Eat Drink Sleep - January 2021

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eat.drink.sleep January 2021

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EAT. DRINK. SLEEP January 2021

Industry News

How a rise in wellness & wellbeing is inspiring new evolutions in the bathroom In light of recent events, people are increasingly open to the idea of ‘self-care’ and grasp the importance of wellness and with this bathrooms have become our modern sanctuaries. Bathroom brand Laufen explains. We now have the technology and products easily available to be able to cleanse, pamper, soak and relax. Smart technology has become part of our everyday lives and the bathroom is no exception, with technological features coming into play. Shower toilets are an evolving market worldwide and we are seeing an increasing demand within the sector for innovative solutions. Impressing with a compact design and simple functions, Laufen’s Cleanet Navia, designed exclusively by Peter Wirz, deliberately focusses on the core task of a shower toilet: washing without compromising on hygiene. Providing 3.5 litres of fresh water per minute in a high volume shower jet, allows for ultimate comfort whilst leaving users feeling thoroughly clean. The WC can be easily operated with the intelligent and convenient rotary button on the side or via a smartphone app. With ergonomic controls and an intuitive design this is perfect for hospitality settings. Freestanding baths are the epitome of luxurious spa-inspired bathrooms. As well as creating an impressive focal point, freestanding baths add opulence

and luxury into any bathroom space. A great example of this can be seen in Laufen’s designer collection Sonar. Now more than ever, we need a place to escape and the freestanding Sonar bath enables true relaxation. With a lavish backrest and a compact bath tray, perfect for all your essentials, Laufen offers the ultimate comfort in bathing.

Laufen’s Marbond is also a great example of innovative use of material. Marbond is a unique material, consisting of two layers, which are firmly bonded to one another and refined with a high-quality gel coat surface finish. The result is a fine surface texture which has a pleasant and warm natural touch, excellent for spa-like environments. Laufen has recently used this revolutionary material for the new Laufen Pro Marbond shower trays. Available in over 30 standard sizes, the shower trays are durable, hygienic, easy to clean and have the added benefit of anti-slip. Marbond is also customisable, making it ideal for wetrooms and custom bathroom spaces.


Bvlgari Hotels to open debut property in the US

The luxury hotel brand, Bvlgari Hotels & Resorts, is on a roll, following announced projects in Paris, to open in 2021, Moscow and Rome in 2022 and Tokyo in 2023. Its latest announcement to arrive in Miami will bring the Bvlgari Hotels & Resorts Collection to eleven properties, including Milan, London, Dubai, Shanghai, Beijing and Bali.

The new hotel in Miami will be located at 100 21st street in Miami Beach, and will mark Bvlgari Hotel’s debut in the United States. Waterfront located with beautiful beaches while being a short walk from the city’s most vibrant attractions and South Beach’s trendy Ocean Drive, the Bvlgari Hotel Miami Beach will offer stunning ocean views just a few steps from the exciting Miami Art Deco district.

January 2021

Bvlgari Hotels & Resorts has announced the agreement for a new hotel in Miami Beach, scheduled to open in 2024.


Industry News

The building hosting the Bvlgari Hotel Miami Beach was originally designed as hotel by Miami architect Albert Anis in the late 1950’s, as part of the Miami Modern movement in Miami Beach; it is a contributing building located in the National Register Architectural District and was well known as a centre of events and parties for the Hollywood Crowd descending on Miami Beach for the winter. “We are particularly proud to have secured such an extraordinary location for the new Bvlgari Hotel in Miami Beach,” said Jean-Christophe Babin, CEO of Bvlgari. “This will be our first property in the United States which is a key market for our Brand and we are delighted to add the vibrant and glamorous Miami Beach to our Collection. We are convinced that the Bvlgari Hotel Miami Beach, to be opened in 2024, will represent an irresistible Roman Jeweler Hospitality, a unique ultra luxury experience in the American upscale hotel market.” The design project, which will be curated , like all the other Bvlgari Hotels, by the Milanese architectural firm Antonio Citterio Patricia Viel, will contemplate around 100 rooms, most of them suites, and a full range of luxury facilities including an outdoor swimming pool, a large spa and fitness center, and a Bvlgari restaurant and bar both curated by Italian three Michelinstar chef Niko Romito.


EAT. DRINK. SLEEP January 2021

Industry News

The Modernist Athens – designed for the urban explorer With a statement as grand as that headline, it was only ever a matter of time before Hotel Designs took a sneaky peek inside the latest boutique beauty to arrive in Athens: The Modernist. Sheltering a design that is said to inspire curiosity, we find out how this new 38-key hotel is settling in to its city surroundings. For many design enthusiasts, including myself, Athens is the etherial Goddess of boutique hotels – and therefore any brand entering this built-up authentic metropolis should do so with caution. In a destination where culture actually rises from the earth – I’m talking about the acropolis, of course – any hotel planning to open without a personality will be exposed and swallowed up by the noise of disobedience that echoes through cobbled streets. Cue the opening of The Modernist, a 38-key gem that is perched aptly on a street corner. It opens with the aim to authentically connect its guests to the real Athens; to entice its guests to “explore its soul through culture and meaningful connections with the locals.” The boutique hotel stands as the sister property to the award-winning Modernist Thessaloniki and marks a second chapter in the expanding hospitality brand created by entrepreneur Kostis Karatzas. Located in the former Canadian embassy in Kolonaki, this new project maintains the same playful juxtaposition of art deco elements, mid-century detailing and Danish design found in its companion


The Modernist project began in downtown Thessaloniki as the perfect hub for constant travellers. While ideating its Athenian counterpart, the main challenge lay in staying true to the spirit of the brand, and at the same time expressing the individual spirit of each city.

Thessaloniki location. Its high-quality offerings are grounded by the interior and exterior’s cool, well-honed character. The result is a relaxed, elegant environment that makes guests feel at home from the moment they set foot in the lobby.

Collaborating architects FORMrelated made use of an eclectic mix of local and international interior design brands, while employing custom builds such as embossed veneer panels and bronze details to articulate the second, equally cool addition to the Modernist name.

“The Modernist is about contemporary hospitality that inspires curiosity and authentic experiences,” Karatzas says. “Ethics and aesthetics course through everything we do, as an invisible thread that connects us with the world. Following the opening of our first property in Thessaloniki two years ago, Athens was a natural next step for us. And this is only the beginning for our brand.”

