INCLEAN July-August 2018

DELIVERING SUSTAINABLE HYGIENE INFORMATION

www.incleanmag.com.au

Volume 31 Issue 4 July/August 2018

Cleaning Technology

Clean performance where the action is!

Scrubmaster B120 R – Delivers the Hako Dry Floor Trademark!

Airports, train stations, shopping centres: Right there where the action is. 4 models available with the choice of cleaning widths of 700mm up to 900mm. Comfort and ease of use. The Scrubmaster B120R is your scrubber to deliver the cleanest an driest of floors without compromising the pace of cleaning. Kinematic squeegee design - doesn‘t leave a drop of water on 90- degree turns or 179cm U turns, the original “one green button“ touch operation, BOOST function for heavy duty cleaning that can save up to 77% of water consumption, on board Battery Management System (BMS) - over 5+ hours runtime, with braking energy fed back to the battery, splash proof protected (IP44) electric motors for longer life.

New!

Scrubmaster

Scrubmaster

Comin!g Soon

Scrubmaster

For more information, visit us at www.hakoaustralia.com.au

Volume 31 Issue 4 July/August 2018

Contents 06

Industry

12

Contracting

22

HR

32

Education

44

Distribution

Events Calendar

ISSA Cleaning & Hygiene Expo Australia August 29 – 30 Following on from the success of last year’s inaugural event, the 2018 ISSA Cleaning & Hygiene Expo Australia will be at ICC Sydney in Darling Harbour. www.issacleaninghygieneexpo.com

p10

Australasian Waste & Recycling Expo August 29 – 30 AWRE 2018 will be co-located with the ISSA Cleaning & Hygiene Expo at ICC Sydney in Darling Harbour. www.awre.com.au

Budapest Cleaning Show October 5 – 6 The Budapest Cleaning Show is a trade show and educational congress run by the Hungarian CleaningTechnology Association (MATISZ). www.budapestcleaningshow.hu/en/

Forum Pulire October 10 – 11 The Forum Pulire will take place at the UniCredit Pavilion in Milano, Italy. www.forumpulire.it/it/

ISSA Show North America October 29 – November 1 Dallas, Texas is the host city for the 2018 ISSA Show North America and ISSA Convention. www.issa.com

p30

46

Carpet & Restoration

48

International

50

Management

54

Marketing

73

Products

2019 The Cleaning Show March 19 – 21 The Cleaning Show is the UK’s major event for the cleaning and hygiene sector. www.cleaningshow.co.uk

EDITOR’S LETTER

Human resources is a critical and constant issue for the cleaning industry in the pursuit to attract and retain the best talent.

In our HR focus this issue, Freshops’ Mark Jones examines some of the ways businesses can provide a great culture and development opportunities for staff, while still ensuring the job gets done (read this article on page 26). Keeping on the topic of retention, OCS ANZ managing director Gareth Marriott looks at the issue of frontline staff turnover in the cleaning industry and provides some strategies to stop the flow; while Workforce Guardian’s Charles Watson examines the difference between qualifying periods and probationary periods and what it all means for employers.

Workplace injuries are another constant worry for employers. Rubbermaid’s Daniel Balas looks at how to minimise workplace injuries by reducing risky movement and using more ergonomic cleaning equipment.

Also in this issue, we share highlights from the first Australian RIA Conference and Tradeshow. Held on the Sunshine Coast in June, more than 200 restoration professionals attended the event which demonstrated the need for advanced education in the restoration industry in order to raise the sector’s profile.

Finally, there’s not long to go until the second ISSA Cleaning & Hygiene Expo, being held in Sydney at ICC Darling Harbour on 29-30 August. Following on from the success of last year’s event this year is shaping up to be bigger and better than ever, with more than 70 exhibitors, and an extensive line up of speakers.

This year will also see the launch of a new restoration wing, where seminars and product demonstrations will take place over the two-days in the dedicated area.

Also making a return to the show this year is the INCLEAN Innovation Awards which showcase innovative and progressive products and services within the cleaning industry. This year’s award categories include Cleaning Agents; Equipment; Paper and Dispensing; Services and Technology and Janitorial Items. Read more about what’s on at the ISSA Cleaning & Hygiene Expo on page 10. The INCLEAN team and I look forward to seeing you all there!

Claire Hibbit Managing Editor

NEXT ISSUE

Focuses: Green cleaning, Sustainability As more business explore the benefits of ‘green’ cleaning solutions, INCLEAN looks at the latest developments, trends and insights in Australia on the movement, and examines how the cleaning industry has embraced sustainability in 2018. The September/October issue will also include the ISSA Cleaning & Hygiene Expo event directory and will be distributed at the two-day event.

Published: 16 August 2018 Editorial deadline: 16 July 2018 Advertising booking deadline: 24 July 2018 Advertising material deadline: 27 July 2018

MANAGING DIRECTOR: Simon Grover PUBLISHER: Simon Cooper MANAGING EDITOR Claire Hibbit Email: chibbit@intermedia.com.au Phone: 02 8586 6140 ASSISTANT EDITOR Lizzie Hunter Email: lhunter@intermedia.com.au Phone: 02 8586 6102 NATIONAL ADVERTISING MANAGER: Samantha Ewart Email: sewart@intermedia.com.au Phone: 02 8586 6106 PRODUCTION MANAGER: Jacqui Cooper GRAPHIC DESIGNER: Adrian Tipper HEAD OF CIRCULATION: Chris Blacklock Print Post Approved Publication No. PP: 255003/09765 AUSTRALIAN SUBSCRIPTION RATE 12 months (6 issues) - $66 (inc. GST) To subscribe call 1800 651 422 Email: subscriptions@intermedia.com.au DISCLAIMER

Happy reading!

September/October INCLEAN 2018

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INDUSTRY

GJK Facility Services appoints CEO GJK Facility Services has appointed Steve Taylor as the company’s new CEO and executive chairman.

Taylor was previously managing director of facilities management company, Platinum FM. “My vision is to be the best soft services company in Australia. One that is recognised as a trusted partner with a

brand that is well known and respected across Australia,” Taylor said.

Taylor said his focus and main efforts as CEO will be to develop GJK’s current core business, look for other opportunities as well as diversify into other soft services such as ground maintenance, pest control, hygiene and window cleaning.

John Hardy returns to Godfreys as chief

“I have known GJK’s owner, George Stamas, for over 15 years. I was always impressed by the way he grew the company and I have a great deal of respect for him as an individual.

“GJK’s vision to gear up to grow to its next phase and diversify attracted me to join, direct and lead the company forward.’’ www.gjkfacilityservices.com.au

Sabco acquires Oakwood Products

John Hardy has returned to Godfreys as the vacuum retailer completes the transition to ownership by Arcade Finance.

Hardy replaces Jason Gowie, who resigned as CEO and executive director on 25 May. The company has also appointed former COO of Munro Footwear Group David Lee as CFO, following the resignation of Andrew Ford.

Hardy was previously Godfreys CEO from 1983 to 2010 and again from mid-2016 to December 2017.

Godfreys chairman Nick Stretch said Hardy’s appointment would provide stability to the organisation as it completed the transition to ownership by Arcade Finance, owned by Godfreys’ 99-year old co-founder John Johnston and his family.

At the time of print Arcade Finance had received acceptances from more than 80 per cent of shareholders.

Arcade plans to de-list Godfreys from the ASX and operate as a private company.

Sabco Australia has acquired Newcastle-based Oakwood Products, and its range of cleaning products, for an undisclosed sum.

The acquisition follows the recent purchase of Asia Pacific Brands P/L and the Mr Clean & Turtle Wax (Accessories) brands, part of the business strategic intent to move into new market segments.

Sabco CEO Herman Verhofstadt, said the Oakwood range of products would further enhance the broader Sabco stable of brands.

“The acquisition greatly enhances our capacity to meet the requests and requirements of our customers,” Verhofstadt said.

“A wide new range of product opportunities will be open to us, while the the significant expertise and experience that comes with the Oakwood brand will give us a greater degree of flexibility in how we take them to market.

“Oakwood is a natural extension of our brand portfolio, adding breadth and depth to our offering, allowing us to enter the consumable segments of the household cleaning, pet care, equine care and shoe care markets.”

www.godfreys.com.au

www.sabco.com.au

6 INCLEAN July/August 2018

INDUSTRY

Glomesh NZ sold to Filta Cleaning equipment accessories supplier Glomesh NZ has been sold to Filta Cleaning Products, effective from 2 July, 2018.

Founded by the late Gerry Goldberg in 1985, Glomesh NZ provides specialist accessories for the commercial and industrial cleaning sectors. The company has been headed by Errol Goldberg since 1995, who is also managing director of Pall Mall Manufacturing Co, based in Sydney.

Filta Cleaning Products general manager Lee James described the acquisition as a good fit for the company.

“Glomesh NZ is a long-standing NZ brand that is well respected and trusted by customers,” said James.

“It operated in a very similar space to Filta yet we didn’t sell any of their products, so adding their unique products to our range will benefit and create opportunities for our clients.”

Glomesh NZ said the sale was in response to the need to better service customers with a wider range of products, and also due to the restrictions experienced with certain aspects of the business while trying to run it from Australia.

“The sale of the business to Filta Cleaning Products will allow all Glomesh NZ customers to continue to access the highest quality of product and service that they have come to expect from Glomesh NZ, and now combined with the product range and service that they can get from Filta Cleaning Products.

“We believe that the potential minor short term disruption of the integration will not create any major problems for any customers.”

Glomesh NZ’s Matworld and floor pad range will be added to Filta Cleaning Products’ portfolio, allowing the business to target new categories.

“Glomesh NZ will retain its name because that’s the brand that people know and trust,” said James. “As far as our customers are concerned, they will order Glomesh products using Glomesh NZ’s codes and products but they will come through on a Filta Cleaning Products’ invoice.”

Read more about Filta Cleaning Products’ acquisition of Glomesh NZ in the August 2018 issue of INCLEAN NZ. www.filta.co.nz

www.incleanmag.com.au 7

INDUSTRY

Highlights from CleanNZ 2018 CleanNZ, New Zealand’s only dedicated trade event for the cleaning and hygiene industries, took place on Wednesday 9 May and Thursday 10 May 2018 at the ASB Showgrounds, Auckland.

Returning exhibitors to this year’s CleanNZ included Kärcher, Careerforce, Advance International Cleaning Systems, Whiteley Corporation, Tennant, Tork Professional Hygiene, Hako, Pacer, Glomesh NZ, Diversey, Nilfisk, Filta Cleaning Products and NZ Cleaning Supplies.

New exhibitors included P Lab Cleaning Solutions, Zero Impact, RapidClean, Clorox, Makita, The Restoration Group, Rubbermaid Commercial Products, BE Pressure, Coach8, AlorAir Australia, Megall Industries, R&J Batteries, Metrotest and iChem.

Attendees heard from leading local and international cleaning and restoration experts including Francesca Lipscombe, Environmental Choice New Zealand (ECNZ); Francie Morgan, infection prevention and control nurse specialist; Abbie Reynolds, Sustainable Business Council; Larry Carlson, Pheonix Restoration Equipment; Peter Ralph, Reclaim, Bridget Gardner, Fresh Green Clean; Greg Whiteley, Whiteley Corporation and Jack Crutzen, PRISMA Facilities Management.

Day one concluded with a networking event sponsored by Kärcher NZ, followed by the Building Service Contractors of New Zealand CleanSweep Awards and gala dinner.

The CleanSweep Awards featured 12 categories across education, manufacturing, commercial offices, public sector buildings, healthcare and retail and leisure.

Two new awards were also introduced; Business Innovation and Outstanding Account Management.

CleanNZ also coincided with the inaugural Carpet Cleaners Association of New Zealand (CCANZ) Indoor Environmental Health Conference. The one-day education conference was also supported by Restoration Industry Association (RIA) and NZ Cleaning Systems. www.cleannzexpo.co.nz 8 INCLEAN July/August 2018

ISSA Cleaning & Hygiene Expo

It’s time to shine ISSA, the worldwide cleaning industry association, and its local partner Interpoint Events are putting the cleaning industry on centre stage on 29 and 30 August at the second annual ISSA Cleaning & Hygiene Expo. The two-day event features an upgrade in venue, taking place at the International Convention Centre (ICC), Darling Harbour, Sydney.

“The 2017 ISSA Cleaning and Hygiene Expo was a turning point for the Australian cleaning industry,” says Lauren Micallef, Oceania manager, ISSA. “The event was a success all round for both exhibitors and attendees. Our members asked us to keep the momentum going by hosting the 2018 event in a place where they are proud to bring customers, employees and associates.”

In addition to a new location, the ISSA Cleaning and Hygiene Expo is nearly sold out despite an expanded exhibition space. This year’s event has attracted more than 70 local and international exhibitors.

Event sponsors include Karcher Australia, Abco Products, Pressure Pro, Australian Industrial Vacuum, BAR Pressure Cleaners, Caprice, Oates, Spitwater Tennant and IFMA Singapore Chapter.

“After the tremendous success of last year’s ISSA Expo we’re really excited to sponsor and attend this year, with an even bigger and better stand,” said Sue Wilton, NSW state manager of Oates, a brand of Freudenberg.

“If you’re in the cleaning and hygiene industry, the ISSA Expo is the place to be to see the newest and most innovative professional cleaning solutions.”

James Bagshaw managing director of Abco Products said Abco is partnering with its international suppliers at the ISSA Expo to showcase the latest cleaning innovations.

10 INCLEAN July/August 2018

“Our focus as a gold sponsor this year is to empower cleaners with the right equipment, tools and training in order to increase the industry as a whole.”

The Australasian Waste & Recycling Expo (AWRE) will also be collocated with the ISSA Expo this year. ISSA attendees will have access to this exhibition and its complimentary showfloor education. The event brings together experts in waste management, recycling and sustainability.

Game-changing keynote This year’s keynote is John Eales, who is hailed as one of the all-time great rugby players. He also is an inspirational leader and businessman.

Eales is founder of Mettle Group-a consultancy acquired by Chandler Macleod in 2007. He also sits on the board of Flight Centre Travel Group, the Australian Rugby Union, Magellan Financial Group, FXDMS and the Palladium Group. Eales will share his advice on the importance of coaching, teamwork and culture within businesses and the necessity to have faith in your team, particularly in times of change and when facing aggressive competition.

Free consults and executive sessions ISSA has expanded its consultants’ corner for attendees this year.

Multiple business consultants will be available at the ISSA/SRCP stand offering private, complimentary consults to answer your top management questions.

ISSA Cleaning & Hygiene Expo

The show’s education program will cover a variety of topics that have been designed to provide the knowledge and tools to grow your business, develop your staff and remain up-to-date with industry trends and emerging developments. A variety of panel discussions between industry stakeholders will expand the number of professionals you can tap into on topics such as healthcare cleaning needs, company culture, technological trends and management advice.

In addition, ISSA has added a specialty Mould Awareness Workshop focused on aiding the commercial cleaning sector in gaining a broader understanding of mould, its impact on the indoor environment and its inhabitants.

“This is a great opportunity for mainstream cleaning leadership to understand this health risk in their customers’ facilities through case studies from hospital, educational and the commercial facilities,” said Bradley Prezant from VA Sciences.

Attendees will gain a practical understanding of how to identify mould in their working

Accommodati

o

rinks Networking dks will

drin Networking or the show flo on ld he be ust, ug A 29 on from 5pm LEAN with the INC w A ards to Innovation d. es be pr ente

n Special accom modation rate s for ISSA Clea ning & Hygien e Expo visitors are av ailable at Novo tel Sydney Darling Harbour, Hote l Ibis Darling Harbou r, Hyatt Rege ncy Sydney and Radisson Hotel & Suite s Sydney.

For more info rmation visit www.issaclean inghygieneex po. com/accomm odation/

environment, gain a clearer understanding of when they require specialist assistance while also minimising risk for their customers.

To register for this course contact Lauren Micallef, Oceania manager, ISSA, laurenm@issa.com or call (02) 8335 0829.

The ISSA Cleaning and Hygiene Expo is the only show for the cleaning industry in Australia and is not to be missed. To register, visit: www.issacleaninghygieneexpo.com

The place to be for specialty cleaning providers The new Specialised Restoration and Cleaning Professionals (SRCP) wing and programme dedicated to the carpet, upholstery cleaning and restoration industries is bursting with new opportunities for attendees this year. Within this space there will be a variety of speciality cleaning solution providers in the exhibition, as well as a second theatre on the floor offering 14 education seminars that will cover technical tips and management advice tailored to these markets.

“Within a two-day period, carpet care, restoration and speciality cleaning providers will be able to take part in so many educational sessions and workshops related to their industry, learn from the broader cleaning market, access free business consults, and meet with an extensive variety of contacts to strengthen their businesses,” said Gidon Kabaker, SRCP committee president.

“There is no other offering like this in the industry, where we can access so much to help us run our businesses smarter for nothing more than the cost of travel. That is why our committee was so excited to develop this with ISSA as a way to give our members, and the industry at-large, the opportunities we have long talked about needing.”

For those professionals looking for a deeper dive into technical training during the week, SRCP will offer a Woolsafe Fibre ID and Stain Removal workshop specifically developed for the ISSA Cleaning and Hygiene Expo.

Col Nation from Nation Training, who will be leading the course, said: “We wanted to put together a practical, hands on session to provide simple techniques to identify fibres and soiling types, select correct cleaning methods and understand the underlying chemistry, so stains are removed successfully while providing the ‘wow’ factor for clients.”

Roy Evans from Pressure Pro of the SRCP Wing and ISSA Expo said the dedicated area is an “exciting endeavor”.

“Being part of such a large event means our attendees have the opportunity to be exposed to an even greater variety of ideas, brands, products and companies. It may feel like it’s tough to break away from your business to attend, but you really can’t afford to miss it.”

For more information on the SRCP programme, visit https://issacleaninghygieneexpo.com/srcp/.

To register for the Woolsafe Fibre ID and Stain Removal workshop, contact Lauren Micallef, Oceania manager, ISSA, laurenm@issa.com or call (612) 8335 0829.

www.incleanmag.com.au 11

CONTRACTING

On the rise:

Josh Constable’s journey from toilet cleaner to manager

Graduating from a part-time toilet cleaner to an award-winning operations manager has left Joshua Constable thanking his mother for getting him into a cleaning career. Cameron Cooper reports.

When Joshua Constable started cleaning toilets as a 20-year-old “Pictures tell a thousand words. It’s important to provide such back in 2002, he had little expectation that this part-time job training because if you don’t you set yourself up to fail.” would be the start of a commendable career.

