CEO’S MESSAGE:
Dear Colleagues,
I hope you are enjoying our great summer weather.
We have had lots to celebrate recently, with The iNUA Hotel Collection being named as one of the Best Places to Work in Hospitality by Great Places to Work. This award is a team effort, and I want to thank all colleagues in the group for their contribution to making our hotels happy places to work.
I want to congratulate Ariel House for being named in the Top 25 Hotels in Ireland on Tripadvisor and Muckross Park Hotel for being in the Top 10 Luxury Hotels in Ireland on Tripadvisor.
We are very proud that seven of our colleagues that took part in the Summer Special Olympics this year. Many medals were won and you are all winners in our eyes. Congratulations to:
Aideen Harkins, Radisson Blu Athlone
Clare McElroy and Michael McQuiade, Hillgrove Hotel
Conor Barrett, Springfield Hotel
Tim Curran and Chris Colgan, Radisson Blu Hotel & Spa Sligo
Fiona O’Brien, Radisson Blu Hotel Cork
Our Leadership Development Programme class of 2026 have just completed the programme, and these managers will be graduating on 9th September. I also wish participants who have recently started our Senior Management Development Programme every success.
I look forward to visiting each hotel over the autumn to meet with the teams.
Best Wishes,
Seán O’Driscoll CEO Hotel Operations at Cliste Hospitality & The iNUA Hotel Collection
Quarterly Group Highlights
iNUA HOSPITALITY
Wellbeing@iNua
In May, we launched wellbeing@iNua with the focus on engagement, wellbeing and belonging throughout the iNUA Hotel Collection. Throughout the year the focus group co-ordinates engaging events & information sessions. In May, the theme was wellbeing month & we welcomed Austin Touhy, MBSR Mindfulness Teacher. Austin hosted a stress management resilience webinar, giving colleagues helpful insights on the importance of mental wellness, mindfulness tips and how to practice stress resilience in our day to day life. For June, Diversity and Engagement month, we hosted a Deaf Awareness Training sessions. We welcomed experts from the Deaf Awareness Society, raising awareness around the barriers of the Deaf community, sign language and tips on supporting people with hearing loss/deafness.view
Best Workplace in Hospitality 2026
We are incredibly proud to have received the Best Workplaces in Hospitality™ 2026 award from Great Place To Work Ireland at the beginning of July. The recognition is based on independent analysis and confidential colleague feedback, making it especially meaningful. It reflects the voices of our colleagues and the culture they help create, one built on trust, care, teamwork and pride.
Great hotels are not created by buildings alone. They are created by people. By teams who support one another through busy days, celebrate special moments with guests, and bring energy, kindness and pride to every shift. Across our recognised hotels, this achievement reflects a culture where colleague voices matter and where people feel supported to deliver their very best.
To every colleague across the iNUA Hotel Collection, thank you. This recognition belongs to you. Your passion, commitment and genuine hospitality are what make our hotels exceptional places to work and memorable places to stay.
Quarterly Group Highlights
iNUA HOSPITALITY
Colleague Summer Survey
Our annual colleague summer survey returned this year, with the the survey’s aim to gather feedback & listen to our colleague voice. This supports the creation of new goals and development opportunities. Our key focus areas are colleague engagement, benefits & appreciation, wellbeing & diversity and learning & development.
• We are delighted to share the overall group satisfaction score is 83%, up by 3% in 2025. The top three overall themes ranked by frequency are recognition & appreciation, reward, and training & development.
• 92% of responses shared they feel there is a caring culture in their hotel, and 85% feel they are well informed about what is going on in their hotel.
• The top three feedback suggestions under benefits & appreciation were regular updates and team meetings with the majority mentioning they were happy with the current communications.
• Our wellbeing & diversity area received very positive overall feedback. Responses showed
colleagues most commonly experience diversity & inclusion through inclusive hiring, a welcoming and respectful environment, and equal treatment.
• Under learning & development the feedback was positive, the group average scored an impressive 90% when asked if colleagues believe they received adequate training for their role.
• The responses showed 82% of colleagues feel the company offers opportunity for development.
• When asked how much you enjoy your job, 78% of colleagues gave a score of four or five out of a scale 1-5.
• 71% of responses agreed colleague meals were of good quality & variety, with 84% of colleagues finding the canteen a good place to relax and meet colleagues.
• We would like to say a huge thank you to each colleague for sharing your thoughts, opinions and feedback.
THANK YOU
From everyone in iNua Hotel Collection , we appreciate your shared thoughts & feedback, we will follow up with results and actions.
YOUR VIEW, YOUR FEEDBACK, YOUR SAY!
Quarterly Group Highlights
iNUA HOSPITALITY
LEARNING & DEVELOPMENT
Leadership Development Programme (2026)
At the start of the year, we launched our Leadership Development Programme, welcoming sixteen colleagues on a journey of growth, learning and career development. Designed for senior leaders preparing for the next stage of their careers, the eight-month programme explored a range of topics including effective leadership, strategic thinking, talent development and innovation.
Through CEO challenges, participants applied their learning to real-world industry scenarios, while
360-degree feedback and mentoring provided valuable support throughout the programme.
