INCLEAN March-April 2022

DELIVERING SUSTAINABLE HYGIENE INFORMATION

www.incleanmag.com.au

March / April 2022

National Supply Solutions

sales@centralcleaning.com.au

www.centralcleaning.com

.au

OUR GREEN RANGE KEEPS ON GROWING GECA CERTIFIED

Our green range contains GECA certified products that are better for the environment and have a reduced impact on human health.

The Chemistry of Cleaning

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SAFE TO USE

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The Chemistry of Cleaning

1300 301 302 | www.agar.com.au | sales@agar.com.au

EDITOR’S LETTER

INCLEAN is published by The Intermedia Group Pty Ltd on behalf of ISSA – The Worldwide Cleaning Industry Association.

41 Bridge Road, Glebe NSW 2037 Australia MANAGING DIRECTOR: Simon Grover PUBLISHER: Simon Cooper MANAGING EDITOR Claire Hibbit Email: chibbit@incleanmag.com.au Phone: 02 8586 6140 NATIONAL ADVERTISING MANAGER: Samantha Ewart Email: sewart@incleanmag.com.au Phone: 02 8586 6106 PRODUCTION MANAGER: Jacqui Cooper PRODUCTION ASSISTANT: Natasha Jara GRAPHIC DESIGNER: Sanja Spuzanic Print Post Approved Publication No. PP: 255003/09765 AUSTRALIAN SUBSCRIPTION RATE 12 months (6 issues) - $66 (inc. GST) To subscribe call 1800 651 422 subscriptions@intermedia.com.au

INCLEAN is owned by ISSA ABN: 44 617 407 020 P: +61 2 9890 4951 A: Suite 1, Level 1, 52 O’Connell Street, Parramatta, NSW, 2150 W: www.issa.com DISCLAIMER: This publication is published by The Intermedia Group Pty Ltd (the Publisher). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisherís endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees.

Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information.

All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication.

Copyright © 2022 - The Intermedia Group Pty Ltd.

Editor’s letter

W

ith the pandemic highlighting the need to raise cleaning standards, workplace safety is on the radar for cleaning companies as their teams operate in high-risk COVID-19 areas such as healthcare, aged care, hospitality, and retail.

Given that human error is responsible for many accidents in the cleaning industry, it is incumbent on bosses and management teams to address workplace safety.

That means providing education on the foremost risks for cleaners and encouraging them to listen to their supervisors, stay focused on the work at hand and assess workplace conditions and threats before they start cleaning.

Read why the need for positive, proactive, and preventative safety programs is more critical than ever in our safety feature on page 30.

And, while workplace safety must be top of mind, so too must employee wellbeing. More than ever before, cleaning companies and their employees are facing mental health issues, which makes it essential for management to provide systems, support and coping strategies for their teams.

Creating a positive workplace culture will be at the heart of cleaning and facility management companies’ success as the COVID-19 pandemic continues to put pressure on profitability and people.

In this edition, we look at how cleaning companies are taking proactive approach to mental wellbeing at work and home and provide some coping strategies to help ensure frontline staff are properly trained and equipped to handle this continually changing landscape. This article can be found on page 34.

Also in this issue, we examine how the cleaning consumables sector is responding to the pressures of COVID-19 with an emphasis on innovation and sustainability; explore how airports are taking cleaning and hygiene to new heights; and share some strategies to get your warehouse ready for e-commerce.

Happy reading!

Claire Hibbit Managing Editor

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The Intermedia Group takes its corporate and social responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR based projects and activities.

As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers.

This magazine has been printed on paper produced from sustainably sourced wood and pulp fibre and is accredited under PEFC chain of custody.

PEFC certified wood and paper products come from environmentally appropriate, socially beneficial and economically viable management of forests.

The wrapping used in the delivery process of this magazine is 100 per cent biodegradable.

www.incleanmag.com.au 5

What’s on 2022

ISSA Pavilion at China Clean Expo 29 March - 1 April 2022

Asia’s flagship cleaning industry event will be hosted in Shanghai. www.chinacleanexpo.com

Interclean Amsterdam 10 -13 May 2022

Europe’s leading exhibition for the professional cleaning industry. www.intercleanshow.com

RIA Australasian Restoration Conference and Tradeshow 25-27 May 2022

The event will take place at Novotel Twin Waters on the Sunshine Coast. www.restorationindustry.org.au

ISSA Show Canada 8-9 June 2022

Canada’s leading trade show for facility managers and facility service providers. www.canadashow.issa.com

ISSA Cleaning & Hygiene Expo 14-15 September 2022

The cleaning industry’s premier event will be held at ICC Sydney. www.issacleaninghygieneexpo.com

ISSA Show North America 10-13 October 2022

The ISSA Show North America will take place in Chicago. www.issashow.com

Wed 15 - Thu 16 September 2021

Clean NZ

Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand

MOST CLICKED www.incleanmag.com.au

ISSA Cleaning & Hygiene Expo rescheduled to September 2022

The ISSA Cleaning & Hygiene Expo will now take place on 14 September and 15 September 2022.

CleanNZ Expo announces new 2022 dates

OCS Australia appoints general manager

OCS welcomes general manager as company sets focus on growing Australian arm of the global business.

ISS partners with LeasePlan to electrify global fleet

CleanNZ Expo rescheduled to October 2022.

Partnership will launch in Denmark, Germany, Norway, and UK, with further countries to follow in 2023.

Quayclean wins new school contracts

ISSA relaunches online learning platform

Quayclean Australia secures agreements with seven major private schools.

ISSA Online Learning Center features numerous tracks to meet training needs.

25-26 October 2022

Clean NZ is New Zealand’s only dedicated trade event for the cleaning industry. www.cleannzexpo.co.nz

2023

ISSA Pulire – The Smart Show 9-11 May 2023

The largest professional cleaning and sanitisation industry trade show in Italy. www.issapulire.com/en

CMS

19-22 September 2023

The international conference and trade show will be in Berlin. www.cms-berlin.de 6 INCLEAN March / April 2022

ON THE COVER

With more than 65 store locations across Australia and New Zealand, RapidClean offers high quality cleaning products and excellent service with honest and knowledgeable advice. All RapidClean stores are owned and managed by cleaning supply experts who provide a huge range of cleaning, packaging, catering, and safety products. Read more about the Rapid Group in this issue’s cover story on page 16.

IN THIS ISSUE MARCH / APRIL 2022

ISSUE #2 VOLUME 35

Regulars

05 Editor’s letter 12 Industry news 16 Cover story 60 Opinion 64 Products

64

48

52

24 Leading with trust, transparency, and teamwork Overcoming five common leadership challenges in the cleaning industry.

30 Top of mind Why wellbeing and workplace safety must come first.

34 Why culture is king Creating a positive workplace culture post-pandemic.

38 How to attract and keep new workers Remember to focus on recruitment basics and share your company’s vision and goals.

38

42 All consuming Why ethical sourcing is so crucial.

48 Attracting, engaging, and retaining a five-generation workforce How to successfully connect different generations in the workplace.

52 Taking travel to new heights through cleaning Why the demand for cleanliness is here to stay.

56 Warehouse e-commerce strategies Is your warehouse truly ready?

34 www.incleanmag.com.au 7

SPONSORED

Taking the fiction out of

small scrubber driers In a COVID-19 world demanding even higher standards of hygiene, Diversey’s new TASKI swingo 250 Micro busts the fiction of scrubber driers.

A

s a professional, you know that manual cleaning is no longer enough in a world focused on health and safety.

Using a mop and bucket works, but the process is inefficient, labour intensive, creates wet floor hazards and provides a vector for the spread of contamination.

Your customers, visitors and staff expect better, but the world of scrubber driers can be a little daunting to smaller customers with smaller areas (< 1000m2, typically areas < 500m2).

The ‘fiction’ surrounding traditional scrubber driers needs to be busted, allowing our industry to stay at the leading edge of performance.

And let’s be real, the first step in the move away from wet mopping to mechanised cleaning can be a big one!

8 INCLEAN March / April 2022

FICTION – SCRUBBER DRIERS ARE ONLY FOR LARGE AREAS

It’s interesting, when we think of scrubber driers we immediately think large areas! But like most innovations today, manufacturers are working to create smaller options.

These innovations are allowing powerful, smaller scrubber driers to take the place of traditional mop and bucket cleaning.

And with the ongoing threat of COVID-19 smaller facilities are now wanting to tackle the health and safety concerns of unclean floors.

One of the new innovations in this area is from TASKI (Diversey) who have collaborated with a major partner to combine multi-brush scrubbing, mopping, and drying into a ‘onemachine’ cleaning solution for smaller areas.

The newly launched TASKI swingo 250 Micro (with brushes and pads operating at a controlled

SPONSORED

140rpm), allows floors to be cleaned thoroughly, removing more soil, and picking up more water than mopping, even in the smallest space.

FICTION – SCRUBBER DRIERS ARE DIFFICULT TO HANDLE

Technologies and market readiness have provided tremendous new opportunities. New slim profile machines offer operators more flexibility and manoeuvrability.

With its intuitive and ergonomic designed handle, the TASKI swingo 250 Micro delivers a comfortable operator experience.

FICTION – PREPARING A SCRUBBER DRIER IS TIME CONSUMING

Not with the TASKI swingo 250 Micro! Waste and freshwater are stored in a tank at the front of the unit.

Removing the tank for emptying cleaning and refilling is a simple lift-off process. The power centre of the TASKI swingo 250 Micro is its rechargeable Li-Ion batteries, which are easy to

remove and replace. Thus, with minimal set up time, cleaning may continue without interruption.

FICTION – SCRUBBER DRIERS ARE TOO EXPENSIVE

An investment in a scrubber drier should be evaluated by reviewing the total cost of clean, including labour cost. For customers considering the purchase of a scrubber drier, it’s all about real word performance and cleaning excellence.

In one hour, the TASKI swingo 250 Micro cleans an area of 1,320m2 with a battery life to cover 2150m2. With the TASKI swingo 250 Micro, everyone can achieve professional floor cleaning results whilst saving on overall costs.

Every facility needs to create a safe environment for visitors and personnel. No matter how small the size, the TASKI swingo 250 Micro works as part of an integrated cleaning system to keep facilities clean and safe.

In a COVID-19 world demanding even higher standards of hygiene, the TASKI swingo 250 Micro busts the fiction of scrubber driers! ■

“

With its intuitive and ergonomic designed handle, the TASKI swingo 250 Micro delivers a comfortable operator experience.

”

The

Announcing the

swingo Micro 250 Lightweight small scrubber drier

Time to

THROW the mop

AWAY!

The TASKI swingo 250 Micro is a lightweight, mobile, micro scrubber that delivers excellent performance allowing anyone that cleans to take control of results and eliminate risks.

Ergonomic design and an easy-to use interface makes operation smooth and comfortable, while rechargeable Li-Ion batteries provide the endurance and freedom you expect from TASKI.

Want to know more? our friendly Customer Service Team today!

Time toContact throw the mop away Diversey.com.au 1800AUST 547 779 or aucustserv@diversey.com.

R 164850 All logos and trademarks are owned by or licensed to Diversey, Inc. © 2022 Diversey, Inc. All Rights Reserved.

As a professional, you know that manual cleaning is no longer enough in a world focused

Ergonomic design and easy-towww.incleanmag.com.au 9 use interface make operation smooth and comfortable, while

SPONSORED

DISINFECTING WIPES:

simple, fast, and effective disinfection In a COVID-19 world demanding even higher standards of hygiene, Diversey’s new TASKI swingo 250 Micro busts the fiction of scrubber driers.

T

he pandemic has had an immense impact on everyone. More than ever, it has made us conscious about the cleanliness of our hands and surfaces; we all need to re-think our cleaning and disinfecting procedures.

The public health officials, scientists, medical professionals, and government authorities have been advising and providing guidance on how to protect ourselves and our loved ones from the spread of COVID-19.

Choosing the right disinfectant for efficacy and compliance is an important decision. It is essential to ensure the disinfectant is effective against the pathogens of concern, that the contact time required to kill the microorganisms is within the time it takes for the disinfectant to dry on the surface, and to consider the safety of your staff, guests, and customers.

It is equally important to choose a disinfectant which is approved by the Therapeutic Goods Administration (listed in the ARTG).

CHOOSING A DISINFECTANT

PROTECTING AGAINST MULTIPLE PATHOGENS INCLUDING SARS-COV-2

When it comes to surface disinfection, there are various product chemistries and tools to deliver the required disinfection on clean or dirty surfaces, coupled with the correct contact time.

10 INCLEAN March / April 2022

Oxivir is an AHP (Accelerated Hydrogen Peroxide) a patented formula of hydrogen peroxide that has been synthetically accelerated

SPONSORED

“

Oxivir is an AHP (Accelerated Hydrogen Peroxide) a patented formula of hydrogen peroxide that has been synthetically accelerated to dramatically increase its germicidal potency and cleaning performance.

”

to dramatically increase its germicidal potency and cleaning performance.

Disinfectants using AHP Technology have short contact times and validated efficacy.

They attack the pathogens that are the cause of concern for: facilities, HAI’s (Hospital Acquired Infections) and outbreaks.

AHP-based disinfectants deliver the perfect balance of potent germicidal kill, cleaning efficiency, fast-acting capabilities, and safety.

AHP - A SUSTAINABLE CHOICE

Using a ready-to-use wipe saves time because there is no need to worry about preparing solutions or using special equipment, nor any special training required.

The active AHP ingredient breaks down to water and oxygen. This makes Oxivir a highly sustainable alternative to other types of cleaning chemicals or disinfectants.

OXIVIR EXCEL WIPES

Oxivir Excel Wipes is a bactericidal and virucidal hospital grade disinfectant pre-wetted wipe. It kills COVID-19 virus and the HAIs of concern including MRSA, VRE, CRE, Norovirus, Rotavirus, Rhinovirus, and Influenza A (H1N1).

Oxivir Excel Wipes is listed in the ARTG with AUST L no. 343051. ■

Now approved to Kill COVID-19 in

15 seconds

Kills COV

-19 virus ID

15 SECS

Effective against a wide range of viruses & bacteria

Kills Viruses in 30 seconds*

Rhinovirus, Rotavirus, H1N1, Norovirus & Poliovirus

Kills Bacteria in 1 minute

AUST L 343051

Want to know more? Contact our friendly Customer Service Team today!

1800 547 779 or aucustserv@diversey.com.au

MRSA, CRE & VRE

All logos and trademarks are owned by or licensed to Diversey, Inc. © 2022 Diversey, Inc. All Rights Reserved. These materials are provided for general information purposes only and do not replace each user’s responsibility to assess the operational, legal and other requirements applicable to each facility.

www.incleanmag.com.au 11

INDUSTRY NEWS

ISSA Cleaning & Hygiene Expo rescheduled to September 2022 In response to the rapid rise of COVID-19 cases throughout Australia, ISSA, the worldwide cleaning industry association, has rescheduled the ISSA Cleaning & Hygiene Expo.

The ISSA Cleaning & Hygiene Expo will now take place on Wednesday, 14 September and Thursday, 15 September 2022 at the International Convention Centre (ICC), Sydney.

Lauren Micallef, Oceania Manager, ISSA, said the decision was made following consultation with industry and the ISSA Oceania advisory council.

“Our focus is the health and safety of our attendees, exhibitors, speakers, and all staff.

“We understand the planning and effort that goes into the ISSA Cleaning & Hygiene Expo and want to ensure the success of the event for exhibitors and sponsors and for the industry who have been excited to return.

“We are confident this postponement will provide a greater opportunity for more participants to attend the expo and share valuable experiences together. Once again, ISSA Oceania would like to thank all exhibitors, sponsors and participants for their continuing patience and support.”

