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OPERATIONS It’s been a busy summer! Firstly, I am pleased to see almost all of our operations staff who were shielding have safely returned to work. It is good to have you all back.
Given the way our letter mail and parcel volumes have changed I think we can safely say that we are now a parcels business that happens to deliver letters as well. As at the end of August we generated 3.5 times as much revenue from moving parcels on to, around and off Jersey as we did moving letters. It is also interesting to note that we exported 50% more parcels from Jersey as we imported into the Island. New initiatives that have commenced, or that we are working on, include next day deliveries for online clothing retailer ASOS. If a customer in Jersey orders online, ASOS will fly the order to Jersey the following day and Jersey Post will deliver it. This service started modestly but has increased gradually over the past 2 weeks. An ASOS 48 hour service is due to commence any day now, and these orders will come by boat. We also started a trial online grocery delivery service for the Co-op. This is the first of its kind in Jersey and has already caught the attention of other supermarkets and grocery suppliers. We hope that a number of them will follow suit in the coming weeks.
In September, we delivered the Spend Local prepaid cards containing the government £100 voucher. In the initial phase, we delivered 104,194 cards with smaller ‘sweep up’ phases following on from that. It’s good to see the shops and restaurants busy with Islanders spending their £100. What did you spend yours on?! Many of you will know that we have been in discussion with Jersey Evening Post about taking over responsibility for delivering newspapers and magazines. This function is currently carried out in-house by JEP staff. The plan is that between 6 and 8 of them will join the ranks at Jersey Post, along with their red delivery vans. The newspapers and magazines will be sorted in our Logistics building at La Rue Sinnat and go on delivery from there. Initially, this will be just the retail shop supplies and a small number of household deliveries. The plan in the future is that Jersey Post will undertake all retail and household deliveries. This means that Jersey Post will become a 7 day a week operation as the contract will include delivering the Sunday papers. It also means that we will have additional resource to cope with our increasing parcel volumes, Hello Fresh etc.
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UPDATE
Those of us who have been at Rue des Pres over the past two weeks will have noticed a lot of banging and crashing coming from the roof. This is being caused by the roofing contractors who are carrying out major repairs to extend the life of the roof and fix various leaks. If you take a look in the sorting office, you will be amazed at how much more natural light there is from the newly replaced roof lights. We also installed 3 new electric fire doors on the west elevation making access to and from the vehicle compound easier and safer. Those of us who are in the office will have noticed the replacement ceiling tiles gradually extending throughout. This is the first phase of the plan to convert the offices to more readily accommodate the way we are now working with some of us in the office all or most of the time and some of us working remotely.
So, as a busy summer leads into what I am sure will be an equally busy autumn and winter, I would like to thank everyone for all of their continued hard work. It is very much appreciated. Niall McClure Managing Director, Postal and Logistics
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WORLD POSTCARD DAY Thursday 1st October was the first ever World Postcard Day. The day was launched by Postcrossing, following the success of last year’s 150th anniversary celebration of the first postcard in 1869. Luca Barbu Runner up, category: 7 - 11 Sam Le Quelenec Pymm Winner, category: Under 7
To celebrate, Jersey Post launched a ‘Celebrating Jersey’ themed design a postcard competition. “We’re excited to celebrate the first World Postcard Day by enlisting the creative flair and imagination of Islanders. We saw through our Connecting Jersey postcard campaign earlier in the year that postcards can still be a powerful way to stay connected at a time when seeing our loved ones can be challenging. With many of us staycationing this year, provoking a newfound appreciation for our beautiful Island, we’re excited to see how Islanders will choose to celebrate Jersey in their designs.” David McGrath, Group Marketing Director The competition had three age categories for islanders to enter: Under 7, 7–11 and 12+.
Amy Kempster Winner, category: 12+
We received nearly 300 entries and were absolutely overwhelmed at the beautiful quality of the designs.
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Beth Martin Runner up, category: 12+
Zofia Winner, category: 7 - 11
Isabella Kitchen Runner up, category: Under 7
While the competition was aimed at children, we did receive some lovely entries from the elderly population of Jersey with several nursing homes submitting designs from their residents. 79-year-old local artist John Syvret received an Honourable Mention for his stunning design, which was too beautiful not to be acknowledged. The winners and runners up of each category were invited to a prize-giving ceremony at Broad Street post office, where they each received a goodie-bag printed with their own postcard design and filled with art supplies, plus a pack of their own postcards.