Now that the programme has been successfully completed, we would like to congratulate all sixteen colleagues on this fantastic achievement. Their commitment, dedication and enthusiasm throughout the journey have been inspiring, and we wish them every success as they continue to grow and progress within their careers.
Senior Management Development Programme (2026)
Earlier this year, we launched the Senior Management Development Programme 2026, a fully accredited diploma delivered in partnership with the Institute of Leadership & Management and tailored specifically for the iNUA Hotel Collection. Designed to support colleagues progressing towards General Manager roles, the 12-month programme covers key areas including leadership, human resource management, hotel finance, and personal
Management Development Programme (2026)
Throughout the year five colleagues from across our hotels are attending the Management Development Programme facilitated by the Restaurant & Hospitality Skillnet. Key areas covered on the programme are leading & developing people, front of house management, kitchen &
development.
The programme is now underway, with participants engaging in a range of learning and development opportunities throughout the year. We wish our eight colleagues the very best of luck as they continue their journey and work towards achieving their diploma
waste management, financial management and applying lean management in food & beverage. This programme supports colleagues on their progression to management roles. We wish them the best of luck on their learning & development journey
Welcome to the Team!
We’re delighted to welcome Iulian Teodorescu as our new Assistant Manager.
Iulian brings valuable hospitality experience, having previously worked with O’Callaghan Hotels and The Neville Group. We’re excited to have him join the team and look forward to the knowledge, leadership, and enthusiasm he will bring to the role.
Congratulations, Emerson!
We are delighted to announce the promotion of Emerson to Front Desk Assistant Manager.
Emerson has been a valued member of the Ariel House team for the past seven years and has played a key role in delivering exceptional guest experiences while maintaining the highest standards at our front desk.
A Fresh New Look for the James Joyce Suite
We are delighted to unveil the beautifully refurbished James Joyce Suite at Ariel House.
Blending the timeless elegance and character of our Victorian townhouse with carefully selected contemporary touches, the refurbishment enhances both the comfort and luxury of one of our most iconic guest rooms. From the handcrafted four-poster bed to the refreshed furnishings, soft furnishings, and inviting seating area overlooking the leafy surroundings, every detail has been thoughtfully designed to create an exceptional guest experience.
The James Joyce Suite now offers an even more luxurious and welcoming space, while preserving the unique charm and heritage that makes Ariel House so special.e.
His dedication, professionalism, and commitment to both our guests and colleagues have made him a deserving choice for this promotion.
Please join us in congratulating Emerson on this well-earned achievement and wishing him every success in his new role!
A Top 25 Hotel in Ireland – Thank You, Team Ariel House!
We are absolutely delighted and incredibly proud to share that Ariel House has been recognized as one of Tripadvisor’s Top 25 Travelers’ Choice Hotels in Ireland for 2026.
This fantastic achievement is a reflection of the dedication, passion, and hard work of every member of our team. From delivering warm welcomes at reception to preparing outstanding breakfasts, maintaining beautiful rooms, and ensuring every guest enjoys a memorable stay, this recognition belongs to all of you.
We would like to extend a heartfelt thank you to every team member for your exceptional commitment and consistently high standards of hospitality. It is your care, professionalism, and teamwork that makes Ariel House such a special place for our guests.
Congratulations to our recent Colleagues of the Month 2026
They consistently go above and beyond, and we would like to thank them for their tireless passion, commitment and hard work.
March 2026 – Bosco Onyawang -Night Supervisor
April 2026 – Eleni Angeli – Food & Beverage Assistant
May 2026 – Chantelle Wallace – Accommodation Assistant
Welcome to the Team
We are delighted to welcome the following colleagues to the team
Accommodation Team – Julia Adamczak
Front Office Team – Ciara Adams
Food and Beverage Team – Eva Furlong
Kitchen Team – Tharindu Deshanga Weligamage
DIVERSITY CELEBRATIONS
Throughout June, as part of Diversity & Engagement Month, we celebrated the wonderful cultures and traditions across our team with Traditional Taster Tuesdays.
Each Tuesday in June, our Head Chef, Johnny Webster & the Kitchen team prepared traditional national dish, giving everyone the opportunity to enjoy and experience flavours from around the world while celebrating the diversity within our hotel.
One such dish was this wonderful Sri Lankan curry, prepared by Nalaka Dinendra Thalakumbura Mudiyanselage
Service Awards
We were delighted to celebrate 10-year service award for Kasia Walczak our Accommodation Supervisor in May,
And 5 Year Service for Leon Slattery, Caitlin McKnight & Catherine McKnight in June. Congratulations to you all on reaching these milestones!
Achievements
IRISH BAR & COCKTAIL AWARDS, LEINSTER
We are delighted to share that The Hibernian Bar was awarded ‘Best City Bar’ in Leinster for 2026 earlier in June at the Irish Bar & Cocktail Awards.
We received nominations also in the categories of ‘Best Hotel Bar’, ‘Best Cocktail Bar’, ‘Best Traditional Bar’, ‘Best Whiskey Bar’ and ‘Outstanding Customer Service’. It is a noteworthy achievement to receive such appreciation and is testament to the hard work, commitment, and efforts of all the Hibernian Bar team.
Colleague Spotlight
BOSCO ONYAWANG
What makes you "you"?
