Jennifer D. McCall Phone: (216) 308-1558 Email: mccall.jenniferdl@gmail.com LinkedIn:@mccalljenniferdl Core Competencies
Professional Summary
Program & Project Management
Learning & Organizational Development professional with 15+ years of experience supporting and leading workforce development, leadership development, project management and organizational improvement initiatives within higher education, healthcare, manufacturing and advertising business sectors. Experienced in partnering with leaders and cross-functional teams, to translate organizational priorities into actionable programs, improve processes and support successful adoption for change. Recognized for a collaborative, consultative leadership style and the ability to build and retain relationships, create structure amid complexity, and develop practical solutions that strengthen employee engagement, organizational effectiveness, and business outcomes.
Client Engagement & Relationship Management Workforce Training Design & Delivery Vendor & Partner Management Budget Oversight & Revenue Growth Continuous Improvement Initiatives Learning Management Systems (LMS) Domestic, Global & MultiSite Training Coordination Service Training & Reinforcement Campaigns Event Planning & Execution Cross-Functional Collaboration
Professional Experience Client Eperience Manager (Sr. Project Manager), Corporate College, Client Solutions & Program Management Cuyahoga Community College | Richmond Heights, OH | 2025 – Present •
Lead the planning, implementation, and evaluation of customized leadership, workforce development, and professional training programs for corporate, publicsector, and community partners.
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Managed a portfolio of 20+ client engagements, coordinating project schedules, budgets, facilitators, communications, materials, assessments, and program deliverables from kickoff through closeout.
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Supervised and supported project management staff by establishing priorities, clarifying responsibilities, monitoring deliverables, and promoting consistent service standards.
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Collaborated with program sales, curriculum, operations, and external facilitators to deliver complex, multi-session programs on time and within scope.
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Monitored project budgets, expenses, invoicing schedules, and fiscal-year activity to strengthen financial visibility, accuracy, and accountability.
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Developed and improve operational tools and processes, including fiscal trackers, attendance systems, certificate tracking, digital sign-in procedures, and program implementation guides.
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Analyzed participant evaluations, attendance records, facilitator performance, and client feedback to identify trends and recommend program improvements.
Data Analysis & Reporting Marketing & Communications Change Management & Organizational Development
Technical Competencies
Professional Experience Cont.
Zoom, Webex, Microsoft Teams
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Coordinated training logistics across in-person, virtual, and hybrid environments, including facilities, technology, accessibility accommodations, materials, and participant communications.
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Prepared program reports, executive summaries, client updates, and presentation materials that communicate outcomes, progress, risks, and recommendations.
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Managed high-visibility leadership initiatives, including executive and board retreats, frontline and mid-level supervisor programs, and customized leadership-development cohorts.
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Designed and implemented a digital sign-in process using Microsoft Forms and QR codes, improving attendance collection, recordkeeping, and reporting across workforce development programs.
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Developed communications and deployed program guidance for 30/60/90/120-day coaching notes, equipping client leaders to reinforce learning, support participant development, and sustain training outcomes after program completion.
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook Systems: Banner, Argos, Destiny One MyTri-C Buy Supplier Systems: Tracking, Troubleshooting, Procurement SharePoint, LMS & CMS Platforms Sales Systems: Salesforce CRM Contract Administration Data Visualization & Reporting
Education & Professional Development Tri-C Mandel Leadership Development Program, Participant, 2025–2026 Cohort (Graduated June 2026) Bachelor of Science, Business Administration, Concentration in Marketing, Cum Laude Honors Graduate, 2010 Associate of Science Communications: Public Relations, 2010 The Shelensky Institute Event Planning I Certification (2018) Certified Project Management Professional PMP (2026)
Project Manager, Corporate College, Client Solutions & Program Management Cuyahoga Community College | Richmond Heights, OH | 2022 – 2025 •
Managed the delivery of 70+ customized workforce training programs for corporate and workforce clients, aligning learning solutions with organizational goals.
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Coordinated cross-functional teams of faculty, instructional designers, and trainers to deliver engaging programs for 1200+ learners.
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Drove continuous improvement by developing a Project Manager Competency framework and standardized Project Management Checklist to ensure consistency and quality across all client programs.
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Identified improvement opportunities and innovative approaches to client solutions for virtual facilitation and classroom support; sourced, trained, and managed a bench of virtual producers, coordinating assignments for seamless program delivery.
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Oversaw strategic vendor partnerships with providers such as Zoom and Franklin Covey and Fierce, ensuring seamless integration of virtual platforms, curriculum, and facilitation resources.
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Serve as trusted advisor to corporate clients, maintaining strong relationships that support program renewal and client satisfaction.
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Developed inclement weather, course cancellation, facilitator illness and rescheduling processes, defining stakeholder responsibilities, communication workflows and escalation procedures.
Internal Volunteer Experience & Initiatives Corporate College 20th Anniversary Transformation Summit Event Co-Lead (2025) Tri-C Women’s Summit Co-Chair & Event SubCommittee Lead (20212025)
Professional Experience Cont. Contract Training Coordinator, Corporate College, Client Solutions & Program Management Cuyahoga Community College | Richmond Heights, OH| 2019 – 2022 •
Served as department administrator and project implementation coordinator for the Client Solutions & Program Management team, supporting the build, launch, and execution of workforce learning and skill development experiences for internal and external clients.
