Building Business June 2022

THE LATEST NEWS FROM YOUR BUILDING SUPPLIES SPECIALIST

What is a Plasterboard Ready Site?

Customised modular kitchens a gamechanger

04

05

Highlights

An update on the plasterboard allocation model 03

ISSUE 103

5 ways to keep young staff working hard 23

J 20 UN 22

10 tips for reducing strains and sprains 29

INDUSTRY NEWS NEWS

POWER TOOLS TOOLS

03

20 – 21

Plasterboard allocation model – FAQs

Milwaukee power tools and packouts

PRODUCT KNOWLEDGE PRODUCT KNOWLEDGE

BUSINESS ADVICE ADVICE

What is a Plasterboard Ready Site?

Millennials on your team? 5 ways to keep young staff working hard

04

23 – 25 25

POWER TOOLS TOOLS

APPRENTICES APPRENTICES

Makita power tools

05

Regional champions head to the national final of the NZCB Apprentice Challenge

KITCHENS

26

07

PRODUCT KNOWLEDGE PRODUCT KNOWLEDGE

KITCHENS

28

10

SAFETY

CODEWORDS CODEWORDS

29

13 – 14 14

TRAINING

NEW PRODUCTS PRODUCTS

32

15 – 16

sorry, can't delete this extra line

Customised modular kiwi kitchens a game-changer

H-LAM™ (GluLam): the superior alternative to steel

Robinhood kitchen appliance pack

Work should not hurt. Reducing strains and sprains.

Decision on LPB conduct and quiz

ITM LBP training days

Expol performance insulation solutions for the NZ Building Code changes

CODEWORDS CODEWORDS

Skills maintenance and quiz

17 –– 18 18

ITM GIVEAWAY GIVEAWAY ITM

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your Building Business Business contributes contributes towards your LBP skills maintenance requirement. into your your ITM ITMdiary diaryor orthe the Ensure you log this into ITM App App today. today.

ITM prices exclude excludeGST. GST.Prices Pricesare arevalid validJune June1st 1st- -July July 17th, 2022, unless specified otherwise.

All prices 17th, 2022, unless specified otherwise.

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ISSUE 103: JUN 2022 ISSUE 103: JUNE 2022

In this this issue issue

ITM stores have now been given their monthly GIB® plasterboard allocation volumes for July to September. They are ready to work with you when the allocation model comes into effect on the 1st of July 2022. Winstone Wallboards answers some of the most commonly asked questions.

INDUSTRY NEWS

Plasterboard allocation model – FAQs

03

Q: What does allocation mean for ITM and their customers?

Under the plasterboard allocation model, ITM has a pre-determined forward monthly volume of GIB® plasterboard to distribute amongst customers. This process will help manage the distribution, so the maximum amount of plasterboard reaches building sites exactly when needed.

Q: How long will the allocation model be in place?

The GIB® plasterboard allocation model is a temporary measure until the new Tauranga manufacturing plant is operational in mid-2023.

Once the new plant is operational and sufficient additional plasterboard is produced to service current market demand, the plasterboard allocation model will discontinue.

Q: When can I begin placing plasterboard orders with ITM? ITM stores can work with you now on your upcoming plasterboard project needs. They can give guidance on whether or not they are in a position to assist you with supplying plasterboard for your desired month of delivery.

Q: Does Winstone Wallboards have any suggestions to help me work with ITM so they can accept my order?

Like other high demand building materials currently on allocation, we recommend you engage with ITM as early as possible. Include in your order all the information you would typically supply, such as square meterage, product mix and desired delivery date.

Yes, do this as you normally would through ITM. Winstone Wallboards will attempt to deliver stock as close as possible to the desired delivery date; however, this will be dependent on the delivery capacity for a given day or week

Q: What if My Project is Delayed?

Winstone Wallboards understands that construction delays happen. If you become aware that your project is likely to be delayed, we strongly suggest you get in touch with ITM as soon as possible to have the best chance to reschedule a plasterboard delivery to a more suitable date. This is particularly relevant for GIB® Delivered to Site (DTS) orders, as the plasterboard will not be delivered if the site is not plasterboard ready.

See the next page for more information on getting your site DTS ready.

CONTINUE >>

For your plasterboard delivery date, try to be as accurate as possible. A precise date will help ITM assess current plasterboard commitments, and they can advise you if they are in a position to take your order.

Q: Can I still request a specific delivery date for my plasterboard order?

04

What is a Plasterboard Ready Site?

PRODUCT KNOWLEDGE

GIB® Delivered to Site (DTS) orders will not be delivered if the site is not plasterboard ready, so what makes a 'Plasterboard Ready Site' ?

For a GIB® Delivered to Site delivery, the site needs to be ready to accept plasterboard.

