GUIDELINES &
EXPECTATIONS LAST UPDATE: SEPTEMBER 2026
ISR GUIDELINES & EXPECTATIONS At ISR, it is our collective responsibility to educate and support students to be respectful, responsible, and resilient by equipping them with an understanding of their behavior and how it affects their education, relationships, and opportunities. Together, we shall strive to provide students with the tools to understand others' perspectives, to advocate for themselves, and to stay focused on achieving their goals. The following document outlines how we think students can and will be most successful. While guidelines and expectations can be very black-and-white, we know that many circumstances warrant special attention, and as such, we reserve the right to individualize and differentiate as we see fit. We encourage you to collaborate with us on the following:
I. ATTENDANCE A. SCHOOL DAY SCHEDULE
Level
Class starts at
Class is dismissed at
Nursery
9:00am
12:00pm
Preschool
8:00am
12:30pm
Pre-Primary
8:00am
1:30pm
Elementary & Middle School
7:45am
2:30pm*
Teachers’ duties during drop off and pick up times:
Level
Class starts at
Class is dismissed at
Nursery
8:30am - 9:00am
12:00pm - 1:00pm
Preschool
7:25am - 8:00am
12:30pm - 1:00pm
Pre-Primary
7:25am - 8:00am
1:30pm - 2:00pm
Elementary & Middle School
7:25am - 7:40am
2:30pm - 2:55pm
• Students are expected to be in their classrooms and ready to begin the instructional day according to their grade-level entrance schedules. • Nursery school students are welcome to arrive earlier than 9:00 a.m. • Elementary and Middle School Extended School Day (ESD) programs occur from 2:30 – 2:55 p.m. (Monday, Tuesday, Thursday, and Friday), Wednesdays from 1:00 – 1:30 p.m., and/or before school starts. • Wednesday dismissal time for elementary and middle school students is 1:00 p.m.*
B. SCHOOL TARDIES AND ABSENCES
1. Students who arrive at school/classroom after 7:45 a.m. (elementary & middle school), 8:00 a.m. (preschool), and 9:00 a.m. (nursery) will be registered as tardy. 2. Parents will be contacted after five tardy arrivals have been reported in a term. Principals will do a special follow-up with parents. 3. Students not enrolled in an extracurricular activity may not remain on school premises for more than 30 minutes after school ends. 4. Any preschool student not picked up by 1:00 p.m. (2:00 p.m. for Pre-primary students) will be sent to daycare. Any elementary or middle school student who has not been picked up by 3:00 p.m. should remain in the dismissal area and will be reported to the campus director by security for follow-up. 5. Student absences interfere with the learning process. Therefore, any student with more than 10 absences in the school year will automatically be referred to the Academic and Non-Academic Evaluation Committee, which will determine the conditions for placement for the following year. a. When the student participates in an academic, sports, or cultural event representing the School, Nuevo León, or Mexico, the absence and reason will be registered in iSAMS. These absences will not be considered within the limit of 10 absences. b. Sick days, family trips, and participation in events not organized by the school will be recorded as absences in our system and will be counted toward the 10-absence limit. c. Severe health issues will be analyzed individually, and corresponding medical evidence must be provided. d. Parents must notify the teacher before any absence, including those due to trips for ISR events. e. Students will be responsible for asking the teacher about their missed work and meeting the teacher’s completion requirements, regardless of the reason for absence. Failure to meet expectations will be reflected in their academic and/or Effort grade. 6. Students' late arrivals or early dismissals interfere with the learning process. Therefore, planning personal celebrations, such as XV rehearsals, preparations & parties, must occur after the regular school schedule to avoid interfering with the students’ and their classmates’ school responsibilities. C. PARTICIPATION IN SAN ROBERTO-RELATED EVENTS, TOURNAMENTS, AND TRIPS (SPORTS, ACADEMIC, AND/OR CULTURAL)
1. Students who wish to represent San Roberto in any event must have an average of at least 2 according to the 4-point scale in Conduct and Effort based on the term(s) leading up to the event. 2. Students who wish to represent San Roberto in events involving national or international travel and under ISR’s staff responsibility must have an average of at least 2.5 according to the 4-point scale in Conduct and Effort based on the term(s) leading up to the event, including the term of the event. For Asomex events, see section 5.
