INSIDE
INSPIRA May 2021
INTERSTELLAR
Inspira’s Very own Network of Stars *These employee photos were randomly chosen as a representation of all of our Inspira stars.
Healthcare Employee Appreciation Week May 10-14
Gift Day Monday, May 10 Join us for an Employee Appreciation complimentary
Mullica Hill Thursday, May 13
Bridgeton & Woodbury Monday, May 10
Cafeteria 11:30 a.m. – 1:30 p.m. Rounding Delivery Evening/Overnight
Elmer Tuesday, May 11
Community Room 11:30 a.m. – 1:30 p.m. Rounding Delivery Evening/Overnight
Vineland Wednesday, May 12 Cafeteria 11 a.m. – 2 p.m. 5 – 7 p.m. Midnight – 1:30 a.m.
Cafeteria 11 a.m. – 2 p.m. 5 – 7 p.m. Midnight – 1:30 a.m.
Jeans Day Friday, May 14
**Employee gift, meals and jeans day for ambulatory locations will be arranged through site management. For details on your site’s celebration, please contact your manager.
Thank you to
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Inspira’s Very own Network of Stars
Units Acknowledged for Patient Satisfaction Scores Mullica Hill Same Day Surgery was recognized as the most improved across the network, seeing a 36-point increase in their percentile ranking between the 3rd and 4th quarter of 2020. Vineland Cardiac Acute was recognized as the most improved in patient experience for the medical center, seeing a 5-point increase in their top box score from Q3 to Q4 of 2020. Mullica Hill ICU was recognized as the top performer in patient experience for the medical center, finishing the final 6 months of the year in the 91st percentile. Elmer Emergency Department was recognized as the top performer across the network for their patient experience performance finishing the last 6 months of the year in the 89th percentile. Elmer 2 South was recognized as the most improved in patient experience for the medical center, seeing a 26-point increase in their percentile ranking from Q3-Q4 of 2020. Mullica Hill Maternity was recognized as the most improved in patient experience for the medical center, seeing a 35-point increase in their percentile ranking from Q3-Q4 2020. Elmer Maternity was recognized as the top performer in patient experience for the medical center, finishing the final 6 months of the year in the 99th percentile. Vineland Cardiac ICU was recognized as the top performer in patient experience for the medical center, finishing the final 6 months of the year in the 99th percentile. Elmer Ambulatory Surgery was recognized as the top performer across the network for their patient experience performance with an overall score of 98 for the final 6 months of 2020.
Click here to view photos of all the units that were recently recognized. *Ambulatory units will be acknowledged for patient satisfaction scores in the coming months.
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MULLICA HILL ICU
Learning Boards During their daily huddle, the ICU team in Mullica Hill reviews their Learning Board to discuss new concerns, reviews Quality data and nurse specific indicators, and discusses all patients on the unit including any safety concerns. One item that recently resulted from their Learning Board is the ventilator booklet. This booklet, which can be given to family and loved ones of vented patients, outlines (in non-medical terms) what a ventilator is and why it’s used for critical care patients. This idea was provided by Magnet Nurse of the Year, Brian MacDonald, R.N.
“We love to watch our concerns followed through on the Learning Board and have the opportunity to submit safety concerns to our leadership team.” – Nicole Witherel, R.N. Pictured: (Left to Right) Zabrina Hernandez, nursing unit clerk, Julia Powers, nursing director, Leah Beckett, nurse manager, Rebecca Litle, R.N., Nicole Witherel, R.N., Mollie Knerr, administrative assistant.
ELMER OR “We use our learning board as a tool for communication. This helps us to recognize needed improvements/interventions and to facilitate desired outcomes. This is a good visual tool that helps the team to see what our goals are, collectively come up with a plan and implement changes,” said Holly Kimley, R.N., Elmer Operating Room. The Elmer OR team has recently solved a couple of working items from their Learning Board. First, the team completed their unit-based council project, which is the Meditation Room located on the first floor. The team also noticed a need for new gel heel pads, which assist in safely positioning patients and avoiding pressure injuries during surgery. New gel heel pads were ordered, allowing for a better and safer patient experience. Pictured: (Left to Right) Noel Buchanan, R.N., Judy Sickler CRCST, Crystal Wilford, R.N., Angela Banff, scrub tech, Kelli Baner, R.N., Allison Sorantino, scrub tech, Sue Seagraves, CNOR, Crystal Chapman, R.N., Lisa Achilles, CRCST.
