iNote eBook

Work Package 3 Providing support services for flexible learners

iNOTE Symposium 3rd May 2022

Table of Contents Project Team

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Acknowledgements

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Introduction

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iNOTE Student Supports Journey

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THEME 1: STUDENT SUPPORT Student Journey Framework

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Accessibility and Customisation with Ally

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The Implementation of SilverCloud and Being Well, Living Well into the Student

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Counselling Service Affirming Neurodiversity

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THEME 2: TEACHING AND LEARNING SUPPORTS Developing a Graphic Facilitation Digital Badge Module

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Remote Labs

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Collaborative Online International Learning (COIL)

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UDL Inclusive Module Audit Project

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Online English Language Programme to Support Students for whom English is not

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a First Language THEME 3: SUPPORT COURSES The Academic Writing Badge

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Postgraduate Writing Skills Online Support Programme

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Development of a Systematic Review and Meta-analysis Massive Open Online Course

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THEME 4: RESEARCH An Evaluation of the Effectiveness of Online Support for Student Mental Health and Wellbeing

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Project Team Work Package 3 is led by Prof Jacqueline McCormack, VP for Equality, Diversity and Inclusion and Online Development ATU Sligo and Louise Kearins/Louise O’Gorman, Project Managers (ATU Sligo). In partnership with Bridie Killoran, Careers and Learning Pathways Manager (ATU Galway); Dr Nigel McKelvey/Dr Mark Porter, Heads of Online and Flexible Learning (ATU Donegal) and Dr Ann Burke, Lecturer (ATU Donegal).

WP3 was undertaken under the guidance of the project steering committee, Dr Sean Duffy, VP for ATU Integration (ATU Donegal) and iNOTE Project Lead; Dr Michele Glacken, VP for Academic Affairs and Registrar (ATU Sligo); Michael Hannon, President for Academic Affairs and Registrar (ATU Galway); Billy Bennett, President for Academic Affairs and Registrar (ATU Donegal); Dr Ciaran O’hAnnrachain, ATU Project Manager (ATU Donegal); Dr Terry McGuire, Director (National Forum for Teaching and Learning); Dr Nigel McKelvey/Dr Mark Porter, Head of Online and Flexible Learning (ATU Donegal), Dr Simon Stephens, Assistant Registrar (ATU Donegal); Dr Carina McGinty, Head of Teaching and Learning (ATU Galway); Prof Jacqueline McCormack, VP for Equality, Diversity and Inclusion and Online Development (ATU Sligo) and Louise Kearins/Louise O’Gorman, Project Managers (ATU Sligo).

The ATU Sligo project team included Dr Ellen McCabe, Instructional Designer; Ciara McBride/Dr Shelley Brady, Student Support and Programme Development Officers, Alan O’Rourke, Clerical Officer; Linda Mulligan, Inclusion Support Worker; Paul Press, Instructional Designer; Yvonne Sarsfield, Assistant Instructional Designer; Patrick Cassidy/Maeve Kelly, iNOTE Project Officers; Kelley Hester, Masters by Research Student and Louise Ferrick, Clerical Officer.

