Simply Maid: Housekeeping Made Easy

Your Guidebook to Success

Table of Contents

02 Welcome Message 04 About Us 05 Introduction 05 Why Join Simply Maid?

05 On-boarding Process 05 Service Provider Requirements 05 Support Network

08 6 Cleaning Commandments 09 Simply Maid Checklist 10 Service Extras

11 Charges & Earnings 11 What do customers pay?

11 How much do you earn?

11 Are there customer discounts?

12 Tiered Payout 12 Rookie Tier 13 Pro Tier 13 Superstar Tier 14 ”Extras” Pricing

15 Important Rules & Policies 17 Cleaning Process 17 Accepting Jobs 18 Your Schedule 18 Sample Schedule Details 19 Sample details Defined

20 Things To Do Before the Job 20 Things To Do on the Job 21 Issues During the Job 21 Something is Broken 21 You Are Later 21 Customer is Not Home 21 You Can’t Find the Key 21 House is Much Larger than Standard Size

22 After the Job is Complete 23 How and When to Contact the Customer 24 How and When to Contact Simply Maid

01 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

SIMPLYMAID.COM.AU

Hello!

Welcome to Simply Maid!

This handbook is provided to show you exactly what you need to know to be a successful service provider with us.

We have included general information, rules and guidelines that need to be followed. If you have any unanswered questions, please feel free to call us on 1300 009 363 or email us at hello@simplymaid.com.au!

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 02

“Cleaning is our game and your happy experience is our reward.”

03 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

SIMPLYMAID.COM.AU

About Us We believe a good, fresh clean will help create a happy home. We focus on providing a seamless online booking experience, top-notch customer service and quality cleaners.

At Simply Maid, our team of trusted and experienced house cleaners are on a mission to make cleaning as enjoyable and simple as possible. And that's the way it should be! We offer professional cleaning services throughout Sydney, Melbourne and Brisbane! We like to think of ourselves as Australia’s very own superheroes, arriving just at the right time to sort out even the messiest of homes.

Our booking system aligns with our beliefs about cleaning. In under 60 seconds, the customer can safely and securely book a clean for their home and then sit back and relax. It's really that easy.

Our motto is, “Cleaning is our game and your happy experience is our reward.”

We expect our cleaners to: Supply their own products and equipment Be fully insured for a minimum of $5 million Have current police check Have previous cleaning industry experience Maintain 4+ star customer satisfaction rating

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 04

Introduction Why Join Simply Maid? ●

●

●

● ●

Choose to accept or decline any work - 100% flexible work built around your schedule!

Get paid between $25-35 an hour! Our top providers earn more than $1000 a week!

Tiered rewards and get paid more for higher quality work!

Paid weekly to your bank account of choice We’ll handle the customer support, billing, invoicing and filling up your schedule while you focus on what you do best - cleaning!

On-Boarding Process ● ● ● ● ●

Online application Background Check & Sign contract Service provider handbook and online quiz Phone interview Test job

Service Provider Requirements ● ●

● ● ● ● ● ●

Must pass our 5-step on-boarding process Maintain a 4+ star customer satisfaction rating to continue receiving work Provide own equipment and supplies Be registered for an ABN Have reliable car and license Have public liability insurance for minimum of $5 million Have current police check Must speak fluent English

Support Network Cleaning hours are between 7 am - 5 pm. Simply Maid Support is available Monday through Saturday, 9 am - 5 pm. You can contact us if you run into any issues with your jobs or have any questions.

Contact Phone 1300 009 363 05 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

Email

hello@simplymaid.com.au

Chat

WhatsApp Group SIMPLYMAID.COM.AU

100% flexible work, built around your schedule!

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 06

6 Cleaning Commandments At Simply Maid, we focus on high quality cleaning and happy relationships with our clients. To keep your customer happy, we have put together these 6 cleaning commandments to ensure you get that 5-star rating every time!

Receive a 5-star rating every time!

07 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

SIMPLYMAID.COM.AU

1

2

3

Show up on time

Get to know your customer

Provide 110% service

If you are running a few minutes late, notify your customer about your arrival time as soon as possible! You will be penalized with a fee if you don’t notify them!

