CommuniQuest Magazine July 2014 Inaugural Issue

July 2014

INAUGURAL ISSUE

Breaking News in

Beauty and Excitement in the Dominican Republic

Latin American Travel

Argentina: Diverse and Inviting

Brazil - More Than Just Soccer

New Event Centers in Colombia and Panama

Cancun Plans For

The Future

Plus: - Great Golf in the Mayan Riviera - To Die For Restaurants

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Visionary, Founder and  Jose Manuel GARCIA jmgarcia@ividmc.travel Managing Commander-in-Chief President  Jose Manuel (Manolo) GARCIA manolo@ividmc.com Marketing Vice President  Alicia ASTUDILLO, DMCP aastudillo@ividmc.com General Comptroller  Trinidad SANCHEZ tsanchez@ividmc.com Corporate Business Director  Francisco BAEZA fbaeza@ividmc.com Corporate Quality Director  Julia ORTIZ jortiz@ividmc.com Electronic Publishing  Alejandro PECH apech@ividmc.com Content and Editing  Eric PEREZ ivicorp@ividmc.com Managing Director—MyDay Travel  Jorge OROZCO jorozco@myday.travel Corporate headquarters:  Av. Acanceh 1-01, SM 15 Cancun, Quintana Roo, Mexico 77500 Ph. +52 (998) 287-1700 www.ividmc.com

Contents:

Page

IVI DMC² Unveils New Website

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Welcome to CommuniQuest

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Puerto Vallarta and the Nayarit 4 Riviera New Event Center in Barranquilla, Colombia

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Destination: Argentina

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Cancun: Forward Thinking

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Brazil: More than Just Soccer

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Golf Guide

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Corporate Responsibility— IVI DMC² Cares

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Panama’s New Convention Center

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Great Restaurants— Mexico and Beyond

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Destination: The Dominican Republic

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Great Service

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Quick Hits

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Doctor’s Travels—Cures For The Common Trip

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Destination Offices: Mexico

The Caribbean & Central America

South America

IVI DMC² - Puerto Vallarta, Nayarit Riviera & Central Mexico Jaime NELO Regional Managing Director jnelo@ividmc.com

IVI DMC² - Dominican Republic Genaro ALMONTE Regional Managing Director galmonte@ividmc.com

IVI DMC² - Colombia Carolina CALDERON Regional Managing Director ccalderon@ividmc.com

IVI DMC² - Costa Rica Sonia VARGAS Destination Manager svargas@ividmc.com

IVI DMC² - Brazil Andrea MAJELA Regional Managing Director amajela@ividmc.com

IVI DMC² - Panama Ligia VARGAS Regional Managing Director lvargas@ividmc.com

IVI DMC² - Argentina & Chile Leila GOROSITO Regional Managing Director lgorosito@ividmc.com

IVI DMC² - Los Cabos Mario FOSTER Destination Manager mfoster@ividmc.travel

© Copyright 2014. All Rights Reserved.

Join the Conversation...

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CommuniQuest Magazine

Inauguaral Issue —July 2014

IVI DMC² Unveils New-Look Website: ividmc.com

The management and staff of IVI DMC² invite you to experience our newly designed and fully interactive website: www.ividmc.com The new-look website offers improved ease of navigation and many new features, including:  an interactive map that connects you to our 40+ destinations.  Listings of activities and recommended partner companies to make your event a success.  Links to trusted travel websites and suppliers across our network.  Information, tips, maps, photos, restaurants and more!



Our current ISO Client Satisfaction rating, as determined by you, our customers.



Client feedback and testimonials.

We are certain that you will find this new design to be more informative, relevant and useful than ever. But don't take our word for it. Visit the site today to experience all that ividmc.com has to offer. And as always, we welcome your feedback. If there is anything that we can improve, please let us know at:

 A detailed listing of travel tradeshows and events.

ivicorp@ividmc.com

Welcome to CommuniQuest Magazine

with our readers, take over the world!

Busy travel planners need every resource they can get. CommuniQuest magazine is committed to bringing you the latest industry trends, breaking news, and expertise in group travel. Our goal is to inform, share ideas and together

As experts in the Destination Management industry, our team of professionals know exactly what you need to make your next group travel event a success. After all, we have been creating successful events for over 28 years! With hands-on managers working throughout Latin America, we can tell you "what's hot and what's not", no matter where you are heading.

With monthly features on great 3

destinations, CommuniQuest magazine is a trustworthy source of information for travel professionals and event planners.

Thanks for reading. We hope you you succeed in your quest, what ever it may be. We look forward to serving you in the days to come.

Sincerely, Jose-Manuel GARCIA, CDS

A Bright Future for Mexico’s Nayarit Riviera blished tourism hub of Puerto Vallarta, the Nayarit Riviera’s natural resources make it an obvious choice for development and a safe bet for return on investment.

Although you might first think of Cancun or Los Cabos when you think of Mexico, the government and the travel industry is quietly building this secluded paradise into a modern tourist getaway, and the world is taking notice.

