TexasPropane Texas Propane Volume 78 No. 4
April 2022
T H E M AG A Z I N E F O R T H E T E X A S P R O PA N E G A S A S S O C I AT I O N
2022 Crossroads TPGA Propane Expo & Conference on San Antonio Riverwalk
TPGA Now Accepting Scholarship Applications Fill Out Your Annual Retail Propane Sales Survey 2022 Texas Propane Appliance Rebate Program
FUEL YOUR PROFITS WITH LOWER WORKERS’ COMP PREMIUMS Endorsed by:
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TexasPropane April 2022
8408 North IH 35 Austin, TX 78753 512-836-8620 or 800-325-7427 512-834-0758 fax E-mail: info@txpropane.com www.txpropane.com
T H E M AG A Z I N E F O R T H E T E X A S P R O PA N E G A S A S S O C I AT I O N
TPGA staff Bill Van Hoy Executive Director bvanhoy@txpropane.com Jackie Mason Education & Marketing Regulatory & Legislative Affairs jmason@txpropane.com Debbie Simpson Executive Assistant Membership Meeting Planner Publication Coordinator dsimpson@txpropane.com Propane Service Corporation
Debbie Simpson 800-392-0023 dsimpson@txpropane.com Publisher
Kim Scheberle Account Manager/Managing Editor Sail House Publishing 512-346-0892 kscheberle@austin.rr.com Joanne Pantaze Advertising Sales 512-273-2639 jpantaze@zochnet.com Kiki Pantaze Art Director 512-924-7566 kpantaze@zochnet.com
Features 2022 Crossroads TPGA Propane Expo & Conference. . . . . . . . . . . . . . . . 6 Schedule at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Registration Rates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Host Hotel Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Special Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 TPGA Scholarship Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Annual Retail Propane Sales Survey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Propane Council Rolls Out Simplified 2022 Texas Propane Appliance Rebate Program. . . . . . . . . . . . . . . . . . . 16 Google Reviews Disappearing? Here’s Why . . . . . . . . . . . . . . . . . . . . . . 20
Departments Highlights from Headquarters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 TPGA Board of Directors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 People in Propane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Inside the Industry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Classified Advertising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Calendar of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Index to Advertisers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Propane with Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Highlights from Headquarters
Make Plans to Join Us for the 2022 Crossroads Bill Van Hoy TPGA Executive Director This year the Crossroads event will be on the Riverwalk in San Antonio, TX. The host hotel is the Grand Hyatt Riverwalk, and the Expo will be at the Henry B. Gonzalez Convention Center (adjacent to the Grand Hyatt). We are partnering with the Southwest Fuel & Convenience Expo, so it’s like getting two shows for the price of one. You will see all the propane industry equipment and services that you need for your business, but you will also have access to
2022 CROSSROADS SPONSORS Golf Tournament Tote Bags Lanyards
the Southwest Fuel & Convenience Expo and its over 260 booths. There will be multiple opportunities to network with both groups, not only during the expo, but during the Casino Kickoff party and the Welcome Reception which will feature food, drinks and live music. The Elmer Atkins Memorial Golf Tournament will be held at Brackenridge Park Golf Course and is also a great way to network in a casual atmosphere. The Silent Auction will be available for bidding during the Expo. The auction benefits the TPGA Scholarship Foundation, which every year awards scholarships to worthy propane industry
AFFINITY PARTNERS
LEnergy ONE ST R Group children and grandchildren. Don’t miss out on saving a few bucks with early bird registration, and for sure, don’t forget to make your hotel reservations so that you can take advantage of the group discount rate. See you there!
2020-2021 TPGA Board of Directors President: Josh McAdams, McAdams Propane, 936-598-7444 President Elect: Allen Wells, Baygas, 281-332-2630 Secretary: Harris Baker, HBH Systems, 512-587-8347 Treasurer/Finance Chair: Bill Collins, Collins Propane, 972-442-1078 District 1 Director: David Collett, Gas and Supply, 903-780-2488 District 1 Alternate: Open District 2 Director: Matt Brock, McAdams Propane, 936-598-7444 District 2 Alternate: Open District 3 Director: Jeremy Gentile, Hill Butane, 409-296-2001 District 3 Alternate: Open District 4 Director: Danny Meyers, Bellville Butane 979-865-2698 District 4 Alternate: Matt Peterson, Buster Brown Propane, 281-689-3946 District 5 Director: Ryan Tudyk, Howdy Propane Services, 361-771-1900 District 5 Alternate: Open District 6 Director: Omar Garcia, Mr. G Propane, 956-581-1063 District 6 Alternate: Open District 7 Director: Sharon Seal, Bell Hydrogas, 210-533-7103 District 7 Alternate: Open District 8 Director: Rodney Sladek, Fayetteville Propane, 979-836-7044 District 8 Alternate: Open District 9 Director: Brad Quisenberry, Gene Harris Petroleum, 888-336-4474 District 9 Alternate: Larry Hearn, Yellow Rose Propane, 870-648-8241 District 10 Director: Josh Nowlin, McCraw Propane, 9003-583-7481 District 10 Alternate: Chad Gregg, Enderby Gas, 940-482-3225 District 11 Director: Steve Adams, Hardwick LPG, 254-647-3402 District 11 Alternate: Open District 12 Director: Laci Jo Stone, Schneider Distributing, 800-901-9109 District 12 Alternate: Open District 13 Director: Open
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Texas Propane • www.txpropane.com
District 13 Alternate: Open District 14 Director: Terry Perez, Perez Propane, 512-318-9780 District 14 Alternate: Open District 15 Director: Don Heinrich, Slaton Gas, 806-828-6501 District 15 Alternate: Open District 16 Director: Open District 16 Alternate: Open Past President: Mark Peterson, Buster Brown Propane, 281-689-3946 Past President: Jack Walzel, Tri-Co Propane, 254-642-3885 Past President: John Walter, Schneider Distributing, 800-901-9109 Past President: Ben Wood, Northwest Propane, 972-247-6121 Vice President: Jeremy Gentile, Hill Butane, 409-296-2001 Vice President: Matt Terry, SHV-Pinnacle Propane, 210-560-5418 Vice President: Larry Baty, Cadenhead Servis Gas, 800-722-8654 Sr. Vice President: Todd Dorris, Roadrunner Energy, 830-278-2915 Sr. Vice President: Bill Collins, Collins Propane, 972-442-1078 Sr. Vice President: Joe Green, Green’s Blue Flame Gas, 713-462-5414 Assoc. Supplier Service Director: Kirk McGarrah, Cox2M, 713-897-1740 Assoc. Supplier Service Alternate: Open Assoc. Producer/Marketing Gas Director: Jimmie Grant, Martin Gas Sales, 713-851-6155 Assoc. Producer/Marketing Gas Alternate: Jim Fulton, 4J Energy, 281-728-8567 Assoc. Manufacturer/Distributor Director: Tracy Wells, Gas Equipment Co, 214-683-8018 Assoc. Manufacturer/Distributor Alternate: Joe Ezernack, Meeder Equipment, 903-877-9401 Assoc. At Large Director: John Becraft, Targa Resources, 817-416-7757 Assoc. At Large Alternate: Crystelle Markley, Superior Energy Systems, 512-944-4177 Nominating Chair: Ben Wood, Northwest Propane, 972-247-6121 NPGA Director: Chad Gray, Dixie LP Gas, 254-582-5359
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2022 Crossroads TPGA Propane Expo & Conference Two Shows for the Price of One!