Be personal, chat, build trust and a relationship with them.

You must provide over the top service and aim to receive a 5-star rating for every job!

4

5

6

Double check your work

Verify Customer Satisfaction

Follow our guidelines & checklists

Always check again before leaving the property! Be attentive to your work and don’t skip the detail or deep cleaning.

If your customer is home, verify they are happy with the service before leaving the property.

Follow them to ensure every customer is happy with your service! These are provided in the next few pages.

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 08

Simply Maid Checklist This is filled by the customer and sets their expectations on what they’re purchasing. If you do not perform what’s included in the checklist, you will receive a poor rating. This may result in your removal from our platform. Always put in the extra effort to get your 5-star rating!

All Areas

Regular Clean

Deep Clean

Move in/out

Cobweb Removal Dust Blinds and Windows Ledges Pillows and Cushions Fluffed Hardwood Floors Vacuumed/Washed Dust Furniture and Decorations Lamp shades Cleaned and Dusted Clean Glass Tabletops Empty Trash Bin(s) Carpets & Rugs Vacuumed Make Beds (change linens if left out) Hallways and Stairs Cleaned Tile Floors Vacuumed and washed Upholstered Furniture Vacuumed Quick Declutter and Organize Room Ceiling Fans Detailed Detailed Skirting Boards Detail Doors and Cabinets Clean Inside Cabinets, Drawers & Shelves Clean Inside Windows

Kitchens Clean Stove Top, Stove Fan, Splashback Clean Countertops Clean Sinks Polish All Stainless-Steel

09 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

SIMPLYMAID.COM.AU

Clean Kitchen Floors Run and Fill Dishwasher Wipe Outside of Kitchen Cabinets Clean Inside Microwave General Kitchen Straightening Wipe Outside of Appliances Clean Inside Oven Clean Inside Cabinets, Drawers and Shelves

Bathrooms All Surfaces and Countertops Scrub and Clean Toilets Scrub and Clean Showers, Shower walls, tiles Scrub and Clean Sinks, Tubs Outside of cabinets Buff mirrors, Taps and Chrome Clean Inside Cabinets, Drawers and Shelves

Service extras Move in/Move out

A full detailed and thorough clean of empty house to prepare for new owners/tenants to move in. (This option is for clients who are moving in or out, getting house ready for sale, open inspections or looking to get bond back.)

Deep/Initial cleaning

A detailed and thorough cleaning of the client’s home. (This is for homes not cleaned for 30 days or for first cleans, to get the client’s home prepared for our ongoing service.)

Change bed sheets

Ask the client if they’d like the linens changed.

Inside Fridge Inside Windows Clean dirty dishes Oven cleaning Balcony Inside cabinets Spot clean walls

Service Exclusions Chandeliers, Tile & Grout, Light Bulbs, Bio-hazards (mold, etc.), Hoarding, Animal Waste, High Reach Areas (more than 2 step ladder), Putting away dishes, Exterior Windows

Carpet steam clean Wet wipe blinds GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 10

Charges & Earnings What do our customers pay?

Our customers can choose between two pricing models:

Full House Clean

Hourly Rate

Flat-rate model based on number of bedrooms and bathroom

Customers can choose how long they want you there per hour

How much will you earn?

Simply Maid pays our contractors a percentage of the entire invoice that we charge the customers. See details in the following pages.

Are there customer discounts?

Yes. Occasionally, special offers and discount codes will be given to customers which will affect your pay rate. Below are the discounts types: Weekly 20% off

11 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

Fortnightly 15% off

Monthly 10% off

SIMPLYMAID.COM.AU

Tiered Payout All teams will start off with Rookie Tier rates and can work towards becoming a Pro, or even a Superstar!

You will receive an extra $15 for any customer who leaves you an online review like Google, Facebook, etc.

We will increase your flat-rate percentage pay out depending on the quality of your work, reliability and how long you’ve stayed with us. We focus on quality and reliability overall and reward you for your hard work!

You will be shown the amount offered from each job before you choose to accept or decline any work. Below you will find the general guideline on how much you will earn from base pay.

