Inside Inspira Newsletter August 2021

See page 10 for more information about the Employee Picnic at Morey's Piers.

Robin A. Walton Appointed

Vice President of Government & External Affairs Robin A. Walton has been appointed Inspira’s new vice president of Government and External Affairs. She joins Inspira on August 30.

Walton has more than a decade of experience in government and community relations in higher education, health care and library services, most recently serving as the Vice President for Community and Government Affairs at Thomas Edison State University, a position she has held since 2013. She holds a Bachelor of Arts in Human Resources from La Salle University, as well as a Master’s of Science in Management degree from Thomas Edison State University. She serves on the Board of Directors for the Chamber of Commerce of Southern New Jersey and on the Board of Trustees for RWJBarnabas Hamilton and Rowan College at Burlington County. Walton has

also received a number of accolades in recognition of her work within government and community relations, including the Trailblazer Award from the National Council of 100 Black Women Southern NJ Chapter and the Marvin “Swede” Johnson Achievement Award for Higher Education Government Relations.

As we advance in our strategic growth, Walton will work with community groups, elected officials, governmental agencies, hospital associations and business organizations to relay community benefits provided by Inspira. Through her work with these organizations, she will share Inspira’s message across the various constituencies and collect feedback from these groups to share within the network for how we can better ourselves within the community we serve.

Kimberly Talley Appointed Vice President of Patient Care Services Kimberly Talley, M.S.N., R.N., C.R.N.P., joined Inspira on July 6th as the new vice president of Patient Care Services for Inspira Medical Centers Vineland and Elmer, Inspira Health Center Bridgeton, and Inspira Health Center Woodbury’s inpatient behavioral health program.

Talley brings a wealth of clinical and leadership experience to Inspira, with particular expertise in strategic development, operations, evidence-based practices, lean principles, the science of high reliability, and partnerships.

Talley most recently served as the vice president of Patient Care Services for the Christiana Care Health System in Delaware, including its Level I

Trauma Center Newark campus, and Level III Trauma center Wilmington campus. From 2004 to 2012, Talley served as director of surgical services for Hahnemann University Hospital in Philadelphia.

She earned her Bachelor of Science in Nursing at Medical College of Pennsylvania/Hahnemann University Hospital and her Master of Science in Nursing at Drexel University in Philadelphia. She is an advanced practice nurse practitioner and a Fellow of The Healthcare Management Academy.

Talley previously served as adjunct clinical nursing faculty at the Drexel University College of Nursing and Health Professions, and the Community College of Philadelphia.

Lynne McShay Appointed AVP Oncology Service Line

Lynne McShay joined Inspira as the new Assistant Vice President of the Oncology service line on July 19th. Her primary office will be located in the Cancer Center at Mullica Hill; however, she will maintain a presence in Vineland as well.

McShay brings more than 25 years of experience in health care, most recently serving as the director of Operations for the Abramson Cancer Center at the Hospital of the University of

2

Pennsylvania. She has a broad knowledge of the oncology service line and extensive experience with both hospital and practice operations, tumor site specific strategy development, as well as a proven record of developing high-functioning teams and working collaboratively with physicians and other departments to advance the goals of the organization. Her passion for the work is evident and her leadership will enable Inspira to continue to grow and develop its Oncology program.

Congratulations to our

Leaders of the Quarter Empowerment

Compassion

Jeannette Ortiz, supervisor, Patient Registration, Bridgeton

Derek “Adam” Stone, nurse manager, 4th Cardiac ICU, Vineland

“Jeanie is a dedicated, caring and engaged supervisor who goes out of her way to ensure everyone on her team feels comfortable when exchanging ideas and is working towards a common goal. She sets high expectations for herself and her Financial Counselors and Insurance Verification staff and isn't afraid to jump in and assist whenever needed.

She is always upbeat and positive and looks for opportunities to get the job done in the most efficient and effective manner. Jeanie always has a smile on her face and displays a "can do" attitude when interacting with patients, while looking to provide them with a "Wow" patient experience.”

Integrity Dawn Shapley, assistant nurse manager, 3rd ICU, Mullica Hill “During the COVID surges, Dawn was unwavering in her support of the staff, patients and families. She was here at all times – days, nights, weekends - working side-by-side with the staff. She is a health care hero.

