Eat Drink Sleep - February 2021

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eat.drink.sleep February 2021

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Publication Manager Dan Draper 01843 591 523

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EAT. DRINK. SLEEP February 2021

Industry News

Checking in to The Mayfair Townhouse, London’s ‘dandiest’ hotel “If only these walls could talk, my job would have been so much easier,” admits art curator Minda Dowling to editor Hamish Kilburn as he checks in to explore the design narrative, drawn up by Goddard Littlefair, that spectacularly and effortlessly unfolds inside The Mayfair Townhouse Following what must have been the most dramatic build-up to any hotel opening in 2020, The Mayfair Townhouse, which is made up of 15 Georgian townhouses (seven of which are Grade II listed buildings), has officially arrived in London. Having myself teased our readers to expect a 172-key luxury lifestyle hotel unlike any other in the W1 postcode – think Oscar Wilde meets Alice in Wonderland – I was intrigued to explore how award-winning design firm Goddard Littlefair and the design team at Iconic Luxury Hotels had masterfully layered the flirtatious motif of being completely ‘dandy’ throughout the latest luxury lair to appear in Mayfair. “One of the challenges with getting the tone of the styling right was to not overplay the themes.” – Jo Littlefair, cofounder, Goddard Littlefair. “Determining the direction for the concept took some time as it was clear that the design could have developed into a couple of distinctly different routes,” Jo Littlefair, co-founder of Goddard Littlefair tells Hotel Designs. “We eventually reached the conclusion that we would pursue a contemporary rendering of the style of the ‘Dandy’ to befit the Georgian architecture while feeling bedded in present-day Mayfair. One of the challenges with getting the tone of the styling right was to not overplay the themes so that while the fabric of the design all serve to allude to extravagant dress sense and


rich textures and colours we strove to do so in a way that the interior is still comfortable to be in, subtle in it’s storytelling and essentially doesn’t labour a concept to the extent that its charm is lost.”

the lift, where a delicate installation depicting gold leaves effortlessly grows on the ceiling, up five floors and along the rabbit-warren corridor, you will come to suite 519 – otherwise known as The Skyline Suite.

Soon after walking through the main entrance to what will no-doubt be the warmest of welcomes from the front-of-house team, you have entered a different world; an adventure into the unknown where a 67-inches-tall peacock made out of no less than 25,000 Swarovski is the first indication that this hotel is going to anything but ordinary – and foot trails of a friendly fox will follow your experience from here on in, because why not?

“The glass ceiling gives the suite a contemporary, almost James Bond moment.”

Past the tasteful walkway towards

In true Goddard Littlefair style, the design and layout of the suite perfectly complements the original architecture of the rooms – it automatically feels like a home-from-home in Mayfair. “We wanted to bring an extra level to this suite,” explains Littlefair. “Put simply, we wanted to bring as much day or moonlight into the suite as possible.” To achieve this, the design team have installed a partially glass ceiling that sets it aside from others in the hotel. This gives the suite a contemporary, almost James Bond moment that Littlefair describes as “complementing the opulence of the suite.” This eyecatching feature encourages guests to do what few people in London are able to master: to look up! By night, to avoid distraction, the large window into the

above sky can be covered by a ceiling blind, which is conveniently controlled remotely from the wall switches. On closer inspection, one can’t help but notice the finer details: the leather handles on the drawers, sophisticated paneling throughout and brushed brass light switches, which together create a timeless and balanced feel – not pushing the themes to the point of exploitation, but instead caressing their true meanings. In the bedroom, which is arguably the most important element within any hotel, the bed is gargantuan! Two chunky, marble-top bedside units sit beside an emperor king size, navy-blue, bed which commands the room and is complete with a plush, oversized headboard. Sleeping on a comfortable Harrison Spinks mattress, there is no compromise on luxury and guests are guaranteed a pleasant night’s sleep. Around the room, a juxtaposition is apparent in the art, which traditionally frames modern and fashionable prints of glamourous women with vibrant birds cleverly interrupting the mise en scené to present something unapologetically different. This seamless reference of nature is complimented also in the soft furnishings and, in my opinion, is further evidence of a meaningful working relationship between art curator and interior design team. On the other side of the suite – past the corridor which features a relaxing workstation and dressing area – is a

large marble-tiled bathroom, which naturally evokes a sense of calm and features a deep freestanding bath and a separate shower enclosure. “The layout we could achieve meant we had a fabulous bathing experience with the roll top bath, double vanity and huge walk in shower,” adds Littlefair. With demands elevated around how wellness is offered within hospitality, it is reassuring to see that the design team specified high quality products, such as hansgrohe showers, AXOR fittings, Roca toilets, Geberit flush plates and Kohler his-and-hers vanity sinks. Although the guestrooms and suites are impressive, in order to capture the full narrative of the hotel, guests need to spend time downstairs in the F&B areas. And nothing is what it first seems. First of all, the Dandy Bar has all the ingredients to become an iconic destination bar – think Soho House but without the members’ fee (and friendlier staff ). With a cocktail menu that amplifies the hotel’s brand, the area when full with guests and locals alike will very much become an extension of the design itself. Behind the concierge desk in the lobby is a staircase that leads down to the basement, which weaves itself to more F&B areas, event spaces and the gym. Acting as a fitting backdrop for this staircase is large mural entitled: “Peacock Mural”. It displays two peacocks, feathers erect walking towards each other to embrace. The style of this piece, which is acrylic painted with faux gold leaf and

