IMPACT REPOR T 2023 Proud to be the go-to agency for older New Yorkers
DEAR FRIEND, This year, JASA served more than 40,000 older New Yorkers and their families. The seniors we have the privilege to serve come from all backgrounds, all cultures, and all walks of life. In the stories you’ll read inside this report, you’ll feel their pride in their accomplishments, the depth of their grief in losing a beloved partner, the isolation and strain that comes with caring for a parent or spouse, disappointment in life’s misfortunes, and the physical challenges that so often accompany the process of aging. We want you to know their names and see their faces. It’s hard to predict who’s going to need JASA at some point in their life. These amazing individuals are not defined by their struggles but by their strength and resilience. JASA seniors want what anyone wants: respect, connection, empathy, and security. Through our diverse 20+ services, we ensure the core needs of older New Yorkers: social connection, economic security, food security, physical and mental health, safety at home, safe housing, and protection from abuse and neglect. And these needs being met, seniors are finding joy, meaning, and purpose. How fortunate we are to do this work! JASA is engaging in a strategic planning effort to strengthen our organization and our ability to respond and innovate as social infrastructure evolves and the aging population continues to grow. We are investing in New York’s seniors, and we are grateful to you for investing in JASA. Thank you to all of our donors, supporters, volunteers, staff members, and other friends who make New York City a good place to grow old. You make a difference, supporting vulnerable and older New Yorkers to live lives of meaning and joy in the community. As you read this report, I hope you share pride in all that we were able to accomplish together. Our deepest thanks,
Kathryn Haslanger CHIEF EXECUTIVE OFFICER, JASA
Table of Contents JASA Locations............................................................................................................................................ 2 Our Reach....................................................................................................................................................... 3 Because of You............................................................................................................................................ 4 Programs: Housing............................................................................................................................................. 6 Home-Delivered Meals........................................................................................................ 8 Caregiver Support................................................................................................................ 10 Older Adult Centers............................................................................................................. 12 Mental Health........................................................................................................................... 14 Home Care................................................................................................................................. 16 Case Management............................................................................................................. 18 Residential Services ............................................................................................................ 20 Legal Services.......................................................................................................................... 22 Elder Justice............................................................................................................................... 24 Naturally Occurring Retirement Communities (NORCs)...................... 26 Senior Community Connection (SCC)................................................................ 28 Chronic Disease Management.................................................................................. 30 Care Transitions...................................................................................................................... 32 Health Home............................................................................................................................. 34 Palliative Care Supportive Services......................................................................... 36 JASAChat..................................................................................................................................... 38 Sundays at JASA.................................................................................................................... 40 Adult Protective Services (APS) and Community Guardian Program (CGP)............................................. 42
Photo credit: Nick Carter Photography
Information and Referrals............................................................................................... 44 Supporters: JASA Donors.................................................................................................................. 46 Legacy Society......................................................................................................................................... 49 A Special Thanks to UJA-Federation of New York.......................................................... 49 Supporters: Elected Officials.......................................................................................................... 50 Board of Trustees.................................................................................................................................... 51 Executive Leadership Team............................................................................................................ 51 Financial Statements............................................................................................................................ 52 JASA Impact Report 2023 1
About JASA 55
50+
YEARS OF EXPERIENCE
LOCATIONS
1,500+ 10+ STAFF MEMBERS
LANGUAGES SPOKEN BY STAFF
20+
SERVICES
BRONX
MANHATTAN LONG ISLAND QUEENS
BROOKLYN
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Our Reach 40,000+ Older adults across all of our programs
2,572
Home-Delivered Meals recipients
842
Chronic Disease Management clients
10,368
5,154
Case Management clients
1,415 Adult Protective Services clients
616
Help Center and NY Connects inquiries
Community Guardian Program clients
2,426
Tenants in 11 affordable housing buildings
792
Legal Services clients
579
557
Senior Community Connection clients
JASAChat participants
214
Sundays at JASA students
4,606
Older Adult Center members
NORC members
Elder Abuse survivors
615
7,127
1,812 1,365 Residential Services clients
Care Transitions patients
682
Palliative Care clients
615 Home Care clients
563 Mental Health clients
550
Caregivers supported
185
Formerly unhoused seniors
97
Health Home clients JASA Impact Report 2023 3
Because of you: 6 8 10 12 14 4 JASA Impact Report 2023
Clara lives in a safe, secure, and accessible apartment in JASA’s Affordable Housing. JASA owns and manages 11 buildings with on-site social services.
David receives nutritious and life-sustaining Home-Delivered Meals every day. JASA’s team of nutritionists, drivers, and social workers deliver meals directly to older adults’ homes.
Joanne receives respite from JASA’s Caregiver Support program that serves those caring for ill or disabled older adults. The program offers support groups, respite services, and referrals.
RongXian happily attends group activities, trips, special events, and enjoys meals at his local Older Adult Center. Center programming also includes art, health, exercise, and computer classes. Beatrice Jean receives Mental Health services for older adults with depression, anxiety, or other mental health issues. JASA’s programs also provide individual and group therapy.
16 18 20 22 24
Leonid is supported by home health aides through JASA’s Home Care services. Aides provide personal care assistance and nursing services.
Dehouti meets with a social worker through Case Management, which connects clients to vital services including meals, counseling, financial support, home care, and applying for benefits.
Michael has the support he needs through Residential Services after experiencing homelessness. The SARA housing program designates apartments for older adults who are transitioning from a shelter. Desiree* receives free legal services to keep her safe from eviction. JASA’s Legal Services for Elder Justice addresses issues related to housing, evictions, foreclosures, fraud and scam prevention, and elder abuse. Alice* is safe from being abused by her family. JASA’s innovative Elder Abuse Prevention and Intervention program consists of teams of lawyers and social workers to ensure the individual’s safety.
* name changed to protect privacy
26 28 30 32 34
Pierre enjoys recreation, education, health services, and social work support as a resident of his Naturally Occurring Retirement Community (NORC) - community or building complexes where many residents are 60+. Joseph connects with a pastoral counselor through JASA’s Senior Community Connection (SCC), which offers a wide range of short-term intensive case management services, including a registered nurse and pastoral counseling. Ray leads health workshops through JASA’s Chronic Disease Management program that trains individuals with diabetes, high blood pressure, and other chronic conditions to manage their own illnesses and assist their peers. Geraldine has assistance navigating the complicated healthcare system. The Care Transitions program helps patients transition from hospital to home, to prevent avoidable hospital readmissions.
Alvin has a healthcare plan through Health Home, a program for individuals with Medicaid and two or more chronic conditions.
36 38 40 42 44
Arlene receives help dealing with her husband’s illness. JASA’s Long Island Center for Dignity and Support helps individuals and their families facing a life-limiting or advanced illness, or coping with a recent loss. Evelyn and Al connect for weekly conversations through JASAChat, which matches volunteers with older adults to reduce social isolation.
Kris takes college-level courses through Sundays at JASA, which offers a variety of courses and lectures on politics, the arts, media, and more.
Zapopa receives support through Adult Protective Services (APS). APS is called into crisis situations where an adult’s safety is at risk due to complications caused by isolation, exploitation, loss of physical health and/or mental alertness. JASA’s Help Center and NY Connects answer thousands of calls and provide referrals, information, guidance, and resources about aging.
JASA Impact Report 2023 5
“ JASA keeps their word. They don’t give me the runaround and they’re good at what they do. I recommend JASA to everyone! I don’t feel lost anymore. I wake up every day in a bed and I feel comfortable. JASA is amazing. I am so grateful.” – CLARA
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OV E RH E A R D AT JASA : I have been a resident at JASA Brighton Beach for 40 years. I have a beautiful apartment overlooking the ocean. The staff are absolutely amazing - they organize events for us to enjoy, they have food delivered to us every month, and they have renovated my entire apartment. I can enjoy my senior years without being a burden to my family. I will always be grateful to JASA for all they do day in and day out.
“
I am very happy and very appreciative of the staff at JASA, specifically the management office. All of my concerns and questions are always addressed properly, timely and to the fullest. I have never received this type of service anywhere else.
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”
— M A R I YA
”
— L IZ A
Housing Clara met the man who would become her husband when she was 13 years old and living in Spanish Harlem. He was her best friend’s next door neighbor. Now they’ve been married for 40 years. She says her secret to a long, happy marriage is patience, humor and communication. Once their kids came along, Clara retired from her job as a law secretary to take care of their growing family. In 2012, Clara and her husband were living in Staten Island when their rental house was destroyed by Hurricane Sandy. They went into the shelter system, where Clara’s husband caught an infection that placed him in the hospital for more than a month. With reduced finances and no home of their own, Clara and her husband moved from shelter to shelter for 11 years. She says it was a “nightmare.” Clara connected with JASA and soon she and her husband moved into a safe, affordable apartment of their own. JASA staff helped Clara and her husband furnish their apartment - making sure they had a real mattress to sleep on instead of the blow-up bed they were using and many other useful household items. JASA staff continues to check in on them regularly making sure all of their needs are met. Clara says the staff made her feel welcome, comfortable, and safe. JASA owns, manages, and operates 11 affordable housing buildings. JASA is an industry leader in providing safe, affordable, and accessible apartments for more than 2,400 older adults and disabled individuals. All buildings include on-site social services and activities, with staff fluent in a variety of languages. JASA’s properties are enhanced by planned capital improvements and green energy initiatives.