3. Students who wish to represent San Roberto in events involving national or international travel and under parents’ responsibility must have an average of at least 2.0 according to the 4-point scale in Conduct and Effort based on the term(s) leading up to the event, including the term of the event. For Asomex events, see section 5. 4. Any 9th-grade student who wishes to participate in the Generation Trip must have achieved, by the date of registration for the activity, a cumulative 8th-grade Conduct average of at least 2.5 (on a 4-point scale) for national and international trips, and 2.0 for local activities. Any case in which a student’s conduct falls below expectations prior to the trip will be reviewed by the Discipline Committee. 5. Students who wish to participate in ASOMEX-related events must have an average of at least 2.0 according to the 4-point scale in all subject areas, including Conduct and Effort. D. EARLY DISMISSAL
1. Early dismissals interrupt the educational process; therefore, students may leave early only for emergencies such as student illness, death in the family, or passport and/or visa appointment, using the early dismissal pass. Any other early dismissals will be registered as an absence for that day. 2. The Principal or Vice-Principal must pre-authorize any early dismissal.
II. WEATHER CONDITIONS 1. Classes will NOT be suspended because of weather conditions. If the temperature is 0°C or below, according to any local news channel at 6:30 a.m., absences will not be registered at any grade level. 2. If the temperature is 5°C or below, absences and tardy arrivals will not be registered for nursery and preschool students only.
III. SECURITY AND SAFETY GUIDELINES & PROCEDURES 1. If the nursery or preschool student is to be picked up by anyone other than the usual person, the school must be notified in advance by written note, email, or phone call (in case of emergency) to the corresponding office and homeroom teacher. If students are being picked up through the regular traffic procedure, the adult must use the electronic application or have the student’s QR code scanned. 2. Instructional time must be protected at all times. Access to classrooms during school hours is exclusive to teachers, students, school personnel, and authorized individuals. 3. Birthday celebrations are held on assigned dates each month. Teachers will notify parents of the dates in advance so they can deliver a cake (for elementary) or a cupcake (for preschool) to Reception. Teachers will be in charge of guiding the celebration and sending pictures to the parents. No candles (of any type) or decorations are allowed, nor is parent participation.
4. All parents/former students/visitors entering the school building must follow these procedures: a. Sign in with the guard/receptionist through the Skolable App on your mobile phone by scanning your parent's QR code on the school’s tablet. b. Visitors entering the facilities should have their ID badge or sticker visible throughout their visit c. If attending a meeting, the receptionist will contact the staff member for this appointment d. At no time should the parent/former student/visitors proceed directly to the classroom or administration offices. 5. Students may NOT receive materials and/or equipment during school hours except when authorized by the Principal or Vice-principal. 6. The school parking lot is exclusive to employees and parents. Students are not allowed to park their cars in this area. For special circumstances, check with the Campus Director. 7. Parents may park in available parking spaces after 3:00 p.m. We request that parents avoid parking in teaching/staff/reserved parking spaces during the school day, as these spaces are assigned to teachers/staff/volunteers from 7:25-2:55 p.m. 8. Students may only eat in the designated areas. Chewing gum is not permitted. 9. Entering classrooms to pick up books, materials, or equipment after school hours is not allowed. In case of authorization from a Principal/Vice-Principal, the student must be accompanied by a staff member. 10. Students and parents must obey all safety procedures established by the school, teachers, and staff members. 11. No metal liquid containers may be brought to school by preschool students. 12. No weapons may be brought to school. 13. Toy weapons may be used for academic purposes only under specific authorization from the principals. 14. The school reserves the right to make random checks of backpacks, lockers, and any students’ belongings to ensure students’ safety. 15. Pets are not allowed on campus. Exceptions apply to certified companion pets during special events. 16. For student pickup and drop-off, see the Safety and Traffic Regulations procedure.