What makes me me is my story.
Being born in a refugee camp and growing up through some of the toughest circumstances imaginable. Working hard, overcoming obstacles, and putting myself in a position where I can comfortably provide for my family.
My struggles, my experiences, my failures, and my successes all shaped who I am today. That's what makes me me.
What helps you feel included?
What makes me feel included is people greeting me at the beginning of a shift, asking for my opinion on ideas or things that need to be done, and working together as a team to provide the best service possible.
A tradition you love?
I don’t have any specific traditions that I particularly love at this point. However, since I recently became a father, I’m looking forward to celebrating my daughter’s first birthday and every birthday that follows. That’s a tradition I look forward to every year.
A food that helps feel like home
A food that feels like home to me would be molokhia and semolina. They remind me of where I come from and bring back a sense of comfort and familiarity.
What do you wish others knew
What I wish other people knew about me is that I’m a very creative person. Outside of work, I write songs, record music, mix and master tracks, and shoot music videos. Creativity is a big part of who I am.
Well Deserved Summer Team Party
We had a fantastic evening in June to celebrate with the team at our Summer Party.
Great food, fantastic weather and even better company.
Promotions & Career Development
A key highlight in Q2 has been the number of colleagues progressing their careers within Hillgrove. Lisa Donnelly moved from Leisure Club Supervisor to Assistant Leisure Club Manager, recognising her leadership and ongoing commitment. (photo 1).
Dylan Geraghty was promoted to Leisure Club Supervisor after completing the Restaurant & Hospitality Skillnet Supervisory Skills Programme in March 2026. (photo 2)
P Ginley also moved from the Bar to Leisure as a Fitness Instructor following the completion of his qualifications.
In Food & Beverage, Sean Szajko progressed from Night Manager to Assistant Bar Manager, while Alannah Cassidy and Sara McKenna were promoted from F&B Assistants to Restaurant Team Leads. In the Spa, Grainne Campbell moved into the role of Spa Supervisor and Kornelia became a newly qualified Spa Therapist, transferring from M&E to Spa.
These moves show the value of training, upskilling, mentoring, and giving colleagues the opportunity to grow with us.
Welcoming New Colleagues
We were delighted to welcome Paulius Kavaliauska as Bar Manager, bringing strong Dublin bar experience, along with George Oyembade as Night Manager, Louise Allen as P&C Manager and Garry Donnelly as Assistant M&E Manager. Garry has already made a positive impact with his professionalism, energy and guest focus.
This quarter we were delighted to welcome back Barry Donaghy as Hotel Manager. Having previously spent two years with us, Barry is a familiar face to many colleagues and guests. His experience, leadership and passion for hospitality make him a very welcome addition back to the Hillgrove family.
Recognition & Team Appreciation
Congratulations to our Employee of the Month winners! February –Ingrida Graicuvieve, March – Clodagh Kelly, April – Alannah Cassidy and May – Ramute Vysniauskiene. Each winner has shown excellent teamwork, consistency and pride in their role.
We also celebrated Reception Appreciation Day on 13 May. Our Reception team are often the first and last impression of the hotel, and the day was a lovely opportunity to recognise the warmth, professionalism and patience they bring to every guest interaction.
Managing Mental Health & Wellbeing
Hospitality is busy and demanding, so small reset moments are crucial. This quarter, colleagues are encouraged to try a simple one-minute breathing reset: step away where possible, place both feet on the floor, breathe in for four seconds, hold briefly, then breathe out for six seconds. Repeat three times to help reduce tension, clear the mind and refocus.
Guest Feedback Spotlight
Guest feedback continues to highlight the hard work and care shown across the hotel. Recent comments have praised our friendliness, warm welcomes on arrival, colleagues helpfulness, and high standard of service during stays and events. Feedback that mentions our people is especially meaningful, as it reflects the daily effort made by every department to create a positive guest experience broadcast on our Alkimii Hotel Chat.
A recurring theme in reviews is that guests feel looked after, listened to and welcomed. This is only possible because of teamwork between Reception, Accommodation, F&B, Kitchen, Leisure, Spa, Maintenance and M&E. Every clean bedroom, wellprepared meal, smooth check-in, organised event and helpful conversation contributes to the overall impression on our guests.
Managers are also encouraged to support colleagues in taking proper breaks. A short break away from the floor, even for a few minutes, can make a real difference to energy, mood and concentration. Colleagues are reminded that support is available through their managers, P&C team, and the Employee Assistance Programme.
Community & Special Olympics
On 15 June, Hillgrove proudly supported Down Syndrome Ireland through our Ice Cream Fun Day, with proceeds from ice cream sales donated to this fantastic charity. The event was well supported by colleagues, guests and the wider community.
We also hosted a lunch for Special Olympics participants heading to the Games, including our own Michael Sweeney and Clare McElroy. We are incredibly proud that Michael and Clare both brought home Gold. Their success is a wonderful achievement and a reminder of the importance of inclusion, encouragement and celebrating people’s talents both inside and outside the workplace. There was a celebration of all Ulster participants in the games in Monaghan GAA Club, where we were invited to attend and hand out prizes.
Promotions
We are absolutely delighted to congratulate Katie Madigan on her well-deserved promotion to Spa Manager!