The ICU staff has worked tirelessly through these challenges because of Dawn's leadership and support.

Dawn goes above and beyond for everyone who works alongside her.

She is always positive, upbeat and a very hard worker.”

“Adam is an amazing leader and cares deeply for his team. He is a very proactive patient advocate. He is always present, always supportive, and always compassionate. He sets the example for others. Adam lives the Inspira values and he has been a strong leader in times of extreme challenges. He supports his team; he supports our patients; and always makes time for others. Adam keeps it real, which enhances his ability to build relationships with patients, families, other leaders and his team.”

Partnership Adrienne Buck, office manager, Inspira Medical Group Primary Care Millville “Adrienne displays a great work ethic and attitude. She goes out of her way to make sure her staff feel appreciated for the hard work they do every day.

Adrienne has purchased breakfast, lunches, bought homemade cookies and individual gifts for each of her employees and makes efforts to incorporate team building activities as much as possible to ensure her staff continue to work well together to provide the best care possible to their patients. Adrienne has stepped up to be the ringleader and coordinate virtual monthly PCP manager “catch up time” meetings to give the PCP managers time to collaborate with each other and share ideas and feedback.”

3

Inspira Announces Behavioral Health Leadership Changes Inspira recently announced several leadership changes related to its Behavioral Health Service Line. Kimberly Talley joined Inspira as the vice president of Patient Care Services for Inspira Medical Centers Vineland/Elmer, Bridgeton Health Center, and Woodbury’s inpatient behavioral health program (read more on page 2). Additionally, Dave Moore’s role has evolved as Inspira’s new AVP, Behavioral Health Service Line. In this expanded strategic and business development role, he will collaborate with Talley on both inpatient and outpatient services as she transitions to her new role, and eventually primarily support outpatient services.

Inspira has further refined the reporting infrastructure to better serve behavioral health patients and employees. Inpatient and outpatient reporting structures for behavioral health will be amended as follows:

• Inpatient Services:

• All inpatient units for Woodbury Adult, Bridgeton Adult, Children’s and Adolescent, as well as Bridgeton Crisis, will report through Kimberly Talley.

• A Behavioral Health Administrative Director, reporting directly to Talley, will be appointed for all the inpatient behavioral units identified above. Dave Moore will manage these units until an appointment is made.

• Sherry Remy will now lead the Bridgeton Crisis Department, as well continued responsibility of the Bridgeton satellite ED, as one department. The Crisis Department will report through Bridgeton satellite ED nursing leadership.

• Outpatient Services:

• All Outpatient Services, Behavioral Health & Addiction Response Team (BART), NJ-QIP/DSRIP, Grants, Physician Contracting and other Service Strategies will continue to report through Dave Moore, alongside Dave Yhlen.

Professional Achievement Lauren Pino, PharmD, BCPS, CIP, MTM-C, Pharmacy clinical manager and PGY1 Pharmacy Program director at Inspira Medical Center Mullica Hill, was selected as “Preceptor of the Year” by the University of the Sciences Philadelphia College of Pharmacy class of 2021. Students vote for preceptors who have shown dedication in guiding them during their clinical education rotations, and ultimately only one preceptor is chosen for this award.

Want to feature your professional achievement in an upcoming issue of Inside Inspira? Email a brief summary of your achievement and photo to Kelsey Pollard at pollardk@ihn.org.

4

Congratulations Employees of the Month!

Quality & Safety Elizabeth Leidolf, counselor, Adult IOP Program, Bridgeton

“Elizabeth delivers multiple therapeutic groups to clients with co-occurring issues and ensures that topics are relevant to their individualized treatment plan. She always steps up to promote coordinated care and enhanced programing. The team can always depend on Elizabeth and the efforts she provides to make the program a success!”

Integrity Trisha Pedersen, technician, Pharmacy, Vineland

“Trisha is an outstanding member of the Pharmacy department. Her experience and knowledge make her an excellent resource. She consistently serves as a mentor to new employees. Trisha is self-motivated and has a great sense of judgment. She is always willing to take on new tasks.”

Stewardship Kristin Pollock, therapist, Child Partial Care, Woodbury “Kristin shows compassion and empathy in every interaction.