TPGA President Josh McAdams invites you to attend the 2022 Crossroads TPGA Propane Expo+Conference in San Antonio, TX, June 20-22. This event is in conjunction with the Southwest Fuel & Convenience Expo. At the Expo you will be able to discover the partners and solutions your organization needs. Discover the newest programs, products and services for today’s propane marketer. Plus you will see over 260 booths with fueling equipment and services, foodservice equipment, food items, carwashes, technology and business services.
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SCHEDULE AT A GLANCE June 20
7:00a – 11:00a Exhibitor move-in – display vehicles at Conv Center 11:00a – 5:00p Exhibitor move-in – booth spaces at Conv Center 12:00p – 5:00p Training sessions at Grand Hyatt 7:00p – 9:00p Casino Kick-off Party at Grand Hyatt Dinner on your own
June 21
8:00a-1:30p Golf Tournament – Brackenridge Park Golf Course 8:00a – 2:00p Exhibitor move-in at Convention Center 3:00p – 7:00p Expo & Welcome Reception at Convention Center Supplier dinners/on your own
June 22
10:00a-2:30p 2:30p – 6:00p 6:00p-7:00p 7:00p-9:00p
Expo (lunch 11:30a – 12:30p provided by ProCOT) at Convention Center Exhibitor move-out at Convention Center President’s Cocktail Reception at Grand Hyatt Gala/Annual Business/Board Meeting at Grand Hyatt
IMPORTANT DATES
Early Bird Pricing Expires Hotel Group Discount Deadline Last Chance to Cancel for a Partial Refund
May 6, 2022 May 26, 2022 at 5:00pm May 31, 2022
THANKS TO OUR SPONSORS Golf Tournament – Targa Resources Tote Bags – Cargas Lanyards – Westmor Industries April 2022 •
Texas Propane
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Registration Categories & Rates Early Bird Registration ends May 6, 2022 Retail Marketer Full Additional Enrollee Market Expo Only Add Enroll Expo Only Spouse/Sig Other Spouse Expo Only Child Over 12 Child Under 12
Early Bird Early Bird Early Bird Early Bird Early Bird Early Bird Early Bird FREE
$295 $225 $100 $55 $100 $55 $100
Regular/Onsite $395 Regular/Onsite $325 Regular/Onsite $150 Regular/Onsite $75 Regular/Onsite $100 Regular/Onsite $75 Regular/Onsite $100 FREE
Expo
June 21 & 22 Convention Center
The expo is the centerpiece of the event – a one-stop shopping experience to meet all your propane-marketing needs. Dozens of propane suppliers come prepared with their latest trends and greatest technologies, ready to present innovative new ideas to improve your operations, saving you time and money. PLUS over 260 booths with fueling equipment, foodservice equipment, car-washes, technology and business services from the Southwest Fuel & Convenience Expo. 2 shows for 1 price!
Regulatory Pavilion
Brought to you by the Propane Council of Texas
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Returning to the Expo this year is the Regulatory Pavilion. It gives propane industry professionals an opportunity to engage with state and federal regulators on your questions. Texas Propane • www.txpropane.com
Elmer L. Atkins Memorial Golf Tournament Sponsored by Targa Resources Brackenridge Park Golf Course 2315 Avenue B San Antonio, TX 78215
June 21 8:00a – 1:00p $150/golfer includes: greens fee, ½ cart, breakfast, lunch & awards Brackenridge Park Golf Course is in the heart of the Alamo City Golf Trail. Brackenridge is also the new site for the Texas Golf Hall of Fame. Brackenridge is the original home of the First Texas Open and was inducted into the Texas Golf Hall of Fame’s Registry of Historic Golf Courses category in 1992.
Host Hotel
Grand Hyatt Riverwalk 600 E Market Street San Antonio, TX 78205
Hotel cut-off is 5/26/22
Deluxe Guestrooms are offered at a discounted rate of $217+tax per night Single/Double. Self-parking is $38 per vehicle, per night; valet is $49 for overnight. Complimentary access to the rooftop pool and Hyatt Stay Fit Center are included. Hotel amenities include: free internet access, restaurant onsite, fitness center, pool, digital key, digital check-in, business services, laundry, concierge. World of Hyatt members receive additional benefits. Check-in: 4:00pm Check-out: 11:00am. Participants are responsible for reserving their own accommodations. Contact Reservations directly at 877-803-7534 and mention the TPGA 2022 Propane Expo & Conference to receive the discounted rate. May 26, 2022 is the cut-off date for hotel reservations at the discounted group rate. Please make your reservations early! After May 26, rooms are at “space and rate as available” basis. Hotel rooms in the discounted group block are reserved for attendees, their attending family members, exhibitors, sponsors, speakers, and Show staff. April 2022 •
Texas Propane
9
Casino Kick-off Party June 20 7:00p – 9:00p
This fun-filled event features Las Vegas-style games, cocktails and endless opportunities to score big! You will receive 2 drink tickets and there will be heavy hors d’oeuvres. PRE-REGISTRATION IS REQUIRED.