The Nayarit Riviera, occupying a nearly 200 mile stretch of sunkissed beaches on Mexico’s Pacific coast, is set to become one of the hottest tourist destinations in the world. Just north of the esta-

Stunning beaches, abundant marine life, volcanic islands, archaeological treasures and and the stunning Sierra Madre mountain range combine with Mexican hospitality to make the Nayarit Riviera an up- and-

larta’s International Airport, and home to some of the hotel industry’s biggest players, the Nayarit Riviera already has a solid infrastructure, hosting more than 2.3 million travellers in 2013. Also, an additional 105,000 airline seats are expected to be made available in 2014 according to Banderas News with increased service from many US and Canadian cities including New York, Los Angeles, Chicago, Toronto and Montreal.

With superb resorts, ample meeting and convention space, and great weather, the Nayarit Riviera could be your next destination for business, pleasure or both.

Upcoming Event: International Fireworks Festival December 20-31, 2014 Puerta Vallarta coming powerhouse in the travel world.

Easily accessible from Puerto Val-

Iberostar Playa Mita – Grand Opening in the Nayarit Riviera

The Westin Resort & Spa in Puerto Vallarta Newly Renovated Lobby Brings Fresh, Modern Style

In December, the Iberostar chain added the Pacific Coast of Mexico to its impressive portfolio of resorts, opening a 452 room hotel in Playa Mita, just 45 minutes north of the Puerto Vallarta International Airport in the heart of the Nayarit Riviera.

The resort/spa has never looked better, thanks to a recently completed overhaul of its lobby. Featuring organic elements like a living wall and Japanese grass, plus a new piece from artist Gerardo Noriega, the lobby area is not only architecturally unique, it is also elegant, comforting and relaxing. The new design also permits greater ease of interaction between guests and associates.

This luxury property takes full advantage of the the beauty of the natural environment. It features spectacular ocean views a Championship 18-hole golf course, all tucked away in a secluded area between the mountains and the beach. Although you could be perfectly content without leaving the resort and its 4 restaurants and 8 bars, we are sure you will want to get away and experience the snorkeling, whale watching, surfing, hiking and the culture of the traditional Mexican towns in the surrounding area.

Impressive architechtural style is nothing new to The Westin in Puerto Vallarta. The distinctive property has always prided itself on its unique visual and sensory elements, all designed to enhance the experience of its guests.

After a long travel day, or an intense business meeting, come unwind in the tranquil, soothing atmosphere of The Westing Spa & Resort. Join the thousands of travellers who choose Puerta Vallarta and Westin properties for their vacation and business travel.

For the best of what the Nayarit Riviera has to offer, consider the Iberostar for your next meeting, conference or incentive trip.

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Puerta de Oro, Barranquilla Colombia's new Event Center is sure to impress

CommuniQuest Magazine July 2014

the industry, the Puerta de Oro Caribbean Events Center has thought of everything. Besides modern, spacious event facilities and tastefull architecture, client comfort will take center stage throughout the complex. Private security, simultaneous translation services, For more information, contact: our experts: IVI DMC² - Colombia

Known as Colombia's "Golden Gate" due to its strategic location as a shipping port, Barranquilla has taken a giant step forward in solidifying its land assets as well.

Serving Colombia and the Caribbean, the complex of nearly a million square feet on the Magdelana River will hold its first events in January 2015, although construction will continue through 2016 as the Convention Center and Business Center are completed.

Calle 129C #57ª-75 Bogotá D.C., COLOMBIA Email : ccalderon@ividmc.com Phone: +57 (1) 388 04 00

and Wi-FI Internet throughout the sprawling facility are just some of the reasons to consider Barranquilla for your future exhibitions, tradeshows and business conferences.

Why Barranquilla?

The nation's forth-largest city (pop. 1.9 million) and a commercial powerhouse, Barranquilla is more than just a port.

It is home to important universities, banks, and hotels and commerce. Its casinos and historic downtown are also growing tourist destinations. Ernesto Cortissoz International Airport connects Barranquilla to the world, including daily flights from Miami, Panama, and other major cities.

The striking facilities will also feature Fairgrounds, a Ballroom, a Real Estate Development and a Tourist Pavilion.

Sporting the most advanced features in

Destination: Argentina As the 8th largest country in the world, Argentina is as diverse in its geography as it is in its weather, food, and culture. For travel events like no other, look to Argentina’s sense of adventure, culture and hospitality to make your trip complete.

Attractions – For the hustle and bustle of one of the world’s great cities, Buenos Aires has everything you need. Often referred to as “the Paris of South America”, it has a lively theatre district, museums, botanical gardens and a world-famous zoo. For

those that prefer to get away from it all, the iconic Iguazu Falls (pictured left) in the country’s north east are a spectacular sight and the number one tourist destination in the country.

ces and events include the Hilton, with its 2700 seat auditorium, and the Sheraton Hotel and Convention Center with space for thousands in its 739 rooms.

