INCLEAN July-August 2022

DELIVERING SUSTAINABLE HYGIENE INFORMATION

www.incleanmag.com.au

July / August 2022

INTRODUCING THE

co-botic 1700 The future of commercial vacuuming

Scan for more info

Scan the QR code or contact us to get in touch with an i-team partner near you.

Now you can Unleash the efficiency of automated robotic vacuuming Free up staff to focus on other tasks Keep the floors clean, day and night Eliminate the strain on operators from manual vacuuming Program the co-botic 1700 with the App – or allow it to program itself

Phone 1800 861 030 | www.i-teamanz.com

EDITOR’S LETTER

Editor’s letter INCLEAN is published by The Intermedia Group Pty Ltd on behalf of ISSA – The Worldwide Cleaning Industry Association.

41 Bridge Road, Glebe NSW 2037 Australia MANAGING DIRECTOR: Simon Grover PUBLISHER: Simon Cooper MANAGING EDITOR Claire Hibbit Email: chibbit@incleanmag.com.au Phone: 02 8586 6140 NATIONAL ADVERTISING MANAGER: Samantha Ewart Email: sewart@incleanmag.com.au Phone: 02 8586 6106 PRODUCTION MANAGER: Jacqui Cooper PRODUCTION ASSISTANT: Natasha Jara GRAPHIC DESIGNER: Sanja Spuzanic Print Post Approved Publication No. PP: 255003/09765 AUSTRALIAN SUBSCRIPTION RATE 12 months (6 issues) - $66 (inc. GST) To subscribe call 1800 651 422 subscriptions@intermedia.com.au

INCLEAN is owned by ISSA ABN: 44 617 407 020 P: +61 2 9890 4951 A: Suite 1, Level 1, 52 O’Connell Street, Parramatta, NSW, 2150 W: www.issa.com DISCLAIMER: This publication is published by The Intermedia Group Pty Ltd (the Publisher). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by Australian and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisherís endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees.

Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information.

All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded save for those conditions and warranties which must be implied under the laws of any State of Australia or the provisions of Division 2 of Part V of the Trade Practices Act 1974 and any statutory modification or re-enactment thereof. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication.

Copyright © 2022 - The Intermedia Group Pty Ltd.

R

obotics, sustainability, and innovation will be among the hot topics on the agenda as the cleaning world reconnects at the 2022 ISSA Cleaning & Hygiene Expo in Sydney on 14-15 September.

After a number of postponements, the expo, which is the only show in the southern hemisphere that is dedicated to the cleaning and hygiene industry, will be a chance for exhibitors and attendees to celebrate the industry’s crucial role during the past two years of the pandemic.

To be held over two days, this year’s event will feature more than 3000 attendees, 70 exhibitors, more than 40 speakers, 16 free-to-attend speaker sessions plus four other workshops.

Read more about what’s on at the ISSA Cleaning & Hygiene Expo and why it is not to be missed on page 22.

Also in this issue, we take a look at the next generation of autonomous machines. As artificial intelligence enables technology advances, autonomous machine manufacturers and distributors have been advocating the advantages of their robots for cleaning and hygiene-related work. Read how organisations are embracing automation on page 30.

This edition also tackles a necessary evil faced by cleaning operators – tender writing.

Great tender writing can be the difference between success and failure for cleaning companies and building services contractors – yet too few business owners devote much time to the skill.

In addition to tackling the typical writing, regulatory and pricing issues with tender submissions, cleaning and hygiene companies must now be up to speed with modern demands around environmental, social, and governance (ESG) policies. Read our tips for successful tender writing, including how to integrate sustainability into the writing process, on page 38.

Also in this issue, we share highlights from the 2022 RIA Conference and Trade Show, explore how carpet care can contribute to healthier buildings, and examine the pros and cons of cleaning companies working with a few large clients for higher fees versus a larger number of smaller clients at lower fees.

As the cleaning industry’s only dedicated trade magazine, we are focused on keeping the industry connected and informed. If you have a story idea for the team, please get in touch at info@incleanmag.com.au.

Happy reading!

Claire Hibbit Managing Editor

FOR MORE INDUSTRY NEWS FOLLOW US ON

CHECK OUT WWW.INCLEANMAG.COM.AU

The Intermedia Group takes its corporate and social responsibilities seriously and is committed to reducing its impact on the environment. We continuously strive to improve our environmental performance and to initiate additional CSR based projects and activities.

As part of our company policy we ensure that the products and services used in the manufacture of this magazine are sourced from environmentally responsible suppliers.

This magazine has been printed on paper produced from sustainably sourced wood and pulp fibre and is accredited under PEFC chain of custody.

PEFC certified wood and paper products come from environmentally appropriate, socially beneficial and economically viable management of forests.

The wrapping used in the delivery process of this magazine is 100 per cent recyclable.

www.incleanmag.com.au 3

What’s on 2022

ISSA Pavilion China Clean Expo Interclean Amsterdam 25-27 2022 10-13 August May 2022

ISSA Pavilion China Clean Expo willprofessional be hosted Europe’s leading exhibition for the cleaning industry. in Shanghai. www.chinacleanexpo.com/event/issa www.intercleanshow.com

RIA Australasian Restoration Conference and Tradeshow 25-27 May 2022

The will take&place at Novotel ISSAevent Cleaning Hygiene ExpoTwin Waters on the Sunshine Coast.

14-15 September 2022 www.restorationindustry.org.au Australia’s premier event for the cleaning industry will be held at ICC Sydney.

ISSA Show Canada www.issacleaninghygieneexpo.com 8-9 June 2022 Canada’s leading trade show for facility ISSA Show North America managers and facility service providers.

10-13 October 2022

www.canadashow.issa.com The ISSA Show North America will take place

MOST CLICKED www.incleanmag.com.au

in Chicago. www.issashow.com

ISSA Cleaning & Hygiene Expo 14-15 September 2022

Wed 15 - Thu 16 September 2021

The cleaning Clean NZ industry’s premier event will be held at ICC Sydney.

25-26 October 2022 www.issacleaninghygieneexpo.com Clean NZ is New Zealand’s only dedicated trade Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand

event for the cleaning industry.

ISSA Show North America www.cleannzexpo.co.nz

October 10-13 2022

The ISSA Show North America will take place Interclean China in Chicago.

23-24 November 2022

www.issashow.com The international trade show will be staged in Hangzhou. www.intercleanshow.com/china

2023

Wed 15 - Thu 16 September 2021

ISSA CleanPulire NZ – The Smart Show Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand

9-11 2023 2022 25-26May October

The largest cleaning and Clean NZ is professional New Zealand’s only dedicated trade event for theindustry cleaningtrade industry. sanitisation show in Italy. www.issapulire.com/en www.cleannzexpo.co.nz

NSW to pay $3000 bonus to health workers

NSW healthcare workers, including cleaners, to receive one-off cash bonus in recognition of their work on the frontline during the pandemic.

Gradual and flexible return to Melbourne CBD offices, survey finds

Survey reveals return to office trends of Melbourne CBD-based businesses since COVID-19 restrictions were lifted.

Quayclean commits to UN Sustainable Development Goals

FM salaries to increase as skills shortage inflates expectation

WHO launches first global report on infection prevention and control

Bunzl acquires New Zealand healthcare business

Quayclean pledges company-wide commitment to six United Nations Sustainable Development Goals.

New report reveals effective IPC programmes can reduce health care infections by 70 per cent.

More FM professionals to receive a pay rise this financial year than last, with skills shortages creating a “once-in-a-career market”, according to Hays.

Bunzl completes acquisition of NZ-based healthcare business, acquires cleaning and hygiene company in Germany.

2023 CMS Berlin

19-22 September ISSA Pulire – The2023 Smart Show

The 9-11international May 2023 conference and trade show will in Berlin.

The be largest professional cleaning and www.cms-berlin.de sanitisation industry trade show in Italy. www.issapulire.com/en

2024

Interclean Amsterdam CMS 1417September May 2024 2023 19-22

The world’s leading trade show fortrade cleaning international conference and show will be in Berlin. and hygiene professionals. www.cms-berlin.de www.intercleanshow.com/amsterdam 4 INCLEAN July / August 2022

ON THE COVER

The LionsBot range of LeoBots helps speed up cleaning tasks, while delivering greater cleaning consistency. Read more about the range available from Central Cleaning Supplies in this edition’s cover story on page 16.

JULY / AUGUST 2022

ISSUE #4 VOLUME 35

IN THIS ISSUE 26

22

Regulars

03 Editor’s letter 12 Industry news 16 Cover story 66 Opinion 69 Products

22 Show time Why the 2022 ISSA Cleaning & Hygiene Expo is set to shine in Sydney.

30 Robots on the march Meet the next generation of autonomous machines.

38 Getting the green light for tenders Integrating sustainability into the tender writing process.

42 Dispenser science comes in handy How innovation is evolving the paper and dispensing space.

46 Clearing the air on carpet care How effective carpet care can contribute to healthier buildings.

50 Strength in numbers An exclusive wrap-up of the 2022 RIA Conference and Trade Show.

54 Contents quicksand How contents specialists can help restorers from getting ‘stuck’ in property damage claims.

60 Destroying, bleaching, and preventing mould Expert tips for eliminating and preventing mould.

63 What’s your ideal client size?

The pros and cons of working with large clients versus small clients.

64 The key to successful remote recruitment Five tips to help source talent further afield.

42

34

69 www.incleanmag.com.au 5

14-15

September 2022 KEY TOPICS

PROGRAM HIGHLIGHTS

POST-COVID-19 RECOVERY

SPEAKER SESSIONS FROM MORE THAN 40 INDUSTRY EXPERTS & IN-DEPTH WORKSHOPS

TECHNOLOGY & INNOVATION

MORE THAN 70 EXHIBITORS SHOWCASING THEIR LATEST PRODUCTS AND SERVICES

SUPPLY CHAIN & PROCUREMENT

PROFESSIONAL HEADSHOT PHOTOGRAPHER

BUSINESS RESILLIENCE

THE 2022 INCLEAN EXCELLENCE AWARDS

The 2022 ISSA Cleaning & Hygiene Expo (Wednesday, 14 September - Thursday, 15 September at the International Convention Centre in Sydney) is a unique opportunity for people in the cleaning sector to come together and reconnect in the aftermath of COVID-19.

Capitalising on both of it’s international and local resources, ISSA will be putting together a two-day prodigious program of commercial cleaning, cutting-edge technology and education.

IN-DEPTH WORKSHOPS LINKEDIN: BOOST YOUR BRAND AWARENESS

DIFFERENTIATE AND ELEVATE YOUR BUSINESS IN A HYPER INTENSIVE MARKET

WEDNESDAY, 14 SEPTEMBER, 11:00 AM — 1:00 PM With over 500 million users LinkedIn is exploding right now with activity for business professionals. During this workshop you will learn how to attract attention, develop thought leadership, and increase sales by using the network.

WEDNESDAY, 14 SEPTEMBER, 2:00 PM — 4:00 PM The cleaning industry has its challenges with quotes, tenders and tight margins in a hyperintensive competitive market. This session will allow you to build a go-to-market strategy that will work and will provide you with the tools to give your company the edge, differentiate itself from the competition and improve your overall operations!

THE PACKAGING CHALLENGE: TOWARDS PACKAGING WASTE CIRCULARITY SOLUTIONS FOR THE CLEANING INDUSTRY THURSDAY, 15 SEPTEMBER, 9:30 AM — 12:00 PM The packaging space in Australia is a buzz. We have National Packaging Targets, a National Plastics Plan and states and territories have their eyes firmly fixed on ‘problematic plastic packaging’. How is your business responding to these developments?

Delivered by a number of industry experts, The Packaging Challenge Workshop is a sector-specific deep-dive into this highly topical sustainability issue for the cleaning and hygiene products industry.

issacleaninghygieneexpo.com 1300 789 845 info@interpoint.com.au

GBAC RISK MANAGEMENT APPROACH: WHO, WHAT, WHEN, HOW THURSDAY, 15 SEPTEMBER, 1:00 PM — 4:00 PM The goal of this workshop is to offer a more complete understanding of the Risk Characterisation and Evaluation processes within a Risk Management System. Through guided discussion and interactive exercises, students will be offered an introduction and review of risk and risk assessment in the context of ‘Cleaning for Health’ followed by a discussion of the process of risk characterisation.

REGISTER NOW FOR FREE

2022 ISSA

CLEANING & HYGIENE EXPO EDUCATION PROGRAM WEDNESDAY. 14 SEPTEMBER

THURSDAY. 15 SEPTEMBER

SPEAKER SESSIONS

SPEAKER SESSIONS

10:00am MICHAEL O’LOUGHLIN’S JOURNEY FROM AFL TO THE BUILDING SERVICE INDUSTRY Michael O’Loughlin – ARA Indigenous Services – GO Foundation – Indigenous Literacy Foundation – Recognise Campaign, Rohan Tobler-Williams - ARA Indigenous Services, Adam Mercer – ARA Indigenous Services 10:45am ENSURING BUSINESS RESILIENCE – THE VALUE OF A PIVOT! Wayne Hill - Diversey ANZ, Oliver Lazarevic – Supply Clusters, Tim Edmondson - Edco Cleaning Products 11:30am

12:15pm

1:00pm

SOCIAL ENTERPRISE & SUSTAINABILITY – HOW TO DO GOOD WITH CSR Rob Caslick - Two Good Co, Matt Brannelly - Strategic Advisor to the Not For Profit Community, Gareth Marriott OCS Australia & New Zealand CLEANER AIR IN CLEANER BUILDINGS – A DREAM OR A CONTROLLABLE REALITY? Jason Green – Greencap, Dr Claire Bird - LITMAS Pty Ltd, Associate Professor Dr Gavin Macgregor-Skinner - GBAC HARNESSING TECHNOLOGY, INNOVATION AND DEVELOPMENT – WHAT’S NEXT FOR THE CLEANING INDUSTRY? Mark Phelan – Freudenberg Home & Cleaning Solutions, Dr. Tony Peacock – Wintermute Biomedical Australia, Thomas P Culver – Gaussian Robotics

1:45pm

HOW COVID-19 HAS SHONE THE LIGHT ON SUPPLY CHAINS AND PROCUREMENT Monique Welsh – Alsco, Bronwyn Capanna – Accord Australasia Limited, Greg Crisp – Bunzl ANZ, Jennifer Devine - Supplier Relationship Manager

2:30pm

CLOSING THE GAPS IN AGED CARE CLEANING AND HYGIENE Lesley Jones – Smarter Skills, Sean Matthews – Banksia Consulting Group

3:15pm

THE RISK OF WORKING WITH CHEMICALS – ARE YOU EXPOSED? Lorraine Rogic - Logic Business Resources, Theo Oostveen Ansell, Mark West - ENPAC Australia Owned by

Owned by

Platinum Sponsor

Platinum Sponsor:

10:00am ON THE MONEY – TIPS ON HOW TO CREATE SUCCESSFUL TENDERS AND QUOTES Susan Crane - Crane Consulting 10:45am HOW UNSEEN IS NOW THE SEEN IN CLEANING, DISINFECTION AND INFECTIOUS DISEASE PREVENTION FOR FACILITIES Associate Professor Dr Gavin Macgregor Skinner - GBAC, Associate Professor Dr Greg Whiteley - Whiteley 11:30am

ENGAGING PEOPLE IN CHANGE Amanda DeHaas – People, Culture & Change Professional

12:15pm

BEYOND THE THEORY – WHAT THE CHANGES TO THE STANDARD FOR PROFESSIONAL WATER DAMAGE RESTORATION REALLY MEAN FOR YOU Scott McFadzen - Coach8

1:00pm

NAVIGATING THE INSURANCE MAZE – HOW TO SAVE MONEY THROUGH EFFECTIVE CLAIMS MANAGEMENT Hugo Dessens - Honan Insurance Group, Poppy Foxton - Honan Insurance Group, Sharon Rutherford - Honan Insurance Group, Maja Vujinovic - Risksmart Claims Solutions

1:45pm

WHY IT’S MORE IMPORTANT THAN EVER FOR FACILITY MANAGERS AND BUILDING SERVICE CONTRACTORS TO COLLABORATE Khadijah Bouabdullah - Ozland Group Solutions, Matt Marsh - Sebastian Group

2:30pm

WHY INVESTING IN POST-PANDEMIC SAFETY, MENTAL HEALTH AND WELLBEING IS WORTH IT Lorraine Rogic - Logic Business Resources, Libby Roberts Workplace Rehabilitation Management

3:15pm

CLEANING AND CONSUMER BEHAVIOUR: THE LAST MILE OF A COMPREHENSIVE HYGIENE SOLUTION Joanna Corrick - Mirvac, Holly Seale - UNSW Sydney, Jonathan Weiss - Reckitt

Gold Sponsor:

Gold Sponsor:

Silver Premium Sponsor:

Silver Sponsor Silver Sponsors:

MediaPartner: Partner Media

Education Seminar Sponsor:

Coffee Cart Sponsor:

SPONSORED

As COVID-19 numbers grow, does your team know the difference between cleaning and disinfecting?

T

he COVID-19 pandemic is not over. In fact, a recent article stated “Australia led the world in per-capita COVID infections.

In May 2022, 54,591 cases were reported across Australia, on the back of two consecutive days of about 58,000 cases1.

As we learn to live and work with COVID19, businesses need to protect staff and customers. Surface disinfection is always important, and it has been at the forefront of the response to the pandemic.

In most settings the aim is to clean more often and more visibly to reassure customers, guests and staff while also providing the best possible protection against the virus. However, does your team know the difference between cleaning and disinfecting?

CLEANING VS DISINFECTING

Though these words are often used interchangeably, there are important differences between cleaning and disinfecting.: 8 INCLEAN July / August 2022

• Cleaning removes soil from a surface but makes no specific claims about killing disease causing organisms. Cleaning assumes the process will remove many of the organisms on the surface but also assumes small numbers of organisms after cleaning would be acceptable.

• Disinfecting has the power to kill and inactivate bacteria and fungi and viruses.

When disinfecting a surface, you can use a disinfectant to clean, but must apply it twice, first to clean and then to disinfect. Using a disinfectant that has been through a standardised test method under dirty conditions, allows you to clean and disinfect in one step following the label use directions. (Any time there is visible or “gross soil” on a surface, they must first be cleaned before disinfecting.)

Employees need to know how to properly clean and disinfect surfaces, especially as COVID-19 cases continue to grow. The selection of the right disinfectant is critical. The ready-to-use Oxivir Wipe is a good way to meet this challenge; approved

as a disinfectant for use against COVID-19 as it is listed in the Australian Register of Therapeutic Goods (ARTG). Oxivir Wipes offer a convenient, simple, fast and safe means to clean and disinfect hard surfaces.

EFFECTIVE AGAINST CORONAVIRUS IN 15 SECONDS: SHORTER CONTACT TIMES

Claims on the efficacy of disinfectants should be supported by micro testing conducted in accordance with approved test methods. The time this takes is known as the contact time and it varies from disinfectant to disinfectant. Contact time must be realistically short so that pathogens are killed before the surface dries. Many products in the market are effective against enveloped viruses such as SARS-CoV-2 virus (virus that causes COVID-19), but AHP offers full virucidal performance with realistic and practical contact times.

