Final conference booklet 2015 single pages for umesh

Make Every Contact Count

Conference 2015 21st - 22nd November

Kirit Patel MBE

Founder & Chief Executive - Day Lewis Plc

Chairman’s Welcome Dear Guest, I would like to extend a very warm welcome to you. 2015 is a particularly special year for us, with it being our 40th year in pharmacy and this being our 20th annual conference! Our theme for this conference is “Make Every Contact Count”. More specifically, it is about making every contact with every patient count. This very much reflects our company’s core purpose - to help people in the community to stay healthy and feel better.

The extent that we go to caring for our patients was captured by one of our pharmacies in particular this year, Ledbury. On the 23rd September, the Day Lewis Ledbury team made us all very proud when they won the Pharmacy Team Award at the Pharmacy Business Awards.

This award recognised their significant contribution to patient care, business growth and the local community.

As a Group we are not just trying to make a difference to patients’ health; we want to make a difference to their lives. Whilst remaining completely professional, our pharmacy teams aim to be a pillar of support within their respective communities, not just strangers who give patients their medicines. This is why, within one year since setting it, we are already fast approaching our 2020 goal: to have 400 pharmacies in communities across the nation. What can we attribute our success to? Most certainly the efforts and support of all of you here at Day Lewis, as well as the support from our business partners and suppliers. But, perhaps more importantly, it will always go back to our family culture.

I hope that you truly enjoy your weekend here with us; my colleagues and I are very excited to share more of our vision with you. I hope that this event will be a rewarding, insightful and entertaining weekend.

Best wishes,

Kirit Patel MBE

Award Winning Pharmacy, Ledbury Set in the heart of the rural West Midlands county of Herefordshire, Ledbury is a particularly charming market town that has managed to retain an authentic old world character. However, this spectacular ambience isn’t just down to the beautiful old buildings and narrow cobbled lanes, but is as much due to the strong community. In this town, it’s undoubtedly clear that the local people treasure living in a place where they are truly valued and cared for.

Part of this strong community culture is driven by the Day Lewis team. Wishing to keep a local pharmacy running within the town centre, Day Lewis Pharmacy acquired Brigg’s Pharmacy nine years ago. Indeed, the business had been a trusted part of the community for decades and some members of staff had worked there for 25 years.

Since Day Lewis began operating the pharmacy, the menu of services offered in Ledbury has expanded year after year. The pharmacy team constantly undergo training and personal development in order to ensure that they are able to fully support and care for patients in the community, and work hard to improve patient awareness of new and existing services. They also regularly embark on fundraising for charities and good causes, working tirelessly to raise money for local people who need specialist care.

Such dedication from the team was recognised at the national Pharmacy Business Awards this year. Much to their delight, Day Lewis Ledbury won the Pharmacy Team award and garnered comments from the judges such as: “They have really gone to town on the concept of Healthy Living Pharmacy…absolutely embarked on it as a team” and “They’ve not worked within the confines of their four walls…They go out and engage with their local community so people will walk past Boots to come and find their pharmacy.” Particular credit was given to their proactive mindset – including their use of social media to keep the community informed about their monthly healthy living topics.

In the words of the team, “pharmacy shouldn’t be a passive business”, and this is deeply reflected in the way that Day Lewis Ledbury constantly seek for other ways to better serve the community. Nevertheless, it is the feedback from patients which really tell the story. Consistently receiving 99.5% excellent ratings from patients’ post treatment surveys, the pharmacy takes pride in that their patients are quick to refer friends and relatives, and also give big hugs of appreciation.

Guest Speakers For Our Pharmacists Name: Dr Martin Ronchetti MRCGP PGDip Prescribing Science Job Title: G.P. Presentation Title: Making the Most of Each Contact - How to Make Friends with Your G.P. Practices Dr. Martin Ronchetti is the Senior Partner of Dr Ronchetti & Partners, Pensilva Health Centre, Cornwall. A dispensing G.P., Dr. Ronchetti is also Mr. John Ronchetti’s older brother!

Name: Nick Kaye Job Title: Vice Chair of Cornwall and Isle Scilly LPC & Director of the NPA Presentation Title: Make Every Contact Count Nick is a third generation pharmacist passionate about community pharmacy.

Most of his working life has been in a health centre pharmacy, although he has also locumed & trained as a pre-reg in a hospital. In pharmacy politics Nick is an NPA Board member, Chair Peninsula LPF, Vice Chair of CIOS LPC and member of the European Pharmacist Forum.