Rookie Tier Requirements

For all newcomers Maintain a minimum 4-Star rating to continue receiving work

Pro Tier Maintain a 4.5-Star rating 50 Completed bookings

Superstar Tier 4.5-Star rating 200 Completed Bookings No Reliability Penalties within past 3 months (e.g. lateness, cancellations, and/or rescheduling) Must be GST Registered

Flat-Rate

60%

65%

70%

Hourly

65%

65%

70%

Online Review Bonus

$15

$15

$15

Rookie Tier 60% flat-rate and 65% hourly Service

One time

Weekly

Fortnightly

Monthly

1 Bed, 1 Bath

$77.4

$61.92

$65.79

$69.66

2 Bed, 2 Bath

$101.4

$81

$86.19

$91.26

3 Bed, 3 Bath

$125.4

$100.32

$106.59

$112.86

4 Bed, 4 Bath

$161.4

$129.12

$137.19

$145.26

5 Bed, 5 Bath

$191.4

$153.12

$162.69

$172.26

6 Bed, 6 Bath

$215.4

$172.32

$183.09

$193.86

Hourly

$29.25

$23.4

$24.86

$26.32

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 12

Pro Tier 65% flat-rate and 65% hourly Service

One time

Weekly

Fortnightly

Monthly

1 Bed, 1 Bath

$83.85

$67.08

$71.27

$75.46

2 Bed, 2 Bath

$109.85

$87.75

$93.37

$98.86

3 Bed, 3 Bath

$135.85

$108.68

$115.47

$122.26

4 Bed, 4 Bath

$174.85

$139.88

$148.62

$157.36

5 Bed, 5 Bath

$207.35

$165.88

$176.24

$186.61

6 Bed, 6 Bath

$233.35

$186.68

$198.34

$210.01

Hourly

$29.25

$$23.4

$24.86

$26.32

Superstar Tier 70% flat-rate and 70% hourly Service

One time

Weekly

Fortnightly

Monthly

1 Bed, 1 Bath

$90.3

$72.24

$76.75

$81.27

2 Bed, 2 Bath

$118.3

$94.5

$100.55

$106.47

3 Bed, 3 Bath

$146.3

$117.04

$124.35

$131.67

4 Bed, 4 Bath

$188.3

$150.64

$160.05

$169.47

5 Bed, 5 Bath

$223.3

$178.64

$189.80

$200.97

6 Bed, 6 Bath

$251.3

$201.04

$213.60

$226.17

Hourly

$31.5

$25.2

$26.77

$28.35

How and when will I get paid?

Can I discuss my pay with the customer?

You will be paid directly into your nominated bank account every Monday. You are required to provide invoices for each week. Otherwise, you will not get paid.

You are NOT to discuss your pay with the client.

Discussing this with your client is very unprofessional and will lead to your removal from our platform.

If you have any issues with pay, please call our Simply Maid Support Network.

13 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

SIMPLYMAID.COM.AU

“Extras” Pricing Extra

Rookie

Pro

Move in/out 1, 2 BR

$90.00

$97.50

Move in/out 3, 4 BR

$150.00

$162.50

Move in/out 5, 6 BR

$180.00

$195.00

Deep/Initial 1, 2, 3 BR

$35.40

$38.35

Deep/Initial 4, 5, 6 BR

$59.40

$64.35

Change Bed Sheets per bed

$6.00

$6.50

Inside Fridge

$17.40

$18.85

Inside Windows 1,2,3 BR

$35.40

$38.35

Inside Windows 4,5,6 BR

$59.40

$64.35

Clean Dirty Dishes

$17.40

$18.85

Oven Cleaning

$29.40

$31.85

Balcony

$17.40

$18.85

Inside All Cabinets

$33.00

$35.75

Spot Clean Walls 1, 2, 3 BR

$59.40

$64.35

Spot Clean Walls 4, 5, 6 BR

$113.40

$122.85

Wet Wipe Blinds per blind

$18.00

$19.50

Carpet Steam Clean 1 BR

$84.00

$91.00

Carpet Steam Clean 2 BR

$108.00

$117.00

Carpet Steam Clean 3 BR

$150.00

$162.50

Carpet Steam Clean 4 BR

$179.40

$194.35

Carpet Steam Clean 5 BR

$210.00

$227.50

Carpet Steam Clean 6 BR

$240.00

$260.00

Superstar $105.00 $175.00 $210.00 $41.30 $69.30 $7.00 $20.30 $41.30 $69.30 $20.30 $34.30 $20.30 $38.50 $69.30 $132.30 $21.00 $98.00 $126.00 $175.00 $209.30 $245.00 $280.00

*Recurring service discount will affect this amount

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 14

Important Rules & Policies Quality Service providers must maintain an average 4-star rating or above to stay on the platform.