Safety Tool of the Month: Self-Check Using STAR (Stop-Think-Act-Review) • Stop: Pause for 1 second to focus your attention on the task at hand • Think: Consider the action you’re about to take • Act: Concentrate and carry out the task • Reivew: Check to make sure that the task was done correctly and that you got the correct result STOP is the most important step. It gives your brain a chance to catch up with what your hands are getting ready to do. 4
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MULLICA HILL
Going Above and Beyond for Our Patients This story comes from Julie Barile, R.N., Emergency Department, Elmer. She reminds us how our smallest actions can have the biggest impact, and how important it is to provide patients with a Wow experience. “I had a patient that was in the last stages of lung cancer. She had been coming in and out of the hospital with increasing shortness of breath, knowing that things are progressing to a point where she needs hospice, but still afraid to be at home when things get tougher. She was kind, pleasant and smiling, all while being very afraid and tired. We had been talking about her fears and her cancer progress and the little things, like how all she wants to eat now is chocolate (even though she used to hate it). She said to me, ‘You don't have anything do you?’ Now, normally I have something like 25 chocolate bars in my pocket, but that night I had NOTHING. I scoured the ED. Since it was a Saturday and the food cart would be there after midnight, I asked about what would be
on it and was told it had Tastykakes. The cart did come, but since the ED is last, there was nothing on it that had chocolate and no Tastykakes. I brought the patient some crackers in the meantime. I was talking about the situation in the nurse’s station and Harold Uhland, supervisor of Elmer Security, must have heard me. Before I knew it, Harold called me over to a quiet area. He whispered that he had something, and he opened his jacket very secretively, and pulled out chocolate Tastykakes. He said, ‘Here, this is for your patient.’ I walked right back to the patient with my "surprise" and she whooped and clapped her hands and had tears in her eyes, like she had won the lottery. It is the small things really that remind you why you became a nurse.” Pictured: Julie Barile, R.N., Emergency Department, Elmer, and Harold Uhland, supervisor of Elmer Security
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Inspira Network Board Welcomes Four New Members
The Inspira Health Network Board of Trustees provide guidance and oversight to the network’s leadership team. This volunteer board’s primary areas of focus include: strategic planning and growth; patient safety and clinical excellence; fiscal responsibility; and assessing and meeting the needs of the communities served by Inspira.
Dawn Flitcraft
Robert L. Hickok
Dawn Flitcraft has served as president of the Ethical Revision division of WCG, a Princeton-based company which provides comprehensive services for clinical trial stakeholders. She joined the company in 2016 as its chief mergers & acquisitions integration officer.
Robert L. Hickok is a partner with the law firm Troutman Pepper Hamilton Sanders LLP since 1986. His unique skill set covers litigation, litigation management, economics, and economic analysis of law.
Toni Pergolin
Virna Alexander
Toni Pergolin has served as president and CEO of Bancroft for 15 years, a leading regional nonprofit provider of programs and services for individuals with autism, intellectual and developmental disabilities and those in need of neurological rehabilitation.
Virna Alexander serves as the senior vice president of Workers Compensation Claims for Liberty Mutual Insurance’s Global Risk Solutions division. She leads the functions of quality assurance and compliance; special investigations; loss and recovery; claims contact centers and claims support.
Michelle Marshall Named Vice President of Business Development Inspira Recognizes Volunteers with Drivethrough Celebration During Volunteer Week Michelle Marshall, assistant vice president of the Oncology Service Line, was recently promoted to the position of vice president of Business Development. Michelle joined the organization in 2004, working in Business Development, then Operations Consulting, and service line leadership. Michelle’s unique skill set, intellect, range of experience, as well as dedication and passion for Inspira’s mission and vision is what sets her apart and will propel her success in this new role.
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In lieu of a formal gathering, Inspira recognized its volunteers with drivethrough celebrations at its Elmer, Vineland and Mullica Hill medical centers. Inspira has more than 400 volunteers network wide who assist in various roles at each medical center. The volunteers are largely comprised of seniors, which are among the most vulnerable population for COVID-19. Due to the pandemic and out of an abundance of caution, volunteers have been unable to participate in their usual activities at the hospitals.
During the drive-through celebrations, volunteers drove up to an Inspira branded tent outdoors. Without ever leaving their vehicles, they were greeted by leadership and given a bagged lunch and a gift of appreciation. “This year’s celebrations look very different than previous years, but it’s important for us to continue to engage our volunteers and show them how appreciated they are,” said Amy Mansue, president and CEO. “We miss our volunteers, and we look forward to the day when we can welcome them all back and resume a sense of normalcy.”