He has long been aware of the importance of training, However, what began as a means to pay the bills has turned admitting that when he first started out that “I had no idea how into a personal ambition to do his utmost to represent the to clean a toilet”. cleaning industry, his company and his clients with pride.

To overcome this lack of knowledge, he asked his seniors how to So it is an understatement to say winning the gong in the do the job right – and he has kept asking questions ever since to Operations Manager Award category late last year at the improve his skills. First it was about cleaning toilets, then about BSCAA Qld Excellence Awards was a moment to cherish for buffing floors, then about using cleaning sweepers in car parks, Constable, a client services manager for Bayton Property Services then about using a Polyvac for the first time – the cycle goes on. in Brisbane.“I was speechless,” he says. “It’s not something you Constable wears it as a badge of honour today that he can now expect to win. It was a very proud moment.” pass on his skills to others in the company.

Constable is now a 16-year veteran at Bayton, which provides “It always comes back to education. If you show someone cleaning and maintenance services to more than 500 sites how to do something they’ll catch on. And as a manager it nationally through offices in Queensland, New South Wales, gives me satisfaction because I feel like I’ve done something to Victoria and the ACT. help someone do their job better.”

His recent promotion to client services manager caps off a Another point of pride for Bayton is constantly being aware steady rise through the ranks for the of clients’ needs and quickly responding if Brisbane man, who gained the toiletthey need special assistance.

“A lot of people cleaning role at the Victoria Point Shopping “We listen and react. If clients have a Centre all those years ago after his mother problem, we hear what they are saying and think a cleaning kept urging him to apply. Constable is glad then provide a solution – now, not three she persisted. days down the track.” job doesn’t lead “A lot of people think a cleaning job anywhere. For me doesn’t lead anywhere. For me that’s been ‘Family’ comes first the complete opposite. To start from where Internally, one of the keys to Bayton’s that’s been the I was to be where I am today, well, it’s longevity has been its desire to treat worlds apart.” employees as being part of a close-knit complete opposite. team. Constable has experienced this To start from where Focus on education and training care and understanding from senior Bayton, which has been serving clients since management in the course of dealing with I was to be where I 1965, operates in a range of areas, including personal mental health issues. commercial, industrial, retail, aged and Rather than hiding from such problems, he am today, well, it’s health care, hotels and public areas, and has addressed them and raised them with worlds apart.” emergency services and carpet cleaning. his bosses. Constable praises his employer At the heart of its success has been a for backing him in the tough times. commitment to education and training of “I was astonished because I didn’t think its employees with a view to constantly improving the way they that was the normal thing for a company to do. But our CEO work. This involves learning, reviewing, updating and improving always says to us that it’s all about being a big family.” cleaning and maintenance practices.

He encourages others with mental health issues to speak up “When we start up a new site or put on a new cleaner, we because “a lot of people suffer”. invest a lot of time and effort,” Constable says.

Bayton’s loyalty and people-first approach sits well with “That’s why we always try to make sure we have the best Constable, who sums up the company’s culture in this way: “It’s person for the job because we are investing in them.” all about respect and treating people as people while getting the For managers such as Constable, that results in hands-on job done.” support for employees to ensure they know the appropriate In his manager’s role, that means supporting staff and cleaning processes and how to properly and safely use equipment. congratulating them when they carry out good work. Constable To make the training process more efficient, Bayton team believes it makes sense – from a business and humanitarian point members are in the process of filming work practices – this of view – to treat staff well. ensures staff understand their role while cutting down on Good people, he says, can be a point of differentiation for duplication of instructions. cleaning companies at a time when many of them look alike.

12 INCLEAN July/August 2018

CONTRACTING

“If you’ve got good people and you treat them well you’ll get good results.”

Bright outlook With respect to the cleaning market, Constable believes growing demand in the commercial and aged care sectors, in particular, offers exciting opportunities.

“Aged care is such a booming industry,” he adds, noting that Bayton has placed special emphasis on developing its cleaning and maintenance services for the sector in NSW. The Queensland division is set to follow suit.

Constable has no doubt that stringent regulations and rules around cleaning standards in aged care facilities will play to the strengths of the best cleaning companies.

“That’s the way it should be because you’re looking after people who are vulnerable.”

For Constable, he is just happy to be part of the growth of the industry and is glad he chanced upon a career in cleaning “where you just tend to get very real people”.

In terms of his career progression, he hopes to keep rising to the top, but for the moment is content to settle into his new role as a client services manager.

“To be honest,” he says, “I never thought I’d be where I am today.” www.bayton.com.au

Save on cost, not on clean with Nilfisk’s innovative floorcare range

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Whether it’s a large warehouse space or a small convenience store, we have identified the source of some of the most common cleaning expenses and created smart solutions that reduce consumption and noise levels, while making equipment cleaning faster and easier to use. Optimising your time, budget and labour resources – so you can save on cost, not on clean. VISIT US AT STAND 48 OF THE ISSA SHOW. Find out more at nilfisk.com.au or call 1300 556 710.

Nilfisk Professional www.incleanmag.com.au 13

CONTRACTING

Stephen Coade (Chairman), Kristie Coade (CEO) and Stuart Douglas (CFO)

AMC

celebrates 30 years Amid its 30th anniversary, AMC Commercial Cleaning announced the appointment of its new – and youngest – chief executive officer. Following in the footsteps of her father, Kristie Coade has taken over the reins, with a refreshed vision for the company she tells INCLEAN’s Lizzie Hunter.

AMC Commercial Cleaning celebrated its 30th anniversary this year with a three-day conference, dinner party at Melbourne’s Eureka Tower.

During the celebrations the cleaning service provider also announced its international expansion plans under the guidance of newly appointed chief executive officer, Kristie Coade.

“It is an honour to be rewarded with such a huge role at such a young age,” Kristie Coade, daughter of AMC’s former CEO, Stephen Coade, said of her appointment.

“I have worked in the business for more than 10 years now, and while this has been a natural progression for me, it has still been an overwhelmingly humbling experience.”

Coade began working for AMC Commercial in 2007 as a telemarketer at the contractor’s Victorian branch while she completed a business studies degree at university.

“I’ve grown up with my father running AMC, so this industry is like a second language to me,” she said. “I’ve tried my hand at quite a few roles in the business because there was an understanding I would someday run the business, but I’m honoured to be given such a large role at my age.”

Following her appointment, former chief Stephen Coade has been appointed chairman. “Dad loves the business; he’s never going anywhere which is fantastic for me because he is the best mentor I could have,” said Coade.

Around 40 AMC team members from across Australia and New Zealand came together in Melbourne to attend AMC’s conference. The conference gave staff insight into AMC’s longer term growth strategy, while also looking at broader trends shaping the cleaning industry.

The event also provided workshops and other opportunities for staff to network and discuss past, present and future plans.

“We hosted a big party at Eureka Tower to celebrate our birthday, which was a lot of fun,” said Coade.

“Some of our senior team also visited Interclean Amsterdam to explore the new products and innovations coming out in the industry and learn more about what’s happening in Europe.”

Discussing the future direction of the company Coade said she would like to see AMC move into facility optimisation and utilise more technology to better understand clients.

“There are so many different directions this company could take.

Things change so rapidly and there are so many opportunities.

Having recently visited Interclean Amsterdam I would like to look more into some of the specialised robotic equipment.

14 INCLEAN July/August 2018

AMC is currently in the research stages of developing a valueadded proposition to extend its current services offering.

“We think that it’s a natural progression for us to offer clients bundled services. We want to optimise a facilities services arm to make it more fruitful for everyone involved including our clients who have a one-stop shop mind-set.”

AMC Commercial is also planning to expand to the US within the next five years, earmarking Portland Oregon as a possible launch market.

“I was recently in Portland, Oregon, which is an area we are looking at for expansion because it has a similar aesthetic to Melbourne or Adelaide,” said Coade.

“It has a friendly, small town vibe and I think a location like that is a better launch market to then be able to grow once the foundations are cemented.”

Under Coade’s leadership, culture will remain a top priority for AMC. “Staff development is very important to me. I like to make sure people have the opportunity to trial different roles whether it be cleaning or supervising staff so they can develop a rounded understanding of the industry and they can choose what path they want to take from there.” www.amcclean.com.au

Janaka Siriwardene and Sharmini Masilamani

Terence Dawson, Asaka KanedaHession and Matthew KanedaHession

AMC NZ team

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Name: Michael Experience: 10 Years

Name: Valentina Experience: 10 Years

Name: Tony Experience: 25 Years

Q: WHAT DO YOU ENJOY ABOUT YOUR JOB?

Q: WHAT DO YOU ENJOY ABOUT YOUR JOB?

Q: WHAT DO YOU ENJOY ABOUT YOUR JOB?

A: I love taking responsibility and cleaning an area to the best of my ability.

A: The job earns me a lot of trust & respect, but we have to respect ourselves in order for others to respect us.

A: Everything! Cleaning is my life and its very rewarding.

The team at Abco could not be prouder to serve cleaning personnel day in, day out – these are the everyday heroes of Australia that work tirelessly to keep our community clean and habitable.

We decided to ask cleaning professionals working in different situations around Australia if they could share with us what they love about cleaning, and their perspective on the Cleaning Industry.

Q: WHAT NEEDS TO IMPROVE IN THE CLEANING INDUSTRY?

It’s only by gaining more insight into their work & the challenges faced that we can help them with the right equipment and training to ensure successful outcomes for them & the facilities they clean!

A: Better tools to help cleaners create a cutting edge service that sets them apart.

Discover how we are empowering cleaners at abcopro.com.au/empowering-cleaners

Name: Santyam Experience: 11 Years

Name: Steve Experience: 15 Years

Name: Konstantina Experience: 16 Years

Name: Darryl Experience: 22 Years

Q: WHAT EXCITES YOU ABOUT THE FUTURE OF THE CLEANING INDUSTRY?

Q: WHAT DO YOU ENJOY ABOUT YOUR JOB?

Q: WHAT DO YOU ENJOY ABOUT YOUR JOB?

A: More innovation and better technology, resulting in less manual labour.

A: It’s a great atmosphere, everyone is happy!

A: The level of innovation that is rapidly taking over the industry, everyone wants to change.

Name: Smiljana Experience: 1 Year

Name: Jagath Experience: 5 Years

Name: Sharon Experience: 20 Years

Q: WHAT EXCITES YOU ABOUT THE FUTURE OF THE CLEANING INDUSTRY

Q: WHAT EXCITES YOU ABOUT THE FUTURE OF THE CLEANING INDUSTRY

Q: WHAT NEEDS TO IMPROVE IN THE CLEANING INDUSTRY?

A: The opportunity to learn better techniques for the job.

A: The recognition that it is receiving, it’s becoming more of a choice to clean rather than the last option.

A: More training on machinery and products.

Name: Con Experience: 10 Years Q: WHAT EXCITES YOU ABOUT THE FUTURE OF THE CLEANING INDUSTRY? A: The push for more sustainability in the industry.

Name: Rhoda Experience: 20 Years

Name: Kevin Experience: 9 Years

Name: Sam Experience: 8 Years

Q: WHAT NEEDS TO IMPROVE IN THE CLEANING INDUSTRY?

Q: WHAT DO YOU ENJOY ABOUT YOUR JOB?

Q: WHAT DO YOU ENJOY ABOUT YOUR JOB?

A: Less stigma around the smaller cleaning companies in regards to pricing.

A: The opportunity to learn the science behind different chemicals and the various cleaning methods.

A: Great team mates, love working together to achieve better results.

CONTRACTING

Vac-Mop’s vehicle with trailer-mounted machinery, taken at Devils’ Marbles near Tennant Creek.

Distance still a challenge for Central Australian contractor Vac-Mop Cleaning Services owner Peter Cobern shares the challenges and opportunities for the Alice Springs-based cleaning and restoration business.

Lorraine Day reports.

Vac-Mop Cleaning Services, a general contract and steam carpet cleaning business, specialising in the restoration of damaged carpets, was first established in Alice Springs as an owneroperator business in 1984 with one carpet machine.

Peter and Cindy Cobern bought Vac-Mop from Peter’s parents in 2011, a business that had been in the family since 1993.

During the past 25 years the business has grown to the thriving company that operates today.

Vac-Mop now has 17 employees including four full-time staff and the rest permanent part-time, servicing offices, hotels, motels, resorts, schools and private residences, in an area of 600km radius from its Alice Springs head office. In addition, Vac-Mop offers clients a 24/7 emergency service.

Although based in Alice Springs, the business is available for remote work throughout the Central Australia region, from Ayers Rock (Uluru) and Tennant Creek to the Alice and beyond.

Of Vac-Mop’s six vehicles including four mobile truck-mounted units, one has four-wheel-drive capability and is equipped with only one machine able to be transported to remote areas in order to carry out our rigorous and professional cleaning of carpet, tiles, grout and more resilient floor coverings.

Peter Cobern said dust is a problem with machinery in remote areas, such as Aboriginal communities and isolated resorts where access is via unmade roads. A small generator is also carried although there is usually access to power.

According to Cobern, retaining staff can be a major challenge due to the transient population in the region. “Getting qualification training for staff isn’t easy either, as they have to go interstate,” he said, “and extra time has to be allowed to travel there and back.”

“Costs are also a challenge because of the remoteness – fuel, rent, everything, costs more. We did an exercise recently regarding renting commercial premises and found that a building that would cost $6000 a month in Alice Springs would cost only $3000 in Tasmania.”

Vac-Mop staff travel to Tennant Creek every six months to carry out deep cleans at schools.

“We also clean hotels at Kings Canyon and have cleaned Longitude 131, a five-star eco-sensitive luxury wilderness resort at Ayers Rock, with wall-to-wall glass in every room. It’s hard to strip and seal terrazzo floors with views like that at every turn.”

18 INCLEAN July/August 2018

Vac-Mop can restore most water-damaged flooring due to flooding and offer a deodorising service for residences with pets, cigarette smoke and other odour-causing influences.

“Although for the past couple of years winters have been milder than usual, it can be a busy time due to frozen pipes bursting.”

Vac-Mop is now able to restore woollen or nylon carpets to levels never before achievable. Bleach spots and stains can now be neutralised and the colour restored to original pre-damaged condition. Strong-coloured stains can now be removed and recoloured back to pre-damaged condition.

To help protect vinyl or linoleum hard flooring, Vac-Mop Cleaning Services can provide a clean ranging from soft brushes and pads up to a full strip and seal service, or a high gloss polish.

Using a high-pressure hot water system and a range of chemical techniques, Vac-Mop’s professional staff are able to return tiles and grout to a ‘like new’ appearance.

Concrete pressure washing services are also offered. Cement pavers and walls that may become mouldy and stained from water seepage and high traffic use can be treated with an extremely high water pressure and temperature to help remove years of grime.

Water is combined with a range of cleaning chemicals to help remove oil stains from vehicle or machinery seepage. www.vacmop.com.au

“Although based in Alice Springs, the business is available for remote work throughout the Central Australia region, from Ayers Rock (Uluru) and Tennant Creek to the Alice and beyond.”

Some of the Vac-Mop team - Peter, second from left, with Jason, Michael and Thomas.

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CONTRACTING

Secrets to success with Delron Group Delron Group cleaned up at this year’s Cleaning Council of WA Awards. The group received a handful of awards in both the individual and company award categories. With so much to boast, Kim Kamarudin spoke to the winner’s to determine the secret of the group’s success.

Excellence in the Field of Office Presentation: Leonie Elliot The security of a permanent job attracted Leonie Elliot to Delron almost three years ago. She works as an industrial cleaner with the group and plans to remain with Delron until retirement.

“I was so excited when the winner was announced, I even fell over,” Elliot shared.

According to Delron Group manager operations Bronwyn Shaw, Elliot was nominated for the Excellence in the Field of Office Presentation, after consistently receiving praise for her ‘high standards and charming attitude’ whilst completing all tasks in a very challenging workplace.

“Elliot is a well-deserving recipient of this award,” Shaw said.

“We are extremely grateful to have Leonie in the team.”

Excellence in the Field of Hard Floor Maintenance (large, over 2000sqm): Shannon Perry Shannon Perry was pleasantly surprised to win the award for Excellence in the Field of Hard Floor Maintenance for premises over 2000sqm.

“I have been with Delron for five years and I’m currently a supervisor,” Perry stated.

“I enjoy my role and the flexible work hours Delron offers. I plan to take on as many challenges and learning opportunities I can at Delron.”

Shaw said the team were excited to nominate Perry for the award, saying “she had recently provided amazing results for numerous clients due to her willingness to go above and beyond with her cleaning in a very difficult work environment.”

Delron Jun2018 (1) Delron Group Industrial Cleaner Leonie Elliot was awarded the award for Excellence in the Field of Office Presentation

The Excellence in the Field of Hard Floor Maintenance (large, over 2000sqm) was awarded to Delron Group Superviser, Shannon Perry.

“Winning these awards is important to us as a company.

When you are judged by your peers and they recognise and acknowledge the hard work and effort you have achieved, it is very rewarding”

Excellence in the Field of Industrial Operations: Krisynda Reale Krisynda Reale was nominated for the Excellence in the Field of Industrial Operations after many years of service with Delron and for the way she operates on site.

According to Shaw, Reale operates the Delron sites she works at to an exceptional standard.

“We are proud to have Krisynda on our team and were thankful to be able to acknowledge that by nominating her for this award.

Reale was equally proud to be nominated and receive the award saying she felt passionate about her work standard and fortunate for being recognised for that.

“I have worked with Delron for more than seven years,” Reale explained. “I am grateful for the family, work life balance that Delron provides. It was humbling to be promoted to the role of Contract Manager and my ambition is to continue growing and learning within the business and becoming an integral part of the team.”

20 INCLEAN July/August 2018

The Phil Connelly Award for Cleaner of the Year was awarded to Delron Group’s, Thinley Norbu.

Delron Group Contract Manager, Krisynda Reale received the Excellence in the Field of Industrial Operations at the Cleaning Council of WA Awards ceremony.

CONTRACTING

The Phil Connelly Award Cleaner of the Year: Thinley Norbu Almost two years ago Thinley Norbu joined Delron as a general cleaner and has gradually taken on all aspects of cleaning.

Norbu describes his employer as a “reputable company that provides excellent services to clients”. He is full of praise of Delron for placing safety as a first priority for cleaners; providing practical and theoretical knowledge about chemical and machine usage; and recognising the input of cleaners with incentives.

