Rental Booklet

PROPERTY MANAGEMENT

“Our commitment to consistent service is evident by our successful results.

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RENTAL DIVISION Created in response to the growing demand from our relocating corporate clientele and individuals looking for housing alternatives, Jaqua’s Property Management Division offers solutions for today’s landlords.

We concentrate on long-term occupancy through:

» Marketing Strategies • Our effective marketing strategies reach audiences on local and national levels • Your property’s features are readily available to interested parties • Our strong alliance with major corporations allows us to show your property to employees transferring into the area on a regular basis • Nationwide networking allows us to target the appropriate rental market, creating a seamless match between your property and potential tenant

» Property Leasing Procedures • Our lease and other documents are carefully drafted with the landlords protection in mind • The documents will be reviewed with the parties to promote a clear understanding of the terms and expectations

» Property Management

• Our services reduces your risks, minimize inconveniences and eliminate hassles of everyday maintenance • You will have peace of mind knowing your property is being protected by our professional maintenance program

“Our Relocation Division is a primary source for many of our landlords, resulting in an invaluable resource.

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PARTNERSHIP WITH RELOCATION Jaqua Realtors is the West Michigan area’s leading full service relocation company.

The close partnership between Jaqua Realtors’ Relocation and Property Management Divisions offers our landlords a variety of resources and ideal exposure to our corporate clients. Our extensive relocation services are designed to offer corporate transferees full service relocation. Area corporations see Jaqua Relocation and Property Management as the only option for their relocation and rental needs.

» We welcome newcomers to the area with complimentary services

• Nationally recognized Relocation Guide • Comprehensive community tour with maps and community highlights • School interviews and tours • Temporary housing opportunities • Buyer representation and home finding services • Partner employment assistance • Advanced Radiology Services, PC • Advia Credit Union • Alticor • A.M. Todd • American Axle • Armstrong International • Ascension-Borgess • ASMO Manufacturing • BCN Technical Services, Inc. • Bell’s Brewery • Bendix • Bronson Healthcare • Canadian National Railway • Charles River Laboratories • Coca Cola • Colson Group • ConAgra Foods • Consumers Power • CSM Group • Denso Manufacturing Michigan • Dimplex Thermal Solutions • Discover Kalamazoo • Duncan Aviation • Eaton Corporation • ECOLAB • Edwards Garment • Enbridge

• Entergy • Evergreen Packaging • Fabri-Kal • Family Health Center • Fetzer Institute • FireKeepers Casino • Floserve Corporation • Foreman Glass • Gast Manufacturing • Geislinger Corporation • Getman Corporation • Gilmore Car Museum • Gordon Food Service • Graphic Packaging • Greenleaf Hospitality • Greenleaf Trust • Greater Kalamazoo Area Schools • Heart Center for Excellence • Heritage Community of Kalamazoo • Herman Miller • Huntington National Bank • InterKal • International Food Protection Institute • Int’l Automotive Components • Isupply Compnay • Janesville Acoustics

• JR Automation Technologies • Kaiser Aluminum • Kalamazoo Chamber • Kalamazoo College • Kalamazoo Community Mental Health • Kalamazoo County • Kalamazoo Emergency Associates • Kalamazoo Gastroenterology • Kalamazoo Oral and Maxillofacial Surgery • Kalsec • Kellogg’s • Kellogg Foundation • Landscape Forms • Mann & Hummel • Meijer • Micro-LAM Technologies • Monsanto Company • MRC Industries • Newell Brands • Parker Hannifin • Pepsi • Perrigo • Pfizer • Pilgrim’s Pride

• PNC Bank • Post Foods • Rosler Metal Finishing USA • Secant Technology • Senior Care Partners P.A.C.E. • Skywood Recovery Center • Southwest Michigan First • Southwestern MI Emergency Services • Stryker • Target Corporation • Tenneco • Thermo Fisher • Toda • VMLY&R • Walther Farms • W.E. UpJohn Institute • Welsh & Associates • West Michigan Cancer Center • WestRock • Whirlpool • Wightman & Associates • WMed • Western Michigan University • Wolverine Pipeline • Zoetis

REAL ESTATE SERVICES As the largest independent real estate brokerage in the West Michigan area, Jaqua Realtors has assembled a group of professionals with a multitude of talents and diverse backgrounds, all collaborating to deliver exceptional real estate services. Our single goal is successfully serving our clients.