Oxivir Wipes are effective against coronaviruses in just 15 seconds. This is up to 30 times faster than many ordinary disinfectants.2 In practical terms, this

SPONSORED means an Oxivir Wipe disinfects as it cleans during a single wipe across a surface and are believed to be the only wipe on the market that combines this level of cleaning and disinfection in a single product.

fibreglass and polycarbonate. This makes them perfect for any setting where high performance disinfection is required, including stopping the spread of COVID-19.

SIMPLE AND SAFE TO USE AT ANY TIME

SUSTAINABILITY

SUITABLE FOR ALMOST EVERY HARD SURFACE

If you have questions about Oxivir Wipes or any of Diversey’s hygiene programs, services, products or infection prevention visit our website at diversey.com.au or call 1800 647 779 to speak to our friendly customer service team and find out more.

AHP’s ability to kill pathogens quickly makes Oxivir Wipes ideal for frequent cleaning. The user simply wipes the surface and moves on knowing that the disinfectant will work before it dries. That means the right amount of disinfectant is wiped onto the surface for fast and effective performance every time. There is no need to wear PPE, take special precautions, rinse the surface or worry about preparing solutions.

More importantly Oxivir wipes do not contain volatile organic compounds (VOCs), alkylphenol ethoxylates (APEs), nonylphenol ethoxylates (NPEs) or polyhexamethylene biguanide hydrochloride (PHMB).

Oxivir wipes are ideal to use on almost any surface including stainless steel, chrome, vinyl / PVC, nylon, laminated wall panels, glass, rubber, and such as polypropylene (PP), HDPE, polyethylene,

“

When in the market for disinfectants, building service contractors and facility managers should pick a product that is fast-acting, effective, and less likely to cause irritation and surface damage.

Oxivir Wipes offer additional sustainability benefits.

The active AHP ingredient breaks down to water and oxygen shortly after application. This helps make Oxivir Wipes a highly sustainable alternative to other types of cleaning chemicals or disinfectants.

When in the market for disinfectants, building service contractors and facility managers should pick a product that is fast-acting, effective, and less likely to cause irritation and surface damage. ■

1 https://www.abc.net.au/news/2022-05-15/covid-infections-in-

”

australia-among-worlds-highest/101062364 2 Contact Diversey AU for white paper research reference – Kerry.bear@diversey.com.

Oxivir Wipes

Prevent

®

Respiratory Illnes s Stopping this is up

Fast, effective & safe.

Clean & disinfect hard surfaces in

one wipe

to you. Be prepared

Respiratory Hyg

Hand Hygiene

Frequent hand hygie ne helps prevent sprea d of infection. Wash hands or use alcohol hand sanitiser if soap and wate r are not available.

, be protected.

iene Wear a mask. Cove r your nose and mouth when you sneeze or cough.

Throw away tissu es after use and perform hand hygie ne.

Surface Hygiene

Routinely clean and disinfect frequently touched surfaces to protect others.

See Doctor

If you suspect illness, see your doctor to help reduce severity.

Many people are impacted by the spread of infectio n

Social Distancing

Stay home if sick, minimise contact with others/groups , and keep your distance until 24 hours after fever is gone.

Don’t Touch

Avoid touching your eyes, nose, or mou th, as this provides an easy route for viruses into the body.

Kills COVID-19 in

15 seconds 1800 647 779 diversey.com.au

® Diversey 2020 All rights reserved. AHP® and Design and Oxivir® are trademarks of Diversey, Inc.

Kills

COVID-19 in

15 Secs

Act Healthy

Eat Healthy

Proper nutrition and staying properly hydrated boosts your immune syste m.

Frequent exercise, getting proper amounts of sleep, and managing stres s boosts your immune syste m and speeds recovery.

Oxivir ® Wipes

Kill COVID-19 & Infl uenza A with just one Contact our friendly Customer Service team today 1800 647 779

AUSTRALIA -

NEW ZEAL AND -

wipe!

- divers 0800 803 615 - div ey.com.au ersey.co.nz

All logos and tradema information purposes rks are owned by or licensed to Diversey, Inc. only and do AHP® and Design and Oxivir® arenot replace each user’s responsi © 2022 Diversey, Inc. All Rights bility to assess the trademarks of Diversey Reserved. These material operational, legal , Inc. and other requirem s are provided for general ents applicable to each facility.

Scan QR code to download a FREE Poster for your facility www.incleanmag.com.au 9

SPONSORED

Does your floor care program fit your floor challenges?

T

he challenge of floor cleaning can be subjective. It depends heavily on the expectations that a customer has about the appearance of their floor and the budget they have to maintain it. Floor care is not just the application of a floor finish but a maintenance program in order to achieve the best outcomes and meet customer expectations.

Choosing a maintenance program takes into account various factors. This include: • What is the desired appearance • Are there different flooring materials to consider • How much traffic is the floor exposed to • What time is available to maintain the floor • The equipment required to prepare and maintain the floor

DESIRED APPEARANCE

How does the customer measure clean, is it the high glossy floor or the fact it is free of litter and residual soiling such as stains?

Clean surfaces promote a safe, healthful and productive environment where customers feel secure that they are dealing with a quality supplier.

DIFFERENT FLOOR SURFACES

Floor material and its surface treatment are selected for a particular use, the appearance value and the ease of maintenance and cleaning. Some examples are: vinyl, VCT of vinyl sheet, marble, terrazzo, ceramic tile, concrete and other man-made stone floors.

FLOOR CARE TRAFFIC CONDITIONS

Floors can be exposed to a wide range of traffic conditions such as: foot traffic, equipment such as trolleys, soil Load such as dirt tracking from car parks, chemical soils such as oils, grease, airborne dusts and fumes, traffic quantity or frequency.

FLOOR MAINTENANCE TIME

In today’s floor care environment, less time is available for total access to floors due to extended hours of operation. There is constraint in the number of days during 10 INCLEAN July / August 2022

the week when the customer wants the floor maintained coupled with balancing the costs of appearance expectation.

EQUIPMENT IN FLOOR CARE

Good results on any floor maintenance job require the use of equipment matched to the application or the size of the job.

Equipment should be maintained in a clean good working condition. Chemicals should be selected to match the equipment and application.

TRADITIONAL METHOD

Floor care begins with a clean floor, ready to take the application of a new temporary coating. This clean floor can be achieved either through stripping or through a recoat program.

A coated floor care program generally involves three (3) steps– 1. Prepare 2. Protect 3. Maintain

FLOOR CARE INNOVATION

Innovation in floor care has led to new methods that move from traditional programs of maintaining floors to chemical free cleaning options. One such innovation is the Twister Diamond Floor Pads.

This innovation provides a revolutionary method for everyday machine cleaning of hard floors. With billions of microscopic diamonds, the Twister pads clean and micropolish your floor at the same time – completely without chemicals.

HOW DOES IT WORK?

Diamond is the hardest material on earth and remains effective throughout the lifespan of the pad. These hard diamonds when embedded into a flexible pad have the ability to micro-polish any floor type, making the floor more resistant to dirt! The increased floor quality achieved with the Twister pad results in extended lifespan of both floor and pad.

Diversey recommends the following floor care programs dependent on floor traffic.

w.

The pads can be used with water alone, lasts three times longer than traditional products, and significantly reduce the need for periodic maintenance, all of which improves sustainability and reduces the overall cost.

Used this way these pads reduce chemical usage by 100 per cent, floor pad costs by 66 per cent, and weight of consumables by 98 per cent (which also saves transport and handling) compared with traditional products. Working without chemicals also simplifies cleaning

processes, creates a healthier environment for cleaners and bystanders, and reduces routine machine maintenance burdens.

Twister by Diversey is ideal for daily cleaning of any hard floor type. Dull and worn floors can rejuvenate and transform with clean, uniform, shiny and polished results. The pads are easy to use, simply mount the Twister pad on any type of cleaning machine, pour ordinary tap water into the tank and start cleaning. The diamond impregnated side of the pad is coloured and works as a wear indicator. By cleaning and polishing floors at the same time Twister offers consistent results.

Leading the industry in comprehensive floor care solutions for more than a hundred years.

Diversey differentiates itself by being a solution provider, not a product provider.

We design innovative solutions that exceed performance expectations and help our customers meet their floor care goals through years of floor care knowledge and leadership.

By combining innovative chemicals, application tools, machines and unparalleled support, Diversey solutions deliver more sustainable, reliable and better-quality results at the lowest total cost of ownership. ■

“

SPONSORED

Floor care begins with a clean floor, ready to take the application of a new temporary coating. This clean floor can be achieved either through stripping or through a recoat program.

”

2022 Guide to Floor Care

Leading the industry in comprehensive floor care solutions for more than a hundred years. __________

• Diversey Chemicals • Twister Diamond Pads • TASKI Floor Machines Scan the QR code to explore our Floor Care solutions & catalouge

Call to find out more

1800 647 779

® Diversey 2022 All rights reserved.

www.incleanmag.com.au 11

INDUSTRY NEWS

Kimberly-Clark Professional launches ICON dispenser collection in Australia Kimberly-Clark Professional has launched its ICON dispenser collection in Australia and Singapore.

The ICON portfolio showcases three system solutions for paper towels, toilet tissue, and skincare options such as soap and sanitiser.

To gain a better understanding of how mindsets and attitudes towards hygiene and handwashing have shifted in the wake of the global pandemic, KimberlyClark Professional commissioned a survey1 among washroom end-users and choosers2 in Australia.

The survey revealed present-day perceptions of cleanliness alongside evolving hygiene habits, expectations, and standards, such as: • 63 per cent of public washroom end-users believe confidence in hygiene requires more than just the appearance of a clean facility.

• Nearly 50 per cent of end-users

12 INCLEAN July / August 2022

surveyed indicated that touchless amenities such as touchless soap dispensers, touchless disposable paper towel dispensers and automatic doors are important to make them feel confident that the washroom facility is clean and hygienic.

• Nearly 50 per cent of decision-makers of products in facilities expect public washroom hygiene to be better than now in the next 12 months.

According to Kimberly-Clark Professional, the ICON collection is designed around the servicer, facility manager, and end-user.

“Backed by teams of hygiene and innovation experts, the launch of the Kimberly-Clark Professional ICON dispenser demonstrates our commitment to delivering unmatchable confidence in the washroom,” said Nicole Wu, vice president of Asia-

Pacific, Kimberly-Clark Professional.

“As higher expectations of cleanliness become a lasting benchmark, we want to be a trusted provider of game changing hygiene for the well-being and safety of all users and choosers. The ICON collection offers a new standard with a ‘touchless’ experience as an imperative part of the washroom.”

The ICON collection features an easy-to-read intuitive control panel, and easily visible lighting and servicing cues on control panel indicating new roll requirements, paper jams, and low battery. ICON designs available in Australia include silver mosaic, white mosaic, and ebony woodgrain.

1 The research was commissioned by Kimberly-

Clark Professional. It surveyed 403 washroom endusers and 152 choosers of Restroom/Hygiene and/or wiping products across Australia. The research was carried out in January 2022.

2 Based on Kimberly-Clark Professional™ lab testing

Quality COMFORT you can trust

www.solarispaper.com.au

INDUSTRY NEWS

i-team ANZ introduces online equipment configurator i-team has announced the launch of an all-new online configurator, allowing users to customise their i-products to match their brand look and feel.

“Our brand DNA is to inquire, innovate and inspire, and this new innovation is another demonstration of our relentless passion for new and innovative solutions that make a difference in the world of cleaning,” said Steve Bagshaw, CEO of i-team ANZ. The online configurator is available on the i-team ANZ website. Users can

14 INCLEAN July / August 2022

select from a range of various i-team products, upload logos, and customise colours and finishes and special effects on each piece of equipment.

The i-team operational team then work with clients to finalise their needs and final designs before anything enters the production phase.

Presently, i-team offers customisation on its imop lite, xl/xxl, and certain models of the vacuum range. Additional lines such as i-land trollies and i-drive ride on scrubbers

are expected to be added to the customisation offer.

“In an ever-competitive world, staying relevant and standing out from the crowd has never been more important. Whether at the bid phase in selecting a new contractor, or on their existing operations, clients and consumers are looking for something new,” said Bagshaw.

“Our equipment configurator is going to further enable innovative companies to set themselves apart from their competitors.”

INDUSTRY NEWS

Each product in the Cleanlink range that offers colour alternatives will feature this messaging to assist the user in applying the right tool for the right job.

Blue coloured products are designed for low-risk general cleaning, green coloured products are suited to kitchen and catering areas, yellow is ideal for use in infectious areas, while red is suited to toilets, washrooms, bathrooms, and utility rooms.

Included in this coloured range is a 150cm aluminium mop handle, 400gm blended fibre mop head and 16-litre mop bucket with plastic or metal wringer.

To accompany the new look, Cleanlink has also introduced a new range of cleaning accessories featuring a dish cleaning wand with additional refill sponge, outdoor broom with 120cm handle and pine wood head, and indoor broom with soft bristles to protect floors.

Cleanlink forms part of the ACCO Brands Australia diverse cleaning and janitorial portfolio.

Cleanlink unveils new branding for cleaning supply range After trusted supply to the office products channels for more than five years, Cleanlink has reinvigorated its cleaning supply range to now feature a modern design and feel.

Placing emphasis on its core message of incorporating the industry standard colour coding system, it’s now easier to determine the right Cleanlink product for the right application.

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INDUSTRY NEWS

Gaussian Robotics changes brand name to Gausium Gaussian Robotics, a leading solutions provider of AI-based autonomous cleaning and service robots, has changed its brand name to Gausium.

According to Gausium, the rename is part of the company’s multi-brand strategy. The new brand name represents the company’s self-positioning of 3 “I” — Innovative, Intelligent, and Infinite as well as a product development principle of 3 “S”— Smarter, Safer, and Simpler.

Founded in 2013, Gausium built its autonomous navigation based on advanced SLAM technology and integrated it into cleaning machines in 2017. This becomes the bedrock of Gausium’s fast scale-up of its robotic products.

Over the past few years, Gausium has ramped up its efforts in robotic cleaning and servicing, offering a comprehensive line of autonomous cleaning robots. In 2021 and 2022, Gausium launched its first autonomous delivery robot X1 and the new cleaning product line Phantas.

The company has indicated that building a platform-based service robots’ ecosystem will be key to its development strategy in the coming years. Gausium believes the future of the service sectors will rely on smart robotics solutions and aims to promote the smart digital transformation of the service industries.

Currently, Gausium’s products and services include commercial floor cleaning robots, indoor delivery robots and supplementary accessories like docking stations, cloud platform, and application software.

18 INCLEAN July / August 2022

Abco celebrates one year in South Australia Abco Products, a national supplier of commercial cleaning supplies and machinery has marked one year since the opening of its warehouse in Adelaide.

Craig Dowell, director, head of sales and marketing at Abco, said the opening of the Abco’s fifth warehouse provides the company’s national building service contractors with next day deliveries, onsite service, and technical support.

“Abco offers a very personalised and tailored delivery service where our drivers deliver products safely to the cleaners’ rooms and put them away where they are meant to go,” Dowell said.

“This service we offer really sets us apart from the competition and our national clients in Brisbane, Melbourne, Sydney, and Perth love this about Abco because we care and go that extra mile for them. That’s why expanding to South Australia was such an obvious decision, being able to also provide this service to metro and regional areas of Adelaide instead of using third party freight companies.”

James Bagshaw, managing director of Abco, said the expansion displays Abco’s passion and commitment to leading the commercial cleaning and facilities management industry by increasing efficiencies and bringing these innovative cleaning solutions to South Australia.

“We are personally committed to making sure our new South Australian office is a success, I’ve moved my whole family here temporarily from Perth, Western Australia,’ said Bagshaw.

“I believe South Australia has a lot to offer, and there are vast opportunities available with increased government investment in defence, infrastructure, and the mining industry. This is great for the economy, and we look forward to growing our new branch and employing South Australian staff for many years to come.”

sales@centralcleaning.com.au

www.centralcleaning.com.au

INDUSTRY NEWS

OCS Australia renews contract with Perth Airport OCS Australia’s cleaning contract with one of Australia’s busiest airports has been renewed for three years.

OCS has been working with Perth Airport for 10 years, providing cleaning and biosecurity waste services across the airport’s terminals, commercial buildings, out buildings, and carparks.

In the past two years, OCS has adapted its offering in the face of COVID-19, providing specialised sanitising services after high-risk repatriation flights.

Gareth Marriott, managing director OCS Australia and New Zealand, said

said the enduring relationship with Perth Airport has helped OCS to pre-empt the airport’s specific needs, and find solutions to issues quickly and efficiently.

“For example, the renewal of our contract was the opportune time to reassess the airport’s needs and resulted in the addition of maintenance services delivered by our building repair and maintenance business, Midcity, creating another layer to our services for Perth Airport.”

“We are incredibly proud of the exceptional standard of work our teams deliver at Perth Airport, in particular the T1 International Sanitising Team who were the overall winners in the OCS Australia & New Zealand 2021 Star Award for their expert, safety-first approach to cleaning and sanitizing the international terminal after repatriation flights from high-risk countries.

“OCS is looking forward to this next phase in our partnership with Perth Airport and continuing to grow and innovate our services.”

Make light work of the daily cleaning run PEUGEOT has been cleaning up in the commercial van sector since 1895. Today, the French brand is an Aussie favourite, with the new 2022 range of PEUGEOT vans ready for business.

While there are three van models across the range, the new PEUGEOT Expert Van is an all-rounder with everything you need to get your cleaning jobs done.

The new Expert Van delivers cuttingedge tech, safety, comfort, flexibility, and uncompromising style. Choose from City, Pro or Premium models – or the Special Edition Sport model.

The van is a super capable workhorse with car-like driving dynamics and a fuelefficient, yet powerful PEUGEOT 2.0L HDi turbo diesel engine.

Enjoy nimble handling and manoeuvrability, from the ergonomically

20 INCLEAN July / August 2022

designed i-CockpitTM with intuitive dashboard layout, advanced safety features and seamless technology.

A mid-size van with a big heart, the Expert Van boasts a 1.4 tonne payload and delivers maximum space use - in both short and long body versions.

Enjoy 180 degree opening swing doors at the back and dual sliding doors on most models. Plus, Expert Vans feature the Moduwork mobile office system, allowing for flexible cargo configurations – including carrying items up to 4024mm long.

For those with a bit less to haul, PEUGEOT Partner is the big-small van, with an economical 1.2 L turbo petrol

engine. Compact enough to negotiate tight city locations and most underground car parks too, thanks to its 1.8m roof height.

With short and long body styles it boasts a capacity of up to 3.9 m3, can handle a payload up to 1000kg and fits a full-size 1.2 x 1.2m Australian pallet.

INDUSTRY NEWS

Two-thirds of businesses invest in their office environment to prioritise employee engagement engagement, study finds Employee engagement is now the top priority for global businesses and nearly two-thirds (62 per cent) are investing in their offices, according to a new global survey by ISS. Most companies (69 per cent) have no plans to reduce office space while those which do plan to reduce are at the same time investing significantly in enabling better innovation and collaboration among their employees.

