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INTRODUCTION It is fair to say that 2020 has been an extraordinary year, and it is not over yet. Despite all the adversity that 2020 has thrown at us, each one of you at Jersey Post has pulled together to overcome every obstacle. You have worked extra shifts and different roles to help us pull through. I would also like to extend a thank you to our colleagues in the UK and USA who are part of the wider Jersey Post family; they have also had to work hard in challenging times. I am incredibly proud of and grateful to each and every one of you for the part you have played in helping us get through 2020. Now with two weeks until Christmas we are into the last challenge of 2020. Your continued support and hard work are appreciated and I have no doubts we can tackle this last part of the year with the same success we’ve seen to date. We finish this year a much different business to the one we started. Trends that have taken years accelerated into months and we have seen an irrevocable change to the type of business we are. The good news is that we have been lucky to be in an industry that has, in the most part, thrived during times where others are seeing hardship, lost jobs and a very uncertain future. Our thoughts and Christmas wishes go out to those in our communities who have a more uncertain future. When we eventually get to Christmas, I hope sincerely that you can all have a peaceful, healthy, happy and restful time with your families. And here’s to a healthy and prosperous 2021.
Tim Brown
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OPERATIONS UPDATE This Christmas edition of Delivery is published as we move into what is known throughout the business as Christmas peak. If last year is anything to go by, we can expect total volumes to increase by between 50% and 70% in the 3 weeks leading up to the big day. In order to cope with the expected rush, we have recruited 6 fixed term contract staff to provide additional cover for letter and packet deliveries. We brought in 4 casual staff early to the parcel operation to deliver to estates and provide cover on Hello Fresh days. We added 2 casual staff to provide additional support for the am unloading operation and arranged early overtime crews to extend the am processing window to allow more time to handle greater volumes. We recruited an additional 44 casual staff starting in phases on 9, 16 and 23 November across all areas of the operation. This is 22% more staff than last year. We recruited additional pm drivers on Tuesdays and Saturdays to feed Hello Fresh on route or carry out deliveries. We have sourced 20 additional vehicles. From 30 November the early delivery crew started at 05:30 with late crew starting at 08:30.
Time and a half overtime commenced on 23 November – 1 week earlier than usual. In summary, we have recruited more Christmas casuals and started them earlier than in previous years. Our medium to long term plan is to build a parcelfocussed operations pipeline that is fit for purpose, able to deal with fluctuations and consistently delivers the agreed performance specifications for all products. Over the past 5 weeks, the operation has had to cope with significant disruption to the arrival patterns of the freight vessels. Once again, this has been achieved through the co-operation, flexibility and hard work of the operations staff. I am extremely grateful for everything that has been done throughout 2020 to overcome every obstacle that has come our way.
Everyone at Jersey Post deserves a healthy, happy, peaceful and restful Christmas. I sincerely hope that we can all enjoy a well-earned break. Niall McClure Managing Director, Postal and Logistics
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Stamps: Le Don Hilton (The White House), Corbière Lighthouse, Grouville Church, Mont Orgueil Castle, Liberation Square, L’Ĭle au Guerdain, St Brelade’s Bay and a field of Jersey cows.
PAPER CUT FESTIVE SCENES FEATURE ON JERSEY’S CHRISTMAS STAMPS Eight festive Jersey scenes feature on a set of self-adhesive Christmas stamps issued by Jersey Post on 23 November 2020. Designed by creative agency So Design, the scenes have been created from layers of paper cuttings. “Christmas is a time for fun and family, joy and celebration, but it is also a time for peace and reflection, a time to look back on the year gone by and to think about our hopes for the year to come,” comments Rachel MacKenzie, Jersey Post’s Philatelic Marketing Manager. “Jersey’s beautiful landscapes, with their dramatic coastlines, countryside vistas, and iconic landmarks are the perfect place to escape the festive hustle and bustle and enjoy some quiet contemplation. Enchanting at any time of year, in the lead up to Christmas with a glittering frost and soft wintery light, they are transformed into magical festive scenes.” The paper cut scenes and landmarks which feature on the stamps are: Le Don Hilton (The White House), Corbière Lighthouse, Grouville Church, Mont Orgueil Castle, Liberation Square, L’Ĭle au Guerdain, St Brelade’s Bay and a field of Jersey cows. Traditional festive icons including a reindeer and a robin, also made from paper cut-outs, can be seen in the foreground. The cuttings have been backlit and photographed in a palette of wintery hues.
