Building Business June 2021

THE LATEST NEWS FROM YOUR BUILDING SUPPLIES SPECIALIST

Proposals to support new building laws

Northbeam SG10 – the solid solution

04

07

ISSUE 97

Sustainability ideas get real in unexpected ways 17

Highlights

Paslode Pair Promo

The first Paslode Pair to feature the new Framemaster – get in quick!

03

J 20 UN 21

Sick leave and ACC payments 23

INDUSTRY NEWS

SUSTAINABILITY

Consultation opens on proposals to support new building laws

04

Sustainability ideas get real in unexpected ways

17-18 SAFETY

PRODUCT KNOWLEDGE

Testing & tagging electrical appliances

19

Wanting high R-values?

06

BUSINESS SUPPORT

TIMBER

Are these five 'system fails' letting your business down?

Northbeam SG10 – the solid solution

07-08

21-22 EMPLOYMENT

CODEWORDS

The Licensed Building Practitioners scheme

10

Sick leave and ACC payments

23 ITM FISHING

CODEWORDS

It’s the best place in the world – lest we forget.

Suspensions – it's your choice

25-26

11

EMPLOYMENT

CODEWORDS

Lower Hutt construction company to pay $42,000 for unlawful wage deductions

Codewords quizzes

12

29

ITM NEWS

ITM NEWS

From corporate to co-operative

New ITM store goes gangbusters after lockdown stumble

13

30-31

TIMBER Techlam Glulam training course

14

GIVEAWAY

ITM HOODIE

!

EE R F

Spend over $300 ex GST on selected products in this issue* and receive a free ITM Hoodie** *see pages 6, 18, 24, 27 **Strictly only while stocks last. Limit of one hoodie per account.

Building Business contributes towards your LBP skills maintenance requirement.

Ensure you log this into your ITM diary or the ITM App today.

All prices exclude GST. Prices are valid June 1st - July 18th 2021, unless specified otherwise.

Building Business is a bi-monthly magazine produced by ITM Support Office. For feedback or address updates contact: ITM Support Office, PO Box 101556, North Shore, Auckland. Email: buildingbusiness@itm.co.nz Ph: 09 415 2787

ISSUE 97: JUN 2021

In this issue

ITM EXCLUSIVE SEE IN-STORE FOR A GREAT PRICE!

ONLY WHILE STOCKS LAST! STOCK STRICTLY LIMITED PER ITM STORE

AVAILABLE IN-STORE FROM JUNE 1ST*

PASLODE PAIR WITH

NEW FRAMEMASTER & ANGLED TRIM MASTER

S20506

*Please note: this Paslode Pair promotion is strictly while stocks last. ITM stores have limited stocks per store and may not be able to order more when sold out.

Please check with your ITM sales rep for availability.

AVAILABLE FOR A LIMITED TIME

04

INDUSTRY NEWS

Consultation opens on proposals to support new building laws The Ministry of Business, Innovation and Employment (MBIE) has opened consultation on proposals for regulations to support the Building (Building Products and Methods, Modular Components and Other Matters) Amendment Bill.

"We’re preparing for some of the biggest changes to building laws in a number of years,” says Amy Moorhead, MBIE’s Building Policy Manager.

“We’re now asking for feedback on detailed proposals for regulations in three key areas.

Offsite construction “MBIE has developed proposed details of the new voluntary modular component manufacturer scheme, which will make the consenting process easier for some manufacturers of homes that are built offsite. We want to find out whether we have got the right balance between providing assurance to consumers that modular components have been well-built and ensuring there is a cost-effective pathway for manufacturers to be certified.

Useful product information “MBIE has also developed proposed details to ensure basic information about building products and their uses are made publicly available,” says Moorhead.

“We are interested in finding out what information would be practical and useful, how this information should be shared, and who should be responsible for providing it. Requiring the right kind of information will help homeowners, builders and designers choose the correct products and install them appropriately.”

Product certification MBIE is also seeking feedback on the details for strengthening the product certification scheme (CodeMark), to improve confidence in the scheme and ensure innovative building products and methods will comply with the Building Code.

Your feedback is requested “We want to hear from the construction sector and all New Zealanders about what should be included in the details of these new and improved schemes,” Moorhead says.

The Bill, currently before the House, is the first phase of a suite of reforms to the Building Act which will see a more efficient building system, a lift in the quality of building work, and fairer outcomes for all.

The first phase focuses on building products, building methods and putting in place systems and processes to speed up consenting for new and innovative ways of building.

“We are seeking feedback now so that we are in a position to make the regulations quickly and efficiently to support this Bill once it is passed by Parliament,” Moorhead said.

Submissions close on 11 June 2021.

Read the discussion document on the Have Your Say page: www.mbie.govt.nz/have-your-say/buildingsystem-reform/

PROVIDED BY:

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FOR MORE INFORMATION ASK THE STAFF AT YOUR LOCAL ITM STORE Terms and conditions apply. for more details See instore or online at www.stoneycreek.co.nz/ultimate_experience ONLY AVAILABLE AT PARTICIPATING ITM STORES

Includes scenic Helicopter flight courtesy of Te Anau helicopter services

06 PRODUCT KNOWLEDGE

Wanting high R-values?

Choose Pink® Batts® high performance Insulation

For walls, both 90mm and 140mm thickness are available. Installing 90mm insulation in a 140mm framing space will not take advantage of the thermal benefits achieved by using our 140mm insulation range.

The Pink® Batts® 140mm wall range has higher R-values that go up to R4.0 and can achieve a higher thermal performance than when thickness is restricted to 90mm, where R2.8 is the highest R-value.

Application

Pink® Batts® Ultra® Range R-values

Ceiling

R4.0, R5.0, R6.0, R6.3, R7.0

Wall 90mm

R2.6, R2.8

Wall 140mm

R3.2, R3.6, R4.0

Both our 90mm and 140mm wall range additionally offer a ‘narrow wall’ option for framing spaced 400mm between studs. Sized to the framing dimensions, this decreases the number of cuts required during installation.

Additionally, some of our products have a steel wall option – 610mm – that will fit nicely in between the steel framing.

With Pink® Batts® insulation, you will find a solution to best fit your project requirements. Pink® Batts® insulation is 100% Kiwi made. Not only do we have the stock always ready to roll out the factory door to your building site, we also offer the widest range of insulation to suit the varied needs of Kiwi homes and buildings.

Insulation with a high R-value increases the thermal resistance of the elements – wall, roof and underfloor – of the building where it is installed in.

For new houses, minimum standards of insulation are defined by the requirements of our building code. However, just like many others, we advocate to go beyond the minimum and ensure better thermal performance and energy efficiency. It makes good sense to stay ahead of imminent changes to the NZ Building Code, and ensure you create a warm, dry and comfortable space.

Using Pink Batts steel and narrow wall products can have an impact on reducing waste on site, improving the quality of the installation and reducing the time taken to get the job completed.

Special range

R-values

Narrow wall

R2.2, R2.6, R2.8, R3.2, R4.0

Steel wall

R2.6, R2.8

Custom solutions for your projects Do you have a requirement for bespoke R-value insulation? Come and talk to us. We do not shy away from going above and beyond to help you deliver the absolute best solution for your projects. As a local Kiwi manufacturer, we have the capability to produce higher R-values and custom solutions to best match your needs.