Hotels – The world’s best hotel chains and a host of quality independant hotels can be found in any of Argentina’s major cities.

For a great stay and for excellent meeting facilities, book your next stay at:

San Nicolás quarter, Buenos Aires Meeting Space – Offering 20 different 5-star properties in Buenos Aires alone, Argentina is a global leader in Events, Conferences and Business Travel. Our favorite places for large meetings, conferen5

- The Four Seasons, Buenos Aires - Park Hyatt, Mendoza - Sheraton, Iguazu Falls

Cancun - Forward Thinking After a booming spring, which saw hotel occupancy exceed 90%, Cancun is not resting on its laurels.

The Mexico City based newspaper Al Momento reported on April 30 that the long-speculated development, 15 miles north of Cancun’s famous Hotel Zone, is “guaranteed” to become a reality.

As the 14-mile long island of Cancun approaches 100% development, government and industry leaders are eager to tap new areas for development in this scenic area. As the Mayan Riviera, a few miles south of Cancun, continues its rapid growth, the focus is now turning to the area just north of Cancun, the oceanfront across from Isla Mujeres.

In a quiet way, development has already begun here. Since the opening of the Playa Mujeres Golf Club in 2006, hotels have slowly

Bill Gates’ latest Innovation In Mexico’s Hotel Industry In January, Punta Mita, Mexico’s Four Seasons boldly announced that they will be the first and only hotel in the chain to operate without a reception desk or concierge.

Spurred by the recent purchase of the hotel by Cascade Investment, which is controlled by Microsoft founder Bill Gates, the hotel near Puerto Vallarta in Mexico´s Nayarit Riviera is set for a series of high-profile changes.

The banishment of the industrystandard reception counter stems from a desire to make customer service more personal, and to re-

followed. Excellence Playa Mujeres opened its doors in 2007, and La Amada (now known as “The Beloved”) opened shortly after in 2009. Close on its heals was the Villas del Palmar resort in 2010.

With construction of the new Secrets Playa Mujeres now well underway and scheduled to open this winter, the progress has been steady, if somewhat slow.

All of that is about to change in a hurry. With the announcement of government approval of a new mega-project, Playa Mujeres is set to burst onto the travel scene in a big way.

Initial plans include the construction of 14 major hotels with a projected 6,900 available rooms, housing for as many as 300,000, a nine-hole golf course, infrastructure developments and roads. To get the ball rolling, the government has pledged over $9 mimove the barriers between guests and service providers. Instead, the hotel will provide all the services traditionally handled at the reception desk in more relaxed setting, with guests comfortably seated and attended to in lobby chairs.

“All of the interactions will be highly personalized, centered around the guest...”

- José Adames, Resident Manager

This change will of course free up some valuable real estate in the Hotel’s entrance area. What is to become of that? A bar, of course. Including a fully redesigned spa, the total tab for the changes at the hotel will top $3 million US, so we can be sure that the proposed Sunset Bar 6

llion US for the urbanization of the area during the remainder of 2014.

On completion, the project is anticipated to bring in annual revenues of over $11 billion US and employ 12,000 people directly, with an additional 28,000 in spin-off jobs.

More Investment in Cancun The National Infrastructure Program for 2014-2018 includes budgeting for another major development in Cancun. A 0.75 mile long bridge that would span the Nichupte Lagoon in the heart of the hotel zone would bypass two miles of the most congested traffic in the area, cutting travel times for tourists and commuters alike.

will be spectacular, showcasing one of the world’s most beautiful sunsets as it descends over the Pacific.

The purchase of the hotel itself was newsworthy, as many observers view it as a ringing endorsement of the Mexican hospitality industry. Cascade’s spokesman and Chief Investment Officer stated “We are a significant investor in Mexico and hold a long-term positive view on the country and its economy. This is an outstanding property asset.”

After single-handedly pushing the typewriter over the cliff into oblivion, perhaps the day will come when the same will be said about what Bill Gates did to reception desks and hotel lobbies.

Inauguaral Issue—July 2014 been dedicated to building and renovating stadiums for the sports events, many others are destined to boost Brazil’s infrastructure in the long term, years and even decades after the events are over.

Things like new hotels and roads, and new education programs for its workforce will position Brazil for success in the years to come.

Brazil—More Than Just Soccer The eyes of the world have been on Brazil for months now, during the days leading up to the FIFA World Cup tournament, and during the event itself. But Brazilians know that long after the sports fans leave, their home country will continue to be a great destination.

With billions already invested, and with more money yet to flow into infrastructure and other projects, planning and executing events of this scope involve much more than a love for sport. Brazil has taken on the world’s largest events in the 2014 World Cup and the 2016 Summer Olympics, and demonstrated that their talents are not just confined to the pitch.

