INCLEAN September-October 2019

DELIVERING SUSTAINABLE HYGIENE INFORMATION

www.incleanmag.com.au

September / October 2019

DIRECTORY INSIDE

50

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T NE E A UR AS O LE ELB RE M R O FO EXP A ISS

“Unprecedented advancements in performance, cost savings, and job efficiencies.”

The UNGER HydroPower® Ultra sets a new standard in deionising filter technology for pure water cleaning.

FASTLOCK QUICK-FIT FASTENER Easy to open and close the tank.

Safe, self-locking mechanism with pressure-relief valve.

EASILY REMOVABLE COVER Quick and easy changeover.

Ultra resin packs can be changed as easily as a coffee pad in a coffee machine.

TDS-METER Integrated digital measuring device displays the water hardness of the pure water coming out.

ULTRA RESIN PACKS Intuitive colour coded system.

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WATER CONNECTIONS Stable quick-fit metal hose connector.

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Pre-installed, dynamic control guarantees optimum water flow at all times.

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INCLEAN is published by: The Intermedia Group Pty Ltd ABN 94 002 583 682 41 Bridge Road, Glebe NSW 2037, Australia Phone: 02 9660 2113 Fax: 02 9660 4419 MANAGING DIRECTOR: Simon Grover PUBLISHER: Simon Cooper MANAGING EDITOR Claire Hibbit Email: chibbit@intermedia.com.au Phone: 02 8586 6140 ASSISTANT EDITOR Lizzie Hunter Email: lhunter@intermedia.com.au Phone: 02 8586 6102 NATIONAL ADVERTISING MANAGER: Samantha Ewart Email: sewart@intermedia.com.au Phone: 02 8586 6106 PRODUCTION MANAGER: Jacqui Cooper GRAPHIC DESIGNER: Alyssa Coundouris ACTING CIRCULATIONS MANAGER: Troy Brookes Print Post Approved Publication No. PP: 255003/09765 AUSTRALIAN SUBSCRIPTION RATE 12 months (6 issues) - $66 (inc. GST) To subscribe call 1800 651 422 Email: subscriptions@intermedia.com.au

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I

Editor’s letter

t’s showtime! As we go to print on our special show edition, we’re only a few weeks away from this year’s highly anticipated ISSA Cleaning & Hygiene Expo. For the first time this year, the event’s speaker series will feature two keynotes and almost 30 education sessions across two theatres; the ISSA Theatre – focused on general cleaning – and the SRCP Speaker Theatre – centred on carpet care, remediation and restoration.

In line with the event’s theme ‘Innovations, Solutions and Insights’ the show’s extensive education program has been designed to provide the knowledge and tools required to grow business and remain up to date with industry trends, regulations (including the Modern Slavery Act and ongoing Aged Care Royal Commission), as well as emerging developments, such as autonomous machines and data-driven cleaning.

The INCLEAN Innovation Awards, which showcase the latest innovative products and services will also be presented at the conclusion of the trade show’s first day. View the entire event program, including the exhibitor directory, from page 21.

We’re also pleased to unveil the magazine’s new look in this edition. Our goal of the redesign is to remain the industry’s leading resource by providing more in-depth articles and thought leadership from key opinion leaders, as well as having a greater focus on the products, technologies and innovation driving the industry. We’d love to get your feedback on the new look, as well as your views on the industry topics you would like to read more about. You can reach the team at info@incleanmag.com.au.

Finally, a big thank you needs to go to the ISSA and Interpoint teams that put the expo together to make it the success that it is, with this year on track to be bigger and better than ever. We wish everyone a successful tradeshow and look forward to seeing you there!

Claire Hibbit Managing Editor

FOR MORE INDUSTRY NEWS FOLLOW US ON

CHECK OUT WWW.INCLEANMAG.COM.AU www.incleanmag.com.au 5

What’s on CMS Berlin 2019

September 24-27, 2019 CMS is an international trade fair for cleaning systems, building management and services. www.cms-berlin.de/en

CMS World Summit

September 25-26, 2019 Taking place in conjunction to CMS Berlin 2019, the CMS World Summit will gather leading minds from the cleaning industry. www.cms-berlin.de/en

Thank Your Cleaner Day October 16, 2019

The social initiative is a dedicated day to celebrate cleaners. www.thankyourcleanerday.com

ISSA Cleaning & Hygiene Expo Australia

MOST CLICKED

October 23-24, 2019

The third ISSA Cleaning & Hygiene Expo will be held in Melbourne. www.issacleaninghygieneexpo.com

Waste Expo

October 23-24, 2019 The premier event for the waste and resource recovery industry will be co-located with the ISSA Cleaning & Hygiene Expo. www.wasteexpoaustralia.com.au

Hygienalia Pulire Madrid November 12-14, 2019

Spain’s cleaning and professional hygiene trade fair returns to Madrid. www.hygienalia-pulire.com

ISSA North America

November 18-21, 2019 Las Vegas is the host city for the 2019 ISSA North America convention. www.issa.com

Interclean Amsterdam May 12-15, 2020

www.incleanmag.com.au

Allegations against Pioneer dismissed

Crowdfunding campaign launched for cleaners

Legal action against Pioneer Facility Services and Pioneer Contracting Services dismissed following appeal.

Fundraising campaign aims to raise money for former University of Tasmania cleaners.

RapidClean appoints sales GM

Union welcomes Queensland govt procurement policy

Former Kärcher Australia executive Lucas Paris joins RapidClean as general manager of sales.

Industry meets to discuss future of waste and recycling Ministers meet with waste and recycling leaders to discuss solving industry challenges.

State government’s crack-down on shoddy contractors welcomed by cleaners’ union.

ISS reports first-half 2019 results Asia-Pacific reports 8 per cent revenue increase for the first six months of 2019.

DELIVERING SUSTAINABLE HYGIENE INFORMATION

www.incleanmag.com.au

September / October 2019

Interclean is the world’s leading platform for cleaning and hygiene professionals. www.intercleanshow.com

ON THE COVER Hako Australia celebrates 35 years as one of the industry’s leading equipment providers. Read more about the history of Hako Australia and its innovative market solutions from page 16.

DIRECTORY INSIDE

8 INCLEAN September / October 2019

IN THIS ISSUE SEPTEMBER / OCTOBER 2019

ISSUE #5 VOLUME 32

Regulars

04 Editor’s letter 10 Industry 62 Restoration 64 Technology 66 Management 70 Opinion 86 Products

14 Features

21 ISSA Cleaning & Hygiene Expo directory See what’s on at the industry’s leading trade event

38

42 What goes around, comes around How the industry can assist in the development of a circular economy

98

52 Recycling redesigned How service providers are building their waste management offerings

In-depth

48 Is your cleaning program environmentally friendly?

50 Tackling environmental impacts 58 Why aren’t we conserving water yet?

60 Sustainability-focused cleaning

94

52

84 www.incleanmag.com.au 9

The evolution of cleaning IS IT THE END OF THE ROAD FOR THE MOP AND BUCKET CLEANING SYSTEM? Like many other industries, the cleaning industry is undergoing a facelift through technologies that are driving greater automation.

While this trend is reducing the amount of physical labour needed for cleaning jobs, it is at the same time enhancing the productivity and efficiency of workers in this industry. Data-driven robot cleaners are disrupting the cleaning industry.

Debbie Walker from Diversey explains how this could pay off: “Imagine a facility where all cleaning operations are monitored and managed remotely, maintenance is predicted, uptime is optimised, and trouble-shooting solutions are just a click away.”

Automation and equipment connectivity are transforming the efficiency and effectiveness of cleaning and hygiene regimes in cleaning areas.

With tightening labour markets and at the same time, facilities looking for more cost savings, new technologies are emerging to change the game and drive improved productivity and results.

THE EVOLUTION OF CLEANING The evolution of cleaning in Asia Pacific has been rapid, 20 years ago the market was all about “mops, rags and buckets” together with the strong backs of workers.

10 INCLEAN September / October 2019

Then came “tools and materials”, cleaning companies used customised tools and materials that dramatically improved hygiene and cleaning levels, and to a degree, productivity. Micro-fibre replaced rags, pre-wet mops replaced buckets, and customised trollies and cleaning machines helped ease the stress on those sore backs.

However, now we move into an exciting new “robotic and Internet of Clean” era.

This is where the game is changing and perceptions are shifting.

Cloud-based data, remote monitoring and robotics will not only drive the next leap in productivity but will also help to shift the perception of cleaning from “mops, rags and buckets” to one that is knowledge-based and more desirable to potential employees.

The inclusion of robotic and internet technology within the cleaning industry will help to enhance the image of the cleaning industry and bring with it gradual change attracting younger and technically qualified workers into the industry, whilst making our environment greener for the future.

At the forefront of this new era is the TASKI Swingobot 2000 from Diversey, a hands-free robotic floorcare machine with built-in sensors and innovative on-board technologies. The scrubber drier for hard surfaces increases productivity enabling facilities to effectively and consistently clean floors in less time. This

SPONSORED

era is destined to transform floorcare, building care and facility management by supporting new ways of working and delivering higher levels of efficiency, performance and value.

The TASKI Swingobot 2000 is a fullyautomated innovative robot for “handsfree cleaning”, leaving operatives to focus on other revenue-generating and valueadded tasks. Advanced features include complete programming flexibility, remote management capability and performance metrics, and interconnectivity with the Internet of Clean.

The robotic mode allows operational cost savings up to 70 per cent and ensures the same quality of cleaning day after day driving efficiencies and business value for customers.

While the robot completes the preprogrammed floorcare duties with minimal supervision, operatives can focus on additional duties, maximising the utilisation of resources and increasing overall productivity. They can also undertake revenue-generating and valueadded services to enhance total quality while reducing the overall cost of cleaning.

HOW DOES THE ROBOT WORK? Initially the TASKI Swingobot 2000 is configured by a Diversey specialists following an on-site review of the operating environment. Floors are divided into separate rectangular areas which the

INDUSTRY // SPONSORED machine learns automatically. Routes comprising two or more adjacent areas are then named and stored in the machine’s on-board memory. All functions are managed by a simple icon-based colour touch-screen.

After initial setup the machine can be used by any authorised site-operative who enters a unique password and simply selects the required route and positions the machine at a predetermined starting point.

The SwingoBot 2000 cleans the designated area and always follows the same path. After completing its task the machine comes to rest in the same pre-programmed position, typically in a corner or next to a wall to minimise the risk of obstructing ongoing activities, it then notifies the cleaner the task has been completed.

“The Swingobot floor care machine brings together the trusted cleaning standards that customers have come to expect from our TASKI machines and the advanced intelligence of Intellibot robotics technology,” said Ryssen Laurent, Global Marketing Machines Leader, Diversey.

“By continuing to evolve automated floor care, we’re making cleaning safer and more efficient, reliable, and cost-effective.”

The TASKI Swingobot 2000 operates autonomously via sonar, laser, touch shield sensors, and floor-detector sensors that work in harmony with the robot’s computer software.

The machine can avoid obstacles in its path and will intelligently stop as soon as any change in its environment is detected. The scrubber drier is also equipped with intelligent TASKI functions as standard, including IntelliTrail®, a fleet management system that allows managers to remotely access machine location, activity and critical service information; Intelli-Trak, a solution for measuring site performance of the machine and for conducting software updates; IntelliDose™, a closed-pouch system that allows facilities to select the optimal amount of chemical for any task and floor type; and IntelliFlow™ solution flow technology, which delivers the proper amount of cleaning solution and water onto the floor according to the speed of the machine to reduce waste and ensure floors are always dry after cleaning.

Diversey is proud to be demonstrating the TASKI Swingobot 2000 at the ISSA Cleaning & Hygiene Expo in Melbourne. ■

ROBOTIC CLEANING Prep, Point & Go!

“

Automation and equipment connectivity are transforming the efficiency and effectiveness of cleaning and hygiene regimes in cleaning areas.

”

Features: Working width – 70cm Squeegee width – 90cm Tank – 90L (nominal) Sound level – 70db Battery capacity – 4 hours (180Ah) Size – 135 x 90 x 128cm Weight – 471kg

Interested?

Call to organise a site survey!

Customer Service:

1800 647 779

aucustserv@diversey.com

Visit our stand to view

SWINGOBOT 2000

1

in action at ISSA Expo

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INDUSTRY // SPONSORED

A revolution in

floor care!

T

wister Diamond Floor Pads are a revolutionary method for everyday machine cleaning of hard floors. With billions of microscopic diamonds, the Twister pads clean and micropolish your floor at the same time – completely without chemicals.

Twister is the easy, cost efficient and environmentally friendly approach to professional floor cleaning, producing astonishing results.

HOW DOES IT WORK? Diamond is the hardest material on Earth and remains effective throughout the lifespan of the pad. These hard diamonds when embedded into a flexible pad have the ability to micro-polish any floor type, making the floor more resistant to dirt!

The increased floor quality achieved with the Twister pad results in extended lifespan of both floor and pad. The difference between alternative colours is the size or mix of the diamonds. Depending on the diamond mix impregnated in the pad, various applications can be performed.

The pads can be used with water alone, lasts three times longer than traditional products, and significantly reduce the need for periodic maintenance, all of which improves sustainability and reduces the overall cost.

Used this way these pads reduce chemical usage by 100 per cent, floor pad costs by 66 per cent, and weight of consumables by 98 per cent (which also saves transport and handling) compared with traditional products. Working without chemicals also simplifies cleaning processes, creates a healthier environment for cleaners and bystanders, and reduces routine machine maintenance burdens.

Twister by Diversey is ideal for daily cleaning of any hard floor type. Dull and worn floors can rejuvenate and transform with clean, uniform, shiny and polished results.

12 INCLEAN September / October 2019

Results: Significant improvement of the cleanliness and gloss A significant improvement in gloss and cleanliness was demonstrated during the Twister study.

The study delivered a significant improvement in cleanliness, which was maintained for a longer period compared to traditional cleaning.

Initial gloss; 15-18, Final gloss in hallways; 30 Final gloss in rooms; 36-40.

The pads are easy to use, simply mount the Twister pad on any type of cleaning machine, pour ordinary tap water into the tank and start cleaning. The diamond impregnated side of the pad is coloured and works as a wear indicator. By cleaning and polishing floors at the same time Twister offers consistent results.

Twister Diamond Floor Pads: • Offer latest technology to help your customers improve their business • Reduce capital investment – increasing product availability and save storage space • Reduce environmental impact For the very best results and sustainability Twister pads are ideally used with TASKI’s range of scrubber driers and rotary-disc machines which themselves are designed to use less energy, water and product than traditional machines.

CASE STUDY* Undertaken in a European hospital on vinyl floor with a polyurethane coating, the study utilised Green Twister daily cleaning pads and water with auto scrubbers.

In some areas which were more worn the study started with use of Yellow Twister pads which provided a deeper clean. The Yellow Pads were used for a month until the floor reached an acceptable standard before switching to Green pads for daily cleaning.

Periodic maintenance was conducted on floors where daily maintenance with an auto scrubber was not possible due to access limitations. White, Yellow and Green Twister pads on low-speed single disc machines were used, followed by Green Twister pads.

INTERIM CLEANING DAYS OUTCOMES The study also showed the interim manual (microfibre) methods were more effective and faster due to reduced friction of the floor following maintenance with Twister Pads.

Leading to a reduction in labour, improved ergonomics and cost savings.

Before

After

Interested in finding out more about Twister Diamond Floor Pads? Call Diversey Customer Service on 1800 647 779 or email aucustserve@diversey.com or visit diversey.com/twister- pads Diversey is proud to be showcasing the Twister Diamond Floor Pads at the ISSA Cleaning & Hygiene Expo in Melbourne * Implementation of the Twister method at Sunderby Hospital, Sweden. ■

TWISTER CREATES LONG LASTING, HIGH QUALITY RESULTS 365 DAYS PER YEAR

TWISTER Diamond Floor Pads TM

Interested?

Customer Service:

1800 647 779

aucustserv@diversey.com diversey.com/twister-pads

Pads and water are all you need to

Visit our stand to view

1

SAVE MONEY

TWISTER PADS at the ISSA Expo

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173

www.incleanmag.com.au 13

INDUSTRY NEWS

White Magic partners with Scot Young Research Cleaning supplier White Magic has partnered with manufacturer Scot Young Research (SYR).

White Magic said SYR’s commitment to the research and development of unique cleaning solutions fits perfectly with its ethos to look for specialised solutions in the commercial and domestic cleaning sectors.

“White Magic sees SYR as a perfect fit for our commercial market, as we plan to bring high quality innovative products that are proven to perform at the highest and toughest levels back to the distribution market,” the company said.

“The long tall sally bucket system is just one example of how an SYR product changed the way we mop and raised the ergonomic benefit to the cleaning staff around the world. This is one of the lines that White Magic will relaunch to the industry this year to reclaim its position as the most cost effective and efficient mopping system available today.”

GECA launches waste collection standard GECA has created a national Waste Collection Services standard, which sets a sustainability benchmark for services collecting waste from the point of collation and collection to a lawful processing or disposal facility.

Developed in collaboration with the Better Building Partnership (BBP) and NABERS, the standard aims to improve the accuracy and transparency of waste collection data, resulting in better sustainability performance and supporting service providers’ efforts to minimise their impacts.

GECA CEO Kate Harris said: “We’re so excited that our new standard means that government and private sectors across Australia now have the opportunity to choose certified waste collection. This in turns rewards those doing the right thing, driving good data, cutting contamination and ensuring recycling gets to the right place.”

Sydney-based Organic Recycling Group (ORG) is the first business in Australia to be certified under the standard.

Nilfisk opens ANZ head office Nilfisk has opened a new Australian headquarters in Blacktown, NSW. The 2700sqm site includes a warehouse, workshop and open plan office space.

The centre officially opened by Nilfisk Australia managing director, Michael T. Hansen; the Lord Mayor of Blacktown City, Stephen Bali and the Ambassador of the Kingdom of Denmark, Tom Norring.

Nilfisk Australia managing director Michael T. Hansen said the new site will become the central hub for Nilfisk in Australia and NZ. “The next couple of years will be very exciting for us all. We want to be the leaders in solutiondriven technology. Our motto is to work as one team with one agenda,” Hansen said.

From left: Tom Norring; Michael T. Hansen and Stephen Bali

Industry urged to support TYCD New Zealand-founded initiative Thank Your Cleaner Day (TYCD) is on Wednesday, 16 October. Powered by Kärcher, TYCD was launched in 2015 by the BSCNZ. The day aims to celebrate the role of professional cleaners. Last year more than 20 countries took part in the initiative.

Some ways to get involved include: • Contact your cleaning company to plan how you will celebrate the day • Decide the best way to mark the occasion that’s appropriate within your business • Display posters on your premises, notifying the date For more information visit www.thankyourcleanerday.com

14 INCLEAN September / October 2019

Freudenberg Household Cleaning Solutions hosts first Australian conference Freudenberg Household Products Australia has held its first local conference in Melbourne following the integration of Oates in 2018, with more than 70 employees across both professional and consumer divisions in attendance.

Freudenberg Household Cleaning Solutions (FHCS) president, Asia Pacific consumer Henrik Sternberg, and FHCS

president professional Elisabeth Arnberg, provided overviews on FHCS’ global performance, market challenges and priorities for 2020.

Oates general manager, consumer, Sandra Kelly said the two-day event was an opportunity to share the challenges, opportunities and vision for the future of the Australian business.

The marketing team from both divisions introduced new product and communication plans for 2020 as well the re-branding and positioning of the Oates brand for the future. The two-day conference concluded with employee dialogue sessions on digitalisation, centred on the themes of agility, collaboration, and innovation.

HAKO AUSTRALIA CELEBRATES 35 YEARS OF SERVICE AND SUPPORT

W

“

There is no doubt the market recognises the quality of our products and solutions. Our most significant difference however, is the quality people we have within the organisation that serve our customers.

”

16 INCLEAN September / October 2019

hen you stop and talk to the team at Hako Australia there is one common thread about their time at the company. It is how they have enjoyed, working with a team of people who care about the company and its customers. It stands to reason why the average staff tenure is 10.45 years.

“There is no doubt the market recognises the quality of our products and solutions,” says Hako Australia managing director, Frank Cupido.

“Our most significant difference however, is the quality people we have within the organisation that serve our customers.

“We have a team of people who genuinely care about the company, each other and our customers. Combine that with the depth of knowledge and experience we have, it has enabled us to form strong customer and dealer relationships that have stood the test of time.

Examples of which, Complete Cleaning Supplies in Sydney and Harvey Distributors in Darwin spanning back 35 years. And others like Hanley’s Cleaning Supplies, Lindseys Cleaning Supplies and Coxens Chemicals are all still valued contributing Hako Australia distributors today.

“These values are intrinsic to who we are as a business, our DNA. The substance that binds these great, long lasting relationships we have today”

THE HISTORY OF HAKO AUSTRALIA

1976 – 1984 Multi-Clean Australia provided major contract cleaners with genuine floor care

solutions, with its Multi-Clean Method Floor Care program of polish, detergents and 24B (24inch) and 32B (32-inch) walk-behind scrubbers, coupled with its specialist vacuums systems.

The Hako brand was imported by Warehousing Equipment in Melbourne. In the mid-70s, it introduced the first push type sweeper into the country, the Hako Flipper. Its focus was the industrial warehousing and manufacturing segments that dovetailed nicely with its warehousing equipment solutions.

1984 Hako Minuteman acquired Multi-Clean Australia. It commenced the perfect blend of the German and USA made Multi-Clean, Minuteman and Hako brands with knowledgeable and experienced floor care people. The foundation was set.

1995 – 1997 In 1995 Kevin Jackman is appointed as managing director and commences the development of an extensive dealer network and a product offering. In 1997 the acquisition of Rotobic from SC Johnson added not only the market leading Rocket Vac back-pack vacuum and the Rotobic floor machine range, an influential Rotobic product engineer Tibor Frei added unprecedented technical knowledge and experience to the Hako Australia team.

1991 – 2005 Hako Australia made significant inroads into the industry, but struggled penetrating the Hako brand into the broader Australian market. Hako GmbH made substantial investments and acquisitions

COVER STORY in multi-functional implement carrier manufacturing. The Citycleaning division was created, and the company acquired Multicar.

New owners Possehl Group also began to set the course for international growth.

2006 Frank Cupido was appointed managing director, setting the path to where it lays today as a market leader across multiple market segments.

2008 Hako Australia added its Minuteman and PowerBoss brands in-house – bringing together its powerhouse brands - Hako, PowerBoss, Minuteman and Rotobic.

2010 Hako Australia adds New Zealand to its responsibility to drive growth in the Pacific region. It expands its presence into Western Australia with the appointment of an exclusive WA Citymaster dealer.

2012 – 2016 Hako Australia moved into a 2700sqm state-of-the-art facility in Silverwater.

It continued double digit growth, secured national supply agreements and became the market leader in the municipal segment, with its Citymaster compact sweeper range.

2017 Industry first - QR code operator training videos for simple, quick smartphone access for in situ operator training.

2018 Rutt Industrial South Australia was acquired, adding its fourth branch to its national presence of Brisbane, Sydney and Melbourne.

2019 The Scrubmaster B175 R ride-on scrubber was launched, bringing significant firsts in innovation to this industry product segment.

2019 To be launched in October 2019, the Minuteman Roboscrub 20 Ride-on Autonomous Scrubber taking autonomous cleaning to a new dimension of ease and results.

SUSTAINABLE SOLUTIONS THROUGH THE YEARS Quality always wins

The Hako Group ethos designing, engineering and manufacturing quality sustainable equipment and solutions, is great for the environment and future generations. It is why 90 per cent of all products branded Hako, Minuteman, PowerBoss or Rotobic are still made in their respective countries of origin: Germany, USA and Australia.

Hako Aqua Stop and Hako Aqua Control Less resource use – less water, detergent and time! Reducing water waste, detergent waste and time wasted. Some 20 years after it was launched, the sustainable water conservation innovations- Hako Aqua Stop and Aqua Control System, TUV certified to reduce water consumption by up to 50 per cent. It remains as the standard genuine sustainable feature on all Scrubmaster machines.

Scrubmaster ‘B’ Series Walk Behind Scrubbers The Hako ‘B’ series Scrubmaster walk behind scrubbers launched in 2007-2008. – the first walk behind scrubbers in the industry that eliminated lead acid batteries. Only offering maintenance free batteries eliminated expensive maintenance costs for its customers – no battery maintenance, cooked batteries or battery acid corrosion to machines. It is recognised by users as the lowest maintenance running cost scrubber available today.

Hako AntiBac® Recovery and Solution Tanks In 2009 Hako introduced industry first antibacterial tanks in its walk behind range to inhibit bacterial growth in dirty tanks. Today these AntiBac® tanks are standard across the walk behind range including the latest ride-on B175R scrubber. Safety of your operators and eliminate tank odours.

Carlos Amalfitano Logistics Manager 38 years working with Hako “The aspects of my job position that bring me joy are those special projects, something out of the norm that requires a lot of experience to get 100% right.”

Chemical free cleaning In 2010, Hako launches its Hako AquaForce Demineralised Chemical Free Cleaning and its maintenance free DoD System (Detergent on-Demand). Recognising the need to reduce chemical usage and provide flexibility for cleaning, the on-demand system enables the operator to clean with just water (plain or demineralised) for the bulk of cleaning and applying detergent only as required (on or off), mixed at the scrub head away from the clean water tank.

Municipal technology In 2006 Hako launched the industry first multi-functional city cleaning machine, the Citymaster 1200 – the first of its kind. Enabling users to interchange sweeping to scrubbing and other implements within the daily cleansing and footpath maintenance demands. Today, Hako holds the market share globally and locally in the compact sweeper segment due to the interchangeability, within minutes, that has been integrated across its Citymaster Compact Sweeper range.

Hako Australia prides itself on the genuine sustainable cleaning technology solutions it provides it’s customers and in the development of it’s people to continually evolve with the company and the market it serves.

“I feel privileged to be the custodian of the managing directors’ seat of Hako Australia. I am incredibly proud of this company, what it stands for and the team within it. I look forward to what the Hako Australia future brings for us, our customers and our dealers. Autonomous cleaning machines, battery-powered city cleaning vehicles, multi-functional vehicle innovations and new sustainable cleaning technologies. The future is exciting.” ■

Van Le Computer coordinator 33 years working with Hako “What makes me proud to work in this company is watching the business grow big and strong.

Seeing customers valuing Hako products sales and service.”

www.incleanmag.com.au 17

INDUSTRY NEWS

Workers vote to form new union United Voice and National Union of Workers have voted to merge and form a new union, the United Workers Union.