For interior plasterboard deliveries, this means: • The roof is installed, and the building is weatherproof (i.e. closed in) so that the GIB® plasterboard can be kept dry and fully protected from the weather.

• The site has clear and unobstructed access to the plasterboard drop points.

• The floor area where the plasterboard is to be stored is clear, dry and free of obstacles.

For exterior product deliveries, this means:

DTS Pre Delivery Site Checks Sites scheduled for a DTS delivery may require a pre-delivery site inspection performed by one of Winstone Wallboards experienced team members.

This service is free and typically occurs around five working days before the scheduled DTS delivery date.

The free inspection checks your site is ready to accept a plasterboard delivery and helps avoid costly delays.

After the inspection Winstone Wallboards will also advise customers on the most efficient delivery service for their specific site ahead of time.

• The floor slab is complete.

Delivered to Site (DTS) Service Guide

• The framing has arrived on-site.

Saving you time and money while reducing your risk on site.

What if the site is not 'Plasterboard Ready'?

Go to 'Ordering and Delivery' on the GIB® website www.gib.co.nz for further information.

Winstone Wallboards recognises that many factors are currently impacting construction programmes, including extended supplier lead times. These factors can make scheduling plasterboard DTS delivery dates highly challenging.

June 2018

If you become aware that your site will not be ready for the scheduled DTS delivery, don't hesitate to get in touch with ITM or your local Winstone Wallboards area sales manager as soon as possible. You can reschedule the delivery to a more suitable date.

Winstone Wallboards would like to thank you for your patience as we work through this exceptional period of high demand.

We recognise the effect on our customers, and are working as quickly as possible to address the situation.

POWER TOOLS

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UNO KITCHENS EXCLUSIVE TO ITM

GIVE YOUR CUSTOMERS A SEAMLESS END-TO-END EXPERIENCE WITH UNO KITCHENS.* Offered in a wide range of flexible sized cabinetry, and available in over 200 colours, your customers can design the kitchen in their head for the price that’s in yours. *Available at participating ITM stores.

For more information visit www.unokitchens.co.nz

Flatpack kitchens have been around for yonks. You get the cookie cut modules and screw them together. But what if a standard 600mm module doesn’t quite fit? Can you make it 625mm?

KITCHENS

Customised modular Kiwi kitchens a game-changer

07

UNO Kitchens is a New Zealand company using locally developed technology and production systems to produce bespoke kitchen designs at flat pack prices, made with New Zealand materials, and a turnaround time from quote to a ready-to-install of typically 2 to 3 weeks.

Kitchen quick “Many people don’t know that ITM do kitchens, but that’s changing, mostly because of word-of-mouth and referrals,” says Adrian Whitehead, Kitchen Champion at Whangarei ITM. “UNO Kitchen sales have continued to grow since starting their association with ITM, and now we’re seeing really strong demand. For example, despite Covid disruptions, Whangarei ITM has had the best ever year for sales in the last 12-months.

“Our original service goal pre-Covid was ten working days from quote to delivery, and we did that consistently. In those days, if it wasn’t here when we said, it was mostly earlier. But you can’t expect that at the moment.

“These days, it’s generally around 2 to 3 weeks from go to whoa. It’s a New Zealand made product using New Zealand board, so the supply chain issues have been much less severe than other products, especially those imported cabinets.

“I take my hat off to UNO Kitchens; they’ve planned really well. Despite international production holdups and shipping bottlenecks, they’ve managed to secure sufficient stocks of hardware and board to ensure reliable ongoing production.”

Bespoke dimensions While most flat pack kitchens are built in standard size modules with little or no leeway to change dimensions, the UNO Kitchens manufacturing system is based on a ‘made to order’ rather than a ‘made in bulk’ process.

“As an example, we might design drawers at 600mm wide, which is a standard width, but hey we’ve got 115mm left so instead of leaving it as a big gap and putting a panel in, we can change the width of that drawer unit to suit the space. We can make it 715mm.

“The system works especially well in renovation projects when you’re dealing with non standard dimensions.”

Faster installation Whangarei builder Darren Bownes specialises in residential renovations and has installed a number of UNO kitchens. He has also used kitchen cabinetry from other merchants and reckons the UNO Kitchens system is superior in a number of ways.

“They are definitely easier to put together compared with other kitchens we’ve used, so we can do an installation much quicker. They are similar in price to other kitchens, but the speed of installation can have a big impact on the overall installed cost.

“Personally, I think the quality of UNO Kitchens is superior to other flat pack options, and the flexibility of being able to customise the cabinet dimensions is a huge advantage. As far as I’m aware, that’s unique compared to other systems.”

CONTINUE >>

“There are more than 180 cabinets in the UNO Kitchens range and the flexibility within that range in width, depth and height means we can produce a custom made kitchen down to a millimetre,” Adrian explains.

