CommuniQuest Incentive Travel Digest - Year 11 Vol. 1, 211

Vol. 1, No. 211

DIRECTORY

INDEX

Visionary, Founder and Seller of Dreams: Jose Manuel GARCIA, CDS jmgarcia@ividmc.travel CEO: Leticia GARCIA

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lgarcia@ividmc.travel

Learn about the luxury spaces Los Cabos has to offer—from beachside to traditional, it has it all.

Vice President of Marketing: Raquel MIJARES, CIS, DMCP, CITP rmijares@ividmc.travel Corporate Business

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Director: Mariana LEON, CMS, CITP

Pu ert o Vallart a & R iviera Nayarit am p le opt ion s ran k it am o ng s t on e of t h e most promin en t dest in at io ns f or M&E.

corp.business@ividmc.travel Corporate Quality Director: Julia ORTIZ, CES, CMS jortiz@ividmc.travel

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IT Manager: Angel PEREZ informatica@ividmc.travel

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Cancun flourishes with its modern yet highly appealing spaces. See what they have in store exclusively for groups.

Executive VP dQuest DMO Jose Luis REVILLA jlrevilla@dquest.travel Content & Editing: Omar DELGADILLO corp.news@ividmc.travel

Cover subject: Inspiring venues in LATAM

Follow us on:

Destination offices Mexico:

Caribbean:

Central America:

South America:

IVI DMC Los Cabos

IVI DMC Cuba

IVI DMC Costa Rica

IVI DMC Colombia

Yazmin ELOSEGUI, DMCP, CIS,

Alejandro DEBASA, CMS

Jeremy ZUÑIGA

Alexandra MONTAÑEZ

CMS, CITP

Regional Managing Director

Regional Managing Director

Regional Managing Director

Destination Managing Director

adebasa@ividmc.travel

jzuniga@ividmc.travel

amontanez@ividmc.travel

IVI DMC Dominican Republic

IVI DMC Panama

yelosegui@ividmc.travel IVI DMC Puerto Vallarta & Riviera

Bidia BISSUMBHAR, CIS, CES, CMM Mariana LEON, CMS, CITP

Nayarit

Regional Managing Director

Jaime NELO, DMCP, CIS, CMS,

bidia@ividmc.travel

corp.business@ividmc.travel

CES, CCM Destination Managing Director jnelo@ividmc.travel IVI DMC Cancun & Riviera Maya Ximena LOPEZ, CMS Marketing & Planning Director cun.planning2@ividmc.travel

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© Copyright 2021. All Rights Reserved.

A WORD FROM OUR PRESIDENT. Dear reader, With unique venues, great connectivity, state-of-the-art convention centers, exclusive resorts, and hotels, Latin America has become a leader for meetings and events. Whether you're looking for beachside action or more formal gatherings that offer a plethora of activities in nature and the cultural spirit of each region, you'll soon learn that Latin America is the one-stop hub for your next meeting or event. Plan your extraordinary event with our leading quality of service. Our accomplishments and enthusiastic attitude are what uphold our motto, in your business, “We make YOU look GREAT”!

Sincerely,

José-Manuel GARCÍA, CDS Visionary, Founder Founder and and Seller Dream Visionary, ofSeller Dreams

COMPANY PROFILE •

IVI DMC and the BLUE BEES. (Our new hallmark nickname) “We make YOU look GREAT”

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Since 1986 and also to the dedication of an extraordinary team of duly certified associates, partners, and suppliers, we have integrated an exemplary company of professionals all of them with a high spirit of service, honesty, and loyalty, where to date we have reached more than 8,501 testimonials of events achieving, and extraordinary reputation within this yet amazing industry.

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Did you know that the difference between a good DMC and another is their HIGHLY RECOGNIZED BRAND, MANY YEARS OF PROVEN EXPERIENCE AND CREATIVITY OUT OF THE BOX?

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At IVI DMC we highlight our ability to bring all imaginative ideas to life, from the formal to the absurd and from the artistic to the comic.

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Our corporate image has changed, and with an amazing comparison between the world of bees so essential to the life of the planet, and where also the “IVI DMC & the BLUE BEES” are so essential in the service industry.

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iVi DMC works with international hygiene, health, safety and protection protocols through its OWN ISO9001 quality system model and world-class performance, from the formal to the absurd and from the artistic to the comic”.

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Our company commitment is to always perform with our 10 world-class CORE VALUES, where everything is done with: • Love and Passion • Communication • Respect • Tailor-Made Proactivity • Discipline & Dedication • State-of-the Art Creativity • Knowledge • Honesty & Integrity • Safety & Security • Cost-Value Same as: SUCCESSFUL DESTINATION MANAGEMENT.

