A Peregrination of Augmented Services
Editor’s Desk
AbhishekJoshi
AbhishekJoshi
DellTechnologiesiscommittedtohelpingpartners
indeliveringthepowerofAItotheirshared customers.Assuch,thecompanyisexpandingits AIofferingstomakehybridcloudAIareality.Itslatest solutionsaredesignedtocomplementitsalreadyexpansive AIportfolio.Thisgivespartnersthemulti-cloudportability, computepower,andscalabilitytheyneedtosuccessfully buildoutmulti-cloudAIdeploymentsforcustomers.
Modernadvancementsarebooming,anditisahightime foremergingandleadingcompaniestopartnerwitha prominenttech-solutionproviderthatcaneventually provideaplethoraofinnovationsandenhanceday-to-day operations.Oneofthemostpreciousbenefitsisthatthese companieshelpdeveloptheirtechnical,sales,and marketingskills.Dellisamongthemosttrustedtech solutionprovidersofferingTraineestheoptiontospecialize inspecificDellTechnologiesserviceareas,includingsales, pre-salestechnology,andservices.
Dellservicesincludeconsulting,deployment,support, managedservices,andeducation.Delldistributesproposal basedMDFstopartnersbasedonproposalsaimedat expandingregionalsalesandmarketingpriorities.
TheprogramfromtheDellsolutionprovidersenable simplifiedengagementforpartners,allowingthemtocrosssellandprocureproductsandservicesfromacrossDell Technologies.Dellsolutionprovidersofferpartnerswitha rangeofopportunities,includingresellingDellservices,codeliveringproductsandserviceswithDell,deliveringtheir ownservices,orsomecombinationofthethree.
Embracingthejourneyoforganizationsthatareofferinga plethoraofinnovationsandreliability,InsightsSuccess shedslighton"TheMostTrustedDellSolutionProvider-
2022."Asyouflipthroughthepages,youwilldiveintoa legacyofaugmentedservicesthatrevolutionizetraditional workingmethodswithimprovedsolutionsandenhanced operations.
Have a Delightful Read!
Managing
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Business
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CompanyName
CounterTradeProducts,Inc. countertrade.com
The Most Trusted Solution Provider-2022.
FeaturedPerson
SharonNorwell, CEO
TerryBoyland, CEO CPQi cpqi.com
Domain6 domain6inc.com
EdafioTechnology Partners edafio.com
SalimFaroukh, PresidentandCEO
KennyKinley, PresidentandCEO
GeneBornac, SeniorVicePresident enVista envistacorp.com
EPMA epmainc.com
MichaelSamadi, FounderandCEO
MiguelOrdonez, CEO Fesworld fesworld.com.mx
BalajiSree, CEO iLinkDigital ilink-digital.com
PhilippBeck, CEO Luware luware.com
MarcosDePedro, CEO myCloudDoor myclouddoor.com
CounterTradehashelpedorganizationsgrowbysupportingand fulfillingITneeds.
Withafocusondigitaltransformation,predictiveartificial intelligence,DevOps,andcloudmigration,CPQiprovidesmanaged services,includingbuilding,implementing,&supportingfinancial marketssystemsforleadingAmericaneconomies.
Domain6bringsMicrosoftDynamics365solutionstomid-size companieswithafocusonRealEstate,AssistedLiving,and CommunityManagementsuchasSchools,andmulti-Tenantbuildings.
Edafioisaninformationtechnologymanagementproviderand technologyconsultingfirmservingmediumtoenterprise-sized clientsacrossmultipleindustries.
enVistaistheleadingsupplychainandenterpriseconsultingfirm,with 20+yearsofunmatcheddomainexpertiseandauniqueabilityto consult,implementandoperateacrossthesupplychain,IT,and enterprisetechnologysolutions.
EPMAoffersacomplete360’scopeofservicesandsolutionsfor projectmanagement,includingstaffing,consulting,technology,as wellasisthefastest-growingprojectandportfoliomanagement servicesandsolutionscompanyinAmerica.