As in previous years, Jersey Post has included special stamp tariffs in its Christmas stamp set to allow the people of Jersey to send their Christmas cards for less during the beginning of the festive period. A set of die-cut Christmas cards featuring the scenes from the stamps are also available. So Design is a creative agency based in Bristol. The team previously designed Jersey Post’s 2018 Frankenstein stamp issue, which featured a lenticular miniature sheet. Jersey Post’s Festive Scenes stamps are available to buy now from all branches of Jersey Post. Christmas cards and philatelic stamp products, such as first day covers and presentation packs, are available from the Jersey post offices at Broad Street, St Helier and Rue Des Pres, St Saviour and can be ordered now at www.jerseystamps.com Alternatively, you can email the Jersey Philatelic Bureau at stamps@jerseypost.com or telephone us on: +44(0) 1534 616717.
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RECOMMENDED
LAST POSTING DATES LETTERS, CARDS & DOCUMENTS From Jersey to these destinations:
Jersey....................................... Wednesday 23 Dec
Post Boxes only/Parish post offices only
(By 8am/by 4pm)
Jersey ...................................... Thursday 24 Dec
Broad Street and Rue des Pres only
(By 6am)
UK, IOM and other CI................. Thursday 17 Dec UK, IOM and other CI................. Monday 21 Dec Tracked & Signed**
Europe..................................... Thursday 3 Dec* Rest of World............................. Thursday 3 Dec*
PARCELS, GIFTS & MERCHANDISE From Jersey to these destinations:
Jersey....................................... Tuesday 22 Dec UK, IOM and other CI................. Wednesday 16 Dec UK, IOM and other CI................. Thursday 17 Dec
Tracked & Signed** up to 10kg with prepaid VAT
UK, IOM and other CI................. Wednesday 16 Dec Tracked & Signed** up to 10kg without prepaid VAT
Europe..................................... Thursday 3 Dec* Rest of World............................. Friday 27 Nov*
*Dates can vary according to country. Please visit www.jerseypost.com/christmas for country specific details. **Due to COVID19, we advise customers to send items using our Tracked and Signed service as this will stand the best chance of a delivery attempt during this period of extraordinary measures. Please note we are also not guaranteeing next day services and have suspended the payment of compensation for items lost or not delivered during this time.
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CHRISTMAS PAY D AY S WEEKLY PAID STAFF Friday 4 December 2020
Friday 1 January 2021
Weekly paid staff: Paid as normal. All Casual Staff: Hours performed between 23 November and 29 November
No pay (paid previous week)
Friday 11 December 2020 Weekly paid staff: Paid as normal. All Casual Staff: Hours performed between 30 November and 6 December
Friday 18 December 2020 Weekly Paid Staff: Normal basic pay, plus overtime and allowances performed week ending 13 December. All Casual Staff: Hours performed between 7 and 13 December
Thursday 24 December 2020 Weekly Paid Staff: Normal basic pay, plus overtime and allowances performed week ending 20 December. Plus, one week’s basic pay in lieu of pay date 1 January. All Casual Staff: Hours performed between 14 and 20 December. Please retain your pay slip of 24 December to enable you to complete your tax return for 2020.
Friday 8 January 2021 Weekly Paid Staff: Basic pay plus overtime and allowances performed between 21 December 2020 and 3 January 2021. All Casual Staff: Hours performed between 21 December 2020 and 3 January 2021. All staff are reminded that they must hand their new ITIS rate notice to HR by no later than 18 December. Failure to do so will result in a default rate of 22% applied from 1 January 2021.
MONTHLY PAID STAFF Sunday 6 December 2020 Cut-off date for allowances and overtime. Any overtime dockets must reach Payroll Dept no later than Monday 7 December. Pay Date: Thursday 24 December 2020.
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TOP TIPS FOR AN ECO-FRIENDLY CHRISTMAS So many islanders are trying harder than ever to make more sustainable choices in their everyday life, and every little change makes a difference. But Christmas can throw a spanner in the works for even the hardiest of eco warriors! Christmas is a time laced with tradition, but to create a better future for our planet, it might be time to re-think how we go about some of these traditions. Here are our top tips on having a more eco-friendly Christmas this year:
1. Recycle wrapping paper When it’s time for that trusty black bin bag to come out and collect up all the used wrapping paper on Christmas day, try to recycle as much of it as you can! Just remember that shiny or glittery wrapping papers can’t be recycled (so try to avoid them when you’re buying your gift wrap this year!) If you’ve got any good-sized pieces of undamaged paper, why not save it to reuse next year?