Welcome Reception June 21 7:00p – 9:00p
Stay on the expo floor after the expo hours have closed for some fun. There will be food, cocktails and live music.
GENERAL INFORMATION
Onsite Registration will be held at the Grand Hyatt as follows: June 20 7:00a – 5:00p At the Henry B. Gonzalez Convention Center: June 21 7:00a – 7:00p June 22 9:00a – 2:00p You will also pick up your badge at this location if you have pre-registered. Registration Clarifications Child Over 12: not an employee of your propane business.
Past TPGA Presidents who are no longer in the propane business may attend the event for FREE. Recommended Attire: Resort chic, business casual or event appropriate. Meeting room temperatures vary – remember to bring a sweater or jacket. Cancellation Policy: Cancellations received in writing by May 31, 2022 will be refunded 50% of their pre-paid registration fee. NO REFUNDS will be given after this date. Refunds will be issued after June 24, 2022. Go to www.txpropane.com and click on the Alamo on the Home page to register or purchase your exhibit space. If you have issues registering or making your hotel reservations, please contact us10at 800.325.7427 or info@txpropane.com. Texas Propane • www.txpropane.com
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Scholarship
2022 Scholarship Application Round is Now Open
About the TPGA Scholarship Since 1997, the TPGA Scholarship Foundation has dedicated itself to providing scholarships for exceptional students who will be pursuing a higher education. Over the last 25 years, TPGA has awarded over $165,000 in scholarships. TPGA is awarding higher education scholarships for the upcoming 2022-2023 academic school year. What does the scholarship award cover? Scholarship award checks are mailed over the summer directly to your educational institution, to be applied to tuition & fees and room & board for the academic
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year. The full award can be applied fully to the fall 2022 semester or divided between the fall 2022 and spring 2023 semesters. Scholarship Eligibility Criteria • A Texas high school senior or an undergraduate student who completed high school in Texas; • Plans to be a full-time student for the upcoming 2022-2023 school year in an undergraduate degree program by an accredited college or university or enrolled in a vocational or technical school; • A child or grandchild of an employee of a current member of the Texas Pro-
Texas Propane • www.txpropane.com
pane Gas Association in 2022; • The parent’s or grandparent’s work must be directly related to the Texas propane industry; & • GPA needs to be in the upper half of class for consideration. About the Scholarship Application All eligible students must submit our TPGA scholarship online application to be entered into the scholarship competition. All required documents can be uploaded directly to the online application. Completing the NPGA scholarship application will not automatically enter them into
Scholarship
the Texas scholarship round. Students must complete the TPGA scholarship application to be entered into the Texas competition. The deadline to submit all applications including all required documents is 11:59PM CDT on Monday, May 16, 2022.
Access the scholarship application at www.txpropane.com/scholarship. If application is successfully completed, the applicant will get an email confirmation. What information will the student need to complete the scholarship application? The application includes a short essay question. In addition, the application asks for: • The name of the TPGA member company with your parent’s or grandparent’s employer. • Household financial information; • Information about your extracurricular and community activities; • Employment history (if applicable); • ACT or SAT test score report (which can be uploaded directly to the online application); and • An academic transcript (which can be uploaded directly to the online application) How are winners selected? TPGA scholarships applicants are thoroughly reviewed, scored, ranked, and selected by a third-party organization specializing in higher education independent from the association. Applicants are
scored based on financial need, academic rigor, extracurricular/community involvement, and writing through short essay.
annual silent auction on the Crossroads expo floor, our annual Kendra Scott Trunk Show and other fundraisers.
Scholarship winners will be notified in the early summer of 2022.
Learn more or donate at www.txpropane.com/scholarship.
How is the TPGA Scholarship Foundation funded? The scholarship foundation is funded through donations from members, our
Questions? Please contact the Texas Propane Gas Association Scholarship Foundation at (800)325-7427 or email at tpgascholarship@txpropane.com.
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Texas Propane
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ProCOT Corner
It’s Time to Complete the Annual Retail Propane Sales Report for 2021 Ensure Texas gets fair share of PERC Funding For the past 20 years, the Propane Education & Research Council (PERC) has produced an exclusive annual report on U.S. odorized propane sales by market, region and state. Each year we rely on propane professionals like you to provide the data necessary to portray an accurate picture of the industry’s retail sales performance. If you have previously shared your company’s data for this report, thank you. We know that your time is valuable, and we appreciate your participation. If not, we urge you to do so beginning with the 2021 sales data now being collected. Starting April 1, please go to propane. com/salesreport and follow the on-screen instructions for completing the report. Based on feedback from industry members, we have simplified the collection
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and data is never disclosed to third parties. Sales reports are due May 31, 2022. If you have any questions about the 2021 Annual Retail Propane Sales Report, please email salesreport@propane.com or call the PERC office at (202) 452-8975.
steps and created a secure collection form owned and managed by PERC, rather than a third party. PERC is confident you will find the process less onerous while maintaining the integrity and confidentiality of your submission. Individual responses are kept CONFIDENTIAL and anonymous. Only summary statistics are presented in the final report,
Texas Propane • www.txpropane.com
Why Report? The final report is shared on propane. com and incorporated into the National and State Propane Profiles, showing market trends by state and region. Help ensure Texas gets its fair share of funding so we can continue programs like: • Propane Appliance Rebates • Statewide Advertising Campaigns •D uty to Warn Safety Mailing Program • Propane Living Consumer Newsletter & • Other marketing, safety and training programs.
