Jellis Craig Boroondara NEW RENTERS INFORMATION
CONTENTS Welcome Services Rubbish Disposal Garden Maintenance Condition Report Payment of Rent Locks/Keys Insurance Routine Inspections Repairs Ending a Tenancy Services Complaints Pool & Spa Safety Cladding Safety Smoke Alarms Fire Safety Tips Thank you
WELCOME
We welcome you as a new client of Jellis Craig and provide you with the following information to assist your move into your new home, and your tenancy with us. We utilise our Jellis Craig PropertyMe Client Portal to enable you to access a range of information such as:
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Property and tenancy information, such as your Condition Report, rental agreement, etc.
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Rent and/or invoice due dates
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Log and track the status of any maintenance requests
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Send us a message at any time
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View or download rent receipts
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Upcoming events like inspections or lease renewals
Please click here if you would like to create an account to access the portal, otherwise you need not take any action.
WELCOME TO JELLIS CRAIG
RUBBISH DISPOSAL
SERVICES The connection of your power, gas, telephone and water is to be arranged by you prior to your move, so they are available for you upon occupation.
Your relevant council office has information regarding your weekly rubbish collection or hard rubbish collection day. Your rubbish bins will need to be put out the night before as collections are generally very early in the morning. City of Boroondara
click here or call 9278 4444
We recommend ‘Hood’ They can connect these services for you at no cost. They can be contacted on 1300 242 824 or click here.
City of Stonnington
click here or call 8290 1333
Alternatively, you have the option to connect these yourself, following are some of the options for providers:
City of Whitehorse
click here or call 9262 6333
City of Yarra
click here or call 9205 5555
City of Port Phillip
click here or call 9209 6777
City of Glen Eira
click here or call 9524 3333
City of Manningham
click here or call 9840 9333
Power & Gas Origin Energy
click here or call 13 66 83
Energy Australia
click here or call 13 34 66
GARDEN MAINTENANCE Unless otherwise specified it is your responsibility to water, cut lawns, prune trees and shrubs, and maintain the garden beds on a regular basis throughout the tenancy. We have a list of recommended gardeners and are happy to provide you with these details.
CONDITION REPORT The Condition Report provided at the commencement of the Rental Agreement must be signed and returned to us within five (5) business days after entering into occupation of the premises. If the Condition Report is not returned, the copy held by us will be accepted as conclusive evidence of the state of repair or general condition of the rented premises, as at the commencement of this tenancy. This document is as important as the Rental Agreement you signed as it establishes the condition of the property at the commencement and will be used as a comparison at the end of your tenancy as the basis on which your bond is refunded. Our property managers also take comprehensive photographs to accompany the condition report. Your condition report is available via your portal, or we can email it to you.
WELCOME TO JELLIS CRAIG TO VIEW THE RENTERS GUIDE, VISIT CONSUMER AFFAIRS HERE PAYMENT OF RENT You have been provided with a BPAY Biller Code and BPAY Reference number which enables you to pay your rent through your online banking. You can also set up a recurring payment with your BPAY details, ensuring you do not forget to pay each month. Rent is payable monthly in advance and should reach our office on or before the due date every month. Receipts will only be mailed if a stamp selfaddressed envelope is provided. If you require any assistance or further information, please contact your Property Manager here.
INSURANCE It is your responsibility to insure your contents as the landlord’s policy covers building, fixtures and fittings only. With the ever-increasing incidence of burglary and theft, we strongly recommend you take out contents insurance cover. We recommend EBM for contents insurance, click here to get started.
ROUTINE INSPECTIONS A routine inspection of the property is carried out after three (3) months and every six (6) months thereafter. The second inspection will coincide with discussing lease renewals and rent reviews. We will provide you with adequate notice of these inspections, and you are welcome to be present when the inspection is conducted.
REPAIRS CONTACT DETAILS Please advise your Property Manager of the telephone number at the property should you have it connected. Also, if you change employment, please advise your Property Manager and provide the new number and email address. There are various reasons you may need to be contacted throughout your tenancy, such as repairs and inspections so having your up to date phone and email contact information is vital. Click here to email your property manager.