In the basement, the Club Room is where breakfast is served. Impressively, despite being located on the lower ground, the design team have masterfully made this space light and bright with subtle nods to the hotel’s sense of place, such as a mural in the function room entitled ‘Green Park’, which through wedgewood, threedimensional style reflects an idealised image of Green Park and includes characters from the hotel. It is here where the hotel’s art narrative really comes into its own. With an endless stream of inspiration from all centuries that the design team could have captured, in a bid to challenge convention in a meaningful way, the decision was made to create their own narrative.“Usually the brief for hotel artwork is to appeal to as many people as possible, to be inoffensive as well as relating to relate to the location and the design concept,” adds Littlefair. “Luckily the developers and Iconic Luxury Hotels, as a hotel brand, were much more open to interesting suggestions and, through working with art consultant Minda Dowling, had the courage of their conviction to pursue a significant amount of portraiture.” Meet the fictious Renard/Reynolds family, who were cloth and silk merchants in La Rochelle, France, and fled to London in 1688; they were amongst the wealthier Huguenot refugees as Jean Renard had sold all his stock for gold, prior to embarking for England. In the Club Room, the complex characters of the family are referenced around the walls, such as the ‘Butterfly Hunter’ and ‘Twins’, among others. Littlefair explains: “For me, I think the art demonstrates that the Mayfair Townhouse accepts that, as human beings, we’re all capable of being imperfect sometimes and this hotel celebrates those fabulous moments that transpire because of that very spirit of adventure.”



varnished on canvas, embraces the Aesthetic Movement. This era, which lasted from 1860 – 1900, aimed to escape the ugliness and materialism of the Industrial Age, by focusing instead on producing art that was beautiful rather than having a deeper meaning – ‘Art for Art’s sake’.

February 2021

Industry News

EAT. DRINK. SLEEP February 2021

Hi-Fi by Gessi wins BoY Award for design excellence The innovative Hi-Fi shower system by Gessi wins The Boy Award for pushing the boundaries in wellness product design… The BoY Award is the ultimate measure of design excellence, honouring the most significant work of the year and recognising designers, architects, and manufacturers from around the globe. With 761 products entered from 455 manufacturers in 26 countries and 176,517 votes cast, Gessi’s Hi-Fi Thermostatic Mixers has won the Bathroom Fixtures Category. As the company’s latest launch, Hi-Fi is the convergence of design and technology and represents the new frontier of The Gessi Private Wellness Program, a wide range of modular shower elements that enable a completely customisable bathroom experience from rain showers to atomisation. Hi-Fi Thermostatic Mixers go beyond retro-inspired aesthetics to offer high-fidelity technology for water delivery with accurate precision and perfect ergonomic design.


The Hi-Fi Collection is a unique addition to the bathroom furnishings market, providing an interactive interface to manipulate every aspect of the shower experience. The controls have been designed to mimic the tactile sensations of period stereo sets with clicking buttons and turning knobs, bringing the satisfaction of fine-tuning and the relaxation of music into a soothing wellness environment. Function buttons feature intuitive graphic icons for easy use, while the knobs have radial dials for precise control of water flow and temperature. Hi-Fi is the fourth product design from Gessi to receive the prestigious BoY Award. In previous years the Inciso, Goccia and Tremillimetric Collections also garnered top honours. Image credit: Gessi

EAT. DRINK. SLEEP February 2021

Adam Handling Restaurant Group installs UV protection for safe reopening

ARC Services are delighted to partner with ENS Group to integrate automated technology touch point cleaning enabling restaurants to minimise the spread of Covid-19. Adam Handling Restaurant Group, was the recent recipient of the UV-Clean range on their high touch IT-equipment – point-of-sale and mobile payment devices, including tablets for table ordering and wireless chipand-pin terminals. Chef and restaurateur Adam Handling was delighted with the outcome following the install saying: “It is incredible to see how quickly technology companies can adapt to consumers’ regularly-changing requirements. This UV technology is unbelievable and provides a real comfort to me, ensuring that additional level of safety for my team and, consequently, our guests. “The install of the kit was completely hassle-free for us as a consumer and the maintenance of the kit is much the same. “We massively appreciate the scale of work that has been undertaken to create such smart technology that is so accessible for the consumer.

“At a time when safety is of the utmost importance, the kit is undeniably a huge comfort for us as a company.” ARC installation engineers delivered and fitted the ENS devices on site and trained the restaurant team in how they operate the automated UV cleaning cycle process, which eliminates the spread of any bacteria, or virus, including coronavirus. The restaurant has taken another step in the right direction to ensure the safe re-opening of their portfolio of restaurants. We are very proud to be installing these products at restaurants adapting to provide measures ensuring they are doing everything they can to welcome diners back safely. The full range of ENS UV Cleaning technology products for safe hospitality can be seen here. Information on installation and how ARC technology solutions can help your business, can be seen here.



Looking after your business the Tip Top way

Febuary 2021

Established in 1988, Tip Top Linen Services is an independent, family-run business based in Luton, Bedfordshire. The team looking after you is led by Imran Hussain, whose father founded the company with the customer-driven ethos that still underpins everything we do. When you choose Tip Top, you’ll benefit from a bespoke service based on a clear understanding of your business requirements, our in-depth knowledge and a total commitment to your satisfaction.

Textile Services Association Member

We know that you expect exceptional product quality, value and reliability from your linen supplier. That’s just the start when you’re with Tip Top. We take pride in getting to know you, so that our friendly, expert staff can offer advice and support. If you like the idea of working with a company that combines all the benefits of a national supplier with the personal approach of a family business, we’d love to look after you. Come and see for yourself the high standard of our laundry service and our extensive range of quality linen.