2,426
TOTAL RESIDENTS
$313
AVERAGE TENANT RENT
357
APARTMENTS UNDER CONSTRUCTION
814
INTERCOMS INSTALLED
495
KITCHEN APPLIANCES REPLACED
279
AIR CONDITIONERS INSTALLED
CRITICAL NEEDS: • SOCIAL CONNECTION • ECONOMIC SECURITY • SAFE HOUSING
JASA Impact Report 2023 7
Home-Delivered Meals 2,572
CLIENTS SERVED
645,572
MEALS DELIVERED
96%
SATISFACTION RATE
ROUTES
19 9
CUISINES OFFERED
7,267
SHELF-STABLE MEALS
CRITICAL NEEDS: • FOOD SECURITY • SAFETY AT HOME
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David was a trader on Wall Street for over 20 years. He was working at the World Trade Center on 9/11. David was on the 8th floor of the North Tower when the first plane hit and he immediately started running. He was on the Brooklyn Bridge by the time the second plane hit. He lost a lot of friends that day. David lives alone and doesn’t have a wife or children; he describes himself as stubborn and independent. When he was hospitalized for a back injury, he was connected to JASA’s Home-Delivered Meals program. Two years ago, he was walking across the street with his birthday cake, and he was hit by a car. JASA’s social workers were again there to help. David says the meals are really good and everyone at JASA treats him royally. He says that staff go above and beyond, for example, opening up cans that they know he has trouble opening. He appreciates that they check in on him and treat him with respect. JASA’s team of nutritionists, drivers, and social workers deliver meals directly to the homes of seniors. Many clients depend on the daily meal that JASA delivers as their primary meal. Too frequently, our meal deliverers are their only social contact during the day. JASA’s team sees clients daily, knows their routines, and knows when something is wrong. JASA’s Home-Delivered meals staff continue to ensure that seniors have the meals that they need and deserve and that wellness checks are performed daily to ensure the client’s safety. Beyond the ready-to-eat meals, the program also provides supplemental shelf-stable meals to ensure that clients have enough food at home.
“ JASA looks out for me they treat me like they are my family. It’s been the same person bringing me meals for seven years. We have a relationship. Thank you JASA for doing wonders for me!” — DAVID
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OV E R HE A R D AT JASA : After I had heart surgery, JASA delivered meals to me every day. It was lifechanging. The meal-deliverer knows what I’m allergic to, and she makes sure to take note of the things that I eat. I’m on a fixed income and my rent went up 16%. The meals from JASA help me with some of my expenses.
“ “
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— JA NICE
I feel grateful I can receive the meals - I have difficulty going out shopping and cooking at home, and the program means a lot to me. I don't have to worry about being hungry or having no food at home.
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— S H A RO N
I love the respect the drivers give me and appreciate the assistance my case manager has given me. She is a great human being and always keeps up with me.
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— MILTON
JASA Impact Report 2023 9
“ When you’re a caregiver for a parent, everyone says you have to take care of yourself - that’s the biggest challenge. It's hard to carve out time for yourself. You sacrifice a lot, you give up a lot. It’s such a relief to get some time for myself.” – JOANNE
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OV ERHE A R D AT JASA : What I find difficult about aging, especially as a caregiver, is social isolation. Most of my time is spent caring for someone who may not remember who I am an hour from now. I don't get out much these days. It's hard because I have no one in my circle of friends or family who can relate or identify with what I am experiencing, and it can be lonely at times. JASA’s Caregiver Support group is a place where I can talk to people who are experiencing the same thing.
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”
— ROSA LY N
Caregiver Support Joanne is a retired teacher. She enjoys visiting museums, going on walks, and reading books when she can. She has one son who lives in Australia with his wife and two children. When Joanne’s father passed away 20 years ago, her mother moved up from Florida. Joanne’s mother is now 101 and needs more of her help. She’s wheelchair-bound and has multiple medical conditions. When the pandemic hit, Joanne moved in with her mother to help her. Being a caregiver to her mother was something she was happy to do, but it also came with a lot of challenges. Caregiving can often be a 24/7 job and she struggled to find some time for herself. She hasn’t been on vacation in three years, or had the opportunity to meet her young grandchildren. When her mother fractured her hip and shoulder, Joanne contacted JASA and found out about the Caregiver Respite program. A JASA social worker connected her with resources: group respite for her mother and home care agencies. Joanne says the first time her mother went to the group respite program, she was so relieved for the break that she cried.
CLIENTS
550 6,272
HOURS OF INDIVIDUAL RESPITE PROVIDED
443
HOURS OF GROUP RESPITE PROVIDED
97
CAREGIVER SUPPORT GROUP MEETINGS
CRITICAL NEEDS: • SOCIAL CONNECTION • PHYSICAL & MENTAL HEALTH
The role of caregiver to an ill or disabled family member can arise unexpectedly. The healthcare system is complicated, costly, and overwhelming. JASA’s caregiver support program offers caregivers a roadmap, support, and resources. JASA’s flexible approach provides in-home care by trained aides as well as out-of-the home socialization at day centers. JASA also connects caregivers with other services, including meals, transportation services, and older adult centers.
JASA Impact Report 2023 11
Older Adult Centers 7,127
MEMBERS
16,454
IN-PERSON CLASSES
208,404
MEALS SERVED AT CENTERS
17
CENTERS
CRITICAL NEEDS: • SOCIAL CONNECTION • FOOD SECURITY • PHYSICAL & MENTAL HEALTH
RongXian grew up in mainland China, and came to the United States more than 30 years ago. He lives in Brooklyn, where he met his wife and they raised their two children. After many years as an electrician with the same company, he recently retired. A friend told him about a JASA center that needed help setting up karaoke equipment. With his technical expertise and time to finally pursue his passion of singing, RongXian joined the center. He now runs the weekly Chinese karaoke group, and has invited friends and other community members to sing songs in their native languages. He joins most mornings for exercise, and enjoys spending time with friends. RongXian loves to be active, and his JASA center gives him the opportunity to keep moving. Thousands of older adults attend JASA’s 17 older adult centers each year, relying on JASA for daily lunch, social interaction, classes, and trips. JASA offers inperson, virtual, and hybrid classes, with more than 150 total classes offered each week and available to seniors all over the city. JASA’s older adult centers across the Bronx, Brooklyn, Manhattan, and Queens offer vibrant meeting places to socialize with friends, share a meal, participate in arts and cultural programs, and celebrate life events. Senior center programming includes intergenerational activities, computer classes, health screenings, exercise sessions, and special interest discussion groups.
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“ I’m retired - now I have the time to do anything I love! The center has provided me with a chance to showcase my singing skills. We’ve formed a fantastic group that performs here, and we enjoy meals together at the center. We love going to JASA!” — RONGXIAN
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OV E R HE A R D AT JASA : I began attending daily activities after suffering a devastating loss earlier this year. The number and variety of programming activities, plus the meal service, have greatly improved the quality of my life. I commend the programming staff for their vision and their compassion.
“
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— L INDA
As a blind senior, I truly appreciate everything the center offers to me. I live by myself, so getting hot meals is helpful. I also come for the fellowship of other members. The assistance that the staff provides me is invaluable.
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”
— RO B E RT
I just moved into the building from a homeless shelter and everyone was very welcoming. They bring a smile to my face.
”
— JIMMY JASA Impact Report 2023 13
“ If you want a place where people love and care about you, come and visit JASA’s Friendship House! I found that feeling of belonging. You meet people and you're able to help each other. It’s like having another family. When I leave the group, I always feel that I learned something and that I have hopefully helped someone else.” – BEATRICE JEAN
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OV E R HE A R D AT JASA : Since being at JASA I have been able to open up. I never wanted to speak to anyone before about my problems. JASA is my home.
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— G R ETA
My clinician empowered me to grow and go back to school. She helped me find my purpose and figure out how I can be happy and feel alive. My clinician helps me through depression.
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— A L B E RT
Mental Health Beatrice Jean has always loved children. Whether it was her job as a paraprofessional working with children in public schools, or way back at the young age of five years old when she announced that she wanted to be a mother. She was married twice and has eight children, eight grandchildren, and 12 great-grandchildren. She loves to sing gospel music, draw, and write. Over the years, three of Beatrice Jean’s children have passed away. Her grief was unimaginable. One of her friends had a son who had passed away and she recommended JASA’s Friendship House, a group program for older adults dealing with mental illness. Beatrice Jean decided to join as well. She says she found a place she belongs, where everyone in the group cares so much about each other. She attends the various programs at the Friendship House and really enjoys the sessions in meditation, exercise, art, stretching, poetry, and more. JASA’s mental health services include: (1) JASA’s Friendship Houses, which offer a welcoming environment for older adults recovering from mental illnesses; (2) JASA’s Geriatric Mental Health Outpatient Treatment Services staffed by licensed mental health professionals who provide individual and group therapy and medication; and (3) JASA’s Program to Encourage Active, Rewarding Lives for Seniors (PEARLS), an evidence-based program, which aims to reduce depression and improve quality of life for older adults.