Highest R-values We offer the highest ceiling R-value possible – Pink® Batts® Ultra® R 7.0 Ceiling – the highest industry value for the glass wool insulation category.

ITM HOODIE

E! E FR

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SG1O joists being installed at a villa renovation in Herne Bay, Mar 2021 by Fitzjames Construction to specifications from engineers Mitchell Vranjes, Auckland

Northbeam SG10 – the solid solution

07

TIMBER

Waipu-based manufacturer Northpine is doing all it can to cope with unprecedented demand for structural timber.

General Manager Bruce Larsen says the boutique producer of Northland-grown radiata pine has struggled in recent weeks to satisfy even its core customers, let alone casual orders. The challenge was compounded by the decision in late March

by Carter Holt Harvey to stop supplying several merchant chains, including ITM. “It’s an enormous task but we’ve accepted the challenge head-on and with a positive mindset from the whole team here. We’ve increased sawmill production hours, narrowed our focus to concentrate primarily on structural products, reduced export sales, and increased our purchases and processing of green sawn timber.”

SG10 has many advantages But there is an upside to the current challenge – short and long-term – if designers, architects and engineers are willing to consider SG10 as a partial solution that bridges the gap between SG8 and engineered wood products.

“SG10 is simply an engineering grade used where design requires higher strength and/or stiffness.

One of the main advantages of SG10 – apart being much more affordable than LVLs – is that it can reduce the volume of timber required for a project.

That has the flow-on effect of making frames lighter and therefore easier to transport. The Northbeam

product range is independently verified by Grade Right and has multiple applications – from residential and commercial buildings and retaining walls, right through to large projects in the public space, such as bridges, boardwalks, walkways and wharves.”

Part of the problem is that, in recent years, some builders and merchants have influenced designers not to specify SG10, thinking that it is too hard to get. Larsen is now on a mission to change that attitude by showing designers, engineers and other specifiers the advantages of SG10.

"Northpine specialises in the production of large dimension, long-length radiata pine – beams and square posts up to 7.2m in length. Most sawmills stop at 6m. This product range is called Northbeam and is sold to merchants across the country. We can extract a good amount of SG10 from mature radiata pine grown up here in the North, quite a lot more than sawmills in other parts of the country.

So production and procurement is not the issue.

Turnaround times are very reasonable, and we use the same delivery system – merchants nationwide – to ensure SG10 is available, generally within a few days of ordering.”

CONTINUE >>

08 BEARERS

BEARERS & JOISTS 13500 8 equal spacing @ 1670mm

TIMBER

350

Unique SG8/SG10 span tables booklet helps specifiers Larsen would like to see more designers, engineers and others choosing to go with SG10 as a design solution and specifying Northbeam SG10 to make it clear to their clients’ builders and merchants where it has been sourced.

To help industry professionals understand the capabilities and technical aspects of SG10, Northpine has recently developed a handy Span Tables booklet.

“For any designer or structural engineer, trying to compare SG8 with SG10 using that hefty NZS3604:2011 manual would have been a pain in the proverbial,” says Larsen. “This makes things way easier. It combines and compares SG8 and SG10, showing the achievable spans, side by side, on the same page.”

2021 – A

SPAN TABLES

SG8/SG10

A helpful guide for Architects, Designers, Engineers, other Specifiers and Builders These tables from NZS 3604:2011 combine and compare SG8 with SG10. Using them will help you to identify situations when specifying SG10 and/or 7.2 metre lengths could be beneficial to a project.

Specifying Northbeam SG10 can: • Optimise stud centre requirements • Reduce timber volume requirements • Increase spans by up to 30% • Eliminate an entire row of foundation piles Examples are highlighted in dark green on pages 9, 11,12,13,14,19,22 and 23.

Specifying SG10 as per these tables is an Acceptable Solution - no PS1 is required.

Northbeam SG10 is more cost-effective and easier to work with than some engineered wood products.

Northbeam SG10 is readily available within reasonable timeframes from timber merchants nationwide.

A product range of Northpine

Appraisal No.986 [2017]

0508 432 115 | www.northpine.co.nz 34 Cove Road, Waipu, Northland

9500

140x45mm, SG10 joists @ 400 ctrs (no cantilever required)

140x45mm, SG8 joists @ 400 ctrs (350mm cantilever required)

140x70mm, SG8 bearer (max. loaded dimension = 2.2m)

COST EQUATION 8

3 equal spacing @ 3125mm

9500 4 equal spacing @ 2200mm

350

13500 8 equal spacing @ 1670mm

140x70mm, SG10 bearer (max. loaded dimension = 3.2m)

For the example shown, SG10 will save one line of TITLE Northpine Fig. 3 piles (9 piles and 13.5 lineal metres of bearers).

TITLE

Northpine Fig. 3

1. All timber sizings ex NZS3604:2011, Tables 6.4, 7.1, A6.4 and A7.1 22/1/21 DATE

DATE

2. 1.5kPa floor load (dry in service)

SHEET NUMBER

REVISION

SK-01

B

SHEET NUMBER

REVISION

SK-02

B

22/1/21

SPAN TABLES SG8 / SG10

Other recent signs are also particularly encouraging.

Northpine’s Waipu office has reported a significant increase in enquiries and orders for SG10 over the last couple of months.

“If the designers specify it, we’ll produce it," says Larsen. “And mature Northland-grown radiata pine is some of the strongest in the country, according to the science experts at Scion.”

What the science says Larsen is referring to studies from the Forest Research Institute (FRI, now called Scion) in the 1990s by researchers McConchie, Cowan and Young, whose work was published in FRI Bulletin in 1991 and 1997. The studies demonstrated that Northland radiata pine is essentially stronger and denser than pine grown in other parts of the country – because the cell walls are thicker, in part because of the good growing conditions in autumn and winter.

It means that not all radiata pine is created equal.

Some is simply stronger and stiffer than others.

“Essentially, and without going into too much technical detail here, it means mature Northland radiata pine forms the basis of a top-quality structural product, because density is closely related to timber stiffness and strength.”

The second study by McConchie, Cowan and Young, published by FRI in 1997, clearly showed a Northland mill as consistently the highest rated producer of No 1 framing timber (as it was called then) in terms of bending strength and stiffness values.

“That’s one of the key reasons the legendary Keith Reay founded Northpine back in 1999,” says Larsen, who was ‘roped in’ himself along with Richard Wilson as Reay’s business partners the following year. “It was Keith’s vision way back then to start realising the enormous potential for sawmilling in Northland.“

"The booklet covers from subfloor to the roof.

Further enhancements are also in the pipeline. The booklet makes it so much easier to calculate what’s achievable for a project from a design perspective.

We’ve already received a lot of positive feedback from designers, architects and specifiers. They like it when they can see, for example, how SG10 can eliminate an entire row of foundation piles. It saves time and labour, which is great in terms of sustainability, and it's cost-effective for their client.”

And the rest, as they say, is history.

For more detailed information on Span Tables and the science, visit: www.northpine.co.nz/span-tables

New Winstone Wallboards facility opening 2023 — Locally made plasterboard to meet New Zealand’s future demand.

— A plant designed with sustainability in mind.

— Reduced carbon emissions and recycling capabilities for both water and plasterboard waste.

— Incorporating the latest global innovations in plasterboard manufacturing technology.

— Significant economic benefits to New Zealand.

