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We had a great Christmas thanks to good organisation and planning from the management team and the flexible and co-operative approach and hard work of the operations teams.
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OPERATIONS UPDATE
CHRISTMAS ROUND-UP
In December we handled almost 2 million letters compared to a normal monthly average of 1.6m. We also handled 422,000 parcels in the month compared to a normal average of 287,000. Because of the planning and hard work already mentioned we were always on top of the volumes and were able to deal with unforeseen incidents such as the boat not arriving for three rotations in a row. Lots more mail came by loop container than normal. We routinely receive one loop container per week. In our busiest week pre-Christmas we received a whopping eleven. That’s a lot of unloading! Our on-island Logistics business was also busy. We exported 560,000 items on behalf of Jersey based etailers during December. This compares to a normal monthly average of around 427,000. Moving the Logistics operation from the north end extension to the units on Le Rue Sinnat helped deal with the additional volumes more easily.
So, all in all, we ended 2019 in good shape and I am pleased to see that the same organisation, planning, flexibility, co-operation and hard work is carrying forward into 2020. Many thanks to everyone who makes the Jersey Post operation run as smoothly as it does.
Niall McClure Managing Director, Postal and Logistics
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NEW YEAR, NEW YOU! The start of the year is a great time to take stock of how well you’re looking after yourself, and decide to create some new healthy habits for the new year! To help you out, here are our Top 10 Tips on getting healthy in 2020.
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Make one healthy switch to your diet each week
Doing a complete 180 º overhaul on your diet can make it really tough to stick to. Instead, try making several baby steps towards your goal and build up a better diet over time. This will be less overwhelming and make it more likely for you to stick with it in the long run.
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Be active daily
Whether it’s running, playing sports, or simply walking, try to be active for at least 30 minutes a day. Are you a Fitbit user? Email your username to newsletter@jerseypost.com to join the Workweek Hustle Challenge! Let’s keep each other accountable to being active every day with a healthy dose of competition!
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The best way to keep your water intake up is to use a refillable water bottle (plus it’s better for the environment!) and keep it topped up at the water stations around the building. You can even get bottles with time markers on that help you keep on top of how much you’re drinking and keep you on target throughout the day.
Big or small, it’s always healthy to have goals you are working towards. Whether they’re health-related, business or personal, why not think about the top 3 things you’d like to achieve this year?
Drink half your body weight in ounces
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Get sufficient sleep
Make sure you’re getting plenty of quality sleep each night - most adults need 7-8 hours. If you’re struggling to get enough, try making some changes to your evening routine to help aid better sleep. Start to wind down an hour before hand, and stay away from tech before you go to bed!
Establish some goals
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Treat yourself
It’s important to still allow yourself to indulge a little, even when you’re trying your best to be healthy. The key is always balance.
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Try Yoga
Yoga may seem like a bit of a trend in recent years, but it’s for good reason. Not only does it give your body a healthy dose of exercise, it also helps to reduce stress and relieve anxiety. Not only that, it’s believed to help heart health, improve sleep, reduce chronic pain and help combat depression, among other benefits.
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Eat a healthy breakfast
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Spend time in nature
Spending time in nature can have a massive impact on both your health and your happiness. Time in nature is proven to reduce feelings of stress, fear and anger. With Jersey having been named the ‘best walking destination in Europe’ by influential travel magazine Condé Nast Traveller, we couldn’t be in a better place to get out and get active! Whether it’s time at the beach or just a walk in the park, make an effort to spend time in nature as much as possible.
We’ve all heard that breakfast is the most important meal of the day, but many of us still either skip it or don’t have a very balanced one. Eating a healthy breakfast gives you an energy boost to start the day, helps you focus and gives your metabolism a boost. It also keeps you from overeating later in the day.
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Don’t put too much pressure on yourself
It’s okay to still treat yourself and it’s okay if you don’t get things right every time. Don’t punish yourself and don’t quit just because you have a bad day!
