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THAT’S ENGLISH! MODULE 10 – UNIT 6 HOW CAN I HELP? A) GRAMMAR - THE PASSIVE VOICE http://isabelcota.blogia.com/2011/110202-passive-voice-exercises-bac-.php B) READING COMPREHENSION http://www.gscdn.org/library/cms/37/22737.pdf? _ga=1.99286685.247342015.1455796306 http://www.linguarama.com/ps/retailing-themed-english/is-the-customer-alwaysright.htm http://www.breakingnewsenglish.com/1310/131009-wardrobing.html C) LISTENING COMPREHENSION http://www.englishtest.net/toeic/listening/a_customer_complains_about_bad_service.html http://learnenglish.britishcouncil.org/en/professionals-podcasts/complaining http://esl.about.com/library/listening/bllis_customer1.htm http://www.esl-lounge.com/student/listening/3L6-answering-machine.php KEY:http://www.esl-lounge.com/student/listening/3L6-answering-machinetranscript.php D) SPEAKING https://www.youtube.com/watch?v=ibbTbisWfJk OR http://www.engvid.com/real-english-how-to-complain-about-a-problem/ https://www.youtube.com/watch?v=y5vLej5GEgM http://www.englishwithjo.com/english-conversation-customer-service/ http://www.headsupenglish.com/index.php/advanced-english-students/advanced-skillbuilders/advanced-speaking/145-complaints http://iteslj.org/questions/complaining.html

That's english module 10 unit 6  
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