WithspecialtiesinMicrosoftDynamics,cutting-edgetechnological products,andexcellentconsultingservices,Fesworldisaspecialized providerofsoftwareandconsultingservicesandimplementationof solutions.
LinkDigitalisaGlobalSoftwareSolutionProviderandSystems Integratorwhodelivernext-generationtechnologysolutionstohelpclients solvecomplexbusinesschallengesbyintegratingsoftwaresystemsand developingcustomapplications,components,andframeworks.
Luwareisaleadingproviderofcustomerservicesolutionsthatfully integrateintoMicrosoftTeamsandiscommittedtohelporganizations maximizetheirinvestmentinMicrosofttechnologies.
myCloudDoorisaglobalITconsultingfirmspecializinginthe adoption,migration,andimplementationservicesofCloud SolutionsinMicrosoftAzure.
Sharon Norwell, CEO CounterTrade Products, Inc
Whatiftherewasareadymadesolutiontoany problemyoucameacross?Whataworldthat wouldbe!
Whilethatmaynotbetrueforeveryproblem,itis, fortunately,trueforacompany'stechnologicalneeds.Every organizationhascertainhardwareandsoftwarenecessities accordingtotheservicestheyprovideorapplicationsthey use.Insuchacase,asolutionproviderwoulddevelop customizedhardwareandsoftwaresolutionsthatwillsolve alltheclient'stechnologicalproblems.
Onesuchsolution-providingcompanyisCounterTrade Products,Inc.Itsobjectiveistosolveandmodernizeits customer'stechnologyneedswithcustomizedsolutions builtfortheirspecificmissionsandbudgetaryrequirements. Thecompany'sphilosophyembeddedwithinitslogo, “Service measured not by Gold, but by the Golden Rule,” underlinesitscommitmenttoservingitsclients.Itpromises thiscommitmentbyensuringthatthebestdecisionsare alwaysmadeforthecustomersandtheemployees.
Thecompanybeganasafamily-ownedandoperated businessin1985,foundedbyMarleneandJoeCalabria,Jr. asaBarter/Brokerbusinessdealingwithend-of-life products.Thischangedovertheyearsastheindustry changedandthecompanygrewtoprovideleading-edge technologysolutionsandITconsultingtomeettheunique needsofgovernmentprocurementrequirements.
Movingaheadin2016,SharonNorwelltookover CounterTradeProductsasitsCEO.Sincethen,the companyhasimproveditsproductivity,decreased equipmentcosts,andintroducedthelatesttechnologyto agenciesandgovernmentorganizationsacrosstheglobe, andthelistmaygoon!
Sharonopines, “As a WBENC certified Woman Owned Small Business (WOSB), CounterTrade can act quickly to ensure that the best business decisions are made for our customers by our employees. Our executive team has created a business that is financially strong, and we have developed a direct relationship with OEMs to meet our clients' goals and objectives.”
AQualityGoal
CounterTradeisbuiltentirelyaroundmodernprogram managementsupportedbymultifacetedcontracts.They havemadesignificantinvestmentsinpeopleandsystemsto supportandmanagelargegovernmentcontracts.They
By studying technology innovation, we are able to stay a step ahead of competitors' actions and offerings. By listening to our customers' needs we can work with them to design a plan to that works for them.
“
recognizeresellercapabilitiesasoneofthemostimportant factorsinsubcontracting.ThegoalistoincreaseFederal clients'accesstohigh-qualitytechnologyandexpertise.
Tothatend,CounterTradeiscertifiedforISO9001and 20243QualityManagementSystemswhichallowsthemto consistentlymeetchallengingstandardsanddrivequality withperformancefortheirclients.
Sharondescribestheirgoalsforquality, “Our goal in developing the QMS was simple, we focused directly upon providing first-rate customer service. The QMS was designed to provide support for large-scale IT procurement contracts that guarantee our federal clients receive consistent and quality service from their first order Additionally, CounterTrade has successfully demonstrated compliance with the National Institute of Standards and Technology (NIST) controls, as verified by official thirdparty attestation. This compliance ensures that we adhere to all cyber security controls and processes to adequately protect Controlled Unclassified Information (CUI) and ensure a trusted supply chain.”