“I was surprised to win the award,” he shared. “In fact, I never dreamed I would win this precious award because there are many cleaners from other companies nominated for this award, with much more experience.

“However, when my name was announced, I was a bit shocked and at the same time excited. Winning this award has motivated me to work harder and face whatever challenges come my way.

“I would like to give my heartfelt thanks to the Cleaning Council of WA for organising such a mesmerising event that encourages cleaners to give their best.”

Best Practice Trophy and Excellence in Training by a Cleaning Company In the company category Delron were awarded two trophies: Best Practice Trophy and Excellence in Training by a Cleaning Company. Delron put forward an innovative approach regarding the use and maintenance of vehicles and asset

management. The system involves the review the group’s fleet of vehicles and assets along with how the vehicles and assets are used. Based on the review process Delron recognised the needed to ensure reliable and safe vehicles and assets for Delron staff.

Shaw said the group’s training practices held the group in ‘good stead for Industry best practice.’

“Delron has a multi-tiered approach to training that develops the individual to not only become more skilled in their work practices but also to understand hazards and how to control risks,” she said.

“This training encompasses an Induction process, career development, VOC training and safety and awareness training. “ Winning these awards is important to us as a company. When you are judged by your peers and they recognise and acknowledge the hard work and effort you have achieved, it is very rewarding.

“To be able to identify yourself, be it in tendering or business development, as a company that has achieved and won Best Practice along with being recognised for Excellence in Training, it is very gratifying.”

A strong focus on taking care of staff with flexible work hours, incentives, training and career development holds Delron in high regard with staff. This focus, combined with the provision of quality systems appears to hold industry recognition and gains not only for Delron but its clients. www.delron.com.au

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www.incleanmag.com.au 21

HR

Qualifying vs. probationary periods Workforce Guardian’s Charles Watson explains the difference between qualifying periods and probationary periods.

Probationary periods should be a testing time There are a number of questions I am asked on a regular basis relating to probationary periods. This is an area where employers often make assumptions or confuse the concept with that of a qualifying period. A probationary period and a qualifying period look quite similar but are two separate animals and should be treated accordingly when on boarding a new worker.

Before we dive into the details, employers need to understand that no matter what psychometric testing or interviewing techniques they apply in the recruitment stage and the current over reliance on them, sometimes things just don’t work out and a parting of ways needs to occur during the ‘no fault’ period. To overcome possible fallout and blame shifting litigation it pays to know how and when to deal with the issue and with which exit strategy to use, just in case.

Qualifying vs. probationary periods: • Qualifying period A ‘qualifying period’ refers to a statutory exclusion from an employee making an unfair dismissal claim against their employer.

Under the Fair Work Act 2009, an employee must have served a period of six months of employment, or 12 months if working for a small business (14 or less employees) before they are entitled to make an unfair dismissal claim against their employer.

Conversely, if the employee does make an unfair dismissal claim before reaching the end of the qualifying period, there is a statutorily derived jurisdictional impediment that will not allow their application to progress in the Fair Work Commission.

22 INCLEAN July/August 2018

That being said, a qualifying period will not stop an employee taking some other form of claim, such as an adverse action claim or a bullying claim against the employer. That is one of the reasons why probationary periods should be effectively utilised.

• Probationary period By contrast, a ‘probationary period’ is purely a fixed period contractual term within the contract of employment that commences from the start of a candidate’s employment. The sun sets on such clauses upon the conclusion of the stated period.

The probationary period allows the employer a timeframe to review their progress to determine the workers suitability for the role specifically, as well as the workplace generally. After all, most of us have at some time worked with a competent colleague who needed toxic spill bunding constructed around them that made for a horrible workplace culture. If you catch toxic spills early they cause little damage and so too with unsuitable workers.

In practice, if the worker does not work out they are notified during a meeting of being “unsuccessful during their probationary period”, the outcome is confirmed in writing, they are paid out accrued statutory entitlements and everybody moves on. This avoids having to go into the minutiae about the employees conduct, poor attitude and behaviour. In some respects, this allows an employer to remain relatively ‘brief’ on issues that may otherwise be responded to with claims of discrimination, bullying or some similar type of claim taken out by an ex-worker.

Conversely, if the worker is successful they should be notified of their ongoing employment. As part of keeping workers

HR

“A probationary period and a qualifying period look quite similar but are two separate animals and should be treated accordingly when on boarding a new worker.”

then seek to rely on the term as a basis for terminating a worker’s employment.

• Probationary periods cannot be extended without mutual agreement and good reason, such as a lengthy absence during the probation.

• It is possible to implement a probation period when taking on workers in a transfer of business situation. However, this would generally require the ‘new employer’ not to recognise the workers service with the ‘old’ employer and make any offer of employment accordingly.

• A period of ‘regular and systematic’ employment as a casual will likely count towards the qualifying period if the worker ultimately becomes permanent. This could ultimately make any probationary period within a permanent offer contract ineffectual.

Getting probationary periods right engaged, acknowledge their success openly as well as in writing and encourage their momentum for the next six months.

Tips • Clearly draft the terms of the probationary period into the contract of employment.

• We always recommend a six months probationary period.

• If the probationary period has expired the employer cannot

Making the wrong decision when hiring a new worker happens from time to time. However, once a worker has completed the legislatively derived qualifying period an employer completely enters the peaks and troughs of employment relationships.

Therefore, treat the probationary period as a safeguard in the recruitment process. We recommend employers make the most of what they have available to them so as to ensure they have hired the candidate with the right stuff. www.workforceguardian.com.au

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HR

More FM professionals to receive a pay rise – but the value will be less More facilities management professionals are set to receive a pay rise in their next review – but the value will be less. Austin Blackburne, regional director of Hays Facilities Management explains.

Two-thirds (66 per cent) of employers will give their facilities management, including cleaning, staff a pay rise of less than 3 per cent in their next review and 11 per cent will not increase salaries at all, according to the 2018-19 Hays Salary Guide.

Released this month, and based on a survey of more than 3000 organisations, the guide shows a further 18 per cent will give staff an increase of 3 to 6 per cent. Just 6 per cent will increase by 6 per cent or more.

Compared to their last review, when 14 per cent of employers gave no increases and 8 per cent increased by 6 per cent or above, the findings show that more professionals will receive an increase but slightly fewer will be given a raise at the higher level of 6 per cent or more.

FM professionals however have higher expectations than employers for a salary increase. 17 per cent expect an increase of 6 per cent or more while two-thirds (67 per cent) say a salary increase is their number one career priority this year. If their employer doesn’t offer a pay rise, almost half (48 per cent, up from 45 per cent last year) will request one.

24 INCLEAN July/August 2018

What’s behind these trends?

Australia’s construction boom is underpinning a strong facilities management jobs market. Thousands of extra assets are being delivered nationwide, and with positive forward work schedules the outlook for people wanting to change jobs or advance their career is encouraging.

Adding to vacancy activity is the continued trend of outsourcing. Large contracts have also recently changed hands, further fuelling turnover.

Within soft services specifically, cleaning professionals are increasingly sought after. Most vacancies are at the officer level, with mid and upper management opportunities available too.

In Western Australia and Queensland, those with a FIFO soft services background are also sought.

Across the country many soft service providers have won new contracts or extended existing ones, which has created salary pressure. Despite this, employers have kept salaries fairly steady.

Typical salaries can be seen in the following table:

HR

Permanent staff levels tipped to rise

“Within soft services specifically, cleaning professionals are increasingly sought after.”

The Hays Salary Guide also found that 47 per cent of employers expect to increase permanent staff levels in the next 12 months, far exceeding the 10 per cent who say they’ll decrease.

Meanwhile 22 per cent expect to increase their use of temporary and contract staff, also exceeding the 11 per cent who anticipate decreasing in this area.

In other trends, 67 per cent of employers, compared to 65 per cent last year, are worried that skill shortages will impact the effective operation of their organisation or department in a significant (26 per cent) or minor (41 per cent) way.

And in the last 12 months, 16 per cent of Australians asked for a pay rise but were declined – a further 18 per cent asked for a pay rise and were successful. The success of the latter perhaps explains why 48 per cent say they intend to ask for a pay rise in their next review. A further 24 per cent are as yet unsure.

Meanwhile, 32 per cent of employers say staff turnover has increased in their organisation over the last 12 months.

On the bigger economic picture, business activity increased for 74 per cent of employers in the past 12 months, while 77 per cent expect it to increase in the next 12 months. 40 per cent foresee a strengthening economy in the coming six to 12 months.

Get your copy of the 2018-19 Hays Salary Guide by visiting www.hays.com.au/salary, contacting your local Hays office or downloading The Hays Salary Guide 2018 iPhone app from iTunes. www.hays.com.au

www.incleanmag.com.au 25

HR

Are you an

employer

of choice?

There is a constant struggle in any services industry to attract and retain the best talent.

Mark Jones* illustrates some of the ways businesses can provide a great culture and development opportunities for staff, while still ensuring the job gets done.

There is a constant struggle in any services industry to attract and retain the best staff in your industry. Human resources consultants talk in terms of being an employer of choice and having high engagement with employees and providing opportunities for advancement. These are admirable goals, but it is important to recognise that in many small to medium sized operations there is often a greater focus on simply surviving the day.

Let’s cover off some of the ways every business can provide a great culture and development opportunities for good employees, while still ensuring we get the work done.

Attracting the best talent Attracting quality staff is hyper-competitive as we all know that it has always been the people that make the difference for your customers.

When we think about that most of us will immediately think about the frontline staff, but in truth they are simply a reflection of myriad steps that shape and engage our team to perform services in the way we educate them to.

There are many books written on this topic but most will boil down to a few fundamentals.

• Leadership – great teams start at the top. If you don’t feel your team is at the level you expect then it might be time to get out the mirror and reflect on where you need to give better direction. Be clear on your company purpose.

• Values – people are attracted to people who believe in the same things. Are your staff clear on your service values? Are they empowered to make decisions when in the field?

26 INCLEAN July/August 2018

• Development – can you point to the steps you take to get employees onboard? And, the steps you take to help them develop to be successful and progress with your firm? If not you need to be able to.

Keeping the best talent Every business attracts a mix of employees at the outset. The ability to identify star talent early and investing in these people is key to retaining these stars. These people also need to be challenged if they are to remain engaged. Some ways to do this might include; • Culture – one of the most cited reasons of staying in a company is a supportive and high performing culture. This typically starts at the top but must be consistently supported at all management levels, again by being policed from uppermost leadership.

• Employee experience – it is one thing to have a highperformance culture, but the experience of working in that culture also needs to be curated. Staff get frustrated if they are not respected and struggle to interact with the business day to day.

• Wellness – is a new measure of the various benefits of working at an organisation. It is both a measure of leave entitlements, length of work periods, leave due to illness, etc.

• Diversity – keeping people interested with changes to their work and ensuring that the business is inclusive of all people at management and other levels of the organisation.

HR

“The more we can focus on the ‘human’ and not the ‘resource’ side of the equation the better returns we will derive for our customers and our companies” Providing development opportunities In speaking with some folks to prepare this piece I was struck by how often business owners referred to being “like a family”.

This is a wonderful sentiment and ensures the core team can be quite stable in many businesses.

But especially in smaller companies, strong people can get locked into roles. The company becomes dependent on them and neither the organisation nor the employee have any flexibility to allow the person opportunities to grow and develop.

Without this that star employee is bound to depart causing both the company and the employee a large lost opportunity.

Preparing for this over time is essential to the sustainability of the firm and to retain the contribution from a star team member.

Capturing performance data ongoing Ensuring the business can record and report on activities across the business is essential to ensure retention of “account

knowledge” and avoiding informal, non-documented support systems that fail when these key people leave.

Companies using tools like freshops.com.au find that the process of implementing the tool enforces a documentation of how the business operates day to day. It also ensures an ongoing capturing of data on each client, what was last done, what work is done at various cycles and what is required to be done next.

Putting this all together Maybe it starts with human resources being such a sterile term.

I don’t think it was coined to mean that our people are simply a ‘resource’ to be leveraged, but in much of the management materials you would be forgiven if you felt this was the case.

The more we can focus on the “human” and not the “resource” side of the equation the better returns we will derive for our customers and our companies.

Perhaps the simplest and best place to start is for managers to consciously step back and consider what it is like to be a team member of their organisation, ask the team for feedback and create the kind of business that good staff will want to do good work at.

Mark Jones is a director of www.freshOps.com.au, an Australian-made, mobile workforce application and management portal built purely for cleaners by cleaners.

Questions or feedback welcome to mark@freshops.com.au. www.freshops.com.au

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HR

Why motivation matters OCS ANZ managing director Gareth Marriott looks at the issue of frontline staff retention and strategies to stop the flow.

The retention of frontline team members is a continual challenge facing our industry, with the subsequent cost of high turnover rates including the loss of experience, knowledge and relationships built over time.

High turnover rates also have the potential for customers to start losing confidence in our ability to service their requirements, perhaps even questioning how staff are treated. There is also the risk – perceived or otherwise – that customers themselves incur costs from the need to continually orientate and induct new employees onto their site.

Studies across the USA, UK and Australia suggest the cost to replace a frontline staff member in the cleaning industry varies from 10-30 per cent of their annual wages.

In isolation, the cost may not seem that significant, but over time, it can quickly and easily skyrocket.

The commercial cleaning industry in Australia employs about 156,000 people and is worth more than $7.9 billion annually.

In New Zealand, the same sector is worth more than $1 billion annually and employs more than 30,000 people.

OCS ANZ employs around 5500 people, accounting for more than 15 per cent of the industry in New Zealand, and is currently strongest in the fields of aviation, retail, education, healthcare and government.

Research by New Zealand industry body, the Building Service Contractors of New Zealand (BSCNZ) in 2015 showed the average turnover of cleaning staff within a 12-month period is 23 per cent. In Australia, that figure traditionally sits between 35 per cent and 40 per cent.

“Giving staff the opportunity for personal growth through training and education is a powerful tool in helping to retain valued team members.”

28 INCLEAN July/August 2018

Figures on both sides of the Tasman show that a quarter of all building cleaners are aged between 45-54 years, with a large proportion of them women.

The general profile of a frontline team member includes a lower level education/ qualification, English is often not their first language, either entry level/first job, close to retirement or a new migrant.

The research also highlights a number of challenges facing the cleaning industry in retaining quality team members.

Of particular note were: • Age • Appreciation from clients on the vital role staff perform • Keeping them engaged • Treating them fairly • Other industries are more attractive.

To reduce employee turnover, we’ve put strategies in place to provide a healthy, motivated culture.

Thank Your Cleaner Day In 2015 former BSCNZ CEO Lillian Small launched the Thank Your Cleaner Day campaign, to raise the importance, profile and awareness of the industry.

Thank Your Cleaner Day has since gained global support with other countries and includes US, UK, Spain, Belgium, Mexico, Colombia, Chile, Argentina and Australia.

Cleaning is one of the most important industries in the world, yet most of the people undertaking this important work are invisible. Every day tens of thousands of skilled, hardworking cleaning staff are onsite to ensure premises are hygienically clean and safe for the next working day.

Thank Your Cleaner Day recognises the hard work cleaners do and lets them know they are valued and appreciated. In addition, the campaign drives better standards, enhances client engagement, brings value back into the industry and has a positive impact on the community.

With the majority of our frontline team members working outside ‘normal’ hours, this is a great way for OCS, as their employer, and our clients to recognise the top job our cleaners do.

Client recognition goes a long way in helping to retain team members, and relationships between client and contractor is improved not only on this special day, but every day.

HR

Training and development Training people is one of the most important aspects of many businesses, yet it is often overlooked.

For us to meet our clients’ expectations and objectives we invest in and nurture talent, as well as encourage collaborative teamwork.

In our business, clients are extremely varied and diverse – from shopping malls to airports, and government agencies like the police. Therefore, training has to be comprehensive, specific, and measurable in order to best meet the needs of both clients and our workers.

Giving staff the opportunity for personal growth through training and education is a powerful tool in helping to retain valued team members.

Communication OCS ANZ has developed a mantra of “Everyone who needs to know, knows.” This recognises that employee needs are always evolving, as is the way they receive information. It also ensures that we’re communicating effectively to the right people.

In every communication, staff must always be shown respect and be heard, in order to show they are an important member of the team.

It’s also important to break down the barrier between corporate management and frontline teams.

The best people to advise management are its team, and by taking our executive meetings out of the boardroom to sites

across Australia and New Zealand, staff are engaged and on board with decisions.

Staff newsletters also help get the company message across, but social media is where we are finding real cut through in reaching the frontline.

Facebook is hugely relatable to our team and it gives us the opportunity to share ‘people’ stories nationwide and communicate quickly when needed. We have also found this to be a great tool for recruitment.

Safe work environment A safe work environment is paramount for OCS ANZ and also an employee retention lever. We have a number of tools we use when auditing sites for health and safety and includes senior management performing on-site checks with frontline supervisors. Employees value a safe place to work.

We all want our businesses to grow and having quality people is key for that. Knowing what your clients want is just as important as knowing what your team members want, and retention will happen if you can get these two things right.

Recruiting new team members to fill frontline, supervisor and management roles is more effective if you have stable and committed team members that can be deployed as a first priority and then augmented with new talent. www.ocsservices.com

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www.incleanmag.com.au 29

HR HR

Reduce workplace injuries by reducing risky movement Can you reduce a cleaner’s WHS risk by swapping the mopping method? Rubbermaid Commercial Products’ Daniel Balas weighs in.

Every business faces different types of risk. However, when your workforce is required to manoeuvre heavy equipment and perform repetitive movements every day, the risk of injury is particularly high.

It’s no wonder workplace injuries are a constant worry for WHS managers in the commercial cleaning and environmental services industry. Prevention, as they say, is better than a cure. So what can WHS managers do to prevent injury for such physical work? The answer lies in changing the way cleaners move by changing to more ergonomic cleaning equipment.

Counting the costs of workplace injury Work-related injuries and disease cost the Australian economy $61.8 billion, or 4.1 per cent of GDP. In 2015-16, there were 104,770 serious claims for work-related injury or illness. The median time lost for each claim was 5.6 weeks, while the median compensation paid for claims was $6,800.

It’s not just the worker’s compensation costs borne by the employer that needs to be factored into the equation. There are also indirect costs to the organisation such as lost productivity, lost potential output and the cost of providing social welfare programs for injured or incapacitated workers.

Losing valuable staff due to a work-related injury, even for a short period, is not something any facility can afford.