IV. HEALTH PROCEDURES 1. Illness. Children’s health is extremely important to us, and we require parents’ help in maintaining a healthy environment for all of our students. Parents are expected to protect their child and other children by not sending their child to school if he/she exhibit any of the following signs of illness: Fever above 37°C, diarrhea, vomiting, or any other contagious disease. Any child with these symptoms must be kept at home for at least twenty-four hours without symptoms before returning to school. Students must report to the Health Department before returning to their classrooms.
2. Medication. A student may not take medication at school without written permission from the parent and a doctor. Any medication should be dropped off by the parents at the ISR Health Department, with clear instructions on the dosage amount and timing. Teachers are not allowed to give any type of medication to students. 3. Head Lice. If a child should become infested with head lice, it is the school’s policy that he/she may not return to school until parents have obtained a statement from the child’s doctor or the ISR Health Department stating that the child is free of lice. 4. ISR provides its students with a smoke-free environment. Smoking or using electronic cigarettes on school grounds or at school-sponsored activities is prohibited. Adults who work at or visit the campus shall refrain from smoking while on school grounds.
V. UNIFORMS AND PERSONAL APPEARANCE To encourage a positive, non-distracting learning environment, dress and appearance should align with ISR protocols. 1. A neat, clean personal appearance and uniform are expected by ISR for attending school. A well-fitting, complete uniform in good condition is required. It is important to consider children’s growth for an appropriate uniform fit. 2. Neat, clean, and well-groomed hair so that the complete face is always visible. Only natural hair color. No special haircuts (scalp partially shaved, shaven symbols, etc.). No beard and/or mustache. No makeup or colored nail polish. Tattoos of any kind or body piercings are not allowed. Accessories such as necklaces and bracelets should be discreet. 3. Student uniforms consist of the following:
Nursery, Preschool, Elementary, and Middle School Uniform TOPS
BOTTOMS
White polo shirt short sleeve
Sports shorts
White sports shirt (optional)
Sports skirt (no more than 10 cm in length above the knee)
Navy blue sports shirt (optional)
Plush and/or polyester sweatpants
Plush and/or polyester sweatshirt
Solid colors sports socks (white, black, dark blue, grey)
Navy blue hoodie-sweatshirt (optional) 9th grade- special graduation hoodie Apron (required from Pre-Nursery to Preprimary) White sports tennis shoes. Color brand logos & stripes are allowed
• It is recommended to select tennis shoes that protect the ankles and feet from injuries, especially during PE classes. • Uniforms are optional for Pre-Nursery. 4. During cold weather, students may wear any solid white, navy blue, or black long-sleeve shirt, sweater, or ISR navy blue hoodie sweatshirt (PESA), thermal underwear, and girls may wear white tights. Heavy jackets or raincoats of any color may be worn over the complete uniform. (plush and/or polyester sweatpants and sweatshirt). 5. On “Spirit Day,” students may wear San Roberto International School or NAE-related t-shirts, sweatshirts (with or without a hood), blue denim print-free jeans/capris, or uniform shorts/skirts in good condition, and any color socks and tennis shoes. No see-through ripped jeans are allowed. If a student chooses not to participate in the “Spirit Day” attire, he or she shall attend school in his or her complete uniform. 6. Proper use of the complete uniform, as well as the student’s personal appearance, will be evaluated and shown on their report card in their Personal Habits grade.
VI. SCHOOL SUPPLIES 1. The student is responsible for his/her personal belongings (school supplies, rented books, school bags, laptops, iPads, etc.). He/she shall maintain them in good condition and have them readily available. 2. The students must bring all the required materials to class. Unless required for a specific activity, any extra items, such as toys, collection cards, or other objects that cause distraction, should not be brought to school and may be confiscated by a teacher or school authority. 3. Smartphones and electronic gadgets are not allowed on school premises for students. Read the ISR Technology Acceptable Use Policy and the Smartphone Free School Policy. 4. Smartwatches are not allowed for students to minimize distractions during academic hours. 5. The school will not be held responsible for lost or damaged items. Acquiring insurance against damage to personal electronic devices (laptop, electronic tablet) is recommended. 6. Students may not exchange, buy, or sell personal belongings, food, or any other objects within the school premises. For special events and fundraising, the Campus Director’s authorization is required. 7. In the event of the destruction or misuse of any school property or facilities, whether intentional or accidental, an additional charge will be added to the parent’s account.