Workplace priorities have changed significantly for businesses over the past two years. Pre-COVID, operational efficiency and cost savings were two of companies’ most prioritised outcomes for office planning and decision making.

Today, however, employee engagement is at the top, while talent attraction has also become a new priority in top five.

The findings are taken from a new survey conducted by ISS, of 100 of its global customers in a range of professional, technology, and industrial sectors. The insights are estimated to represent more than a million office-based employees worldwide.

Jacob Aarup-Andersen, Group CEO at ISS World Services A/S, said the pandemic has accelerated hybrid working models and

employee expectations of flexibility.

“The new mandate of employers is to meet those expectations in ways that cater to the productivity needs of both employees and the company. It is not a question of ‘if’ people are in the office; it is a question of ‘how’ they can best thrive, innovate, and collaborate at work,” AarupAndersen said.

“Right now, we are seeing a lot of companies redefining their offices to accommodate hybrid working patterns and personal preferences, focusing both on the physical place that people work in and the experience that people get when they come to the office.”

The survey found 69 per cent of the companies are either expanding their

office space, redesigning, or keeping what they have or are undecided, while 31 per cent have decided to reduce it. However, the latter group, is also the one that will invest the most in upgrading the workplace.

“Despite the varying approaches to the real estate footprint, the target of employee engagement is the same. There is no ‘one size fits all’ model when it comes to planning the workplace of tomorrow because the workplace must match each individual company and its employees,” Aarup-Andersen said.

“One thing is for sure, though: predictions of the death of the office have been greatly exaggerated. Instead, what we are witnessing now are workplaces being repurposed on a global scale.”

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INDUSTRY NEWS

Show time

In one of the first gatherings for the international cleaning and facility management community since the outbreak of the pandemic, the 2022 ISSA Cleaning & Hygiene Expo is set to shine in Sydney.

R

obotics, sustainability, and innovation are likely to be among the hot topics on the agenda as the cleaning world reconnects at the 2022 ISSA Cleaning & Hygiene Expo in Sydney on September 14-15.

After a number of postponements because of COVID-19, the expo shapes as a chance 22 INCLEAN July / August 2022

for exhibitors and attendees to celebrate the industry’s crucial health and hygiene role during the past two years of the pandemic.

ISSA, the worldwide cleaning industry association, is hosting the event at the Sydney International Convention Centre (ICC), where commercial and industrial cleaners, building services contractors, facility managers and

“That could appear to be the ‘new normal’ way to work, but the reality is that meeting with people in person is way better. It is more productive and efficient and self-motivating.”

Just back from an international event, Phelan says the gathering provided a face-to-face catch-up with suppliers, customers, colleagues, friends, and opinion leaders.

“Smart work is now part of our life, but networking in person is vital for our industry and any industry to progress and innovate.”

Phelan now welcomes the chance to do likewise in Sydney.

INNOVATION TO THE FORE

healthcare and government and education facility representatives will be among the crowd.

Lauren Micallef, Oceania Manager ISSA, says this year’s event will feature more than 3000 attendees, 70 exhibitors, more than 40 speakers, 16 free-to-attend speaker sessions plus four other workshops.

A photographer will be onsite to take headshots of attendees to assist their marketing initiatives.

“More than two years have passed since we all came together,” she says. “So much has happened in between and the market is enthusiastic to meet again.”

The sentiment is shared by Mark Phelan, Commercial Director – Professional at Freudenberg Home and Cleaning Solutions.

“We have all learned to work remotely and had virtual meetings to discuss new products, business opportunities and partnerships,” he says.

The two-day, free-to-attend event in Darling Harbour is the only show in the southern hemisphere that is dedicated to the cleaning and hygiene industry.

Exhibitors will showcase their latest products, services and innovations at a time when many businesses are battling labour shortages and seeking innovative technologies and processes than can boost productivity.

Dr Greg Whiteley, executive chairman of Whiteley, says the expo is a vital part of our industry, especially this year as it gives all attendees the ability to tap into the latest industry trends as businesses emerge from COVID-19 lockdowns and restrictions.

“Our industry is dynamic, and everything is subject to constant change and evolution,” he says.

“If you do not keep up with changes, new products, and technologies, as well as changes in processes, then you and your business will be left behind the competition. You will ultimately run the risk of losing business to your competitors.

Sometimes the changes only benefit your customers, but there are often other innovations that will improve profitability for those that adopt the changes effectively and in a timely manner.”

Whiteley is sponsoring the education theatre at the expo, and Dr Whiteley will be a part of the education program.

Stuart Nicol, ISSA Advisory Council chair and a director of Quipment, says the expo represents the only time the industry comes together socially, too.

“The expo always delivers on a couple of levels – one from a product release point of view as companies use it to get their new products and technology in front of people, but it also gives organisations a chance to meet with the opposition as well and see what they’re doing,” he says.

“They get ideas from the expo and they take that back to their organisations as well.”

Nicol stressed, too, the great educational opportunity that the expo affords attendees as they seek to learn the latest about trends, technology and training in the industry.

Micallef urges international exhibitors and business to make the trip to Sydney, noting

“

INDUSTRY NEWS

This year’s event will feature more than 3000 attendees, 70 exhibitors, more than 40 speakers, 16 freeto-attend speaker sessions plus four other workshops.

”

www.incleanmag.com.au 23

INDUSTRY NEWS that the expo represents one of the first opportunities for global participants in the industry to take part at such a wellattended event. The floor show is almost sold out, with high-profile local and international brands exhibiting.

“The latest products and technologies will be on show and any businesses that move quickly to adopt the latest trends will have a competitive edge in their markets,” Micallef says.

“

The latest products and technologies will be on show and any businesses that move quickly to adopt the latest trends will have a competitive edge in their markets.

”

Lauren Micallef, ISSA Oceania Manager LEARNINGS FOR ALL

Former champion Sydney Swans Australian Rules star Michael O’Loughlin will be one of the featured speakers as part of the education program at the Expo.

Now an executive in the building services industry and a mentor in the Indigenous community, O’Loughlin will join about 40 speakers who will use the education sessions to discuss the post-pandemic road to recovery.

O’Loughlin will be joined by Rohan Tobler, who works for the National Centre of Indigenous Excellence. The pair both play a vital role in ARA Indigenous Services, which offers a diverse range of industrial services through the ARA Group and works to generate jobs for Indigenous people.

ARA director Adam Mercer, who will be on a panel discussion at the expo, says it is significant that the expo will champion Indigenous voices.

“It’s about creating opportunities in the community, and that’s what our session is going to be aimed at and how we can help other Indigenous folk.”

He is also eager to engage in networking while checking out new innovation and technology trends.

24 INCLEAN July / August 2022

“In cleaning, after COVID-19, there’s been a bit of a race to the bottom with costs,” Mercer says.

“Cleaning is always the first that’s targeted to reduce costs, so we have to find efficiencies and we’ll see innovation at the show to give us those solutions.”

More broadly, the education program will ensure visitors from all areas of the cleaning and hygiene industry can receive practical advice from industry experts.

It will cover a wide range of important topics, including corporate social responsibility; technology and innovation; aged care cleaning and hygiene; the risk of working with chemicals; the importance of collaboration; coping with change; and delivering successful tenders and quotes.

Workshops will be held on many topics, including: • LinkedIn: Boost your brand awareness • Differentiate and elevate your business in a hyper-intensive market • The Packaging Challenge: Towards packaging waste circularity solutions for the cleaning and hygiene industry.

• GBAC Risk Management Approach: Who, What, When, How.

THE COUNTDOWN IS ON

With the expo now gearing up, Phelan says the event is the “perfect stage” to introduce new products and solutions to the market.

“We’re looking to this event to show our cleaning solutions and see what the other exhibitors are proposing,” he says.

“But it’s certainly more than that. It’s the possibility to talk to people, understand what the new directions and challenges are and be inspired to improve and be better in what we do.” ■ To register for free to attend the 2022 ISSA Cleaning & Hygiene Expo, visit www.issacleaninghygieneexpo.com.

The INCLEAN Excellence Awards will be announced at the networking drinks at the ISSA Cleaning & Hygiene Expo on September 14.

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The importance of establishing a ‘hygiene culture’ in public spaces post-pandemic

T

o say it’s been a time of change on many different levels since the start of the pandemic is an understatement.

Discomfort and vulnerability are two of the most prevalent emotions people have about heading back out into the world, especially places that were frequently visited before the pandemic hit – schools, malls, and offices, to name just a few.

As the world slowly opens back up in the wake of the COVID-19 pandemic, the return to public spaces has served as a springboard for discussion and debate.

26 INCLEAN July / August 2022

BUILDING HYGIENEFORWARD CULTURE

For a long time during the pandemic, many of us have established routines of minimising outdoor activities and having essential supplies delivered.

As we gradually make our first foray back into public spaces some deem to be petri dishes for viruses, uncertainties about hygiene standards in the open makes going out in person now feel like a whole new experience.

This begs the question – will spaces be able to cater to our hygiene needs, and will everyone else take the same care for our health that we take at home?

SPONSORED If public spaces cannot deliver an environment where visitors feel secure when they’re out, then the wider economic success will be difficult to achieve. The most efficient way to address this issue is to take stock of the state of current spaces with facility managers.

Pre-COVID, businesses’ key concern for bathrooms was providing cost-effective products, with one-fourth listing this as their priority, according to a recent Kimberly-Clark Professionals survey.1 That figure has now dropped to 7 per cent, as business teams shift their focus to ensuring washrooms are as ‘touchless’ as possible (26 per cent, up from 9 per cent). 2 Ideally, people should be able to use shared equipment and spaces such as bathrooms with as little surface contact as possible – from doors to sinks to touchless paper towel dispensers – with access to sanitisation materials for contact surfaces.

For example, more than 50 per cent of people consider a touchless environment in the washroom to be critical, while 47 per cent seek out touchless disposable paper towel dispensers.

On top of that, 72 per cent feel that the condition of a washroom reflects hygiene standards for the rest of the establishment.3 Dr Charissa Ng, Principal Clinical Psychologist from tra Star Care in Singapore, adds that environmental psychology often plays an

“

As the world slowly opens back up in the wake of the COVID-19 pandemic, the return to public spaces has served as a springboard for discussion and debate.

” important role in well-designed shared spaces, in which personal boundaries can be preserved while keeping such facilities open for communal use.

While a shared space naturally blurs the spatial boundaries between individuals, the appropriate and careful placement of contactless equipment in public bathrooms, for example, not only improves hygiene but also mitigates against the infringement of such boundaries. Dr Ng says that consequently, this could serve to improve a person’s experience.

“Individuals often derive a sense of personal safety and comfort when one’s personal space remains intact. Biologically speaking, our brain turns on the parasympathetic nervous system, which lowers the amount of cortisol (the stress hormone) that our body experiences.

This then shuts off the sympathetic nervous system, which is responsible for sensations of anxiety and stress, which leads to inducing a more comfortable user experience, despite the physical constrains of a shared space.”

THE NEW WAYS OF WORKING

The back-and-forth over new ways of working has been another hot topic of discussion, with good reason. Even if the spread of COVID-19 stopped tomorrow, we cannot deny that we have entered a new era of work.

Dr Ng noted, “Unsurprisingly, a significant number of employees would look forward to returning to the office. Apart from the lack of social interaction, working from home has made it difficult for individuals to strike a good work-life balance both physically and mentally.

Meanwhile, having the ability to adopt different environmental settings for work and personal www.incleanmag.com.au 27

SPONSORED

space facilitates boundary-setting, which in the long run allows employees to better cope and manage different facets of their lives.”

But here’s what we know, employees want to return to the office, under the proper conditions. For 41 per cent of Asia Pacific employees, that includes working remotely for 40 to 60 per cent of the work week. Still, 81 per cent according to the Kimberly-Clark Professionals survey4 said they believed office buildings to be high or moderate risk locations for contracting COVID-19.

What will companies need to do to reassure employees that these workplaces are safe shared spaces to return to regardless of the frequency they return to the office, and what sort of hygiene behaviour should we anticipate from colleagues as people return to work onsite?

During their days in the office, employees now expect their health and safety to take priority, with 41 per cent indicating that they would like their offices to provide better on-site amenities, including those that protect their health.5 To achieve that, companies need to take a serious look at current hygiene standards and equipment. In companies with 100-200 employees, 61 per cent agree that bathroom-related complaints rank in the top three in their building or facility. In companies with more than 200 employees, this number remains in the majority – 59 per cent.6

The added benefits of addressing these concerns are that it improves the overall employee experience. Nine out of 10 employers in the region prioritise employee experiences as an indicator of post-pandemic success.7 The key to realising that success is to strengthen hygiene and cleanliness practices in the office, so employees can feel safe, confident, and productive as they return to the workplace.

To ensure that these shared spaces stay up to standard, facility managers need to constantly check in with people or employees – even anonymously – about their experiences within the space to understand what the benchmarks are for future improvements or if policy changes are needed to build a stronger and more reassuring environment.

Dr Ng says, “A sense of agency is often critical to allow for permanent positive changes. As most societies require that members are held responsible for their actions, fostering a sense of control and ownership transforms individual members from mere participants to stakeholders in the process, which naturally leads to higher levels of responsibility and accountability. The implementation of such forms of behavioral management also benefits social groups and promotes social cohesion.”

By taking these steps, public spaces such as offices, schools, healthcare facilities and retail stores can help future-proof their success through heightened hygiene experiences and construct an environment that prioritises physical and mental health for everyone. ■

1 Research was commissioned by Kimberly-Clark Professional. It surveyed 554 washroom end-users and choosers across Australia. The research was carried out in January 2022.

2 Based on the Kimberly-Clark Professional’s research findings.

3 Based on the Kimberly-Clark Professional’s research findings.

4 Based on the Kimberly-Clark Professional’s research findings.

5 https://www.icmif.org/wp-content/uploads/2021/06/ICMIF-EY-Work-Reimagined-Presentation-June-2021.pdf 6 Based on the Kimberly-Clark Professional’s research findings.

7

Willis Towers Watson survey - https://www.wtwco.com/en-TH/News/2021/06/more-than-9-in-10-employers-make-enhancing-the-employee-experience

28 INCLEAN July / August 2022

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ROBOTICS

Robots on the march

Words Cameron Cooper

In the race to cut costs and offer more hygienic commercial and industrial cleaning services, facility managers are increasingly considering a new generation of autonomous machines.

30 INCLEAN July / August 2022

O

ne of the largest shopping centres in Australia, located on the Gold Coast, presents a daily challenge to maintain the highest possible cleaning standards.

However, the Trident Services Australia night cleaning crew which has that job now has a new team member who is making a difference – a Gausium Scrubber 75 robot.

It can run without intervention for almost five hours alongside a cleaning team that can now focus on more detailed cleaning tasks, rather than floor care.

“The twin problems of a labour shortage and a high minimum wage in Australia are both now much easier to manage while keeping the mall showcase clean,” says Tom Culver, Australian country manager for Gausium, which has about 5000 autonomous cleaning robots working around the world in facilities such as shopping malls, airports, schools, offices, shopping malls, hospitals and hotels.

The same Scrubber 75 machines have been used to clean many international sites, including the Mass Transit Railway network in Hong Kong. They can empty and top up water and charge themselves automatically without human assistance. Their sensors also allow them map out the best cleaning routes.

Other robots in the Gausium range include the Phantas (a compact all-in-one model with four cleaning modes), the Scrubber 50 (for smaller centres and supermarkets) and the Vacuum 40 (an autonomous vacuuming robot).

CHANCE TO SAVE TIME AND MONEY

The Gausium robots are part of a new breed of autonomous cleaning machines that are being rolled out in Australia and New Zealand as building services contractors and facility managers seek to save time and introduce efficiencies into their cleaning and hygiene workflows.

ROBOTICS

Brant Insero, the Chicago-based senior director of education, training, certification, and standards at ISSA, the worldwide cleaning industry association, says autonomous equipment clearly has a place within the cleaning industry and that organisations which embrace innovation have the chance to become industry leaders.

“Early adopters will have the ability to workload such equipment into their operations to reduce labour-intensive projects such as daily floor maintenance,” he says.

Nevertheless, Insero says any style of equipment has positives and negatives – and the robots have to be used appropriately.

“As an example, autonomous machines truly do save on labour in specific circumstances such as daily floor maintenance. This allows cleaning professionals to focus on detail tasks during their shift,” he says. “(But) we have been hearing stories that supervisory staff need to be concerned about

the efficacy of the autonomous machines as cleaning staff will turn them on and let them run without checking for preventative maintenance and performance levels.”

When considering adopting robotic technology, many cleaning businesses will be weighing up their investment versus return, according to Steve Bagshaw, CEO of i-team Australia and New Zealand.

For now, he believes smaller, cheaper autonomous machines may be more viable than larger, high-cost machines designed for industrial spaces. In that vein, his business sells the Co-botic 1700, a programmable robotic vacuum cleaner featuring software which can follow detailed instructions on where to clean in a workplace.

“That’s what we see as the trend – smaller units with much lower risks and which are much simpler to use and map,” Bagshaw says.

“They’re a genuinely practical solution.

They’re small enough that you can deploy them comfortably and you’re not worried that they’re going to take down a freestanding TV, or trap someone’s foot up against the wall. All those OH&S risks are taken away and the financial risk is almost reduced to zero.”

By contrast, Bagshaw says some facility managers are wary of spending tens of thousands of dollars on larger robots that may not be able to clean up close to walls because of their scale.

“When it’s a $50,000 investment, it’s a different ballgame,” he says.

“There’s certainly a lot of anticipation because robotics is an exciting concept. But the business-value case for those larger and more expensive robots – to deliver value for organisations – is not playing out yet.”

“

Australia is on the cusp of having a robot revolution here, with our high cost of living and relatively high minimum wage. It makes for a perfect setting for robots

”

Tom Culver, Australian Country Manager, Gausium

ADVANTAGES FOR BUILDING SERVICES CONTRACTORS

As artificial intelligence enables technology advances, autonomous machine manufacturers and distributors have been advocating the advantages of their robots for cleaning and hygiene-related work. They point to ever-improving efficiency and productivity with robots.

Joe Camilleri, managing director of Central Cleaning Supplies, says the best robots are able to achieve consistent cleaning results, repeatedly.

“This translates to less water and chemicals used and visibly cleaner floors,” he says.

“Robots are able to free up personnel from repetitive floor cleaning, leaving them to focus www.incleanmag.com.au 31

ROBOTICS

more on detailed duties such as touchpoint cleaning.”

Central Cleaning Supplies distributes the LionsBot range of autonomous machines, including LeoScrub (a scrubber that slashes water use), LeoMop (a quiet machine that leaves behind much drier floors), LeoVac (which has an optional HEPA filter for cleaner air), LeoPull (a robotic pulling machine which can drag around a 450kg bin), LeoRay (which disinfects surfaces through UV-C radiation), Rex (for large commercial spaces) and R3 Scrub (a new compact cleaning companion).

The machines can work around the clock and are known for their ease of deployment and monitoring, as well as their positive impact on productivity.