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YEAR OF THE RAT CELEBRATED ON JERSEY STAMPS
The Year of the Rat is the subject of our first stamp issue of 2020, which was released on Friday 3 January. Illustrated by Wang Huming in Beijing, China, the issue comprises a single stamp and a Miniature Sheet and forms the fifth part in Jersey Post’s series celebrating the Lunar New Year, preceded by Year of the Pig (2019), Year of the Dog (2018), Year of the Rooster (2017) and Year of the Monkey (2016). Also known as the Spring Festival, the Lunar New Year is the most important celebration in the Chinese calendar. It is celebrated by Chinese and ethnic communities around the world and is a time when families come together. The Chinese animal zodiac is a repeating cycle of twelve years; each of the twelve years is represented by an animal and 2020 is the Year of the Rat. In Chinese culture, rats are seen as a sign of fertility, wealth and surplus. They are clever, quick thinkers and often successful. People born in the year of the Zishu rat are multi-talented. They are strong-willed and always finish what they begin. The stamps were designed by Wang Huming in Beijing, China. The Deputy Chief Designer of the Postage Stamp Printing Bureau of China Post, Wang Huming has created the designs for each of the issues in Jersey Post’s Lunar New Year series and has been continuously elected as the most loved stamp designer by Chinese collectors in recent years. The stamp design denotes the Chinese fable Rat Biting Started the World. In Chinese culture, it’s said that before the beginning of the world there was only chaos. Legend has it the rat bravely took a bite out of the sky, sunlight came in through the opening, then Yin separated from Yang, and the world started. The stamp features a bowl that symbolises the world, which the rat opens from
within. The Chinese seal which appears on the left side of the illustration symbolises the rat. The Miniature Sheet depicts part of a Chinese folk story, which fables a rat marrying off his daughter to the most powerful suitor, also known as Mouse of Marriage. The illustration portrays the daughter rat sitting inside the palanquin (Jiao) as she is carried to her wedding ceremony. The stamp and the Miniature Sheet both feature a gold metallic ink and varnish. Chinese New Year festivities traditionally start on the first day of the lunar month and continue until the fifteenth, when the moon is brightest. In 2020, the first day of the Lunar New Year fell on Saturday 25 January. If you would like any further information please contact Rachel MacKenzie, Philatelic Marketing Manager, by emailing rachel.mackenzie@jerseypost.com.
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FRENCH SURREALIST TO FEATURE ON JERSEY STAMPS
Photographs by French Surrealist, Claude Cahun, are to feature on a set of eight stamps we are releasing on 12 February 2020. Considered ground-breaking and ahead of its time, Cahun’s photography focuses on themes of identity, gender and the subconscious mind.
Claude Cahun lived in Jersey with her partner, Marcel Moore, from 1937 until her death in 1954. Best known for her androgynous self-portraits, the pair are famous for creating some of the most startlingly original and enigmatic photographic images of the twentieth century. The Jersey Heritage Trust collection represents the largest repository of Cahun and Moore’s work and has been described by Jersey Heritage as one of the Island’s great cultural assets.
“Since 1995, the collection has been featured in over 50 exhibitions around the world,” explains Val Nelson, Senior Registrar at Jersey Heritage. “Cahun has attracted a cult following among art historians and critics and we’re thrilled and excited to see a selection of her work being the subject of a set of stamps here in Jersey.” Born in Nantes in France in 1894, Cahun moved to Jersey in 1937 with her partner, Marcel Moore. The pair were imprisoned for activities during the Occupation and sentenced to death for creating and disseminating antiNazi poetry, artwork and writings. Whilst the executions were never carried out, Cahun suffered ill health for the rest of her life as a result of her imprisonment. Cahun died in Jersey in 1954 and is buried in St Brelade’s Church in the west of the Island. A commemorative plaque can be found on the side of La Rocquaise, the house in which she lived. Jersey Post’s Claude Cahun stamps will be available to buy from all branches of Jersey Post from 12 February 2020.
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DIGITAL REBRAND
INTRODUCING VAIIE In January, Jersey Post Digital rebranded to Vaiie. We spoke to our Digital Director, Lee Bosio, to find out more about the rebrand and his vision for the future of Vaiie.
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Over the last two years, we have been taking the existing ProMail offering and evolving it into a digital first business that offers a wide range of services. With this new offering, we wanted to have a fresh, new brand representation, and that’s why we rebranded to Vaiie. The name is a play on the Jèrriais word for vision (to see), and we liked how it sounded.
