Jamcracker Cloud Service Brokerage (CSB) Standard: Benefits for Cloud Service Brokers & Microsoft CS

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Jamcracker CSB Standard Overview

Jamcracker, Inc. 4677 Old Ironsides Drive Santa Clara CA, USA 95054

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Product overview Jamcracker CSB Standard is a purpose built Cloud Service Brokerage (CSB) virtual appliance for Cloud Service Resellers and Microsoft CSP Partners. The CSB Standard Edition automates order management, provisioning, billing, and support, for a host of Microsoft CSP and IaaS services, with relative ease. This solution supports self-service features for your end customers, as well as analytics dashboards.

Cloud Service Brokers and Microsoft CSP partners can also resell Jamcracker cloud management appliances to help end customer manage multi-cloud environments, providing additional up-sell opportunities and build customer loyalty. The virtual appliance is deployable in Microsoft Azure public cloud and AWS (Amazon Web Services).

Click the links below for more information: Benefits for you

Benefits for your customers

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Benefits for Cloud Service Brokers & MS CSP Partners: p

Easy One time setup

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Service Management

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Billing Engine

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Customer Management

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Reports

EASY ONE TIME SETUP

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Getting Started - Upload License File Please upload the license file shared with you in order to access the JSDN – Microsoft CSP virtual appliance

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Easy one time Appliance setup To get your store up and running you need to complete 4 easy steps by clicking on the respective links on the Appliance Home Page.

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Step 1: Setup Microsoft CSP credentials Add your Microsoft Cloud Solution Provider Partner credentials.

Step 2: Setup mail server Setup your mail server details which will be required to send and receive email notifications.

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Step 3: Setup currency Select the currency in which you would like to sell your services to your customers.

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Step 4: Setup Store You can customize your store by adding a custom URL where your customers can login. Add the SSL certificate associated with the URL. You can also add your own logo

Your store is now ready for your customers to register and start purchasing CSP services.

SERVICE MANAGEMENT

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Service Management - SaaS Your Appliance comes pre-configured with Microsoft CSP O365 services and public IaaS services. You can also add marketing collateral describing your service, which your customers will see in the Store Catalog.

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Service Management - IaaS Create your own Appstack template The Jamcracker Platforms provides a facility to design templates and make them available on your store front for your customers to launch.

The facility allows creating templates with predefined launch options like sizes & regions that the resource will launch into to make the launch experience simpler for users.

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Price Definition You can define the price for each service in your catalog. You can also choose to associate a tax with the concerned service.

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Create promotions The Jamcracker platform gives you the ability to define Trials and Promotions.

You can customize the duration of the trials, choose if the trial should be terminated at the end of the trial period or if the service should be automatically purchased by the customer.

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Define Terms You can create or edit terms and associate it with an offer. You can define the duration of the term, the impact of the term on the subscription price and quantity as well as the actions that need to be taken once the term expires.

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Define Taxes The Jamcracker platform gives you the ability to define your own tax.

There is no limit to the number of taxes you can add. Once you define the tax, you can associate it with the services.

BILLING ENGINE

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Billing Options The Jamcracker platform has a comprehensive billing engine that provides subscription and usage based billing functionality. It supports a range of currencies. You can define the frequency and date of bill generation.

The billing engine supports both Linear pricing and Tier pricing for services.

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Define Payment Methods The Jamcracker platform gives you the ability to define the payment methods in your store. It comes pre-integrated with 3 payment options – 1. Credit Card payments which are processed through Braintree Payment Gateway 2. PayPal 3. Pre-Approved Credit – This method gives you the additional option of requesting a financial approval before processing the order

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Invoices The Jamcracker platform automatically generates invoices and sends it to your customer. You can view all your customer’s invoices and easily give them credits or process refunds

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Provide Discounts You can provide discounts to your customers by defining the discounted amount or percentage after your customer has saved their order.

CUSTOMER MANAGEMENT

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Customer Management The Jamcracker platform gives you rich functionality to manage your customer base. You can add and suspend customers. You can also import your customers and their subscriptions from Partner Center. You can proxy into your store as the customer to place orders and manage subscriptions on your customer’s behalf.

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Multi channel & multi partner support The Jamcracker platform provides Multi-channel and Multi-partner support by automatically sending a Reseller Relationship request to your customer if they already have an existing tenant.

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Add Roles & Privileges

You can define roles and choose the privileges that will be available to the role.

The role can then be assigned to the users in your organization.