“We see The Modernist Athens becoming a compelling value proposition not just in living but in the experience industry as well,” explains Konstantinos Theodoridis and Eleni Papaevangelou, the studio’s cofounders. “We want its guests to be able to move and thrive in this space, in this small and intimate unit that manages to encapsulate contemporary luxuries in such an understated way.”

The building itself commingles the minimalism of post-war 1950s architecture with the nowness of sleek yet subtle contemporary spaces. With clean, symmetrical lines that stay true to the brand’s design philosophy, the exterior of The Modernist Athens is a sight to behold amid the vibrant cityscape.

The 38 rooms are spread across six floors. Designed to be modern living spaces, each guestroom offers an uncomplicated aesthetic that is elevated by custom lighting and made-to-measure furniture, ensuring elegance across the board. Meanwhile, a meaningful sizing nomenclature (S, M, L, XL) makes it easy for guests to select the option that best fits their individual needs.

Given Athens’ vast cultural heritage, the hotel has a plethora of options to connect its guests to locals through highly curated experiences. The introduction to a refined couleur locale starts from inside the hotel, where various artists have put their stamp on everything, from ceramics and the artwork on walls to tailor-made music playlists, and even a vinyl collection that’s in the works. The hotel also offers itself as an events epicentre, with its rooftop garden doubling as an open cinema and its ground floor as a space for workshops and talks by guest artists.

Elsewhere, the lobby maintains an aura of refinement thanks to its midcentury vibe, with dark tones and bronze details marrying minimalism with opulence. At the same time, true to the brand’s overall intuitive approach to spatial planning, it acts as the hotel’s beating heart, orienting and guiding its patrons organically between different floors and services.

Aiming to inspire curiosity and meaningful connections with the city’s creatives, The Modernist Athens is an exciting new chapter not only for the brand which celebrates metropolitanism in a collected, understated way but also for the hospitality scene in Athens, which has taken a battering this year due to the on-going Covid-19 crisis.

Inside, guests are greeted by sharp contrasts in colour and shape, which anchor them back in the present day. The raw assertiveness of the marble, plaster, bronze and black glass within the lobby perfectly juxtaposes the softer, more refined nature of the oak wood floors, leather headboards and artful midcentury-inspired furnishings found inside the rooms. “We want its guests to be able to move and thrive in this space.” – Konstantinos Theodoridis and Eleni Papaevangelou, Co-Founders of FORMrelated.

A respect for the existing exterior architecture has remained one of the brand’s common denominators, as has the propensity towards using natural, reusable materials in the interiors. Still, by far the most important element of both Modernist hotels is the symbiotic relationship they maintain with their respective creative communities.

On the ground floor, the breakfast buffet transforms into an all-day cafe



The rooftop garden, which can double up as an open cinema, features verdant greens and frames breath-taking views over Athens and the Acropolis, which serves as the jewel in the crown of this urban oasis.

January 2021

Industry News

bar, ideal for relaxation. Plywood and marble blend together to create a warm atmosphere, while minimalist shelves are filled with a refined selection of modern and limited edition books.


Looking after your business the Tip Top way

January 2021

Established in 1988, Tip Top Linen Services is an independent, family-run business based in Luton, Bedfordshire. The team looking after you is led by Imran Hussain, whose father founded the company with the customer-driven ethos that still underpins everything we do. When you choose Tip Top, you’ll benefit from a bespoke service based on a clear understanding of your business requirements, our in-depth knowledge and a total commitment to your satisfaction.

Textile Services Association Member

We know that you expect exceptional product quality, value and reliability from your linen supplier. That’s just the start when you’re with Tip Top. We take pride in getting to know you, so that our friendly, expert staff can offer advice and support. If you like the idea of working with a company that combines all the benefits of a national supplier with the personal approach of a family business, we’d love to look after you. Come and see for yourself the high standard of our laundry service and our extensive range of quality linen.

Call us now on 01582 495485 for a free, no-obligation quote and a special welcome offer. | 01582 495 485 8

EAT. DRINK. SLEEP January 2021

AMERICAN CRAFT BEERS WIN TOP HONOURS AT EUROPEAN BEER COMPETITIONS Lotte Peplow, the Brewers Association’s American Craft Beer Ambassador for Europe, explains why American craft beer is worth stocking “It’s always immensely gratifying to see American craft beer shine at international beer competitions and proves its ability to succeed among the great brewing nations of Europe. Two European beer competitions have recently announced their results and American craft beer has again performed strongly. Winning medals in European beer competitions is testimony to American craft brewers’ excellence in brewing classical beer styles and relentless innovation in beer flavours and techniques. Even though European brewers are steeped in history and tradition, American craft brewers are now competing alongside them and finding success. What does this mean for your restaurant, bar or hotel? Faced with a plethora of choice, an award-winning beer offers a point of difference over its nearest competitor and is more likely to be sought out by the consumer. Medal-winning beers are considered exemplary and outstanding in their class.

Results of recent European beer competitions were as follows: Brussels Beer Challenge The Brussels Beer Challenge is an annual international beer competition that aims to promote the beer industry in a market that is not only a benchmark for beer, but also home to connoisseurs. This year was the ninth iteration of the competition with 1,546 beers judged by 38 internationally renowned predominantly Belgium beer experts from 26th October – 6th November in Brussels. Participating beers were subdivided into categories based on origin, typology, and style, and then tasted. Congratulations to the American craft brewers who were awarded with 31 awards in total: nine gold, 12 silver and 10 bronze including Reuben’s Brews Crikey IPA which was voted ‘Best North American Beer of the Competition’.

European Beer Star One of the most recognized beer competitions in the world, the European Beer Star took place for the 17th occasion in October 2020 and is committed to the traditional European art of brewing. It recognizes high quality, authentic beers that are genuine and distinctive, and is limited to beer categories that originate in Europe. Despite the pandemic, the 2020 competition welcomed 2,036 entrants from 42 countries of which 208 beers were from the United States. Medal winners came from 28 different countries. Congratulations to the American craft breweries who won 22 medals in total including 11 gold, five silver and six bronze. Chefs and restauranteurs are welcome to make use of the free resources available on including the newly updated and expanded Beer & Food Professional Course downloadable free of charge. A wide selection of award-winning American craft beer is available from selected distributors and wholesalers nationwide.”