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Acknowledgments The project team would like to extend their thanks the many people who helped the team across the ATU: Gavin Clinch, Head of Online Learning Student Experience (Sligo); Brian Mulligan, Head of Online Learning Innovation (Sligo); Dr Niamh Plunkett, Head of Teaching and Learning (Sligo); Dr Carina McGinty, Head of Teaching and Learning (Galway); Dr Deirdre McClay, Head of Teaching and Learning (Donegal); Dáire Martin/Jason Quinn, President (ITSSU); Padraig Ryan, General Manager (ITSSU); Geraldine Gilroy, Student Counsellor (Sligo); Dervla Fahey, Student Counsellor (Galway); Nicole Murray, Student Counsellor (Donegal); Gerry Hegarty, Student Affairs Manager (Sligo); Debbie Molloy; Student Services Manager (Galway); Rory McMorrow, Student Services Manager (Donegal); Linda Mc Gloin Access Officer (Sligo); John Gibsey, IT Services Administrator (Sligo); Maureen Haran, UDL Lead and Lecturer (Sligo); Jessica Duffy, Project Coordinator, Teaching and Learning Office (Galway); Dr Kevin Cunningham, Learning Technologist (Galway); Steven O’Donnell, Online Student Advisor (Donegal); Dr John O’Callaghan, Academic Writing Tutor (Sligo); Aoife Murray, Academic Writing Tutor (Sligo); Catherine McNally, Administrator (Donegal); Dr Eoin Cullina, Head of Research (Galway); Dr John Bartlett, Head of Research (Sligo); Mary McDonald, Data Protection Freedom of Information Officer (Galway); Mary Larkin, FOI Research Officer (Galway); Michael Henehan, Secretarial, Governance and Compliance Manager (Sligo); Dr Tara Doherty, Research Support Officer (Donegal); Liam Young, CRM Manager (Sligo); Dr Perry Share, Head of Student Success (Sligo); Stephanie Aldridge, Student Success Officer (Sligo); Ivana Hanjs, Website Project and Content Coordinator (Sligo); Dr Mark Porter, Instructional Designer (Donegal); Adette Ring/Deborah Seddon, Careers Officers (Sligo); Patricia Henry/Elaine Smith, CELT Support Officers (Sligo); Chloe Cox, Higher Education for All Project PhD Research Student (Sligo); Domenico Carbone, Senior Technical Officer (Sligo); Jennifer Gilligan, Instructional Designer (Sligo); Grace McGee, Mental Health and Wellbeing Project Officer (Sligo); Yvonne Roache, Health and Wellbeing Officer (Sligo); Monica Megraw, Student Services Officer (Galway); Philip Walker, Instructional Designer (Donegal); Shane Langdon, Technical Officer (Galway); Dr Ken Monaghan, Lecturer (Sligo); Pat Moffatt/John Gannon, IT Services Managers (Sligo); Fidelma Conway/Aoife Currid, ODL Administrators (Sligo); Fionn Downes/Kevin Bohan, Maths Support Tutors (Sligo); Faizan Munawar, Engineering Support Tutor; Sinead Kelly, Assistant Librarian (Sligo), Peter Lynch, Allergan Innovation Scholar (Sligo), Dr Tamsin Cavaliero, Lecturer and Graphic Facilitator (Sligo); Cathy O’Kelly, Lecturer (Sligo); Mairéad McCann, Lecturer (Sligo); Prof Janette O’Neill Scott, Lecturer (Georgian College); Barron Cawley, Instructional Designer (Sligo), Mairéad Noone, Instructional Designer (Sligo); John Joe Callaghan, Owner/Tutor (Native Speaker); Sarah Kearns, Online Marketing Officer (Sligo); Cleo Devaney, Marketing and Student Recruitment Manager (Sligo); Catherine O’Reilly, Springboard and Online Programme Coordinator (Sligo); Mary Tully, Online Student Advisor (Sligo); Dara McGoldrick, QA/Collaborations (Sligo); Michelle Moore, Online Student Advisor (Sligo); Michelle Bruen, Online Student Advisor (Sligo); Stephanie Gregg, Online Student Advisor (Sligo); Eileen Gillen, Erasmus Project Manager (Sligo); Natalie McNulty, Online Student Advisor (Sligo); Dr Wayne Gibbons, Lecturer (Galway); Jean Gilligan, Head of Online Learning and Business Development (Sligo) and Stephen Aitken, Work based learning Senior HR Officer (Sligo).

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Introduction Work Package 3 was tasked with developing a range of digitally enhanced student supports for those undertaking programmes through flexible delivery.

Work Package 3 objectives: 1.

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Provision of appropriate supports and services for flexible learning students with disabilities Review the effectiveness of support systems Pilot and review the Online Student Advisor System Source more effective and accessible ways to assess the learning needs of flexible learners Produce a suite of support packages, online supports and resources for students Provide Student Union services and supports for flexible learners Identify students who are at risk of failure.

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iNOTE Student Supports Journey

Graphic representing the Student Journey Framework, an iNOTE WP3 output.

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S T U D E N T

S U P P O R T

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S T U D E N T

S U P P O R T

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S T U D E N T

S U P P O R T

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S T U D E N T

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T E A C H I N G A N D L E A R N I N G S U P P O R T S

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T E A C H I N G A N D L E A R N I N G S U P P O R T S

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T E A C H I N G A N D L E A R N I N G S U P P O R T S

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T E A C H I N G A N D L E A R N I N G S U P P O R T S

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T E A C H I N G A N D L E A R N I N G S U P P O R T S

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S U P P O R T C O U R S E S

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S U P P O R T C O U R S E S

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S U P P O R T C O U R S E S

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R E S E A R C H

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Building student supports across the ATU