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Long time no see! We’re glad to have you here with us again, ready to learn about what we’ve been doing in IVI DMC Enterprises. As you may know, we are the BLUE-BEES, and just like bees, we’re one of the most hard-working teams in this amazing industry. We always have amazing stories to share so, let's get right into it!

We had a "Bee"ry productive meeting concerning updates about the company and reinforcing our corporate philosophy. We were excited to see everyone and can't wait to go back to the office. Our corporate office and all of our associates from the destinations shared smiles and our commitment to continue to strive our best to make YOU all look GREAT!

Flying along with the

I-Bee Squad First off, IVI DMC Los Cabos Destination Managing Director, Yazmin Elosegui, DMCP, CIS, CMS, CITP participated at the Los Cabos Virtual Smart Fam organized by Smart Meetings and Los Cabos Tourism Board. We hope you had a productive time during this great digital experience, and hope that everyone who attended, learned more about this wonderful destination!

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Later in the month, we had an interesting and productive time during our online meeting with our friends Diego Mendoza, Lisa Cimpko, and Noor Elgallad from Hilton Cancun, an All-Inclusive Resort, and Waldorf Astoria Cancun. It was wonderful to learn about both properties soon to open in the Mexican Caribbean and we look forward to partnering with you on many programs, site inspections, and more!

Lastly, we received this amazing testimonial from Tom Backer, Luxury Travel Specialist at Protravel International.

“I just returned from Cancun and had a wonderful experience at the airport both on arrival and departure. On arrival, I highly recommend IVI as your choice for transfers for your clients. I have worked with IVI for over 15 years with my leisure and group clients. They offer exceptional, high quality, and professional transfer services.”

- Tom Backer Luxury Travel Specialist Protravel International

We are very happy to receive such positive feedback, and can't wait for you to return to our Mexican Caribbean or any of our destinations in Latinamerica to continue making YOU look GREAT! That was it for this edition. We hope you enjoyed it, and we’ll see each other again really soon!

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THE SECRET TO SUCCESS LIES ON THE BEACH Next time your organization is looking for the ultimate meeting venues to host a conference, look no further than Los Cabos—a region boasting vaunted facilities lining the Tourist Corridor that follow the most complete health guidelines and certifications worldwide. Meetings facilities include over 45 hotels and more than 11,000 rooms with meeting venues centered around prime locations to entertain within steps of the Cabo San Lucas nightlife and waterfront dining along the beach.

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Flora Farms An organic farm that will delight your eyes as well as your palate, Flora Farms offers beautiful gardens, a bar, and a delicious restaurant. Its food is pesticide-free, and it is not genetically modified nor altered in any way, plus they offer outstanding cooking classes.

Huerta Los Tamarindos Los Tamarindos is an Organic Farm & Restaurant located just one mile from the Sea of ​​Cortez and the San Jose del Cabo estuary. It is a property that dates back to the 19th century, used for the first time to grow sugarcane, one of the main exports of the area. Due to its fertile soil, it quickly became one of the most important farms in the region.

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Convention Center Visitors to ICC Los Cabos will enjoy panoramic views of the Sea of Cortez ​​ from an outdoor terrace to the largest green wall of Latin America, which acts as a thermal insulator, plus it has rainwater collection systems that can treat 100% of its consumption.

• Terrace: 636 m2 / 6845 sq. ft of open terrace with a spectacular view of the Sea of Cortez. ​​ • Parking: 440 parking spaces with direct access to each of the rooms.

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Omnia Casa Calavera The first restaurant and day club destination concept by Hakkasan Group to open within Vidanta Los Cabos, OMNIA Dayclub, SHOREbar, and Casa Calavera. The day-to-night beach club experience is the first of its kind in Los Cabos. Designed by the renowned architectural design firm, Rockwell Group, these three venues mark a new chapter for this lavish destination. Combining the high-end sophistication of San José del Cabo, the redefined spaces of Vidanta Los Cabos, and the views of the Sea of Cortez,

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La Deriva Witness a display of typical products such as oils, pasta, among others, which suggest a typical Italian market air, as well as visual details inspired by the architectural designs of the traditional and colorful Amalfi coast, envelop this charming restaurant, tradition and elegance. It aims to preserve the authentic flavor of the exceptional products of Italy. Each dish expresses tradition and innovation, at the same time that it exhibits the highest quality of products from the locality of Baja California.

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Toro Latin Kitchen The name Toro, meaning "bull" in Spanish and "tuna belly" in Japanese, sets the stage for specialties seasoned with Pan Latin flair. Overlooking the beautiful surroundings of Punta Ballena, the restaurant serves a ceviche bar, small plates for sharing, grilled entrees, and an impressive selection of signature cocktails and Latin wines.