While many of the programs have

Hot Destination - Golf in Cancun & the Mayan Riviera

World Golf has reported that Mexico is the #2 worldwide golf destination for Americans, second only to Hawaii. Top designers such as Jack Nicklaus, Greg Norman and Pete Dye have helped this trend with the development of premium courses throughout the country. With total of more than 200 courses, easy access from many US cities, and a reputation for great service, Mexico has its sights set on becoming first on the list in the near future. The next

As one of the world’s fastest growing economies, and the largest economy in Latin America (and the second largest economy in the Western hemisphere), Brazil, with its financial hubs in Sao Paolo and Rio de Janeiro, Brazil has taken its place on the world stage as a leader in business and development.

Anchoring its economy is the service sector, followed by industry. Business travellers and tourists alike will benefit from Brazilian hospitality and technology, which unite to make Brazil the perfect place to visit, even if you are not a sports fan.

time you visit Cancun and the Mayan Riviera, enjoy a round at some of our favorite courses: El Camaleón - Just 10-minutes from Playa Del Carmen, this Greg Norman designed gem showcases the Mayan Riviera’s natural beauty.

Tropical jungle, mangrove forests, Caribbean seascapes, subterranean caves and crystal clear lagoons are all in play. Home of the only official PGA Tour event held outside the US or Canada, El Camaleón is a challenging, scenic and unique golf experience.

7,024 yards, Par 72. Open daily from 6 am to 6 pm.

Iberostar Cancun and Iberostar Riviera Maya - Offering two spectacular courses in the area, Iberostar is synonymous with great golf! In the heart of the Hotel Zone, the Cancun course is located on the Nichupte lagoon, the home of diver7

Brazil Quick Facts:

 Has the 5th largest number of billionaires in the world, ahead of England, France and Japan.  Has the world’s 6th largest workforce with over 106 million members.  Has 13 cities with over one million residents  More people visit Brazil every year than any other country in South America.  Holds the 9th highest number of meeting and conventions in the world according to ICCA.  ICCA ranks Rio de Janeiro (#2) and Sao Paulo (#4) among the Latin American cities with the most meetings and conventions.  2 million people per day hit the streets of Rio to attend Carnival, thought by many to be the world’s biggest festival.

se wildlife and even some Mayan ruins. The Riviera Maya course, designed by P. B. Dye, is just 45 minutes south. It features distinctive rock carvings, narrow fairways, deep sand traps and scenic views.

Cancun: 6,734 yards, Par 72.

Riviera Maya: 6,897 yards, Par 72.

Both open daily from 6:30 am to dusk.

Other Great Courses: -Cancun Golf Club at Pok ta Pok -Riviera Cancun Golf Club -Playa Mujeres Golf Club -Cozumel Country Club -Riviera Maya Golf Club -Moon Palace Golf Club -Playacar Golf Club -Puerto Canun -TPC Cancun -Grand Coral

Giving Back

porate giving now numbers into the billions of dollars each year, far eclipsing the tax advantages or photo opportunities garnered.

But facing a continued struggle to appear genuine in the public eye, what can a business do to make sure its well intentioned Corporate Responsibility—What It Means giving hits the mark?

(and What It Doesn’t Mean)

George Costanza's boss (the infamous “Mr. Kruger” of TV’s Seinfeld) was emblematic of the view some have toward "giving back". His accountant told him he needed to throw twenty grand at a charity, so he did.

Arbitrarily picked, support is often given without purpose or passion, with the banal end result of a healthy tax deduction.

Corporate responsibility, is more than a trendy catch-phrase. Although it means different things to different people, the concept at its most basic level has a heart of gold: giving something of value to the community in which they grew. But no sooner had this noble concept been born, critics were quick dismiss it as a publicity stunt, or tax shelter.

Some recent philanthropists of note have helped changed this view. Cor-

Be Passionate Partner up with an organization that truly embodies your company's spirit and goals. Get to know them intimately and form a friendship based on mutual benefits to all parties. If no such organization exists, found one.

to make a difference in your community.

Corporate responsibility goes way beyond writing cheques and using the Word “green” in advertising. It starts with unselfish concern for others, and humbly acknowledges that the community is much bigger than even the largest of companies.

The Friends of the Maya Foundation delivers immediate and lasting improvements to Maya Communities.

Focusing on Scholarships, Replanting Initiatives and Health Support, The Friends of The Maya Foundation is a link between the visitors and the Mayan Communities.

Learn more at:

Be a partner, not a checkbook Go beyond the financial end when offering your support. Get your hands dirty, and stay involved with projects, planning and events.

Encourage giving in others Again, this doesn't have to involve money. Getting your staff and friends involved in charitable work and community projects is good for the soul. Everyone has heard of the happiness that comes from giving. Encourage your people to experience its truthfulness.

friendsofthemaya.org

Be Responsive Of course, everyone has a budget, and you likely can’t save the world with it. But when a need arises, go outside of your planned structure and pull together

IVI DMC² Cares

Representatives from the IVI DMC² office in the Dominican Republic work along with the Maria Veron Community Development Foundation to build a new school that will be enjoyed by 170 students in Santo Domingo.

Alexandra from IVI DMC² in Puerto Vallarta volunteers her time to entertain the children at the Máximo Cornejo Children’s shelter. This local, nonprofit shelter is currently dedicated to improving the lives of 43 orphaned, abandoned, disadvantaged and vulnerable children.