OfferingaWorldClassService
“CounterTrade is proud to work with our customers across a multitude of needs knowing that even the smallest decision can affect the mission. CounterTrade ensures that
Service measured not by Gold but by the Golden Rule.
“ “
Tes monials
“Throughout BLM's contracted efforts with Countertrade, we have experienced tremendous partnership from kick-off through to successful service delivery comple on. We have in the past and con nue to have great confidence that Countertrade not only will support BLM in achieving its technology goals but do so with BLMs overall mission in focus.”
– Brian Geselbracht, BLM Chief Technology Officer
“CounterTrade demonstrates exactly what a vendor should be. When called, they have answers and don't need to reach back out to the core supplier. They have helped engineer our Post pla orm for over 10 years and is quick to explain the nuances that have driven change and what "bang for the buck" we the customer see in return. The post hardware is located in out of the way countries and the deployment support in bar none.”
– Derek Fricke, Infrastructure Services Manager, CAEIO Program
we are in lockstep with partners like Dell Technologies to provide technology road mapping and data analytics, like Live Optics to assist customers to create a forward-thinking plan on actual facts,” notesSharon.
CounterTrade'sfocusisdatacentermodernizationandIT transformationthatrequiresacombinationofadvanced infrastructuretechnologiestogetherwithcloudmanagement andorchestrationtoautomateoperationalprocesses,service delivery,andend-to-endlifecyclemanagement.The companytogetherwithDelldeliversonthiscombination, timeaftertimewithVMwareCloudFoundationonVxRail.
CounterTradehassubstantialknowledgeinmanaginglargescalemultiplepurchasecontractvehiclessuchasNITAAC, CIO-CS,andITES-SW2tonameafew;andistheprimary contractorofsomeofthelargestgovernment-wide acquisitioncontracts(GWACs)inthecountry.Currently, thecompanysupports20uniqueNASASEWPVAgency catalogs,includingaDHS-sponsoredLawEnforcement SensitiveTechnologiescatalog.Theyhavealsogained expertiseinSATCOMandtheatreruggedtechnologiesto supportUSmissionsacrosstheglobe. SolvingChallenges
Likeallothercompanies,CounterTradeisalsofacing supplychainissuesduetolongerleadtimes,transportation problems,andincreasedcosts.Thisismakingitharderto sourceproductsandensuretimelydelivery Technicaltalent isalsogettinghardertofindasmorebusinessesneed technologyarchitects,engineers,andtechnicians.To overcomethisobstacle,CounterTradehasinvestedin multipletechnicaltrainingandcertificationsfortheir employees.
Emphasizingontheproactiveapproachthatthecompany takestoadapttoachangingmarket,Sharonexpresses, “By studying technology innovation we are able to stay a step ahead of competitors' actions and offerings. By listening to our customer's needs, we can work with them to design a plan that works for them. Through our partnership with Dell, for instance, we can offer a one-of-a-kind platform, APEX Flex on Demand Storage as a Service; that allows the customer to pay a minimal up-front fee, leveraging opex vs. capex operating budgets, but still receive scalable storage on a consumption-based need.”
InnovationsLeadtheWay
CounterTradehasdevelopedaproprietarystate-of-the-art E-Procurementweb-basedportal.Itisasecurepassword-
protectedwebsitethattheirFederalClientsusetoviewand selectallequipmentavailableforpurchaseforanycontract scenario.Referredtoas“Storefront”thissystemallowsfor easyorderingofallavailableproducts,providesasecure approvalprocess,thetrackingofallorders,customizable reporting,andsecurepaymentmethods.
Additionally,CounterTradehastransformeditsonsitedata centerandmodernizeditwithDellproductsusingthemto demonstratetheircapabilitiesinservers,storage,and networkinginanenvironmentthatallowsthecustomersto actuallyseetheproductworking.
ACommunityMindset
Sharonspeaksabouttheimportanceofcommunitygiving, “I developed a philanthropic outlook from my parents, who taught me the gift of self through personal service. I value family and community and helping to build communities is important. I am personally grateful for the school communities I have been blessed to be a part of and contribute to. Over the years, CounterTrade has given millions of dollars to multiple schools from kindergarten through college.
