JUST RESULTS PROPERTY
TENANCY GUIDE
Table of contents GET CONNECTED.....................................1 PAYING RENT...............................................2 ENTRY CONDITION REPORT...........3 ARREARS........................................................4 MAINTENANCE.........................................5 PROPERTY ASSESSMENTS.............6 VACATE............................................................7 BREAK LEASE.............................................8 END OF LEASE...........................................9 VACATE STANDARDS.........................10 EXIT CONDITION REPORT..............11 BOND REFUND........................................12
GET CONNECTED
Direct Connect can sort out all your connection needs. It is easy all you need to do is make one call and they will do the rest. www.directconnect.com.au/about-us
1
PAYING RENT
$
We set up everyone on BANKLINK, which you will be provided with a ref: number that you will have to use when making your electronic transfer. Our system will pick up the Ref and match it to your ďŹ le. We prefer you to stay 2 weeks in advance. Once your application has been approved you will receive an email with your speciďŹ c BANK LINK Ref: of 4 digits. Eg you were given the Ref: 1061 on your electronic transfer as a Ref: use 1061.
BSB: 014274 Account: 384225101
2
ENTRY CONDITION REPORT
You will receive a copy the entry report that we have completed when you collect keys for move-in day. Once you have the entry make notes on your section. If you do not bring it back with in 3 days our copy will be used. You can see a sample below, left collumn is ďŹ lled by us and the right one is for your comments.
3
ARREARS
Arrears are taken very seriously at Just Results Property and will be addressed immediately. You will receive a series of phone and text messages until the arrears are rectiďŹ ed. On the 8th day you will receive a breach in which you will have 7 days to rectify. If you have not rectiďŹ ed the issue at this point a 2nd breach will be sent and we will start the eviction process.
4
MAINTENANCE
To report a maintenance issue you are to go to our website. We will not be taking calls about maintenance issues. Just enter our website and click on the Tenants Menu and select the Maintenance Request.
Fill out the form and state de urgency of your request.
5
PROPERTY ASSESSMENTS
A property assessment will be conducted within the ďŹ rst 6 -8 weeks of your new tenancy to ensure the property is being looked after to our standards. From this point on they will be set to quarterly. If we can see the property is being maintained at that point will the property assessments frequency will decrease.
6
VACATE
When you are looking to vacate whether it is for an end of lease or you are breaking the lease you have to use the vacate my property tab located on our website. Just enter our website and click on the Tenants Menu and select the Vacate my Property.
Fill out the Notice to intenion to leave and the reason for your departure.
7
BREAK LEASE
If you are to break your lease you will be up for a few expenses. We will have to re-market the property, which costs money to advertise and ďŹ nd another suitable tenant. You will be required to pay One weeks rent + GST and an advertising fee of $150. We will do everything in our power to ďŹ nd a tenant as quickly as possible however you will be required to pay rent until the day that the new tenant moves into the property.
8
END OF LEASE
If you decide to vacate the property at the end of the lease we ask that you give us as much notiďŹ cation as possible so that we can put in place steps to locating a new tenant.
9
VACATE STANDARDS
We are very tu on making sure our properties are looked after and left in the same condition as the day that you moved in. We will require that you have the property professionally cleaned on the way out. If you have had a pet in the property we require you to have a pest treatment of the property to unsure you have left no unwanted baddies behind.
10
EXIT CONDITION REPORT
Like on your way into the property you will be provided with an exit condition report for you to ďŹ ll out and drop back to the oďŹƒce with the keys. Make sure you are as detailed as possible and ensure nothing is missed.
11
BOND REFUND
Once we have completed our side of the exit condition report and are satisfied will your BOND be refunded. If we are not satisfied with the standard that the property has been left in you will be given the opportunity to rectify the issues. If they are not rectified we will be forced to make deductions from the bond. If there is not enough bond to fix the problems we will take actions to claim the money that is needed to return the property to its rightful
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Our website: www.justresultsproperty.com.au