What you Need to Know about Salesforce Cloud Products

WHAT YOU NEED TO KNOW ABOUT SALESFORCE CLOUD PRODUCTS The bridge between business and its customers should be strong & ever-growing. The influx of customers, their happiness & rate of retention are the deciding factors in success and failure. Luckily, there is software (rather a service as software) that can help with this.

Salesforce is arguably the world’s best CRM (customer relationship management) platform. It earned this title by making it simple for businesses to connect with both existing & prospective customers and market their products better. It has a wide range of products that make automation easier to achieve seamless workflows.

SALES CLOUD Sales are crucial for every business. Enormous raw data is in vain in the absence of a quick way to interpret and implement them.

Sales cloud speeds up sales with better organisation, automation & features. With its tools, you can manage prospect customers, gather data, communicate via multiple channels & close exciting deals more efficiently. Your sales team can analyse the sales pipeline in real-time to forecast data & decide on the fly.

SERVICE CLOUD Service cloud makes customer service management effortless. Be it email, live chat or call, your executive can aid the customer on their preferred channel of contact. The multifunctional dashboard keeps track of the customer activities and previous interactions with them so that your customer service executive can understand & resolve the issue quicker. Salesforce community cloud consultant can help create a self-service portal too! More on that when we talk about the experience cloud.

MARKETING CLOUD Marketing Cloud creates customer journeys that monitor their engagement in real-time and offers crucial data. With its help, you can automate marketing to reach the right customer at the right time for the maximum chance of a conversion. These personalised journeys vary from customer to customer and can span across different platforms & devices.

COMMERCE CLOUD Ecommerce is growing approximately 20% year-over-year, expecting to reach humongous numbers in the coming time.

Commerce Cloud allows businesses to get on this trend and start selling online swiftly. It offers many features that help even novice retailers to create interactive stores. You can enable 360-degree product view, mobile view & one-touch payments to ensure that the customers love the shopping experience.

EXPERIENCE CLOUD The essence of Salesforce is bringing down silos to encourage easy collaboration & communication.

Experience cloud (formerly known as Community cloud) offers a platform to link employers, partners and customers.

Businesses use it to make portals, forums & websites with easy drag-and-drop functionality. An expert Salesforce community cloud consultant can use this to manage content and create moderation rules for the community.

CONCLUSION Tech9logy Creators is such a company which provides Salesforce Development Services in India with over 40 team members and 8+ years of experience. We have Salesforce certified developers & have delivered over 200 projects.

Want to know more about our Salesforce development services? Get in touch with us.

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