Simon Cooper, managing director of Interpoint Events, organiser of the ISSA Cleaning & Hygiene Expo, said Interpoint 12 INCLEAN March / April 2022

actively monitors the COVID situation and keeps abreast of information from local and national authorities, public health advice, and World Health Organisation guidelines.

“The safety and wellbeing of our sponsors, exhibitors, visitors and staff is of paramount importance and remains our top priority,” said Cooper.

All current bookings for the previously scheduled show in March 2022 will be transferred to the new show dates.

If you have questions, please contact Samantha Ewart on (612) 8586 6106 or email sewart@intermedia.com.au.

Commercial cleaning made easy

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1800 314 580 corporate@godfreys.com.au

INDUSTRY NEWS

A complete cleaning and janitorial selection from ACCO Brands Australia ACCO Brands Australia supplies the retail and commercial sectors with more than 10,000 product lines for use in the home, office, and school.

ACCO Brands offers a complete cleaning and janitorial range.

This range incorporates a locally produced chemical selection in Northfork, an essential cleaning durables choice with Cleanlink and a superior way to sanitise and disinfect with the Victory Innovations selection of patented Electrostatic sprayers.

For more than 25 years, Northfork has been manufacturing quality cleaning chemicals at its manufacturing facility in NSW. Northfork chemicals is committed to providing a range of products suitable for any situation.

From food service hygiene, to housekeeping and washroom, personal hand care and laundry washing products, Northfork is ideal for the home and workplace environment.

Cleanlink products are designed to make cleaning easy. A select

Motorscrubber Australia exceeds first half expectation Motorscrubber Australia has exceeded its first half sales forecast up to December 2021.

Lucas Paris, MD of Motorscrubber Australia, said Motorscrubber’s performance is an exceptional result particularly, with the challenges in global supply chain throughout 2021.

14 INCLEAN March / April 2022

range of Cleanlink products incorporate an industry standard colour coding system, this system makes it even easier to allocate the correct cleaning tool in your establishment.

Blue coloured products are designed for low-risk general cleaning, green coloured products are suited to kitchen and catering areas, yellow is ideal for use in infectious areas and red is suited to toilets, washrooms, bathrooms, and utility rooms.

Victory Innovations is a global leader in patented electrostatic sprayer technology. The range allows the user to sanitise and disinfect surfaces up to up to 90 per cent more efficiently than traditional cleaning methods, derived from research conducted by ISSA. Victory Innovations incorporates a patented double charge technology that positively charges particles through the pump and then via the charging ring before dispensing. Double charge technology ensures all particles are positively charged resulting in complete coverage on surfaces.

The additional range, stock holding, and customer focus provided by the local subsidiary is the main contributor to the amazing results.

Local distribution partners have really embraced the new business model, adding several of the new products previously unavailable in Australia to their Motorscrubber instore portfolio.

Motorscrubber Australia’s new products such as the STORM ballistic sprayer, the new and improved JET3, and the one of a kind DMT virus control system have been the main drivers behind the big increase in brand recognition and sales volume throughout their specified target markets.

“We can’t be happier with the results we achieved, and we would like to thank all our partners for their support through a difficult period at the back end of last year,” Paris said.

“In 2022, Motorscrubber will bring some truly ground-breaking products to markets and we look forward to sharing these unique opportunities with the partners that have embraced us thus far.”

INDUSTRY NEWS

Cleanstar launches 2022 marketing campaign Cleanstar has launched its 2022 marketing campaign in collaboration with artist and AFL Gold Coast Suns player, Jy Farrar.

Cleanstar is a wholesaler of commercial and domestic vacuum cleaner bags, filters, spare parts and equipment, has become a market leader in both domestic and commercial sectors, with an extensive portfolio of products and brands.

XPOWER, launched in 2008 to run alongside Cleanstar, is a major worldwide brand of restoration equipment including air-movers, dryers, air scrubbers and dehumidifiers.

“At Cleanstar/XPOWER we pride ourselves on our creative flair,” said Lisa Michalson, director of Cleanstar.

“Each year we tap into a different theme to express and convey our message through a marketing campaign specific for that year,” said Michalson.

“As we wave goodbye to last year’s 15 YEARS STRONG campaign which saw us celebrating 15 years of Cleanstar/XPOWER, we are excited to introduce our new look 2022 campaign.

“Jy created a series of dot paintings symbolising his background, using unique colours and sequences to represent our homeland.”

“The artwork is very close to home,” said Farrar, a Kija Bunuba man from the Kimberley region in northern Western Australia.

“The colours I used were very earthy colours and very similar to the terrain and landscape near my home. The inner circles represents different meeting places and the flow on effect represents different people coming from those meeting places and meeting new people.

“The outside blue colour is generally seen around coastal regions but what better way to represent our beautiful beaches and water with a nice to look at colour sequence,” said Farrar.

The campaign will roll out throughout Cleanstar’s distribution, retail and service networks across multiple channels including, digital, social, and print.

Print advertising includes trade magazines, brochures, and banners.

Cleanstar also produces a catalogue each year, in both print and digital versions.

YOU’RE IN GOOD COMPANY

Quality brands worth distributing.

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sales@customchem.com.au

SCAN ME www.incleanmag.com.au 15

COVER STORY

National Strength.

Local Service.

OUR PRODUCTS Experts In Cleaning Supplies

OUR SUPPLIERS

With over 65 store locations in Australia and New Zealand, ONLINE SUPPORT & TRAINING RapidClean offer high quality cleaning products, excellent service RapidClean products are supported by a complete package of with honest and knowledgeable advice. All RapidClean stores are educational material including safety data sheets (SDS), product owned and managed by cleaning supply ACCESSORIES experts who provide a AUTOMOTIVE CLEANING SOLUTIONS CLEANING information sheets, risk assessment sheets, wall charts, training huge range of cleaning, packaging, catering and safety products. manuals and 14 online training courses. These are easily accessible Their aim is to deliver their customers consistent and reliable from their website www.rapidclean.com.au. The most popular supply of quality products combined with great local service. training course is the FREE online Safe Chemical Handing course With the collective turnover of over $100m, RapidClean utilise which is a must for companies with staff using cleaning chemicals. their buying power to offer their customers huge savings whilst supporting them with their experience and product knowledge.

WHY CHOOSE RAPIDCLEAN?

KEY ACCOUNTS PAPER & WASHROOM

has been trading for over 30 years HOSPITALITY SUPPLIES CLEANINGRapidClean EQUIPMENT RapidClean’s Key Account program is an ideal package for

customers who like to select their customised product range at Head Office level and negotiate prices utilising their collated buying power complemented with a centralised accounts system.

The RapidNet online ordering platform offers customers a user friendly system with the ability to self-manage site budgets, have a custom basket of goods and full reporting capabilities.

WASTE MANAGEMENT HEALTHCARE SUPPLIES RapidClean is set apart from multi-national competitors by their delivery system and that all profits stay in Australia and New Zealand. The products are delivered to their customers by a local RapidClean team member who knows exactly what’s in the box, how it works and how to service it. This unique system offers RapidClean customers a “one-stop-shop” solution.

RapidClean have over 65 stores in Australia and New Zealand RapidClean is Quality Assured

Custom Catalogues What changes can you make?

Add your Logo Add your business name Add your contact details Change colour of top corner to align with your business' colour scheme

RapidClean are Australian and New Zealand owned and operated

™

RapidClean have a huge range of cleaning, catering, packaging and safety supplies

SAFETY

RapidClean uses their huge buying power to secure cost savings for customers RapidClean stock the best products from the best suppliers RapidClean sell and service major brands of cleaning equipment RapidClean offer centralised Key Accounts for large customers

RAPIDCLEAN SUPPLIES QUALITY PRODUCTS FROM INDUSTRY LEADERS ™

Custom Catalogues What changes can you make?

Add your Logo Add your business name Add your contact details Change colour of top corner to align with your business' colour scheme

COVER STORY

Great Products.

Quality Partnerships.

Sustainable Solutions

RapidClean and Solaris Paper partnering in 2022.

RapidClean and Solaris Paper’s long term successful partnership continues into 2022 with the ongoing supply of market leading brands - LIVI® and Sorbent® Professional. Solaris Paper is an Australian operated and managed company that manufactures high quality tissue paper products. Their strategic supply partner, Asia Pulp & Paper (APP) is one of the world’s largest pulp and paper companies and provides Solaris Paper with scale, flexibility and innovation with plants across the globe.

Customers can count on Solaris Paper products for sustainable procurement as all products are PEFC Certified. PEFC is the world’s largest forest certification system. Its purpose is to transform the way forests are managed for long-term environmental, social and economic benefits, satisfying the requirements of RapidClean’s customers throughout multiple, diverse industries.

All of our products are independently audited annually throughout the supply chain for sustainability (PEFC) and responsible sourcing, as a SEDEX member. All Solaris Paper Towels and Wipes are HACCP certified, which is a critical feature for hospitality and food manufacturing applications is a global, market leading business to business brand. The excellent quality and scope of products has made it an ideal choice for customers who value flexibility and cost-effectiveness without compromising on quality and hygiene. The LIVI range includes three tiers of quality to meet the requirements and budgetary constraints of all customers. The range includes toilet paper, paper hand towel, facial tissues, commercial wipes, soaps, sanitisers and complementing dispenser systems.

NEW LOOK, SAME QUALITY PRODUCTS

A practical range for high volume facilities (formerly Livi Basics)

A premium range for all your daily needs

A luxury range for a lasting impression

A new look Livi range launched in 2021. The refreshed look is modern and clean and features the signature Livi leaf pattern across the Everyday, Essentials and Impressa range. brings the comfort of home to workplaces.

Solaris Paper is excited to introduce the well-loved Australian icon of Sorbent into the business market as Sorbent Professional. The top-quality range is designed to be soft, strong, and absorbent, for those washrooms where they expect the comfort of home.

PARTNERSHIP THAT BENEFITS OUR CUSTOMERS RapidClean supplies Solaris Paper products to many different customers including building service contractors, health care facilities, hotels, offices, schools, gyms, childcare centres, industrial facilities, manufacturing plants and hospitality businesses.

The nationwide availability of Livi and Sorbent products through RapidClean’s 58 stores helps to ensure consistency of supply for RapidClean’s customers throughout Australia.

WWW.RAPIDCLEAN.COM.AU | 02 4721 1993 | SALES@RAPIDCLEAN.COM.AU

INDUSTRY NEWS

Custom Chemicals International – a reliable manufacturing partner Custom Chemicals International (CCI) is an Australian-owned chemical manufacturer that supplies a diverse range of markets including industrial, hospitality, animal care, retail, automotive and many other niches.

Based just north of Brisbane, CCI offer a complete turnkey contract manufacturing approach as well as high quality in-house brands ready to distribute.

“CCI prides itself on quality, with a focus on continuous improvement and innovation in product manufacturing and packing,” said Glenn Peipman, CEO. For more than 30 years, CCI has manufactured international and local customers’ products to their specifications.

Using a tight quality assurance process and a robust supply chain of approved suppliers, CCI ensures that the quality and performance of all its products meet - and often exceed - customers’ expectations and standards.

“It’s unique to be able to offer such diverse manufacturing techniques under one roof,” said Peipman.

CCI maintains the flexibility to produce a wide variety of chemicals from liquid to powder, extrusion, soluble pods and

Donna Willmette celebrates 10 years at RapidClean RapidClean’s Donna Willmette has celebrated 10 years with the buying group.

Willmette commenced employment with the Rapid Group as an administration manager in January 2012 and has since performed a number of roles across the business including office manager, procurement manager, key account manager, and was recently promoted to national key account manager.

Rapid Group general manager Bruce Lees said Willmette has been a huge contributor to RapidClean’s growth and success over the past 10 years.

“RapidClean was very much in a preliminary growth phase at this time which provided Donna with the breadth of opportunity to develop and add considerable value to the group,” said Lees.

18 INCLEAN March / April 2022

sachets with the capacity to fulfil small pack sizes to bulk tanker loads.

“If you’re looking for a partner who provides great support, quality chemicals and becomes a true business partner in the process we are here to take your call. ”

“Donna is extraordinarily competent and has been of great assistance to her customers during COVID through sourcing products and finding solutions. Her passion for looking after her customers’ needs combined with her strong product knowledge and dynamic personality have resulted in her recent promotion to lead our thriving key account program.

“We are extremely proud that she has been on the RapidClean team for 10 years and know that there are many more years of success ahead of her.”

Willmette said it has been an “amazing” 10 years with the Rapid Group.

“Seeing where the group was back in 2012 to what we have evolved to today is something I feel very proud to have been a part of. Having worked across all administration and backoffice functions of the group’s processes, gives me a true appreciation of the end-to-end delivery capabilities of the Rapid Group,” said Willmette.

“Not only do we have a committed and dynamic head office team who truly have the value of our customers at the centre of everything they do, we also have an amazing Member group that makes it all possible. I feel very passionate about our members and supporting their success and feel privileged to be in a position to represent them when meeting with my clients.”

Willmette said her recent appointment as national key account manage is another exciting opportunity.

“As restrictions ease, I am looking forward to being able to travel and spend some quality face to face time with my customers to promote our unique offering of high service levels, competitive pricing and great products with the personalised local service and knowledge that gives us that stand out point of difference from our competitors.”

How can I protect my business against Covid-19?

Can I update my soap and paper dispensers?

Can I get online training for my team?

Which floor scrubber is best for my site?

How can I clean this floor faster?

Which gloves are the best for cleaning?

Are battery vacuums effective?

How do I switch to Eco cleaning products?

We Can Help Empowering Professional Cleaners for over 35 years RapidClean Stores are owned and operated by cleaning supply experts with extensive industry knowledge and high quality products.

Visit Your Local Store Today!

WWW.RAPIDCLEAN.COM.AU Over 55 Stores Across Australia | 02 4721 1993 | sales@rapidclean.com.au

INDUSTRY NEWS

Conquest delivers reliability in an unreliable world In a time of major disruption and change, Conquest has broken down the pillars of a reliable cleaning service and are committing to delivering the most flexible and supportive offering available in the market.

Born from an identified gap in the market, witnessing first-hand customers

stuck waiting for spare parts or equipment, and not knowing how to operate the equipment, Conquest aim to better its market offering by providing reliable equipment, backed by reliable people and reliable servicing options.

Michael Mathews, managing director of Conquest, said, sourcing the right

equipment for the requirements of the local market is essential.

“Partnering with leading international supply partners means Conquest have exclusive access to the latest global innovations and technologies. The focus for Conquest the last few years has been strengthening our service network as we have expanded from Victoria across the country,” said Mathews.

“It’s critical to get the best service support where our customers are located.

We’ve now got service support across Australia, and it’s with this technical expertise that we can truly deliver on our promise of being behind our customers all the way.”

Conquest recognises the last two years have caused havoc in the international and local freight industry and obtaining spare parts for machines is becoming increasingly difficult. With this in mind, Conquest has invested heavily in its spare parts inventory across its facilities, in addition to a fleet of back-up loan equipment, to help keep customers operational.

Associate Professor Joseph Allen said the study found “that the value proposition of these strategies extends to cognitive function and productivity of workers, making healthy buildings foundational to public health and business strategy moving forward.”

The EPA estimates that poor indoor air quality costs the US economy up to $168 billion in lost productivity and illness.

It’s estimated that investments of just $40 per employee can translate to added

productivity levels equivalent of $6,500 per year, clearly illuminating the productivity and financial gains on offer when we both monitor and improve indoor air quality.

While the quest of unlocking productivity may lead an organisation to spend thousands on extra-curricular courses and mentorship, the growing body of evidence will likely prove too substantial for businesses to ignore and could result in major investments into air purification within the commercial sector.

