The Many Ways in Which ItsHot Provides Exemplary Customer Service

The Many Ways in Which ItsHot Provides Exemplary Customer Service

Customer service is an important aspect to consider when you’re shopping for diamond jewelry or a diamond watch.

From assistance and guidance to appraisals and product warranty, ItsHot in NYC offers incomparable customer service to shoppers in the US and abroad.

Multiple Communication Channels Itshot in NYC is a premier destination for one-of-a-kind diamond accessories and is frequented by celebrities and non-celebrities alike. From hip-hop pendants and diamond necklaces to diamond bracelets and engagement/wedding rings, it offers everything under one roof. Customer service is one area that ItsHot stands apart from competitors. ItsHot offers multiple communication channels including e-mail, phone and live chat to customers all over the world. Live chat support is available 24/7 so customers can seek assistance at a time that’s convenient to them.

Assistance for Custom Orders ItsHot specializes in the creation of exclusive custom diamond jewelry for both men and women. It possesses the expertise to bring any special design to life. In this respect, the ItsHot customer service department is on hand to provide all assistance. Customer service representatives explain the design process patiently and in detail. ItsHot works closely with customers throughout the design and manufacture process to ensure complete satisfaction and fulfillment of expectations. Jewelry experts select each diamond or gemstone painstakingly by hand and the piece is handcrafted to meet exact specifications.

Product Warranty and Returns Program ItsHot customer service goes beyond providing assistance and guidance during product selection. Each item purchased at the ItsHot store front in NYC or on the website comes with a one year warranty that covers labor to mend manufacturing defects. Diamond watches come with one to five years warranty. Moreover, customers can avail thirty day money back guarantee for jewelry pieces as well as a seven day money back guarantee for loose diamond purchases.

Customers can return an item within the stipulated period and in exchange obtain replacement, credit or cash refund.

Jewelry Appraisal and Certification When you’re purchasing an expensive diamond watch or jewelry piece, you would want valid certification for insurance purposes. At ItsHot.com, jewelry items priced $500 dollars and above come with a certificate carrying several details including the metal, approximate carat weight and quality of diamonds. For items priced above $1500 dollars, a free appraisal certificate from an independent gemological laboratory is provided. Loose diamonds too come with certificates from reputed laboratories such as GIA and EGL.

Engagement through Social Media ItsHot offers thousands of products ranging in price from a few hundred dollars to thousands of dollars – so there’s something for every budget.

With dozens of new designs coming out every week, there’s no paper catalog available. Following the ItsHot Instagram account is a great way to keep abreast of the latest designs, offers and news about the store. ItsHot instagram account is a testament to the popularity of the designs on offer and customer satisfaction. The comments section on posts is another way to get in touch with customer service representatives.

Did any product featured on the ItsHot Instagram account catch your fancy? Purchase it for a factorydirect price and get set to experience the exemplary customer service ItsHot is renowned for!