The Australian Electoral Commission (AEC) declared the ballot result on Friday, 30 August, with more than 95 per cent per cent of members voting yes for the new union.The decision comes after a 35-day AEC postal ballot of members across both unions.

NUW national secretary Tim Kennedy said the new United Workers Union would be a significant voice for workers in both the public and private sectors.

United Voice national secretary Jo-anne Schofield said across the board, members had resoundingly embraced the opportunity to democratically set the course for the future of United Voice and NUW to form the United Workers Union.

The Fair Work Commission will now consider the ballot result and both unions will provide the relevant submissions to progress towards amalgamation.

Enzyme Wizard wins iconic Singapore hotel Marina Bay Sands (MBS), one of Singapore’s most iconic hotels, is now using the Enzyme Wizard product range in its day-to-day cleaning procedures.

It follows successful trials of Enzyme Wizard’s ‘No Rinse Floor Cleaner’ at MBS earlier this year.

Enzyme Wizard director Jamie Flinkier was introduced to MBS through ECOTAG, a company owned by robotic equipment supplier, TAG Industrial in Singapore. TAG Industrial is affiliated with facilities such as Changi Airport and MBS, and has a strong presence in the hospitality, retail and healthcare sectors throughout Asia.

Flinkier said the initial objective was to introduce Marina Bay Sands to its No Rinse Floor cleaner, which has been approved under the USEPA’s Safer Choice Dfe initiative.

The plant derived multi enzyme formula in Enzyme Wizard’s range means products are soap-free, Ph neutral, non-caustic or corrosive and biodegradable. Enzyme Wizard’s proprietary multi-function enzyme technology now contains six active enzymes (previously four).

“The future looks bright for Enzyme Wizard in Singapore as many other hotels have already made moves to introduce our natural cleaning range,” said Flinkier. www.enzymewizard.com.au

18 INCLEAN September / October 2019

South Australia’s first plastic-free precincts announced South Australia’s first four singleuse plastic-free precincts have been announced as part of a new trial by the state government.

The Adelaide Central Market, The Parade (Norwood) and The Jetty Road Brighton Traders are the first three locations, with a fourth precinct encapsulating all 21 Surf Life Saving South Australia clubs across the state.

The Boomerang Alliance, who have run similar trials in Noosa in Queensland and Bassendean in Western Australia, will be working closely with traders, cafés, restaurants and retailers in these locations to go ‘single-use plastic free’.

The State Government earlier in the year called for expressions of interests to become a plastic-free precinct as well as join its stakeholder taskforce.

There were 10 applications for the precincts and more than 25 applicants for the stakeholder taskforce.

Minister for Environment and Water David Speirs said 13 representatives from across South Australia including local government, businesses, the hospitality sector and disability advocates were invited to form the first stakeholder taskforce.

“These first four partners are just the first step, and we expect more plastic free precincts will follow soon given the high quality of the other applications from across the state.”

SUEZ WA’s first electric vehicle truck SUEZ Western Australia’s first electric vehicle (EV) recycling truck has hit the streets of the City of Belmont, showcasing the future of waste collection in the local community.

SUEZ state general manager WA Craig Barker said the truck – capable of up to 1200 bin lifts per day – will deliver great outcomes for residents and businesses of the City of Belmont.

First of its kind for SUEZ in WA, the EV truck will save approximately 35,000 litres of diesel per year, avoiding around 90 tonnes of carbon emissions annually.

Features of the EV truck include an Iveco cab chassis fitted with an electric powered drive train fitted by SEA Electric in a SuperiorPak body. The 230kWh battery provides more than 200km driving range before recharge.

Cleanstar launches pet grooming solutions Cleanstar has launched a new and alternative line of products under the Xpower brand. Xpower Pet Grooming Solutions features a range of dryers designed specifically for grooming pets.

Cleanstar director Lisa Michalson said the pet dryers compliment its existing Xpower restoration range of air movers, carpet dryers, fans, air scrubbers and dehumidifiers.

“Even though it is not a cleaning product, our distributors have embraced this as a new and exciting

range in their stores as it is a great add on sell to consumers as most people have pets,” Michalson said.

“In tough times, it’s good to embrace alternative product, especially when it’s in a large industry such as the pet industry.”

Cleanstar has also ramped up its social presence, which Michalson said is having a positive impact on business from increased exposure.

The company has four Facebook profiles, three Instagram accounts and one YouTube channel.

Cleaning Technology · Municipal Technology

Service and information instantly available via scan: Hako-connect is the smart interface to all your machine data.

This machine cleans even on gradients of up to 15 %!

Scrubmaster B175 R – with automatic brush-changing function!

Available in different working widths and equipped with either cylindrical or disc brushes, the Scrubmaster B175 R expertly masters every cleaning task. The machine’s wide range of superior features enabling comfortable cleaning include our 1-button operating system, which allows starting all cleaning functions simultaneously, a 90-degree steering angle providing a minimum turning circle, the squeegee with evasive-action function and our patented squeegee-cleaning system as well as an overall ergonomic workplace.

18 - 018 0 - S C M - B175 R -11- E N

Hako – Cleanliness without compromise.

Can be installed at the blink of an eye: the front-mounted, modular vacuum sweeper unit saves laborious pre-sweeping!

(Available as of 12/2018)

For more information visit us at www.hakoaustralia.com.au

INDUSTRY NEWS

High-traffic washrooms now better equipped to handle large crowds

GBCA welcomes WSP as Future Focus Technical Partner The Green Building Council of Australia (GBCA) has announced a strategic partnership with global professional services firm, WSP. Under a multi-year agreement, WSP will provide its technical expertise in construction, engineering and sustainability to support the development of the GBCA’s Green Star Future Focus Program.

WSP will provide guidance on climate change, environmental impact, transport planning, electric vehicle planning, and technological and digital considerations.

“The partnership between the GBCA and WSP will enable us to deliver our newest Green Star Rating Tools ensuring they reflect the incredible feedback we have received already from industry,” GBCA CEO Davina Rooney said.

Green Star Future Focus introduces new categories and credits to maintain the GBCA’s framework as the leading sustainability ratings tool worldwide.

Under the proposed new system, there is a focus on reducing carbon emissions and ensuring sustainability across the building’s life cycle.

New ratings credits will be incorporated in the Green Star Future Focus framework for New Buildings, New Fitouts and New Communities.

The development of Green Star for New Buildings will soon start piloting credit concepts through the GBCA’s Early Access Program.

Industry consultation for Green Star Future Focus for New Communities is also expected to commence by the end of this year.

AlorAir targets HVAC sector with new range AlorAir has launched a new range of products for the heating, ventilation and air conditioning (HVAC) industry sector. In line with its international launch, the range is designed for commercial and domestic applications such as sub-floor environments, residential, hospitals, museums, coldrooms and swimming pools.

AlorAir supplies equipment to the HVAC, cleaning, building, facility management and restoration industries across Australia and NZ. Its equipment range includes dehumidifiers, low profile fans, axial fans, air scrubbers to crawl space units. The company also plans to extend its range of equipment and 20 INCLEAN September / October 2019

mobile applications for monitoring off-site.

“We have the philosophy of innovative product design, leading edge features, strong performance, good value and outstanding customer support,” AlorAir’s Ivi Sims said.

“Our focus is innovation, easy application, performance and value.

We enjoy providing the industry with ongoing help and support, with many workshops held throughout the year to help strengthen businesses and serve their customers better.”

AlorAir’s sister company DER supplies dust-management systems, moisture/ATP meters, air purifiers, asset management and other equipment brands.

According to global research, dirty and overcrowded washrooms are the biggest issues for patrons at venues such as sports stadiums – more than violence and long entry lines.

The study, commissioned by SCA and carried out by IPSOS, found more than 70 per cent have had a bad washroom experience, and a quarter of patrons have avoided washrooms altogether.

Tork has used this research to design the new Tork PeakServe hand towel dispensing system –made specifically for high-traffic areas. Tork PeakServe holds 250 percent more hand towels, servicing one thousand patrons between refills.

Rochelle Lake, Tork Professional Hygiene, said the guest experience is valuable in any hospitality business and washrooms can have a direct impact.

“One in three people avoid going to the washroom when out and they limit what they eat and drink in order to do so. This is not good news for a venue’s overall revenue.”

Tork PeakServe combines a number of features that enable washrooms to be better prepared to handle large crowds. Each bundle of towels is a continuous unit of paper.

The dispenser feeds towels from the top of the stack so it generates one-at-a-time dispensing that requires very low pull force and is also very swift. According to Tork, TorkPeakServe can also be refilled twice as fast as a standard dispenser and topped up anytime.

23-24 OCTOBER

2019

Melbourne Convention & Exhibition Centre

SHOW DIRECTORY OPENING HOURS

NEW CO-LOCATOR

Wednesday 23 October 9.00am - 5.00pm KÄRCHER networking drinks and INCLEAN Award Announcements from 4.00pm

Complimentary access to Waste Expo Australia & All Energy Australia Expo plus their education sessions.

www.issacleaninghygieneexpo.com

Thursday 30 August 9.00am - 5.00pm ISSA / SRCP Networking drinks from 4.00pm

Sponsored by

Platinum

1300 789 845 | info@interpoint.com.au Organised by

Gold

Media Partner

Silver

www.incleanmag.com.au

21

2019

Welcome

O

n behalf of ISSA, the worldwide cleaning industry association, it is my pleasure to personally welcome you to the 2019 ISSA Cleaning & Hygiene Expo.

This premier show brings together professionals from around the region and a variety of industry segments such as healthcare, hospitality, office buildings, education and restoration, to exchange ideas and find innovative solutions.

We are proud to support such a diverse community and are thrilled with the continual growth and success of the show.

“Whether you are a cleaning professional, distributor, facility manager, or manufacturer, you will leave the event enriched with new ideas and connections.”

Exhibitors and attendees from the 2018 expo said it was “the best show to date”, commenting “on the comradery on the show floor”. The exciting news is that 2019 is on track to being even bigger and better!

This year we have two highly regarded keynote speakers. Paralympian and OCS Services Ambassador Dylan Alcott will be discussing how he has overcome obstacles and broken glass ceilings, while former Australian cricketer and sports commentator Simon O'Donnell will address what makes a great leader and the foundations of a winning team.

Further, the expo offers two speaker theatres featuring in-depth educational sessions, panel discussions, and workshops on topics covering cleaning, infection prevention and control, work health safety, technological developments, business and staff development as well as carpet cleaning, restoration and remediation hot topics.

For the first time this year we are co-locating with Waste Expo Australia, the largest and most comprehensive free-to-attend conference and exhibition for the waste management, resource recovery and wastewater treatment sectors.

There is a true educational synergy between the two events, and we feel that both ISSA attendees and the more than 4000 attendees from Waste Expo Australia will benefit from this co-location.

Whether you are a cleaning professional, distributor, facility manager, or manufacturer, you will leave the event enriched with new ideas and connections.

Thank you for participating in the expo with your industry peers and being part of the ISSA family. Have a great show!

Dianna Steinbach ISSA Vice President of International Services

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INCLEAN September / October 2019

www.incleanmag.com.au

23

FREE

Education Program ISSA Speaker Theatre

Sponsored by

Wednesday, 23 October 10:00am – 11.00am KEYNOTE: Dylan Alcott Paralympian, wheelchair tennis champion and OCS ambassador Dylan Alcott will share his insight and experiences from a life lived overcoming obstacles, smashing glass ceilings and living his very best life. His achievements are not only restricted to the sporting field. He is also a charity founder, business owner, radio host, TV presenter, best-selling author, social advocate and game change.

11:00am – 11:45am The secret to beating the bad bugs is biofilm Dr Jessica Farrell, Project Coordinator, The University of Sydney Central Clinical School, Faculty of Medicine and Health & Project Coordinator, Whiteley Corporation Biofilm provides a protective environment for microbes, complicating the cleaning process. Therefore, biofilm targeted cleaning protocols may improve infection control effectiveness and improve patient care. This presentation outlines the important role biofilms play in microbial transmission. It discusses how control strategies surrounding environmental controls, monitoring and feedback can be implemented to improve cleaning effectiveness.

11:45am – 12:30pm Every dollar counts – Are you over or under insured?

Luke McMahon, Managing Director, BeSpoke Insurance This presentation will address common areas where companies can make massive cost savings and where they may be potentially exposed. Luke McMahon has developed an expertise in highlighting areas of exposure and optimisation – for a range of clients from small to large national corporations. Regardless of the size of your business this is an essential session to attend as real-life examples will be provided.

12.30pm – 1.15pm Winning cleaning and facilities tenders Andrew Bailey, Managing Consultant, Bid Write Pty Ltd Winning tenders is not just about price. Yes, price is important but what else helps you to win? Join Andrew Bailey, Managing Consultant with Bid Write, Australia’s largest dedicated tendering consulting company, as he discusses the essential aspects of a winning tender. He will share in-depth experience and practical advice that will help you win more and grow your business.

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INCLEAN September / October 2019

1:15pm – 2:00pm "She'll be right” is not enough Managing your reputation during a crisis Jacky James, Director, The Shine Collective The saying that a reputation built over the course of 20 years could be ruined in five minutes is no longer true – today, it has been reduced to the time it takes to write a simple Facebook post. Jacky James, International Presenter, will cover why a crisis management plan is no longer a ‘nice to have’ and how small and large organisations need to plan ahead to manage their reputation when it matters most.

2:00pm – 2:45pm Panel discussion: The future of cleaning

• Christiaane Davis, Senior Marketing Manager - CCS APAC, Rubbermaid Commercial Products • Gareth Marriott, Managing Director, OCS Australia & New Zealand • Michelle Thomas, General Manager, GECA • Hamish Matheson, Region President - Oceania, Kärcher Australia • Joe Cardamone, Managing Director, Cell Biosciences Pty Ltd Technological and scientific advancements have meant the way in which we communicate, operate and deliver services have evolved exponentially. Join this panel as they discuss from their industry perspective what the future holds.

2:45pm – 3:30pm Learnings from the Aged Care Quality and Safety Royal Commission Matthew McMahon, Associate, Thomson Geer The effects of the Royal Commission will impact not only aged care providers but also third parties who have contracts and tenders with aged care facilities. With this in mind, it is important for aged care providers and third-party contractors to have an equal understanding of the potential effects of the Commission and its impact on the provision of relevant care and services going forward.

3:30pm – 4:15pm Chemical management: What you need to know Lorraine Rogic, Managing Director, Logic Business Resources There are multiple touch points when it come to the handling of chemicals within the cleaning industry. Understanding the risk and legislation governing this area is fundamental in ensuring employee safety and minimisation of company risk. This session will review WHS issues relating to chemicals from manufacture to usage.

REGISTER NOW www.issacleaninghygieneexpo.com

ISSA Speaker Theatre

Sponsored by

Thursday, 24 October 10:00am – 11.00am KEYNOTE: Simon O’Donnell Simon O’Donnell’s reputation in AFL and cricket is well respected. During his career he has overcome obstacles having faced cancer, fought the disease coming out a survivor. He also has extensive media experience and is a member of the cricket commentary team, and host of The Cricket Show. Simon O’Donnell will discuss the ingredients for success and the makeups of a winning team.

11:00am – 11:45am Data-driven and autonomous cleaning solutions Chad Angeli, Australia/New Zealand General Manager, Tennant Australia & New Zealand Today, data-driven and connected cleaning solutions for businesses means the use of new AI technology will help drive future cost savings, and enable companies to work smarter, not harder. Join Chad Angeli as he discusses the future of AI and the floor cleaning market.

11:45am – 12:30pm Panel: What does ‘clean’ mean?

• Bridget Gardner, Director, High Performance Cleaning Solutions • Peter Rundle, Managing Director, Frontline Support • Matt Marsh, Panel Chair, Managing Director, Sebastiangroup • Chris Chuah, National Operations Manager, Frasers Property Australia

The word 'cleaning' often creates preconceived viewpoints and ideologies of outcomes. However, with technological, scientific and product advancements as well as tighter regulations and economic constraints - what does this mean to the definition of 'clean'. Join our panel as they discuss what 'clean' means.

12:30pm – 1:15pm Panel: Modern Slavery Act reporting and the cleaning industry

• Sandra Silea, Analyst – ESG & Stewardship, AustralianSuper • Tony Gorgovski, CEO, BIC • Poonam Datar, CEO, Cleaning Accountability Framework • Vanessa Zimmerman, CEO, Pillar Two, Chair, Global Compact Network Australia Modern Slavery Community of Practice Modern Slavery legislation passed in 2018 will require entities over a certain threshold to report on the risk of modern slavery occurring in their supply chains. This session will discuss what the Modern Slavery legislation means in practice for the cleaning industry by highlighting existing initiatives, what cleaning companies are currently doing to meet their reporting obligations and how this will impact the wider industry.

1:15pm – 2:00pm Building resilient teams Martine Harkin, Director, Leading Teams What happens in your team when things don’t go to plan? It might equipment failure, conflict in your team or with a client, or missing out on a large tender. How does the culture of your team stand up in situations like these? This session will give practical tips for building a resilient team and help deliver quality outcomes for clients.

2:00pm – 2:45pm Current distribution and business trends Ted Stark, President, Dalco Enterprises National trends are now being engulfed by global trends. Join International presenter Ted Stark, President of Dalco Enterprises, as he shares current business trends from the USA, particularly those affecting distribution companies.

2:45pm – 3:30pm The changing face of procurement George Thompson, E-Procurement Solutions Manager, Tendersearch Legislative requirements, pricing, margins, innovation, relationships, resources and much more is the new norm in procurement. This applies equally to both suppliers and buyers. In this session George Thompson will discuss the changing landscape in procurement from both sides of the fence and give you a heads up on where the future is heading.

3:30pm – 4:15pm How do you keep employees engaged?

Melissa Behrend, Director, HR On Call How can business engage their employees?

Engaged employees are more productive, have more trust in management, are loyal and absenteeism can be reduced. In this presentation we will look at some evidence which supports why employee engagement is important and give examples of how you can engage your employees which won’t necessarily break the bank.

The final program is subject to change.

www.incleanmag.com.au

25

FREE

Education Program SRCP Speaker Theatre

Wednesday, 23 October 11:00am - 11:45am Hazardous building materials – Know the risks and control measures

2:00pm - 2:45pm Panel: Methamphetamine affected properties – what’s the hype?

Paul Corry, Managing Principal – HazMat and Property Risk, Assess Control Assure This presentation will provide the basic knowledge on how to prevent exposing yourself, staff, contractors and the public to hazardous building materials during planned works. The session will cover regulatory obligations, health risks associated with these hazardous materials and best practice for ensuring they are safely controlled during works.

11:45am - 12:30pm Understanding pH - The secret to cleaning success Everard Paynter, Owner Director, Actichem (Applied Products Australia) A basic understanding of the chemistry of alkalis and acids is the secret to perfect outcomes in practical cleaning applications. Gain a simple yet valuable insight into how matching the pH of a detergent to the pH of the soiling to that of the substrate will remove mountains of cleaning headaches and bring out the professional in you.

12:30pm - 1:15pm Australian carpet trends Allan Firth, Executive Director, Carpet Institute of Australia Limited Allan Firth will address the local trends within the carpeting industry and discuss the changes in carpet fibre types, styles and backing systems. He will also provide an explanation of the Australian Carpet Classification Scheme grading system and discuss the recent changes to the textile floor covering cleaning maintenance standard (AS/NZS 3733) and installation standards (AS 2455 Parts 1 & 2).

1:15pm - 2:00pm Yes, No & Maybe: Am I really covered?

• Donella Clark, Licensed Estate Agent, Department Leader & New Business Development, Obrien Real Estate • Philip Hibbs, Principal Consultant, Hibbs & Associates • Jason Twigg, Franchise, Training & Education Manager, Steamatic Australia There has been a rise in the number of homes being tested and reported for methamphetamine residue. As a result, there has been widespread media coverage. What does this mean for the restoration and remediation industry and for the reality market?

Our three panellists will review the methamphetamine ‘crisis’, its impacts on consumer awareness & business operations and where they foresee the industries are headed when it comes to Government Legislation.

2:45pm - 3:30pm The Sick Building Syndrome – Poor Indoor Air Quality, Water Ingress & Building Related Illness Jason Green, Principal Consultant – Occupational Hygiene, Greencap The sick building syndrome has numerous impacts which can cause human health issues, job stress, dissatisfied work environment and potentially high remediation and rectifications costs. Building defects, lack of compliance and poor design can lead to mould growth and poor building construction, the use of non-compliant/unsafe building materials and lack of check workmanship can lead to indoor and environmental issues.

Independent assessment and remediation advice is vital in achieving successful outcomes. This presentation will cover these aspects and provide some guidance around management of these issues within operating buildings.

Luke McMahon, Managing Director, BeSpoke Insurance This session will address the common misconceptions of small-to-medium sized business when it comes to their insurance coverage. Luke will examine real life examples of areas of exposure and opportunity and the potential threat it can hold to a business and its operations.

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INCLEAN September / October 2019

3:30pm - 4:15pm Changes in the Australian Standard for Carpet Cleaning Colin Nation - Nation Training Colin Nation will examine the new Australian Standard 3733/2018 Textile Floor Coverings – Cleaning and Maintenance of Residential and Commercial Carpeting. Attendees will gain an understanding of the standard, the major changes and how this relates to your operations.

The final program is subject to change.

REGISTER NOW www.issacleaninghygieneexpo.com

SRCP Speaker Theatre

Thursday, 24 October 11:00am - 11:45am Are You Ready For Rug Cleaning?

Aaron Groseclose - Master Rug Cleaner and Former President, Masterblend International Guest Speaker Aaron Groseclose will discuss what it takes to start a rug cleaning business. Do you have the right equipment and training to clean the new challenging rugs which have come to market? Aaron will use various cleaning operations to review methods that fit a variety of budgets.

microbial volatile organic compounds (MVOCs) is an important consideration to make before carrying out any remedial work.

Additionally, understanding the importance of applying best practice remediation processes and the role of well-trained professionals in mitigating ongoing risks to building owners must be acknowledged.

2:00pm - 2:45pm Panel: What you Can't see

11:45am - 12:30pm Fire & Smoke Damage – The Challenges Brian Murphy, Managing Director & Certified Occupational Hygienist (COH), EHS Assess Pty Ltd Fire damaged buildings present unique challenges for restorers, builders and cleaning contractors.

Acknowledging, considering, identifying and assessing these from the outset can increase the project teams’ chances of successful remediation. EHS Assess provide an example of a fire damaged building case study, including pre and post assessment criteria adopted and the benefits of such an approach.

12:30pm - 1:15pm How do you run your own race in a highly competitive market?

Jenny Boymal, Marketing Strategist, Your Ideal Customer The cleaning and restoration industries are very competitive. Everyone is complaining about margins and struggling to find a way to get a competitive edge. In this presentation Jenny will discuss how you can approach your business from a different perspective to be positioned in a place where competitors becomes a lot less relevant.

1:15pm - 2:00pm Mould indoors: Health risks and common remediation misconceptions Dr. Michael Taylor, Principal Consultant, Greencap Both hygienists and remediators are frequently requested to investigate water damage and mould growth in a range of indoor environments. However, exposure standards for fungal spores and the toxins produced by moulds (mycotoxins) do not exist, and with no real-time monitoring available, professionals working in this area need to be aware of the potential for exposure to these microbial hazards and the health effects associated with them. Understanding that the processes carried out during investigation and remediation may create hazards by liberating spores, fungal hyphae and

The final program is subject to change.

• Ivi Sims, WLS/ CMP/ AM AIRAH Triple Masters, Level 3 ATFA • Clint Askew, National Services Manager, Flood Restoration Australia Poor indoor air quality can leave the occupants of a commercial or residential building exposed to potential health risks. Unmaintained or inappropriately installed HVAC systems can act as the breeding ground and transmit some of these various building related illnesses. The difficulty comes with the fact that the dangers often lay hidden to the eye. Join our panel as they discuss hidden issues and dangers they have uncovered.

2:45pm - 3:30pm Past, present and future – what every small business needs to know Amanda Kenafake, CEO, Power Tynan 2018 saw changes across accounting, banking, finance and payroll areas. During this session Amanda Kenafake will provide a reflection on these changes and update you on things that you need to look at now to ensure your company is covered. This session will provide a snapshot of the economic landscape to make sure you are fully armed to achieve your business and personal goals.

3:30pm - 4:15pm Moisture Meters & Detection – Understanding how to get the very best from your Moisture Meter Garry Carroll, Managing Director, Restore Solutions This interactive and engaging session will provide insight on how to check for moisture in concrete, timber, building materials as well as environmental readings. How to report on your water damage moisture detection.

www.incleanmag.com.au

27

Workshops

Exhibitors

AIP Technical Seminar: 2025 National Packaging Targets and the move to sustainable packaging

3M

9am – 10.30am, Wednesday 23 October 2019

3M provides facility managers and contract cleaners with innovative, sustainable high-value solutions to help protect a building’s life and enhance the performance and productivity of employees. 3M facilities care and cleaning solutions enhance protection, performance and productivity for the life of a building.

Whether you need cleaning supplies or janitorial supplies, facility maintenance materials, or specialty items from floor mats to safety tapes and treads, 3M products deliver. We also provide industryleading Scotch-Brite™ products for food services cleaning needs, from griddle cleaning to appliance cleaning, as well as food quality and food safety products.

Presenters: Barry Cosier, Sustainability Director, Australian Food and Grocery Council, Kurt Palmer, Director, Australian Industrial Ecology Network (AIEN), Keith Chessell FAIP, AIP Board Member, Australian Packaging Covenant Organisation (APCO), Michael Vandertop, Managing Director, Rhima Australia and Simon Van Leuven MAIP, Managing Director, Vanden Recycling.

Cost: AIP/ISSA members: $20 +GST/ Non-members $30 +GST The Australian Institute of Packaging (AIP) technical seminar, Understand the 2025 National Packaging Targets and the move to Sustainable Packaging: The impact on the waste and cleaning industries, is designed as an interactive panel discussion so attendees can understand the challenges and changes faced across the entire supply chain.

For more information visit http://aipack.com.au

Work Health Safety 101 9am – 12pm, Thursday, 24 October 2019 Lorraine Rogic, Managing Director, Logic Business Resources Cost: ISSA/SRCP Member: $100/ Non-Member: $80 This session will assist business owners, managers and staff understand the responsibilities, processes and systems involved with compliance and how it can be achieved by conducting safety inspections, activating your communication and consultation mechanisms and training your workforce on using SWMS and risk assessments.

