THE TRAINERS

WILL BAKER

The Centre

Will specialises in helping individuals realise their potential for impact, no matter what their role within an organisation. He works with organisations to develop effective procedures that further their goals and values. Will delivers courses in personal development, administration, interviewing skills, equality and diversity, volunteer management and for those undertaking their first management roles.

Having initially trained as a solicitor, Will has held positions as a Strategic Manager in a police force, a company Director and is the co-founder of an organisation utilising design and technology to promote human rights and positive social change.

He is a member of an Independent Monitoring Board, monitoring the treatment of people held in detention, and is also an independent monitor of the deportation process. He held positions as a Young Offender Panellist and is a member of the Lord Chancellor’s Advisory Committee, interviewing candidates for the magistracy.

The Manager Development Programme is being delivered in partnership with The Centre, LEVELheaded and Mandy Rutter.

ZAHOOR BARGIR

The Centre

Sean Murphy Learning and development consultant

Zahoor is a personable and versatile finance trainer who is experienced in delivering training that is interactive, effective and fun. A qualified accountant by profession, he has worked as a consultant and manager in numerous sectors before specialising as a trainer.

He has worked at companies like PwC, Diageo and UNICEF, as well as start-ups and other SMEs. Experience of working in different industries has made it easier for him to tailor his training to people working in a variety of sectors.

Having worked with such an array of companies, Zahoor has developed a knack for communicating complex techniques into their core component parts. He is, therefore, passionate about helping others see the simplicity in the numbers and what they mean.

HOWARD EXTON-SMITH

The Centre

Sean Murphy Learning and development consultant

From a background in psychology and marketing and with expertise in public, service user and stakeholder consultation, Howard is interested in the connections between attitudes and behaviour and skills and competencies. He has extensive experience in a wide range of management development areas including budgeting and finance, business planning and objective setting, and feedback and performance management.

Howard uses a wealth of stories and personal experience to illustrate his training and can call upon good and bad examples from a wide range of business areas to reinforce your development experience. Client-centred and flexible, Howard employs a facilitative and collaborative style to share learning, and participatory techniques to foster ownership and responsibility.

From strategic planning consulting through to facilitation of awaydays and planning meetings, and from Board retreats to stakeholder consultation and coaching, Howard is available to work with you and your organisation using the same tools and techniques you will experience at the Centre.

LIZ BURGESS

LEVELheaded

Sean Murphy Learning and development consultant

• CIPD Certificate in Human Resource

Development (in progress) • Postgraduate Diploma in Adolescent

Mental Health • Registered Managers Award • Work based Assessors Award • Structured Systems Analysis Design

Methods (IT Project Management methodology)

Liz’s style of coaching and training blends the formality of meeting the learning objectives with the informality of meeting the individual participant needs for an energetic, encouraging and challenging learning environment. This approach comes from many years of working in a support environment, whether as a manager of a mental health support team, work-based qualification assessor, or computer support worker. In each of these roles colleagues and clients were the focus of change and taking on new, more effective approaches. Liz understands how difficult it can be to change procedure, habits, and job roles and supports people to move though the stages of the change process.

Participants have said about working with Liz: “Excellent, I found Liz warm, friendly and encouraging with constructive criticism.”

“I was made to feel capable and competent.”

Before Liz joined LEVELheaded in June 2003 she had worked in the non-profit sector for 17 years, taking an IT support role within VSO, and managing mental health services within Look Ahead Housing and Care and Three C’s. She initially joined LEVELheaded as a National Vocational Qualification (NVQ) Assessor supporting candidates to achieve their NVQs in Management and Care.

MONO JETHWA

LEVELheaded

Sean Murphy Learning and development consultant

• Masters in Business Administration • CIPD Associate Member • PRINCE2 Certified Practitioner • MBCS

Mono’s management and leadership roles span 26 years, of which 20 have been in learning and development in the public and commercial enterprise sectors, this has been underpinned by 5 years in HR management and the qualifications and memberships shown above. Mono brings practical management knowhow from many industry sectors and has extensive HR experience and can apply these perspectives in his coaching approach. He is very much down to earth and about getting things sorted rather than conceptual thinking. If that was not enough, he has got a couple of London Marathons under his belt and is a Silver Surfer Trainer for Age Concern in his spare time.

The even better news is that Mono brings the same commitment excitement and discipline to his day job, delivering value with every intervention. He focuses on three particular areas:

1. Management and leadership development, with the emphasis on values led performance improvement 2. Support to fellow HR managers throughout the entire employment life cycle from recruitment, through on-boarding and performance management, to exit 3. Building managers’ stature and presence with their teams through a combination of communication and facilitation skill

Mono lives in East London with his wife Dominique, three children Chandana, Ashwin and Surya and their cat Socks.

SEAN MURPHY

LEVELheaded

Sean Murphy Learning and development consultant

• IAF Internationally Accredited

Facilitator • Accredited Mediator • British Psychological Society

Personality Test User • MA Psychotherapy • Postgraduate Certificate -

Management of Organisational

Learning • Member, Chartered

Management Institute

Sean takes an innovative and passionate approach to learning in the broadest sense, striving to bring about organisational change at individual and group levels. Working in client-focused learning environments for many years has enabled him to develop an affirming and flexible facilitating style that puts collaboration and inclusion first.

He has outstanding training and teaching abilities which, alongside therapeutic knowledge originally developed in the addictions field, have played a key role in transforming the performance of individuals and organisations. Whether working with senior managers on large scale change projects or team leaders on appraisal skills, Sean is keen to include the emotional and the psychological into participants’ understanding of the workplace and their own development. His focus, in coaching particularly, is on presence, credibility and being confident in everyday challenges

Sean is an inspiring and energetic coach who gets to the heart of the matter quickly, supports you to create a plan and is focussed on your desired outcomes.

Speaking of Sean, William Todts, Executive Director of Transport and Environment (Europe), said: “Sean’s coaching forced me to think about what kind of manager and leader I was, and what type of leader I wanted to become. It gave me the instruments but above all, the confidence to lead. I’d recommend it to anyone.”

MANDY RUTTER

Sean Murphy Learning and development consultant

Mandy Rutter is a psychologist and counsellor, who specialises in improving the mental health of employees, managers, and senior leaders within all areas of the workforce.

Mandy has worked with a wide range of employers including Nationwide Building Society, AXA, British Airways, Network Rail and Skanska. She started her career as a school counsellor and moved into supporting employees through employee assistance programmes. Mandy specialised in workplace trauma and supported employees affected by the 9/11 attacks, and worked in Manchester following the Arena bombing. Mandy’s approach to day-to-day resilience is taken from the education and empowerment given to people after traumatic events.

Mandy regularly devises and delivers training programmes on specific aspects of mental health, including depression, anxiety and suicide. She has written widely in professional journals about the importance of the line manager’s role in managing employees with mental health conditions, and the importance of senior leaders in creating a workplace culture that promotes emotional resilience and positive mental health.