CCM, which is the data to print, managed communication network is still important to us. We’re still growing, winning business and investing in software to make that part of the business-relevant today, and that will continue.
What was the reason for the rebrand to Vaiie?
Vaiie is a brand that tells the market we are a separate stand-alone business while retaining the credibility that the Jersey Post brand stands for. This means we still stand for all the things that are part of the bigger group, but we are running with the autonomy, flexibility and agility of a smaller, more tech-focused business.
Tell us about the growth of digital so far…
However, what we’re doing off the back of that, into core areas of digital diversification are in the data and managed client portal space, which is around client onboarding identification, and KYC (Know Your Customer) proof of residency type work. The new areas of the digital offering are very much complementary to what we have done for many years.
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What new products are you launching?
The focus of our digital business has always been heavily banking and utility based. The introduction of new digital-first services in 2019 broadened our target market to Trust and Corporate service providers and Utility and Government departments. In 2020 we will focus on three core services:
RegTech
Communication
This service enables our clients to deliver best-inclass client experiences, automated due diligence and greater levels of assurance on a client’s residential address.
We work directly with our clients to help them reduce their production costs and maximise organisational effectiveness when distributing high-volume operational and marketing communications.
Enterprise Portals Our portals can be configured to meet the exact needs of businesses, be that a secure client portal for invoices or document distribution, a digital workflow to optimise processes or a trust room for high-compliance remote collaboration.
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Tell me about how the new direction has changed the team?
When I came on board, there were five people in the team, and now we’re a team of 11, with 2 open positions. We had to bring in new people for us to grow, as the existing small team were all working at capacity. This expansion has allowed us to define the new services while complementing and adding value to the existing services. We are evolving into three core offerings – like a mini version of what the postal group is with three core service offerings of postal, international and digital. For Vaiie, there will be a team for managed communication services, which will continue to service that type of business we have enjoyed for many years, a team focused on the portal delivery, supported by a development partner, and a team focussed on the RegTech offering, again with another development partner behind us.
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What is the vision for the future of Vaiie?
Our strapline is ‘Reinventing business now’, and providing products and services that lead the way in the digital space is what we are aspiring to. We want to improve our service offering not only in the Channel Islands and our own spaces of RegTech communication and digital delivery but also grow across our international and postal networks. Last year was about definition; defining our proposal, and setting out our stall and starting to recruit new people. This year, we continue to recruit and grow, but it’s all about delivery, taking more products to market, being a more product focussed business and less serviceoriented, and seeing continued growth over the next five years.
Lee Bosio Managing Director
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SPOTLIGHT ON INTERNAL COMMUNICATIONS Following the results of the internal survey, internal communications is currently a key area of focus. Lisa Downes Channel Islands Director of Liquid
As part of this, we have invited Lisa Downes, Channel Islands Director of Liquid, to listen to your views. We chat to Lisa about the project and what she hopes to achieve. Lisa, what role will you be undertaking here at Jersey Post? I’ve been asked to join the team for a few months to lead this very important project. I will be sitting with the marketing team but will hopefully be spending most of my time meeting all of you and finding out more about Jersey Post, its culture and how effective communications within the organisation are. Ultimately, the expectation is that I will be able to make recommendations to improve communications that the team can implement.
What exactly will you be doing? I will be speaking to as many of you as possible, so I can really understand how communications are currently delivered and received. By ‘communications’ I mean everything from how you communicate within your teams, with your colleagues in other areas of the business and with members of the management team. I want to understand how often you receive internal communications via email, newsletter or briefings and whether the content is helpful and consistent. I am keen to know what information you need to do your jobs well and to find out if you know how important you and your role is to the success of the organisation. Lots of you will be hearing from me over the coming weeks, asking for a little of your time. I will be meeting around 20 individuals and also around 12-14 groups of around eight team members from across all departments. These are confidential chats over a cup of tea (and a biscuit or two, I hope).
