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Question #:1
Which of the following statements are true regarding the Preview API? (Choose two.)
They are intended to be released publicly at some point in the future.
Any developer may access these resources with no restrictions.
These resources are subject to both breaking and non-breaking changes at any time without notice.
Answer: A C
Explanation
Preview APIs are made available as a preview of resources that are intended to be released publicly in the future.
Preview APIs are subject to both breaking and non-breaking changes at any time without notice.
Question #:2
For updating a user in Genesys Cloud CX which HTTP method must be used?
Answer: B
Explanation
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.
Question #:3
AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.
Answer: B
Explanation
AudioHook Monitor in Genesys Cloud CX doesnotrequire specialized libraries or services for orchestration, load balancing, serialization, or session management. It is designed to stream voice interactions to third-party services in near real-time without the need for additional infrastructure.
Reference:https://help.mypurecloud.com/articles/audiohook-monitor-overview/
Question #:4
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
Dialog boxes
Scripts
Toast pop-ups
IVR prompts
Answer: B
Explanation
Scripts in Genesys Cloud CX present caller information to agents and can guide them through interactions by allowing data collection or updates during the call, enhancing consistency and efficiency.
Question #:5
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
You must know the exact coordinates of the new building.
You must have images of all the users located at the new location.
You must collect general information such as building address number of floors, location contact information, etc.
You must have the basic profile data for all users at the new location.
You must have Admin rights to Genesys Cloud CX.
Answer: C E
Explanation
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.
Question #:6
To assign a Prompt resource using the API, you must have the _______________ permission assigned.
Architect > UserPrompt > Add
Architect > UserPrompt > Edit
Architect > UI > View
Architect > UserPrompt > View
Architect > DatahaseTable > Add
Answer: B
Explanation
To assign a Prompt resource using the Genesys Cloud CX API, the Architect > UserPrompt > Edit permission is required. This permission allows users to modify existing user prompts, including assigning resources to them. Without this permission, attempts to assign a prompt resource via the API will be unsuccessful.
Question #:7
Which of the following is NOT a Genesys Cloud CX Collaborate feature? Text Chat AI Chat Video Chat
Content Management
Answer: B
Explanation
Genesys Cloud CX Collaborate includes features such as text chat, video chat, and content management, enabling users to communicate and share information effectively. However, AI Chat is not a feature of Collaborate.
A.
A.
Question #:8
What is the timeout period for reconnecting the chat session?
Two minutes
Three Minutes
Four Minutes
Five Minutes
Answer: A
Explanation
In Genesys Cloud CX, if a WebSocket connection for a chat session is lost, the system allows a two-minute window for reconnection. If the client does not reconnect within this period, the chat session is considered terminated.
Question
#:9
Which of the following statements defines a fatal question in an Evaluation Form?
Fatal questions are weighted higher than non-fatal questions.
Fatal questions are critical questions If scored "No", the evaluation score will be zero.
Fatal questions are critical questions If scored No the agent will be removed from the queue.
Fatal questions are the same as critical questions.
Answer: B
Explanation
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores “No” on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.
Question #:10
If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.
Answer: B
Explanation
In Genesys Cloud CX, if a WebSocket connection is closed due to any issue, events are not automatically queued and sent once the WebSocket is reopened. Instead, the client is responsible for detecting the disconnection and re-establishing the connection. Upon reconnection, the client must resubscribe to the necessary topics to continue receiving events. Any events that occurred during the downtime are not automatically resent; therefore, implementing a robust reconnection and resubscription strategy is crucial to ensure no critical events are missed.
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