1 IPSUM.CO.UK THE UK’S CUSTOMER SERVICE LEADER IN SPECIALIST UTILITY AND INFRASTRUCTURE SERVICES.
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TABLE OF CONTENTS Who We Are Why Ipsum? Our Customers The Ipsum Way Our Let’sHealthDigitalServicesTechnology&SafetyTalk 0603081317192425 Welcome to Ipsum Richard Thomas, Ipsum
CEO
AtINTRODUCTIONIpsumwe
align customer service excellence with a forward thinking mindset. Our aim is to work with you to strengthen the security, resiliency and longevity of your critical networks and properties through asset optimisation and infrastructure development.
Operating across both regulated and non-regulated environments, we enhance conventional asset management techniques with market-leading digital solutions. From a range of in-house designed products unrivalled in the utilities sector, we adopt a ‘systems thinking’ approach and tailor our intelligent packages to suit your specific budgets and business objectives.
With our people at the heart of our business, we never comprise on health & safety in anything we do. When things need repairing, we do it quickly, and when you need us, we will be there. Group
TechnologyPower Water Infrastructure
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WHAT WE SPECIALISE IN Our Vision Our Goal Our Values
To be widely recognised as the UK’s customer service leader in specialist Utility and Infrastructure support services.
To create a market leading, service driven provider of specialist utility and infrastructure support services, built on strong foundations of multi-year Tier-1 frameworks and recurring private network maintenance agreements, supported by smart systems.
SpecialistServiceSafety
4WHO WE ARE EXPERIENCEYEARS’COMBINED Customers2,000+ValuedLoyal 100+
InnovativeAssetDeliverySystemsOptimisationAssetThinkingApproachDigitally-DrivenDataInsights&AccurateSurveySolutionsZero-HarmServiceDelivery
At Ipsum we are fully committed to helping our customers optimise the efficiency and longevity of their critical assets through an innovative, safety-driven and environmentally focussed team. We don’t just offer everyday maintenance and reactive services. We offer specialist services for key assets and assure a ‘right first time’ Ouroutcome.strategic planning, meticulous approach and decades of industry knowledge enables us to find the best-fit solution for even the most complex of challenges. Our smart asset management systems have been developed to align traditional methodologies with the digital age, supporting you on your journey to a more efficient and sustainable network. So rest assured, our solutions stand the test of time, beyond what our competitors can offer. We provide dynamic solutions for our customers, even for issues they aren’t yet aware of.
As a partner, we can work together to achieve your objectives through: » Resilience planning and risk management » Digitalisation of asset data and services » Asset optimisation and infrastructure development » Implementation of your decarbonisation strategy » Reduction in disruptions and faults using data driven insights » Introduction of cost-effective network security solutions 6WHY IPSUM? WHY IPSUM?
SCOTLAND: 1. Glasgow 2. Livingston NORTH WEST & CUMBRIA: 3. Haydock 4. Chorley 5. Milnthorpe NORTH EAST & YORKSHIRE: 6. Gateshead 7. Wakefield MIDLANDS: 8. Chesterfield 9. Bromsgrove SOUTH: 10. Aldershot 11. Bishops Stortford 12. Maidstone EAST ANGLIA: 13. Grantham 14. Ely COVERAGENATIONAL With operationalpropertiesyourneedstoon-handIpsumcoveragenationalcapability,arealwaystorespondyouremergencyandensureassetsandremain24/7.
8OUR CUSTOMERS OUR SECTORS & CUSTOMERS PETROCHEMNUCLEARAVIATIONDISTRIBUTIONTRANSPORTEDUCATIONFOODHEALTHCARERETAILCOMMERCIALCONSTRUCTIONPRODUCTIONTECHNOLOGYMANUFACTURINGENERGYDEFENCETELECOMSINDUSTRIALUTILITIES&BEVERAGE
OUR
Ipsum has a long-standing relationship with the MoD's key service partners where we deliver integrated HV & LV infrastructure maintenance and upgrade services across their iconic national estate. From critical airbases and distribution centres, to training facilities and barracks, we deliver responsive solutions through an experienced, security-cleared division.
Ipsum has been the trusted partner of Sheffield Forgemaster's for over a decade, delivering a range specialist HV & LV maintenance and upgrade services across their above and below ground network. In addition to complete turnkey projects for major asset installations, such as switchgears, transformers and bespoke steel casting and forging machines, our specialist service provisions also include deep-rooted consultancy and energy monitoring services, allowing Forgemasters to address their network upgrade requirements ahead of annual capex and opex budget setting.
