May 2018 magazine

TexasPropane Volume 74 No. 5

T H E M AG A Z I N E F O R T H E T E X A S P R O PA N E G A S A S S O C I AT I O N

Crossroads Expo+Conference Five Great Reasons to Go For It

May 2018

Are You Ready to Take the Next Step?

Pinnacle Propane is committed to maintaining the legacy you’ve built.

Have you considered selling your propane business but concerns for your customers and employees are holding you back?

At Pinnacle Propane, our values of Customer Service, Integrity, and Safety emphasize providing the best possible experience for our customers and employees.

As a Texas-based company, we focus on providing local service to our customers in the communities we do business and empowering our employees via competitive pay and a comprehensive benefits package.

As you think about next steps, let us work with you to develop a fair purchase plan and a seamless transition so that you can relax and enjoy the results of your efforts.

Matt Terry Director, Acquisitions (210) 560-5418

Bill Webb Senior Vice President, Acquisitions (936) 329-1440

For more information and a confidential assessment of your business, whether retail propane or cylinder exchange, and wherever you are in the United States, call us today.

Pinnacle Propane is now part of the SHV Energy family. SHV Energy is one of the world’s leading propane distributors and has over 16,000 employees and operates in more than 20 countries. As part of the 121 year old Dutch privately owned SHV Holdings, SHV Energy is committed to working sustainably with communities, stakeholders and policy makers.

www.pinnpropane.com

Pinnacle Propane is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

TexasPropane May 2018

8408 North IH 35 Austin, TX 78753 512-836-8620 or 800-325-7427 512-834-0758 fax E-mail: info@txpropane.com www.txpropane.com

T H E M AG A Z I N E F O R T H E T E X A S P R O PA N E G A S A S S O C I AT I O N

TPGA staff Bill Van Hoy Executive Director bvanhoy@txpropane.com Jackie Mason Education & Marketing Regulatory & Legislative Affairs jmason@txpropane.com Debbie Simpson Executive Assistant Membership Meeting Planner Publication Coordinator dsimpson@txpropane.com Propane Service Corporation

Debbie Simpson 800-392-0023 dsimpson@txpropane.com

Features Crossroads Expo+Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Five Great Reasons to Go For It!

Things to Do in Fort Worth: Where the West Begins . . . . . . . . . 10 Convention+Expo Schedule at a Glance. . . . . . . . . . . . . . . . . . . 13 Giving Your Website a Spring Cleaning. . . . . . . . . . . . . . . . . . . . . 20 Three Reasons Why Hiring Older Employees is a Smart Decision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Publisher

Kim Scheberle Account Manager/Managing Editor Sail House Publishing 512-346-0892 kscheberle@austin.rr.com

Departments Highlights from Headquarters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 TPGA Board of Directors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 ProCOT Corner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Joanne Pantaze Advertising Sales 512-273-2639 jpantaze@pvco.net

Safety Talk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Kiki Pantaze Art Director 512-924-7566 kpantaze@pvco.net

Classified Advertising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

People in Propane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Inside the Industry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Say Cheese. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Index to Advertisers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Propane with Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Highlights from Headquarters

Make the Most of the Expo+Conference Bill Van Hoy TPGA Executive Director With summer approaching, the 2018 Crossroads Propane Expo+Conference is just around the corner. There will be a lot going on in and around the conference, and you may also have other commitments you need to take care of too.

Make a plan in advance based on the schedule of the event, that way you have a good option for what to do at any given time. At the same time, cultivating an element of spontaneity will help you stay engaged. But pace yourself. The schedule, hotel, and other information you need is

included in this issue. Make your hotel reservation now – the block will sell out!

ICF/API propane sales surveys are due. PERC collects detailed propane sales information at the state and sector levels, covering sales during 2017. This information helps Texas get its fair share of PERC funds.

Don’t forget that the deadline to submit TPGA scholarship applications is May 15! If your child or grandchild submitted an application for a NPGA scholarship, then their application has been received for a TPGA scholarship.

The 2nd Quarter TPGA Board & Related Committee meetings are scheduled for May 15-16. TPGA members, I hope to see you there.

2017-2018 TPGA Board of Directors President: John Walter, Schneider Distributing, 800-901-9109 President Elect: Jack Walzel, Tri-Co Propane, 254-642-3885 Secretary: Harris Baker, Pinnacle Propane, 512-306-0073 Treasurer/Finance Chair: Josh McAdams, McAdams Propane, 936-598-7444 District 1 Director: Jim Vines, Cooper Propane, 903-785-5242 District 1 Alternate: Open District 2 Director: Josh McAdams, McAdams Propane, 936-598-7444 District 2 Alternate: Open District 3 Director: Jeremy Gentile, Hill Butane, 409-296-2001 District 3 Alternate: Open District 4 Director: Mark Peterson, Buster Brown Propane, 281-689-3946 District 4 Alternate: Allen Wells, Baygas, 281-332-2660 District 5 Director: Open District 5 Alternate: Open District 6 Director: Omar Garcia, Mr. G Propane, 956-581-1063 District 6 Alternate: Open District 7 Director: Steve Smith, Smith Gas, 830-393-2533 District 7 Alternate: Sharon Seal, Bell Hydrogas, 210-533-7103 District 8 Director: Jack Walzel, Tri-Co Propane, 254-642-3885 District 8 Alternate: Rodney Sladek, Fayetteville Propane, 979-836-7044 District 9 Director: Bill McCullough, Butane Gas, 800-242-69010 District 9 Alternate: Brad Quisenberry, Gene Harris Petroleum, 888-336-4474 District 10 Director: Josh Nowlin, McCraw Propane, 9003-583-7481 District 10 Alternate: Sam Fox, McCraw Oil, 469-261-1148 District 11 Director: Steve Adams, Hardwick LPG, 254-647-3402 District 11 Alternate: Open District 12 Director: John Gordon, Bob’s Fuels, 325-647-3619 District 12 Alternate: Laci Jo Stone, Schneider Distributing, 800-901-9109

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Texas Propane • www.txpropane.com