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Who will be involved? I am expecting to spend time with around 125 of you. I will be speaking to team members from every area of the business so that I can build a clear picture of the specific communications challenges faced. Why are you undertaking this role and not the marketing or HR teams? This project can only be a success if you feel comfortable enough to be honest and open about what you feel is both good and bad about current communications. Because I am not a Jersey Post employee I will have an unbiased view and will be objective about my findings. I will be able to see where the current communications strengths and weaknesses lie and to make recommendations for improvements based on my experience of best practice and your feedback. Why are you basing yourself at Jersey Post HQ? It will be easier for you to give me honest feedback if you to get to know me a little and have the opportunity to ask me questions or to voice concerns about the project. I hope by working from the business one day per week I’ll also understand what you mean when you describe elements of Jersey Post’s culture.
Why is Jersey Post spending so much time on this when we’ve already got the results from the staff survey? The staff survey was a great starting point and certainly highlighted some areas of success as well as the need to review and improve internal communications. The marketing team is committed to developing a new internal communications strategy that is effective. Without first taking the time to listen to you this will be impossible. What experience do you have and what makes you the right person for this role? I am a director of a communications consultancy that employs 30 people across our offices in Jersey, Guernsey and Birmingham. We view our role as communications problem solvers. We work with organisations across all sectors, advising on and implementing both internal and external communications strategies. My day-to-day role is varied; one moment I might be writing a press release and liaising with the media, overseeing a photo or video shoot, managing a rebrand or delivering internal communications content. I also spend a significant amount of time managing communications around crisis situations. If you have any questions about the project or you’re keen to be involved, please drop Lisa an email: lisa.downes@jerseypost.com
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UPDATE ON 2020 PROJECTS Parcel Locker Bank Software change All our locker banks have been switched to a new software and we’ve upgraded some of the hardware too.
New Intranet for Post Offices We have started our roll-out of a new intranet site for our counter staff at post offices and sub post offices. The new site makes it easier to share information across our network of 21 sites.
Benefits Tracking We have started to track the ongoing benefits that were delivered by projects that have gone live recently including the Chatbot and Revenue Protection.
Global Pricing and Rating system We are in the final stages of testing our IPP replacement software for International customers. The new software is called JEM and simplifies the process to generate rate cards for customers.
Tablets for Operations managers We are piloting new tablets to enable operations managers to answer queries whilst remaining on the operations floor.
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SUB OFFICE INTRANET The new sub office Intranet is due to go live in the next few weeks! We have incorporated Microsoft office 365 to create a simple and user-friendly design update to the current site. The new Sub Office site holds all the information available on the previous intranet and is designed to aid in the day-to-day actions of running the sub offices, plus new features like calendars, personalised Microsoft teams and personal profiles, which will create an easier form of communication between individuals and the facilities we have in our Headquarters. If you have any questions or queries regarding the new sub office roll out, please contact Sarah Angell: sarah.angell@jerseypost.com
JSPCA FUNDRAISING Thank you for all your hard work and efforts in helping to raise funds for our 2019 Chosen Charity, JSPCA. The money has been counted and we raised an amazing £23,144.60! In addition, we donated a number of items that were wrongly sent to Jersey by Amazon to the JSPCA and from what they’ve sold so far, they’ve managed to raise £5,400! We will keep in touch with the team at the JSPCA to find out what the final figure is once all items have been sold.
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HOLIDAYS FOR HEROES JERSEY We caught up with Richard Harwood from Holidays for Heroes Jersey to find out more about what they do and what their plans are for this year‌ For the last 11 years, Holidays for Heroes Jersey (H4HJ) has been inviting servicemen and women who have been wounded in service, along with their families, to enjoy the benefits of a relaxing holiday in Jersey. Along with the opportunity to enjoy our beautiful Island, these holidays allow these heroes to rekindle the comradeship and community which they enjoyed during their service as well as allowing their partners to spend time with other partners experiencing the same challenges.