Name: Dr Catherine Duggan Job Title: Director of Professional Development and Support at the Royal Pharmaceutical Society of Great Britain Presentation Title: Professionalism & Continual Development / Improvement Catherine is responsible for the delivery of professional advice and support to all members across all sectors. Holding a leadership role in developing programmes of professional development, advancement and recognition in line with the RPS mission, she is also responsible for developing professional standards for practice.

Name: Pharmacist Support Job Title: The Profession’s Independent Charity Presentation Title: Looking After Number One! Pharmacist Support has been providing 175 years of free and confidential support and advice. They are dedicated in looking after pharmacists’ well-being and helping to manage the increasing pressures faced.

Name: Donna Wilson Job Title: Training & Brand Manager (TENA) Presentation Title: Bladder Weakness Donna has worked for SCA for over 15 years, working on the TENA brand in one form or another. She has spent seven of those years advising customers over the telephone about bladder weakness and can therefore completely understand how sensitive this subject can be. Her personality and humour make her training sessions both memorable and entertaining for those that attend.

Guest Speakers For Pharmacy Teams Name: Jenny Brooksmith Job Title: Senior Category Manager (Women’s Intimate Health & Allergy) Presentation Title: Women’s Intimate Health – From Irritation to Clarification Jenny is the Senior Category Manager for Women’s Intimate Health and has worked in the category department at Bayer for over seven years.

Name: Sarah Nesbitt BSc Hons, MCIM Job Title: Pharmacy Training Consultant for GSK Consumer Healthcare Presentation Title: Oilatum and Skin Health Sarah has worked in consumer healthcare for more than 30 years and is passionate about the delivery of excellent healthcare.

Name: Karen Gibbs Job Title: Training Manager Presentation Title: Aveeno® - Managing Dry/Eczema Prone Skin Karen has worked in the Healthcare & Beauty industry for over 30 years and has been with Johnson & Johnson for 20 years. Karen delivers training for pharmacies across all categories, however, her specialist subject is skincare.

Name: Richard Waite Job Title: Pharmacy Business Account Manager Presentation Title: Management of Heartburn – Is There More the HCP & Customer Can Do? Richard started his career in 1984 working for Rorer Pharmaceuticals detailing to G.P.s. He then transitioned to the O.T.C. industry working for Whitehall Laboratories. He has had a varied career within the O.T.C. environment occupying various roles over the years, cumulating in his current position at Pfizer Consumer Health.

Name: Jodie Relf Job Title: Weight Management Dietician Presentation Title: Addressing the BIG Issue: Weight Management Jodie is the weight management dietician for XLS-Medical. She attended the University of the Western Cape where she studied a Bachelor of Science degree in dietetics before setting up her own practice. She then moved to the UK to further her career and is registered with the BDA (British Dietetics Association) and HCPC (Health & Care Professions Council).

Name: Frances Mogridge Job Title: Training and Development Manager Presentation Title: Digestive Health: Making Informed Decisions Frances is a Diagnostic Radiographer and has experience working in the NHS and private healthcare sector. A key element to Frances’ career has been delivering quality and informative training to healthcare professionals within various fields. Frances aims to empower individuals to take ownership of their career development whilst increasing confidence with customer engagement.

We are very grateful to all our speakers for the support that they provide and for giving up their time to present to us this weekend.

Conference Schedule - Saturday Morning Time:

08.00 - 09.50

10.00 - 12.00

Registration

Location:

Champagne Foyer, First Floor

Luggage Check-In

Chablis Suite, Ground Floor

Refreshments Available

Champagne Foyer, First Floor

All Day Lewis Colleagues

Cremant Suite, First Floor

Part 1: Hosted by Tim Rendell & Rupa Patel Part 2: Hosted by John Ronchetti & Magdalena Bogden

12.00 - 13.00

Lunch

Chablis Suite, Ground Floor

Afternoon - Please Refer to Your Relevant Section All Pharmacists

Reims & Chalon Suite, First Floor

13.00 - 13.10

Make Every Contact Count - Hosted by John Ronchetti

13.10 - 13.45

Making the Most of Each Contact - How to Make Friends with Your G.P. Practices - Dr Martin Ronchetti