If you receive a 3-star rating (or below) three times or if a customer leaves due to your poor job, you will be removed from the platform.

As an independent contractor, you are responsible for the quality of any job you complete. If a customer is unhappy with the quality of the service, you are required to provide a follow up clean.

If you are 30+ minutes late to your clean a $10 penalty can be applied. If you are late more than twice you will be removed from the platform.

Reliability As an Independent Contractor, you are liable for your actions. Failure to show up to a scheduled clean will result in a $50 penalty. Your lack of attendance results in a direct loss of revenue for Simply Maid.

If Simply Maid is required to provide a follow up clean ourselves, you will be charged a $50 penalty.

Contacting a customer outside of the platform to reschedule the job can result in a $20 penalty due to an operational impact for Simply Maid. Once you've accepted a job in the platform, be sure you will be able to attend.

If Simply Maid is required to provide a partial or full refund to the customer, your pay will also be impacted as you earn a percentage of the amount charged to the customer.

Failure to show up to a clean more than once will result in instant removal from the platform. You are responsible for delivering reliable service to your customers - don’t let them down!

Punctuality

Canceling a clean is NOT PERMITTED. If you cancel a job with less than 48 hours, a $50 penalty will apply. If you do this more than once you will be removed from the platform.

Always be on time. Punctuality is a crucial part of excellent service.

If you are 10 minutes late or less, please text or call your customer and Simply Maid as soon as possible before cleaning.

If the customer contacts us because you failed to notify them, there will be a $20 penalty.

15 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

Illness If you are sick, you need to give us at least 24 hours notice, or you will be charged the $50 cancellation penalty for the job that was dropped. This penalty will be waived if you can provide a medical certificate.

SIMPLYMAID.COM.AU

Valuables Please leave any valuables such as jewelery or money where you find them. If you find valuables on the floor, please put them on a table or in a safe spot where they will be visible to the customer when they return home.

Breakages If you break or damage a customer’s belongings or property, please

take a photo of the damage and notify Simply Maid and your customer immediately.

As an independent contractor, it is your responsibility to replace the damaged or broken item or use your Public Liability insurance to do so. If you fail to notify Simply Maid of a breakage when it happens, you will be removed from the platform.

Theft Any theft by a Simply Maid Service Provider on a clean will result in instant removal from the platform.

Poaching Any poaching of clients will result in an instant removal from our platform and we will be seeking charges due to a direct result in loss of revenue.

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 16

Cleaning Processes 17 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

Accepting Jobs You are responsible for providing your customer a reliable service. Don’t let your customers down by canceling or rescheduling!

Before accepting a job offer, you should: ●

●

●

●

Ensure that the job fits you and your teams schedule before accepting.

Ensure you are able show up at the specified date/time Ensure you don’t have any overlapping jobs during that time slot Ensure you can send the same cleaners for recurring jobs

How to accept a job All job offers are sent to our WhatsApp group with other service providers and is on a first come first serve basis.

If you have not been added to our WhatsApp Group, please notify us.

You will be provided the following information in each job offer: ● Date/time ● Suburb ● Service type ● Amount you will earn ● Parking and access details Just respond “I’d like this” to accept the job or “I can’t do it” if you don’t like the job.

Once the job is accepted, you can view your booking on the team portal and in your Daily Schedule Email which is sent at 5 pm the day before.

Canceling or rescheduling a job Canceling any jobs with less than a 48 hours notice is NOT PERMITTED. If you need to cancel or reschedule any job, you must notify us 48 hours prior! We have a responsibility of providing our customers a reliable service. Do not let them down! You will be

SIMPLYMAID.COM.AU

Sample Job Schedule Details

Obtaining Your Schedule Upon joining us, you will receive a Welcome email to create your team portal account with Simply Maid.