A recently completed UNO kitchen. Designed and supplied by Adrian at Whangarei ITM. Installed by Darren Bownes.

Kitchens

Property owner Susan with Adrian from Whangarei ITM in her completed kitchen

08

A customer’s viewpoint

KITCHENS

Whangarei couple Susan and Roger Raymond own some rental properties and have plenty of experience maintaining and renovating homes.

Their latest project was installing a new kitchen in a 1930s bungalow using the UNO Kitchens system.

“This latest project went smoothly and was on time and on budget. We are impressed with the kitchen finish and the fittings, and it is definitely comparable to a bespoke kitchen.

“Adrian at Whangarei ITM was my point of call. He was super fast in sending me a first layout plan with what we had discussed. I changed plans a few times, and there was no problem each time. The updated designs arrived very quickly.

“We did some cost comparisons with other flat-pack kitchen packages, and the cost was similar, but the best thing was I had a real person with knowledge and the ability to help me out with choices.”

The finished product:

The kitchen in Susan and Roger's rental before it was damaged by fire.

“We’ve done several kitchen upgrades over the years, but I think this one has been the easiest and most cost-effective. We’ve achieved a great result with no hassles, and it has been very seamless,” says Susan.

“The kitchen upgrade we did before this one was in our own house. We had a specialist kitchen design company do the plans and fit-out, but it took way too long. There were many weeks we had to wait until we could fully use our new kitchen.

The products used to get this look were: Cabinets: UNO 16mm HMR melamine Doors and Drawer Fronts: UNO ultragloss white and ultragloss tungsten Handles: Windsor Streamline in brushed nickel Benchtop: Uniquartz engineered stone white snow 30mm pencil edge.

09

KITCHENS

An accurate 3D rendering helps everyone understand and agree what the kitchen should look like when finished.

And the end result is near identical to what was envisioned.

An accurate 3D view

“The UNO Kitchens 3D rendering is very accurate, so you’re providing a precise rendition of what it will look like. If you’re going to produce a drawing, it needs to represent exactly what they will get, not just an artistic interpretation.

A key advantage of the UNO Kitchens system is the ability for the customer and builder to see a dimensionally accurate 3D view of the kitchen design before committing.

Adrian explains: “The UNOSketch programme is a big factor in giving customers the confidence to make decisions. Most people find it difficult to imagine what something will look like from 2D plans, so this is really helpful.

“It also means a builder can present an accurate 3D drawing and a quote to a customer to start with, giving them a more tangible representation of what the quote covers.”

ORDER YOUR UNO KITCHEN OR WARDROBE IN JUNE OR JULY

for a chance to win a Coaster e-bike.

Order your UNO Kitchen or Wardrobe in June or July and automatically go in the draw to win a Rev Coaster e-bike, valued at $3,400 RRP. Only orders over $3,000+GST are eligible for entry. Prize will be delivered to the ITM store you purchased your kitchen from. Colour may vary. Terms and conditions apply.

See ITM.co.nz/promotions

KITCHEN APPLIANCE PACK 60cm Built-In Oven

Prices valid June 1st – July 17th, 2022 or while stocks last

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KalsiFloor

Fibre cement board

The perfect alternate to conventional plywood!

A fast, clean and durable flooring solution with the feel of concrete that is not only impact-resistant and non-combustible, but moisture, mould and water-resistant as well.

Easy to install and work with, improving the speed of construction and performance for light commercial and residential floors.

Can be directly finished with carpet or vinyl but also ceramic tiles without needing a ceramic tile underlay.

A dimensionally stable product suitable for quick preparation of mezzanines, intermediate flooring or an alternate to the very hard to source 19mm treated ply floor.

Moisture, mould and water-resistant

Resistant to the attack of termites, insects and other vermin

Impact-resistant and non-combustible

Lightweight durable solution

High mechanical strength and does not swell

Request it at your favourite ITM store For more information visit www.ibs.co.nz

KalsiFloor is available now in

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Warmer and drier.

Inside and out.

Kingspan Thermakraft integrated weathertight solutions – top to bottom, inside and out.

Kooltherm® K17 Insulated Plasterboard

Appraisal No.962 [2017]

Buildings of the future must perform better – to be warmer in winter and cooler in summer. They must be watertight, but at the same time let water vapour escape to avoid condensation. Kingspan’s Kooltherm® K17 Insulated Plasterboard, in combination with Thermakraft’s premium wraps and underlays, provide integrated roof, wall and floor solutions to keep your home warmer, drier and healthier.

For high performance lining, Kooltherm K17 Insulated Plasterboard replaces traditional plasterboard and minimises the effects of thermal bridging. This improves thermal performance without the need to oversize framing to meet insulation code requirements.