A common location for winter whale sightings, the restaurant's patio features an artfully designed whale fountain for guests to enjoy while taking in the ocean views.

Manta Restaurant Inspired by the views of one of the most desirable and isolated beaches in Cabo San Lucas, chef Enrique Olvera conceived Manta with a double intriguing meaning: the blanket stripe symbolizes the focus of cooking on seafood, while blanket, the word in Spanish for cobija, conveys the chef's emphasis on comfort.

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Sunset Mona Lisa Carved on a cliff overlooking the Bay of Cabo San Lucas with the best view of the famous Arch at the "End of the Earth". Located on the tip of the Baja California peninsula, Sunset Mona Lisa has long been an icon in Los Cabos and has recently been classified as "One of the 5 Most Beautiful Restaurants in the World" by the Tribune International.

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Metate Traditional Mexican cuisine, carrying the legacy of molcajete and Metate that we are so proud of. Delicious, authentic Mexican food in a beautiful, rustic environment, like a private backyard family party.

A welcome change from the many blatantly touristy experiences in the Cabo area.

The Library of Tequila The catalog of the Library contains 400 bottles, the works of famous haciendas, small distillers of lots, and artisan producers. The blue agave spirits of Tequila are listed next to mezcales and sotoles of Oaxaca, Durango, and beyond. Sip while surrounded by decorations that include wooden floors and tables, blacksmith's chandeliers, comfortable lounge sofas, and barrels of tequila that highlight a cozy design. Outside, the terrace overlooking the marina and the arch of Cabo San Lucas allows you to enjoy the activities of this destination at the same time to be amazed by the sunset.

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El Farallon Hidden in the cliffs of The Resort at Pedregal, El Farallón is the best restaurant in Cabo San Lucas. Overlooking the Pacific Ocean, listen to the waves crashing down while making your menu selection from ocean to table with the daily reward of local fishermen. the terrace overlooks the beach and the ocean, the perfect setting to enjoy more than 15 different champagnes, from Blanc de Blancs to Rosé and vintage champagnes.

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Maria Corona This traditional restaurant opened its doors in 2009 in tribute to the grandmother Maria Corona. The restaurant is the guardian of the traditional techniques of mestizo cuisine, with flavors and recipes that date back to the times of Mexican Independence until the beginning of the 20th century.

Cabo Wabo Cabo Wabo is a lifestyle. Something that requires only a willingness to enjoy your life and embrace all that makes you happy. That's the reason the Cantina was created.

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Puerto Vallarta & Riviera Nayarit Located in the most dynamic area on the Mexican Pacific coast, the Puerto Vallarta International Convention Center has the ideal and avant-garde infrastructure that allows to carry out large events such as Congresses, Conventions, Exhibitions, Concerts, among others.

The CIC Puerto Vallarta has established itself as one of the most prominent venues in Mexico. Its excellent climate, air connectivity, safe roads, and multiple services make the organizers of national and international events choose us as their best option. It holds 24 rooms, 15000m2 and a room with the largest capacity (7,000 guests).

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Marriot Puerto Vallarta Resort & Spa The Marriott Puerto Vallarta Resort & Spa offers more than 8,000 square feet of flexible indoor meeting space. Choose from 12 newly renovated private meeting rooms; the 5,812-square-foot Vallarta Ballroom, divisible into eight sections; o on-site exhibition space to host large-scale events.

Consider taking your meeting outdoors with 20,000 square feet of outdoor reception space that offers dazzling views of Marina Vallarta and the resort's sandy beaches. Its meeting rooms offer high-speed wireless internet and the latest in technology for maximum productivity. It holds 15 rooms, 8,880 M2, and a room with a greater capacity for 700 people.

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Hotel Sheraton Buganvilias Resort & Grand Fiesta Americana Convention Center Puerto Vallarta Sheraton Buganvilias Resort & All Inclusive Adults Only Convention Center ® is equipped Events become extraordinary in the hotel's conference center, the largest in the city. Grand Fiesta Americana has been recognized as one of the best hotel brands for the past 10 years and the Grand Fiesta Americana Puerto Vallarta will become the only hotel that caters exclusively to Adults in the destination. The hotel's professional events staff are always available to make sure your business meetings, exhibitions, or social events run smoothly. They can also help create the perfect atmosphere for your group, adding a touch of fun to any business event. This resort holds over 12,700 square feet of indoor meeting space, 10 separate meeting rooms, an auditorium for 1,100 people, a conference room for 800 people, banquet seating for 900 guests.