Use the following instructions to view your scheduled bookings and feedback.

Booking-ID 8DNfHfXjtJ6dW7ynM6p9EszbRtZOeN

Team Portal Login

City Drummoyne

1. Visit www.team.simplymaid.com.au 2. Login using your username and password 3. Click bookings on the top menu You can view your schedule in either list or calendar view. Click on the icon on the top right to change views.

If you have forgotten your password you can reset it by clicking the ”Forgot my password” link on the login page.

Daily Schedule Email Every day at 5 pm you will receive an email with your next day’s entire schedule. You can print this out or save it on your phone so you have the job notes with you on the scheduled date.

It is important that you check your email and schedule every day to ensure you don’t have any assigned jobs that you may have forgotten.

All jobs showing in your schedule should be attended even if you are unsure about it. You will be penalized for not showing up to any scheduled jobs.

Name Charlotte Abaldonado Email Address State NSW Zip Code 2047 Date/Time Wednesday 28/03/18 at 7:00am-8:00am Payment Method Stripe Type of Service 2 Bedrooms Type of Service price $129.00 Pricing Parameters 1 x Bathroom Pricing Parameters price $20 Subtotal $149.00 Frequency Monthly - 10% off Frequency Discount 10.00% ($14.90) Final Price (after discounts and adjustments) $134.10 Total $134.10 Staff Notes **28/02 Please clean fridge today too** Please try and arrive by 7:30 - 7:45am ish - customer has to leave for work by 8am.

Customer Notes Time not flexible as I leave the apartment at 7:30/8am Where can I park?

There is street parking - NA How will we get inside your home?

I will be home On a scale of 1-5, how clean would you estimate your home to be?

4 - Regularly cleaned and maintained Is your date/time flexible?

Yes - date only SMS notifications on Assigned team(s) Team Ana - 60.00%

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 18

Schedule Details Defined Phone

You’ll be given the customers phone number and you should only call the customer if you: ● Are running late ● Can't find their house ● Can't find the key ● Aren't sure how to get into the house or apartment ● Need to ask them a question about their notes ● Accidentally break something

Type of Service

This will either show hourly or number of bedrooms. In “Sample Job Schedule Details,” the service is for a 2 bedroom home.

Pricing Parameters

This will display the amount of bathrooms the property includes.

You can receive jobs with either an 1 hour window or an exact time.

“Sample Job Schedule Details” on the previous page displays 7:00 am - 8:00 am. This means you have 1 hour to arrive and anytime past 8:00 am is considered late.

Date/Time

If you anticipate that you’ll arrive later than 8:00 am you should SMS or call your customer as soon as possible and let our office know."

Total Price

This is the amount you will earn for the job.

These are notes our office may leave you. These notes are very important because we usually include details the customer has requested. If you miss any notes, you may receive a bad rating from the customer.

In the example schedule, we have mentioned that the customer is not flexible on time. If you miss this note and show up late, the customer’s day may be impacted and a complaint may be filed.

Staff Notes

Once you receive your schedule, please always read the staff notes and understand them. Always ask questions if you are unsure.

Customer Notes

The customer can leave notes on jobs. Notes can include information such as: ● Key or access instructions ● Areas to focus on ● When to arrive

Where can I park?

The customer can provide you information on where to park. Always call the customer if you run into parking issues.

How clean do you estimate your home to be?

We let the customers tell us the condition of their homes so we can prepare for the job beforehand.

Is your date/time flexible?

If the customer has listed the job as flexible: ● This does NOT mean you are able to show up at any date or time. ● you would like to reschedule, you have to call the office to do so.

19 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

SIMPLYMAID.COM.AU

Things to do before the job: ●

●

●

●

●

Check your email everyday for your daily schedule. You may have a job assigned that you have forgotten about so, it is important to check even if you don’t think you have work.

Always check your schedule and job descriptions. Always plan ahead.

Ensure you have the correct products and equipment to complete all your jobs for the day.