CLIENTS
563 95%
OF CLINIC SESSIONS CONDUCTED THROUGH TELEHEALTH
3,542
HOURS OF MENTAL HEALTH CLINIC SERVICES
750
WELLNESS PROGRAMS AT FRIENDSHIP HOUSES
231
INDIVIDUALS SCREENED FOR DEPRESSION BY PEARLS
CRITICAL NEEDS: • SOCIAL CONNECTION • PHYSICAL & MENTAL HEALTH
JASA Impact Report 2023 15
Home Care CLIENTS
615 1,056,715
HOURS OF HOME CARE PROVIDED
AIDES
650 24
LANGUAGES SPOKEN BY AIDES
216
AIDES WORKING WITH JASA 10+ YEARS
CRITICAL NEEDS: • FOOD SECURITY • PHYSICAL & MENTAL HEALTH • SAFETY AT HOME
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Leonid lives in Queens, where he was a pharmacist. When he was 17 years old he was in an accident. He was riding his bike without a helmet and was hit by a car. He spent years recovering with physical therapy. Unfortunately, that was only the beginning of his health problems. Years later, Leonid was diagnosed with multiple sclerosis. These days he doesn’t walk well, so he uses a scooter or wheelchair. Sometimes his arms have trouble too. His parents, immigrants from Ukraine, are there to support him every step of the way and helped him make his apartment wheelchair accessible. But Leonid began to need additional help. Over a year ago, Leonid found JASACare, JASA’s home care division, and now has two home care aides to provide 24/7 care. Leonid says the aides help him with everything he needs. They do the cooking and cleaning, as well as helping him with bathing, dressing, and getting in and out of bed. They take him shopping and go to events, and join him when he visits his family. Leonid highly recommends JASA - he says his aides are very warm and really care. JASA’s home care clients are homebound, and most receive care to help with medical conditions and health concerns. JASA helps these clients remain safely in their homes and out of hospitals. JASA’s home care services provide home health aides, personal care assistance, and nursing services to enable those coping with health and daily living challenges, recovering from an accident, or dealing with a disability to remain in their homes.
“ The home health aides are very experienced, very kind, very caring, and very patient. They know how to deal with different people with different disabilities. They are very warm home attendants. They don't just do the job for the money – they really care. And that means a lot. I would highly recommend JASA.” — LEONID
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OV ER HE A R D AT JASA : I have only positive words about JASA services and specifically the quality of services provided by the home care aide. She is kind, caring, and a pleasure to work with, and a trustworthy, amazing person. She brings a light in an elderly person's life.
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— J E FFR E Y , CL IENT' S NEP H E W
JASA Impact Report 2023 17
“ My needs have increased because of my medical conditions and mobility impairment. JASA has been a tremendous help to me and my husband. I honestly would not know what to do without JASA's assistance. I am grateful to have such a wonderful organization that cares about my well-being.” – DEHOUTI
OV ERH E A R D AT JASA :
“ “ “ “
The service is fantastic and I do not know where I would be without my social worker. She knows how to treat people with respect.
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— J E A NET T E
My needs have increased due to five surgeries. JASA serves as a personal friend, meeting my everyday needs, concerned with the ‘total me.’ JASA is interested in seeing and knowing that I am well
” ”
and in good spirits, physically and mentally.
— ADRIA
JASA's goal is to make getting older an easier task. JASA is a caring agency that looks out for seniors, with very caring, considerate, and respectful social workers. JASA saved my life.
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”
— STUA RT
— DAV I D
Case Management Dehouti, age 75, was born and raised in Guyana. She has lived in Brooklyn for over 30 years. Dehouti and her husband married in 1966. They are Hindu, and have three children. She has a very loving and close-knit family. Her daughter visits her daily. Two of her children live in Queens. When her children and grandchildren visit, they enjoy watching television, sharing meals, and going on outings. In 2003, Dehouti was in a car accident. She was in the hospital for just over a month. Her foot is still in a lot of pain and she regularly goes for physical therapy. She said that life is very tough for her. She tries her best to remain independent, but due to poor health, she is not able to do as much as she used to on her own. When her husband went through health issues as well, she connected with JASA’s Case Management program. The social workers arranged for her and her husband to have home-delivered meals, and connected them to other benefits and services as well as financial assistance. When Dehouti misplaced her citizenship document, a JASA social worker helped her replace it. Dehouti says that she loves JASA and she honestly does not know what she would do without her social worker.
5,154
CLIENTS SERVED
1,797
CLIENTS OVER 85 YEARS OLD
2,844
CLIENTS LIVE ALONE
32,306
PHONE CALLS MADE TO CLIENTS
CRITICAL NEEDS: • ECONOMIC SECURITY • FOOD SECURITY • PHYSICAL & MENTAL HEALTH • SAFETY AT HOME
JASA case management supports frail older adults to meet the daily challenges of aging. Social workers connect clients to vital services including homedelivered meals, counseling, financial support, home care, health advocacy, and benefits (such as rent subsidies, Medicaid, Medicare, and rent assistance).
JASA Impact Report 2023 19
Residential Services CLIENTS
1,365 185
FORMERLY UNHOUSED CLIENTS
2,304
BENEFITS APPLICATIONS
1,579
CHECK-IN CALLS
1 ,399
RECEIVED TRANSLATION ASSISTANCE
228
RECEIVED ASSISTANCE WITH FOOD INSECURITY
CRITICAL NEEDS: • SOCIAL CONNECTION • ECONOMIC SECURITY • SAFE HOUSING • FOOD SECURITY • PHYSICAL & MENTAL HEALTH • SAFETY AT HOME
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Michael lived in Staten Island for most of his life. He worked in the dry cleaning business for over 20 years. After past struggles with drug addiction, he has been sober for 27 years. One day he was on the bus and had a stroke. Michael woke up in the hospital and he couldn’t see. He was blind for four years before his vision returned. While he was in the hospital, he couldn’t work. He lost his job and his apartment. He says one day he was on top of the world and the next he felt like it was all over. After that his medical issues continued - he was diagnosed with prostate cancer. He says he learned to be strong and to start to care less about material things. Michael did not have a home to call his own for a few years. When he heard that there was an opening at an affordable housing building in Brooklyn, he interviewed for an apartment and moved in within two weeks. JASA’s Residential Services team helped him settle in. They assisted with transportation to doctor’s appointments and connected him with benefits such as food assistance. Michael says since moving to his apartment, his life has changed for the better and his health improved. JASA provides Residential Services at 16 senior affordable apartment buildings. Three different programs increase housing accessibility and offer supportive services for low-income tenants and formerly homeless seniors: Housing and Urban Development (HUD) Service Coordination, Senior Affordable Rental Apartments (SARA), and New York State’s Empire State Supportive Housing Initiative (ESSHI). These programs provide a range of case management services, group programming, and they increase social connection.
“ Being homeless is very lonely. Living on the street is no joke. I came in and didn’t really have anything. They helped me with the things I needed in life. JASA is extraordinary. My life has changed.” — MICHAEL
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OV E R HE A R D AT JASA : When I say my social worker is ‘kind,’ it’s an understatement. She is a hard worker who is always prepared to solve any problems we might come across. She is an angel who has transformed my life for the better. I couldn’t imagine where I would be without her.
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— M I RTA
My social worker always goes above and beyond to make sure my needs are met and that I am comfortable.
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— DA R RE L L
JASA Impact Report 2023 21
“ I was scammed out of my home. My JASA lawyers are the greatest. They stood by me through really challenging times.” – DESIREE
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OV ERHE A R D AT JASA : Fortunately, JASA’s lawyers did their investigating, research, and fact finding - worked many hours, days, and weeks and presented to the judge evidence and proof. I am grateful to JASA’s lawyers for their hard work, diligence, and their commitment to discovering the truth and protecting the innocent. — SA M
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When I speak to JASA’s lawyers, they put my mind at ease. They are giving me the help that I need. — FR A N
”
Legal Services Desiree* grew up in West Virginia and came to New York at the age of 19. She was a nurse for over 60 years. She has a large beautiful family, and loves cooking for them. Due to her ex-husband, Desiree was in debt. She wanted to take out a loan on her home to pay off the debts. Her daughter knew someone in real estate. The woman, Ms. Grace, earned Desiree's trust over multiple conversations, dinners, and visits to church. Ms. Grace convinced Desiree to have Ms. Grace’s friend Jason sign on the loan with Desiree, since he had a high credit score, and then once they got the loan, he would take his name off. Desiree trusted Ms. Grace and agreed. A year later, Desiree started getting notices about different loans from a bank. She found out that Jason did not remove his name, had taken out more loans and used her house as collateral, before selling her home to one of Ms. Grace’s relatives. Desiree was unable to get in touch with Ms. Grace after that. That’s when JASA’s Legal Services for Elder Justice (LSEJ) lawyers took on the case. It was complicated: there were three different cases, including two foreclosure cases and a case to restore title back to Desiree. The process took years. After multiple court dates and appeals, JASA’s team of lawyers helped Desiree - she will finally get back the house in her name. Finally, all the mortgages that the scammers had taken out on her home – stealing hundreds of thousands of dollars - have been voided.
