How Laundromat Owners Can Switch to Cashless Payment Systems

Why More Aussie Laundromats Are Going Cashless — And How to Make the Switch Without Losing Customers

It used to be simple. A coin slot, a dryer, and a few instructions pinned to the wall. But the humble laundromat is quietly going through a revolution — and it’s not about fluffier towels.

The shift to cashless laundromat payment systems is reshaping how customers interact with laundry businesses. And while some owners worry about alienating traditional users, the truth is this: if you don’t adapt, you may be left spinning in circles.

Here’s how forward-thinking laundromat operators are making the transition — and why it's not as risky as you might think.

Can a laundromat really survive without coins?

Short answer: yes — and many are already thriving.

In fact, going cashless isn’t just about convenience. It’s about survival in an age where fewer people carry physical money. According to the Reserve Bank of Australia, only 13% of all payments in 2022 were made with cash — down from 70% in 2007. That trend is only accelerating.

For laundromat owners, that means fewer people walk in ready to use your machines. And when there's no EFTPOS option or app-based payment system? They're likely to walk out.

What are the biggest benefits of switching to a cashless laundromat?

Let’s talk business gains — not just tech upgrades.

• Reduced theft and vandalism: No more coin boxes means no more break-ins for cash. That’s a direct saving on repairs, insurance, and security.

• Cleaner operations: Literally. Removing coin-handling means fewer dirty coins, less machine jamming, and lower maintenance.

• Better customer experience: No more “I forgot coins” moments. Customers can pay with their phone, a tap-and-go card, or even load credit in advance — just like they do with Uber or Netflix.

• Real-time data and control: Many systems let you adjust pricing, monitor usage, and troubleshoot remotely.

And perhaps the most underrated benefit?

• No more coin counting on a Sunday night.

What about older customers who still prefer coins?

Fair question — and one that’s come up a lot in regional areas and suburbs with older demographics.

Behavioural science tells us that resistance to change often isn’t about the change itself. It’s about perceived loss. In this case, older users might fear that going cashless means needing a smartphone or tech skills they don’t have.

Smart operators are tackling this with framing and support:

• Clear signage that reassures (“No coins? No problem — pay by card or ask our staff for help.”)

• On-site assistance or instructional posters showing how to use the system

• Hybrid systems during the transition period (offering both coins and cashless for 6–12 months)

You’re not forcing people out — you’re inviting them in, with easier options.

What are the best cashless payment systems for Aussie laundromats?

There’s no one-size-fits-all, but here's what leading operators consider:

• Mobile app integration: Customers download an app, load funds, and scan a QR to pay.

• Tap-and-go terminals: Simple EFTPOS readers mounted directly onto machines.

• Account-based solutions: For high-traffic laundromats, some systems allow pre-paid accounts, loyalty rewards, or bundle deals.

Look for a provider that offers:

• Local Australian support

• Easy install with your existing machines

• Transparent pricing (no hidden fees or lock-ins)

And make sure it plays nicely with your business hours, staffing, and location.

Are there any downsides to ditching cash?

Sure. No change comes without friction. Here’s what to consider:

• Transaction fees: Most cashless platforms charge a small fee per transaction. Build this into your pricing — don’t absorb it.

• Internet dependency: A dodgy Wi-Fi connection can be a pain. Invest in stable, business-grade internet or choose a system with offline fallback options.

• Learning curve: For both staff and customers, there’s an adjustment period. But most adapt within a week or two — especially with intuitive interfaces and visual guides.

Remember: loss aversion bias means we often overestimate what we’ll lose and underestimate the benefits. The trick is to frame this as an upgrade, not a disruption.

How do I get started with a cashless upgrade?

Here’s the step-by-step guide Aussie operators are following:

1. Audit your current machines — are they compatible with cashless readers or do they need adapters?

2. Research providers — look for platforms with strong reviews, local support, and transparent terms.

3. Pilot test in one location or on a few machines — gather customer feedback and monitor results.

4. Train your staff — they’ll be the first line of help for hesitant customers.

5. Market the change well — use posters, social media, and loyalty offers to get customers on board.

A great breakdown of payment system types and features can be found in this external industry guide.

FAQs: What laundromat owners are asking

Do I need to replace my machines to go cashless?Not always. Many systems can retrofit onto existing equipment. But it depends on your machine's age and model.

Can I still accept coins alongside card payments?Yes. Many laundromats offer both during a transition period — or permanently if customer demand exists.

What happens if internet goes down?Some systems offer “offline” modes, where payments are queued and processed when service resumes. Check with your provider.

So, is cashless worth it?

Anyone who’s run a laundromat knows it’s part automation, part community service, part 3am maintenance call.

Switching to cashless won’t solve every headache — but it takes a few big ones off your plate.

More importantly, it’s where the industry is heading. Customers expect flexibility. Tap to pay is now a reflex, not a novelty. And businesses that make life easier for their customers? They tend to come out ahead.

For a growing number of Aussie laundromat owners, adopting a cashless laundromat payment system has been the smart spin cycle they didn’t know they needed.