Call us now on 01582 495485 for a free, no-obligation quote and a special welcome offer. | 01582 495 485 8

Benjamin Bühl says: “In a world where it takes just a few clicks to connect thousands of people from several countries in a video conference, we think that there should be an uncomplicated and readily available remote solution for real-time communication in In June 2020, two industry experts – different languages. Our aim is to make Benjamin Bühl (Dolmetscheragentur24 simultaneous remote interpreting as easy GmbH) and Mike Bertsch (B&B Technik to handle as a video conference.” + Events) – pool their competences, establish BeMi Virtuell GmbH and Suitable for any type launch Qonda, a browser-based of international online remote interpreting platform. It is an online service for booking and conferences – with up assigning simultaneous interpreters for to 100,000 participants online conferences – in any language. world-wide Instead of having to be present on site of the conference, the interpreters can now dial in to the event from wherever In cooperation with experienced simultaneous interpreters, the two they are located to provide their founders developed Qonda, a new and interpretation. Qonda is compatible simple tool which fulfills this aim. Via with all common video platforms but can also be used on its own as a stand- the Internet, companies can book and assign interpreters for multi-language alone video conference platform. online conferences – in all language combinations available on the market. The founders Benjamin Bühl and Mike Bertsch are old hands at the conference They can use their own tried-and-tested interpreters, or book via a translation industry. With a total of 17 years of experience in the language services sector, Benjamin Bühl has been managing Dolmetscheragentur24 GmbH for five years. Managing Director of B&B Technik + Events for more than 20 years, Mike Bertsch is an expert for event technology and organization. For some time, both men have observed a strong increase in international online conferences which will certainly be strengthened further by the current Covid-19 pandemic. Right from the beginning of this development, they were aware of a setback: A variety of video conference tools allow for easy connection

agency. Whereas the commonly used video platforms offer a limited number of language channels, Qonda has no restrictions as to the number. This revolutionizes the processes, because the entire assignment of simultaneous interpreters can now be handled online for the first time. While Qonda is compatible with all the usual platforms, it can also be used as a standalone allin-one video conference tool. Located in Frankfurt am Main, the servers are in compliance with the GDPR. “For us, uncomplicated, technically perfect handling and high-quality language services are as important as ensuring that Qonda is suitable for a wide range of possible applications. Qonda is designed for the providing interpretation of video conferences, video streams and audio transmissions, as well as hybrid live and on-site meetings. Our customers are international corporate groups and organizations but also medium-sized enterprises. They increasingly use Qonda for board meetings, press conferences, product presentations, webinars or training courses, some of them with up to 20,000 participants from all over the world,” explains Mike Bertsch.



of people from all over the world. But the simultaneous interpreters required to facilitate smooth understanding had to travel on site to render their services, which meant high expenses and a lot of logistical effort – the greater the number of languages involved, the more complex.

February 2021


A new startup provides a platform for virtual simultaneous interpreting to simplify hosting multi-language online conferences

50 Year old product makes dramatic comeback to help beat the virus When the Melaphone Speech Unit was

the UK have had these screens installed with

at British Rail stations, nobody could have

screens are individually made and every

predicted that half a century later it would

component is of the highest quality, giving a

suddenly be in such high demand.

clean, sleek and professional appearance in any

considerable success and approval. The

health-care environment. The current Corona Virus Pandemic had created an urgent need for all protective

The Melaphone is still available as a stand-

equipment – both for personal use and in the

alone unit for installation into walls, glass or

working environment. This is the reason the

plastic screens, windows or doors. I can easily

Melaphone has come into its own again. Its unique design, with its resonating membrane

requires no special skill to install. The range

and air-sealed constructions, make it the

has been expanded to meet the growing

ideal device to install in any situation where

demand for the units. In addition to the original

face-to-face communication occurs. It not only

brushed aluminium model there is a stainless

offers protection from air-borne viruses and

steel model, a white powder-coated aluminium model and the newest and highly successful Himacs acrylic-resin model, which is at a very

through a screen. Its protective credentials

popular price. is very easy to keep clean and safe with an antiseptic wipe.

All of these models are available from stock and can be purchased from Melaphone VisAudio.

and designers for use in hospitals, laboratories and cleanrooms or anywhere hygiene is of

The Melaphone has now been built into the

paramount importance. It is a simple but

new Defender Virus Screens produced by the

Even after 50 years, we’re proud to still be

really ingenious invention which requires no

company and numerous doctors’ surgeries,

able to say ‘MADE IN THE UK’ at our London

servicing, wiring or electrical supply. And it

medical centres, clinics and pharmacies in

production facility.


EAT. DRINK. SLEEP February 2021

Covid Killing Machine Offers First Line of Defence For Homes and Businesses An award-winning Harley Street clinic is using a COVID-19 fighting sanitising machine as a weapon in the war against the coronavirus.

Medics at Harley Street Skin are using a device that combines UV-C technology with ozone technology to kill 99.9% of airborne viruses, including the flu and COVID-19. The small, portable UV-C Sanispace machines are the first devices in the UK to harness the inactivating properties of ozone. The machines work by recirculating room air; contaminated air is exposed to direct UV-C light inside the Sanispace machine and sterilised destroying unwanted particles including those belonging to the coronavirus. Dr Aamer Khan, founder of Harley Street Skin and recent winner of the British Citizen Award said: “For more than 100 years, ozone has been widely used by people for disinfection, sterilisation, deodorisation, disintoxication, storage, and bleaching because of its strong oxidability. “Tests on the Sanispace machines show that we can inactivate a bacteriophage in an aerosol state called MS2 which is 7-10 times more resistant than coronavirus. “Inactivation is 90% after 1 hour and 99% after 2 hours which means that in any room where the machine is installed there will be a protective shield from the virus.

Prices John Earle, Director of Aster for the Sanispace International, providers of the ‘Covid Killing’ units start at the following. machines in the UK For more information, please said: “The Sanispace contact Aster International on machines re-circulate +44 1295 760 686 the room air, so the ‘contaminated’ air is Sanispace 60H - RRP £ 720.00 + VAT being exposed to direct UV-C light inside the Sanispace 125 - RRP £785.00 +VAT machine. Sanispace 250 - RRP “UV-C light effectively destroys unwanted vira, £966.00 +VAT bacteria, pollen, fungi, mould and other unwanted particles in the air. UV-C light is an effective steriliser of contaminated air. “UV-C technology is commonly known and effective but will never be able to clean all the air in the room unless you recirculate the room air 5-6 times per hour.

