2023 Mental Health First Aiders

There are a number of colleagues across the Jersey Post Group who have undertaken training to become qualified Mental Health First Aiders within the workplace.

The role of a Mental Health First Aider is to be there for you in any situation when you feel you may need to talk to someone. They have been trained to recognise signs and symptoms of mental health problems within the workplace such as stress, anxiety, depression and grief, and are well equipped with resources to direct you to professionals who can help you on your journey to better mental wellbeing.

No matter how big or small your problem may feel, please reach out to them. It only takes one call, email or cup of tea to get started.

Customer postage tablets now available at Broad Street Post Office

In February, we officially launched a new self-service area at Broad Street Post Office.

The area features two tablets and label printers which customers can use to create, buy and print their postage labels. This not only supports customers that do not have access to our online services at home, but it also reduces queue waiting times at the post office, which ultimately improves overall customer experience.

If customers have already purchased their labels using our postage tool but do not have access to a printer, they can simply pop into the post office to use one of the tablets to scan the QR code in their order confirmation email to print their label. In addition, the tablets also allow customers to print their Jersey Post return labels in the exact same way.

Neil Harrison, Head of Retail and Counter Services, said, “The tablets have really helped reduce the queues at the post office, and we’re seeing more and more customers use them. The steps are quick and easy to follow, and within a matter of minutes, you’ve paid for your label, it’s being printed and is ready to affix to your parcel. I think it’s a great addition to the post office.”

Well done to the project team for getting this across the line.

Interim Chief Operating Officer Appointed

Former CFO of Ports of Jersey, Andrew Boustoler, has been appointed as interim Chief Operating Officer of Jersey Post Group for 6 months. Andrew will report directly to Mark Siviter, CEO and be part of the Executive Leadership Team.

Andrew has a legal, financial and auditing background having spent most of his career on the island and he is well versed in States of Jersey Politics. Additionally, the experience he brings to the company from Ports will be invaluable as the business works to accelerate growth for Woodside Logistics.

Andrew will take the lead on company secretarial topics, governance, risk, compliance and will also support on special projects.

Welcome aboard Andrew!

Internal promotion for David McGrath

David McGrath has been promoted from Group Marketing Director to Chief Commercial Officer for Jersey Post Group.

As the Chief Commercial Officer, David will be responsible for the commercial strategy and development within the Group. This involves all business activities in relation to marketing, sales, product development and customer service to drive business growth and market share. Working closely with our CEO, Mark Siviter, David’s primary responsibility will be to ensure the integrated commercial success of the business with development strategies optimized for both short-term and long-term results.

Congratulations David!