Capitalising on the untapped financial and productivity benefits of air purification While it might not seem like it when you’re sitting in your office, recent studies have shown that the quality of the air inside our work environments can be anywhere between two-to-five times worse than the air quality outside.

Considering we spend up to 90 per cent of our time inside, it seems painfully obvious that something needs to be done to monitor indoor air quality, to provide healthy working spaces, and capitalise on the economic benefits available to those that make the investment.

Typically, we hear mostly of the immediate health benefits on offer with improving indoor air quality, however, the real-world economic and productivity gains provide a more salient opportunity to the business world.

Harvard & Syracuse Universities found that tackling poor air quality indoors resulted in a 61 per cent increase of cognitive function, while increasing productivity rates by up to 86 per cent.

20 INCLEAN March / April 2022

ORIGINALS

CONTINUE TO PUSH THE LIMITS

THE ORIGINAL I-MOP

REVOLUTIONIZING CLEANING SINCE 2014 In 2014 we introduced the original i-mop. It changed the way we clean forever: easier, more efficient and fun. We started a revolution and didn’t stop. We continue to push the limits by continuously innovating and improving by adding new, smart features such as drive support, eco-friendly cleaning pods and stop & go parking support. Just imagine what’s next! The i-mop (r)evolution never stops.

Be an original. Join the revolution. www.i-teamanz.com | hello@ www.i-teamanz.com hello@i-teamanz.com .i-teamanz.com

INDUSTRY NEWS

Keeping hospitality staff and customers safe is on all of us, says Whiteley Whiteley has seen demand surge for products such as hospital grade disinfectants, hand sanitisers, and disinfectant wipes.

These products have long been associated with healthcare but are now widely regarded as essential for all businesses. This has been driven by the broader community wanting to provide reassurance to their staff and customers that their premises are not only being cleaned but disinfected on a regular basis.

Within hospitality and food service venues Whiteley say it is seeing an unprecedented expectation that cleaning and hygiene extends well beyond the kitchen, with customers wanting to see 22 INCLEAN March / April 2022

high specification disinfectants being used in dining areas, and on high touch point areas such as chairs, menus, door handles and bar tops. Having quality hand hygiene products visible and available also provides good reassurance for patrons.

“Cleaning is much more than just having the products and a routine.

We need to know about the different products available, best practice usage and how to train staff accordingly,” states Dr Greg Whiteley, chairman of Whiteley Corporation.

“We all feel that we know how to wipe down dining tables for instance, but studies have shown there are nine variables impacting effectiveness when

wiping a surface ranging from how much detergent or disinfectant to use, how fast we clean, the type of cloth used, and how frequently it is changed. Wiping down tables between customers brings high risk of virus spread from surface to surface via the cleaning cloth if not done correctly.”

Dr Whiteley recommends venues follow these basic principles to reduce risk: 1. Use a high-quality cleaner/ disinfectant 2. Use single-use wipes or paper towel if using a disinfectant spray 3. Use each wipe on one surface only 4. Wipe only in one direction

INDUSTRY NEWS

CleanNZ Expo announces new 2022 dates As a result of the ongoing lockdowns in a number of areas, the Building Service Contractors of New Zealand (BSCNZ) and Interpoint Events have made the decision to reschedule the CleanNZ Expo.

The event will now take place on Tuesday, 25 October and Wednesday, 26 October 2022 at the Ellerslie Event Centre in Auckland.

“We remain as determined as ever to deliver a bigger and better event for the industry and its stakeholders,” said Sarah McBride, CEO of the BSCNZ. “The CleanNZ Expo is a national event and a time when the industry, as well as related industries can come together to share their experiences and insight as well as showcase their latest products, services and innovations,” said McBride.

“Delivering an event like this takes an enormous amount of planning and

dedication from everyone involved.

We would especially like to thank all exhibitors and sponsors for your patience and support throughout these challenging times.

“Our focus is the health and safety of our exhibitors, their staff as well as speakers and attendees. We also want to ensure we are putting forward the best possible expo for all those involved and ensure that those nationally have a chance to participate and attend,” said McBride.

“In conjunction with CleanNZ Expo in October, we will look at holding an industry conference and gala dinner, more information on this is to come.”

BSCNZ CleanSweep Awards The BSCNZ CleanSweep Awards are scheduled to take place on the original date of Wednesday, 2 March 2022.

The CleanSweep Awards recognise and celebrate the excellence, dedication, skills and work of members and their service teams in the commercial cleaning industry.

“The CleanSweep awards night is an opportunity for the New Zealand commercial cleaning industry to come together and celebrate the success of outstanding organisations and individuals,” said McBride.

“We are very pleased to have the ongoing sponsorship support of the Auckland Unlimited, NXP/The Service Company, Tork, Kiwi Maintenance Group, Karcher, Careerforce, Cottonsoft and Alsco. We will be limited to 100 attendees and will follow the government’s health and safety protocols. The awards will stream live for those who are unable to attend.”

For more information about the event, visit: bsc.org.nz

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www.incleanmag.com.au 23

CONTRACTING

Leading with trust, transparency, and teamwork Words Tim Poskin

Overcoming five common leadership challenges in the cleaning industry.

C

leaning industry leaders will face a more complex environment this year with many new challenges.

Persevering and finding the right solutions to those challenges can be extremely rewarding. Skilled leaders are advocates for their cleaning team members.

Become a skilled leader and overcome your leadership challenges by embracing the key components of trust, transparency, and teamwork.

A BOSS DOESN’T EQUAL A LEADER

I was promoted to my first leadership role when I was a cleaning department employee at the largest airplane manufacturing company in the world. I felt totally unprepared for my new management position. Suddenly, a group of people looked to me for guidance.

Colleagues who were my peers and friends the day before now saw me as “the boss.” All of 24 INCLEAN March / April 2022

my carefully thought-out plans suddenly seemed unrealistic. I worried that I was asking too much of some people and not enough of others.

Any feedback from my director seemed like criticism and I felt overwhelmed. I was so concerned with being “the boss” that I responded poorly the first time someone questioned my decision to implement a new standard system for cleaning. Instead of exploring why they had questions and asking if they could see a better way, I shut down the conversation and stuck to my guns.

Eventually, with experience and the help of a good mentor and coach, I began to feel more comfortable leading others and grew to be a more effective leader.

After working with hundreds of cleaning organisations I know my experience isn’t unique.

Only a small group of leaders feel confident making business decisions, yet the cleaning industry needs leadership at all levels more than ever.

CONTRACTING

Middle managers connect senior leaders with their front-line employees so it’s critical to develop the leadership potential of middle management – especially during these challenging times. Good leadership is developed through practice with support, coaching, and mentorship.

FIVE COMMON LEADERSHIP CHALLENGES

What are some common challenges leaders like you face in the cleaning industry and what’s the best way to manage them? Our team visited hundreds of locations in 2021 and these are the five most common leadership challenges we saw.

1. Providing inspiration and motivation As a leader, your team is looking to you to provide inspiration and motivation to complete their work. This can feel tough in a challenging work environment or if you’re not feeling motivated yourself. To inspire others, help your team members focus on the value of their work. Share this vision for the team and make sure each employee can connect to how their piece of work makes a difference. Helping your team find purpose in their work is critical to their engagement.

Optimism is also a core component of inspiring others. I have often joked that if I wasn’t an optimist, I would have talked myself out of the cleaning industry a long time ago. I can always think of ways a cleaning program could fail to produce improved outcomes before even trying something new. But if we share the belief that working together will result in positive progress, we will nurture trust, act on our promise, and grow stronger.

2. Developing others Identifying the future leaders for your organisation is a key part of your role. It’s important to search out the potential in your team members and encourage their growth.

You’ll need to understand their talents, capabilities, and hopes for the future and find ways to help challenge and stretch them. Take the time to listen to your team. Create formal and informal opportunities to discuss how your employees want to progress in their career and how you can help them take those steps.

3. Leading change Leading a team through a significant change like the current pandemic is a unique challenge for today’s leaders. How we do our work is changing like never before and employees will look to leadership for guidance and reassurance.

Change can often feel overwhelming or uncertain. It’s important to validate the feelings of your team members so they feel heard.

Helping them find the positives of change can lower their resistance toward it.

4. Leading with transparency Transparency is especially critical as we face complex problems. To find a solution to an issue, we must know the facts and circumstances.

There will be instances when we can’t fully share the details of situations with others, including our team; however, we can share the processes for how we make decisions and the guiding principles for our shared mission. We should also share, to the fullest extent possible, any data that supports our decisions. Approach your team with openness and an intention to engage in respectful dialogue.

“

Leading a team through a significant change like the current pandemic is a unique challenge for today’s leaders.

”

5. Managing a team and building trust When you become a leader, you’re either new to the team or you’ve been promoted from within it. Both circumstances can be tricky to navigate.

You’ll have to build trust with new colleagues or manage a new dynamic with old ones. Start by sharing your work results and expertise in a transparent way. This will create an environment in which others will also feel comfortable being transparent.

Although trust is the glue that holds our efforts together, it takes time to build and is fragile once created. You will build trust by being in the trenches together to work through experiences and trials – situations in which your character is on display and your integrity is tested.

You can also build trust by recognising team members for their efforts. In these times, everybody can benefit from having someone in their corner.

Recent years have left many cleaning industry leaders fatigued. Yet, I am optimistic about the potential and promise that I see.

Teamwork, transparency, and trust extend beyond any single initiative or single point in time. Embracing your team and valuing their work will allow you to adapt and take on the next challenge together. ■ Tim Poskin is president of Cleaning Management Concepts LLC. He currently serves as chair of the ISSA Cleaning Management Institute (CMI) workloading and benchmarking committee. He can be reached at tim@cleaningmanagementconcepts.com.

This article was first published by CMM and has been republished with permission

www.incleanmag.com.au 25

SPONSORED

Cleanstar/XPOWER’s 2022 marketing campaign designed in collaboration with artist and Gold Coast Suns player, Jy Farrar.

Australian family owned and operated Cleanstar offers a wide variety of products and equipment for the commercial cleaning industry. Check out some of the leading brands available from Cleanstar.

CLEANSTAR

STARBAG

Established in 2006, Cleanstar is Australia’s leading wholesale distributor of commercial and domestic vacuum cleaners, vacuum bags, filters, spare parts, accessories, general cleaning equipment and machinery, sanitary, janitorial, and hygiene supplies.

Cleanstar distributes its own brand of generic vacuum cleaner bags under the Starbag banner.

Ranging from traditional paper dust bags, more durable synthetic dust bags which offer superior filtration, and cloth reusable bags which can be emptied and used over and over again, Starbag has over 300 types of different vacuum cleaner bags in their range to suit literally thousands of different vacuum cleaner brands and models.

Cleanstar’s dedicated team comprises more than 100 years’ combined experience servicing the cleaning industry, making Cleanstar the brand the industry has come to trust and rely on. Together with its network of worldwide partners and large stock holdings, the team at Cleanstar prides themsevles on offering the most comprehensive product range in Australia.

With such a diverse range of products, Cleanstar offers a one stop shop of product including a large range of cleaning machinery, related parts and accessories, vacuum cleaners with HEPA filtration, floor scrubbers, polishers, vacuum bags, filters, hoses, vacuum motors, electrical cable, floor tools, janitorial, hygiene products and the range continues to grow.

www.cleanstar.com.au sales@cleanstar.com.au

www.starbag.com.au sales@cleanstar.com.au

Check out Cleanstar’s YouTube channel for more product videos

T1v3, Butler Pro

TI HEPA filter

26 INCLEAN March / April 2022

SPONSORED

RENSAIR The Rensair HEPA Air Purifier has been designed in Europe for hospitals to offer the ultimate in air purification and can be used in any setting. Rensair has been designed to trap 99.97 per cent of viruses and bacteria in the HEPA filter and then the UVC lamp (ozone free) kills the virus in seconds. The unit offers 9,000 hours of continual use before a filter change is required. As an example, for schools, if the unit operates 10 hours a day, 5 days a week, 40 school weeks per year, the HEPA filter and lamp will need to be changed every 4.5 years.

Rensair is an investment in your health and those around you. Great for health care settings, schools, businesses, offices, home and anywhere people congregate in enclosed areas. The commercial grade Rensair purifies a large area of 560m3 of air per hour and unlike many other competitor units, ours is independently lab tested. We believe the Rensair is the best on the market.

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MIRA 40

Rensair HEPA Air Purifier

BONNIE BIO

The MIRA 40 is Cleanstar’s batterypowered multifunctional floor scrubber dryer. Made in Italy and offers up to eight hours scrub time with coverage of up to 3250sqm, which is more than double its closest competitor. The unit comes with two x 36v lithium batteries, only one is required for operation and offers up to 1500 recharge cycles each battery.

Easy to use and has 360-degree controlled inclination and is stable in vertical position.

The Bonnie-Bio range of fully compostable products are made of corn starch with soy-based ink.

The range includes garbage bags and bin liners in various sizes, dog poop bags, gloves, drinking straws, cutlery and the range continues to grow.

Bonnie Bio products have the look and feel of plastic without affecting the environment.

www.cleanstar.com.au sales@cleanstar.com.au

www.bonniebio.com.au sales@bonniebio.com.au

Check out Cleanstar’s YouTube channel for more product videos

Bonnie-Bio Garbage Bags

Check out Cleanstar’s YouTube channel for more product videos

The MIRA 40

XPOWER XPOWER is our world leading brand of restoration, remediation and drying equipment. With severe weather and flooding events increasingly common across Australia, our range of commercial quality air movers, carpet dryers, dehumidifiers and air scrubber purifiers have become very popular across the industry. The XPOWER battery powered foggers are also used to disinfect areas quickly, which has become necessary during the pandemic. XPOWER also offers a range of pet dryers for the commercial groomer and at home use.

www.xpoweraustralia.com.au sales@xpoweraustralia.com.au

Check out Cleanstar’s YouTube channel for more product videos

XPOWER Dehumidifier Xd-85Lh

XPOWER F16B Battery Powered Cordless ULV Cold Fogger

www.incleanmag.com.au 27

SPONSORED

The Serengeti Collection

SERENGETI COLLECTION

Anti-Splash Urinal Screen

Cleanstar offers a range of luxury hotel guest amenities with exotic modern flower fragrance under the Serengeti Collection brand. This includes shampoos, conditioners, soaps, body lotion, slippers, vanity kits, toothbrushes, shower cap’s, sanitary bags and dishwashing liquid. Classic design and invigorating exotic modern flower fragrance perfect for all accommodation providers.

It has a fresh and delicate fragrance of ocean combined with notes of fruity apple and woody musk appealing to both male and female users. Ideal for hotel and hospitality industries including hotels, B&Bs, motels, and resorts.

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The Collection

Check out Cleanstar’s YouTube channel for more product videos

Cleanstar Urinal Block and Cage

WASHROOM PRODUCT RANGE Cleanstar offers a range of common washroom products that are long lasting with lovely fragrances. The products include anti-splash urinal screens, urinal chunks and blocks, in-tank toilet bowl cleaners and clip-on deodorisers.

www.cleanstar.com.au sales@cleanstar.com.au Check out Cleanstar’s YouTube channel for more product videos

Cleanstar Cutlass 30L Carpet Extraction Machine

Rapid Antigen Test

FLO-STAR

PANDEMIC RELATED PRODUCTS

Cleanstar’s range of carpet extraction machinery and equipment is called Flo-Star. We offer carpet extraction equipment and machinery, stainless steel carpet wands and upholstery tools, jets, nozzles, valves, high pressure hose and a massive range of products that cater for the professional carpet cleaner.