CLIENTS
792
TYPES OF CASES:
80% HOUSING 8% OTHER 6% FAMILY LAW 4% ENTITLEMENTS 2% ESTATES
CRITICAL NEEDS: • ECONOMIC SECURITY • SAFETY AT HOME • SAFE HOUSING • PROTECTION FROM ABUSE AND NEGLECT
JASA’s Legal Services for Elder Justice provides assistance to older adults on issues related to housing, evictions, and foreclosures, fraud and scam prevention, and elder abuse intervention. Attorneys work hand-in-hand with social workers as part of our innovative, interdisciplinary, and nationally recognized team approach to combat elder abuse and exploitation. * name changed to protect privacy
JASA Impact Report 2023 23
Elder Justice CLIENTS
616 214
NEW CLIENTS
125
ORDERS OF PROTECTIONS SECURED
52
TRAININGS
41
SUPPORT GROUP MEETINGS
CRITICAL NEEDS: • FOOD SECURITY • PHYSICAL & MENTAL HEALTH • SAFETY AT HOME • PROTECTION FROM ABUSE AND NEGLECT
24 JASA Impact Report 2023
Alice* was a Zumba instructor and also worked in various administrative roles. She loves traveling and exercising. Alice has two adult children who both moved in with her during the pandemic. Her son is addicted to drugs. Soon after he moved in, he began to emotionally, psychologically, and verbally abuse Alice. As a result, Alice experienced severe anxiety and depression. That’s when she connected with JASA’s Elder Justice program. A JASA social worker provided supportive counseling, referred her to therapy, and helped her make a safety plan. With ongoing support and encouragement, Alice focused on her overall wellness. She began going to the gym, eating healthier, and reconnecting with family and friends. Alice gained the confidence and tools to set boundaries with her son and stopped focusing on his needs. She says until she received the support from JASA she did not have the strength to stand up to her son’s abuse. Her son has moved out, and Alice is now safe in her home. She is grateful for the support provided by JASA. Elder abuse, neglect, and exploitation are underreported and widespread. For over 20 years, JASA’s innovative Elder Justice program has utilized a team approach that has helped tens of thousands of victims successfully resolve crisis situations. JASA staff mobilize all community resources – the court system, social services, health providers, police – to ensure the individual’s ongoing safety. JASA’s Elder Justice services include social work calls; mutual aid peer support groups; case assistance; safety planning, which includes referrals to other community agencies; legal services; and advocacy for accessing the civil court system.
* name changed to protect privacy
“ Elder abuse is catastrophic. Getting older should be something that we can all look forward to. The stories I hear every day are heart-wrenching. Seniors in the community know JASA is there to help; sometimes they call us before 911. I make sure my clients know that being abused is not okay. They deserve to be treated fairly. My job is to speak their language, to meet them where they are, and to help them take steps towards living safely.” — YVETTE, ELDER JUSTICE SOCIAL WORKER
JASA Impact Report 2023 25
“ I always invite my friends to join me at the NORC. I think it’s good to have something to do. It’s one of the most important things for me. It keeps me alive and active.” – PIERRE
“
OV ERH E A R D AT JASA : I was getting a little depressed not working or doing anything. I needed to get out of the house. I like to do aerobics and keep active. I like the jewelry classes too. And I was glad I joined because I got to meet new people. I enjoy myself there. — BIRDELLA
“
”
Without JASA, life would be boring and sad. I have found a lot of friends here. JASA is also a source of information, especially when nurses or lecturers do health presentations. I like to learn new information on how to keep myself healthy. Thanks to JASA, I keep exercising. I don't know what I would do to fill my day without JASA. — A L E V T IN A
26 JASA Impact Report 2023
”
Naturally Occurring Retirement Community (NORC) Program Pierre moved to Brooklyn from Haiti 40+ years ago. He was a police officer and used to patrol Coney Island and Brighton Beach. He has three children - a son who is a doctor, one daughter who is a teacher, and one daughter who is a nurse. His wife passed away last year. Pierre enjoys dancing and making new friends. He says when he was younger he enjoyed going to parties. Over 10 years ago, Pierre’s friend from church recommended JASA’s NORC (Naturally Occurring Retirement Community) program and since then he goes almost every day. Pierre says it is so important to stay active and do things. He attends JASA’s exercise classes and dancing classes and enjoys going on trips with the seniors in his community. Most of all, he loves making new friends, and he loves making people laugh. He says he’ll go up to a group of people and start telling jokes. He says he tells all of his friends about the NORC program. JASA embraces the NORC (Naturally Occurring Retirement Community) model as an effective community-based partnership approach to help adults age in place and strengthen the neighborhoods in which they live. Services include individualized social work assistance and nursing support, group programming, intergenerational events, and volunteer and leadership opportunities. Program staff also offer information and assistance to help older residents secure benefits and entitlements, transportation to medical appointments, home care, and homedelivered meals.
4,606
MEMBERS
2,883
CLASSES
532
HYBRID ACTIVITIES
CRITICAL NEEDS: • SOCIAL CONNECTION • PHYSICAL & MENTAL HEALTH • SAFETY AT HOME • PROTECTION FROM ABUSE AND NEGLECT
JASA Impact Report 2023 27
Senior Community Connection (SCC) CLIENTS
579
35%
OVER THE AGE OF 80 TYPES OF ASSISTANCE PROVIDED: 331 CASE MANAGEMENT 216 BENEFITS/ ENTITLEMENTS 171 INFORMATION AND REFERRAL 65 PASTORAL COUNSELING
CRITICAL NEEDS: • SOCIAL CONNECTION • ECONOMIC SECURITY • FOOD SECURITY • PHYSICAL & MENTAL HEALTH • SAFETY AT HOME
28 JASA Impact Report 2023
Joseph was married to his wife Sylvia for 62 years. When he saw her for the first time, he fell instantly in love. Joseph says that, “God must have loved me for bringing her into my life.” He was so taken with her that he got a D in one of his college classes, because he couldn’t concentrate. The secret to their long marriage is simple, he says: they just belonged together. Joseph was born and raised in Brooklyn - where he still lives today at the age of 91. He was in the Navy for four years before going to college and getting his Master’s degree. Sylvia was a nurse and had a PhD. She ran two operating rooms in two different hospitals over the course of her career. Together, they had two children and four grandchildren. Sylvia recently passed away. Joseph has been devastated. “Every nook and cranny” in the house reminds him of her. Joseph was connected to JASA’s Senior Community Connection (SCC) program. The pastoral counselor provided emotional support to help Joseph through the grieving process. Joseph says his conversations with the pastoral counselor have been very therapeutic and that her insights are unbelievable. JASA’s Senior Community Connection Project (SCC) offers short-term intensive case management, including comprehensive in-home or in-office assessment, service planning and connection to assistance, benefits and entitlements, and other relevant interventions by social workers, case managers, a registered nurse, and a pastoral counselor.
“ After my wife passed away, I was so lonely. I would feel so down. JASA’s pastoral counselor has a gift of understanding and speaking to people. I welcome her calls. She is so understanding and compassionate. She listens to what I have to say. She gives me insight. She deserves a medal!” — JOSEPH
“
OV E R HE A R D AT JASA : Staff at SCC have been my lifeline. I am able to communicate with them anytime and if I need assistance, they are there to provide their services and support.
“
”
— CA RO L
I am so blessed to have my social worker at JASA. She is always available to talk if something bothers me. She reminds me about what is upcoming or needs to be done to continue having my benefits and entitlements. She always calls me on the Jewish holidays and we have some conversations about it. I feel happy. Thank you JASA.
”
— YA KOV
JASA Impact Report 2023 29
“ I have a lot of health issues. Going to JASA really gives me encouragement. They trained me to lead the sessions. Now I give classes to other seniors on chronic disease management, diabetes, and pain management.” – RAY
“
OV ERHE A R D AT JASA : I'm very grateful for the chronic pain management workshop. I have suffered with chronic pain for years. I get a lot of muscle spasms and the exercises we learned in this workshop have really helped to calm them down. I'm so happy we are able to have these workshops because we learn so much. Thank you!