It is our group synergy along with our individual and corporate commitment to excellence that produces these results.

Jaqua Realtors is a full service real estate company.

» Services to both buyers and sellers • Comprehensive plans for buyers • Complete marketing strategies for sellers

» Progressive and expanding firm • 11 offices conveniently located throughout West Michigan, open 7 days a week until 9 p.m. at the Kalamazoo and Portage offices • Over 210 full-time residential specialists committed to exceeding clients’ expectations

» Experienced team of advisors on-site • Real Estate - Jaqua Realtors • Mortgage - Summit Home Mortgage • Title - Southwest Michigan Title • Insurance - Arcadia Insurance Services • Home Staging & Interior Design - Distinguished Homes • Home Moving Services - Southwest Michigan Community Resources • Property Management - Jaqua Property Management Division

Through our extensive services and network of professional advisors, we are at the forefront of counseling and referring prospective renters to you, the landlord.

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“Our concerted effort to uphold our reputation means exceeding the expectations of our clients.

MARKETING STRATEGIES We incorporate multiple marketing efforts into a comprehensive campaign for your rental property. Understanding consumer behavior and providing a targeted marketing approach allows us to remain increasingly competitive. Our ability to successfully target suitable renters for your property translates to a high success rate with long-term benefits for you, the landlord.

We utilize multiple approaches to maximize your home’s exposure.

» Internet Marketing • Our marketing on multiple websites allows your property to reach a national audience

» Behaviorally Targeted Advertising • Our Adwerx partnership targets potential tenants on Facebook and Instagram, as well as major websites including The Wall Street Journal, ESPN.com and many more

» Additional Marketing • Your property is further highlighted with a yard sign placed in the front yard

“Our strategy of utilizing advanced online, print and traditional media places your property at the fingertips of renters.”

www.jaquarealtorsrentals.com

www.jaquarealtors.com

INTERNET MARKETING » www.jaquarealtors.com • Over 50,000 visitors per month • Displays instant information and multiple pictures

www.jaquarealtors.com

• Highly promoted on a local, regional and global scale

» www.jaquarealtorsrentals.com • Displays information, amenities and pictures of rental • Apply for a rental in real time • Schedule showings

INTERNET & LOCAL MARKETING » National Websites • Our coordinated advertising efforts, allow us to save you thousands annually on your advertising budget.

Our website automatically published your units on all appropriate websites. Nationwide networking allows us to target the appropriate rental market, creating a seamless match between you property and potential renters

» Relocation Guide • A section about the relocation division and long-term rentals is advertised in our “Relocation Guide.” Jaqua’s “Relocation Guide” is requested by human resources personnel, sales managers and corporate officers for prospective employees and newcomers to the community. In production since 1982, over 1,200 guides are currently distributed annually

www.jaquarealtorsrentals.com

INTERNET & LOCAL MARKETING

ADDITIONAL MARKETING » “For Lease” Sign • A Jaqua “For Lease” sign will be prominently displayed on the property, providing a phone number for direct inquiries

» Sentrilock Keybox • A Sentrilock keybox will be placed on the property, allowing for convenient showings

DOCUMENTATION & COMPLIANCE Jaqua Realtors offers the following services:

» Proper Documentation and Procedures

• Our extensive lease professionally drafted by an attorney, is designed specifically to protect you and can be altered for specific needs and situations • Other required forms, such as the Lead-based Paint Disclosure will be made available to the tenant • An Inventory Checklist will be completed, with the condition of your home documented with photos for added protection

» The Application Process • Our thorough procedure enables you as the landlord to make an informed decision • Jaqua Realtors typical process includes: complete employment verification, rental history, credit history, criminal and sex offense background checks • At your direction, a security deposit is collected before your tenant is allowed to move-in • Jaqua Realtors acts as the contact throughout the application process, providing distance between you and your tenant

» Strict Compliance

• Jaqua Realtors endorses and promotes compliance with: • Civil Rights Act • Fair Housing Act • Americans with Disabilities Act • Equal Credit Opportunity Security Act • Security Deposit Act • Inventory Checklist Act • Lead-Based Paint Disclosures & Regulations • Federal, State and Local Laws

PROPERTY MANAGEMENT Jaqua Realtors offers customized property management assistance utilized by landlords from across the United States. Our services can minimize your risks, reduce inconveniences and eliminate the hassles of everyday maintenance tasks while giving you peace of mind. You can rest assured that your property is being protected by our professional maintenance program.