VII. ACADEMICS A. GRADING / REPORTING PERIODS
1. Report Cards are available at the end of each term. Students’ progress may be viewed at any time by logging in to the San Roberto reporting system (iSAMS Parent Portal) for elementary and middle school students. 2. Parent-Teacher Conferences and Student-Led Conferences take place twice during the school year to discuss the student’s Personal Learning Plan. Parents' and students' attendance is expected. B. HOMEWORK AND ASSIGNMENT COMPLETION
1. Homework will be assigned in a developmentally appropriate manner, always keeping in mind the main purposes and goals of homework: a. Reinforcement, through practice, of skills learned in class. b. Completion of activities or assignments begun in class. c. No “new content” will be assigned to students as homework. d. The time students are required to spend on homework may vary and may include projects completed over a designated period. 2. The student will be responsible for meeting homework and project expectations and the due date established by the teacher. Homework is a key element in the learning process and will be reflected in the student’s Effort grade. C. FAILURE AND REMEDIATION
A student fails a particular academic or non-academic subject (Conduct, Effort, Personal Habits) if the student’s final average in the subject is below 2 on our 1 to 4 grading scale. 1. Students who fail one or two academic and/or non-academic subjects will be required to make up the work during the summer break by attending summer school, taking extraordinary exams, or an equivalent, as determined by the principal and/or Vice-Principal. 2. Students who fail three or more academic and/or non-academic subjects during a given school year will automatically be referred to the Academic and Non-Academic Evaluation Committee, which will determine the conditions for placement for the following school year. 3. Only students who have all academic and non-academic subjects with a final average of 2 or higher will receive an invitation to the End of the Year Ceremonies. 4. Only 9th-grade students with a final grade of 2 or higher in all academic and non-academic subjects will be considered graduating candidates and permitted to walk in the graduation ceremony. Any 9th-grade student with an overall average below 2 in any academic area will be subject to extraordinary exams. Any 9th-grade student with an overall average below 2 in Personal Habits or Effort will be subject to special projects. Should a student fail the extraordinary exam or special project, permission to attend and walk in the graduation ceremony will be denied. There is no extraordinary exam for a student failing in Conduct. Any student with an overall failing grade in Conduct below 2 will be denied permission to attend and walk at the graduation ceremony.
D. AT-RISK ACADEMIC/NON-ACADEMIC STATUS
1. Any student maintaining an average grade below 2 on our 1 to 4 grading scale in one or more academic or non-academic subjects (conduct, effort, personal habits) may be placed on at-risk status by the principal. When a child is placed on the at-risk status, he (or she) will be issued a contract. This contract will clearly outline academic and/or non-academic expectations for the student. The student must meet the contract expectations to be ready to re-enroll for the following school E. VALEDICTORIAN SPEECHES AT GRADUATION CEREMONY
1. The 9th-grade student with the highest cumulative GPA, as recorded in iSAMS through the final grading term, will be named Valedictorian and deliver a speech to the 9th-grade students during the ISR graduation ceremony. In the event of a tie, all tied students will be recognized as co-valedictorians. The speeches will be delivered in alphabetical order by students’ last names.
VIII. STUDENT RESPONSIBILITIES
ISR will seek to develop and foster an attitude of individual responsibility for the quality of life in the school community. The expectations our students should adopt consist of these basic rules: 1. ACT with integrity by being honest in all that you do. 2. ACT with empathy by being helpful and cooperative with administrators, teachers, classmates, guests, and support staff. 3. ACT with respect and courtesy to teachers, students, guests, and support staff. 4. RESPECT your own and others’ property. 5. USE language in a positive manner when addressing teachers, classmates, guests, and support staff, and always speak English except for classes taught in Spanish. 6. BE responsible for your own learning, study, complete work, and meet all deadlines for assignments, projects, and exams.