Kristin meets Inspira's core values, but compassion is the most visible to her co-workers and patients. Kristin noticed that new staff could use some mentorship, so she stepped up and filled that role and has set a great example.”

Quality & Safety Chad McMahon, logistics technician, Ground Transport “Chad has a vibrant personality, is a resource for stewardship, and has an overall caring attitude towards his position. When Chad took his position, it was a tough time within our department. He brought stability to the Logistics position. He laughs every day, and that laughter is contagious. Chad exemplifies Inspira’s values and culture.”

Partnership Mona Dunn, aide, Housekeeping, Elmer

“Mona goes the extra mile to spotlessly clean the unit she is assigned to. She cleans every nook and cranny and does a fantastic job. As a float housekeeper, Mona goes above and beyond expectations. She is an optimistic team player and is always willing to pitch in when needed.”

Quality & Safety Joyce Alversado, R.N., Operating Room, Mullica Hill

“Joyce is a very hardworking nurse. She makes sure the schedule runs smoothly and that patient safety is of utmost importance. She makes sure patients don't wait too long before their procedure and therefore helps to keep patient satisfaction high. Joyce is an excellent resource in our department and a great team player/leader.”

Integrity Maddie Pretlow, accounts receivable representative, MSO, Inspira Medical Group “Maddie is always willing to help others and she is kind and understanding. She always puts her best foot forward and keeps a positive attitude. Maddie enjoys being a team player and wants to make things better for all. She has a positive attitude and keeps the happy vibes going!”

Partnership Jacqueline Silva, driver, LIFE

“Jacqueline is one of the most hardworking people on our team. She brings a professional and caring approach to her position. She is always ready to offer suggestions for improvement. Jacqueline has continually demonstrated her commitment to LIFE, the participants, and the team's success."

5

MULLICA HILL 5 EAST ACUTE

Learning Boards During Executive Patient Safety Rounds in Mullica Hill, Pat Nolan, chief operating officer, used the 4 C’s of the Rounding to Influence HRO Leadership Tool and met with the 5 East Acute team to discuss safety, experience and engagement.

Heather Smith, nurse manager, and the team attended rounds around the corner from the department Learning Board – where they reviewed recent items that have been placed on the board. Kathy Wolfrom, unit clerk, shared that she uses her HRO badge tag as an easy reference when she needs to use her HRO Tools, and that any concerns she and the team have are placed immediately on the department’s Learning Board for review.

Smith shared, “We are working really hard on quietness scores on 5 East Acute. Staff identified that the front doors slam loudly, and that slam could be heard in multiple nearby rooms. The staff had the suggestion to add magnets to the front doors to see if that would help.”

Kay Fogg, nurse manager of Elmer 2 East, and her team added their 2020 Engagement and Safety Survey Action Plan items to the department Learning Board.

This included the following three items: job stress, job security, and patient and employee safety. These items are reviewed and discussed monthly at staff and Unit Based Practice Council meetings and the Learning Board is updated during huddles.

“To support job stress, staff shared they wanted to reinstate Quiet Hour. Quiet Hour allows staff time to chart in a less stressful atmosphere and provides patients time to rest or nap undisturbed,” said Fogg. This item made it to the Solved (green) section of the Learning Board with the go-live date of July 15, 2021. Quiet Hour is from 2:30 p.m. - 3:30 p.m. daily. Prior to Quiet Hour each day, aides do purposeful rounds with 4 P’s (pain, potty, position, and possessions). Following rounds, the lights are dimmed on the unit and patients are encouraged to rest or nap.

Signs that explain “Quiet Hour” are placed in the patient rooms on bedside tables and a poster is placed on the windows entering the unit that announces Quiet Hour times. Education was provided to the staff and aides

6

This item was placed on the Learning Board in the New (red) section and continuously reviewed during the department’s Daily Huddle until the item landed in the Solved (green) section of the Learning Board. “The magnets placed on the doors has had one of the greatest impacts on our patient’s experience – the staff feel that it has made a huge difference,” said Smith.

during Department Huddles. In addition to a less stressful atmosphere while charting, the staff have access to the Relaxation Room where they can enjoy a massage chair, sound machine, and aroma therapy.