Plan your route beforehand. Make sure you manage your time properly so you can arrive early to each job!

Print or save your schedule on your phone.

Keep it with you and refer to it before starting the job.

Things to do on the job: Before you start ●

●

●

●

Greet your client and ask them if there are any areas they would like you to focus on.

Be personal, chat, build trust and a relationship with them.

Walk through the property and pick up all dishes and load dishwasher.

Plan your time ahead and work on the most difficult areas first.

Before you leave the job ●

● ● ●

●

Double check your work, look at your partner’s work to ensure no areas were missed.

Close all windows, balconies, and doors.

Check to ensure everything is dry.

Check if any lights/gas/lamps are on or if you left any products behind.

Check job notes for key/door instructions. *If the customer is home, walk through the property with them to ensure they are happy with the work before you leave.

Punctuality is a crucial part of excellent service

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 20

Issues During the Job Something is Broken Sometimes accidents happen. If you happen to break something during a job, the best course of action is to alert the customer when you're finished.

Simply Maid and you will receive a customer cancellation payment.

Please include the following details in the email: ● ●

You can text/call them or just show them if they're home. Let the customer know that Simply Maid will be in touch to replace the item.

Take pictures of the damaged item and email us at hello@simplymaid.com.au.

Include the following information in the job: ● Photo of damage/breakage ● Customer name and address ● Date/time of job ● Description of what happened

You are Late Oh no! Hopefully, it's just a few minutes late so your customer’s plans are not disturbed. This could lead you to receive a lower rating.

If you are more than ten minutes late and don't notify us or your customer, you will receive a penalty.

Remember, if you are late, notify your customer via text or call as soon as possible AND notify Simply Maid.

● ●

Customer Name Address Date/time Screenshots of the text message & calls to the customer

You Can’t Find the Key Please read the job description for any key or access details. If you are still unable to find the key, text or call your customer. If they haven’t responded after 15 minutes, notify Simply Maid.

House is Much Larger than Standard Size If you show up and the house is much larger than expected and will take you longer to clean, notify Simply Maid before you start the job. We will re-quote the customer and have it approved.

Otherwise, you will not get paid the extra amount. *If you run into any issues during the job, please follow the instructions above. For anything else please contact our office.

Customer is Not Home If you cannot get in or if a customer is not there to let you in (and you are on time, not early or late), give them a call and text them on their provided contact number. Also, please double check the appointment notes for details about the key and access.

We suggest you remain at the job for a maximum of 20 minutes after the job start time. If you still haven't heard from the customer, notify

21 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

SIMPLYMAID.COM.AU

After the Job is Completed Great job! After following these guidelines you are sure to leave a happy customer that will give you a raving 5-Star review!

After every clean, our customers can leave you a rating between 1-5 Stars. We require you to maintain at least a 4-Star quality standard to continue receiving work from us. If you receive a rating of 3 or lower, we will contact the customer and you may be required to provide a follow up clean.

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 22

How & When to Contact the Customer You can contact your customer for many reasons as long as you’re polite and respectful. This way, your customer will always be informed about you and the status of your job.

Contact them if you:

● Are running late Can't find their house ● Can't find the key Aren't sure how to get into the house or apartment ● Need to ask them a question about their notes ● Accidentally break something ●

●

You can find their phone number in your Team Portal or Daily Schedule email. Just click on the job in your Team Portal and their details will show.

23 SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS

SIMPLYMAID.COM.AU

How & When to Contact Simply Maid Our office hours are Monday through Saturday, 9 am - 5 pm You can contact us on the WhatsApp group, email hello@simplymaid.com.au, or call us on our office number 1300 009 363 for urgent issues.

When you should contact us:

Going on leave or holidays (2 weeks notice) ● Leaving Simply Maid (2 weeks notice) Need to cancel or reschedule jobs (48 hours notice) ● Something has broken in customers home (Immediately let us and your customer know) ● You are running late (2 hours notice) ● You can’t access customers home ●

●

GRAPHICS BY JASZITY

SIMPLY MAID: YOUR GUIDEBOOK TO SUCCESS 24

Copyright 2018 Simply Maid www.SimplyMaid.com.au