Future of Work Brochure | Business Services

BUSINESS SERVICES

Future of Work

DRAFT

September 2021

Policies to be Considered Review and identify positions that could be classified as remote or hybrid Develop an extensive Work From Home policy Injury / workmen’s comp coverage Drug and alcohol policies for working from home Maintaining standard schedule or hours Use of office supplies / business expense IT standard equipment Internet connection Cyber Security Security of data, records, confidential information

Best Practices Office spaces set up anywhere that could be used by any staff Increase use of technology to communicate with customers - customer video chat Set Expectations • Communication • Scheduling and availability • Performance and feedback • Recognition • Calendars and deadlines • Limit hours of availability • Workflows, goals, and mission There should be a standard setup of equipment for the employees’ workspace when working remote Office space should be evaluated for individuals that will be working a hybrid schedule. Is the space needed or can it be reduced to swing space Have departments offer more online and self-serve services Add more App related services for customer facing units Instead of having some people work from home while others are required to be present, the university should explore a four day work week. The four day work week can be staggered between Monday-Thursday and Tuesday- Friday allowing everyone to benefit Update training material to include work from home scenarios such as confidentiality, sexual harassment, etc.

Opportunities Staff finds working from home offers less social distractions Retention of employees Opportunity to remove small parking lots and turn them into green spaces ESL program can become an online program that offers a larger capacity Working from home increases employee wellness Employers see an upside to the cost savings in operational and space Opportunity to change how we approach snow closures for staff Attract and incentivizes new candidates in the competing job market Increased employee engagement Greater productivity Reduced turnover Positive employer brand Hybrid schedule offers flexibility for departments to rotate employees that need to be in the office based on services

Disadvantages IP&O has physical departments, meaning we have to be present to perform the services, raises equity issues Bad for moral to have the some people working from home while employees, in the same department, are required to come to work on a daily basis Some staff depend on face-to-face guidance Injuries at home while working Without standard hours timeliness of responses can impact services A decrease in campus foot traffic will result in less sales at the retail establishments, especially impacted are eateries Working from home can blur the lines between personal life and work life Risk for extra stress and even burnout