The three winning designs are now available for sale at Broad Street post office for ÂŁ1, with profits all going to our chosen charity, Holidays for Heroes Jersey.
John Syvret Honourable mention, category: 12+
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CMO
UPDATE OPERATIONAL PROJECTS
CUSTOMER SERVICE REVIEW
To support and drive delivery of 2020 and 2021 projects, Rob Widdowson started in September (Senior Project Manager) and based on his extensive industry experience at Royal Mail, Oman Post and ParcelForce he will lead and support operations in delivering a number of projects including SIAM, RFID, Operational Data Capture (including looking at the sorting office workflow), Process for adding new customers and standardising the information which supports the day to day processing within the office.
This project commenced early August with Gill Finney (ex Hermes) coming on board as a consultant to lead the review and implementation of recommendations. Gill has already developed a management information pack covering key metrics including service levels and productivity and has rolled out a bespoke “call and chat� handling training course to the team. Gill will be working on standardising and improving processes through step by step guides, sharing successful resolutions, tracking of issues and a review of CRM functionality and enhancements working closely and supporting Emma and the team. A Customer Care review of the Ship2me website has been completed, highlighting avoidable contacts. The website functionality and messages driving these contacts have been passed on to Marketing for review, and any quick wins possible will be implemented this side of Christmas, adding larger changes to future projects.
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CLIENT LIFECYCLE MANAGEMENT (CLM) SOFTWARE DEVELOPMENT The CLM project for Vaiie is nearing the test phase. The current focus is on delivery of a minimum viable product for demonstration to Jersey Financial Services clients in November. The first release of software will have modules for customer onboarding and address assurance including end-to-end workflow, process automation and a user-friendly interface. The solution is based on a range of best-of-breed underlying technology components and helps clients to meet Anti-Money Laundering regulations. Detailed requirements are being refined and test plans are being created which will use a test robot and a new cloud-based testing environment. Alongside the software delivery, Marketing have created a launch plan and Commercial are assisting with legal and contractual arrangements.
RIPOSTE UPGRADE (RETAIL NETWORK SYSTEM) The aim of this project is to migrate from Riposte version 10 to 13 to provide additional functionality through a new retail module and support. Escher engaged and commenced development with testing in progress to upgrade to PCs and peripherals from Windows 7 to 10. Completion targeted for mid to end October subject to successful testing.
PHILATELIC WEBSITE REPLACEMENT This project is progressing well, with testing to commence at the end of October, including integration testing with Benham (fulfilment partner) with the launch planned for the beginning of November. The website replacement provides functionality that the current website does not allow. We have made it easier to order stamps and collectables, create accounts and set up subscriptions to items, all whilst creating an attractive platform to view it on. We have also created a space where Marketing can actively promote the full range of stamp editions to attract existing and new customers to the site. We have been working closely with our website designers and Philatelic fulfilment partner Benham’s to align the new website with the current Jersey Post brand and introduce a more creative space to showcase the hard work our Philatelic department does.
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OCTOBER 9TH On September 15, 1874, Heinrich von Stephan, a senior postal official in the North German Confederation (an area that now forms parts of Germany, Poland and Russia), opened a conference in Berne, Switzerland, with delegates from 22 countries. On October 9, 1874, the delegates signed the Treaty of Berne and established the General Postal Union. The number of countries that were members of the General Postal Union grew rapidly and the union’s name was changed to the Universal Postal Union in 1878. In 1948, the Universal Postal Union became a specialized agency of the United Nations. The 16th Universal Postal Union Congress was held in Tokyo, Japan, from October 1 to November 16, 1969. During this conference the delegates voted to declare October 9 each year as World Post Day to mark the importance of universal mail and the UPU’s contributions to society and the global economy.
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October 9 was first declared World Post Day at the 16th Universal Postal Union Congress in Tokyo, Japan in 1969. The proposal was submitted by Shri Anand Mohan Narula, a member of the Indian delegation. Since then, World Post Day has been celebrated all over the world to highlight the importance of the postal services. Origins of what we now know as the postal service date to Ancient Egypt circa 2500 BC, while the oldest official postal service is found in 550 BC Iran. Various civilizations utilized a courier service to pass letters, messages, news, and parcels across empires spanning thousands of miles, inspiring the modern idea of the mailman. The US’s postal service dates back to Benjamin Franklin as the first postmaster general in 1775.