As a one stop shop, Cleanstar offers many products to cater for the current climate. This includes face masks (surgical, P2, KN95) and a large range of cloth masks. We supply Saliva and Nasal Rapid Antigen Tests along with sanitising stations, wipes and dispensers, disinfecting foggers, social distancing signage, desk partitions and more.

www.flo-star.com.au sales@cleanstar.com.au

www.cleanstar.com.au sales@cleanstar.com.au

28 INCLEAN March / April 2022

Check out Cleanstar’s YouTube channel for more product videos

sales@cleanstar.com.au

www.cleanstar.com.au

SAFETY

Top of Words Cameron Cooper More than ever before, cleaning companies and their employees are facing mental health and on-the-job safety issues, which makes it essential for management to provide systems, support and coping strategies for their teams.

30 INCLEAN March / April 2022

mind

F

or rehabilitation consultant Libby Roberts, the plight of one small business owner encapsulates the mental health challenges the pandemic has raised for the cleaning industry.

With lockdowns, shutdowns and staff shortages forcing the owner to get back on the tools, he is battling cash-flow and health issues.

“The owner hasn’t slept for most of the year because he’s under so much pressure,” says Roberts, managing director of Workplace Rehabilitation Management, a business that helps people return to work following injury or illness. She is also CEO of LeapForward, a coaching platform that fosters wellbeing.

At the same time, Roberts says some other cleaning operations are making lots of money because of COVID-19 hygiene demands, but they may not be able to keep up with the volume of work.

As a result, their physical and mental health is suffering. “I’m concerned about what these people are going to do when they get back to

– why wellbeing and workplace safety must come first some sort of normalcy after COVID-19,” she says.

“They’ve been under so much stress for so long that they’ll either keep operating at this high level of anxiety and keep running on adrenaline, or they’ll crash and burn.”

Such sentiments are common in the cleaning and facility management sectors, in which managers and employees are dealing with a conundrum.

Even though the pandemic has lifted their sense of worth and status as front-line workers, their wellbeing is often taking a back seat.

PLAY IT SAFE

Workplace safety is also on the radar for cleaning operations as their teams operate in high-risk COVID-19 areas such as healthcare, aged care, hospitality and retail.

The need for positive, proactive and preventative safety programs is more critical than ever. Given that human error is responsible for many accidents in the cleaning industry, it is incumbent on bosses and management teams to address workplace safety.

Unobservant employers may be complicit in this negative cycle. “From our experience, safety tends to not be as high on the agenda when people are busy and under stress because they just need to get the job done,” Roberts says.

The other concern is the mental and physical state of cleaners who have had little choice but to keep working in settings where they have a high risk of being infected with COVID-19. Addressing such safety risks is often difficult, according to Roberts, because cleaners tend to work on their own or in small teams without the presence of more senior supervisors.

She recommends that employers implement a “short toolbox talk” before the start of cleaning shifts.

“This just reminds them of the importance of safety and following the correct procedures. It’s a really good opportunity at the beginning of every shift to show support so that employees don’t feel alone in their job and know their employer has their back.”

Such talks should quickly address a new topic each day and be simple enough that cleaners are not overloaded with too much information, especially as many of them may not come from an English-speaking background.

“

SAFETY

The need for positive, proactive and preventative safety programs is more critical than ever. Given that human error is responsible for many accidents in the cleaning industry, it is incumbent on bosses and management teams to address workplace safety.

”

WELLBEING ON THE AGENDA

That means providing education on the foremost risks for cleaners and encouraging them to listen to their supervisors, stay focused on the work at hand and assess workplace conditions and threats before they start cleaning.

As managing director of Sebastian Property Services in Melbourne, Matt Marsh says legislated safety changes such as wearing PPE gear and masks has been easy to oversee for cleaning staff. The more pressing issue has been monitoring often overwhelmed employees to ensure that they are functioning and acting in a safe way.

“It’s not that people are dropping the ball, but you’ve got people who are tired and who have a lot going through their heads,” Marsh says. “So, the key is watching out for them and checking if their behaviours are not quite right.”

Roberts says recognising potential threats is the first step towards preventing injuries in the workplace. For example, cleaners with minor injuries may be reluctant to forego shifts because of their need for income, leading potentially to more severe ailments or health issues over time.

Despite this need for clear communication, there are indications that some workers across a range of sectors do not feel as though they are being heard. An international survey by SafetyCulture and research firm YouGov of Australian, American and British frontline workers reveals: • 67 per cent of workers are never, rarely, or only sometimes listened to on topics that matter to them the most • Almost half of Australian frontline workers (48 per cent) agreed they fear losing their job if they report COVID-19 adherence issues • More than one in three frontline workers (34 per cent) believe their willingness to provide workplace feedback is being affected by a belief that “nothing will be done” once reported.

Marsh knows only too well the mental anguish that many workers in the cleaning sector have been experiencing in the past two years.

On the back of 262 days of lockdowns last year, the Victorian capital has borne the brunt of COVID-19 fatigue in Australia, resulting in high levels of family and business stress. Diligence and care at all levels of management is essential in such an environment.

“We’ve done a lot of work with our managers to check that they’re okay and that they’re connected,” Marsh says. “And we’ve had a lot of conversations with them to make sure their staff members are the same. They’re not just assuming that people are okay.” www.incleanmag.com.au 31

SAFETY

One of the key steps Sebastian Property Services has taken during COVID-19 has been to invest in online or in-person workshops and training that has been delivered by Holistic Growth Solutions Consultancy services.

The aim has been to take a proactive approach to mental wellbeing at work and home. Marsh says the goal has been to keep managers and supervisors on track mentally and to also refresh them on what they need to do to look after their employees and clients.

The result is that Sebastian Property Service shas had a very high staff retention rate, which in turn has boosted morale and workplace efficacy.

“This has had an overall positive effect on productivity, and team members have been able to quickly adapt to a changing landscape and educate clients on COVIDsafe cleaning and plans,” Marsh says.

COPING STRATEGIES CRUCIAL

According to Roberts, coping strategies have been a key aspect of the mental wellbeing strategy at many businesses, including cleaning operations, during COVID-19.

She advises a personal approach to this response, calling on managers and employees to look after themselves and their mental and physical health through three elementary actions: 1. Exercise in some way every day.

2. Eat a healthy diet, and do not drink too much alcohol.

3. Get sufficient sleep.

“They’re really simple things that even someone who is super busy can still do,” Roberts says. “Make it a priority because if 32 INCLEAN March / April 2022

“

The cleaning industry is going to be a vital industry going forward, so it’s going to stay busy. That means companies need to get really healthy practices in place as a bedrock, so if the industry stays at this level of busyness, it can cope and flourish.

”

you don’t pre-plan you will not be able to function properly.”

She also urges bosses and managers to demonstrate to employees that they have their back, and to emphasise that staff have access to someone to speak to if they have work concerns. “That’s what people need and it’s free,” Roberts says.

Advisory and accounting firm HLB Mann Judd assists many businesses across Australia and New Zealand with financial and leadership guidance in multiple sectors, including aged care, property and construction and hospitality.

Director of accounting and tax Andrew Ash agrees it is important for business leaders in cleaning and other sectors to show they care, especially during the current pandemic when a lot of staff members are burnt out.

His advice? “Celebrate hard work, show empathy, help out, share stories, provide training and opportunities for growth, create flexibility and talk to each other.”

Ash says businesses should draw on their purpose and values to keep operations and mental wellbeing on track during the pandemic.

“You then need to create rituals that reinforce them,” he says. “A good ritual tells a story about the values and purpose of the business and involves staff in that story. This makes them part of the story, it connects them to each other and contributes to a sense of belonging, predictability and security.”

One such ritual could be in the form of a weekly huddle on-site to share stories about the past week. It could be a monthly awards ceremony or function. It could be as simple as the CEO of the business regularly going and talking to employees and maybe even helping out when staff are away.

“The important thing is that the language and actions used in the rituals match the culture the leadership is trying to create,” Ash says.

“Over time, when you start to see employees creating their own positive rituals, you know your culture is on the right track.”

PLAN FOR ALL SCENARIOS

As 2022 unfolds, Sebastian Property Services knows it will be important to keep responding quickly to a challenging environment and checking in on staff.

The imperative is to put people first, ensure that employees are properly trained and equipped to handle the changing landscape, and to invest heavily in their wellbeing.

“It’s just about taking a common-sense approach to your people and respecting that they have needs right now,” Marsh says.

Roberts has no doubt that heightened COVID-19-related cleaning standards will remain in force this year, while COVID-19 is unlikely to recede anytime soon. That puts a premium on management teams implementing systems and protections for their people and clients.

“The cleaning industry is going to be a vital industry going forward, so it’s going to stay busy. That means companies need to get really healthy practices in place as a bedrock, so if the industry stays at this level of busyness, it can cope and flourish,” she says.

“This should be a great opportunity for businesses to grow and prosper, but they need to manage it well.” ■ Sources https://pages.safetyculture.com Feedback-From-The-Field-Report.html

www.oates.com.au

HR

Why culture is king Words Cameron Cooper Creating a positive workplace culture will be at the heart of cleaning and facility management companies’ success as the COVID-19 pandemic continues to put pressure on profitability and people.

34 INCLEAN March / April 2022

N

ot many cleaning companies are in a position to give their staff free seats in a corporate box at iconic sport venues such as the Sydney Cricket Ground and Adelaide Oval.

For national cleaning services and wastemanagement company Quayclean, however, it is all part of trying to give back to its employees and creating a positive culture for them and their families.

Quayclean CEO Mark Piwkowski explains that the business has contracts to clean elite venues around the country, and when corporate suites are empty and available the business can offer staff the chance to watch sport such as cricket and Australian football.

“Those sorts of actions engage the hearts and minds of the employees, so their commitment to the organisation becomes really strong,” Piwkowski says.

Quayclean also offers recognition and benefits including monthly Superhero awards, Christmas bonuses and competitive salaries, while also making it clear to departing cleaners that they

are “part of the Quayclean family” and are always welcome to return to the business in the future.

Piwkowski says creating a positive work culture, especially during a pandemic, is crucial to a company’s success and must be driven from the top down and the bottom up so that it is infused in every aspect of the work environment, talked about enthusiastically by the team and recognised by the customers they serve.

“The culture of the organisation is integral to its success and without a strong culture a business will never create sustainable success.”

PLAN FOR A GREAT WORKPLACE ENVIRONMENT

People and culture practitioner Amanda de Haas says many companies, including cleaning and facility management operations, often underestimate the impact that culture has on their business.

“Positive workplace cultures don’t happen by accident,” she says. “They are carefully thought through and planned.”

HR De Haas believes a desirable culture – that is, where employees want to work and feel that their contributions are valued – is the result of three main elements.

1. Staying true to the collective values of the organisation – this shapes the way it wants to do business, both with external customers and internal stakeholders or employees.

2. Engaging and empowering employees – ensuring staff have the skills to do their job, while also rewarding and recognising their efforts.

3. Building a work environment that fosters their employees – courtesy of clear organisational structures, work processes and the physical environment. With cleaning and facility management companies facing labour shortages during the COVID-10 pandemic, de Hass says it has never been more important to create an environment that improves recruitment and retention outcomes, including offering the right incentives, rewards and training.

“Strong people processes are the key to incentivising and retaining employees,” she says.

“Money only goes so far. People will tend to leave a business for the opportunity to learn more, or if they’re feeling disenchanted with their manager. They don’t tend to leave if they feel valued.”

Ultimately, culture is complex, de Haas says, but it portrays everything about the norms of an organisation.

“The thing that a manager walks past becomes the culture that’s accepted. If you’re not dealing with under-performers, not dealing with safety issues, not hitting the key pieces, then the culture won’t move.”

Three steps to improve workplace culture Amanda De Haas outlines the keys to fostering a great culture.

1. Identify where you want to be as an organisation and how you want others to see your business.

2. G et feedback from your employees about the business.

What works, what doesn’t?

3. M ake a plan that is achievable, with small milestones. “For example, you may want to encourage proactivity in your workforce where employees highlight potential problems and help resolve them. Your plan could ensure that they have adequate skills, they have communication channels and that the right behaviours are recognised and rewarded.”

... and what to avoid

De Haas says many organisations fail to make cultural initiatives part of their strategy, as well as forgetting to involve all employees in their cultural journey.

“They fail to realise that culture is an enabler for the business and its financial strategy, not a nice-to-have.

Culture is often about getting that extra 10 per cent out of people, but with them still being so happy to do it that they just don’t think about it.”

The other error is to treat culture as a one-off event. De Haas explains: “Culture needs to be reinforced every day, it needs to become the new norm, the way things are always done.”

DO MORE WITH LESS

Andrew Ash, director of accounting and tax at advisory and accounting firm HLB Mann Judd, says there is no doubt that recruiting and retaining talent is a real challenge for the cleaning industry because of pandemic-related immigration restrictions.

“As such, government has an important role in addressing this issue, (but) business owners also need to be savvy in attracting staff and working out how to do more with less,” he says.

Ash encourages businesses to adopt monetary and nonmonetary methods to promote their culture and encourage workers to enter and remain in the industry.

“First, you need to pay staff appropriately and give them enough work to make a living,” he says.

“If workers cannot support their families, they will not join or stay in the industry. It’s as simple as that.”

In order for this to be viable, cleaning industry companies need to be paid appropriately for their contracts, Ash adds.

“As such, all businesses in the industry need to make a point of educating their clients of the true cost of paying someone so that more fair contracts can be negotiated.”

Second, he says businesses must provide workers with opportunities for progression, appropriate training, the freedom to take ownership of their work, and recognition when they perform well. If they can provide these elements, along with a strong culture, more workers will commit themselves to the industry over the long-term.

During COVID-19 and the trend to working from home, de Haas says instilling cultural norms has been more difficult in the absence of regular induction and onboarding processes.

“And when you’re not connected closely each day with your managers and peers, you can become fractured in the way that you outline the norms of the company and how you want to operate.” www.incleanmag.com.au 35

HR That puts a premium on checking in with workers to see how they are going – not just to see if they are doing their job, but to check on their welfare and show that you are interested in them as people.

FOCUS ON DEVELOPING LEADERS

Quayclean is putting its money where its mouth is in terms of creating an outstanding workplace culture, setting up the Quay Academy to establish deep cultural behaviours within its workforce and foster leaders across the country. The goal is to train, mentor and develop talent from within the Quayclean team.

Piwkowski takes the view that a business must do three things really well – build an inclusive culture where all staff respect the work they do, deliver a best-in-class customer experience; and be profitable.

“Making a buck means that you can invest back into the team, into the business and ensure its long-term success. And it has to do that in a cultural environment that encourages its staff to continue to grow.”

To that end, he believes Quay Academy plays a key role in creating authentic and accountable leaders who will inspire innovative thinking and great outcomes for its clients.

Ash agrees that a strong, positive culture starts from the top. “Leaders create culture, good or bad, through the language they use and the example they set,” he says.

“If their language and actions do not align, then their message will not go through and they will have little hope of creating a positive culture.”

Ash says if leaders live and breathe the values of the business, show empathy towards their people and give them a purpose, “then they are on their way to creating a great culture and a place where people are happy to be”.

He also suggests that businesses should make their purpose bigger than the service or product they provide.

“For example, cleaners don’t just wipe down surfaces, they protect people and keep them safe. Business leaders should make their staff understand this and make them proud of their contribution and make them feel valued.”

CREATE A SUCCESSION PLAN

Another element of building an outstanding leadership and employee culture is to focus on succession planning, according to Ash. 36 INCLEAN March / April 2022

He says there are three general types of succession – management succession, ownership succession and employee succession.

“The risks associated with not having a succession plan increase over time.

It becomes harder and more complex the longer you leave it. For this reason, succession planning is something that should be consistently considered at every stage of business, from start-up to maturity.”

Many businesses are forced into making decisions about succession due to things outside of their control, such as death, illness or staff leaving. Those businesses that are forced to react to a “succession event” are almost always worse off than those that have planned for succession, Ash says.