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Jose from the IVI DMC² Office in Cancun works with Ivonne and the Friends Of The Maya Foundation in the Mayan Village of Hidalgo. This organization provides education, construction services and material support to families and communities in the Yucatan penninsula.

New Amador Convention Center in Panama Old City of Casco Antiguo, it provides easy access from the Tocumen airport, with a direct connection via the South Corridor, the Cinta Costera (the coastal beltway skirting the city around the bay) and the new sea bridge around Casco Antiguo.

The 194 million USD project that began in 2011 will be up and running this year. The Amador Convention Center consists of a covered 15,500 square meter Convention Center/ Exhibit Hall, 16 meeting rooms totalling 3,700 square meters, a 2000 seat auditorium, a separate amppitheater, office space and restaurants. The new convention center will attract organizers of corporate, religious and leisure events.

The Amador Convention Centre joins the Figali and the ATLAPA Convention centres, adding to Panama’s strength as a Meetings and Conventions destination.

Fronting the ocean between the Amador Causeway and Panama's

Panama is already a prime destination for international meetings and conferences, with growth in this sub-

Tax break for US companies

The new Trade Promotion Agreement between Panama and the United States allows US companies to deduct expenses related to international events held in Panama when filing their US tax returns.

Added to the other cost advantages of Panama compared to US destinations, the tax break can make your next event in Panama more affordable than ever. sector of the tourism industry increasing by over 50% from 2011 to 2012, and continuing its strength in 2013 and 2014.

With further development slated for the Amador waterfront district, the convention center will be just the beginning of a vi-

IVI DMC² World Headquarters: Ave. Acanceh #1-01, SM 15 Cancun, Quintana Roo, Mexico Phone: +52 (998)287-1700 emal: ivicorp@ividmc.com

Serving the Meetings, Incentives, Conferences and Exhibitions Industry since 1986.

Find us in over 40 destinations throughout:        

Mexico Dominican Republic Costa Rica Panama Colombia Brazil Argentina Chile

brant business hub on the shores of the Panama Bay. As Panama grows into one of the world’s premier MICE destinations, it continues to depend on its oceans, harbors and canals that spawned its growth many years ago.

tem has the capacity to transport more than 15,000 passengers each hour. The route between the extremities is covered in a maximum of only 23 minutes. A second line is scheduled to open in 2017, with the expectation that ridership will increase to 40,000 people per hour by 2035.

Take The Metro On April 5, 2014, residents and travelers alike were thrilled with the opening of the Panama Metro, an eight and a half mile long metropolitan transportation system servicing 12 stations in Panama City.

Constructed at a cost of nearly $2 billion US, the huge infrastructure project connects the heavily populated north east area of the city with key destinations downtown.

As the first metro system in Central America, the Panama Metro has been touted as a model of cooperation and success, coming together in only 3 years from conception to completion, all without any cost overruns.

After an introductory “free” period that passengers enjoyed for two months, a one-way ride on the subway now costs a very modest $0.35 USD, effective June 15, 2014.

With 2 more stations soon to be operational, the metro system utilizes below ground and above ground stretches, making optimum use of the precious real estate at its disposal. Employing a fleet 19 trains, the metro sys9

GREAT RESTAURANTS - Mexico and Beyond Caribbean lobster and oysters.

With the capacity for up to 300 guests, Harry's can be counted on to deliver a quality dining experience for your corporate event.

No vacation is complete without great food! Of all of the great choices out there, a few have found a special plates in our hearts (and stomachs) for their quality food, excellent service and ambiance.

Café des Artistes del Mar, Puerto Vallarta - The name of this fine restaurant is intended as a double entendre, referring to chef Blouet's ability to blend provincial Mexican flavors with classical French cuisine. It has an exclusive and elegant atmosphere, inspired by the relationship between architecture and landscape.

The award-winning menu features fine meats, seafood and to-die-for desserts.

Harry's Grill, Cancun - (shown above) In the heart of the luxurious Hotel Zone, it features a relaxed yet sophisticated atmosphere of wood, stone, glass, fountains and waterfalls, and has a breath-taking view of the Nichupte lagoon. But of course, the best reason to visit Harry's is the food. Specializing in steak and seafood, they are famous for their US Prime, Kobe beef,