ProCOT Corner
2020 Pandemic Propane Sales Data According to the Sales of Propane report published by PERC for 2020, “In 2020, U.S. retail (odorized) propane sales totaled 9.44 billion gallons, a 7.0% year-over-year decline from the 10.14 billion gallons sold in 2019.” A decrease in daily economic activities due to COVID 19 (e.g., school shutdowns, restaurant slowdowns, & more) and warmer weather led to the decline overall in propane sales for the United States and only marginally for Texas. We’ve included here some of the data sets that these reports help build. While the biggest market in the U.S. is residential with 54% of the national market share, in Texas, the commercial sector is our largest market. You can view the entire 2020 report at propane.com/salesreport.com. Snapshot of 2020 U.S. Data 2020 U.S. Retail Propane Sales Summary
Texas had a warmer winter in 2020 with only 1,533 heating degree days compared to 1,880 heating degree days the year prior. Although, 2020 gallons only slightly dipped less than 4% as result. 2020 Total Texas Odorized Propane Sales Gallons have increased from 2018 – 2020 2020
2019
2018
432,000,000
449,000,000
386,000,000
2020 Texas Retail Gallon Sales by Sector Markets
Gallons
Residential
151,000,000
Commercial
190,000,000
Markets
Gallons
Industrial (non-forklift)
12,000,000
Residential
5,086,000,000
Forklift
39,393,620.86
Commercial
2,198,000,000
Autogas
3,483,785.07
Agriculture
978,000,000
Non-Road/Other
221,243.99
Forklifts
507,287,503
Cylinder Markets
25,000,000
Autogas
65,722,415
Agriculture
11,000,000
Cylinder Markets
326,000,000
Total
432,098,650
Non-Road/Other
16,128,401
Industrial (non-forklift)
263,000,000
U.S. Total
9,440,000,000
Texas dominates the U.S. chemical sector non-odorized sales with 3.9 billion of the 4.8 billion gallons sold in the country for the petrochemical market. Source: 2020 PERC Sales of Propane Report
April 2022 •
Texas Propane
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ProCOT Corner
Propane Council Rolls Out Simplified 2022 Texas Propane Appliance Rebate Program The Texas Saves with Propane Appliance Rebate Program, funded by the Propane Council of Texas (ProCOT), will continue to help Texas homeowners and businesses that purchase select new propane appliances offset their costs in 2022. Whether someone is remodeling their home, building a new house, or just replacing an old or malfunctioning appliance, this program was developed to assist them and be a carrot to choose propane as their preferred energy choice. 2022 propane appliance rebate amounts will remain the same
$300 for new propane boiler or furnace (includes propane backups) $300 for new propane water heater $600 rebate cap per Texas household or Texas business What is a qualifying installation? A new qualifying propane appliance can be installed in any of the following: sitebuilt house, manufactured house, mobile home, or commercial property. A propane safety inspection is required. Installations in RVs, travel trailers, or homes connected to propane community distribution systems do not qualify. Important Changes for 2022
1. Applicants must use the updated 2022 version of the appliance rebate application found on pages 17-18. 2. Applies to qualifying propane appliances purchased on or after January 1, 2022, while funding is available. 3. Reservation system has been removed. Rebates are available first-come, first-served, while rebate funding is available during the 2022 calendar year. The live calculator is available on the rebate website. 4. The Council has removed the deadline that applications must be submitted within 30 days of the safety inspection but strongly encourages that marketers
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get in the applications as soon as completed, so their customer does not miss out on the rebate. 5. Incomplete or insufficient applications will receive an automatic denial if not rectified within 30 days. Texas Rebate Portal
The rebate portal can be found at https://txsaveswithpropane.com is your one-stop shop to check fund availability, download marketing rebate materials, submit rebates, and check the statuses of each of your rebate applications. It’s as easy as 1.2.3. to apply in 2022
1. Propane providers must register as participating propane marketers by registering at https://txsaveswithpropane. com. If you registered in 2021, you do not have to re-register. 2. Upload and submit completed 2022 rebate application through our secure rebate portal and valid proof of purchase / required supporting documentation.
Texas Propane • www.txpropane.com
3. *Rebate payment will be sent directly to the end-user either by check or new in 2022; customers can be paid via electronic funds transfer (EFT) if their email address is provided. *Rebate payments cannot be reassigned to the propane provider, builder, or plumber. Examples of a valid proof of purchase include zero balance invoice; invoice marked paid, sales receipt for appliance purchase. Unpaid invoices and quotes will not be accepted as a valid proof of purchase. For new construction proof of purchase, the Council will continue to accept gas appliance system check form, a copy of the home or building purchase contract, bill of sale, builder’s contract that shows year built. In place of the builder contract, will accept work order from the contractor showing qualifying appliance installed if indicates the end user’s address on the work order.
2022 APPLIANCE REBATE APPLICATION Forms cannot be emailed, faxed or mailed. All forms must be uploaded to the Texas Saves with Propane web portal. REQUIREMENTS 1. Propane marketer must register with program. Sign-up at www.txsaveswithpropane.com. 2. A copy of the completed application (includes PDF and online). 3. An appliance proof of purchase dated on or after January 1, 2022 (e.g. sales receipt or invoice with zero balance or marked paid). Please see guidelines for additional New Construction options.
NOTE: This form must be signed by both the rebate recipient and propane marketer. Application must be submitted by the propane marketer ONLY (on behalf of recipient). The completed application and proof of purchase must be uploaded with accompanying required documentation via our secure web portal at www.txsaveswithpropane.com. The Texas Saves with Propane Program will be open during the 2022 calendar year until funds are exhausted. The Propane Council of Texas reserves the right to end this program at any time without notice.
Rebate Recipient Mailing Information (This is where the rebate check will be mailed to) Recipient First & Last Name: _____________________________________________________________________________ Mailing Address: ______________________________________________________________________________________ City: ____________________ State: _____ Zip: __________ Phone: ______________ Email: _________________________ Recipient is the
Homeowner Commercial End User
Total Rebate Amount: $______________
Rebate payment cannot be reassigned to propane marketer, plumber or builder.
Check here to be paid by electronic funds transfer (EFT) Check here if the Council has permission to reach out to your plumber or builder for additional documentation if insufficient proof of purchase is not provided.