For many, this will be a rare holiday given their changed circumstances and all are overwhelmed not only by the beauty of the Island but by the warmth of the welcome which they receive from all Islanders. We at the charity are humbled by the support that we receive from the local community and are exceptionally grateful for the decision of the Jersey Post staff to choose us as your charity of the year. 2020 is an exceptional year for us as, given the 75th Anniversary celebrations, we are bringing over even more heroes than we ever have before adding an additional 40 holidays to cover the Liberation and Battle of Flowers weeks. This will not only place additional financial pressures on the charity but also stretch our volunteers to the limit, but it is a year we are all looking forward to. It is a humbling experience to talk to our guests and hear their stories and we hope that during this year, some of you will have the chance to join us and meet our guests, but to give you a feeling for the feedback we have received, here are just a few comments from past guests.
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“It did Albert the world of good, especially being able to meet other ex-army lads that he could relate to and talk things over with.” “My husband has fought PTSD since 1992 and it was so great for him to meet other people who were suffering from this. My son who stays in his room such a lot, had a great time, it was so good to see him smiling.”
We are always looking for volunteers to drive our heroes around or for bikers to take our guests out on their bikes during the weekly rideout. It is an amazingly rewarding experience, which we are sure you would thoroughly enjoy.
“I must be honest I was worried that Peter wouldn’t enjoy himself as he hasn’t for such a long time. I need not have worried – he opened up to other lads, something he hasn’t done for years. It was a joy watching him chatting away with the others who I hope will remain good friends.”
If you would like more details, please contact Richard Harwood on 865568.
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SPOTLIGHT: KYLE REA One of our very own posties has been taking the UK bodybuilding scene by storm, and is about to move on to the World Championships!
Kyle Rea from our parcels department, who’s worked at Jersey Post for over 4 years, decided to take up bodybuilding last year. We caught up with him to find out more. How long have you been bodybuilding for? I’ve been going to the gym for a long time, but only really started to do bodybuilding properly for about four months before my first competition, which was in September last year. I’d seen other people over here doing it and thought I’d give it a go – it turned out I was quite a bit better than I thought! What does the training involve? Lifting weights and loads of cardio. You’re trying to get as lean as possible and really build your muscles. I’m in the gym nearly every day, with one or maybe two rest days a week. I usually do about an hour or an hour and a half a day, but when you’re gearing up to the competitions, you can do up to two and a half hours of cardio a day. I’ve got a bike at home, so I do that before work for an hour on an empty stomach and then I do more cardio and the gym after work. It does take over your life a bit! It restricts what you can do as you’re constantly doing cardio and eating strictly, you can’t go out for dinner or anything like that. It’s a long process. I’m coached by a friend of mine, which helps massively. He tells me what to do, how much cardio I should do and gives me a meal plan and a training program.
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So what is the dieting part like? That’s the hardest part. You have to be really strict and eat loads of salads; breakfast, lunch and dinner. It’s the hardest part mentally and you have to get used to being constantly hungry. It’s what puts most people off or makes them quit. It’s hard at work with the canteen, seeing everyone have their fry-ups in the morning while I’m eating chicken and rice with salad. But it’s got to be done if you want to do it. I was on under 1000 calories a day at some points – you’d think it’s the opposite, but you’re trying to get down to about 5% body fat, which is really tough. It’s all about high protein and very low carbs. Sometimes I’ll do three days without any carbs. It can affect your mood though! The discipline is the hardest part; it’s more mentally tough than anything else. It takes a lot of time. Tell me about the competitions you’ve entered? My first competitions were the PCAs (Physical Culture Association) in September and October last year. There were between 8 to 10 contestants in my class, and I managed to win the competition! From there, I was invited to attend the UK British finals, it’s the biggest bodybuilding event in Britain with over 500 athletes attending. There were 30 contestants on stage in my group, which is one of the biggest classes and I came 4th in Britain which is something I never expected, especially as it’s something I’ve only really started getting involved in. Now I’m going to the World Championships in May this year, so I’ve started training for that already. I don’t think anyone has done it before from here, I’m the first man from Jersey to go to the World Championships, which is really amazing. I’ve started a bit earlier for this one, so I’ll have 19 weeks of preparation. I’m part of Team GB so I want to start early and be the best I can!
Best of luck in the World Championships, Kyle! We can’t wait to see how you do.
For the competitions, you come out on your own and the judges tell you which poses they want you to do, then you do your own 30-60 second routine. Learning to pose was one of the hardest things! My category is Men’s Physique, which is for a more athletic/model-like look, so I don’t have to wear speedos at least!