For more information go to gib.co.nz/new-tauranga-facility or scan the code below.

Plasterboard Locally Made

10

CODEWORDS

The Licensed Building Practitioners scheme In this multi-part series, we’re looking at the history of the Licensed Building Practitioner scheme with MBIE’s Bruce Duggan.

In the beginning…

In the latter half of the 1990s, an alarming issue started to appear in recently built houses in New Zealand. Investigations into an upper-level deck collapse (among other examples) found that we had an industry wide problem.

Building control in NZ It should be remembered that it was only a few years earlier that the Building Act 1991 was passed into law. This new building control system introduced a performance-based method, changing the focus from how a building must be designed and constructed to how a building needs to perform in its intended use.

The purpose of the Building Act is to ensure that people can use a building without endangering their safety or health. A building should also be able to be used by people regardless of their health, physical independence, and wellbeing, as well as hitting other measures such as people being able to escape in the event of fire. A building should also promote sustainable development throughout its lifecycle and, of course, all building work must comply with the Building Code.

In the hierarchy of building controls, the Building Act is the governing law, under which are the Building Regulations. The Building Code sits within Schedule 1 of the Building Regulations 1992, and it sets the minimum performance criteria to which all building work in NZ must comply. The intent was that when a building consent was required, a full set of drawings and specifications would be provided, and once approved, the building would be built to comply with those documents.

What happened next?

Back to the investigation into the deck collapse. In this instance, the cantilevered deck joists had not been installed to prevent water ingress as per the

Building Code requirements. The result of this was that rainwater was able to run along the top of the joists, past the cladding and into the interior of the house. Once inside the house, gravity took over and the moisture ran down the sides of the joists, onto the top plate, and into the wall framing.

The resulting damage As we know, when moisture enters an area where there is little or no air movement it will soak into a product such as timber and eventually cause that timber to rot. This is what happened to the deck – the joists rotted sufficiently to reduce the strength required to support the cantilever, and when a group of people gathered on the deck, it collapsed.

A developing picture Investigations into building failures were beginning to paint a bleak picture – our houses were allowing water to enter the primary structure from where it could not escape. It was found that we had water ingress problems through incorrectly flashed junctions and penetrations through walls, as well as through some types of claddings – particularly sheets which require face sealing to provide the weatherproofing.

Different causes were being uncovered almost, it seemed, daily – parapet flashings missing; head flashings being omitted where plaster cladding systems were used; top mounted brackets on parapets; incorrect levels at entranceways; poorly designed, specified and built decks above habitable rooms; saddle flashings missing; substitution of specified products or systems; and the list went on.

DESIGN EXTERNAL PLASTERING A major building failure was beginning to appear…

D

EP

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BB

Look out for the August issue of Building SITE BRICK & Business or visit www.lbp.govt.nz/for-lbps/ BLOCK LAYING codewords for the continuation of this series.

C

Complete the Codewords Quiz on page 12 for this article.

CARPENTRY

This article is relevant to these classes:

A

R ROOFING

F

FOUNDATIONS

ALL

11

There are several types of licensed building practitioner (LBP) licensing suspensions – voluntary, relicensing, or disciplinary. Voluntary suspensions are by choice, but relicensing or disciplinary suspension happens as a result of your actions as an LBP. All suspensions appear on your public register page.

The reason for the suspension is also described, including for disciplinary or relicensing reasons.

Clients might steer away from you if you have a disciplinary or relicensing suspension history, so maintaining your current licence status can be very important to your reputation and future business.

Voluntary suspension You may choose to have your licence (or a class of licence) suspended for up to two years by completing the ‘Voluntary suspension of licence form’. You can end your voluntarily suspension at any time by completing the ‘Ending voluntary suspension of licence form’. You need to continue to maintain your skills while on a voluntary suspension.

These two forms can be found on the LBP website: www.lbp.govt.nz/for-lbps/your-licence/suspendor-cancel-your-licence/

END OF VOLUNTARY SUSPENSION OF LICENCE FORM

Relicensing suspension Every year, the Registrar will contact you about a month prior to your licence ID card expiring to ensure that you wish to remain licensed.

You can renew your licence online or contact the LBP licensing team. Your licence will be suspended if you do not respond, pay your yearly licensing fee or complete your skills maintenance (required every 2 years).

It is important to contact the LBP team and renew your licence (which can be done online) because if your licence is suspended, you will be considered ‘non-licensed’. When you are ‘non-licensed’ you are not able to carry out Restricted Building Work (RBW) unless you’re supervised by an LBP, and you can’t supervise RBW. You also can’t tell people that you are an LBP. Your suspension is required by law to be shown on the public register for 3 years. You cannot request to have your suspension history removed. A suspension can impact on your ability to get jobs, as consumers check the public register regularly.

Disciplinary suspension The Building Practitioners Board can suspend an LBP’s licence if an LBP commits a disciplinary offence under section 317 of the Building Act 2004.

A disciplinary suspension means you are ‘nonlicensed’ and not able to carry out RBW unless you are supervised by an LBP. If your license is suspended by the board, you can’t supervise RBW and you can’t tell people you are an LBP. Your suspension will also be shown on the public register for 3 years and may impact on your ability to get work.

by Vanessa Moeniu

Complete this form if your licence is voluntarily suspended and you would like to revive it. Please note that the requirements to end the Voluntary suspension might include:

VOLUNTARY CANCELLATION OF LICENSING CLASS FORM

D DESIGN

> Paying all or some of the relicensing fee;

EP EXTERNAL PLASTERING

> Providing evidence of your skills maintenance activities while you have been on a voluntary suspension Send the completed form by:

OR Email: Post: You may request that a licensing class or classes be cancelled at any time by completing this form. licensing@lbp.govt.nz The Registrar SendScheme the completed form by: Licensed Building Practitioner Ministry of Business, Innovation OR Email: Post: and Employment PO Box 50041 licensing@lbp.govt.nz The Registrar Porirua Licensed Building Practitioner Scheme

VOLUNTARY SUSPENSION OF LICENCE FORM

LICENSED

Ministry of Business, Innovation and Employment PO Box 50041 You may request to have your licence suspended for a period of up to two years. At any time before Porirua BUILDING PRACTITIONER DETAILS the end of the suspension period, you may revive your licence. To voluntarily suspend your licence the following conditions apply:

Full name:

S

LICENSED BUILDING > WhilePRACTITIONER on voluntary suspensionDETAILS you must keep up with your skills maintenance requirements – even if you

BP number:

/ number: BP day

POS TAL ADDR E SS

BB

are overseas.

Full name:

Date of birth:

> If illness or injury prevents you from completing your skills maintenance a partial exemption may be considered on a case by case basis.

/

month

SITE

> Please submit the completed form at least 10 days before your elected suspensions start date year

Send the completed form by: OR

Post:

Date of birth:

/The Registrar /

BRICK & BLOCK LAYING

Email: licensing@lbp.govt.nz

month Building year Licensed Practitioner Scheme Ministry of Business, Innovation and Employment PO Box 50041 Town/city: Porirua Postcode: day

Postal address:

Complete the Codewords Quiz on page 12 for this article.