Sufi at Playa Fortuna, Nayarit Riviera - Nestled amongst the rolling greens of Punta Mita's Jack Nicklaus Signature Golf Course lies the exclusive beachfront oasis of Porta Fortuna! A magnificent elevated open air terrace that boasts spectacular views of the Pacific ocean, Sufi's relaxed, elegant atmosphere offers culinary creations true to its environment and

minican Republic, this tiny key is located entirely within Destination: Dominican Republic a protected park. Also known as Paradise Island, it made The DominiCNN's recent listing of the "World's can Repu100 Best Beaches", coming in at #34. blic has This hidden beauty is surrounded by been receicoral reef and offers crystal clear waving visitors ters, spectacular snorkeling and pristisince 1492 ne white sand. Accessible only by when Chrisboat, it is an unspoiled treasure waitopher Coting to be lumbus, the first “vacationer” fell in love found. with the island and pronounced the faRiver mous phrase, "The most beautiful land human eyes have ever seen". Since Rafting in then, the Dominican Republic has deveJarabacoaloped into a modern, exciting tourist desIn the tallest tination. With miles of pristine beaches, mountain and adventurous activities, the DR offers range in the something for every Caribbean lies the town of Jarabacoa, interest. Here are which means "Land of Waters". Inclusome of our favorided among these waters is the Yaque tes. del Norte River, the second longest in the country. As it winds down the Cayo Arena - One of mountain, it provides an exciting ride the jewels of the Do10

unique style! Be sure to try the fresh caught fish of the day.

Don Sanchez, Los Cabos - Voted "Best Chef in Los Cabos" in 2010 by Cabo Social, Tadd Chapman has brought Don Sanchez to the top of the food chain in an area known for great dining.

Offering a menu of Contemporary Baja Fusion, including a vast selection of steaks, local seafood, organic produce and fine wines, this is one of the most unique restaurant experiences in the region. After a major renovation in 2012, the Hacienda-style courtyard and dining area are welcome retreats for your next special occasion.

La Yola, Dominican Republic Designed by Oscar de la Renta, this restaurant offers an elegant ambiance as well as fresh Mediterranean cuisine and seafood. Its on -the-water location provides great views of the ocean. It even features a glass-floor viewing portal which lets customers observe the vibrant sea life below. With a design that mimics a fishing boat, it's easy to feel like you've left the mainland behind when you step into La Yola.

for those with the courage to strap on a lifevest. With experienced guides, even the novice can enjoy the thrill of white-water rafting, and get a view of the island's beauty that most people never see - from inside mountain caverns.

Just a 2-hour drive from Puerto Plata, others opt to approach by air. Tour operators offer private flights from Punta Cana, along with all the gear, paddles and safety instructions that you will need for this adventure.

National Parks - Carefully guarding the island's treasures, the Parks system protects a full 25% of the country's land area. Off the beaten path, you may need to make your final approach by either boat or 4wheel drive to enjoy the truly unspoiled wonders of the island’s diverse landscape, but one look at the panoramic views and you will agree that it is worth it.

Make Your Customers Love You - By Jose Manuel GARCIA There was a time when delivering a consistent product meant writing reams of rules. But today's clients want flexibility, not an iron fist. __________________________

"I'm sorry sir, but I must place you on hold. It's company policy that I answer the next call within 3 rings."

I remember biting my tongue and silently submitting to what seemed like an eternity of Barry Manilow's "Can't Smile Without You". In all liklihood, it was only 45 seconds, but it was enough time to go through the whole range of emotions. I was annoyed, but I also felt for the operator. Being pressured to comply with a corporate metric, she sincerely felt that she was doing a good job by telling me that the other customer had to come first.

Maybe it was Queen Elizabeth or Bill Gates calling, but I doubt it. It was likely someone's girlfriend, or a telemarketer or maybe even a legitimate customer, but the point is, as a customer, I had every reason to believe that for a few seconds, I

had the undivided attention of the person on phone and of the company that she represented.

In today's competitive world, it is a common pitfall to, well, fall into.

After reading that many callers hang up after the fourth ring, many companies have instituted a "3ring policy". It's easy to do, and the shareholders can be assured that customer service has been improved without spending a dime. But is it really free? The truth is that a 3-ring policy, or many other types of corporate legislation, without the full resources that they require do little more than stifle the front-line staff and get 80's love ballads stuck in their client's heads. Far better than measuring how often an operator answers within 3 rings would be to hire an appropriate number of operators than can get the job done. In these days of tight budgets and rising labor costs, few companies are willing to take on the full responsibility of truly good service, and they fill the gaps with policies that cripple their team members and their clients alike.

Power To The People Bill Cosby has a great routine

CommuniQuest Magazine July 2014

where he describes the excruciatingly detailed instructions that a mother gives to her child in the hopes he will successfully take a bath. Turn on the water. Use Soap. Wash behind your ears.

Rinse. Get out of the tub. Get dressed. Come here so I can inspect you after. Thirty minutes later, the child appears with his clothes plastered to his body because the mother did not tell him to dry off. Like the mother in this story, many managers add rule after rule until they feel they have every contingency covered.

Unfortunately, knee-jerk reactions that "eliminate" a certain problem invariably create new ones. This in turn often generates another policy, and your team members eventually become entangled in an endless list of do's and dont's that do little to satisfy the customer. It might sound counter-intuitive, but the solution lies, not in more policies, but in fewer. If a team member was truly hired to provide excellent service, and if you firmly believe that they have the ability to do so, let them.

Your clients will thank you.

About us...

Our Vision: To run a world-class company that will set fresh trends and establish new standards for best practices in the M&I industry by exceeding customer expectations.