And on the outside, from Covertek 407 Roof Underlay on top, through to Supercourse, Perimeter and Thermathene damp proofing protecting the floor, Thermakraft products deliver a top to bottom BRANZ Appraised, integrated weathertight solution.

K17 looks no different from a traditional lined interior. It’s fast to install, has better impact resistance and results in significant reductions in heating and cooling costs.

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A licensed building practitioner employed to replace a roof had his licence cancelled in a case that received national media attention.

In October 2021, the Building Practitioners Board recorded its final decision in a complaint against a Canterbury trade-qualified licensed roofing practitioner in profiled metal roof and wall cladding practice.

The Board viewed a range of evidence, including photos and videos of the work, a TVNZ article and even an episode of the television show Fair Go. The hearing was undertaken on written submissions, and an initial draft decision was issued to the complainant and the roofer (the respondent) seeking further submissions. The complainant responded with further submissions, and the respondent did not.

Two disciplinary offences considered Under section 317 of the Building Act 2004, the Board resolved to investigate the roofer’s conduct regarding carrying out or supervising building work in a negligent or incompetent manner and conduct likely to bring the regime into disrepute.

The fixing and support methods of replacing metal tiles with long-run roofing are very different, even though the weight may be similar. Whether it

The evidence The roofer was engaged to install a replacement roof. The original Decramastic tile roof, which was badly damaged in a storm, was to be replaced with long-run steel. The work was not carried out under a building consent.

13

The work was started by the roofer but not finished, and the complainant raised workmanship issues on the work carried out. They contacted the Roofing Association of New Zealand, and CEO Graham Moor stated that the work he saw was “well short of good trade practice, and there are compliance issues apparent as well”.

The remedial roofer also provided a report that noted issues such as: • excessively scratched and dented roofing • no transition flashings at the change of pitch • purlins installed at the bottom row and at the ridge and hips but not in between and without valley purlins • the iron was laid over and fixed to the original tile battens and underlay (some new underlay had been installed) • poorly finished ridging junctions • appalling sheeting at the chimney, with silicone used to prevent water ingress • damage to the roof due to the difference in thickness of the purlins and the tile battens • incorrect fixings had been used.

The report ended with, ‘This roof has been left unrepairable and requires replacing. In my opinion, the contractor engaged to carry out the replacement

CONTINUE >>

There was also an additional issue around the need for building consent. Schedule 1 of the Building Act 2004 (work not requiring a building consent) allows for the comparable replacement of a component or assembly.

would be a comparable replacement should have been explored. There was no evidence to show that the roofer had made enquiries about whether a building consent was required, nor had he given the complainant advice that they should make enquiries with the local building consent authority.

CODEWORDS

Decision on LBP conduct

14 of roof and gutter has little knowledge of roofing and should discontinue his services.’

Codewords Quiz 1. Where would you find the grounds for discipline of LBPs?

Submissions to the interim draft report

a) In the Licensed Building Practitioner Rules

The complainant brought further matters to the Board’s attention. No contract was provided for the work, which was over the threshold for disclosure information and provision of a contract. There was also alleged misappropriation of funds and misleading information given to the complainant about the use of the funds.

b) Under clause E2 of the Building Code

The Board searched the Insolvency Register and found the roofer was adjudicated bankrupt in 2019, and he remains bankrupt and is a sickness beneficiary.

Under the Insolvency Act 2006, a bankrupt must inform the assignee of income and expenses, including any funds obtained over $1,300, and it is an offence to obtain credit of more than $1,000.

When the complainant enquired with the roofing supplier, they were told that the flashings had been ordered but would not be made until paid for.

However, the roofer had said all materials were paid for, and he was waiting for them to be made.

c) Section 317 of the Building Act 2004 d) On the back of your licence card 2. If a Building Consent was necessary, would this have been restricted building work (RBW)? a) No, it was only replacing a ‘like for like’ component or assembly b) Yes, if work on the structure or weathertightness envelope is carried out under a building consent, then it is RBW 3. When can the respondent apply for his licence again? a) Six months after it was cancelled b) Two years after it was cancelled c) 2027 d) Immediately after it was cancelled

Penalty, costs and publication As no further submissions were received from the respondent, the Board confirmed that his licence is cancelled and cannot be reapplied for before the expiry of 6 months. He was ordered to pay $500 towards the costs of and incidental to the Board’s inquiry.

The Registrar is also to record the Board’s action in the Register of Licensed Building Practitioners, and, in addition, the Board’s action will be publicly notified.