Electrical Infrastructure: LV & HV Network Maintenance, Upgrade and Installation Services Telecoms Infrastructure Support: Desilting, Tree Cutting & Scaffolding Services
Ipsum has been working closely with Severn Trent Water to bring their wastewater infrastructure management procedures into the digital age. The introduction of our in-house designed asset management technology has allowed Severn Trent to adopt a systems thinking approach across their sewer network, driving asset optimisation and efficiency across their regional infrastructure. With this accurate asset data at their fingertips, Severn Trent can drive cost savings throughout their network development plans and enhance field operator productivity.
With rapid response to homeland and global defence at the top of the MoD's priorities, meticulous operational planning is critical to ensuring our works, at no point, interfere with day-to-day site operations.
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With a relationship spanning over 20-years, Ipsum are the single-source provider of critical infrastructure support services for BT Openreach, delivering integrated desilting, tree cutting, vegetation management and scaffolding services.
Working with Britain's principal Telecoms provider invites several challenges, none more so that delivering a high volume of planned and reactive services throughout the UK. Thankfully, Ipsum's national service capability allows us to respond quickly to all planned and reactive requests, helping to keep Britain connected.
Wastewater Network Management: Technical Consultancy & Digital Application Services Electrical Infrastructure: LV & HV Network Maintenance, Upgrade and Consultancy Services CUSTOMERS
"The high voltage network, which is critical to site operation, was highlighted during a reorganisation of Sheffield Forgemasters’ engineering team in 2016, and it was one of the most critical areas highlighted. We were in a precarious scenario since we didn’t know the state of the present switchgear and site network transformers, and there was little to no Sheffielddocumentation.Forgemasters chose Ipsum to help because of their extensive experience with network voltages and switchgear installations. As a major industrial site, there are a number of things to consider and we needed to ensure everything was in safe hands. The employees at Ipsum are second to none and they go above and beyond to ensure outstanding customer service.”
“Ipsum are a large company with a personal approach, and their employees are always approachable and accommodating to the changing, challenging world of Tunnel Construction. Other specialist suppliers do not have the same background and often struggle with the just-in-time, often ad-hoc, construction way of working. Working with Ipsum makes my role much easier than it would normally be. I would recommend Ipsum due to their professionalism and consistency over a long period.”
For over a decade, Ipsum has continued to work as an integrated partner of Electricity North West via two dedicated frameworks. Through a highly experienced in-house team, we deliver specialist service provisions which continue to support the connectivity of their entire North West network, including: switchgear and critical asset replacements and grid compound fitouts. We also deliver essential maintenance services to over 12,000 11kV secondary network substations. Ipsum's rapid response capability also enables us to provide vital support during severe weather events.
Ipsum has been a key partner of Scottish Water for over 20-years, delivering an array of specialist maintenance, survey and upgrade services across their wastewater network. From planned maintenance and inspection activities, to supporting Scottish Water's DLO during severe weather events, we continually capitalise on our national resource capability to provide critical support nation-wide. Customer service is at the heart of our framework success with Scottish Water, working as a cohesive unit to support their wider asset efficiency ambitions and capital investment planning. Our partnership with United Utilities is a perfect example of Ipsum's innovative capabilities, combining conventional maintenance and inspection methodologies with bespoke digital asset management solutions; adopting a systems thinking approach across their wastewater network. We provide vital support throughout the entire North West via integrated asset inspection, maintenance and rehabilitation services, working as an extension of United Utilities to support the resiliency and longevity of their critical network, driving asset optimisation and cost certainty.
Ipsum has been a trusted partner of UKPN for many years, providing critical network support services via two long-term frameworks. From customer connections and overhead line works, to high profile substation replacements and network reinforcement projects, Ipsum operate across UKPN's East and South-East England distribution networks, with our specialist infrastructure support services essential to millions of home and business owners across the region. Resource flexibility and responsiveness forms a crucial aspect of our operational solution.