2018 CROSSROADS SPONSORS Golf Tournament Targa Resources Convention Bags Enterprise Products Lanyards Keyera Energy President’s Cocktail Reception Bishop Energy Casino Party Quality Steel • Westmor Industries Cordell Insurance

New Member

MARKETER PERRYTON EQUITY EXCHANGE Perryton, TX

Rejoining Member MARKETER MK Gas • Brady, TX

AFFINITY PARTNERS BASYS • Lone Star Energy Group

District 13 Director: Open District 13 Alternate: Open District 14 Director: Open District 14 Alternate: Open District 15 Director: Don Heinrich, Slaton Gas, 806-828-6501 District 15 Alternate: Open District 16 Director: Open District 16 Alternate: Open Past President: Ben Wood, Northwest Propane, 972-247-6121 Past President: John Kelly, Kelly Propane, 940-586-1208 Past President: Todd Dorris, Roadrunner Energy, 830-278-5317 Past President: Doug Maclay, United Propane, 972-225-2347 Vice President: Allen Wells, Baygas, Bay Gas, 281-332-2630 Vice President: Matt Terry, JP Energy Partners, 210-560-5418 Vice President: John Gordon, Bob’s Fuels, 325-647-3619 Sr. Vice President: Mark Peterson, Buster Brown Propane, 281-689-3946 Sr. Vice President: Bill Collins, Collins Propane, 972-442-1078 Sr. Vice President: Joe Green, Green’s Blue Flame Gas, 713-462-5414 Assoc. Supplier Service Director: Rusty Walker, Marshall Young Insurance, 817-645-9155 Assoc. Supplier Service Alternate: Don Hankins, Alamo Corporate Group, 817-615-8393 Assoc. Producer/Marketing Gas Director: Jimmie Grant, Martin Gas Sales, 713-851-6155 Assoc. Producer/Marketing Gas Alternate: Anna May Etheredge, Bishop Energy, 940-665-4672 Assoc. Manufacturer/Distributor Director: Mark Smith, Leran, 512-318-1840 Assoc. Manufacturer/Distributor Alternate: Jim Diehl, Squibb Taylor, 214-357-4591 Assoc. At Large Director: Tracy Wells, Gas Equipment Company, 214-638-8018 Assoc. At Large Director: J.R. Anderson, Gas Equipment Company, Nominating Chair: Doug Maclay, United Propane, 972-225-2347 NPGA Director: Jim Bishop, Bishop Energy, 940-665-3457

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Featured

Crossroads Expo + Conference

It’s late springtime in Texas, and we all know what that means: the dog days of another sizzling Lone Star State summer are just around the seasonal corner. August will be here faster than you can say, “SPF 50.”

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Texas Propane • www.txpropane.com

Featured

5 Great Reasons

to Go For It

By Kristen Card

May 2018 •

Texas Propane

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Featured

Crossroads Expo + Conference: 5 Gr

B

ut before you begin pumping up your pink flamingo float and icing down your favorite poolside refreshments, remember this August will also bring its own cool escape, designed just for you – the 2018 Crossroads Propane Expo + Conference, slated for August 4-6 in wonderful Fort Worth!

“This sort of event is definitely an investment in terms of time and money, travel and registration,” notes current TPGA President John Walter, operations manager at San Angelo’s Schneider Distributing. “But your rate of return is really high. As the propane industry changes from year to year, so does the Expo and Conference. There will be some new vendors with new products and services, and there will be some new marketers who are just joining us for the first time.”

“It’s always good, it’s always informative, and it’s always fun,” adds event Chair and TPGA President-Elect Jack Walzel, owner of Tri-Co Propane in Rogers, TX. “It’s the perfect place to get to know great people in your industry, and to make connections you’ll enjoy for years to come.”

So, what’s really going to make Fort Worth worth it for you?

Well, if you’re at a crossroads [see what we did there?] about whether to go to the expo + conference this year, then please, read on …!

G

o for the tradeshow. The Expo is the centerpiece of the three-day event – a one-stop shopping experience to meet all your propane-marketing needs. Dozens of propane suppliers come prepared with their latest trends and greatest technologies, ready to present innovative new ideas to improve your operations, saving you time and money.

“The Expo consistently receives the most – and best – feedback from Conference attendees,” explains Debbie Simpson, TPGA’s Event Coordinator. “Our members really enjoy experiencing all the new stuff, getting to know vendors face-to-face, and getting to learn about products and services up-close and in action.”

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Texas Propane • www.txpropane.com

According to RetentionScience.com, 91 percent of retailers said trade shows are essential for comparing products and meeting suppliers. Attendees have the chance to speak with vendors oneon-one about their products, finding the best fit for their specific needs. Plus, don’t underestimate the power of face time with suppliers – trade shows are a good way to develop relationships.

The Expo is a treasure trove of inspired creativity, smart solutions, and great deals. Not only does it let propane marketers consolidate the purchasing process from a timeline of weeks [online, on the phone, or in a catalogue] to a single day [in person], but it’s also a prime opportunity to do some easy comparison-shopping.

And many suppliers offer exclusive Expo pricing incentives or tradeshow specials – so marketers should come prepared to buy.

According to Omax.com, a picture is worth a thousand words but seeing a product up close and in action can be priceless. Attendees can discover how easy a product is to use and the quality and speed with which it operates.

“We’re buying new software this year,” notes event Co-Chair and TPGA Vice President Allen Wells, owner of Baygas in League City, TX. “It’s invaluable to be able to go to the Expo and talk with different software developers, see them demonstrate it and try it myself, and determine which will be the best fit for us.

It’s a big investment, we want to do it right, and the tradeshow sure helps.”

G

o for the networking. The Conference offers propane marketers and vendors alike ample chances to meet, greet, and build professional relationships.

According to RetentionScience.com, don’t limit your interactions to just potential vendors. Most trade shows provide plenty of time for attendees to network with each other, and for good reason.

Often, the biggest insights come from the people who share your goals and interests – a conversation with another retailer might lead to new ideas, or even new partnership opportunities.