The Propane Council of Texas (ProCOT) assumes no responsibility whatsoever for the installation, inspection, or testing of the qualifying propane appliance or any associated gas system and, by issuing a rebate, makes no representation, warranty, or guarantee regarding the qualifying appliance or the associated gas system. The Propane Council of Texas disclaims any liability for any personal injury, property damage, business losses, or other damages of any nature whatsoever, whether special, indirect, consequential or compensatory, directly or indirectly arising from the installation of the qualifying propane appliance. *** By signing this application, I acknowledge I have received and read the Rules of this program set forth by the Council. ***
Rebate Recipient Signature: ____________________________________________________ Date: _________________
Propane Marketer Information Propane Company Contact First & Last Name: _______________________________________________________________ Propane Company Rep Name: ___________________________________________________________________________ Mailing Address: ______________________________________________________________________________________ City: ____________________ State: _____ Zip: __________ Phone: ______________ Email: _________________________ I understand and agree to all rules and conditions for participation in the program. I acknowledge that the installation at this location is eligible for this program and that the installation meets all PROPANE COUNCIL requirements. I hereby declare that I am authorized to sign this application and that the information stated herein is accurate. I also understand that as an active company representative, I am responsible for ensuring that the safety inspections performed by the company’s designated agents comply with PROPANE COUNCIL requirements. By signing this application, I affirm that this installation passed the safety inspection as defined in the program rules. I will make the consumer aware that the program will continue only as long as funding permits and that the application is valid for only 30 days after the safety inspection is performed.
Propane Company Rep Signature: ________________________________________________ Date: _________________ April 2022 •
Texas Propane
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NEW Propane Appliance Information (Maximum of $600 per Texas residence or place of business per year) This document is to be used for the Appliance Program only. Propane company forms take precedence for legal documentation. Appliance
Install Date
Manufacturer/Brand
Furnace or Boiler
Serial #
Rebate Amount
(not bar code or item no.)
*Old furnace or boiler
$
New furnace or boiler $300 *Old furnace #2 New furnace #2 $300 Appliance
$ Install Date
Manufacturer/Brand
Tankless, Standard or Power Venter
Serial #
(not bar code or item no.)
*Old water heater #1 New Propane water heater #1 $300
$
*Old water heater #2 New Propane water heater #2 $300
$
*Old appliance information is not required for new construction, only for replacements (if available).
Total Rebate(s) Due: Total cannot exceed $600
$
Type of Installation
New Construction
Replace Electric
LPG Replacement
If this is a replacement, what is the reason for the replacement? (Check all that apply)
Remodel Malfunctioning Unit
Appliance Upgrade Appliance Availability
Prefer propane over other fuel types Other:________________________________
Propane Appliance Texas Installation Address TX Zip: ________________ Installation Address: __________________________________ City: _________________ State: ____ Date of Propane Safety Inspection: ______________ If installation address different than mailing address explain why: ________________________________ Submission of the application form constitutes a representation on the part of the participating propane marketer that the work shown on the form has actually been completed. I have inspected the equipment and performed a safety inspection at the address listed above in accordance with the standards set forth by the state regulation. As a result of that inspection, I have determined that the equipment meets all of the applicable standards, code, and regulations in Texas for authority having jurisdiction and complies with manufacturer’s installation instructions. The Propane Council of Texas (ProCOT) assumes no responsibility whatsoever for the installation, inspection, or testing of the qualifying propane appliance or any associated gas system and, by issuing a rebate, makes no representation, warranty or guarantee regarding the qualifying appliance or the associated gas system. The Propane Council of Texas disclaims any liability for any personal injury, property damage, business losses or other damages of any nature whatsoever, whether special, indirect, consequential, or compensatory, directly or indirectly arising from the installation of the qualifying propane appliance.
Propane Technician’s Printed Name: _______________________________________________
Propane Technician’s Signature: __________________________________________________ Date: ___________________
The Propane Council of Texas assumes no liability or reliance on this form. Forms cannot be emailed, faxed, or mailed. All forms must be uploaded to the Texas Saves with Propane web portal as there is an online component to the application process.
Marketing Minute
Google Reviews Disappearing? Here’s Why 14 Reasons Why Your Google Business Profile Reviews Disappeared By Brandon Doyle Businesses large and small rely on their Google Business Profile (formerly known as Google My Business) as a source of qualified leads and consumer knowledge. One of the most used features of Google Business Profiles are reviews, and if you’ve recently seen your Google reviews disappearing … you’re not alone. First, don’t panic. Disappearing Google reviews have happened before to many types of businesses of many different sizes. Here are 14 reasons why your Google reviews disappeared and what you can do to get them back. Review Spam: Google’s Never-Ending Fight Against Spam and Inappropriate Content
There are several reasons why your Google review is nowhere to be found. Google’s pushback against review spam is perhaps the most common. If a review violates Google’s prohibited and restricted content for reviews, it will be removed. While most Google reviews disappear
due to spam, fake content, or off-topic content, below are all the reasons why Google may remove reviews in its fight against spam and inappropriate content. Spam and Fake Content
Google reviews should reflect a customer’s genuine experience. It should not be posted with malintent to manipulate a company’s review rating. Additionally, Google Business Profile reviews must be 100% unique and not found verbatim on other places around the web (Yelp, Facebook, etc.). Lastly, the same review may not be posted by multiple accounts owned by the same user. Off-Topic
Does the review include content unrelated to the customer’s experience or your business? Does it contain social or political commentary or personal rants about other people, places, or things? Google reviews will disappear if they include off-topic content. Restricted Content
Google reserves the right to remove your
Let the company that knows your business, protect your business
Google reviews if they contain restricted content like offers/discounts/call-toactions to sell alcohol, gambling, tobacco, guns, health and medical devices, pharmaceuticals, financial services, and adult services. This is not an all-encompassing list, and Google reserves the right to use its judgment when deciding whether to remove a review. Restricted content also includes: • Links to landing pages to purchase restricted goods and services • Email addresses or phone numbers to purchase restricted goods and services • Promotional offers for restricted goods and services • Not all accidental promotional content is deemed a violation of Google Business Profile’s policies—like reviews including menus for restaurants. Illegal Content
If one of your Google reviews disappears, it may be because it contains illegal content or activity such as: Images or content that violates the owner’s copyright • Content of dangerous or illegal acts (e.g., human trafficking, sexual assault, etc.) • Illegal products or services like endangered animal products, illegal drugs, prescription drugs sold on a black market, etc. • Images or content that promote violence • Content produced by or on behalf of terrorist groups Offensive Content
worker’s compensation • general liability • auto insurance property insurance • health insurance & employee benefits risk management services
Protecting Propane and Petroleum Dealers for over 20 Years!
