Note from the CEO, Arlene Chow: Committed to Change

I truly believe that at the heart of any great company is a great culture. At Heritage, we are focused on creating a healthy organisation that aligns closely with our purpose and values, and that also reflects the diversity and resilience of our communities and nation. When we are at our best, we create a strong foundation and culture that will allow our company to have a greater impact on our stakeholders and improve our contribution to the economy and to the citizens of Trinidad and Tobago.

The focus being placed on our culture is more than just ‘checking the box’. We expect Heritage’s embodiment of its INSPIRE values, which are intrinsic to our culture, to become even more dynamic and impactful. I would say that this is foundational to our growth as a healthy, socially responsible organisation and industry leader.

I am proud of the strides we have made in the past few years, but strengthening and improving culture is a journey. This is a journey that will continue to evolve and grow each year as new initiatives and ideas are identified to support our progress.

We are listening, learning, and working together to make a positive impact. We have a responsibility as a company to model the right behaviours and be better as a community. We are going to be transparent with our progress, and I invite all of you to engage and join our commitment to change. ARLENE CHOW, CEO