2. Use fabric and string It’s not just paper that can be bad for the environment, but what we use to wrap the paper with. Go one further than recyclable paper and follow the Japanese art of Furoshiki; wrapping gifts in reusable fabric and ridding the need for tape and ribbons too. This growing trend is both beautiful and good for the planet. While bows and ribbons can make for a pretty package, they often aren’t a very sustainable choice. Festive strings for tags can add a beautifully rustic touch while being much more environmentally friendly. Why not add a sprig of holly, pinecones or berries for an extra special touch?
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3. Eco cards
6. Gift sustainably
Choose cards made from recycled or recyclable materials or make your own! Like with wrapping paper, try to avoid things like glitter which mean they can’t be recycled.
Put a little thought into the sustainability of the gifts you buy this year. Are they ethically sourced or made? Are they made of recycled or recyclable materials? Are they longlife and/or multi-use? There are so many amazing retailers out there now that it’s easier than ever to be conscious of the decisions we make when purchasing. Bonus points if you decide to make or bake your own gifts!
4. Eco/DIY crackers Christmas crackers are a beloved tradition around the dinner table on Christmas day, but sadly aren’t a very ‘green’ tradition. Between the plastic packaging and gifts that rarely keep past Christmas day, there’s a lot of unnecessary waste that comes along with these Christmas treats. Why not look for a more eco-friendly version this year that’s sustainably-produced or invest (or DIY!) in some reusable crackers that can be used year after year and filled with more personal and sustainable gifts.
5. Avoid plastic decorations While Christmas decorations certainly aren’t single use, their production still has an impact on the planet. The more we choose to use alternatives to plastic – reducing the demand – the less they will be produced. There are plenty of wooden, paper, fabric and metal alternatives available to buy, or you can make your own. Think pine cones, dried orange garlands, cinnamon sticks, bells, shells and leaves. As an extra bonus, you’ll get a special Christmassy scent from using natural decorations!
7. Recycle your Christmas tree If you like to have a real Christmas tree, register for Jersey Hospice to collect your tree for recycling after the holiday season has ended. Not only will you save yourself the hassle of disposing of it, you’ll be helping fundraise for a wonderful cause (they ask for a minimum donation of £10) and making sure your tree is recycled. It’s a no brainer!
REIMAGINING
THE OFFICE The ongoing coronavirus pandemic is impacting every part of our lives, from the places we can go to the way we spend our time, to the priorities we have and to the way we work. In March this year, as the impact of the pandemic reached the shores of Jersey, we quickly realised the way officebased staff worked at Jersey Post had changed forever, and we as an organisation would need to create a new space that worked better for everyone. In the months that followed, we began an ambitious project to transform our office environment to a more flexible and safer working space where the employee has more choice to meet their particular circumstances, whilst the business still gets what it needs. We believe we have successfully reimagined the role of the office at Jersey Post and created a safer, more productive and enjoyable way of working for employees. Whilst we are still recommending all office-based staff continue to work from home, we thought it was important to share with everyone some photos of our newly refurbished office.
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NEW IT Helpdesk
HELP DESK PORTAL
We are changing and have created a portal to help you better log requests and support issues. Currently, when an email is sent to help@jerseypost.com, it sits in a queue with no priority set. The Help Desk portal will help us to identify and act on urgent issues faster. We have also tailored the portal to request different information, designed to only capture the most relevant information we need to get the job done. There are 5 types of requests you will see on the portal: • Request – If you would like a product, service or hardware • Incident – If something is broken or missing •S ecurity concern – If there has been any kind of security concern, no matter how big or small, or if you think it’s nothing, then please log and let IT decide • Leavers (only to be completed by HR) • Starters (only to be completed by Line Managers) The above icon has been added to your desktop and will take you to the new portal. After raising a request, you can also use this portal to track your issue’s progress. We are really interested in your feedback and what you think of this new service, so please do contact us to provide us with your thoughts. If you want a service that is faster and more accurate, please use the portal. If your issue is urgent, please call us on 777 or 01534 616777. A reminder of our core hours: • 8am – 5pm Monday – Thursday • 8am – 4:30pm Friday If it is an emergency, please call the normal helpdesk number 777 or 01534 616777 to reach our out of hours support.