Member
225 S. Fifth St., Waco, TX 76701 • (800) 267-6221 • www.insurors.com 20
Texas Propane • www.txpropane.com
Google will remove reviews containing obscene gestures, profanity, or offensive language. Dangerous and Derogatory Content
Google reviews will be removed if its content is deemed dangerous or derogatory, including but not limited to: • Threatens or advocates for harm of oneself or others • Harasses, intimidates, or bullies an individual or group of individuals
Marketing Minute • Incites hatred against, promotes discrimination of, or disparages an individual or group of individuals based on race, ethnicity, religion, disability, age, nationality, veteran status, sexual orientation, gender identity, or other characteristics associated with systemic discrimination or marginalization Terrorist Content
Was your Google Business Profile hit with fake reviews from a terrorist group in an attempt to recruit others, promote ter-
different Google account, will be removed. Google also reserves the right to remove content, suspend accounts, and/or pursue other legal action against review contributors who falsely claim they represent or are employed by Google.
rorist acts, incite violence, or celebrate terrorist acts? It will be removed. Although terrorist content is unlikely for small- and medium-sized businesses in the United States, it could happen. Sexually Explicit Content
Conflict of Interest
Reviews containing sexually explicit material and/or the sexual exploitation of minors will be removed immediately.
A Google review may disappear if Google finds a conflict of interest within the review content or from the user. This includes: • Reviewing your own business or the business you work for
Impersonation
Reviews left on behalf of others, under a
-
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Marketing Minute • Posting a review about a current or former employment experience (including employees who were terminated with rightful cause) • Posting content about a competitor to manipulate their ratings or search position. You Received a Large Influx of Reviews Overnight
Businesses should strive to generate reviews on their Google Business Profile organically, meaning a consistent cadence of new reviews is generated each month. If you go 10 months without a review
MEMBER
and then overnight get (for example) 25 reviews, this may cause your Google reviews to disappear. The Review Was Written from Inside Your Store or From Too Far Away
Google is smart. It detects a user’s IP address (telling it exactly where the review was left from). If a review was left from inside your store, Google might remove it. If you serve local customers in their homes, like an HVAC company, plumber, roofer, etc., and a review is left from someone across the country, Google may remove it.
Disability Insurance • Farm & Ranch • Employee Benefits • Long Term Care Financial & Estate Planning • Home & Auto • Life Insurance
Google is a behemoth of a search engine. It’s the largest in the world and holds approximately a 90% U.S. market share. As such, Google has many algorithms and software to manage its search engine and platforms it owns—like Google Business Profiles. Sometimes, Google experiences bugs and glitches in their technology, causing Google Business reviews to disappear. While Google rarely admits fault, this could be the case for your missing reviews. Your Google Business Profile Was Suspended, and Now Google Reviews Disappeared
If your Google Business Profile was suspended, then reinstated, and reviews disappeared during that process, you can get your reviews back. Submit a Google Business Profile support ticket for more assistance.
Is the missing piece worth
Google’s Algorithm Deleted a Legitimate Review by Accident
THE RISK
Unfortunately, Google’s algorithm sometimes deletes legitimate customer reviews. After a review is removed algorithmically, it cannot be restored.
Other propane owners have come to our agency to get help with connecting their insurance pieces: 1) Some have grown frustrated with the lack of timely response and personal service from their current agent.
John Walter Schneider Distributing/ Past TPGA President
“We chose Marshall Young as our insurance agent because of the personal service, value and the ability to meet all of our insurance needs. When we need anything we get immediate and personal service with just a phone call.”
2) Many have discovered a missing piece of coverage after meeting with us. 3) Most tell us they have no idea what companies insure their industry and are surprised to learn there are multiple options available.
WWW.MARSHALLYOUNG.COM 401 N. Ridgeway Drive, Cleburne TX 76033 | 817-645-9155
22
Google Glitched, and Now Your Google Review Disappeared
Texas Propane • www.txpropane.com
Don’t Forget To Make Sure the User Didn’t Delete Their Review
In rare cases, a Google user may delete a review for any reason. If one (or multiple) Google reviews disappeared, double-check it wasn’t deleted. Getting Your Reviews Back Isn’t Easy
Unfortunately, getting your disappearing Google reviews back isn’t as easy as it sounds, and there is no guarantee that they will ever come back. According to Google’s own documentation, missing reviews that were flagged for policy violations are not eligible to reappear on your profile. I recommend submitting a Google Business Profile support ticket to bring your case to Google and (possibly) get your reviews back. Brandon Doyle is Blue Corona’s Director of Marketing. He is passionate about growing Blue Corona’s brand in the home services marketing space and contributing to the company’s growth. For more information, visit www.bluecorona.com.