LOCKS/KEYS You may change the locks at your cost at the property, providing a duplicate key is given to Jellis Craig, however please contact us before this is done as some doors have specific fire ratings and require a licenced locksmith to attend. Whilst all due care and attention has been taken, we cannot guarantee that all keys to the property were returned by the previous occupants. To ensure total security, it is our recommendation that the barrels in all locks be replaced. If you are of the belief that any locks at the property are defective, we ask that you report this immediately to your Property Manager here.
As soon as a problem occurs, please advise your Property Manager immediately or click here to view our emergency trades list here. It is a provision of the Residential Tenancies Act 1997 that you advise us of any problem that occurs during your tenancy. If not, you could be held liable for any additional costs the landlord might incur. Your property may have RACV Emergency Home Assist, which will be in your Rental Agreement. If so, please contact them for any urgent repairs.
WELCOME TO JELLIS CRAIG
ENDING A TENANCY The process for ending a tenancy is detailed in the Residential Tenancies Act 1997. A tenancy only ends when one of the parties to the Rental Agreement gives notice to the other party. In other words, your tenancy does not automatically conclude at the expiry of the Rental Agreement. If you decide to vacate the property at the end of the Agreement, you must give written notice twenty eight (28) days beforehand, advising the date you will be vacating. You can also notify us of your intention to vacate online here. If you require early termination during the term of the Agreement, you will be breaking the Agreement and will be responsible for the rent until the property is re-let, as well as the landlord’s pro-rata costs in reletting. These are outlined in your rental agreement, and will also be explained to you at the time you advise of your vacating.
TENANCY TRANSFERS In the event that one of the tenants named on the agreement wishes to move out and arrange a replacement tenant, there is a process for this to occur. This transfer can only be completed with the full consent of the owner and the onus of completion of all documents remains with the outgoing tenants. Please contact our office and we will provide you with further information on the forms and costs involved.
COMPLAINTS We hope that our service will never give you cause for complaint, however if you feel there is an issue that needs to be taken further please visit our website for our complaints handling procedure here or contact our Client Services Team on 03 9810 5000. For all day to day issues, please contact your Property Manager.
S E RV I C E S
R E N TA L H E R O E S
We are excited to introduce you to your new property assistant, “Alex”
Alex is our friendly chatbot who will provide you with instant support requests like; • “How much is my rent and when is it due” • “My hot water system is not working” • “I need to add someone to my tenancy” • “The dishwasher won't switch on” Or anything else that you need help with! Available 24/7, free to use and no account needed! • •
Click on the following link Try Alex Now Send an SMS with "JC Hawthorn" to 0488 883 644
We’ve partnered with a company called Rental Heroes to deliver this new experience – you’ll find their FAQ guide here. Whilst Alex will provide help with urgent maintenance requests, you should always call 000 in the case of life-threatening emergencies.
P O O L & S PA S A F E T Y - R E N T I N G R I G H T S & R E S P O N S I B I L I T I E S To check your pool gate or access door is working effectively, open the gate/door & let go. Allow the gate/door to close, then check to make sure it is secure. To be effective as a barrier, the gate/door should lock back into place immediately.
Top 5 Risks with Pools 1. Gates and doors that are no longer self-closing The pool gate is usually one of the first areas where safety issues arise as it is the part of the barrier that is constantly used. This is also commonly seen with doors that are able to be used as part of barriers for pools and spas that were installed pre 2010.
2. Gates and doors that are no longer self-latching General wear and tear of the locking mechanism means that many gates and doors will no longer self-latch when they close. If the gate or door is not properly locked, children may be able to gain unsupervised access into the water area.
3. Gates that are propped open Sometimes, especially during summer and pool parties, the pool gate is propped
open (e.g. with a chair, pot plant or esky) to allow adults easy access to the pool area while they are carrying food and drink. This practice is dangerous as it also allows children unsupervised access to the water area. Pool gates must remain closed at all times.
4. Ground movement Ground movement may cause parts of the barrier, including the gate, to shift. Even a slight shift may mean that the gate no longer functions properly or that gaps appear in and under the barrier, which may allow children unsupervised access into the water area.