We would like to take this opportunity to thank all our staff for all the hard work you do to keep our local postal service running.
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In case you missed it… Our Managing Director of Vaiie, Lee Bosio, recently caught up with Connect magazine to talk about RegTech.
RegTech – What is it? Why now? The world is changing. And changing fast. No sooner has the business world got their heads around ‘Digital’ and ‘Automation’, then comes ‘FinTech’, ‘RegTech’, ‘SupTech’, and before people have drawn breath from reciting the ever-growing list of new tech acronyms - things have already moved on. So, what are the clear considerations for new technology, specifically RegTech, that businesses should be thinking about now that will bring added benefits and efficiencies to their business? After all, that is the common thread that has led to the emergence of these technologies in the first place.
Lee Bosio Managing Director of Vaiie
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Technology – the elephant in the room
Key considerations for RegTech
There was a time when technology was deemed oppressive and limited. It was considered expensive, top-down and would break. Now is the time to change that narrative, and with good reason. Technology, and those who build and use it, has changed significantly, leading to solutions that are increasingly empowering, people centred, affordable, scalable and above all, effective.
As with any piece of new technology, the process of discovering, researching, choosing and implementing a solution like RegTech is no task for the faint hearted. Even though it is widely known across the industry that the benefits far outweigh the costs, it wouldn’t hurt to have a guiding hand. The most effective RegTech solution will provide a clear roadmap for implementation and set out how a business can achieve successful client onboarding and monitoring, keeping it on the right side of regulation and meeting the risk appetite of the business. A KPMG report on RegTech 3.0 (2018) noted three categories in which financial services businesses can be broadly considered as falling into when it comes to investing in RegTech:
Without using the dreaded ‘C’ word, the events of 2020 have undoubtedly tested the resilience and strategic approach of firms like never before amidst a backdrop of continuing regulatory change, increasing personal accountability and pressure to meet tight timelines alongside growing demand from regulators and customers. With such an outlook, firms have been forced to ramp up their resources devoted to assisting compliance teams with regulatory reporting or find software or servicebased solutions to solve this growing demand; and quick.
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Defensive
Progressive
In warfare, you can’t win on the defensive. You can buy time or protect vital ground. But to win, you have to go on the offensive. It’s the same in RegTech, where seizing and maintaining the initiative is critical to succeed.
We think of progressive businesses as those which do things in opposition to the more traditional ways of doing business and being disruptive in one way or another. RegTech is just that - disruptive. It goes against the grain of how businesses have run their compliance model for as long as we can remember. In order to reap the benefits that RegTech has to offer, businesses have to take the leap of faith and become a disruptor by embracing digitisation and innovation to change how their compliance function looks and functions. To quote, “A journey of a thousand miles begins with a simple step.”
Consider RegTech as a weapon towards fighting off the negative consequences of not managing regulatory risk effectively and making sure your defences are robust to withstand the constant and evolving challenge of regulation. Given its advanced and automated screening capabilities of regulatory frameworks globally, RegTech can minimise the potential for regulatory actions and fines against companies which are levied for insufficient or ineffective compliance and reporting failures. Consider it the bridge between reactive supervision of financial activities and proactive and preventative real-time monitoring. RegTech can also ensure operational efficiencies from the automation of manual processes, some of which are lengthy in process and time - therefore freeing the compliance team up to do more enhanced due diligence. RegTech isn’t a replacement tool for a robust compliance function, nor is it developed in separation of the regulators. When delivered properly, it is an exercise of close collaboration alongside regulators to establish new compliance foundations and providing easier ways for companies to keep up with rapidly changing legislation and ongoing client monitoring requirements.
RegTech isn’t just a fad that businesses adopt to tick a box or to make them or their investors feel as if they are moving forward towards a more progressive future - it solves real problems. Customer expectations for the highest levels of service continue to rise, and quality of service delivered to a customer has the ability to make or break a business. Customers demand quick turnarounds, consistency and minimal effort. People will gravitate to points of least resistance – wherever their needs for speed, convenience, and security are met. It is therefore imperative that businesses today provide the best possible user experience for customer onboarding for example, or risk the very real threat of customer abandonment. RegTech enables businesses to considerably reduce the amount of times they have to request client information during the onboarding process and allows for a consistent and seamless approach to gathering complete information. This leads to higher quality verification and considerable administrative time being saved, ultimately providing additional resources to compliance and onboarding teams.