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Inside the Industry
People in Propane George Alvis Patterson, 96, of Fairfield, passed away on February 9, 2022 at home. George joined the Army at 18 and served in WWII in Europe. He married the love of his life upon returning. George loved to be with his family for holidays and activities. He especially enjoyed fishing, hunting, working in his garden and with his cows. He worked for many years as a Plant Operator and Maintenance Supervisor at Northern Propane Underground Storage. Our thoughts and prayers are with his family at this time. Freddie Wayne Blassingame, 80, of Sumner, passed away February 20, 2002 at his home. Following high school graduation, Fred entered the US Navy, serving on the USS Ranger during the Vietnam War. After his honorable discharge, he returned to Lamar County and began working at Babcock & Wilcox where he remained for a number of years. He then worked several years for A & J Propane before establishing Fred’s Propane Company, which he owned and operated until selling the business upon his retirement. Our thoughts and prayers go out the family at this time. James Clifford “Cliff” Jemison, 89, passed away on February 20, 2022 at home in Beeville, TX. He grew up farming with his parents and siblings. Once he graduated from high school, James started working for International Harvester. After that he delivered propane for Reynold’s Propane and then worked in the oilfield industry until he retired in 1997. James was a member of a Model A Club that gathered for road trips and lunches in various towns. On the fun side he and his wife would dress the part in overalls and entered a multitude of parades with his car winning many first-place trophies. Our thoughts go out to the family at this time. Milton Hopkins, 88, of Houston, TX, passed away on February 22, 2022. Mr. Hopkins traveled the world playing gigs as the guitarist and bandleader for B.B. King, Little Richard, Sam Cooke, Marvin Gaye and many others. Many other musicians say that he brought a quiet dignity to his guitar playing and could work with anyone. After a decade with B.B. King, Milton left San Francisco to return to Houston where his mother was ailing. There he drove a truck delivering propane and butane, work that proved hard on his hands. In 2018 he went back to playing music. He is in our thoughts and prayers. Russell (Rusty) Kirby Looper, 61, of Holliday, passed away on February 22, 2022. Rusty loved spending time with his family, whether it be on the field coaching little league football or baseball, being behind the chute pulling a rope at the rodeo or cheering from the stands at band contests. He enjoyed teaching them to hunt, fish and raise their animals for the livestock shows. Rusty worked various occupations throughout his life from driving a truck in the oil and gas industry to apartment maintenance. He had been loyally employed in the propane industry for the past 28 years by Kelly Propane. He served on the Archer County Jr. Livestock Show Board, was a member of the Holliday First Baptist Church, and a Holliday Eagle fan. In lieu of flowers, please consider donating to the following: Archer County Jr. Livestock Association, P.O. Box 1731, Archer City, TX 76351, the Holliday First Baptist Church Building Fund, P.O. Box 687, Holliday, TX 76366, or Be the Match Foundation at bethematchfoundation.org. Our thoughts and prayers go out to the family at this time.
Dirty Jobs Host Podcast to Promote Propane Careers
To help recruit drivers, service technicians and customer service representatives into the propane industry, PERC is promoting its workforce recruitment resources on the Mike Rowe podcast, The
24
Way I Heard It, March 3, 10, 17, and 24. A popular TV host, writer, narrator, producer, actor and product spokesman, Rowe is best known for his role on the long-running show “Dirty Jobs.” Recognized by Forbes as one of the country’s 10 Most Trustworthy Celebrities in 2010,
Texas Propane • www.txpropane.com
2011 and 2012, Rowe runs the Mike Rowe Works Foundation, which awards scholarships to students pursuing a career in the skilled trades. His website www.mikeroweworks.org addresses issues related to the widening skills gap, aging workforce, high unemployment and millions of unfilled jobs and provides comprehensive resources for anyone looking to explore those vocations. During his podcasts, Rowe will read a 60-second message promoting the propane industry as offering fulfilling work in the clean energy economy, noting that odds are good that there are propane companies in all towns looking to fill openings. He will then direct listeners to the workforce development resources on propane.com.
Propane Industry Training Conference Draws 100
A cross section of about 100 industry professionals representing 73 companies attended the expanded Propone Education and Training Conference hosted by PERC in March in Dallas. “In addition to the traditional regulatory and technical workshops, the two-day conference offered a unique opportunity to discuss expanding educational programs, how programs can be utilized better by the industry, and how a wide variety of educational content can support workforce outreach and development,” observed Eric Kuster, PERC’s vice president of safety, education and compliance. “The opportunity to discuss these issues in person and
Inside the Industry get everyone’s input and opinions in this type of forum is invaluable to improving our industry.”
Taking Orders for the Spring/Summer 2022 Propane Living Newsletter
Not only will the Spring/Summer 2022 edition of Propane Living Newsletter let your propane customers know all the details of the 2022 Texas Saves with Propane Appliance Rebate Program, but this edition will also have a feature on the differences between portable and propane standby generators. The 4-page colorful consumer newsletter is produced by the Propane Council of Texas (ProCOT). To make it affordable to propane providers, ProCOT covers the printing and postage to send the newsletter to your customers. What is the cost for the Texas propane provider? For 2022, propane provider participants are responsible for a $49 per company fulfillment fee per quarter plus less than 4 cents per newsletter to imprint their company name on the cover. The newsletter helps retain the flame by featuring home propane applications and reminds them why they fell in love with propane, promotes propane safety and includes a seasonal propane recipe. The Spring/Summer 2022 issue will feature a grilling recipe. Sign up to get the Spring/Summer 2022 to your propane customers. Register and upload your mailing lists to the form at www.propanecounciloftexas.org or current perpetual subscribers email updated mailing lists to info@propanecounciloftexas.org by Friday, April 29, 2022. Signup perpetually and never miss the registration deadline.
People in Propane John Eugene Mead, 84, passed away on February 22, 2022. Mr. Mead served in the US Air Force after graduating high school. After his service he and his family moved to his wife’s hometown of Spicewood in 1970. They started the first hearing aid service center in Marble Falls. He volunteered with the Spicewood Fire Department, was a trustee on the Marble Falls ISD school board, and served for 12 years as Burnet County Commissioner Precinct 4. John also owned and operated Highland Lakes Propane, before returning to public service with the Texas Natural Resource Conservation Commission for 13 years before retirement. In lieu of flowers, consider donating to CASA of Marble Falls or the Spicewood Fire Department. Our thoughts and prayers go out to the family. Joan Elizabeth Ledger Douglass, 87, of Norristown, PA passed away February 24, 2022. Joan married Bill Douglass in September 1957 and she worked full time as a medical laboratory technician so that Bill could complete his degree. They raised two children, Brad Douglass, and Diane McCarty. They settled in Sherman, TX in 1981 where Joan involved herself in church, community and service activities in addition to carrying out her responsibilities as treasurer of Douglass Distributing Company. She formed Home Hospice in Sherman in 1982 and patterned it after the original Home Hospice in Connecticut. She served in leadership roles at The Rehabilitation Center, Big Brothers Big Sisters, Wesley Village, Child Guidance Clinic, and Project Transformation. Her passions were family, education and travel. In lieu of flowers, donations may be made to Home Hospice of Grayson County, 505 W Center St, Sherman, TX 75090. Our thoughts go out to the family at this time.