Mission Statement: To earn and maintain our clients’ trust at each one of our destinations by convincing them that their goals are our goals, and by delivering services that exceed industry standards and customer expectations. We also will meet client needs by providing exceptional product knowledge, creative solutions, cost-value and effectiveness in every measurable way. We pride ourselves on our efficient business organization that relies on strong management systems, ISO quality standards, and belief in the remarkable abilities of our people. Our mission also features an infinite commitment "To make YOU look GREAT! Our People: IVI DMC2 has more than 150 year-round Full-time Associates within the entire Latin American Network with great personalities, knowledge, a caring attitude and M&I Business experience! “Yes, since 1986, we are those neatly attired people in the turquoise blue and white uniforms. Many people call us "the Smurfs". We are knowledgeable, witty, fun to have around, and beautiful or handsome (not necessarily in that order).�

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Quick Hits - Breaking Industry News Panama Resort and Spa. Including 450 luxury rooms and a Jack Nicklaus designed golf course, this resort just outside of Panama City will be completed in 2016, and brings the total number of properties in AMResort's portfolio to 40, including 13 under the Dreams Brand. ——

City Express Grows Again With 13 new openings in the past 12 months, Hoteles City Express has increased its room count by 18% over the previous year. The chain now operates 84 hotels across the country.

Targeting budget-minded business travellers, the 12-year old company offers 3 brands: City Express, City Junior and City Suites.

Relaxation Destination

Panama

The stoppage of the work on the Panama Canal expansion will not affect the country’s public finances in 2014 and 2015, says Frank de Lima, Minister of Economy and Finance, Currently, the construction of the third set of locks for post-Panamax ships is stalled due to a dispute be tween the Panama Canal Authority (ACP) and the consortium in charge of the work, Grupo Unidos por el Canal (GUPC). According to De Lima, “the dividend they (the Panama Canal Authority) and we (MEF) have budget- ed will not be affected because the Canal continues to operate.”

Panamanian Dreams AMResorts made waves last month with the signing of the new Dreams Buenaventura

Brazil Hotel Infrastructure Development In the wake of the 2014 World Cup, and the upcoming 2016 Summer Olympics, Brazil's hotel industry is red hot and rooms are at a premium. According to Fox News, Brazil's Tourism Ministry has stated that an additional $5.3 billion US will be invested to build 422 new hotels between 2014 and 2016.

Mexico Zoëtry - Isla Mujeres

The ASTA (American Association of Travel Agents) has named Mexico as the second most relaxing destination in the world. Short travel times from the US, great weather, superior service and all-inclusive pricing structures combined to propel Mexico to the top of the list, finishing only behind Hawaii. #SelfiePorCancun The latest promotion by the

Isla Mujeres' Villa Rolandi, a 35room hotel and spa near Cancun, has been purchased by AMResorts. They will begin operating the hotel in June, and will eventually rebrand it as Zoëtry Wellness & Spa Resorts in December 2014. Zoëtry Spas can also be found in Los Cabos, the Riviera Maya, and in the Domincan Republic.

Convention and Visitors Bureau of Cancun takes advantage of one of social media’s most popular trends, “the selfie”. Tourists and locals alike are encouraged to submit self-portraits taken with their smartphone

Read CommuniQuest Magazine every month!

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while enjoying the sights in Cancun. It is expected that the campaign will generate millions of posts to Facebook, Twitter, Instagram and other social media sites.

Mayakoba To Add Hotel #4 The forth hotel in the Mayakoba development in the Mayan Riviera has been announced. The Hyatt, using its Andaz brand, will join the Fairmont, Banyan Tree and Rosewood resorts in this exclusive development. Mayakoba will ultimately house a total of 5 resorts in its luxurious setting which includes world-class golf courses and luxury spas.

Latin America

Starwood Hotels, the largest high-end hotel operator in Latin America, announced in April that it plans to open 17 new hotels in LATAM by 2016, according to hotelnewsresource.com. “With sustained GDP growth, a stable influx of foreign direct investment to high-growth markets, and a fast-rising middle class, Latin America continues to be a region filled with growth opportunities for our globally recognized and admired brands,” said Frits van Paasschen, President and Chief Executive Officer, Starwood Hotels & Resorts. Included in Starwood’s plans are new hotels in Guadalajara and Cozumel, Mexico, and new properties in Bogotá, Cartagena and Barranquilla, Colombia.

Inaugual Issue July 2014 Travelers of the Future

siness district, and has corroborated with Microsoft to provide the best in wireless internet geared to the business traveler.

Colombia

What will traveling visitors look like in the coming years? Increasingly, the answer is Latin.

Recent studies have shown that Latin Americans are traveling more than ever before, and are spending more money as well.

Brazilians, Mexicans, Colombians, Chileans and a host of other Latin travelers are making their presence known throughout the Americas and the Caribbean. In a departure from the proto-typical retiree vacation, recent trends include family and multi-generational trips, and young adventurers seeking a life experience, not just a vacation.