Since joining our team in 2017, Katie has been an incredible asset to us. Her dedication, passion, and unwavering commitment to excellence have made a lasting impact on both our team and our guests. Throughout her journey with us, Katie has excelled in every role she has undertaken, progressing from Senior Spa Therapist to Main Trainer, then Assistant Spa Manager, and now into the role of Spa Manager. Katie’s expertise is backed by an impressive education. She holds an ITEC Diploma in Sports Massage from Annacotty, Limerick, along with qualifications in Beauty Therapy and Facial Electrical Treatments. She also earned an ITEC Diploma in Physical and Holistic Therapy from Cork College of Commerce, bringing a wealth of knowledge, professionalism, and care to everything she does.
What sets Katie apart is her positivity and genuine warmth she brings every day. She has an incredible ability to brighten every room she walks into, inspire those around her, and support both colleagues and clients with kindness, encouragement, and professionalism. She is a valued mentor, an exceptional leader, and a wonderful colleague who consistently goes above and beyond. Katie, we couldn’t be prouder of everything you have achieved, and this promotion is a reflection of your hard work, talent, and dedication over the past nine years. We are excited to see you lead our spa into its next chapter and know you will continue to inspire everyone around you.
Congratulations, Katie!
We’re delighted to welcome David Cotter to the Reservations team at Muckross Park Hotel & Spa!
David has joined us on his work experience journey and has already become a valued colleague. In his role within Reservations, he’s learning to use Hotsoft, manage guest reservations, respond to guest emails, and support the team with a variety of daily administrative tasks. His enthusiasm for learning and willingness to embrace new challenges have made a great impression.
David brings a wealth of experience, having spent 25 years in engineering, specialising in CAD design, technical roles, and accounts administration. He then successfully transitioned into software development, working for two years as a Full Stack Developer before embarking on this exciting new chapter in hospitality.
We’re thrilled to have David as part of the team and look forward to supporting him as he continues to develop his skills and contribute to delivering exceptional guest experiences.
Welcome to the team, David! We wish you every success and are delighted to have you with us.
Achievements
We are incredibly proud to celebrate two significant achievements that recognise both our exceptional team and the experiences we create every day. Muckross Park Hotel & Spa has been recognised as an Outstanding Employer in Fáilte Ireland’s Employer Excellence Programme and has also been recognised in Tripadvisor’s Travellers’ Choice Best of the Best Awards, ranking among the Top 10 Luxury Hotels in Ireland and placing us in the top 1% of hotels worldwide.
Our Employer Excellence recognition highlights the positive workplace culture we have built, while our Tripadvisor award is based entirely on the feedback and experiences shared by our guests. Together, they demonstrate that great guest experiences
begin with a great team.
Every smile, warm welcome, thoughtful gesture and commitment to excellence contributes to these achievements. Whether you work front of house, housekeeping, kitchens, maintenance, the spa, reservations, P&C, finance or management, every member of the team plays an important role in our success.
Thank you to every Muckross colleague for your hard work, commitment and for making our hotel such a special place for both our guests and our colleagues.
Together, we continue to set the standard for excellence, and these achievements are something we can all be incredibly proud of.
Hello from Radisson Blu Athlone
The summer season is in full swing here in the Radisson Blu Hotel, Athlone! With the arrival of the fabulous weather, we are seeing full capacity in our Pergola and outdoor decking area, kickstarted with Summer BBQs in the sunshine!
Alongside a busy summer season, we have also taken the time to celebrate some very special colleague moments. At our recent Townhall, we were delighted to recognise our Colleagues of the Month for April and May, our Manager of the Quarter for March to June, and the winners of the much-loved Departmental Cup.
Hotel Highlights
A fantastic achievement for the hotel was being named as part of the Best Workplaces in Hospitality in July. This is a wonderful achievement and a reflection of the culture, teamwork, and colleague experience being built across the hotel. Well done to everyone at Radisson Blu Athlone for playing their part in this recognition.
These celebrations are always a lovely opportunity to pause, say thank you, and acknowledge the hard work, commitment, and positive energy our colleagues bring to the hotel every day.
We had a super reason to enjoy ice-cream in the sun with our DSI Ice-cream Fundays fundraiser in June, and we are excited to announce that 4 of our Kitchen colleagues have received internal promotions at the start of July. We wish them all the very best in their new roles and we are all very proud of you!
We also had a brilliant reason to enjoy some ice cream in the sunshine, with members of our Colleague Consultation and Information Council supporting our recent DSI Ice Cream Fundays fundraiser. It was a lovely event for a great cause, and thank you to everyone who supported and helped make it such a success.
Awards and Promotions
Congratulations to our Fitness Instructor Luke Kelly, our April Colleague of the Month, and to Oana Alupoae, Accommodation Supervisor, who received our May award. Both Luke and Oana have made a wonderful contribution to their departments, and it was great to see them recognised by their managers and colleagues.
Congratulations to Daniel McCabe, Leisure Manager, who was awarded Manager of the Quarter for Q2. Daniel’s leadership and support within the Leisure team has been very much appreciated, and this award is a welldeserved acknowledgement of his contribution.
