Singapore's 10 Logistic Companies Revolutionizing Transportation August2024

Leadership is not about titles, positions, or owcharts. It is about one life inuencing another.

Editor’s V I E W

Accelerating Growth in Logistics

Thelogisticssectoristhebackboneoftheglobaleconomy,facilitatingthe

movementofgoods,services,andinformationworldwide.Withtherise ofe-commerceandglobalization,theimportanceoflogisticshasnever beengreater.Infact,thegloballogisticsmarketisexpectedtoreach$12.6trillion by2027,growingataCAGRof6.5%from2020to2027.

Logisticscompaniesplayavitalroleinreducingcostsandincreasingefficiency forbusinesses.Byoptimizingtransportationroutesandmodes,theycan significantlylowertheoverallcostofgoods,makingthemmoreaffordablefor consumers.Thiscostreductionalsomakesproductsmorecompetitiveinthe globalmarket,leadingtoincreasedexportsandeconomicgrowth.

Moreover,thelogisticsindustrygeneratesmillionsofjobs,bothdirectlyand indirectly,positivelyimpactingthestandardoflivingandcontributingtothe country'sGDP.InIndiaalone,thelogisticsindustryisestimatedtocontribute around14%oftheGDPandisexpectedtocontinuegrowinginthecomingyears.

Tostayaheadinthisrapidlyevolvingindustry,logisticscompaniesmustembrace technologyandinnovation.FromAI-poweredrouteoptimizationtoblockchainbasedsupplychaintracking,technologyistransformingthewaygoodsare movedandmanaged.Companiesthatinvestintheseprogressivesolutionswillbe well-positionedtothriveintheyearsahead.

Tosustainrapidgrowth,logisticscompaniesmustcontinuallyinnovate,prioritize customersatisfaction,andbuildscalableinfrastructure.Bystayingagileand acknowledgingdigitaltransformation,theycanmanagethecomplex,progressive domainofglobaltradeandtransportation.

InthefollowingpagesofInsightsSuccess'sexclusiveedition, 'Singapore's 10 Logistic Companies Revolutionizing Transportation,' werecognizethesupreme companiesthathavedemonstratedexceptionalprowessinnavigatingthe complexitiesofmodernlogistics.Theirsuccessisnotonlymeasuredintermsof scaleandreachbutalsointheirabilitytoevolve,leveragingcutting-edge technologiesandsustainablepractices.

Thesecompaniesembodythefoundationofreliability,ensuringthatgoods traversethevastglobalnetworkwithspeedandaccuracy Whetherit'sair,sea,or land,theselogisticsleadershavefine-tunedtheiroperationstodeliveraseamless experience,meetingtheever-growingdemandsofaconnectedworld.

Inanerawhereagilityandresponsivenessareparamount,thesesupremelogistics companieshaveembracedinnovation.Theyharnessthepowerofdataanalytics, artificialintelligence,andautomationtooptimizeroutes,minimizedelays,and enhanceoveralloperationalefficiency.

The true test of compliance is not just meeting regulatory requirements but exceeding them with ethical excellence.

Business

AGT Global Logiscs www.agt3pl.com

SLADE SHIPPING FAR EAST PTE LTD www.sladeglobal.com

Eneco Energy Limited enecoenergy.com

USA Fulfillment www.usafill.com

CK Shipping www.ck-shipping.com

NGL Logisc Soluons (Pty)Ltd www.ngllogiscs.africa

Kang Logiscs Pte Ltd www.kanglogiscs. com.sg

Monter Global Logiscs (S) Pte Ltd www.monterglobal.com

Godspeed logiscs pte ltd www godspeed.sg

Anand Sheth

Director Angela Eliacostas President & Founder

Glyn Vince CEO

GWEE CHEE KIANG Group CEO

Jay Stamerro General Manager Ken Ngan

CEO

Mark Sco

Owner Norman Ngwira Managin Director

Poovai Kasi

GM Ruben James Managing Director

Descripon

BOLT specializes in innovave tank soluons, providing highquality products and services tailored to meet diverse industrial needs efficiently and effecvely.

AGT Global Logiscs offers comprehensive third-party logiscs services, ensuring seamless supply chain management and tailored soluons for businesses across various industries.