Reducing the WHS risks for hospital environmental services staff Hospital environmental services teams face several health and safety issues. Cleaning every touchpoint and surface in patients’ rooms, bathrooms, waiting areas requires systematic and repetitive movements. Lifting, pushing, pulling or bending is often an integral part of the cleaning protocol – the very movements that are the leading cause of injury, according to Safe Work Australia’s statistics.

30 INCLEAN July/August 2018

According to the latest figures (2015-16), the most common injury was traumatic joint/ligament and muscle/tendon injury (43 per cent).

The leading cause was muscular stress while lifting or handling objects. Non-powered hand tools, appliances and equipment injury accounted for the highest number of claims too. Most affected areas of the body by injury were arms (26 per cent), knees and legs (23 per cent), the back (20 per cent) and neck and shoulders (13 per cent).

Mopping floors and disinfecting surfaces is physically demanding, especially with traditional mopping methods where buckets of water need to be lifted and carried.

Royal Melbourne Hospital (RMH) sought to reduce the WHS risk for its environmental service teams. Support services and OHS management at RMH surveyed staff and found wet mopping caused discomfort for staff. (At the time a traditional wringer mop and bucket system were used to clean floors.)

Mopping the large floor area was physically repetitive work and involved multiple trips back to the cleaner’s room to refill buckets of water. Wringing the mop to remove excess water and lifting heavy buckets placed significant stress on the body. The average age of the workforce was over 55.

Considering all these factors, RMH recognised its wet mopping method was a high-risk activity. To reduce this risk, OHS management looked for a different mopping method with less movement risk and conducted a comprehensive manual handling assessment.

Mopping movement risk comparison study When it comes to mopping, the greatest risk is to the back and shoulder. But do different mop systems have the same movement risk? Can you reduce the movement risk simply by switching your mopping method?

To investigate this question, RMH used the innovative ViSafe workplace assessment wireless motion sensor technology to

HR

measure and track how an environmental services professional moved as she used different mopping systems to clean a room and bathroom in the hospital ward. Two different mopping technologies – Rubbermaid Commercial Products (RCP) microfibre mop and a traditional wet mop system – were analysed to compare their movement risk.

The ViSafe assessment focused on the lower back/lumbar region and shoulder as the cleaner mopped each room, assessing each mopping action.

Microfibre mopping reduces movement risk Microfibre mopping was observed to have a 20 per cent lower movement risk compared with a wet mopping method. It was also more evenly symmetrical for the shoulder range of movement.

When using the microfibre mop in the room and bathroom, the employee spent 49 per cent less time outside the preferred movement range, and 33 per cent less time outside the preferred shoulder range of movement (overall) compared to wet mopping.

The microfibre mopping action was completed closer to the body’s core than wet mopping, and the sensors detected a lower muscle activity (EMG) for lower back and shoulder with microfibre.

The study observed the microfibre mop enabled staff to perform cleaning tasks closer to their core. Microfibre mopping doesn’t use buckets of water, so eliminates the need for filling and carrying heavy buckets of chemical solution. These two factors contributed to a lower movement risk for the user, which

delivers numerous benefits for the environmental services team and the organisation as a whole.

Since conducting the study and reviewing the latest literature and industry benchmarks, RMH now uses a superior microfibre system in its cleaning protocols. The more ergonomic microfibre mop system has been a highly-effective preventative measure in reducing workplace injury for its employees. There is no fullproof way to prevent injury completely. However, technologies and innovations such as microfibre are gaining considerable ground towards making important environmental services workplace tasks like mopping floors in our hospitals safer. www.rubbermaidcommercial.com.au

“Losing valuable staff due to a work-related injury, even for a short period, is not something any facility can afford.”

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www.incleanmag.com.au 31

image credit: Zippy Cleaning

EDUCATION

Classroom Cleaning School cleaning is a vital job with its own unique set of challenges.

Studies around the globe have demonstrated a correlation between a school’s cleanliness and students’ health and productivity – signifying the crucial role it plays in a learning environment.

There has been significant international research conducted on ‘green schools’ however most take a holistic approach, looking not only at cleaning methods and products but rather elements such as the types of building materials, indoor air quality, temperature, acoustics and lighting. But it’s clear among the wide body of research available on the impact of green schools that cleaning forms a core part.

According to Bridget Gardner director of Fresh Green Clean the impact of an unhygienic or poorly maintained school goes beyond absenteeism, suggesting wider economic ramifications.

“The spread of germs and general lack of cleanliness if a school is not cleaned properly not only impacts on a child’s health but also impacts greatly on the wider economy because parents have to stay home to look after their kids.”

A 2008 US study of college students identified a connection between the cleanliness of a school’s facilities and students’ academic achievement. The report, Cleanliness and Learning in Higher Education, conducted by the Center for Facilities Research (CFaR) at APPA and co-sponsored by ISSA, was based around the five levels of clean identified in APPA’s Custodial Staffing Guidelines for Educational Facilities.

Of the 1481 students polled, 88 per cent reported that the lack of cleanliness becomes a distraction at APPA Level 3 (Casual Inattention) and Level 4 (Moderate Dinginess). Eightyfour per cent reported that they desire APPA Level 1 (Orderly Spotlessness) or Level 2 (Ordinary Tidiness) standard of cleanliness to create a good learning environment.

Cleanliness ranked as the fourth most important building element to impact the students’ learning. The top three building elements were noise, air temperature, and lighting. Eighty per cent of the students surveyed reported they should be involved in keeping campus buildings clean. Seventy-eight per cent reported 32 INCLEAN July/August 2018

School cleaning is a highly competitive sector that has also proven to play a crucial role in students’ productivity and leaning efficiency.

cleanliness has an impact on their health. Students reported lack of cleanliness affects allergies, spreads germs, increases bug and rodent infestations, and promotes higher stress levels.

A 2013 report released by the Green Building Council of Australia (GBCA), titled ‘The future of Australian education – Sustainable places for learning’ noted a UK study by the University of Salford and Nightingale Architects on the effects of classroom design on students’ learning outcomes, which found a classroom environment can affect a child’s academic progress over a year by as much as 25 per cent.

Another US-based study referenced by GBCA revealed green schools and universities in the US deliver 41.5 per cent improvement in the health of students and teachers, including reduced incidences of asthma, flu, repertory problems and headaches. The study also reported an improvement of up to 15 per cent in student learning and productivity1.

South Australia-based Zippy Cleaning & Maintenance Services provides cleaning services in Adelaide and Darwin and services several public schools and a major private school across its home state.

Zippy’s operations manager Vivian Watson believes there’s weight behind studies such as the 2008 Cleanliness and Learning in Higher Education study that demonstrates a link between the cleanliness of a schoolroom and student productivity and learning efficiency. Watson says using environmentally friendly products and processes is vital in schools due the students’ constant contact with the furniture and facilities. “[Primary] schools by nature a lot dirtier than premises in other industries. The bathrooms are generally messier than adult campuses and there’s more toilets per square meter in comparison to an office or retail site, which makes it a bit more challenging to clean,” Watson says.

“This is why we think green cleaning is such an important aspect of school cleaning. If there’s chemical residue on a student’s desk that they’re touching all day, or on the floor, which they might be sitting on, it can lead to allergic reactions

EDUCATION

and higher absenteeism in comparison to what you might get from other environments.”

Michael Brooke, director of Carpet Cleaning Sydney says there is a greater personal element involved with school cleaning, noting there is more interaction between the cleaners and teaching staff on a daily basis.

“In schools, the relationships the cleaning staff have with the teaching staff is a lot more direct. There’s also more of a personal element because you are dealing with people’s kids. But this can also be a challenge because the expectation to be using the right products and equipment that aren’t harmful to kids.”

Zippy’s senior client services manager Mario Carbone agrees: “Cleaners are still cleaning while there’s activity on-site which makes it a bit more complicated in comparison to other sectors such as offices where the cleaning is done after-hours and there’s minimal contact with clients.”

Cleaning times According to Nilfisk Australia’s Richard Hyam, cleaning times are changing at adult campuses. Following in the footsteps of international markets such as the US and in Europe, cleaning at adult campuses such as TAFE and universities is now commonly being conducted during the day – reducing energy and labour costs.

“This is a big trend in Australia at the moment,” says Hyam of the move to daytime cleaning. “[Cleaners] are cleaning first thing in the morning, using cordless vacs in order to move around

quicker and also avoid any slip or trip hazards; while during the day they’re using bigger, walk-behind sweepers for larger common areas such as hallways and cafeteria.”

Hyam notes cleaning equipment ranges from very small for bathrooms, hard to reach places up to large ride-on equipment for large, open spaces such as basketball courts and gyms.

In addition to safety, noise is also a consideration, with Hyam noting an uptake in quieter, battery-operated backpack vacuums.

For outdoor areas there are sweepers and pressure cleaners.

“Another noticeable trend is there a big push towards having outdoor areas maintained all the time. We’ve sold quite a few large sweepers, large outdoor scrubber machines for keeping these areas clean.”

Watson says the standard time to clean primary and high schools is generally between 3pm and 6pm, but agrees it’s logical and easier for adult campuses to conduct cleaning during the day.

“There are universities and TAFE going down that path. From a cost perspective it makes sense and when cleaners are on campus they can also react quicker if there is a spill. It also gives people a sense of comfort seeing the cleaners on-site.”

Industry standards Fresh Green Clean’s Bridget Gardner believes there needs to be mandatory school cleaning standards in Australia, arguing education and training on such standards is needed for all parties involved in the cleaning process.

www.incleanmag.com.au 33

image credit: Zippy Cleaning

EDUCATION

“From my perspective, the school’s management needs to take notice of what is happening with their after-hours cleaning and start taking responsibility for how it is carried out,” says Gardner. “There are so many complexities around the procurement, management and delivery of cleaning services with multiple tiers of people responsible for each aspect.”

Gardner says USA-based initiatives such as the Healthy Schools Campaign, the Centre for Green Schools, and LEED v4 for Building Operations and Maintenance, which consider the operational phase of a building from energy efficiency in operations through to cleaning and waste management, are now widely acknowledged and adopted in educational facilities.

In Australia, the Green Building Council Australia’s Green Star – Performance can rate how well buildings operate from zero stars to six stars. The rating tool comprises of nine categories: energy, indoor environment quality, transport, water, emissions, land use and ecology, materials, management and innovation.

In November 2017 the New Zealand Green Building Council also introduced the Green Star Performance initiative to improve the nation’s existing buildings. Prior to its launch the Green Star rating system concentrated primarily on the construction of new buildings.

However, Gardner stresses that in the US, these initiatives are being driven by Government policy and regulation. She is calling for their adoption via guidelines that relate specifically to localised cleaning processes and structures in education facilities.

“There’s plenty of evidence to support that these wellbeing initiatives are not just rhetoric, and that healthy building practices do actually have a positive impact on the bottom line and even on academic results, through improved concentration, health and reduced absenteeism.”

Gardner suggests mandatory cleaning standards or guidelines for schools should include a properly resourced cleaners’ rooms – not just a broom cupboard.

“All school buildings need to have a locked, ventilated cleaners’ room with sufficient space and facilities for storing cleaning products and equipment safely. It should be a requirement that proportional dispensing be installed where cleaning chemicals are used and that all rooms are fitted with a cleaner’s sink and buckets for washing cleaning cloths.

“There should be sufficient room to install racks or lines on which to hang cleaning cloths and mops to dry, so they are not just be draped over the side of a cleaner’s cart. Really, there’s no way you can expect any chemical or disinfectant to work effectively when cleaners are using a few cloths that have been simply rinsed under a tap. I’d really like to see mandatory washing machines and driers installed but perhaps that is wishful thinking!”

Gardner says in addition to how cleaner’s rooms are setup, guidelines should cover how services are monitored and measured, and contain standardised criteria for the procurement and approval of cleaning products and equipment that are supplied by the cleaning contractors.

“It doesn’t have to be rocket science but it needs to teach the schools and the contract managers to know what to look for so then they can say ‘this product isn’t performing’ and request 34 INCLEAN July/August 2018

a change. Basic checklists could be provided to help managers evaluate services consistently, with question such as: Is there residual build-up on the floor? Does the desk feel sticky to touch? Are vacuum cleaners being emptied?”

“School facility managers, principals and parent groups also need readily available information about the health risks of certain substances to children, especially those with chemical sensitivities or ADHD for example”.

Going green Brookes says the emphasis on using ‘green’ and environmentally friendly products is not just limited to schools. “The push for green products is not just in schools, it’s industry wide.”

Zippy’s Mario Carbone believes the uptake of green cleaning is picking up pace industry-wide, but notes a slower update in public schools in comparison to private.

Watson agrees, noting more uptake from the eastern states in comparison to South Australia.

“They’re a bit more open to change, whereas South Australia is a bit more conservative and there is a bit more resistance but that is slowly changing.”

In addition to environmentally friendly cleaning agents and disinfectants, Zippy staff have also implemented ‘green’ equipment. “We moved away from traditional mops and buckets and implemented flat mops. They’re lighter, leave less residue and floors dry quicker.”

As cleaning contracts become more competitive and clients demand more transparency from service contractors, Gardner says is vital cleaning companies go beyond the basic safety induction training and undertake regular competency training to stay ahead of the curve ball and offer a point of difference from their competitors.

“Most companies have the basic knowledge required for cleaning schools. But companies that can demonstrate they are providing cleaners with regular, updated training, that they understand proper handling and hygiene practices and have procedures in place to deal with a gastro outbreak or flu epidemic, can use that to their advantage as a key selling point.

“Contractors argue that if it’s not a legal requirement or school policy, or if other no companies are doing it, then why should they? My argument to that is a proactive company is the one that will last into the future. Be a leader not a follower.”

1. See Gregory Kats, Greening America’s Schools: Costs and Benefits, A Capital E Report, October 2006

“There’s plenty of evidence to support that these wellbeing initiatives are not just rhetoric, and that healthy building practices do actually have a positive impact on the bottom line and even on academic results, through improved concentration, health and reduced absenteeism.”

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EDUCATION

Making child’s play of

Green schools There is rising demand for sustainably preferable and socially beneficial spaces where we can live, work and learn, writes Emma Berthold on behalf of Good Environmental Choice Australia (GECA).

There is rising demand for sustainably preferable and socially beneficial spaces where we can live, work and learn.

It’s also fair to say that we are responsible for passing what we have learnt to younger generations and by the same token, ensuring they grow up in healthy and safe environments.

Therefore, it makes perfect sense that schools — as hubs of learning — should be leading the way in being inspiring, forward-thinking spaces.

So, what’s the best way to create educational environments which allow students and staff to be at their healthiest and most productive?

Ecolabels like GECA are certifying furniture, fittings, materials and cleaning products to ensure volatile organic compounds (VOCs) and environmental impacts are addressed properly. The great news is it is already possible to fit out an entire school with furniture and products that are better for both the environment and health.

We all want our students to be learning in a healthy and safe setting, and creating a safer indoor environment is an important place to start.

VOCs & indoor air quality According to GECA’s standards and technical manager, Judith Schinabeck, it is vital to be mindful of VOCs for both the 36 INCLEAN July/August 2018

design and construction phases as well as the operations of buildings.

“VOCs released from furniture, paints, carpets and cleaning products contribute to poorer air quality in buildings. Limiting the VOC content is therefore an important consideration if we want to create healthy schools,” explains Schinabeck.

“VOCs can be a serious issue; especially for children with respiratory problems such as asthma, as these children are often more susceptible to the negative effects of VOCs.” “Not to mention the detrimental impact that toxic substances can have on the environment during manufacture, transport, use and disposal of products.”

Toxins affecting indoor air quality can be biological or chemical. Examples of biological toxins can include dust and pollen, whereas chemical toxins tend to come from substances used in building materials, furnishings, cleaning products, and other sources. If students and staff are frequently coughing, complaining of headaches, or have other consistent symptoms linked to a building, these are good indicators that the classroom has poor indoor air quality which needs to be addressed.

Indoor air quality can often be much worse compared to the air outside, with significantly higher levels of toxins. These toxins can come from a range of sources inside: paints, furniture, flooring, adhesives, and the cleaning products used in the space

EDUCATION

can all have an impact. All of these sources can emit VOCs, depending on how they’ve been manufactured or what materials have been used in each product.

And let’s not forget the growing number of students with respiratory conditions and allergies that become significantly worse in environments with poor indoor air quality. However, all students can benefit from improved indoor air quality, not just those with allergies.

Clean, healthy and green Some students may be particularly sensitive to the compounds found in many traditional cleaning products, only finding relief when these products are swapped out for innovative solutions that use the simplest cleaning chemistries available.

Other simple measures, such as more frequent and thorough cleaning methods (including cleaning the carpets) and making sure waste management is kept under control to minimise pests, can easily be incorporated into facilities management and cleaning regimes.

Cleaning solutions that have been certified by a third-party ecolabel, such as the GECA ecolabel, help reduce confusion for those looking to switch to healthier cleaning products or looking to employ a genuinely environmentally-preferable cleaning services provider.

These products and services must meet strict criteria for environmental, health and social impacts, and the ecolabel is a trusted indicator that the manufacturer or service provider makes genuine claims, rather than greenwashing.

It’s a win-win for suppliers, who can demonstrate their credentials, and for the schools procuring their products, who can be sure they’re making a better choice for their students.

The future is green Architects, builders, designers and specifiers also recognise the benefits of greening schools and there are many pioneering organisations that specialise in constructing high-performing green buildings.

Existing structures can also achieve a Green Star rating through the GBCA’s Green Star – Performance tool, which considers the operational phase of a building from energy efficiency in operations through to cleaning and waste management.

The good news is that sustainability, environmental, health and social impacts are being dealt with in a much more sophisticated way than ever before.

Organisations are in place to ensure greener buildings, greener interiors and greener schools, too.

The number of healthy environments where people can teach, lean and grow are on the rise. www.geca.eco

“Architects, builders, designers and specifiers also recognise the benefits of greening schools and there are many pioneering organisations that specialise in constructing high-performing green buildings.”

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EDUCATION

Working smarter & safer OCSANZ HSEQ general manager Jason Fawcett highlights how educating staff through technology is not only making the workplace safer, but also helping streamline the business aspect of health and safety At OCS our entire team has the right to work in a safe and healthy environment, and no-one should have to suffer because of avoidable dangers in the workplace.

While we do everything we can to provide a physically safe work environment, educating team members about risks and how to recognise and record them is equally as important.

People are the lifeblood of our business and giving them the right tools and technology helps engage them to take safety seriously.

In Australia we’ve recently updated our Vault system, which is cloud-based health and safety software which is easy to access from the desktop, tablet or mobile phone.