50 Year old product makes dramatic comeback to help beat the virus When the Melaphone Speech Unit was

the UK have had these screens installed with

at British Rail stations, nobody could have

screens are individually made and every

predicted that half a century later it would

component is of the highest quality, giving a

suddenly be in such high demand.

clean, sleek and professional appearance in any

considerable success and approval. The

health-care environment. The current Corona Virus Pandemic had created an urgent need for all protective

The Melaphone is still available as a stand-

equipment – both for personal use and in the

alone unit for installation into walls, glass or

working environment. This is the reason the

plastic screens, windows or doors. I can easily

Melaphone has come into its own again. Its unique design, with its resonating membrane

requires no special skill to install. The range

and air-sealed constructions, make it the

has been expanded to meet the growing

ideal device to install in any situation where

demand for the units. In addition to the original

face-to-face communication occurs. It not only

brushed aluminium model there is a stainless

offers protection from air-borne viruses and

steel model, a white powder-coated aluminium model and the newest and highly successful Himacs acrylic-resin model, which is at a very

through a screen. Its protective credentials

popular price. is very easy to keep clean and safe with an antiseptic wipe.

All of these models are available from stock and can be purchased from Melaphone VisAudio.

and designers for use in hospitals, laboratories and cleanrooms or anywhere hygiene is of

The Melaphone has now been built into the

paramount importance. It is a simple but

new Defender Virus Screens produced by the

Even after 50 years, we’re proud to still be

really ingenious invention which requires no

company and numerous doctors’ surgeries,

able to say ‘MADE IN THE UK’ at our London

servicing, wiring or electrical supply. And it

medical centres, clinics and pharmacies in

production facility.


EAT. DRINK. SLEEP January 2021

Covid Killing Machine Offers First Line of Defence For Homes and Businesses An award-winning Harley Street clinic is using a COVID-19 fighting sanitising machine as a weapon in the war against the coronavirus.

Medics at Harley Street Skin are using a device that combines UV-C technology with ozone technology to kill 99.9% of airborne viruses, including the flu and COVID-19. The small, portable UV-C Sanispace machines are the first devices in the UK to harness the inactivating properties of ozone. The machines work by recirculating room air; contaminated air is exposed to direct UV-C light inside the Sanispace machine and sterilised destroying unwanted particles including those belonging to the coronavirus. Dr Aamer Khan, founder of Harley Street Skin and recent winner of the British Citizen Award said: “For more than 100 years, ozone has been widely used by people for disinfection, sterilisation, deodorisation, disintoxication, storage, and bleaching because of its strong oxidability. “Tests on the Sanispace machines show that we can inactivate a bacteriophage in an aerosol state called MS2 which is 7-10 times more resistant than coronavirus. “Inactivation is 90% after 1 hour and 99% after 2 hours which means that in any room where the machine is installed there will be a protective shield from the virus.

Prices John Earle, Director of Aster for the Sanispace International, providers of the ‘Covid Killing’ units start at the following. machines in the UK For more information, please said: “The Sanispace contact Aster International on machines re-circulate +44 1295 760 686 the room air, so the ‘contaminated’ air is Sanispace 60H - RRP £ 720.00 + VAT being exposed to direct UV-C light inside the Sanispace 125 - RRP £785.00 +VAT machine. Sanispace 250 - RRP “UV-C light effectively destroys unwanted vira, £966.00 +VAT bacteria, pollen, fungi, mould and other unwanted particles in the air. UV-C light is an effective steriliser of contaminated air. “UV-C technology is commonly known and effective but will never be able to clean all the air in the room unless you recirculate the room air 5-6 times per hour.

“It keeps both the air and the surfaces sterile, and because of its compact size, it’s a cost-effective solution for a healthcare setting allowing us to control the potential spread of Covid-19 in our clinics and keep our patients safe whilst in our care.

”It takes only about 10 minutes for bacteria to multiply, so in order to keep up with the growth of bacteria you need to recirculate the air 5-6 times which requires a very big, powerful and noisy ventilator. The difference between a Sanispace machine and a UV-C air cleaner is that it combines UV-C technology with ozone technology and is capable of keeping the air and the surface of the room continuously disinfected.

“It is the strongest weapon we currently have to combat the virus until the vaccination programme is deployed.”

“The machines are small and portable and affordable, they could be the first line of defence against the coronavirus which continues to threaten our lives.”


The catering industry has been fundamentally threatened by the COVID-19 pandemic, with tighter restrictions set to stay in place for the foreseeable future. Jangro, the UK and Ireland’s largest network of independent janitorial suppliers, has expanded its comprehensive range of solutions to help businesses in the food industry continue trading throughout (and beyond) these uncertain times. They are able to offer everything the sector needs to adapt their processes and keep trading, from sustainable takeaway packaging, to effective cleaning and hygiene supplies and processes. During the initial lockdown, many bars and restaurants adapted their offering to include takeaway and delivery options. With a second lockdown across some parts of the UK and no confirmed end date for tighter restrictions everywhere, catering businesses should review their packaging options. With sustainability, as well as safety, high on the agenda, meals should be provided in environmentally friendly food containers. To help reduce the amount of plastic pollution, Jangro offers a

range of sustainable packaging, ideal for hot and cold foods, which is made from re-used board, and is recyclable, compostable and fully bio-degradable. The lids are made from recycled plastics (rPET) and are also recyclable themselves. Jangro is also able to help establishments implement effective cleaning and hygiene measures. As well as specialist food packaging, its comprehensive ‘Cleaning & Hygiene Supplies’ catalogue contains a wide range of high quality and effective products and supplies, including Jangro’s Enviro H6 General All Purpose Sanitiser, which has been proven to kill coronavirus. Jangro also recently extended its innovative range of digital wall charts to include the hospitality sector. These cleaning guides include colour coded plans to ensure a safe and hygienic working environment is maintained. As well as their bespoke copy, the customer automatically receives a full health and safety compliance pack, comprising of relevant safety data sheets, product user guides, and

January 2021

Independent janitorial and cleaning distributor provides services to help the catering sector act sustainably and stay compliant


Jangro offers tailored solutions to support catering businesses

Control of Substances Hazardous to Health (COSHH) risk assessments of the products that feature on their chart. Jo Gilliard, CEO at Jangro, comments, ‘COVID-19 is one of the most significant threats that the catering industry has ever faced. With mass gatherings banned for now, even when people are able to socialise more freely, it is likely that a coronavirus hangover will remain – that is, a consumer nervousness around the health and hygiene of an establishment. Many will still prefer to order takeout to enjoy in the safety of their own home, whilst others will assess the cleanliness of an establishment before deciding to visit. She continues, ‘The way that the catering industry has adapted in the face of such challenges this year has been impressive. Jangro is here to help support these businesses make sustainable choices, and when it comes to cleaning and hygiene, stay compliant and help them to build trust with their customers.’ For more information about Jangro, please visit or call 01204 795 955.