POS TAL ADDR E SS Suburb:

Investigator, Occupational Licensing, MBIE

> Your licence and skills maintenance must be up to date at the time of application

Postal address: Suburb:

CONTAC T DETAILS Daytime

Full name: Evening

BP Number:

Mobile

/

Date of birth: Email address:

C

Town/city: Postcode: LICENSED BUILDING PRACTITIONER DETAILS

day

/ month

CARPENTRY

year

F

FOUNDATIONS

POS TAL ADDR E SS Postal address: Suburb:

Town/city:

Postcode:

This article is relevant to these classes: Voluntary suspensions are shown on the public register but are described as ‘at the request of the practitioner’, to separate them from suspensions placed on your licence by the Registrar or Building Practitioners Board.

A

R ROOFING

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CODEWORDS

Suspensions – it's your choice

12

LPB History Quiz

Suspensions Quiz

1. When did the problem of water getting into buildings start to appear?

A. Between 1967 and 1972 B. 1992 C. The latter half of the 1990s D. 2002

1. How long can you voluntarily suspend your licence (or class of licence) for?

A. Up to 6 months B. Up to 2 years C. As long as a piece of string

2. What caused the cantilevered deck to collapse?

A. The undersized joists could not support the deck B. The deck was overloaded C. The balustrade collapsed D. The deck joists rotted inside the cladding line 3. How was water found to be getting into the structural framing in our houses?

A. Flashings being omitted B. Incorrectly detailed and installed flashings C. Incorrect levels at entranceways D. Substitution of specified products or systems E. All of the above

2. When can you uplift your voluntary suspension on your licence (or class of licence)?

A. When the suspension period you selected has ended B. 2 years after your voluntary suspension started C. Anytime, but you can only voluntarily suspend your licence for 2 years 3. If your licence is suspended because you did not complete relicensing, what are you able to do?

A. Only carry out RBW under the supervision of an LBP B. Supervise RBW as long as you’re not the person carrying it out C. Tell people that you’re an LBP 3. How long will a suspension stay on your public register profile?

A. Until you request to have it removed B. 3 years C. 1 year

Answers: 1.c 2.d 3.e

ADD TO LBP ACTIVITY LOG This article is from Codewords Issue 100.

Use the ITM App to log your activity today.

Answers: 1.b 2.c 3.a 4.b

CODEWORDS

Codewords Quiz

13

Former Bunnings Trade Manager, Des Bickerton, has taken over the reins of the ITM stores in Warkworth and Mangawhai.

On the 1st of April, former Bunnings Trade Manager, Des Bickerton (above), took over the reins of the ITM stores in Warkworth and Mangawhai from Simon Cressey.

After deciding not to proceed with a similar opportunity some years back, something he regrets to this day, Des has bought the two ITMs with a silent investment partner.

“I personally think that no other merchant does this better, so when the opportunity presented itself, I didn’t want to let it go by.”

Des says he’s always been fascinated by ITM. “In my previous roles, very rarely did you pick up a customer from an ITM, thanks to their strong relationships," he says.

And not just customer relationships, “I went to the Northern Region meeting the other day and it was really great to see people talking freely about their businesses."

“For me, coming from a corporate to a co-operative means working alongside owners who have a vested interest in the day to day running of the store."

“ITM is totally focused on the trade and the stores are operated by its members who are at the coal face of what they do, which aligns with what I believe in.”

Off to a great start Despite increasing competition in the area, the two ITM stores are “in great shape”, says Des, who adds that, although Simon Cressey has “done an absolutely awesome job”, there is further potential for them both, particularly around frame & truss.

Indeed, Mangawhai has been called Northland’s fastest growing area and one of the quickest developing in New Zealand, while Warkworth’s population is expected to quadruple to 25,000 residents by 2030.

“15 years ago, I had the opportunity to look at another ITM store but didn’t take it further. And, while I haven’t had any regrets over the years I worked for Bunnings, I’ve always questioned my decision to let that opportunity pass by.”

For 16 years, until the end of last year, Des was Bunnings’ NZ Sales and then Trade Manager, prior to that he'd spent 10 years in area and store management with Benchmark, which, of course, was snapped up by Bunnings in 2001.

The Warkworth site has been a fixture in the area for many years. The former TimberWorld store on SH1 was rebranded in black and yellow as recently as August 2018, along with the then brand new Mangawhai store.

Trade focused and strong relationships Des makes no bones about the business significance of being part of the ITM network: “I have always been impressed with the ITM co-operative model and their commitment and focus on the trade. Their values closely align with mine; knowledgeable and friendly service built around relationships.

Des is clearly in his element and it’s a case of returning to his roots for the new ITM member. “I’m an old sawmiller,” he says, “It’s refreshing, because it suits me and my background and what I enjoy most.

“Others might enjoy sitting behind a desk and doing that side of the business, but I like to be on the ground.

“I like to spend time doing what I’m good at and that’s about earning the respect of the builder and delivering on service.”

Photos and story courtesy NZ Hardware Journal (www.hardwarejournal.co.nz)

ITM NEWS

From corporate to co-operative

14

TIMBER

Techlam Glulam training course There's now an online module that helps you learn more about glulaminated timber.

If you’re using Glulam in your designs, this module will help you understand engineered timber better.

If you haven’t used Glulam before, take the course and see how much you can learn!

Talk to the experts

If you have any comments or feedback for us, please get in touch.

Scan the QR code below or go to www.techlam.nz/courses/glulam-trainingmodule/ to take the course today!

Product knowledge and technical support is an area where Techlam can help. With a vast amount of experience within our team, we are glad to share it with you. The Techlam team can help with any technical questions and have many different documents to provide you with the information you need when using Glulam. Now with our training course released, this information is readily available.

The Glulam training course covers everything from explaining the different types of engineered timber products, to the best way to store Glulam product on-site, the various characteristics of engineered timber, and the standard products we can supply.

Glulam posts – long-lasting looks Made in NZ from high-strength northern radiata pine, these new glue-laminated posts are H5treated, then planed for a clean finish. They deliver dimensional stability and a smooth paint surface, to keep verandas, carports, decking and roofing looking sharper for longer. Manufacturing is to AS/NZS1328:1998, AS5068:2006 and they’re treated to NZS3640:2003.

Available sizes: 88x88mm 112x112mm 135x135mm

For more details: website: www.ibuilt.co.nz email: sales@nzwoodproducts.co.nz phone: 0800 022 352 Or talk to your local ITM sales representative.

HAND TOOLS

Prices valid June 1st - July 18th, 2021, or while stocks last.

Rapid Pro Heavy Duty Staple Gun #RT34BK • • • •

Takes Rapid 140/6-14mm flat wire staples Ergonomic handle with lock function Adjustable staple driving force Ideal for use on wood, plastic sheeting, insulation, and ceiling tiles

$59 EXCL GST

Driver Bit Set

Square Bits

#GFB395C

#GFB422

• 15-piece mixed driver bit set • Extra length bits • 100mm

• Square drive #2 • 50mm length • 5-piece pack

$47.50 EXCL GST

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17

There’s been lots of talk about sustainability in the building industry since forever, but now we’re seeing some real substance behind the theory. Here are some notable examples.

Coffee cup walls

SUSTAINABILITY

Sustainability ideas get real in unexpected ways

cement plant in Whangarei early this year, with the aim of saving 3 million tyres a year from going to the dump.

The repurposed Golden Bay plant burns the tyres at around 1400OC and the rubber, metal and ash are combined into the cement. The high temperature process means there’s no black smoke and minimal emissions.