Educating staff around health and safety and the importance of recording incidents and tasks is one of the most important jobs we have to do at OCSANZ. While the software has many different functions across our business, one element it is exceedingly good at is capturing the specific details of any injury.

It allows visibility from the ground floor to senior management, and means everyone in the business is on the same page when it comes to safety.

You can capture incident information for injury, illness and near miss with tiered automatic notification emails of the event triggered by certain fields.

Designated investigators log detailed information surrounding their findings and add casual analysis information to determine the root cause of the incident.

It is useful for reporting and finding repeated areas of concern such as a lack of training, poor training or site issues.

Managers can also add corrective actions to ensure an audit trail is generated, allowing follow up actions to be addressed to help prevent similar incidents in the future.

38 INCLEAN July/August 2018

In New Zealand we’ve seen a 24 per cent reduction in TRIFR (Total Recordable Injury Frequency Rate). Sixty-four per cent of accidents are now reported within 24 hours on the Vault app.

There’s plenty of studies which show an unsafe environment can make workers feel unappreciated and lead them to believe the company doesn’t care and we hope Vault will go some way to highlighting our focus on safety.

Vault also allows us to manage qualifications and training, and track the competencies of a team member and contractors and measure these against required training.

This is important because we know poor and incorrect training can test staff loyalty and see those people move to companies that take better care of their employees.

At OCS we currently have 163 task training courses and our e-learning system immediately links to Vault.

The training module means we can create schedule and record formal training courses and enter historical training information. www.ocsservices.com

“People are the lifeblood of our business and giving them the right tools and technology helps engage them to take safety seriously.”

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DISTRIBUTION

50 years From left: Steve Agar, Paul Agar and Adrian Hocking

Agar celebrates

For commercial cleaning chemical manufacturer Agar Cleaning Systems 2018 marks an important year in the company’s timeline as it celebrates its 50th anniversary.

Growing the business from humble beginnings, Ross Agar, founder of the family-owned and operated company, started out making a small range of chemicals in his suburban Melbourne garage.

Utilising his extensive career as a qualified industrial chemist, Ross put his knowledge to work developing floor wax emulsions, floor cleaners and general detergents.

Each chemical was formulated in close conjunction with cleaning operators and Ross developed a reputation for working ‘on-the-job’ with them, tailoring products to suit their needs and improve their productivity.

According to Paul Agar, Ross’s son, and joint managing director along with his brother Steve, Ross started small and made the batches himself, then went out on the road to work with cleaning contractors to test and improve the product formulations.

As the business grew, Ross moved the operation into a factory in West Heidelberg and later added an office in Carlton.

Ross, a father of four, wore many hats in the early days, acting as chemist, salesman, marketing manager and operations manager, he worked hard to ensure the success of the business to provide for his family.

“He was a big-picture person who had big goals and never stopped working on reaching them. He was also a family man,” said Paul.

His efforts paid off as Agar grew and gained some highly regarded customers in the early years including The Royal Children’s Hospital, Myer and Arnott’s.

In the early 1970’s Ross was among the first to develop acrylic polymer floor sealers, new at the time, the technology is still one of the most effective solutions for protecting stone and vinyl floors today.

Those were the years when mechanised automatic scrubbing was first introduced for cleaning large floor areas. Agar played a major role in the introduction of the new machines and chemicals for this innovative cleaning method which revolutionised cleaning supermarkets, hospitals and airports.

Active product research and the continued introduction of new products saw the company steadily expand.

In 1975, Ross’s eldest son Paul Agar joined the business. Also a qualified chemist, he worked his way up through the business, 42 INCLEAN July/August 2018

completing many different roles from truck driver to batch maker before becoming part-time chemist.

Paul went on to develop hundreds of products for Agar and now holds the position of head chemist.

The 80’s saw the business expand geographically, establishing offices in Adelaide, Sydney and Brisbane, repositioning Agar as a national supplier with key distributors in Perth and later Hobart.

Long standing employee, Adrian Hocking, together with the support of Ross and other staff members, sacrificed family life in Melbourne to travel back and forth to Sydney to get the branch off the ground and build a customer base.

Ross’s younger son, Stephen Agar joined the business in 1988.

A qualified mechanical engineer, he took over management of production and distribution as well as the office functions.

In what is a very convenient split as joint managing directors, Steve oversees the sales, marketing, branch operations and administration within the business, while Paul oversees research and development, compliance, production and inventory.

A few years after Steve joined the business, the brothers’ sister Sue Hodgson, previously a primary school teacher, came on board to run the office and the financial side of the business, later becoming the director of the company in the mid 90’s.

Many additions to the product range have occurred over the years including the development of carpet cleaning products in response to carpet replacing hard floors in the late 70’s. Food service and laundry products were added to the catalogue in the early 90’s to include pubs, hotels and restaurants.

The Colour Coded Cleaning System was introduced in the 90’s, which still to this day remains a highly regarded product identification system throughout the industry.

From left: Paul Agar, Steve Agar and Brian Bridges

DISTRIBUTION

From left: Paul Agar and Ross Agar in the lab July 2002

“50 years in business demonstrates our ability to change with the times.”

The years have brought many challenges including the passing of Ross in 2006 and the loss of Sue in 2016, both battling illnesses but continuing to support the business until the end.

A testament to the hard working nature of the Agar family and the business, which continues to provide an environment that fosters long term relationships with its staff.

Today, the business remains a family affair, with Paul and Steve at the helm. They are joined by some of the next generation, along with its staff who together, continue to endeavour to provide performance-based products efficiently.

“We respect our customers who have a hard job to do and we aim to give them the best tools we can get to tackle those jobs.

Generally, people under estimate the knowledge cleaners need to have to do their job successfully,” said Paul.

Now with a range spanning numerous categories, Agar has grown to be one of the leading Australian made and owned commercial cleaning product manufacturers.

“The 50th anniversary of the company is very gratifying for us.

It is very pleasing that customers value our products which have been formulated to be the best you can make while still being commercially competitive in price,” said Paul.

From Steve’s point of view, the company needs to remain relevant and continue to adapt to a rapidly changing market.

“50 years in business demonstrates our ability to change with the times.” www.agar.com.au

CARPET & RESTORATION

Advanced education proves its worth at the Australian RIA Conference & Tradeshow Off the back of significant growth over the past 12 months, the Restoration Industry Association (RIA) held its inaugural Australian RIA Conference and Tradeshow on the Sunshine Coast. Claire Hibbit reports.

The need for advanced education and best practice protocol in the restoration industry was demonstrated at the Australian RIA Conference and Tradeshow, where 200 restoration professionals gathered for three days of intensive technical training.

Held at Twin Waters Novotel on the Sunshine Coast on 6 June until 8 June, the three-day conference provided highly technical workshops, including two optional RIA designation courses, seminar sessions, industry panels as well as networking events including a golf day and beach themed gala dinner.

More than 20 vendors were also in attendance including Encircle, Carpet Cleaners’ Warehouse, Tramex, MouldLab, AELM, Inc, Tensens, Coach8, XPower, Benefect, Decon Systems, Restoration Manager, Restore Solutions, Disaster Equipment Rental, IICRC, PowerClean Industries Australia, MobileSkips, Trio, Legend Brands, Mycotec, TechLoc, Restoration Express and TESA Directive.

Opening the conference, outgoing Australasian council chair Ross Riek recognised the work of the local RIA council and the significant growth the industry body has achieved over the past two years.

“We started with a vision a few years ago to represent the industry and represent RIA members and partners here in Australia,” Riek said of the founding steering committee.

“It was a hard road at the start. We didn’t know how the industry felt about advanced education, but what we’ve found is that there is a real need for growth and support in Australia.”

Globally, RIA represents more than 20,000 cleaning and restoration professionals from 1100 member firms specialising in textiles, environmental issues and restoration.

The association’s local arm was first established as a steering committee in 2015. In 2017 the RIA approved the formation of an Australasian council, giving its Australian and NZ counterparts a seat on the board of directors. The local leadership team has since grown to 11 members.

US-based RIA executive director Chris Mundschenk said the association has reported “dramatic growth” in Australasia since the council’s inception. Mundschenk told attendees RIA has doubled new members in the contractor category, a key growth area for the association, over the past 12 months and achieved its self-imposed target of 100 members in Australia and NZ this year.

“We’re really pleased with the growth we’ve seen, specifically in this region. It’s been a great journey so far and we’re excited by interest in a global professional community of restorers.”

44 INCLEAN July/August 2018

With many local and overseas industry leaders presenting over the three days, Riek encouraged participants to take learnings from international delegates as the industry on a global scale is facing the same challenges. “[RIA] works with companies that are one man bands up to multinational businesses. I believe that between those two company sizes everything is the same. There might be some differences in the needs but the core is the same and that’s why we’re here today.”

With education “a cornerstone of RIA”, the conference program encompassed extensive content from local and international industry leaders, covering an array of topics including mould, asbestos, air filtration, indoor air quality and business management. International guests in attendance included Chris Schumacher, Gary Loiben and Chuck Violand, who shared his five steps of managing a small business.

CARPET & RESTORATION

Among the highlights, Jeremy Stamkos, principal consultant, Eronmor, discussed containment during remediation projects and alternative containment methods; EHS Assess’ Justin Macdonald examined hazardous materials in the restoration industry and how to protect staff on site; while Larry Carlson from Phoenix Restoration Equipment presented on air filtration.

Scott McFadzen owner of training organisation Coach8 and Bruce Visser of Suncorp Insurance discussed how to be prepared for the next CAT event in the wake of Cyclone Debbie, while Ronan Carrigy from Tramex Moisture Meters weighed in on national flooring standards.

Other highlights included an indoor air quality panel moderated by IAQA president Claire Bird, shortly followed by a restoration panel facilitated by Pete Consigli. Panellists including Oliver Threlfall, director of ‎Steamatic; David Quinn, managing director of Marshall Restorations and Mehmet Ucar, owner of Quantum Restoration Services discussed the state of the Australian restoration industry, while also reiterating the importance of advanced education from a local standpoint.

“It’s all about education and standards,” Ucar told delegates.

“It’s about coming together as an association and helping each other grow, adopt standards and push them forward to make our industry more professional. Our work providers need to see that we are professionals and we offer value.”

Quinn echoed Ucar’s sentiments: “The biggest lesson to learn is to not undervalue yourself. You know the industry better than any of your customers so be confident about what you know and the services you are selling.

“We have to build this industry and make it stronger and better, and it can only be done with the people sitting inside this room. We need to remove the cowboys from this industry. We need to limit those people from doing damage to the people in this room that take the time to come to these forums and become better educated.”

Mundschenk also shared with attendees the pipeline of new designations slated for contractors. Last year RIA achieved a “milestone” publishing the Certified Restorer (CR) Body of Knowledge – a complete guide of restoration education and training – after eight years in development. The association is expected to release the first of four new and updated designations envisioned over the next three years, Contents Loss Specialist, later this year.

An “expanded, updated and revised” Water Loss Specialist designation is anticipated to be launched in 2019. 2020 will see

“We have to build this industry and make it stronger and better, and it can only be done with the people sitting inside this room.” the release of a new Fire Loss Specialist designation, followed by an Environmental Restoration Specialist designation slated to be made available in 2021.

“We refer to these four new designations as our ‘pillar’ designations, with the CR to remain the most advanced designation offered by RIA. As each of these four pillars come online the CR will evolve as well,”Mundschenk said.

“We’re excited about the growing interest in training and increased professionalism among restoration contractors.”

Another key theme throughout the conference was industry recognition and awarding the accomplishments of RIA members.

Incoming Australasian chair Owen Boak commended Riek for spearheading the steering committee and council.

“Over the past two years Ross has given us a fantastic foundation. There’s a lot of work that has gone on behind the scenes setting up the council which has culminated into what you see today, and that all comes down to the leadership shown by Ross,” Boak said.

Pete Consigli also recognised Australians who achieved multiple advanced RIA designations earlier this year, including CR (Certified Restorer), WLS (Water Loss Specialist) and CMP (Certified Mould Professional), these included: • Pammy Saini, WLS • Duncan Bennett, WLS • Christine Boak, CR, WLS, CMP • Owen Boak, CR, WLS, CMP • Mehmet Ucar, CR, WLS, CMP • Scott McFadzen WLS • Penny Tralau CR, WLS, CMP • Ivi Sims WLS, CMP The event concluded with a ‘Beach Bash’ themed gala dinner where Duncan Bennet received the first Australasian RIA Life Time Achievement Award. The 2019 RIA Australian Conference and Tradeshow is expected to be held mid-year in Queensland. www.restorationindustry.org

www.incleanmag.com.au 45

INTERNATIONAL

Germ-free travel could be here soon

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A new type of plane seat said to be capable of destroying the tiny microbes and germs that colonise aircraft seat backs and tray tables is currently in development.

Recaro Aircraft Seating hopes to launch its new antimicrobial product within the next two years.

Most modern aircraft already use high-tech high efficiency particle arrestant-type filtering systems on their seats, according to Recaro CEO Dr Mark Hiller. Such systems are said to be capable of removing 99.97 per cent of airborne particles.

But the risk of infectious disease transmission could be reduced still further by using materials that are even less friendly to bacteria, he claims.

“We have been highly motivated to further evolve our antibacterial technology to provide passengers with added safety and comfort,” he said.

The new seat will have a hygienic coating claimed to be able to destroy the germs that proliferate on frequently-touched plastic seat parts such as tray tables and seat backs.

Germfalcon - the company behind the patented sanitising technology - has run medical swabs around aircraft seats to discover the most germ-laden areas.

According to the company, the “germiest” areas are the headrests of the aisle seats which people tend to grab as they walk by. *This article first appeared in the European Cleaning Journal www.europeancleaningjournal.com

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A research initiative which could improve the safety and wellbeing of cleaning operatives who use long reach washing equipment has been given a boost by a British Cleaning Council (BCC)grant.

The BCC has awarded the Federation of Window Cleaners (FWC) a grant which will allow them to participate in a health and safety project being conducted by an industry-wide partnership.

Other partners in the project include HSE, Principle Cleaning, Specialist Window Cleaning and NJC. Together they are working with ergonomic specialists dorsaVi whose ViSafe wearable body sensors and software can help identify, prioritise and control injury risk by measuring movement profiles and muscle activity in real work environments.

Data generated by dorsaVi’s technology will allow HSE and participating partners to better understand the impact on the users back, shoulders and neck when using long pole reach and wash equipment. As a result of this study, which is being conducted over the spring and early summer, the partnership will identify, validate and establish best practice techniques to minimise the risk of musculoskeletal disorders (MSDs).

In addition, they will formulate evidence-based guidance for optimal equipment training, including content and data to integrate into in-house training courses. They also hope to embed a series of best practice principles across the whole of the cleaning sector. www.britishcleaningcouncil.org

46 INCLEAN July/August 2018

INTERNATIONAL

Nilfisk appoints new head of EMEA Nilfisk has appointed a new head of EMEA. Effective September 1, 2018, Steen Lindbo will take up the position as executive vice president of EMEA with the responsibility of sales and service to all markets in the EMEA region.

Steen Lindbo has more than 25 years of experience within sales, key account management and business management from Stanley Black & Decker, a global leader and manufacturer of hand tools and engineered fastening solutions and services.

Lindbo currently holds the position as vice president of EMEA, Australia and New Zealand in the hand tools, accessories and storage division.

Hans Henrik Lund, CEO of Nilfisk, said: “We look forward to welcoming Steen Lindbo to the leadership team. He is a strong global profile with the right capabilities and mind-set to lead the transformation of Nilfisk’s EMEA sales and service business and secure continued growth and profitability in the region.”

Current head of EMEA, Anders Terkildsen, will be leaving Nilfisk. Anders Terkildsen joined Nilfisk in 1998 as group channel manager and was appointed executive vice president in 2005. www.nilfisk.com

Ionic Systems UK signs Boeing deal Ionic Systems has signed an exclusive deal 10-year supply agreement with Aviall, a wholly-owned subsidiary of The Boeing Company, for pure water cleaning solutions for airside aviation applications.

US-based Aviall supports both commercial and defence business units within Boeing. Aviall president and CEO, Eric Strafel said the company was proud to add Ionic Systems to its product portfolio as it expands its capabilities in the aerospace industry.

“We look forward to working closely with Ionic Systems to better connect the aerospace supply-chain in delivering its highquality cleaning solutions to the marketplace,” Strafel said.

Ionic’s chairman Craig Mawlam said Aviall offers a “springboard opportunity” as Ionic Systems continues its growth plans.

“Partnering with a Boeing company (Aviall) offers a great springboard opportunity for Ionic as we continue to roll out our diversification and growth plans. There has never been a better time to introduce chemical-free pure water cleaning solutions to the world.”

Aviall, also the world’s largest provider of new aviation parts and related aftermarket services, operates six locations across Australia and New Zealand including Brisbane, Victoria, Western Australia and Auckland. A total of 42 warehouses worldwide will be used in the sales and distribution of Ionic Systems products in the aviation market.

Ionic Systems entered the Australian market around 10 years ago and is locally led by Cornish, who also has a background in aviation.

“It is going to be a very exciting next few years, having Aviall’s scope and reach globally, every airline at every destination, both civilian and defence, are potential customers,” Cornish said .

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MANAGEMENT

Fatigue and hydration Manual handling training programs should place a higher focus upon fatigue and hydration in order to be more effective, explains Dr Denis Boulais national risk manager at Broadlex Services.

In April I attended WasteExpo2018 at the Las Vegas Convention Centre – one on the world’s largest waste management events. It was a wonderful learning and networking opportunity and I was amazed at the range of waste management related fields represented at the event. Health and safety was represented at a high level and I noted a significant emphasis upon fatigue related prevention which was certainly relevant to the nature of that industry.

There is plenty of literature indicating that musculoskeletal injury is most likely to occur in the colder months. In testing this I had previously examined five years’ of incident data within a large cleaning organisation and identified that the highest percentage of musculoskeletal injury occurred in the summer months which was an unexpected outcome. After further research this lead to a recommendation that manual handling training programs should place a higher focus upon fatigue and hydration in order to be more effective.

Hydration When the body is presented with more heat than it can manage it can lead to dehydration and heat stress. Of course contributing factors include humidity, temperature, clothing and physical activity.

The worst case scenario is the elevation of body temperature which may lead to heat stroke and potentially death. Furthermore, dehydration and heat stress can affect thinking and reaction times. This can put cleaners at higher risk of injury, for example stumbling on stairs or tripping on electrical cords etc.