“It keeps both the air and the surfaces sterile, and because of its compact size, it’s a cost-effective solution for a healthcare setting allowing us to control the potential spread of Covid-19 in our clinics and keep our patients safe whilst in our care.

”It takes only about 10 minutes for bacteria to multiply, so in order to keep up with the growth of bacteria you need to recirculate the air 5-6 times which requires a very big, powerful and noisy ventilator. The difference between a Sanispace machine and a UV-C air cleaner is that it combines UV-C technology with ozone technology and is capable of keeping the air and the surface of the room continuously disinfected.

“It is the strongest weapon we currently have to combat the virus until the vaccination programme is deployed.”

“The machines are small and portable and affordable, they could be the first line of defence against the coronavirus which continues to threaten our lives.”



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EAT. DRINK. SLEEP February 2021

The Student Hotel delivers first phase of digital transformation programme The Student Hotel has completed the first phase of its digital transformation programme, designed and implemented by digital experience agency, Rufus Leonard. The result is a new website that delivers a differentiated brand experience for a complex mix of hospitality products and an enriched booking journey for student guests. Built on Episerver and React, the new site is intuitive to navigate, built on mobile-first principles, supports accessibility in all its forms, and performs efficiently and reliably. It uses a digital design language that can adapt to any device, enabling a consistent look-and-feel no matter the brand touchpoint. As well as an impactful and user-centric design, under the hood is a refined and efficient codebase.

meaningful experience across their digital ecosystem. We used our Experience Playbook process to create an inspiring blueprint for creating The Student Hotel’s industry-leading digital experience. Among other things, it outlines the impact of hero moments on the bottom line as well as the technical infrastructure needed to deliver them. Once we had the Experience Playbook in place, we delivered the first phase of The Student Hotel’s transformational digital ecosystem, their dynamic global website. This is just the beginning of a very exciting and innovative journey.”

Mark Liversidge, Chief Digital & Experience Officer at The Student Hotel: “As we rapidly grow and build our global community, so does our vision of creating purposeful connections, lifelong curiosity and learning. We needed an agency partner that understood this vision and could design and build a digital experience connecting curious-minded student spirits to our built spaces and community. We found this in Rufus Leonard, who had the proven credentials to engineer our core digital platforms to deliver distinctive experience to our customers and community. This milestone is the first step in our digital transformation from offering a collection of individual products, to a seamless lifelong customer experience integrating a complex mix of hospitality products, lifestyle services and learning experiences.”

Pioneering a next generation hybrid model in hospitality, TSH is an urban regenerator, partnering with cities to create new communities based around a blend of co-living, student and hotel accommodation with co-working, private office and meeting spaces, enriched with lifestyle options across wellness, entertainment, events, bars and restaurants.

Laurence Parkes, CEO at Rufus Leonard: “The Student Hotel already had a strong personality, a distinctive tone of voice and a proposition that was disrupting the hospitality industry, but they needed a partner that could define and deliver a


The new website launch is the first milestone of an ambitious programme of work to deliver next level digital experience at all touchpoints, including a new app for guests which will transform the full customer journey from arrival to lifelong connection with the growing global community. The launch comes at a time of success for Rufus Leonard. The agency is an Econsultancy Top 100 Digital Agency, Top 10 Design & Build Agency and won Best Digital Agency at the 2019 Digital Experience Awards, as well as four 2020 Transform Awards for work with London Business School and ARU.

New American study says chlorine being used to disinfect drinking water could be causing a toxic and carcinogenic chemical cocktail endangering human health Households across the USA and other countries where tap water is heavily chlorinated may be drinking a potential health-threatening toxic and carcinogenic cocktail of chemicals sparked by chlorine use, according to recent research. A study from one of America’s top research universities underscores the lack of research into the unintended health consequences of chlorine interacting with other chemicals finding their way into tap water, says Bluewater, a world leader in water purification technologies. Researchers at Johns Hopkins and the University of California, Berkeley, as well as in Switzerland, said their study, recently published in the science journal Environmental Science & Technology, indicates mixing drinking water with chlorine, one of the world’s most widely used methods of disinfecting water, creates previously unidentified by-products that could be ‘toxic and carcinogenic’. “Chlorination has undoubtedly saved the lives of millions of people around the world from diseases such as typhoid and cholera. Yet worryingly little is known about the health consequences

sparked by the chemical cocktail created when chlorine mixes with other chemical compounds found in drinking water,” said Bluewater PR and Communications Director Dave Noble. He noted how the scientists behind the Johns Hopkins study concluded that the discovery of previously unknown, highly toxic by-products raises the question of how much chlorination is necessary. The lab-based study involved chlorinating water using the same methods used commercially for drinking water. The team added amino acid, let the water incubate for one day, and then used mass spectrometry to detect and analyze the chemicals in the water. Their experiment found the compounds 2-butene-1,4-dial (BDA) and chloro-2-butene-1,4-dial (or BDA with chlorine attached). BDA is a very toxic compound and a known carcinogen that scientists had not earlier detected in chlorinated water. The paper’s lead author Carsten Prasse, assistant professor of Environmental