EAT. DRINK. SLEEP January 2021

The Student Hotel delivers first phase of digital transformation programme The Student Hotel has completed the first phase of its digital transformation programme, designed and implemented by digital experience agency, Rufus Leonard. The result is a new website that delivers a differentiated brand experience for a complex mix of hospitality products and an enriched booking journey for student guests. Built on Episerver and React, the new site is intuitive to navigate, built on mobile-first principles, supports accessibility in all its forms, and performs efficiently and reliably. It uses a digital design language that can adapt to any device, enabling a consistent look-and-feel no matter the brand touchpoint. As well as an impactful and user-centric design, under the hood is a refined and efficient codebase.

meaningful experience across their digital ecosystem. We used our Experience Playbook process to create an inspiring blueprint for creating The Student Hotel’s industry-leading digital experience. Among other things, it outlines the impact of hero moments on the bottom line as well as the technical infrastructure needed to deliver them. Once we had the Experience Playbook in place, we delivered the first phase of The Student Hotel’s transformational digital ecosystem, their dynamic global website. This is just the beginning of a very exciting and innovative journey.”

Mark Liversidge, Chief Digital & Experience Officer at The Student Hotel: “As we rapidly grow and build our global community, so does our vision of creating purposeful connections, lifelong curiosity and learning. We needed an agency partner that understood this vision and could design and build a digital experience connecting curious-minded student spirits to our built spaces and community. We found this in Rufus Leonard, who had the proven credentials to engineer our core digital platforms to deliver distinctive experience to our customers and community. This milestone is the first step in our digital transformation from offering a collection of individual products, to a seamless lifelong customer experience integrating a complex mix of hospitality products, lifestyle services and learning experiences.”

Pioneering a next generation hybrid model in hospitality, TSH is an urban regenerator, partnering with cities to create new communities based around a blend of co-living, student and hotel accommodation with co-working, private office and meeting spaces, enriched with lifestyle options across wellness, entertainment, events, bars and restaurants.

Laurence Parkes, CEO at Rufus Leonard: “The Student Hotel already had a strong personality, a distinctive tone of voice and a proposition that was disrupting the hospitality industry, but they needed a partner that could define and deliver a


The new website launch is the first milestone of an ambitious programme of work to deliver next level digital experience at all touchpoints, including a new app for guests which will transform the full customer journey from arrival to lifelong connection with the growing global community. The launch comes at a time of success for Rufus Leonard. The agency is an Econsultancy Top 100 Digital Agency, Top 10 Design & Build Agency and won Best Digital Agency at the 2019 Digital Experience Awards, as well as four 2020 Transform Awards for work with London Business School and ARU.

New American study says chlorine being used to disinfect drinking water could be causing a toxic and carcinogenic chemical cocktail endangering human health Households across the USA and other countries where tap water is heavily chlorinated may be drinking a potential health-threatening toxic and carcinogenic cocktail of chemicals sparked by chlorine use, according to recent research. A study from one of America’s top research universities underscores the lack of research into the unintended health consequences of chlorine interacting with other chemicals finding their way into tap water, says Bluewater, a world leader in water purification technologies. Researchers at Johns Hopkins and the University of California, Berkeley, as well as in Switzerland, said their study, recently published in the science journal Environmental Science & Technology, indicates mixing drinking water with chlorine, one of the world’s most widely used methods of disinfecting water, creates previously unidentified by-products that could be ‘toxic and carcinogenic’. “Chlorination has undoubtedly saved the lives of millions of people around the world from diseases such as typhoid and cholera. Yet worryingly little is known about the health consequences

sparked by the chemical cocktail created when chlorine mixes with other chemical compounds found in drinking water,” said Bluewater PR and Communications Director Dave Noble. He noted how the scientists behind the Johns Hopkins study concluded that the discovery of previously unknown, highly toxic by-products raises the question of how much chlorination is necessary. The lab-based study involved chlorinating water using the same methods used commercially for drinking water. The team added amino acid, let the water incubate for one day, and then used mass spectrometry to detect and analyze the chemicals in the water. Their experiment found the compounds 2-butene-1,4-dial (BDA) and chloro-2-butene-1,4-dial (or BDA with chlorine attached). BDA is a very toxic compound and a known carcinogen that scientists had not earlier detected in chlorinated water. The paper’s lead author Carsten Prasse, assistant professor of Environmental

Health and Engineering at The Johns Hopkins University, said current analytical chemistry methods “are unable to detect and identify all of these by-products, some which may be harmful and can cause long-term health consequences.” He noted one reason regulators and utilities are not monitoring these compounds is that they don’t have the tools to find them. Mr. Prasse called for the development of new analytical techniques that allow ‘us to evaluate the formation of toxic disinfection by-products when chlorine or other disinfectants are being used’. He said more research was needed into chlorination alternatives such as ozone, UV treatment, or simple filtration. In a 2019 White Paper, Bluewater and the Lisbon-based Mirpuri Foundation concluded that plastics pollution posed the #1 threat to human kind because of the way it contributes to the release of so-called Endocrine Disrupting Chemicals, or EDC’s, into the natural environment. EDC’s block the way hormones function naturally, triggering abnormal development and illnesses ranging from stunted fertility and male/ female sex malformations to obesity, diabetes, cancer and heart attacks. Bluewater second-generation pointof-use reverse osmosis water purifiers designed for homes, commercial operations and public distribution provide a here-and-now solution for consumers concerned about their tap water quality. Bluewater’s compact under-sink reverse osmosis purifiers remove up to 99.7% of waterborne impurities from municipal, well, or brackish water, including contaminants such as microplastics, bacteria and viruses, heavy metals like lead, and pharmaceutical and chemical residues. “We want to give people peace of mind that the water coming from their taps is both cleaner and healthier to drink and wash with thanks to our water purifier technology,” said Dave Noble.