The full report is available at www.lbp.govt.nz/ complaints-and-past-decisions using keyword CB25691

by Bruce Duggan Senior Technical Advisor, MBIE

This article is relevant to these classes:

Answers: 1.c 2.b 3.a

CODEWORDS

A health and safety issue was also found as no fall protection measures were supplied, such as edge protection or scaffolding. Images provided to the Board showed the roofer standing on the roof with no fall protection. The Fair Go video clip also showed him on the edge of the roof with no means of protection or restraint being used.

ADD TO LBP ACTIVITY LOG This article is from Codewords Issue 106.

Use the ITM App to log your activity today.

On 3 November 2022, the New Zealand Building Code changes that come into effect will be among the first steps the construction sector takes to help New Zealand achieve net Carbon Zero by 2050.

NEW PRODUCTS

Performance insulation solutions for the NZ Building Code changes

15

Roof The minimum amount of roof insulation has been doubled.

This is one of the simplest and most cost-effective ways to boost thermal performance. EXPOL will be manufacturing ThermSlab and Platinum Board to meet these standards. Both of these products and their waste can be recycled.

Walls

For housing and small and large buildings, the focus is on energy efficiency. The new code increases the minimum insulation R-Values by approximately 40% over previous minimums. These changes to roof, window, wall and underfloor insulation requirements aim to reduce the energy needed for heating residential homes and workplaces.

The new building code also expands the number of climate zones in New Zealand from three to six, allowing insulation requirements to better reflect the different temperatures experienced in each zone.

EXPOL is committed to the environment and supports these changes to lead to warmer, healthier, drier homes.

The requirements for walls in residential buildings are mostly unchanged. The settings will still allow current framing practices to be used, and designers will still have options to consider the amount of timber on the total insulation value of the wall.

EXPOL manufactures ThermSlab and Platinum Board to meet these standards, and both products and their waste can be recycled.

Underfloor The requirements for timber underfloor and concrete slab-onground floors have been split. These floor options allow additional time for slab-on-ground construction practices to change. EXPOL has developed R2.5 and R3.1 to meet and exceed the requirement in the six new climate zones.

Under Timber Floors EXPOL R2.5 is a new standard in underfloor insulation which meets the new building code standards in climate zones one to three.

CONTINUE >>

Available in four widths of 360, 410, 470, and 560mm. At 100mm thick, the new panel design has a bevelled edge and variable concertina cuts. It contains recycled content and can be recycled at the end of its life.

16

NEW PRODUCTS

EXPOL Black R3.1 is a premium underfloor insulation solution infused with Graphite. EXPOL Black R3.1 exceeds the new building code standards for climate zones four to six. Now 24% more efficient, this new panel design is 40mm thicker and can be recycled at the end of its life.

Under Concrete Slabs EXPOL has several products suitable for under concrete slab insulation. Below are the densities and thicknesses we recommend to achieve the desired R-Values.

• H Grade 24kg/m3 ThermaSlab 60mm R 1.67 75mm R 2.08 100mm R 2.78 • VH Grade 28kg/m3 ThermaSlab 60mm R 1.71 75mm R 2.20 100mm R 2.86 • SLABX200 Insulation 60mm R 1.81 75mm R 2.20 100mm R 3.0

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Slab Edge Insulation XPS EXPOL has a slab edge insulation solution to also increase R-Values of slabs to meet the new insulation standards. The product is manufactured from XPS (Extruded Polystyrene) and is highly moisture resistant - it can be placed up against the boxing and poured insitu or fixed to the slab once the boxing has been removed. In both cases, the insulation will need to be plastered to finish the slab.

Spend over $250 on any products in this article and get two free ITM beanies* *Strictly while stocks last. Limit of two per customer.

Has your mate been showing up late or not showing up to work at all?

Maybe he is struggling. Take 10 seconds of courage to check in and ask, “Are you Okay?”

Scan the QR Code to see how you might be able to help them.

need a chat? 0800 111 315

www.MATES.net.nz

Following the recent series on the history of licensed building practitioners (LBPs), this article investigates continued professional development (CPD). In the LBP Scheme, we know this as skills maintenance.

Design, Site, and Carpentry For carpentry and site practitioners, skills maintenance is relatively easy. There is always a new product, system, or installation instruction, so there is always something new on-site. It may be a bespoke engineering detail or architectural feature which requires an explanation of what they want. It may not be a discussion you're personally involved in, but the message will be relayed to you if you're doing the job, so there's good skills maintenance. The discussion is perfect for your on-the-job learning examples, so keep a copy of the detail of the plans and any instructions from the designer as evidence.

CODEWORDS

Skills maintenance

17

It could even be that the building or safety inspector has a discussion with you regarding an incorrect installation or a potential hazard you hadn't picked up on.

Our Design LBPs have a far more stringent CPD regime than skills maintenance if they belong to a professional organisation. Robyn McArthur of Architectural Designers New Zealand shares some of the CPD activities their members undertake: • A vast selection of suppliers' webinars and films.