Health and Engineering at The Johns Hopkins University, said current analytical chemistry methods “are unable to detect and identify all of these by-products, some which may be harmful and can cause long-term health consequences.” He noted one reason regulators and utilities are not monitoring these compounds is that they don’t have the tools to find them. Mr. Prasse called for the development of new analytical techniques that allow ‘us to evaluate the formation of toxic disinfection by-products when chlorine or other disinfectants are being used’. He said more research was needed into chlorination alternatives such as ozone, UV treatment, or simple filtration. In a 2019 White Paper, Bluewater and the Lisbon-based Mirpuri Foundation concluded that plastics pollution posed the #1 threat to human kind because of the way it contributes to the release of so-called Endocrine Disrupting Chemicals, or EDC’s, into the natural environment. EDC’s block the way hormones function naturally, triggering abnormal development and illnesses ranging from stunted fertility and male/ female sex malformations to obesity, diabetes, cancer and heart attacks. Bluewater second-generation pointof-use reverse osmosis water purifiers designed for homes, commercial operations and public distribution provide a here-and-now solution for consumers concerned about their tap water quality. Bluewater’s compact under-sink reverse osmosis purifiers remove up to 99.7% of waterborne impurities from municipal, well, or brackish water, including contaminants such as microplastics, bacteria and viruses, heavy metals like lead, and pharmaceutical and chemical residues. “We want to give people peace of mind that the water coming from their taps is both cleaner and healthier to drink and wash with thanks to our water purifier technology,” said Dave Noble.


February 2021



EAT. DRINK. SLEEP February 2021

Washrooms reflect hygiene standards in foodservice 78% say condition of washroom shows how much a restaurant or café cares The survey revealed that 80% of consumers are now more aware of hygiene practices when outside the home* because of the pandemic. The survey showed that over threequarters of respondents (78%) think the condition of a washroom in a restaurant is a reflection on how much the establishment cares about its customers/visitors*. Meanwhile, only 46% of respondents feel safe visiting a restaurant*, and 86% would avoid a location if they didn’t think it was Covid-secure*. According to the research, over twothirds of respondents (69%) thought that the kitchen is the most important area to improve hygiene levels and 62% showed concern about using the toilets in restaurants. Over three-quarters (77%) thought the washroom is a reflection of the establishment’s image, while 76% thought the condition of the washroom is a reflection of the hygiene standards for the rest of the establishment. When asked about the most important factors when considering if a restaurant is safe: 68% wanted social distancing enforcement; 65% wanted the provision of hand sanitiser at key points; 64% wanted the provision of hygienic hand washing and toilet facilities; 61% wanted to see that a washroom is clean; and 57% wanted cleaning and disinfecting procedures clearly communicated. Kimberly-Clark Professional™ has introduced the 360˚ Hygiene & Protection programme to help foodservice businesses get back on their feet and restore confidence. The programme offers specific support through considering need areas, and tools to assess your foodservice facility and identify germ hotspots. Hotspots are objects such as catering equipment, dishwashers, sink fixtures, food preparation surfaces, and door handles


that need frequent surface cleaning and disinfection, The next step is implementing cleaning and disinfecting protocols and introducing the correct hand hygiene and surface wiping solutions. Finally, Kimberly-Clark Professional™ promotes hygienic workplace practices by providing communication tools for awareness and to help people feel safe. Kimberly-Clark Professional™ is offering

a free no obligation Virtual Hygiene Walk – bookable through the microsite UK_PR_TTNS_0920 – to review a facility and provide expert guidance on cleaning and hygiene protocols, recommending the right product solutions to tackle key hotspots. We have produced an in-depth guide for the food service industry UK_PR_Food_1120 to show the most appropriate products and solutions.

Don’t pack your guests in like sardines, Event Profs! With nearly 60 years’ experience and more than 30,000 pieces of kit there ain’t nothing fishy about our event furniture hire advice! Europa International – delivering the stock you need that will give your delegates room to breathe. Call us today on 03454 303015 or visit us online at

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Square introduces free, self-serve ordering for Square Online sellers

Unique QR codes allow customers to place a touch-free mobile order with staff, at no additional charge to the business Today, more than ever, every sale order via the seller’s mobilematters for businesses of all types optimised ordering page. Once and sizes. the customer completes their order, it is received at the seller’s Operating restrictions mean point of sale and relayed to their businesses, those serving food printers just as if the order was and beverages, are looking to inputted directly by a server. implement alternative ways to order and serve customers in a Once the order is ready, staff look touch-free way. for the table identifier on the order ticket and deliver the food. Now, with self-serve ordering, Square Online sellers can limit In addition to giving customers in-person contact, improve order and staff peace of mind by accuracy, and adapt to changing limiting unnecessary interactions consumer preferences - all and shared surfaces, self-serve helping to ensure that they never ordering can also increase miss a sale. efficiency, and improve a business’ bottom line. Jonathan Platt, owner of The Clubhouse, a games centre and By removing wait times and restaurant in Stoke-on-Trent, improving the process for said that self-serve ordering has handling payments between helped his team speed up service safely: “We have 45 locations for customers to book and self-service ordering on Square Online has now made it easier and more efficient for staff to serve food and beverages. Customers use their phone to order using the unique QR code to place a contact-free order. “This feature is what we need to improve efficiency and to help improve safety for staff and customers.” Buyers simply scan the QR code with their personal device and place the x

staff and customers, self-serve ordering can improve table turn times and reduce labour costs. Order accuracy is also improved when customers are in control of the ordering process since no requests are lost in a game of telephone between the customer and the point of sale. Self-serve ordering is available now for Square Online sellers in the UK, US CA, and AUS. This is just the latest feature we’ve built to help sellers continue serving their customers in this challenging new business environment. Using Square Online, bars, restaurants, and cafes can engage with their customers in whatever way makes sense for their business whether that’s via curbside delivery, curbside pick-up or self-serve ordering. To hear more from Square about additional resources and updates on Square products, please reference our COVID-19 resource hub. x