Golden Bay Cement’s use of waste tyres has the potential to reduce coal use at the plant by 15%, reduce iron sand use by 5000 tonnes and carbon emissions by about 13,000 tonnes.

Plasterboard pinot

SaveBOARD is a new type of construction panel made from used beverage cartons, coffee cups and the like, and can be used in place of particleboard, plywood or plasterboard.

It’s backed by some serious entities, including global packaging company Tetra Pak and logistics heavyweights, Freightways. The first plant is due to begin production in Te Rapa, near Hamilton, later this year.

Tetra Pak will supply most of the waste and Freightways will help with the waste collection and logistics.

In the US, similar technology has been used by Tesla to manufacture the membrane roof substrate of its 200,000 square metre giga factory in Nevada.

When the Te Rapa factory ramps up, SaveBOARD plans to produce 200,000 boards a year and save up to 4000 tonnes of packaging waste from landfill annually.

Rubber concrete

Any builder with a green thumb will know that plasterboard is just as good in the garden as it is on your lounge walls.

Gypsum is great for helping to break up heavily compacted clay soils, is an excellent source of calcium to promote faster root development and is ideal for balancing acidic soils.

So, it’s a no-brainer to recycle the huge quantities of plasterboard offcuts we waste in the building process every day and use it to grow stuff, according to Winstone Wallboards.

Working with customers, councils and waste specialists, the manufacturers of GIB® plasterboard are spearheading ways to help find viable solutions to plasterboard waste.

Is there rubber in your concrete?

New Zealand’s largest cement manufacturer started going the extra mile in their newly upgraded

CONTINUE >>

18

SUSTAINABILITY

The Green Gorilla plasterboard waste collection and recycling service has been operating throughout the Auckland region for a few years, crushing and screening offcuts to produce a range of compost and agricultural products.

Now, there’s a similar operation in Christchurch.

Canterbury Landscape Supplies have geared up their existing capacity to include large scale gypsum recycling, providing a variety of soil conditioning products for South Island farms, orchards, and vineyards.

Air-con paint Scientists in the US have developed a super lightreflecting white paint, which could potentially negate the need for air conditioning in buildings.

Whereas regular paint absorbs between 10% and 20% of sunlight, the new paint absorbs just 1.9% – an amount small enough to allow a building to lose heat overall.

"If you were to use this paint to cover a roof area of about 1,000 square feet, we estimate that you could get a cooling power of 10 kilowatts. That's more powerful than the central air conditioners used by most houses," said lead researcher Xiulin Ruan, professor of mechanical engineering at Purdue University in Indiana.

Researchers claimed the new white paint could keep surfaces 10.5oC cooler than other ambient surroundings at night, and 4.5oC lower during strong sunlight.

The paint is made with a chemical compound called barium sulfate, which is also used in the production of cosmetics and photo paper.

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What you need to know.

The harsh nature of the construction, agricultural, horticultural and manufacturing industries means that equipment damage is expected. All electrical appliances should be inspected daily before use, and tested and tagged every three months to ensure that they are safe for use.

What is testing and tagging?

The process of testing and tagging is checking the safety of portable electrical appliances that get used in the workplace.

It involves two steps firstly, visually inspecting the appliance for any noticeable damage such as: • • • • • •

cracked casings missing or damaged guards nicked cables; tape covering nicks or cuts dry and brittle insulation burn marks or signs of overheating RCDs not tripping when tested

Anyone with the knowledge, skills, tools and understanding of the standards involved can conduct testing and tagging. If the testing reveals any issues or something needs fixing, then a registered electrical worker will be required.

What type of equipment needs to be tested and tagged?

In short, basically any electrical corded power tool or device. This includes any device or appliance that has a flexible cable, a removable plug, and also includes both single and three-phase connections.

This applies to new equipment before it is used, and also needs to be carried out on second-hand appliances intended for sale.

Keeping you and your workmates safe is a priority, so make sure you are aware of the employer’s requirements of testing and tagging in the workplace.

The HazardCo App Site Review resource has a list of electrical controls that should be in place to mitigate the risk of electrical hazards.

What we do HazardCo cuts out all the time-consuming parts of health and safety to allow you and your crew to get back to business.

And secondly, electrically testing it with a Portable Appliance Tester (PAT). Once tested and approved, a tag is attached with the following information: • who tested it • the test date, and • when the next test is due.

Why do you need to test and tag?

Testing and tagging is just one of the processes used to ensure the safety of you and your workmates who come into contact with electrical appliances in the workplace, whilst also minimising the risk of an electrical hazard.

If the appliance tested is found to be non-compliant, it must be labelled accordingly and withdrawn from use immediately.

Keen to know more?

If you are keen to discover how our system could work for your business, give us a call on 0800 555 339 or check out our website at hazardco.com

19

SAFETY

Testing & tagging electrical appliances

Who can complete a test and tag?

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21

If you’re struggling to systemise, you’re not alone. At a certain size of business, the moving parts are harder to control and you run out of hours in the day.

That’s when systems save your bacon.

1. You’re overwhelmed with work You’re busy. Working big hours to fit all the pieces together. Business has become all-consuming. Your family is missing out. And if you’re being honest?

Jobs are a bit out of control. They aren’t being wellorganised. When schedules change, or staff are off sick, it’s even worse.

We’ve all been there. But if this is happening to you month after month, it’s a red flag you’re taking on too much work.

You’re likely misjudging your capacity.

An easy trap for tradies to fall into.

Obviously, you know what projects are lined up.

But until all jobs are visible in one place, you can’t truly get a handle on how much extra you can accommodate.

Rely on a good scheduling system. Build in a buffer, so you can be flexible enough to adapt. Only then can you get capacity right.

Having a hard time turning work down? A better filtering system can identify which work you do/ don’t want. An improved line of questioning can help you to say 'no' to customers – while still having them walk away happy.

To increase capacity, you’ll also need to hurdle the skills shortage with a hiring system that attracts quality staff. So you can take advantage of the current boom and grow your business.

2. Your cashflow is hit or miss It’s close to the 20th. A few people haven’t paid you.

Now you need to pay suppliers and staff. But there's a cashflow gap. So you scramble to get the money in. Who can you invoice now? Who can you chase?

Who can you delay paying?

If you’re a husband/wife team, prepare for a latenight argument about who is to blame. Or ring the bank and beg some guy who doesn’t understand your business to stump up the money to tide you over. It sucks.

And it’s all down to not having robust enough cashflow systems.

If only you’d billed work out earlier, been in touch with late payers sooner or structured progress payments to better suit your timing. These aren’t the whole answer but they stack the odds in your favour.

Do cashflow right and next time the 20th rolls around, you’ll have better options. The trick is to make cashflow as predictable as possible, minimising surprises.

It’s having a nice cash buffer in the bank for rainy days. It’s seeing ahead, knowing what’s going to be in your account when – and how much is yours after all the bills are paid.

Work the system diligently and you’ll almost always have enough cash in the bank. So if someone doesn’t pay on time, you’re okay.

3. Employees making costly mistakes A customer calls, there’s problems with the job, they’re not happy. Re-do’s cost you time and money, and hurt your reputation.

You arrive onsite and realise things are wrong. You have to pull up your team, commit more time to correct things. Even worse, you feel you can’t leave site; you need to be there to make sure all goes smoothly from now on.