• Superhome events such as bus tours (working towards more healthy and efficient homes).

• Teulo talks, pods and webinars (Teulo is an online education platform).

Most professional associations where members need to keep their knowledge up to date have a CPD programme. Can you imagine going to an architect or engineer and getting advice that was only current when they trained 30 years ago?

And there's the medical industry, airline pilots, your accountant, building consent officers – you expect them to know what they're doing to earn your hardearned cash, wouldn't you? This is precisely what your client is expecting of you.

Always learning new things Keeping up with the play is naturally occurring – you're in the industry carrying out your job every day, so you're bound to pick things up from the plans or see one of your workmates doing something differently. When you first started work, the boss talked about this: 'you'll learn something new every day on site'.

• Engineering New Zealand (ENZ) – engineer involvement in their projects.

• Manufacturers' seminars.

Roofing, Plastering, Brick and Block, and Foundations It becomes more difficult for our specialist trade practitioners to find or recognise learning opportunities, especially where there is no abundance of new products entering this market.

Brian Miller, on behalf of the Master Brick and Blocklayers Association, provided four key elements necessary to ensure a competent and enduring tradesperson in the sector: 1. Current competency – technical compliance and keeping current, being aware of dimensional and composition changes in products to ensure accurate and aesthetically correct installation.

2. Core business skills such as operational costs, employment law and financial acumen for businesses and contractors.

3. Health and safety – a broader focus on well-being and site-specific requirements.

CONTINUE >>

And it is not just about laying one brick on top of another or drafting a plan. If you do something that improves efficiency in your work or in the running of your business, improves your dealings with customers or workmates, or provides a more cooperative and inclusive working environment, it will be beneficial to the customer, you, and therefore, to the industry.

• Passive House Institute of New Zealand (PHINZ) events.

18

Codewords Quiz

Softer skills also earn CPD

1. Why is keeping your knowledge current so important?

Graham Moor, CEO of the Roofing Association of New Zealand, agrees that CPD doesn't always need to be trade specific. Many softer skills will fit the criteria of improving site awareness and the client's experience during the disruption in their space while you are working there.

For dealing with the customer, Moor suggests: • knowledge of the requirements under the Consumer Guarantees Act and Fair Trading Act • customer service awareness • dispute resolution courses.

And for a cohesive worksite that also enhances the customer's experience, he suggests: • cultural awareness, given the mix of ethnicities and cultures found on sites today • mental health – the building industry has some of the highest suicide rates in New Zealand.

Join MATES in Construction or one of the many organisations active in this field • employment law is for employers, employees, and contractors alike – to know what's required and fair.

a) It's a requirement under the currency act b) Because most professional people do it c) You have to do it so you can relicense d) The client expects your knowledge and skills to be right up to date, just as you do when paying for a service 2. Why is it relatively easy for carpentry and site BPs to identify and record skills maintenance? a) They've been doing it longer b) They're much more likely to encounter new products or systems in their work c) There are more of these practitioners 3. What things are considered to be good skills maintenance activities? a) Teaching the dog to jump into the new ute b) Buying lunch for the team c) Something you do that improves efficiency in the work you do or in the running of your business

Industry associations can help One thing highlighted above is that industry associations keep you up to date and current using webinars, newsletters, magazines, conferences, workshops, seminars and competitions. Although belonging to an association has a small cost, the benefits are worth it for your skills maintenance requirements and personal growth.

Visit the website: www.lbp.govt.nz/for-lbps/skillsmaintenance for more information and guidance on skills maintenance, especially under "On-the-job-learning."

by Bruce Duggan Senior Technical Advisor, MBIE

This article is relevant to these classes:

Answers: 1.d 2.b 3.c

CODEWORDS

4. Future-proofing the industry – taking on apprentices and being fully involved in their training. The Association is introducing access for apprentices with an education package that includes webinars and a site verification app to improve the efficient compliance certification of installation work, all at no cost.

ADD TO LBP ACTIVITY LOG This article is from Codewords Issue 106.

Use the ITM App to log your activity today.

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Business coach Daniel Fitzpatrick shares ways to build a work ethic and commitment when working with 26 to 40 years olds (millennials) and under 25's (Gen Z).

If you've been in business for any length of time, you've probably had a few bad experiences with younger staff. They can sometimes be lazy, entitled, or even self-absorbed. Not wanting to work hard but wanting to be paid top dollar.

There are those that want too many days off or worse, are the ones that don't even turn up (and your call goes straight to voicemail!).

When staff are unreliable, it wrecks your schedule.

It's time-consuming, and it costs you money. You feel disrespected and frustrated. And justifiably so.

Here are a few tips that will help you draw the best out of your younger team members:

#1: Keep the faith – there are good ones out there Keep in mind that young staff are a bit like referees.

