THE COVERSTORY

Belinda Malwa Batdorf Featuring

HubbleIQreveals thedigital experienceofyour everywhere workforceand digitallearners, helpingyouidentify andresolve network,device,and application performanceissues fast,keepingyour organization productiveand happy.

ABOUTTHEMYSTERYWOMANBEHINDTHEMOST INNOVATIVEDIGITALENTERPRISE-

Belinda’s entrepreneurial journey began at the age of 20 in Lusaka, Zambia, Southern Africa, when she realized there was an opportunity to capitalize on imports due to a lack of industrialization She briefly worked in television and print advertising after moving to the United States before finding her niche in technology, specifically telecommunications, cloud computing, data center management, business, and SaaS application When she walked into a data center for the first time,

Belinda says “I knew I was home!” As much as she enjoyed her job, Belinda’s heart drew her back to entrepreneurship. She wanted to build a platform that not only helps businesses but everyone.

When Covid 19 hit Belinda and her business partner Keyvan Berenjian were working on an internet connectivity application helping people navigate internet issues It was about empowering people to solve their internet and wifi issues.

To achieve this, they knew they needed to simplify and consumerize technical instructions so a 6th grader or even grandma could understand them Belinda’s African background gave her a first-hand understanding of the impact of tech illiteracy. They knew that simplification would make solving technical problems less intimidating Belinda & Keyvan built a chrome extension and put it in the chrome store for anyone to download for free in early 2020 chievement First students are mostly black and brown and the first to graduate high school Their Director Marques Stewart wanted his students to focus on education, not technology issues He decided to add HubbleIQ to their IT tool kit to help identify and solve internet issues quickly.

Three months later, the extension was downloaded over 10,000 times by people experiencing connectivity issues Entire schools were downloading it to help students and families struggling with internet issues after going remote Covid was showing the impact of the digital divide. Around the same time, a news article went viral It was of 2 young students sitting in the parking lot of a Taco Bell doing homework “It was heartbreaking!”. Schools couldn’t identify which students were having internet problems to help them, but Belinda and Keyvan knew they could. They decided to pivot into this issue, so they built a dashboard that provides visibility to remote internet issues Pretty soon schools started requesting help They’re most proud to serve Achievement First, one of the largest charter schools in the USA with 15,000 students and 2000 staff.

Technical issues faced by remote students and workers go beyond the internet, so they added device and application monitoring to their capabilities, giving organizations the ability to manage the digital experience of remote endusers.

HubbleIQ’smissionistoenableeveryonetoaccesstheir digitalopportunitieswithautomated,intelligent,andeasyto-understandtechnicalsupport.Thisiswhypartoftheir solutionprovideson-demandself-servicetechsupport.

HubbleIQ’s mission is to enable everyone to access their digital opportunities with automated, intelligent, and easy-to-understand technical support. This is why part of their solution provides on-demand selfservice tech support

Besides achieving all of this, Belinda says it’s not easy to be a black woman immigrant founder in technology, but it’s also not an excuse. She hopes other young ladies can follow their dreams despite any challenges they face. She attributes her success to her husband and her village of supporters. Belinda is defined not only by her work but also by her role as a mother of two daughters. When she is not working, she spends time in California with her family and friends, taking in new experiences, traveling, listening to music, and running soulsparkleliving.com

HayleyHunterHines,CEOofSoulSparkleLivingandtheCreatoroftheSoulCenteredCEOCollective.