Ipsum - Your Specialist Utility Service Provider

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THE UK’S CUSTOMER SERVICE LEADER IN SPECIALIST UTILITY AND INFRASTRUCTURE SERVICES.

I P S U M . CO. U K

INTRODUCTION

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TABLE OF CONTENTS Who We Are

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Why Ipsum?

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Our Customers

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The Ipsum Way

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Our Services

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Digital Technology

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Health & Safety

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Let’s Talk

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Richard Thomas, Ipsum Group CEO

Welcome to Ipsum At Ipsum we align customer service excellence with a forward thinking mindset. Our aim is to work with you to strengthen the security, resiliency and longevity of your critical networks and properties through asset optimisation and infrastructure development.

Operating across both regulated and non-regulated environments, we enhance conventional asset management techniques with market-leading digital solutions. From a range of in-house designed products unrivalled in the utilities sector, we adopt a ‘systems thinking’ approach and tailor our intelligent packages to suit your specific budgets and business objectives.

With our people at the heart of our business, we never comprise on health & safety in anything we do. When things need repairing, we do it quickly, and when you need us, we will be there.

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I P S U M . CO. U K

Our Vision To be widely recognised as the UK’s customer service leader in specialist Utility and Infrastructure support services.

Our Goal To create a market leading, service driven provider of specialist utility and infrastructure support services, built on strong foundations of multi-year Tier-1 frameworks and recurring private network maintenance agreements, supported by smart systems.

Our Values

Safety Service Specialist

Power

Water

WHAT WE SPECIALISE IN

Infrastructure

Technology

WHO WE ARE

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2,000+ Valued Loyal Customers

100+

COMBINED YEARS’ EXPERIENCE

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I P S U M . CO. U K . CO. U K

Zero-Harm Service Delivery

Innovative & Accurate Survey Solutions

Systems Thinking Delivery Approach

Digitally-Driven Asset Data Insights

Asset Optimisation

WHY IPSUM?

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WHY IPSUM? We provide dynamic solutions for our customers, even for issues they aren’t yet aware of.

At Ipsum we are fully committed to helping our customers optimise the efficiency and longevity of their critical assets through an innovative, safety-driven and environmentally focussed team.

We don’t just offer everyday maintenance and reactive services.

We offer specialist services for key assets and assure a ‘right first time’ outcome.

Our strategic planning, meticulous approach and decades of industry knowledge enables us to find the best-fit solution for even the most complex of challenges.

Our smart asset management systems have been developed to align traditional methodologies with the digital age, supporting you on your journey to a more efficient and sustainable network. So rest assured, our solutions stand the test of time, beyond what our competitors can offer.

As a partner, we can work together to achieve your objectives through: »

Resilience planning and risk management

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Digitalisation of asset data and services

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Asset optimisation and infrastructure development

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Implementation of your decarbonisation strategy

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Reduction in disruptions and faults using data driven insights

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Introduction of cost-effective network security solutions

NATIONAL COVERAGE With national coverage capability, Ipsum are always on-hand to respond to your emergency needs and ensure your assets and properties remain operational 24/7.

SCOTLAND: 1. Glasgow 2. Livingston NORTH WEST & CUMBRIA: 3. Haydock 4. Chorley 5. Milnthorpe NORTH EAST & YORKSHIRE: 6. Gateshead 7. Wakefield MIDLANDS: 8. Chesterfield 9. Bromsgrove SOUTH: 10. Aldershot 11. Bishops Stortford 12. Maidstone EAST ANGLIA: 13. Grantham 14. Ely

O U R C U STO M E R S

OUR SECTORS & CUSTOMERS UTILITIES INDUSTRIAL TELECOMS DEFENCE ENERGY MANUFACTURING TECHNOLOGY PRODUCTION CONSTRUCTION COMMERCIAL RETAIL HEALTHCARE FOOD & BEVERAGE EDUCATION TRANSPORT DISTRIBUTION AVIATION NUCLEAR PETROCHEM

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OUR CUSTOMERS Electrical Infrastructure: LV & HV Network Maintenance, Upgrade and Installation Services

Electrical Infrastructure: LV & HV Network Maintenance, Upgrade and Consultancy Services

Ipsum has a long-standing relationship with the MoD's key service partners where we deliver integrated HV & LV infrastructure maintenance and upgrade services across their iconic national estate.

From critical airbases and distribution centres, to training facilities and barracks, we deliver responsive solutions through an experienced, security-cleared division.