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Coordinated simultaneous technical (Quality & Continuous Improvement) and non-technical (Organizational Effectiveness) initiatives, successfully delivering 50+ training programs and special projects (focus groups, executive coaching events) with 850+ participant touchpoints.
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Acted as primary contact for a talent bench of 25+ subcontractors, including facilitators, instructional designers, virtual producers, and assessment providers, ensuring timely completion of project deliverables.
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Organized and implemented quarterly Instructor Day Program to assess prospective facilitator competencies and lead orientation activities for onboarding new facilitators.
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Managed instructor agreements, requisitions, and invoicing; reconciled expenses and monitored budgets to ensure program costs remained within allocated funding.
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Developed and maintained program documentation, including instructional materials, communications, reports, and project tracking tools.
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Coordinated program meetings and events, managing logistics, materials, and participant communications while generating program performance statistics.
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Supported planning, research, and execution of special projects, contributing to process improvements and enhanced client solutions.
Joe Clark Choir Gospel Choir Member, Tri-C Sings: A Celebration of Gospel (2025-2026) Tri-C Combined Auction: Supporting Fundraising Efforts, Communications and Donor Engagement. (2020- 2021)
Local & National Volunteer Experience Eric Thomas’s School Days Foundation Youth Entrepreneurship Program Business Coach & Mentor (2022 & 2023) Engage Cleveland (Jr. Board Member (2020) Dress for Success Cleveland, Career Center, Professional Attire Closet Volunteer (2017 & 2018) HandsOn New Orleans Community Service, Rehabilitation Projects Post Katrina (2011) Cleveland Food Bank Food Distribution and Community Support (2010) Rondald McDonald House Cleveland, Family Meal Preparation (2010)
Discovery Day Program Coordinator & New Owner Development Specialist, Franchise Sales & Onboarding Proforma Print & Promotional Franchise System | Cleveland, OH & Tampa, FL | 2014-2019 •
Coordinated and executed franchise recruitment and sales development programs across Cleveland and Tampa Support Centers, overseeing dayto-day administration and program implementation.
Professional Experience Cont. •
Planned and delivered 125+ onsite and remote events, including Discovery Days, Regional Meetings, quarterly Lunch & Learn sessions, and annual industry tradeshows, Totaling 1400+ touchpoints with franchise leads.
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Managed department activity calendar tracked event attendance, and prepared outcome reports for executive stakeholders.
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Provided thorough and confidential analysis, review, and processing of legal documentation between prospective franchisees, legal, and sales offices.
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Successfully onboarded 80+ new owners, contributing to $15M+ in cumulative sales growth.
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Managed franchise support documents, the development marketing collateral, signage, print pieces, and equipment, ensuring consistent branding and delivery across all programs.
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Sourced and procured promotional items for programs and events, supporting franchise marketing and recruitment efforts.
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Prepared prospect activity reporting for staff and executive use, ensuring timely and accurate insights to guide franchise recruitment strategy.
Global Training Coordinator, Global Processing & Development Moen | North Olmsted, OH | 2013-2014 •
Planned and executed training logistics for audiences of 75+ engineers across U.S. and Guangzhou, China headquarters, ensuring continuity of content delivery across regions
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Coordinated bi-annual technical training series by managing scheduling, regional staff, technical instructors, and external interpretation vendors, to mirror domestic and international training implementations.
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Coordinated hands-on training for 40+ staff to simulate real-world bathroom hardware installation and improve customer experience.
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Developed and distributed annual training calendar; marketed and communicated training programs to designated audiences to drive awareness and participation. Managed all program logistics, including participant registration, roster tracking, catering/room reservations, training material preparation, and classroom setup/teardown.
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Partnered with technical SMEs to customize, revise, and maintain course content; sourced facilitators and vendors to deliver training at on-site and off-site locations.
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Captured training footage and participant testimonials to enhance program awareness and engagement campaigns. Collected and reported evaluation data to measure course effectiveness and inform program improvements
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Maintained course and attendance data in the learning management system (LMS), ensuring participants could access descriptions, register for courses, and complete evaluations.
Regional Service Training Coordinator, Organizational Excellence, AIDET Service Framework Kaiser Permanente, Ohio Region| Cleveland, OH | 2011-2013 •
Served as the lead training planner and first point of contact for all service initiative training, coaching, and certification coordination, providing high-visibility support to employees (clinical/non-clinical) and leaders.
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Partnered with coaches, trainers, and department managers to organize in-house training, including scheduling, logistics, equipment, and materials Coordinated training delivery, coaching sessions, and certification processes for 2,700+ clinical and non-clinical staff, achieving 93% validation of five key service behaviors.
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Managed the deployment and tracking of training programs within the Learning Management System (LMS), ensuring accurate completion records and compliance reporting.
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Developed post-training reinforcement materials and collaborated with the regional communications team to design and distribute reminder flyers that sustained visibility of trained behaviors.
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Communicated training objectives, requirements, deadlines, and competencies with team leaders, department managers, and staff to ensure alignment and compliance. Retrieved, reconciled, and analyzed evaluation forms; compiled outcome reports to provide actionable feedback to managers, directors, and executives.
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Maintained training, coaching, and support resources in the content management system, ensuring accessibility and version control. Managed training and certification records in the department database for new and existing employees, ensuring accuracy and compliance with organizational standards.