“Through a cloud-controlled app, the cleaners are able to receive notifications if there are any issues on the robots and issue remote commands,” Camilleri says.

“This effectively means that the cleaners can clean multiple places simultaneously.”

He says the best return on investment typically comes from facilities with extensive floor space, or areas that require frequent floor cleaning.

While robots provide an opportunity for cleaning contractors and facility managers to reduce labour costs and better manage repetitive tasks, Insero says there can be challenges. For example, some contractors struggle to house large equipment in their facilities because of storage constraints.

“Some regions of the world have unique architecture, which creates smaller working environments as well,” he says.

“If the customer allows for dedicated storage for the contractor’s autonomous equipment, this can help the contractor realign their labour to focus on tasks that will create higher levels of quality.”

Insero says the world is continuing “to shift toward cleaning for health”.

“To focus on this, contractors need to begin relying on technology to help achieve their normal soil-removal requirements.”

CHANGING PERCEPTIONS

There has been resistance to autonomous machines from some cleaner and facility managers in the past. Historically, there were concerns that robots would come at the cost of human jobs, while the upfront costs of the technology worried some potential buyers.

32 INCLEAN July / August 2022

Bagshaw admits that some facility managers have been turned off robotics because of poor-quality machines that were offered in the past. However, he believes the latest smaller robotic vacuums, in particular, have allayed some of those concerns.

Demand for such smaller robots will continue, according to Bagshaw, especially given labour shortages in markets such as Australia and New Zealand and some other international markets.

“With the labour markets so constricted globally in the western world at present, there’s such a shortage of staff. Therefore, people are embracing any ability to turn staff hours into higher productivity and payoffs by just getting the basics done with robots.”

“

Forward-looking cleaning contractors who invest and fine-tune their operations to incorporate robots to complement their workforce will be able to better deliver a much more competitive bid and thus gain an edge

”

Joe Camilleri, Managing Director, Central Cleaning Supplies Camilleri says users are much more confident operating the new-generation robots. They can now access more places, and the average cleaner can use the robots without as much specialised training.

“The ease of use now has surprised cleaners, so much so that with minimal training they can become proficient robot users.”

In making an investment in robotics, he advises buyers to shop around to get the best and most appropriate machine for their purposes.

“Another area to consider is the environmental footprint of the robots – namely, how much water it uses and the runtime,” Camilleri says.

“Look for a supplier that offers comprehensive technical support and provides around-the-clock service.”

Culver agrees that getting the right service and support is crucial for prospective purchasers of robots. He believes Australia is ready to embrace a new generation of cleaning robots.

“Australia is on the cusp of having a robot revolution here, with our high cost of living and relatively high minimum wage. It makes for a perfect setting for robots.”

DATA DELUGE

Camilleri adds that autonomous machines offer “evidence-based work” in that they can provide detailed cleaning reports and data to validate the cleaning coverage and quality of their work.

This means that contractors can better communicate cleaning goals with their customers and potentially gain an edge with tenders.

“Forward-looking cleaning contractors who invest and fine-tune their operations to incorporate robots to complement their workforce will be able to better deliver a much more competitive bid and thus gain an edge,” he says.

According to Insero, the ability for new robots to provide enhanced data and become integrated into other areas of the built environment can be a game-changer.

“If the challenge of ‘can you do more with less?’ continues to be a trend, experts will focus on providing solutions for the challenge,” he says.

“As an example, from 2021 we saw autonomous floor machines in retail environments also scanning the inventory on shelves as it passed by. This type of solution also allows contracts to embed themselves into the customers’ business even more.”

Insero encourages businesspeople in the cleaning industry to examine the benefits that autonomous equipment can deliver.

“Customer expectations are rapidly changing and so should your solutions.”

He says technology creates a working environment of curiosity, excitement and enhanced knowledge.

“We now have tools that will help younger professionals look at the cleaning industry differently. As an industry, I see autonomous machines, robotics, and integrated technology as a way to bring younger professionals into the workforce for our industry.” ■

E

BE

R

A

FT E R

Rosemor Rotomatic Escalator Cleaning Machine Achieve a thorough clean of both the vertical and horizontal surfaces of each step in as little as 2-3 hours.

FO

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Features include: • Industrial grade touch screen interface • 5 cleaning programs • Large detergent tank capacity • Revolutionary self-cleaning mode • NEW ultra compact size Wear Resistance & Protection Manufactured using quality materials and components. Featuring a heavy duty, hard anodised, twin vertical plate chassis design.

T20 Compatible mounting points incorporated into every Rotomatic, making adoption of the optional T20 Travellator Cleaner even easier.

1800 314 580 commercial@godfreys.com.au

SPONSORED

Kärcher releases new Battery Power+ range with industry leading technology

The Kärcher Battery Power+ range delivers a unique user experience with endless compatibility, safety, and enhanced productivity

34 INCLEAN July / August 2022

K

ärcher is leading the charge in the Australian commercial cleaning industry, with the release of its first ever battery-powered range.

Kärcher, the global leader in cleaning technology and solutions, has redesigned its battery technology to create a range of innovative and sophisticated professional products, which include a number of first to market features.

“Trailing machinery cables are a common health and safety risk in the cleaning industry which is why the Battery Power+ range has been designed with the end-user in mind,” explains Hamish Matheson, Region President, Oceania, Kärcher.

“By using battery-powered machines, such as the Kärcher Battery Power+ range, cleaners can maximise mobility while also reducing their risk of any trip hazards on-site.”

REAL TIME TECHNOLOGY

The unique Kärcher Real Time Technology offers users intelligent readings of the battery status. Compared to traditional LED displays, the operating and charging status are displayed in detail.

When the machines are in operation the user is constantly aware of the remaining run time and thus knows to the exact minute when the battery has to be changed or charged. The remaining run time is recalculated when the battery is placed into a different machine, so users always have a real time reading no matter what machine they are using.

Additionally, during the charging process the remaining charging time is shown on the display. This means the user knows exactly when they can start working again.

Other sophisticated features include a robust IPX5 splash-proof case, powerful lithium-

SPONSORED ion cells, with intelligent cell monitoring, and efficient temperature management to avoid overheating.

MACHINE COMMUNICATION

Without any annoying cable, battery-powered machines offer maximum freedom of movement and are ready for use in an instant.

The machines in this platform are compatible with the high-performance 36V Battery Power+ battery that comes in 6.0Ah and 7.0Ah. The batteries of the Kärcher Battery Power+ platform are designed so that they can communicate with the machine they are connected to.

With just this battery, you can switch between operating Kärcher Battery Power+ machines such as the Backpack Vacuum, Tub Vacuum Cleaner, Wet & Dry Vacuum Cleaner, Spray Extractor, Carpet Sweeper, Floor Scrubber Dryer, High-Pressure Water Cleaner and Leaf Blower.

Whether it’s removing marks from textiles and upholstery with the Spray Extractor or cleaning spills in commercial locations such as hotels with the Wet & Dry Vacuum, the 36V Kärcher Power+ battery offers both flexibility and powerful cleaning.

“Kärcher’s Battery Power+ range of cordless equipment allows cleaners to move freely and safely without the drag of a power cord – accessing even the narrowest of spaces,” says Matheson.

“The Battery Power+ range is ergonomically designed and engineered, making it easier for cleaners to operate and transport while on-site.”

time of 64 minutes with a 7.5Ah battery on eco!efficiency mode. The robust and low-noise machine is customised to the needs of hotels and retailers and can also be used when the area is open to the general public.

Battery Power+ Wet and Dry Vacuum Cleaner NT 22/1 Ap Bp L Compact, light, and versatile, the NT 22/1 Ap Bp L is the first-of-its kind battery-powered wet & dry vacuum cleaner. The NT 22/1 Ap Bp L also impresses in places without an external power supply for demanding wet and dry vacuum applications. It has a run time of 31 minutes.

Battery Power+ Spray Extractor Puzzi 9/1 Bp The Puzzi 9/1 Bp Spray Extractor is the world’s first professional battery powered spray extraction machine on the market, capable of cleaning upholstery and textile areas anywhere and at any time, with no reliance on external power sources. It has a run time of 35 minutes with the 7.5Ah battery.

Battery Power+ Carpet Sweeper CVS 65/1 Bp The CVS 65/1 Bp Carpet Sweeper is perfect for large carpet areas and can be cleaned and maintained with maximum flexibility and is faster than most carpet vacuums. This product comes with dual-HEPA filtration system and has a run time of 60 minutes with the 7.5Ah battery.

“

Trailing machinery cables are a common health and safety risk in the cleaning industry which is why the Battery Power+ range has been designed with the end-user in mind.

”

Hamish Matheson, Region President, Oceania, Kärcher.

FLEXIBLE AND EFFICIENT CLEANING

Products in the Kärcher Battery Power+ battery range include:

Battery Power+ Backpack Vacuum BVL 5/1 Bp The powerful and battery-powered backpack vacuum BVL 5/1 Bp allows cordless working with maximum mobility. The BVL 5/1 Bp Backpack Vacuum is 50 per cent lighter than its predecessor and is the first and only backpack vacuum made of expanded polypropylene (EPP), winning the IF Design Award 2022. Ultralight at only 4.6kg, it’s perfectly suited to cleaning the narrowest of spaces and has a run time between 50-64 minutes, depending on the choice of battery.

Battery Power+ Tub Vacuum Cleaner T 9/1 Bp The T 9/1 Bp Tub Vacuum Cleaner effortlessly combines cordless flexibility with the performance and cleaning quality of a mainsoperated dry vacuum cleaner. Flexible and powerful in nature, the machine has a run www.incleanmag.com.au 35

SPONSORED

“

Kärcher’s Battery Power+ range of cordless equipment allows cleaners to move freely and safely without the drag of a power cord – accessing even the narrowest of spaces.

”

Hamish Matheson, Region President, Oceania, Kärcher.

Battery Power+ Floor Scrubber Dryer BR 30/4 C Bp The BR 30/4 C BP Floor Scrubber Dryer is an alternative to manual cleaning of hard surfaces, with a cleaning range of 200m2. The machine is lightweight at 14 kg and has a long-lasting lithium-ion battery with a 30 minute run time. The contact pressure, which is 10 times greater than that of a conventional wiping mop, and a roller speed of approximately 1,500 revolutions ensures significantly better cleaning results.

Battery Power+ High-Pressure Water Cleaner HD 4/11 C Bp The HD 4/11 C Bp High-Pressure Water Cleaner takes two extremely powerful 36V lithium-ion batteries and is the first battery-operated professional high pressure water cleaner from Kärcher and 36 INCLEAN July / August 2022

a first to be able to use a non-pressurised water supply (e.g., bucket) to pump out high-pressure water. Complete with the EASY!Force trigger gun and dirt blaster, this really is a pressure washer like no other.

Battery Power+ Leaf blower LB 930/36 Bp The LB 930/36 Bp Leaf Blower is both quiet and powerful, removing leaves and other debris quickly and effortlessly, particularly in hard-to-reach areas. It is gentle to the environment, easy to handle, and inexpensive to run. It is lightweight at 3kg and has a powerful blowing force of 14 N.

Battery Power+ 36V Lithiumion Battery Protected by a high-quality, robust and impact-resistant casing with an IPX5

protection rating, the Kärcher Battery Power+ 36V lithium-ion battery with a capacity of 7.5Ah or 6Ah brings together high performance with impressive endurance.

Developed for Kärcher cleaning machines in the 36V battery range, the battery is super intelligent and perfectly safe. Intelligent cell monitoring protects against overload, overheating and deep discharge while the efficient temperature management guarantees safe heat regulation of the batteries so that the maximum power is always delivered safely. Battery and charger sold separately. ■ To learn more about the Kärcher Battery Power+ range, visit www.karcher.com.au.

36 V BATTERY POWER+

PORTABLE POWER. NO CABLE. ENDLESS POSSIBILITIES. Welcome to the Kärcher Battery Power+ range built by professionals for professionals.

With leading technology, the new Kärcher Battery Power+ range takes your cleaning abilities to the next level with IPX5 lithium-ion batteries that will keep you informed of your remaining run time, so you will always finish the job.

PROCUREMENT

Getting the green light for Words Cameron Cooper In addition to tackling the typical writing, regulatory and pricing issues with tender submissions, cleaning and hygiene companies must now be up to speed with modern demands around environmental, social, and governance (ESG) policies.

38 INCLEAN July / August 2022

G

reat tender writing can be the difference between success and failure for cleaning companies and building services contractors – yet too few business owners devote much time to the skill.

For those who only periodically complete such tender documents, it can be a somewhat tedious and time-consuming task. However, in the absence of outsourcing the job to a third-party specialist, there are some guidelines to follow that can help.

Vanessa Watson, founder of business consultancy Give and Take Co, advises clients on sustainable environmental, social and governance strategies.

She is also an experienced tender writer and believes that ESG compliance is one of the keys to winning contracts for cleaners and other service providers in today’s market.

“There’s so much noise around ESG and pressure coming from regulatory bodies and the broader community for businesses to do the right thing,” she says.

“When submitting tenders, smart companies have an ESG plan, including developing an

tenders

authentic Reconciliation Action Plan, and wellthought-out policies and procedures to address important issues such as biohazards and modern slavery. While your company may not be large enough to be officially required to have these policies by law, I encourage all businesses to understand the benefits of these policies for their team, the community, and for the success of their company.”

Without paying attention to such detail, Watson says there is every chance that a tender document will fall to the bottom of the pile.

While such a rigorous tender approach could be daunting for some, she urges cleaning and hygiene businesses to get on board and respond to the needs of their prospective clients.

“They want to see transparent and ethical supply chains. They want to see little or no plastic, or at least a circular path to recycling and reusing that plastic. There’s a huge amount of work that can be done to reduce emissions and landfill in the cleaning industry.”

THE WRITE STUFF

Susan Crane, a tender-writing specialist and business consultant at Crane Consulting, knows

environmental and diversity policies, and any relevant financial, revenue and insurance details.

Crane also suggests generating a table that lists client details, what you did for them, standout achievements and appropriate testimonials.

Unfortunately, she says, most businesses ignore capability statements.“You should have one and then keep it up to date, so you have the information on hand if a request for proposal (RFP) or tender comes out.”

3. Register on tender notification services In addition to any relevant government, private sector and industry websites that list tenders, Crane advises registering for sites such as ICN Gateway, which identifies business and tender opportunities, plus relevant federal and state procurement sites.

“If you have registered and have all your business information set up on these platforms, you’ll automatically get picked to be able go to tender on that work.”

what it takes to get tenders across the line.

She will conduct a workshop on the topic at the ISSA Cleaning & Hygiene Expo in Sydney in September. She recommends a five-point blueprint for tender writing.

1. Have a marketing plan Such a plan comes before any tender processes and provides clarity on the goals and direction of the business, which can then translate into clear messaging when writing tender documents and drafting quotes. Smart marketing and networking also make it easier to build relationships with clients and prospective business partners, including those who may be sitting on a tender panel. “They need to know who you are,” Crane says. “If they do, you’ll probably get a ticket to the dance.”

2. Create a capability statement This document should be comprehensive and cover the profile of your business and any overarching mission and goals. In addition, it should outline specific details related to areas such as quality management systems (including Cleaning Industry Management Standard [CIMS], GBAC, and ISO certifications), continuous improvement programs, key personnel and expertise in your organisation, the types of equipment and technology you use,

“

PROCUREMENT

Ultimately, a tender document is a reflection of your business, so it needs to be professional and compelling at the same time.

The devil is often in the detail.

”

4. Focus on the tender-writing details Your business’s capability statement should provide core information that can be used in any tender document. Then, with specific tenders, it is crucial to ensure that all questions and requirements from the would-be client are addressed, along with the basics such as your ABN and whether you plan to sub-contract or not. “Don’t be afraid to ask questions, or alert them to any errors, after getting the tender document,” Crane says. “This makes you look professional and forthcoming and it will be looked upon as a good thing.”

In terms of the writing style, imagine you are drafting copy for your website that is clear and concise and largely free of jargon. “And don’t write War and Peace,” Crane says. “Keep the wording specific and to the points in the tender.”

Do your research, understand the audience, and run the final draft of the tender past other colleagues or professionals to ensure it reads well and hits the mark. That includes proofreading the document and running a spell-check.

“A lot of companies just fire off documents,” Crane says. “They don’t have a chance.”

5. Make sure the price is right Putting in a lowball tender offer with the thought of renegotiating later is a recipe for failure, Crane says. “If you do that, you’ll kill the relationship.” A smarter approach is to provide an appropriate price for the project and to point out the value and additional services that the quote covers over and above the brief.

To be able to do this correctly, you must understand your cost to serve and there are tools available on the ISSA portal to assist with this assessment. Such a move is vital, especially www.incleanmag.com.au 39

PROCUREMENT

LIVE AND LEARN

Tips for writing successful tenders • Include a clear and persuasive introduction that outlines the rationale and central proposition of your bid.

• Answer all questions clearly and succinctly, as ignoring parts of the tender requirements can see your submission being dismissed or marked down.

• Write responses that specifically address the customers’ requirements, rather than just copying and pasting material from older tenders you have prepared.

• Ask relevant questions to seek clarity if some elements of the tender document are lacking, unclear or ambiguous.

• Ensure you meet any legislative requirements such as rules under the Modern Slavery Act. • Highlight your experience working on similar contracts if that is the case, but do not overstate your knowledge.

• Outline ideas for achieving value-for-money in the delivery of services and present ideas for improvements in quality and innovation.

• And last, but not least, submit your tender before the deadline closes.

during times when labour availability and costs can be unpredictable.

Crane says cleaning and building services contractors should check how the prospective client wants the job to be priced. Will it be per square metre of cleaning, based on labour outputs, or a combination of labour costs and consumables? “If they haven’t specified this in the tender, ask them up-front.”

AN EYE FOR DETAIL

Ultimately, a tender document is a reflection of your business, so it needs to be professional and compelling at the same time. The devil is often in the detail.

For example, it is quite common for incumbent suppliers to think that the tender panel knows about their organisation and capabilities. Therefore, they leave basic information out of the 40 INCLEAN July / August 2022

document. Never assume, especially given that many companies now use third parties for tender evaluations.

Watson says there is a wealth of information on the internet for companies pitching to tender. They can, for instance, go to the website of Better Building Partnerships, a collaboration of leading property owners, to school themselves on green leases and what is required of cleaners who are servicing such buildings.

“Then the cleaning company can get an understanding of where their role falls and what they would have to do to be the successful tenderer.”

There is also the option of getting external experts to guide you through the tender process and ensure that you have the very best chance of winning the deal.

“It de-risks the whole process,” Watson says.

The recent focus on ESG as part of tender submissions can be a valuable learning process that allows businesses to grow and evolve. “It’s not about ticking the boxes and getting the jobs,” Watson argues.

“There’s a bigger reason now. ESG is all about how you treat the planet, how you treat your people, and how you run your business.”

You still must be authentic, however, with regard to any claims you make about your business.

“It’s one thing to write a Modern Slavery policy that, in theory at least, covers a business’s requirements,” Watson says.

“It’s a different thing to have the procedures and to actually live that truth to make sure those procedures happen.”