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MEET THE TEAM
CHANGE MANAGEMENT Jamie Pestana Head of Commercial Strategy and Change 1. How long have you worked at Jersey Post? 4 years and 4 months as a permanent employee, but over 5 years if you include my time as Interim Head of Change. 2. What’s your favourite thing about your role? Making a difference within Jersey Post through the Change team and seeing the team grow both in confidence and experience as they progress in their careers and working with different areas and people within Jersey Post. No day is ever the same. 3. What’s your favourite project you’ve worked on & why? Supporting International and Jersey Post deliver its investment strategy, but in particular, I would have to mention Fraser Freight because it was the first investment project completed and was both challenging and rewarding. Furthermore, it gave me the opportunity to act as a NonExecutive Director on the board.
Bill Baker Interim Head of Change 1. How long have you worked at Jersey Post? New Starter 2. What are you most looking forward to in your new role? I’m looking forward to learning about the postal and logistics industry and working with Jersey Post and helping it to grow. 3. What experience do you bring to the role? I’ve delivered a range of transformational projects in other industries, primarily Financial services. I’m a Chartered Accountant, which should help on financial projects. I originally trained as an engineer, so I’m looking forward to working on projects where I can help design solutions to make things work better.
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Daniel McCarthy Associate Project Manager 1. How long have you worked at Jersey Post? 2 Years (20/11/2017) 2. What’s your favourite thing about your role? Getting to work with all areas of the business. 3. What’s your favourite project you’ve worked on & why? My favourite project was GRAPE - implementing a new rating and pricing engine. I have really enjoyed working with the project team and am looking forward to rolling out the system business wide in the near future.
Sarah Angell CMO Project Assistant 1. How long have you worked at Jersey Post? Just under a year (11 months). 2. What’s your favourite thing about your role? Working with clients, customers and many different areas of the business. Every day is different. 3. What’s your favourite project you’ve worked on & why? Creating and implementing the new retail intranet which is due to be rolled out at the end of this month.
Dan Derry STP Programme Manager 1. How long have you worked at Jersey Post? Ten months. 2. What’s your favourite thing about your role? Providing a positive impact and making a difference. 3. What’s your favourite project you’ve worked on & why? Seal The Pipeline (STP). It’s going to create a Jersey Post that is fit for the future, enabling an improved customer experience, greater visibility and reliability of business information, quicker and more reliable operating practices.
Charlie Mcleod Associate Project Manager 1. How long have you worked at Jersey Post? Started January 2020. 2. What are you most looking forward to in your new role? I’m happy to be starting work at Jersey Post, before this I was at university working as front of house staff, so it’s a welcome change from the late nights. I’m looking forward to getting involved in the projects that are running here and getting to know how things work at JP. 3. What experience do you bring to the role? I’ve spent the last four years studying history at Uni or working as front of house staff, so aside from decent word processing and people skills, I’m a valuable addition to any pub quiz team.
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ECO As it’s the new year, we wanted to give an update about where we’re at with our green plans, plus give you some tips on how you as an individual can help us to reduce our carbon footprint! We’re currently expanding our fleet, with another electric van on order and four more in the pipeline. We’re also looking into a new potential biofuel, which has a 0% carbon emission. The product is currently very new and expensive, but it can be mixed with Diesel to make it more cost efficient and still reduce carbon emissions. We have 2 electric trailers on trial from Nüwiel, which would allow us to take greater loads on bikes and act as trolleys. Unfortunately, we have experienced delays due to DVS, but we are still doing our best to push this forward and hope to get the trial up and running as soon as possible. We now have 100% LED lighting at both Rue des Pres and Broad Street. Our cardboard is recycled daily, and we have Yorks in Broad Street and at Rue des Pres for customers to use to encourage them to recycle their cardboard too. Our confidential waste is taken by G4S, shredded, baled and sent to the UK for recycling. We are also in the process of switching all taps to push-on, so that they automatically turn off.