As the body tries to cool itself down there will be increased sweating where one can lose around a litre of sweat an hour.

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are reduced by good hydration. With all this in mind hydration and fatigue should be taken into consideration when developing and reviewing all aspects of an organisations safety management system.

Fatigue

Unfortunately the sweat contains electrolytes which plays a further role in dehydration. According to the literature workers won’t feel thirsty until they have lost 1-2 per cent of their body weight in fluid. It is important that workers drink fluids to avoid dehydration with recommendations at 600ml to 1 litre per hour.

As workers get older the sensation of thirst decreases which increases the risk of dehydration. With certain sectors of the cleaning industry containing higher numbers of older cleaners then hydration is most important in these sectors.

In order to remain hydrated: • Commence the day hydrated.

• Recognise the signs of dehydration (dry mouth, headache, thirst, fatigue, dizziness, dark urine and poor concentration).

• Allow cleaners time to remain hydrated particularly on hot days.

• Avoid working in direct sunlight particularly on hot days.

This can be achieved by planning any outdoor cleaning activities in the early morning or later afternoon.

• Slip, slop, slap – slip into skin covering clothing that permits good airflow, slop on sunscreen where required, and slap on a hat – preferably a wide brimmed hat.

• Poor hydration shall result in fatigue. The risk of medical conditions such as stroke, heart, renal disease and asthma

According to the American College of Occupational and Environmental Medicine fatigue is defined as the body’s response to sleep deprivation or lengthy physical or mental hard work.

Risk factors in relation to occupational fatigue include heavy workloads, medical conditions, work environment, lack of and/ or poor sleep. Effects of fatigue may include increased errors, poor cognitive ability and slower reaction times.

Research has shown that people that work multiple jobs may be more vulnerable to fatigue. People who work several jobs get 40 minutes less sleep per day than those that work one job. In my experience many cleaners work a second job – hence the importance of training in fatigue management in the cleaning industry.

Furthermore, a national health survey in the United States estimated an annual injury incidence rate of 7.89 per 100 workers who sleep less than five hours per day. With workers that got seven to eight hours sleep per night then the annual injury incidence rate was 2.27 per 100 workers.

About 38 per cent of workers sleep less than seven hours a night. Hence, cleaners need to be educated about issues such as the importance of sleep, recognising fatigue, fatigue related hazards, diet, exercise and health conditions. Furthermore, cleaners need to understand the environmental aspects of the workplace that may result in fatigue such as lighting, temperature and low humidity.

Employers need to understand the importance of sleep and promote it, ensure cleaners take their breaks and strive for a safe workplace. Supervisors should be alert for signs of fatigue among cleaners and address any such issues on site. Furthermore any fatigue related matters should be investigated and followed up with systems review and training.

Safety bulletins issued to cleaners covering fatigue and hydration should be a priority. The safety bulletins should become a platform that documented on site toolbox meetings are based upon. Where contract managers are facilitating on site toolbox meetings they should aim to focus on the site specific aspects of the site and the tasks relevant to the site – this is particularly important considering the hazards of fatigue and hydration. www.broadlex.com.au

“Cleaners need to understand the environmental aspects of the workplace that may result in fatigue such as lighting, temperature and low humidity.” www.incleanmag.com.au 49

MANAGEMENT

Women in cleaning: Kathryn Groening Believe in yourself, believe in what you do and don’t be afraid to reach out to people. This is just some of the advice Kathryn Groening, Winc’s head of industrial and FM shared with INCLEAN’s Lizzie Hunter on finding success.

Kathryn Groening is a woman on a mission.

Born into the cleaning industry, Groening recalls fond childhood memories helping her grandfather and father in the family business – EW Groening & Sons – organising cleaning and safety supplies, making cleaning products and travelling together on business trips to meet clients in regional locations.

“Quite often when I was very young, I would accompany my father when he visited customers,” said Groening.

“I was fascinated with the business, and when I was old enough I started doing those visits on my own.

“Some of my favourite places to visit were the manufacturing sites where they made food like lollies and cheese. I helped with a lot of deliveries as well back in those days. If we were short on supplies, I’d go out to the warehouse and help – I remember one night I worked until four in the morning. But you did what you had to do because it was a family business.”

When her father decided to retire in 2000, it was Kathryn he approached to take over the family business.

“At the time, I was the general manager of another company” – a role Groening had held since the age of 25 – “but with enough experience behind me, I felt I had the capability to step into the family business with a view to eventually running it.

“Back in those days it was normally the son who took over a family business, not the daughter, but I think dad approached me because I loved the business, I was so well entrenched in the operation of it, and I was very passionate about what we did,” explained Groening. “Eventually though, we reached another significant decision point. I was a single mother, my father was looking to retire, and we decided to sell the business.

“It was quite heart wrenching because at the time, the business was 72 years old. But after we were acquired, we became part of Corporate Express and I headed up the first facilities category. I moved into management, becoming the state manager for NSW in that category.”

Coming from a small family business, Groening described the process of moving into a large corporate business as fascinating and full of learning opportunities.

“Coming from a small business, you’re used to being able to do things straight away, which is something you can’t always do in a corporate environment. Learning about the processes in a

“The cleaning industry has the highest amount of workplace injuries out of any industry in Australia, so I’m really keen to help our people understand what it’s like for cleaners in the industry. I genuinely enjoy being able to put forward ideas and solve problems.”

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larger business was a fabulous experience for me.”

Despite the excitement of her new role, Groening isn’t afraid to admit that after seven years as state manager, she burnt out and decided to take some time off from the industry.

“During my time off I completed a Certificate 4 in Mental Health, Aged Care and Cultural Diversity at TAFE, including a component of Aboriginal & Torres Strait Islander culture.

Looking at ways of supporting people who face many challenges opened up a whole other part of my brain,” she said.

“Learning about the Indigenous cultures was inspiring because I think people have a perception of what they think it is, but in reality, it’s not like that at all. After I finished studying I worked for Youth Off The Streets (a community organisation for young people who are homeless, drug dependent and recovering from abuse) which was quite confronting but again, a great learning experience.”

After a brief return to the industry as state manager for education at OfficeMax, Groening took some time off again when her father became terminally ill.

But she had clearly made her mark on the industry when Bidvest Hospitality reached out a few months later asking her to work as the company’s general manager. Seven years later, Staples – which by then had been purchased Corporate Express – contacted Groening to see if she wanted to return to the company as a project manager.

In March 2017 following Platinum Equity’s acquisition of Staples (later rebranded as Winc in August 2017) ), Groening was approached yet again to take up the position of vertical industry leader for facility management and industrial, covering categories including contract cleaning, mining, construction, hotels and more.

“Getting involved in the Winc brand has been another huge learning,” says Groening. “As Winc, we’ve had the room to stretch our wings and establish ourselves as distinctive in the market. That’s allowed me to set a direction for this sales channel and really pursue it,” she enthuses.

“One of the things I really enjoy in my current role is bringing out the best in people and helping them to achieve their goals,” she said. “Because of what I learnt about Aboriginal and Torres Strait Islander culture, I have a real focus on corporate social responsibility, and have since worked with and supported a few Indigenous suppliers, which has been fantastic.”

Groening is passionate about safety in the workplace and is working to help her colleagues and customers understand what it’s like for cleaners.

“The cleaning industry has the highest amount of workplace injuries out of any industry in Australia, so I’m really keen to help our people understand what it’s like for the cleaners in the industry. I genuinely enjoy being able to put forward ideas and solve problems.”

Looking back on a successful career, Groening won’t hesitate to say her family is her proudest achievement.

“My family has been so supportive of me my whole life,” she said. “Being a single mother while trying to juggle a big job was hard, but my kids were amazing. They used to come to work with me and they loved it. My husband has also been incredibly supportive.

“But you need to believe in yourself and what you are doing.

Don’t be afraid to reach out to people. You will get knocked back but for the majority of the time, but people do like to help.

So accept that help. And remember, everyone’s different so try not to judge.”

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www.winc.com.au www.incleanmag.com.au 51

MARKETING

Kärcher takes off with Adaptalift GSE Kärcher Australia has partnered with Adaptalift GSE (Ground Services Equipment) to provide cleaning equipment to one of the largest commercial facilities in Australia – Sydney International (T1) and Domestic (T2) terminals.

Adaptalift GSE, an arm of the Adaptalift Hyster Group, offers a full range of ground support equipment to the aviation industry. The Adaptalift Group specialises in the sale, lease and service of forklift and speciality lifting equipment under numerous brand names. The group currently has 13 state branches and 32 service centres, with more than 200 fully equipped service vans. The collaboration is the largest local cleaning equipment roll outs in both businesses’ history.

The first phase of the rollout, T1 International, was completed in March, with the installation of 18 machines. This was followed by phase two, T2 Domestic, where eight machines were deployed. The custom fleet comprised of 28 machines in total (including 10 specified machine models) encompassing; ride on sweepers (KM 90/60 with carpet kits, KM 170/600), combi sweep and scrub machines (B300), walk behind and ride on scrubbers (B120, B90 and B80), carpet cleaning machines and a full range of tailored accessories.

While collaboratively designing a solution for Sydney Airport with passenger safety top of mind, Kärcher also took learnings from its international counterparts which have contracts with major airports including Stansted Airport and Manchester Airport in the UK as well as Auckland Airport, New Zealand.

52 INCLEAN July/August 2018

Some machines were also fitted with first to market features for Kärcher Australia, as well as some local modifications, including LED headlights, movement beepers and warning beacons.

Lucas Paris, sales and marketing director – professional, Karcher, said both businesses spent countless hours together ensuring the right mix of product, service, training and application for the roll out.

“The collaboration between Kärcher Australia and Adaptalift GSE was the most important part of fulfilling the Sydney Airport requirements. Due to the significant size and complexity of the roll out both businesses needed to be intimately aware of each other’s strengths and alternatively, where the other party could add value. From Kärcher Australia, our expertise on product and application was key, and from Adaptalift their market leading service capability was the lynch pin,” Paris said.

“Both business spent countless hours together ensuring the right mix of product, service, training and application to give Sydney Airport 100 per cent confidence that they had chosen the right partners.

“The connection from all parties involved in the process will continue to develop over time but the one key driver from Kärcher’s perspective was that transparency was key and that is only way that business relationships succeed and grow.” www.kaercher.com/au www.aalgse.com.au

MARKETING

Nilfisk reports solid momentum in 2018 Nilfisk has announced financial results for Q1 2018 that demonstrate continued solid momentum.

In Q1 order intake remained strong across markets. However, an unusual delivery situation impacted deliveries in two geographical segments: EMEA (Europe and Middle East) and Americas (North and South America). This created an order backlog significantly above normal, leading to a total revenue for Q1 2018 of 257.5 million EUR ($A395.15 million) and an organic growth of 1.3 per cent.

By April 2018 the delivery performance had improved significantly and the order backlog was reduced, leading to a solid organic growth of 4.4 per cent for the first four months of 2018. This was driven by a strong performance in EMEA, delivering an organic growth of 6.2 per cent, and APAC with organic growth of 5.1 per cent in the first four months of 2018.

“Looking at the first months of 2018, the solid momentum from 2017 continued,” Hans Henrik Lund, CEO for Nilfisk commented.

“We have seen a strong order intake across markets and throughout the quarter. This has led to a solid growth for the first four months of 2018, which leaves us very confident in terms of our full-year outlook.”

In addition, Nilfisk reports good progress on the strategic initiatives to simplify the company for the benefit of both customers and the organisation.

For example, Nilfisk has started an ambitious project to simplify its product portfolio, which will have a positive impact on both the backend and frontend of the business.

For 2018, Nilfisk expects organic growth in the range of 3 to 4 per cent. The EBITDA margin before special items is expected to be in the range of 11.5 per cent to 12 per cent. www.nilfisk.com

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www.incleanmag.com.au 53

MARKETING

Abco forms CSR partnership program Abco Products has launched a corporate social responsiblity (CSR) program initiative; partnering with environmental not-for-profit organisation Greenfleet, with a goal to plant up to 1000 trees per year around Australia.

Abco Products national marketing manager Deena Syed said from July 2018 onwards, Abco Products will be donating 1 cent for every paper product carton sold under its brands Puregiene and Enviroplus to Greenfleet.

“Greenfleet seemed like the right fit for our organisation as one of our key product categories is paper products. Although our paper is FSC certified, we felt compelled to ensure the future of our planet resources are looked after. Greenfleet’s ‘Plant a Forest’ program certainly assists in minimising the impact we have as an organisation on our environment and helps us empower our community,” Syed said .

Greenfleet is the trusted carbon offset provider for thousands of organisations, businesses, councils, universities and individuals around Australia and New Zealand. Since 1997 Greenfleet has planted more than 9 million native trees to restore forests and offset carbon emissions on behalf of our supporters. www.abcopro.com.au

From left: Elly Krommidas, Dr Vyt Garnys and Paul McCann

ARA Property Services and ISSA host session on wellness trend ARA clients and partners gathered in Melbourne on Thursday 14 June to hear from expert Dr Vyt Garnys on the wellness trend and how it affects facility and infrastructure management.

The event, held in partnership with ISSA gave attendees an overview of the differences between NABERS (a national rating system that measures the environmental performance of buildings) and the WELL Building Standard.

Dr Garnys, a consultant who is an accredited assessor of NABERS and the WELL Building Standard, spoke about the key criteria areas of the WELL Building Standard and how to develop a wellness and productivity strategy.

With a focus on indoor environment quality, Dr Garnys also gave an insight into the impact that it can make on building occupants, productivity and the financial costs.

The annual information session was the fifth in a series held by ARA Property Services. Last year’s information session included a panel discussion on the Federal Government’s Indigenous Procurement Policy (IPP). www.arapropertyservices.com.au 54 INCLEAN July/August 2018

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The combination of the polyurethane upper and rubber bottom serves to resist the absorption of liquid and cracking in excess of 50,000 flexes. www.spendless.com.au

MARKETING

Accord Industry Briefing all about sustainability Industry players in business leadership, sustainability, R&D and regulatory from the cleaning, hygiene and personal care sector came together for informative presentations and networking at Accord’s Industry Briefing.

Held at Monash’s Conference Centre in Melbourne, Accord’s most recent half-day Industry Briefing focused on sustainability.

Presentations spanned different environmental and social sustainability aspects including new surfactant technology, water stewardship, ethical and sustainable supply chains, and social contribution.

The event attracted industry representatives from Albright & Wilson, Colgate-Palmolive, Coty, DLabs, Davoren Environmental, Dominant, Ecolab, Emeis Cosmetics (Aesop), Estée Lauder, GlaxoSmithKline, Huntsman Corporation, L’Oréal Australia, Panamax, Procter & Gamble, Reckitt Benckiser, Recochem, Seren Consulting, Solvay Interox, Tasman Chemicals, Unilever and Whiteley Corporation, as well as Monash University.

Dr Giacomo Ancri, R&D chemist at Albright & Wilson Australia revealed a new sustainable surfactant technology. Australian made from non-GMO canola oil, the canolamidopropyl betaine ‘Gardiquat CBSAU’ is interchangeable with palm-based equivalents for most applications. More canola-derived surfactants are in the pipeline, promising to provide a sustainable ingredient option to formulators.

Kevin O’Grady, director and principal consultant at Pinnacle Quality talked about stewardship of a resource that is vital for all – water. In a world of increasing water risk also comes associated business opportunities, and O’Grady described the alliance for Water Stewardship (ASW) Program as a helpful framework for addressing and mitigating business’ water risk whilst realising opportunities. The AWS is based on four key

elements: Sustainable Water Balance, Good Water Quality, Healthy Important Water-Related Areas (an ecosystems focus), and Good Water Governance.

Mark Daniels, head of market and sector development at Social Traders spoke primarily in his capacity as an Australian Standards Committee member involved with development of the ISO 20400 Sustainable Procurement Guidance – ‘procurement that has the most positive environmental, social & economic impacts possible over the entire life cycle’. Daniels described ISO 20400 as a practical framework for procurement, CSR and other key functions to work together, demonstrating best practice in sustainable procurement and identifying opportunities for innovation and competitive advantage. He also highlighted its flexibility – a business can choose which parts to implement.

Joanna Robinson, marketing director at L’occitane showcased the brand’s Fair Trade Shea Butter Initiative.

This was an example of sustainability in action, with L’occitanes multi-faceted approach not only improving the environmental sustainability of shea butter production, but also supporting the women of Burkina Faso, including by ensuring they reap the full benefits of their work, receive above comparable wages, and To conclude the event, Accord’s Jen Semple gave an overview of the soon-to-be-published Ethical Sourcing Information Paper for members, and a preview of Accord’s new-look WashWise website on sustainable laundry practices.

Accord is the national industry association for manufacturers and suppliers of all types of cleaning, hygiene, disinfectant and specialised products for use in commercial, institutional and industrial applications. www.accord.asn.au

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www.incleanmag.com.au 55

MARKETING

Cleanstar marketing department shines The reception to Cleanstar’s marketing department has been fantastic, according to Cleanstar director Lisa Michalson, who says the company now has a number of satisfied customers under its belt, including Melbourne Cleaning Supplies, B&G Supplies in Sydney, Adelaide Cleaning Supplies, and WA Cleaning & Equipment Repairs in Perth.

“Garth and I started Cleanstar 12 years ago and focused heavily on promoting our products using fresh, unique and innovative forms of media to build the successful business and brand that we are today,” said Michalson.

“Over the years our distributors have been asking for assistance in this area due to being impressed with the effect our marketing has the cleaning industry.

“Marketing had become somewhat of a passion for us so we bit the bullet and employed a larger team of graphic designers to offer our marketing services to the cleaning industry.”

Devan Rajoo from WA Cleaning & Equipment Repairs in Perth says investing in Cleanstar’s marketing department generated instant sales for the business.

“The work the Cleanstar marketing team delivered was exactly what I wanted. They gave me more than I ever could have envisioned,” he said.

Adelaide Cleaning Supplies’ Peter Ryan also praised Cleanstar’s marketing for its inclusive marketing process.

“The Cleanstar marketing department produced a new logo and identity for my business,” he said. “They made the process very inclusive and listened to my needs. Their rates were extremely affordable and the knowledge they have of the cleaning industry makes them understand our needs a lot better.

The graphic design team was a pleasure to deal with.”

Visit Cleanstar at Stand 50 at this year’s ISSA Cleaning & Hygiene Expo to receive a free media kit and have a chat with Lisa. www.cleanstar.com.au

Highlights from Interclean’s FDN 2018 conference Lack of education and communication were among the key issues raised at Interclean’s Future Disinfection Now (FDN) 2018 conference when discussing how to achieve a higher level of clean in healthcare facilities.