“

The tender is almost the last piece. The way you run your business and incorporate ESG into your company’s DNA will put you in a strong position to win these tenders.

”

Vanessa Watson, Founder, Give and Take Co In that sense, Watson believes the hard work really has to be done well before businesses even think about competing for contracts.

“The tender is almost the last piece. The way you run your business and incorporate ESG into your company’s DNA will put you in a strong position to win these tenders.”

Of course, businesses cannot expect to win every tender, every time. Crane says if you miss out, it is perfectly reasonable to ask why.

Indeed, a failed tender bid represents a chance to reset and do better the next time.

Be professional and write a letter to the prospect thanking them for the opportunity to bid and request details about how the tender proposal could have been better.

“Most people will give you feedback,” Crane says. ■

sales@cleanstar.com.au www.cleanstar.com.au

PAPER & DISPENSING

Dispenser science comes in

handy

Innovation and technology are evolving in the paper and dispensing space as companies respond to COVID-19 infection threats, but one thing that is not changing is a commitment to customers and sustainability.

Words Cameron Cooper

42 INCLEAN July / August 2022

W

hen Australian swimming superstars Emma McKeon and Ariarne Titmus compete at the Birmingham Commonwealth Games in July and August, they will be part of a hand-hygiene blitz that is drawing on the latest science.

About 3000 hand-sanitiser stations will be placed across 15 sites at the Games in England, but they will not just be located randomly.

Jonathan Weiss, commercial director of B2B for Europe, Australia and New Zealand at Reckitt,

which owns Dettol, says the deployment of the dispensers will reflect expertise and insights from London School of Hygiene and Tropical Medicine behavioural science experts on sanitiser placement.

For example, Dettol’s research has shown that if a hand-sanitiser station is placed on the righthand side of a door, usage will typically be 30 per cent higher than if it is placed on the left.

While the jury is out on why this is so – perhaps it could be that more people are right-handed – Reckitt and Dettol are using the

PAPER & DISPENSING

findings to create “protected hygienic spaces in Birmingham, as well as at cricket stadiums, hotels and other venues around Australia.

Based on Reckitt’s experience from large events, sanitiser stations are more likely to be used when placed at points in queues where people have stopped, while Reckitt is putting clear and direct hygiene messaging on its dispensers – for example, “Sanitise here” is regarded as more effective than “Please sanitise”.

“Innovation in this space is more than just around the dispenser unit,” Weiss says.

“It actually brings an ambition to raise the bar on hygiene, and sometimes that can be through science innovation, signage, communication or even gimmicky things on hand-sanitiser stations that will get people to use them more frequently.”

PAPER TRAIL

In the washroom paper space, Solaris Paper is also responding to market needs as more employees return to offices following the removal of many COVID-19-related workplace restrictions.

Jeff Lewis, national business development manager at Solaris Paper Australia, which distributes tissue and hygiene brands such as Livi, Sorbent Professional and Handee Ultra, says sales volumes have been on the rise for the company’s commercial products in recent months, especially in sites such as hospitals and aged care, restaurants and cafes, hotels and offices.

“Demand has gone back to what you might call ‘the new normal’, but there are still significant supply-chain challenges,” Lewis says.

Those supply-chain bottlenecks have contributed to a massive spike in freight costs.

“Anything you’re importing or moving around Australia has pretty much tripled in terms of freight prices from where they were 18 months ago,” Lewis adds.

“As COVID eases and supply chains free up, hopefully we’ll see some recovery with freight costs as well. But customers understand the challenges and they’re quite prepared to pay extra for freight just to get product.”

For the dispensing of its paper products, Solaris Paper has been focusing on simple, high-volume stations that are easy to refill and service. Lewis notes that there has been some customer resistance to touch-free and electronic dispensing because of price premiums associated with that hardware.

“And if you have electronic machines and they fail, there’s no immediate backup,” Lewis says.

AT YOUR SERVICE

Kimberly-Clark Professional is committed to rolling out intuitive dispensing solutions that still meet customers’ budget needs.

The paper-products giant has launched its new ICON dispenser collection – which includes paper towel, toilet paper, soap and sanitiser dispenser options – and is designed with the cleaning staff, facility manager and user in mind.

“In Australia, we have seen an increase in demand for touchless dispensing and sanitiser, and we noticed this trend early during the pandemic,” says Simon Christensen, GM, Australia for KimberlyClark Professional.

He believes mindsets and attitudes towards hygiene and handwashing have shifted in the wake of the pandemic. A research survey it commissioned among restroom “users and choosers” in Australia has revealed present-day perceptions of cleanliness, as well as evolving hygiene habits, expectations and standards. The findings include: • 63 per cent of public restroom users believe confidence in hygiene requires more than just the appearance of a clean facility.

• almost 50 per cent of users surveyed indicated that amenities such as touchless soap dispensers, touchless disposable paper towel dispensers, and automatic doors are important to make them feel confident that the restroom is clean and hygienic.

• almost 50 per cent of decision-makers relating to products in facilities expect public restroom hygiene to be better in the next 12 months.

“The survey results demonstrate that now more than ever, washroom users need reassurance that their hygiene, safety and health are a top priority once they enter the washroom,” Christensen says.

At the same time, respondents note that cost-effective solutions and servicing are essential.

“

The need for hand hygiene has not gone away, and if people’s attention has waned it falls on us to drive better behaviours

”

Jonathan Weiss, Commercial Director of B2B for Europe, Australia and New Zealand, Dettol Pro Solutions

HOME TRUTHS

On the back of Dettol’s trusted reputation for helping to provide protection against germs inside homes, Reckitt decided late last year to zero in on the businessto-business market via its Dettol Pro Solutions brand.

The program includes cleaning protocols for high-traffic, high-touch areas, hygiene-centred messaging and hand-hygiene solutions.

“It became very obvious that there was a need for greater protection for people www.incleanmag.com.au 43

PAPER & DISPENSING

“

Demand has gone back to what you might call ‘the new normal’, but there are still significant supplychain challenge

”

Jeff Lewis, National Business Development Manager, Solaris Paper Australia outside the home – that the security blanket on hygiene had been lifted,” Weiss says.

He points to studies which have found that hand-washing compliance can sit as low as 17.4 per cent after using bathroom amenities.1 As a result, Reckitt is committed to educating the public, raising the bar on hygiene and making a difference to health outcomes, even though complacency about the pandemic has seen the volume of sanitiser use start to decline.

“In that environment, a normal business would walk away, but this is a purposedriven company,” Weiss says.

“The need for hand hygiene has not gone away, and if people’s attention has waned it falls on us to drive better behaviours.”

At Kimberly-Clark Professional, Christensen says technology plays a critical role in keeping businesses and people safe.

“We are continually innovating to provide the restroom of the future,” he explains.

“People should be able to use shared equipment and spaces such as washrooms with as little surface contact as possible – from doors to sinks to touchless paper-towel dispensers – with access to sanitisation materials for contact surfaces.”

As part of its mission to create and enable healthier, safer, and more productive workplaces, the company relies on an understanding of its customers and the marketplace to innovate and provide a higher standard of hygiene and efficiency.

According to a recent Kimberly-Clark Professional survey, businesses’ key concern for restrooms pre-COVID was 44 INCLEAN July / August 2022

providing cost-effective products, with 25 per cent of survey participants listing this as their priority. That figure has now dropped to 7 per cent as business teams shift their focus to ensuring washrooms are as ‘touchless’ as possible (26 per cent, up from 9 per cent).

Perhaps the most telling figure is that 33 per cent of respondents strongly agree that the condition of a restroom is a reflection of hygiene standards for the rest of the establishment, with another 39 per cent moderately agreeing. That means there is no room for shortcuts with hygiene standards.

SUSTAINABILITY STILL ON THE AGENDA

For all the changes and challenges that the COVID-19 pandemic has brought to the cleaning and hygiene sectors, one thing has not altered – a focus on sustainability.

Lewis says all of Solaris Paper’s products have independent sustainability certification through the Programme for the Endorsement of Forest Certification (PEFC) accreditation. “This ensures that throughout the supply chain, from plantation tree to the finished good, the product is 100 per cent certified sustainable and that will continue,” he says.

The company has a zero-tolerance policy for illegal fibre entering the supply chain. Lewis says if paper towels are produced from sustainable plantations and then dispensed properly in restrooms around the country, they can help boost health and hygiene standards while not harming the environment.

“Single-use paper towels are still the most effective and hygienic way of drying hands,” Lewis says.

Kimberly-Clark Professional believes customers are looking for businesses and brands that are aligned with their sustainability goals.

“When choosing products, customers demand responsible resourcing, including supply chains committed to helping drive change,” says Christensen, who points to the company’s manufacturing mill in Millicent, South Australia. It has achieved 98 per cent recycling efficiency and is progressing plans towards local carbon-neutral goals.

For its part, Reckitt has a three-pronged approach to sustainability. First, it has strong goals around reducing plastics, greenhouse gas emissions and waste.

Second, it is moving to ensure that all of its plastic wipes are biodegradable. Third, despite being a chemicals business, it is advocating against the over-use of chemicals in the B2B space through its approach to targeted hygiene protocols.

Weiss says the key is to have “targeted hygiene, with the right product in the right space at the right time”. He does not want companies blasting their sites with Dettol or using chemicals to try to deepclean every crevice.

“The one-shot-kills-all approach is wasteful of chemicals and may have adverse impacts on the environment.” ■ 1 Sturgeoner, B.V.; Chapman, B.J.; Powell, D.A.

University students’ hand hygiene practice during a gastrointestinal outbreak in residences: What they say they do and what they actually do. J. Environ. Health 2009, 72, 24–28.

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CARPET CARE

Clearing the air on

carpet care

Although carpet cleaning has not received as much attention as other aspects of cleaning during COVID-19’s focus on hyper hygiene, it is a crucial element that can contribute significantly to healthier buildings and superior indoor air quality when it is done properly.

O

n the back of growing demand for carpet-cleaning machines during the pandemic, industry veteran Tony Antonious says customers are demanding two key things.

“It’s all about speed and efficiency,” says Antonious, the owner and managing director of Polivac International, a manufacturer and distributor of commercial and industrial cleaning equipment.

The emphasis in the wake of COVID-19 has been on targeting dirt and debris in the carpet pile with powerful carpet extraction machines and vacuums.

“People are asking for stronger pumps,” Antonious says.

46 INCLEAN July / August 2022

Words Cameron Cooper “They want to clean the carpet quicker, so they need a small, powerful machine that they can fit into the back of station wagon and move quickly. They’re easier than the bigger truck-mounted machines.”

A new pandemic-led focus on indoor air quality has also led to cleaners and facility managers opting for more frequent cleaning of carpet, according to Antonious.

Any commitment to more regular carpet care should be welcomed in the quest for cleaner and more hygienic workspaces as far as Hako Australia managing director Frank Cupido is concerned.

“At the end of the day the key is the frequency of the cleaning and the quality of the equipment,” he says.

While acknowledging that scientists believe carpet is crucial because it acts as an indoor air filter by collecting and trapping volatile organic compounds that can harm people’s health, Cupido says that is only part of the story. An effective combination of quality vacuums and appropriate HEPA filtration is essential.

“HEPA filtration is important because it’s what captures and emits the cleaner air out of the machine, so it’s a barrier,” Cupido says.

“But it doesn’t matter how good the HEPA filter is if the machine has a terrible vacuum motor without the appropriate amount of power. You need a certain amount of air-flow capacity in order to draw dust into that filter and exhaust the clean air out of it.”

FORGOT ME NOT

In all the discussions around the importance of cleaning and hygiene during the pandemic, carpet cleaning has often slipped off the radar.

“I don’t know if people have been thinking a lot about carpet care throughout COVID-19, says Lisa Michalson, co-founder of Cleanstar, a wholesale distributor of commercial and domestic vacuum cleaners and accessories.

“Rather, they have focused on things like fogging disinfectants and spraying. But people have to be educated about the importance of clean carpets and the impact it can have on the air around us as well.”

Michalson believes that, in combination with indoor air purifiers, clean carpets can be a smart way to improve air quality and create a healthier living and working environment.

She is encouraged that more customers are wising up to the importance of using high-quality HEPA 13 and HEPA 14 filters in their vacuums.

Cupido admits his business’s emphasis has evolved more on hard floors and outdoor environments, rather than carpets, as the former becomes ever more popular. However, carpet will always have its place and will require attention to maintain healthy indoor environments.

“Many moons ago, you’d walk through a hospital, for example, and there’d be carpet tiles, but such facilities are increasingly switching to lowmaintenance vinyl flooring,” Cupido says. “Schools still tend to have carpeted areas, but there’s less of it.

There has certainly been a shift.”

He agrees with Antonious that the need for increased speed and efficiency of carpet cleaning is important.

“Good cleaning and quick-drying results equate to speed and efficiency. This has been the driver of equipment development by manufacturers to meet that demand.”

The evolution of better carpet extractors and ride-on extractors for large, open carpeted spaces has also made a difference.

While using the right carpet extractors and vacs is important, Cupido urges facility managers to pay greater attention to measures that prevent carpet damage in the first place, including making smart choices with matting solutions for use in high-traffic locations such as public buildings and commercial offices.

“You’ve got to get the right matting in place, especially near building entrances so that you can clean the grit off the soles of shoes. That really is the key to protecting the carpet because it’s the grit in the deep fibres of the carpet that does the damage.”

Antonious agrees that many facilities are switching from carpet to vinyl floors, but he adds that the need to keep patients and residents warm in sites such as hospitals and retirement homes means that carpet will always be required.

“It goes in cycles – sometimes facilities put carpet down and then they switch and put vinyl down, and vice versa,” Antonious says. “But there are still a lot of areas that need carpet cleaning.”

EDUCATION MORE IMPORTANT THAN EVER

In addition to using high-quality HEPA filters, Michalson says commercial carpet cleaners need to pay attention to tool selection.

For instance, air-driven or power-driven roller brushes that agitate the carpet pile and pick up dust are important.

Such knowledge should be part of an education process that concentrates on the right products and the best possible advice, not just price, Michalson says.

“We need education across the board so that people are more aware of what’s needed to do the job.”

She is also an advocate for commercial vacuum cleaners having bags, rather than going bagless as is the trend in some quarters.

“

A new pandemic-led focus on indoor air quality has also led to cleaners and facility managers opting for more frequent cleaning of carpet.

”

Tony Antonious, Owner, Polivac International

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www.incleanmag.com.au 47

CARPET CARE

Tips for better carpet care results

“

Good cleaning and quick-drying results equate to speed and efficiency. This has been the driver of equipment development by manufacturers to meet that demand.

”

Frank Cupido, Managing Director, Hako Australia “The bags capture and contain all the dirt, which increases the longevity of the machine, and less dirt is then exhausted back into the environment,” Michalson says.

“A lot of cleaners want to go bagless to reduce costs, but the key is to have good products with multiple layers of filtration.”

She also thinks indoor air purifiers have an important role to play in keeping homes and commercial spaces safe, in conjunction with better carpet care. Again, the purifiers should be fitted with quality HEPA filters.

In Cupido’s view, there is a clear distinction between domestic bagless vacuums and the limited commercially rated bagless vacuums.

Domestic bagless vacuums do not hold up to the rigours of commercial cleaning, he says, while commercial bagless vacuums have a place in the contractcleaning segment. However, Cupido says bagged vacuums currently meet the broader needs better and are a lot more forgiving to the user in the commercial cleaning environment.

Regardless of which products cleaners and facility managers rely on for cleaning carpets, it is crucial to adopt a rigorous maintenance regime.

Carpet-cleaning machines need to be regularly serviced, filters need to be cleaned or replaced, and vacuum bags need to routinely changed to ensure any excess dirt is not blown back into the environment.

While this all takes some work and planning, Michalson says it pays off in terms of the longevity of the machines and the quality of the cleaning work.

48 INCLEAN July / August 2022

CHOOSE THE RIGHT PRODUCTS

Antonious, Michalson, and Cupido agree that demand for autonomous robot solutions has not really ramped up yet for carpetcleaning jobs. While basic robot vacuums have become a common feature in homes, such machines do not always suit rooms in hospitals or retirement homes where there is the risk of slip-and-fall accidents.

Cupido adds that most robot vacuums act as a ‘surface clean’ carpet-cleaning process only. They lack the necessary performance of 240v-powered vacuums that have the vacuum power to clean deeper into the carpet fibres. Battery capability places limitations on robot vacuums, he says.

“There’s a trade-off with everything you do. Some people will disagree, but I don’t think they’re a deep-cleaning unit. Battery power is what limits robot vacuums with their runtime and capacity.”

Michalson says that while batteries are improving, the technology is “still not there” for a lot of commercial cleaning work and that higher levels of suction from electricitypowered machines can better feed air through multiple layers of filtration.

“They do not work as well as electricitypowered machines and manual labour, but companies are trying to cut costs.”

Michalson concludes there is a simply formula for carpet care – use quality products, vacuum frequently, insist on high-quality HEPA filters and incorporate indoor air purifiers to complement the cleaning regime.

“Do this and you’ll get the cleanest carpets and air possible, whether it’s in houses, commercial environments, and anywhere else.” ■

1. Insist on a cleaning schedule – regular vacuuming and cleaning of carpets is crucial to lift out and remove soil and grit that will inevitably damage carpet over the long term. Any schedule should outline how frequently carpet is to be cleaned, with high foot-traffic zones needing more frequent attention.

2. Distinguish between full cleans and maintenance cleans – hot water extraction is the most popular method of professional cleaning and provides the deepest clean. However, for time and cost efficiencies, this method can be balanced with methods such as encapsulation cleans involving rotary cleaners that work special products into the pile and make it easier for vacuuming.

This method uses relatively low amounts of water and allows the carpet to dry quickly.

3. Clean up spills immediately – it seems like obvious advice, but it is often overlooked. The longer that spills are left on carpet, the more likely they are to cause permanent stains.

4. Place matting or doormats at all entrances – dirt that is carried on shoes is the most common cause of carpets getting dirty and damaged and it is also one of the easiest to address with appropriate matting.

5. Use appropriate vacuum heads and attachments – whether it relates to suction tools, dusting brushes or bristle bars, make sure that you use the right fittings to clean the carpet without causing unnecessary damage to the pile. Cleaning soft floors with the wrong equipment and chemicals can damage the product and invalidate warranties.

6. Maintain your machines properly – the right equipment with the right servicing regime will go a long way to properly looking after your carpet. Conversely, not taking care of equipment can damage the motors and lead to reduced power thrust and a shorter lifespan.

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RESTORATION

Strength in numbers Restoration leaders reunited for the first time in almost three years at the 2022 RIA Inc. Conference and Trade Show.

M

ore than 250 restoration professionals came together in support of the industry at the 2022 RIA Inc. Conference and Trade Show.

The two-day conference event marked the first time the industry has come together in almost three years after the RIA Inc.’s previously scheduled conferences were cancelled due to the pandemic.

“It’s fantastic to see so many familiar faces once again after three years of being separated by distance and government regulations,” Owen Boak, RIA Inc. Australasian president told delegates in his opening address.