With rapid response to homeland and global defence at the top of the MoD's priorities, meticulous operational planning is critical to ensuring our works, at no point, interfere with day-to-day site operations.

Ipsum has been the trusted partner of Sheffield Forgemaster's for over a decade, delivering a range specialist HV & LV maintenance and upgrade services across their above and below ground network.

In addition to complete turnkey projects for major asset installations, such as switchgears, transformers and bespoke steel casting and forging machines, our specialist service provisions also include deep-rooted consultancy and energy monitoring services, allowing Forgemasters to address their network upgrade requirements ahead of annual capex and opex budget setting.

Wastewater Network Management: Technical Consultancy & Digital Application Services

Telecoms Infrastructure Support: Desilting, Tree Cutting & Scaffolding Services

Ipsum has been working closely with Severn Trent Water to bring their wastewater infrastructure management procedures into the digital age. The introduction of our in-house designed asset management technology has allowed Severn Trent to adopt a systems thinking approach across their sewer network, driving asset optimisation and efficiency across their regional infrastructure. With this accurate asset data at their fingertips, Severn Trent can drive cost savings throughout their network development plans and enhance field operator productivity.

With a relationship spanning over 20-years, Ipsum are the single-source provider of critical infrastructure support services for BT Openreach, delivering integrated desilting, tree cutting, vegetation management and scaffolding services.

Working with Britain's principal Telecoms provider invites several challenges, none more so that delivering a high volume of planned and reactive services throughout the UK. Thankfully, Ipsum's national service capability allows us to respond quickly to all planned and reactive requests, helping to keep Britain connected.

"The high voltage network, which is critical to site operation, was highlighted during a reorganisation of Sheffield Forgemasters’ engineering team in 2016, and it was one of the most critical areas highlighted. We were in a precarious scenario since we didn’t know the state of the present switchgear and site network transformers, and there was little to no documentation.

Sheffield Forgemasters chose Ipsum to help because of their extensive experience with network voltages and switchgear installations.

As a major industrial site, there are a number of things to consider and we needed to ensure everything was in safe hands. The employees at Ipsum are second to none and they go above and beyond to ensure outstanding customer service.”

“Ipsum are a large company with a personal approach, and their employees are always approachable and accommodating to the changing, challenging world of Tunnel Construction. Other specialist suppliers do not have the same background and often struggle with the just-in-time, often ad-hoc, construction way of working.

Working with Ipsum makes my role much easier than it would normally be. I would recommend Ipsum due to their professionalism and consistency over a long period.”

O U R C U STO M E R S

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OUR CUSTOMERS Wastewater Infrastructure Partner: Critical Network Maintenance & Digital Asset Management

Capital Delivery Services (DCDS) Contract & Secondary Capital Works Framework

Our partnership with United Utilities is a perfect example of Ipsum's innovative capabilities, combining conventional maintenance and inspection methodologies with bespoke digital asset management solutions; adopting a systems thinking approach across their wastewater network.

We provide vital support throughout the entire North West via integrated asset inspection, maintenance and rehabilitation services, working as an extension of United Utilities to support the resiliency and longevity of their critical network, driving asset optimisation and cost certainty.

Ipsum has been a trusted partner of UKPN for many years, providing critical network support services via two long-term frameworks. From customer connections and overhead line works, to high profile substation replacements and network reinforcement projects, Ipsum operate across UKPN's East and South-East England distribution networks, with our specialist infrastructure support services essential to millions of home and business owners across the region. Resource flexibility and responsiveness forms a crucial aspect of our operational solution.

EITC Grid & Primary Substation Maintenance and Secondary Network Substation Frameworks

Wastewater Network Framework: Critical Asset Maintenance, Survey & Repair Services

For over a decade, Ipsum has continued to work as an integrated partner of Electricity North West via two dedicated frameworks. Through a highly experienced in-house team, we deliver specialist service provisions which continue to support the connectivity of their entire North West network, including: switchgear and critical asset replacements and grid compound fitouts. We also deliver essential maintenance services to over 12,000 11kV secondary network substations. Ipsum's rapid response capability also enables us to provide vital support during severe weather events.

Ipsum has been a key partner of Scottish Water for over 20-years, delivering an array of specialist maintenance, survey and upgrade services across their wastewater network. From planned maintenance and inspection activities, to supporting Scottish Water's DLO during severe weather events, we continually capitalise on our national resource capability to provide critical support nation-wide. Customer service is at the heart of our framework success with Scottish Water, working as a cohesive unit to support their wider asset efficiency ambitions and capital investment planning.