The Departmental Cup was awarded to our Kitchen team at the June Townhall, recognising the fantastic teamwork, consistency, and dedication shown by the department. A big well done to everyone involved — it was a proud moment for the team and very well deserved.
We are also delighted to share some exciting internal promotion news from our Kitchen team. Four colleagues have recently stepped into new roles, and we are very proud to see their hard work and development recognised. Congratulations to Seth Caslin, who has been promoted from Commis Chef to Chef de Partie, and to Dimuthu Kankanamge, who has been promoted from Chef de Partie to Senior Chef de Partie. We wish both Seth and Dimuthu every success as they continue to grow in their careers.
Congratulations to Jaroslav Pristas, promoted from Junior Sous Chef to Senior Sous Chef. Jaroslav completed the Management Development Programme in 2025, and it is fantastic to see this progression into a senior role within the team. Well done also to Normunds Ivanovs, who has been promoted from Chef de Partie to Senior Chef de Partie. We wish Jaroslav and Normunds good luck in their new roles.
Welcome to Robin, Radisson Blu Cork’s new General Manager
We welcomed our new General Manager Robyn in May - Robin van Leperen (welcome photo Robin). Robin studied Hotel Management in his native Netherlands and completed much of his early training with the Marriott group, specialising in F&B and M&E. He subsequently progressed to the roles of Director of F&B and Director of Operations at the 465-room Sheraton
Promotions
Hotel in Stockholm, where he spent four years. In 2022, Robin joined Marriott in the UK and was appointed General Manager of the 300-room Delta Hotels by Marriott in Bristol, a position he has held for the past four years. Robin has already made several changes within the hotel and is a welcome addition to the Senior Management team in Cork.
Recognising talent internally is important to us and we are delighted to have three internal promotions this month:
Cara Hendrick, promoted from M&E Sales Executive to M&E Sales Manager
Shannon Wynne, promoted from Fitness Instructor to Assistant Leisure Centre Manager
Rosario Miranda, promoted from Kitchen Porter to Head Kitchen Porter.
We wish all the three they very best in their new roles.
Hotel Improvements
We also welcomed other key managers to the hotel –Andrei Atudorei joins the hotel as Operations Manager, Svijetlana Calic as Accommodation Manager and Chris O’Donoghue as Leisure Centre Manager.
Psyched
In June, we were awarded the Psyched Award. PSYCHED is an initiative aimed at promoting mental health and wellbeing in workplaces across Ireland and we were delighted to get the award for the 4th year running.
This quarter, we are delighted to share several exciting enhancements to our hotel. We have beautifully refurbished our Bridal Suite, creating an even more luxurious and elegant space for couples on their special day. We’ve also introduced a gated car park, offering added convenience and peace of mind for our commercial guests. To complete these improvements, we’ve unveiled our new Garden Kitchen & Bar—a stylish outdoor space where guests can relax, dine, and enjoy drinks in a welcoming atmosphere. Our new World Cup menu has also been a hit.
Recognition & Awards
Congratulations to our colleagues of the month:Teresa Sheehan was our March winner, from our Public Areas department. Teresa has been with the hotel for nearly 5 years and was nominated for her hard work, dedication and loyalty. Carla Duran from Front Office won the award in April. Carla was nominated for her great teamwork and for helping out colleagues. Our May award went to Mariano Carvalho Mariano was nominated by his colleagues in the Leisure Club for all his hard work and for being helpful and always smiling. Our June award went to Silson D’Silva in the Kitchen for being an excellent team member in the kitchen who consistently demonstrates a positive attitude, professionalism, and commitment to teamwork. Well done to all our worthy Colleague of the Month winners.
In our July Townhall meeting we were delighted to announce that our Department of the Quarter was the Accommodation team, who have made great improvements in the level of cleanliness and standards, resulting in positive feedback from guests and managers. Well done to Svijetlana, Svet, Jolly and all the team for all their efforts and hard work. Staying with Accommodation, our Supervisor of the Quarter was Jolly Periera, Accommodation Supervisor. Jolly won this award for consistently leading by example and creating a positive and supportive working environment. He is always willing to help colleagues in difficult situations, provide clear guidance and training when needed, and make sure everyone feels supported.
Last but not least, our Manager of the Quarter when to Farid Billa, our Front Office Manager. Farid has made a huge impact since he joined. Updating and rolling out SOPs, ensuring his team are fully trained, and always leading the department in delivering a great guest experience. He leads by example and is always there for the guests.
Congratulations to all our worthy winners!
Promotions
Congratulations to our recent colleagues who have received just promotions.
Andreea Andrei: F&B Supervisor to F&B Assistant Manager
Octavio Avendano Sanchez in Quench Bar
Alina Liutova to Housekeeping supervisor.
Anna Rice to F&B supervisor.
Sean Hill in Sri Lanka
Achievements and Positive Audits
A fantastic quarter for the team, with outstanding audit results across brand standards, food safety, and health & safety — a brilliant reflection of everyone’s hard work and attention to detail.