Topics to be covered: • Scope of responsibilities • Safety inspections • Hazard assessment • Hazard communication • Safety committees • Safe work method statements/risk assessments • Recordkeeping For more information visit www.issacleaninghygieneexpo.com or email oceania@issa.com

IICRC Rug Cleaning Technician Course Wednesday, 23 October – Saturday, 26 October 2019

Stand 110

www.mmm.com

ABCO Products Stand 85 Australia’s leading cleaning and hygiene products and equipment supplier. Abco Products is a national powerhouse of iconic cleaning and hygiene brands to ensure your facility is clean and up to specs at all times. With offices in Sydney, Melbourne, Perth and Brisbane.

Our extensive range of high-quality consumables, commercial cleaning chemicals, cleaning supplies and commercial cleaning machinery is backed up with decades of industry knowledge and experience facilities management industry. To make things easier for your purchasing team we have a smart online ordering system that can create customised ordering templates for multiple sites.

This will cut down your ordering process significantly giving you more time to focus on your business. We are committed to leading the industry by providing sustainable cleaning solutions that increase efficiencies and improve risk management.

www.abcopro.com.au

Agar Cleaning Systems Stand 17 Agar manufacturers high performance, commercial and industrial cleaning products that boost the productivity of cleaners all over Australia. As an Australian-owned and operated company, Agar strives to provide high quality, consistent and reliable chemicals that offer our customers a high level of value. With over 50 years experience, you can be sure that Agar has the know-how to provide you with excellent products and expert technical support to back them up. Renowned for its quality of service, Agar provides its customers with a range of support services to make their life easier.

Its team of highly trained staff are experts in cleaning and can assist with answering a variety of questions and problem solving.

www.agar.com.au

Aaron Groseclose, Senior Carpet Inspector, Master Textile Cleaner, and Certified Rug Specialist

AlorAir Solution Australia & New Zealand

Cost: ISSA/SRCP Member: $800/ Non-Member: $1000

Stand 95

This comprehensive course will cover: • Construction of oriental rugs • Identification of rugs • Pre-cleaning inspection • How to set up a mini plant • Fringe cleaning and dye bleed correction • Practical training at Jumbuck Cleaning and Restoration facility • The course will conclude with a two-hour exam.

For more information visit www.issacleaninghygieneexpo.com or email oceania@issa.com 28

INCLEAN September / October 2019

International leading brand, AlorAir, provides equipment to the cleaning and restoration industries. Our philosophy is innovative design, simplicity, versatility, performance and value – with stateof-art research, design and manufacturing facility.

Our range includes dehumidifiers, low-profile fans, axial fans, air scrubbers to crawlspace units, with mobile Apps for monitoring offsite. All products are rigorously tested with relevant Australian standards approvals. International patents, 2-5-year guarantees, local service, training and support.

Launch of newly patented unit at the show – SLGR (super low grain) WIFI dehumidifiers – applications in commercial/domestic,

REGISTER NOW www.issacleaninghygieneexpo.com

cold-rooms, hospitals, cigar/wine storage and more.

Our sister company DER supplies dust-management systems MaxVac (HClass, silica), moisture/ATP meters.

www.alorair.com.au

Ausleave Stand 9 A number of Australian states and territories provide portable long service leave schemes for workers and employers in the contract cleaning industry. Long service leave payments are based on a worker’s service to the industry, rather than service to one employer. If you engage people to perform cleaning work, in one of these states or territories, you must register with the Scheme so your workers can accrue long service leave.

In Queensland, contact QLeave on 1300 QLEAVE or visit

www.qleave.qld.gov.au In NSW, contact Long Service Corporation on 13 14 41 or visit

www.longservice.nsw.gov.au In ACT, contact ACT Leave on (02) 6247 3900 or visit

www.actleave.act.gov.au

regularly monitored by our management • We provide our cleaning staff with the specific cleaning requirements for each site • We recognise that effective communication between the client and Blue Sky is essential

www.blueskyvic.com.au

BSCAA Pod 3 The BSCAA is Australia’s peak industry representative body for the building services industry. Our association members include contractors for cleaning, security, facilities management, and grounds maintenance. The Building Service Contractors Association of Australia (BSCAA) is the highest-level body for the industry, it provides important advice and guidance to government and non-government bodies alike. BSCAA has been representing the rights of its members and advocating for industry improvement for more than 50 years. BSCAA works closely with a variety of suppliers to the industry to ensure members are at the forefront of industry innovation. BSCAA is a 100 per cent Australian-owned and run industry association.

BAYERSAN TEMIZLIK LTD

www.bscaa.com

Stand 198

Cell Biosciences

Bayersan is one of the leading manufacturers of cleaning products in Europe. We have been manufacturing and developing professional cleaning equipments based on market demand and feedbacks based in Istanbul / Turkey since 2000. Bayersan has a warehouse in the United Kingdom since 2007. We export more than 62 countries worldwide. It specialises in manufacturing of • Outdoor and Indoor Window Cleaning Systems • Mop and Mopping Systems • Floor Cleaning Equipments • Cleaning Trolleys and Service Cart

www.bayersan.com

Beijing Soonercleaning Technology Co. Ltd Stand 171 Beiijing Soonercleaning Technology Co., Ltd., founded in 2003, is dedicated to produce, research and exploit spunlace non-wovens.

Soonercleaning offers professional solutions in different sectors such as medical hygiene, industrial cleaning, and domestic cleaning. One of the largest and most professional nonwoven suppliers in China.

www.soonercleaning.com

Blue Sky Services Stand 211 Blue Sky Services is an established commercial cleaning and property services provider that operates throughout Victoria and Western Australia. We provide quality cleaning and property solutions tailored to our client’s specific needs.

Blue Sky Services enable clients to achieve their goals by allowing them to focus on their core business while we focus on ours; attending to their cleaning and property needs under the strictest quality standards and with the utmost care to maintaining their assets and giving them peace of mind.

Why Choose Us • Our management has over 140 years’ combined experience in the cleaning industry • Our service offers you peace of mind • We assign the same cleaners to each site and their work is

Stand 206 Cell Biosciences is an Australian company dedicated to providing Australian industry innovative technology that would otherwise not be available, supported by a commitment to provide industry leading customer and technical support. Our cleaning verification tools can confirm within 20 seconds how well you have cleaned a surface.

www.cellbiosciences.com.au

Cleanstar Stand 100 Cleanstar is Australia’s leading wholesale distributor of commercial and domestic vacuum cleaners, vacum bags, filters, spare parts, accessories, general cleaning equipment and supplies. An Australian family-owned business, our dedicated team comprises over 100 years combined experience servicing the cleaning industry, making Cleanstar the brand the industry has come to trust and rely on. Together with our network of worldwide partners and large stock holdings, we pride ourselves on offering the most comprehensive product range in Australia. We supply to Australian and international markets and have the flexibility to deal with your specific product requirements.

Phone: (03) 9460 5655 Email: sales@cleanstar.com.au

www.cleanstar.com.au

Clientskey Stand 153 Clean Plan aims at providing the best technical solution to manage commercial cleaning organisation’s operations. Clean Plan provides features to manage activities, workload, and resources using our web-based as well as the mobile application. Users can also add unlimited specifications, activities, and sub-activities to effectively manage their business requirements. It connects businesses with their employees and clients. It also provides businesses and service providers with real-time visibility into the operations.

www.clientskey.com

www.incleanmag.com.au

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2019

Exhibitors

Conquest Equipment Stand 163 & Stand 170 Discover the clever way to clean with Conquest Equipment.

Conquest are proudly striving to lead the industry in innovation and technology by supplying hard floor cleaning solutions throughout Australasia. Our floor cleaning range consists of power sweepers and scrubbers, orbital floor cleaners and now extends to include the latest in robotics and outdoor solutions. Dedicated to providing the ultimate solution for your facility, Conquest deliver a comprehensive after sales support system, including an experienced service team, large spare parts inventory and dedicated technical support. We are so confident in our offering, that all our recommendations are backed by our unique Conquest 360 promises.

www.conquestequipment.com.au

Diversey Stand 173 Diversey’s purpose is to protect and care for people every day.

Diversey has been, and always will be, a pioneer and facilitator for life. We constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to our customers across all of our global sectors, including: cleaning products, systems and services that efficiently integrate chemicals, machines and sustainability programs. This makes us unique among leading global hygiene and cleaning companies. Everything we do has our customers’ needs at its heart and is based on the belief that cleaning and hygiene are life essentials. With over 95 years of expertise, we safeguard our customers’ businesses, contributing to productivity improvements, lower total operating costs and brand protection. Diversey is headquartered in Fort Mill, SC, USA.

www.diversey.com

includes UHS and regular speed pads suitable for terrazzo, vinyl and marble. We have recently introduced our diamond, grinding and polishing systems for concrete and various other stone floors. With our national supply a support structure we will help deliver the best possible floor care results to you and your clients.

www.eclipsefloorsolutions.com.au

Facility ERP Stand 187 Fully Integrated Contract Cleaning ERP Software Time & Attendance, eTimesheets, Payroll with Award Interpretation, Site & Contract Control, Budgets, Periodicals, Stock, Automated Invoicing, One-Offs & Ad-Hoc, Accounts, Quality Audit, Mobile via Tablets/Phones, Service Requests, CRM, HR & Employee, Document Management, Workflow and more.

Facility ERP is trusted by the leading cleaning and FM companies in Australia and New Zealand

www.facilityerp.com.au

Fujian Province Putian City Hesheng Import And Export Co.,Ltd Stand 164 We provide customers with good products and technical support, perfect after-sales service, our company is mainly engaged in proprietary or agent all kinds of goods and technology import and export business; Electronic products, cleaning supplies, wujinjiaodian wholesale and retail, we have good products and professional sales and technical team, my company belongs to putian import and export agency industry.

Fujian Putian Hanjiang Guohuan Shoes Co.,Ltd

Duplex Cleaning Machines

Stand 194

Stand 55

FUJIAN PUTIAN HANJIANG GUOHUAN SHOES CO.,LTD was established in January 1994. It is a collectively owned shoe cover company with self-support import and export rights. The company has 10 standard production lines and supporting workshops and production sites, with an annual output. The company has extensively promoted the “6S” management activities and fully introduced the ISO9001 quality management system.The company’s main customers since 1995 are PSS companies, as well as JIMLAR, IPC, ESO, TARGET and other customers, including indirect production of MELDISCO, WM customer orders. The factory has been producing and managing over the years. The quality is fully implemented in accordance with TQA2000. In line with the principle of “Quality First, Credit First”, we are committed to customer satisfaction and customer confidence.

MOST VERSATILE CLEANING MACHINES • All floor, bathroom, kitchen, cleaning and disinfecting machines • Compact floor cleaner machines • Steam vapour + steam vapour and vacuum machines Duplex Cleaning Machines Australia is an exclusive distributor of Italian Brand Duplex and Tecnovap in the Asia Pacific Region.

With over 25 year’s experience in the industry, the company has solved major cleaning issues and improved cleaning standards in many facilities. Their products until today are being used by hundreds of commercial and industrial customers around Australia and abroad including hospitals, hotels, schools, restaurants, food processing industry, and more.

Duplex Cleaning Machines products are known for being versatile, robust, high quality and chemical-free.

Now boasts a wide range of over 30 stocked machines. All of which are designed to make everyday cleaning tasks faster, greener, easier, and safer than traditional cleaning methods.

www.duplexcleaning.com.au

Eclipse Floor Solutions Stand 150 Eclipse Floor Solutions is the Australian distributor for the Pioneer Eclipse range of floor care products, these include floorcare systems for shopping centres, supermarkets, department stores, schools an child care centres. Our complete systems include floor care chemicals, propane, battery and electric buffing machines, together with the 38” Barracuda stripping machine. Our range also 30

INCLEAN September / October 2019

Fujian Xinming Daily Necessities Co., Ltd Stand 166 FUJIAN XINMING DAILY NECESSITIES CO., LTD. is located in the beautiful coastal port city, Putian City, Fujian Province, the hometown of Mazu. Xinming Co., Ltd. was established in 2010, specializing in plastic suction pipe manufacturing, covering an area of 6 mu, with 10,000 square meters of standard workshop and dust-free workshop. There are 16 production lines and more than 60 packaging machines. In recent years, Xinming’s sales in the domestic market have increased rapidly, and its export business has increased. The overall business has maintained a good momentum of rapid growth. Xinming has shifted from the market of clean goods and daily necessities in southeastern coastal cities

REGISTER NOW www.issacleaninghygieneexpo.com

of Fujian to the markets of Southeast Asia, Europe and America.

www.xinming.jxbrbw.com

Gadlee Green Cleaning Equipment Corporation Stand 90 Founded in 1993, Gadlee is a leading brand for the cleaning industry in China, with R&D, manufacturing, sales and market and service. Our sales and service network covers more than 50 cities in China and more than 30 countries and regions in the world.

Under the Gadlee brand, we have scrubbers, sweepers, other cleaning machines, biotech cleaning agents, and cleaning tools.

Gadlee is a highly recognised comprehensive cleaning solution provider for verticals in retail, transport, manufacturing and BSCs.

www.gadlee.com

GAMA Healthcare Australia Stand 199 GAMA Healthcare is a dynamic, innovative company at the forefront of infection prevention technology. We specialise in the manufacture and distribution of revolutionary IPC products and the provision of exceptional aftercare support. Founded by two doctors on a mission to protect patients from infection. GAMA is the preferred choice for infection prevention professionals worldwide thanks to our innovative products, verified science and awardwinning aftersales support.

www.gamahealthcare.com.au

Hako Australia Stand 125 Hako Australia, which includes Hako, Powerboss, Minuteman and Robotic brands, celebrates 35 years supporting customers in Australia and NZ this year. 90 per cent of our products come from our plants in Germany, Europe and USA. Rotobic products are still manufactured or assembled in Australia.

Our ethos of manufacturing sustainable, long life cleaning equipment, coupled with the most experienced front line and customer care support team in the industry is why our customers continually choose to buy Hako products.

Simplicity in design - certified water saving solutions, less parts, chemical free cleaning solutions, autonomous cleaning, integrated environmental cleaning. Quality solutions, quality people!

www.hakoaustralia.com.au

Hangzhou Shaklee Technology Limited Company Stand 202 Our company, Hangzhou Shaklee Technology Co.,Ltd. is a professional manufacturer and exporter specialising in a variety of household wipes, including kitchen wipes, furniture wipes, floor wipes, bathroom wipes, glass wipes, etc. All of our goods are ecofriendly nonwoven products, made from 100 per cent biodegradable natural fiber. We offer professional OEM service to our clients.

www.hzshaklee.en.alibaba.com

Helix Solutions

GECA

Stand 133

Pod 2

Helix Solutions is an Australian owned company bringing specialised and innovative disinfecting and safety products from around the world to Australians. Operating in many of Australia’s largest hospitals, let us show you how you can achieve a hospital grade disinfection level without any extra work. See how our spill kits can safely and effectively clean up any spill in a compact oneuse pack. Come and see the latest ceiling tile technology where you will never have to clean a ceiling again!! All with Australia’s best customer service.

GECA is a sign that buyers can trust. A purpose driven, not-for-profit, providing solutions for sustainable consumption and production.

Our services and ecolabel provide procurement professionals and consumers with an independent, reliable and credible way to make environmentally preferred choices and is widely recognised by government, business and green building schemes.

GECA was built with a strong role to combat greenwash to minimise environmental, health and social impacts.

Our transparent certification program develops standard, like our Cleaning Products and Cleaning Services standards, against which products and services can be independently assessed following ISO 14024 principles for world best practice in ecolabelling.

www.geca.eco

Greenspeed Australia Stand 140 Greenspeed Australia offer quality microfibre products to the healthcare, commercial cleaning and hospitality markets Greenspeed offers a total solution of innovative, high-quality cleaning technology with the end user and environment in mind.

Our wide range of quality microfibre offers customised products for all surfaces and a variety of applications. We pride ourselves on our experience, expertise and innovation in bringing best possible practice to professional cleaning. Greenspeed Australia are official partners of Tersano. Chemical-free Cleaning technology. Greenspeed products are certified by GECA (Good Environmental Choice Australia).

www.greenspeedaustralia.com.au

www.helixsolutions.net.au

Hygiene Systems Stand 113 Hygiene Systems is an innovative and dynamic provider of specialist hygiene products and services. Founded in 1998, our unique approach has helped us to steadily grow into the nationwide company we are today. We are Australian-owned and operated with operations both here and in New Zealand. Our head office is in Yatala, Brisbane and we have bases in Sydney, Melbourne and Perth. Our large distribution network around the country enables us to service most Australian cities. We provide specialist hygiene dispensers and consumables, many of which are designed here in Australia, specifically for the Australasian market.

hygienesystems.com.au

Quick Consults @ ISSA Stand 209 Expert, private, complimentary consults on topics such as IR/HR, insurance, accounting, WHS and more!

WEDNESDAY 23 AND THURSDAY 24 OCTOBER Contact laurenm@issa.com

www.incleanmag.com.au

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2019

Exhibitors

Iclean Australia

ISSA

Stand 150b

Stand 209

Iclean Australia is proud to be the Australian distributer for the Gaomei range of quality cleaning equipment. Gaomei has been a leading manufacturer of quality cleaning machinery since 1997, with a product range to suit domestic, commercial and industrial applications. With all manufacturing in the 3 plants in Hefei China, the diverse range encompasses carpet cleaning equipment, ride on and walk behind auto scrubbing machines with a smart IOT range, rotary grinding and stripping machines and industrial ride on battery sweepers. Quality equipment and combined 40 years of experience from the Iclean Australia team is a winning combination, for the successful launch of the Gaomei range into Australia. To learn more about our products, please come visit our stand and say hello.

ISSA is the leading worldwide association for the cleaning industry and represents all the professions it encompasses and allies with other trade organisations that share members’ common goals. Our mission is to change the way the world views cleaning – increasing the appreciation for cleaning as an investment in human health, the environment and an improved bottom line.

www.elitecleaningsolutions.com

IICRC Pod 1 The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organisation for the cleaning and restoration industry. The mission of the IICRC is to establish and advance globally recognised standards and certifications for the inspection, cleaning, restoration and installation industries.

www.iicrc.org

Industrial Brushware Stand 31 Industrial Brushware - Asia Pacific’s largest brush manufacturer with manufacturing facilities in Melbourne, Sydney, Brisbane, Adelaide, New Zealand, Indonesia and Singapore. For over 27 years, Industrial Brushware has been servicing the brush industry with a reputation as the specialist go-to manufacturer for custom built brushes. With state of the art, cutting-edge, European equipment, Industrial Brushware is unequalled in its capacity to manufacture the most diverse range of brushes on the planet.

As well as manufacturing a full range of brushes to suit most known brands of cleaning equipment, we have now partnered with leading industry suppliers Roots Multiclean & NSS to distribute their range of Sweepers, Scrubbers & Battery Burnishers.

www.industrialbrushware.com.au

Ionic Systems - SkyVac Australia Stand 201 & 195 Since 1997 Ionic Systems has manufactured The Reach & Wash® System for the cleaning of windows, solar panels and many other high-level surfaces quickly, efficiently with little environmental impact. Recent developments and expansions of genre has seen cleaning systems move into public transport, buses and trains and our new major partners in aviation, Aviall a Boeing own company.

Under the umbrella, you will also see other major brands such as Skyvac, a leading manufacturer in gutter vacuums and high reach dusting and vacuuming equipment. If you are after traditional hand tools, Moerman range will have you covered. Since 1885.

www.ionicsystems.com.au

www.issa.com/oceania

Jetwave Group Stand 60 Jetwave Group has been designing, importing, manufacturing and distributing cleaning equipment throughout Australia since its incorporation in 1992.

Jetwave is a specialist in designing and manufacturing industry and application specific purpose built high pressure cleaning solutions.

We have designed and built high pressure water cleaners and drain cleaners / hydro-jetters for the commercial cleaning, janitorial, mining, oil and gas, shipping, aviation, plumbing, government and councils and construction just to name a few. We empower clients high pressure cleaning needs, incorporating expertise, quality and development of innovative cleaning products in hot and cold water.

Through our market position and product strategy we maintain manufacturing flexibility to realise more value and functionality for our customers purpose built cleaning equipment.

www.jetwavegroup.com.au

Kärcher Stand 138 When it comes to cleaning solutions there is no one quite like Kärcher. With the largest range in the industry, the family-owned enterprise has come a long way since Alfred Kärcher’s first inventions and is now 13,000 employees strong with an unrivalled portfolio of over 3000 machines - providing solutions from industrial sweepers and floor scrubber’s to vacuum’s and of course, pressure washers; after all, that’s where the Kärcher story first began.

As the world’s largest manufacturer of cleaning machines, we understand that each of our professional customers has their own unique cleaning tasks; that’s why we develop our products for a wide range of industries with outstanding results. Our field teams consist of many industry experts across a wide range of markets – BSC, healthcare, hospitality and vehicle cleaning solutions.

Whatever the cleaning task, we have the solution. 1800 675 714

www.kärcher.com.au

Kennedy Hygiene Stand 207 Kennedy leads the field in service friendly integrated washroom hygiene systems. We aspire to be the hygiene service specialist’s supplier of choice for best in class washroom hygiene systems worldwide. Kennedy operates under ISO 9001 and ISO 14001 quality and environmental accreditation’s. Every new dispenser is designed to fit seamlessly with previous product generations – it is this gradual evolution of design that makes the Kennedy range truly integrated. www.bluetongueindustries.com.au

www.kennedy-hygiene.com

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INCLEAN September / October 2019

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Krystalshield & Shield Chemicals

Nilfisk

Stand 76

Stand 155

Krystalshield & Shield Chemicals are innovators and creators of Nano protective coatings and environmentally sustainable chemicals that improve the quality and durability of many surfaces. Our coatings and chemicals help to reduce your overall maintenance, renovation and cleaning costs and from a facilities and asset management perspective, there is clear evidence that they increase the service life of treated substrates and help to maintain asset values by keeping aesthetic appearance. Some of the products we supply include cleaning & maintenance chemicals, industrial, hospitality, automotive, graffiti remove and prevention, specialty coatings, specialty cleaners and pest control.

For more than 110 years, Nilfisk has been one of the world’s leading manufacturers of premium cleaning equipment, and trusted aftermarket offerings to professional customers. Nilfisk products are renowned for their reliability and productivity, with a floor care range that extends to commercial vacuums, hazardous vacuums, backpacks, pressure washers, scrubber dryers and sweepers. Leading the way in innovation and technology, Nilfisk is continually improving its product range, to meet customers’ current and future needs. The Nilfisk product umbrella includes Nilfisk, Kerrick, and Viper branded equipment.

www.krystalshield.com.au

Oates

Makita Stand 180 Makita is leading the way in commercial cleaning, cordless Power Garden and Building & Construction solutions. Makita’s market leading Brushless motors provide longer runtime and 18Vx2 technology provides more power. Boasting the world’s largest range of tools on one 18V lithium-ion battery, Makita has the cordless tool solution you need to get the job done safely and efficiently. Paired with market leading rapid charge technology, Makita batteries are ready to work when you are!

www.makita.com.au

www.nifilsk.com

Stand 175 Oates is an Australian company supplying professional quality cleaning products for the home and industry for over 85 years. With an extensive national warehousing network and over 1500 products, Oates prides itself on delivering the highest level of quality products with national service.

In 2017, Oates was acquired by Freudenberg, opening the door for the launch of the Vileda Professional brand. Recognised as an international leading innovator and technology company, providing professional cleaners with cost-efficient and high-performance cleaning solutions, Vileda professional, together with Oates offers, complete and unique cleaning solutions, to make every customer more efficient.

www.oates.com.au

Nano4Life Australia Stand 13 At LiveMore, we innovate, manufacture and market state-of-the-art technological products. Nano4Glass nano-technology surface coating - Get your glass surfaces coated with LiveMore Nanotechnology: Smarter – Keeping the surface protected all times and saving you many hours of cleaning all year round.

Simpler – Apply it yourself once & then forget about it! Comes with simple to follow instructions, making it quick & easy to apply.

Greener – Made of quartz sand (liquid glass). Formulated keeping the environment in mind, helping to keep our planet green It can be applied to shower screens, all glass surfaces including glass windows and doors and glossy tiles.

www.nano4life.com.au

Pacvac Stand 160 When you move fast, your business moves fast.

Pacvac will be at ISSA in Melbourne this year demonstrating one of the lightest, cordless backpacks on the market. If improving productivity and saving money is your thing then make sure you stop by for a chat and a demonstration. Using a cordless backpack vacuum will see you cleaning spaces four times faster than conventional methods. We look forward to welcoming you to Stand 160 and discussing ways of saving you time and money.

Find us online and be sure to tag us! Hashtag #pacvac Instagram handle @pacvac Twitter handle @wearepacvac

www.pacvac.com

Nantong Weizhou Environmental Protection Co. Ltd

Pall Mall

Stand 190

Stand 86

NanTong WeiZhuo Environmental Protection Equipment CO., LTD is a professional enterprise in manufacturing environmental equipments. NanTong WeiZhuo produces high-quality and low cost products by cooperating with the international famous parts suppliers and manufacturing with the first-class technology. The products have the characteristic of novel design, safe operation and high durability. Besides, our products widely used in various industries, such as factories, hospitals, ports, oils, electrical power, railways, hotels, environmental protection industry, automobile manufacture, mining industry and so on. Our company has passed ISO9001 international quality system certification and our products have passed CE certification.NanTong WeiZhuo is willing to provide comprehensive after-sales, maintenance services and we treat customers as our friends.

Importers and manufacturers of the largest range for floor pads, window cleaning equipment and cleaning accessories including Glomesh, Unger and Gala.

www.cwz.en.china.cn

www.pallmall.com.au

peerless jal Stand 162 Peerless JAL has been introducing innovations to the Australian market since 1947. We are excited to bring two world leading technologies at ISSA Aus: Hagleitner introduces blue tooth technologies to the cleaning chemical market with breakthrough formulations and dosing systems. Dr Schutz eliminates the need for replacing floors and stripping and sealing through our floor remake technology. Visit us to learn more!

www.peerlessjal.com.au www.incleanmag.com.au

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2019

Exhibitors

Polivac International Stand 70 You can rely on Polivac for Safety, Reliability and Innovation.

Polivac International is recognised as Australia’s leading manufacturer of commercial cleaning equipment and a major exporter of advanced cleaning technology worldwide.

Founded in 1949, on the invention of the world’s first suction polisher, the PV25. Over many decades, Polivac has developed a wide product range to suit all types of commercial cleaning.

Polivac’s business model is to concentrate on developing and manufacturing cleaning equipment at the company’s manufacturing plant in Kensington, Victoria, with over 120 distributors in Australia and 12 internationally. The current Polivac machine range is diverse and versatile, covering hard floor maintenance, carpet cleaning, concrete grinding and finishing through to timber floor sanding, backpack and canister vacuum cleaners. The range includes electric, gas and battery-powered models suitable for a wide range of cleaning environments and applications. Primary focus is on floor maintenance and cleaning through machinery designed to produce high quality, highly durable floor finishes and deep cleaning.