30 JASA Impact Report 2023
”
— EDNA
Chronic Disease Management Ray moved to New York City as a teenager from South Carolina. She loves playing bingo and cards and watching TV. Ray has one daughter and one grandson who live near her in Brooklyn. When Ray was around 30 years old she lost her eyesight - she said it was a very scary time. That’s when she discovered she had diabetes. Her vision came back after a month, but when she returned home she had to learn to follow a strict diet and take medication. Eight years ago, Ray joined JASA’s Chronic Disease Management program. She participated in trainings about how to manage chronic diseases like diabetes and arthritis and how to be a community leader. Ray says these workshops helped her learn how to manage her diabetes better. Since then Ray has been helping her fellow seniors with chronic diseases in many ways. She leads health workshops, and has educated more than 150 of her peers. Ray runs blood pressure monitoring programs and walking programs. She visits other seniors in their homes to make meal plans, help them remember to take their medications, provide information on healthy eating and benefits of a whole foods plant-based diet. Ray says it makes her feel good to help people learn how they can manage their illnesses and live a full life. JASA’s Chronic Disease Management peer-to-peer program trains individuals with diabetes, high blood pressure, pain and other chronic conditions to manage their own illnesses and teach these skills to their peers in the community. JASA provides evidence-based group programs as well as one-on-one coaching to empower older adults to proactively participate in their own health and healthcare.
842
PARTICIPANTS
97%
INCREASED PHYSICAL ACTIVITY LEVELS
96%
NOW EAT HEALTHIER
94%
USED TECHNIQUES TO PREVENT FALLS AND IMPROVE BALANCE HEALTH CONDITIONS: 69% HYPERTENSION 58% ARTHRITIS 41% DIABETES 46% HIGH CHOLESTEROL 39% CHRONIC PAIN 14% PREDIABETES
CRITICAL NEEDS: • SOCIAL CONNECTION • PHYSICAL & MENTAL HEALTH
JASA Impact Report 2023 31
Care Transitions 1,812
PATIENTS
11
LANGUAGES SPOKEN BY STAFF
83%
RECEIVED HOME VISITS
17%
RECEIVED REMOTE/ TELEHEALTH SUPPORT
98%
RECEIVED INTENSIVE PATIENT EDUCATION ON HOW TO MANAGE THEIR HEALTH CONDITIONS
94%
RECEIVED NEEDED MEDICATION SUPPORT
CRITICAL NEEDS: • FOOD SECURITY • PHYSICAL & MENTAL HEALTH • SAFETY AT HOME
32 JASA Impact Report 2023
Geraldine is 101 years old. She has lived in Brooklyn her whole life, and still goes to church when she’s able to get there. Geraldine majored in accounting and economics and had jobs working for her church, the federal government, city government, and the Board of Education. She traveled all over the world on cruises with her husband and their group of friends from the church. Geraldine was married to the love of her life for 50 years - he passed away a few years ago. Now she lives alone. She has many health challenges: hypertension, asthma, COPD, and osteoporosis. After a hospital stay, Geraldine’s insurance connected her to JASA’s Care Transitions program. The care transitions specialist helped Geraldine manage her conditions, instructed her on how to keep her medications in order, taught her how to prevent falls, and accompanied her to medical appointments. JASA also connected her to home care services, JASAChat for social connection, and physical therapy. Geraldine says she is "quite pleased" with the wonderful JASA staff. JASA’s Care Transitions program helps high-risk patients transition from hospital to home, with the goal of preventing avoidable hospital readmissions. JASA partners with hospitals and health plans to provide targeted interventions that offer the social support each individual needs to live at home while staying healthy. The program is led by International Medical Graduates (IMGs), who have gone to medical school overseas and share the cultures and languages of many patients. JASA currently delivers the program in English, Spanish, Chinese, Russian, Haitian Creole, French, Hindi, Ukrainian, Urdu, Punjabi, and Igbo and emphasizes cultural understanding, in-language communication and building trusted relationships.
“ At my age I’m limited at what I can do. JASA has helped me quite a bit! JASA is interested in the person as a whole person.” — GERALDINE
“
OV E R HE A R D AT JASA : My social worker genuinely cares and listens to me during her visits. When she is here I feel better. I’m 100 years old and I don't know what would have happened to me if she hadn't come. I feel so lucky and blessed with JASA's Care Transitions Program and the services you have provided.
“
”
— FLO R A
JASA's Care Transitions Program helped me with a medical bill. My JASA specialist connected me with EmblemHealth and with the help of a translator I was able to solve the issue. I loved that JASA also gave me recommendations of ESL classes in the library.
“
”
— RO G E R
My JASA Care Transitions Specialist took the time to explain my medications and medical conditions. I am very grateful for his home visit.
”
— D OL LY JASA Impact Report 2023 33
“ My case worker is very helpful and very nice. She always checks in with me and visits me at home. Because of JASA, I now have an aide and I’m able to pay my rent.” – ALVIN
“
OV ERH E A R D AT JASA : Thank God and JASA's Health Home Program for all the help you have provided when I needed it the most. Thanks for helping me get a new refrigerator to keep my groceries fresh and eat healthy again.
“ “
”
— LUCI NDA
Thanks to JASA for all you do for my mother. Please don't change the way you care for your clients. We finally got the hoyer lift and the ramp to be able to move her around and it has been so helpful. — J E NN Y , DAUG HTER OF A CL IENT
”
JASA's Health Home Program has helped me stay current with my chemo and radiation treatments. The transportation assistance has been essential to me. Without your assistance, I am not sure how to attend all my appointments. — G E O RG E
34 JASA Impact Report 2023
”
Health Home Alvin grew up in Guyana and moved to Brooklyn in 1993. He was excited to come to the “land of the free and the home of the brave.” After moving to New York, Alvin worked in construction, and then as a driver. His hobbies include music - he was a DJ in his home country - and fitting cars with stereo equipment. Two years ago while driving, someone hit his car from behind. He was in surgery for 12 hours. Alvin’s spine did not heal completely. He became disabled and is no longer able to drive. In addition to health struggles, this caused financial challenges and Alvin had trouble paying the rent. He was connected to JASA’s Health Home program for older adults with multiple chronic health conditions. A JASA social worker helped him apply for the Emergency Rental Assistance Program (ERAP). She also arranged for a home care aide to visit him and helped him with transportation. JASA’s Health Home program is for individuals that have Medicaid and two or more chronic health conditions. When clients are enrolled, a care plan is created and staff work closely with the client to complete the plan, which evolves with the client’s needs.
CLIENTS
97 1,606
HOME VISITS
52%
OF PATIENTS RECEIVED ASSISTANCE WITH PRIMARY CARE APPOINTMENTS
37%
OF PATIENTS RECEIVED ASSISTANCE WITH TRANSPORTATION
CRITICAL NEEDS: • PHYSICAL & MENTAL HEALTH • FOOD SECURITY • SAFETY AT HOME • SOCIAL CONNECTION
JASA Impact Report 2023 35
Palliative Care Supportive Services CLIENTS
682 810
PROFESSIONALS TRAINED
268
RECEIVED NURSING SERVICES
288
RECEIVED CAREGIVER SUPPORT
141
RECEIVED GRIEF/ BEREAVEMENT COUNSELING
577
ASSISTED WITH ADVANCED CARE PLANNING
CRITICAL NEEDS: • PHYSICAL & MENTAL HEALTH • ECONOMIC SECURITY • FOOD SECURITY • SAFETY AT HOME 36 JASA Impact Report 2023
Arlene met Stanley when he was an usher at the theater where her sister was a singer. He asked her out to lunch and the rest is history. They have been married for 55 years and have two daughters and six grandchildren. Arlene was a Spanish teacher and Stanley worked in jewelry. Arlene and Stanley love playing cards together and have traveled the world. Several years ago, Stanley was diagnosed with advanced dementia. After Stanley was in the hospital, Arlene was overwhelmed and needed help. One of their daughters told them to reach out to JASA. JASA’s Palliative Care team jumped in and assisted with everything from finding home care to counseling to coordinating with medical providers. Arlene says the team worked with her closely in order to give Stanley the best quality of life possible. Some days Stanely recognizes Arlene, and other days he doesn’t. Even when he doesn’t remember his family, he is always overjoyed to see them when they visit. Arlene says nothing has brought her greater joy than her family. She says that JASA staff are her backbone and a calming presence in her life. JASA’s Long Island Center for Dignity and Support (LICDS) makes calls and home visits to provide counseling, care management, spiritual care, information and referrals, entitlements counseling, care coordination, advance care planning, and assistance in navigating the healthcare system for timely and appropriate care. They help clients and their families cope with end-of-life issues, grief, and bereavement and connect families to a vast network of specialized and culturally sensitive services and resources. LICDS provides assistance with entitlements, referrals, and case management. Interventions are done by palliative care social workers and a registered nurse using a person-centered, trauma-informed approach.
“ I was very overwhelmed. JASA’s Palliative Care team is warm and professional. They make sure we have choices and are not forced into any decision. They always have time for me, they always comfort me. They are worth every moment of my free time and I don’t say that lightly.” — ARLENE
“
OV E R HE A R D AT JASA : The guidance and support of JASA’s Palliative Care staff has helped us so much. They are truly angels that walks amongst us.
“
”
— A M A N DA
I want to thank JASA from the bottom of our hearts. As if all your help and advice were not enough, you also sent us gift cards to help with our financial pressures. No words really can express our gratitude to JASA.