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with a 1,500 m2 convention area with a capacity for 1,200 people, 15 multipurpose rooms, and an exhibition center with a capacity for 30 stands. Its privileged location, the proximity to the Puerto Vallarta boardwalk, and the international airport make this resort perfect for all kinds of events, meetings, and conventions.

The Westin Resort & Spa Puerto Vallarta Our beautiful selection of indoor and outdoor venues uphold Westin's world-renowned level of customer service and attention to detail. With nearly 23,000 square feet of event space, it includes 17 dynamic meeting and event facilities. Each of their refined spaces is wired and wireless with state-of-the-art AV equipment so you can stay productive and focused.

Their largest space, Painters, accommodates 676 guests on a theater stage for large-scale conferences.

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Grand Velas Riviera Nayarit Riviera Nayarit's most luxurious meeting destination has been the host of unrivaled events during your groups and conventions. Their Convention Center is equipped with the highest technology and has the availability to be divided into up to 10 simultaneous sessions. The foyer will add an elegant touch to your event.

They design events that take advantage of the proximity between their meeting rooms to provide functionality and efficiency to your meeting program, with the goal of creating the perfect group experience. Their Convention Center offers more than 800 m2 of spaces equipped with state-of-the-art technology and world-class facilities for events of 10 or 800 guests.

Vidanta Nuevo Vallarta Vidanta Nuevo Vallarta is the perfect place to host your next meeting, conference, or event. The Vidanta Events team prides itself on offering state-of-the-art facilities, high-tech capabilities, and the necessary logistics to make your vision a reality. It offers a 3,008-square-meter meeting space with 4 partitions, "The Grand" Convention Center, with a capacity of up to 3,290 people. This magnificent space has two built-in LED screens, 2 audiovisual control booths, and an integrated sound system, offering the highest quality in installations, ready to use in whatever the needs of your meetings.

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DESTINATIONS THAT CONNECT AND INSPIRE

Mexican Caribbean

Event venues in Cancun and Riviera Maya are versatile and beautiful. Visitors can choose between Downtown Cancun with breathtaking views of the Caribbean and a phenomenal beach, or Xcaret in the Riviera Maya with an ecological theme park, or The Grand Velas Resort in Riviera Maya, home to an exceptional venue for events in Cancun / and the Riviera Maya with oceanfront suites and luxurious rooms on the white shores of Playa del Carmen.

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Mandala A new era in Mexico's nightlife was born with Grupo Mandala, which has its own Beach Club, a unique place for all kinds of events located right in front of the beach. Mandala Beach Club offers a palapa, a pool, and the Caribbean Sea as the perfect backdrop—together it holds a place of great elegance for your events.

Capacity Palapa for 500 Guests Day club for 900 and night club for 1800 guests Villas for 200 guests Guaranteed required of a minimum of 220 guests

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In addition to the rental of private facilities for your event, their services offer a fully equipped set-up with tables, chairs, racks, lounge rooms, live DJ, light, and basic sound. You also have the option of adding a 3-course dinner, a National open bar, along with the service of waiters, bartenders, cleaning staff, security, pyrotechnics.

Hacienda La Esperanza Naturally adorned with beautiful tropical vegetation, their lighting experts will turn this location into a magical place for your event. It has gardens, an equestrian track, a pool, and exotic animals. A large palapa offers a special area for events of up to 120 people or simply as a cozy living room for guests who want to take a quiet break from the big event.

Enjoy the atmosphere of the Hacienda before the night continues with a fantastic horse show while the mariachi continues in the background. A dream night!

Maximum capacity: 2000 guests Guarantee for private groups: Minimum 220 guests This excellent traditional Mexican location includes the services of their equestrian track, palapa, a delicious menu, open bar, security with the option to add more elements to make it even more incredible. It also features a traditional, mariachi band, a mezcal station with Mexican montages, incredible illuminations or an equestrian show with special Mexican garments or 2 artists doing tricks with ropes.

Iberostar Selection Playa Mita

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Moon Palace Impress and inspire your event participants with the help of Palace Resorts. They will help craft an all-inclusive event with the awe factor, adding sublime touches that will surprise and delight your group. For them, every occasion is worth celebrating. Even your group’s arrival will be an event to remember. From the moment they welcome the participants with cool scented towels and icy drinks, encouraging them to relax and breathe in their very first encounter with our magical beach and ocean views.

Whether your event is for 10 or 10,000, the sky’s the limit. From a wondrous milestone gala for your company that your associates will talk about for years to come to a casual VIP outdoor cocktail reception with glorious sunset views.

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Iberostar Cancun In addition to being the only beach view in Cancun from a conference center, Iberostar Selection Cancun is a 150-acre tropical paradise just 15 minutes from Cancun International Airport (CUN).