13.45 - 14.15

Make Every Contact Count - Nick Kaye

14.15 - 15.00

Professionalism & Continual Development / Improvement - Dr Catherine Duggan

15.00 - 15.15

Coffee Break

15.15 -15.30

Patient Centred Care - Magdalena Bogdan

15.30 - 15.45

Looking After Number One! - Pharmacist Support

15.45 - 16.15

Bladder Weakness - Donna Wilson, Tena John Ronchetti & Rosie McDermott’s Regions

Bourg Suite, Mezzanine Floor

13.00 - 13.35

Women’s Intimate Health - From Irritation to Clarification - Jenny Brooksmith, Bayer

13.35 - 14.10

Oilatum and Skin Health - Sarah Nesbitt, GSK

14.10 - 14.25

Coffee Break

14.25 - 15.00

Day Lewis Internal Session - Alan & Rosie

15.00 - 15.35

Aveeno® - Managing Dry/Eczema Prone Skin - Karen Gibbs, Johnson & Johnson

Alan Greer & Chris Ashton’s Regions

Bouzy Suite, First Floor

13.00 - 13.35

Management of Heartburn – Is There More the HCP & Customer Can Do? - Richard Waite, Pfizer

13.35 - 14.10

Day Lewis Internal Session - Alan & Rosie

14.10 - 14.25

Coffee Break

14.25 - 15.00

Addressing the BIG Issue: Weight Management - Jodie Relf, Omega

15.00 - 15.35

Digestive Health: Making Informed Decision- Frances Mogrridge, Reckitt Benckiser Warehouse & Support Office

Bordeaux, Second Floor

13.00 - 15.00

Make Every Contact with Our Pharmacies Count

16.00

Hotel Bedroom Keys Are Available

Outside Champagne Foyer First Floor

Evening Everyone 18.00 - 01.00

Cocktail Reception

Chablis Suite, Ground Floor

Gala Dinner

Cremant Suite, First Floor

Conference Schedule - Sunday

Time

Everyone

07.30 - 09.50

Breakfast

By 10.00

Check-Out

Hotel Reception, First Floor

Luggage Drop

Champagne Foyer, First Floor

Avicenna

Bourg Suite, Ground Floor

08.15 - 10.00

Avicenna Pharmacy Business Planning Hosted by Salim Jetha, John Ronchetti & Nazlin Meghji All Pharmacists & Technicians

10.00 - 11.00

Cremant Suite, First Floor

Summary Care Record Training (All RMs plus CPPE) Everyone

10.00 - 13.00

Exhibition

Chablis Suite, Ground Floor

13.00

Lunch

Cremant Suite, First Floor

13.15

Closing Speech - Kirit Patel MBE Pre - ordered packed lunches will be available for collection from the Day Lewis registration desk from 12.15pm

Day Lewis Exhibition Stands The Interactive Experience At the trade show this year there will be 11 Day Lewis interactive stands. These will be focused on key business operations and initiatives for the year, run again by our expert Regional Support Managers and Support Office colleagues.

There will be three stands focusing on NHS item growth: Building GP Relationships

Learn the importance of building local relationships.

EPS

Learn how EPS is affecting our pharmacies and how to check that you are processing EPS prescriptions correctly.

Central Dispensing Unit

Meet some of the team at the CDU and find out how they can help your pharmacy increase prescription items.

Pre-Registration Graduates

Talk to past Pre-Reg students to find out what they have done since qualifying as registered pharmacists. Learn more about the Day Lewis Pre-Registration programme.

Day Lewis Academy

Find out what training is available, be the first to see what training is coming up and learn how to become an Associate Member. You will also have the opportunity to suggest what training you want in the future.

Pharmacist Support

Hear about how the charity is providing support to pharmacists and former pharmacists in times of need.

Flu Service

Find out how the seasonal flu service is going in our pharmacies and learn how to engage.

Day Lewis Pharmacy

Ask questions about marketing, planograms, promotional compliance and see a shining example of how to promote healthy living.

Dispensary Stock and Amnesty

Focuses on controlling costs. Speak to our experts on how to reduce stock in the pharmacies and provide feedback on how you receive orders from the Day Lewis Warehouse.

Procurement and Fulfilment

Ask any questions you may have on Sysaid, customer services and our warehouse.

Finally, to help you provide the best customer experience for our patients every day, we will have the Mystery Customer Evaluation experts with us! There will also be the return of the Day Lewis Digital stand where you can learn more about the new website and other new online activities that we are using to build the Day Lewis brand.