He advises three actions for cleaning businesses. First, incorporate succession planning into the business strategy. “If it’s not on the agenda, then it will likely not be addressed.”

Second, get an external advisor to guide you through the process because “it’s hard to read the label from inside the bottle”. Third, be clear on your purpose, values and strategy. “If you make these compelling, and you practise what you preach, then you will be able to attract the right leader into your business.”

KEEP REDEFINING YOUR CULTURE Ash warns against a set-and-forget approach to culture.

“Culture is something that evolves over time and requires constant nurturing,” he says. “It’s easy for your culture to go backwards if you do not give it enough

“

Money only goes so far.

People will tend to leave a business for the opportunity to learn more, or if they’re feeling disenchanted with their manager. They don’t tend to leave if they feel valued.

”

attention. Over time, employees leave businesses and new ones come in. As such, it is vitally important that you bring in the right people and let go of the people that do not fit the culture you are creating. One bad apple can do a lot of damage.”

At Quayclean, Piwkowski says the business’s efforts to develop a great culture have resulted in stronger recruitment outcomes, with staff members providing word-of-mouth referrals for prospective new workers.

“We rely on our team to attract people to the company,” he says. “And when you have the right culture that happens naturally.”

As 2022 unfolds, he says the management team will keep emphasising the importance of understanding what it wants to deliver and ensuring that team members understand their role in delivering that outcome.

“If you do those things well, you’ll create a strong culture of unity and energy and passion. That’s what a business needs to be successful.” ■

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HR

How to attract and keep new

workers Remember to focus on recruitment basics and share your company’s vision and goals

Words Michael Wilson

T

he economy appears to be rebounding from the effects of the pandemic.

Businesses have opened or are in the process of reopening, people want to go out and spend money, and employers want to see their staff back in the office, even if it means requiring them to be vaccinated and wear masks.

This is good news for the professional cleaning industry. When facilities are open, they need to be cleaned. But the problem today is that many cleaning workers do not want to return to their old jobs.

WHY THE SHORTAGE OF WORKERS?

Signing bonuses for cleaning workers are extremely rare. A couple of years ago, if a hotel or a contract cleaner, for instance, advertised for housekeepers or cleaning workers, they might get 15 to 20 applicants in a day or two.

However, it looks like those days are over, at least for now. Here are some of the likely contributing factors: 38 INCLEAN March / April 2022

HR

• Many cleaning workers view themselves as front-line workers, helping to slow and stop the spread of COVID-19. However, that also means they are at greater risk of contracting the disease, decreasing their interest in returning to their jobs.

• Some cleaning workers consider the matter a social equity issue. They believe they were not valued enough for keeping people healthy before the pandemic.

Although respect for cleaning, in general, has improved since the start of the pandemic, it is not enough for many cleaning workers to take risks and return to work.

• Having spent several months not working in the cleaning industry, some employees have decided to venture into other types of employment.

It appears the reasons for the worker shortage are varied. This list likely covers just the basics. However, the focus now must be on recruitment – attracting new workers and, just as important, keeping them.

START BY BEING GREEN

Recent studies indicate that young people are more focused on environmental issues, compared to the older generations.

According to a survey published in Fast Company, often viewed as the go-to magazine for young people in the technology sector, corporate sustainability is a priority and most millennials would take a pay cut to work at an environmentally responsible company.

According to the study, 40 per cent have already done so.

Other studies, such as one published by the Governance and Accountability Institute Inc.TM (GAI), a sustainability consulting firm, confirm these results. The GAI reports that 70 per cent of 1000 people surveyed said they would choose to work www.incleanmag.com.au 39

HR

at a company with a strong environmental agenda, and a sizable number said they would take a pay cut to do so.

When recruiting cleaning workers, building service contractors (BSCs) must put more emphasis on the steps they are taking to be green and sustainabilityfocused, according to Steve Ashkin, president of The Ashkin Group, a consulting firm specializing in green cleaning and sustainability.

“Further, the recent release of the Intergovernmental Panel on Climate Change (IPCC) has made this even more crucial,” he says.

Ashkin adds that today’s young cleaning professionals are well educated.

“To recruit these people, contractors need to validate their [green and] sustainability accomplishments and show they are taking action to address climate change and protect our environment.”

FOCUS ON RECRUITMENT BASICS

Although the pandemic has changed many processes, BSCs and other employers should not lose sight of the basics. They should consider the following employee 40 INCLEAN March / April 2022

traits and recruiting practices when hiring new staff.

• Make sure workers have cleaning experience: Some applicants do not realise that cleaning is a very physical job. If they have performed cleaning tasks before, they likely already know what to expect.

• Check for self-motivation: Even when in teams, much of the work cleaning staff perform is on their own. New hires should be comfortable working independently and perform their job satisfactorily without a supervisor looking over their shoulder.

• Friendliness matters: One cleaning contractor believes his custodial crew is the face of his company. Before hiring, his staff is asked to watch how applicants interact with others in the office. If the applicants are polite – saying please and thank you and showing courtesy – this contractor believes this is how the applicants will treat clients.

• Look for commitment to the customer: While most contractors want their staff to commit to their company, what is

even more important is that workers are loyal to the customer.

• Discuss training: Workers view training as an investment in them. Training encourages new workers to excel in their role, realizing an advancement within the company may be in sight.

• Reveal your mission statement: A mission statement that declares an organization’s views and goals can prove very worthwhile when recruiting new workers. In the past, only large BSCs had a mission statement.

Now all BSCs need a short but effective mission statement expressing their values and why their company is a good place to work.

DIGITISE CLEANING

Mops and buckets are what many people visualize when they think about the professional cleaning industry. Although those tools are still two of the industry’s mainstays, they have never proven to be an attraction to newcomers considering being a part of the industry.

Fortunately, cleaning tools are changing and changing very quickly. The Internet of Things (IoT) is playing an ever-expanding

HR

role in professional cleaning. Through electrostatic cleaners, ultraviolet-C (UV-C) light systems, and UV-C air purifiers, technology is becoming an everyday part of professional cleaning.

Architects and building planners now realise the importance of technology and are working to keep up with the industry.

Previously, their main concern was installing enough power outlets and janitorial closets in a facility to help cleaning workers perform their duties.

Today, they are developing new facilities with the assumption that robotic floor machines, for instance, will be handling much of the floor care. Built-in sensors anticipate the needs of on-site robotic cleaning systems and other cleaning technologies.

This all bodes well for attracting new workers to the industry. Where mops and buckets have failed, technology and robotics have generated significant interest.

“The inclusion of robotic and internet technology within the cleaning industry will help enhance the cleaning industry’s image,” says T. Balakrishnan, vice president for Diversey Care’s Asia Pacific division. “[This will bring] about a gradual change in attracting younger and technically qualified workers into the industry.”

KEEP THEM ON THE PAYROLL

BSC that are successful in hiring new cleaning professionals still have one more issue to address: how to keep them.

Rick Vanderkoy, CEO of Secure Clean Building Services Inc. in Elgin, Illinois, has been in business for 45 years. When asked how to keep quality workers on the job, he offers the following suggestions: • Be flexible. Offer cleaning workers greater flexibility in their schedules. “This helps many workers stay on the job.”

• Respect workers. Always have your management team treat cleaning workers with dignity and respect. “Even when there are disciplinary issues, handling them in a kind and respectful manner helps build a bond between company managers and the worker.”

• Value your employees. Make sure cleaning workers feel valued and supported.

• Offer bonuses. Offer a bonus each pay period for quality work and perfect attendance.

“This can pay dividends.”

• Provide tools. Always provide clean and quality tools for workers to use. This also shows respect for the worker.

“Finally, I learned early in the game to always put people before profit,” says Vanderkoy.

“You take care of your people, and the profit will take care of itself.” ■

“

Take care of your people, and the profit will take care of itself.

”

Michael Wilson is AFFLINK’s vice president of marketing and packaging. He can be reached through his company website at www.afflink.com. This article first appeaed in CMM and has been republished with permission

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CLEANING CONSUMABLES

All consuming – why ethical sourcing is so crucial The cleaning consumables sector is responding to the pressures of COVID-19 with an emphasis on innovation and sustainability.

S

pikes and troughs in product demand aside, Greg Crisp is adamant there will be one constant in the cleaning consumables space this year – more ethical sourcing of products.

The sector manager – facility management for Bunzl Australia & New Zealand says at a time when the Modern Slavery Act is forcing businesses to assess workplace conditions, the public and consumers increasingly want to know if a product has been imported or locally manufactured.

“And if it’s imported, where is it from and does it adhere to ethical sourcing standards?” Crisp says.

“It’s a much more educated procurement and supply chain now.”

Bunzl distributes a massive range of cleaning equipment, chemicals and janitorial and washroom supplies, as well as safety and PPE gear.

Crisp says during the pandemic the company has adopted a 50:50 split between imports and local products to help ensure supply-chain speed and integrity.

“That means supporting local industries more because we know the quality is good and we know that the speed and the coverage is there.”

With contract tendering, customers are also seeking more information about product quality and sourcing.

“So, we do audits, we do checks, and everything is in place with our inventory,” Crisp says.

SUPPLY-CHAIN CHALLENGES TO PERSIST

As orders of general cleaning products and accessories such as disinfectants, sprays, wipes and microfibre cloths rise in response to higher hygiene standards, supply-chain disruptions remain problematical.

Accord Australasia is the peak body representing the hygiene, personal care and specialty products industry in Australia. Its members have reported a lack of availability or significant delays in getting some critical ingredients and packaging components, as well as cost increases for consumable products.

“Regrettably, this is an ongoing and multifaceted problem for Australia, not only related to necessary component and product

42 INCLEAN March / April 2022

imports and associated maritime logistics, but also on-shore transport and warehousing,” says Bronwyn Capanna, Accord’s executive director.

She says increased inventory holdings to offset demand stresses have contributed positively and negatively to the situation, while labour shortfalls have been exacerbated by the most recent Omicron wave of the pandemic.

“None of these elements have specific short-term fixes,” Capanna says.

Capanna says such challenges have been accompanied by significant changes in the regulatory space, including the replacement of the National Industrial Chemicals Notification and Assessment Scheme (NICNAS) with the Australian Industrial Chemicals Introduction Scheme (AICIS), which is now the national regulator of the importation and manufacture of industrial chemicals.

“Another impact felt by the Accord team and members has been the ongoing loss of face-to-face relationship building, networking and training opportunities,” she says.

To offset this problem, Capanna says Accord has pivoted to online delivery of such events and discussion workshops for members that facilitate dialogue with a broad range of external stakeholders.

At ACCO Brands, a leading manufacturer and distributor of cleaning chemicals, janitorial supplies and general office products, brand manager Ben Antecki says shortages of labour, transport

CLEANING CONSUMABLES

and shipping palettes have also been an issue for its business.

To offset supply-chain issues, ACCO Brands has tried to ensure that it has surplus stock on hand when possible. Close communication with clients to manage their supply expectations has been critical, too.

“They’ve heard a lot about the supply-chain challenges,” Antecki says. “In some ways it helps lessen the impact because it confirms that it’s a widespread issue and not just a problem for a particular business or industry.”

HYGIENE STANDARDS DRIVE DEMAND

In response to stricter hygiene demands and greater soap and hand towel use in many facilities, Bunzl has seen a dramatic increase in the use of its cleaning consumables during COVID-19.

Crisp says service providers, facility managers and asset owners are showing more interest in the hygiene and environmental performance of cleaning dispensing systems, including where they are sourced and manufactured. Some have also found that liquid soap reservoirs are a

honey trap for vermin and bacteria, so they are switching to pod-style solutions.

“You’re replacing the pods regularly, so you’re also replacing the mechanisms regularly and there’s no chance of bacterial growth.”

Bunzl has also observed “bubbles” in demand for products such as masks and gloves in the past 18 months, while the requirement for PPE gear has been strong and consistent.

As part of consumers’ demands for the best hygiene systems available, Crisp says there has also been a shift to environmentally friendly products with GECA or Green Seal certification.

“And they’re not just asking for them for members of the public who may be coming in and out of their facilities, they’re making sure they have them available for their staff and clients.”

The rationale is that better hygiene standards can also result in less sick leave for employees and better retention rates.

Antecki says with ACCO Brands’ range of microfibre cloths for use in homes, offices and other facilities, there is a growing desire to adopt industry-standard colour coding as a means of preventing cross-contamination.

“

While cleaning and hygiene products will always be in demand, there is a major opportunity for companies to stand out by effectively implementing and communicating their innovation and sustainability initiatives.

”

www.incleanmag.com.au 43

CLEANING CONSUMABLES

For example, blue cloths are designated for general cleaning, yellow cloths for infectious areas, green cloths for kitchens and red cloths for washrooms.

“Consumers are becoming savvier with colour coding,” Antecki says. “In the past people might have used one sponge around the office and that one sponge did it all – the dishes, the tables, the benches and to clean the microwave.”

Accord notes that the decreased use of many commercial spaces, such as office buildings and hospitality venues, at the height of COVID-19 lockdowns suppressed the market for some cleaning agents and disinfectants. By contrast, good hygiene remained the cornerstone of safe healthcare and food production during the pandemic.

“We anticipate that the market for cleaning and hygiene in these sectors will likely continue to increase,” Capanna says.

“And it’s anticipated that the demand for cleaning agents, disinfectants and hygiene products broadly for all sectors will rebound and grow in 2022 as life gradually – hopefully – returns to a new normal.”

SUSTAINABLE PACKAGING IN THE SPOTLIGHT

The other big issue in the cleaning consumables space is sustainable packaging.

With Australia’s 2025 National Packaging Targets emphasising the need for a shift towards reusable, recyclable and compostable packaging, many eyes will be on the cleaning and hygiene industries’ response to such changes.

The Australian Packaging Covenant Organisation (APCO) has launched the Collective Impact report, an analysis of Australia’s progress towards the targets.

In addition to calling for a collaborative effort from all industry players, APCO identifies the actions required within the three core areas of activity in sustainable packaging – packaging designed for circularity, improved collection and recycling systems, and expanded markets for used packaging.

At Accord, Capanna says many members are taking decisive steps to cut their packaging waste, including increasing recycled plastic content, decreasing packaging volume and upping the use of reusable and refillable containers. Some companies have also successfully partnered with external organisations to minimise their packaging waste footprint.

“But there is also a strong sense that, although most companies are using recyclable plastic packaging, the Australian recycling system is not yet able to process the volumes that could technically be recycled,” Capanna says.

44 INCLEAN March / April 2022

She adds safety and performance are paramount for Accord’s member companies and drives their decision-making on packaging. As such, compliance with regulations to ensure the safety and quality of products in both transport and use are important and non-negotiable.

For example, containers for products that are caught up by dangerous goods transport legislation are required to pass a drop test, which – at present – necessitates the use of plastic and also limits the amount of recycled content to a 20 per cent to 25 per cent threshold before the container fails.

“Technological advances are necessary before this can change,” Capanna says.

ACCO Brands is progressively making the switch to carded packaging instead of poly bag packaging, as well as stamping products with clearer recycling instructions.

Antecki says the business is also challenging its international suppliers, in particular, to “think differently” about packaging.

“The trend may not be moving as fast in other countries as it is in nations such as Australia and the United States. But it’s good that we’re starting to see some minds within the industry starting to look at better ways of shipping and packaging.”

For its GECA-certified products, ACCO Brands has been conducting tests on new, more environmentally friendly chemical bottles. At the same time, it is conscious of safety requirements around caustic chemicals such as oven and grill cleaners.

“We need to ensure that the particular chemical won’t affect the moulding of the plastic,” Antecki says.

Ready to deliver In this Q&A, Joe Camilleri, managing director of Central Cleaning Supplies, outlines his hopes for cleaning consumables sales this year.