Staff are the backbone of your operations. It’s essential they are getting things right. You need a solid team that listens, understands what needs to be done, delivers great work at a professional level.

If mistakes keep happening, it’s because there are not enough rules and systems onsite so everyone knows what’s expected.

Or if you’ve got good systems and your team aren’t using them, you’ve got an issue with buy-in.

It’s easier than you think to be the leader that gets everyone pulling the same way, motivated and taking responsibility for their part.

CONTINUE >>

BUSINESS SUPPORT

Are these five system fails letting your business down?

22

BUSINESS SUPPORT

It all comes down to having good procedures, checklists, and follow up so things are done right and mistakes are stopped before they happen. This enables you to deliver on your promises, delight clients and hit targets. Best of all, you can be away from site, knowing jobs are in safe hands. Or your foreman sorts it for you.

5. You’re buried in admin and can’t get the important stuff done

The bonus is, when you make it clear you expect accountability, those one or two disruptive staff members? They’ll either step up or bow out.

Creating a strong team culture also means improved productivity, less sick days, and your best staff won’t leave.

The truth is, to progress the business and regain your sanity, you simply can’t be overly involved in the day-to-day runnings.

4. Losing money on jobs Has your business sprung a profit leak? This might show up when you do a bit of costing on a few jobs and it seems like there’s some holes. Or that last job took longer than you thought, so you know you didn’t make any money on it. Basically you’re doing a lot of work but there’s not much money in the bank account to show for it.

Keep in mind: Bigger businesses can have bigger holes. Larger jobs, more staff, multiple jobs all add costs and can leak money much faster.

If you’re regularly losing money on jobs, let’s look at your financial systems. Start here: A) Your pricing process.

You might be under-estimating the hours. Or basing your prices off old supplier costs. Are you quoting what you think the market will pay or the margin your business actually needs?

Price right – in the sweet spot. Not too low that you don’t make good money. Not too high that you're pricing yourself out.

B) Your system for tracking and controlling costs on the job.

Losing margin? Projects always blowing out? Do you often find yourself doing work you feel you can’t charge for, so your margin takes the hit?

Let’s get your project management software working to its fullest. Maybe you’re not tracking target costs and hours to the level you should.

Red flag is not finding out things have gone south until it’s too late to do anything about it.

Despite your best intentions, urgent things come up, and they can’t wait. Your week is derailed by quotes you must finish, things happen on site you have to deal with, your inbox is out of control...

The answer is to implement a good system for how you spend your time.

You must decide which tasks are most important.

Both for the business to be successful, and for you to be happy.

Schedule your priorities and work on the most important stuff first. Tasks that give you the most ROI. Dedicate specific time blocks in your week for certain tasks, so the important stuff has its place.

Part of extracting yourself involves delegating repeatable tasks (and the simpler decisions) safely to your team. Having robust systems and checklists is the only way to hand off tasks and trust they’ll be done right. This way, a lot of things can happen without your direct input. This creates more time for you for higher-level tasks and for family time, rest and relaxation.

Stacking small wins to free yourself from working “inside” your business creates a positive chain reaction where, every week, things get a little more structured, a little easier and more profitable.

You’ve built a great business. You just need to systemise to take the pressure off a bit with systems for your capacity, cashflow, team/ onsite operations, pricing/margins and time.

Need a bit of guidance in how to proceed?

Grab a free chat with me here: https://nextleveltradie.co.nz/nextstep/

by Daniel Fitzpatrick Business Coach, Next Level Tradie

Usually, profitability can be vastly improved with just a few tweaks.

I know we’ve got this right when tradies I coach are hitting the margins they want. They grin and say “Dan, there’s a lot more money in the bank now.

Cashflow is way easier. I've adjusted my pricing, and clients agree to pay for variations with no dramas”.

Daniel Fitzpatrick is a business coach for trades & construction business owners.

Find him at NextLevelTradie.co.nz

What an employee is entitled to if they have an accident or injury that's covered by ACC. If an employee has an accident or injury covered by the Accident Compensation Corporation (ACC) scheme, the following apply: • If an employee has a work-related or non-workrelated accident and gets weekly compensation, the employer can’t make the employee take time off as sick leave or as annual holidays.

• If an employee is getting weekly compensation from ACC, the employer doesn’t have to pay the employee.

• If the period of leave on ACC is more than five days, the employer and employee can agree that the employer will top up the ACC payment from 80% to 100% by using one day of the employee’s sick leave for every five days’ leave taken.

Non-work-related accident When the employee is taking leave for the first week of a non-work accident, they can use sick leave and/ or annual leave if they have any.

Work-related accident If an employee has a work-related accident, the employer has to pay 'first week compensation' equivalent to 80% of the employees’ earnings and can’t make the employee take the time as sick leave or as annual leave.

If an employee is getting 'first week compensation' for a work-related accident, an employer and employee can agree that the employer will top up the first week from 80% to 100% by using one day of the employee’s sick leave for every five days’ leave.

Leave and pay An employee's annual leave is calculated as if the employee were still working.

When the employee ends their job after a period of being on ACC, the employer needs to pay any outstanding annual leave in the final pay based on gross income. The 'first week compensation' paid by the employer is included in gross income. ACC compensation payments are not earnings and are not included in gross income.

Since annual leave is calculated at the higher of the average weekly earnings for the 12 months before termination or the ordinary weekly pay, if the employee has been unpaid by the employer for over a year, the average weekly pay equals zero. The employer then needs to use the ordinary weekly pay, which is the amount the employee would receive for an ordinary working week.

Ordinary weekly pay Many employees will still have an ordinary weekly pay, even after being off work on ACC for a lengthy period, which is normally covered in the employment agreement. If there is nothing specified in the employment agreement, then the pattern of work and payment from when the employee was last working would decide what an ordinary weekly pay is for the employee. For example, an employee who works 40 hours a week at an hourly rate of $20 per hour would have an ordinary weekly pay of $800 despite being off work on ACC for over a year.

If it is genuinely not possible to determine ordinary weekly pay (for example, an employee with variable and unpredictable hours of work), the four-week average formula is applied to calculate the ordinary weekly pay. Because this formula involves an average of the earnings in the four weeks prior to termination, for an employee who is off work for more than four weeks, this would equal zero.

For these employees, although they will have an entitlement to their unused weeks of annual leave, those weeks will have no monetary value.

For more information on this topic and for help calculating annual holiday payment rates and final pay, visit www.employment.govt.nz/ leave-and-holidays

23

EMPLOYMENT

Sick leave and ACC payments

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This year we paid our respects at dawn out on the water.

Like most fellas, I look forward to having a weekend off, doing a little work and a little play in the backyard. Particularly when your backyard is the Bay of Islands.

As I write, I’ve just had the best weekend, a long weekend because of Anzac Day, and for me Anzac Day feels more special than our Waitangi Day or any of our other public holidays.

What Anzac Day means for me Perhaps it’s a little strange that a such a solemn day of remembrance resonates with me more than the day we celebrate the founding of our nation. I feel most patriotic on Anzac Day, maybe because the brave men and woman that fought for our country did so, shoulder to shoulder, united.

Waitangi Day, while a great time of year to get a day off, often draws out our differences and unresolved issues, and there is not the same ceremony and community gathering that we get on Anzac Day.

fallen mates, yet they hold their composure and keep perfect form as they stand to attention.