REPORTS

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Reports The Jamcracker platform provides the following reports OOTB New Customer Orders Report: For the selected date range, this report shares the total revenue earned in the store based on all the services bought by the customers.

Order History Report : For the selected date range, this reports shares the list of all the services (including price and quantity) ordered by each customer with the status of the order.

Payment History Report: For the selected date range, this report shares the amount payable and received for each customer invoice, along with the reference ID associated with the payment transaction.

Marketplace Settlement Report: For the selected date range, this report shares all the marketplace transaction details including the wholesale price, vendor price and the marketplace margin. This report can be used to calculate the amount that is owed to the ISVs/Vendors.

The Daily Consumption Report is available as a custom report which provides details of the total number of licenses in use on any particular day.

Settlement Report

Details all the transactions in the previous billing cycle with the margin on each transaction

Bill Run Date 2 days Invoices are generated for each customer for all provisioned services

Final Settlement Report

10 days

Raw Settlement Report

Refined Settlement report prepared by our billing team with the amount to be settled with each ISV

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Customer Benefits p

Unified catalogue of products & services

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Consistent Shopping Cart Experience

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Automated Service Fulfilment

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Launch VMs in Public Clouds

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Define IaaS Policies

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Life Cycle management

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Analytics and dashboard

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Service cancellation

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Unified catalogue of Products & Services Customers can browse through a wide range of SaaS and IaaS cloud services available in your store catalog.

Buying from a store is simple, quick and secure.

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Consistent Shopping Cart Experience Customers can add the desired services to their shopping cart and proceed with the checkout. In order to pay for the ordered services, they can choose from the payment options you have configured for your store. They will receive an order receipt once the order has been placed successfully.

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Automated Service Fulfillment Once your customer has placed an order, based on the product, the Jamcracker platform can automatically provision the service to the customer. Your customers will see all the services provisioned to them on their Dashboard. They will be able to Assign the SaaS service to users in their organization. They will also be able to Launch the service, the platform will redirect the user to the Home page of the service where they will already be signed in. Your customer will also see their IaaS subscriptions on the Dashboard with the ability to Manage Instances.

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Launch VMs in Public Clouds Your customers can launch stand-alone virtual machines (instances) and application stacks from the store catalog. The pricing of IaaS services is entirely based on the usage.

Your customers pay only for the resources consumed.

You can offer various standard instances and stacks in your store. Each instance/stack has different hourly pricing for their utilization levels. The pricing is the cost of running a specified machine image and operating system with the

selected resource configuration as a service.

Your customer can review the estimated price per hour for an instance and the estimated monthly bill, which is based on 100% utilization for 30 days, before launching the instance/AppStack.

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Define IaaS Policies The policy framework helps businesses create policies in real time to optimize the use of cloud resources.  Supports several out-of-the box monitoring and scheduling policies to govern cloud usage  Allows automatic scheduling of operational hours and automatic shutdown of virtual machine instances  Allows automation of scale-out and scale-in  Alerts administrators on volumes that have been dis-associated from Virtual machines (standalone VMs) for more than a set number of days.  Create triggers to generate alerts from monitoring of various parameters

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Life Cycle Management The solution supports end-to-end life cycle management of various cloud resources. It supports automated provisioning and configuration of virtual machines, workload stacks, block storage, and network interfaces.  Consistent user experience when launching and managing resources irrespective of cloud vendor.  Orchestration of cloud infrastructure services.  Attach/Detach/Edit cloud resources and properties  Termination of cloud resources.  Notification on successful provisioning, as well as errors during provisioning.

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Analytics & Dashboard The Jamcracker platform provides comprehensive visibility of your cloud costs.

It provides meaningful cloud cost and usage data by projects, departments, products, vendors, and business units.  Real Time Analytics Dashboard enables you to get a snapshot of the status of the various resources.  Cost Analytics Dashboard provides a comprehensive view of the cloud cost trends and usage patterns by projects, departments, products, vendors, and business units.  Tag Analytics Dashboard helps you organize your cloud resources based on tags and provides the ability to categorize them for billing purposes.

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Service cancellation Your customers can choose to Unsubscribe from a service at any point in time. The JSDN platform will automatically notify you when your customer wishes to Cancel their subscription along with their reason for cancellation. You can then confirm with your customer and trigger the Cancellation process in the platform.

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Thank you… Jamcracker, Inc. Address: 4677 Old Ironsides Drive, Santa Clara, CA, USA 95054 Phone: +1 (408) 496-5500 Email: information@jamcracker.com