You hear more about the bad ones than the good.

However, millennials will inevitably be part of your team. When it comes time to hire, here's how to sort the good from the bad: Good staff are enthusiastic. Look for this when you interview to know they're motivated from the outset.

Uncover their patterns of behaviour. You're looking for signs of work ethic and commitment. How long were they at their last job? Why did they leave?

If they're fresh out of school, look for something they've shown commitment to in the past (like a sports team). If you can reveal their attitude early, you won't regret hiring them after their first week.

CONTINUE >>

Generational differences are nothing new. But that doesn't mean they're easy to navigate.

23

BUSINESS ADVICE

Millennials on your team?

5 ways to keep young staff working hard

24 24 BUSINESS ADVICE

If you've got great young staff already (or know someone who does), ask them if they've got mates looking for work. Like attracts like.

Consider a referral bonus to add a little motivation. If they introduce you to someone you hire, give them a $500 bonus.

Most importantly, don't settle. Finding good staff is not easy, but hiring someone who brings the whole team down will cost you massively.

Hot tip: make sure your website is up to date and your company uses digital tools. The good millennials may think you're stuck in a time lapse if you're still relying on paper trails.

#2: Use their love of tech to your advantage We all know how much today's young staff love being on their devices, and it's undoubtedly caused you a few headaches. But what if their love of tech could benefit the business?

While using their love for tech is good – it still doesn't solve the productivity problem. Set things up so phones can only be used in breaks (or for work purposes).

Make the most of the first digital generation and use their tech skills to help your business.

#3: Be frequent with your feedback Think back to when you started in the trades. How did your first boss teach you? They probably fasttracked your learning by dropping you in the deepend and hoping you'd swim.

That was how your boss led you. Keep in mind your younger staff have grown up in a world of instant gratification. They're used to everything happening fast, so they can struggle with things that take time.

It's up to us to help them build confidence and learn patience, which means leading them differently.

They want to know where they stand and thrive off more frequent feedback. They'll learn faster, and upi get a happier team member turning up to work each morning.

A quality of a good leader is changing the way you communicate to serve the people you lead.

Use things like the 5-min chats before meetings, the one-liners of recognition or the 'hey good job, have you thought of trying it this way' coaching as quick ways of giving feedback. It's easy for you and meaningful to them, so they'll stay motivated.

It'll probably feel different to how you were led.

But it shows you're interested in them. Meaning they'll invest more in you and your business. Small, consistent wins will add up to significant triumphs.

#4: Everyone will work hard for something Your first job was a measure of security. It was your escape from the academic system that didn't suit you, and finding another job would've been difficult.

So you worked hard to make sure you kept it.

Try asking them to take site photos for your social media. They usually know how to take a good shot and what content works. Plus, it's one less thing you need to worry about.

If you're looking for a good piece of software, consider involving a young team member in the research. Have someone explain what's needed and let them research for you.

If you're demonstrating to one of your team members how to do something, ask another to video it. You'll start documenting your training processes. This way, you can begin to systemise and not have to explain the same thing every time.

But millennials want a job that helps them see their future. If they can't see their next step with you, they are more willing to find it elsewhere. Studies show that 25% of millennials will have worked five jobs by their 35th birthday.

They want to level up in life and aren't afraid to jump ship if they need to. So show them what they can achieve with you.

This might be completing their apprenticeship, reaching a certain pay rate, saving for a house or escaping from living pay-cheque to pay-cheque.

They'll work harder with a clear target in mind.

25 25

Learning is an essential part of levelling up. When they make mistakes, train them how to do it right.

Most importantly, teach them what matters most - learning from it. This way, they'll improve, and you won't have to go back and fix things next time.

Help them enjoy their job by being approachable. If you work hard, help your team out and can have a laugh at the same time as doing your job, chances are you'll see the same in your team.

#5: Where are you at as a leader?

How are you leading your team - the way you were led, or how they need to be?

Getting the best out of them means meeting them at their level first. Then fueling them to deliver on what you need.

Need a plan to move your business forward with confidence? Book a free strategy chat with me here: www.nextleveltradie.co.nz/nextstep

by Daniel Fitzpatrick Business Coach, Next Level Tradie

If you want your staff to perform, they'll always need nurturing (regardless of their generation).

It's easy to sit back and blame young people for underperforming. The reality is, as a business owner, the more you take responsibility for building your team, the better the results.

Yes, millennials have their generational challenges.

But so does every generation.

Let's face it: Good leaders adapt.

Daniel Fitzpatrick is a business coach for trades & construction business owners. Find him at NextLevelTradie.co.nz

Has your mate been acting angry for a while now?

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Scan the QR Code to see how you might be able to help him.