Pictured left to right: Brittany Pizzutillo, R.N.; Carol Ann Lightcap, R.N.; Chelsie Mercado, CNA; Heather Smith, nurse manager; Kathy Wolfrom, unit clerk; Ira Savage, CNA; Pat Nolan, chief operating officer; Lissette Feliciano, CNA; and Danielle Verpecinskas, Dietary.

ELMER 2 EAST

The second Action Plan item added to the Solved (green) section of the Learning Board was Job Security.

Sharon Slavic, administrative director, attended the 2 East Staff Meeting to answer questions and concerns related to job security. She shared information on the new residency program and the many improvements at the Elmer campus. Following her presentation, the Elmer Board in the breakroom was updated.

The third Action Plan item added to the Solved section of the Learning Board was around Safety. “Engaging the Transporters with department action planning is extremely important” said Fogg. Transporters requested that mirrors be installed in the hallway to help prevent accidents. At the request of nursing staff, windows were installed in patient doors allowing them to see patients in isolation – ultimately improving patient safety. The windows also make patient feel less isolated as they are able to see into the hallway.

Nicole Sparks, R.N. and safety coach of Elmer 2 East shared, “Daily huddles provide open communication between staff and leadership that allow us to continuously improve safety.

Significant issues brought up in the Daily Huddle are placed on the Daily Safety Briefing by our manager. The utilization of our Safety Tools and Learning Board keep us focused and moving forward to resolve all issues brought to leadership by the staff.”

Pictured left to right: Mayra Montes Bautista, CNA; Walter Soro, R.N.; Craig Williams, R.N.; Diane Curry, R.N.; Nicole Sparks, R.N.; Dorca Cruz. CNA; Kay Fogg, nurse manager; Jessica Conover, unit secretary; Gail Dilks, R.N.; Brianna Weaver, R.N.; Amanda Solometo, R.N.

Zero

MULLICA HILL

SafetyStory Patient Experience and WOW Experience This month’s Safety Story was shared by a patient who visited Inspira Vineland’s Radiology department and focuses on the patient experience and creating a “Wow” Experience.

“I wanted to contact you regarding my visit today to obtain an x-ray. Everyone from the valet parking attendant to the X-Ray Technician were extremely kind and attentive. I have severe back issues and can only get around on my rollator. The valet attendant removed it from the trunk of my car for me. Upon entering the lobby, the young woman at the front desk saw me and noticed my very tiny wife. She immediately obtained a wheelchair for me, so my wife didn’t have to push me in the rollator. She obtained visitor passes for us and wheeled me to the registration area, stayed with me throughout the process and assisted with signing in. I was called for my x-ray within 15 minutes and was thoughtfully and professionally taken care of. Compliments and a huge thank you to all the staff! They made what could have been an arduous process into a very pleasurable experience.”

Safety Tool of the Month: Clarifying Questions

When to Ask Clarifying Questions:

When in High Risk Situations When information is incomplete When information is ambigious

WHY: To reduce the probability of making a wrong assumption. Asking clarifying questions reduces the risk by 2.5 times!

HOW: Phrase your clarifying questions in a positive way and in a manner that will get an answer that improves your understanding of the information

7

Inspira Medical Centers Receive ‘Primary Stroke Center’ Certification All three of Inspira’s medical centers, Inspira Medical Center Mullica Hill, Elmer, and Vineland, have received certification

by DNV GL Healthcare as Primary Stroke Centers (PSC).

Accreditation as a Primary Stroke Center ensures necessary staffing, infrastructure and programs to stabilize and treat emergent stroke patients. This accreditation serves as a testament to Inspira’s dedication to patient safety and clinical excellence.

The PSC accreditation affirms that Inspira’s hospitals can provide treatment for a broad range of stroke conditions and some acute therapies, as well as admit patients to specialized units for inpatient care.

“At Inspira, our care teams are focused on clinical excellence, and we are honored to receive this recognition from DNV GL, a recognized authority on clinical excellence,” said Amy Mansue, president and CEO. “If you or a loved one needs stroke care, you can be confident that our hospitals will provide timely evidence-based care. We are grateful to every physician and staff member at Inspira who provides this critical care at a moment’s notice, and we celebrate their efforts in achieving Primary Stroke Center accreditation.”