January 2021



EAT. DRINK. SLEEP January 2021

Washrooms reflect hygiene standards in foodservice 78% say condition of washroom shows how much a restaurant or café cares The survey revealed that 80% of consumers are now more aware of hygiene practices when outside the home* because of the pandemic. The survey showed that over threequarters of respondents (78%) think the condition of a washroom in a restaurant is a reflection on how much the establishment cares about its customers/visitors*. Meanwhile, only 46% of respondents feel safe visiting a restaurant*, and 86% would avoid a location if they didn’t think it was Covid-secure*. According to the research, over twothirds of respondents (69%) thought that the kitchen is the most important area to improve hygiene levels and 62% showed concern about using the toilets in restaurants. Over three-quarters (77%) thought the washroom is a reflection of the establishment’s image, while 76% thought the condition of the washroom is a reflection of the hygiene standards for the rest of the establishment. When asked about the most important factors when considering if a restaurant is safe: 68% wanted social distancing enforcement; 65% wanted the provision of hand sanitiser at key points; 64% wanted the provision of hygienic hand washing and toilet facilities; 61% wanted to see that a washroom is clean; and 57% wanted cleaning and disinfecting procedures clearly communicated. Kimberly-Clark Professional™ has introduced the 360˚ Hygiene & Protection programme to help foodservice businesses get back on their feet and restore confidence. The programme offers specific support through considering need areas, and tools to assess your foodservice facility and identify germ hotspots. Hotspots are objects such as catering equipment, dishwashers, sink fixtures, food preparation surfaces, and door handles


that need frequent surface cleaning and disinfection, The next step is implementing cleaning and disinfecting protocols and introducing the correct hand hygiene and surface wiping solutions. Finally, Kimberly-Clark Professional™ promotes hygienic workplace practices by providing communication tools for awareness and to help people feel safe. Kimberly-Clark Professional™ is offering

a free no obligation Virtual Hygiene Walk – bookable through the microsite UK_PR_TTNS_0920 – to review a facility and provide expert guidance on cleaning and hygiene protocols, recommending the right product solutions to tackle key hotspots. We have produced an in-depth guide for the food service industry UK_PR_Food_1120 to show the most appropriate products and solutions.

January 2021

Lamb Weston, supported by Art of the Possible Agency and WAA, has smashed the 2020 B2B Marketing Awards this week, taking Gold in the Best Product Launch Campaign and the highly coveted Grand Prix: Campaign of the Year for the launch of its innovative Dukes of Chippingdom in February.


Lamb Weston joins the giants of B2B Marketing to take gold in its category and the Grand Prix: Campaign of the Year award

Up against global brands such as Nokia, Mastercard and Lenovo, and with nominees for the Grand Prix Award including Rolls-Royce, M&S Corporate Gifts and Intuit QuickBooks, Lamb Weston’s entry impressed judges with its dedication and passion, as well as demonstrating that, by pushing the boundaries, the campaign ensured a successful product launch. Andrea Deutschmanek, Country Marketing Manager UK & ROI, Lamb Weston; “This has a strange and challenging year for everyone in our industry and to win this award is a real boost for the team; a fitting reward for a lot of work and devotion to the cause. It’s shown that, even when pitched against some of the largest brands in the world, our efforts can make a difference.” Kat Patterson, Managing Director, Art of the Possible; “We are so proud to be working with a brand such as

Lamb Weston; they really do have the passion and commitment to see a project through and we are thrilled to bits to have not only won the Best Product Launch Campaign award, but the Grand Prix: Campaign of the Year award too. Unbelievable!” The judges of the B2B Marketing Awards included Senior VP, Marketing & Communications, Mastercard, Global Strategic Marketing Leader, PwC, and Director of B2B Marketing, BskyB. Comments on the Dukes of Chippingdom campaign included, “it’s not very often that judges are stuck at a crossroads, one of the most difficult decisions in their professional lives – is it going to be burger or chips? The gold, however, needs to go to the entry that has demonstrated the clarity of their B2B marketing, from identifying their target audience, to reaching them by using the right channels, right tone of voice, right branding through to right results. After weighing their options, the judges have

decided that the crispy gold goes to Dukes of Chippingdom.” For innovative ideas, recipes and potato inspiration, head over to, call 0800 963962 or email us at




Square introduces free, self-serve ordering for Square Online sellers

Unique QR codes allow customers to place a touch-free mobile order with staff, at no additional charge to the business Today, more than ever, every sale order via the seller’s mobilematters for businesses of all types optimised ordering page. Once and sizes. the customer completes their order, it is received at the seller’s Operating restrictions mean point of sale and relayed to their businesses, those serving food printers just as if the order was and beverages, are looking to inputted directly by a server. implement alternative ways to order and serve customers in a Once the order is ready, staff look touch-free way. for the table identifier on the order ticket and deliver the food. Now, with self-serve ordering, Square Online sellers can limit In addition to giving customers in-person contact, improve order and staff peace of mind by accuracy, and adapt to changing limiting unnecessary interactions consumer preferences - all and shared surfaces, self-serve helping to ensure that they never ordering can also increase miss a sale. efficiency, and improve a business’ bottom line. Jonathan Platt, owner of The Clubhouse, a games centre and By removing wait times and restaurant in Stoke-on-Trent, improving the process for said that self-serve ordering has handling payments between helped his team speed up service safely: “We have 45 locations for customers to book and self-service ordering on Square Online has now made it easier and more efficient for staff to serve food and beverages. Customers use their phone to order using the unique QR code to place a contact-free order. “This feature is what we need to improve efficiency and to help improve safety for staff and customers.” Buyers simply scan the QR code with their personal device and place the x

staff and customers, self-serve ordering can improve table turn times and reduce labour costs. Order accuracy is also improved when customers are in control of the ordering process since no requests are lost in a game of telephone between the customer and the point of sale. Self-serve ordering is available now for Square Online sellers in the UK, US CA, and AUS. This is just the latest feature we’ve built to help sellers continue serving their customers in this challenging new business environment. Using Square Online, bars, restaurants, and cafes can engage with their customers in whatever way makes sense for their business whether that’s via curbside delivery, curbside pick-up or self-serve ordering. To hear more from Square about additional resources and updates on Square products, please reference our COVID-19 resource hub. x


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EAT. DRINK. SLEEP January 2021

Get your event furniture hire all wrapped up with Europa this A/W19! Fabulously fashionable and stylish kit delivered where you need it, when you need it. #HireHappy Call us today on 03454 303015 or visit us online at



Domaine Gayda scores on two counts

Chemin de Moscou, the iconic label by Domaine Gayda in Brugairolles, Aude, has been a resounding success since its inception. It is named after a path that leads from the village to the top of a hill. “There was a tree at the top that acted as a beacon for the intrepid pioneers of the air mail routes and this is where we built our winery in 2004”, recalls Vincent Chansault, the winemaker and co-founder of an estate where a breath of fresh air blows, literally and figuratively. Right off the bat, Chemin de Moscou went against the grain of French appellation conventions, focusing on a blend of Syrah (the majority varietal), Grenache and Cinsault grown over a patchwork of soil types and climates, including limestone soils in La Livinière, schist in the Col de la Dona, gneiss in Latour de France and calcareous sandstone in Brugairolles.