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HOTDESK Hotdesk Booking
BOOKING SYSTEM
As part of the Office refreshment project, 18 hot desks have been created that can be used by staff who mostly work remotely when they visit Head Office. These desks can be booked via our new Hotdesk Booking system. This booking system is now located on your desktop called ‘Hotdesk Booking’ with the Jersey Post striped logo. When booking a desk, you can select either a morning, afternoon or full day. The system will put a reminder in your calendar. You can cancel or modify the appointment at any time after you have booked. There are three banks of hot desks each of which is labelled, you will see the allocated desk in the invite shown opposite. Through the same system, you can also book an IT appointment for help setting up equipment, help with meeting rooms or teams training.
The new standard in Address Assurance. Vaiie’s Product Development Executive, Reka Wilson, tells us about their new Address Assurance product... Software-as-a-service (Saas) is something many of us have heard of or have knowledge of, but Identity-as-a-service (iDaaS) is something far more unfamiliar. It is the next generation of solutions that are driving time and cost efficiencies as well as client service enhancements in the financial services market. RÊka Wilson, Product Executive at Vaiie talks us through the benefits. Developing and implementing a seamless and cost-effective automated client onboarding process is critical to business success. The ongoing monitoring of these clients is also crucial to ensure that financial services businesses stay firmly on the right side of everchanging regulation. An integral part of this process is address assurance. By adopting an iDaaS solution, this element of the onboarding and ongoing monitoring processes can be digitised, creating efficiencies, cost savings and ensuring the results of these checks have a high accuracy. For the client, it provides quick turnaround times and requires minimal effort and consistency, which ensures the highest of service level expectations are met.
Vaiie Address Assurance is a fully integrated, simple global address assurance platform designed to reduce the risks presented by identity theft and address fraud. For more information, visit www.vaiie.com/regtech/address-assurance.
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The challenge
Is digitising this process simple?
Many clients of financial services firms are globally mobile, making them harder to verify as resident at one particular address, while many Middle Eastern and North African clients often use a PO Box instead of a residential address.
As we are seeing more and more onboarding and monitoring processes (at Vaiie we refer to this as the Customer Lifecycle Management) becoming automated or digitised, you would be forgiven for thinking that undertaking these identity checks would be simple. This is not the case with current processes deployed. To achieve the highest levels of accuracy requires a specialist partner that can deliver the highest levels of assurance needed to satisfy robust compliance standards and regulators. Fully owned by Jersey Post, Vaiie has access to channels and tools that can simplify this process, while also ensuring its clients are in control of every touchpoint.
Fraud is also an ongoing challenge. When it comes to address fraud, intentional deception has become a considerable issue for organisations and has contributed to financial losses mounting into trillions worldwide. According to the Insurance Information Institute, there are 3.2 million identity theft and fraud reports worldwide each year, with the annual cost of fraud in the UK estimated to be at ÂŁ190bn, according to the National Crime Agency and $5trillion worldwide, according to Crowe. A key component in many fraud cases relates to false identity documents, which includes proof of address. The current standard of obtaining a copy of a utility bill as a form of proof of identity and proof of address is outdated and presents several challenges. One fundamental problem with relying on utility bills to verify residential addresses is that due to little or no security measures in their issuance, they can be easily forged. Furthermore, technical advancements have made it significantly easier for anyone to leverage questionable online resources to produce a convincing forgery. The usage of utility bills for address assurance presents an additional challenge in an era where processes are increasingly digitised by organisations, producing electronic invoices.
How should the Address Assurance process work?
These types of challenges, in addition to complications that have resulted from the global pandemic (limited travel, leading to some people being resident at one address for a sustained period when they wouldn’t normally be), means that address assurance can be a difficult task to undertake but remains an absolutely necessary one. With regulators across the world increasingly wanting to see annual identity verification checks undertaken, as well as at the onboarding stage, digitising this process is a must.
We believe the address assurance process should be trusted and secure. To this end, we have designed an easy to deploy automated real time address assurance tool that relies on our expertise as a postal authority and leverages our existing experience in communications.
Digitising the process can increase client satisfaction and retention For clients, providing KYC documents to their bank, trust company, advisors or other service providers is an arduous process that has to be undertaken at the point of onboarding and regularly afterwards. If the process is not smooth and straightforward, it can, at worst, lead to new clients walking away and, at best, leave them feeling that the organisation they are dealing with is incompetent. Clients also entrust their service provider with their personal data – a big step for many. They have to trust this service provider entirely, making it essential for firms to have a personal data collection and verification process that builds client trust, not erodes it.