SLADE SHIPPING FAR EAST PTE LTD delivers exceponal shipping and logiscs services, focusing on reliability and efficiency to meet global trade demands.

Eneco Energy Limited is commied to sustainable energy soluons, providing innovave services and products that promote environmental responsibility and energy efficiency

USA Fulfillment specializes in efficient order fulfillment and logiscs soluons, helping businesses streamline operaons and enhance customer sasfacon across the United States.

CK Shipping provides comprehensive shipping and logiscs services, focusing on reliability and customer sasfacon while facilitang global trade and transportaon needs.

NGL Logisc Soluons (Pty) Ltd offers tailored logiscs services across Africa, focusing on efficiency and customer-centric soluons to enhance supply chain performance.

Kang Logiscs Pte Ltd is dedicated to providing integrated logiscs soluons, ensuring mely and efficient delivery services tailored to meet client requirements.

Monter Global Logiscs (S) Pte Ltd specializes in comprehensive logiscs soluons, focusing on operaonal excellence and customer sasfacon in the global supply chain.

Godspeed Logiscs Pte Ltd offers reliable logiscs and supply chain soluons, emphasizing efficiency and innovaon to meet the evolving needs of businesses.

BOLT provides cross-border transportation with a focus on precision and eciency to ensure that your cargo arrives at its destination on time and in good condition.

Anand Sheth Director

BOLT

Building Trust through Transparent and Timely Supply Chain Solutions!

Safetyistheparamountconcern whenitcomestoliquid logistics.Everydecisionmade bycompaniesoperatinginthisindustry startsandendswithensuringthesafe transportationofhazardousandnonhazardousliquids.Rigoroussafety protocols,continuousemployee training,andinvestmentinprogressive equipmentallowforminimizingriskat everystep.

Beyondmeetingregulatory requirements,thesecompanies implementadditionalsafeguardsto protecteveryoneinvolved,from employeesandcustomersto communitiesandtheenvironment. Comprehensivesafetychecklistsare integralbeforeloading,unloading,or transporting.Acommitmenttosafety hasearnedexemplarysafetyrecords fortopliquidlogisticsservice providersoverdecadesofoperation.

Modernizingthisfield,BOLTis reshaping-liquidlogistics'future.This ambitiousSingaporeancompany bringsafresh,tech-drivenapproachto anindustryprimedforinnovation,with amissiontoredefinehowliquidsand liquefiedcargoestraversetheglobe. Withsafetyasthefoundation,BOLTis propellingliquidlogisticsintoanew, progressiveerawhileprioritizing protectionthroughoutthesupplychain.

"Ourtopprioritiesareensuringcargo integrity,environmentalprotection,and seamlessdelivery,"explainsit’s Director,AnandSheth."Byinvesting inthelatestequipmentanddigital platforms,we'repioneeringsmarter, moresustainableliquidtransport solutions,"headds.

Complementingtheseadvanced softwaresolutionsisBOLT'smodern,

BOLT is committed to redening liquid logistics by providing safe and ecient transportation solutions. They aim to reshape the liquid logistics industry with a commitment to safety and customer-centric service. BOLT oers a young eet, extensive global coverage, and a technology-driven strategy to ensure optimal care for any liquid or liquied cargo

eco-friendlyfleetofISOtanks,oneof theyoungestandmostrigorously maintainedintheindustry.Eachunit adherestothehighestglobalsafety standardsforhazardousandnonhazardousmaterials.

"Webelievetechnologyisvitalfor safe,efficientliquidtransport,"notes Anand."Butit'sourpeopleand processesthatultimatelydeliveronthe BOLTpromise."Throughspecialized training,stringentprotocols,anda customer-centricculture,BOLThas rapidlyearnedareputationforreliable, responsiveservicecoveringevery logisticstouchpoint.Thecompany's personalizedsolutionsensureliquid cargoishandledwithultimatecare frompickuptofinaldelivery.

BOLTisalsoatrailblazerin sustainableshippingpractices.They aresteadilytransitioningtolowemissionISOtanksandpartnering withR&Dinitiativesexploring alternativefuelsourcesandgreen technologies.Theirexpansivenetwork, combinedwithayoung,energeticteam andboldvisionforthefuture,has capturedtheattentionofshippers worldwide.