Experts in digital transformation
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Reinvention
Conclusion
It’s hard to believe that something like RegTech could reinvent your entire business and allow you to take advantage of new regions or new sectors seamlessly. But it could. As KPMG also noted in their report, by direct improvements and freeing resources RegTech has the potential to drive new products and services. By having RegTech in place, companies will have innovation and commercial culture embedded, enabling greater confidence, technical support and resource to guide human decisions and bravely enter new markets or jurisdictions; thrusting a company into a new way of working and changing the pace and security of the entire organisation.
There is no denying that RegTech can seem overwhelming. But the choice of whether to adopt it may not be yours to take for much longer. The sweet spot for businesses will be those who partner with genuine specialists in their field who understand the regulatory framework and strategic outlook for where technology, and the organisation, is heading in the longer term and support you hand in hand from adoption, to development and beyond. RegTech is not stagnant and has the ability to grow with your business and positively transform it, you just have to take the first step.
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JERSEY MOTORCYCLE
CENTENARY CELEBRATED The 100th anniversary of the Jersey Motorcycle & Light Car Club (JMC & LCC) was celebrated with a set of eight stamps, a miniature sheet and a prestige booklet issued by Jersey Post on 8 September. The stamps, designed by Studio Up, feature photographs by local photographer Ryan O’ Shea and show events organised by the club. Motorcycle enthusiast H.W. Rawnsley-Gurd formed the Jersey Motorcycle Club, after moving to Jersey in 1919. The club’s first event was a motorcycle reliability trial on Easter Monday 1920, which proved to be a huge success and by the time of the club’s first general meeting, the membership had grown tenfold.
Miniature Sheet
On 8 May 1947, the JMC & LCC held the first Jersey International Road Race, which took place on the streets of Jersey, with thousands of spectators lining the pavements. Due to its heavy financial burden on the club, the race was only held four more times before being discontinued. However, during those years the race saw some of the finest racers of their generation, including Reg Parnell, who won in a Maserati, Prince Bira, Raymond Mays and F.R. Gerard. Today, the JMC & LCC runs around 60 events each year and has approximately 550 members.
Souvenir Sheetlet
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& LIGHT CAR CLUB WITH JERSEY STAMPS
“ The Jersey Motorcycle & Light Car Club runs a programme of exciting events each year but it also has a really fascinating history,” comments James Dann, Jersey Post’s Philatelic Brand Manager. “The photographs chosen for the eight stamps are contemporary, colourful and dynamic, whilst the miniature sheet features a wonderful black and white archive photograph taken at Jersey’s first International Road Race in 1947. It shows driver, R. Dixon, rounding the corner at Bel Royal on Jersey’s south coast.” Oliver Holmes, Jersey Motorcycle & Light Car Club President, says of the stamps: “ The Jersey Motorcycle & Light Car Club is grateful to Jersey Post for honouring our 100th anniversary with this stamp issue. Although 2020 hasn’t been the celebration that we were hoping for, it is great to see the photos of our members and all the disciplines they compete in shown on the stamps. We’re all very much looking forward to getting back to racing in 2021 and the release of these stamps will be great for the promotion of motorsport in Jersey.” In addition to the eight commemorative stamps, a prestige stamp booklet featuring additional photography and information has been produced to mark the club’s milestone anniversary.
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JERSEY POST STAMPS CELEBRATE THE 1980s 1980s popular culture is the subject of a set of six stamps and a miniature sheet to be issued by Jersey Post on 6 October 2020.