“I would like to thank all the members of our executive and administrative teams for the work they have put in not once, but on three occasions. I would also like to thank the vendors for their continued support,” he said.

50 INCLEAN July / August 2022

LEADERSHIP LESSONS

The conference, which saw attendance numbers increase since its 2019 event, provided highly technical sessions, business and leadership seminars, case studies of major restoration projects, networking events and an exhibition trade show, with more than 20 vendors showcasing the latest restoration technology and equipment.

The conference’s keynote speaker Olympian Lisa Curry gave an inspiring address on how to motivate team members and the importance of putting passion, pride and purpose into work.

The two-day education program explored a myriad of restoration topics, including the principles of decontamination, understanding HVAC systems, the why’s and how’s of containment, mould risks and biological hazards.

Recruitment, retention and creating a positive

RESTORATION

workplace culture were other key themes also addressed.

Chuck Violand, founder and principal of Violand Management Associates, a business consultancy for the restoration and cleaning industries, shared why business leaders need to change their ways of thinking post-pandemic.

“If we’re serious about resolving issues within our business, such as hiring, we have to get serious about changing the way we approach these issues,” he said.

“When COVID first hit, we scrambled. We didn’t know how it was going to play out in our businesses. However, now as we start to recover, this is the risky period, because we assume it’s back to business as usual. The threat to our businesses is being complacent.”

Violand said a key to sustainable growth is communication from management to team members.

“If you’re serious about growing an organisation that can sustain profitable growth, it’s crucial that you surround yourself with the right people in your organisation. One of the ways to keep those right people is by showing gratitude.

“Studies have shown that people leave [their team] before they leave the company. Employees

also stay at companies where they feel valued, even if they have been given a better offer. If we’re trying to retain people, they have to feel a connection to the business.”

RIA INC. PAVES WAY FOR NEW INDUSTRY STANDARDS

At the conference, delegates were also provided with an update on the association’s local arm, which has grown local membership by 16 per cent since the start of the year.

It has hired two full time employees to spearhead membership development, advocacy initiatives and events.

“Since our last [event] we have evolved our industry association from being a subcouncil of the North American brand into an association in our own right that enables us to work harder on building professionalism and standards throughout the region,” said Boak.

Oliver Threlfall, Chair – Advocacy and Membership Committee and CEO of Steamatic, and Wayne Perng, RIA Inc.’s Membership Development and Advocacy Manager, provided delegates with an update on the association’s advocacy activities.

The local advocacy committee is set to soon release a comprehensive series of position

“

Since our last [event] we have evolved our industry association from being a subcouncil of the North American brand into an association in our own right that enables us to work harder on building professionalism and standards throughout the region.

”

Owen Boak, RIA Inc. Australasian President

www.incleanmag.com.au 51

RESTORATION ‘just fall into’. There are a number of RTOs that are developing the course and RIA Inc. hope to partner with some to make sure that we can deliver this training as widely as possible across the industry.”

RESTORERS RECOGNISED

“

RIA Inc.’s local advocacy committee will soon release a comprehensive series of position statements for members and the wider restoration industry. The purpose of the statements are to publicise RIA Inc.’s position regarding issues and matters pertaining to the restoration industry.

”

Wayne Perng, RIA Inc. Membership Developement and Advocacy Manager

52 INCLEAN July / August 2022

FROM LEFT: Ross Riek and David Quinn

statements for members and the wider restoration industry.

“The purpose of the statements are to publicise RIA Inc.’s position regarding issues and matters pertaining to the restoration industry,” Perng said.

New member benefits in development were also outlined, including new staffing, marketing, and training resources, as well as additional promotional opportunities for vendors. The initiatives are the result of an industry survey conducted by RIA Inc. in the last quarter of 2021.

RIA Inc. also plans to hire a full-time advocate to represent the industry after the association reached its fundraising goal of $100,000 at the conference.

“We need a voice to speak on behalf of the restoration industry and to advocate for professional and sustainable claims practices,” Perng said.

Threlfall said the appointment of an industry advocate will help RIA Inc. and the restoration industry “be recognised and respected as a trade.”

Restoration specialist and industry advocate, Christine Boak, also shared her involvement in developing Certificate IV in Cleaning (Specialty Cleaning and Restoration).

Boak said the qualification has been included in Australia’s national vocational education and training (VET) framework by the Australian Industry Skills Council.

“This qualification gives us the opportunity to offer our staff a career pathway and make restoration and speciality cleaning a viable career option rather than something people

The event concluded with RIA Inc.’s annual gala dinner, where the RIA Australasian Lifetime Achievement Award for 2021 and 2022 were presented.

The RIA Australasian Lifetime Achievement Award recognises an individual’s exceptional service and dedication to the restoration industry.

The award is modelled on the RIA’s international accolade, the Martin L King Award. King spearheaded the Certified Restorer Program, which is widely recognised as the highest international qualification in the industry.

David Quinn, Managing Director of FEN (Flood & Fire Emergency Network), received the 2021 Australasian Lifetime Achievement Award.

Presenting the 2021 award, Oliver Threlfall, who received the award in 2019, said Quinn has demonstrated the ethos of Martin King throughout his extensive career. “[Quinn] has been a strong advocate for the industry through various [associations] and is a promoter of the integrity of this industry. He is dedicated to his business, staff and clients.

He is hands-on, with a logical and sensible approach to everything that he does and is readily available to anyone looking for advice,” Threlfall said.

“There’s a lot of people in this room that also deserve this award,” Quinn said while accepting his award.

“Thank you to all the FEN members and the professional restorers who have made this industry what it is. RIA now has the Australian mark on it, and I urge everyone in the industry to keep it moving forward, and together we can do that.”

Ross Riek, Managing Director of Carpet Care Services and RIA Inc. Treasurer, was named the recipient of the 2022 Australasian Lifetime Achievement Award.

RIA Inc. Australasian president Owen Boak credited Riek for taking the lead in the establishment of RIA’s local arm.

“I believe all of us deserve an award for our job,” Riek said. “It’s a tough job working in emergency restoration – it’s tough on us, our businesses and our families – however the industry is also equally rewarding.” ■ INCLEAN attended the 2022 RIA Conference and Tradeshow as a guest of RIA Inc.

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RESTORATION

Contents quicksand How a contents specialist can keep you from getting ‘stuck’ in property damage claims.

Words David Gavilanes

T

he contents portion of a claim is not always something that restoration contractors look forward to—and for good reason.

Few of us in the restoration industry call ourselves contents restoration experts to begin with. Fortunately, that number is growing.

In this article, we discuss how to prepare for a contents claim and why reaching out to a specialty subcontractor is the best call to make to keep your contents safe and your customers happy.

54 INCLEAN July / August 2022

WHAT I’VE SEEN ON CONTENTS CLAIMS I have seen it with my own eyes. When working in apartment complexes with damage to multiple units, you sometimes come across other companies handling claims for their clients. The times that I have been on those losses were always because someone made the choice to outsource the contents to a company that I worked for.

What I witnessed from restoration contractors who didn’t make that call and did in-housework instead is why the industry has seen an emergence of standalone contents restoration companies.

RESTORATION

Every so often, I catch wind of a job that one of our franchisees is a part of, and they’re helping correct the same mistakes. Typically, a nonspecialised restoration company finds that they are in over their heads with the number of contents impacted by the loss, and that company needs to get out of this situation. When this happens, I know at least two things were not done correctly: inventory and packing.

WHAT MAKES A CONTENTS COMPANY DIFFERENT?

THREE COMMON CONTENTS MISTAKES

Key criteria #1: Space

Below are just a few of the most common mistakes I see companies make when looking to do in-house contents.

Mistake #1: There is no inventory People own a lot of stuff, and when there is no formal, systematic process to inventory all those belongings after a property loss, it becomes overwhelming very quickly. Having the proper technology and system(s) to inventory all impacted contents makes the pack-out process less daunting and ensures no contents will be forgotten or misplaced at any point along the way.

Mistake #2: The company packing out the job the first time used the biggest boxes they had This is probably the single biggest rookie mistake we see as contents specialists. People see a large box and think, “Perfect! I’ll put as many things as I can in here!” What they don’t realise is that the payload of a large box is not much different than the payload on a small box.

The construction of a box is made of a single-ply carton, regardless of cubic size. The heavier the contents of a box, the less stable the larger boxes become. If your boxes become unstable, damage to contents becomes inevitable—and unhappy customers can be detrimental to business.

Mistake #3: No contents padding or protection A third common mistake—and my personal favorite of the “we do contents in-house” hallmarks—is when I see hard furniture covered in only stretch wrap.

What exactly is going on here?

There is no padding around any of the furniture, and a thin plastic film covering is the only means of protection. Instead, they should have been utilising furniture blankets, which are used to absorb bumps and keep furniture from scratching while it’s being moved from place to place.

The furniture blanket is a basic investment. It can be frequently washed and re-used over and over again in both pack-outs and pack-backs. Restoration companies tend to accumulate more blankets as they do more contents work. Having a lot of blankets is a sign that you are doing something right.

Despite these common mistakes, there are several full-service restoration companies that make the necessary investment to do contents the right way (Spoiler alert: this investment involves more than just furniture blankets). Three key criteria that make for a good contents restoration company are space, storage, and staff.

The first critical component to a successful contents restoration operation is having a location that is secure and accessible to relocate the entirety of not just one single-family home, but many. The warehouse area that a contents specialist typically retains should have more than 10,000 square feet of storage space. That being said, having a large warehouse alone will not ensure the best outcome for customers—which brings us to the second differentiator for contents specialists.

Key criteria #2: Storage Ideally, storage vaults are also used within the warehouse space to separate jobs, and, when possible, those vaults are double stacked. I have seen firsthand companies that relied on industrial shelving as the only method of storing and separating contents. This may not seem like such a violation of common sense given that all big box stores operate in that fashion. The differences, however, are significant.

At a big box home center, the inventory stored is typically re-stocked with the same or similar items.

At a big box food and home goods warehouse store, the products are separated by category, and re-stocks are timed with sales expectations. Not to mention that all items are new and packaged for retail. None of this is true for contents restoration jobs.

Chaos ensues when contents are not properly stored. In the likely event that the contents may have been inventoried but not scanned to a location, the warehouse manager spends their time looking through aisles like a married man looking for coconut milk at the grocery store for his wife (we’ll find it one day, fellas).

Even if the inventory system allows someone to pinpoint the location of a box or item on a shelf, once removed, the space becomes occupied by another box or item as space is limited. When the original item is sent back to be stored after cleaning, it will likely be placed back on a rack.

However, it may be too close to other jobs at that point. Co-mingling of jobs and cross-contamination becomes an issue in these situations.

Storage vaults are the solution to these problems, which is why they’re integral to the success of

“

Just like any other outstanding property restoration company, a good contents restoration company also focuses on staff training as a constant and never-ending function of the business.

”

www.incleanmag.com.au 55

RESTORATION contents specialists. Storage vaults are dedicated to single claims and never co-mingled. When paired with advanced inventory software, this is a major boost to the clients’ level of confidence that the contents job and their cherished belongings are safe from being mixed up or lost.

Key criteria #3: Staff Another critical difference that separates standalone contents companies from those who occasionally partake in the practice is the staff. A regular mitigation company that goes from handling contents solely when responding to a loss all the way to doing a full contents pack-out is not likely to have a team that is properly trained or prepared for such an undertaking.

Therefore, as mentioned before, you run into common mistakes: boxes are overstuffed and generically labeled, furniture is stretch wrapped but not padded, and breakage becomes a ‘when,’ not ‘if’ scenario.

Companies specialising in contents restoration, however, have dedicated pack-out (and pack-back) crews who are specifically trained on how to inventory contents, separate items by material type, wrap and load breakables, and more.

Just like any other outstanding property restoration company, a good contents restoration company also focuses on staff training as a constant and never-ending function of the business. It is critical for contents providers to continually build and refine their technical and business experience.

In this way, they ensure that they have specialists who can make accurate assessments of damage, communicate clearly with clients, and deliver on expectations. This not only does wonders for the comfort level of the insured, but it

also gives the referring party high marks for avoiding the common stumbling blocks of a contents claim.

GREAT PARTNERSHIPS

The case has been made for contents to be considered a specialty service not just by myself, but by the many specialty subcontractors that have made the investments in warehouse space, storage, training, and staffing.

If you are looking to partner with a contents company here are two things to look for:

1. Visit their warehouse Examine the organisation and cleanliness of the space. Most of the contents-only business owners that I know take great pride in how organized their space is.

2. Inquire on the type of inventory software used Adequate inventory software almost guarantees that the pack-back will be a pleasant experience for the customer as well as the team returning the contents.

When used correctly, inventory software

allows the contents company to create an accurate inventory of boxed items and single items as the job progresses.

Items and boxes are then scanned to the company’s warehouse where they can be moved and processed while maintaining a clear chain of custody. When the job is complete and contents are ready to be delivered back to the property, the team moving the contents back in has certainty that they are returning everything they promised to return.

The best reason to partner with a contents restoration expert is to free up your resources and focus on what you do best.

When you let qualified contents companies handle the contents portion of a property restoration loss, you take the pressure away from your staff, and you’re able to take on more work that you specialise in. You’ll be able to take on jobs without hesitation, knowing that the contents company that you hire will have your back when you need them.

In this way, your contents company will effectively keep you out of the ‘contents quicksand,’ and making your customers happy when they return home as well. ■ David Gavilanes has worked his way up through the industry as a contents technician, manager, magazine editor, and director of the Real Contents Training company. Today, Gavilanes oversees the Blue Kangaroo Packoutz training academy as their Training Development Leader and works directly with the BKP franchisees as their Regional Business Coach. You can reach Gavilanes via his website at bluekangaroopackoutz.com. This article first appeared in ISSA Today and has bene republished with permission.

56 INCLEAN July / August 2022

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RESTORATION

Why management systems matter In the restoration industry, technical expertise will only get you so far.

Invest in management systems to get to the next level.

I

Words Daren Clark

n the restoration industry, there tends to be a lot of talk, workshops, and support groups focused on the technical aspects of our business. One of the obvious topics that is sometimes missing is, “How do you effectively and efficiently manage a restoration company on the business side?”

In the 10 years I have been consulting in the restoration field, management systems and leadership training for owners and key managers are often overlooked by those in the industry.

58 INCLEAN July / August 2022

Management fundamentals apply to the restoration industry just as well as to any other type of business. Management is defined as setting goals and objectives, and then guiding an individual or group toward those goals.

To be effective business managers, we need to have systems and processes in place that allow us to measure and control profitability to make smart decisions for our companies.

RESTORATION

DEFINING COMPANY CULTURE

The foundation of profitability is motivating your employees to follow your management systems, processes, and company culture.

This means defining what is important to your company and putting those words into action.

Value and mission statements look great on the wall, but do those guiding principles translate into actions and attitudes that employees embrace, customers experience, and the public can see?

For example, if a professional image is one of the cornerstones of your culture, do you have a uniform policy that puts that value into action?

Is the uniform policy supported by a uniform allowance, visual inspections by managers, and reasonable consequences if that standard is not met?

CREATE BUSINESS AND MARKETING PLANS

Once you have established your cultural norms and committed to consistently re-enforcing and upholding them, you must have a plan from which to generate profitability.

This starts with a well-organised and practical business plan that outlines your goals and benchmarks for success. A marketing plan serves to support the business plan, functioning as the engine that drives the goals and objectives daily.

When I attend industry events and expos, I talk with many small business owners that work hard on the technical side but have no written plan that holds them accountable as business managers.

At my company, our business and marketing plan is the common link between franchise owner and STOP consultant. As a team, we are all striving toward the success of our shared plan.

HIRING AND RETENTION

Profitability can come from many sources in your company, but one of the primary factors affecting your success is your team.

Recruiting, hiring, and retaining good employees will require distinctly different objectives and processes, as well as budgeting for time and financial investment. You will need to put in the attention and effort required to build trust and rapport with your staff over time.

Management systems ensure you have created an environment that reflects your defined culture, so people want to stay and achieve success.

These systems start with the first inquiry by telephone, text, or submission of a resume and end with the exit interview.

Since your employees are your most valuable asset, having personnel management systems in place shows a well-planned process of investing in that resource. For example, research shows that employees rate salary as only the eighth most

important reason to stay with a company.

Thus, focusing on high salary alone to retain employees will likely end in high turnover.

Moreover, if the average small business owner spends approximately $6000 on recruiting, hiring, and training an employee, personnel management systems must be in place to support and encourage those employees after their initial training to protect that investment.

COMMUNICATION SYSTEMS

Defined expectations, a clear chain of command, and routine communication are just some of the key factors that contribute to the foundation of profitability. Without these pillars of communication in place, inefficiency, confusion, and high resignation rates can set in.

None of your management systems can function without collaborative communication: “Is production talking to administration?

Is administration clear on what marketing needs? Did marketing send those documents to administration?

Your business must have clearly defined methods of relaying information from one department to another. The most effective method is written policies, followed by supporting documents, which are reviewed for accuracy and efficiency (measured and controlled) by managers.

Requiring cross pollination at specific meetings can also drastically improve communication, collaboration, and accountability – which in turn allows managers to make educated business management decisions to improve service and profitability.

“

To be effective business managers, we need to have systems and processes in place that allow us to measure and control profitability to make smart decisions for our companies.

”

IN CONCLUSION

I encourage you to step back and evaluate how many management systems and processes you have in your business. Moreover, how much management training is done within your company? Do you seek experts both inside and outside your business to conduct training and evaluations of these systems? Does that training clearly draw parallels between profitability and management’s ability to train, track, and produce higher levels of productivity?

We are living in an unprecedented age of management with four different generations in the workforce all in need of quality leadership to perform at their peak. Investing in management systems will result in a strong company culture that increases your top and bottom line. ■ Daren Clark is director of operations at STOP Restoration (Service Team of Professionals).

This article first appeared in Cleanfax magazine and has been republished with permission www.incleanmag.com.au 59

RESTORATION

Destroying, bleaching, and preventing mould on surfaces for healthy indoor spaces Tips for eliminating and preventing mould.

Words Shani Troubady

60 INCLEAN July / August 2022

F

ollowing a record-breaking wet start to 2022, addressing mould elimination and prevention is high on the to-do list.

While it may be unnerving to see dark spots develop and then spread across the ceiling, walls, furniture or surfaces, or notice the intensification of an earthy smell over time, the good news is that all mould can be treated.

There are products on the market that help with mould elimination on hard and soft surfaces – many that have been developed in Australia, and have proven to kill mould, remove signs of dead mould and prevent future colonisation.

WHAT CAUSES MOULD TO GROW?

High moisture and humidity play key roles in facilitating mould growth. Under the right conditions, mould can develop within 24 hours and then continue to grow and spread for weeks and months.

Northern parts of Australia which experience long periods of high humidity and regions impacted by recent flooding and heavy rainfall are more likely to experience visible mould growth.

WHAT ARE THE HEALTH IMPLICATIONS OF MOULD?

The presence of mould should never be ignored. If left untreated, mould will release

RESTORATION

spores to continue growth. Spores can travel through the air, potentially causing health issues when inhaled – particularly for people who have asthma or are allergic to mould. Dead mould breaks down to mycotoxins which depress the immune system, potentially causing headaches, sore eyes and running noses.