”
— R ICH A R D
JASA Impact Report 2023 37
“ I love Evelyn’s spirit. She is very positive just in the way that she speaks. That's one of my favorite things about calling her. JASAChat is a great way to connect with people. ” — AL
“ Al is such a nice person to talk to. It wasn't awkward. Our conversation is like how you would talk to a relative. That's just how we talk to each other. It’s nice to have a JASA friend.” — EVELYN
“
OV ER HE A R D AT JASA : Honestly, I can't believe we've been talking every week for three years - it doesn't feel like that much time has gone by! We get along great and we laugh each week. It’s as if we've known each other forever.
“
”
— BI L L I E , JASACH AT VOLU NTEER
If it wasn’t for JASAChat, I really don’t know where I would be today. It’s like meeting somebody and feeling like you’ve known them forever - that's how I feel about my match. I enjoy our weekly conversations. We work as a team. So grateful that the right person came into my life. — JEROM E , JASACH AT S EN IOR
38 JASA Impact Report 2023
”
JASAChat Evelyn moved to New York City from South Carolina when she was 9 years old. She worked as a nurse's aid. When she retired 9 years ago, she joined one of JASA’s older adult centers, visiting every day. She enjoys spending time with her friends there as well as playing bingo, dancing, and going to exercise classes. Al moved to New York City right before the pandemic to start a job at the NBA. When Covid hit, she felt lucky to keep her job and her home. She wanted to figure out how she could give back. Her company sent out an email about JASAChat. She was immediately interested and signed up to have weekly phone calls with an older adult. She attended a training with JASA social workers, and felt prepared going into her first conversation with Evelyn. Evelyn and Al describe their first phone conversation as being really comfortable. They connected over their faith. During the early days of the pandemic, their conversations brought comfort. Since that first chat they have talked about everything going on in their lives. They have now been chatting weekly for over three years, and attended the JASA Art Show together. JASAChat was launched in March 2020. What started out as a three month time commitment has led to matches celebrating their 3+ year JASAChat anniversaries. Real, long-lasting friendships have formed through the program. Older adults have also felt empowered by having a positive impact on their volunteer’s lives.
577
MATCH PARTICIPANTS SUPPORTED
71%
OF SENIORS LIVE ALONE
96%
OF SENIORS SAY THEIR MATCH HAS A POSITIVE IMPACT ON THEM
92%
OF MATCHES SAY THAT THEY HAVE A STRONG FRIENDSHIP
96%
OF SENIORS SAY THE CHATS IMPROVE THEIR MOOD AND WELL-BEING
CRITICAL NEEDS: • SOCIAL CONNECTION
JASA Impact Report 2023 39
Sundays at JASA 214
STUDENTS
342
CLASS SESSIONS
41
UNIQUE CLASSES OFFERED
96%
APPROVAL RATE
25
CROSSWORD PUZZLES PUBLISHED IN THE NEW YORK TIMES
CRITICAL NEEDS: • SOCIAL CONNECTION
Kris is 69 and grew up in Greenpoint, Brooklyn. Her parents lived in Poland during World War II - her mother was taken to a labor camp, and her father was in the army. They escaped Europe and moved to New York when Kris was young. She never had children, but has a "soul family" that includes two daughters and four grandchildren. Kris loves art, music, and reading newspapers and mystery novels. She enjoys walking around the entire city, especially Central Park. She once walked 234 miles over the course of a month! Before she retired, Kris had a career in Human Resources working in office management, payroll, and benefits. She is proud of the work she did connecting with people. One day Kris saw an advertisement for Sundays at JASA and noticed a class on opera. She was interested and signed up for the program, a lecture class taught by a bona fide opera diva. Even though she knew a lot about opera, Kris was excited to learn about it from the perspective of someone who had performed all over the world. Now when she listens to opera at home, she appreciates it more. She highly recommends Sundays at JASA to any seniors who are interested in high level classes with expert professors. JASA engages adults age 55+ who are seeking stimulating and fun ways to pursue learning through Sundays at JASA, our signature college-level continuing education program. Sundays at JASA offers a variety of courses and lectures, with instructors from the worlds of politics, the arts, media, and more.
40 JASA Impact Report 2023
“ I’ve seen operas many times. But even though I knew a lot, the professor gave insight as someone who has sung the roles and knew about the singers. The programming is very inclusive. I have a very short attention span, and I was totally engulfed in everything she was saying.” — KRIS
“
OV E R HE A R D AT JASA : I really love the interactive aspect in the classes. The classes are very inclusive. The level of instruction is high. I just love it.
“
”
— HE L E NE
For me, the instructors are excellent. I love the kind of questions the people ask in class. Being in New York, a city like this, I knew there had to be something like this. We have a Spanish saying, the birds of a feather flock together.
”
— PA R IS
JASA Impact Report 2023 41
“ I found myself in a financial and emotional downward spiral. My JASA social workers have been great! They help me so much.” – ZAPOPA
“
OV E RH E A R D AT JASA : I was facing an eviction and was very scared of being on the streets. JASA APS intervened just at the right time when I felt all hope was lost. I am now proud to say that I have no pending arrears and I am no longer facing an eviction.
“ “
”
— ANDREW
I was facing eviction, and thanks to JASA APS, my monthly rent will now be more affordable. Keep up the good work.
”
— VIVIAN
When I was in the nursing home for 23 months, I almost lost my apartment. JASA APS advocated for me to keep my housing.
42 JASA Impact Report 2023
”
— A NT HON Y
Adult Protective Services (APS) and Community Guardian Program (CGP) When Zapopa moved to New York City, she ended up in two homeless shelters before she moved to her current apartment in Manhattan. She loves to sing, listen to music, and explore the city. She has one younger brother who lives in Nevada, who is her only close family. Zapopa had a hard time managing her finances, paying her rent, and keeping her home organized and clean. She was also struggling with mental health; she was diagnosed with bipolar disorder. That’s when she was connected to JASA’s Adult Protective Services (APS) program. A JASA social workers helped her apply for benefits to assist with paying rent, and provided heavy duty cleaning. JASA APS also helped her manage her finances to prevent the risk of future eviction. Zapopa says that JASA helped her get her life together. She relies on her social workers for continued check-ins, and is able to live a happy and healthy life in the community. JASA has two programs that help safeguard the frailest and most vulnerable New Yorkers: Adult Protective Services and the Community Guardian Program. Adult Protective Services is called into crisis situations where an adult’s safety is at risk due to complications caused by isolation, exploitation, loss of physical health and/or mental alertness. The court appoints JASA’s Community Guardian Program (CGP) to the legal role of guardian for those who have been judged incapacitated and have no family or friends who are able or willing to take on the role. CGP provides legal assistance, financial management, and social services to help clients manage crisis situations such as evictions, domestic abuse/exploitation, hoarding, and other unsafe living scenarios.
1,415
APS CLIENTS
615
CGP CLIENTS
6,178
HOME VISITS BY APS
300
HOME CARE REFERRALS BY APS
7,444
IN-PERSON VISITS
6,434
PHONE CALLS MADE TO CGP CLIENTS CRITICAL NEEDS: • ECONOMIC SECURITY • FOOD SECURITY • PHYSICAL & MENTAL HEALTH • SAFETY AT HOME • SAFE HOUSING • PROTECTION FROM ABUSE AND NEGLECT JASA Impact Report 2023 43
Information and Referrals 5,320
HELP CENTER CALLS
? 5,048
NY CONNECTS INQUIRIES
550
LIVE CHATS
TYPES OF CALLERS:
51% OLDER ADULTS 27% FAMILY AND FRIENDS 22% PROFESSIONALS AND OTHERS
JASA has two points of entry for individuals seeking practical information and guidance on resources to support older adults as they age in place. Using a holistic approach, these programs provide referrals within the organization as well as connect seniors with other available services: (1) The Sally and Henry Pearce Help Center is a free consultation service that answers inquiries from older New Yorkers, their adult children, concerned family members, neighbors, friends, and professionals; (2) NY Connects is a statewide resource for older adults and people of all ages with disabilities who are seeking long-term services and support. JASA operates NY Connects in Brooklyn . Do you or an older adult in your life need assistance? We are here to help. Please reach out to JASA’s Help Center at 212-273-5272 or help@jasa.org.
TYPES OF SERVICES REQUESTED:
CRITICAL NEEDS:
1,024 MEALS
• FOOD SECURITY
893 LEGAL SERVICES
• ECONOMIC SECURITY
751 HOUSING
• PHYSICAL & MENTAL HEALTH
570 MENTAL HEALTH
• SAFETY AT HOME
478 ELDER ABUSE
44 JASA Impact Report 2023
SOME COMMON QUESTIONS W E RE CEI V E AT JASA: I can't afford my rent; how can you help me? I'm about to be evicted; do you have emergency housing? I 'm having a problem with my landlord and I need legal advice. I need to create or update my will; can a lawyer advise me? I was denied Medicaid home care hours and I need assistance to appeal; can you help?