Sunday Exhibition Plan 50 36a 34

49 38

37

48 39

33

32

40

42

41

31

43

30

47

46

44

45

29

28

27

36

26

Entrance Ground Floor

35 18

19

17

16

21

20 15

14

13

22 12

23 11

24

25

9

8

10

7 6

1

2

3

4

5

1. Day Lewis

14. Kimberly Clark

27. Reckitt Benckiser

39. Day Lewis - CDU

2. Bayer

15. Neuborg

28. Creative Max

40. Day Lewis - Flu

3. Omega

16. Coty

29. Premier Health

41. Dispensary Stock & Amnesty

4. Ceuta

17. Pfizer

30. Johnson & Johnson

42. Pre Registration

5. Unicough

18. Bristol Lab

31. Alflorex

43. Pharmacist Support

6. Day Lewis Pharmacy

19. O.R.S

32. Brother

44. Procurement and Fulfilment

7. GSK Consumer Health

20. Thornton & Ross

33. Seven Seas

45. Day Lewis Digital

8. Mentholatum

21. Comvita

34. Napp

46. Mystery Shopper

9. Beiersdorf

22. Nicolites

35. Cambridge Healthcare

47. Day Lewis Academy

10. Sanofi

23. Unilever

36. Enteromeds

48. Merial

11. P&G

24. Kent Costmetics

36a. Abbot Nutrition

49. E-Lites

12. Puressential

25. Miles Group

37. Day Lewis - GP Relations

50. Dendron

13. Vype

26. SCA

38. Day Lewis - EPS

Key Housekeeping Information Bedrooms will be available from 4.00pm on the Saturday afternoon. Keys will be available from the Day Lewis reception area outside the Champagne Foyer from 4.00pm.

Check-out

On Sunday all guests must check-out by 10.00am. Please remember that you will be responsible for any room charges (such as telephone calls or mini bar charges). If you incur any charges please go to the main reception upon your check-out to settle the charges directly with the hotel. Please leave sufficient time to do this. If you do not settle the charges they will be charged back to you individually after the conference.

Please note that any items that are removed from the mini-bar are automatically charged to the room, even if they are replaced unopened.

If you have not incurred any charges on your room then just drop your key into the Speedy CheckOut box at reception.

Luggage Storage

This will be available upon check-in on Saturday at the Chablis Suite on the Ground Floor. You should ensure that you have your name tags on your bags. Your luggage will then be transported to your room and will be available there after 4.00pm.

As check-out time on Sunday is 10.00am, you will be able to store luggage on Sunday morning at the Champagne Foyer.

Gala Dinner

The cocktail reception will commence at 6.00pm in the Chablis Suite on the ground floor. Please note that starters will be served at this time. Day Lewis stewards will indicate when it is time to move to the Cremant Suite for the Gala Dinner.

Following the presentation of the awards, an open bar will be available in the Champagne Terrace.

This will be available until 1.00am as an open bar. After 1.00am, drinks will be available from the lounge bar off the main lobby, but these will have to be paid for with cash or charged to your room on your personal account.

Conference Closing

The conference will close on the Sunday with a keynote speech from Kirit Patel during lunch at 1.00pm. This will take place in the Cremant Suite on the first floor.

Packed Lunches

For those of you who have pre-ordered a packed lunch, these will be available for pick up from the Day Lewis Registration Desk from 12.15pm on Sunday.

Car Parking

Car park spaces are available, however spaces cannot be reserved. You will be charged ÂŁ1.50 per hour for residents or ÂŁ3.50 per hour for non-residents. Guests must validate their ticket at reception and leave within 15 minutes of validation.

Support Office Contacts for Pharmacy Teams Name

Role

Kirit Patel

Chief Executive Officer

J.C. Patel

Company Secretary

Alison Bird

PA to CEO

ACCOUNTS

Number

Extn.