Featured

eat Reasons to Go For It “I was a salesman for a propane supplier for ten years before I became a dealer,” Wells recalls. “And I took so much of what I learned from my clients into my business when I went into marketing for myself. Some of the biggest insights come from the people who share your interests, your issues, your concerns – listening to their thoughts about current trends or their success stories is very valuable.”

“I learn more from networking with other propane marketers than I do during any other activity at the Conference,” Walzel concurs.

“It always leads to new ideas, and sometimes, to new partnerships.”

G

o for your industry. The TPGA Board and Annual Business Meeting may not be the sexiest-sounding event at the Conference, but it is chock-full of information vital to the propane industry overall, and to your business day-to-day.

“It’s critically important for us all to be updated on what’s happening at the association level,” Walzel stresses. “I’ve had conversations with dealers who aren’t involved with TPGA, and explained to them some of the things that are going on – like the crane rule, natural-gas pricing, the Railroad Commission, etc. They were surprised by much of it, and I was surprised they didn’t know about it. The Conference is a chance to come together as an industry and discuss our rules, laws, and opportunities to influence them.”

“One of TPGA’s key functions is to advocate for our industry in the regulatory and legislative arenas,” Wells agrees. “We’re fighting for the whole industry – including those who aren’t involved in the association. But the stronger our numbers, the stronger our voice, and the stronger fight we can put up for what’s best for Texas’ propane industry.”

G

o for the fun. In between the hard-core business-card exchanges and the update downloads, the Expo+ Conference also provides a seriously good time. For golfers, the

Over 60 vendors in 2017

Elmer Atkins Memorial Golf Tournament will happen at the magical Hawks Creek Golf Club; folks who don’t care to tee up can look up and shoot skeet at the historical Fort Worth Trap & Skeet Club.

The Welcome Reception and the President’s Cocktail Reception both offer prime-time mixing and mingling amidst the elegant ambiance of the Omni Hotel Downtown, while the Gala and Casino Party is always a high-rolling affair where everyone ends up a winner.

And, with Fort Worth – aka the Crossroads of Cowboys and Culture – as our host city, there’s plenty of unscheduled fun to be had, too.

“Fort Worth is just wonderful,” Walter attests. “It’s centrally located to minimize travel time, and there’s tons to do for grownups and kids alike – from the Cultural District to the Stockyards, to the Fort Worth Zoo. It’s just perfect for a working family vacation.”

G

o for the connection. The bottom line for the 2018 TPGA Propane Expo + Conference is this: You’re going to go home with something more than you came with.

You might discover a game-changing process, a life-changing technology, a money-saving piece of equipment, or a businesssaving piece of information. And you might find something more.

“The best part of the event is watching people create, strengthen, and build relationships,” Simpson concludes. “The fact that you’re connecting with people in real life, in real time, and that even if you just met them, you already have so much in common ... it’s just cool. You might meet the vendor you’ve been searching for, the best client you’ll ever have, or even a new best friend for life.”

May 2018 •

Texas Propane

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Featured

Things To Do in Fort Worth Where the West Begins

Fort Worth’s city center buzzes day and night with people, energy and oppor-

tunity. It’s one of the cleanest, and most walkable urban areas you’ll find any-

where – the perfect place to soak up the excitement and friendly ambience of Fort Worth.

You can enjoy an incredible range of unexpected experiences including: • Hop aboard Molly the Trolley that circulates between downtown hotels & hot spots.

• In the heart of downtown, shop & dine in the 35-block Sundance Square.

• Explore the gorgeous Fort Worth Water Gardens, a refreshing urban oasis next to the Fort Worth Convention Center.

• See priceless masterpieces in the world-renowned Cultural District, home to 5 museums, “the museum capital of the Southwest.”

• Explore the true Western Heritage in the Stockyards National Historic District • Explore nature’s masterpieces at the Fort Worth Botanic Gardens.

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*Dividends are not guaranteed and past dividends are not a guarantee of future dividends. The Texas Department of Insurance must approve all dividend plans

Call your agent to get a quote or call Curtis Heptner, Master Agent H (940) 397-2771 H Curtis@certessentials.com

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Texas Propane • www.txpropane.com

Featured • Go to the nationally top ranked Fort Worth Zoo with over 7,000 animals.

• For the outdoor enthusiasts, jog or bike along or canoe or paddle board on the Trinity River.

• Horse back ride the Trinity River Trails! Come take a trail ride with experienced guides along the beautiful landscape of the Trinity River.

• Take Fort Worth’s Ale Trail and visit up 10 local breweries Old time favorites in Fort Worth include Billy Bob’s Texas, the world’s largest honky-tonk. The club has almost three acres under one roof with its own indoor rodeo arena for exciting live bull riding every Friday and Saturday, a Texas-sized dance floor, dozens of bar stations, and a full restaurant.

On the newer side, try your hand at an Urban Adventure Quest. All you need are a charged up smart phone and your sense of adventure. You follow a set of clues and solve riddles that take you around downtown Fort Worth. It’s a great way to get to explore. Hint: kids love it. http://www. urbanadventurequest.com/ Explore more of Fort Worth at https:// www.fortworth.com.

D.L.Morrison Welding & Construction L.P. MC 330 & 331 Transport & Bobtail Testing & Inspecting MC 330 & 331 Transport & Bobtail Repair & Re-furbish Storage Installation Compressor Repair 217 Morrison Hill Lane • Gainesville,Tx. 76240 Ricky Taylor 940-727-8608 • Mason Day 940-727-1355 Fax 940-612-2055 E-mail ricky_taylor62@yahoo.com

May 2018 •

Texas Propane

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The 2018 Crossroads Propane Expo+Conference serves as the Texas propane industry’s premier event where marketers and their staff, and vendors in various sectors of the industry meet to discuss changes in the industry, best practices, and new products and technology.

Add These Dates to Your Calendar Now!

