3 minute read
Crematorium Technicians Training Scheme (CTTS
An update on the accreditation scheme after years of lock down.
It seems like a lifetime ago that I wrote an article in early 2020 addressing our members needs and concerns in making sure that properly trained and assessed staff would be accommodated through our own accredited ICCM Crematorium Technician Training Scheme (CTTS) amidst the backdrop of an ever-evolving, global pandemic.
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What a couple of years it has been, with well over 150 brand new, CTTS qualified Crematorium Technicians entering a new chapter of their careers, and member authorities being provided with the assurance that once assessed, their staff have been part of a process which tests them both operationally and academically in order to fulfil this essential aspect of crematorium work.
The response to a move to virtual assessments during this period has been phenomenal with candidates, mentors and managers giving open and positive feedback regarding the altered process. In short, the original process for a candidate involved submitting written assignments on all aspects of Technician operations, followed up by a multiple-choice test and practical assessment on site. Most recently, this has been replaced with the same written assignments, but a virtual assessment including all of the forementioned parts but delivered in a way that is helpful to both the assessor and candidate using video calling and telephone methods.
As things are heading back to some sense of normality, we are now able to offer both on-site and virtual assessments depending on the site’s needs in terms of how quickly an assessment is required. Whether a virtual or in-person assessment, our focus on quality and validity of the assessment remains uncompromised.
In the last 2 months alone at the time of writing, examiners have visited sites all over the country where an on-site assessment has been requested or felt appropriate and I’m sure that I speak on behalf of us all where I say it’s been good to see people face to face again!
One aspect of the CTTS process that has benefitted significantly from this blended way of working has been the ability for examiners to offer further support should a candidate be unable to pass their assessment first time.
Where areas of improvement have been identified during an assessment, ICCM staff are on hand to be able to offer tips, guidance and advice on improving knowledge and processes to the standard required. This assistance isn’t limited to the assessment itself though; should a candidate or mentor require clarification on a range of processes, such as baby and infant cremation or the use of auto shutdown, our officers and examiners are on hand. They will provide support both throughout and beyond the assessment process to provide that help wherever and for as long as it is needed to ensure that ultimately the best possible service can be provided to bereaved people.
It's been quite something to see so many new and enthusiastic candidates over the past 2 years, considering all that has been thrown their way, and it’s been similarly satisfying to know that each candidate has received that level of attention through their assessment. This means that there is no follow up assessment required, although they can take any refresher training that is required throughout their ongoing careers within bereavement services.
I would also like to take this opportunity to extend a most sincere ‘well done’ to all those who have undertaken their assessment, continue to work towards passing and to the examiners that have adapted to ensure that the process is a collaborative one that focuses on each candidate; it’s an extremely positive sign for the future of crematoria.
