we protect dreams
2017
WE PROTECT DREAMS
ABOUT US
Gibraltar BSN Life Berhad is wholly owned by a holding company that is jointly owned by Prudential Financial , Inc, (PFI)* through its subsidiary, The Prudential Insurance Compamy of America (PICA) of the United States wh ich owns 70 percent of the business, and Bank Simpanan Nasional (BSN ) of Malaysia, whIch owns the remaIning 30 percent. *PFI of the United States is not affiliated with Prudential pIc. which IS headquartered In the United Kingdom
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THE PERSON WHO WORKS IN THE FIELD OF LIFE INSURANCE SHOULD BE MISSIONARY OF LOVE Founder of PFI John Dryden - 1875
The name ‘Gibraltar’ and our iconic ‘Rock of Gibraltar’ emblem refer to PF I, one of our shareholders, which has a history of nearly 140 years in the United States. They combine with our use of blue in order to link back to our heritage and maintain our lineage to PFI’s strong presence in its home market. In particular, the image of The Rock® helps to convey your brand pillars - Worthy of Trust, Stability, Expertise and Quality Service - in countries that are less familiar with our heritage. By including BSN in our logo, we signify our joint venture with a brand that has a strong heritage in Malaysia. Together, Gibraltar BSN Life Berhad brings Malaysia the strongest possible combination of international insight and local market expertise. With PFI’s global capabilities and BSN’s local expertise and broad distribution network, Gibraltar BSN Life will strengthen its presence across Malaysia and deliver a broad array of innovative services to meet consumers’ evolving needs.
Gibraltar BSN Life customers will experience a straightforward approach to the purchase of life insurance, aimed at addressing their personal needs with minimal complexities. For example, customers approached by our agents will be able to see clear product choices, experience a straightforward buying process that features simpler underwriting, and plain language in all brochures and communications. Over time, our customers will be able to choose from a tailored array of products and services with the ability to access service on-line, and experience an easier claims process. With the goal of dist inguishing ourse lves as “different and better”, Gibraltar BSN life strives to simplify the customer experience in a holistic manner across the full spectrum of its market segments, offering greater accessibility to our products and services.
PRUDENTIAL FINANCIAL, INC. (PFI) * PICA IS part of one of the world’s largest financial Institutions PFI. PFl’s logo, “The Rock®” represents strength and stability and IS positioned as a representative symbol of one of the best-known brands In the United States. The history PFI has forged is irrefutable proof that it really is possible to provide quality service to customers over time. Today, PFI IS known not only for ItS stability but also for the wide range of products offered. Therefore, it is considered a worldclass financial services institution.
Since 2010. PFI has held one of the top spots in FORTUNE® magazine ranking of the “ World’s Most Admired Companies®” in the “Insurance; life and Health” category
Serves customers in more than
40
countries
Today, PFI is a financial services leader, one of the world’s largest financial institutions, and serves customers in more than 40 countries around the world; and with respect to life insurance, has operations in the United States, Argentina, Brazi l, Mexico, Japan, Korea, Taiwan, Italy, Poland, China and India and now, including Gibraltar BSN Life Berhad, Malaysia. “PFI of the United States is not affiliated with Prudential pIc. which is headquartered In the United Kingdom.
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One of the World’s largest financial institutions
Nearly
140
years in Business
BANK SIMPANAN NASIONAL (BSN) BSN, a statutory body under the Ministry of Finance was established in December 1, 1974. The Bank’s mission is to encourage savings, investment and smart financial management and to improve the well-being and quality of life among Malaysians. Today, BSN has more than 7,000 experienced employees, 401 branches, 872 automatic teller machines (ATM), 372 cash deposit machines (COM) along wilh more than 6,000 Regislered Banking Agenls (EB BSN) throughout Malaysia. As at July 2015, BSN had over 9 million deposilors throughout Malaysia wilh relails deposits amounts RM14.7 billion.
14.7 Retails Deposits
9
RM BILLION
Million
Customers Across Malaysia
7,000 Employees Nationwide
401
Branches
OUR MISSION
WE PROTECT DREAMS OUR CORE VALUE WORTHY OF TRUST We keep our promises and are committed to doing business the right way.
CUSTOMER FOCUSED We provide quality products and services that meet our customers’ needs.
RESPECT FOR EACH OTHER We are inclusive and collaborative, and individuals with diverse backgrounds and talents can contribute and grow.
WINNING We are passionate about becoming an unrivaled industry leader by achieving superior results for our customers, shareholders and communities.