Polivac International attained the International Quality Standard ISO QA 9001 in 1997 and has since maintained this Quality Certification.

scientific. It contains state-of-the-art equipment, professional staff and scientific management.

Putian Evergreen Trading Co.,Ltd Stand 134 Putian Evergreen Trading Co.,Ltd. provides good products and technical support, sound after-sales service, our company mainly engaged in: cleaning supplies, daily necessities, etc. We have good products and professional sales and technical team.

Putian Hanjiang Xinrong Industrial Co.,Ltd Stand 28

www.polivac.com.au

Office address in putian city HanJiang area culvert industrial zone, on June 16, 2006 in putian city, fujian province HanJiang area was registered by the administration for industry and commerce, the registered capital is 9.18 million. Developed 13 years ago, we provide customers with good products and technical support, perfect after-sales service, our company is mainly engaged in toilet paper, paper products, wire, tape, cloth, desiccant, computer embroidery, proprietary or agent all kinds of goods and technology import and export we have good products and professional sales and technical team.

Putian Best Top Trade Co.,Ltd

Putian Huazhishang Trade Co., Ltd

Stand 196

Stand 22

All areas of daily necessities and cleaning products, sanitary agents, mats, carpet maintenance chemicals, professional cleaning agent disinfectants, photocatalysts, indoor air quality testing and other public health cleaning. For high quality products, our professional quality inspectors are responsible for and carefully supervised. Our company also has a quality management system that is stylish and scientific. It contains state-of-the-art equipment, professional staff and scientific management.

Putian Huazhishang Trade Co., Ltd. was established on April 09, 2019. It is registered in Room 1606, Building 3, E District, 1786 Yanshou Zhongjie, Gongchen Street, Licheng District, Putian City, Fujian Province. Business scope includes daily necessities, household goods, automatic mops, buckets, etc. Products are exported to Japan, Korea, Southeast Asia, Europe and other parts of the world.

Putian Chengxiang Jiahe Textile Co.,Ltd. Stand 193 Putian Chengxiang Jiahe Textile Co.,Ltd. is a professional enterprise which mainly develops, produces and sells bath towels, sauna towels, rubbing bath towels and other household textiles. Since its establishment, the company has developed a workshop area of 3000 square meters, with more than 100 employees. Our company has advanced international production equipment and strong production capacity to ensure quality and delivery. Our company has nearly 100 kinds of products with independent property rights.

It uses natural materials such as cotton, hemp, bamboo fiber, nylon, banana fiber, tea fiber, etc. and can also produce according to the material requirements of customers. Adhering to the modern management concept, adhering to people-oriented management, focusing on product research and development capabilities and quality improvement, products are now exported to Europe, America, Japan and South Korea and other countries and regions.

Putian Desheng Shoes & Garment Co.,Ltd Stand 165 We have always kept in touch with them, all based on our efficient sample research and development, flexible order operations and reliable product quality. Because we have the most passionate and experienced employees. For high quality products, our professional quality inspectors are responsible for and carefully supervised. Our company also has a quality management system that is stylish and 34

INCLEAN September / October 2019

Putian Junlong Footwear Co.,Ltd. Stand 161 Putian Junlong Footwear Co.,Ltd. is a wholly-owned enterprise, located at 888 Meiyang Road. Always adhere to the “quality first, customer first, reputation first” as the purpose, “production as the basis, quality for development, management for efficiency” concept, rapid development and success of the cause. In order to further improve the company’s quality management level, our company is establishing a quality management system according to ISO 9001:2008 standard, which will make the company’s development and product quality continuously improved.

Putian Teamforce Trade Co.,Ltd Stand 195 Putian Teamforce Trade Co.,Ltd Major sales. All areas of daily necessities and cleaning products, sanitary agents, mats, carpet maintenance chemicals, professional cleaning agent disinfectants, photocatalysts, indoor air quality testing and other public health cleaning. We have always kept in touch with them, all based on our efficient sample research and development, flexible order operations and reliable product quality. Because we have the most passionate and experienced employees. For high quality products, our professional quality inspectors are responsible for and carefully supervised. Our company also has a quality management system that is stylish and scientific. It contains state-of-the-art equipment, professional staff and scientific management.

REGISTER NOW www.issacleaninghygieneexpo.com

Putian Xinxiang Joint-Stock Co.,Ltd. Stand 30 Cleaning supplies are our main products and business scope. We follow the development trend, continuous innovation, has been stable and reliable product quality and good business reputation, has won the trust of the majority of customers. Now we have a group of capable management personnel and a high-quality professional and technical team.

R&J Batteries Stand 203 R&J Batteries is Australia’s largest independent and family owned Battery Company with 20 locations across Australia and New Zealand. Importing and distributing some of the world’s leading industrial battery brands including US Batteries, Fullriver Batteries & RELiON Lithium Batteries. R&J Batteries are also the master distributors for LESTER Battery Chargers and test equipment.

R&J Batteries industrial battery product range are ideal for Floor Machines with a full range of sizes suitable for Scrubbers & Sweepers. R&J Batteries also provide full after sales support including technical training on safe battery handling, battery testing and installation of industrial batteries & chargers.

Delmhorst, Injectidry, Benefect, Fiberlock, Bio-Reveal, Zipwall, and Tramex. All of these are listed as top-grade brands and are verified to deliver the solutions required. At Restoration Express we are the restoration equipment specialists.

www.restorationexpress.com.au

Richard Jay Stand 18 Richard Jay is a family-owned Australian business launched in 1969.

Since then, we have become Australia’s preferred supplier of commercial, industrial laundry and warewashing equipment for hospitality, healthcare, government, mining, facility management and community operations of all sizes. Our broader range includes dosing & washroom dispensing, chemicals and microfibre.

We are continuously identifying new ways for our clients to reduce their environmental impact and utility costs as well as ways they can simplify and streamline their laundry, housekeeping, hygiene, cleaning and ware-washing services.

Contact our team for more information. Our expects operate nationwide to meet your needs locally and immediately.

www.richardjay.com.au

www.rjbatt.com.au

Rubbermaid Commercial Products

RapidClean

Stand 152

Stand 65

Rubbermaid Commercial Products (RCP), headquartered in Huntersville, N.C., is a manufacturer of innovative, solution-based products for commercial and institutional markets worldwide.

Since 1968, RCP has pioneered technologies and system solutions in the categories of food services, sanitary maintenance, waste handling, material transport, away-from-home washroom and safety products. RCP, an ISO 9001:2000 manufacturer, is part of Newell Brands’ global portfolio of leading brands and continues to develop innovative products.

RapidClean is an Australian & New Zealand owned national company with over 60 store locations. Our business is made up of cleaning supply experts operating their own stores. Our stores stock major brands of industrial, commercial and environmentally friendly cleaning, catering, safety & packaging products. Our RapidClean staff pride themselves on delivering the best cleaning products and honest advice at the most cost effective price. Our aim is to provide our customers with the support of a national organisation while providing a local service, single source, cost effective one-stop-shop solution.

www.rapidclean.com.au

www.newellrubbermaid.com

Sabco

Renault Australia

Stand 177

Stand 80

Sabco Professional has always been synonymous with a high quality standard. We offer a wide range of cleaning products suited to every industry including: Healthcare, Office Buildings, Hotels, Restaurants & Industrial.

Renault commercial vehicles blend quality, practicality and value for money with engaging driving dynamics and European style. They appeal to the professional: successful and self-motivated, confident and individual, people who appreciate intelligent design. Owning a Renault van communicates their values and professional standards.

They take pride in their work. Whether it’s a single van for a small cleaning business, or hundreds for a major fleet, all Renault customers can expect the same level of service, expertise and convenience from network of 57 dealers nationally, including our growing network of PRO+ Commercial Vehicle Expert Dealers. A Renault light commercial vehicle is made to make business sense - that’s why Renault was Europe’s No 1 LCV manufacturer for 18 years running.

www.renault.com.au

Restoration Express Stand 5 At Restoration Express we pride ourselves on not only delivering the quality tools and equipment you need for restoration services but having second to none after sales service. We offer a growing range of products from a number of world leaders in restoration equipment. Some of the brands provided include – Phoenix,

www.sabco.com.au

Saraya Australia Stand 11 SARAYA is a global manufacturer of sanitation and hygiene products. We encourage the well-being of people through products and services that inspire environmentally friendly solutions to hygiene, infection prevention and healthy living.

SARAYA has been recognized for the use of natural ingredients and sustainability in its products. Our mission is to improve the sanitation, environment and health of the world.

Backed by extensive research and development, SARAYA’s dedicated design team continually deliver innovative products, from concept through to manufacturing. SARAYA’s products include Foaming Soap, Sanitiser, Wipes, and Dispensers.

www.saraya.com.au

www.incleanmag.com.au

35

2019

Exhibitors

SEBO Australia Stand 109 Made in Germany - SEBO Floorcare products consist of Professional Upright and Barrel Vacuum Cleaners, Powerheads, UHS Polishing Head, Dry Carpet Cleaner and a host of cloor to ceiling Accessories. Our aim is to deliver you floorcare solutions which are easy to use, service friendly, efficient and cost effective.

Try a SEBO today - it works for you!

Business Phone Number: (02) 9678 9577

quality advice and effective cleaning and sanitising solutions. Our dry steam technology gives improved results while minimising chemical usage. Steam provides an easier, safer and more effective cleaning solution for any industry. Our clients cover Health & Aged Care, Education & Childcare, Food Production & Manufacturing, Supermarket & Retailers, Hospitality & Tourism, Auto & Transport and Commercial Cleaning industries. Steam Victoria is our Victorian distributor for sales and support.

www.steamaustralia.com.au

www.sebo.com.au

Success Property Improvement

Shenzhen Sponda Science & Technology Co., Ltd

Stand 168

Stand 167 Established in 2013, Shenzhen Sponda Science & Technology Co., Ltd. specializes in the research, development and production of Cellulose sponge, Nano sponge, Extra Power of Melamine Sponge and so many other cleaning products. We implemented ISO9001 from 2015, and can provide SGS testing reports to secure RoHS/ REACH compliant.

www.sponda.cn

Solaris Paper Stand 75 Solaris Paper is an Australian operated and managed company, distributing high-quality toilet and tissue products throughout Australia. The Away from Home business supplies LIVI® quality toilet paper, facial tissues, towel, and related products for use in all public and private commercial facilities.

www.solarispaper.com.au

Spillz Stand 7 Spillz are dedicated to providing innovative and efficient cleaning solutions for the most challenging areas of buildings. We aim to prove that cleaning technologies have changed and that an innovative approach to cleaning can both decrease costs and increase the hygiene and overall image of facilities.

Spillz and our partners supply Kaivac cleaning systems and SpaceVac high-level cleaning equipment to the Australian and New Zealand cleaning market. Talk to us if you are interested in updating the way you clean.

www.spillz.com.au

Spitwater Australia Stand 130 Spitwater - manufacturing pressure washers in Australia for over 30 years. When you need it clean - Spitwater - that’s what it does.

We are the only company in this field with a truly national presence with factory backed distribution centres in Adelaide, Brisbane, Melbourne, Perth and Sydney, as well as dealers and distributors throughout each state and territory, all offering sales, parts and service support to customers.

www.spitwater.com.au

Steam Australia Stand 151 At Steam Australia we are proud to be experts in dry steam cleaning systems. We supply high-quality European steam cleaning equipment having built a reputation as the ‘go to’ company for 36

INCLEAN September / October 2019

Zaluti is an international brand of high-end scent machines manufactured in Holland. Our captivating fragrances, created in France in the tradition of great perfumers, are compliant to European IFRA, CLP and REACH regulations – and contain zero Alcohol. Our professional scent machines, engineered to the highest standards, offer a range of solutions to infuse the best aura for your space; making your experience with Zaluti - perfect.

Scent marketing is revolutionising environments and with Zaluti, you can create lasting impressions and unforgettable experiences.

Explore the world of ambient scenting with our authorized agent in Australia - Success Property Improvement Pty Ltd.

www.successproperty.com.au

SunTec Industries Stand 77 SunTec Industries is a leading manufacturer of commercial dehumidifiers and drying equipment with more than 20 years experience, we’ve been exporting our products to the US, Australia, New Zealand and other European countries. We’re dedicated to offer a wide range of completed drying solutions for building and water damage restoration, water management as well as commercial and industrial sectors. We also develop and produce individual OEM/ODM products for reputable customers from all sectors. We have now partnered with Dehumidifiers Australia to distribute our full range of drying equipment in Australia.

www.suntecind.com Australia Distributor: www.dehumsaust.com.au

Tennant ANZ Stand 115 Dedicated to creating a cleaner, safer, healthier world since 1870, Tennant Company is a world-leading manufacturer of indoor and outdoor environmental cleaning solutions and specialty floor coatings.

Tennant’s industrial and commercial sweepers, scrubbers, coatings, detergents, carpet-cleaning equipment, vacuums, burnishers and more deliver award-winning cleaning solutions.

www.tennant.com.au

Terracyclic Stand 1 Terracyclic’s unique sanitary waste disposal unit has a totally disposable lid and liner cartridge system, which means, no cleaning, less waste,cost savings and an overall reduction of energy use. No other sanitary waste disposal unit offers so much, our unit has a streamlined design, a unique biodegradable and disposable cartridge system and offers a range of retrofit components to deliver a solution that is perfect for your requirements. The units can be either wall mounted or free

REGISTER NOW www.issacleaninghygieneexpo.com

standing, white or black, either manual, or add a foot pedal or auto sensor the choice is yours!

www.terracyclic.com

TLP Machinery Stand 205 TLP Machinery is an Australian-owned business provides customers with reliable and cost effective methods to solve the cleaning issues. The equipment they have is designed to make cleaning even easier and more effective. Their products are affordable in a price sensitive market.

The range of high quality floor care machines are supported with excellent customer service and after sale service. Friendly and well experienced staff of TLP Machinery will help you choose what may be the best fit for your business or your situation.

www.tlpmachinery.com.au

Tork Professional Hygiene Stand 179 Tork® is the leading global brand in workplace hygiene and is dedicated to serving the needs of businesses in a sustainable way.

From paper towels in hospital washrooms to napkin dispensers in cafés, Tork delivers a better experience.

At ISSA, Tork is launching a revolutionary new hand towel dispensing system for high traffic environments. Tork PeakServe™ will reduce time spent restocking, free up space in your storage rooms and improve the customer experience during peak periods.

With 250% more hand towels, high traffic washrooms can avoid run outs and cut refill time in half.

Innovative Tork EasyCube® will also be on show – demonstrating data-driven cleaning and redefining efficiency. Tork helps you stay ahead, by thinking ahead.

30-32 Westall Road, Springvale VIC Phone: 1800 643 634 Email: customerservice@asaleocare.com

www.tork.com.au

Tradesia International Stand 111 We are a heavy weight contender in the international scene, thanks to our quality and innovative products.

We are the most of our technological edge by using input from a range of sources - R&D, Marketing, Industrial and Purchasing teams. This allows us to differentiate our image amongst our clients and competitors.

We have also simplified our approach and streamlined our products to help us strengthen our competitive edge.

www.tradesia-intl.com.pk

White Glove Co. Ltd Stand 197 We are Korean company and produce household gloves in Vietnam with high quality over 20 years.

www.whglove.com

White Magic

innovation. Its unique cleaning systems are carefully designed and specified to offer lifetime savings-top quality at the right price, SYR products are the choice of leading QSR’s, supermarkets, hotels and hospitals around the world. SYR continues to innovate and with a strong focus on service we are ideally placed to provide customers with industry leading equipment at the very best prices.

www.whitemagic.biz

Whiteley Corporation Stand 107 Whiteley Corporation has earned the reputation of being the most innovative and progressive specialty chemical manufacturer in the cleaning industry. We have always been at the forefront of research and development in the fields of cleaning and disinfection. Our products offer superior cleaning performance, product consistency - for summer and winter, and unmatched customer support and distribution capabilities to service all of your cleaning chemical requirements. Whiteley Corporation’s extensive product range is facilitated by our friendly and highly trained staff, covering specialty areas of food service, food manufacture and professional cleaning sectors. Our comprehensive product range includes Bathroom and Washroom, Carpet Care, Childcare, Food Service and Manufacturing, Hand Hygiene and Soaps, Hard Floor Systems, Odour Control, Professional Cleaning and Stone and Tile Care.

To learn more or take advantage of our show specials, speak to our team at Stand 107 at ISSA.

www.whiteley.com.au

YUN OU Paper Limited Stand 112 Our company established in 2003 with many years’ experience for making and exporting paper tissue products. Product range includes; virgin, mixed and recycled: toilet tissue, paper towel, roll hand towel, center pull towel, jumbo roll, facial tissue, napkin , interleaved toilet tissue, interfold toilet tissue, kitchen towel, etc.

All our paper products with certification as we paying attention to protecting the environment as always. All our tissue products have dispenser could match to sell( stainless steel, metal and plastic).

www.yunoupaper.com

Zhejiang Qimei Commodity Co. Stand 204 Zhejiang Qimei Commodity Co.,Ltd is a certified market leading manufacturer of private label wet wipes for more than 15 years. more than 15 years of experience. Our production covers different areas: • WPR (antibacterial, floor, cleaning, toilet cleaning biodegradable, glass, household, refrigerator, anti-grease, dryer cloths, etc.); • Baby (Classic, Sensitive, Oil, Washcloths etc.); • Cosmetics (make-up, deodorant, facial cleansing, glitter, intimate, incontinence, sand / salt removal, sports, etc.); • industry (heavy dirty wipes,machine wipes,etc) • Car Care (Antibacterial, Cockpit, Plastic, Rims, Grease Free, Leather, Insect Removal, Discs even Bicycle Towels); • Medical (disinfection wipes,detergent wipes,Asepti neutral wipes etc.,)

www.wipes.net.cn/en

Stand 91 Here at White Magic we are always looking at ways to improve our product offering to our commercial partners, we are happy to announce a new alliance with SYR (Scott Young Research) which is a well-established global company with a long history of www.incleanmag.com.au

37

SPONSORED

Smarter cleaning Robotic cleaning machines can help forward-thinking companies leverage ground-breaking robotics technology. Tennant ANZ is ready to lead the way locally with its T7AMR solution that has already sold more than 1000 units in North America and Japan.

W

e all know technology is growing faster than ever.

Computers, the Internet of Things, robotics, and other types of automation are changing the way businesses operate – from the way goods are manufactured and distributed, to the way people work and the kinds of jobs they do. And as technologies evolve, they typically become more affordable, more advanced, and more universal. This is especially true of robots.

Today’s sophisticated robots are used in more ways than ever – and their growth is accelerating. Increasingly, companies of all kinds are recognising the impact robotics and innovation can have on making their businesses – and employees – more productive and efficient. Any industry that can redeploy labour in their operations can potentially gain a significant advantage by leverage the power of robotic machines.

38 INCLEAN September / October 2019

Robotics can also help companies become more competitive. This is particularly important for or small-to-medium sized businesses and BSCs. The added boost to productivity and efficiency helps these smaller companies compete on a larger scale, or where the labor market is tighter.

Automation helps large companies compete – giving them an edge by giving their customers a better overall experience.

ROBOTIC CLEANING MACHINES Robotic cleaning machines offer many practical advantages to both facility managers and BSCs – from increasing productivity, to improving consistency of clean, with less maintenance costs from minimal human operator error.

Robots can also play a role in making work environments safer by reducing accidents and mistakes due to human error. Overnight cleaning crews, for example, can get tired and make mistakes in judgment or lose focus. This

INDUSTRY // SPONSORED can lead to accidents and damaged equipment, structures, or products. Some of these mistakes can be costly.

Robotic cleaning machines, on the other hand, are programmed to be reliable and consistent.

Many have built-in safety features that protect against accidents, whether they’re used independently of, or collaboratively with, human workers. Through the use of sensors, lasers, and cameras, robots limit the exposure to damage.

Many of today’s robotic cleaning machines offer the latest in sustainable cleaning solutions, technologies, and equipment — just like their non-robotic counterparts. Tennant’s machines, for example, minimise environmental impact in seven key categories including energy, CO2 emissions, ozone, smog, acid, eutrophication, and particulates.

Not only is this great for the environment, but it’s cost effective, too. Today’s machines require less water and fewer chemicals—saving money on supplies while reducing downtime, thereby making cleaning crews more productive. This can help companies increase their bottom line and help BCSs in particular gain a competitive advantage in the market.

THE BENEFITS TO EMPLOYEES The cleaning industry is known for high turnover.

The jobs aren’t very glamorous and workers sometimes do it on a temporary basis in between other jobs. What’s more, the current labour market is very tight and some face compliance challenges in Australia, such as ensuring correct award requirements are met. Unemployment is at the lowest levels in decades and employers are struggling to fill positions. To remedy these current challenges, robotics offers several benefits that could help retain and attract employees.

First, robotics can aid employee retention by improving job satisfaction, performance, and overall work quality. The high-tech equipment training involved enhances workers’ skills, which can make them feel more valued and help them become more desirable employees (while expanding their career opportunities).

Robotic cleaning machines can also help companies repurpose existing workers. With less of their time spent doing rote, repetitive tasks, employees have more time to focus on other cleaning tasks like cleaning windows, bathrooms, stocking, emptying trash, etc.— ones that require a human to perform. Freeing workers up also creates the potential for them to interact with customers, upsell products, or get trained to do tasks that have a more direct impact on a company’s earnings.

For companies having trouble filling positions, robotic cleaning machines can help by enabling current employees to accomplish more in less time, allowing fewer workers to accomplish the

work of a larger crew. And when it comes to attracting prospective employees, robotics brings a leading-edge perception with it that’s attractive to those interested in working for a forwardthinking company.

Embracing robotics creates the perception that a company is a better place to work, and one that values innovation. This can give a company a leg-up on the competition when it comes to attracting workers.

DATA-DRIVEN CLEANING

Floorcare is a challenge faced by many retail facilities.

Now, retailers can ensure floors are cleaned thoroughly and consistently. Just as important, labour can be redeployed to other tasks to improve facility cleanliness.

Data tracking is increasingly important and widespread across business, technology, and life in general – from sales data, to financial data, to GPS data, to health data, and much more. The way to optimise your process for best results is to know where you are, measure it against where you want to be, and then use the data to make adjustments.

For facility managers, the need to work more efficiently and effectively is always important as managers are continuously looking to improve processes, increase sustainable practices, and streamline operations. For BSCs and facility managers looking to maximise their performance with minimal investment, data tracking is an excellent solution.

A SURVEY OF NEARLY 400 FACILITIES IN THE US COMPARING CLEANING PERFORMANCE BETWEEN FLEETS USING TRADITIONAL, NON-PERFORMANCE-BASED STANDARDS AND DATA-DRIVEN STANDARDS, FOUND DATA-DRIVEN FLEETS ACHIEVED NEARLY 23 PER CENT GREATER DAYTIME PRODUCTIVITY, IN TERMS OF CLEANLINESS AND APPEARANCE.

www.incleanmag.com.au 39

INDUSTRY // SPONSORED

The International Federation of Robotics (IFR) predicts an average growth rate of 20 per cent to 25 per cent between 2018 and 2020 for the professional service robots market, reaching $27 billion in value.

Choosing robotic cleaning machines with data reporting technology gives fleet managers greater insight into cleaning performance, enabling them to optimize their cleaning performance and track key performance indicators with dashboard reporting and alerts.

This can help companies increase efficiency, reduce expenses, maximize operation time and fleet size, ensure health and safety, make fewer errors, and identify areas for improvement.

For BSCs, the proof of service report and other powerful asset management solutions can be compelling differentiators to provide extra value for their existing customers and win new business. For facility managers, it empowers them to optimize their resources and operate more efficiently, maximising budgets as well as performance results.

While usage data provides an instant snapshot of fleet performance, the true potential of the technology lies in the many ways operators can leverage the data to develop new insights, identify opportunities, and improve their results.

2020 VISION Earlier this year US-based retail giant Walmart became the first major retailer to introduce Tennant’s robotic solution, the T7AMR, equipped

Questions to ask Whether you’re just dipping your toe into robotics or are ready to take the plunge here are some questions to ask if you’re considering robotics; 1. Do I have the right application and expectations for autonomous machines?

Robots are most efficient and appropriate for wide open spaces that are cleaned for at least three hours a day, five-days a week.

Automated floor scrubbers can be trained to clean multiple routes per building and navigate around fixed objects. However, they cannot go up or down ramps and narrow hallways or corridors may provide challenges, so consider your facility before moving forward.

2. How well-positioned is the partner to enhance the technology as robotics change?

When considering partners, look for a company with a long history in the cleaning industry, plus expertise and resources to update the software, which can improve performance and functionality.

3. Once the machine arrives, how quickly can we use the machine?

Be sure to ask how long it will take to be up and running once your equipment arrives on site. For example, will it take 40 INCLEAN September / October 2019

several weeks for mapping of the facility to be completed before an autonomous cleaning machine can be used?

Understanding the vendor’s timeline for deploying an autonomous cleaning machine will help you choose the right partner for your use case.

4. Who will train my staff?

Determine if the vendors you’re considering will provide start-up training as well as ongoing and consistent education and support for your team.

5. What impacts will using robotic cleaners have on my cleaning staff?

Rather than replacing employees, robots work in tandem with cleaning teams.

Employees will need to prepare areas for robotic cleaning machines by moving floor mats, signage, carts and setting up routes. Plus, robots will need to be taught new routes when furniture or fixtures change. Additionally, cleaning staff can be reallocated and/or better coordinated so they can perform other tasks now that the robot is cleaning the floors.

“

Robotics is going to be a very important part of our strategy in ANZ and the value proposition we want to deliver for customers.

”

with Brain Corp’s self-driving operating system, BrainOS, to deliver operational efficiency, cleaning performance and customer value.

Following the success of the initial partnership, which saw 360 robotic floor cleaners, powered by BrainOS, deployed in Walmart stores, the fleet has increased by an additional 1500 machines. The national rollout is expected to be completed by the end of the year, with the fleet to total 1860 machines.

The robots, powered by BrainOS, operate collaboratively alongside Walmart associates by utilising a “teach and repeat” approach which allows associates to easily deploy the machine and adjust cleaning routes as the environment changes.

In Australia, the T7AMR will be available from the first quarter of 2020, with local support to be provided by Tennant Australia and New Zealand.

“We’re winning with [the T7AMR] globally in retail and BSCs,” explains Tennant Australia and New Zealand General Manager, Chad Angeli.

“The advantage for ANZ is that we have out direct service organisation and CCC team for support. We can set it up as Tennant, service as Tennant, connect with BrainCorp and channel back to customers with anything they may need.