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BUSINESS ADVICE

Tell them about the levels they can achieve within your business and the expected timeframes. It shows them why they should stick with you, so you end up with loyal employees.

26

APPRENTICES

Regional champions head to the national final of the NZCB Apprentice Challenge Twenty apprentices from across the country have earned a spot in the 2022 National Final of the New Zealand Certified Builders (NZCB) Apprentice Challenge after competing against other apprentices in their region.

The challenge

A good flow of apprentices coming through

On April 9th, the apprentices were put through their paces and given eight hours to build a park bench that followed specific design plans and met minimum safety standards. Nearly 100 apprentices across the country followed the same designs, competing at locations from Kerikeri to Otago.

NZCB Industry Pathways and Apprenticeship Manager Nick Matthews said the regional competitions highlighted the high calibre of passionate apprentices currently training in the industry, following a record uptake of building apprenticeships in recent years.

"Nationwide, we're seeing increasing numbers of eager and talented apprentices entering the trade from various backgrounds. The regional competitions have set the bar for excellence ahead of the national final, with all competitors either employed by NZCB member builders or enrolled with ITAB (Industry Training Association Building).

A panel of expert judges assessed the park benches.

The benches were judged on the technical aspects such as the quality of workmanship, measuring, cutting and assembly. While working against the clock, the apprentices were also evaluated on their ability to follow a detailed plan while using safe working techniques.

The prize money The 20 regional winners will compete against each other for the Ken Read Memorial Trophy and $25,000 worth of prizes at the national final, held at the NZCB Annual Conference in Hamilton in November.

As well as winning the title of regional champion and a spot in the national final, each first-place-getter received a $500 ITM voucher to use on trade gear and tools to support them in their career.

"The building industry's future depends on a robust pipeline of trade-qualified and well-rounded builders, and the NZCB Apprentice Challenge is one way we help foster that. We also encourage NZCB member builders to take on apprentices to help ensure highly-skilled builders are coming through to meet increasing demand," says Nick.

"These events are a great opportunity to give the community a look at building apprenticeship training and what it takes to be successful in the trade and celebrate those apprentices that have excelled in their field," says Nick.

In April, the park benches built at the regional heats were auctioned off via TradeMe, and all proceeds went to the Cancer Society of New Zealand.

28 PRODUCT KNOWLEDGE

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H-LAM is a structurally engineered wood product that comprises multiple laminations of solid or finger-jointed timber bonded with adhesives. This makes H-LAM one of the strongest construction materials in relation to its weight. The flexibility of H-LAM means it can also be curved to create strong beams for architectural designs.

Q&A Q. Why should I use H-LAM instead of steel?

A. Here are just a few reasons:

HTL manufacture H-LAM using both resorcinal and polyurethane glues. These glues are durable, moisture-resistant and structurally rated adhesives.

• Lighter and easier to handle and fix

H-LAM is recommended for residential and commercial use, including but not limited to: posts, beams, ridge beams, lintels, columns and portal frames.

• Uses New Zealand’s only renewable construction material – plantations timber

H-LAM is manufactured with kiln dried finger-jointed laminas of NZ Pinus Radiata. It is laminated to enhance the dimensional stability of timber.

• The fire resistance is superior compared to steel

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• Temperature changes will not buckle or distort it • Connections are much easier as you direct fix plates, joists and other connections Q. Why should I use H-LAM instead of solid timber?

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BUILDING TOP 10 TIPS

REDUCING STRAINS AND SPRAINS TEN TIPS FOR BUILDERS, FROM BUILDERS

WORK

SHOULD NOT TO P

HURT

10S TIP

Get work up off the ground

Use ladders and platforms

Use braces to hold weight

1

Get work up off the ground. Use a sawhorse, portable bench, three step ladder or even the tailgate or tray to avoid working bent over.

2

Get closer to the task. Reduce the need to work with your arms raised by using ladders, work platforms and scaffolding.

3

Take regular breaks. Rest, stretch and straighten up regularly if you’re working in awkward positions.

4

Use a trolley. A trolley keeps your gear in one place, makes it easy to move and gives you a raised working surface, saving time and effort.

5

Lighten your tool belt. Change the contents of your belt to match the task and keep your main supply of tools nearby. Or consider using braces to help hold the weight of your belt.

6

Go for lightweight tools. Aim to work with tools that weigh under 1.5kg and that are powered rather than manual.

7

Organise the back of your van or ute. It saves time and effort when packing and unpacking.

8

Have good footwear. That includes with boot inserts. You should change your footwear when it becomes wornout or after six to 12 months of continuous use.

9

Stay hydrated while working. Keep a water bottle in your trolley. Your pee should be light yellow!

10

Stack materials in order of use. The first thing you use is the last thing stacked.

That way the thing you need is on top.

Organise the back of your van

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