A Managed Service Provider (MSP)
is an Information Technology
company that manages all aspects
of a client's IT infrastructure,
usually including end-user systems
The ‘earmark’ of a true MSP is that
the bulk of the service is provided
through 24/7 remote monitoring,
maintenance and repair (Help
Desk), while on-site visits by field
technicians are provided as well.
Both remote and onsite services
generally operate under a specific
‘guaranteed’ time frame for
response.