Taking place at Rydges, Melbourne and at Novotel Sydney Norwest, Sydney, the FDN conference brought together environmental services managers, supervisors and infection control professionals who listened to several Australian and international speakers, engaged in practical learning sessions and viewed a showcase of healthcare cleaning products.

Professor Karen Vickery and Dr Durdana Chowdhury from Macquarie University, Sydney opened the conference, addressing what cleaning staff can do to win the battle against biofilms and looking at the transmission of pathogens in healthcare environments.

Vickery emphasised the importance of understanding what biofilms are and what they can do.

“Biofilms are difficult to detect, they are resistant to desiccation and they can survive for long periods of time,” she said. “When they mature, they can release free swimming bacteria back into the environment which can then form another biofilm or infect a patient.”

Dr Durdana Chowdhury spoke about the role of healthcare workers’ hands in the transmission of healthcare associated pathogens. She pointed out that hands are the most common vehicles to transmit germs such as biofilms to environmental surfaces and patients.

“Any healthcare worker, caregiver or person involved in patient care needs to be concerned about hand hygiene,” she said. “They must perform hand hygiene to not only protect patients against harmful germs, but also themselves and the

56 INCLEAN July/August 2018

environment they work in.”

Chowdhury also outlined the proper way to clean hands and surfaces in a healthcare setting.

“Avoid using sponges or non-disposable cleaning cloths to wipe your hands unless you clean them on a daily basis.

And always use disposable towels and hand dryers in public washrooms. Remember, germs thrive on moist surfaces.”

Fiona Nemetz, system director of environmental services, safety and security, and emergency management for Northside Hospital in Atlanta, Georgia, encouraged FDN delegates to look for opportunities to recognise and reward the talents of their staff.

“Most staff members didn’t think ‘I’m going to grow up to be a cleaner’ which poses a challenge for us all,” she explained.

“It’s up to all of us to make a difference by making sure that we’re utilising their talent and listening to what they have to say because they are the ones who do the work every day.”

Nemetz suggested attendees work with their human resources department to develop career enhancing initiatives, such as recognising excellence and providing growth opportunities for the team.“Our hospitals and our aged care facilities can’t survive without cleaners. Cleaners are a critical component in the level of care that patients receive.”

Doctor Agustin Mariscal, vice president of Medical EMEA and APAC with Medentech was the last international speaker at the FDN conference, discussing the effects of a comprehensive disinfectant product with delegates.

“The ideal disinfectant has a fast kill time and an acceptable wet contact time,” he explained. “If a product evaporates before the kill time is reached, then a contaminated surface may not be disinfected.” www.intercleanmanagedservices.com.au

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MARKETING

FoodSafe keeps businesses safe More than 4 million Australians are affected by a foodborne illness each year. Foodborne illnesses can arise at any stage of the production of food, from the farming of ingredients to preparation in the kitchen. But it is in the kitchen that the main challenges of food safety come about: kitchen cleanliness, determining whether foods are cooked to the required temperatures, storing food correctly and maintaining temperatures before serving are all key events in preventing foodborne illness.

It’s a business’ worst nightmare: a customer getting food poisoning. Not only does it damage the reputation of the business, but it can lead to litigation and even closure. Even questions about a business’ cleanliness can result in loss of customers and damage to the bottom line.

FoodSafe is an app that provides real-time accurate temperature monitoring, tracks the activity of kitchens and staff members, and provides live updates and notifications in the case of non-conformances. While manually recording everything will work for some businesses, FoodSafe increases the accuracy of records, saves times, automates the process and increases the visibility of business performance in remote locations. It also ensures that you can be ready for an audit at any time.

Created based on Hazard Analysis Critical Control Point (HACCP) guidelines for food safety and hygiene practices, the FoodSafe system has implemented across Australia, the UK and US. It gives businesses the assurance they are compliant with the

law as well as increasing food quality. It has also received the endorsement of Food Auditors as a scheme to ensure correct records are completed and maintained.

Using the mobile application via an Android or Apple smart device and the compatible Bluetooth temperature probe and temperature discs, users receive detailed reporting and analytics to show exactly what has happened at every stage of the food preparation process.

Timestamps are automated so that you can see exactly when each task has been completed.

As well as food temperature checks, machine and hold temperatures and cleaning tasks can all be recorded. The geolocation details ensure proof of completion. Tasks can be assigned by managers from a remote location and real-time data updates will be returned. This empowers your staff with the responsibility of signing off their completed tasks as they move through the day and allows them to feel secure in the knowledge that they are protected should any claim be made.

The system is already being used by the biggest theme park operator in Queensland, Australia. To set up FoodSafe, a business and systems analyst will examine the individual needs of your business. This ensures the best process for your team and venues so that from your first day of use FoodSafe improves the efficiency of your business and reduces manual workload across the organisation. www.foodsafe.tech/

Conquest introduces onboarding program amid nationwide expansion Conquest has introduced an onboarding program to ensure customers receive consistent and practical technical and customer support.

Onboarding refers to the business phase between order placement and ongoing post-purchase support. During onboarding, customers are introduced to the Conquest customer care team; the dedicated resource to raise questions, feedback or concerns at any stage during the customer’s Conquest journey. The team works with customers to proactively address any challenges.

Tasked with ensuring this seamless transition is newly appointed onboarding specialist Anthony Mann, servicing the Brisbane and greater-Queensland area.

Mann offers more than 17 years of industry experience and is quickly proving to be a valuable addition to the Conquest industrious and dedicated Queensland team.

“Anthony is a valuable addition to the Conquest team, bringing with him years of industry knowledge and experience,” said Conquest’s national service manager, Max Walmaggia.

“Anthony’s onboarding presence has had an immediate and positive impact, supporting the Queensland sales and service 58 INCLEAN July/August 2018

teams in building greater momentum and further cementing Conquest’s position in Queensland.”

Following success of Conquest’s onboarding program in Queensland, the company has implemented the onboarding process in New South Wales, to further support its customers. www.conquestequipment.com.au

Conquest onboarding specialist Anthony Mann

MARKETING

Kennards Hire celebrates Family Day by giving everyone a day off More than 170 Kennards Hire branches across Australia and New Zealand closed on Sunday 20 May, to hold a day of celebration for team members and their families. In honour of Kennards Hire’s 70th year of operating as a family-owned business, the annual Family Day event was an opportunity to celebrate this milestone with valued employees.

The Kennards Hire’s Family Day tradition began 20 years ago in 1998 in celebration of the company’s 50th anniversary. Two decades of Family Days later, the event was the second time the entire network of branches closed on the exact same day to spend a day together outside of the workplace. With events hosted in more than 22 locations in both countries, each event offered a day of family festivities for the employees, acknowledging team members and their passion for Kennards Hire.

In Sydney, the outing to Luna Park had a turnout of almost 700 people. As a fun-filled day with lots of action on the iconic theme park’s many rides, as well as a fully-catered lunch, face painters, candy buffet and a gift pack to take home - it was the perfect opportunity for employees to relax and enjoy a Sunday off together.

“Family Day is a great way of recognising our hard working team members, and this year, we also celebrated 70 years as a multigenerational family-owned business,” said Kennards Hire CEO, Angus Kennard.

“We are so proud of our how far we’ve grown as a company and the amazing team who are right beside us every step of the way. We really value the dedication of our people who go above and beyond here at Kennards Hire. Family Day is just one way that we can recognise their families and the support they are to our team members.”

With Family Day events held as far away as Karratha, Western Australia to its newest branch in Invercargill, New Zealand every employee, and their family, was treated to a day that embodied the culture of the company which is all about ‘One Family’. www.kennards.com.au

Whiteley appoints Asia Pacific sales manager to spearhead growth

Whiteley Corporation has appointed Kathryn Bran as Asia Pacific sales manager.

Based in Sydney, Bran is responsible for overseeing all sales divisions within the Whiteley Group including Australia, New Zealand and export markets.

“Kathryn brings with her extensive industry experience and knowledge, and her appointment will enable us to continue to deliver on our growth and expansion plans in ANZ and beyond,” said Whiteley Corporation managing director Darran Leyden.

Bran comes from a medical aesthetics background, where she held senior management positions in both customer education and sales management for key suppliers and large corporate groups. Prior to this, Bran was with Pall Corporation, where she worked at both a hospital and laboratory level on Biofilm reduction and liquid filtration.

“This role gives me the opportunity to deliver Whiteley’s ambitious growth plans and leverage our innovation within both the healthcare and industrial settings,” said Bran.

“I look forward to building long-standing relationships with our customers and partnering with reputable industry bodies to promote the world class range of product and services for which Whiteley Corporation has come to be highly regarded.” www.whiteley.com.au

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Kathryn Bran

MARKETING

Creating opportunities for all to become cleaner The Australian cleaning industry has seen significant changes in recent years as new migrants come to Australia and enter the workforce, most commonly as cleaners.

Some of these in time have progressed to other industries, but many have carved a career in cleaning.

The rise in corporate social responsibility has also seen people with disabilities, humanitarian refugees, women returning to the workforce and Aboriginal or Torres Strait Islanders enter the workforce as cleaners. The industry has also experienced significant change with WHS laws as well as the introduction of new equipment and cleaning methods. With so much change, it’s vital people joining the industry are trained correctly and have the right skills.

Learning Sphere has seen different people benefit from short courses (often part qualifications) through to Certificate II Cleaning, which is tailored to an industry or cleaning specific job. Some

states, for example NSW, provide this subsidised, so there is little or no cost to the student.

More importantly, employers can be involved and specify the skills or knowledge they seek in their new staff.

They also can communicate the job/s to meet their social responsibility targets. In this way, everyone benefits and a clearer line of sight is possible for job outcomes.

Some examples of success at Learning Sphere have included a woman who had experienced domestic violence and was trying to create a more stable future for her and her young family. After undertaking a Certificate II Cleaning course four years ago, she gained employment. Today she runs her own small cleaning business with four employees and has recently completed a Certificate IV Cleaning Management to help grow her business further.

Another Learning Sphere success story is of a humanitarian refugee who came to

To discuss advertising, call INCLEAN’S national sales manager Samantha Ewart on 02 8586 6106 or email sewart@intermedia.com.au To discuss editorial, talk to INCLEAN’s editor Claire Hibbit on 02 8586 6140 or email chibbit@intermedia.com.au

62 INCLEAN July/August 2018

Australia five years ago. After completing a Certificate III Cleaning course two years ago, he now runs his own small business with several employees. Other examples have seen people with disabilities gain meaningful employment and recognition by clients for their customer service and commitment to cleaning services.

While it may seem at times a struggle to find good, reliable cleaning staff, it’s encouraging to see that there are those who are keen to enter the industry and become an asset, regardless of what some may consider as limitations. It also gives employers a sense of commitment that positions can be opened up to give a broader section of our community jobs and value. www.learningsphere.com.au

Written by Luke Bordin, training principal, Learning Sphere Training Solutions

®

MARKETING

Blue Tongue Industries appointed Kennedy Hygiene distributor in Australia Melbourne-based Blue Tongue Industries has been appointed the sole distributor of Kennedy Hygiene Products (KHP) in Australia.

Blue Tongue Industries is also the distributor of Moerman and UK-based window cleaning equipment provider Ionic Systems in Australia, and is headed by husband and wife Gordon and Lisa Cornish.

KHP is a global manufacturer of washroom products with full integrated designs, exporting to more than 60 countries worldwide. KHP is also the manufacturing arm of Europe’s largest service provider Elis, which has more than 40,000 employees.

KHP’s washroom dispensers comprise of three core ranges – standard, customised and premium, with dispensers available for liquid and foam in manual and automatic. KHP also offers a large range of feminine hygiene products available in automatic, manual and pedal options, along with its air freshening range, medical and nappy bins.

The company also recently released its new Satin range, which Cornish says is tailored to ‘high-end’ customers. The Satin range will be launched by Blue Tongue Industries in Australia at the ISSA Cleaning & Hygiene Show in Sydney in August.

Cornish says unique to Kennedy’s offering is its customisable range that allows customers to ‘call the brand their own’.

“Kennedy dispensers aren’t labelled with the Kennedy logo or imagery so customers can call the brand their own,” he said.

“Customers also aren’t locked into using a particular brand of soap for the dispensers – allowing customer flexibility, or if they’re in a controlled environment like a hospitals they can use disposal bottles. The paper dispensers can also use different brands of paper.” www.bluetongueindustries.com.au www.kennedy-hygiene.com

Advanced Specialized Equipment launches business breakfast series Advanced Specialized Equipment and Interactive Training International (ITI) hosted its first education and networking seminar session in Brisbane, as part of its business program, Guess Who’s Coming to Breakfast?

Grant Hickey, owner of general manger of Advanced Specialized Equipment, said the business breakfast series is the brainchild of his father John Hickey.

“Thirty-five years ago my father hosted a similar event in Tamworth when my parents owned a rental car distributorship, and for the past year we had been talking about running something similar for the [cleaning] industry.”

The inaugural breakfast session included a presentation by former Australian swimmer and Olympic gold medalist Duncan Armstrong. Hickey said the idea is for attendees “to reassess what they’re doing, show them how they can do it differently and not put any limits on themselves”.

“The whole premise is to change people’s thinking from what they’re doing now to where they can go,” Hickey said.

“One of the biggest challenges with operating a small business is the fact that no one ever tells you how to run a business.

64 INCLEAN July/August 2018

“This industry has been very kind to our family. We’ve been able to generate a good lifestyle because of this industry but I was lucky to have mentors along the way, which a lot of people don’t have.

“People in our industry, and in business in general, look at [running a small business] as a hobby and don’t look at it as an entity. We want to show people that you can do things different, and that there’s nothing wrong with making money, but you need to have the basics in business to get there.”

The second breakfast session will be held in Sydney later this year. Hickey plans to take the ‘Guess Who’s Coming to Breakfast?’ series national, with Adelaide, Perth and Melbourne earmarked for events over the next 18 months. Each event will feature a locally-based leader business.

Longer term Hickey aims to launch a standalone one-day event, in addition to the breakfast series, which will feature a variety of locally-based business leaders from different market sectors.

“We’re trying to do something different, is not designed to be a selling tool, we just want to help our customers.” www.advancedse.com.au

MARKETING

SEBO helps Ontera meet customer needs Flooring appearance is vital for first impressions in a healthcare setting, according SEBO Australia.

“There is nothing worse than walking into a hospital foyer and seeing that the carpet is worn, dirty and covered in debris,” said Peter Akers, commercial floorcare manager at SEBO Australia.

“This is usually due to using the wrong cleaning equipment.

Regular vacuuming is recommended by most carpet manufacturers as the best way to care for carpets correctly, yet the majority of consumers purchase the wrong kind of vacuum for the correct maintenance of their flooring product.”

Realising that Ontera, suppliers of modular carpet tiles, is frequently used in healthcare facilities, SEBO ensured its upright vacuum cleaner range was suitably designed for the correct cleaning and maintenance of the modular carpet tile range.

“Our upright vacuums are specifically designed for use in hospitals and nursing homes, which is why we wanted to provide a solution for clients with Ontera flooring,” said Akers.

Ontera products are engineered to cope with the most demanding environments, however without a regular maintenance program in place the carpets appearance will begin to suffer thus shortening the overall lifespan of the carpet.

Kevin Harkin, Ontera’s marketing manager says Ontera now recommends SEBO upright vacuum cleaners that have a rotating brush action that provides the correct vacuuming system for Ontera carpets.

Machines with dual independent motors for both suction and brushing, such as the SEBO Comfort Series and SEBO Dart 2, are the most effective as the brush action loosens dirt for the vacuum to suction directly from the carpet fibres. www.sebo.com.au

Facility management of the future How can the cleaning industry benefit from the Internet of Things? When is the time to act? Where do I start? These are questions that can occupy the minds of many cleaning companies, building services contractors and facility managers.

Tork Professional Hygiene has introduced facility management software that uses connected devices to provide cleaning teams with real-time information about actual cleaning needs.

“When cleaning teams get real-time data about actual needs, the very logic for how cleaning can be done changes.

It becomes possible to stay ahead of the game and do exactly what’s needed when and where. This is data-driven cleaning. Handling a complex facility like a stadium or an airport is transformed from a frustrating guessing game into a fact-based precision sport,” says Rochelle Lake, head of marketing – B2B at Tork Professional Hygiene.

The Internet of Things is already a reality throughout society, with everything from coffee machines to washroom dispensers connected to the internet. Yet the value lies not in connectivity itself, but in the new information it provides – and the actions you take based on that information.

With real-time data on actual needs, cleaning operations can be dramatically improved as no time is wasted on unnecessary work. Managers can monitor tasks and analyse data over time to improve planning, purchasing and logistics.

Data-driven cleaning also improves quality with no more empty dispensers and untidy areas. “Overseas businesses found that Tork EasyCube reduced the time with empty dispensers by up to 88 per cent, reducing complaints and improving visitor satisfaction,” explained Lake.

“Empowering people with data to make better decisions is what will really change the game. We are in the middle of this process with our customers, and by sharing what we’ve learned we want to help the industry at large take the leap,” says Lake.

Tork will be demonstrating Tork EasyCube at the ISSA Cleaning & Hygiene Expo in August at Stand 90.

66 INCLEAN July/August 2018

MARKETING

API reveals latest alliance initiative

From left: Alberto Benetti, John Hales, Mal Patel (API product manager) and Stefania Benetti (seated)

Australian Pump Industries (API) and PA, a European high pressure accessory manufacturer, have finalised arrangements that will lead to 1000 Bar pressure cleaners being built in Australia.

The new hydro-blasters are expected to roll off Aussie Pumps’ Castle Hill production line later this year.

PA sales manager Stefania Benetti and administration delegate Alberto Benetti visited Aussie Pumps’ Sydney head office to finalise arrangements.

“Moving into the 1000 Bar range is a logical step for us,” said API chief engineer John Hales.

During their visit, the PA delegates introduced a range of new PA high pressure accessories including unloaders, safety valves, couplings and 1000 Bar rated spray guns.

“Although the high pressure pump is the heart of any pressure cleaning system, the accessories are what makes the water based hydraulic circuits work,” said Hales.

Aussie Pumps is set to gradually increase the flow and pressure of the new hydro-blaster machines to provide solutions for key market sectors like mining, ship maintenance and production, and grit blasting applications.