Last Chance to Cancel for Partial Refund

June 29, 2018 11:59pm CDT

Hotel Reservation Group Block Cut-off

July 3, 2018 11:59pm CDT

Last Day for Early Bird Discounted Rates

July 15, 2018 11:59pm CDT

Cowtown

Great herds of Longhorns were driven from Texas to the railheads in Kansas and Fort Worth was on the main route. The city became the trading point for the whole northwest region.

Today’s Fort Worth is modern and multi-cultural, but keeps the past alive.

Within walking distance of a variety of restaurants and fabulous shopping, the Omni Hotel and the Fort Worth 12

Golf – Targa Resources Convention Bags – Enterprise Products Lanyards – Keyera Energy President’s Cocktails – Bishop Energy Casino Party – Quality Steel, Westmor, Cordell Insurance

Texas Propane • www.txpropane.com

ꟾ AUGUST 4-6, 2018

Fort Worth was established in 1849 as an army outpost and is known as “Cowtown” for its cattle drive history. Fort Worth calls itself the “place where the West begins.”

http://www.cvent.com/d/ztq599

Important Dates:

2018 CROSSROADS PROPANE EXPO+CONFERENCE FORT WORTH, TX

Early Bird Discounts End 7/15/18

Convention Center are perfect venues for the event!

We are very excited about the enthusiasm we have received from exhibitors and attendees alike.

NEW! for 2018 You can register for the event online. It only takes a couple of minutes. When registering online you will have an immediate confirmation and printable receipt of payment.

See y’all there!

Schedule at a Glance Saturday August 4

7:00a – 5:00p Registration/Information Fort Worth Convention Center Hall A 9:00a-12:00p Exhibitor move-in Fort Worth Convention Center Hall A 8:30a-1:30p Golf Tournament Hawk’s Creek Golf Course 8:30a-1:30p Skeet Tournament Fort Worth Trap & Skeet 1:00p – 5:00p Exhibitor Move-in Fort Worth Convention Center Hall A 5:00p-6:00p Welcome Reception Omni Hotel Fort Worth Ballroom Supplier dinners/on your own

Bring your receipt to the Registration Desk at the Convention Center to print your badge.

Your information will not be given to any companies outside of this event.

Sunday August 5

8:00a – 5:00p 10:00a-4:00p 5:00p-6:00p 6:00p-10:00p

Registration/Information Fort Worth Convention Center Hall A Expo (lunch on expo floor) Fort Worth Convention Center Hall A President’s Cocktail Reception Omni Hotel FW Ballroom Foyer Gala with Casino Party Omni Hotel Fort Worth Ballroom

Monday August 6

8:00a-11:00p 8:00a-9:15a 9:30a-10:30a 10:30a-11:30a 12:00p-1:00p

Appropriate TPGA-issued badges MUST be worn to attend conference events.

Exhibitor move-out Fort Worth Convention Center Hall A Speaker (breakfast) Omni Hotel Sundance 1 Executive Committee Omni Hotel Sundance 2 Finance Committee Omni Hotel Sundance 2 Board/Annual Business Mtg Omni Hotel Fort Worth Ballroom

At the Expo

At the Expo you will be able to discover the partners and solutions your organization needs. Discover the newest programs, products and services for today’s propane marketer. PRIZE DRAWINGS!! LUNCH!!

May 2018 •

Texas Propane

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Host Hotel

Omni Fort Worth Hotel 1300 Houston St Fort Worth, TX

Hotel cut-off July 3, 2018

Deluxe Guestrooms are offered at a special conference rate of $155+tax per night Single/ Double. You will enjoy complimentary high speed internet in guest rooms and lobby, and 24-houraccess to the fitness center, and a 10% discount on valet parking. There is per day fee to park in the garage. Omni Select Guest Rewards members receive additional benefits. Check-in: 4:00pm Check-out: 11:00am Participants are responsible for reserving their own accommodations. Contact Reservations directly at 800THE-OMNI (800-843-6664) and mention the TPGA 2018 Crossroads Propane Expo & Conference or go online to https://www.omnihotels.com/hotels/fort-worth/meetings/tpga-2018-crossroad-propane-expo-and-con to receive the discounted rate.

No third party providers are used for rooming at this conference. If you are contacted by a travel agency in reference to this conference, note that they have no affiliation with this event.

July 3, 2018 is the cut-off date for hotel reservations at the discounted group rate. Please make your reservations early! After July 3, rooms are at “space and rate as available” basis.

Hotel rooms in the discounted group block are reserved for attendees, their attending family members, exhibitors, sponsors, speakers, and Show staff.

Special Events

Elmer Atkins Memorial Golf Tournament Sponsored by Targa Resources Saturday, August 4, 2018 Hawk’ Creek Golf Course 6520 White Settlement Rd Westworth Village 8:30a – 1:30p $125/person Skeet Tournament Saturday, August 4, 2018 1064 FM 2871 Fort Worth, TX 76126 8:30a – 1:30p $85/person

Conference Support Opportunities

Become a sponsor to support this event and TPGA. Please contact the TPGA office for more information. A variety of opportunities are still available.

Event website: http://www.cvent.com/d/ztq599 14

Texas Propane • www.txpropane.com

Registration Form

2018 Crossroads Propane Expo+Conference

_______________________________________________________________________

__________________________________________________________

_______________________________________________________________________

__________________________________________________________

_______________________________________________________________________

__________________________________________________________

_______________________________________________________________________

__________________________________________________________

Company Address City

ST

Phone

Zip

Fax

Spouse/Significant Other Name Child Name Child Name

Child Name

_______________________________________________________________________

Contact Name

Email

Registration Type

Early Bird (7/15/18) Regular/Onsite

□ Retail Marketer Full □ Additional Enrollee □ Spouse/Significant Other □ Child Over 12 (not an employee) □ Child Under 12 □ Marketer Expo Only □ Spouse Expo Only □ Additional Enrollee Expo Only □ TPGA Past President (not in propane business)

$295

$395

$225

$325

$100

$100

$100

$100

FREE

FREE

$100

$150

$55

$75

$55

$75

FREE

FREE

Definition of a Marketer

The definition of a Marketer for purposes of registering for this conference is a company involved in the retail sales of propane either residential or commercial, dispenser operators, or RV park operators. If you are a product manufacturer/ distributor, service provider, transport, or propane wholesaler/ producer you MUST be an exhibitor to register.