This wonderful destination offers the perfect exhibition area for events and meetings and the ideal venue for the best employees or business excursions, with a capacity of 2,500 people. In addition to one of the most breathtaking views in Mexico facing the turquoise water of the Caribbean, the resort offers multiple culinary options and a wide selection of entertainment options. There is simply no better opinion on events and meetings in Cancun.

Each meeting room offers various capacities that include Wi-Fi and AV. Caribe Ballroom / Maximum capacity: 2000 people 16,030 ft2 Ballroom Island / Maximum capacity: 600 people 5670 ft2 Miramar Ballroom / Maximum capacity: 900 people 9,655 ft2

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Cancun International Convention Center Conveniently situated in the heart of Cancun's hotel zone, Cancun ICC serves as the area's largest venue, equipped for conferences and congresses of up to 6,600 people and exhibitions for up to 40,000 people.

Boasting spectacular views of the Caribbean Sea and Nichupte Lagoon, the Cancun ICC features 7296 square meters of space for exhibitions, as well as 7018 square meters for conferences and conventions, with 13 salons that divide into 40 spaces, a 2700-square-meters ballroom and 658-square-meters auditorium, among many other options. Meeting amenities include audio-visual and catering services, as well as wireless internet and access by public bus and taxi.

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Fiesta Americana Condesa Cancun

This hotel offers contemporary facilities, state-of-the-art technology, and a warm, hospitable staff that takes care of everything—all the ingredients necessary to host a truly amazing event. Four meeting rooms and two larger rooms can be adapted to best suit your group’s needs. You can also meet outdoors on a private terrace facing the ocean, or right on the beach. The gracious Groups & Conventions Team is attentive to your every need, and the hotel’s expansive windows are a constant reminder of the beauty of the Mexican Caribbean.

Over 18,500 square feet of meeting space, 12 breakout rooms, A/V, wireless internet, outdoor banquet areas for up to 600 guests, restaurants available for private functions, and on top of that group amenities such as spa, bi-level swimming pool with swim-up bar, 6 on-site restaurants, deli café, 24-hr. room service and 4 bars.

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JW Marriott

Organize your conference, meeting, or corporate banquet in one of our elegant rooms. The Tulum ballroom, one of the largest in Cancun, has a maximum capacity of 1,400 guests. They offer professional organizers, excellent catering service, and a variety of AV equipment.

The technology available allows you to manage your event with ease and keep your event close at hand. You can manage the details of your event, make requests in real-time and contact their staff, from the palm of your hand with their mobile application.

If you have a guest list, the hotel can take care of your reservations. and send you a report that includes which of your guests have booked a room and when they expect to arrive.

Mobile check-in

8 event rooms 1,880 m² total space for events 1,800 larger capacity space 18 maximum rooms for informal meetings

Guests can complete their checkin before their stay, receive alerts when their room is ready, and complete check-out without having to go through the front desk.

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Hard Rock Hotel Cancun The Hard Rock Hotel Cancun is a five-star oceanfront hotel and events venue with an exotic tropical setting, impeccable service, and resort-style amenities. It holds a convention center and meeting venue for 1,500 attendees offered all within budget, with everything included in one package rate so you can wave goodbye to budget overruns.

Get a tailor-mad, all-inclusive program including the meeting space, coffee breaks, group functions, and everything else you may need. At Hard Rock Hotel, you do get true luxury.

The services offered are unlimited food, cocktails and banquets, 1,524 square meters of event and conference space, outdoor events, professional audiovisual equipment, wifi, highly trained staff, business center, cocktails and personalized banquets, and more.

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Also, there is an option to do theme parties such as: • • • • •

Lounge Party Caribbean Party Under The Sea Party Mayan Party Mexican party

Barcelo Maya Arena The Spanish hotel group opened Barceló Maya Riviera and Barceló Maya Arena, in 2020. Barceló Maya Riviera is the only adults-only Barceló Maya Grand Resort that has 850 rooms with a hot tub on the terrace and 60% of them have direct views of the Caribbean.

Hotel Barceló Maya Arena will be the Convention Center of this development, which will have a capacity for 8 thousand people in a building of 21 thousand square meters, and will have individual airport-type accesses that will facilitate the registration process of those attending the events. In addition, a buffet-style restaurant in the underground part will speed up the mobility and permanence of people in the enclosure.