A turning point Without disavowing its inimitable style, Chemin de Moscou has turned a new page in its history. “In 2017, the earliest and one of the most successful vintages at the estate, we started to

vary the vessels used for maturing our wine over 24 months, using 500-litre casks, wooden vats, amphorae and eggs”, continues Vincent Chansault. The resultant wine, now the 2018 vintage, is a high-end red fermented with no added sulphur and delivering an assertively open, rounded, supple style. Its impeccably balanced, intense aromatic expression of dark fruits and spices, complexity and length on the palate make it a wine that can be savoured now - or in 15 years’ time!


January 2021

Heads, Chemin de Moscou; Tails, Sélection Grenache Gris. Though both IGP Pays d’Oc, they are as different as the two sides of a shiny coin, but offer the ultimate in pleasure. it’s a one-of-a-kind white wine made from old vines in the Opoul winegrowing site in the Pyrenees-Orientales. “In 2014, we decided to hive off the Grenache Gris during harvesting, then use very gentle, whole-cluster pressing and fermentation in 16-hectolitre eggs so that it could develop the fat characters of a lees-aged wine, with a totally hands-off approach”, explains the person who transformed an experiment into a stroke of genius. Vincent Chansault successfully created a very fresh wine from red clay soils that are renowned for their heat. The 2018 Sélection Grenache Gris displays extraordinary aromas, acidity and minerality and not only encapsulates the vintage, the site, the grape variety and the vineyard block, it also mirrors constant research in the winery. It is the jewel in the crown of a boutique range, which is often gone in a heartbeat yet another reason to taste it without further ado! Chemin de Moscou - 11300 Brugairolles Tél. +33 (0)4 68 31 64 14

This is not the only surprise lurking among Domaine Gayda’s IGP Pays d’Oc portfolio. Tasted blind, it is difficult to know exactly what wine is behind the Sélection Grenache Gris label. Turns out,


EAT. DRINK. SLEEP January 2021

Deliverect uses virtual reality technology to bring employees together for the festive season Deliverect, the global Europe-based scale-up supporting restaurants to streamline orders from third-party food delivery and online ordering services, has shared details of its alternative online Christmas extravaganza following a year of record growth. In celebration of the continued hard work and support its employees have given to the hospitality industry over the past year, Deliverect will be gifting each member with the Oculus Quest 2, one of the most advanced VR headsets currently on the market. The VR headset will enable Deliverect’s employees to join a specially designed virtual reality (VR) Christmas party taking place on 18th December. The VR Christmas party will reunite employees based around the world in lieu of any physical face-to-face celebrations as Covid-19 restrictions remain in force in many countries. Oculus VR Headsets allow the user to experience VR like neverbefore through 3D positional audio, advanced processing power and 1832x1920 resolution. To facilitate the VR party, Deliverect is using AltspaceVR, the premier VR events space for live big shows, parties, seminars, and corporate gatherings. The Innovative tech scale-up chose AltspaceVR as it allows a greater number of people to join at once, whereas other VR software applications only grant 30-40 individuals’ access.

Jan Hollez, co-founder and CTO at Deliverect commented: “As a global team we have gone above and beyond to support our customers across the world over the past 12 months. “Since the outbreak of Covid-19 we have seen a rise in restaurants that were hesitant to try online food delivery software bring it onboard and integrate it into their customer offer. Since day one our mission at Deliverect is to be the technological connection between food businesses and their customers through our efficient software. “Online sales and takeaways have been a lifeline for many of our customers throughout the challenges of 2020. This year’s amazing work would not have been possible without the diligence executed by our employees, it is because of their long-standing relationships with our customers and industry knowledge that we have been able to grow as much as we have. “Deliverect’s Christmas party will be virtual this year, and in true Deliverect style it is an innovative idea using technology with the people in-mind. I can’t wait to see the full team in our virtual reality room and give them a virtual high five.”

The Christmas party initiative has been spearheaded by one of Deliverect’s co-founders, Jan Hollez, in recognition of the value that Christmas parties and employee interaction bring to company culture.

Jennifer Gardner, head of people at Deliverect, said: “Staying in touch with employees from across the world is a challenge at the best of times, add Covid-19 restrictions to this, and it is a logistical nightmare.

Over the past 12 months Deliverect has seen tremendous growth, it now boasts over 14 million processed orders from around the globe. Because Deliverect is a people-first company it has attracted talented individuals from across the world, dramatically increasing its staff numbers this year. However, due to the pandemic, many of its new employees have not had the chance to meet each other face-to-face. Using the VR technology Deliverect plans on bringing together all of its 114 employees in one virtual room.

“At Deliverect our primary focus is our people, as without them we could not provide our services to our customers, and this Christmas, our virtual celebration presents us with the opportunity to bring our team together to celebrate everyone’s hard-work and have some well-deserved fun. We hope this event alleviates the stress caused by lack of social contact due to covid.

The tech innovator does not plan on halting growth plans as it enters 2021, Deliverect is looking to increase its headcount from 114 to 300 over the next 12 months. Focusing on attracting talent from the tech sector to help drive business growth. The company currently supports 100+ global integrations with major POS, delivery partners, and offices in the UK, Spain, Netherlands, Belgium, France, Mexico, North America, and Dubai. On 18th December employees joining the virtual event will be able to walk around the room and socialise with each other, providing the opportunity for many employees to meet for the first time. Deliverect will also be hosting a presentation celebrating the work its staff have completed over the past year.