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09/03/20 09:41

Hospitality Lite

Out of the box software, for quick set-up and go! Everything you need to manage your business Get superior multi-product functionality, from an established supplier, at an affordable cost. If you’re running between one and three sites, we understand the pressures and the need for technology that makes your job easier. With Access Hospitality Lite, you have access to all this:

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Easily manage reservations

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Manage employee schedules and absenteeism

Give your employees access to training

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EAT. DRINK. SLEEP February 2021

Deliverect uses virtual reality technology to bring employees together for the festive season Deliverect, the global Europe-based scale-up supporting restaurants to streamline orders from third-party food delivery and online ordering services, has shared details of its alternative online Christmas extravaganza following a year of record growth. In celebration of the continued hard work and support its employees have given to the hospitality industry over the past year, Deliverect will be gifting each member with the Oculus Quest 2, one of the most advanced VR headsets currently on the market. The VR headset will enable Deliverect’s employees to join a specially designed virtual reality (VR) Christmas party taking place on 18th December. The VR Christmas party will reunite employees based around the world in lieu of any physical face-to-face celebrations as Covid-19 restrictions remain in force in many countries. Oculus VR Headsets allow the user to experience VR like neverbefore through 3D positional audio, advanced processing power and 1832x1920 resolution. To facilitate the VR party, Deliverect is using AltspaceVR, the premier VR events space for live big shows, parties, seminars, and corporate gatherings. The Innovative tech scale-up chose AltspaceVR as it allows a greater number of people to join at once, whereas other VR software applications only grant 30-40 individuals’ access.

Jan Hollez, co-founder and CTO at Deliverect commented: “As a global team we have gone above and beyond to support our customers across the world over the past 12 months. “Since the outbreak of Covid-19 we have seen a rise in restaurants that were hesitant to try online food delivery software bring it onboard and integrate it into their customer offer. Since day one our mission at Deliverect is to be the technological connection between food businesses and their customers through our efficient software. “Online sales and takeaways have been a lifeline for many of our customers throughout the challenges of 2020. This year’s amazing work would not have been possible without the diligence executed by our employees, it is because of their long-standing relationships with our customers and industry knowledge that we have been able to grow as much as we have. “Deliverect’s Christmas party will be virtual this year, and in true Deliverect style it is an innovative idea using technology with the people in-mind. I can’t wait to see the full team in our virtual reality room and give them a virtual high five.”

The Christmas party initiative has been spearheaded by one of Deliverect’s co-founders, Jan Hollez, in recognition of the value that Christmas parties and employee interaction bring to company culture.

Jennifer Gardner, head of people at Deliverect, said: “Staying in touch with employees from across the world is a challenge at the best of times, add Covid-19 restrictions to this, and it is a logistical nightmare.

Over the past 12 months Deliverect has seen tremendous growth, it now boasts over 14 million processed orders from around the globe. Because Deliverect is a people-first company it has attracted talented individuals from across the world, dramatically increasing its staff numbers this year. However, due to the pandemic, many of its new employees have not had the chance to meet each other face-to-face. Using the VR technology Deliverect plans on bringing together all of its 114 employees in one virtual room.

“At Deliverect our primary focus is our people, as without them we could not provide our services to our customers, and this Christmas, our virtual celebration presents us with the opportunity to bring our team together to celebrate everyone’s hard-work and have some well-deserved fun. We hope this event alleviates the stress caused by lack of social contact due to covid.

The tech innovator does not plan on halting growth plans as it enters 2021, Deliverect is looking to increase its headcount from 114 to 300 over the next 12 months. Focusing on attracting talent from the tech sector to help drive business growth. The company currently supports 100+ global integrations with major POS, delivery partners, and offices in the UK, Spain, Netherlands, Belgium, France, Mexico, North America, and Dubai. On 18th December employees joining the virtual event will be able to walk around the room and socialise with each other, providing the opportunity for many employees to meet for the first time. Deliverect will also be hosting a presentation celebrating the work its staff have completed over the past year.


“We are extremely excited to be welcoming all of our staff members on 18th December to our virtual event. 2021 is going to be a big year for us as we continue to grow and putting people at the heart of our operation is vital to our future success.” Jelte Vrijhoef, co-founder and senior system architect at Deliverect, said: “Deliverect employees see each other more as friends and family and we recognise that Christmas parties are a huge part of our culture. Jan’s ingenious idea to utilise VR technology to bring us all together at a time we thought it would be impossible, has been a lifesaver. “Because we have grown in size, we did not want to lose any momentum in celebrating our success. Thanks to the VR technology we will be able to inject some social interaction into our celebrations and show gratitude to our employees for their hard work over the past 12 months. I am looking forward to the event and seeing our growth plans for 2021 come to fruition”

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VROMO, a fast-growing software provider dedicated to restaurant food delivery, has launched a new website and announced the appointment of senior-level staff as it continues its ambitious growth plans in the UK, the US and Australia. through branded order tracking for their customers.

February 2021


Food delivery software specialist VROMO drives further growth with new website and senior hires

“In addition to restaurant brands, VROMO is seeing an increase in demand from delivery companies such as OLO, which are using the software to help their clients to reduce delivery times and ultimately improve the efficiency of their self-delivery operations.