Special Events

□ Golf Tournament □ Skeet Shoot □ Additional Gala Tickets

(invited guests only attending this event)

TOTAL FEES

$125/person

$125/person

$85/person

$85/person

$200/person

$200/person

$_______________

Method of Payment All funds MUST be submitted on a US bank in US funds. TPGA does not accept purchase orders or invoices for services. __ Check made payable to TPGA – check # ________________

Charge payment to the following credit card: ___ VISA

____MC

___ American Express

______________________________________________________________ Card Number Exp ______________________________________________________________ Name as it appears on Card Billing Zip ______________________________________________________________ Signature Date ___ Please send a receipt to the email address listed above.

Cancellation Policy: Cancellations received in writing by June 29, 2018 will be refunded 50% of their pre-paid registration fee. NO REFUNDS will be given after this date.

Refunds will be issued after August 6, 2018.

Send in Your Payment Mail, Fax or Email completed contract to: TPGA 2018 Crossroads Propane Expo+Conference 8408 North IH 35 Austin, TX 78753 Fax: 1-512-834-0758 info@txpropane.com

Email:

Please DO NOT mail AND fax or email your form.

Questions? Contact us at 800.325.7427 or info@txpopane.com

Help Us Grow Our Scholarship Fund One event! Two opportunities

Sunday, August 5, 2018 2018 Crossroads Expo h Fort Worth Convention Center h Fort Worth, TX

Support the Silent Auction

Shop for a Cause

BID or DONATE Currently, TPGA is looking for donations.

Weekend Getaway Donation Ideas Your beach house, your mountain cabin or your family’s lake or river house Fishing & Hunting Donation Ideas Weekend at your deer, turkey or dove lease as well as hunting, fishing and outdoor gear Sports Donation Ideas MLB baseball, NBA basketball, NFL football, NHL hockey or NASCAR tickets or sports memorabilia Business to Business Free load of propane, free freight on a propane delivery or even propane outdoor products Submit a donation commitment form found online at www.txpropane.com or call (800)325-7427.

100% of the net proceeds benefit 16

Texas Propane • www.txpropane.com

20% of your purchases will go back to the

ProCOT Corner

Annual Retail Propane Sales Survey Due Help Texas Get Their Fair Share of PERC Funds

DEADLINE 05.15.2018

The Annual Retail Propane Sales Survey is undertaken by the Propane Education & Research Council to collect detailed propane sales at the State and Sector level, covering sales that occurred during 2017. It helps states get their fair share of PERC funds.

This survey will collect all Retail Propane Sales data for your propane company’s sales that occurred in 2017.

What’s New?

• Beginning this year, ICF will now be serving as lead contractor for the Annual Retail Propane Sales Survey & Report, replacing the previous survey administrator, the American Petroleum Institute (API).

• Starting this year, you can now complete the survey entirely online.

Why should you complete this survey?

Your response to the Retail Propane

18

Sales Survey is vital to ensure that your state receives an accurate allocation of rebate funding. Under the Propane Education and Research Act, 20 percent of assessment collections (currently estimated at $8.2 million annually) are eligible for rebate back to the states.

Each state’s individual allocation of rebate funds is based on the latest retail sales data for residential, commercial, industrial, internal-combustion engine fuel, and agricultural uses and sales to retail dispensers that are compiled using responses to the survey.

Rebate funds are used to support programs such as propane emergencies training for fire fighters, duty to warn safety mailing program to over 175,000 consumers, consumer safety tip & recipe calendar to 66,000 consumers, as well as numerous digital, social and print advertising campaigns and marketing efforts.

Texas Propane • www.txpropane.com

The information you provide improves the industry’s understanding of market trends and growth opportunities and ensures that PERC’s funds are allocated in the most efficient and effective ways.

To participate:

• To take the online, web-based version, visit: www.propane.com/survey • If needed, you can still complete a written survey. To request a copy please email survey@propane.com Remember, your answers are Confidential. This information will be aggregated with other responses and not be made public.

Tips: Retail Propane Sales data should include all sales to end-users as well as cylinder sales to resell marketers. Do not include any wholesale propane sales or sales to other propane retailers.

Safety Talk

Verifying Propane Odorization Safety Meeting 3 Sniff the area immediately after the liquid vaporizes.

3 If you can smell propane odorant, proceed with loading your truck.

3 If you cannot smell propane odorant, or smell anything unusual, do not load the cargo tank. Contact your supervisor immediately and tell others not to load until approved by the facility manager or supervisor.

3 Record your sniff test on your loading ticket, daily routing report, or other company form and proceed with the loading operation.

IF YOU CANNOT SMELL PROPANE ODORANT:

Because propane is flammable, DOT regulations and NFPA 58 require that propane be odorized before delivery to a bulk plant or when the shipment will bypass the bulk plant. Propane personnel are required to verify the presence of odorant at various times, typically through a “sniff test.” It is essential that you understand how to perform these tests safely and document them for your company.

WHEN PERFORMING A SNIFF TEST, AT TIME OF BULK PLANT DELIVERY: 3 Protect yourself by wearing appropriate personal protective

equipment (PPE).

3 Vent only a small amount of liquid propane.

3 Sniff only after the vent is closed and the liquid propane has vaporized.

3 Understand your company’s policies and procedures, including how to document the presence of odorant, and what to do if you believe propane is not properly odorized.

WHEN PERFORMING A SNIFF TEST, WHILE LOADING A BOBTAIL: 3 After you secure the plant liquid transfer hose to the cargo

tank connection and before you fill the cargo tank, briefly open and close the transfer hose end valve.

3 Vent a small amount of liquid propane through a #54 vent and then close it.

In some situations, odorant can oxidize or fade, thus producing a potential hazard.