Miniature Sheet
Souvenir Sheetlet
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The fourth instalment in a five part series looking back at popular culture through the decades, this new stamp issue follows on from the 50s, 60s and 70s, to explore different aspects of 1980s culture; namely language, music, fashion, events, food and drink, and leisure pursuits. Once again, the concepts and designs have been created by Hat-Trick Design (London) Ltd, working with specially commissioned illustrators. A bold, bright, energetic decade, the 1980s brought with it a colour clash of fun fluorescents and pretty pastels. Often remembered as a decade of materialism and consumerism, the 1980s was a time for flamboyant fashions. Big shoulder pads, chunky jewellery and neon leg warmers became wardrobe staples, whilst a big perm, was the ‘must have’ hairstyle. In Jersey, the 1980s are seen as the final decade of the Island’s post-war tourism boom, as air-fares to destinations abroad became less expensive. Jersey’s finance sector continued to grow and the workforce migrated from farm work and tourism towards jobs within the finance industry. The miniature sheet accompanying the stamps has been created by illustrator and designer, Yoko Honda, who also illustrated the boombox for the £1.18 leisure stamp. It features a playful reimagining of Jersey’s main shopping street in the 1980s reflecting the vibrancy, fashions and colours synonymous with the decade. A souvenir sheet, containing all six stamps has also been produced with the addition of a timeline, showing significant events of the 1980s including the marriage of Prince Charles to Lady Diana Spencer, the release of Michael Jackson’s ‘Thriller’ album and the invention of the world wide web. Jersey stamps are available to buy from branches of Jersey Post. Philatelic stamp products such as miniature sheets, souvenir sheetlets, first day covers and presentation packs are available from the Jersey post offices at Broad Street, St Helier and Rue Des Pres, St Saviour from issue day and can be ordered at www.jerseystamps.com. Alternatively, you can email the Jersey Philatelic Bureau at stamps@jerseypost.com or telephone +44(0) 1534 616717.
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PARTNER SPOTLIGHT Global expansion In 2016, Jersey Post initiated an ambitious new strategy to ensure long-term revenue growth and stability. This saw the company move into new markets to capitalise on the eCommerce boom. This involved a series of strategic acquisitions and investments across the world which form a network of delivery channels to off-island markets offering complete, international trading routes into and out of European and international destinations.
Today, Jersey Post Global Logistics has established trading locations in Asia, Europe, the USA, Latin America, Australia and the UK. In this edition of The Delivery, we take a look at the businesses that are powering our global network.
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FRASER FREIGHT Fraser Freight Ltd is a respected, market-leading global logistics provider based in Portsmouth. With over 25 years’ industry experience, they offer a comprehensive range of services that include warehousing, air, sea and road freight. Whether it’s an air freight shipment to go to New York City, a sea freight shipment from Shanghai or an urgent box to deliver to Paris, their experienced team of staff will be on hand to assist.
HICS Operating out of Heathrow, HICS provide a complete brokerage package for courier, air freight and sea freight arrivals for customers worldwide. Their success can be attributed to the knowledge and professionalism of their staff who have an accumulation of over 100 years’ experience and expertise within the industry.
PARCEL MONKEY Based in Southampton, Parcel Monkey specialises in four diverse, yet synergistic, parcel service elements: • A parcel delivery comparison website whereby Parcel Monkey provides parcel services at competitive pricing for consumers based on pre-approved carriers; •A global trading platform that provides a marketplace interface through which parcel carriers can sell their services; •O utsourced warehousing, fulfilment and distribution services for online retailers; •A n online service for retailers to create an eCommerce storefront including elements such as website builders, domain names and hosting.
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A2B Based in Kowloon Bay, Hong Kong, A2B Limited specialise in postal and fulfilment services for Hong Kong and China based eCommerce traders and mail consolidators to Europe, America and Rest of World. With over 15 years’ experience in the sector, A2B also offer warehousing, worldwide express courier services, and customs clearance for shipments destined for Greater China and countries worldwide.
GEPS Based in Miami, GePS provide complete, worldwide postal and commercial solutions for wholesale and retail companies predominantly in the USA. The organisation currently provides services in the areas of international cross-border for the business-to-consumer market, freight forwarding services to US and Australasian destinations and fulfilment services for customers and businesses in North America.
DAI Based in Melbourne, DAI Post is a market leading Australasia and Singapore based eCommerce logistics business. Their commercial relationships with international postal authorities allow DAI Post to provide end-to-end tailor made, cost-effective parcel and mail delivery solutions on a global scale.
APG Based in Florida, APG Global, provides a combination of parcel and logistics services focused on the Americas region and operates in both the wholesale and the retail market. Through a collaboration of partners, APG offers eCommerce solutions, (fulfilment and cross-border services), international mail (e.g. publications, correspondence, marketing etc.), parcels (standard, express, economy services), GDE services, freight forwarding (air, ocean and land) and warehousing solutions.