Let us learn more about its journey:

ServicesandSolutions

Inordertosatisfythewiderangeof demandsofitsclientsintheliquid cargotransportationsector,BOLT providesanumberofservices,these are:

• GlobalLogistics:Deliverscrossbordertransportationwithafocus onprecisionandefficiencyto ensurethatyourcargoarrivesat itsdestinationontimeandin goodcondition.

• HeatingandStorage:Offers heatingandstoragesolutionsthat aredesignedtopreservethe integrityandqualityofyour cargo.Thisisespecially importantfortemperaturesensitiveliquids.

• FleetManagement:Fleet managementservicesfocuson safety,efficiency,and environmentalstewardship.Using ayoungandsophisticatedfleetof ISOtankstotransportyourcargo safelyandsustainably

• One-WayRentals:One-way rentalservicedesignedtooffer

We are constantly building transparent, innovative, and economical supply chain solutions by integrating with strategic investments in ISO tanks to deliver personalized services in a safe, consistent, and timely manner.

businessesaflexibleandcost-effective waytotransportliquidcargo.

Tosuiteachclient'suniquedemands, BOLTcanalsoprovidespecially tailoredsolutions.

SAKSHAMGroup

BOLT,aproudmemberofthe SakshamGroup,standsasanexample ofthegroup'sunrelentingpassionfor brilliance.Asthefoundationofthe Sakshamschema,BOLTisbuilding uponnearlythreedecadesofthe group'sdominanceasalogistics powerhousewitharichlegacy.Keento surpassitspredecessors,BOLTaimsto cementitspositionasthepreferred choiceforbulkliquidlogistics.

AWorkplaceofDiverseTalentand EnduringLoyalty

BOLTboastsanimpressiveemployee retentionrateof77%,aproofofthe company'svowtonurtureapositive andinclusiveworkenvironment.The workforcecomprises30%female employees,contributingtoarich tapestryofperspectivesand experiences.Theaverageageof employeesis37,indicatingaversatile andexperiencedteam.

WhattrulysetsBOLTapart,however, isitsremarkablediversity The workforcespansacrosseightcountries andrepresentsninenationalities, creatingauniqueculturalmeltingpot thatenrichestheworkexperience.This diverseworkforceisareflectionofthe company'skeennesstoacknowledge andcelebrateindividualdifferences, ultimatelydrivinginventionand success.

ComprehensiveTrainingProgram

BOLTiscommittedtodeveloping highlycompetentandinformed employeesthroughastrongtraining programthatprovidesitsteamwiththe competencerequiredtoflourish.The company'sLearningandDevelopment (L&D)Departmentfocuseson developingsoftskills,whileBOLT workswithindustryexpertstoprovide specializedtrainingprogramsinareas suchasITCOTankContainerTraining, IMDGCertification,andSanction ComplianceandRiskMitigation.This completestrategyassuresthatitsteam isreadytofaceanychallengeand providegreatservicetoclients.

EnsuringtheHighestQuality SolutionsandSafetyStandards

Throughanumberofprocedures,such asthefollowing,BOLTguaranteesthe bestpossibleprovisionandsafety requirementswhentransportingliquid cargo:

• Meticulouscareandattentionto detail:BOLTiscommittedto providingmeticulouscareand attentiontodetailthroughoutthe transportationprocess.This ensuresthatyourcargoishandled safelyandsecurely

• Youngandstate-of-the-artfleet: BOLTusesayoungand sophisticatedfleetofISOtanksto transportyourcargo.Thismeans thattheirtanksareup-to-date withthelatestsafetyfeaturesand regulations.

• Technology-drivenstrategies: BOLTusestechnology-driven strategiestotrackandmonitor yourcargothroughoutthe transportationprocess.This allowsthemtoidentifyand addressanypotentialproblems quicklyandefficiently

ExemplaryCompliancewithIMO andIMDGRegulations

BOLTexemplifiescompliancewith InternationalMaritimeOrganization (IMO)andInternationalMaritime DangerousGoods(IMDG)regulations forthetransportationofhazardous cargothroughameticulousapproach encompassingthefollowingkey pillars:

• TeamExpertise:BOLTboastsa cadreofseasonedprofessionals well-versedintheintricaciesof handlingdangerousgoodsand adeptatnavigatingthe complexitiesofIMOandIMDG regulations.

