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CUSTOMER Service
We have a dedicated team of experts who are trained to handle product specific enquiries. If you have a question about any JuniorJones product pre or post purchase, visit our online support page or email customerservice@cuddleco.co.uk
Warranty
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JuniorJones Ltd provide the warranty that all products purchased from us are free from manufacturing faults and material defects in both the workmanship and the materials.
• Chassis & seat frame: warranty is valid for 2 years from the date of purchase.
• Fabrics, carrycots, soft goods and other accessories: warranty is valid for 1 year from the date of purchase.
• The warranty only applies to the original purchaser and is non-transferable.
The manufacturer warranty covers fault and defects, where the product is used and stored correctly and in accordance with the manufacturer’s Instructions. The warranty is not transferable, claims can be made by the original purchaser only, on presentation of a valid proof of purchase. The warranty standard reflects the length of the warranty only and not the quality of repair, replacement part, refurbishment, or replacement product.
Click here for full warranty information.