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PRIDE OF JERSEY SPOTLIGHT PHIL NGEMA
One of our Postal Operatives, Phil Ngema, has been nominated for a Pride of Jersey Award for outstanding Customer Service!
Phil’s comment: “ Having celebrated working at Jersey Post for one year last month, I’m delighted to be nominated for the Customer Service Employee of the Year award in this year’s Pride of Jersey Awards. I’ve been nominated by two lovely ladies that I deliver to on my St Lawrence round. I remember one time arriving at their property and they were both startled as a bird had somehow got caught in their front porch! Luckily, I was able to rescue it for them and get on with the rest of my deliveries.”
Congratulations, Phil, we’re very proud of you and thank you for representing the Jersey Post brand so well.
Process: Online voting is now open and will remain open for two weeks, until the 27th of October. Once the votes have been counted, the top three nominees in each category will be invited to an awards ceremony, which is due to take place on the 3rd of December (Covid depending). At the event, a panel of judges will announce the overall winners in each category.
Please visit prideofjersey.com to vote for Phil!
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SPOTLIGHT ALEX ROMERIL One of our very own posties, Alex Romeril, competed in the Trail Monkey Double Top Ultra Marathon on Saturday 19th September and finished in 2nd place! The race is a 40-mile course, following the north coast of Jersey – twice! Starting at St Catherine’s, runners make their way to Grosnez via the beautiful and dramatic coastal paths, complete a little loop out to Le Tacq and then head back along the same route back to St Catherine’s. The course can be taken on solo or as a 2-man relay team. Alex took on the solo challenge and finished with a time of 6:38:18.6, placing him 7th overall, and 2nd fastest solo runner! Congratulations on your recent success! How are you feeling? Thanks, I couldn’t believe I got second place! With the staggered start times now in place you really have no idea where you’re at, but I could tell I was catching up to people in the wave before me. It was crazy! My legs have just started feeling like they’ve got some life back in them today - I’ve been in the bin! I just got into bed and stayed there after the race, I couldn’t move!
Have you missed out on many races or events because of Covid? No, this was my first ever event (apart from an unofficial half marathon I ghost-ran 3 years ago because all the spaces were full!) It was supposed to be on around April time but was delayed till September due to Covid-19. What’s next? Rest! Definitely just chilling for now. If the Double Top goes ahead again next Spring, I’ll think about signing up for that again.
How long did you train for Double Top? I trained for about six months, mainly on the cliff paths.
You haven’t been planning to run the Jersey Marathon at all then? No, I found I kept getting injuries when I was road running, so I switched to trails which have been much better for me.
How long have you been running for? I’ve been running for about five years, just as a hobby really. If I feel like going for a run on a Sunday, then I go for a run.
What’s your ultimate running goal? Just cruising! The hundred milers and such have never really appealed to me at all, I’ve never really been drawn to the competitions. I just enjoy the training.
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ECO
OUR GREATEST MISTAKE – 9 OCTOBER 2020
On October 9, we marked World Post Day by launching our Eco pledge. To understand why organisations like Jersey Post need to take action we could do worse than watch Sir David Attenborough’s nature documentary ‘A Life on Our Planet’. The 93-year-old’s “witness statement”, now streaming on Netflix, is an emotional but factual telling of the human impact on the natural world during Attenborough’s lifetime.
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Now that our imprint is truly global, he warns unequivocally, it is bound to effect irreversible change through one-way doors that will make our world a more inhospitable place to live. Attenborough is essential viewing yet again as he makes a call to arms on behalf of our planet, to restore the biodiversity we have removed and become a species in balance with nature once again. The extent to which this is attainable will ultimately (and partly) depend on the ability of leaders to see beyond short-term financial or political gain. Boris Johnson’s speech to the virtual Conservative conference on Tuesday was an attempt at that. In it, the prime minister pledged to make the UK the “Saudi Arabia” of wind power and a world leader in green energy, promising £160m of investment in ports and factories to increase electricity generation from offshore wind. Meanwhile, on the continent, lawmakers at the European parliament will voted on Wednesday on a landmark bill to make the European Union’s climate targets legally binding. It comes after the European commission proposed a 2030 emissions cut of “at least 55%” against 1990 levels – an economically feasible target which would require tougher policies for many sectors, including tighter car emissions standards and higher carbon costs for industry and airlines.