“We are extremely excited to be welcoming all of our staff members on 18th December to our virtual event. 2021 is going to be a big year for us as we continue to grow and putting people at the heart of our operation is vital to our future success.” Jelte Vrijhoef, co-founder and senior system architect at Deliverect, said: “Deliverect employees see each other more as friends and family and we recognise that Christmas parties are a huge part of our culture. Jan’s ingenious idea to utilise VR technology to bring us all together at a time we thought it would be impossible, has been a lifesaver. “Because we have grown in size, we did not want to lose any momentum in celebrating our success. Thanks to the VR technology we will be able to inject some social interaction into our celebrations and show gratitude to our employees for their hard work over the past 12 months. I am looking forward to the event and seeing our growth plans for 2021 come to fruition”

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VROMO, a fast-growing software provider dedicated to restaurant food delivery, has launched a new website and announced the appointment of senior-level staff as it continues its ambitious growth plans in the UK, the US and Australia. through branded order tracking for their customers.

January 2021


Food delivery software specialist VROMO drives further growth with new website and senior hires

“In addition to restaurant brands, VROMO is seeing an increase in demand from delivery companies such as OLO, which are using the software to help their clients to reduce delivery times and ultimately improve the efficiency of their self-delivery operations.

The company – whose impressive client and partner list already includes Burger King, Square and Olo – offers optimised delivery specifically for the food industry via its ground-breaking technology. Following a surge in demand since the COVID-19 pandemic, VROMO is

gearing up for further expansion with a more customer-centric website design and digital functionality supported by a new Driver app. Along with the appointment of Rashmita Khimji as Director of Finance and Gordon Walsh as Chief Operating Officer, this month VROMO also welcomed Lily Mulcahy and Federica Tedesco, who join the Customer Success team. Plans are also underway to expand the engineering team, as demand for new integrations shows no signs of slowing. The launch of the new website and app and the expansion of the team mark the start of an exciting time in the company’s growth trajectory. According to Chief Executive Officer Alan Hickey: “VROMO has experienced unprecedented demand in recent months from restaurant chains that are doubling down on delivery. Typically, our clients want our help in reducing their delivery costs, but they also want to take ownership of the delivery experience. Our software allows them to do just that by owning the brand messaging and delivery experience


“The events of 2020 have seen a seismic shift for the food industry, and most players in this space have pivoted to delivery as a lifeline. However, the growth of this channel is only set to continue, even with restrictions eased. This means that restaurant brands that intend to maintain and grow their customer bases need to figure out how to manage a delivery solution that doesn’t hurt the bottom line. “We have a deep understanding of the challenges faced by our clients when it comes to efficient food delivery. As the world’s only SaaS (Software as a Service) solution dedicated to restaurant food delivery, everything we build is done to improve the delivery operations of our clients. With that, we don’t let ourselves get distracted by other delivery verticals.” Alan Hickey added: “Following the acquisition of Australian tech company in 2018 and equity financing in 2019, VROMO has been building partnerships with some of the world’s leading brands in food and delivery – and the launch of the new website and app and the new people we’re recruiting mark a step-up in the pace of growth. “2021 is going to be a busy year for VROMO as we help more restaurant brands to strip out many of the traditional inefficiencies associated with food delivery and ensure the customer enjoys an exceptional experience.” For more information, visit


On The Go: A New Breakfast Solution

For many, the traditional buffet breakfast has been dropped in favour of individual portions and food to go, introducing the hotel sector to a whole new category which was already on the rise pre-COVID. Food on the go was worth an estimated £21.2 billion in 20191 and coronavirus closures only fuelled stronger demand for takeaway purchases, with a 13 per cent rise in take-home hot beverages in the 12 weeks to 12 July2. St Pierre’s new foodservice range of individually wrapped bakery goods supports the trend for food on the move, giving hotels a choice of breakfast options that residents can enjoy in the room, from a COVID-secure buffet and even on their way out of

January 2021

COVID-19 has changed the face of hotel breakfasts.

the hotel. Choose from six tempting breakfast bakery treats - Butter Croissant, Chocolate Filled Croissant, Pain au Chocolat, Caramel Waffles, Millionaires Waffle and Brioche Waffle.

coffee shop experience to work or home since the outbreak of COVID-19 and these products are the perfect way for hotels to bring that trend into their breakfast service.

Each of the 45g products (RRP £1 each) are sold through retail and foodservice channels, reinforcing the strength of the St. Pierre consumer brand, which remains the UK’s number one European bakery brand3.

“This range combines the ultimate in convenience with the quality that consumers have come to expect from St. Pierre’s bakery range – all with the hygiene standards that consumers demand in the current climate.”

Scott Oakes, Commercial Manager for St. Pierre said: “By offering these wrapped bakery goods into the foodservice sector for the first time, we’re giving hotels a hygienic choice to help tap into the growing trend for takeaways.

St Pierre offers a range of bread and bakery products for hotels, including brioche burger buns, hot dog rolls, sliced loaf and baguettes, breakfast pastries, waffles and brioche swirls. For more information email: or visit

“Consumers are increasingly taking the



An instagrammers dream arrives in Dubai this weekend Missippis rooftop bar & hub to open this Friday

December 2020

Missippi’s–the city’s brand-new pool bar and social hub–officially opened on Friday, 9th October, offering guests a social and visual escape from the hustle and bustle of Dubai, with something for everyone all week long. Book your brunch, Bae Day or spot by the pool here , at your home from home, Missippi’s–a new-age urban oasis in the heart of Dubai. The wait is almost over; Missippi’s Pool Bar & Social Hub is set to open its doors this Friday, the 9th of October. A joint venture by two industry giants, CANDYPANTS and LIVITHospitality Management– Missippi’s is a fun, accessible, newage urban oasis located in the ideal rooftop setting of Avani Ibn Battuta


Dubai. Picture the colourful cafes of Bali, throw in a touch of Tulum’s tropics, add the artistry of Miami, and top it off with a wide selection of vibrant bevvies, global bites and unique cocktails; you’ve just discovered Missippi’s: the perfect escape from the concrete jungle, without the hassle of leaving the city. Whether you’re a sun-seeking bruncher, a poolside night owl, a midweek sipper, or a family in search of a fun day out–Missippi’s is the neighbour you’ve always dreamt, with something for everyone, from 6am ‘til late, every day.