“Working with PA means that our machines will have the best quality accessories,” said Hales. “We are pleased to work with the PA engineers on the development of these high pressure tools to make this a successful combined effort.” www.aussiepumps.com.au

Sydney Airport deploys Kaivac no-touch 1750 machines

Three Kaivac no-touch 1750 machines have been deployed at Sydney Airport’s T1 International and T2 Domestic terminals, following a successful trial between facilities services provider Assetlink and Kaivac distributor Spillz.

Spillz initially installed one machine at T2 Domestic on a trial basis late last year to clean the terminal’s amenities. Since the trial, Assetlink has installed two additional machines at T1 International.

“As a business, we have a relentless desire to improve on all aspects of our services.

This includes proactively delivering innovative and sustainable solutions,” Assetlink terminal manager, David Patt said.

“The market is highly competitive, and the challenge for businesses is how to work smarter while managing labour costs and the expectations of clients. Cleaning technology is playing a huge role with that.

“We are continuously looking at new ways to improve cleaning practices and productivity, which is why we sourced this product.”

Patt said the machines have not only raised the image and hygiene of the amenities but have assisted greatly in the reallocation of team members to focus on other tasks.

“The [Kaivac no-touch 1750] is a self-contained unit that one person can use, so what used to take an hour for two cleaners, who had to use mops, buckets and chemicals, now takes 30 minutes for one team member.”

According to Patt, the only challenge with the implementation was ensuring communication among the team so they knew how to operate the machine to its full potential. Assetlink will consider implementing more machines longer term.

Spillz sales director Scott Rozendaal said the system – which has received positive feedback from the cleaning team – allows for cleaning dwell time; an element that many cleaning practices miss.

Although originally designed for bathrooms, Rozendaal says the machine can be used for a variety of applications.

“The machines are predominately used in amenities however, there are a variety of applications that they can also be used for, such as carpet and upholstery abstraction. The focus is the amenity which is the hardest part of cleaning any building,” Rozendaal said.

68 INCLEAN July/August 2018

MARKETING

Polivac International helping keep Victorian schools clean A new area-based model for school cleaning in Victoria started from 1 July 2018. Following a competitive tender process, the state government selected five bidders to clean in Victorian metropolitan schools.

A number of these successful bidders have ordered new cleaning equipment for their contracts, with the Polivac PV25PH suction polisher from Polivac International in high demand. The company received orders for 600 PV25PH suction polishers for the month of June alone.

The Polivac PV25PH suction polisher is fitted with a 40cm quick release pad holder driver by a 1.3kw 3 pole motor at 375PRM and a 300 watt vacuum motor.

Polivac International is a Melbourne based manufacturer with more than 120 distributors in Australia and 12 internationally.

The current Polivac machine range covers hard floor maintenance, carpet cleaning, concrete grinding and finishing through to timber floor sanding, back pack and canister vacuum cleaners. www.polivac.com.au

Melbourne hospital solves manual handling challenge with microfibre Following a successful stage one rollout, Rubbermaid Commercial Products (RCP) Hygen microfibre system has been introduced to all bed-based areas at the Royal Melbourne Hospital (RMH) City Campus, and is set to expand to the RMH Royal Park Campus within the next six months.

The hospital is one of Australia’s leading public teaching hospitals for tertiary healthcare with around 550 beds.

Several years ago, concerns were raised for the hospital’s environmental services team who performed cleaning protocols with traditional mopping methods. This placed significant manual handling strain on the body, posing a WHS risk to staff.

To address staff concerns and reduce injury, RMH implemented a roll-out of the RCP Hygen microfibre system throughout the facility.

“The main aim was to progress from wet mopping to microfibre mops. We wanted a brand that was recognised within the industry and had the ability to provide ongoing support,” said support services manager Dobre Milenkovski.

The microfibre system comprises of launderable and disposable Hygen microfibre cloths and microfibre damp mop pads, plus light-weight, ergonomic cleaning hardware.

70 INCLEAN July/August 2018

One of the most positive results of the implementation was the engagement and enthusiasm of staff.

“Considering many have been working with traditional cleaning technology for decades, it was impressive to see how quickly they embraced a completely new system. The engagement has been amazing,” said Milenkovski.

“The Rubbermaid carts make our staff feel empowered. They feel proud to use such professional and sophisticated-looking equipment and they get consistently high-quality results.”

After using Rubbermaid microfibre mops and cloths, staff reported the amount of manual handling stress and strain was reduced considerably, and they were able to get outstanding hygienic results. The risk of chemical exposure to staff and patients had also been eliminated.

“Our staff love the microfibre system and are achieving noticeably improved, more efficient cleaning results. The investment in new state-of-the art tools makes staff feel valued and empowered,” added Milenkovski. www.rubbermaid.com.au

MARKETING

Clearlink helps hotels maintain high level of cleanliness The level of cleanliness in a hotel can build customer loyalty, generate positive recommendation and drive hotel profitability, making it vital for hotels to provide a clean and sanitised environment for customers to stay in.

To help five-star hotels provide this level of cleanliness, Clearlink has been working closely with a number of hotel managers in Sydney and Melbourne CBD that have incorporated the Hygeia activated oxygen sanitising into their housekeeping operations.

The spray offers a water-based alternative to traditional cleaners and sanitisers. The environmentally-friendly, all-natural solution safely kills 99.9 per cent of many common pathogens including ecoli, salmonella, MRSA, C-diff and Bordetella without the use of harmful chemicals.

Clearlink managing director Fred Itaoui says hotel managers are embracing the technology after Clearlink carried out thorough testing on numerous surfaces in their hotels.

“We conducted a series of swab tests on common areas including foyers, lifts, restaurants, toilets and conference rooms as well as guest rooms and obtained astonishing results,” explained Itaoui.

“We conducted a full guest room clean (the most challenging area of any hotel) with the Hygeia bottle and then swab tested the phones, drink glasses and cups, door handles, bed tables, furniture, bath tubs, toilets and basins with all results returning negative to any form of bacteria.

“Within 30 seconds all surfaces cleaned were sanitised and ready for the next guest to arrive.”

According to Itaoui, hotel managers are already seeing the investment in Clearlink’s Hygeia spray bottle is resulting in a high level of guest satisfaction. www.hygeiaglobal.com.au

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www.incleanmag.com.au 71

MARKETING

Harmful bacterial biofilms target of new research partnership Novel solutions for biofilm infections are the focus of a collaborative research agreement between the University of Sydney, Whiteley Corporation and the Innovative Manufacturing Cooperative Research Centre, with $3.5 million to be co-invested in the project over four years.

The research will be led by Dr Trevor Glasbey and Dr Greg Whiteley from Whiteley Corporation, and Dr Jim Manos and Dr Theerthankar Das from the Central Clinical School’s Discipline of Infectious Diseases and Immunology in the University’s multidisciplinary Charles Perkins Centre.

Announcing the grant and the research agreement, Dr Whiteley said the work would be of major medical significance worldwide.

“Bacterial biofilms cause both human disease and death, and these microbes are also responsible for contamination in industrial and institutional settings,” Whiteley said.

“This manufacturing research project aims to commercialise a series of combination therapies being developed in collaboration with the University of Sydney, arising from early findings

by Dr Manos and his team.”

Biofilms formed by bacteria on living tissue cause morbidity and mortality in humans and animals. They also form on inanimate medicalrelated surfaces such as catheters, implants, medical instruments and almost all dry surfaces, where they pose a significant infection risk for patients.

“This project will demonstrate how combination therapy can be used to effectively disrupt the formation of biofilm and eradicate underlying bacteria found in the lungs of cystic fibrosis patients, chronic urinary tract infections, diabetic leg wounds, burn wounds, dry and wet surfaces, the food industry and industrial oil, gas and water pipes,” said Dr Manos.

“We will bring products to market through the development and application of innovative manufacturing technologies that improve biofilm removal – both in areas of medical importance to improve the lives of people worldwide, and in industry to achieve less waste in food production and savings in the cost of transported liquids.”

IMCRC CEO and managing director, David Chuter said incorporating advanced manufacturing technologies and processes into the project will be crucial to successfully commercialise the new formulated products.

“The Whiteley Corporation has collaborated with universities around the world and as a local manufacturer, we are leading the way in world class research,” Dr Whiteley added. www.whiteley.com.au

From left: Jim Manos, Theerthankar Das and Greg Whiteley

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Abco Products 0438 606 001 www.enviroplusproducts.com.au

Game changing scrubbing technology With a full set of safety features and laden with smart technology, the MMG Plus shines new light on floor scrubbing. The built-in collision avoidance system reduces the chance of incidents, while the full-colour rear view camera allows full visibility of the cleaning path behind.

LED lights illuminate the brush deck, squeegee and under-machine areas for ease of maintenance in low-light environments. The MMG Plus is recommended for cleaning contractors, automotive workshops, warehousing and commercial floor spaces.

Conquest Equipment Technologies 1800 826 789 www.conquestequipment.com.au

www.incleanmag.com.au 73

PRODUCTS

Versatile hand towel dispenser The Livi hand roll towel dispenser (HRT) is designed to facilitate easy tear-off and wipe. Versatile enough to be used in any washroom or sink bay area, this dispenser is intended for use in high traffic environments. Made from sturdy ABS construction with a discreet key locking to prevent pilferage, its compact design and removable spindles simplifies the loading and maintenance process. The protective translucent cover keeps paper hygienic and the controlled paper tear off prevents wastage.

Solaris Paper 1300 832 883 www.livitissue.com.au

Industrial ride-on floor scrubber The Scrubmaster B120 R has been designed to meet the highest demands when it comes to cleaning shopping centres, production factories and high traffic environments such as train stations and airports. With its tank capacity of 120 litres combined with high operational cleaning and drying performance, the machine enables fast and efficient cleaning of large and medium-sized areas. Its compact dimensions, 90-degree steering angle and four different working widths from 700mm to 900mm in both disc and cylindrical configurations make the Scrubmaster B120 R the most manoeuvrable and flexible to use.

Hako Australia 1800 257 221 www.hakoaustralia.com.au

R&J Batteries are now the Australian and New Zealand distributors of:

LESTER INDUSTRIAL BATTERY CHARGERS SUMMIT SERIES II 650W and 1050W

BEOSNUARNEY

ISTANT S E R R P I O L S O FL

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74 INCLEAN July/August 2018

/ R & J Batteries PTY LTD

/ www.rjbatt.com.au / 1300 769 282

PRODUCTS

Ultimate all-round outdoor cleaner Dirt-Off is an outdoor cleaner and degreaser, specially formulated to tackle dirt, grease, grime and carbon. It rips through the most stubborn soil to make cleaning faster and easier. Made for use on a vast range of outdoor surfaces, including cars, bikes, fences, pathways, trucks, concrete, BBQs, decking, bins, machinery, floors, equipment, walls and more.

Agar 1800 301 302 www.agar.com.au

Multi-purpose arm extension tool The Unger Nifty Nabber is an effective multi-purposed indoor and outdoor arm extension tool, and is available in three different handle lengths. The short handle is useful for removing used screens from urinals.

The two long handled versions are great for retrieving shelf items that are out of reach or for outside litter picking; while the extra-long handled version helps reach items in the middle of pools or retrieve litter from railway tracks from the platform.

Pall Mall 02 9584 8644 www.pallmall.com.au

Endless configuration for cleanup cart The Gala Cleanup Cart can assist cleaning personnel take a more efficient approach to their work. The Gala cleanup cart can be made to order to suit the customer’s needs. Users can hang a rubbish bag on either end of the cart for more efficient rubbish collection and insert three storage containers within the cart to allow fast, easy access to commonly used cleaning tools. Mop holders and a mop bucket can also be attached at one end of the cart.

Pall Mall 02 9584 8644 www.pallmall.com.au

diamonds are a

stone floor’s best friend

NEW

FULL MOBILITY. TOP PERFORMANCE. EFFORT & TIME SAVING. Explore Karcher’s latest 36V 7.5Ah lithium-ion battery with longer run times and super-fast charging.

STONE FLOOR DIAMOND PADS

Put simply . . . these are great pads Diamond abrasives impregnate the pad, available in a choice of grits, have wear indicators, are environmentally friendly, and very cost effective.

www.karcher.com.au 1800 675 714

TEL 02 9584 8644 www.pallmall.com.au

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www.incleanmag.com.au 75

PRODUCTS

Powerful floor cleaner achieves superior results Lemon scented general use cleaner Lemex is general use cleaner and deodorant with a pleasant lemon fragrance. It is a neutral detergent containing a powerful cationic surfactant and a fresh long-lasting lemon perfume. Being neutral it has excellent materials compatibility.

It is non-corrosive to fibres and common hard surfaces including domestic, commercial and healthcare environments. It is suitable for surface cleaning and use on other Class 1 Medical Devices and has been entered onto the Australian Register of Therapeutic Goods (ARTG). Lemex is available in 5L bottles with a 500ml spray bottle.

Whiteley Corporation 1800 833 566 www.whiteley.com.au

Incorporating a patented dual-action orbital system, the Orbot Vibe generates a powerful form of agitation that delivers superior results in all professional deep and interim cleaning, scrubbing, grinding, stripping, and polishing applications.

Equipped with a powerful motor and quick connect cord system for easy cord removal, the machine leaves carpets dry within minutes and restores grout to a new like condition, with chemical free stone and hard floor cleaning.

Abco Products 0438 064 272 www.abcopro.com.au

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 Custom products for your market  Fast delivery  25+ years manufacturing  Extensive range of quality products

CHEMWELL

76 INCLEAN July/August 2018

hemwell Advert Inclean Jul 18 v1.indd 1

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General-purpose cleaner, degreaser & sanitiser Resolve is an alkaline detergent designed for use as a general-purpose cleaner, degreaser and sanitiser. Resolve is approved for use in registered food preparation establishments. It is a water-soluble cleaner‐degreaser which rapidly emulsifies, suspends and removes all types of animal, vegetable and petroleum oils. It is extremely efficient at removing greases and grime in industrial, commercial and food processing areas.

Resolve does not impart any cleaning odours and is available in 5L and 500mL spray bottles.

Whiteley Corporation 1800 833 566 www.whiteley.com.au

PRODUCTS

Powerful, intelligent and durable Providing an area coverage of up to 10,300 m2/h, the Sweepmaster 1200RH is firmly positioned in the top category of ride-on sweepers. It is perfectly suited for the quick and particularly efficient dust-free sweeping of warehouses and production plants as well as hard surfaced outdoor facilities. Capable of overcoming steep slopes, it has sufficient power reserves to enable deployment for cleaning multi-storey car parks ramps. The solid outer frames of the machine is made of steel and can withstand harder impacts. As with all painted steel parts, it is provided with an extremely durable 2-layer anticorrosive and thus fulfils the highest demands in respect of quality.

Hako Australia 1800 257 221 www.hakoaustralia.com.au

automated

highly transportable

FLOOR Machine

Ultra-fast glass and mirror cleaner Flash Dry is an ultra-fast drying glass and mirror cleaner that evaporates quickly to leave surfaces clean and streak-free.

Designed for spray-and-wipe cleaning of all shiny surfaces, Flash Dry contains a specially developed blend of alcohol solvents and low-residue surfactants which break down soil and oily finger marks for a beautiful result. Its ammonia-free formula makes it suitable for cleaning tinted glass. It can also be used on energy efficient glass that is coated with an oxide layer.

Agar 1800 301 302 www.agar.com.au

Powerful Performance

Deep Clean

Low Noise Low Maintenance

High Filtration

that rivals the

Easy To Use

PERFORMANCE

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of an

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spillz.com.au | 1800 774 559 | office@spillz.com.au

SEBO D Professional Series - Made in Germany SEBO AUSTRALIA PTY LIMITED Head Office Phone: +61 (0)2 9678 9577

www.sebo.com.au | info@sebo.com.au

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PRODUCTS

Encapsulating spot and stain remover Sonitron’s Zenith Spot and Stain remover is a great option for carpet cleaners and cleaners alike. Using the proven encapsulation technology this product is safe on carpet fibres and doesn’t require an extraction machine. A great add on sale to customers between carpet cleans or a great addition to a cleaners arsenal.

Available in 750mL, 5L and 20L bottles Sonitron 07 3283 4511 www.sonitron.com.au

Simple, fast floor cleaning system The OmniFlex dispense-and-vac system offers a simple, fast approach to cleaner floors. Simply open the tap and spread fresh cleaning solution on the floor with the speed spreader, then vacuum up the contaminated solution. The floors are left clean and dry ready for service, making it faster and safer than any conventional mop. The system’s extreme cleaning capabilities achieve hygienic results in even the heaviest soil and grease conditions.

Spillz 1800 774 559 www.spillz.com.au

78 INCLEAN July/August 2018

Light and quiet backpack vacuum Light, quiet and powerful, the Italian made Cleanstar Ghibli T1 Backpack has been upgraded with new comfort two tone straps, extra foam and velcro waist strap to provide a more comfortable experience for the user. Available in a charcoal and yellow or black and white, the machine has an airtight cloth filter bag, cable restraint, IEC power socket and an optional clear lid to see how full the bag is.

Cleanstar 03 9460 5655 www.cleanstar.com.au

Robotic ride-on scrubber dryer Equipped with autonomous navigation, the FS112 can work independently as well as a standard ride-on machine. The FS112 has a variable cleaning width of 790mm to 1240mm and is equipped with a 180 degree turning head, providing continuous cleaning even when driving backwards.

It has a production rate of 5,000 square metres per hour and is suitable for cleaning both large and small areas with its extremely compact dimensions.

Clearlink 1300 003 286 www.clearlinkservices.com.au

Three-in-one chemical system The Foamico system is designed to reduce cleaning time and energy consumption by up to 40 and 60 per cent respectively. The unit has one change-over handle for all functions, making it extremely simple to operate. It also has a three-in-one chemical injection outlet – making the interchange of three different chemicals and rinsing, speedier and more accurate than ever. Cleaning personnel do not have to change the hose from one outlet to another when changing chemicals, thus saving time and enhancing safety.

Ecowize Group 1800 808 727 www.ecowize.com.au

INTRODUCING THE NEW RIDE-ON VACUUM SWEEPER KM 85/50 R BP Introducing the latest in battery-operated technology, the Kärcher ride-on vacuum sweeper KM 85/50 R Bp. Perfect for both indoor and outdoor applications, the KM 85/50 R Bp is compact and agile, ideal for cleaning in narrow spaces allowing passing of doors of only 900mm wide.

As a comfortable rider machine, it easily manages a 33% higher area performance than walk behind machines with a very user-friendly operation.

For your FREE onsite demonstration, contact Kärcher on 1800 675 714.

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www.karcher.com.au