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Further East, the world’s biggest climate polluter, China, recently vowed to reach “peak carbon” before 2030 and to drive down emissions to virtually zero by 2060. According to calculations by the Climate Action Tracker research consortium, if China were to succeed, it would effectively reduce global heating forecasts for 2100 by between 0.2 to 0.3 degrees Celsius. However, the question as to whether the US will accept the challenge implicit in these commitments elsewhere remains unanswered. Last week’s noxious presidential debate saw Donald Trump and Joe Biden at odds on this issue as with all others, albeit neither candidate favours adopting the ‘Green New Deal’. Biden’s vision for tackling climate change is tied to the economic recovery from the Covid-19 crisis, via a $2tn plan for clean energy infrastructure and other climate solutions, to be spent as quickly as possible in the next four years. While these are all welcome pledges, the fact remains that the cash promised by world leaders to pay for the United Nation’s Sustainable Development Goals falls short every year, by some $2.5tn. Against these numbers, any contribution by Jersey Post would seem trifling. But every little helps and every contribution counts.
In the words of Sir David Attenborough, “anything that we can’t do forever is, by definition, unsustainable”. Failing to recognise that now will be our greatest mistake.
Niall McClure Managing Director, Postal and Logistics
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ECO PLEDGE This year we have been hard at work to create a new eco strategy that puts protecting the environment at the heart of all we do.
From this we have made a core pledge:
To be 100% carbon neutral by 2030
To help us achieve this goal, we are putting together a new eco committee, who will be introduced to you soon. This committee will represent staff from throughout the business and will work together closely to help us become the most eco-friendly business we can be. You can read more about our pledge on Rednet. Look out for our full strategy which will be published soon. If you have any ideas or projects you would like us to look into, please email newsletter@jerseypost.com.
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MEET THE TEAM Denise Williams Counter Manager at Rue des Pres How long have you worked at Jersey Post? 1 year 2 months What’s the strangest request you’ve had? During the Covid-19 lockdown, the counters were busy with people posting around the world to loved ones – items like toilet rolls, sanitiser, food packages and treats. What’s your favourite part of the job? Interacting with the public and meeting their requirements and developing my relationship with the team.
David Lawrence Counter Clerk How long have you worked at Jersey Post? Since April 2005 (I think!) What’s the strangest request you’ve had? During lockdown, when it seemed impossible to get off Jersey, a lady tried to send her daughter back to the UK in a big box. We advised against it, saying she would need more air holes in the box. The customer agreed and changed her mind… What’s the weirdest item someone has tried to post? A few weeks ago, a gentleman posted a painting he’d found of Sir Paul McCartney’s house from the turn of last century.
Wayne Houghton Postal Operative - Collections How long have you worked at Jersey Post? 11 years What’s the best request you’ve ever had? Working at Broad Street I helped a few customers who did not have a driving licence
Mark Mitchell-Gosselin Counter Clerk How long have you worked at Jersey Post? A wonderful 20 years! What’s the strangest request you’ve had? To help an old lady with a parcel from her car which weighed 45kg… how did she get it in?! What’s the weirdest item someone has tried to post? A guy was moving to the UK and posted almost his entire house contents bar white goods! Strange. What’s your favourite part of the job? Customer’s feedback.
He was hoping Sir Paul would like it enough to write a reply with an autograph… as of now, we don’t know if this has happened. What’s your favourite part of the job? 100% the customers! You meet all walks of life here on the front counter. Most of the time it’s just a quick hello and sometimes you get to hear of stories covering the whole range of human experiences. I’m thinking of writing a situation comedy based on a team of post office counter clerks and their customers… watch this space! NEXT, PLEASE!
and they wrote in to the post office and I received a Reward and Recognition. What’s your best experience at Jersey Post? Working a whole year without going sick, as well as covering holidays and sickness, and receiving a £100 reward and certificate from Tim Brown. What’s your favourite part of the job? Helping customers find their parcels and seeing them go away, happy and smiling.
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COUNTERS Jill Murphy Counter Clerk How long have you worked at Jersey Post? 21 years (eight at Broad Street). When we relocated to Rue des Pres, we had a small serving hatch and a shared computer – a big difference to the much improved 4-position bespoke counter we now have. During Covid, I was asked to oversee the closed business hand mail, daily sorting into areas of St Helier and some rural - I really enjoyed this, as well as helping out on the sorting table in the afternoons.