Inspira’s advanced capabilities and protocols for rapid response, diagnostic evaluation and treatment of stroke can reduce the risk of permanent disability. As part of its community education efforts, Inspira’s stroke teams urge anyone who might be experiencing stroke symptoms to call 911 immediately. Early diagnosis and treatment of stroke significantly reduce the possibility of permanent disability. In most cases, clot-busting drugs can only be administered within a few hours of the onset of stroke symptoms.

Inspira underwent a robust certification process with DNV GL to earn the Primary Stroke Center designation. The DNV GL conducted thorough observations, interviews, and document reviews during its certification audit to assess potential patient outcomes and processes, care and service quality, patient care environments, and more.

8

Employee Referral Bonus Program Inspira is always looking to grow our teams and add talented people to the Inspira family and has thus created an Employee Referral Bonus Program. Refer qualified candidates to designated positions and as a “thank you” we will offer you a bonus!

In order to be eligible for the referral bonus, you need to be a current Inspira employee. Other criteria include: • Position must advertise that employee referrals are being accepted*

• Referring employee must be active, in good standing and employed by Inspira at the time of receipt

• Candidates must meet all basic essential requirements of the posted position

• Referred candidate must also be active and in good standing at the time of payment to referring employee

• Referral name must be clearly marked on the candidate’s application

• Director level and above are not eligible to receive referral bonus

Full Time Physician

Total Amount: $5,000 Initial Payment: $2,500 following signed contract Secondary Payment: $2,500 (30) days after start date

Full Time Leadership Manager and Above Total Amount: $2,000 Initial Payment: $1,000 after initial orientation Secondary Payment: $1,000 after 6 months

If you know someone who you think would be a good fit for our organization, direct them to our careers page to check out what opportunities Inspira has to offer!

Full Time Clinical Positions Such as Nursing/Imaging/Lab Total Amount: $1,000 Initial Payment: $500 after initial orientation Secondary Payment: $500 after 6 months

Full Time Aide/Technicians/Support Staff Total Amount: $500 Initial Payment: $250 after initial orientation Secondary Payment: $250 after 6 months

For more details about the employee referral bonus program, please contact the HR Service Center at 856-641-6947 or HRServiceCenter@ihn.org. Also, don’t forget to check our careers page https://careers.inspirahealthnetwork.org regularly for new openings.

933

Please join us for the Inspira Health

2021 EMPLOYEE PICNIC 15th Anniversary!

Celebrating 15 years with morey’s piers August 28 SUNDAY August 29

September 4 SUNDAY September 5

SATURDAY

Food Service from 11:00 a.m. – 3:00 p.m.

SATURDAY

Waterparks 10 a.m. – 6 p.m.

Amusements Noon - Midnight

Make your online reservation to attend one of the Picnics via the HR Intranet SharePoint Page by clicking on the “Rewards and Recognition” and then “Employee Events” or you can click on the “Morey’s Piers logo” on the desktop of every Inspira computer.

Reservations can be made 7/12/21 - 8/20/21

Additional Reservations for non-dependents: Can be made online at www.moreyspiers.com/inspira July 12 – August 20

Reservations Employees | Physicians Volunteers | Board Members Dependent Family Members

$39

Spouse/Guest Dependent Child (up to age 26)

Dependent Children under 36" Tall Free (no reservation needed)

Sign up Today

EMPLOYEE ID MUST BE PRESENT AT CHECK IN ON MARINER’S LANDING PIER

August 21 – August 25

All guests must be accompanied by an Employee, Physician, Volunteer or Board Member

$54

$44

FREE

Admission

Day of Event

$54 **plus tax. See online store for exact pricing breakdown

Weather Inclement weather: please visit moreyspiers.com or call weather hotline at 609-522-3900 ext. 1887 for updates and cancellations. If the picnic is canceled due to weather, event rain tickets will be provided and will be valid any day through the 2021/2022 season except for the Inspira 2022 event dates.

No refunds will be given for canceled reservations Payments will be deducted from paycheck dated 9/10/2021 **Volunteers please contact your Volunteer Coordinator to make a reservation **Physicians/Contract Staff/Board Members please contact the HR Service Center to make a reservation