Last year was a little different. We, like everyone else in New Zealand, were in lockdown for Anzac Day, but still got the kids out of bed, put on our good clothes and went to the font gate and listened to the service on national radio. There were no marching veterans, no lone trumpeter, nor the flag lowering and raising or the silent crowd. Just us and a neighbour (socially distanced). But given what our country and the world was going through with the uncertainty of the Covid pandemic, it was as close to wartime as my generation had ever experienced, yet not remotely comparable to what our grandparents went through. The timing was perfect to snap our house-bound teenage kids out of their woes of not being able to see friends or play sport. I just needed to remind them of what those diggers endured in the trenches and mud of Gallipoli.

Rugby and a hangi Now on to this year, Anzac weekend 2021. The Chiefs beat the Hurricanes in injury time on Friday night,

CONTINUE >>

Since having children, we’ve been attending the dawn service in Kerikeri, to pay our respects and to instil in our kids an understanding of what has been sacrificed by others, so we can enjoy our privileged lives in a free country. As grim as it is, I have told my kids about the horrors our soldiers endured, so they have some understanding and appreciation for the frail old men that they see stoically marching out in front of the RSA in the pre-dawn darkness every year. The haunting tones of The Last Stand stir me every year as the flag is lowered and raised. How it must take those veterans back to remember their

25

ITM FISHING

It’s the best place in the world – lest we forget.

26

ITM FISHING

yeah boy, up the Chiefs! On the Saturday, we had a friend return home from Australia with the opening of the Trans-Tasman bubble, so it called for a hangi to be put down. It was a day full of laughs and good food with good people.

Still time for a dive The next day, Monday, we had a big fry-up of bacon and eggs, and we headed out to the farm where I had to fix the boatshed door and do a little work on the house we’re building. With jobs done, I jumped in the water for a dive. I had a request from our friend back from Aussie for a crayfish. Sween was keen on taking one home too, and some friends had received some bad news and I intuitively knew a delivery of crayfish would help. People really appreciate being given a crayfish, seemingly more than anything, it’s like you’ve handed over a winning lottery ticket. I secretly enjoy the gratitude and mana enhancement of giving seafood more than I enjoy eating it myself.

The hangi being unearthed. Hangi on Saturday = hangi leftovers for the rest of the long weekend.

Up at dawn Sunday, Anzac Day, I awoke early and a little dusty from the previous day’s celebrations. My mate Sween had travelled up from Hamilton for a day’s fishing, so we set off with my son and another local mate to the local boat ramp. I hurried to get the boat out on the water before dawn, not to catch the early bite, but to shut the boat down and watch the sun rise as we all paid our respects in silence.

The day was a good one. The weather was better than forecast, we laughed and joked all day and we even caught a swordfish.

Matt and Sween with some crayfish to be shared around friends.

So, after a successful swim off the beach, the crays were all sent out to our mates, and Sween and I sat and talked late into the night about fishing, rugby and our great weekend – a weekend we would not have had, if not for those that fought for us overseas, and all those that have served us since. Lest We Forget.

A great day with mates on the water, made even better by catching a swordfish.

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29

“Employees who didn’t agree to deductions or were pressured into agreeing can take a case to the ERA for as far back as six years.”

Banned from hiring immigrant workers

Lower Hutt construction company to pay $42,000 for unlawful wage deductions Tiger Construction NZ Limited was ordered to pay $21,000 for making unlawful deductions from employees’ wages and a further $21,692 as reimbursement for the deductions to three migrant employees.

The Employment Relations Authority (ERA) ordered the company to pay the penalties. The company trades as Tiger Scaffolding in Lower Hutt, providing residential and commercial scaffolding.

The Labour Inspectorate, part of the Ministry of Business, Innovation and Employment (MBIE), investigated Tiger Construction after receiving complaints from the Philippines Embassy on behalf of three workers alleging deductions were made from their wages without their knowledge. The investigation showed the employer made a number of deductions related to workers’ accommodation and also for training which they never attended.

Must be reasonable and agreed on Labour Inspectorate construction sector strategy lead Jeanie Borsboom says that while employers can make deductions from employees’ wages in certain cases, these deductions must be reasonable and must be agreed to by the employee.

The ERA found these deductions were unlawful and unreasonable. The employer failed to engage with the Labour Inspectorate stating they had other things to do and did not participate in the ERA’s process. The employer has also been listed on the Immigration Stand-down list, preventing them from hiring new migrant workers.

“The workers have done the right thing in going to the Philippines Embassy. Migrants are entitled to the same rights as New Zealand workers and the Inspectorate works closely with the embassy to ensure Filipino workers have access to information about their rights and are treated fairly in the workplace,” Ms Borsboom says.

The Labour Inspectorate encourages anyone concerned about their employment situation, or the situation of someone they know, to phone the Ministry’s service centre on 0800 20 90 20, where concerns are handled in a safe environment.

DID YOU KNOW? Your employer can only deduct money from your pay if they are required to by law, or you have agreed to it in writing, or to recover an overpayment in some limited circumstances.

Find out more: www.employment.govt.nz/ hours-and-wages/pay

FURTHER LEARNING Learn more about essential employment information and complete the free online learning modules that cover minimum employment rights. www.employment.elearning.ac.nz

EMPLOYMENT

“Employers must consult employees before making a deduction from their wages. It’s not enough to have a deductions clause in the employment agreement. Even then, the deductions must be reasonable. For example, employers cannot charge employees for operational costs that should be covered by the business.

30

SAFETY The new Bay of Islands store in Waipapa is hard to miss as you drive along State Highway 10.

30

ITM NEWS

New ITM store goes gangbusters after lockdown stumble New Zealand went into lockdown at the very moment ITM’s new showcase Waipapa store was supposed to be opening up. Years of planning and building put on pause right at the critical moment. But what happened next was a surprise to everyone.

Bay of Island ITM co-owner, Stephen Gray recalls the unbelievable events: “We’d received all the stock and organised a massive crew from our Paihia and Whangarei stores for the coming weekend to unpack and merchandise the place, so we could open the following Monday.

we made was to do everything possible to hold on to our people.

“Then remarkably, within weeks of opening, demand went crazy. No one predicted it. Since then, we’ve been run off our feet. We doubled our staff from 9 to 18 in just 8 months.

“Then Jacinda and Ashley came on TV and said don’t come to work on Wednesday, take the month off.

Bugger!

Juggling the unexpected “We had Whangarei and Paihia stores to juggle as we reopened, so we delayed the opening of Waipapa for 6 weeks. We quickly put together an emergency strategy, and one of the first decisions

“The commitment of our staff is one of the big things that helped us get through the crisis. They are part of our family, and what we put into them, we get back from them daily. They’re the ones out there with our customers, and they will go that extra mile.

“As owners, we work in the business every day. We feel the pressure points on the team and always have an

31

ITM NEWS

open ear to do whatever we can to help them. The last thing we want to do is overload our team.

The independent spirit “The Waipapa business has provided great opportunities for young people who have been with us at Paihia and Whangarei, allowing them to grow into different roles. One guy who was a yardy in Whangarei in 2011 is now the assistant manager at Waipapa. When young people put up their hand and say, ‘I want more’, we’ve been able to give them that.

“The new store was planned to be a showcase incorporating everything we’ve collectively learned in the businesses over a very long period of time.