Capital Delivery Services (DCDS)
12OUR CUSTOMERS OUR CUSTOMERS
Wastewater Infrastructure Partner: Critical Network Maintenance & Digital Asset Management EITC Grid & Primary Substation Maintenance and Secondary Network Substation Frameworks
Framework: Critical Asset Maintenance, Survey & Repair Services
Contract & Secondary Capital Works WastewaterFrameworkNetwork
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THE IPSUM WAY of Customer Service Excellence
At Ipsum we see things differently. We look past the conventional ways of working in our industry and strive for service excellence. We go above and beyond the expectations placed upon us, and even those we set ourselves. Our unique customer service principle, The Ipsum Way, allows our people to always operate with the customer in mind. We deploy our service expectations across all areas of our business to ensure customer service is at the heart of everything we do. We believe workplace culture feeds truly outstanding outcomes. The Ipsum Way of operation encumbers more than just our customer service principle. It's who we are. It's everything from our green schemes to health, safety, environmental and quality policies, and everything in between.
14OUR CUSTOMERS ImplementationImprovementCollaborative ProactiveServiceReviews CustomerstoListenour PerformanceReal-TimeMonitoring EngagementRegularClient Safe, High SustainableQuality,Delivery Quality Assurance Ipsum has built an enviable reputation for quality standards, which is reflected in the prestigious contracts we’ve delivered for high profile organisations, WeUK-wide.understand that the only true measurement of quality is client satisfaction. In order to be trusted time-and-time again, we adopt stringent quality management practices to ensure our service levels consistently exceed customer expectations. BS ISO 9001 Certified Quality Management System
WE ARE IPSUM.
WE ACROSSBUSINESSESPRIVATEUTILITIESREGULATEDSERVICESSUPPORTANDINFRASTRUCTUREPOWER,SPECIALISTPROVIDEWATER,TECHNOLOGYTOANDSECTORTHEUK.
17 IPSUM.CO.UK WaterPower LV / HV / EHV Network Maintenance Services LV / HV / EHV Asset Maintenance (PPM) LV / HV / EHV Jointing WholeServicesLife &Manhole(PatchPipelineSurveysDrainageJettingHighUpgradeNetworkTransformerCostingReplacementsDiversion&ServicesPressureWaterandVacuumationCCTV&InspectionsCIPPLining&Full)SurveysRepairs Pipeline Upgrade & &RoofStationWet&SepticRehabilitationTankEmptyingCleansingWellandPumpMaintenance&GutterCleaningMaintenance 24/7 VegetationSiteNetworkFloodMappingWastewaterCall-OutEmergencyServicesNetwork&DigitalisationPrevention&RiskAnalysisClearance&Management Overhead SubstationInfrastructureLineBuild & Refurbishment Works Switchgear Upgrade & Battery,InstallationSolar (PV) D&BNewInstallationsConnectionServices ICP Connections & Major NetworkProjectsSurvey & Monitoring Services Network & Cable System Design Energy InstallationNetworkSurveysEfficiency&ReportingTesting&Services
18SERVICES & SECTORS OVERVIEW InfrastructureTechnology Smart Tags - Digital Asset Tagging AIMS - Digital Asset Management System Asset Monitoring & Data MappingAssetCollection/Network&Digitalisation Sewer Viewer - Pipeline Surveys & Mapping Asset GenerationAsset(Aerial3DThermalConditionMappingLaserScanning&Underground)DigitalTwin DronesManagementDynamicControlData-DrivenSurveysDronesConditionAssetSurveys-AerialSite&InspectionsQualityConsultancyNetwork Telecoms RenewalHighwayVegetationSiteSnowWinter&GroundsMaintenanceInfrastructure&SupportMaintenanceLandscapingGritting&ClearanceClearance&Management&TarmacServices Critical (PatchPipelineSurveysDrainageJettingHighNetworkFloodReinforcementInfrastructurePrevention&RiskAnalysisPressureWaterandVacuumationCCTV&InspectionsCIPPLining&Full) Planned & Reactive Asset RainwaterRemovalContaminatedTestingFireAssetSiteMaintenanceSurvey&MonitoringHydrantServicesWaste&DisposalHarvesting
BYDIGITALISATIONDRONE
Ipsum's innovative Drone technology provides accurate asset / site data quickly and safely, even within unsafe above and below ground environments. We also offer Thermal Heat Mapping capability. We set GIS Flight Plans for multiple image overlays. These can spot infrastructure defects, changes and failures without deploying multiple operatives to site, and gives early warning of dangerous or critical assets. This supports our customers to excel in their Capex / Opex decision-making process.