What is the expected demand for Central Cleaning Supplies’ products in 2022 as, hopefully, life gets back to more normal scenarios after COVID-19?

The demand for Central Cleaning Supplies’ products will continue to grow as the past few years have shown that the market is more conscious of the importance of a higher level of cleanliness in all settings, whether it’s at work, at home or in the public.

What products do you expect to be hot this year?

With people being much more aware of the need for hygiene in our living environment, consumables such as chemicals, wipes, cloths, sanitisers, rapid antigen tests and masks will continue to be high-demand items. Central Cleaning Supplies is also aiming to release some more new products.

What changes in buying behaviours are you seeing or expecting?

People are generally buying products more frequently and often in higher quantities due to the need for a superior level of cleanliness. There have also been random spikes in buying behaviour as the market reacts to sudden changes in the operating environment.

How is Central Cleaning Supplies responding to sustainable packaging trends?

We seek to develop and supply products and services that exceed typical environmental performance standards. This includes switching to more recycled packaging where possible in both our product offering and company operations. In our operations, we aim to reduce waste, recycle where possible and reuse when practical.

CLEANING CONSUMABLES If all goes well with the tests, he expects the new bottles to be rolled out later this year.

POSITIVE OUTLOOK FOR SECTOR

In such a complex health and regulatory environment, Capanna believes membership of a trade association such as Accord will be especially valuable for cleaning and facility management businesses as they navigate multiple challenges.

She says in addition to ongoing attention on sustainability issues and packaging waste, there is the ever-present reality of climate change.

“Considerations around greenhouse gas emissions and carbon footprints will increasingly impact businesses. While cleaning and hygiene products will always be in demand, there is a major opportunity for companies to stand out by effectively implementing and communicating their innovation and sustainability initiatives.”

Capanna says the latest health messaging is re-emphasising the need for a combination of all control elements – vaccination, social distancing, masks, ventilation and good personal and environmental hygiene – as

Life is already

the key to infection control. In such an environment, Australia’s strong commercial, industrial and institutional cleaning and hygiene industry is well placed.

“Notwithstanding the challenges arising from disrupted supply chains due to COVID19, it is anticipated that leading businesses that can maintain a nimble, responsive and customer-focused approach to innovation in product formulation, manufacturing, sourcing and packaging will stand in good stead in 2022 and beyond.”

Crisp is equally upbeat and says as well as addressing sustainability and hygiene issues, Bunzl will continue to focus on reducing costs for its customers where possible. With labour in the cleaning industry accounting for up to 90 per cent of costs, he says it is crucial to help businesses cut their payroll.

For example, in washrooms, simple changes such as having jumbo rolls of toilet tissue or continuous hand-towel systems can make a difference with the manual handling and replacement of products.

“There are great systems out there to make sure the cost of consumables doesn’t increase.” ■

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MANAGEMENT

Attracting, engaging, and retaining a fivegeneration workforce How to successfully connect different generations in the workplace.

Scott Lesnick

48 INCLEAN March / April 2022

MANAGEMENT

A

s little as five years ago, millennials was considered a bad word. Back in 2013, I would get my fair share of backlash from attendees of my presentations while doing what few were doing at the time: flying millennials’ flags high, connecting five generations, and showing why each generation is critical. In doing so, I stirred things up and upset some people along the way.

Thankfully, most folks soon began to see millennials as the valuable contributors that they are. I even had attendees thank me after my presentations for helping them understand millennials’ unique talents, characteristics, and motivations.

Now, millennials are leading cleaning businesses, working alongside boomers, Generation X, and Generation Z. Today’s cleaning workplace is a collective of four or five generations working side by side.

Communication between these groups isn’t always easy, but it is essential for organisational success. Listening to staff in each generation will help you improve retention, increase productivity, and keep your customers happy.

This is good for business!

I recently had a phone conversation about the challenges and opportunities that come with having multiple generations in the workplace and want to share the highlights of that discussion.

I received an email from Carmen, a manager who had attended one of my presentations. She had read a popular article I had written about generations and reached out to me for help with her own work situation. Her staff and other leaders at her company were having trouble navigating the organisation’s five generations of employees.

The tone of her email suggested that she was reaching a “desperate-measures phase,” where employees could get written up, lectured, or even fired. It was serious. With my ability to assist leaders in creating a company culture of generational understanding, mentorship, and better communication, I knew how to help her connect different generations, especially millennials and Generation Z. After reading her email, I replied, “Not a problem – I can help you. Let’s chat.” I sent her a few ideas and resources that would help her think differently and take action even if she wasn’t ready to talk yet.

When we spoke the next day, I could sense Carmen clutching her phone on the other end of the line; her voice was curt, the anger palpable, and her confusion very real.

Carmen described how poor communication between the different generations at her

company was causing friction and anger and was lowering productivity.

She had pointed to inadequate communication as being the issue at her company, and I agreed. I explained to her that by understanding nuances and the perspective of each generation, she and the company’s other leaders could grow connections and relationships between employees. I was confident that this would both address her main pain points and improve productivity, and Carmen was receptive to the idea.

We planned for me to visit her company, and I sent Carmen a few more tips via email to help her put a bandage on things in the meantime.

I focused on easy-to-implement strategies that would benefit many, along with some mentoring ideas.

Mentoring is essential, especially to Generation Z, which is young and open to guidance. Members of this generation will stay at a job longer than those of other generations and want to be mentored. Millennials are a little older, are better established, and have a different work perspective. It is critical to connect these two generations now—today— because they’re huge in numbers and speak a similar language.

Those in Generation Z, who are sometimes called Globals, range from nine to 23 years of age. They number around 84 million in the United States, and once you get to know them, you’ll see they are productive and have a great work ethic.

A few things to keep in mind when working with this generation include the following:

“

Today’s cleaning workplace is a collective of four or five generations working side by side.

Communication between these groups isn’t always easy, but it is essential for organisational success.

”

They love their technology: Members of Generation Z were born just before the age of smartphones and grew up using them. Instead of taking their phones away, employers who work with this information are better positioned to retain these passionate young people.

They’ll do college, but not traditionally: Generation Z has seen the debt that siblings, parents, and others have accumulated getting two- or four-year degrees and fears it. They’re also angry. The thought that they’re expected to spend tens of thousands of dollars and still take on high-interest debt is beyond upsetting.

Many are opting to go from high school to the workplace while earning their degree online or during evenings and weekends. They may not come to you with a college degree, but they’ll most likely earn one in their own way.

Employers who understand this newer trend will be positioned to hire and retain a young and talented pool of employees and grow their cleaning businesses. www.incleanmag.com.au 49

MANAGEMENT 2. Encourage respect This principle speaks for itself; however, older and younger generations need to be reminded that each brings valuable talent and experience to the workplace.

3. Listen Leaders, managers, and owners who listen to their staff give their businesses a huge advantage.

You’ll learn valuable information and create a culture where individuals of all generations are open to sharing, which builds trust.

4. Mentor and train Beyond the initial training that employees receive, statistics show that continued training and mentoring improves retention, strengthens relationships, and provides opportunities for different generations to learn from one another.

Communication between generations grows as we focus on individuals and commonalities.

5. Give positive feedback Everyone in the workplace wants this, whether the employee is 18 or 88. It is as contagious as laughter, it makes you feel noticed and appreciated, and you stand a little taller.

“

Generation Z is poised to rock the economy, the workplace, and our lives. If you welcome this group, you will be adding a new layer of young talent to your staff, giving you a distinct advantage in the market.

”

6. Foster communication They value job security: They’ve heard about downsizing. They’ve listened as family members described the struggles of 2008. They’re cautious and desire job stability. Offer this, and you’re more likely to retain them and get their friends to consider working for you too.

Generation Z is poised to rock the economy, the workplace, and our lives. If you welcome this group, you will be adding a new layer of young talent to your staff, giving you a distinct advantage in the market. If you instead wait on the sidelines to see what they’re all about, if they’ve “got game” and will perform well, your competitors will surpass you in the blink of an eye.

Once we understand what’s getting in the way of communication between generations, information sharing, and productivity will grow.

It’s a cool thing to watch.

I ran a five-year research project at conferences, where I collected data on generations. After sorting through it, I concluded that connecting five generations in the workplace can be done if top management supports these seven principles:

1. Share the big picture Sharing your vision, goals, and direction with staff on a regular basis empowers individuals and creates opportunities for discussion and cooperation between generations.

50 INCLEAN March / April 2022

Even one hour of facilitated communication generates results that can last a lifetime. When people of different generations sit together and share their views and opinions of other generations in a respectful way, it builds understanding, grows relationships, and strengthens your workplace culture. That’s a big win!

7. Support sharing ideas, information, and knowledge Workplaces that do this create an environment and culture of caring, trust, and positive energy.

Folks are much more likely to open up when they know that top management encourages this.

Leaders everywhere should be ready to embrace the differences in their employees and connect the five generations within their workplaces. With a widespread respect for others and the support of an open and positive company culture behind them, these are the individuals who will take the cleaning industry into the future. ■ Scott Lesnick is a consultant, author, and global keynote speaker who is passionate about professional growth, leadership, and generational inclusion. He can be reached at scott@scottlesnick.com.

This article was first published by ISSA Today and has been republished with permission

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AVIATION

Taking

travel to new heights through cleaning and hygiene

52 INCLEAN March / April 2022

Words Brant Insero The pandemic has made it clear: consumers demand cleanliness, and this new emphasis, especially in places such as airports is here to stay.

H

ygiene and cleanliness often go hand in hand, but adoption and follow-through with measures like disinfection, handwashing, and hand sanitiser use within commercial facilities were not as consistent prior to the COVID-19 pandemic.

Without the widespread threat of infection, cleaning was previously more focused on appearance than protecting public health and was not as strategic as it needs to be today.

The pandemic has made it clear: consumers demand cleanliness, and this new emphasis, especially in places like airports is here to stay.

Now, business owners and facility managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public.

BUILDING TRUST THROUGH CLEANLINESS

Throughout the pandemic, many transportation providers have faced the challenge of restoring trust and assuring

travellers they’re doing everything in their power to keep them safe and healthy.

According to PwC, consumers are most influenced by their trust in a brand, which also includes places where they’re sure of safety and cleanliness. Thus, transportation facilities must prioritize cleaning, disinfection, and infection prevention to give travellers peace of mind.

In addition to considering their visitors, airports must also take the necessary steps to reassure and retain employees.

A recent survey found only 14 per cent of employees around the world are confident in their CEOs’ and management’s leadership regarding return-to-work policies. For those employees that have already returned to work, 42 per cent said safety measures enacted by management were either ineffective or not strictly enforced.

Some companies have even spent upwards of $1 billion on personal protective equipment (PPE), cleaning procedure trainings, cleaning and disinfecting products, and other pandemic-related costs.

“

AVIATION

During the height of the pandemic, it seemed necessary to invest in every strategy and solution. However, as we learn more about the way SARSCoV-2, the virus that causes COVID19, spreads, we uncover that some of these measures can play into ‘hygiene theatre’.

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AVIATION

During the height of the pandemic, it seemed necessary to invest in every strategy and solution. However, as we learn more about the way SARS-CoV-2, the virus that causes COVID-19, spreads, we uncover that some of these measures can play into ‘hygiene theatre.’

Hygiene theatre is the act of increasing hygiene protocols that may make travellers feel safe, but don’t correlate to lowering the risk of infection.

Managers should assess whether the cleaning procedures they’ve adopted at the onset of the pandemic still serve their needs and their stakeholders’ needs.

and hygiene practices. Therefore, managers must properly communicate protocols and expectations amongst internal and external audiences to ensure everyone feels as safe as possible when visiting or working in the facility.

COMMUNICATING CLEANLINESS

The Centers for Disease Control and Prevention (CDC) recommends fully cleaning and disinfecting a facility where a person has tested positive for COVID-19 within the last 24 hours.

However, when it comes to everyday cleaning, large scale disinfecting isn’t always necessary.

It’s best to develop a plan based on the types of surfaces and high-touch areas within the facility and then educate cleaning teams on when, what and how to clean and disinfect them properly.

Communicating new or revised protocols and safeguards to both visitors and employees is extremely important.

A recent report uncovered that nearly nine in 10 (88 per cent) consumers take note of the cleanliness of businesses they frequent often.

Furthermore, 86 per cent of consumers would ideally like to see proof that public places are cleaned on a regular basis.

Employees also worry about the level of cleanliness at their workplace. One survey uncovered that over half (60 per cent) of people would leave their current role for a lower paying, healthier work environment.

In fact, it’s become quite common for people to ask potential employers about health 54 INCLEAN March / April 2022

WHAT CAN YOU DO NOW?

Facility managers can consider the strategies below to uphold cleanliness and highlight their airport’s commitment to public health and safety, without falling for the trap of “hygiene theater.”

Outline cleaning procedures and frequencies

Provide staff and patrons with PPE and hygiene essentials Travelers may forget to bring a mask every time they visit your airport, especially with mask mandates and recommendations in different states and cities shifting as cases of the variant

to clean and disinfect are free of fragrances, preservatives, and other additives that may irritate employees or visitors.

Make cleaning visible Have employees clean and disinfect during operating hours. This is a great way to provide patrons with a sense of security, as they can see cleaning take place. For tougher jobs like entrance mat cleaning or mop head sanitisation, consider partnering with a thirdparty service provider that can take care of these tasks on a regular basis. Seeing these cleaning professionals in your facility will reassure travellers and employees that you take cleanliness and safety seriously.

Implement color-coded cleaning solutions Color-coded products can include mops, microfiber cleaning cloths and even plastic bottles that help employees differentiate cleaner from disinfectant or sanitizer. This is an easy step to make sure surfaces are effectively cleaned and that there is no cross contamination between restrooms, dining areas, and other common spaces.

“

AVIATION

When it comes to implementing any new or revised cleaning and hygiene procedures, communication is key to providing peace of mind to travellers and employees.

”

Invest in proper training and certification rise and fall. Have disposable masks on hand, as well as gloves for employees. Regularly check the stock of hand sanitiser stations that are strategically placed near entry and exit points.

Implement digital signage and contactless payment technology The digital signage market has seen exponential growth in the last year. Some businesses have been able to use it to provide employees and customers with safety measures in real-time, including maximum capacity alerts, social distance flows, and even how-to guides for PPE. Meanwhile, upgrading to digital pointof-sale (POS) systems for contactless payment at checkout will resonate well with travellers.

Nearly three in four customers agree that it’s important for a business to offer touchless payment options.

Re-evaluate cleaning chemicals and technology Often, employees use more cleaning product than necessary. Consider systems that help to minimise waste and maximise sustainability.

Larger facilities may also want to invest in electrostatic sprayers to disinfect surfaces effectively and quickly. To improve indoor air quality, use vacuums that utilise HEPA filters that remove dust particles, allergens, and pathogens, and assess whether the chemicals you are using

Taking the time to train staff on how to perform cleaning tasks and properly utilise specialised cleaning equipment can save time and money while also reducing the risk of injury. Consider committing to an accreditation process that will help you prepare for, respond to, and recover from biorisks to assure staff and guests that your airport has a strategic cleaning, disinfection, and infection prevention program in place to keep them healthy and safe.

TACKLING TODAY’S AND TOMORROW’S PATHOGENS

When it comes to implementing any new or revised cleaning and hygiene procedures, communication is key to providing peace of mind to travellers and employees.

On top of discussing and showcasing cleanliness, facility managers must follow through and enforce enhanced cleaning procedures.

Ultimately, it’s up to business leaders, in-house cleaning teams, and outsourced cleaning service providers to hold each other accountable so that today’s and tomorrow’s infectious disease risks are effectively and efficiently managed. ■ This article originally appeared on AviationPros.com and has been republished with permission. Brant Insero is ISSA director of education, training, certification and standards.