We feel passionately that it is up to the solution provider to take a complicated process and simplify it, creating a seamless user experience. The users must have access to an intuitive and accessible platform that delivers verification in a timely manner, with minimal to no impact on the customer journey, requiring little input from the user and no inconvenience to the client being verified. The dashboard should enable the user to see in real time what clients need to do and what elements of the assurance process they have completed. This approach ensures the organisation knows at any one time exactly what stage each onboarding is at or if annual verification is due or overdue.
Why adopt digital ID Verification and Address Assurance? It is one of the first steps that many businesses take in terms of digitisation and helps to start them off on the digital transformation roadmap. It provides an enhanced user experience, giving users increased accessibility to the information they need, accurate due diligence and provides easy management of residential address assurance. It can also be the catalyst for reducing financial losses presented by address and identity fraud.
What does success look like? The right solution should be easy to use and provide strong multi-factor evidence of principal residential address and deliver enhanced levels of assurance via digital channels.
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In November, Jersey Post acquired Fetch.je, Jersey’s online marketplace. Originally created by 365tickets in the early days of Covid, Jersey Post are excited to transition Fetch into a long-lasting platform to support local businesses, starting with a brand-new website which is currently being built.
To help you get to know Fetch better, here’s part of an editorial we currently have out in Connect magazine… Focused on supporting local businesses, Fetch was designed as a community project to safeguard livelihoods in the early days of the Coronavirus outbreak. It has offered, and continues to provide, isolating customers a one-stop-shop to order everything they need safely and securely. What’s more, it has provided businesses with an instant online presence, so they could continue trading while their physical premises were and, in some cases, still are closed. In short, it has given the non-finance sectors of Jersey’s economy a chance not just to survive but to thrive through the immensely challenging times we have faced this year. The impact of Covid-19 on local communities and the economy has been immediate and profound, with social distancing measures leading to a significant drop in business trade - particularly businesses such as restaurants, grocery stores, cafes, and more that relied on face-to-face interaction with customers. Fetch is providing local businesses with an online eCommerce platform where they can showcase their products to allow their customers to order various goods and services.
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Supporting a variety of businesses
The advantages of using Fetch.je
Throughout lockdown, Fetch focussed on onboarding the essential businesses that support the wellbeing and livelihoods of Jersey residents, such as food suppliers, restaurants, farmers, fishermen, and much-needed household goods & pharmacies. Now that Fetch is part of the Jersey Post Group, we are delighted to say the platform is here to stay, and we are ready to focus on so much more. We are also enabling individual fishermen and farm shops to sell their unique, local produce through our site. It means customers can buy a lobster, lettuce, and a latte in one place.
While many things have returned to normal since the first lockdown, habits that were born of necessity can be hard to buck, even once the need has gone. As we enter a new period of increased restrictions, the role Fetch has to play in supporting local businesses has never been more critical.
Technology Fetch does not just list brands. Customers can order and pay with confidence – from several different merchants in the same online ‘basket’ – and pay with a debit or credit card. Businesses who want to get involved do not need an existing website. Fetch will create a store for them and upload their goods, services, and prices. However, businesses that already have a website can add a ‘Shop with Fetch’ button to take customers straight to a bespoke online store.
Studies on consumer habits show that the online shopping trend has not returned to normal levels even since stores have reopened and people can shop locally again. The truth of the matter is that once you grow accustomed to the convenience of something, it can be a hard habit to break. Fetch is a marriage of two advantages: the morality of shopping local with the convenience of shopping online; in short, it’s a win-win situation. We aim to keep local businesses in business. With the Christmas season well underway, online sales levels are set to rise even higher, with unprecedented volumes already being delivered to Jersey. Fetch gives local retailers the platform on which to compete in the online shopping market. By providing this online platform, Fetch gives local retailers, especially small businesses, a much greater reach than they may achieve on their own. Fetch is an encyclopaedia of incredible choice presenting the rich, diverse, and astonishing breadth of talent within our local business community. We offer a safe, secure, and easy-to-use website exclusively for the benefit of Islanders.
Support local. Visit Fetch.je today. Email info@fetch.je
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BREXIT, EAD AND THE NEW POSTAL WORLD… The last few weeks of 2020 are set to see some of the most unprecedented changes for some considerable time. The Covid cloud continues to descend on countries worldwide, the Trump-Biden fallout rumbles on across the Atlantic and then, closer to home, there’s unrest amongst our own politicians, with top civil servant Charlie Parker recently resigning as Government Chief Executive, and then of course there is Brexit. After 11 months of planned transition, the UK is days away from being the first and only country to formally leave the European Union after 47 years of membership.