Monthly Autogas Grant Update
2022 is monumental year for grants for propane autogas. Funding opportunities are available on the state and federal level. Grants are available for light duty trucks, school buses, transit buses, and fueling stations. Grants open throughout the year and every month in Texas April 2022 •
Texas Propane
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Inside the Industry Propane magazine in 2022, we will be sharing grant availability as programs open and close. Available Grants (at time of printing) • Texas Clean School Bus Program ALL FUNDING RESERVED Deadline was October 22, 2022 • US EPA National Clean School Bus Program OPENING in April 2022 • TCEQ Statewide Light-Duty Motor
Vehicle Purchase Program OPEN Deadline January 7, 2023 • TCEQ Alternative Fueling Facilities Program (AFFP) OPENING SOON • National Low or No Emission Vehicle Deployment Program (LoNo) OPEN Deadline May 31, 2022 • National Port Infrastructure Development Grant OPEN Deadline May 16, 2022 • Seaport and Rail Yard Areas Emis-
sions Reduction (SPRY) Program OPEN Deadline November 22, 2022 Have questions on grants, do not know what grant is right for you or your fleet customers, then contact the Propane Council of Texas (ProCOT) at info@ propanecounciloftexas.org or at (800)3257427. ProCOT has a grant expert that will provide you with FREE propane grant help whether it just be general questions or helping you prepare and submit the grant. You can also find grant updates www.procot.org.
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Texas Propane • www.txpropane.com
April 2022 •
Texas Propane
27
Classifieds
Garrett Insurance Agency, Inc Formerly, Southern Star Insurance Agency, Inc Cecil Joiner, Risk Manager cecil@garrettinsurance.com 936-756-2222 www.garrettinsurance.com
PetroStar Equipment Resources Purchase & Sale Pre-Owned Propane Tanks 5,000 gallons to 90,000 gallons FOR SALE (2) 60,000 gallon, 250 psi, saddles, (2) 18,000 gallon, 250 psi, skidded, 2011 Contact: Jim Oliver 936-755-6108 petrostar@pdq.net
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Standard Classified Advertising is available for $2/word. $50 minimum per insertion Small logo or photo can be inserted for $10
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Display classifieds are available for $30/column inch (3 column grid format) TO PLACE AN AD Contact Joanne Pantaze 512-273-2639 phone jpantaze@zochnet.com email
CHERYL@LONGHORNPROPANE.COM or WENDY@LONGHORNPROPANE.COM, 830-964-2525
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Texas Propane • www.txpropane.com
Calendar APRIL
12-13 TPGA Spring 2022 Board & Committee Meetings Montgomery, TX
15 TPGA & PSC office closed for Good Friday 24 - 26 2022 NPGA Southeastern Convention & International Propane Expo Nashville, TN
Index to Advertisers 10 Texas Propane magazine Advertising & classified deadline for June Crossroads issue 16 TPGA Scholarship Deadline 17-18 PERC Advisory Committee Meeting Greenville, SC 26 Crossroads hotel group discount ends
27 PERC Council Meeting
30 TPGA & PSC office closed for Memorial Day
29
31 2021 Sales of Propane Report Due
Nashville, TN
Propane Living newsletter deadline
MAY
6 Crossroads early bird registration ends
JUNE
20-22 2022 Crossroads Propane Expo & Conference San Antonio, TX
Bergquist 13 BLT Tanks 27 Cunningham Gas Products
5
Fisk Tank Carrier Inc. Outside Back Cover Gas Equipment Company 5 Insurors of Texas 20 Lock America 21 Lone Star Energy Group 2 Longhorn Propane 28 Lumbermen’s Insurance Agency 31 Maquinado de Equiposy Tanques SA de CV 11 Marshall Excelsior 19 Marshall Young Insurance 22 Meeder Equipment Co. 2 Nocell Technologies LLC 29 Otodata 23 Propane Plus LLC 31 Propane Service Corporation 25 PT Risk Management 26 Rural Computer Consultants 26 Tarantin Industries 21 White River Distributors 14
April 2022 •
Texas Propane
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Propane With Purpose
Painting with Fire
If you’ve ever enjoyed a Jasper Johns piece of art, then you’ve been exposed to encaustic painting. Encaustic painting, for those unfamiliar, is a technique that involves pigments mixing with hot liquid wax. The word encaustic is Greek in origin, and means to “burn in” or fuse with heat.
gence in interest in the process. Diego Rivera used it for a commissioned project in 1922, but it was Jasper Johns who is most famous for the method. He forged a new path for contemporary encaustic painting with his flag paintings. The essence of encaustic painting is heat.
The medium is not new. It’s been around since 500 B.C. In fact, when Homer wrote about the painted ships that sailed into Troy, he was describing ships that had painted images on them using the encaustic method. The wax and resin were a way of sealing the ships. Because beeswax is impervious to moisture, it was a durable material to use on vessels. After the fall of the Roman Empire, the method largely became a lost art, waiting for modern artists to discover it. In the 20th Century, electricity and modern tools drove a resur-
30
Texas Propane • www.txpropane.com
When Homer was around, the source of heat was no doubt fire. Technology, of course, has changed the medium. Today, artists can utilize a variety of tools in heating and mixing the wax. One of the popular tools is a small propane torch. The pint-sized items provide consistent temperatures, are adjustable, are easy to operate and always pack a punch. They are additionally easy to turn off and on, which is perfect for artists. The utilitarian propane torch is an invaluable part of an encaustic painter’s toolbox.
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NPGA Southeastern Convention & Expo April 24 - 26 Nashville, TN • Booths T236 & T336
Western Propane Trade Show & Convention May 11-13 Reno, NV • Booth T4 & T5