If you cannot detect propane odor via sniff test (or other measure, such as an odorometer), carefully take the following actions: 3 Do not load the cargo tank or cylinder.

3 Disconnect the transfer hoses and secure them in their storage racks.

3 Contact your supervisor immediately.

3 Warn others not to load until approved by your supervisor. Your company may also require you to close and tag the withdrawal valves on the storage container so that the propane is not distributed to consumers.

Discussion Topics 1. While loading a bobtail, you detect a smell you do not recognize. What do you do?

2. Discuss company and other practices for documenting propane odorants.

LEARNING ACTIVITY Secure an odorometer and stain tubes and discuss alternative methods to verify odorant in different situations.

For more information about verifying propane odorization, visit propanesafety.com.

Source: Propane Delivery Operations and Cylinder Delivery (PERC) May 2018 •

Texas Propane

19

Marketing Minute

Giving Your Website a Spring Cleaning With the advent of spring comes the urge to spruce up, tidy, and fix things within your business that may have been neglected throughout the cold winter.

Spring is almost over, but there is still time to do some last-minute spring cleaning. You may already be working away at the interior of your location or meeting with employees about fixing up internal processes to make things run smoother.

Your website could also benefit from a nice once-over to ensure everything is running properly within your digital storefront.

Here are some tips to give your website a spring cleaning: Change passwords. You should change your passwords at least once per year, and spring is a great time to do so.

When you do change your passwords, make sure they’re a collection of at least 8 alphanumeric characters that can’t be easily guessed. This will ensure the security of your site as we move into a new season.

Update plugins. Plugins (or extensions, depending on the content management system you use) will oftentimes require regular updates to function properly.

Check out your plugins and give them an update if necessary. You should also put a

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note in your calendar to check if they need to be updated every month to make sure your website runs properly.

Create a backup. If anything goes wrong and your website is compromised, you’ll be thankful you have a backup of the version with your most recent updates saved somewhere safe. Make a backup before and after you’ve updated plugins or extensions just in case something breaks with the updates.

Delete unnecessary plugins, pages, and users. These things are simply taking up space. If they don’t serve a purpose, get rid of them. It will help you navigate the

Texas Propane • www.txpropane.com

backend of your site much easier and will ensure you’re not using more space than necessary.

Refresh your content and update photos. Take some time out of your day to read through the content on your website. If you haven’t refreshed it in a while, there may be things that should be updated, or details that you think you should add. You should also review your SEO to make sure the keywords you used are still relevant. A nice final touch would be to update your site’s photos to easily give it a new look. Make sure you compress the new images by using a service such as tinypng.com and give each photo alt tags for SEO purposes.

When you give your website a spring cleaning you’re making sure that customers who find you online have the best experience possible. Schedule some time in your week to complete these tasks, or enlist the help of an employee who’s familiar with your site.

If you run into any issues with your site, we offer technical assistance here at Pulse and will be happy to take a look!

Copyright © 2018, The Maine Edge. All rights reserved. Reprinted with permission.

FEATURING SPECIALIZED PROGRAMS FOR LP GAS DEALERS

• Worker’s Compensation • General Liability • Business Auto Insurance • Property • Commercial Umbrella

Building and Maintaining Confidence in the Insurance Industry since 1949

Member

Contact John S. Porter, CIC Mark D. VanDover, CIC Miles T. McFann

1305 South First Street • Lufkin, Texas (936) 634-3326 • 1-800-223-1289 Emails: john.porter@lumbermen.net • mark.vandover@lumbermen.net mmcfann@austin.rr.com • www.lumbermen.net

May 2018 •

Texas Propane

21

Business Beat

Three Reasons Why Hiring Older Employees Is A Smart Decision

In the 2015 movie The Intern, Robert DeNiro starred as a 70-year-old widower who returns to the workforce as an underappreciated and seemingly out-of-step intern working for a young boss played by Anne Hathaway.

Initially, Hathaway’s character can’t quite relate to this baby boomer who ditched retirement out of boredom, but by the film’s finale she comes to appreciate his skills and experience.

In real life you’re unlikely to encounter many septuagenarian interns, but it’s not unusual for people to re-enter the labor market or launch new careers when they are well into what was once considered retirement age.

And that can be good for businesses that are willing to take advantage of all those decades of hard-earned experience, says Andrew Simon, a partner in Simon Associate

22

Management Consultants (www.simonassociates.net) who himself is in his 70s.

“Starting a new career after 60 is not for everyone,” Simon says. “But it can be rewarding for those with energy and commitment levels that are high, and who are willing to learn new skills and keep up with the constantly evolving technology.”

The question is whether businesses will balk at hiring workers who, in many cases, are old enough to be the parents of the people supervising them. Sure there are downsides, Simon says, but the upsides can be tremendous when it’s the right fit for the right person.

He says a few things businesses should keep in mind as they weigh whether to hire older workers include: Experience counts. Baby boomers come to the table with a whole set of experienc-

Texas Propane • www.txpropane.com

es, including 30 or 40 years of interpersonal people skills that make them more adept at dealing with unique situations or different types of people. “On the flip side,” Simon says, “some of them could lack the technical skills that we take for granted in today’s workforce. So, be careful what you are asking them to do.”

Self-motivation. The odds are older employees will be self-motivated. “If these potential workers would like to join an organization or start a new career after 60, they probably like the idea of work,” Simon says. “They need to do something every day. Perhaps they view their job as intellectually stimulating.” You do need to make sure of their motivation, though, he says. If they’re just working for a paycheck, that might not cut it.

Different age groups have their own behaviors. Baby boomers often have a very different set of values than millennials. “Different things motivate them,” Simon says. “The culture of an organization is very important and can be tricky. You want to make sure these older workers have an opportunity to thrive in your new environment.” While it’s best to avoid stereotyping the generations too much, in general baby boomers tend to be productive, loyal to the company, willing to put in long hours to get the job done and prefer to have conversations in person.

“Companies that pass on hiring older workers risk missing out on people who could become some of their most valuable employees,” Simon says. “Age shouldn’t be the issue. Instead, as with any hire, the issue is what skills and experiences each of these people can bring to the workforce.”