• TrainingExcellence:The companyupholdsacultureof continuouslearningthrough regulartraininginitiativestailored forallstaffmembers,including operationspersonnelandsales representatives.Theseprograms ensurecomprehensivefamiliarity withtheregulationsand proficientimplementationthereof.

• ClassificationandLabelling Precision:BOLTmeticulously adherestotheprescribed classificationandlabelling protocolsforhazardouscargoas stipulatedbyIMDGguidelines. Thisfervorguarantees unambiguousidentificationofthe cargoanditsassociatedrisks throughoutthetransportation journey.

• PackagingandStowage Adherence:Strivingfor excellence,BOLTstrictlyadheres tothestringentpackagingand stowageguidelinesoutlinedinthe IMDGcode.Thisstringent adherenceminimizesthe likelihoodofleaks,spills,and otherpotentialhazardsduring transit.

• SafetyManagementSystem: BOLT'srobustSafety ManagementSystemstandsasa testamenttoitssinceritytoward safety Thissystemintegrates comprehensiveprotocolsfor handlingdangerouscargoin alignmentwithIMOandIMDG regulations.Itdelineates proceduresforcriticalaspects suchasriskassessments, emergencyresponseplans,and incidentreportingprocesses, ensuringaproactiveandsafetycentricapproachtooperations.

Tailor-madeOperationsforits Customers

Bycreatingservicesaroundtheunique demandsofitsclients,BOLT

customizesitsofferingstosatisfytheir uniqueneeds.

Here are some instances of how they carry this out:

• HeatingPlansforTemperaturesensitiveCargo:Oneoftheways inwhichBOLTdemonstratesits devotiontotailoredservicesis throughitsheatingplansfor temperature-sensitivecargo.

Recognizingthecritical importanceofmaintainingprecise temperaturesthroughoutthe transportationprocess,BOLT designsspecializedplansto ensuretheintegrityandsafetyof itsclients'valuableshipments.

• One-WayRentalsforCosteffectiveSolutions:BOLT understandsthatnotall transportationneedsarethesame, whichiswhytheyofferone-way rentalsforcustomerswhorequire cargotransportinasingle direction.Thisapproachallows clientstooptimizetheircosts whilestillbenefitingfrom BOLT'sreliableandefficient services.

Services

for Comprehensive Solutions:

Inadditiontoitscoretransportation offerings,BOLTprovidesarangeof supplementaryservicestoaddressthe diverseneedsofitsclients.These include:

Recognizing the versatile nature of client needs within the liquid cargo transportation sector, BOLT is actively expanding its service oerings to cater to a broader range of requirements.

• Insuranceassistancetoprotect cargoagainstpotentialrisks

• Customsclearancesupportto navigatecomplexregulatory requirements

• Door-to-doorserviceforseamless pick-upanddelivery

• Trackingandtracingcapabilities forreal-timevisibilityofcargo movements.

Byofferingavarietyofcustomizable services,BOLTisabletoprovideits clientswithacomprehensiveand efficienttransportationsolution.

Here are some additional ways that BOLT tailors its services:

• UnderstandingClientNeeds: BOLT'sapproachbeginswitha deepdiveintounderstandingthe uniqueneedsofeachclient.The company'sdedicatedteamtakes thetimetometiculouslyanalyze

theclient'sspecificrequirements, ensuringthatthedeveloped transportationplanaligns perfectlywiththeirobjectivesand budgetconstraints.

• Flexibility:BOLT'sdevotionto client-centricserviceextends beyondtheinitialplanningstages. Thecompany'sflexibilityallows ittoadaptitsservicesseamlessly toaccommodatethegrowing needsofitsclients.Whetherit's adjustingshippingschedulesor accommodatingfluctuationsin cargovolumes,BOLTremains agileandresponsivetothe dynamicnatureoftheindustry.