The Return of Eastern Airlines After closing in 1991, Eastern Airlines is soon to be resurrected by a new group of investors, reestablishing the airline in its Miami office. Although not affiliated with the former company, it will bear the familiar branding and logos of Eastern Airline.

After completing the certification process, Eastern plans to serve Central and South America and the Caribbean, from Miami.

Dominican Republic Starwood Hotels has returned to the Dominican Republic with the 255 room Sheraton Santo Domingo Hotel. Formerly the Melia, the fully renovated luxury property is 15 minutes from the bu13

After years of negotiations, direct flights from London's Heathrow Airport to Bogota have begunearlier this month.

This marks the first time in a decade that direct flights have been offered to Colombia from the UK.

Costa Rica With anticipated growth in international arrivals, authorities are now considering a new Mega Airport in Orotina, about 65 kilometers from the nation’s capital of San Jose toward the Pacific Coast. The proposed airport, which could open in 2025, would be twice as large as the Juan Santamaria airport currently serving San Jose, and aspires to be the new hub for Central America, connecting it to the US, Canada, Europe and Asia.

Our Spirit: We can run faster than Speedy Gonzalez, we can be in two or three different places at once, and we are willing to do anything legal for our clients. You can find us popping up at airports, historical and archaeological sites, deluxe resorts, charming hotels, golf courses, scenic beaches, and even at the best restaurants in town.

We can do the impossible right away.

Miracles may take a little bit longer!

Doctor’s Travels—Cure for the Common Trip James Feldman, (a.k.a. Doctor Travel) is a Certified Facilitator and internationally recognized professional motivator, author, television host and radio personality. His company Incentive Travelers Cheque Int’l provides individual and group incentive travel awards for many Fortune 500 companies. His book “Doctor’s Travel’s - Cure For The Common Trip” is an entertaining and invaluable travel guide whose purpose is not to tell you where to go, but rather to help you get ready for the adventure. CommuniQuest is pleased to share some of Mr. Feldman’s travel wisdom with our readers, who from time to time must deal with Lines, Cancellations, Lost Luggage and a person in the adjacent seat making extensive use of the air sickness bag.

Common Sense Rules #1, 2, & 3: Never yell at a ticket agent.

Never yell at a ticket agent.

Never yell at a ticket agent.

When your flight is delayed or canceled, please don’t yell at airport personnel. While circumstances may be difficult, this doesn’t mean you must be out of control. Ranting, raving or screaming when travel goes awry or bags go astray won’t change the situation, but it can make matters worse.

Remember, the ticketing agents and baggage handlers are the ones who have complete power over where you or your bags go.

Terry Paulson, a professional speaker and trainer, tells a story about a passenger he saw yelling at the curbside baggage handler. Despite his being barraged with anger, the handler remained perfectly calm. After the pas-

senger left the scene, Paulson asked the man how he stayed unfuffled in the face of such rage. The airline employee replied, “I just checked in his bags. He’s going to Chicago. His bags are going to Japan.”

On one of the flights taken by Brian Cassidy of Hyatt Corporation, a passanger entered First Class as the outside cabin door was closing and the stairway removed. He fell into the first seat—row 1 on the aisle—and demanded a drink. The flight attendant informed him that the plane was moving. Under FAA rules, no drinks could be served until after takeoff.

The passenger yelled at the flight attendant: “How come he has a drink and I don’t?”

Again, the flight attendant reminded him drinks had been served prior to the plane leaving the gate and those

drinks were being picked up as they spoke.

“Do you know who I am?” The passenger asked. “Do you know who I am?” he repeated.

The flight attendant continued to pick up the remaining drinks. “Do you know who I am? Do you know who I am?” the passenger continued to bellow.

Finally, the flight attendant picked up the microphone and announced: “Attention please! We have someone in the First Class who doesn’t know who he is. Can anyone come to the First Class cabin to identify him?”

For the remainder of the flight, nothing but silence came from the aisle seat in row one.

- Reprinted by permission from the author

DQuest.travel - Your one-stop-shop for travel planning in Latin America.

THANK YOU FOR READING

DQuest.travel is an innovative and efficient marketing portal that positions Latin America as a premier all-season tourism destination for Meetings & Incentives. DQuest.travel is specifically created for incentive, corporate, and association meeting planners who are considering conducting meetings and/or incentive travel group programs in the Americas and/or the Caribbean.

Because it’s not easy to find accurate, reliable, and up-to-date information, our top-notch website offers rich content including videos and alluring photography.

Like life in general, the M&I Industry seems to move at the speed of light. As a committed B2B partner, we aim to help you keep up with the latest industry news and opportunities. CommuniQuest magazine is a valuable tool that brings you the timely information and analysis that you need, with a flair for what's hot, relevant and interesting. I wish you the best of success in your quest, whatever it may be.

Jose Manuel GARCIA Visionary, Founder and Managing Commander-in-Chief IVI DMC² 14

CommuniQuest Magazine July 2014