The company – whose impressive client and partner list already includes Burger King, Square and Olo – offers optimised delivery specifically for the food industry via its ground-breaking technology. Following a surge in demand since the COVID-19 pandemic, VROMO is

gearing up for further expansion with a more customer-centric website design and digital functionality supported by a new Driver app. Along with the appointment of Rashmita Khimji as Director of Finance and Gordon Walsh as Chief Operating Officer, this month VROMO also welcomed Lily Mulcahy and Federica Tedesco, who join the Customer Success team. Plans are also underway to expand the engineering team, as demand for new integrations shows no signs of slowing. The launch of the new website and app and the expansion of the team mark the start of an exciting time in the company’s growth trajectory. According to Chief Executive Officer Alan Hickey: “VROMO has experienced unprecedented demand in recent months from restaurant chains that are doubling down on delivery. Typically, our clients want our help in reducing their delivery costs, but they also want to take ownership of the delivery experience. Our software allows them to do just that by owning the brand messaging and delivery experience


“The events of 2020 have seen a seismic shift for the food industry, and most players in this space have pivoted to delivery as a lifeline. However, the growth of this channel is only set to continue, even with restrictions eased. This means that restaurant brands that intend to maintain and grow their customer bases need to figure out how to manage a delivery solution that doesn’t hurt the bottom line. “We have a deep understanding of the challenges faced by our clients when it comes to efficient food delivery. As the world’s only SaaS (Software as a Service) solution dedicated to restaurant food delivery, everything we build is done to improve the delivery operations of our clients. With that, we don’t let ourselves get distracted by other delivery verticals.” Alan Hickey added: “Following the acquisition of Australian tech company in 2018 and equity financing in 2019, VROMO has been building partnerships with some of the world’s leading brands in food and delivery – and the launch of the new website and app and the new people we’re recruiting mark a step-up in the pace of growth. “2021 is going to be a busy year for VROMO as we help more restaurant brands to strip out many of the traditional inefficiencies associated with food delivery and ensure the customer enjoys an exceptional experience.” For more information, visit

EAT. DRINK. SLEEP February 2021

New flexible antimicrobial surface covering from Alanod protects hospitality businesses against coronaviruses and bacteria Alanod, the world’s leading manufacturer of specialised coated metal surfaces, has launched MIRO® CU. This unique copper-coated antimicrobial surface covering is designed to protect hospitality staff and customers against the transmission of bacteria and viruses, including coronaviruses. The benefits of copper in combatting the coronavirus are well-known: a study by The New England Journal of Medicine showed that SARS-CoV-2 was able to retain surface stability on stainless steel and plastics for up to 72 hours but after just four hours no viable virus was found on copper. Research carried out by independent laboratory Eurovir® has proved that MIRO® CU is highly effective against coronaviruses. In tests, MIRO® CU reduced the presence of the virus by 99.97%. MIRO® CU is a thin, flexible film backed with a pressure sensitive adhesive that is easy to cut and stick onto existing surfaces, enabling hospitality businesses to protect areas such as counter tops, tables and food service areas. “Our unique MIRO® CU surface covering allows hospitality businesses to offer a significantly enhanced level of safety to customers and employees. It’s scientifically proven to prevent

the spread of coronaviruses, especially on surfaces that many people touch throughout the day, such as bar counters, hotel receptions and POS,” explained Stuart Tranter, General Manager, Alanod UK. MIRO® CU can be manufactured, serviced or retrofitted to hospitality surfaces that are frequent contact areas for multiple customers, such as hotel gym and sports lockers and luggage storage, where goods are stored and accessed by many different people throughout the day. It can also be used as a removable sticker for light switches and push buttons, for example on hotel elevators. Copper changes its appearance with age and as a result of contact with other substances, and so, over time, MIRO® CU develops a tarnish. This is a natural evolution of real copper oxides and the surface remains active against virus bacteria and other microbes. Samples of MIRO® CU are available on request to Alanod. With over 40 years of experience in the research, design, development and manufacture of specialised metal materials, Alanod offers unrivalled application advice and expertise to the hospitality industry and beyond.



An instagrammers dream arrives in Dubai this weekend Missippis rooftop bar & hub to open this Friday

December 2020

Missippi’s–the city’s brand-new pool bar and social hub–officially opened on Friday, 9th October, offering guests a social and visual escape from the hustle and bustle of Dubai, with something for everyone all week long. Book your brunch, Bae Day or spot by the pool here , at your home from home, Missippi’s–a new-age urban oasis in the heart of Dubai. The wait is almost over; Missippi’s Pool Bar & Social Hub is set to open its doors this Friday, the 9th of October. A joint venture by two industry giants, CANDYPANTS and LIVITHospitality Management– Missippi’s is a fun, accessible, newage urban oasis located in the ideal rooftop setting of Avani Ibn Battuta


Dubai. Picture the colourful cafes of Bali, throw in a touch of Tulum’s tropics, add the artistry of Miami, and top it off with a wide selection of vibrant bevvies, global bites and unique cocktails; you’ve just discovered Missippi’s: the perfect escape from the concrete jungle, without the hassle of leaving the city. Whether you’re a sun-seeking bruncher, a poolside night owl, a midweek sipper, or a family in search of a fun day out–Missippi’s is the neighbour you’ve always dreamt, with something for everyone, from 6am ‘til late, every day.

BAE DAY - Step into Missippi’s Baliinspired poolside paradise for a day dedicated to the ladies! Dip your toes in the water, sip on freeflowing Frozé & Rosé,and soak up the sun while enjoying one of Missippi’s home-cooked food platers.Bae Day(from 13th October)Tuesdays,12pm to 5pmAED 99 for unlimited Frozé (slushies),Rosé grape&FoodPlattersFood Platter includes Chicken Wrap or veggie alternative,California Maki or veggie alternative,QuinoaSalad, Caesar Salad,Fries,& a selection ofIceCreamsPOOL BRUNCHIt’s time to drink, dine, or dip! Leave your problemsat the door and let Missippi welcome you

Fridays, 12pm to 5pm AED 299 for unlimited brunch food and sips Food includes a variety of salads, hot and cold mezzeh, seafood, meat & veggie option. Sips include selected house spirits, hops, house grape and bubbles. NIGHT BRUNCH As dusk turns to dark, Missippi turns up her music. Make yourself at home in her lounge,while she whips you up ahandcrafted cocktail, before treating you to her tropics-of-Tulum-inspired evening brunch. Fridays, 8pm to 11pm AED 299 for unlimited brunch food and sips.