The postal world – a simple beast? To our customers, the postal world seems simple – letter boxes, pretty stamps and a regular postie who delivers their letters and parcels with a smile. However, as the postal world shifts to a global parcel delivery network, it becomes more complex; impacted by planned legislative and regulatory changes, global directives, policies and protocols, but also by the often-unpredictable day-to-day issues such as technology failure, poor weather and the small matter of global pandemics, and then of course there’s still Brexit to consider.
Brexit – what do we know? Businesses and consumers across the UK are gearing up to implement the required changes in time for the 31 December deadline. In Jersey, due to the impact of Covid-19 on local businesses, the Government of Jersey pragmatically took the decision to introduce the new border controls in three stages, starting on 1 January 2021 and ending on 1 July 2021. So, what exactly will happen after 31 December? From 1 January, new controls will be in place on the movement of goods between Jersey and the EU. Outbound goods will require an export declaration and more detailed information on the accompanying customs declaration and all inbound goods will need to be cleared into Jersey on the Gov.je Customs clearance CAESAR system. Without a trade deal, we are yet to find out what tariffs and duties will apply to imports and exports, however these charges will need to be considered and paid before goods are released by Customs. To assist customers with the inbound import process, we’ll be offering a clearance process, using the expertise of HICS, our UK based customs broker. As well as the implications of Brexit on the import and export processes, there are other important changes on the horizon of the international trading landscape that will also need to be considered.
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Changes beyond Brexit
Preparation and communication are key
Tighter global aviation security and increased fiscal requirements around the transportation of goods and merchandise will require postal and logistics operators such as Jersey Post to implement changes to internal systems and processes that cover the way in which goods are declared and despatched. These changes will be implemented whether there is a Brexit trade deal or not and will be some of the most significant changes to the global postal industry in decades.
When the recent change was made to the de minimus GST amount, we saw how underprepared our customers were for the implications of this adjustment, causing processing delays and backlogs. We are therefore keen to ensure that both our staff and our customers are aware and ready for the forthcoming changes and we have a series of targeted communications to help explain and support our customers through the accompanying transition process.
EAD – what is it and why? Security is high on the agenda for governments globally and new legislation from the Universal Postal Union (UPU) has made it a requirement to enforce EAD worldwide from 1 January 2021. Electronic Advance Data (EAD) refers to the capture and sharing of customs information on parcels. From now on, the data captured on CN22 and CN23 customs declaration forms, needs to be shared, in advance, between the originating postal networks and the destination countries. With new technology, scanning equipment and integrated systems, there will be a complete shift to process the electronic declaration of goods through the postal system, starting at our post office counters and flowing through into the operations department. Every parcel item sent out of Jersey, including logistics items, will need to be labelled correctly, barcoded and subject to scanning and new processing procedures.
With so much going on in the world, especially at this time of year, it’s understandable that sometimes the more mundane matters slip off the never ending ‘to do’ list, particularly for small businesses. So for those traders who have perhaps not yet fully considered the impact of Brexit and EAD on existing business processes, our sales team is liaising with them directly to help them prepare.
Gearing up for Christmas and the new postal world beyond With the ever-present threat of Covid-19 and whirlwind of the Christmas festivities, if, of course, the former doesn’t cancel out the latter, there is a lot to prepare. However, while we gear up operationally for what could potentially be the largest Christmas peak period on record, we are also busy working hard behind the scenes to prepare for the new postal world that 2021 is set to bring.
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Maritime Myths and Legends to feature on Jersey stamps
Six sea-themed myths and legends will feature on a set of stamps to be issued by Jersey Post on 3 November 2020. The second in Jersey Post’s Myths and Legends series, the stamps have once again been illustrated by local artist, Nick Parlett and depict: The Bull Among the Rocks, Legend of the Plank, Jeffrey’s Leap, Spanish Ship on the Rocks, Lavoir des Dames and The Martyrdom of St Helier. “Jersey has a rich and fascinating history of folklore and superstition and, as an Island, its culture, identity and history have all been shaped by the sea,” explains James Dann, Jersey Post’s Philatelic Brand Manager. “It is no surprise, therefore, that many of the Jersey’s myths and legends take place on the Island’s coastline.”