Community is also an important part of our company culture. We are very family oriented and offer flexibility to our employees to work within their family needs. CounterTrade has been able to provide hundreds of jobs over the years and is proud to say we have wonderful longevity from our employees. We always look to promote from within our organization. We believe our employees are the key to success, and therefore will never cap compensation.”
ConstantEvolution
CounterTradehasstrategicrelationshipswithOEMsthat offeritcutting-edgetechnologyindatacenter&storage. Theyalsohaveastrong,directpartnershipwithDell Technologiesthatenablethecompanytooffercreative, customsolutionsfromDellwhilealsoprovidingclientand datacentertechnology
Sharonshares, “CounterTrade's evolution is never at a standstill. We are currently focused on building a strong Cloud Solutions Practice and strengthening our supply chain management from raw material to final delivery.”
CPQiDriving the Future of Banking CPQi
Thefinancialsectorfacesaconstantroller-coasterof innovativestrategiesasthebusinessworldheads intothedigitalworld.Togrowbusinesses,ithas becomeessentialtohavecompleteexpertiseandtechnical capabilitiestostayaheadintheeverexpandingfinancial sector.Toprovidethisproficientapproachwitha “Change, De-Risk, Grow” mantra,CPQi(anExadelcompany)leads withafocusondigitaltransformation,predictiveartificial intelligence,DevOps,andcloudmigration.
Leadingfromtheforefront,TerryBoyland,theCEO,is keentoprovidemanagedservices,includingbuilding, implementing,&supportingfinancialmarketsystemsfor leadingAmericaneconomies.
CPQi'suniquestorycaughtoureye.Wecaughtupwith MitchellCarreirotosharethecompany'srootedideologies thatmakeitoneofthebestamongthepeers.
Below are the highlights of the interview:
WhatwastheinitialideabehindtheinceptionofCPQi?
CPQiwasanideaourfounderandCEOTerryBoylandhad whilstdoingalotofoffshoringgloballyforoneofthe world'slargestbanks.Someofthatoffshoringhad reasonablelevelsofsuccess,andothershadverygood levelsofsuccess,dependingonthegeographicregion. Whenheleft,hewantedtoseeifhecouldsetupacompany thatwashighlyskilledandspecializedinitsarea,withthe keypartnershipsthatareneededandtherightattitude.In addition,asweonlyworkacrosstheAmericas,itwouldbe inthesametimezoneasthebusinesseswewouldwork with.Thiswouldpreventavarietyofcomplicationshe experiencedasaCTO.CPQiwassprungfromthisdesire.
Whataretheprimaryobjectivesandphilosophyof CPQi?
Asweonlyworkonfinancialmarketstechnology,our priorityisourclientswithinthefinancialindustry.We ensurethatwekeepdeliveringourexpertiseinboththe
technologicalandfinancialrealmsourclientsoperatein.At CPQi,ourphilosophyistobehungry,humble,andsmart. We'reveryloyaltoourteamandhelpthemfostertheskills theyneedtosucceed.Wehavearangeofinternallearning programmes,includingCPQiuniversityandourinternal digitalplatform,whichourteamsuseforupskillingand serviceenhancementpurposes.
Whatareyourtop-notchofferingsthathaveastrong footholdintheindustry?
CPQifocusesondeliveringdigitaltransformation, predictiveartificialintelligence,DevOps,andcloud migration.Weprovidemanagedservices,including building,implementing,&supportingfinancialmarket systemsforleadingAmericaneconomies.Ourservices differfromothersinthemarketbecausewearemore specializedinmodernmethodologiesandtechnologyand becauseourteamistrainedinbothtechnologyandthe sectorstheyworkin.
WhataretheroadblocksthatCPQifacesintheeverchanginglandscapeofthebusinessworld?