HELP!
I t is getting harder for me to ______ ; how can I get help at home? M y neighbor gets your meals; can I get them too?
I am overwhelmed caring for my aging parent; can you help? JASA Impact Report 2023 45
Supporters: JASA Donors
JASA is grateful to all public and private funders who invest in the fulfillment of our mission. Below we recognize individuals, corporations, foundations, and other private donors who provided unrestricted gifts, programmatic support, sponsorships, in-kind gifts, and bequests during the fiscal year ending June 30, 2023. *JASA donor for 5+ years
PLATINUM $2.5 Million +
Ruth Perelson*
UJA-Federation of New York*
Sunshine Foundation
BENEFACTORS $100,000 + David Berg Foundation* Charitable Lead Annuity Trust Under the Will of Louis Feil*
Martin and Susan Siroka*
LEADER $10,000 + Adrienne Albert Nishana Armour Sandra Atlas Bass and Edythe & Sol G. Atlas Fund, Inc.*
ASSOCIATES $50,000 +
Stuart and Lauren Bell
Edith C. Blum Foundation, Inc.*
Sabine Charles
CBRE*
Enid and Leonard Boxer*
The Commonwealth Fund*
Marvin H. Davidson Foundation Inc.*
Congregation Emanu-El of the City of New York*
Patricia F. Green*
Carol Deane*
The George Link, Jr. Foundation, Inc.
Deloitte*
New York Community Trust* Sephardic Foundation on Aging Anonymous*
MEMBER $25,000 + Dreitzer Foundation, Inc.* Gemiluth Chessed of Greater New York* Herman B. Golub Charitable Trust*
Victoria L. Dolan and Christopher E. Sager The Durst Organization* Mark and Ilaina Edison* Cheryl and Blair Effron* Jessica Feder Mantel and Alan Mantel* Forsyth Street Affordable Housing* Goldman Sachs* Martin and Lynn Halbfinger* Mark R. Imowitz*
Moses L. Parshelsky Foundation*
The Gotham Organization*
Related Companies
Eric and Pam Greenhut*
The Family of Gordon Rich*
Janet Greenhut*
The Richman Group Development Corporation
Kasirer LLC
Linda and Norton Rosensweig* Corinne Winston and Joseph Rubin* Betsy and Edward Schiff* Shiseido Americas Slomo and Cindy Silvian Foundation*
Rabbi Abraham & Shirley Kelman Charitable Foundation* The KRE Group* Fay J. Lindner Foundation* NBA Parkchester Preservation Company LP Elaine and Simon Parisier*
Jerry Speyer/Tishman Speyer*
Pemmil Affordable LLC*
Lucinda and Andrew Sussman
Nancy and Martin Polevoy*
Phoenix Realty Group LLC
Eleanor Wagner*
Rockport Mortgage Corporation*
Judith West*
Rockrose Development
Anonymous*
Bonnie D. Rosenberg and Joseph Zimmerman*
Anonymous* Anonymous*
Ian Sax
PARTNER $5,000 +
United Way of Long Island*
Rhea Blackwood Foundation* Chicago Title Insurance Company*
Florin and Howie Silberstein*
SUPPORTER $2,500 + Lila and Keith Adwar*
Cotter & Kavanaugh LLP*
Sarah and Jack Altman
deKay Foundation*
The Arker Companies*
Fetner Properties
Atlantic Development Group*
Elaine and David Gould*
Katten*
David Hildes*
Lori and Elliot Kloper
Iris & Saul Katz Family Foundation*
Pinchas and Zeldie Lev Levitt & Boccio, LLP*
William Friedland, Friedland Properties*
Eric and Samantha Levine*
Henry Nias Foundation Inc.*
Myrna and Freddie Gershon*
Henry and Lucy Moses Fund, Inc.*
Paramount Global*
Eric and Tamar Goldstein Foundation*
46 JASA Impact Report 2022
Hudson Housing Capital*
David J. Freund
Jana and Thomas Bergdall Cammeby’s International LTD Carter Burden Network
The Community Preservation Corporation*
Visiting Nurse Service of New York*
Hirschen Singer & Epstein LLP*
Sheila Rabinowitch*
Elisabeth DePicciotto*
Welltower Charitable Foundation*
Patricia Jenny and Kent Hiteshew
Tara Rosenblum
The Dermot Company
Beth and Leonard Wilf*
Horace Mann School
Viviana and Mario Epelbaum*
Xenolith Partners LLC*
Christina and John Horner*
Anonymous*
Seth Huttel
FRIEND $1,000 +
Joy Construction & MADDD Equities*
EPIC Insurance Brokers & Consultants* Federated National Land, LLC Gallagher Benefit Services*
Affordable Housing Advisors Heidi Aronin*
Klearview Appliance* Rachel and Mark Klein* Richard Kowal Rick Krainin
GFP Real Estate*
Baron Family Foundation
Katherine K. Goldsmith * Greystone*
Benchmark Title Agency, LLC*
Kathryn Haslanger and Gordon Berlin*
Eileen and Howard Berkman*
Hawkins Delafield & Wood LLP
Tammy and Charles Brass*
Naomi Lazarus*
The Brodsky Organization
Legacy Office Solutions*
Bob Horne and Laurie Lindenbaum*
Joni Brooks
Ellen V. Lehman
Miriam and Steven Hyman*
Doug Bycoff
Reuben Leibowitz*
Susan Caputo
Nancy Lerner
Centerlight Health System*
The Levine Family Charitable Trust*
Jonathan Rose Companies David Kimmel Foundation* Andrea and Jeffrey Landes* Magnusson Architecture + Planning P.C.* Maimonides Medical Center* Mulesoft Mutual of America* Nitorum Capital, L.P. Nixon Peabody LLP* HDC Phipps Houses* Pollack-Olanoff Family Fund of UJA-Federation of New York* Joan Poster RY Management Co., Inc. Suzanne Schecter and Todd Ruback* Schulte Roth & Zabel LLP* Stellar Management*
Ellen Chapnick and William Schleicher* Chatam Management Co., Inc. Alan Cohen and Robert Bank*
Martin Kravet* Dorothy and Jerome Kretchmer* Lalezarian Properties*
Patricia and Kenneth Lore* Debra and Anthony Magnone* Cindy and Matthew Mark
Madeline and Howard Cohen*
Susan and Morris Mark*
Direct Energy Business*
Susan and Jeff Mittleman*
Enterprise Community Partners, Inc.* Sanford Evans* Penny and Roy Feldman* Jeffrey M. Fine GF55 Architects, LLP* Glen Oaks Philanthropic Fund* Deedy and David Goldstick* Lynn Greenhut* Sherwood Guernsey Jonathan M. Harris Family Foundation Pamela Henes
Metzger-Price Fund, Inc.*
Elayne and Barry Moss*
Kristine M. Rogers* Elizabeth Ross Royal Abstract* Safe Horizon Aliya Sahai Sandata Technologies* Lisa and Lee Schalop* Judith Selig Rubenstein Randi and Sam Siegal Florence Siegel and Jerry Block* SimCorp Peter Siroka* Laura Smith* Steven Strauss Taconic Investment Partners LLC.* Estate of Franca Tetreault TF Cornerstone Inc. United Healthcare* Fredda and Bruce Vladeck* Phyllis and Murray Warschauer* Michael Wolfman Architect* Patrick Yacono Sherrie Zacharius and David O. Levine Anonymous Anonymous
New York Junior League
CONTRIBUTOR $500 +
Susan O'Connor*
AARP*
Nadine Oelsner
Meghan Altidor
Park Tower Group*
Amazing Destinations Group Tours & Travel
Andrea Naft
Gabrielle Paupeck and Andrew Goldberg Liz and Robert A. Peck* Lois Perelson-Gross and Stewart Gross*
Amsted Industries Foundation* Alan Appelbaum* Daniel Chazen
ProPac Marketing*
Ellen Cohen
Property Resources Corporation*
Betty and Stuart Cotton* JASA Impact Report 2022 47
Gwen Covit Curtis + Ginsberg Architects LLP
Lynn and Alan S. Pearce Esq.*
Caitlin Corcoran
Jack S. Lusk*
PepsiCo
Dattner Architects* Davis Vision*
Jill Markowitz and Barry Ensminger*
Susan Erlich*
Perelson Weiner LLP*
Explorer Security Services*
Gail Prusslin
Cooper Fallek
Sarah J. Quigley
Lainey Friedman Fallek and Andrew Fallek Kirsten and Jerrell Fisher Jaime and Lawrence Gibbs* Mara Glaser McCahan Dini and Michael Golden* Joli and Adam Golden* Camille Greenwald Linda and Barrett Gross* Anita Gupta and Krishnan Padmanabhan Isaac Hardoon Judith Heimowitz Judy and Martin Hoffman* Rabbi Marcelle Hohl Keep Them Safe Foundation
PwC* REBNY Ronald Remsen Sofya Reshansky* Sheila and Jerry Rosenkranz* Alana Rubenstein* Richard Scharf and Dana Golding* Ivy and Marvin Schildkraut Jill Schwartz Shree Sharma Terry Singer Roberta Siroka* State Farm Gary Strauss Tamar and Joseph Tait Christine and Jeff Toback*
Gail Davis Jean Davis Nancy and Joel Deutsch Tamara Eaton and Alfonso Kimche Carrie and Patrick Ferguson Artie and Secky Finfer Endowment Fund*
Rachel Meltzer Wallach Norma Nelson* Iris Nelson-Schwartz* Anita Nordal* Nouveau Elevator Industries LLC* Lisa Mednick Owen and Steve Owen* Matthew Pincus
The Fund for Conductive Education, Inc.*
Pitts Leadership Consulting LLC
Sandra and Bruce A. Garrison*
Andrea and Andy Potash*
Jennifer and David Glick*
Victoria Rizzo*
Michele Godfrey* Brett Goldberg Ruthe and Ronald A. Golden* Lisa and Mark Goldey Barbara and Harvey Golubock* Danielle Grant
Annika Richard Lilli and Jonathan Roth* Steven and Robin Rotter* David Salstein Carol and David Schachter The Honorable Charles E. Schumer and Iris Weinshall*
Thomas Toce
Elisa and Clint Greenbaum*
Rena Shadowitz
WCA Technologies, Inc.*
Aileen Gribbin*
Larry Wei*
Sandra Harper
Hillary Sherman
Jacqueline and Scott Weisblum*
Karen and Slava Hazin*
Allister Wesson and David Lesser*
Marie-Laure Ilie
Smart Living Development Strategies
Joan and Robert Imowitz*
Judith Smith*
Sarah and Thomas Janover*
Elaine and Steven Strongwater*
King & Spalding LLP
Mark Sussman
KKR & Co. Inc.