AIMS: ASSETDIGITALSYSTEM
DIGITAL NETWORKSSEWER
Ipsum's AIMS system takes systems thinking and asset optimisation to the next level, offering our customers a singlesource database of comprehensive asset data. Assets are digitially tagged to ensure easy on-site identification, and instant access to maintenance logs, photographs and BIM data. An immersive 3D digital twin can be generated from the data to explore complex assets without needing to travel to site, thus reducing travel times, fuel costs and aborted visits, including any SHEQ risks.
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Sewer Viewer was purpose-built to provide our customers with an integrated solution for the management, validation and development of their wastewater networks. Through intelligent pipeline CCTV surveys, Sewer Viewer digitally maps your network and generates asset GIS location points and condition analytics. Sewer Viewer also has a complete turnkey project management capability, allowing our customers to manage their assets, budgets and time more efficiently.
AERIAL,IPSUMLIVE:3D & LINEAR SURVEYS
20DIGITAL TECHNOLOGY WE THETOWARDSHEADINGAREFUTURE.
22DIGITAL TECHNOLOGY Make insight-led decisions Automate processes Reduce IncreaseImproveMinimisecostscarbonperformanceefficiency OUTCOMES Data Audit Data EdgeSensorsGapComputing DATA AnalogueTelecoms to Digital CONNECTIVITY Data DataClientCloudPlatformServicesHostedSecurity AGGREGATION IntelligenceArtificialMachineTrendingValidationLearning ANALYTICS SoSenseVisibilityKnowledgeDomainCheckingWhat? INSIGHT INTERNALECOSYSTEM:CAPABILITY & EXTERNAL SUPPLY CHAIN OUR FRAMEWORKDIGITAL EMPOWERS OUR CUSTOMERS TO: DIGITAL BY DEFAULT Turning outcomes into insight-driven actions Social,ClientEfficiencyWantsEconomic & Regulator Pressures ImplementRecommend RoboticsSustain Systems Thinking Systems Engineering System Optimisation SYSTEM ACTION
Sustainability
At Ipsum we are fully committed to reducing carbon emissions and strive to implement green efficiencies across all areas of our business. Our green value engineering is nurtured by innovative thinking and smarter ways of working where we collaborate with our customers to introduce joint reduction targets within our sustainable solutions. Our consistent year-on-year environmental and sustainability commitment means we are on a clear route to becoming carbon neutral
The courage to challenge, and the respect to listen. At Ipsum, there is nothing more important than the safety and welfare of our people.
We are determined that our workforce has the empowerment to challenge and the respect to listen. We report and adapt from incidents, and encourage consultation and participation to innovate and improve. Our integrated health, safety, environment and quality control standards comply with robust ISO9001, ISO14001 and ISO45001 management systems, and is demonstrated through our retainment of multiple industry recognised accreditations. Our ISO45001 safety management system ensures we have the policies and support available to everyone working on our behalf. We are also audited under the Achilles UVDB Verify system, so our clients can benchmark our performance across the utilities sector. In order to ensure we can compete as an accredited Independent Connection Provider (ICP), we are assessed under the Lloyd’s Register National Electricity Registration Scheme (NERS). We also have the resources and expertise to operate as Principal Contractor and Principal Designer under the CDM regulations.
24OUR CUSTOMERS OUR LICENCE TO OPERATE
Effective health & safety management is at the core of our continued success. It’s our license to operate Through group-wide contribution and proactive risk prevention, we ensure everyone returns home safely at the end of each day. By striving to meet and surpass the requirements of relevant legislation, we can create an environment where work actively improves health and wellbeing.
25 IPSUM.CO.UK Talk to a human the old fashioned way via: E: info@ipsum.co.uk T: 01257 202 011 W: www.ipsum.co.uk Let’s Talk
26 APPLYING SYSTEMS THINKING LOW BUILD, NO BUILD MINDSET EXCEEDING CUSTOMER EXPECTATIONS ENSURING RESILIENCE DIGITAL BY DEFAULT PROCESS UNCOMPROMISING ON HEALTH & SAFETY SPECIALIST PROVISIONS COST CERTAINTY ASSURANCE The UK’s customer service leader in specialist utility and infrastructure services.
27 IPSUM.CO.UK www.ipsum.co.uk Rochester House, Ackhurst Business Park, Foxhole Road, Chorley, PR7 1NY