He can be reached at brant@issa.com www.incleanmag.com.au 55

ECOMMERCE

Warehouse e-commerce STRATEGIES

Is your warehouse truly ready?

Words Dick Friedman

A

lthough some wholesale distributors obtain a small number of sales through their websites, a website that enables house accounts to do inquiries and place orders is not true e-commerce.

And the traditional warehouse arrangement and processes may not be suitable for e-commerce, which will grow significantly (although not necessarily profitably).

Those distributors who want to boost revenue by getting new types of customers and more sales, can learn if their warehouses are prepared, and if not, how to prepare them by reading on.

What is e-commerce?

E-commerce is the 24/7 fully automated process of the “public” and house accounts performing item-availability and price inquiries, generating 56 INCLEAN March / April 2022

priced quotes, entering priced orders, generating invoices, paying by credit card (or on account), inquiring into quotes, orders, open invoices, and accounts receivable items. All printed documents must contain one or more bar code representations. Be prepared for extensive lessthan-carton-sales to the public.

No people are needed for quoting and order entry. However, the purchasing department must be able to order larger quantities (and perhaps new items) without e-commerce. People are also needed to respond to phone calls and messages sent via the website. And people will almost certainly be needed to add information to the database about each item for sale.

The enterprise resource planning system (ERP) and e-commerce software must contain all needed functions, be fail-safe, and be able to handle dozens of simultaneous transactions.

ECOMMERCE

Receiving As a pallet of received product is being verified, every carton and individual item must be scanned; no scanning one, counting, and keying in the quantity. If the bar code on a box or item is not suitable, a coded label must be immediately printed and affixed to the box or item. After verification, a system-generated ID (“license plate number”) would be printed and placed on a hat-looking holder, which would rest on the top box or shrink wrap. This way, all incoming items are tracked until put away. If the public is allowed to back-order (e.g., bottle of disinfectant), do not separate those back-ordered items from the others.

Put away

“

E-commerce is here to stay, and wholesale distributors must give serious thought to participating in the surge.

”

Successful e-commerce means that items to fill public orders cannot sit on pallets in aisles. Put away must occur immediately after receiving.

The bar code of every carton and each item to be put away, and its location ID, must be scanned; no scanning one, counting, etc. The coded product label on the crossbeam should also be scanned to verify that product is stored in the correct location. At a put away face, if a location or product label cannot be read or is wrong, the person doing the put away should contact the inventory control people.

Replenishment Replenishment must be done well before picking starts. The ERP system should use data for on-hand inventory, allocated orders, and historical unit sales to determine when to direct a replenishment for an item.

Order entry No employees need to be around. And there must be a backup power supply for the server(s) and redundant internet lines with automatic switching capability.

An e-commerce warehouse As sales increase, it may be necessary to add shelving to store the larger volume of inventory and/or store more items on the same shelf.

Products for public sales could be stored separately from products for house accounts, but this would require duplicate shelving and perhaps racks, with extra put away and picking time. For fast-moving products, push-back racks could be used, but that would require more duplicate racks and extra aisles. On the shelves, bar-coded product and (fixed) location labels must be affixed to crossbeams and reading “guns” must be able to read labels on the highest crossbeam.

When selling to the public, the cut-off time might need to be much later than at present, which means that a second shift might be needed (if there isn’t one now). The public might not be allowed to order some items (e.g., HAZMAT products), and a message explaining the reason should be displayed during order entry, is not a lost sale. If someone tries to order more than the quantity available, the system should save the quantity not available and whether the customer or prospect bought a partial quantity, or any item at all. This data should be transmitted to the purchasing department.

Picking All sales orders must be picked as soon as they are entered with no waiting for a queue of orders to be picked. The bar code of every picked carton and each item, and the location ID, must be www.incleanmag.com.au 57

ECOMMERCE

scanned; no scanning one, counting, etc.

If the bar code on a carton or item is not suitable or missing, a coded label must be printed and affixed, and inventory control notified. If multiple picked items are placed in the same box or tote, do not seal it.

Checking and packing The packing and checking area should be divided into two sections: One for public sales, which involve smaller and lighter items (e.g., carton of floor wax); the other for house account sales (e.g., cylinder of floor cleaner). Every carton and each item must be scanned versus the order number to verify correctness; again, no scanning one, counting, etc. No box should be sealed until every item is verified. Mistakes should be reported to inventory control.

Shipping Because e-commerce usually involves numerous small-quantity orders, LTL (less than truckload) carriers (e.g., UPS) will be used for shipping. The ERP software, or an interface to a carrier system, must be able to print shipping labels, in some cases, a bill of lading.

Returns The ERP system must enable customers to request a return material authorization (RMA) and generate an RMA document that the customer can print. A warehouse 58 INCLEAN March / April 2022

area for only public returns is required.

As soon as a return is received, its RMA must be verified, the item inspected, and for resalable items, a credit issued to the credit card used for the purchase.

PREPARING THE WAREHOUSE FOR E-COMMERCE Organisation

Store the most frequently picked items closest to the packing area, and even where items are stored by “family” or vendor line, store faster-moving families closer to the front of that area.

Receiving If a unit of measure in purchase order (PO) data (on the screen of a scanner) is not the same as that on the corresponding packing list, the receiver should note that discrepancy on the packing list or record it via the scanner.

Put away If several items are stored on the same shelf, the scanning gun might have to display a three-parameter location for that shelf—aisle, bay, shelf, slot.

Replenishment The time to replenish picking locations from bulk/overflow is before daily picking begins. Pulling down and picking at the same time leads to congestion that tends to cause mistakes.

Picking To avoid the rushing that causes mistakes, items must be picked in a sequence that minimises walking time. But displaying all items on a scanning device may not minimize picking time. If there is a great variation in item size or weight, split the order into two or more displays—one for the smaller items and one for the larger/ heavier items.

Packing and checking To avoid repeating mistakes already made, an order checker should not be the same person who picked the order being checked.

Loading To save time and reduce mistakes, the smaller, lighter items and packed cartons of an order should be placed on rolling shelves that are used only for moving outbound orders, not picking. Each rolling shelf can be pushed into or near the appropriate truck.

E-commerce is here to stay, and wholesale distributors must give serious thought to participating in the surge. ■ Dick Friedman is a Certified Management Consultant who does not sell any technology nor necessarily endorse using any.

This article was originally published by ISSA Today and has been republished with permission.

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OPINION

protect

How to

F

rom heavy equipment and sharp objects to poisonous chemicals and slippery surfaces, cleaning industry professionals have a lot of risk to contend with.

With the consequences and likelihood of each risk often being different from each other, cleaning professionals must consider how to mitigate each risk individually.

The first and most preferable way of dealing with risks that threaten your business is by the process of elimination.

But while it would be nice to eliminate everything that jeopardises your business, other methods better deal with some risks.

For cleaners, the benefits of workplace safety and manual handling procedures are probably the most important skills in their repertoire. Manual handling techniques involves any activity requiring the use of force by a person to lift, lower, push or pull objects.

Cleaning professionals are probably aware of the benefits of safe manual handling methods and how they reduce the risk of injuries such as strains and sprains, neck and back issues and many other issues repetitive physical tasks can cause.

Essentially, manual handling aims to reduce the risk of injuring oneself whilst working.

Workplace safety on the other hand is all about how to maintain a safe and healthy workplace for everyone involved in your business. As an employer you have a duty to ensure three basic safety rights in your cleaning workplace: • To provide a safe workplace for your customers, suppliers, and staff.

• To ensure your employees can handle safety equipment and know the correct procedures in the event of an emergency.

• And to ensure your employees have access to the right information to safely perform their duties.

60 INCLEAN March / April 2022

your cleaning business from risks While workplace safety and manual handling techniques help business owners mitigate a variety of risks, it’s unwise for them to be the only strategy used.

This is because they are both designed to decrease – not eliminate – the risks involved. Despite your best practices, accident can happen. And without the correct strategies in place to protect you from these rare events you could be left forking out money you simply don’t have.

PERSONAL ACCIDENT AND ILLNESS COVER*

You have probably heard about workers compensation in your line of work.

Although it differs across the states in Australia, workers compensation is designed to compensate employees when they are injured whilst working for business owners with more than one employee.

Personal Accident insurance is more appropriate to individuals who are not employees such as Sole traders / proprietors, or members of a partnership as they are generally not eligible for workers compensation. This cover is not compulsory like workers compensation is.

Having Personal Accident & Illness (PA) insurance covers you for loss of income if you were unable to work as a result of an injury or illness.

The cover is generally available regardless of whether or not you sustain injury or develop an illness due to your work. If you were temporarily unable to work due to the accident or illness, your cover could pay you a benefit of up to 85 per cent of your salary.**

PUBLIC LIABILITY COVER*

While workplace safety techniques are designed to reduce the chance of injury,

things can still go wrong, and you will need protection for when they do. Public Liability insurance is one of the most common types of business insurances that many cleaning businesses take out, whether they are a sole trader or run a larger operation.

It is there to provide protection if someone makes a claim against the insured, the business or its employees.

Claims from a third-party can be for personal injury or damage caused to their property caused by your business activities. While workplace safety procedures should be top concern for business owners in the cleaning industry, Public Liability insurance is there for when accidents do happen.

PROTECT YOUR CLEANING BUSINESS

Workplace safety and manual handling techniques are essential to ensure the safe operations of your cleaning business, reducing risks for third parties, your employees and yourself. But it is equally important to take out the right insurance cover to protect you and your business for when things go wrong. ■

By Ryan Johnson, Bizcover Australia *This information is a general guide only and does not take into account your objectives, financial situation or needs. As with any insurance, cover will be subject to the terms, conditions and exclusions contained in the policy wording. The information contained on this article is general only and should not be relied upon as advice. © 2021 BizCover Pty Limited, all rights reserved.

ABN 68 127 707 975; AFSL 501769 **Maximum limits apply.

OPINION

O

The importance of supplier relationship management

ver the last two years the cleaning industry has experienced challenges like no other.

We have witnessed unprecedented demand for our products and services, while the reliance on imported products has left the sector short, leaving cleaning businesses short staffed and incredibly stretched.

It’s important now more than ever before to strengthen your local supply chain and supplier relationships as the supply chain from imported products continues to be challenged by increased costs, availability, and continuity.

The pandemic has highlighted the need to better understand the end-to-end supplier network and the risks that exist beyond direct suppliers.

It makes sense to work collaboratively with your suppliers and supply chains and leverage their expertise, while also challenging your own way of thinking.

They can help provide solutions that make your business more agile, robust, and be prepared for any potential threats.

Below, are 10 tips for reviewing and evaluating your suppliers: 1. Conduct a review of your suppliers to verify if they have met DIFOT (Delivered in Full on Time) measures during the pandemic – how many times have you received or not received 100 per cent of the order?

2. Understand your suppliers’ supply chains – have they had any third-party distribution impact your opportunity to execute?

3. Leverage local suppliers and manufacturers that may be able to support your cleaning business. There could be a group, or

outsourced procurement businesses, that may be able assist locating the right suppliers if you are resource poor.

4. Create your own performance-based criteria for suppliers and manufacturers and measure their performance.

5. Review your suppliers’ history of delivering during times of challenge and see how flexible they have been with deliveries.

6. Ensure product and supplier costs are aligned with your ability to be competitive and maintain profitability margins.

7. A collaborative relationship goes both ways so make sure you’re dealing with a business that has integrity, reputation, and reliability.

8. Agree on KPIs and review regularly to ensure both parties are complying.

9. Be transparent. A good working relationship is having honest conversations when things invariably go wrong.

10. Finally, celebrate the wins together. Organisations that hear about your excellence will pay for value.

Remember, you can’t fight a pandemic or any other challenge alone, so seek out local suppliers and work with them.

These issues and challenges will remain moving forward, so you need to make sure you have reputable and reliable first and second tier suppliers that can meet demand when required.

Building a network of strong suppliers will take time but the effort will be worth it. ■ Sean Matthews is managing director of Banksia Consulting Group. He can be contacted at sean.matthews@banksiaconsultinggroup.com or 0437148168. www.incleanmag.com.au 61

OPINION

The benefits of polished concrete f loors Ivan Imerman, IBS Floor Care CEO, shares why polished concrete is a good flooring choice when it comes to maintenance and how to ensure proper densification.

T

he growing trend of using polished concrete floors as a design element for retail and residential flooring has become the norm – polished concrete is now the most popular flooring system in the world.

It is used in major chain stores, individual retail outlets, restaurants, box stores and homes. Many of these facilities have switched their concept of flooring from tile, carpet or wood to Polished Concrete.

Polished concrete is not restricted to indoor floors. It can be used on external floors as well. It can also be retrofitted to turn old floors into new durable floors.

Polished concrete floors are more hygienic, easier to maintain and a lot more durable than tiles, carpet and timber. In addition, polished concrete floors’ maintenance costs are the lowest. Concrete floors can also assist in producing the correct slip co-efficiency.

INCREASING CONCRETE FLOORS’ DURABILITY

The old system of applying sealers onto concrete is still used but with breathable technology. Breathable sealer allows the efflorescence (natural concrete salts) to escape, which is good for concrete floors.

The newest technology today is called densification.

Densification (concrete hardening) is a system of chemically modifying and hardening the existing concrete floor. The hardened floors can also be made stain proof.

Not all densifiers work well. By looking at the floors of certain large retail facilities, it is possible to see how lower grade 62 INCLEAN March / April 2022

densifiers perform over five or 10 years. The floors go darker in high traffic areas which means the low grade hardener has worn off.

A properly densified (hardened) floor will be harder than any other material and much more durable, enabling it to last indefinitely when maintained correctly.

The best densification system is chemically modified potassium. This type of densifier chemically modifies the concrete to produce a hard durable surface and with added unique extra chemicals it can be stain proof as well.

Chemically modified potassium is the only fire safe and green system in the world. All quality polished concrete floors need to be grouted to fill all the small pop outs that happen during the polishing process. Grouting stops dirt entering the slab and adds durability to the floor.

The maintenance on a hardened floor is quite easy. Clean with a certified green cleaner and buff the floor with a special hardener pad which only costs around $15 and does not drop its glue on the floor. Diamond type pads can cause damage to a concrete floor and also affect the long-term durability of the hardener.

When polishing concrete, it is important also to have flat floors. The flatter the floor, the higher the reflection.

Using a professional polished concreter with experience and the correct equipment will produce the best results. ■ Ivan Imerman can be contacted on 0403 046 038 or 02 8338 0000

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Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand Visit www.cleannzexpo.co.nz or phone 0800 451 590 (NZ) / 1300 789 845 (AUS)

PRODUCTS

Rensair Air Purifier The importance of clean air has never been more evident. The Rensair Air Purifier is trusted by businesses globally to help them achieve their clean air requirements. Originally developed for European hospitals, the Rensair patented solution uses the most advanced air purification technology to not only trap but kill viruses and other airborne pathogens.The hospital grade HEPA filter traps and the UVC lamps then kills the viruses in seconds.

The Rensair stands out above the rest because it will run for 9000 hours (straight) before the HEPA filter & UVC lamp need to be changed. That’s over three years’ usage in a standard office!

(10 hours a day, five days a week) The Rensair Air Purifier has been independently tested by scientific laboratories worldwide with proven results, the Rensair is a worthwhile investment.