Aswithallgrowingbusinesses,wecarefullyconsiderour growthtomatchourcashflow.Peoplebusinessestendto burncashatahigherratethanmanufacturingandproductbasedones.Banksarealsomorewillingtofundthingsthey canown.Overtheyears,ourmanagementteamhasbecome adeptatdeterminingwhereweinvesttoensurewearenot onlycreatingtherightgrowthandprofitforthecompany butalsowhereitismorallycorrecttodoso.
CPQi (an Exadel company) is the leading provider of end-to-end transformational services, managed services, and resource augmentation for financial markets businesses across the Americas.
Terry Boyland, CEO
CPQi (an Exadel company)
Howisyourcompanyadaptingtomarketorientation?
Withcarefulmarketresearchandawillingnesstogrowand improve,CPQimakesapointtokeepclosecontactwith existingclienteletoseewhatwearedoingwellandalso whatwecandobetter Asourservicescontinuouslyevolve, wemustkeepthe“white-belt”mentalitytoensurethatwe arealwayslearningandimprovingfortheneedsofour targetconsumers.
Whatisyourstanceonimplementinginnovative technologies?
Withoutquestion,technologyisshapingtheworld, especiallyinthefinancialsector.Innovativetechnologies arethekeytostreamliningandimprovingbusiness operationsandprocesses.Whereverpossible,CPQi encouragesorganizationstolookmorecloselyathowto leverageinnovativetechnologiestogainamore competitiveedge.
Howdoesyourcompanygiveback?
Webelieveheavilyincorporatesocialresponsibility;afew organizationswecontributetoconsistofthefollowing:
Ÿ WesupportEvertreeninplantingtrees.
Ÿ TheAlzheimerSocietyofNiagara.
Ÿ InstitutodeApoioaoQueimadotoassistburnvictims.
Ÿ PirambuDigitalisaninnovativeeducationalprogram thatpreparesdisadvantagedyouthinimpoverished neighborhoodsforcareersintechnology
WhatisthenextchapterforCPQi?
AsCPQiwasjustrecentlyacquiredbyExadel,aglobal softwareconsultancyandengineeringcompany,thenext chapterwouldbefullyintegratingourcompanywiththeirs. Sofar,thishasgoneexceptionallywell,asthey'realikemindedorganization.Weareveryexcitedtoseewhatthe futureholdsforusandexadel,together
Salim Faroukh, President & CEO
Domain 6
Domain 6 Inc
Enabling Transformation with Industry-Focused Solutions
Whilechoosingthebestoptionfromcountless
solutionprovidersforanydomain,whattruly mattersisthetechnicalandbusinessapproach tosolvingallproblems.Equippedwithastellar100+years oftechnologyexperience,helmedbyamultidisciplinary workforcepossessingawealthofproblem-solving knowledge,Domain6isdeliveringthebestpackageinthe realestateandpropertymanagementindustry.ItisaGold MicrosoftDynamics365partnerfocusedonoptimizingreal estatecompanyprocessesandemployeeproductivity
Thecompanyisbuiltontheprinciplesoftrust, communication,andrealisticgoalsetting,whichmakesit resolveissuesandmakebetterbusinessdecisionsatevery step.SalimFaroukh,President&CEO,bringsvaluable experienceindeployinganddeliveringend-to-endindustryspecificsolutionsforbusinesses.Heaspirestocontinuously
innovateandbuildastrongdigitaltransformationpathway forthecompanytoprosper
We at Insights Success had an insightful interview with Domain 6's President & CEO, Salim Faroukh and found out more about the company, its vision, and its in-depth workings:
Whatwastheinitialideabehindtheinceptionof Domain6?
Domain6wasfoundedafteryearsofexperienceinbig corporationssuchasJ.D.Edwards,Microsoft,andHitachi Solutions.Wefelttheneedforastrategicboutique-style systemintegratorthatbringsindustry-specificexpertise withuniquetechnologytohelporganizationsdigitally transform.Weareprimarilyasystemintegratorwithafocus onAsset,Project,andServiceintensiveorganizations.
Whataretheprimaryobjectivesandphilosophyof Domain6?