BAE DAY - Step into Missippi’s Baliinspired poolside paradise for a day dedicated to the ladies! Dip your toes in the water, sip on freeflowing Frozé & Rosé,and soak up the sun while enjoying one of Missippi’s home-cooked food platers.Bae Day(from 13th October)Tuesdays,12pm to 5pmAED 99 for unlimited Frozé (slushies),Rosé grape&FoodPlattersFood Platter includes Chicken Wrap or veggie alternative,California Maki or veggie alternative,QuinoaSalad, Caesar Salad,Fries,& a selection ofIceCreamsPOOL BRUNCHIt’s time to drink, dine, or dip! Leave your problemsat the door and let Missippi welcome you

Fridays, 12pm to 5pm AED 299 for unlimited brunch food and sips Food includes a variety of salads, hot and cold mezzeh, seafood, meat & veggie option. Sips include selected house spirits, hops, house grape and bubbles. NIGHT BRUNCH As dusk turns to dark, Missippi turns up her music. Make yourself at home in her lounge,while she whips you up ahandcrafted cocktail, before treating you to her tropics-of-Tulum-inspired evening brunch. Fridays, 8pm to 11pm AED 299 for unlimited brunch food and sips.


Pool Brunch

Food includes a variety of salads, hot and cold mezzeh, seafood, meat, veggie & dessert optionsSips include selected house spirits, hops, house grape and bubbles FAMILY POOL BRUNCHIt’s a family fun day! Missippis’s family welcomes yours for a fun and friendly sun-soaked Saturday.

December 2020

toher little slice of poolside paradise. Dip your toes in the water, while sipping on one of her colourful cocktails or enjoying the flavours of one of her many mouth-watering homecooked favourites.

Step into her hidden urban oasis,where everyone iswelcome,and you’ll find unexpected touches of magic around every corner. Family Pool Brunch Saturdays, 12pm to 5pm AED 299 for food platters &sips Food Platter includes Caesar Salad, Quinoa Salad, Grilled Salmon, Margarita, Pepperoni & Mushroom Pizzas, Fries & Sweet Potato Sips include house spirits, hops & house grape


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New YOUNG bath screen collection from Novellini. Designed and manufactured in Italy. All Young bath screens are fitted with rise and fall metal hinges, double seals and chrome optional anti-splash trim for a secondary seal. Available in black, white, silver and chrome finishes. No more damaged bath panels and flooded bathrooms


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EAT. DRINK. SLEEP January 2021

The real deal, tamper-evident labels from TamperTech providing food security! With the dramatic growth in on-demand food deliveries in the recent pandemic, the need for security of your food on the move and building customer confidence is vital to your brand, no matter if you are a local restaurant or a global fast-food giant. Tamper Technologies, a UK manufacturer of tamper-evident labels and tapes have been producing food security tamperevident labels throughout the pandemic, ensuring demand can be met and customers are happy. The company supply worldwide and provide over 50 million tamper-evident seals per order. The competitive nature of this business has led to threats from logistical reliability, product quality through to fraud. Food security is now an issue that must be tackled. The real deal food labels from Tamper Technologies are designed with an innovative finger lift to enable the restaurant employees to remove the labels quickly from the roll and apply them easily to the packaging without them getting glue on their fingers or stuck to each other. Preventing waste and increasing the speed of customer service. “These real deal labels are offering a more environmental solution with linerless labels, more security and a greater choice on messages for the brands,” explained Harriet Chiles, General Manager at Tamper Technologies, “As well as an easier product for the restaurant crews to use and a better quality product for the customer to receive. We are seeing a huge growth in this market sector which is very exciting!” Tamper Technologies have tried and tested food labels seals in various sizes, the real deal label finger-lift design is smart and easy to use. Delivering instant security on the outer packaging for food on the move. To find out more visit or contact


Essentials for re-opening a foodservice business

Takeaways and restaurants across the country are re-opening under new rules designed to protect staff and customers. As the foodservice industry comes out of coronavirus lockdown, the focus has turned towards restoring consumer confidence and getting businesses reopened safely and trading successfully. “During lockdown, with many core supply chains broken, we were pleased that many businesses came to Tri-Star for both products and advice,” said Tri-Star Packaging Sales Director Lee Richards. “We are able to offer a consultative approach on how to safely open and operate the full range of foodservice businesses from sit-in restaurants to takeaways, in the right way with the right products and with the correct advice. “Our Essentials Range now includes everything a business needs to reopen and operate safely. It features a comprehensive range of foodservice packaging that is not only convenient, hygienic and fit for purpose, but also easy to store and use, therefore speeding up service – and that’s of huge benefit to a takeaway operation working with limited

staff. We also stock hygienic singlewrapped disposable cutlery and wrapped four-in-one packs, with knife, fork, spoon and napkin. “Considering the increased importance of health and safety, the Essentials Range features personal protection equipment (PPE) as well as convenient and flexible janitorial solutions from cleaning chemicals to paper hygiene products and cloths and wipes.” Tri-Star Packaging’s PPE products include face masks, powder-free vinyl gloves, aprons and hairnets. Tri-Star also stocks anti-bacterial soap, hand sanitisers, a touchless hand sanitiser dispenser station, and two different designs of floor signage illustrating social distancing guidelines. “We have always offered janitorial and cleaning products alongside our core packaging ranges, but these are now more in focus than ever. For example, our Cleanline® range – already becoming popular in the casual dining sector – provides solutions for routine daily use

on floors, glass and surfaces as well as specialist heavy duty products such as descaler and oven cleaner. The range includes the fast acting Cleanline® Ultra Disinfectant, a high-performance disinfectant with broad spectrum activity against bacteria and yeast, which is virucidal and effective against enveloped viruses including Coronavirus (BCoV). As foodservice businesses reopen, wipes, sanitisers, soaps and gloves will be core day to day essentials alongside our food and delivery packaging ranges.” “We’re not just the packaging guys. We supply everything a foodservice business needs to operate safely and efficiently – and by default, we have developed a larger consolidated offer which gives greater convenience while offering a fantastic price point.” “Re-opening presents many challenges while also providing operators large and small with the opportunity to review their business models. Many of the changes needed right now to enable contact-free delivery and service will be long lasting, such as a social distancing and an increased awareness around hygiene. Our Essentials Range delivers everything an operator needs to re-open safely,” said Lee Richards.



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