Table of Contents
Get Connected....................................1 Paying Rent.........................................2 Entry Condition Report.....................3 Arrears.................................................4 Maintenance.......................................5 Property Assesments.........................6 Vacate...................................................7 Break Lease..........................................8 End Of Lease.........................................9 Vacate Standards..............................10 Exit Condition Report......................11 Bond Refund .....................................12
Get connected Direct Connect can sort out all your connection needs. It is easy all you need to do is make one call and they will do the rest. www.directconnect.com.au/about-us
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Paying rent We set up everyone on BANKLINK, which you will be provided with a ref: number that you will have to use when making your electronic transfer. Our system will pick up the Ref and match it to your file. You are to stay 2 weeks in advance. Once your application has been approved you will receive an email with your specific BANK LINK Ref: of 4 digits. Eg you were given the Ref: 1061 on your electronic transfer as a Ref: use 1061.
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Entry Condition Report You will receive a copy the entry report that we have completed when you collect keys for move-in day. Once you have the entry make notes on your section. If you do not bring it back with in 3 days our copy will be used. You can see a sample below, left collumn is filled by us and the right one is for your comments.
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Arrears Arrears are taken very seriously at Just Results Property and will be rectified immediately. You will receive a series of phone and text messages until the arrears are rectified. On the 8th day you will receive a breach in which you will have 7 days to rectify. If you have not rectified the issue at this point a 2nd breach will be sent and we will start the eviction process.
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Maintenance To report a maintenance issue you are to go to our website. We will not be taking calls about maintenance issues.
Just enter our website and click on the Tenants Menu and select the Maintenance Request.
Fill out the form and state de urgency of your request.
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PROPERTY ASSESSMENTS A property assessment will be conducted within the first 6 -8 weeks of your new tenancy to ensure the property is being looked after to our standards. From this point on they will be set to quarterly. If we can see the property is being maintained at that point will the property assessments frequency will decrease.
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Vacate
We set up everyone on BANKLINK, which you will be provided with a ref: number that you will have to use when making your electronic transfer. Our system will pick up the Ref and match it to your file. You are to stay 2 weeks in advance. Once your application has been approved you will receive an email with your specific BANK LINK Ref: of 4 digits. Eg you were given the Ref: 1061 on your electronic transfer as a Ref: use 1061.
Just enter our website and click on the Tenants Menu and select the Vacate my Property.
Fill out the form and state de urgency of your request.
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Break Lease If you are to break your lease you will be up for a few expenses. We will have to re-market the property, which costs money to advertise and find another suitable tenant. You will be required to pay One weeks rent + GST and an advertising fee of $150. We will do everything in our power to find a tenant as quickly as possible however you will be required to pay rent until the day that the new tenant moves into the property.
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End of lease If you decide to vacate the property at the end of the lease we ask that you give us as much notification as possible so that we can put in place steps to locating a new tenant.
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VACATE STANDARDS We are very tuff on making sure our properties are looked after and left in the same condition as the day that you moved in. We will require that you have the property professionally cleaned on the way out. If you have had a pet in the property we require you to have a pest treatment of the property to unsure you have left no unwanted baddies behind.
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Bond Refund Once we have completed our side of the exit condition report and are satisfied will your BOND be refunded. If we are not satisfied with the standard that the property has been left in you will be given the opportunity to rectify the issues. If they are not rectified we will be forced to make deductions from the bond. If there is not enough bond to fix the problems we will take actions to claim the money that is needed to return the property to its rightful state.
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Exit Conditions Like on your way into the property you will be provided with an exit condition report for you to fill out and drop back to the office with the keys. Make sure you are as detailed as possible and ensure nothing is missed.
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60 Clausen St, Mt Gravatt East Po Box 345 Mt Gravatt P 1300 427 247 E info@reval.com.au W reval.com.au