WHERE CAN MOULD BE FOUND?

Furnishings and clothing – Shoes, bags, cushions, lounge chairs, and other soft furnishings can develop visible mould after becoming damp, wet or in environments of high humidity. Spots of varying colours or a strong musty smell are sure signs of mould. Mould can be cleaned from most surfaces and furnishings, and ongoing treatment can prevent further mould growth however, some items may be unsalvageable, particularly when flooding or excess water damage has occurred.

Carpets - Water damaged carpet is likely to develop mould in 24 to 48 hours. While mould is easily visible on surfaces such as walls and ceilings, mould can go unnoticed under carpets. A musty odour increased allergic reactions, or black, green or white spots indicate that the carpet is growing mould. Lifting a corner of the carpet will confirm if mould is present and the extent of the growth.

Wood and building materials - Most fungi can start growing on surfaces with wood moisture content of 16 per cent and above. Often, dry, tolerant moulds are the first to grow in the early stages of water damage. While visible mould is easily recognisable, it is when mould is hidden that it has the opportunity to thrive and can present significant risks to the health of occupants.

Microbial air samples and/or surface samples can be used to measure indoor environmental conditions and detect the presence of mould and bacteria hidden within wall and ceiling cavities. Once detected, mould concentrations should be effectively reduced using professional remediation techniques.

Air conditioning and heating systems - There’s nothing more concerning than the thought of breathing in contaminated air. Air conditioning systems often harbour mould and mildew and spread airborne spores for more colonies to form.

This may pose significant health risks. Outside air is drawn into the air conditioning system and cooled, and over time, particles and unwanted contaminants accumulate in the system. Telltale signs that mould may be present in an air conditioning system are a musty, earthy smell or visible mouldy spots around air vents. Once detected, a mould remediation specialist can

provide solutions to kill and prevent future mould growth.

HOW TO REMOVE MOULD

With any mould remediation activity, protective clothing should be worn including rubber gloves, eye protection, suitable footwear, overalls, and a face mask. Good ventilation is also essential. In situations of flooding or excess water damage, a mould remediation specialist should be called on for expert advice and services. Mould remediation products that incorporate hydrogen peroxide as a bacterial killing agent will provide a high-speed kill of existing mould.

TIPS FOR ELIMINATING AND PREVENTING MOULD AFTER WATER DAMAGE:

“

While mould is easily visible on surfaces such as walls and ceilings, mould can go unnoticed under carpets.

”

1. Remove unsalvageable mould or water-affected contents immediately from the indoor space.

2. Increase air ventilation and dehumidification to dry out indoor spaces.

3. Identify where mould may be present, including ceiling cavities and walls – visible signs on surfaces or the presence of a musty or earthy smell.

4. Clean mould and water-damaged areas and furnishings with proven solutions that kill mould and bacteria on contact and provide lasting protection.

5. Wearing protection clothing, apply products specially formulated to kill and prevent the regrowth of mould.

6. Leave mould fighting solutions wet on the surface for up to 15 minutes or longer. Check the product packaging or the Instructions for Use (IFU) for the time required for the effectiveness of individual products.

7. Include mould remediation as part of ongoing cleaning and disinfection practices after heavy rain. Even after successful water damage restoration/remediation jobs, it is pertinent to keep indoor surfaces clean and air temperatures/ relative humidity within standards.

8. Continue to control indoor humidity using a dehumidifier or air conditioning unit. Ideally, indoor humidity levels should be around 30-65 per cent to inhibit mould growth. ■ Shani Troubady is an air quality and applied scientist at Aeris Environmental. Troubady specialises in mould and heating, ventilation and air conditioning (HVAC) remediation projects for commercial and residential properties, medical facilities and construction sites across Australia. www.incleanmag.com.au 61

MANAGEMENT

Cleaning by day Improve your facility’s image and cleaning results with a day porter.

A

s a facility manager or cleaning supervisor, your number one goal is to keep your building clean and safe for those who enter.

But how do you achieve a healthy facility when it’s cleaned only once a day? If you desire a better facility image with both appearance and health in mind, it may be time to consider scheduling daytime cleaning services or employing a day porter.

This article will help you understand the unique role of a day porter and how it can benefit your organisation.

WHAT IS A DAY PORTER?

A day porter is a person stationed in a facility(s) to assist in daily cleaning-related duties. Day porters work during a facility’s regular work or business hours and attend to cleaning needs as they arise. The porter should be a professionally trained cleaner with knowledge of best practices for proper disinfection.

Recognise a day porter as a customer-facing team member who represents your department. Because of the nature of the job, an inherent helpfulness and positive attitude are key to this team member’s success.

HOW DOES POLICING FIT INTO DAY CLEANING?

Policing is a term associated with day-porter duties. To “police” means to assess cleaning needs in real-time and perform a spot cleaning when a full cleaning is either not necessary or not possible. Typical policing tasks include the word “spot” in the job description (e.g., spot sweep, spot wipe, spot mop, spot-clean mirrors, and sinks, clean and refill high-use facility areas— or spots).

HOW DO NIGHT CLEANING AND DAY CLEANING DIFFER?

Typically, organisations schedule daily cleaning after hours when the building is empty or at its lowest staffing levels. With few or no occupants around, the cleaning team can perform their work unhindered as they move through the space.

Additionally, they may perform some wet tasks that bring a risk of slip and fall accidents, like floor mopping.

Day-cleaning porter duties may include touching up restrooms; restocking consumable paper and soap supplies; policing entryways and public areas; changing light bulbs; picking up debris in smoking areas; checking cafeterias and coffee stations; cleaning up spills; disinfecting high touchpoints; cleaning glass; and other cleaning tasks that are specific to the occupants’ use of the building.

The day porter doesn’t replace scheduled after-hours cleaning but works in conjunction with the nighttime cleaning team to help provide cross-shift continuity. This results in a fully integrated cleaning solution.

62 INCLEAN May / June 2022

WHY IS A DAY PORTER NECESSARY? To help with infection prevention

One of the greatest reasons to implement a day porter or daytime cleaning solution is to help prevent the spread of infectious diseases such as COVID-19, the flu, or other illnesses caused by pathogenic microorganisms in your building. A day porter can provide repeat cleaning and disinfection of high touchpoints that are key routes of germ transmission and are at higher risk of contaminant buildup.

To boost your facility image It is good for business to have your space clean, safe, well-stocked, and looking presentable all day long. A day porter can ensure hightraffic areas stay clean during busy hours. In addition to keeping bathrooms clean, a day porter can ensure they are stocked with soap, toilet paper, and other necessary items.

A day porter contributes to first impressions of your facility by cleaning up any debris and dirt tracked in by people and consistently checking breakrooms and waiting areas to make sure they are neat and tidy.

To improve public perception of cleanliness Countless consumer surveys conducted in the past two years have shown that COVID-19 has changed public perceptions and expectations for facility cleanliness. Perception of cleanliness directly affects consumers’ choices. If a facility doesn’t look clean, the public may decide not to return.

A day porter can be especially helpful in facilities that are open more than eight to 10 hours a day like big box stores, convenience shops, grocery stores, and medical facilities.

WHAT ARE THE OUTCOMES OF DAY CLEANING?

When properly planned and executed, there are many benefits of daytime cleaning, such as enhanced trust with your building occupants and improved consistency of cleaning results. In addition, properly workloading the daytime cleaning tasks and prescribing the correct tools will minimise unnecessary interruptions in the workday.

Day porters are often the customer-facing cleaning heroes of a facility. Their work helps support the image of your facility and ensures that building occupants are safe and satisfied. ■ Tim Poskin is founder and systems integrator of ISSA’s Cleaning Change Solutions Consulting and serves as the executive director of the ISSA Workloading and Benchmarking Council. He can be reached at tim@cmiccs.com.

MANAGEMENT

What’s your ideal client size?

Learn the pros and cons of working with a few large clients for higher fees versus numerous small clients for smaller fees.

I

n the cleaning industry, as in many other service industries, one of the keys to success is acquiring and maintaining regular customers.

This is especially true for someone new to the industry who needs to build a strong client base for their company.

There are two schools of thought on the way to go about this.

Some cleaning companies prefer to charge a few large clients a bigger fee but may not service them as regularly.

Other companies prefer smaller, more frequent jobs, with smaller fees for a larger number of customers. There are pros and cons to both approaches. You need to figure out what client size works best for you.

THE RISKS AND REWARDS OF LARGE CLIENTS

The American philosophy “bigger is better” often spills over into business, fuelling the assumption that servicing the biggest clients is the only way to go.

Bigger usually refers to the jobs that pay the most. In the cleaning industry, that may mean you’re hired to clean a large facility once from top to bottom to get ready for a special event, or to clean a restaurant or retail store with several locations on a regular basis.

The primary benefit of bigger clients is also the most obvious one; the bigger the job, the more money you will earn. But there is also a large drawback. If the majority of your income comes from a few large clients, and you lose one of them, you are losing a significant amount of revenue. That loss may force you to cut costs in other areas like staffing.

In addition to the money they bring in, there are several other benefits to working with a small number of high-revenue clients.

You can deliver excellent customer service easier by limiting the number of clients you service.

With fewer clients, it’s easier to focus on the needs of each one, building customer loyalty. This personal attention may inspire the company that hired you for a one-time job to call you again the next time it needs cleaning services.

BUILDING A BUSINESS WITH SMALLER CLIENTS

Many cleaning company owners have built very successful businesses by servicing smaller clients on a consistent basis. This tactic works because it is a lot less expensive (as well as less work) to keep an existing client than to find a new one.

While each job pays less, the combined totals may bring in more than one big client. And if you lose one of these clients, you are losing a much smaller percentage of your income than if you lost a large client.

As a business owner, client retention is key. You’ll need to keep your clients happy if you want to keep them. It should go without saying that the main component of this is top-notch service and professional customer relations. But in this day and age, clients need more.

They want customisable services that fit their needs, as well as personal attention that show you are looking out for them. If they don’t get it from your company, they might go looking for it from one of your competitors. This is true no matter how many clients you have.

“

The decision to build your cleaning business on a few large clients – or many small, consistent ones – is up to you.

”

But a cleaning service with a large number of clients must be prepared for the extra time it will take to establish these relationships, while also juggling the demands of scheduling and performing regular cleanings.

BEST OF BOTH WORLDS

The decision to build your cleaning business on a few large clients – or many small, consistent ones – is up to you.

There is no “right” answer to client size, plenty of companies have succeeded doing one or the other.

Or, perhaps, like an investor trying to diversify their portfolio with big stocks and smaller ones, the best answer may be to do a little of both. ■ Doug Flaig is the president of Stratus Building Solutions, a janitorial services franchise organisation. This article first appeared in CMM magazine and has been republished with permission www.incleanmag.com.au 63

MANAGEMENT

The key to successful remote recruitment

T

he pandemic had us all doing acrobatic feats. The swift summersault to remote working, which, for most of us, was working from home. The common thought was we would soon be back in the office when ‘the pandemic is over’. Not so said Delta and Omicron, and remote working established itself as our new working norm, but with a twist. It is working from home 12,000 kilometres away, anywhere and, for some, like the gig economy, anytime.

If still reckoning with the concept of remote work, consider the statistics; after just one year, there was an 87% increase of people working remotely compared to pre-pandemic, and 56% of companies around the world offer some form of remote working.

What of hiring for these remote positions? Pre-pandemic practices won’t suffice. It is a backflip to reprove recruitment strategies.

Remote recruitment is innovative, entrepreneurial, fast and must factor in retention.

KEY TIPS

“

Remote recruitment is innovative, entrepreneurial, fast, and must factor in retention.

”

Remain realistic

The virtual interview

Remote recruitment is a seismic opportunity to source talent further afield, including emerging markets. However, it is still competitive, and regardless of the international sourcing pool, you can’t ask for the world!

Enlightened virtual interviewers consider culture and language. For example, direct eye contact for some cultures is frowned upon, and yet for western culture, it is expected. Sensitivity, understanding, reserving judgment, and being attuned to your own cultural frame of reference avoid misinterpretation and missed hiring opportunities.

Understanding people’s living conditions and family situations will assist with a strong engagement and future retention. We need to know people’s stories better than ever before.

Design interview questions specific to job descriptions and success markers. Suppose accountability and responsibility are now higher requirements; ask questions to discover these attributes.

Use different scenarios to test the critical attributes. If flexibility of hours is a criterion, book interviews that require flexibility from the interviewee.

Panel and multiple interviews provide a broader scope for accurate assessment. The advantage of our remote world is convenience. Use this to conduct interviews succinctly and efficiently. Involve colleagues for different perspectives, such as a designated observer, taking notes of all areas, body language etc.

Introducing multiple people assists with the engagement of your potential new hire. Remember, it is two-way!

In 1969, before it became our reality, the idea of remote work was predicted by Alan Kiron and his ‘dominetics’, how computers and new communication tools could change life and work. And here we are now. What if we had clued on to what Kiron was advocating 50 years ago? Perhaps we would have been well ahead of the curve.

Don’t let the attachment to habitual norms and pre-pandemic/prehistoric thinking and recruitment methods hold back the future potential of your business. ■

Revisit job descriptions Business models have changed, i.e., the way of operating etc., so too must job descriptions harmonising with business objectives.

Abandon dull job descriptions, bullets and lists of tasks etc.

Remote working job descriptions amplify and concisely speak of requirements, communicating clearly what success now looks like.

New hires may be from different cultures, and English may not be their first language. Be creative in conveying the job description, so the job is fully understood. A video job description as well as in writing may do this. Such strategies will assist retention.

Technology Depending on recruitment volume, you may need a recruitmentspecific CRM system to track communication and traction. AI is valuable for efficiently screening and identifying talent as well as reducing the impact of human bias. However, as AI uses algorithms, it can also unwittingly make the problem worse by baking in and deploying biases at scale in sensitive application areas. Use tools such as LinkedIn to verify resume details and common networks.

Job advertisements Choice job adverts are attractive, alluring and not necessarily too specific. The job advert is not a job description. It should be open enough to encourage applications and not used to screen candidates out. Research appropriate job boards according to the industry and country. In our current market, there is no guarantee a job advert will source suitable candidates, so concurrently, headhunt or utilise a recruitment agency with the knowledge and reach.

64 INCLEAN May / June 2022

Roxanne Calder, author of ‘Employable – 7 Attributes to Assuring Your Working Future’ and founder and managing director of administration recruitment agency, EST10

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OPINION

The new cost of labour

B

e it cleaning or security, businesses face the tightest labour market in more than 50 years.

Four per cent unemployment is providing employees significant leverage when looking for pay rises or promotion within their organisations or pursuing new job opportunities that readily present.

The ABS seasonally adjusted estimates for February 2022 highlights that total job vacancies were 423,500, an increase of 6.9 per cent from November 2021.

Private sector vacancies were 386,200, an increase of 6.7 per cent from November 2021 and Public sector vacancies were 37,300, an increase of 8.6 per cent from November 2021.

Quality candidates will receive multiple offers and can demand pay and benefits that would have been otherwise unavailable pre-COVID. Given our members primarily sell labour, increasing wage pressures will have a significant impact on the ability to run profitable businesses and service clients.

Customers budgets are already fatigued due to the additional cost incurred during COVID. This coupled with inflationary pressures within and external to their organisations, will see a greater focus from procurement professionals surrounding their spending choices.

It is likely they will pick and choose even more than in the past to ensure they are getting the best return on their already stretched budgets.

Accordingly, it is important that sellers and purchases alike recognise the ongoing financial and human resource impacts and build sustainable plans to manage the situation.

While wages within the cleaning and security industry are tied to award arrangements, firms are currently required to pay above award to attract and retain entry level operators.

Students and internationals who once readily filled these roles are absent and slow to return post border re-opening.

Current job seekers have their pick of professions with some firms offering $20,000 signing bonuses in their desperate search for new starters.

Middle and upper management engagements are requiring the offer of more money and benefits, with lower skills, placing more strain on productivity outcomes.

There is little doubt that all these factors have and will continue to push the cost of labour, and therefore our services higher.

This outcome must be acknowledged by all stakeholders within the industry as a failure to do so could see the ongoing support and increased use of illegal subcontractors who price work at attractively cheap, but unlawful rates.

It may be unpalatable from a purchasing perspective, however, those organisations that expect excellence in service delivery may 66 INCLEAN July / August 2022

be forced to pay above award rates to ensure excellent standards are maintained.

At a minimum, procurement specialists must dissect the hourly rates and services being offered to ensure that they are not supporting modern day slavery in search of budget savings.

Sustainable productivity rates must be investigated, as the expectation to complete untenable workloads is often used to hide illegal practices where insufficient time results in unpaid work to complete specified jobs.

It is also important that cleaning companies have a clear understanding about their cost of labour when engaging direct employees or sub-contractors.

Be aware of the contractual mechanisms that determine if your prices can be varied in line with wage, statutory on-cost and consumable price increases.

If your contract is based on a fixed price, then you will need to absorb any increases until the specified review date.

If there is no review date built into your contract, then it is important to include this clause and approach your client to discuss the potential of a pricing review.

Understand what contracts are profitable and actively make changes when a contract does not meet your return expectations.

Even if your turnover reduces, you may find your business is more profitable without the effort of maintaining a contract that does not contribute to your bottom line.

At the risk of sounding too political, it is hard to understand why both political parties are beating their chests about the creation of new jobs during the election campaign when we can’t fill the ones currently on offer.

Many organisations are bypassing new opportunities based on concerns around reputational risk due to staff shortages. Surely this money is better spent ensuring there are suitable inflows of skilled and unskilled labour from abroad.

We live in the best country in the world and people would move here in droves given the opportunity.

There are many cleaning companies who have built their businesses with eastern Europeans as the cornerstone of their operational workforces.

I’m sure there are many Ukrainians refugees that would relish the opportunity to make a new start in Australia given their desperate situation.

No doubt there would be many BSCAA members who would welcome them with open arms if provided the opportunity. ■ Kim Puxty is national president of the Building Service Contractors Association of Australia (BSCAA)

OPINION

Industrial chemicals environmental management roadmap released A new system for the categorisation and control of industrial chemicals is advancing but likely impacts on industry remain unclear, writes Accord’s Thomas Dolahenty.

T

he new Industrial Chemicals Environmental Management Standard (IChEMS) register was established in March 2021 via the Industrial Chemicals Environmental Management (Register) Act 2021. Accord provided an update in the INCLEAN July/August 2021 edition, but much has happened since then.

Most notably, an industrial chemical roadmap has been published by the Department of Agriculture, Water and the Environment (DAWE).

This highlights the current state and future of chemicals in the environment and outlines how the IChEMS should work to protect the environment from chemicals that may cause harm.

There are more than 40,000 chemicals currently available for industrial use within Australia – including most ingredients used in commercial/I&I cleaning and hygiene products.

The IChEMS register will classify each industrial chemical into one of seven schedules based on its environmental risk, with Schedule 1 being the lowest risk and Schedule 7 being the highest risk.

Recently, DAWE released draft IChEMS principles to determine which schedule each chemical will fit into.