6266 020 8256 6200

Heena Patel

Finance Director

Antonio Dias

Senior Financial Accountant - Core Businesses

6218

Nimalraj Sivasubramaniam

Financial Accountant

6225

Naeem Yaqub

Management Accounts

6392

Pankaj Patel

Purchase Ledger Accountant

6223

Shilpa Patel

Sales Ledger Accountant

6227

Benjamin Subramaniam

Accounts Assistant

6365

Kalpa Shah

Accounts Administrator

6344

Ashna Ashrafie

Accounts Administrator

BUSINESS DEVELOPMENT & PROPERTY

6249 020 8256 6200

Tim Harrington

Head of Commercial Development

Catherine Reid

Business Development Assistant

6256

Rupa Patel

Property Director

6338

Addie Thomas

Assistant Property Manager

6336

Julie Sullivan-Armitage

Estates Manager

6206

Amanda-Jayne Miller

Estates Administrator

6369

Katie Warren

PA to Property Director

BUYING

6226 020 8256 6200

Taybi Mohamedbhai

Head of Wholesale Procurement / Group Buyer

Prakash Patel

Head Health & Beauty Buyer

Shailesh Patel

Assistant OTC Buyer

6202

Khush Khan

Health & Beauty Buyer

6277

Ameet Patel

Senior Wholesale Accountant

6220

Darpan Patel

Generics Buyer

6282

Anand Patel

Assistant Generics Buyer

6382

Joshitha Sukes

Senior Buying Administrator

6317

Roshni Shah

OTC Buying Assistant

6371

Nusrath Khan

PA to Head of Buying & Buying Assistant

HUMAN RESOURCES & PAYROLL

6234 020 8256 6200

Raymond Barclay

Head of Business Support, HR & Warehouse

Judy Clarson

Employment & Payroll Specialist

6388

Cormac Enright

Payroll Manager

6228

Rakhi Patel

Recruitment & HR Support Manager

6222

Preeti Patel

HR & Recruitment Assistant

6224

Caroline O’Keefe

HR & Payroll Assistant

6221

Shirin Sadique

Locum Co-ordinator Region A

6322

Pat Murphy

Locum Co-ordinator Region B

6372

Kathy Brown

Locum Co-ordinator Region C

6373

Pramela Pillay

Locum Co-ordinator Region D

6326

Melissa Goes

Learning & Development Assistant

6318

IT

020 8256 6200

Colin Kendrick

Head of IT

Steve Dookhran

Field Services Manager

6293

Derek Irwin

Network Manager

6292

Matthew Bayliss

Digital Project Manager

6257

Melanie Brady

Data & Information Manager

6291

Ravi Unnikrishnan

Development Manager

6297

Ravi Dookeran

Helpdesk Supervisor

6362

Steve John

IT Support

6362

Janesh Jani

IT Support

6362

Andrej Molotov

IT Support

6362

Patrick Morris

IT Support

6362

Ryan Chandler

IT Support

6362

Joginder Gahir

IT Support

MARKETING

6362 020 8256 6200

Shimal Patel

Head of Marketing

Krutika Patel

Marketing Manager

6346

Victoria Johnson

Online Marketing & Category Co-ordinator

6384

Priyanki Patel

Marketing & Design Associate

6349

Roshal Patel

Social Media & Web Co-ordinator

6377

Elena Chiu

Marketing Co-ordinator

6201

Vanessa Threadgill

Category Assistant

PHARMACY LEADERSHIP

6394 020 8256 6200

Tim Rendell

Head of Pharmacy

Jay Patel

Chief Innovation Officer

John Ronchetti

Head of Pharmacy Operations

Christopher Ashton

Regional Manager - London Region A

Alan Greer

Regional Manager - South East Region B

Magdalena Bogdan

Deputy Regional Manager - North Region C

Rosie McDermott

Regional Manager South West Region D

SUPERINTENDENT’S OFFICE & PROFESSIONAL SERVICES

6399

020 8256 6200

Peter Glover

Pharmacy Superintendent

Jackie Hepburn

PA to Pharmacy Superintendent

6315

Rebecca Myers

Professional Services Pharmacist

6315

Caroline Parkhurst

Professional Services Pharmacist

6315

Eileen Demendonca

Pharmacy Services Financial Administrator

6229

Azimah Peeroo

Pharmacy Services Administrator

WAREHOUSE & SUPPORT OFFICE SERVICES

6321 020 8256 6200

Ian Mulley

Head of Warehousing

6270

Roger Murcia-Lopez

Warehouse Manager

6242

Barbara Blaszak

Warehouse Manager

6216

Jason Meherin

Warehouse Manager

6268

Wojciech Kielbasa

Warehouse Manager

6213

Marc Wilkinson

Warehouse Manager

6236

Swaroop Patel

Customer Service Advisor

6333

Neethu Geordy

Customer Service Advisor

6280

Sujata Basnet

Customer Service Advisor

6334

Our Sponsors

Sincere thanks to all of our sponsors

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