Jaqua Realtors professionally manages your property so you can enjoy the full benefits of being a landlord.

» Account Management

• We provide you with comprehensive access to your property data with effective account management tools

» Budgeting and Cost Control • Our expertise and assistance in this area allow for better control with regards to your property and finances

» Home Maintenance • At your instruction, Jaqua will inspect the property and communicate with the tenant to confirm that your property is maintained thoroughly. With your approval, thorough repairs will be made in a timely manner

ACCOUNT MANAGEMENT » www.jaquarealtorsrentals.com • Prospective clients can search and apply for your available property online • As a property owner, Jaqua’s unique system allows you unparalleled access to your property data on demand through a personalized online account • Maintenance requests for your property can be generated online by the tenant: • Jaqua staff can quickly generate and schedule work orders • You have complete access to view the status of any repairs, including completion date, work details and any associated costs • Online payments can be made by the tenant: • Jaqua’s online process provides quicker acceptance of funds for your property • You can review your financial report online at any time, including payments deposited to your account, when the management fee was deducted and any property bills that were received and paid

“Our effective account management tools provide our landlords with unparalleled access to property data.”

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“You can depend on Jaqua Realtors to keep track of your real estate investment with professional records and automated transactions.

BUDGETING & COST CONTROL Jaqua Realtors offers the following services:

» Monthly Income

• Tenant’s rent is directly deposit into your bank account • Funds will be applied to the mortgage or equity payments • Balance will be used to build a reserve account for future tax payments or deferred maintenance issues

» Repair Costs

• Repair costs will be paid out of the property’s account • You are responsible for the reimbursement of any costs over $500 or any cost that will not be recovered with one month’s rent payment • You will receive copies of all the invoices detailing the completed work

» Monthly Reports • Through your online personalized owner portal account you can view an itemized report detailing all the activity on your account • When the rental payment was deposited • When the management fee was deducted • Any maintenance issues • Any property bills that were received and paid

» Tax Preparation • After year-end, the account will be reconciled and detailed statements will be available for you to view online through your personalized owner portal account • You will receive an 1099 form detailing all of the income received • All vendors who receive payments in excess of $600 with regards to work completed for your property will receive the mandatory 1099 form in compliance with legislation H.R. 3590 • These reports are vital to your record keeping

“Our extensive Property Management services provides a hassle-free landlord experience with added peace of mind.

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HOME MAINTENANCE Jaqua Realtors offers the following services:

» Maintenance Issues

• Jaqua Realtors has response procedures in place for routine and emergency maintenance issues • The relationships with reputable contractors are to assist in the response time and quality of work • Jaqua authorizes, coordinates and oversee any necessary maintenance as well as processes, approves and pays all bills on approved work orders • Emergency issues will be ordered immediately to prevent further disruption, and you will be notified of the status as soon as possible • Maintenance requests for your property can be generated online by the tenant • Our services reduce your risks, minimize inconveniences, and eliminate hassles of everyday maintenance tasks

» Property Inspections • Inspections are performed on a periodic basis • As the landlord, you will receive a written report on the condition of the home • The process is designed to inform you of the home’s current condition and to detail any preventative maintenance issues

» Move-Out Inspections • A move-out inspection is performed using the inventory checklist to assess any damages from the tenant • The coordination of contractors will be scheduled to repair damages, based on homeowner approval, and the security deposit will be adjusted accordingly • The property will be rent ready and prepared for the next tenant

HOME MAINTENANCE

CONTACT US As the leading full service Property Management Division in the West Michigan area, we offer effective, proven solutions for today’s landlords.

OFFICE LOCATIONS PORTAGE LOCATION 328 W. Milham Ave. | Portage, MI 49024 269-226-2996 | 800-843-6443 | 269-349-8353 (fax)

ST. JOSEPH LOCATION 4233 Red Arrow Hwy. | Stevensville, MI 49127 269-983-8051 | 269-983-8041 (fax)

BATTLE CREEK LOCATION 15150 S. Helmer Rd. | Battle Creeek, MI 49015 269-704-1002 | 269-704-1001 (fax)

LUDINGTON LOCATION 101 W. Loomis | Ludington, MI 49431 231-845-8544

MUSKEGON LOCATION 1141 E Sherman Blvd | Norton Shores, MI 494441 231-903-4427

www.jaquarealtorsrentals.com