• 11,000 m2 • Floors: 2 • Maximum capacity: 8,000 participants

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Paradisus Playa del carmen Convention Center Paradisus Playa del Carmen La Perla and La Esmeralda have a Convention Center intended for holding events and conferences. The area has 4,700 ft2 of state-of-the-art construction, with a capacity for 400 attendees in an auditorium setup. Its modern architecture and elegant decoration are complemented by high-tech audiovisual equipment consisting of three projectors for video blending and eight versatile screens. The main space can be divided into eight rooms designed for more intimate meetings.

The Convention Center is an addition to their current one which measures 25,000 ft2 and accommodates 1,500 people. Paradisus Playa del Carmen has become one of the best places to hold events in the region.

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Grand Velas Riviera Maya Grand Velas Riviera Maya will make your group and convention trip an incomparable success. More than 8,500 m2 of outdoor areas and indoor spaces, including the modern Convention Center that has 32 meeting rooms and meeting rooms with the capacity to receive up to 3,000 guests.

Advanced technology and private offices with a Business Center complement the services you will have during your event.

Flexible and extensive spaces can host your next celebration as their hotels offer world-class services and locations complemented with excellent personalized service.

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Grand Hyatt Playa del Carmen Beachfront spaces in Playa del Carmen are the perfect destination for your next meeting, corporate retreat, or conference.

Choose from over 1,390m2 of space and stunning, customizable rooms with natural lighting to create an excellent impression.

They have an expert technical team and state-of-the-art technology for all your lighting needs, audiovisual assembly, and/ or network connectivity support. Outdoor Spaces are ideal to encourage creativity and teamwork or to hold a cocktail after your event.

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With more than 1,394m2 of customizable space, indoor or outdoor, our resort in Playa del Carmen is equipped to host all kinds of events. From a scenic beach wedding to a corporate convention inspired by the Caribbean Sea, their venues have state-of-the-art equipment and offer you the ideal setting to hold an event of flawless perfection.

Total bedrooms 314 Meeting space 6000 sq ft

Xcaret With an exceptional approach to architecture integrated into nature, You will be able to surprise yourself with scenarios that combine art and culture that make the best of Mexico present in every corner. For your meetings and events, you can enjoy an admirable natural wealth, with unrivaled views of the turquoise sea, white-sand beaches, and underground caves and rivers among the mystical jungle of the Riviera Maya.

In addition to the facilities and large spaces that Spaces that will undoubtedly delight your attentheir rooms offer. The hotel has an unparalleled dees, making your event unforgettable. outdoor location at the Hacienda Henequenera in Xcaret Park, one of a kind and with a style Xcaret HUN KA OX Convention Center that will make your event look flawless. The 1,200 m2 area Maximum capacity in auditorium-style setup: 1,100 Hacienda has a sliding roof and its patio can people accommodate up to 500 people in cocktails, dinners, and endless possibilities can be held in Hun, Ka and OX an environment that exalts Mexican roots.

Divisible into 3 independent rooms Maximum capacity in cocktail setup: 400 people.

XPIRAL Room 1,742 m2 surface Maximum capacity in cocktail setup: 400 people

The farm also has a room with a capacity for up to 1420 people divided into 4 spaces. Without a doubt an exceptional place, with a combination of business and pleasure in the same space.

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El Pueblito Gather at El Pueblito for a traditional Mexican fiesta, where up to 1,000 guests can celebrate on the colorful streets, enjoying authentic cuisine and live entertainment.

El Pueblito sets the stage for lively and sophisticated events. A team of specialists works with each client to create personalized experiences tailored to their unique tastes and needs. The intimate chapel accommodates 104 guests and provides an incredible backdrop for your events.

The main plaza offers over 1,000 square feet of usable space, including a lighted outdoor stage and dance floor perfect for celebrating all night along a mariachi band. Located in the Mayakoba complex, this venue will leave you amazed and delighted.

Banyan Tree The Banyan Tree Mayakoba resort is perfect for your events and meetings, offering a capacity of up to 600 people. When the meeting is over, join your colleagues in the presence of the incredible waterways or impressive places on the beach.

Meeting rooms: 8 Square meters for meetings: 5,146 square meters Maximum capacity 380 people Wireless internet services, banquets, AV, administrative services

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Hard Rock Hotel Riviera Maya The Hard Rock Hotel Riviera Maya transforms the standard all-inclusive stay into a one-of-a-kind celebrity-style vacation designed to impress. It is a world-class destination for executive meetings, conferences, incentive trips, and seminars. Its state-of-the-art facilities and impeccable services offer an innovative solution for meeting planning in terms of both amenities and pricing. Their all-inclusive cost structure provides a unique opportunity to create a complete experience at a flat rate that never skimps on first-class treatment.

Even meetings and setup are included. Best of all for meeting planners, you can never get a dinner bill or a bar bill that causes things to skyrocket over budget - it's all included.