Andrew Simon, a partner in Simon Associate Management Consultants (www. simonassociates.net), has had a 50-year career as a senior executive. He founded and ran Questar Assessment Inc., the fifth largest K-12 summative assessment company in the U.S. As a serial entrepreneur, Simon also developed and ran businesses in real estate development and did start-ups inside larger corporations, such as Citibank, Bankers Trust, Norcliff-Thayer and Lederle Labs.

Inside the Industry

People in Propane Robert E. Coldewey, 87, of St. Hedwig, passed away on March 19, 2018. After serving in the Army in the Korean War, Robert went to work for Smith Gas in Floresville where he delivered propane to homes and provided many other propane services. He retired from Smith Gas in 2000. Memorial donations can be made to the Immanuel Lutheran Church Women or Men in Mission. Our thoughts and prayers go out to the family.

Jimmy Lee Bain, 70, of Bullard, TX, passed away on March 30, 2018. Jimmy lived his entire life on the family property in Bullard. He was owner of family-operated Glo Flame Propane in Bullard and a lifelong cattleman. He was an active member and supporter of various FFA Chapters and an honorary member of the Bullard FFA. The family requests that memorials in his honor be made to Flint Community Church, P.O. Box 646, Flint, TX 75762; Flint Cemetery Assoc., P.O. Box 109, Flint, TX 75762; or a charity of your choice. Our thoughts and prayers go out to the family at this time.

The Railroad Commission of Texas, the propane industry’s regulatory body, has a new Executive Director. Railroad Commission Chairman Christi Craddick and Commissioners Ryan Sitton and Wayne Christian voted unanimously to appoint Wei Wang to serve as Executive Director of the Commission, effective immediately this April. Wang had served as Interim Executive Director since Oct. 16, 2017. He joined the Commission in 2013 as Chief Auditor before being appointed Chief Financial Officer.

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Texas Propane • www.txpropane.com

Cylinder Requalification Training Program

The Propane Education & Research Council has released a cylinder requalification program. The purpose of the course is to provide current information, practices, and procedures to safely and efficiently perform DOT cylinder requalification by visual inspection tasks. The program includes a textbook and a PowerPoint with embedded videos.

After completing this course, you will be able to: • Identify the properties and characteristics of propane.

• Identify the different types of DOT cylinders.

• Identify DOT requirements for cylinder requalification.

• List the process steps for DOT cylinder requalification by visual inspection.

• Requalify DOT cylinders by visual inspection and document findings.

• At the end of the program, there is a certificate of completion to document the training.

Download the course for FREE or purchase it by visiting www.propanecouncil. org/productcatalog.

Save the Date: LPG Charity Fund Tom Garner Memorial Bowling Tournament The LPG Charity Fund Tom Garner Memorial Bowling Tournament is just weeks away.

Thursday, May 17, 2018!

AMF Willow Lanes 19102 State Highway 249 Houston, TX 77070 Please go to www.lpgfund.com to sign up your team!

Last year they had over 25 teams comprised of marketers, traders, brokers, logistics coordinators, retailers and wholesalers going head to head and competing for first place while all proceeds and benefits went directly to the LPG Charity Fund!

Great times were had by all why serving the mission of the LPG Charity Fund which has assisted members of our industry during times of catastrophic medical expenses or general financial need.

Don’t forget, if your company is a Platinum or Gold Sponsor you have one free five member team to sign up with lunch included!

Should you have any questions please don’t hesitate to contact the Bowling Chair, Ben Scriber at 832.679.7224 or bscriber@opisnet.com.

Inside the Industry Grocery Shop for a Cause

Now you can do your grocery shopping and support the TPGA Scholarship Foundation through the Randalls/Tom Thumb Good Neighbor program.

TPGA can link their Remarkable/Reward card to our charity. For dollar spent at Randall’s & Tom Thumb when you use your card, a percentage will go to the TPGA Scholarship Foundation.

That can add up over a course of a year.

To link your card to the TPGA Scholarship Foundation:

1. Go to www.Randalls.com or type in link http://www.randalls.com/CMS/includes/ docs/Randalls_GoodNeighbor.PDF 2. Download the short Charity Addition/Deletion Form 3. Complete form with our Charity # 13902 4. Turn completed form into the courtesy booth at your store Already have a charity linked? No worries, you can have up to 3 charities linked to your card.

For more information or questions, call

TPGA at (800) 325-7427.

A re Y ou Rural Computer Consultants, Inc.

Complete Back-Office Software

GAMBLING W ith your insurance?

Other propane owners have come to our agency to cover their insurance bets:

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Also offering:

1) Most tell us they have no idea what companies insure their industry and are surprised to learn there are multiple options available; 2) Many have discovered a gap in coverage after meeting with us; 3) Some have grown frustrated with the lack of timely response and personal service from their current agent.

WWW.MARSHALLYOUNG.COM

“We chose Marshall Young as our insurance agent because of the personal service, value and the ability to meet all of our insurance needs. When we need anything we get immediate and personal service with just a phone call.”

— John Walter Schneider Distributing

MOBILE OFFICE ON THE GO

Delivery Service Work Orders Meter Reading Cylinder Exchange 1-800-722-6659 • www.rccbi.com Bird Island, MN • Birmingham, AL • Portland, ME

401 N. Ridgeway Drive, Cleburne TX 76033 | 817-645-9155 MEMBER

May 2018 •

Texas Propane

25

Say

Cheese

TPGA President John Walter, Joann Walter and TPGA District 12 Al- Jeff Severson of BAM Propane and David and Debra Wells of Baygas ternate Director Laci Jo Stone at the recent board meeting in Austin. stop for a photo at the recent board meeting dinner in Austin.

S OF ION R A E Y 70 RICAT B A F K K TRUC

TAN White River Distributors, Inc. has been an industry leader since 1944, with a staff of sales professionals with over 100 years of experience to help make your purchase an easy one. We have tanks 600 to 8000 gallons, your choice of chassis. Build to your specifications. New, used, and refurbished propane bobtails, change-overs, and repairs. Financing available, delivery service available. Trade-ins Accepted. Pick up the phone and give us a call.