Wearefullycommittedto helpingrealestate organizationstransform theiroperationswith Dynamics365andPower Platformbynotonly implementingbusiness solutionsbutalso supportingclientsafterand educatingend-users.
Weareastrongadvocateofhavingtalentedpeopledeliver greatsolutionsinafriendlyandprofessionalenvironment. Ourteamismadeupofadiverseworkforcebringinga wealthofindustry,technology,andmultinationalexpertise toourclients.Ourmainobjectiveistoleverageourtalented teammemberstodeliverexcellentsolutionstoourclients, andwearedrivenbypassion,fueledbyknowledge,and guidedbyintegrity.
Whatareyourtop-notchofferingsthathaveastrong footholdintheindustry?
Wehavelearnedthateventhoughtechisusedbroadly acrossdifferentdepartmentsintheuberassetandprojectdrivenbusinesses,itisalwayssiloed,andalmostallgood softwarevendorsinthespaceweservehavesomegood pointsolutions,butnonehaveanend-to-endoffering
coveringtheAssetLifecycleortheProject/Service lifecycles.BybringingtheMicrosofttechnologytogether: MicrosoftDynamics365,MicrosoftAzure,Power Platform,MicrosoftIoT,andAI,weconnectedthetechto servethefivepillarsofrealestate:Owners,Operators, Developers,FacilityServices,andBrokerages.So,our differentiatoranduniquenesscomefromtheAsset ManagementAcceleratorandRoyaltiesandPayouts ManagementAccelerator Withthesesolutions,weareable todeliverafull-scaleend-to-endsolutiontoourclients, whichcoversalltheirbusinessneedsonasinglecloud platform,withanabilitytoconnecttoany3rdparty solutionoutthere,andpowerfulbusinessanalyticswithfull MicrosoftPowerBIenabled.
WhataretheroadblocksthatDomain6facesinthe ever-changinglandscapeofthebusinessworld?
Weunderstandtheimportanceofcontinuousinnovationand makeitacoreofourcompany Thetechnologylandscape changessoquickly,andthecompetitionissofierceout therethatwemakeitourprioritytoalwayswatchclosely howourcustomers'needsareshiftingduetomarket conditions,andwehaveateamthatcanquicklyadjustour featuresroadmaptoensurewestayaheadofthegameand pivotquicklyifneeded.Oursalescyclesarelong,soitis veryimportantforustobuildlong-lastingrelationships withourprospectsandcloselylistentotheirneedsand priorities.Therefore,wecanservethemwiththemost relevantsolutionsandbuildastrongdigitaltransformation pathwaytogether.
Howisyourcompanyadaptingtomarketorientation?
Ourmainfocusisasset-intensiveorganizationssuchasreal estateandconstructioncompanies.Eventhough organizationsaremovingtowardsmoreandmore
automation,wefeelthatthenextmoveinthisspaceis SmartAssetsandpredictivemodelstosupportthemarket changesanddemographics.Hereisanexampleofa scenariothatcanillustratethechangewearereferringto, changingandguidingthetrafficatamalltodrivemorefoot traffictoaparticulararea.Thiscanbeachievedbyhaving theloyaltyappstrackthelocationsofpotentialclientsinthe proximityofthetargetedassets,pushingnotifications promotions,andguidingthemtotheeasiestparkingstall,or evenreservingtheparkingstallnexttotheshoptheygoto mostoften,etc.Anotherexampleistargetingadsonsocial mediatoanaudiencethatfitsacertaindemographic criterionthatyouneedtoimprovetheoccupancyofa property-startingfromyourunitavailabilityreportand connectingittoaLinkedInorFacebook.
Whatisyourstanceonimplementinginnovative technologies?
Wehaveseenthemostinnovationinthepast30yearsfromtheinnovationsincellularphonestoprogressin electricvehicles.Duringthose30+years,mostindustries adoptedtechatadifferentpace.Webelievethatthenext decadewillholdmoretechnologyadvancementsthanthe previous30yearscombined.Wearenodifferent.Wesee ourselvesattheforefrontofthistransformation,working handinhandwiththeclientsweservetoadoptadvanced AI,IoT,andAugmentedrealitysolutions.