OUR VISION
TO DELIVER DIFFERENT & BETTER LIFE insurance soultions for all malaysians
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our vision is droven by three main attributes:
different and better quality products, service and people collaborative culture, trusted partner
CORPORATE INFORMATION BOARD OF DIRECTORS Benell Maximillian Theseira (Chairman)
Y.Bhg. Datuk Azizan Bin Haji Abd Rahman
Jan van den Berg
Y.Bhg. Data’ Danapalan M.T.P. Vinggrasalam
Y.Bhg. Daluk Adinan Bin Maning
Tim Dammen Thomas
Y.Bhg. Dalo’ Kamil Khalid Ariff
John Sneddon McConnachie
SENIOR MANAGEMENT COMMITIEE Mr. Vincent Kwo ShihKang ChIef Executive Officer
Ms. Eubee Dng Jiuan Ching Assistant General Manager Investment
Mr. Edward Kong Tek Fah ChIef Financial OffIcer
Mr. Roslin Bin Asther Assistant General Manager - Human Resources & Administration
Mr. Nikolaos Stampoulis Chief Officer - Appointed Actuary Mr. Koh Wei lee Chief Marketing Officer Mr. Niranjan Parab Chief Distribution Officer Ms. Yap Suat Yen, Su-En Chief Officer - Bancassurance Mr. Jacky Chan Pen lon Chief Officer - Agency Mr. Chris Sandquist Vice President - Agency Management Mr. Brandon T Downer Vice President - Project Management
Mr. Christopher Woon Muo Chaon Assistant General Manager - Life Operations & Information Technology Ms. Joanne Yang Wei Fong Chief Offrcer - RIsk Management & Compliance Mr. Yong Chwen Long Head - Information Technology Ms. Fara Diba Binti Baharuddin Head - PosAssurance Ms. Chitra Sridharan Senior Manager - Internal Audit Ms. Rohaya Binli Yaziz Senior Manager - Legal & Corporate Secretarial
OUR SPECIALIZATON The range ot products offered by Gibraltar BSN Life is exclusively designed to give customers the freedom to focus on what matters most during every cycle of their lives.
Financial Security Helping to ensure the security of your famiIy ‘s financial well-being and future.
Protection Coverage against unforeseeable circumstances and loan protection on your assets.
Savings / Investment Providing returns on your policy such as bonuses, regular cash return and / or monthly income benefit.
Education Preparing and planning for your child’s education.
Retirement Enjoy the many returns of your policy through your golden years.
Health Protection against 36 critical illnesses and taking care of your hospitalization and surgical bills.
HEAD OFFICE
Gibraltar BSN Life Berhad (277714-A) Bangunan Gibraltar BSN 16, Ja lan Tun Tan Siew Sin, 50050 Kuala Lumpur P.O. Box 10B45, 50726 Kuala Lumpur
General line: 03-2687 2000 Customer Service: 03-2687 2020 Fax: 03-2026 6097 Email: customerservice@gibral tarbsn.com
www.GibraltarBSN.com
BRANCHES KUALA LUMPUR
PULAU PINANG
KUCHING
Lot L7-05, Level 7 BREM Mall, Jalan Kepong 52000 Kuala Lumpur
No. 29, Rangoon Road 10400 Pulau Pinang
No.5, Lot 3082, Block 10 KCLD, Jalan Rock 2112 Miles 93250 Kuching, Sarawak
Tel: 03-6251 8045 Fax: 03-6251 8031
Tel: 04-2298963 Fax: 04-229 8962
Tel: 082-419 795 Fax: 082-243 067
PETALING JAYA
JOHOR BAHRU
SIBU
Unit 4-4, 4th Floor Surian Tower No.1, Jalan PJU 7/3 Mutlara Damansara 47810 PetalingJaya, Selangor
22, Jalan Sulera Tanjung 8/3 Taman Sulera Ulama 81300 Skudai Johor
Lot 3794 Block 3 Sibu Town District No. 37, Lorang Pahlawan 7 Jalan Pahlawan, 96000 Sibu Sarawak
Tel: 03-7725 8860 Fax: 03-77258870
Tel: 07-556 9086 Fax: 07-556 9046
Tel: 084-214 072 Fax: 084-210 184
SETIA ALAM
KOTA BHARU
KOTA KINABALU
Lot 19-2, Setla Avenue Jalan Setia Prima S U13/S Setia Alam, Seksyen U13 40170 Shah Alam, Selangor
Lot 284, Seksyen 22 Jalan Kola Darul Na,m 15150 Kota Bharu Kelantan
Tel: 03-3358 6154 Fax: 03-3358 1675
Tel: 09-747 4300 Fax: 09-747 4290
Unll No. K-63A-G Ground Floor, Block K KK Times Square Signature Office Off Coastal Highway 88100 Kota Klnabalu, Sabah Tel: 088-248 624 Fax: 088-215964
MELAKA
IPOH
No. 42, Jalan Merdeka Taman Melaka Raya 75000 Melaka
No.1, Persiaran Greenlawn 4B Greentown Business Centre 30450 lpoh, Perak
Tel: 06-2824077 Fax: 06-282 6472
Tel: 05-241 0468 Fax: 05-241 0467