Achieved 90.2% in our Radisson Brand Standard Audit
Achieved 97% in our Food Safety Audit
Health & Safety Audit 96%
This summer, one of our spa & leisure centre receptionists Sean swapped his usual routine for a medical elective in Galle, Sri Lanka. As part of his final year of medical school, he spent several weeks working alongside surgeons at the public hospital there, based on a surgical rotation that saw him consulting with patients and aiding with theatre procedures. It was a challenging, humbling, and hugely rewarding experience — offering him a broader perspective on healthcare that he’ll carry with him both into his medical career and into how he looks after guests here at the hotel. Sean achieved an incredible fundraising total of €1,300. We are so proud of him!
Introducing Padel 100
We’re thrilled to announce that Padel 100 has launched three brand-new padel courts at our hotel. Courts are open daily, 9:00 a.m. to 9:00 p.m., seven days a week—perfect for early birds, lunchtime hitters, and evening matches under lights.
What is padel? Padel is a fast-growing doubles racket sport that blends the best of tennis and squash. It’s played on a smaller enclosed court with glass walls, which keeps rallies fast, tactical, and fun. Because serves are underhand and the court is compact, it’s easy to learn, highly social, and addictive from your very first game. Why you’ll love it. It is a full-body workout with quick bursts, agile footwork, and constant engagement, helping improve cardiovascular fitness, coordination, and overall musculoskeletal health. It also helps sharpens focus and decision-making while reducing stress and boosting mood. It is perfect for building community— padel is doubles by design, and you’ll meet players at every level.
Who can play? Everyone. Absolute beginners pick it up in minutes, while experienced players will love the pace and strategy. We welcome social hitters, families, and competitive players alike.
Facilities and features at Limerick
• Three premium courts
• Quality lighting for evening play
• On-site parking and hotel amenities
• Rackets and balls available to hire
Reserve your court in seconds via the Playtomic app—search “Padel 100 – Radisson Blu Limerick,” choose your time, and you’re set.
Follow Padel 100 for updates on leagues, socials, and special events. Grab a friend, book a slot, and get in the game—see you on court!
HOTEL & SPA, LIMERICK
New Spa Offering in Limerick
Elevate Your Wellness: Introducing ELEMIS Expert™
Targeted Tightening
We are delighted to announce the newest addition to our spa menu: the ELEMIS Expert™ Targeted Tightening Body Treatment. Designed to deliver visible results, this high-performance therapy is your ultimate secret to a sculpted, radiant silhouette. Experience the power of marine science. A potent, mineral-rich blend of seaweeds joins forces with advanced body-sculpting techniques to target stubborn cellulite and uneven skin texture. This specialized massage stimulates circulation and promotes fluid drainage, leaving your skin looking and feeling intensely tightened, toned, and beautifully smoothed.
Exclusive Staff Benefit - Team perk: A staff discount is available for this brand-new service. Treat yourself and experience the ELEMIS magic. Visit the Spa for more information.
New arrivals to the Paddocks
Welcome to our mischievous new goat born on 18th of April, Oreo.
Joining Oreo is our new calf Caeser, and our 2 new cute alpacas Florentine and Rusty
HOTEL & SPA, LIMERICK
Q2 has been a busy one in Sligo – lots of projects, colleague changes, and a lot of sunshine!
Starting with some shout outs
Joe Shannon has decided to make his part-time summer job a full-time career move and we are delighted that he is staying on with the kitchen in the role of Commis Chef.
In addition to Joe moving up the ranks we are also delighted to introduce John Koshy – Sous Chef, Clinton Rongsai – Commis Chef, and Mohamed Amare –Kitchen Porter, to the established team, who have been working solidly these last few months ensuring all outlets are catered for – with a particular shout out to Raymond who has really stepped up to the plate (pardon the pun) in taking the lead on the Hot – Line since Joeys departure to pastures new.
The final addition to the team – and one which will be put to hard work immediately is…….. Keith’s new oven!
The Maintenance Team have been hard at hard at work bringing Denise’s visions to life, and have turned the old helipads into outdoor seating for our wedding guests with glorious views of Benbulben – which looks especially fine in the recent sunshine.
Despite all the shovelling, lifting and shifting, Pete still found time to rescue one of our Swallows from the vents.
I’m sure he will be remembered fondly when they return from their 1000’s miles travels next summer.
Out and About in Sligo
The Galleon Andalusia came and went – majestically sailing past the hotel into deep water quay (on a diesel engine).
And the Hotel are now proud sponsors of the Sligo Rovers Futsal Team!
Congratulations to our own Tim Curran on his amazing Special Olympics Achievements.
Awards & Achievements
A testament to all they do – it was with great pleasure Tom was awarded June’s Employee of the Month.
There have been a multitude of successes across the hotel also, with Audits being completed and Awards awarded.
Big shout out to Valerie on achieving 91% on her Reservations Audit, Leah on achieving 91% on her M&E Audit, and of course the whole Food and Beverage Team on their Service Excellence Score of 92.8%. All this great work shone through when the hotel received Great Place to Work accreditation for the 3rd year in a row.
And our guests clearly do not disagree with some wonderful reviews and a rise in our Net Promoter Score to a whopping 54.8% - a Hotel Record!
Milestones
None of this would be possible without our fantastic team –some of whom have over half a century of service between them. We are delighted to recognise the long service milestones for:
Edward Gubski – 20 Years
Wieslawa Kosek – 20 Years
Silvija Kuodiene – 15 Years
Valerie Murphy – 10 Years
More shout outs to Adrian and Grace who are progressing well along their MDP and SMDP pathways – every day is a school day, make the most of what you can learn here, transferrable skills last a lifetime!