“We believe having a strong, local direct service and customer care team will give customers a better experience with robotics.

They can always deal with us from the initial set up and teaching their machine routes, to after-market support conducted by Tennant, and also representatives to help with getting them the data usage reports.

“Robotics is not for all customers, so we need to make sure we continue to invest in a variety of value propositions. However, we know we will have robotics across more machine platforms in the future with an even more advanced technology.

“Robotics will continue to be a very important part of our strategy in ANZ and the value proposition we want to deliver for our customers.” ■

COME AND SEE

STAND #115

WHAT EVERYONE IS TALKING ABOUT!

SUSTAINABILITY

What goes around,

comes around There are a number of product stewardship schemes in action in Australia, but what role can the cleaning industry play to minimise its own environmental impact and assist in the development of a circular economy?

‘Karma’ is the universal law of cause and effect.

It is the basic understanding that a person’s actions, and the results of those actions, whether good or bad, comes back to them.

This concept can also apply to the environmental management strategy of product stewardship – whoever designs, produces, sells, or uses a product takes responsibility throughout all stages of its life cycle.

There are a number of product stewardship schemes in action in Australia at present operating under different models, including coregulatory and voluntary product stewardship schemes.

But what role can the cleaning industry play to minimise its own environmental impact and assist in the development of a circular economy?

42 INCLEAN September / October 2019

UNPACKING SUSTAINABLE PACKAGING Sustainable packaging is one such way, with a growing number of industry organisations leading the way to reduce their packaging footprint.

In November 2018, Diversey announced it would reduce its packaging footprint and increase the recyclability of plastic packaging by 2025 following a review of its current footprint and studied frameworks, such as the United Nations Sustainable Development Goals (SDGs).

Similarly, in December 2018, 3M, which launches around 1000 new products each year, pledged to build sustainability into all new products from 2019. Global hygiene and health company Essity also announced its green goals earlier this year, with 85 per cent of its packaging to be manufactured from renewable or recycled material by 2025.

However, according to Australian Packaging Covenant Organisation (APCO) CEO Brooke Donnelly, before businesses start to dive into the complexity of how to improve their product packaging, it’s important to first consider the why behind making these changes.

One bigger picture consideration that businesses need to be mindful of is the 2025

“

Before businesses start to dive into the complexity of how to improve their product packaging, it’s important to first consider the why behind making these changes.

”

STAND 100 #

www.cleanstar.com.au

SUSTAINABILITY

“

Packaging needs to be designed with its end of life in mind.

Minimise packaging where possible and ensure the packaging you do produce can be readily recycled.

”

44 INCLEAN September / October 2019

National Packaging Targets, which were developed by industry and government in 2018 to develop a sustainable approach to packaging in Australia, and apply to all packaging that is made, sold or used in Australia.

“The overarching target is for 10 per cent of packaging to be reusable, recyclable or compostable by 2025 and businesses really need to start looking at their operations right now to ask what changes need to happen in order to drive this transformation,” explains Donnelly.

According to Donnelly there is a wide range of practical, measurable changes that organisations operating across the cleaning industry’s supply chain can make now to minimise the environmental impact of their packaging and start to progress towards delivering the targets.

The Australasian Recycling Label (ARL) – an evidence-based, national labelling program APCO developed in partnership with Planet Ark. The ARL is designed to be placed on packaging to ensure all customers know how to dispose of packaging properly, either through the kerbside or REDcycle recycling systems or in the rubbish.

Kendall Benton-Collins, strategic communications manager at Good Environmental Choice Australia (GECA), says manufacturers wanting to provide more sustainable solutions and reduce their own environmental impact need to start by looking at their product’s life cycle. This means knowing the impacts from the sourcing of raw materials and the manufacturing process, to when it’s in use and finally its disposal.

“Examine your ingredients and make responsible choices,” Benton-Collins explains.

“Discharge of phosphorus compounds, for example, can damage freshwater and coastal ecosystems by introducing too many minerals and nutrients, leading to algal blooms. Other longlasting substances can be toxic to aquatic wildlife.

“Do your products contain palm oil? If so, has this come from a sustainably managed plantation? Irresponsible palm oil farming can lead to deforestation, habitat loss for threatened species, poor air quality, and threats to the rights of local communities.

“Also, ask yourself, are your cleaning products made in a way that avoids the overconsumption of resources and minimises the generation of waste? Inefficient use of packaging can also result in greater transportation needs, natural resource depletion and increased burden on landfills.”

PROBLEMATIC PLASTIC Businesses and industries, including the commercial cleaning sector, have responded to an upswing in consumer demand for more ecofriendly products and services.

A report by the University of Technology Sydney’s Institute for Sustainable Futures and the ABC identified 452 high-impact waste-reduction initiatives by schools, hospitals, businesses, governments and community groups, triggered by the ABC’s War on Waste program.

According to the report, business was the second largest group of changemakers within the study, with 74 businesses identified, making two or more changes. Businesses made significant changes to their internal operations (73 per cent) to reduce their own waste footprints, as well as recognising the opportunity to capitalise on increasing consumer interest in, and concern over, waste by introducing more eco-friendly products and services.

Businesses making changes to their own operations implemented recycling (31 per cent, e.g. soft plastics) and composting systems, introduced reusable products (24 per cent, e.g.

KeepCups, reusable cutlery) and removed some materials, like soft plastics.

For Donnelly, an area where businesses can make substantial change is in the area of single-use and problematic plastic. This global movement to reduce single-use plastics has already seen major corporations, from airlines to hotel chains, ditch single-use products such as coffee cups and plastic straws.

Earlier this year, more than 30 Sydney-based organisations such as the GPT Group and the Sydney Opera House joined a plastic free pledge, committing to implement at least four actions that will reduce reliance on single-use plastic items.

SUSTAINABILITY “The reality is that consumers now expect organisations to be working to achieve best practice in sustainable packaging and are voting with their wallets, making active choices to support companies who take their environmental obligations seriously.”

RIGHT TO REPAIR

“

Transforming a company to be more environmentally friendly needs to be considered as an opportunity to provide positive change and an investment in the future, for both the business and wider society.

”

46 INCLEAN September / October 2019

Reducing single-use plastics is also an area of focus for APCO under the National Packaging Targets, with the organisation currently working with industry to determine the best alternatives for single-use plastics.

As Donnelly explains: “One of the challenges facing packaging manufacturers is a range of competing demands – to make packaging that is sustainable, but also functional in order to prevent damage, leakage or waste.

“As a starting point, businesses should look to the waste hierarchy to assess how best to prioritise packaging options, in order to reap maximum benefit.”

Benton-Collins says packaging should be designed with its end of life in mind.

“Minimise packaging where possible and ensure the packaging you do produce can be readily recycled.

“The design and manufacturing phases are so crucial to moving toward a circular economy.

To reach our goal of a circular future, makers of products must take responsibility for the end of life of the products they put out into the world.

“It’s also important to embrace the other side of the circular economy by procuring recycled content. Collaboration between businesses, government and NGOs will also be essential for moving the industry forward.”

According to Donnelly one of the biggest misconceptions about switching to a sustainable packaging approach is that it’s a prohibitively costly process. This is the wrong attitude, she says.

Transforming a company to be more environmentally friendly needs to be considered as an opportunity to provide positive change and an investment in the future, for both the business and wider society.

Another development assisting the move towards a circular economy is right to repair reform.

The right to repair movement has steadily gained momentum in Europe following a series of proposals by environmental ministers to force manufacturers to make goods, such as lighting, televisions and large home appliances, that last longer and are easier to service.

Advocating for similar legislation for commercial machinery is Lisa Michalson, director of commercial and domestic vacuum cleaner wholesaler Cleanstar. Michalson is calling for the introduction of formal cleaning machinery maintenance and repairs accreditation to not only attract new talent to the industry but encourage a less ‘throwaway’ culture.

While there is formal training for technicians such as electrotechnology, appliance services and test and tag courses, there are none specific to the reparation of commercial and industrial cleaning machinery.

“Cleaning supply shops and repairers are always looking for good and knowledgeable appliance repairers but struggle to find them,” Michalson explains.

“The cleaning industry need to campaign collectively to government to offer an apprenticeship scheme for appliance repairs.

The government needs to stand up and take responsibility when it comes to encouraging the repair and recycle of cleaning machines.

According to the ABC’s War on Waste report, only 3 per cent of initiatives implemented by businesses related to existing initiatives, such as reuse/repair services. This was by far the smallest percentage by sector, suggesting businesses have not previously been proactive.

“We [Cleanstar] prefer to sell good quality machines that can be repaired, rather than thrown away, encouraging the repair of machines first. Our throwaway culture means the quality of the product is often second rate.

Instead of fixing these machines, it’s cheaper to purchase new replacements.”

Michalson says the lack of industryspecific training will result in less access to appliance repairers, as many young people enter more mainstream trades. She believes formal accreditation will also encourage more technicians to the cleaning industry.

“The industry will suffer, it will take longer to complete repairs and cleaners will suffer with their machinery out of action.

SUSTAINABILITY “It is law in Australia to carry spare parts for machinery for seven years but this ‘throwaway society’ often works against us, as we always carry parts to cater for the users of our machines. I can understand that often it’s about saving money and paying the cheapest price.

Sometimes this is a false economy. It’s more cost effective to fix the machine and this also helps the environment with less waste.

“My message to the cleaning industry and cleaners themselves is to invest in good quality machines, repair them when needed rather than throwing them away.”

INDUSTRY ENGAGEMENT Crucial to the transition to a circular economy is collaboration by all stakeholders throughout the supply chain.

According to Benton-Collins it is essential for suppliers and manufacturers alike to understand sustainability also encompasses human health and ethical criteria. Contractors need to not only procure genuinely sustainable cleaning

products but also ensure that staff are using those products safely and effectively.

Independent, third-party certification can help cleaning contractors achieve better social and environmental outcomes.

Under GECA’s Cleaning Services standard, for instance, service providers must implement guidelines on the correct operation of equipment and chemical handling, minimisation of waste produced and water used, and provide staff with regular training.

Donnelly says one of the best ways for end-users to minimise their environmental impact is to dispose of all packaging correctly.

“As a first step there is an onus on packaging manufacturers and businesses to make packaging that can be processed in the Australian kerbside model, as well as a responsibility to communicate about how to do that correctly.

“A critical step in building Australia’s domestic capacity to manage its own waste is to address the contamination levels in our waste stream, an issue which is currently preventing our waste packaging

from being reused as recycled content in future products and infrastructure.”

Donnelly says shifting Australia’s mindset to a circular economy approach is a considerable piece of work, and one that requires engagement from stakeholders from across all levels of government, business and from consumers themselves.

“Moving to a circular economy requires a fundamental attitude shift towards getting the maximum value out of materials. The National Packaging Targets, and the Federal Government’s recent announcement to phase out the export of recyclable waste and investment in Australia’s domestic recycling infrastructure, are important parts of this.

“Here in Australia, we need to keep looking to other countries to share best practice, both absorbing knowledge and techniques from them and sharing our own innovations to be truly part of a global movement. Of course, this represents a significant challenge, but it’s incredibly exciting to be at the forefront of this enormous paradigm shift.” ■

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SUSTAINABILITY

Is your cleaning program environmentally friendly?

As concerns continue to rise on reducing carbon footprints on the environment, healthcare and aged care management teams are striving to ensure they have environmentally safe cleaning programs in place, writes Christiaane Davis.

“

Providing all stakeholders with effective and meaningful training can be the difference between success and failure for a new system or product implementation.

”

48 INCLEAN September / October 2019

M

aintaining impeccable standard of cleanliness and minimising the level of infection protecting both workers and environment from the risks posed by cleaning methods and products is a critical factor in the healthcare industry.

Therefore, the establishments are gradually adopting the best practices to meet both patient and staff safety whilst balancing sustainability in their cleaning procedures.

According to the National Communicable Diseases Surveillance Report, there has been an unusual increase in the number of reported communicable disease in Australian states and territories.

Therefore facilities are now looking for alternative cleaning strategies that increase effectiveness and productivity, while keeping their costs from sky rocketing. There are both external and internal factors that impact the implementation of healthcare cleaning and invest in cleaning products. Here are key ways to ensure that your organisation/building is sustainable.

SHIFT FROM TRADITIONAL TO GREEN CLEANING In past few years, ‘green cleaning’ or ‘sustainable cleaning’ has become quite a buzzword in the cleaning industry, with discussions around management going all out green or sticking to the traditional cleaners.

This concept, aptly called green cleaning, refers to cleaning with environmental protection and sustainability in mind. Though healthcare and aged care institutions have been using traditional cleaning methods for years, the risks associated with them cannot be ignored.

Risks such as slip hazards from wet floors, as well as the health hazards caused from exposure to all cleaning chemicals are some of the key concerns when it comes to traditional cleaning methods.

Cleaning products and methods have become crucial to infection prevention, with an assumption that more chemicals you use, the cleaner results you get. However, continual use of these chemicals, as well as to make them and their disposal has an adverse impact on the environment at large.

SUSTAINABILITY To combat this and achieve optimal cleaning results, it’s key for management to adopt sustainable methods such as using long lasting ecological cleaning supplies, equipment, and techniques that ensures reduced exposure to harmful chemicals.

INVEST IN LATEST CLEANING SOLUTIONS The use of eco-friendly innovative products that use less or no chemicals is the answer for any facility that cannot allow an outbreak of disease to occur. One of the hero products when it comes to green cleaning is microfibre, as the name implies, is a fibre that measures less than one denier.

The introduction of microfibre has enabled the design of a split blended composite material. The use of different properties creates positive attraction, holding pathogens and dirt amongst the fibre and reducing the risk of transfer.

Cleaning in a healthcare or hospitality environment has to be as effective at removing germs you can’t see as eliminating dirt you can see. Products

such as high absorbency spill mops and effective cleaning carts help you use less water through the cleaning cycle.

Those cleaning solutions enable organisations to have optimal infection prevention, superior cleaning performance and improved productivity.

As concern for the use of synthetic chemicals in cleaning and the inadvertent impact on the environment and staff mounts, the need for alternative cleaning methods that compliment or mitigate the need for chemicals in the cleaning cycle is increasing.

FOCUS ON EFFECTIVE STAFF TRAINING AND EDUCATION People are a key success factor to any process improvement or change management initiative. While the features and benefits of a new product allows a facility to modernise and streamline their systems, correct usage of products by the staff is equally important.

Hence, a thorough hands-on-training and providing meaningful product information

by management and allowing employees to adapt are some of the key considerations to be made to support change.

Dedicated focus on training programs to develop confidence through appropriate and ongoing education is vital. Everyone needs time to become confident and comfortable with the change and new way of working.

Flexible training to match end user’s learning style, user manuals, high touch point posters, quick reference guides as well as hands-on demonstrations to aid staff with the transition to new technology.

Providing all stakeholders with effective and meaningful training can be the difference between success and failure for a new system or product implementation.

Education and training should be a top priority and an ongoing process when staff are engaged, confident and comfortable with a process improvement, the facility will reap the rewards.

Christiaane Davis is senior marketing manager at Rubbermaid Commercial Products APAC. ■

www.incleanmag.com.au 49

SUSTAINABILITY

Tackling environmental impacts Dr Denis Boulais examines the environmental impacts at the heart of the AS/NZS ISO 14001 Environmental Management Systems standard.

T

he ISO 14001 defines an environmental impact as any “change to the environment whether adverse or beneficial, wholly or partially resulting from an organisations environmental aspects”.

Further to this definition, an environmental aspect is defined by the standard as any “element of an organisations activities or products or services that interacts or can interact with the environment”.

The standard then defines environment as “surroundings in which an organisation operates, including air, water, land, natural resources, flora, fauna, humans and their relationships”.

The relationship between environmental aspects and impacts is basically a cause and effect one. Some general examples of environmental aspects include noise, emissions and discharges.

Within the cleaning industry this may include for example, consumption of water, generation of noise and storage of chemicals.

An environmental impact refers to the change that occurs within the environment as a result of the aspect. These may include consumption of natural resources, disturbance to the surrounding environment with risk to health or contamination of air, water and soil.

Take the simple example of washing a truck.

The environmental aspects are the use of water and the cleaning agent in the waste water. The impact is the potential water pollution and the impact to natural resources.

CASE STUDY Sometimes the best way to develop an environmental sustainability strategy is to look at what some of the world’s biggest companies are doing to reduce their carbon footprint.

On a recent visit to Waste Expo in the US, I was fascinated by what Mars, Incorporated is doing in this area, and how some of its innovations could one day be applied to the cleaning industry.

Mars, Incorporated is a leading American global manufacturer of confectionery, pet food, and other food products, and is enhancing its profits by tailoring its operations for the good of the planet.

It also has ambitious carbon reduction targets. Mars aimed to reduce its greenhouse gas emissions by 25 per cent over two years (20152017) which it successfully achieved.

A 25 per cent reduction may seem like an unreachable target for a cleaning organisation – but it is good to know other companies have successfully accomplished it.

Mars partnered with the Sumitomo Corporation of America to open a wind farm in Texas. The windfarm is spread over an area the size of Paris and generates 100 per cent of the electricity demands for its operations in the US – the equivalent energy to power the production of 13 billion snickers bars.

In this example, partnering with another organisation was a wise choice and something that could be considered within the cleaning industry to achieve any high set target.

Sample aspects and impacts register Activity

Aspect

Impact

Diluting chemicals

Consumption of water

Consumption of natural resources

Outside blowing

Generation of noise

Disturbance to the surrounding environment

Storage of chemicals

Stored chemicals potential for leakage or spill

Risk to health and contamination of air, water and soil

Washing a truck

Cleaning agent in waste water.

Consumption of water

Potential water pollution.

Consumption of natural resources

50 INCLEAN September / October 2019

SUSTAINABILITY Mars also partnered with Eneco in the UK to open a windfarm in Scotland. This windfarm generates enough power to operate Mars’ entire UK operation. Wind energy is not the only renewable source Mars is involved in. In Nevada, the business installed a 4.4 acre solar garden that supports 100 per cent of the energy needed to power their local site on sunny days which reduces greenhouse emissions by 867 tonnes of carbon dioxide per year.

Mars is making a global effort to improve the efficiency of its factories throughout the world. At Mars Drinks in England, activities such as turning off lights in unoccupied areas saves 52,000 kilowatt hours annually.

At its subsidiary, Wrigley, in India around 25,000 kilowatt hours are saved each year by installing temperature and motion sensitive air conditioning and lighting.

Essentially, Mars is in the process of replacing the old with the new. Maybe approaches like this can occur in cleaning organisation’s head offices and may become suggestions for clients to improve their environmental outcomes.

Mars is also looking to save water in countries that have a shortage of water such as the Middle-East and parts of Australia.

Hence, it is exploring ways in which warm water can be used to reheat something via closed loop recycling – rather than letting the warm water flow out to the factory.

Water recycling is something the cleaning industry can embrace by considering water reduction strategies available in the market.

Other companies could take similar approaches to Mars in terms of using renewable energy strategies to improve efficiency. For Mars the journey is surely just beginning, and it will be interesting to follow the company over the years to see what innovations it implements and envision how these environmental innovations could be applied to the cleaning industry.

A big difference between Mars and the cleaning industry is that Mars produces products whilst the cleaning industry provides a service. It is important to note, however, that the cleaning industry can further contribute to

environmental sustainability by sourcing environmentally friendly cleaning chemicals, materials and equipment.

Information sources such as this publication and social networking platform, LinkedIn introduce some fantastic environmentally sustainable cleaning innovations that may be trialled and implemented.

In conclusion, sustainability measures where implemented well in the industry can improve a building’s health, in addition to the cleaning business.

Strategies for environmental sustainability can include smarter purchasing of chemicals, equipment and materials and the implementation of effective and efficient waste management strategies.

Communication, consultation and training are also key factors in ensuring the cleaning organisation’s environmental policy and procedures are well understood and complied with.

Dr Denis Boulais is national risk manager at Broadlex Services. ■

www.incleanmag.com.au 51

SUSTAINABILITY

Recycling redesigned The cleaning industry is not immune to the waste crisis, however, it does have the potential to play an influential role in encouraging effective waste management in built environments, as Lizzie Hunter reports.

T

here is no doubt Australia has a waste problem. In 2016-17 Australia generated an estimated 67 million tonnes of waste. Less than half of this (approximately 37 per cent) was recycled. But while our waste crisis remains a hot topic, many individuals, organisations and businesses are taking action.

This in part has been thanks to television shows such as ABC’s War on Waste, social media challenges like #trashtag – where users post before and after photos of areas where they’ve filled up bags of rubbish – and a growing number of collaborations between service providers and facilities conscious of their environmental footprint.

The cleaning industry is not immune to this crisis and has the potential to play an influential role in encouraging effective waste management in built environments. This is evident by the growing number of cleaning contractors introducing waste initiatives, which are proving beneficial to not only the client, but cleaners too.

SOURCE SEPARATION National cleaning services provider Quayclean, which is set to release its own white paper on waste later this year, works with clients to develop site specific recycling and waste programs.

“Sustainable thinking is now a way of living and our future generations depend on us building these foundations today,” explains Quayclean CEO Mark Piwkowski.

52 INCLEAN September / October 2019

“You can’t rely on the waste companies alone. In most cases the waste onsite is heavily contaminated with organics or heavily mixed with building waste, plastics, paper and cardboard which most waste companies cannot separate and therefore it ends in landfill.

“Rather than relying solely on waste collectors – who do have an important part to play – we advocate for customers to take responsibility for their waste streams in the site providing bins for separation at source.”

The Sydney Cricket and Sports Ground Trust generates between approximately 1000 to 1200 tonnes of waste onsite. Quayclean has worked closely with the team at the Trust to implement a recycling and waste management solution, that it says has led to annual savings of more than $150,000, and an increase in recycling to consistently greater than 70 per cent.

Further changes and internal stakeholder education has seen recycling in the last two months alone increase to above 80 per cent.

Piwkowski says community, business and government authorities need to take ownership of their waste streams whilst working with all staff and suppliers to reduce the waste generated on site.

He suggests a simple starting point for facilities is to tip a day’s worth of waste on the ground (or a portion of waste) and have the team separate all the various waste streams generated to consider what can be eliminated.

“We have worked with a number of private schools to eliminate single-use products such as

SUSTAINABILITY jam, butter and other food spread containers.

These containers generate litter and are not recyclable so their elimination commences the thinking of waste reduction at source.”

Another source separation strategy is the removal of under-desk bins in office spaces.

These can be replaced by central bin stations, where employees can separate their own waste from co-mingled, general waste and paper separately, preventing contamination and decreasing waste to landfill.

ISS introduced a centralised bin system and removed all under-desk bins at Canberra’s Australian National University, resulting in roughly 1400 tonnes of waste being diverted from landfill. For ISS key accounts manager Shaun Le Feuvre staff awareness has been crucial to the roll out’s success.

“The Australian National University facilities and services division organised a roadshow to discuss the changes [to staff] and how the new system would work – it would have been an uphill battle if this sort of communication did not occur.”

The ‘no under-desk bin’ initiative was rolled out over six weeks, alongside the transition from night to day-time cleaning.

“OVER THE LAST TWO YEARS, ISS FACILITY SERVICES HAS INTRODUCED SEVERAL DIFFERENT WASTE STREAMS AT CANBERRA HOSPITAL TO DIVERT WASTE FROM GOING TO LANDFILL. TODAY, THE HOSPITAL HAS 18 WASTE STREAMS.”

54 INCLEAN September / October 2019

“The contract came up for tender and the university wanted us to come up with solutions to save money and achieve better outcomes.

Employing cleaners during the day means they are visible and can build relationships with university staff.

“Moving to a centralised bin system is not necessarily cutting edge, but it was a solution that the university hadn’t previously used.

Before the system was introduced, the underdesk bins were serviced three times a week.

Moving to the centralised system resulted in less cleaning time, which in turn resulted in a cost saving for the university and opportunities to focus our attention on other areas resulting in a better outcome.”

Over the last two years, ISS Facility Services has also introduced several different waste streams at Canberra Hospital to divert waste from going to landfill. Today, the hospital has 18 waste streams including e-waste, disposable bed screens, organic waste, metal waste, plastic waste, PVS waste, battery waste and chemical waste.

According to ISS, organic waste remains the focus. It is currently diverting around four tonnes of organic waste from landfill, but anticipates to divert another 20 to 30 percent.

STAKEHOLDER COLLABORATION Sebastian Waddell, Australian national business development manager for recycling and waste bin manufacturer Method, says stakeholders including cleaners, facility managers, tenants, and visitors need to communicate before implementing a new waste management system.

“Recycling can be a complex solution that many people underestimate. The facility can put in a waste system, but the cleaners are the ones managing the physical aspects of that system.

Or, a building could plan to implement five waste streams, but the contracted waste resource company will only collect three waste streams.

“There’s so many different elements to a recycling solution and the system won’t work if there is a breakdown in communication and understanding,” he says, adding there is no point implementing a frontline recycling solution, like Method bins, if there isn’t a back-end solution to support it.

Method, whose clients include the SCG, the University of Melbourne and Auckland Airport, is currently working on developing partnerships with waste companies to demonstrate how implementing a source separating solution can benefit both the waste company and the cleaning contractor.

“With source separating, you can have 60 litres of waste distributed correctly across five bins, as opposed to one bin that is 60 litres full of waste going straight to landfill.”

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SUSTAINABILITY Demand for on-selling waste resource to be re-used is also leading many waste companies to expand their source separation systems.

“In Australia, each state’s council and waste collection agency is different. It would be good to see government level changes that simplify and streamline processes nationally, from waste stream colours to what’s being collected and source separated.”

SHIFTING CONSUMER AND BUSINESS ATTITUDES Shifting consumer and business attitudes to understand the value of an efficient waste process remains a challenge. For Quayclean’s Piwkowski education is key.

“Providing examples of sites that have successfully implemented a waste strategy is one of the best ways to change an individual’s belief that their actions and choices can make a difference.”

The new waste strategy at the Sydney Opera House, one of the only heritage listed buildings in the world with a 5 star Green Star Rating, has resulted in the removal of general waste bins and installation of source separation techniques in conjunction with Quayclean. In the past three months, recycling has increased from 58 per cent to 76 per cent, with a target of 85 per cent for 2020.

At Canberra Hospital, ISS key account manager, Canberra Health Services Craig Sellars admits changing the mindset of staff and the general public is one of the biggest challenges when it comes to managing waste efficiently.

“We don’t have control over the public, but providing the right training and infrastructure gives them the ability to engage in recycling and heightens awareness,” he says.