Anthony Gallagher Postal Operative Collections How long have you worked at Jersey Post? About 10 years
Maria Jose Vieira Rodrigues Postal Operative - Collections How long have you worked at Jersey Post? 1 year What was it like working through lockdown? It was very busy – like Christmas all over again! What’s the weirdest item you have received into Jersey Post? The weirdest thing we receive is the live specimens – creepy crawlies! What’s your favourite part of the job? Working as a team
What’s the strangest request you’ve had? To appear naked in the Jersey Post calendar (and yes, I did it!) What’s the weirdest item someone has tried to post? A car bonnet. What’s your favourite part of the job? Seeing my regular customers.
What was it like working through lockdown? We were very busy during lockdown, more so with posting than collections as most people were working from home so there weren’t missing deliveries. The shelves were empty which is very unusual for collections – strange times! What’s your favourite part of the job? Working with people within our team.
Martin Farrell Team Leader - Counters How long have you worked at Jersey Post? 24 years What’s the strangest request you’ve had? People asking to pay their JEP bills! What was it like working through lockdown? I think we handled working through lockdown really well; we really pulled together as a team to get through it. We made a lot of effort to put social distancing into place. Some customers took it on board well and some didn’t, but we did what we could! What’s your favourite part of the job? I enjoy solving problems for my customers.
ISSUE EIGHT 10/20
INTRODUCING THE
NEW REDNET With all staff having been moved onto Office 365, it seemed an appropriate time to give our staff intranet site a refresh and move over to SharePoint.
This new intranet is much more user-friendly and can now be accessed on mobile devices by all staff, using the SharePoint app. Simply log in to SharePoint using your staff email address and standard PC password. If you have not yet activated your work email, you will be prompted to create a password. Your email is firstname.lastname@jerseypost.com.
YOUR CHANCE TO WIN! To celebrate the launch of the intranet, we’re giving one lucky member of staff a £100 Fetch voucher! Log on to the new intranet to enter the competition.
Visit: bit.ly/JPrednet
WE WANT YOUR FEEDBACK! Please let us know how you get on with the new intranet and also alert us to anything that may have been missed in the changeover to the new site. Please send all feedback to india.cook@jerseypost.com
ISSUE EIGHT 10/20
WHAT’S NEW New Starters We’d like to give a warm welcome to our recent new starters:
Jude Luce Postal Operative
Liviu Chetraru
Alexander McCormack
Wendy Skuce
Danny O’Toole
Derek Lockhart
Postal Operative
Postal Operative
Postal Operative
Postal Operative
Postal Operative
Jordi Etchells
Adam Coleman
Postal Operative
Global Infrastructure Manager
Adam Le Gresley
Jack Le Riche
Peter Rowles
Postal Operative
Postal Operative
Postal Operative
In-house changes Przemyslaw Dziegal
Nigel Grundy
has moved from the canteen to Postal Operations from 1st September
has moved from Vaiie to Finance from 14th September
Rewards & Recognition Congratulations and thank you to all our recent R&R winners: Dave Lawrence & Maria Rodrigues “I visited your post office located at Rue des Pres on Tuesday August 04, 2020. I had four large parcels to post and feel I should highlight the exemplary service I received from two members of your staff. Unfortunately I did not note their names but the receipt issued by the gentlemen who served me quotes session: 4401-1002-3-1008920-3. There was also dark haired lady who helped me enormously too. I am extremely grateful for their cheerful, efficient and professional assistance and wish to raise your awareness to their high standard of service.”
QUIZ For a chance to win a £20 Fetch voucher, please send your answers to India Cook in Marketing or email newsletter@jerseypost.com 1. On what date every year is World Post Day? 2. What year was the first World Post Day declared? 3. In which year did the Universal Postal Union start? 4. What theme was our Design a Postcard competition? 5. In which year was the first postcard launched?
Good Luck!
Last month’s answers: 1. Billy Eilish 2. Cheese and Onion 3. Holden Caulfield
4. Reykjavik 5. Nautical mile (1.5 miles)
Congratulations to last month’s winner, Karen Boschat! Your prize will be emailed to you. Do you have any ideas, achievements or suggestions you’d like to tell us about? Let us know by emailing newsletter@jerseypost.com!