Matty’s mental health tip
If I find my mind is becoming overwhelmed with negative thoughts, fear ,or just simply too much information to prioritise, I take a moment to re-set it – I close my eyes to block out visual distractions and count backwards from 500 using a random number to focus the concentration. Ie. 500 – 13 = 487 – 13 = 474 etc. until I get close to 0. That usually stops the racing thoughts and allows me to reassess priorities after the exercise.
And finally stay hydrated in this hot weather!
Welcome
We are delighted to introduce the newest member of our team, Nicole, our Weddings Manager. Nicola has already settled in brilliantly, hitting the ground running from day one. She joins us from Lough Rea Hotel, where she held the role of Weddings Manager, bringing with her a wealth of experience and expertise. We look forward to working together with Nicole as we continue to create unforgettable wedding experiences for our couples.
Colleague Recognition
Congratulations to Jaymiel, Caroline, and Sean, our Colleagues of the Month for April, May, and June.
Having worked in the kitchen for almost three years, Jaymiel has consistently shown loyalty, hard work, and a positive attitude towards everyone around him. He is highly respected by his colleagues, who speak very highly of him and appreciate all that he does.
Caroline is thoughtful, supportive, and a pleasure to work with. She consistently goes above and beyond for our elderly and regular customers, taking time to ensure they feel valued and cared for. She is an incredible asset to our colleagues from the DSI Employability Programme, offering guidance, encouragement, and support. This recognition is thoroughly deserved, and we are grateful for everything you do and your 22 years of service in Springfield.
Sean joined our team two years ago as an M&E Assistant and is an invaluable team member. He consistently demonstrates his dedication, flexibility, and willingness to support colleagues across multiple departments. From lending a hand in the bar, assisting the maintenance team, to most recently volunteering as a Night Porter, Sean always steps up when called upon. His positive attitude, kind and caring nature, and commitment to going above and beyond have not gone unnoticed.
Celebrating Conor
We are thrilled to celebrate Conor’s incredible achievement at the Special Olympics Summer Games. Not only did he proudly represent his himself and his team, but he also returned home with both gold and silver medals in swimming! Conor has spent many years developing his skills and passion for swimming. He is also a valued member of the team for the past three years, and we are incredibly proud of him.
Congratulations, Conor, we look forward to celebrating many more achievements with you.
Colleague Spotlight
Milestones
This year, we were fortunate to celebrate two colleagues reaching the incredible milestone of 25 years of service.
For the past 25 years, Linda has been the welcoming face at our reception desk, greeting guests with a warm smile, helping and support wherever needed, and being a valued friend and colleague along the way.
Linda, thank you for everything you do for our guests and our team. Your kindness, dedication, and positivity impact every day. We are lucky to have you as part of our team!
Joker has been a familiar and friendly face behind the bar for the 25 years. Known not only for his exceptional service but also his warm smile and welcoming personality, Joker has made countless guests and colleagues feel right at home over the years.
Thank you, Joker, for your dedication, hard work, and the positivity you bring to our team daily.
We would like to shine a spotlight on our incredible colleague, Jarek
Over the past few months, alongside his day-to-day responsibilities, Jarek has been hard at work on several major upgrade projects. His craftsmanship and dedication have been exceptional, from rebuilding the centre of our main bar from the ground up, to designing, building, and installing a brand-new function bar and storage area in our private function room.
Jarek’s talent, commitment, and attention to detail have made a lasting impact, and we are incredibly fortunate to have him on our team.
Thank you, Jarek, for your hard work and for everything you do to continuously improve our hotel.
We would also like to shine a spotlight on our often unsung department, our incredible Nights Team. It may be the smallest team in the hotel, just three colleagues, Paul, Rommel, and Hammed, with occasional support from our Receptionist, Nader. Due to the hours they work, they don’t always get the opportunity to meet many of their colleagues, and many don’t notice the incredible work they do behind the scenes.
These are the colleagues who keep our hotel running smoothly when most of us are away. They take care of our guests throughout the night and into the early morning, handle challenging situations during busy periods, turn around meeting and function rooms, and ensure our hotel is ready for the day ahead.
Their dedication, hard work, and commitment do not go unnoticed. Thank you, Paul, Rommel, Hammed, and Nader, for everything you do. We see the effort you put in, we appreciate you, and we are incredibly lucky to have such a fantastic Nights Team as part of our Springfield Hotel family.
Courtyard Ready for Summer
Our newly refurbished courtyard is now open and ready to welcome guests. With outdoor dining and BBQ facilities, it’s the perfect space for guests to relax and enjoy the summer. Please remember to recommend the courtyard to guests looking for lunch, dinner or drinks outdoors.
Kids Club Opens 3rd July
Our enhanced Kids Club launched on 3rd July, offering even more fun for our younger guests. New additions include PS5 gaming consoles, a pool table, Disney Movie Club, and an exciting new activity timetable packed with games, crafts and entertainment throughout the week.