IX. PARENT RESPONSIBILITIES
ROLE OF THE PARENTS: The primary right and duty to educate rests with the parents. Parents teach by their example and respect the dignity of others. 1. At ISR, we believe that parents are essential partners in our students' educational journey. We encourage parents to become actively involved in our school community by volunteering, serving on committees, supporting values-centered activities and events, and attending presentations, workshops, and conferences. These opportunities not only strengthen our community but also provide parents with valuable tools, knowledge, and skills to support their roles as educators and caregivers at home. Together, we create a collaborative environment that promotes the well-being and success of every student. 2. Parents should always address ISR students, staff members, parents, and visitors with respect and recognize the value and dignity of every human being.
3. ISR is a professional organization and always welcomes constructive criticism. Therefore, parents are encouraged to share any feedback via email, scheduled meetings, or annual surveys to help us improve as a learning community. Negative criticism shared on social media or in informal meetings does not contribute to finding solutions to a problem and is strongly discouraged. Parents will be held accountable when their actions impact the school climate or culture. 4. The parents of new students enrolled at ISR must complete the ISR Parenting Program. 5. Parents are required to comply with any signature request dealing with academic or conduct concerns. If further clarification is needed, parents have the right to request a meeting with the appropriate school authority, but only after signing the aforementioned signature request. 6. Parents must follow the ISR communication protocol: First, contact your child’s teacher for any concerns. Then, only if necessary, contact the corresponding principal and/or vice-principal. After following this initial protocol, the campus director may be contacted. 7. All parents and students will be expected to attend two annual parent-teacher conferences or student-led conferences during which the student’s Personal Learning Plan will be reviewed. 8. Parents may request additional meetings with teachers throughout the school year as questions and concerns arise. The faculty is ready to discuss any concerns parents might have about their child and his/her experiences at school. To protect our students' instructional time, parents should call or email the teacher or level assistant to arrange a convenient time to meet with their child’s teacher. 9. Parents should attend any meeting requested by any school staff member. ISR reserves the right to refuse a child's admission on school grounds until both parents attend the requested meeting. 10. Parents are expected to support and cooperate fully with the teachers and the school administration to improve student conduct and academic progress. 11. Parents must accept that the school will not be held responsible for lost, damaged, or stolen student property. 12. Parents should support and model the ISR’s values program, activities, and campaigns at home. 13. Parents should support and model ISR’s Technology Acceptable Use Policies and the guidelines for ISR classroom group chats. 14. Parents should support and model the ISR’s Safety and Traffic flow rules and procedures 15. Parents should ensure that their children arrive at school on time and support the attendance/tardy guidelines/policies. 16. Parents should respect the teaching-learning process. At no time should the parent proceed directly to the classroom or administration offices. 17. Parents should demonstrate good moral conduct inside and outside of school. 18. Parents are expected to dress appropriately to serve as role models when visiting or attending school events.
19. Parents should demonstrate respect toward internal and external community members while attending all ISR or NAE competitions or performances. 20. Parents should respect and abide by ISR’s and Nord Anglia Education’s rules, procedures, and regulations. 21. The logos, names, and images of Nord Anglia Education, San Roberto International School, and its departments may not be reproduced or used on any items, media, or public forums without previous authorization from the Marketing Dept. If expectations are not met, parents may be required to attend a meeting at school with the campus director, and a written notification regarding the incident or offense will be signed. Partnership in education concerns parents, students, and all school faculty.
X. HANDBOOKS
or detailed information, refer to the following handbooks on the school website (private pages): 1. ISR Discipline Program Handbook 2. ISR Assessment Manual 3. ISR Technology Acceptable Use Policies 4. ISR Safety & Traffic Flow Rules & Procedures 5. ISR Athletic Department Handbook 6. ISR Fine Arts Handbook 7. ISR Usage Guidelines for ISR Classroom Group Chats
Parent Signature
Student Name
Parent Signature
Grade
Student Signature
These guidelines and expectations will be enforced starting August 1, 2026.