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THE IPSUM WAY of Customer Service Excellence At Ipsum we see things differently. We look past the conventional ways of working in our industry and strive for service excellence. We go above and beyond the expectations placed upon us, and even those we set ourselves.

Our unique customer service principle, The Ipsum Way, allows our people to always operate with the customer in mind. We deploy our service expectations across all areas of our business to ensure customer service is at the heart of everything we do. We believe workplace culture feeds truly outstanding outcomes.

The Ipsum Way of operation encumbers more than just our customer service principle. It's who we are. It's everything from our green schemes to health, safety, environmental and quality policies, and everything in between.

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Collaborative Improvement Implementation Listen to our Customers

Proactive Service Reviews

Real-Time Performance Monitoring

Regular Client Engagement

Safe, High Quality, Sustainable Delivery

Quality Assurance Ipsum has built an enviable reputation for quality standards, which is reflected in the prestigious contracts we’ve delivered for high profile organisations, UK-wide.

We understand that the only true measurement of quality is client satisfaction. In order to be trusted time-and-time again, we adopt stringent quality management practices to ensure our service levels consistently exceed customer expectations.

BS ISO 9001 Certified Quality Management System

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WE ARE IPSUM.

I P S U M . CO. U K . CO. U K

WHY IPSUM?

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WE PROVIDE SPECIALIST POWER, WATER, INFRASTRUCTURE AND TECHNOLOGY SUPPORT SERVICES TO REGULATED UTILITIES AND PRIVATE SECTOR BUSINESSES ACROSS THE UK.

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I P S U M . CO. U K

Power LV / HV / EHV Network Maintenance Services

Overhead Line Infrastructure

ICP Connections & Major Projects

LV / HV / EHV Asset Maintenance (PPM)

Substation Build & Refurbishment Works

Network Survey & Monitoring Services

LV / HV / EHV Jointing Services

Switchgear Upgrade & Installation

Network & Cable System Design

Whole Life Costing Transformer Replacements

Battery, Solar (PV) Installations

Energy Efficiency Surveys & Reporting

Network Diversion & Upgrade Services

New Connection D&B Services

Network Testing & Installation Services

High Pressure Water Jetting and Vacuumation

Pipeline Upgrade & Rehabilitation

24/7 Emergency Call-Out Services

Drainage CCTV Surveys & Inspections

Septic Tank Emptying & Cleansing

Wastewater Network Mapping & Digitalisation

Pipeline CIPP Lining (Patch & Full)

Wet Well and Pump Station Maintenance

Flood Prevention & Network Risk Analysis

Manhole Surveys & Repairs

Roof & Gutter Cleaning & Maintenance

Site Clearance & Vegetation Management

Water

S E R V I C E S & S EC TO R S OV E R V I E W

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Infrastructure Telecoms Infrastructure Maintenance & Support

Critical Infrastructure Reinforcement

Planned & Reactive Asset Maintenance

Grounds Maintenance & Landscaping

Flood Prevention & Network Risk Analysis

Site Survey & Asset Monitoring

Winter Gritting & Snow Clearance

High Pressure Water Jetting and Vacuumation

Fire Hydrant Testing Services

Site Clearance & Vegetation Management

Drainage CCTV Surveys & Inspections

Contaminated Waste Removal & Disposal

Highway & Tarmac Renewal Services

Pipeline CIPP Lining (Patch & Full)

Rainwater Harvesting

Technology Smart Tags - Digital Asset Tagging

Sewer Viewer - Pipeline Surveys & Mapping

Drones - Asset Condition Surveys

AIMS - Digital Asset Management System

Asset Condition Thermal Mapping

Drones - Aerial Site Surveys & Inspections

Asset Monitoring & Data Collection

3D Laser Scanning (Aerial & Underground)

Data-Driven Quality Control Consultancy

Asset / Network Mapping & Digitalisation

Asset Digital Twin Generation

Dynamic Network Management

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IPSUMLIVE: AERIAL, 3D & LINEAR SURVEYS

AIMS: DIGITAL ASSET SYSTEM

DIGITAL SEWER NETWORKS

DIGITALISATION

BY DRONE

Ipsum's AIMS system takes systems thinking and asset optimisation to the next level, offering our customers a singlesource database of comprehensive asset data.

Assets are digitially tagged to ensure easy on-site identification, and instant access to maintenance logs, photographs and BIM data.