As if that were not enough, when your meeting or conference ends, both you and your guests will be surrounded by a luxurious and elegant Hard Rock Hotel Riviera Maya. Choosing these venues is the best thing you can do to take your corporate event to the next level.

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More of...Thinking inside the Box

by James Feldman Creative ideas are what turns hospitality organizations into market leaders. These hospitality organizations see the result first and then build a path to achieve those results. Unfortunately, in most hospitality organizations today, neither creativity nor innovation exists. The pandemic has forced innovative organization to pivot to reduce costs, retain employees, and satisfy guests. Sadly, due to COVID issues the hospitality environment for many organizations fails to foster creative or innovative ideas, which results in lost profits and opportunities every day.

However, creativity and guest innovation are key elements that propel businesses to the top. Without either, your hospitality organization comes in second at best, and no one remembers number two. While being number one certainly doesn’t guarantee continued success, it is better than being forgotten and with so many dollars in their wallets, the question is how to get more of their dollars?

Answer these quick questions to learn if your hospitality organization lacks creativity and innovation. · · · · ·

Are your profits stagnant or slowly rising at best?

Are your guests satisfied, but not very loyal?

Do your employees lack the enthusiasm to think of new ideas?

If employees offer new ideas, are they often told, “we don’t do that here?”

Are you offering the same rewards and services as you were five years ago?

Any answer of “yes” indicates that your hospitality organization may not be around for the long term. The popular TV commercial asks. “What’s In Your Wallet?” You may ask a similar question, “How much is left in your wallet?”

To revitalize your hospitality organization and keep it from extinction, follow the guidelines below.

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Shift #1 Foster a Climate That’s Open to Innovation and Creativity Innovation is the ability to come up with ideas and solutions to pressing problems. It is the process of producing something that 1) has value 2) did not exist before.

Creativity is the ability to take that new idea and make it valuable in your customers’ eyes.

Realize that every problem has a solution, although the solution may not be in plain sight. To make the solution more apparent, remove “standard operating procedures” whenever possible and inspire creative thinking throughout the organization.

Use novel approaches, strive for dramatic results, and reach for the highest goal possible.

Reward business associates for finding the “innovative solution” and for “thinking creatively.”

As you encourage your people to display innovation and creativity, be prepared for mistakes.

Acknowledge the mistakes, learn from them, and then try again.

When people know that mistakes are part of the process, they’ll be more open to take risks and think in new directions. Remember, failure and innovation are related. Success only comes when you learn from failure.

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Shift #2 Become Number One With Your Guests The more satisfied your Guests are, the more business you’ll have in the future. And it is not about winning. It is about being recognized and treated as a VIP. Realize that the only commodity your Guests know is you. Since you are the catalyst providing the solution to their problem, you are accountable for fulfilling their needs. As a result, you need to invest time in keeping the channels of communication open When communicating, be sure to listen more than you talk. Ask questions that solicit more than a “yes” or “no” response, and then truly listen to Guests’ responses.

Checking into the hotel or signing up for the loyalty program is really one of the most important contacts your Guests have with your hospitality organization. Yet most organizations relegate it to the “most poorly trained” and most inept person on their staff. Understand Guests’ needs, and then provide a solution that works.

Also, thank your Guests for their business on a regular basis. A simple “Thank you. Are you happy with the hospitality experience?” works wonders. The ability to communicate effectively could be the greatest innovation you have in your organization, as it’s something few people have mastered.

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Shift #3 Create a Partnership with Guests All business transactions are based on someone delivering a promise to fulfill a specific desire or need. Hospitality organizations that spend millions of dollars promoting their products or services only to make the guest wait on hold or must redial numerous times to lodge complaints, get upgrades, or make any other reasonable request erode the partnership. Everything must be done in real-time.

To create a true partnership with Guests, become a problem solver. Guests like it when the hospitality organizations they work with function as thinkers. Become your Guests’ best solution and they’ll stay with you for the long term. Show your guests how they can earn rewards quicker, surprise them with an offer of a massage or bottled water so they feel better, explain ‘how to obtain VIP status easier’ instead of the ‘why we can’t give you an upgrade.” Show them how you can save them money or time instead of simply letting them lose more time and money.

Make the experience one in which Guests realize their lives would be better with your organization rather than your competition. Never let an upgrade request go unanswered. Never let a guest leave unhappy. Everything else supports that premise. I have never been able to understand why the airlines have empty seats in first class, movies are sold rather than provided, and even free meals are now being sold and most hospitality marketers understand that faulty logic yet can’t apply it to their own business model.