Available to purchase online at

Cleanstar 03 9460 5655 sales@cleanstar.com.au www.hepaair.com.au

Check out Cleanstar’s YouTube channel for more product videos

LionsBot Rex – Large scale cleaning robot Introducing Rex - a robot designed specifically for cleaning large commercial spaces. It’s fully autonomous, built from high-quality, durable materials and is packed with innovative features. ` Clean up to 4,032m² in one hour ` 8 to 10 hours runtime ` Precision lidar, multiple depth cameras and sonar scanners ` Two 16-inch brushes, with a total coverage of 81cm. 80kg of downward cleaning pressure ` 140-litre waste water tank and a 140-litre solution tank ` 2.5m turning circle ` Free demonstration available

Central Cleaning Supplies 1300 347 347 sales@centralcleaning.com.au www.centralcleaning.com.au

www.accobrands.com.au 64 INCLEAN March / April 2022

PRODUCTS

i-cover 1.0 If the past two-years have taught us anything, it’s that the traditional approach to disinfecting just doesn’t cut it anymore. Only the most efficient solutions will prevail, which is why we’re thrilled to introduce the i-cover 1.0, a highly effective battery powered mist sprayer that gives class-leading coverage and disinfection. And for users of our i-mop xl or battery vacuums, you’ll find you can use your i-mop batteries to power your i-cover 1.0.

Designed to be durable and portable, a carefully engineered nozzle offers wide dispersion that translates to faster cleaning with superior results, making the process of touchpoint and surface disinfection simple, safe and comfortable for the operator.

i-team ANZ hello@i-teamanz.com

R

Your Guide to Clean

High Gloss And Durability An aliphatic urethane fortified finish that provides superior gloss, durability, mark resistance, and adhesion. Its exceptional versatility makes it ideal for use with all maintenance programs (non-buff to ultra high-speed).

®

Works well on VCT, vinyl, terrazzo, concrete, quarry tile, cork, rubber, and laminate floors. Can also be used on synthetic gym floors.

• Durability: Delivers unsurpassed scuff resistance.

• Burnish Response: A wet look shine with all equipment.

• Flexibility: Use on cork, rubber, and synthetic sports floors.

• Adhesion: Best to concrete, terrazzo, and laminate floors.

• Optically Energized: Non-yellowing with enhanced brighteners.

Dyno-Shine exceeds slip resistance standards when tested according to ASTM D-2047 (James Machine).

Importers & Distributors Call Ivan on 02 8338 0000 or mob 040 304 6038

www.xpoweraustralia.com.au www.incleanmag.com.au 65

PRODUCTS

Leobots and LeoRay - Cleaning and disinfection robots LeoBots and LeoRay are specialised robots, crafted to perform specific tasks so as to achieve maximum efficiency in its cleaning or disinfecting operations. The LeoRay can be deployed to disinfect surfaces using high concentration UV-C radiation and the LeoBots are a family of 4 likeable robots that are experts in their cleaning tasks and can also collaborate as a team. ` LeoScrub: Scrubbing expert - Uses up to 70 per cent less water with high cleaning results ` LeoVac: Vacuum genius -comes with Optional HEPA filter for cleaner air ` LeoMop: Silent mopper - leaves behind much drier floors ` LeoPull: Small but strong worker - able to pull 450kg bin. ` LeoRay: Autonomous UV-C Disinfection Robot ` Free demonstration available

Central Cleaning Supplies 1300 347 347 lionsbot@centralcleaning.com.au www.centralcleaning.com.au

RapidClean Tile Clean HD

V-Wipes

RapidClean Tile Clean HD is a concentrated, heavy duty, alkaline detergent designed for the removal of fats and oils from floors Tile Clean HD rapidly removes carbonised food deposits and heavily congealed fats and greases.

V-Wipes disinfects surfaces and kills SARSCoV-2 (COVID-19) in 60 seconds. V-Wipes also kills Enterococcus faecalis (VRE), Klebsiella pneumoniae (CPE/CRE), measles virus and much more. V-Wipes are ideal for cleaning and disinfecting environmental surfaces and noncritical medical devices.

Features:

Whiteley Corporation

` Does not contain butyl solvents

1800 833 566

RapidClean

marketing@whiteley.com.au www.whiteley.com.au 66 INCLEAN March / April 2022

` Fast acting ` Removes carbonised deposits ` Cuts through grease and soil ` Multipurpose cleaner and degreaser ` Contains corrosion inhibitors

sales@rapidclean.com.au www.rapidclean.com.au

PRODUCTS

Motorscrubber DMT system The revolutionary DMT System, now with added virus control will transform the way you clean, saving you time, effort, and cost. The DMT system makes cleaning faster and safer whilst achieving outstanding hygiene results on all floors and surfaces. The combination of the JET3, BLADE and STORM cleaning tools gives you an incredibly efficient suite of products to deep clean, dry floors, clean and disinfect with minimal fuss and 100 per cent effectiveness. Contact Motorscrubber for a free demo.

Motorscrubber Australia www.motorscrubberclean.com

SEBO = CLEAN FLOOR + CLEAN AIR THE HEALTHCARE RANGE

www.s sebo.com.au ebo.com.au

POWERHEADS | CRB MACHINE | UPRIGHTS | BARRELS | POLISHER

www.incleanmag.com.au 67

PRODUCTS

Willmop 50 Vertical Scrubber- Dryer Willmop 50 is a light and extremely manageable vertical scrubber-dryer, combining the high performance of a professional machine with the flexibility of a traditional mop. Perfect for crowded spaces. ` Fully 360˚ rotatable steering guarantees revolutionary manoeuvrability ` When hands are removed, the machine will remain upright and automatically enters the stand-by mode ` Interchangeable lithium battery ` 50cm scrubbing paths, 2100m²/hr coverage and ~1h 15 mins working time ` Free demonstration available

Central Cleaning Supplies 1300 347 347

Dish-Kleena Dish-Kleena harnesses the power of plant-based ingredients to provide an exceptional clean that leaves your dishes sparkling without drying out your skin. This high-foaming, neutral and concentrated detergent has been specially formulated to be environmentally preferable and economical, minimising the cost to the environment and your pocket.

sales@centralcleaning.com.au www.centralcleaning.com.au

` GECA-certified environmentally preferable ` Sparkling finish on glass, china, and metal surfaces ` Gentle on hands – can’t be beaten for dishwashing ` Very economical to use ` Subtle lemon fragrance

Agar Cleaning Systems 03 9480 3000 www.agar.com.au

Digital Signage Monitors A great addition to any site, the Digital Signage Monitors from Central Cleaning Supplies will help to transform how you communicate with your customers.

These displays are easily customisable by yourself to display any messages that you want to convey. They are battery powered and portable, which means you can take it anywhere to display notifications such as “cleaning in progress” or move them to reception to use as branding or information screens. The possibilities are massive. ` 43-inch digital signage ` HD Display – 1920 x 1080 pixels ` Portable – wheels and handles for easy moving ` Corded or 8h battery time ` Multimedia capability - text, images, videos, audio

Central Cleaning Supplies 1300 347 347 sales@centralcleaning.com.au www.centralcleaning.com.au 68 INCLEAN March / April 2022

PRODUCTS

EcoWash 100 The electric EcoWash 100 is a safe, easyto-use, and highly efficient sidewalk and pavement washer. Significantly quieter (and more affordable) to run than diesel or petrol alternatives with a maximum speed of 8kmh, the EcoWash 100 delivers hourly cleaning coverage of 5400m2 and up to 10 hours of continuous use between charges. With the flexibility to be used in walk-behind or ride-on configurations, the machine comes fitted with a 900mm front washing bar and two x 105-litre water tanks, making it a hugely versatile solution and extremely effective for washing footpaths where undulating surfaces make scrubbing difficult.

ECOTEQ 1800 100 150 www.ecoteq.com.au ai160316610735_1415 CCS Adiatek Inclean QP Ad Final 2 FA.pdf

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New AGM Range CLEANER FASTER SMARTER

Maintenance Free & Fast Charging Technology Rolls Battery Engineering are experts in designing and manufacturing reliable and durable solutions specifically for commercial and industrial cleaning applications. Higher productivity rates and longer operational times keep your cleaning services more profitable. > Longer lasting for larger cleaning areas > Maintenance free, spill & leak-proof > Higher capacity for hard wearing usage > Superior uptime with faster recharging to reduce downtime > 18 Months Warranty

sales@centralcleaning.com.au www.centralcleaning.com.au

18 DC

Call us on 1300 133 980 Melbourne | Sydney | Brisbane | Perth | Adelaide | Newcastle | Townsville | Darwin

www.incleanmag.com.au 69

PRODUCTS

NEW Cleanstar X-Large Low Profile Floor Tool Cleanstar brings you the latest in floor tools with the launch of its X-Large Low Profile Floor Tool. Designed to offer a wider area of cleaning, the new X-Large Low Profile Floor Tool can enhance productivity by up to 30 per cent. The X-Large Low Profile Floor Tool can be used on carpets and hard floors, while its low profile design and swivel neck helps clean under low furnishings. The new X-Large Low Profile Floor Tool also features non-scratch rubber wheels, dual lint pickers, and a protective storage cover. The X-Large Low Profile Floor Tool suits all 32mm vacuums.

Cleanstar 03 9460 5655 sales@cleanstar.com.au

Check out Cleanstar’s YouTube channel for more product videos

Cyclone Cream Cleanser range Introducing the launch of Diversey’s new Cyclone Professional Cream Cleanser Citrus range! A non-abrasive cream cleanser with a fresh fruity citrus fragrance. The professional formulation cleans deep down with no harsh scratching and is gentle on surfaces. Perfect to keep your bathrooms and kitchens sparkling. Available in 6x2L and 12x750ml.

Features and benefits: ` Gentle on surfaces ` Powerful clean ` Citrus Fragrance ` Bottle and outer carton are recyclable. ` The surfactants are readily biodegradable according to Australian Standard AS4351

Diversey 1800 647 aucustserve@diversey.com diversey.com.au

Faster escalator cleaning with Rosemor Cleaning escalators and travelators has never been easier thanks to the Rosemor Rotomatic Escalator Cleaning Machine. A process that could have taken five-seven hours can now be achieved in as little as two-three hours, offering a thorough clean of both the vertical and horizontal surfaces of each step. Equipped with touch screen controls, a rapid 10-second cleaning cycle and twostage, energy-efficient drying, the Rosemor Rotomatic brings new life and unparalleled hygiene to any escalator.

Godfreys 1800 815 270 corporate@godfreys.com.au

70 INCLEAN March / April 2022

PRODUCTS

Billions of grime fighting heroes in every capful Meet Bacillus velezensis, or Benny for short, the ingredient that brings CCI’s probiotic technology to life. Literally. Traditional cleaning has long supported ‘nuking’ surfaces to destroy all of the micro-organisms on a surface. Wiping out the good with the bad.

Unfortunately, once the chemicals stop working, the grime and the bad bacteria return. Creating a perfect environment for nasty bugs, such a E. coli, Salmonella and Staph to continue to spread.

Formulated to support in a variety of scenarios including general purpose, bathroom, laundry and personal care. ProBlue’s beneficial bacteria live on surfaces and continue to multiply. This healthy layer of good bacteria works to keep your surfaces cleaner for longer. Join Benny in the healthy fight against grime.

Custom Chemicals International 61 07 3204 8300 sales@customchem.com.au www.customchem.com.au

You can’t rely on everything.

But you can always rely on Conquest.

Despite our best planning, things can go wrong in the workplace, such as spills or equipment breakdown. But when they do go wrong, it’s great to know you can always rely on Conquest.

Reliable floor cleaning equipment.

Reliable people. Reliable service.

For an industrial floor cleaning solution you can rely on, scan the QR code or call 1800 826 789

www.aussiepumps.com.au www.incleanmag.com.au 71

PRODUCTS

Sanitol Jade Stop the spread of germs with Sanitol from Whiteley. It kills 99.99 per cent of germs and contains natural emollients to leave hands soft and revitalised. Made right here in Australia, you can rely on Sanitol to protect your staff and customers.

Whiteley Corporation 1800 833 566 marketing@whiteley.com.au www.whiteley.com.au

Victory Innovations Electrostatic Handheld Sprayer Victory Innovations patented Electrostatic Cordless Handheld Sprayer allows you to sanitise and disinfect surfaces up to 90 per cent more efficiently than traditional cleaning methods, derived from research conducted by ISSA on average time to disinfect per square foot. The Victory Innovations range delivers superior results to all contact surfaces in schools, hospitals, and anywhere the public gather. Featuring a patented double charge technology that uses hydraulic atomisation for maximum coverage. The Handheld sprayer also offers cordless convenience with a standard four-hour run time lithium battery. Victory Innovations Electrostatic Sprayers are available now through ACCO Brands.

ACCO Brands 1300 278 546 www.accobrands.com.au www.victoryinnovations.com

RapidClean Carpet Plus RapidClean Carpet Plus is used as a carpet extraction detergent, carpet pre-spotter, odour suppressor and deodoriser. Offers carpet cleaners so much with the one carpet cleaning product. Carpet Plus offers superior detergency and cleaning performance without the use of alkaline boosters or enzymatic detergents.

Features: ` Spontaneous emulsification of oily soils ` Rapid soil penetration and dislodgement ` Safe on most carpet fibres including wool ` Safe on most stain resistant carpets ` Built in odour neutraliser ` Excellent detergency on natural and synthetic fibres

RapidClean sales@rapidclean.com.au www.rapidclean.com.au 72 INCLEAN March / April 2022

PRODUCTS

Camill Electric Utility Vehicles Meet the fleet of Camill Electric Utility Vehicles. They are environmentally friendly and helps to minimise our carbon footprint. Noise levels are also greatly reduced during operation.

What really sets this fleet apart is the extensiveness of the range, from transport vehicles, to sweepers, to garbage trucks and pressure washers.

Each category also comprises of various models to fit different job requirements.

No matter the job or the size, there’s bound to be a Camill Electric Utility Vehicle that can help make heavy work easy on your site.

Free demonstration and custom branding available.

Central Cleaning Supplies 1300 347 347 sales@centralcleaning.com.au www.centralcleaning.com.au

www.bonniebio.com.au

www.qleave.qld.gov.au www.incleanmag.com.au 73

PRODUCTS

Surfex Surfex is the world’s first proven dry surface biofilm remover.

The combination disinfectant + dry surface biofilm remover is an industry game changer for biofilm removal. It removes the dangerous biofilms and kills the pathogens that thrive protected within them, including Norovirus, MRSA, SARS-CoV-2 (Covid-19), VRE/CRE, and much more.

Whiteley Corporation 1800 833 566 marketing@whiteley.com.au www.whiteley.com.au

Sizzler Australian Pump’s Sizzler is a 240-volt hot wash loaded with features and customer benefits for a faster, more hygienic clean. Effective at reducing and eliminating viruses, germs and bacteria.

Use less water, less fuel and less chemicals! ` Slow speed four pole motor with thermal cut-out ` Heavy duty triplex pump ` Adjustable temperature to 80°C ` Protective stainless-steel cover ` Steel chassis with four large wheels for easy mobility ` Optional stainless steel protective roll frame and lifting bar ` 18-litre diesel tank ` Packed with safety features including delayed stop, micro-leak detection, nozzle clog control, flooding prevention system, auto switch off, dry running protection.

Australian Pump Industries 02 8865 3500 www.aussiepumps.com.au

Virattack Virattack is a peroxide-based, hospital-grade disinfectant which kills germs and the COVID-19 virus. It is formulated with premium surfactants that instantly attacks and disperses soilage matter, and the active ingredient breaks down into environmentally friendly components: water and oxygen. It is completely odourless and can be used to clean and disinfect all hard surfaces. ` Kills COVID-19 virus ` Kills germs and bacteria ` Hydrogen peroxide breaks down into water and oxygen ` Dilutes to 1:16 for hospital grade disinfection ` Completely odourless for sensitive individuals and preparation areas

Agar Cleaning Systems 03 9480 3000 www.agar.com.au 74 INCLEAN March / April 2022

DELIVERING SUSTAINABLE HYGIENE INFORMATION

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March / April 2022

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