Thermal insulation cladding is being installed out the back on Commercial Street for heat insulation and we are in the process of changing all the fire doors in the sorting office at Rue des Pres to electric to make sure they aren’t left open, which will keep the heat in. Over the coming months, we’ll be reviewing ways to be more sustainable including a review of the canteen, such as trying to minimise all plastic use and introducing more vegetarian options (did you know that reducing your meat intake is one of the biggest ways an individual can reduce their carbon footprint?), and also looking into ways we can be more eco-friendly with our business travel.
Top Tips • Switch your computer off overnight • Switch your search engine from Google to Ecosia, who invest a large portion of their profits into planting trees around the world • Use a reusable water bottle • Avoid plastic in the canteen where possible • Make sure you recycle as much as possible • Eat more meat-free meals • Don’t print unnecessarily • Walk, cycle, or car share to work when possible
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WHAT’S NEW New Starters We’d like to give a warm welcome to our recent new starters: Tristan Drinkwater
Charlie McLeod
Jack Leerson
UK Infrastructure Mgr
Associate Project Mgr
Digital Temp
Bill Baker
Gemma Ballantyne
Interim Head of Change
ICT Helpdesk Technician
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Long servers
YEARS
Congratulations to our resident ‘Long Servers’ for the following recent work anniversaries. Thanks for your many years of hard work.
Wayne Pallot
Rewards & Recognition Congratulations and thank you to all our recent R&R winners: Pauline Mitchell-Gosselin Pauline was recognised by a customer for all the help and assistance she gave. “She is always very happy in her work and goes out of her way to help. Real credit to Jersey Post.” Taylor Hunt Our posties were experiencing issues with customers not having stickers for their SDS. Taylor in Customer Care reprinted a huge amount of these stickers in a timely manner and passed these onto parcels, which significantly cut down the number of dockets being left. Lisa Stubbs A customer wrote to say a huge thank you to Lisa and her staff for their “great detective work” in managing to identify the owner of a nameless photograph album parcel. “It means a lot to me as it is full of this year’s photographs, memories, and events.” Ruth Stubbs A customer recognised Ruth from the Customer Care department for being “absolutely brilliant, she went above and beyond to help me today.” Ian Le Long Ian found a member of the public collapsed and not responding while on collection. He called the ambulance and stayed with the individual until the ambulance arrived. Lisa Stubbs Lisa resolved the issues with the ladies changing rooms, overnight, even to the point of changing the shower curtain which was well overdue.
Mary Melaugh Mary was recognised by a customer for always going the extra mile to phone them with their GST number, rather than writing a letter as the customer struggles with this due to their dyslexia. “She always has the happiest voice on the phone, which just makes your day happy. Mary is a credit to Jersey Post.” Brandon Nicolas A customer has recognised our postie Brandon as “absolutely brilliant, he went above and beyond to help me today. I am truly grateful, thank you.” Richard Watts and Dave Bell Richard and Dave resolved an issue with the lockers when a customer couldn’t get his items. Richard and Dave got the customer’s items out of the locker and then delivered them to the customer without needing to be asked. Liam Overend Liam went out of his way to help find a parcel on Saturday, he then delivered the parcel to the customer. Nikita Boucalt A customer had a fall by the front counter at RDP, Nikita left her huge amount of work on international outbound mails to help the customer. As a first aider, Nikita dressed her wound and made the customer feel comfortable until she was picked up.
QUIZ For a chance to win a pair of cinema tickets, please send your answers to India Cook in Marketing or email newsletter@jerseypost.com 1. Which country issued stamps that smelt and tasted of chocolate in 2013? 2. Which country issued a stamp which could play the national anthem on a record player? 3. Which is the only country that does not display its name on its postage stamps? 4. Selling at auction for a record price of £5.6 million, what is the most expensive stamp ever sold? 5. Who has appeared on more individual stamps than any other person?
Good Luck!
Last month’s answers: 1. The first Christmas card was sent in 1843 and was designed by John Horsley. 2. Canada
3. White Christmas by Bing Crosby 4. Coca Cola 5. Italy
Congratulations to last month’s winner, James Martin! We will send your pair of cinema tickets over to Broad Street. Do you have any ideas, achievements or suggestions you’d like to tell us about? Let us know by emailing newsletter@jerseypost.com!