In August, ISS Facility Services became an accredited Actsmart business. Actsmart is an environmental initiative from the ACT government designed to help businesses and households in the ACT engage in sustainable practices and reduce their impact on the environment. All 230 of the ISS cleaners at Canberra Hospital are trained in the Actsmart system. ISS aims to have around 1000 ACT Health staff trained in the same system.

Along with the roll out of colour-coded bins and signage that align with the Actsmart system to encourage recycling at Canberra Hospital, ISS also has a waste induction program cleaners have to complete as part of ACT Health’s onboarding process.

Method’s Waddell suggests communication and collaboration to improve waste management.

“There are still many sceptics. I often hear people saying that they’re not going to bother recycling because ‘it all goes to landfill because it’s contaminated’.

“But waste has become more relevant in the last two years. It’s an evolving movement and we’re 56 INCLEAN September / October 2019

“THE NEW WASTE STRATEGY AT THE SYDNEY OPERA HOUSE HAS RESULTED IN THE REMOVAL OF GENERAL WASTE BINS AND THE INSTALLATION OF SOURCE SEPARATION TECHNIQUES IN CONJUNCTION WITH QUAYCLEAN. IN THE PAST THREE MONTHS, RECYCLING HAS INCREASED FROM 58 PER CENT TO 76 PER CENT, WITH A TARGET OF 85 PER CENT FOR 2020.” only at the beginning. We’ll get around objections by educating people, but also by listening to them and working out why they’re pushing back.”

“If people don’t understand what needs to be done, then there’s no hope for the desired outcome to be achieved.”

However, he says he has witnessed an increase in corporate sustainability teams, specifically responsible for the environmental processes in a building.

“This kind of approach could be taken to include the individual tenants of a building as well in processes, like the cleaning and waste.

“This would involve meeting with tenants, finding out what their current processes are and collaborating about best waste practices that will positively impact everyone in that building. And every month, meeting as a team to discuss costs, goals and pain points.”

According to Piwkowski demonstrations and tours of locations that have successfully implemented improved waste management practices can help convince new or current clients to implement new methods of waste management.

“The biggest challenge we find is getting the individual stakeholders to believe that their efforts can make a difference. We meet with the stakeholder groups and hold presentations about sites where we have introduced new waste recycling initiatives that have been successful.

We’ve also had clients visit the sites we clean to see in person to help them understand that what we do on the ground can make a difference.

“If everyone does their bit, it will make a huge difference in the years to come for the future generations of Australians.” ■

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SUSTAINABILITY

Why aren’t we conserving water yet?

The fundamental ideology of green cleaning is not only about the removal of chemical-use, but to also conserve our scarce resources, writes Murray McDonald.

F

or the last decade we have all been made aware that Earth needs protection. Yet, the ugly truth is sustainability schemes have failed in many countries, and our environment continues to decay.

As the Earth’s driest inhabited continent, resources reaching scarcity in Australia have already hit many regions, including chronic water shortages. If we narrow down our focus to regular cleaning practices and how far have progressed in terms of supporting sustainability, the majority of the population has failed to realise the quintessential green cleaning principles.

It is not only about removing chemicals, but also to conserve our scarce resources.

First and foremost, energy and water.

AWARENESS We don’t have an endless supply of water, that is the unshaken reality, and we all need to play our part in conserving it. We should have started saving water a long time ago and it is not even as hard as it seems. Pay enough attention to the amount of water used in cleaning systems and equipment, and find the best way to save it.

Every organisation should apply regular on-site examination to see if any water taps needs repair. However, raising awareness of water leakage is not only about pinpointing any possible leakage. It is also means ensuring taps are not used too often, too much or too continuously.

Critical attention should also be paid to toilet and bathroom facilities, and avoid flushing toilets too many times while cleaning. Another possible solution to reducing water usage is to install a water displacement device.

WATER SAVING EQUIPMENT Equipment plays a key part in our watersaving effort. As mentioned in my article in the previous edition, the industry is 58 INCLEAN September / October 2019

equipped with eco-friendly machines that play a key role in sustainability practices.

These machines do not only help us to decrease chemical use, but some appliances and equipment also feature high water efficiency and energy ratings. Cleaning equipment that only requires low amount of water is the best solution to this matter.

This does not only apply to appliances such as dishwashers and washing machines.

Some cleaning equipment already enables us to save water, while undertaking efficient cleaning procedures on-site thanks to advancements in new technology.

For example steam powered enables equipment that cleans bathrooms, common areas, difficult surfaces, and other large rooms to be used with only 1ml of water instead of four gallons of water in the usual bucket.

“

Equipment plays a key part in our water-saving effort.

”

As opposed to the old mop-and-bucket method, steam powered machineries have a small tank attached that allows users to refill only just enough water for a specific procedure. How could this be possible? Just like how it works in the locomotive cab, steam powered machines have a boiler with thin metal tubes to carry the heat and produce steam under high pressure.

Manufacturers – does your equipment have a smart water mark? Ensuring products and/or services are labelled with a smart approved watermark is another way to ensure your system is supporting sustainability. Items with this label have undergone thorough technical screening to ensure the machines conserve water.

COLLECTING AND RECYCLING WATER There are many ways to collect and recycle water as one of the key strategies of conservation. One such way is providing readily available portable rain barrels. The level of hygiene in rain water is more than sufficient for various purposes, including cleaning.

Also encourage the recycle of greywater.

This includes waste water from showers, baths, laundry, spas and kitchen sink, which can be obtained from different sources within business premises.

However, before deciding to implement this method, it is important to consider the safety precautions.

EDUCATION Do not let all of your efforts slip away without informing and educating your employees, customers and clients.

Ensure everyone is aware of your concern and educate them on what is occurring, what needs to be done, and how to do it correctly.

Raising environmental awareness has never been an easy task, however, implementing changes in procedures, regulations, and product proposition will work best as initial step to achieving your mission.

It is important to think of installing water metres in every office or business premises to help measure usage during each cleaning task. Monitoring is always a means to an end. You can reconsider activities, equipment we need to invest and use within facilities, and the amount of time the cleaners need to spend on a certain cleaning chore.

Murray McDonald is a director of Duplex Cleaning Machines Australia and has more than 20 years of experience in automation, steam powered machines, hygiene and infection control. ■

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SUSTAINABILITY

Sustainability-focused

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Spillz Australia’s Scott Rozendaal shares the steps contractors can take to provide sustainability-focused cleaning for their clients.

n most areas of Australia and New Zealand, contract cleaning companies have transferred to green cleaning programs.

Their clients want it, and they also realise the use of green cleaning solutions tends to be safer for their workers to use.

Now cleaning contractors are taking the next step forward in protecting both the indoor and outdoor environment: they are bringing sustainability into their cleaning.

As they make this shift, both cleaning contractors and equipment distributors need to remember that green cleaning and sustainability are not the same.

Here’s a working definition often used for green cleaning: “Green cleaning is the use of cleaning solutions, tools, and equipment that have a reduced impact on the user, building users, and the environment when compared to similar products used for the same purposes.”

On the other hand, sustainability, as it applies to professional cleaning, can be defined as follows: “The use of products and procedures that allow cleaning professionals to maintain facilities more efficiently, minimize waste, protect the environment as well as reduce water, fuel, and energy consumption.”

Based on these clear definitions, now we can consider how cleaning contractors 60 INCLEAN September / October 2019

can operate their own businesses in a more sustainability-focused manner as well as provide sustainability-focused cleaning for their clients. These are some of the steps cleaning contractors can take: • Use vehicles responsibly: All vehicles used by cleaning contractors should be fuel efficient. Further, to reduce fuel consumption and greenhouse gasses, plan routes and schedules to minimise travel time by grouping client facilities based on their location. We can call these “bundling;” we are bundling groups of clients in the same areas so they can be served the same day.

• Bulk purchasing: Cleaning solutions should be purchased in bulk. This means selecting solutions in both more substantial quantities and larger sizes.

Buying in larger quantities can reduce the amount of fuel used to deliver these products. Solutions selected in large containers are typically highly concentrated, so they go further and last longer. Once again, this reduces fuel and related greenhouse gases.

Also, some distributors can pass on cost savings to their clients with both types of bulk purchasing. In addition to lowering fuel needs, potentially lowering costs, bulk purchasing also minimises waste and packaging, key sustainability issues.

• LEED as a guide: Even if a facility has not been certified by the Leadership in Energy and Environmental Design (LEED) program, cleaning contractors should become familiar with LEED guidelines when it comes to cleaning.

Once again, the emphasis is on the use of environmentally preferable cleaning solutions and cleaning efficiency, but the guidelines also address such issues such as ways to reduce chemical and water use, waste, and fuel consumption.

• Cleaning efficiency: This term comes up frequently when discussing cleaning and sustainability. Efficiency addresses the need to reduce consumption and waste while still meeting cleaning requirements.

Efficiency is one of the first and most important steps on the journey towards sustainability because it helps reduce the environmental impacts of cleaning.

• Install auto-dilution systems: An autodilution system is designed to dilute cleaning chemicals with water more precisely than manual mixing. When solutions are mixed manually, the custodian either uses too much chemical or not enough—neither of which promotes effective cleaning—potentially wasting chemical and increasing costs.

• Conduct a product audit: Cleaning contractors should meet with their distributors and conduct a product

SUSTAINABILITY audit. This is designed to evaluate the cleaning solutions, products, and equipment currently in use by the contractor in the facilities they clean.

The purpose of the audit is to determine which cleaning solutions and products are most effective and cost-effective, and which are not. That way, contractors can purchase only those products that best meet their cleaning needs. Keep in mind, however, no two facilities are the same, so the results can vary based on how a facility is used, the types of floor coverings installed, and other factors. However, the desired results of a product audit are invariably the same: reducing the overall number of cleaning solutions needed, cutting the amount of fuel required to transport cleaning solutions, reducing supply costs, and protecting the environment.

• Explore new technologies: The professional cleaning industry is changing fast, and among the new technologies now available are cleaning systems that use less chemical and

water. Further, when it comes to floor care, contractors must be sure the equipment they use is the right size to handle the task at hand. Too narrow a machine will take cleaning workers longer to clean a floor and will likely consume more water and chemical.

A wider system, such as the one just referenced, will get the job done faster and consume less chemical and water.

THE PEOPLE COMPONENT We cannot discuss cleaning and sustainability without addressing the people component. Remember, all sustainability is based on three pillars: people, planet, and profits. In other words, a cleaning contractor with a sustainability program solidly in place would be one that: • Takes steps to make sure workers are paid fair wages and receive proper benefits, including health benefits (if not government provided).

• Ensures that the products and procedures used to clean customers’

facilities are safe, and cleaning workers have been properly trained on how to use them.

• Earns a profit. A sustainability-focused cleaning company is profitable; however, those profits have been earned by complying with the rules and regulations governing the industry.

Also, talking about profits, what is emerging is that more and more companies – the ones cleaning contractors want to have as clients – are embracing sustainability and want their vendors to do the same.

If your company can show what steps it has taken to reduce consumption, by taking many of the points discussed here, it will have an edge in winning over these larger, more profitable clients.

Scott Rozendaal is managing partner for Spillz Australia. He can be reached by email at office@spillz.com.au or www.spillz.com.au. Spillz will be an exhibitor at the ISSA Cleaning & Hygiene Expo 2019 at Stand 7. ■

c

RESTORATION

How to manage stress through challenging times

By Dr Melissa Marot

W “

... Research has shown across companies large and small that it’s hard to disconnect from work, especially for business owners.

”

62 INCLEAN September / October 2019

herever we go, live or work, stress is on the rise. There is increasing strain at work and in our industry, whether it’s through growth or managing challenging circumstances.

In the cleaning and restoration industry we often have to manage 24/7 response, quick deployment of our team and equipment, deal with multiple stakeholders, the home-owner or building owner, the insurance company, and other trades – as well as stresses and strains of managing our business and our team.

Resilience is a word we’ve been using for many years now, we tell ourselves and others to be more resilient – tough it out, be stoic. Often, we think of resilience like a basketball, bouncing back.

But sometimes we feel like we’re not bouncing at all, just rolling on the ground. It can be hard managing our own stress or burnout, but how can we also help our team handle their feelings of stress?

What is burnout? Burnout is a state of chronic stress that leads to; physical and emotional exhaustion, cynicism and detachment, feelings of being ineffective/lack of accomplishment.

Burnout doesn’t happen suddenly; you don’t wake up one morning and suddenly “have burnout”. Its nature is much more insidious, creeping up on us over time like a slow leak, which makes it harder to recognise. Still, our bodies and minds do give us warnings, and if you know what to look for, you can recognise it before it’s too late.

What can we do to be resilient at work?

There are some practical and easy to use tips that aren’t time, budget or resource intensive to build our own and our team’s resilience. This is part one of a series of articles on this issue – here are some tips to start off with:

BE INTENTIONAL ABOUT TIME TO DISCONNECT OUTSIDE OF WORK There is the pressure to be “always on”, always be across jobs, responsive to clients, troubleshooting, have our minds on the business – research has shown across companies large and small that it’s hard to disconnect from work, especially for business owners.

Although running a successful business and managing jobs requires consistent focus and attention, this is dangerous and ineffective over time. It does not take recovery time into account.

All the best sports stars take time out to recover and rest, so be intentional and specific about how you and your team can take time out to rest and recover.

BE DELIBERATE ABOUT “RECHARGE” TIME DURING THE WORKDAY OR SLOW PERIODS Taking time out from the pressure to be “always on” in the workplace is also important – intentionally find time to pause and recharge during the workday or slow periods. Author and management consultant Tony Schwartz suggests productive “work is not a marathon but a series of sprints that requires recovery and renewal”.

RESTORATION

Its not the number of hours people work that matters, it’s how productive they are during their working hours. If it’s difficult to find “recharge” time, work hard to create some.

FOCUS ON MONOTASKING NOT MULTI-TASKING Multi-tasking is a myth. When we try to multitask, our attention is split between many things and we are inefficient – just ask someone to have a chat with you while you are trying to write an email or speaking with someone else on your mobile.

Multi-tasking often doubles the amount of time it takes to do something and doubles the number of mistakes – it’s also exhausting. We are instead better at “serial monotasking” – otherwise, clear, one-at-a-time tasks and jobs that don’t overlap, and with clear outcomes. We are also more productive with “serial monotasking”.

MODEL AND ENCOURAGE WELL-BEING Prioritise activities that encourage health and well-being – we’ve all heard about the

importance and know what these activities are, e.g. exercise, diet, spending time with family and friends, limit alcohol, etc. But we are sometimes not very good at carrying it out.

Think about how you can encourage these activities; how do we manage our weekends, our mobile phones, do we have days of rest, do we structure our day with break times (sometimes we have deadlines where we need to work 24/7, but do we factor in recovery time afterwards).

Do we deliberately set up time to spend with family and friends?

The bottom line for business owners and our teams that if we manage stress effectively and build resilience, we become more engaged and productive over time. Doing well at work and feeling good at work is the foundation for strong performance – for ourselves and our team.

Dr Melissa Marot is a consultant organisational psychologist and neuropsychologist with a keen interest in the neurosciences. She has specifically worked with the cleaning and restoration industry over the last decade. ■

VIS

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Your Restoration Equipment Specialist

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www.incleanmag.com.au 63

TECHNOLOGY

thrive!

Don’t just survive,

FreshOps CEO Martin Callan shares the three battles to be won to sustain a commercial cleaning company.

E

very industry is undergoing an increasing rate of change, and most changes can be both a threat and an opportunity. Which one depends on how well you have prepared your team, your systems and yourself to meet them.

According to IBISWorld, the cleaning industry is set to grow at 3.3 per cent per annum across the 10 years to 2024. This is higher than the average industry growth and will continue to make it attractive to new entrants.

Given the relatively lower costs of entry and low technological barriers, commercial cleaning gets more new entrants than many other sectors. You and your business need to be prepared to respond.

These new entrants will typically enter at the low and mid-levels of the industry and use price as an entry strategy, and while small will focus on intense customer service to woo your clients from you. Many of these businesses start (and die) small, but many thrive and displace incumbents. To survive you must win three battles.

The three most-cited success factors considered key to sustaining a commercial cleaning company in Australia are;

1. PEOPLE Good staff remains a key advantage to winning and keeping customers. From working with our clients at freshOps, we see they make up between 40 and 50 per cent of the cost base of most businesses. Even small improvements in their performance can have a material impact on profits. But it goes a lot deeper than that.

Losing good staff (emphasis on good) can severely hurt your bottom line. In fact, the issue of staff retention is twice as large than customer retention, according to respondents in the 2018 Cleaning Maintenance Management (CMI) survey. This is because good staff impact customer relationships, hold key operating know-how and help bind team culture in remote working cultures.

64 INCLEAN September / October 2019

These losses mount quickly, with more than 45 per cent of companies turning over 20 per cent of team members per annum. It is estimated 30 per cent of companies replace a third of the team, while 15 per cent of companies replace a whopping 50 per cent of their team annually.

That is a LOT of time spent recruiting, training and onboarding team members.

You can be on the better end of the scale with investing time not only in the selection and recruiting process, but in the ongoing support and coaching in the field and using mobile software for remote teams of employees and contractors. Building a stronger sense of team is a huge advantage when looking to improve engagement and retention.

2. CUSTOMER SATISFACTION In other service industries there is often the opportunity for the frequent “tool-box” talks.

These are moments that focus the group on the values of the business and examples of good or bad behaviours. They are also an invaluable chance to share the principles of what customers are saying they want from you. That is if you capture customer feedback.

Successful businesses strive to get very close to their customers and to capture their feedback as often as possible. At a minimum you need to be asking periodically, perhaps via a survey, and not just at the end of a contract.

Best practice would see the customer being offered an opportunity to provide feedback via digital tools in every encounter. This might include emails, phone calls and even when your team visit site.

But to super-charge this effort, leading field operations tools allow the client access to a portal. Here, they can see exactly what tasks were completed on the last site visit, allowing 100 per cent objectivity in their feedback.

This transparency also allows for both parties to be on the same page in your expectations. We have seen numerous ‘tricky’ client relationships

TECHNOLOGY

Better tech for better business

Check out these tools that our users love to help you innovate, systemise and grow your business.

Google reviews (Supple) Reviews are critical when it comes to customers deciding who to work with – not only at the research stage but at decision-making stage. However, getting reviews can be a headache. Supple makes getting Google reviews easier by generating a link straight to the review window for your customers. Check it out at www.bit.ly/fosupple

Client testimonials (Videoask) Testimonials, like reviews are invaluable.

However, requesting them can be a bit of a pain. However, with Videoak receiving testimonials from customers just got more personal and easier. You can record a video of yourself asking for a testimonial which generates a link to

send to your customers. They can simply reply either in writing, audio or video straight from their phone or browser.

Check it out at www.bit.ly/fovideoask

Before and after photos (Batchwatermark) Before and after photos are great for showing our customers and leads how good we are in delivering our services.

However, in the big world of the internet, other companies can swipe our images and photos and use them for their own promotion. You want to consistently tie your brand to all that you do. Uploading photos to Batchwatermark places your business logo as a watermark on all your website and social images. Check it out at www.bit.ly/fowatermark

get back on track almost immediately from the adoption of a client portal and the transparency it brings.

This is due to a powerful two-fold effect. If there is an issue the customer is prompted to share their observations, reducing the risk that any lingering frustration leads to a loss of the contract at renewal time. But secondly this feedback allows management and the team to continuously improve not just at the site in question, but for all clients.

“STAY INNOVATIVE TO STAY ALIVE”

And while this is great, don’t just leave it up to customers to identify areas to improve.

Encourage your team to make suggestions and if adopted by the client, reward your team. This can be intangible by way of rewards, of tangible through small gifts or bonuses. This will align the team’s efforts with your own in wanting to win and keep business over the long term.

3. INNOVATION You need to stay innovative to stay alive. When was the last time you rolled out a genuinely new product or service? I mentioned the new entrants who are on the rise, well you can be sure they are trying new things, frantically. This is supported by the CMI survey, which found 87 per cent of new jobs are won from another company.

Everyone on the team needs to be the “eyes and ears” for the organisation. Clients are watching your work, but we also know that the moment we drop the ball that client can very quickly find someone to replace your team with theirs. Don’t give them the chance.

Engage the team to make suggestions and reward them where their suggestions capture new business, retain a client, are cost-reducing suggestions or lead to increased customer satisfaction. In this way you and the team are aligned in helping your business not only survive, but thrive. Enough talking about it, go and take a fresh look at your operations.

FreshOps is an Australian-made, mobile workforce application and management portal built to assist cleaning management and cleaners. The author can be reached at martin@getfreshOps.com. ■

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www.incleanmag.com.au 65

MANAGEMENT

How to determine your target market

By Ron Segura

M “

Be willing to switch targets when the targets change.

”

66 INCLEAN September / October 2019

any cleaning contractors start their businesses by working with any company they can get.

They know they must jump in somehow, so they start with what is available. However, with time, they often develop specialties, and these specialties become what we could call their niche or target markets.

Having a target market has many positives.

First, because it is their specialty, the contractor has likely encountered and addressed almost every type of situation that may come up within this niche. The contractor understands the needs of these facilities. Further, they have a keen understanding about the people working in them and what they expect.

One California-based contractor is a perfect example. For many years, he worked as a housekeeper in a hospital. When he started his contract cleaning company, he realised very quickly that cleaning doctors’ offices, healthcare

facilities, and laboratories was his specialty. This focus helped his customers as well. They did not need to explain things to him, as they likely would to a contractor new to the cleaning needs of a healthcare facility. He already knew what needed to be done.

Because it offers an array of benefits for both the customer and the contractor, it’s always a good idea to have a target market as you grow your business. However, finding your target market is not always easy and it can require some time. Here are some suggestions that may make the process move along a little faster: • Decide what types of facilities you do not want to clean. While the cleaning contractor in our example preferred customers in the healthcare industry, he would not take certain types of medical facilities, for instance, dialysis centers. The cleaning demands and the cleaning needs of these centers can be very critical.

MANAGEMENT • Determine if there is a need for your service. One way to determine the level of need for your service is to find out how many cleaning contractors are already serving the area. Will talk a bit more about this later – you may be in for a surprise.

• Examine your current customer base.

We mentioned earlier target markets tend to evolve. If you find that most of your clients are in the same industry, for instance, technology, it might be a good idea to focus just on these types of companies and facilities.

• Base your target market on logistics.

Contractors living in sprawling cities or suburban areas base their target markets not so much on the types of businesses or facilities but where the clients are located. They develop a market “territory.” They know the areas where they want to provide their services and where they do not. This has several benefits, among them, they become alert to what companies are moving in, what facilities are being built, and so

on. Further, they are free to be a “namedropper.” If the contractor is already cleaning facilities across the street, mentioning this to potential customers can be an advantage.

• Consider expected profits. Profits can also be a determining factor. Most facilities today view quality cleaning as a high priority, but some are more willing to pay for it than others. In time, contractors typically learn which types of business and which types of facilities fall into each category.

ANTICIPATE CHANGE Some areas are well-served, and others are underserved. I mentioned earlier that one way to determine a target market is to “stay within reach,” serving the needs of nearby businesses and facilities. However, keep demographic changes and trends in mind.

For instance, Toronto has grown from two million people in 1990, to close to seven million today. This means people – and businesses - are likely moving farther and farther away from the central city. Follow

these trends in your area. Doing so can be a golden opportunity for contractors that want to take advantage of this growth.

Check out how significant the competition is. Don’t take a target market off your list because lots of cleaning contractors are already serving that area.

Here’s the surprise; very often, this means there are many opportunities in that same area. Explore the area and begin marketing in the area. This will help you determine if it has possibilities or not for your business.

Another thing we should keep in mind is to not get “stuck” in one niche market or another. Many successful contractors have several target markets, different types of facilities they maintain, located in different areas. Cities and industries are dynamic, they are always changing. Keep your eyes open to what is happening in your community. Be willing to switch targets when the targets change.

Ron Segura is president of Segura Associates. He can be reached at seguraassociates@msn.com. ■

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MANAGEMENT

Fashion

forward W

As a client-facing industry, it’s inherently important to have an on trend, fit for purpose and easily recognised uniform, writes Pamela Jabbour.

68 INCLEAN September / October 2019

hen we hear the word ‘uniform’ we generally imagine a blue or white business shirt, pleated business pants or a polyester polo with a logo.

But as times have changed, as too have uniforms. Successful businesses these days understand the importance of projecting the right look and message for their brand and their uniform is a key area of focus in their marketing strategy.

As a client-facing industry, it’s inherently important to have an on trend, fit for purpose and easily recognised uniform that your employees want to wear and that customers can easily identify.

A uniform is so much more than just a branded shirt or polo, it’s a real opportunity to create excitement with your team and clients around your company purpose and culture.

Uniforms reinforce the message your business projects to the market and ensures your team reflects the quality of product, level of service and experience that can be expected when interacting with your brand.

For well-established businesses, it is important that uniform ranges are regularly evaluated to determine whether this high level of quality message is being conveyed visually through staff and what they are wearing.

The world of uniforms has evolved and whilst there certainly has to be a practical consideration to the design, today’s uniforms are more about fashion, style, colour and providing choices for the employees who wear them.

An on-trend uniform ensures your brand and staff are professional and approachable, show differentiation from the competition and projects the perception that you are keeping up with the times. You must be successful if you look successful right?

Considering many companies spend little time thinking about their uniform and its impact on branding, having an on-trend uniform can provide an immediate point of difference. Simply put, it’s a cost-effective marketing strategy to ensure your brand and team stand out. If you are looking to revamp and refresh your team uniform it is important to consider the following:

DESIGN TRENDS

1. Approachable and relatable Gone are the days of corporate structure where most companies looked like a sea of suits and formal wear was what you wore to work.

Companies are about embracing the cool and comfortable and a lot of major brands have implemented a smart casual uniform in their workplace. It is more about understanding your customers and culture and ensuring the uniform communicates this tone. If your customers don’t wear ties, then is it necessary for your team to?

2. Keep it fresh In a fast pace and ever-changing market, companies no longer expect their uniform range to last five years and are more focused on implementing stylish and fashion forward uniforms. A uniform refresh is recommended

MANAGEMENT every 12 month’s where pieces or designs that are not moving or are seasonal are phased out and new pieces phased in. This ensures the team continue to be interested in what they are wearing, and their uniform remains fresh. We also generally work through complete uniform overhaul every three years with major clients to ensure their team and brand stay on trend.

3. Statement piece When shouting out to the world who your company is and what you stand for there is no better way than to have a statement piece in your uniform. Major clients that are rebranding will often introduce a statement tee, polo or accessory that strongly represents the new look in a fun and flamboyant way. This statement piece is often used for the month of launch, or as a fun casual Friday piece for the first 12 months of the uniform launch. It sends a statement to both the market and your team about the change you have made and sets the tone around brand expectations.