• OpenCommunication: Maintainingopencommunication withclientsthroughoutthe transportationprocessisa cornerstoneofBOLT'sapproach. Bykeepingclientsinformedof thestatusoftheircargoand

proactivelyaddressingany potentialissues,itcultivatesan environmentoftrustand transparency Thisobligationto communicateensuresthatclients feelempoweredandincontrolof theirlogisticsoperations.

Byconsistentlydeliveringcustomized solutions,BOLThasestablisheditself asatrustedpartnerforliquidlogistics. Throughitsadherenceto understandingclientneeds,flexibility, andopencommunication,itcontinues tosetnewstandardsintheworldof cargotransportation.

ISOTankContainerIndustry

BOLThasachievedremarkable successintheISOtankcontainer sector Thecompany'striumphcanbe attributedtoitsardorforsuperiority, innovativeapproach,andstrong

foundationbuiltonexpert professionals,soundinfrastructure,and advancedITsystems,including:

Expert Professionals:

Ateamofskilledandknowledgeable individualswithathoroughawareness ofboththeuniquerequirementsof IMOandIMDGrulesaswellasthe liquidcargotransportationsectorform thefoundationofBOLT'ssuccess.This remarkablegroupconsistsof:

• OperationsStaff:BOLT's operationsstaffisresponsiblefor meticulouslyplanning, scheduling,andexecuting transportationoperations.They ensurethatcargoishandledwith theutmostcareandefficiency throughoutthetransportation process,minimizingrisksand maximizingclientsatisfaction.

• SalesandCustomerServiceStaff: BOLT'ssalesandcustomer servicestaffworkcloselywith clientstocomprehendtheir uniqueneedsanddevelop customizedtransportation solutionstailoredtotheir requirements.Theyprovide ongoingsupportandguidanceto clientsthroughoutthe transportationprocess,ensuringa seamlessandhassle-free experience.

• SafetyandCompliance Consultants:Acriticalcomponent ofBOLT'ssuccessisitsteamof safetyandcomplianceconsultants whopossessanin-depth understandingoftheintricaciesof IMOandIMDGregulationsfor transportingdangerouscargo.

Theseexpertsplayapivotalrolein advisingoneverystepoftheprocess foreachspecificcargo,ensuring compliancewiththehighestsafety standards,andmitigatingpotential risks.

With a conviction to stay at the forefront of the liquid logistics industry, BOLT's future aspirations are centered around harnessing the power of technological advancements, embracing sustainability initiatives, and expanding its service oerings to meet the progressing needs of its clients

• SoundInfrastructure:BOLThas investedheavilyinbuildinga robustandreliableinfrastructure tosupportitsoperations.This soundinfrastructureincludes, well-maintainedequipment,anda networkofstrategicpartnerships withleadinglogisticsproviders. Byleveragingitsstrong infrastructure,BOLTisableto offeritsclientsaseamlessand efficienttransportationservice, ensuringthetimelydeliveryof cargowhilemaintainingthe higheststandardsofqualityand safety

• AdvancedITSystems:BOLThas embracednext-generation technologytostreamlineits operationsandenhanceitsservice offerings.Thecompanyutilizes advancedITsystemstotrackand monitoritscargothroughoutthe transportationprocess.

Thesesophisticatedsystemsenable BOLTto:

• Trackthelocationofcargoin real-time,providingclientswith completevisibilityintothestatus oftheirshipments.

• Monitortheconditionofthe cargo,ensuringthatitremains intactanduncompromisedduring transit.

• Identifyandaddressanypotential problemsquicklyandefficiently, minimizingdelaysandensuring thetimelydeliveryofcargo.

Byharnessingthepowerofadvanced ITsystems,BOLThassetanew benchmarkintheindustry,offeringits clientsaleveloftransparency, reliability,andresponsivenessthatis unparalleledinthemarket.

PioneeringSafeandEfficientLiquid Transportation

BOLTownsandoperatesaprogressive fleetofISOtanks.Withmeticulous

attentiontodetailandprofessionalism, theyexecuteeveryoperationwith unparalleledfinesse.