5. Climbable objects near the pool barrier Objects located near the pool barrier or on the neighbor’s side of a boundary fence (e.g. BBQ’s, pot plants, pool pumps, chairs etc.) may enable a child to climb over and gain access to the water area.
P O O L & S PA S A F E T Y
Pool Fencing Laws
Tenant Responsibilities
Drowning is one of the leading causes of death for Australian children under 5 years of age.
Daily: •
Empty leaves from the skimmer basket. This will ensure proper flow of water.
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Look at the pool water which should be clear and showing no sign of green or brown algae on the sides of floor of the pool.
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Add the daily prescribed dose of chlorine or sanitizer to the pol water (for non-salt chlorinator pools)
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If an automatic pool cleaner is fitter, make sure that it is moving freely around the pool and check for blockages if it is not moving.
Restrict Access
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Check that the salt chlorinator output is sufficient.
• Pool gates should remain closed at all times.
Weekly:
• Gates and access points should never be left propped open.
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• Objects located near the pool barrier (e.g. BBQ’s, pot plants, play equipment, outdoor settings) may enable a child to climb over and gain access to the water area.
Check around the pool equipment, for leaks and ensure that the area under the pump is dry. If there are any leaks, notify the agent without delay.
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Check the output lights and any warning lights on the salt chlorinator.
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Rake any leaves from the surface of the pool and the pool floor
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Test the water for ph and chlorine levels particularly if the pool water looks dull or there is a sudden change in the pool water appearance.
Under Victorian Building Requirements all swimming pools and spas on residential properties in Victoria with a depth greater than 30cm (300mm) are required to be surrounded by a safety barrier (e.g. a pool fence).
Inflatable or temporary pools with a depth greater than 30cm also require safety barriers and must comply with council regulations
Children must be supervised • Never take your eyes off children around water. • Take your children with you if you leave the pool area, it may only take ten seconds for a child to become submerged. • Remain within arm’s reach of the child at all times.
Know what to do • Enroll in a resuscitation course so you are able to respond in case of an emergency. • Report any suspected issues relating to pool safety to your Property Manager immediately.
CLADDING SAFETY Most of these steps are straightforward, make good common sense and go a long way towards keeping everyone safe. If there is a fire in your apartment, you need to alert all the residents and take the following safety measures.
Whether you are a resident, an owner or a building manager, everyone has a part to play in fire safety. Combustible cladding on the exterior of a building doesn’t necessarily mean that your building is unsafe. However, once a fire starts combustible cladding may contribute to the spread of fire. This not only affects building occupants, but also bystanders and adjoining buildings.
• Safely evacuate the buildind and dial 000 • Tell the operator that there is an emergency taking place, what your location is and that you require assistance • If you cabable in using a fire extinguisher in the event of a fire, know where they are located and how to use them.
There are a few simple steps that you should follow to minimise the risk of fire and will keep you, your neighbours and your family safe.
vba.vic.gov.au/cladding Plan ahead
Reduce the risk of fire spreading by making your balcony safe
SMOKE ALARMS
It is a requirement of the Residential Tenancies Act 1997 to provide you with information on how your smoke alarm operates.
PLEASE VISIT THE LINK HERE TO READ MORE ABOUT SMOKE ALARM SAFETY
FIRE SAFETY TIPS FOR BALCONIES
Follow these important tips to ensure your safety and help prevent fires starting;
Gas bottles - always store outside, upright and away from heat.
BBQs - keep at least 50cm from all walls and anything that may be able to catch light, as well as electrical items and power points.
Smokers - always use a heavy duty high-sided ashtray made of non-flammable items (including furniture).
Keep your balcony tidy and free from clutter - never store rubbish or any flammable items (including furniture).
Air conditioning units - keep clothing and material at least 1 meter away from the unit. Never cover or obstruct.
IN CASE OF A FIRE, CALL 000 (TRIPLE ZERO) For further information on fire safety, Fire Rescut Victoria’s Home Fire Safety booklet (accessible in English and 21 other languages) is available, please click here For further information on gas safety, visit the Energy Safety Victoria website or click here
Fire extinguishers - make sure you keep one in an easy accessible place in case you need it.
T H A N K YO U
jelliscraig.com.au