Pool Brunch

Food includes a variety of salads, hot and cold mezzeh, seafood, meat, veggie & dessert optionsSips include selected house spirits, hops, house grape and bubbles FAMILY POOL BRUNCHIt’s a family fun day! Missippis’s family welcomes yours for a fun and friendly sun-soaked Saturday.

December 2020

toher little slice of poolside paradise. Dip your toes in the water, while sipping on one of her colourful cocktails or enjoying the flavours of one of her many mouth-watering homecooked favourites.

Step into her hidden urban oasis,where everyone iswelcome,and you’ll find unexpected touches of magic around every corner. Family Pool Brunch Saturdays, 12pm to 5pm AED 299 for food platters &sips Food Platter includes Caesar Salad, Quinoa Salad, Grilled Salmon, Margarita, Pepperoni & Mushroom Pizzas, Fries & Sweet Potato Sips include house spirits, hops & house grape


Don’t pack your guests in like sardines, Event Profs! With nearly 60 years’ experience and more than 30,000 pieces of kit there ain’t nothing fishy about our event furniture hire advice! Europa International – delivering the stock you need that will give your delegates room to breathe. Call us today on 03454 303015 or visit us online at

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New YOUNG bath screen collection from Novellini. Designed and manufactured in Italy. All Young bath screens are fitted with rise and fall metal hinges, double seals and chrome optional anti-splash trim for a secondary seal. Available in black, white, silver and chrome finishes. No more damaged bath panels and flooded bathrooms


adv-NOVELLINI-young-bathsceen-Luxury B&B bed breakfast-0320-2.indd 1

09/03/20 09:41

EAT. DRINK. SLEEP February 2021

The real deal, tamper-evident labels from TamperTech providing food security! With the dramatic growth in on-demand food deliveries in the recent pandemic, the need for security of your food on the move and building customer confidence is vital to your brand, no matter if you are a local restaurant or a global fast-food giant. Tamper Technologies, a UK manufacturer of tamper-evident labels and tapes have been producing food security tamperevident labels throughout the pandemic, ensuring demand can be met and customers are happy. The company supply worldwide and provide over 50 million tamper-evident seals per order. The competitive nature of this business has led to threats from logistical reliability, product quality through to fraud. Food security is now an issue that must be tackled. The real deal food labels from Tamper Technologies are designed with an innovative finger lift to enable the restaurant employees to remove the labels quickly from the roll and apply them easily to the packaging without them getting glue on their fingers or stuck to each other. Preventing waste and increasing the speed of customer service. “These real deal labels are offering a more environmental solution with linerless labels, more security and a greater choice on messages for the brands,” explained Harriet Chiles, General Manager at Tamper Technologies, “As well as an easier product for the restaurant crews to use and a better quality product for the customer to receive. We are seeing a huge growth in this market sector which is very exciting!” Tamper Technologies have tried and tested food labels seals in various sizes, the real deal label finger-lift design is smart and easy to use. Delivering instant security on the outer packaging for food on the move. To find out more visit or contact


Essentials for re-opening a foodservice business

Takeaways and restaurants across the country are re-opening under new rules designed to protect staff and customers. As the foodservice industry comes out of coronavirus lockdown, the focus has turned towards restoring consumer confidence and getting businesses reopened safely and trading successfully. “During lockdown, with many core supply chains broken, we were pleased that many businesses came to Tri-Star for both products and advice,” said Tri-Star Packaging Sales Director Lee Richards. “We are able to offer a consultative approach on how to safely open and operate the full range of foodservice businesses from sit-in restaurants to takeaways, in the right way with the right products and with the correct advice. “Our Essentials Range now includes everything a business needs to reopen and operate safely. It features a comprehensive range of foodservice packaging that is not only convenient, hygienic and fit for purpose, but also easy to store and use, therefore speeding up service – and that’s of huge benefit to a takeaway operation working with limited

staff. We also stock hygienic singlewrapped disposable cutlery and wrapped four-in-one packs, with knife, fork, spoon and napkin. “Considering the increased importance of health and safety, the Essentials Range features personal protection equipment (PPE) as well as convenient and flexible janitorial solutions from cleaning chemicals to paper hygiene products and cloths and wipes.” Tri-Star Packaging’s PPE products include face masks, powder-free vinyl gloves, aprons and hairnets. Tri-Star also stocks anti-bacterial soap, hand sanitisers, a touchless hand sanitiser dispenser station, and two different designs of floor signage illustrating social distancing guidelines. “We have always offered janitorial and cleaning products alongside our core packaging ranges, but these are now more in focus than ever. For example, our Cleanline® range – already becoming popular in the casual dining sector – provides solutions for routine daily use

on floors, glass and surfaces as well as specialist heavy duty products such as descaler and oven cleaner. The range includes the fast acting Cleanline® Ultra Disinfectant, a high-performance disinfectant with broad spectrum activity against bacteria and yeast, which is virucidal and effective against enveloped viruses including Coronavirus (BCoV). As foodservice businesses reopen, wipes, sanitisers, soaps and gloves will be core day to day essentials alongside our food and delivery packaging ranges.” “We’re not just the packaging guys. We supply everything a foodservice business needs to operate safely and efficiently – and by default, we have developed a larger consolidated offer which gives greater convenience while offering a fantastic price point.” “Re-opening presents many challenges while also providing operators large and small with the opportunity to review their business models. Many of the changes needed right now to enable contact-free delivery and service will be long lasting, such as a social distancing and an increased awareness around hygiene. Our Essentials Range delivers everything an operator needs to re-open safely,” said Lee Richards.



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