Nick Parlett is a Jersey painter and illustrator. Taking inspiration from the natural world, Nick works using a variety of materials and methods. He has been illustrating stamps for Jersey Post since 1995, depicting subjects ranging from birdlife and conservation to oyster fishing and sea shells. Jersey Post’s Myths and Legends II - Tales from the Sea stamps are available to buy from all branches of Jersey Post. Philatelic stamp products such as souvenir sheetlets, first day covers and presentation packs are available from the Jersey post offices at Broad Street, St Helier and Rue Des Pres, St Saviour and can be ordered now at www.jerseystamps.com. Alternatively, you can email the Jersey Philatelic Bureau at stamps@jerseypost.com or telephone us on: +44(0) 1534 616717.
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SOCIAL MEDIA
COMMENTS eat! You are all doing gr all in b Doing your jo ! we at he rs
Stay safe post staff x you do a wonderful job x so thank you. Take care of yourselves and families
You give us a great service hope all your take care and stay safe
g You guys are doin b jo g in az am an an d we are all ul . in cr edibly grat ef
Po s t u Je r sey la n d . T ha n k yo e Is d o fo r t h e d . u o y ll a r t fo appr e c ia Gr e atly ne o y r e v e e S t a y s af
Keep up the good work. You are all very much appreciated.
You h a & w i t v e a l l wo r k h so m ed so u h T h a n c h c h e e r f u a rd k yo u l ne ss! so m fo r a l l y o u uc h do .
Tha nk you Jer sey Pos t. h You have been fantastic thr oug etc ak all this COVID outbre safe keeping our mail and par cel s e. and delive red on tim Ou r Jer sey Post staff are a cre dit to our isla nd. ..
Tha n k s s o m uc h for all you r h a rd w o r k p o wo r k e r s . We alw s t al re c eiv e ay s ou r pa r ce so app r e c iativ e ls & are t o yo u a ll . St ay s a fe
A special thank you from one of our retired employees, Dave Sewell:
Thanks also to all the operational staff who have been magnificent throughout the pandemic, putting themselves at risk to ensure the ‘mail must get through’. Especially so now because cards, letters, and parcels will be more important than ever for those of us who will be unable to see family at Christmas. Thank you everyone, take care, stay safe, and wash your paws ! Best wishes, and a very Happy Christmas !
SECUREDROP CAMPAIGN With volumes on the rise in the run up to Christmas, we can no longer accept these cards as valid authorisation to leave parcels at our customers’ properties. To provide better security for both senders and receivers, we recently mailed a campaign out to all households without a SecureDrop, encouraging them to sign up to our free SecureDrop service. The campaign was a huge success and has seen an influx of over 600 SecureDrop applications. Please take care to look out for new SecureDrops when sorting your rounds.
ISSUE NINE 12/20
SPOTLIGHT BRUCE CARNEGIE One of our Postal Operatives, Bruce Carenegie, recently completed an OU Access Course which he took using the Keen to Develop fund. Not only did he complete the course, but he did so with a final mark of 95%, earning himself a Distinction. We caught up with Bruce to talk a bit more about his experience returning to education. The course is an Open University Access module in Science, Maths and Technology. It is designed as an entry level course to give students an introduction and overview of distance and online learning. It contained a structured and diverse syllabus ranging from ecology to building design with a strong focus on maths and science. The course is split into three sections with a number of assessments and projects that took nine months to complete. The inspiration to do this course came from a number of different sources. Back in January 2020, like everyone, I had New Year resolutions in the back of my mind. I was watching a documentary about global population and the role of education for girls in developing nations to help break the cycle of poverty and high birth rates. The documentary interviewed girls in Africa who were desperate for an education and how much this can fundamentally change their lives for the better. It struck me how easy it is for us to gain access to information and learning. I also saw how hard my daughter worked for her GCSE exams and have been so impressed with her diligence towards school work. I felt that undertaking study would be a really positive life affirming process. I was chatting this through with a work friend who suggested looking at the Open University, and, after talking to Jan McCarthy, I decided on the Access course. I chose Science, Technology and Maths specifically because I knew these were my weak subjects and if I was to do a course I wanted something that would really push and challenge me. I was determined to do well in this course, and pleased to say that I have. It has produced real benefits. I’m no longer afraid of maths and feel more confident in dealing with numbers. I have been looking at some of the
free Open University courses as well and am currently wrestling with simultaneous equations in another small maths module. I found the journey back into study to be hugely therapeutic, almost like escaping into my own cerebral man cave away from the usual stresses and strains of life. With New Year around the corner, I would recommend anyone thinking about re-entering education to just go for it. You never stop learning and keeping the grey cells going with some studies is really beneficial. Jan has been really helpful and supportive. The fund is there to be used so go and have a chat with HR and get stuck in! Congratulations, Bruce, we’re very proud of your achievement. A “late developer” himself, retiring CEO Kevin Keen waived £25,000 of a terminal bonus so that Jersey Post can support employees who wish to pursue formal training and development not directly relevant to their current role (and therefore not available from department budgets) but could support their future career and the growth of the company. For example, a Postie wishing to achieve a career change into say IT or perhaps a member of staff wanting to learn a new language which could assist our future international development.
