Why do we think the future of customer value is Internet of Things (IoT)? As per IDC’s 2018 IT predictions, it is expected that by 2020, 30 billion devices will be connected around the globe. It implies that Internet of Things (IoT) will capture the attention of every industry and touch every aspect of our lives. Sensor data from IoT will be able to connect information from a variety of devices and systems. New expectations are setting in every domain and industry for a seamless purchasing experience and easy access to information. IoT is profoundly changing the way we live our lives (and the way we work). For example, you’re running late for a meeting and don’t have the time to inform the person you’re meeting that you’ll be late for the meeting. Your car will be able to send a notification of your delay. There are 12 billion smart devices connected across the globe and this is just the beginning. Even small businesses are interested to invest in disruptive technologies like Artificial Intelligence, Big Data, Cloud Computing and, of course, Internet of Things (IoT) to change the way their have a relationship with customers, partners and employees.
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What is IoT? Over the years, the internet has grown. It has grown not only in terms of the number of users but also its expectation of connecting more and more devices to the Internet. With IoT, the connectivity of devices is going beyond just laptops, smartphones and tablets. Embedded technology in the everyday devices is used to communicate with the external environment. The internetworking of the physical devices allows them to collect, interact and exchange data.