Liquid Tanks

• T11ISOTanks:TheT11Tanks embodythepinnacleof innovationandsafetyinthe transportationofhazardousand non-hazardousliquids.These tanksexcelatcarryingadiverse rangeofliquids,including vegetableoils,chemicals,and alcoholicbeverages.Craftedfrom high-qualitystainlesssteeland carbonsteel,theyguarantee durability,hygiene,andsafety. Theirgenerouscapacityand state-of-the-artmaterialsoffer unmatchedversatilityand efficiencyinliquidtransport.

• T14ISOTanks:TheT14Lined Tanksaretailoredforthesecure transportationofhazardousand highlycorrosiveliquids,catering tothespecificneedsofthe chemical,petrochemical,and industrialacidsectors.These tanksaremeticulously constructedfromhigh-grade stainlesssteelandcarbonsteel, chosenfortheirexceptional strengthandresistanceto corrosion.Byensuringthateven themosthazardousmaterialsare transportedsafely,BOLTsetsa newstandardintheindustry Thesetankscanalsobeequipped withcustomizedinternallinings towithstandthedetrimental effectsandreactionsofawide arrayofcorrosivechemicals.

Gas Tanks

• T50ISOTanks:T50ISOtanks areversatile,intermodal containersdesignedforthesecure andefficienttransportofboth hazardousandnon-hazardous liquidsandgases.Adheringto stringentInternational

OrganizationforStandardization (ISO)guidelines,T50tanksare idealforshippingadiversearray ofsubstances,includingLPG, refrigeratedgases,andvarious chemicals.Featuringrobust safetymechanismssuchas pressurereliefvalvesandleak detectionsystems,T50tanksare optimizedformultimodal transport,ensuringseamless transitionsbetweendifferent modesoftransportation.

Cryogenic Tanks

• T75ISOTanks:BOLTTanks' T75CryogenicTanksare meticulouslyengineeredforthe transportationofcryogenic liquids,suchasLiquefiedNatural Gas(LNG),cateringtothe uniquedemandsoftheenergy sectorandthenaturalgas industry.Precision-engineeredto maintaincryogenictemperatures, thesetanksguaranteethesafeand efficienttransportofLNG.The T75tanksstandasatestamentto innovationandsafetyinthefield ofcryogenicliquidtransportation, representingreliabilityand providinghigh-qualitytransport solutionsforoneoftheworld's mostcriticalresources.

ElevatingLiquidCargo Transportation

Intheliquidcargotransportation sector,BOLTdifferentiatesitselffrom competitorsinanumberofways.

• Customer-centricapproach: BOLTiscommittedtoofferinga customer-centricapproachtoits clients.Thisimpliesthattheir primaryconcentrationison understandingtheunique requirementsofeverycustomer andcreatingtransportation

solutionsthataretailoredtotheir wants.BOLTplacesahighvalue onformingenduringbondswith itscustomersandofferingthem first-ratesupport.

• Innovation:Innovativethinkingis acorevalueofBOLT Theyare alwayssearchingforinnovative methodstoenhancetheir offeringsandcontributetothe sustainableandefficient movementofliquidcargo.To increaseoperationalefficiency andsafety,theymight,for instance,becreatingnew proceduresorinvestinginnew technologies.

• Technologyadoption:IntheISO tankcontainermarket,BOLTisa pioneerintheapplicationofnew technologies.Totrackand monitortheircargo,managetheir fleet,andinteractwiththeir clients,theyemployarangeof cutting-edgeITsolutions.This enablesthemtoofferamore effectiveandtransparentservice totheirclients.

Here are some additional factors that set BOLT apart from its competitors:

• Youngfleet:BOLTusesayoung andmodernfleetofISOtanks, whichsetsthemapartfrom competitorswhomayhaveolder orlesswell-maintained equipment.Thisensuresthattheir tanksmeetthelatestsafety standards,arecost-effective,and areenvironmentallysustainable.

• Globalreach:BOLThasaglobal networkofpartnersthatallows themtoprovidedoor-to-door transportationservicestotheir clientsaroundtheworld.This givesthemasignificant advantageovercompetitorswho mayonlyoperateinalimited numberofregions.

BOLT is dedicating signicant resources to further developing its IT infrastructure and exploring the integration of progressive technologies such as articial intelligence (AI).