Conference Facilities Upgraded
Our meeting rooms have been enhanced with new AV equipment, ensuring an even better experience for our conference and corporate clients. This investment reinforces our commitment to delivering firstclass meetings and events. The feedback from our clients has been fantastic with all delighted to see these huge improvements.
Supporting Down Syndrome Ireland
A heartfelt thank you to our wonderful team and generous guests who supported our Ice Cream Fun Day in aid of Down Syndrome Ireland. Together, we raised an amazing €300 for this fantastic cause. Although the weather wasn’t on our side, it didn’t dampen the enthusiasm or community spirit. It was wonderful to see every department come together in support and make it such a success.
RTE Radio 1visit
We were delighted to welcome Darren Frehill and the team from RTE Radio 1 for the live draw of the All-Ireland GAA fixtures. It was a fantastic occasion for Tullamore and a great opportunity to showcase the hotel and County on the National airwaves.
Welcome Paul Gaynor
We are delighted to welcome Paul Gaynor as our new Deputy General Manager. We wish Paul every success in his new role and look forward to working with him.
Belfast
Celebrate Service Week
Thank you for joining us in celebrating Celebrate Service Week from 8–15 June. Each year, we organise a range of events and activities to show our appreciation for our team, and this year was no exception.
Throughout the week, we recognised long-service milestones, hosted a children’s party, welcomed an ice cream van, enjoyed takeaways, and shared acts of kindness through goodie bags.
We rounded off the celebrations with a Bake-Off event hosted by Patrick and Nigel. A huge congratulations to Nikoletta, our Bake-Off winner and Kamila, who secured third place. Their incredible bakes impressed everyone and helped make the event a fantastic success.
Thank you to everyone who took part and helped make Service Week so enjoyable. We look forward to celebrating with you again next year.
Room to Belong - Long Service Awards
A massive congratulations to Severina (Receptionist), Donal (Night Receptionist), Kerrie (Reservations Supervisor) Holly (Assistant Accommodation Manager) who recently celebrated a special milestone of 5 Years service and to Daria Chyclak (Assistant F&B Manager) who celebrated 10 years’ service. Also, a shout out to Kasia Chaturvedi (F&B Manager) who recently celebrated 16 years’ service with us.
Celebrating success at voco Belfast
Kitchen Team - 5 Star Status
For years, the kitchen at this hotel, through voco, Gasworks, and Radisson, consistently maintained a 4-star Food Hygiene Rating. It was clean, wellorganised, and functional - but it wasn’t quite 5-star.
Following a surprise Environmental Health inspection, Nigel and his team have now achieved a Five-Star Food Hygiene Rating.
This is a tremendous achievement with an incredible amount of hard work, dedication, and attention to detail that has gone into reaching this standard.
A huge congratulations to the entire kitchen team. Thank you also to the F&B team for their support, and to Patrick, Damian, and James, who all put in a tremendous effort to help get this across the line. This recognition is thoroughly deserved and is a testament to the commitment, teamwork, and professionalism you demonstrate every day.
Belfast
Health & Safety Audit
A massive well done & thank you to Damian & James for leading the way in obtaining another 100% result in our Health & Safety Audit. This is no easy achievement but highlights the consistent culture of Health & Safety throughout the hotel.
Room to Grow Team Development
We’re shining the spotlight on Zara Boyce and Rebecca Sterrett, who have successfully completed the ILM Level 3 Award in Understanding Costs and Budgets in an Organisation with Belfast Met. Delivered over a few weeks, the programme has strengthened their understanding of budgeting, cost management, financial planning, and the importance of making informed financial decisions to support operational success.
Colleague and Team Achievements
May delivered our strongest rooms performance since opening, excluding the Open period last year, while our guest satisfaction metrics continued to exceed target. This achievement is a reflection of the exceptional work of Nadia and the accommodation team whose dedication to maintaining the highest standards and quality continues to drive outstanding results. Thank you to our accommodation team for everything you do each day.
Congratulations to Zara and Rebecca on this fantastic achievement. Your commitment to continuous learning and professional development is a great example of investing in skills that support both personal growth and organisational success. Well done!
Congratulations to Amanda our Assistant Front Office Manager who has been named a finalist in the recent NIHF Receptionist awards – a brilliant achievement from someone who has recently been promoted and is a driving force in the success of the front office department.
Health & Wellbeing
In June we held our Financial Wellbeing & Awareness Workshops in partnership with Ulster Bank and Reid and Co Solicitors. The workshops offered financial support to help you plan and manage your finances with confidence giving you greater peace of mind for the future.
If you couldn’t make it on the day & would like to book a one-on-one appointment with Ulster Bank to discuss your own finances, please contact Linda Boyd (Senior Personal Banker) at linda.boyd@ ulsterbank.com you do not need to be an Ulster Bank Customer – this is a free financial health check available to you.
EMPLOYEE ASSISTANCE PROGRAMME
FREE CONFIDENTIAL COUNSELLING & ADVISORY SERVICE
Our Employee Assistance Programme (EAP) is a confidential programme at no additional cost that provides you and your family members with immediate help and support in managing whatever issues you are facing.
We offer unlimited access for you and your family, to a telephone helpline, available 24 hours a day, 7 days a week, 365 days a year
QUARTERLY Q2 2026
Thank you for reading.
Q3 EDITION OUT OCTOBER 2026