Congratulations Employees of the Month! Stewardship Maria Oliver, office clerk, Business Office, Bridgeton
“Maria is a very hard worker, always has a smile on her face and a positive attitude. Maria will accept excess work to research and locate insurances via the computer programs. If she is not able to obtain, she will go as far as calling a patient to obtain correct information to avoid unnecessary patient billing and try to avoid delay in insurance billing.”
Quality & Safety Allison Downer, sonographer, Ultrasound, Vineland
“Allison is an exceptional employee. She has stepped up as the lead with assisting Dr. Graves’ patients in the OR and for all their post-op follow up. She consistently alters her schedule to be here early for the patients. She always has a positive outlook and cares deeply for our patients. Allison is a true example of what a great partnership means.”
Compassion Andrea Lex, medical assistant, Inspira Medical Group Podiatry West Deptford “Andrea goes above and beyond with every patient and with other providers in the Podiatry and Endocrine groups. She creates a team environment and makes patients feel comfortable and listened to. Andrea was a great help during our move from the Woolwich office, making the process seamless.”
Partnership Heather Lopez, pharmacy technician, Population Health, Mullica Hill Business Center “During this pandemic Heather has been an unsung hero. Heather was deployed to Vineland Pharmacy department to help during the surge. Currently, she is deployed to help the Mullica Hill Pharmacy department draw up COVID vaccine doses every day. Heather jumps in and helps with every aspect of pharmacy across the network.”
Quality & Safety Sarah Robbins, unit clerk, ICU, Elmer
“Sarah is constantly trying to better herself and improve the quality and safety of her. Sarah joined the Elmer ICU in February 2020 right before COVID. She has shined this past year, and it was quickly apparent she was a perfect fit. She is innovative, eager to problem-solve, and invests in the patients.”
Compassion Colton Garecht, officer, Security, Mullica Hill
“Colton is constantly grabbing extra shifts with the high demand due to our COVID Vaccination POD. A patient received her COVID vaccine but got a flat tire while she was in the parking lot. Colton was very kind, reassured this patient, and made sure she got her tire changed. He truly went above and beyond the role of a security officer to assist this patient.”
Empowerment Mari Carroll Weidner, L.P.N., Urgent Care Washington Township “Mari-Carroll always goes above and beyond not only for her patients, but also her peers. Mari-Carroll consistently takes on additional tasks without being asked. She comes in on her days off to help other staff members with tasks that she knows they might have trouble with. She is the true definition of empowerment for Inspira Urgent Care.”
Empowerment Samantha Hunger, quality data analyst, LIFE “Sam works exceptionally hard and has been balancing multiple responsibilities without even a hint of stress or negativity. She accepts every challenge head on and does not waver. In the very short time that she's been here, she has completely changed how we compile and measure data, while also using the data to direct outcomes.”
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New Technology Coming to Vineland and Elmer APRIL 7, 2021
Several new or enhanced technologies will go live at Inspira Vineland and Elmer on June 14, 2021. Staff that will be impacted or need to utilize any of these technologies are encouraged to register for trainings as soon as possible via HealthStream + ELMER* (trainings will be offered from May 3 – June 11).
GO LIVE | 6/14/2021 | IMC VINELAND
TRAINING DATES: MAY 3 – JUNE 11 | SIGN UP NOW!
GETWELL NETWORK
In-room patient engagement solution. Connects to Cerner PowerChart to present pertinent educational videos based on the patient’s condition and prescribed medications. Connects to RTLS Tag to display name of staff in room. LOCATIONS: VINELAND INPATIENT, WOMEN’S HEALTH, PRE-OP*, DIALYSIS*
CERNER CONNECT – MOBILE APPS Cerner mobile care applications will be available on new shared devices throughout the hospital including:
[MESSENGER APP] Receive alerts from the nurse call system and StaffLink nurse assignments + Secure text messaging + Quick staff look up + Replaces Practice Unite as Inspira’s primary clinical communication tool [VOICE APP] Voice calling and hospital directory look up [NURSE REVIEW APP] Access quick patient chart information LOCATIONS: VINELAND (SHARED DEVICE + DESKTOP APP), ELMER (DESKTOP APP ONLY), NETWORK-WIDE for PROVIDERS VIA DOWNLOADABLE APP ON PERSONAL DEVICE
STAFFLINK + CAREVIEW BOARD [relaunch] This go live will also include a relaunch of StaffLink and CareView Board at Vineland. These apps went live in Vineland in September 2019 but are not utilized. StaffLink and its usage are critical for all of the new technology being implemented at Vineland to work as designed. StaffLink will replace R5 Nurse Assignment Application.