WhatisthenextchapterforDomain6?
Weareexpandingourfootprintbeyondrealestatefocusand shiftnowtowardsthreemarkets:asset-drivencompanies, project-drivencompanies,andinvestment-driven companies.Thatbeingsaid,wearestillhighlyfocusedon end-to-endofferingsfortherealestateindustryand adoptingIoTandAItosupportthecompanies'needs.On topofthat,weareexpandingourmarkettoincludeutility constructionandfacilitymanagementcompanies,oil&gas organizations,professionalservicesfirms,architectureand engineeringcompanies.Wealsoareworkingwith Microsofttosupportthecloudtransformationfor organizationsthatarecurrentlyusingon-premversionsof MicrosoftDynamicssotheycaneliminatethosehuge maintenancecostsandfreeuptheirtechnicalresourcesfor morestrategicobjectives.
Kenny Kinley, President and CEO
Edafio Technology Partners
Eda o Technology
Eda o Technology
In a Relentless Pursuit to Client's Success
Everybusinessstartswithadreamandrestsonmany
hopes.Onitsjourneytotomorrow,ithastograpple withvariousproblemswhilegrowingconsistently andalsokeeppacewithrapidlyevolvingtechnology–the lastofwhichisbothanecessityandadifficulty.Thisis whereEdafioTechnologyPartnersstepsintolenda helpinghandtobusinessesbytendingtoalltheir technologicalneeds.
Bornoutoftheneedtohelpanaccountingfirm—JPMS, andimproveitsfinancialandoperationalefficiencies, Edafiolaunchedin1999withamissiontohelpitsclients protect,run,andgrowtheirbusinesses.Itaimstobecomea trustedpartnerforitsclients,proactivelyidentifies opportunitiesandproblems,anddeliversbothprovenand emergingtechnologysolutions.
Thecompany'smissiontoenableitsclient'ssuccesshas beenembeddedwithinthecultureofthecompany,andthat isbeingacknowledgedbyalltheassociates.
Today,EdafiohasbecomeArkansas'slargestfull-service technologyproviderandranksasthenation'stopmanaged serviceprovider(MSPs).Ithasalsobeenrecognizedasthe 'Business of the Year,' 'Best Places to Work in IT (Information Technology),' andas 'Most Admired IT Company in Arkansas.'
EarlyRootsofExcellence
TheteamatEdafiosays, “Early in our growth, we recognized the critical importance of culture. We further articulated our reason for being and moral compass by a set of expressed core values: to act as one team, unified by humility and mutual respect, with unquestionable integrity, and — we can never over-emphasize — driven by a relentless commitment to client success. These core values permeate every nook and cranny of Edafio.” Thishaseven becometheguidingprincipleofhiringandperformance evaluationatEdafio.
To
act as one team, unified by humility and mutual respect, with unquestionable integrity, and driven by a relentless commitment to client success. These core values permeate every nook and cranny of Edafio
Edafio'sfocusistodeliverahigherprofessionalstandardof technologyservices,capabilities,andcustomerservicealso ledtoearlyadoptionandgoldpartnershipwithMicrosoft's leading-edgetechnologysolutions.However,theycontinue topreservethebestqualitiesofArkansasculture, community,andclient-centeredness,whichhasprovedto beapowerfulcombinationanddriverofgrowth.
FivePillarsofService
Edafiosystematicallygathersfeedbackfromclientsto ensurethatitisnotjustpromotingitsbrandidentitybut
consistentlydeliveringwhatithaspledgedtodoso.The companyhasbeenorganizingitsserviceofferingsintofive categoriesorpillarsunifiedbythecommonprinciples,each reflectingonwhatitcandowellandstaytruetoclient expectations.
1.InformationTechnologyConsulting:Edafioengineers bringtheirexperienceandwiderangeofspecialtiestoalign withclient'sneedforsupportforprojectsthatlieoutside theirin-houseexpertise.Thiscanbesomethinglikea networkrunningslowerthanitshouldduringcriticalhours, problemsemergingduetocorruptdata,orgeneralor specificconcernsregardingsecuritybreaches.