REFINED FUEL TANK WAGONS • PROPANE BOBTAILS VACUUM TANKS • WATER TRUCKS • OIL/WATER SEPARATORS • FRAC SAND

www.lpgbobtails.com • 1-800-548-7219

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Texas Propane • www.txpropane.com

Contact Danny McElroy at the Southwest Sales Center Dallas, Texas 1-800-483-9971 • danmcelroy@aol.com

Classifieds PetroStar Equipment Resources Purchase & Sale Pre-Owned Propane Tanks 5,000 gallons to 120,000 gallons FOR SALE 15,000 gallon, 250 psi, Eaton Metal Fab (3) 30,000 gallon, 250 psi, 2-OK, 1-TX Contact: Jim Oliver (936) 755-6108 petrostar@pdq.net

Garrett Insurance Agency, Inc Formerly, Southern Star Insurance Agency, Inc Cecil Joiner, Risk Manager cecil@garrettinsurance.com 1-800-545-2565 www.garrettinsurance.com

RRC Deadline – May 31 RAILROAD COMMISSION APPROVED TRAINING

1.1 Introduction to Propane

2.1 Dispenser Operations—

DOT/ASME Refueling

2.3 Bobtail Operations and Delivery

3.3 Appliance Conversion

3.8 RV Technician Your place or mine. Call for pricing.

Jack Harrison • 210-680-5096 propanesystems@gmail.com

We are looking for previously licensed L.P. Service Technicians This job will require: Working Outdoors; Working Indoors; Operating equipment such as bobcat, service truck, trailer, trencher, compactor, and hand tools.

CDL Class A license or obtain within 60 days.

Knowledge of interior residential and commercial piping.

Very detail oriented workmanship.

Applicants to work 40+ hours per week.

Experience with propane is a must.

Contact: Tammy Reilly Bubba’s Got Gas 512-392-9999 tammy@bubbasgotgas.com

Prent@longhornpropane.com or Latisha@longhornpropane.com, 830-964-2525

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Texas Propane • www.txpropane.com

Calendar

Index to Advertisers

May

BLT Tanks 23

8 TPGA Regional District Meeting (Central Texas region) Rogers, TX

29 Crossroads cancellation deadline

JULY

Cargas Systems 5 Cunningham Gas Products 17 D. L. Morrison Welding 11

3 Crossroads Hotel Discount Deadline

Flynt Paint Products 24

11-12 PERC Council Meeting Minneapolis, MN

Lone Star Energy Group 10

15-16 TPGA Board & Related Committee Meetings Lakeway, TX

15 Crossroads Early Bird Pricing Ends

Marshall Young Insurance 25

17 LPG Charity Fund Bowling Tournament Houston, TX

30-31 PERC’s Can Do Conference Chicago, IL

10-11 PERC Advisory Committee Meeting St. Louis, MO 15 TPGA Scholarship Deadline

28 TPGA office closed for Memorial Day

JUNE

4-5 NPGA Board Meeting & Propane Days Washington, DC

31-August 2 NAFTC Autogas Training Irving, TX

AUGUST

4-6 Crossroads Propane Expo+Conference Fort Worth, TX

Gas Equipment Company 21

Longhorn Propane 28 Lumbermen’s Insurance Agency 21

Meeder Equipment Co. 27 MK Gas 11 Pinnacle Propane Inside Front Cover Propane Service Corporation 20 Rural Computer Consultants 25 WESROC 17 White River Distributors 26

WOULD YOU LIKE TO ADVERTISE IN TEXAS PROPANE Magazine?

For Advertising, contact: Joanne Pantaze at 512-273-2639 or by email at jpantaze@pvco.net

Thinking of selling out?

Thinking of buying a competitor?

Thinking of opening a new location?

We have the resources and experience to make your thoughts a reality.

817-615-8393 • 800-267-9311 • www.alamocorporategroup.com

Click Like on the Texas Propane Gas Association Page Follow Us with TPGA’s twitter @txpropane1

COMING Next Issue Evolving Fleet Technology How It Can Help Your Propane Business

May 2018 •

Texas Propane

29

Propane With Purpose

My Hibachi BBQ 3-in-1 Provides Something for Every Outdoor Cook

Outdoor Grilling Innovations has introduced a product they think can be everything to every cook. The My Hibachi BBQ 3-in-1 is their newest design and it can be: a teppanyaki/ hibachi grill, a standard barbeque grill, and a multi-purpose stove top.

Additionally, the grill is portable, collapsible and designed to collapse and fit in most standard car trunks. This portability makes it very accessible, allowing you to take the experience right from your backyard all the way to your next tailgate.

But wait, there’s more! Users can additionally gather around the grill to use it as a table. The collapsible eating tables are made out of birch wood, which is commonly found on most high-end yachts due to its nature of being weather and heat resistant. While cooking no heat from the burner is transferred because of the beech wood’s nature to not retain heat. The ceramic tile plates placed throughout the

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Texas Propane • www.txpropane.com

table keep food warm and can be cleaned very easily. Lastly, hinges are placed underneath the tables to allow for easy foldability.

Unlike most standard barbecue grills, the company says their Dual Cast Iron Burner is a one-piece mold. Their commercial grade burner heats up to 40,000 BTU which is guaranteed to heat up the hibachi griddle plate within five minutes even in cold climates. Due to the burners high heat it also requires little to no cleaning because it burns away any grease or residue that falls onto it while grilling and/or cooking.

Three fire viewing windows are placed directly above the controls in order to assure users that the fire is on while cooking on the teppanyaki/ hibachi and to easily adjust from Low-Med-High.

For information, visit www.myhibachibbq.com/.

AUG 04 AUG 06 2018

FORT WORTH

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Connect

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NEW IN 2018– ONLINE REGISTRATION & EXHIBIT SALES

For more information visit the event website at http://www.cvent.com/d/ztq599.