An immersive 3D digital twin can be generated from the data to explore complex assets without needing to travel to site, thus reducing travel times, fuel costs and aborted visits, including any SHEQ risks.

Sewer Viewer was purpose-built to provide our customers with an integrated solution for the management, validation and development of their wastewater networks.

Through intelligent pipeline CCTV surveys, Sewer Viewer digitally maps your network and generates asset GIS location points and condition analytics.

Sewer Viewer also has a complete turnkey project management capability, allowing our customers to manage their assets, budgets and time more efficiently.

Ipsum's innovative Drone technology provides accurate asset / site data quickly and safely, even within unsafe above and below ground environments. We also offer Thermal Heat Mapping capability. We set GIS Flight Plans for multiple image overlays. These can spot infrastructure defects, changes and failures without deploying multiple operatives to site, and gives early warning of dangerous or critical assets. This supports our customers to excel in their Capex / Opex decision-making process.

D I G I TA L T EC H N O LO G Y

WE ARE HEADING TOWARDS THE FUTURE.

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D I G I TA L T EC H N O LO G Y

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DIGITAL BY DEFAULT Turning outcomes into insight-driven actions OUTCOMES

SYSTEM

Efficiency

Syste ms Thinking

Client Wants

Systems Engineering

Social, Economic & Regulator Pressures

System Optimisation

DATA

CONNECTIVITY

AGGREGATION

Data Audit

Telecoms

Data Platform

Data Gap

Analogue to Digital

Cloud Services

Sensors Edge Computing

Data Security

ANALYTICS Validation

Machine Learning Artificial Intelligence

INSIGHT Domain Knowledge

Trending

Client Hosted

Visibility Sense Checking

ECOSYSTEM: INTERNAL CAPABILITY & EXTERNAL SUPPLY CHAIN

So What?

ACTION Recommend

Sustain

Implement

Robotics

OUR DIGITAL FRAMEWORK EMPOWERS OUR CUSTOMERS TO: Make insight-led decisions Automate processes Reduce costs Minimise carbon Improve performance Increase efficiency

Sustainability At Ipsum we are fully committed to reducing carbon emissions and strive to implement green efficiencies across all areas of our business.

Our green value engineering is nurtured by innovative thinking and smarter ways of working where we collaborate with our customers to introduce joint reduction targets within our sustainable solutions.

Our consistent year-on-year environmental and sustainability commitment means we are on a clear route to becoming carbon neutral.

O U R C U STO M E R S

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OUR LICENCE TO OPERATE

The courage to challenge, and the respect to listen.

At Ipsum, there is nothing more important than the safety and welfare of our people.

Effective health & safety management is at the core of our continued success. It’s our license to operate.

Through group-wide contribution and proactive risk prevention, we ensure everyone returns home safely at the end of each day. By striving to meet and surpass the requirements of relevant legislation, we can create an environment where work actively improves health and wellbeing.

We are determined that our workforce has the empowerment to challenge and the respect to listen. We report and adapt from incidents, and encourage consultation and participation to innovate and improve.

Our integrated health, safety, environment and quality control standards comply with robust ISO9001, ISO14001 and ISO45001

management systems, and is demonstrated through our retainment of multiple industry recognised accreditations.

Our ISO45001 safety management system ensures we have the policies and support available to everyone working on our behalf. We are also audited under the Achilles UVDB Verify system, so our clients can benchmark our performance across the utilities sector.

In order to ensure we can compete as an accredited Independent Connection Provider (ICP), we are assessed under the Lloyd’s Register National Electricity Registration Scheme (NERS). We also have the resources and expertise to operate as Principal Contractor and Principal Designer under the CDM regulations.

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I P S U M . CO. U K

Let’s Talk Talk to a human the old fashioned way via: E:

info@ipsum.co.uk

T:

01257 202 011

W:

www.ipsum.co.uk

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APPLYING SYSTEMS THINKING LOW BUILD, NO BUILD MINDSET EXCEEDING CUSTOMER EXPECTATIONS ENSURING RESILIENCE DIGITAL BY DEFAULT PROCESS UNCOMPROMISING ON HEALTH & SAFETY SPECIALIST PROVISIONS COST CERTAINTY ASSURANCE

The UK’s customer service leader in specialist utility and infrastructure services.

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I P S U M . CO. U K

www.ipsum.co.uk Rochester House, Ackhurst Business Park, Foxhole Road, Chorley, PR7 1NY