PRODUCT TRENDS

1. Tops and team wear Uniforms today are all about mix and match and companies are no longer sticking to the one shirt fits all approach. Adding a variety of complimentary pieces ensure team members have an option for each day of the week creating a team wear concept as opposed to a one-piece wardrobe. Tops are the new black and most new corporate wear ranges include a wash and wear blouse option for the ladies. Tops are comfortable, easy care and work for a range of body sizes.

2. Checks and chino’s Fun, approachable, comfortable and on trend.

Uniforms today have seen a total revamp from suit and tie to checks and chino’s. Casual button up shirts that tab up, can be worn tucked in or out and don’t require a tie is a trend we are seeing a lot of with our clients.Opting out of the more formal black or navy pant and opting in with a chino is also so mething more and more companies are implementing in their range.

3. Denim on denim Who would have thought we would ever see the denim on denim look make a comeback?!

Hotels, clubs, café’s, restaurants and food chains are all about creating the funky cool vibe. Denim shirts paired with denim aprons are all the rage and really transitioning the traditional formal hospitality vibe back to trendy urban.

Businesses are ever changing and evolving, striving to consistently be ahead of the times.

With the need to stay current and on trend, uniforms can be a simple and cost-effective way to project company brand evolution.

A simple refresh can help businesses by providing a point of difference, projecting key brand messaging and supporting workplace culture. With first impressions being key, an on-trend, staff considered uniform range can really boost your brand perception and morale.

What is your team wearing and what is that saying about your brand?

“

The world of uniforms has evolved and whilst there certainly has to be a practical consideration to the design, today’s uniforms are more about fashion, style, colour and providing choices for the employees who wear them.

”

Pamela Jabbour is the founder and CEO of Total Image Group. www.totalimagegroup.com.au. ■

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www.enzymewizard.com.au www.incleanmag.com.au 69

Meeting the Sustainable

Development Goals T

In part-four of this sustainability series, Bridget Gardner explains why the Sustainable Development Goals (SDGs) initiative is not only critically relevant to the industry but provides a framework for future success and innovation.

he 17 Sustainable Development Goals (SDGs) are a collection of global goals set by the United Nations General Assembly to measure progress on economic, social and environmental performance.

They are a “universal call to action to end poverty, protect the planet and ensure that all people enjoy peace and prosperity”.

Although initiated in 2015, the SDG reporting framework was only adopted in mid-2017. As signatories to the SDG, the Australian1 and New Zealand2 Governments launched their first Voluntary National Reviews (VNR) of their efforts to meet the SDGs in July 2018 and 2019 respectively and have already motivated government policy.

For example, in January of this year, the Australian Modern Slavery Act 2018 was enacted and the Indigenous Procurement Policy (IPP) 3 was strengthened.

Implementation of both these strategies are being measured and reported under SDG 16 (Peace, Justice and Strong

Institutions) and SDG 8 (Decent Work and Economic Growth) respectively. This has already led to stricter supply-chain reporting in government and corporate tenders for cleaning services and supplies.

START WITH ‘WHY’ A reason the SDG framework represents a hot trend for 2019 is because it shifts our focus away from prescriptive criteria and regulations, and onto the 17 health and environmental goals they aim to address.

While this might not sound radical, it reflects a fundamental change in the expectations of the public, from both governments and business. People want action, not a tick box of credentials.

There is a well-known TED Talk by marketing guru, Simon Sinek, called “Start with why”. In it, Sinek flips the standard way of messaging on its head by explaining that if we promote our ‘why’ – our passion and motivation for doing what we do - our product or service will be sold even before we explain ‘how’ it delivers on it.

That is because humans make decisions with our emotional, not our rational brain. Green marketing and sustainability reporting is no different. Each category of the building rating systems such as Green Star, NABERs and WELL, focus on a specific health or environmental concern that the relevant criteria aims to address.

Yet that is not what the cleaning industry does. Suppliers proudly promote their ‘how’ with terms such as ‘recycled’, ‘biodegradable’, ‘sustainable palm-oil’ and ‘chemical-free’.

Services use statements such as: “We use certified products and environmentally responsible practices”. While this may well be correct, it expects your customers to join the dots from ‘HOW’ to ‘WHY’ for you.

Are you passionate about clean and healthy oceans? Excellent. This is SDG 14 (Life Below Water). Tell us about the problem and why you care about it. Then tell us what your product/service is doing to help, and what difference you are making.

But make sure you back it up with evidence, because your customer does not need any more spin. Which brings us to two more critical requirements of the SDG indicator framework – accountability and reporting.

MEASURABLE REPORTING Transparent and accurate reporting is a key requirement for signatories to the SDGs. The SDG framework consists of 17 goals, 169 targets and 232 SDG rating indicators against which countries are measured.

Each country’s sustainable development results are reported on government websites and ranked internationally by the Sustainable Development Solutions Network (SDSN) 4.

70 INCLEAN September / October 2019

OPINION

Unfortunately, Australia currently ranks 38 out of 162, which is among the worst across OECD countries and only one place ahead of China.

In contrast, New Zealand ranks 11. Perhaps unsurprisingly, Australia obtains its worst results on SDG 12 (Responsible Consumption and Production) and SDG 13 (Climate Action).

Any organisation or company can use the same framework to set their own sustainability goals and accurately measure and report on the outcomes.

To date, more than 10,000 companies globally have pledged to support the SDGs in some way.

You can even submit a case study and report your results on the Sustainable Development Goals website5.

But if a rich country like Australia can’t meet all 17 goals, how is it even possible for a small company? It’s not – but that’s okay! The SDGs are a road map with multiple options to guide change and inspire innovation, not a set of rules to stifle it.

CHOOSE YOUR CAUSE Throughout 15 years of training with Fresh Green Clean’s green cleaning programs, I have always tried to link the ‘why’ with the ‘what’ – the health and environmental risks with the solutions.

However, there are as many ‘green’ solutions as there are risks – a cause of constant frustration for cleaning company owners who want silverbullet answers.

“Just tell me what to do” they say. “What are rules? You’re over-complicating it”. And yet, sustainability is complicated. There are 17 goals, not three.

The answer is to choose a handful of health and environmental issues that are relevant to your operations; areas where you know you can make a difference; SDGs that you, your staff and your customers care deeply about.

Focus on your corner and do it well. Research it, understand it and fix it. Invest in training and expert advisors to help you. Explore the SDG case studies to see how other organisations have addressed the same issues, such as Green Star6 or Unilever7. Then implement solutions, set targets, measure the outcomes and report the results using clear, defendable statistics.

Many SDGs overlap, so the work you do in one area can support another SDG or area of your business or network.

The Australian Report on the Implementation of the Sustainable Development Goals8 states: “The strength of the SDG framework lies in the interlinkages between the SDGs... recognise the interconnections and trade-offs within systems and seek to address challenges within a holistic approach.”

The Sustainable Development Goals are the UN’s blueprint for achieving a happier and healthier world by 20309. And they are proactive and probusiness, because they recognise that prosperity is a key enable for nations and companies to address health and sustainability problems.

Bridget Gardner is director of Fre sh Green Clean and is Australia’s leading sustainable cleaning consultant. Learn how to implement the Sustainable Development Goals in the “Green Cleaning Champions Program” by Fresh Green Clean: www.freshgreenclean.com.au. ■

Sources: 1. Australia’s SDG Reporting Platform: www.sdgdata.gov.au 2. New Zealand’s SDG Reporting Platform: http://oursdgs.nz 3. Changes to the Indigenous Procurement Policy (IPP): https://supplynation.org.au/ joint-venture-changes 4. Sustainable Development Solutions Network (SDSN) 2019 report: www.sdgindex. org/reports/sustainabledevelopment-report-2019 5 The Sustainable Development Goals with case studies: https://sdgs.org.au 6. Green Star SDG case study: https://sdgs.org.au/project/ green-star 7. Unilever Sustainable Development Goals: www.unilever.com.au/ sustainable-living 8. Australian Report on the Implementation of the Sustainable Development Goals, 2018: https://dfat.gov.au/aid/ topics/development-issues/2030agenda/Documents/sdgvoluntary-national-review.pdf 9. U nited Nations, Be the change: www.un.org/ sustainabledevelopment/ be-the-change

www.incleanmag.com.au 71

OPINION

The changing face

cleaning practice of

The great hope for many in the cleaning sector is that robotics will provide a cheaper outcome, but the real value will be in the predictability of the cleanliness outcome, writes Dr Greg Whiteley.

C

leaning is a fundamental practice of mammals. All mammals, and most animals, engage in cleaning of their environment to enhance their survival. But only humans do the cleaning for the aesthetic reasons.

The cleanliness of the surroundings also causes humans to engage with respect to cleaning and cleanliness in a way that distinguishes us from other primates – because we talk about it and complain about it, if the cleanliness is less than we prefer or not up to our expected standards.

Some people want a sweet smell after cleaning processes, while others want no smell at all.

Some people react to the slightest smell of bacterial degradation, whereas other people are affected by mould. Most people react to poo on your shoe, whereas some people work willingly and well in sewerage plants.

So, the standard of acceptable cleanliness varies from person to person and often also from place to place. This makes the job for cleaning service providers a constantly moving target.

Cleanliness standards are set by humans, not by robotics. While cleaning tasks may be undertaken (increasingly) by robots, the acceptability of the cleanliness is determined by the humans and not the bots. Cleanliness is still fundamentally defined through a human interface.

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OPINION

“

Robots that integrate into cleaning systems, and the cleanliness platforms in a practical and reliable manner will provide a major step forward, but it will be the reliability and not the cost that drives the process.

”

At the upcoming ISSA Cleaning & Hygiene Expo you will see some of the emerging technologies in robotics and automation but have no misunderstandings – cleaning standards will remain a human domain. That is why cleaning shows such as the ISSA Cleaning & Hygiene Expo remain – and will continue to remain – essentially human and face to face in nature. And thankfully so.

The platforms selling and marketing cleaning products, including social media and trade shows, still have personal contact issues as the number one priority so far as choice and decision making is concerned. This applies to both sides of the cleaning contract divide, where humans make the ultimate decision on cleanliness for cleaning contractors or those employing cleaning contractors.

There are also important changes with of our natural world including the growing recognition of the problems with Antimicrobial Resistance (AMR).

The implications of AMR for cleaning companies are still very poorly appreciated, and again this applies both sides of the cleaning contract divide.

As the importance of AMR is better understood and managed, and integrated cleaning validation systems ensure more reliable outcomes, the role of robotics will increase.

This is because you can program a robot and rely on a robot to provide a standardised methodical cleanliness output. Variation is minimised provided that the parameters of the cleaning processes and standards for acceptable cleanliness are mutually recognised.

The great hope for many in the cleaning sector is that robotics will provide a cheaper outcome, but the real value will be in the predictability of the cleanliness outcome.

Robots that integrate into cleaning systems, and the cleanliness platforms in a practical and reliable manner will provide a major step forward, but it will be the reliability and not the cost that drives the process. In that way, humans will continue to tell the robots what to do, and not the other way about.

Dr Greg Whiteley is executive chairman of Whiteley Corporation. ■ www.incleanmag.com.au 73

OPINION

Fresh faces

mark a new era Outgoing BSCAA president George Stamas welcomes the new national board, marking a new era for the association with some significant firsts.

T

he recent BSCAA AGM marked a new era for the organisation, with some significant firsts.

Perhaps the most important of these was the election of Kim Puxty as our first female national president.

But it didn’t stop there. We also welcomed our first female vice president and NSW state representative in Debbie Delimitros.

Not only does this new board bring with it an incredible mix of energy, experience and enthusiasm, but also a more representative voice for the wonderfully diverse make-up of the industry in which we work.

A WEALTH OF TALENT AND EXPERIENCE Along with the dynamic duo of Kim and Debbie, we also welcomed a new cohort of highly experienced voices in each state, with the election of new representatives to the board, including Matthew Collings (Tasmania, also BSCAA treasurer), Elias Stamas (Victoria), Peter Rundle (South Australia), Lyn Whelan (Western Australia) and Mark Nipper (Queensland).

In addition, non-voting external directors, Terry Corby (past NSW president) and George Stamas (past national president), will be there to support the new board.

FRESH PERSPECTIVES AND EXPERIENCED HANDS In another significant difference to previous boards, incoming president Kim Puxty’s 74 INCLEAN September / October 2019

experience lies in the management of cleaning companies, rather than ownership, which brings another perspective to the role.

By way of background, Kim comes to us with extensive experience in both the provision of cleaning and security services. Getting her start in the industry in 1993, Kim balances dual roles as administration manager of Ellems Cleaning Services and the security services provider, 9Ts Asset Management Services.

The name might be familiar to many members. Kim has been part of BSCAA Queensland since 2010, and president of BSCAA Queensland for the past four years.

At national level, Kim has been a board director for the last three years. She also sits on the QLeave board as an employer representative, and is a member of the Australian Institute of Company Directors.

FRESH THINKING FOR A NEW ERA As Kim explains, the new board’s focus is in ensuring the BSCAA is at the forefront of government and industry issues, driven by the needs and expectations of the organisation’s members. Working closely with the state representatives to provide a unified voice for the industry is key.

Incoming vice president, Debbie Delimitros, echoes these sentiments. We have a large knowledge base to draw from with our current directors in each state, and I believe together we can draw from this and achieve a stronger national voice for the cleaning industry.”

For both Debbie and Kim the work has already begun. As Kim puts it, BSCAA is ready for new initiatives and there is a high level of eagerness from the board to start developing them.

At the top of the agenda are the possible implications of the Modern Slavery Act. The national board is currently in discussions about the compliance implications for cleaning companies with the implementation of the Modern Slavery Act, together with several other industry focused initiatives, which we will announce in early 2020.

LOOKING TO A BRIGHT FUTURE Both Debbie and Kim are committed to developing and promoting the professionalism of the industry, with a particular focus on the industry’s premier awards ceremony, the AustralianSuper Excellence Awards.

Strengthening the recognition of these individuals is paramount, and so is the recognition and acknowledgement of our state members who work tirelessly to ensure they remain complaint in this ever changing industry.

Please join us welcoming Kim, Debbie and our new state board representatives – and an exciting new era for the BSCAA. ■

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OPINION

The industry that’s cleaning up modern slavery

By Vanessa Zimmerman (Pillar Two), Poonam Datar (CAF), Sandra Silea (AustralianSuper) and Tony Gorgovski (BIC)

T

1. Global slavery Index, Overview, www.globalslaveryindex. org/2018/findings/highlights 2. Global Slavery Index, Country Studies: Australia, www.globalslaveryindex. org/2018/findings/countrystudies/australia 76 INCLEAN September / October 2019

he issue of modern slavery has garnered much attention in Australia in recent years. Globally, there are approximately 40 million people who are being subjected to slavery like conditions1.

Australia is not exempt from this, with an estimated 15,000 people experiencing modern slavery within Australia’s borders2. There is increasing urgency both internationally and in Australia to address this issue.

The business community is under increasing pressure to demonstrate what they are doing to prevent and address any involvement they may have in modern slavery.

The introduction of the Commonwealth Modern Slavery Act requires companies with an annual consolidated revenue of more than $A100 million to report on what they are doing to identify and mitigate the risks of modern slavery in their operations and supply chains.

While the Act is focused on reporting, its mandatory reporting criteria can be used as a framework to guide companies in their modern slavery risk management approach.

The United Nations Guiding Principles on Business and Human Rights, endorsed by the UN in 2011 (and supported by Australia), includes key terms referenced in the Modern Slavery Act. The principles provide business with an authoritative global reference point for how to

respect human rights in practice, including how to prioritise actions in complex supply chains.

The principles make it clear that businesses need to focus beyond just risks to business and consider what risks they could pose to people, such as workers and community members.

Investors are paying closer attention to the actions that businesses are taking to address modern slavery risks.

Some of the risk factors companies are assessed against include geographies with poor labour regulatory environments, sectoral risks for industries that are more susceptible to labour abuses, and risky business models that are reliant on poor labour practices.

These factors are often systemically entrenched in a business’s culture and its daily operations, making them difficult to address.

The influence that large institutions can have on promoting changes which mitigate modern slavery risks cannot be undervalued. Integrating sustainability factors like human rights into investment decision making not only enhances the long-term return on investments, it also has a positive impact on the community.

WHAT IS BEING DONE IN THE CLEANING INDUSTRY? Cleaning is considered high-risk for modern slavery and exploitation due to the complexity of the industry, the nature of the workforce, and the often opaque nature of operations.

OPINION The Cleaning Accountability Framework (CAF) was born out of the need to address these issues and elevate labour standards.

CAF takes a multi-stakeholder approach, bringing together building owners, cleaning companies, facility managers, tenants and the cleaners themselves in a bid to stop what has frequently become a race to the bottom for pay and conditions.

The CAF certification scheme relies on the involvement of all stakeholders, including cleaners and the union, to ensure buildings are meeting minimum legal standards. This provides confidence that a contract is not just delivering the required cleaning service but is also ensuring cleaners are treated fairly and with respect.

Cooperation and support from cleaning services companies, such as BIC, has been integral to the development of the certification scheme.

BIC along with a number of other cleaning companies, have been showing leadership in their industry and commitment to improving standards for cleaners.

CAF is one of a number of industry collaborations BIC is a part of in a bid to improve

conditions for workers. As a result, BIC is wellplaced to introduce its own Modern Slavery Framework in preparation to report under the Modern Slavery Act. The framework is underpinned by practical actions, starting with commissioning a deep dive assessment of their supply chain. This was then used to develop a strategy and introduce a supply chain management program, which includes targets to redirect spend from high-risk foreign countries back to Australian and Indigenous based suppliers.

These actions, together with BIC’s participation in CAF, make it well placed to deliver a robust Modern Slavery statement next year.

While the issues that lead to modern slavery may seem intractable, they are not impossible to overcome and are in fact good for business.

Multi-stakeholder initiatives such as CAF are demonstrating that industry wide change is possible and are paving the way for other industries to follow.

“

Investors are paying closer attention to the actions that businesses are taking to address modern slavery risks.

”

To hear more about Modern Slavery legislation attendee the panel session on October 24th at the ISSA Cleaning & Hygiene Expo. ■

23–24 October 2019 Melbourne Convention & Exhibition Centre

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www.incleanmag.com.au 77

OPINION

Three’s a charm

Workforce Guardian’s Charles Watson raises three issues some employers get wrong, have not planned for, or continue to create legal exposure.

for an exemption from such reporting requirements. If you haven’t already sorted this issue, or have queries, you should speak with your payroll company, bookkeeper, accountant or the ATO.

SINGLE TOUCH PAYROLL

TERMINATING AN EMPLOYEE ON WORKERS’ COMPENSATION

Single Touch Payroll (STP) is a method of reporting tax and superannuation information to the ATO. The legislative scheme requires employers to report payroll information, such as salaries and wages, pay as you go (PAYG) withholding and superannuation information to the ATO each time you pay them.

Using STP, an organisation’s payroll or accounting software sends employee tax and super information directly to the ATO – streamlining the process of reporting. Employers need to ensure current payroll software is updated to offer STP reporting, or choose payroll software that is STP-enabled. The requirements and commencement can vary depending upon the size of the business: • Small employers, with 19 or less employees, need to commence reporting before 30 September, 2019.

• Micro-employers with less than four employees are required to report, but have additional options including using low cost or no cost products, or quarterly reporting through their registered tax or BAS agent. This option will be available until 30 June, 2021.

• Large employers with 20 or more employees should already be reporting since 1 April 2018.

Employers in remote areas or with poor internet coverage may apply to the ATO

Perhaps the trickiest of all matters to deal with as an employer is if you must terminate an employee who is on workers’ compensation.

The current “soup” of state and territorybased workers’ compensation laws and the application of the federal workplace relations system can be overwhelming.

I am not surprised when a client tells me their employee has been on workers’ compensation for several years and they have not sought to deal with the issue. At times it is easier to put off.

Conversely, we also see employers throwing caution to the wind and terminating employees who are in receipt of workers’ compensation, without a planned and methodical approach.

This too can be the result of how much frustration is incurred for employers when employees are on lengthy period of absence for workers compensation.

After you have observed the relevant protected periods and the requirements for rehabilitation and return to work, you may decide that it is in the best interest of the business, or you may have no other option, but to terminate the worker’s employment.

If you choose to do that, the employee might decide to file an unfair dismissal application or an adverse action claim or similar. To avoid this occurring, or to at least minimise your exposure to such

78 INCLEAN September / October 2019

claims, you need to have a plan and should not decide until you have all the latest medical facts in front of you.

Stay the course, seek advice and if you must decide to terminate such an employee’s employment, make sure you are aware of potential liabilities, the federal, state and or territory specific laws that apply.

SUPERANNUATION ON OVERTIME It is the generally accepted view that overtime related wages do not attract superannuation. Those hours and the particular pay for the overtime are not considered ‘ordinary time earnings’. Such a view is based on an application of the ATO’s superannuation guarantee ruling.

However, what happens if those overtime hours are performed on such a regular and systematic basis that they might be viewed as ordinary hours?

A recent decision of the full bench of the Federal Court highlights the issue of clarifying what are ‘ordinary hours’ for the purposes of making superannuation contributions. From a workplace relations perspective, the general principle established by the Federal Court is that ‘ordinary hours’ means the ordinary hours that are set out in the relevant award or agreement. This is consistent with the ATO’s view.

However, applying this principle may depend on the specific facts of the case.

In that recent case it was fortunate for the employer that they had expressly set out that its annualised salaries were calculated on ‘base salary’ and ‘overtime’ components.

When drafting contracts remember that to be specific is terrific. Make your intentions clear inwriting. ■

C

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OPINION

Are you responsible for cleaning??

If yes, - How do you know if a surface has been properly cleaned?

Collaboration for a sustainable future

By Dr Jennifer Semple

- How do you prove it?

Please contact Cell Biosciences or visit our stand at this year’s ISSA® Cleaning and Hygiene Expo for a demonstration of the AccuPoint ATP Cleaning Verification System

The results may surprise you!

I

t’s a well-known saying that “two heads are better than one”.

But, did you know that businesses that collaborate on innovation are 70 per cent more likely to create new-to-world innovations? That’s according to Dr Erol Harvey, Fellow of the Australian Academy of Technology and Engineering.

More brains = more ideas, more diverse but complementary perspectives, more skills coming together to work towards a common goal.

More stuff = access to a wider range of equipment and facilities through pooled resources.

There can be many positive outcomes of collaboration. Some that Accord is aware of as a consequence of collaborative research in the cleaning and hygiene sector include: • The ability to move beyond day-to-day operations and undertake blue sky, disruptive research; • Creation of new chemical technologies, e.g. biodegradable polymers, biologically based molecules, low environmental impact ingredients, and responsive molecules; • Mutual growth in personal knowledge and skills.

BARRIERS TO COLLABORATIVE RESEARCH

www.cellbiosciences.com.au info@cellbiosciences.com.au ph: 03 9416 7177

80 INCLEAN September / October 2019 ISSA.indd 1

25/06/2019 6:58:25 AM

Many Australian cleaning and hygiene businesses are already engaged – or have been – in collaborative research and development with external organisations.

For others, the desire is there but there are challenges to overcome.

“Who should we approach? We don’t know where to start.”

“What do we want to achieve? How do we articulate our goals? We’re speaking different languages!”

“What about the IP?” “Their timelines are too long.”

“They aren’t interested in practical outcomes.”

“WHAT ABOUT THE IP???”

If these are some of the common barriers to businesses that can prevent them from collaborating, especially with academic institutions, how can these be overcome?

BROADENING THE SCOPE One of Accord’s primary goals is to strategically assist our member companies enhance their innovation capacity.

One of the ways in which we do this is to identify and build relationships with research institutions and hubs that are keen to work with our industry.

We then facilitate regular dialogue and information sharing with these organisations, striving to overcome any access and/or engagement barriers to collaboration.

Therefore, we are thrilled to announce Monash University has become our first official Contributing Innovation Partner – formalising the relationship built between our organisations over the last few years.

Accord has been a long-term supporter of Monash’s Chemicals and Plastics Manufacturing Innovation Network (CAPMIN), a key hub for collaborative innovation including through industry-led PhD projects, knowledge-sharing and technical/ business training. We are also supporting Monash with other future opportunities to encourage industryuniversity collaboration.

Our new more formal collaborative partnership over the next two years will explore even more opportunities for industry and academic expertise to come together, learn from each other and capitalise on each other’s strengths.

Accord will host international guests to focus on cleaning and hygiene in food, healthcare and homecare. For more information www.accord.asn.au/events. ■

OPINION

Common payroll tax errors employers make However, exemptions can apply to cleaning industry workers who: • Provide their services for no more than 90 days in a financial year • Engage two or more workers to provide the contracted services • Provide the same type of services to the public and take less than 20 per cent of gross trading income from your business in that financial year.

By David Allan

MISREPORTING EMPLOYMENT AGENCY ARRANGEMENTS

ayroll tax is a self-assessed tax on the monthly wages you pay as an employer. While not all businesses are liable, you’ll need to pay payroll tax if your total Australian wages go over the threshold, which is different in each state and territory.

Getting your head around the payroll tax rules and regulations can be difficult for some employers. If you make mistakes when calculating your payroll tax and you’re found liable, you may be required to pay penalties and interest, as well as the outstanding tax. This can have a big impact on your business’s cash flow.

As an employer in the cleaning industry, it’s important you’re aware of the common payroll tax errors to ensure you meet your obligations and avoid being caught out.

We’ve outlined the three most common payroll tax errors for employers in the cleaning industry:

An employment agency arrangement exists when an employment agent finds a worker to provide services to your business for a fee. Under this ‘labour hire’ arrangement, the worker isn’t your employee and the arrangement isn’t considered a ‘relevant contract’, meaning contractor exemptions don’t apply.

If you have an employment agency contract with a client, you’re the employer and liable for payroll tax. For example, if your cleaning business on-hires cleaners to another cleaning business, which in turn on-hires the cleaners to the end client, the business closest to the end client is regarded as the employment agent responsible for meeting their payroll tax obligations.

An employment agency contract exists if you employ cleaners to work ‘in and for’ your client’s business. To determine if your cleaners work ‘in and for’ your clients, you must consider: • The level of direct and indirect control your client has over the cleaners • Where the services are performed • Whether the cleaners are performing duties as required by your client

P

IMPROPERLY CLASSIFYING WORKERS AS CONTRACTORS When you hire a worker, you must determine if they’re an employee or a contractor. The wages you pay to permanent, temporary and casual workers are subject to payroll tax, and some contractor payments may also be deemed liable.