We wanted things to be as smooth as possible for our customers and team and we’ve achieved that.

“With 580m2 of shop and offices that flow seamlessly into 1000m2 of bulk store and then 8000m2 of yard, the place is a pleasure to work in.

“The customer response has been much better than we ever anticipated. We already had business in the Kerikeri area and commitment from builders that they would do more if we built the store. That’s been validated and we have picked up many new customers as well.

“Every corporate competitor has good people working for them, but that corporate environment doesn’t inspire 'the extra mile' from their people."

With 96 stores nationwide, we've got you covered NORTHLAND ☐ Bay of Islands ITM Haruru, Paihia 09 402 7703 ☐ Bay of Islands ITM Waipapa, 09 407 8002 ☐ Dargaville ITM 09 439 8730 ☐ Far North ITM Kaitaia 09 408 3927 ☐ Far North ITM Mangonui 09 406 0048 ☐ Mangawhai ITM 09 431 4963 ☐ Waipu ITM 09 432 0203 ☐ Whangarei ITM 09 437 9420

AUCKLAND ☐ Albany ITM 09 415 6889 ☐ Dayle ITM Avondale 09 828 9791 ☐ Dayle ITM East Tamaki 09 274 4942 ☐ Dysart ITM Glen Innes 09 521 3609 ☐ Hillside ITM Glenfield 09 443 8101 ☐ MacClures ITM Henderson 09 836 0088 ☐ Mahia ITM Takanini 09 267 0234 ☐ Matakana ITM 09 422 7525 ☐ Thomsons ITM Papakura 09 294 9410 ☐ Tuakau ITM 09 236 8226 ☐ Waiuku ITM 09 235 7289 ☐ Warkworth ITM 09 425 1021 ☐ Weck’s ITM Patumahoe 09 236 3684 ☐ Weck’s ITM Pukekohe 09 238 3678 ☐ Western ITM Kumeu 09 412 8148 ☐ Western ITM Swanson 09 832 0209 ☐ Western ITM Whenuapai 09 416 8164

WAIKATO/BAY OF PLENTY ☐ Acorn ITM Hamilton 07 856 6789 ☐ Cambridge ITM 07 827 0953 ☐ KKBS ITM Katikati 07 549 0689 ☐ Matamata Post and Rails ITM 07 888 8189 ☐ Mount ITM Mt Maunganui 07 575 3126 ☐ Opotiki ITM 07 315 5984 ☐ Otorohanga ITM 07 873 8079 ☐ Tauranga ITM 07 541 1232 ☐ Omokoroa ITM 07 552 5770

☐ Thomsons ITM Hamilton 07 849 3674 ☐ Thomsons ITM Whatawhata 07 829 8518 ☐ Timmo’s ITM Te Awamutu 07 871 7545 ☐ Triangle ITM Tokoroa 07 886 6611 ☐ Whakatane Timber & Hardware ITM 07 307 0031

COROMANDEL ☐ Barrier ITM Tryphena 09 429 0466 ☐ Coromandel ITM 07 866 8848 ☐ Dayle ITM Kopu 07 868 9829 ☐ Pauanui ITM 07 864 8579

CENTRAL NORTH ISLAND ☐ Central ITM Feilding 06 323 3400 ☐ Central ITM Marton 06 327 5458 ☐ Hometown ITM Foxton 06 363 8049 ☐ Manawatu ITM 06 356 9490 ☐ New Plymouth ITM 06 758 8939 ☐ Stratford ITM 06 765 7800 ☐ Taupo ITM 07 378 9899 ☐ Tumu ITM Dannevirke 06 374 4260 ☐ Turangi ITM 07 386 5736 ☐ Waitara ITM 06 754 8822

HAWKE’S BAY ☐ Tumu ITM Gisborne 06 868 9599 ☐ Tumu ITM Hastings 06 873 0999 ☐ Tumu ITM Havelock North 06 872 9600 ☐ Tumu ITM Napier 06 872 6222 ☐ Wairoa ITM 06 838 7332

WELLINGTON/WAIRARAPA ☐ Crighton ITM Greytown 06 304 7193 ☐ Crighton ITM Levin 06 368 4057 ☐ Crighton ITM Seaview 04 568 3896 ☐ Parapine ITM Upper Hutt 04 527 6800 ☐ Tawa ITM 04 232 5999 ☐ Tumu ITM Masterton 06 370 6060

TASMAN/MARLBOROUGH ☐ Blenheim ITM 03 578 3049 ☐ Havelock ITM 03 574 1018 ☐ Kaikoura ITM 03 319 5447 ☐ Motueka ITM 03 528 7254 ☐ Nelson ITM 03 548 5487 ☐ Picton ITM 03 573 6888 ☐ Takaka ITM 03 525 0005

CANTERBURY/WEST COAST ☐ Ashburton ITM 03 307 0412 ☐ Basher’s ITM Amberley 03 314 8311 ☐ Darfield ITM 03 318 7474 ☐ Dyers Road ITM Bromley 03 373 6049 ☐ Geraldine ITM 03 693 9397 ☐ Greymouth ITM 03 768 0441 ☐ Hamptons ITM Waltham 03 374 3333 ☐ Hillside ITM Hornby 03 349 9739 ☐ Kaiapoi ITM 03 327 8829 ☐ McMullan Timber ITM Hokitika 03 755 8519 ☐ McVicar ITM Harewood 0800 191 674 ☐ ProBuild ITM Rolleston 03 324 3300 ☐ Rangiora ITM 03 313 4862 ☐ Timaru ITM 03 688 8074 ☐ Waimate ITM 03 689 7427

OTAGO/SOUTHLAND ☐ Dunedin ITM Dunedin Central 03-262 1008 ☐ E H Ball ITM Invercargill 03 218 3787 ☐ Fraser Hardware ITM Balclutha 03 418 0170 ☐ Gore ITM 03 208 0649 ☐ Mosgiel ITM 03 489 8885 ☐ Southbuild ITM Winton 03 236 6055 ☐ Southern Lakes ITM Alexandra 03 445 0081 ☐ Southern Lakes ITM Cromwell 03 445 0081 ☐ Southern Lakes ITM Queenstown 03 451 1567 ☐ Southern Lakes ITM Wanaka 03 443 2545

FOR YOUR NEAREST ITM STORE PHONE 0800 FOR ITM OR VISIT ITM.CO.NZ PRODUCTS ON PROMOTION: All prices exclude GST. Prices are valid June 1st - July 18th, 2021 unless specified otherwise. Some products may not be available in all ITM stores, but can be ordered in. FREE ITM HOODIE: Applies to purchases made between June 1st 2021 and July 18th 2021, and only while stocks last. Please note, unless stated, the $300 (excl GST) qualifier for the FREE ITM Hoodie applies to the products on the specified page only and cannot be made up of products purchased from other pages. Purchases must be made on one invoice/account. Offer is limited to one per account.

WHEN WE SAY WE’LL SEE YOU RIGHT, WE MEAN IT. In 1991, six Kiwi timber merchants banded together to create a building supply company. One that could take on the big players while keeping things local.

Today, with 96 independently owned stores and 27 frame and truss plants right across the country, we’ve got that national strength, but we’ve never lost sight of our local roots.

When you deal with your ITM store, you’re dealing with local owners who care about your business. After all, we’re in this together. That’s why when we say we’ll see you right, we mean it.