These proposed principles rank the environmental risk potential of a chemical based on whether it is persistent, bioaccumulative or toxic.

Risk assessments from the Australian Industrial Chemicals Introduction Scheme (AICIS) will also be used to schedule chemicals and recommend potential control measures.

While seemingly straightforward, determining the higher risk chemicals and assigning tighter restrictions for these is likely to be difficult.

For example, the draft principles would classify a chemical as having Schedule 7 characteristics if it is likely to cause ‘irreversible harm’ to the environment.

But it is very hard to determine what ‘irreversible harm’ may look like.

For example, common table salt (sodium chloride) naturally occurs in oceans and underground and would generally be considered a safe chemical.

However, in large quantities, it can contaminate soil, pollute freshwater bodies and harm natural flora. Would this be considered ‘irreversible harm’ under the new IChEMS? At this stage, industry has only been given limited information on what the likely control measures will look like.

As far as we know, chemicals in Schedule 1 will have no additional controls to those currently imposed, whereas chemicals in Schedule 7 will likely be prohibited from import, manufacture and use within Australia.

But there is currently no clarity for industry regarding what controls may be

imposed for chemicals in Schedules 2–6 and—as a consequence—what actions industry will need to take concerning its products.

Also unknown is exactly how this work will be funded. We know that IChEMS will be a cost-recovered scheme with industry identified as beneficiaries, but we are yet to understand the quantum each company will be expected to pay and how it will be calculated.

The cost recovery consultation is expected later this year and cost recovery is expected to commence on 1 September 2023.

DAWE’s new roadmap has outlined industry as having shared responsibility for IChEMS. Therefore, as we move forward, it is important companies are aware of the changes, how they will be affected and what environmental risk management changes they will need to implement.

An IChEMS Advisory Committee comprising seven appointed members has been established to provide expert advice to the Environment Minister on matters related to IChEMS scheduling. The first scheduling decisions are expected in the second half of 2022.

Accord will continue to ensure that industry is not forgotten in these decisions and will continue to advocate for lightertouch, lower-cost and faster-to-market regulations that still provide positive benefits to environmental safety. ■ www.incleanmag.com.au 67

OPINION

Tips for safe and effective graffiti removal

I

t’s not only local government stuck with the problem of cleaning off the artwork of graffiti artists. Factories, commercial buildings, even shops in shopping centres can be the targets for this new age issue. One solution that presents a flexible and chemical free way of removing graffiti safely and efficiently is pure steam.

Some of the benefits of cleaning with steam is that it can be faster than using cold water high pressure washers, it can reduce the need to use chemicals, and it kills bacteria and germs.

One easy way to remove graffiti is by using a 4,000 psi steam cleaner. A 4,000 psi steam cleaner enables operators to carry out graffiti removal without the need for carcinogenic cleaning chemicals or dangerous caustics.

Hot wash machines can be used for a myriad of council jobs that include cleaning amenities, sanitising park tables and benches, removing chewing gum, even melting the grease off public BBQs. They also fulfil a useful role cleaning public spaces like car parks or piazzas where spilled food or even oil stains can be removed without the use of cleaning fluids.

68 INCLEAN July / August 2022

The use of high pressure accessories can make these machines even more useful.

For example, high pressure reels can either be fitted to the machine or, if it’s part of a mobile cleaning system, bolted to the deck of a vehicle.

Using a hose reel to mount long length hoses doesn’t only extend the life of the hose but is also regarded as being safer.

Having hoses tangled around the job site can be a real OH & S danger.

When using cold water machines, a turbo lance for the gun has the effect of multiplying the effectiveness of the pin jet which can halve cleaning times, saving on labour costs.

The turbo is a rotating turbine, mounted in the end of the lance, that multiples the impact of the jet going through as it spins under pressure.

A flat surface cleaner is ideal for cleaning large flat areas with streak free results. Flat surface cleaners can cut cleaning times by up to 75 per cent, use less water and save on fuel and wear of the machine.

BLOCKED DRAIN SOLUTIONS

Using a drain cleaning kit that enables a hot wash (up to 80°C) to be used under

Aussie’s Heatwave steam cleaner

pressure can clear blocked drains and even sewer lines.

Operators of high-pressure machines should check the requirements under the Australian Safety Standards 4233:01.

Users of Class A machines doesn’t require operator official certification, while users of Class B machines (those 5,600 bar/litres per minute) are required to obtain Operator Certification through a Registered Training Organisation. ■ Warwick Lorenz is owner of Australian Pump Industries

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Other key features include scalable capacity up to 360Ah, intelligent battery-to-battery balancing with heavy duty BMS to handle high continuous currents.

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70 INCLEAN July / August 2022

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Green ‘N’ Gold is an environmentally preferable detergent for cleaning carpets by hot water extraction. It contains fast-acting cleaning agents to get the job done quickly and is pH-controlled to be safe on all types of carpet fibres, including 100 per cent wool. The citrus perfume dispels wet carpet odours and leaves behind a fresh, appealing fragrance.

Makita’s 40V Max XGT battery platform delivers market leading performance, functionality, and durability.

• GECA-certified environmentally preferable • Fresh citrus fragrance dispels wet carpet odours • Use as carpet spotter or pre-spray detergent

• Cyclonic filtration for reduced maintenance and ease of disposal • HEPA filter provides high filtration rate of 99.97 per cent • Powerful max sealed suction of 20kPa • Four stage push button for optimal runtime and suction control • High efficiency Brushless motor for 25 minutes runtime with BL4040

Makita

Agar Cleaning Systems

1300 361 690

03 9480 3000

www.makita.com.au

www.agar.com.au

enquries@makita.com.au

LESTER INDUSTRIAL BATTERY CHARGERS

QUALITY WASHROOM PAPER DISPENSERS Durolla Products NZ Ltd

SUMMIT SERIES II 650W and 1050W • Bluetooth Communication

• Intelligent Performance

• Cloud Connectivity

• Extended Warranty

• Best in Class Efficiency

• Versatile Use

FOR YOUR REQUIREMENTS CONTACT: / R&J Batteries PTY LTD

/ www.rjbatt.com.au / 1300 769 282

dispensers@durolla.com or visit www.durolla.com

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PRODUCTS

Z Water – Safe and chemical free cleaning Z Water is a purified pH12.5 ionised alkaline water made with advance Japanese technology that is chemical free and requires no rinsing after use. It cleans, deodorises, and sanitises at the same time. Using electrolysis, the Z Water generator produces 20 litres of Z water per hour. Z Water has no colour compounds, no odours, non-sticky and no foam up during use. Z Water is the perfect cleaning agent on areas that are sensitive to conventional cleaning chemicals, such as childcare centres, hospitals, F&B outlets, and theatre seats.

Free demonstration available.

Central Cleaning Supplies 1300 347 347 sales@centralcleaning.com.au

NEW Aussie Scud 400 HR A new version of Australian Pumps’ range of cold water pressure cleaners has been released. Called the Aussie Scud 400 HR, the new version of this 4,000 psi blaster sports a compact stainless-steel high-pressure hose reel with up to 30m of Aussie Blue Pro hose.

The machine, mounted in a stainless-steel Scud frame, has four large steel wheels with flat free tyres. Powered by a Honda 13hp recoil or electric start diesel engine (options), the pump’s pressure and flow power comes from a ‘Big Berty’ gearbox drive pump running at 1450 rpm. Any large cleaning job including flat surfaces in schools or plazas is much easier with the extra 30m of reach. With the convenience of a stainless-steel reel, the machine looks great and can do bigger jobs faster, safer!

Aussie Pumps Aussiepumps.com.au

Floory 11-litre dry commercial vacuum cleaner Swift compact, and reliable, the German-made Floory 11-litre dry commercial vacuum cleaner, with integrated Bluetooth connection and a cloud-based fleet management system, is available from Cleanstar. Lightweight at 4.2kg, the Floory features a powerful and energy saving 700-watt motor, 7-litre dust bag capacity, variable suction control, and detachable power cord and on-board tool/rod storage. The Floory also features: • Quiet operation - 60 LpA (dB) • Fleece filter basket for bagless vacuuming • Combination floor tool with rubber rear wheels for carpets and hard floors • Detachable 10-metre quality IEC power cord • Long Two-metre vacuum hose • Three parking positions for floor tool storage

Cleanstar (03) 94605655 sales@cleanstar.com.au www.cleanstar.com.au

72 INCLEAN July / August 2022

PRODUCTS

TruSens Allergy and Flu Filter

Sanitol Jade

Help protect your family from the flu and year-round allergies. This filter drum captures 99 per cent of allergens and viruses and helps inactivate the H1N1 virus. This combination filter features three levels of filtration to defend against flu viruses and pollutants with an antimicrobial True HEPA filter, activated carbon filter and a durable mesh prefilter. The filter is at the core of purifying your air and replacement is essential for your purifier to perform at its best.

Sanitol Jade is a is a uniquely formulated antibacterial hand sanitiser designed to prevent the spread of harmful germs. Sanitol Jade has a rapidly acting formula that kills 99.99 per cent of germs – protecting you against a range of potentially unsafe microorganisms. Sanitol Jade is an effective component of a personal hygiene program, and its scientifically advanced formula is gentle on all skin types.

ACCO Brands

Whiteley Corporation

1300 278 546

1800 833 566

www.trusens.com

marketing@whiteley.com.au

• Contains natural emollients to replenish the skin’s lipids – leaves hands feeling soft, smooth, and revitalised • Natural skin conditioners and light pleasant fragrance – ideal for all ages to use • A refreshing gel that kills germs without the need for water

VISIT US

SITE 195 SYDNEY ISSA EXPO

14-15th Sept

LESS DOWNTIME . MORE WASHTIME

PRESSURE CLEANERS | SWEEPERS | SUPPORT | SERVICE WWW. POWERBLAST.COM.AU

SALES: 1800 812 223 | TECH: 1300 712 724

www.qleave.qld.gov .au www.incleanmag.com.au 73

PRODUCTS

Gausium Scrubber 50 Pro Scrubber 50 Pro is an AI-powered floor cleaning robot.

Deep-learning-based algorithms are integrated within a sensor fusion of 2D LiDAR, 3D and RGB cameras to enable superior environmental perception. It identifies types of filth and obstacles and makes advanced operation decisions based on the real-time situation.

Under its Auto Spot Cleaning mode, the robot scans the surrounding area and goes directly to clean where filth is detected, bringing 4X efficiency improvement while reducing resources consumption.

Gausium support@gausium.com www.gausium.com

Camill Electric Utility Vehicles Meet the fleet of Camill Electric Utility Vehicles. They are environmentally friendly and help minimise our carbon footprint.

Noise levels are also greatly reduced during operation. What really sets this fleet apart is the extensiveness of the range, from transport vehicles, to sweepers, to garbage trucks and pressure washers. Each category also comprises of various models to fit different job requirements. No matter the job or the size, there’s bound to be a Camill Electric Utility Vehicle that can help make heavy work easy on your site. Free demonstration and custom branding available.

Central Cleaning Supplies 1300 347 347 sales@centralcleaning.com.au www.centralcleaning.com.au

NEW Surevac Stormpac Corded Backpack Vacuum Cleaner The Stormpac is a powerful and robust backpack vacuum made for Australian cleaning professionals with commercial grade construction, that is light weight and easy to use.

Stormpac features include: • 18-metre power cord • Easily locatable on/off switch on the waistband • Two-year warranty on the body and motor • 6-litre tank allows you to clean for longer between bag changes • Strong vacuum body made from blow moulded material • Stretchable hose designed for optimal control and compact storage • Used on surfaces including carpet, hard floors, timber, vinyl, laminates, tiles • Stormpac’s HEPA 4-stage filtration delivers superior airflow that eliminates 99.95 per cent of dust and allergens, with no loss of suction

Rolls batteries

Abco Products

Offering a wide range of capacities in 6V, 8V & 12V models, the Rolls AGM range feature a heavy-duty plate structure and high density paste in durable sealed ABS cases. Available in standard industry sizing for easy drop-in replacement ensures seamless installation in a wide range of industrial equipment such as floor scrubbers, sweepers and large-scale cleaners. Rolls AGM deep cycle batteries provide maintenance-free convenience, exceptional cycle life and the peace of mind reliability cleaning operators expect. Federal Batteries is the exclusive importer of Rolls batteries in Australia.

1800 177 399

Federal Batteries

sales@abcopro.com.au

1300 133 980

www.abcopro.com.au

federalbatteries.com.au

74 INCLEAN July / August 2022

PRODUCTS

Tile Plus Tile Plus is a water soluble, concentrated alkaline detergent designed for use as a heavy-duty cleaner and degreaser. It rapidly emulsifies, suspends, and removes all types of animal, vegetable and petroleum oils. It is also extremely efficient at removing greases and grime in industrial, commercial and food processing areas. Tile Plus has a corrosion inhibitor to protect surfaces and equipment, it does not impart any cleaning odours and is non-flammable. Tile plus is available in a 5-litre pack size.

A polished all-round performer

Whiteley Corporation

Ease into those early starts and long days, with the cabin comfort, advanced safety and effortless driving dynamics of the new PEUGEOT Expert Van. The fuel-efficient PEUGEOT 2.0L HDi turbo diesel engine is economical at the bowser, while the large 1.4 tonne payload and practical 180 degree opening swing doors at the back deliver maximum space use and easy access. Plus Expert Vans feature the clever Moduwork mobile office system, allowing you to use unoccupied seats for flexible cargo configurations –including carrying items up to 4024mm long - while long body models feature e6.1 cubic metres of cargo space.

1800 833 566

PEUGEOT

marketing@whiteley.com.au

www.peugeot.com.au/peugeot-professional/commercial-vans/

NEW 2022/23 CATALOGUES

www.aussiepumps.com.au

sales@cleanstar.com.au

www.cleanstar.com.au

www.incleanmag.com.au 75

PRODUCTS

Electric solutions for outdoor cleaning The range of eco-friendly battery-operated outdoor sweepers and vacuums from TSM are paving the way for a cleaner and greener future. They don’t produce CO2 emissions and thanks to their powerful filtering systems, fine particles remain trapped and are not released into the environment. Innovations include an on-board automatic filter cleaning system and its ‘Follow Me’ system that allows the outdoor vacuum machine to follow the operator autonomously. As functions are electric, noise emissions are greatly reduced, allow for cleaning any time day or night.

Free demonstration available.

Central Cleaning Supplies 1300 347 347 www.sweepclean.com.au

Florogen Range Florogen is a specially formulated, alcohol-based, surface and space deodorant. Florogen removes unwanted odours and provides a positive method for increasing hygiene in the immediate area of use. Florogen has a pleasant fragrance and kills 99.9% of bacteria.

Florogen is available in 5-litre and 500ml spray bottles.

Benefits: • Long lasting deodorisation • Hospital strength odour control • Five fragrances available: Strawberry, Frangipani, Original, Citrus, and Lavender

Whiteley Corporation 1800 833 566 marketing@whiteley.com.au

Digital Signage Monitors A great addition to any site, the Digital Signage Monitors from Central Cleaning Supplies will help to transform how you communicate with your customers.

These displays are easily customisable by yourself to display any messages that you want to convey. They are battery powered and portable, which means you can take it anywhere to display notifications such as “cleaning in progress” or move them to reception to use as branding or information screens.

• 43-inch digital signage • HD Display –1080 x 1920 pixels • Portable – wheels and handles for easy moving • Corded or 8h battery time • Multimedia capability - text, images, videos, audio

Central Cleaning Supplies 1300 347 347 sales@centralcleaning.com.au www.centralcleaning.com.au 76 INCLEAN July / August 2022

PRODUCTS

XPOWER XD-165L Low Grain Refrigerant (LGR) Dehumidifier The XPOWER XD-165L Low Grain Refrigerant (LGR) Dehumidifier achieves maximum humidity control and water removal efficiency. The new ‘XXL’ category unit is capable of removing up to 78-litres per day @ AHAM (26.7°C, 60 per cent RH) and 132-litres per day at full saturation (32.2°C, 90 per cent RH). The unit has an electronic display that assists in monitoring the temperature and humidity at the exhaust, as well as recording the total operating life of the dehumidifier.

Weighing 55kg with rugged wheels and telescoping handle, the ultra-mobile XD-165L gives you class leading LGR performance.

CounterFlu CounterFlu is a hospital-grade disinfectant and detergent with a powerful cleaning action that kills viruses including COVID-19 virus and flu virus, germs, and bacteria. It leaves any hard surface disinfected, clean and perfumed with a longlasting citrus fragrance.

• Kills flu and COVID-19 virus • Cleans surfaces and kills germs in one step • Hospital-grade disinfectant at 1:20

XPOWER AUSTRALIA

Agar Cleaning Systems

(03) 94605655

03 9480 3000

sales@xpoweraustralia.com.au

www.agar.com.au

www.xpoweraustralia.com.au

™

Innovative cleaning High-tech and durable ride-on scrubbers.

Comac offers power and performance without compromising on safety or usability.

1800 314 580

commercial@godfreys.com.au

www.whiteley.com.au

www.incleanmag.com.au 77

PRODUCTS

C130 C130 is a powerful ride-on industrial floor scrubber, designed for cleaning large spaces in environments such as airports, railway stations, shopping centres, car parks, logistics centers, warehouses, and as well as in industrial structures.C130 scrubs and sweeps at the same time, offering superb performance in a single passage: a single machine for deep scrubbing and to collect small debris. The C130 features a 7” colour touch screen display, making it easy and intuitive to use, allowing the operator to interact with the machine and select the working programs according to requirements. C130 is suitable for maintenance and heavy-duty cleaning even in the case of very heavy dirt on medium and large floors up to 25000 sqm.

Godfreys Commercial 1800 314 580 commercial@godfreys.com.au

Cleanstar introduces ERA PRO with world first technology Cleanstar introduces a new era of cleaning with the ERA PRO range. Available from Cleanstar, the ERA PRO dry vacuum cleaner by SPRiNTUS is made in Europe and sets new benchmarks in professional cleaning. The ERA PRO is the world’s first digital dry vacuum cleaner with integrated Bluetooth connection and a cloudbased fleet management system. The SPRiNTUS browser-based fleet management system allows you to centrally manage all ERA PRO dry vacuum cleaners and always keep an eye on everything. Contact Cleanstar for nearest in-store or online distributor.

Cleanstar (03) 94605655 sales@cleanstar.com.au www.cleanstar.com.au

i-remove The i-remove solves your sticky problems, eliminating stubborn chewing gum from surfaces before your eyes, in as little as seven seconds.

Rather than lifting the gum, the i-remove uses a specialised pH-neutral and environmentally friendly solution to dissolve it in seconds, eliminating the dangers of heat, fumes or harmful chemicals associated with many gum removal methods.

Removing gum from concrete, pavers, entrance matting and even carpets has never been easier with our powerful, portable battery powered gum removal package. Common applications for the i-remove include schools, public transport, municipalities and retail environments.

hello@i-teamanz.com www.i-teamanz.com 78 INCLEAN July / August 2022

DELIVERING SUSTAINABLE HYGIENE INFORMATION

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March / April 2022

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