You must consider whether your ‘worker’ is running their own business or participating in your business. There are a range of factors that determine if your worker is operating independently, such as their level of control, ability to manage risk, power to delegate, how they’re paid, what entitlements they receive, and whether they provide their own labour and materials.

82 INCLEAN September / October 2019

• The nature of your client’s business • Whether your client determines the uniforms worn by the cleaners • Whether your client decides rostering • Whether the cleaners are supplied at hourly rates and • Whether the cleaners follow your client’s operation and facilities guidelines.

GROUPING ISSUES Grouping is a complex issue for employers, particularly for those in the cleaning industry. For payroll tax purposes, your business can be grouped with another business if there is a link between the companies, regardless of where they operate.

Grouping impacts threshold entitlements. Where a group exists, the threshold entitlement is based on the proportion of the specific state or territory’s wages against total Australian wages. Additionally, every member of the group is liable for any outstanding payroll tax of other group members, and a single threshold deduction applies to the group.

As an example, you may be considered part of a group if another cleaning business supplies you with labour, such as an administrative worker to perform backoffice duties.

Getting it right and meeting your payroll tax obligations can make a significant difference to your cash flow and peace of mind.

David Allan is manager, key customers, business taxes at Revenue NSW For more information about payroll tax, visit revenue.nsw.gov.au/taxes-dutieslevies-royalties/payroll-tax. ■

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SUPPLIER SPOTLIGHT

BUILT TO LAST

A

ustralian Sweeper Company (ASC) is a leading national supplier of industrial and commercial floor cleaning equipment.

Founded almost 30 years ago by Tony Bilos, ASC leads the way in offering a range of professional floor sweepers, scrubbers, rentals or leasing to suit all industries in Australia.

ASC offers a comprehensive range of industrial cleaning equipment ideally suited to many industries and applications. ASC has a nationwide footprint with branches also located in Melbourne, Brisbane, and Perth. While its clients range from mining, warehouse and transport, food handling, material handling and raw materials industries, including BHP Billiton, Qantas, Goodman Fielder, TNT and Direct Freight Express.

Its walk behind and ride on floor sweepers and scrubbers are suitable for any commercial and industrial cleaning requirement, including mining and construction, public buildings, schools, hotels and hospitality venues, factories and warehouses, retail and shopping malls, hospitals and public spaces.

In 2017 ASC moved to its custom-built headquarters in fast-growing Rouse Hill in NorthWest Sydney. The space acts as both head office and an 8000sqm warehousing and office complex.

The facility is equipped with a multi-milliondollar centralised parts replacement system – able to carry a large volume of moving parts and spares that will maintain a regular supply chain system for its regional warehouses spread across the nation.

84 INCLEAN September / October 2019

Now the company is making a significant play for the commercial cleaning industry, making its foray into the carpark cleaning segment with a newly launched large rider sweeper machine designed to clean large outdoor environments.

“The industry wants a low maintenance solution to what is currently a high maintenance problem,” explains ASC founder, Tony Bilos.

“We haven’t looked at this market before, but we are now. We have a premium offering that we think the whole sector will look at because carpark cleaning and maintenance is a massive problem faced by contractors. Our ASC Eureka M8 is highly manoeuvrable and can beat speed bumps, speed humps and other obstacles, which to date have been impossible drive over.”

“Our ASC Eureka M8 is highly manoeuvrable and can beat speed bumps, humps and other obstacles, which to date have been impossible drive over” said Bilos, adding the industry needs to place greater value on premium products and move beyond price-based purchasing decisions.

“The cleaning industry, across all product categories, is a saturated market, and unfortunately it doesn’t place as much as value as it should on its products and services. Overseas, the European market is realising the quality and value of purchasing premium products, not just a price-point based machines, and that shift needs to happen here. We have a premium offering, but the industry must be willing to pay to reap the long-term benefits.” ■

“

We have a premium offering that we think the whole sector will look at.

”

GO GREEN, BE

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100% DEGRADABLE Stocked & Made to Order

PRODUCTS

Sweet Talc Sweet Talc is a lingering, fresh-scented detergent with a powerful cleaning action that leaves surfaces clean and perfumed with a pleasant baby powder fragrance.

The biodegradable detergent is ideal for washing and mopping all hard surfaces including polished floors, tiled areas, fittings, glass and walls. Sweet Talc also can also work as an air freshener in a spray bottle. Sweet Talc conforms to all statutory environmental requirements.

It is based on safe ingredients selected to perform efficiently so there is no waste or damage, and non-flammable, phosphatefree and biodegradable.

Agar Cleaning Systems 1800 301 302 www.agar.com.au

Gala D-Vour Pall Mall’s Gala D-Vour transforms liquids into odourless semi-solid mass for safe, fast and easy clean-up. Ideal for spills in grocery stores, restaurants, healthcare facilities or schools, Gala D-Vour is designed to set free-flowing liquids (except for oils) and destroy odours. Sprinkle D-Vour over a liquid spill on any hard floor and watch it transform within seconds to a semi-solid. Available nationwide, D-Vour eliminates the need for mops, towels or rags and is ideal for spills, broken containers of food, drinks, liquid chemical and accumulation of liquids in trash receptacles. For more information or demonstration visit Pall Mall at Stand 86 at the ISSA Cleaning & Hygiene Expo.

Pall Mall 02 9584 8644 www.pallmall.com.au

CERTIFIED COMPOSTABLE Customised & Made to Order

EnviroWizard oven and cooktop cleaner Enzyme Wizard has added the EnviroWizard oven and cooktop cleaner to its range. This non-caustic, industrial strength cleaner contains a proprietary surfactant-based formula designed to break down fats, greases and oil. The solvent free cleaner naturally lifts grease from all surfaces and is readily biodegradable and renewable. The cleaner’s low VOC and high boiling point makes it safer than most products in the market, and it can be discharged down the drain. Available in 750ml, 5 litre, 10 litre and 20 litre bottles.

konsiderate.com.au 07 3105 5986 admin@synergypacific.com.au

Enzyme Wizard 03 8555 4844 www.enzymewizard.com.au

PRODUCTS

TASKI BreakDown Odor Eliminator

Eco-friendly garbage bags and bin liners

TASKI BreakDown Odor Eliminator is a bacteria-based odour eliminator and cleaner that contains enzymeproducing bacteria and counteractants to combat the source of foul odours including urine. The cleaner contains a fresh fragrance and is effective against a wide range of odours in washrooms, on floors, counters, urinals, walls, carpets, showers, locker rooms and drains to eliminate odours. Using one to three times a week will also result in lighter, cleaner looking grout.

The new Konsiderate range of eco-plastic garbage bags and kitchen bin liners are designed for commercial and away-from-home markets. Up your green game with Konsiderate’s affordable EPI degradable bags or go plastic-free with the renewable plant-based compostable bag which carries the AS4736 and AS5810 certifications.

Products can be customised with a business logo for bulk orders.

Konsiderate 07 3105 5986 www.konsiderate.com.au

Diversey 1800 647 779 www.diverseyvericlean.com

i-Mop Lite The i-mop Lite is lighter than the i-mop XL, making it the smallest and lightest machine available in the i-mop range. By expanding its current range of i-mops, i-team is offering a tool with outstanding manoeuvrability and portability, making it perfect for mobility cleaning.

The i-mop Lite can fit in even smaller spaces than its bigger brother.

From the improved control panel to the new water overflow protection mechanism, everything is designed to make it even more user friendly.

Abco Products 1800 177 399 www.iteamaustralia.com.au

www.incleanmag.com.au 87

PRODUCTS

Bonastre Pads Bonastre Pads are easy to use with most floor machines. Simply attach the graded coloured pad to the machine and follow the easy steps to rejuvenate worn floors to a sparkling gloss shine.

Bonastre pads are environmentally friendly and available in many sizes. The ecological polishing discs have multiple applications and can be used with different types of equipment: low speed polishers, manual polishers and scrubbers.

Central Cleaning Supplies 1300 347 347 www.centralcleaning.com.au

Purehold door handle Exclusive to Richard Jay’s JayFlow division, Purehold door handles kill 99.9 per cent of bacteria on contact. The range of handles uses silver ion technology and hand sanitiser to effectively kill bacteria including E-coli, salmonella, streptococcus, staphyloccus and campylobacteur. With mechanisms to suit every type of door, the Purehold range is ideal for communal environments in healthcare, aged care, education, hospitality and food processing industries.

Richard Jay 1300 742 427 www.richardjay.com.au

Terminator Plus The Terminator Plus is a portable and compact carpet extraction machine that fits into the back of most station wagons. The Australian designed and built machine is ideal for small scale carpet cleaning and flood recovery.

Operators can select between five metre and 10 metre solution hose, five metre and 10 metre vacuum hose, and a 12 inch two-jet stainless steel wand to help tackle any job.

Air mover HEPA attachment Easily convert the Dri-Eaz Velo or Velo Pro air mover to a general use air scrubbing tool with the quick-install Velo HEPA filter kit. Designed for use in restorative drying, fire and smoke remediation, remodels and new construction (not for mould or asbestos remediation), the filter has minimal impact on Velo performance. Together with the Velo, the weight is half that of standard HEPA units and provides in-room air scrubbing at 15 per cent of the cost of a standard HEPA air filtration device.

Polivac International 03 8378 0000 www.polivac.com.au

Legend Brands +1 855 7577776 VeloHEPA.legendbrands.com

Citra-Mist Environmentally friendly spray and wipe Citra-Mist is excellent for cleaning all types of walls, tabletops, benches, doors, Laminex, painted surfaces, vinyl and all other washable surfaces. Citra-Mist removes soil in one pass and leaves no residues of films on the surface. The pleasant lemon perfume is intentionally mild to prevent irritation and maintain good indoor air quality. Citra-Mist is highly-biodegradable, phosphate-free, uses renewable plant-derived surfactants, and conforms to all statutory environmental requirements.

Agar Cleaning Systems 1800 301 302 www.agar.com.au 88 INCLEAN September / October 2019

PRODUCTS

AlorAir SLGR Wi-Fi enabled dehumidifiers AlorAir will launch its newly patented unit SLGR (Super Low Grain) W-Fi-enabled dehumidifier at the ISSA Cleaning & Hygiene Expo.

The versatile unit is designed for a wide range of commercial and domestic applications. It is Wi-Fi enabled for offsite monitoring and engineered to low temperatures. Fitted with heavy duty condensate pump and bypass humidity sensors, it is portable and durable, while high COP saves on energy consumption. Visit AlorAir at Stand 95.

AlorAir 1300 654 684 www.alorair.com.au

Brix cart The Brix cart range provides users with the flexibility to build multiple configurations of cleaning carts. Made from 75 per cent recycled plastic, the versatility of the carts makes it easy for cleaners to clean using the methodology of their choosing. Whether it’s a wet or damp, mop wringer or flat press, the carts are designed to deliver flexibility and simplicity.

Sabco 1800 066 522 www.sabco.com.au

www.incleanmag.com.au 89

PRODUCTS

Surfex Surfex is the first dry surface biofilm remover. It is intended for use on environmental surfaces and for non-critical medical devices such as hospital beds and theatre trolleys. Surfex’s unique formula of buffered peracetic acid and surfactants ensures it will provide maximum disinfectant efficacy critical for healthcare environments. Surfex has excellent materials compatibility when compared with bleach and chlorine, and has proven kill claims against Clostridium difficile, Norovirus and Influenza.

Whiteley Corporation 1800 833 566 www.whiteley.com.au

Kärcher walk-behind scrubber dryer Kärcher’s BD 80/100 W Bp Pack Classic is a robust and reliable handguided walk-behind scrubber dryer. It focuses on simplicity, reliability and user-friendly operation. Featuring a simple to use control panel, the scrubber provides site-lines and has a powerful traction drive, which helps to climb slopes effortlessly. To overcome the toughest jobs, components such as the disc brush head and squeegee are made from solid die-cast aluminium. With a working width of 80cm and a large 100 litre tank, this results in an area performance of up to 4800sqm per hour. The contact pressure of the disc brushes can be manually adapted from 40 to 68kg for removing intensive soiling. See the scrubber dryer at Stand 138 at the ISSA Cleaning & Hygiene Expo.

Kärcher Australia 1800 675 714 www.karcher.com.au

ELAS NO STEKCIT

New generation hand drying technology • Ultra-fast drying suitable for high traffic areas

EXCELLENCE AWARDS

• Green specification energy efficient (0.6 – 4W per drying cycle) • HEPA filter air filtration system • Sleek design • Vandal proof locking system • Adjustable motor speeds

The AustralianSuper Excellence Awards is an evening to acknowledge the outstanding contribution and achievements of employees in contract cleaning and security. Showcasing recognition of individual achievement, acknowledgement of team contribution, and celebration of Cleaning and Security Companies that promote positive contributions to the industries.

SYDNEY

BRISBANE

MELBOURNE

PERTH

11 OCTOBER

01 NOVEMBER

15 NOVEMBER

15 NOVEMBER

For more information visit www.bscaa.com Contact your local branch to register or nominate: CONTACT DETAILS:

Phone 02 9648 3570 www.davidsonwashroom.com.au 90 INCLEAN September / October 2019

NSW

QLD

VIC

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bscaansw@bscaa.com

bscaavic@bscaa.com

bscaaqld@bscaa.com admin@cleaningcouncilwa.com.au

PRODUCTS

Restoration-focused dehumidifier filter Dri-Eaz dehumidifiers are now available with a 4-PRO filter designed specifically for restoration, remediation and construction jobs. As the replacement for the discontinued 3M HAF filter, the 4-PRO filter was developed specifically for Dri-Eaz customers, based on unique requirements for capturing dust and debris to protect internal components and help to control odors. The 4-PRO’s rigid aluminum frame prevents filter collapse and ensures proper filtration throughout the filter loading cycle. It is recommended to replace the filter whenever the accumulation of dust and debris is visible or after every job where there is a risk of cross-contamination.

Replacement 4-PRO filters can be purchased from authorised distributors for Dri-Eaz dehumidifiers, including selected discontinued models.

Legend Brands +1 855 7577776 4pro.legendbrands.com

Micro FX range Sabco has added new colour coded disposable mop pads to the Micro FX range. The mops are designed to deliver a streak-free clean while still removing bacteria. The mops are highly absorbent due to the double terry construction and have a high resistance to chemicals. The mops feature a zig-zag design for single step cleaning and are ideal for use in high risk areas, controlled environments and when laundry facilities are not available.

Sabco 1800 066 522 www.sabco.com.au

You can trust ASC FOR VALUE, FLEXIBILITY AND RELIABILITY FREE CALL 1800 650 989 Nothing Cleans Like a ASC Auto Scrubber Dryer

NEW Relion Insight Series 48V Lithium iron phosphate (LifePo4) Battery • GC2 Sized Scalable replacement

• Compatible with lead-acid chargers

• Easy to install

• SuperSmart BMS

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// 1300 769 282

TM

For more information, visit:

www.sweeper.com.au

www.incleanmag.com.au 91

PRODUCTS

Conquest EcoVac240 The Conquest EcoVac240 battery-powered vacuum is part of the Conquest outdoor solutions range. The EcoVac240 is ecofriendly without compromising on performance. Advanced electronic motor and vacuum systems deliver plenty of power with whisper quiet operation. Perfect for collecting debris from carparks, curbs and garden beds, featuring working lights and puncture proof tyres the EcoVac240 is the outdoor solution you have been looking for.

Conquest 1800 826 789 www.conquestequipment.com.au

Max Vac Dust management systems The MaxVac Dust Blocker range is designed to operate 24-hours a day to clean the air where silica, construction and workshop dust may be present, such as renovation/building sites, workplaces, workshops and machine rooms.

Respirable crystalline silica and construction dust presents a significant health hazard. MaxVac is here to help with H-Class, M-Class Vacuums and Dust-Blockers for commercial and domestic applications. Made in Sweden, MaxVac tackles dust in all its forms, while meeting health and safety requirements and is environmentally safe. DER is the distributor for MaxVac and supplies speciality equipment for cleaning, building, and restoration. Visit DER at Stand 95 at the ISSA Cleaning & Hygiene Expo.

DER 1300 654 684 www.disasterequipmentrental.com.au

QUALITY WASHROOM PAPER DISPENSERS

MICROFIBRE CLEANING EXCELLENCE

Durolla Products NZ Ltd

Our Electrolux laundry systems boast unrivalled expertise in microfibre cleaning. Increase efficiency and ensure your microfibre mops and cloths are cleaner and hygienic.

Complete custom laundry solutions for all kinds of facility management.

Talk to a Richard Jay microfibre cleaning expert today - call 1300 richard (742 427)

FOR YOUR REQUIREMENTS CONTACT:

dispensers@durolla.com or visit www.durolla.com

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PRODUCTS

Enviroplus X Range Introducing Abco Products’ new environmentally friendly concentrate range. E-Guard X, E-Z Kleen X, E-Washroom X and E-Surface X make up four powerful and organic cleaning concentrate solutions with a dilutions rate of up to 1:600.

The Enviroplus X-Range is widely recognised as a natural and cost-effective cleaning solution which encourages the switch to a chemical free practice. Switching to chemical free is the healthier choice for not only cleaners but also for our planet.

Abco Products 1800 177 399 www.enviroplusproducts.com.au

InSight Series 48V lithium iron phosphate battery The InSight Series 48V lithium iron phosphate battery is a scalable GC2 sized drop-in replacement battery that delivers high-quality performance, power and precision. The battery is easy to install, just connect it in parallel for the capacity needed. No need to modify trays, no complicated connections, no external BMS and no heavy lifting. Just connect and go using your existing battery charger.

R&J Batteries 1300 769 282

Emission controlled gas burnisher

www.rjbatt.com.au

The Polivac 20” gas burnisher is a reliable and compact highspeed machine that is smooth to operate and easy to use. The machine is fitted with closed loop engine emission technology so it automatically ensures that carbon emissions are minimised and maintained at safe levels. The operator-friendly burnisher can cover up to 1900sqm per hour straight line gas burnishing.

The machine is backed by Polivac’s global distributor network, ensuring users experience fast service, repairs or parts supply.

Polivac International 03 8378 0000 www.polivac.com.au

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PRODUCTS

Sebo X7 automatic upright The all-new SEBO X7 automatic upright uses less electricity and is quieter than previous SEBO models. The X7 is equipped with an LED headlamp to enhance under furniture vacuuming. The computer control system optimises performance, ensuring that the brush is always at the correct height for ease of use. For a deeper clean, just press the performance boost button for extra pile lifting power. Other practical features include cassette style brush roller removal, sealed bag for hygienic debris disposal and indicator warning lights for ‘full bag’ or ‘check brush’.

Sebo 1300 697 326 www.sebo.com.au

Carpet spotter and stain remover Unbelievable is a ready to use quick action carpet spot and stain remover that is suitable for use on carpets and upholstery. The remover is ideal for use in hospitals, nursing homes and households to tackle a range of stains including grease and oils, protein-based stains such as gravy, eggs, milk and blood, and some tannin, tea and coffee based stains. Also safe for use on wool fibres.

E D Oates 1300 669 686 www.oateslaboratories.com.au

FOLLOW US ON... @cleanstar @xpowerpetdryersaus @xpowerrestorationaustralia

@cleanstar_au @xpower_pet_dryers_aus @xpower_restoration_australia

®

94 INCLEAN September / October 2019

PRODUCTS

Conquest MXL 75BT With a large 765mm scrub path the Conquest MXL 75BT boasts the latest innovations, including noise cancelling technologies operating at less than 70 dB and intuitive water flow and energy saver systems.

The Conquest MXL 75 BT provides operators with the ultimate in efficiencies and productivity thanks to its easy to use functions. Using two strong disc brushes the MXL power scrubber delivers constant pressure to easily remove dirt, providing a consistent result across all hard floor applications. The MXL has a sturdy outer polyethylene shell encompassing the heart of the machine. The aluminum brush head and squeegee offer durability and reliability as well as lightness, providing better maneuverability and comfort.

Conquest 1800 826 789 www.conquestequipment.com.au

All-purpose microfibre bulk pack New to the Sabco Professional microfibre range is the bulk pack of 50 all-purpose microfibre cloths. The 280 gsm microfibre cloths are re-usable and can be used when wet or dry, to remove grease and grime or for dusting to achieve a hygienic clean. The new additions are featured in Sabco’s 2020 product catalogue, which has been designed with a new format to make it easier to read and for customers to browse through the range.

Sabco 1800 066 522 www.sabco.com.au

TUFF GLOSS

LONG-LASTING SHINE & SUPERIOR GLOSS Tuff Gloss sealer uses advanced polymer technology for a dual action sealer-finish that’s both ultra-durable & beautifully glossy.

• Scratch resistence • Fast & easy to apply • Dries glossy straight off the mop • Floors stay shiny for longer • Tough, long wearing formula

GH! U O T LTRA SY!

S

U

LO G A R ULT Find out more today!

1800 301 302

Contact us:

www.agar.com.au

12-14 Cope Street, Preston VIC 3070

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PRODUCTS

Compact no-mop system Kaivac dispense-and-vac space saver is a compact ‘no-mop’ system that offers a simple, fast approach to cleaner, safer floors.

To operate, open the spigot and apply fresh solution to the floor, spread and lightly brush into grout lines. Then, vacuum soils away to leave the floor clean as well as dry. Suitable for daily cleaning and degreasing commercial floors. In light to moderate soil conditions, it is possible to reuse or recycle the cleaning solution with the dispense-and-vac space saver model.

Spillz 1800 774 559 www.spillz.com.au

TSM outdoor cleaner range The range of eco-friendly battery-operated outdoor sweepers and vacuums from TSM are paving the way for a cleaner and greener future. The machines don’t produce CO2 emissions and thanks to their powerful filtering systems, fine particles remain trapped and are not released into the environment. Innovations include an onboard automatic filter cleaning system and the “Follow Me” system that allows the outdoor vacuum machines to follow the operator autonomously, leaving the operator the sole task of directing the vacuum hose to the waste. As functions are electric, noise emissions are greatly reduced, allowing for cleaning anytime night or day.

Central Cleaning Supplies 1300 347 347 www.sweepclean.com.au

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PRODUCTS

V-CAN-12 & V-CAN-16 Designed and built in Europe, Tennant’s new range of canister and wet-dry vacuums replace Tennant’s V6 model. The canisters are available as the V-CAN-12 (12 litre capacity) and V-CAN-16 (16 litre capacity) with HEPA. Both machines are lightweight, have a threestage filtration and made from up to 55 per cent recycled plastic.

The modular structure offers different solutions for professional cleaning, with main features merged together in a modern design that provides reliability and ergonomics. The wet-dry vacuums come in three tank sizes (V-WD-27, V-WD-62 and V-WD-72) and are designed for cleaning up liquids and dust. Visit Tennant at Stand 115 at the ISSA Cleaning and Hygiene Expo to view the new range!

Tennant 1800 226 843 www.tennantco.com.au

Tork PeakServe Tork PeakServe is a new hand towel dispensing system for high traffic environments. Tork PeakServe holds 250 per cent more hand towels to avoid run outs and cut refill time in half. Refills are also compressed to free up valuable space in storage rooms.

Improve the customer experience during peak periods and feel confident to bring on the crowds. See the Tork PeakServe in action at Stand 179 at the ISSA Cleaning & Hygiene Expo.

AccuPoint trending software Cell Biosciences is pleased provide trending software to users of the Neogen AccuPoint Advanced ATP cleaning verification system. The software automatically downloads results from the ATP reader and allows users to produce detailed results of cleaning effectiveness. For a demonstration of the software, visit Cell Biosciences at Stand 206 at the ISSA Cleaning & Hygiene Expo.

Tork 1800 643 634

Cell Biosciences 03 9416 7177

www.tork.com.au

www.cellbiosciences.com.au

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PRODUCTS

Roots Wizard mini floor scrubber Extremely manoeuvrable and compact, the Roots Wizard mini floor scrubber is easy to operate and can clean up to 450sqm per hour. The scrubber features high-speed productivity, providing savings on chemicals costs and water.

The machine provides wall to wall cleaning that can reach into the tightest corners. No heavy pushing, pulling or lifting required. There are different types of brushes available for the scrubber so it can be used on any type of floor.

NSS e-force ride-on scrubber The NSS e-force ride-on scrubber is available in Australia from Industrial Brushware. The ride-on NSS e-force rideon battery burnisher features a flip-up head that enables ride-on units to fit into spaces previously only possible for walk-behinds. The scrubber has a zero-turn radius, and integrated vacuum system for dustless burnishing, on-board operator training instructions on display screen and a hinged 90-degree flip-up head for easy pad changeover and compact storage. The machine also has a three-hour continuous battery runtime, joystick control and a 27-inch head.

Industrial Brushware 1800 427 874 www.industrialbrushware.com.au

Industrial Brushware 1800 427 874 www.industrialbrushware.com.au

T7AMR Micro-Rider Floor Scrubber Address labour challenges, drive efficiencies and maintain a high standard of cleaning with the T7AMR, a robotic solution designed to work safely and efficiently alongside employees.

• Safely operate and avoid obstacles in complex, real-world environments with the T7AMR, powered by BrainOS® advanced vision-based A.I. system.

• Designed to work safely and efficiently alongside employees so they can focus on high-value tasks.

• Confidently operate with backing from Tennant’s team of 550+ factorydirect service professionals and 250+ factory-direct sales reps.

• Operate and maintain the T7AMR with ease utilising deployment materials and access to Tennant’s unmatched service network.

• Clean tight spaces, including narrow aisles, with the compact and manoeuvrable T7AMR Scrubber.

Tennant 1800 226 843 www.tennantco.com.au

Florogen The new citrus fragrance addition to the Florogen range leaves a crisp, tangy and uplifting fragrance where it’s used.

The Florogen range of concentrated alcohol air fresheners can be used as space or surface deodorisers for long-lasting performance. Florogen offers hospital strength odour control and kills 99.99 per cent of bacteria. Florogen removes unwanted odours and provides a convenient method for increasing hygiene in the immediate area of use. It is available in 500ml and 5L pack sizes. Visit Whiteley at Stand 107 at the ISSA Cleaning & Hygiene Expo to experience the new fragrance.

Whiteley Corporation 1800 833 566 www.whiteley.com.au 98 INCLEAN September / October 2019

IT’S TIME TO SAY THANK YOU....

16 OCTOBER 2019 THANKYOURCLEANERDAY THANKYOURCLEANERDAY.COM.AU Get involved today and say THANK YOU to your cleaners! Let them know you recognise and value their work and you are aware of their vital contribution to your workplace.

For more information or to take part, please visit thankyourcleanerday.com.au

NEW Kärcher BD 80/100 W Bp Pack Classic The BD 80/100 W Bp Classic is a robust and reliable classic walk-behind scrubber dryer with traction. It focuses on simplicity, reliability and user-friendly operation.