To apply
If you would like to apply for the fund, you need to research the course you want to do, and obtain all the details, i.e. costs, time frame, qualification etc. Then just pop into HR to discuss your chosen course and collect the course sponsorship forms. You need to have been an employee of Jersey Post for at least two years.
ISSUE NINE 12/20
New Starters We’d like to give a warm welcome to our recent new starters: Brooklyn O’Neill
Robyn Stuart
Customer Care Executive
Postal Operative
Juma Salmin
Jason Gomes
Postal Operative
Sales Support Administrator
Kieran Thorpe
Billy Malzard
Postal Operative
Retail Operations Assistant
Mihai Chiciudean
Andre Turmel
Postal Operative
Postal Operative
Jody Tucker
Alexander Black
Retail Operations Assistant
Postal Operative
Long Servers for October Congratulations to our resident ‘Long Servers’ for the following recent work anniversaries.
Thanks for your many years of hard work.
YEARS
5
YEARS
10
25 YEARS
25 YEARS
Jamie Pestana
Jake Radcliffe
Martin Farrell
Neal Mackinnon
Head of Commercial Strategy and Change
Customer Care Executive
Team Leader (Commercial Street)
Outward Processing Supervisor
Rewards & Recognition Congratulations and thank you to all our recent R&R winners: Phillip Ngema
Brooklyn O’Neill
Phil was nominated by a customer for the Pride of Jersey Awards Customer Service Employee of the year, for going above and beyond. There is not a time when he does not have a smile on his face, and he will always take the time to say hello. He supported the customer who’s husband passed away last year. He was very kind. When I lost my husband, he said, would you mind if i gave you a hug to make you feel a bit more happy that someone cares. It was lovely, as nobody had given me a hug. He goes the extra mile in his postman role, he helped with a baby bird that was struggling in their garden. Phil caught and rescued the baby bird, which was successfully released a few days later by the JSPCA. He is good with all characters in the community and he has adapted well to the increased demand with online orders during the start of the pandemic. He is an invaluble employee to Jersey Post.
Here is what one of our customers had to say about Brooklyn: I recently had to relocate my mail. Unfortunately the house I was due to purchase fell through. I contacted your customer service via email to put the relocation on hold and later emailed again to give my new address. Now to get to the important part. This was all very happily sorted out by Brooklyn. I must say her customer service is first class and she always returned any questions I had promptly. It is so refreshing to have someone so willing and very able to assist customers during stressful time. Please send her my thanks. Kindest regards Jane Nicolle.
Declan Kennedy Declan found my spiders, this was really urgent to me as they could have died.
Marcin Bogusz I have worked for several managers over the years, and I have worked as a manager myself so I am quick to spot a good manager. Marcin in one of the best I have encountered. Approachable, firm but fair, personable, helpful and hardworking. He is an absolute credit to the company and sets a great example that others should follow.
Remember, you can now nominate a member of staff for a Reward & Recognition on the new Rednet!
QUIZ For a chance to win a £20 Fetch voucher, please send your answers to India Cook in Marketing or email newsletter@jerseypost.com 1. In what year did Raymond Briggs’ classic The Snowman first appear on TV in the UK? 2. How many gifts in were given in ‘The Twelve Days of Christmas’ Christmas carol? 3. The first dedicated Doctor Who Christmas special was broadcast in 2005, featuring which actor as the Doctor? 4. Astronauts broadcast which Christmas song from space in 1965? 5. In which children’s classic is it ‘always winter but never Christmas’?
Good Luck!
Last month’s answers: 1. October 9th 2. 1969 3. 1874
4. Celebrating Jersey 5. 1869
Congratulations to last month’s winner, Sue Manning! Your prize will be emailed to you. Do you have any ideas, achievements or suggestions you’d like to tell us about? Let us know by emailing newsletter@jerseypost.com!