Tropham Foundation*
Paula Akst
Adam Verstandig
Amy Mergler
Marissa and Jeremy Klein*
Jo Ann Andreassi
Glenn Miller
Julie Kohl
Michael Badain
Judy and Marty Weinberg*
Nan J. Morrison*
Steven Koppel
Alvin Berk*
Laurie Nelson
Nancy Lascher
The Carlyle Team Mark, Brian, Marius, Ian
Myra Levine-Harris
Nicholas and Jodean Casci
Joyce Lucas
Andrea Kretchmer* Joan M. Leiman* Ruth Levine Ellie and Martin Lifton* Robert Lipson* Matthew LoCurto Rochelle Ludwig Macmillan Publishers Marvin Markus
Judith and Roger Widmann*
Daniel Martin
Lance H. Wilson/ Newmark Knight Frank*
McKissack & McKissack
DONOR- $250 +
Lauren and Dan Medalie*
Stephanie Oldano Debbie and Marc Paley*
48 JASA Impact Report 2022
Elana Hecht
Arlene and Jack Linder*
Kavita and KC Sharma Stuart Sigman* Toni and Mark Silverstein*
Michael Vogel Suzanne Weiss* Tamar and Meir Weiss* Rob Whitman Jeffrey Yager* Aviva Yakren
Legacy Society JASA gratefully acknowledges those supporters who have decided to help us as an organization, and the seniors in need of our services, by making bequests and other planned gifts to the agency. Members of the Legacy Society are ensuring that JASA has the strength, capacity, and funding to enable aging adults to remain in the community with dignity now and for generations to come. In this section we gratefully acknowledge those who have informed JASA of their intent to support us through a bequest or other planned gift: Steve Argule
Eric Greenhut
Nan J. Morrison
Sanford Evans
David Hildes
Ruth Perelson
Arkady Fridman
Mark R. Imowitz
Martin Siroka
Nancy Greene
Saul Katz
Anonymous (3)
A Special Thanks to UJA-Federation of New York As a beneficiary agency of UJA-Federation of New York, JASA receives core funding and other critical resources that advance our shared mission each and every day. We gratefully acknowledge their support, generosity, and partnership.
JASA Impact Report 2022 49
Supporters: Elected Officials JASA recognizes the following elected officials for their generous support of JASA’s programs and services through discretionary funds and Council Initiatives. These funds allow JASA the flexibility to enhance programs available to older adults beyond the concrete services provided in government contracts. Funds help support cultural arts, entertainment, exercise, education, group outings, and special events. Hon. Adrienne Adams Speaker, New York City Council
Hon. Carl Heastie Speaker, New York State Assembly
Hon. Joann Ariola New York City Council Member
Hon. Ari Kagan New York City Council Member
Hon. Diana Ayala New York City Council
Hon. Lida Lee New York City Council Member
Hon. Charles Barron New York City Council Member Hon. Eric Bottcher New York City Council Member Hon. Gale Brewer New York City Council Member Hon. Selvena Brooks-Powers New York City Council Member Hon. Eric Dinowitz New York City Council Member Hon. Jennier Gutierrez New York City Council Member
50 JASA Impact Report 2022
Hon. Farrah Louis New York City Council Member Hon. Mercedes Narcisse New York City Council Member Hon. Vickie Paladino New York City Council Member Hon. Keith Powers New York City Council Member Hon. Lincoln Restler New York City Council Member Hon. Antonio Reynoso Brooklyn Borough President
Hon. Donovan Richards Queens Borough President Hon. Kristin Richardson Jordan New York City Council Member Hon. Kevin Riley New York City Council Member Hon. Linda Rosenthal New York State Assembly Member Hon. Sandra Ung New York City Council Member Hon. Marjorie Velazquez New York City Council Member Hon. Inna Vernikov New York City Council Member
Board of Trustees (July 1, 2022- June 30, 2023) *of blessed memory PRESIDENT
VICE PRESIDENTS
Eric Greenhut
Martin Siroka
Mark R. Imowitz
Martin L. Halbfinger
Eric Levine
David Hildes
Ruth Perelson
Saul B. Katz
Joseph Rubin
Lori Kloper
CHAIR
Leonard Boxer EXECUTIVE VICE PRESIDENT
Jessica Feder Mantel
TRUSTEES
Lila P. Adwar
SECRETARY
Nishana N. Armour
Eleanor Wagner
Stuart Bell
TREASURER
Bonnie D. Rosenberg
Sabine Charles Carol Chinn*
Andrea Landes Pinchas Lev Nancy T. Polevoy Linda Rosensweig Mark Steiger Judith West
Victoria Dolan
HONORARY TRUSTEES
Ilaina Edison
Marvin H. Davidson*
Patricia Green
Martin Lifton
Executive Leadership Team (July 1, 2022- June 30, 2023) CHIEF EXECUTIVE OFFICER
CHIEF OPERATING OFFICER
Kathryn Haslanger
Wayne Francis
EXECUTIVE DIRECTOR OF REAL ESTATE & MANAGEMENT
CO-CHIEF PROGRAM OFFICER
EXECUTIVE DIRECTOR, HUMAN RESOURCES AND DIVERSITY
GENERAL COUNSEL
Denise Robin Freeman
Ayana Robertson
Danielle Palmisano
EXECUTIVE DIRECTOR OF HOME CARE
CHIEF DEVELOPMENT & COMMUNICATIONS OFFICER
CHIEF INFORMATION OFFICER
Lana Goykhberg
Allister Wesson
Alan Cohen CO-CHIEF PROGRAM OFFICER
Sholom Ellenberg
Donald Manning
CHIEF FINANCIAL OFFICER
Matthew M. LoCurto
JASA Impact Report 2022 51
Financial Statements (July 1, 2022 - June 30, 2023)
INCOME Government Support
76.0%
$103,092,402
Tenant Rent
6.6%
$8,967,331
Program Service Fees
6.6%
$8,989,783
Contributions
2.4%
$3,319,780
UJA - Federation of NY Grants
2.3%
$3,087,029
Other
4.6%
$6,256,114
Housing Management Fees
1.5%
$1,972,416
100.0%
$135,684,855
TOTAL
EXPENDITURES Program
81.9% $102,487,867
Management and General
17.7%
$22,137,362
Fundraising
0.4%
$485,278
TOTAL
100.0% $125,110,507
INCOME (LOSS) $10,574,348 NOTES:
The financial report includes social services, housing, and home care.
Government Housing and Urban Development (HUD) Contracts FEDERAL
NEW YORK STATE
Department for the Aging Department of Health and Mental Hygiene
Department of Law
Department of Housing Preservation and Development
Interest on Lawyer Account Fund
Human Resources Administration
Office for the Aging
New York City Housing Authority
Department of Health
Office of Mental Health Unified Court System 52 JASA Impact Report 2022
NEW YORK CITY
Thank you! You make the difference for New York’s seniors.
JASA needs your support You make New York City a good place to grow old. Imagine how many more seniors can be helped by your support. Give today. VISIT: www.jasa.org/donate CALL: 212-273-5320 EMAIL: development@jasa.org
Proud to be the go-to agency for older New Yorkers
247 West 37th Street New York, NY 10018 Tel: 212.273.5200 Email: help@jasa.org www.jasa.org @ JASASeniors