It'sspecialofferingsintheInformationTechnologyniche areITandsecuritystrategy,M365SetupandMigrations, VirtualizationTechnologieslikeHyper-V,VMWare,Citrix Xen,andthelistmaygoon!
2.InformationTechnologyManagementServices:The companyprovidesasinglepointofcontactforall technologyinfrastructuremanagementneeds.Anengineer isdedicatedtomonitoringandsupportingeachclient 24/7/365,soresponsetimesareaccelerated,andclientscan focusontheircorebusiness.
3.Cybersecurity:Edafiooffersclientssecurityrisk assessments,securityawarenesstraining,Cyberbundles, MDR(ManageDetection&Response),IR(Incident Response),etc.Securityexpertiseisafoundational componentofEdafio'smanagedservicesoffering.
4.CloudComputing:Edafiobringsyearsofdirect experienceintransitioningclientsfromon-premises solutionstobothpublicandprivatecloudofferingstogrow astheorganizationgrowsandprovidesjust-in-timeserver infrastructureasneeded.
5.Healthcare:HospitalsystemsareEdafio'slargestclients andithasbecomeaone-stopshopforclinicsandhospitals. Accordingly,theirservicesincludestrategicplanning, HIPAAcompliance,practiceworkflow,EMR/PMvendor management,caremanagementbestpractices,andpractice transformation.
NavigatingRoadblocks
EvenasEdafioexpandsrapidly,itfacesseveralchallenges toitsgrowth.Recruitingtalentinacompetitivemarketis oneofitstopchallengesasnotonlytop-notchsalarieshave tobegivenbutalsoopportunitiesforgrowthalongwith trainingandcareerplanning.
Tillnow,Edafio'sculturehasbeenitsstandoutpoint,but thecompanyacknowledgesthatculturecandissipateinthe contextofrapidgrowth,increasingsize,andgeographical expansion.Sustainingclientrelationshipshasalsobecome difficultbecauseofthelackofface-to-facecontactdueto geographicalexpansionthatgoesbeyondtheITcompany's historicallylimitedregionalconcentration.
Theteammaintainsapositiveoutlook,though, “Being part of a growing business with an emphasis on people and a spirit of innovation always plays a positive role in overcoming the challenges to motivation and morale. This is the classic exercise of preserving our core while at the same time stimulating growth and innovation.”
AdaptingtoaChangingMarket
Edafioadaptstochangingmarketconditionsbyemploying innovativetechnologiespracticallyandstrategically They conductformalevaluationsofthenewtechnologiesinthe marketforthecompanyandtheclientstoo.TheMicrosoft Goldpartnershiphasbeenimmeasurablyhelpfulin maintainingthequalityandefficiencyofthistask.
Also,itprovidesregionalMSP(ManagedServices Provider)accesstotheworld'sbesttechnology,tools,and ideas.
Theteamclaims, “It is equally important to add that every new technology is not synonymous with innovation that adds real value. Edafio refers to our technology services as 'intelligent' because they are tailored precisely to the client's needs. We aim to do no less, and no more than the needs and best interests of the client are served. This idea also represents how Edafio adapts to the market orientation.”
NextChapter
ThestoryofEdafio'sfounding,maturation,andfuture trajectorycouldbedescribedinchapters.Theirpastgrowth hasbeenconsistentandimpressive,andrecentlytheyhave announcedastrategicinvestmentfromM/CPartners,which isaBoston-basedprivateequityfirmfocusedonbusinesses inthedigitalinfrastructureandtechnologyservicessectors.
TheteamoutlinesthefutureofEdafioandsays, “The vision driving this new partnership will enable additional growth opportunities for Edafio —including enhanced service capabilities and regional expansion. From M/C's point of view, the MSP market opportunity is a key focus area, and the investment in Edafio recognizes our broad range of customers across the region and specialized expertise in industries such as healthcare that have increasingly complex and evolving IT needs. The prospects for this latest chapter — and the future ahead for Edafio Technology Partners, our clients, and associates — couldn't be brighter.”