Instead, simply use them a reward for everyone at one time or another. How? Give an upgrade certificate after three stays. Upgrade anyone that stays for more than 3 days. Partner with airlines or car rentals and create a package that gives upgrades in each category. People often care about winning more than what they win.

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Shift #4 Create a Partnership with Employees Asking people to be creative and then shooting down their ideas creates a rift in your organization. Instead, show people that bringing their imagination on the journey is welcome. Information wealth flows directly from innovation, not optimization. Wealth, of any kind, is not gained by perfecting the known, but by seizing the unknown. Therefore, we must all become successive producers of ideas, concepts, and innovations. We must try them out to see if they work; if not, we will lose out to our competitors.

Remember that the more offbeat, the more diverse, the more eccentric, and the more unusual, the better we learn and the more we retain. So, allow so-called “mavericks” and their ideas into your organization, as they will likely offer a new perspective to the same old routine. Partner with these people, as we all need to stretch ourselves and innovate in everything we do.

As you examine their dramatic and new approaches, remove constraints, limitations, and regimens. Listen to your employees as you would your Guests. Their insights will likely make your hospitality organization better at what it does…increase your wallet share from each Guest.

Innovative companies attract innovative employees. When word gets around that you're innovating you'll attract the best employees from other organizations and THEIR best customers.

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Shift #5 Implement Next-Generation Approaches Doing any form of business is a form of innovation. The quest for knowledge opens the door to opportunity and helps us understand each other and provide what is best for each of us, personally and professionally. To succeed at this level, your Hospitality organization must support innovation and creativity. Doing so will free your employees from the “we always did it this way” syndrome.

Constantly redesign your Hospitality organization’s rules to be flexible and to show that you, as a Hospitality organization, value worthy ideas, no matter what the source. Only then will you increase your profit potential and become a memorable market leader that delivers results. Your guest is there for a reason…to relax. Don’t make them feel stressed.

About the Author: James is the NOWIST™ He helps identify what can be done NOW to discover new opportunities using existing resources.

He has 40+ years of marketing experience. He and his organizations have worked with hundreds of companies trying to grow their business, increase profits, and discover opportunities using existing resources. Performance improvement from your Guests requires a new approach to problem-solving. Jim and his TEAM have a proven success record that will benefit your Hospitality organization. http://jfa.tips/MyBooks http://jfa.tips/MyYouTube

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What our client’s have to say.

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“It was such a pleasure taking part in the Cabo San Lucas FAM with IVI! The entire itinerary was extremely well-planned and even better yet: well executed by Yazmin and Lucia. The transportation was always ready and waiting - and spotless! I especially appreciated you “squeezing” in an impromptu 30-minute shopping stop in San Jose Del Cabo… which made it even more special (and efficient!).

As many times as we come to incentive destinations, I think companies forget that even “we, the well traveled experts” have to get a little shopping out of the way, and there is never enough time for that on these trips!

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Lisa McGowan | President

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“I recently was able to experience all the new health and hygiene protocols put in place by the IVI DMC team while on a site visit with my client. I was overly impressed from the very beginning. Upon being greeted at the airport, the IVI staff wore masks, greeted us with hand sanitizer, and sanitized all bags before we even stepped foot into the vehicle – all while still offering the high level of friendly service that they are known for! Throughout the rest of our site visit, masks were always worn, temperatures were checked, and hand sanitizer was always available. They made sure our trip was productive and fun, while keeping our health a top priority.

Hailey Jump, CMP, CIS | Sr. Program Manager Page 44

Essential Travel Tips Solo travel at least once You’ll learn a lot about yourself, how to become independent, and learn more about your capabilities. At first, it may seem a bit weird, out of the ordinary, and maybe a bit scary, but by making yourself uncomfortable, you’ll learn valuable life skills.

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Find us in over 41 destinations throughout: • Mexico • Cuba • Dominican Republic • Costa Rica & • Panama • Colombia

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CONTACT:

Dear reader!

Thanks for reading Communiquest Incentive Travel Digest I hope you find in this newsletter a useful tool that will help you make decisions for your successful business.We would be delighted to know if there anything else you’d like to see or experience in this monthly newsletter. Your suggestions are more than welcome.

We wish you the best in your endeavors and business adventures, and please, don’t forget, working with us “Will make YOU look GREAT”.

IVI DMC² Corporate office: Ave. Acanceh #1-01, SM 15 Cancun, Quintana Roo, Mx Phone: +52 (998) 287-1700 Email:ivicorp@ividmc. travel

Sincerely,

For further information on the finest hotels, deals, activities, and group packages mentioned in this travel digest, please contact:

José-Manuel GARCÍA, CDS Visionary, Founder Founder and and Seller Dream Visionary, ofSeller Dreams

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