• Safetyrecord:BOLThasastrong safetyrecord,whichisabigvalue propositionforpotentialclients.

• Competitivepricing:BOLToffers competitivepricingforits services.

• Sustainabilitypractices:BOLTis committedtosustainable practices,suchasusingfuelefficientvehiclesandreducingits carbonfootprint.

Byfocusingontheseareas,BOLTis abletoleadtheliquidcargo transportationsectorandofferits customersanexceptionallevelof service.

AchievingConsistencyinGlobal Logistics

BOLT,aleadingproviderofdoor-todoor,door-to-port,andport-to-port transportationservices,placesastrong emphasisonconsistencyandreliability acrossitsglobaloperations.The company'senthusiasmforqualityis evidentthroughseveralkeyaspectsof itsservicedeliverymodel.

• StandardizedOperating Procedures:Thefoundationof BOLT'suniformityisthe applicationofstandardoperating procedures(SOPs)throughoutits globalnetwork.Thesestandard operatingproceduresguarantee that,regardlessoflocation,every stepofthetransportation process—fromthefirstbooking tothelastcargodelivery—is executedpreciselyand consistently Thisdedicationto standardizationreducesmistakes andhold-ups,guaranteeinga flawlessclientexperience.

• GlobalPartnerNetwork:To deliveritsdoor-to-doorandselect port-to-portservices,BOLTrelies onameticulouslyvettednetwork ofpartnersaroundtheglobe,

includingdepots,terminals,and transportationproviders.These partnersareheldtothehighest performancestandardsand undergoregularauditsto guaranteethattheymeetBOLT's stringentqualityandsafety requirements.Bycarefully selectingandmonitoringits partners,BOLTmaintains consistencyinservicedelivery

• Real-timeTrackingandVisibility: BOLT'sadvancedITsystems enablereal-timetrackingand monitoringofcargothroughout theentirejourney.This modernistictechnologyallows thecompanytoproactively identifypotentialissues,suchas delaysatportsorcustoms clearancechallenges,andtake immediatecorrectiveactionsto minimizedisruptions.By providingclientswithreal-time visibilityintotheircargo'sstatus, BOLTensurestransparencyand consistencyinitsservicedelivery

• CommunicationandReporting: Clearandeffective communicationisthecornerstone ofconsistencyingloballogistics. BOLTmaintainsopen communicationchannelswithits clientsthroughoutthe transportationprocess,providing regularupdatesoncargolocation, estimatedarrivaltimes,andany unforeseencircumstances. Additionally,thecompanyoffers comprehensivereportingtools thatallowclientstotracktheir cargohistoryandperformance metrics,ensuringtransparency andconsistencyinitsservice delivery

• ContingencyPlanning:Despite thebest-laidplans,unexpected eventscandisrupteventhemost well-organizedoperations.BOLT hasdevelopedrobustcontingency planstoaddresspotentialissues

suchasadverseweather conditions,mechanical breakdowns,orportcongestion. Theseplansincludealternative routes,backuptransportation options,andestablished communicationprotocolsfor managingdisruptions.

Byanticipatingandpreparingfor potentialchallenges,BOLTensures thatitspledgetoconsistencyremains uncompromised.

Maintainingconsistencyacrossa globallogisticsnetworkisanongoing challenge,withexternalfactorssuchas localregulations,infrastructure disparities,andunforeseenevents posingpotentialobstacles.However, throughitsunwaveringdedicationto quality,BOLTcontinuestosetthe standardforconsistencyandreliability intheglobaltransportationindustry.

ElevatingSingapore'sLogisticsHub Status

Inseveralstrategicways,BOLT strategicallyutilizesSingapore's uniqueadvantagestobolsterits positionasaprominentgloballogistics hub:

LeveragingSingapore'sStrengths:

• GlobalConnectivity:Positioned strategicallywithtop-tierport infrastructure,Singaporeserves asanoptimalhubfor internationalcargomovement. BOLTeffectivelyharnessesthis connectivitythroughits expansiveglobalnetworkand comprehensivedoor-to-door services,facilitatingtheseamless flowofbulkliquidcargothrough Singapore'sports.

• SkilledWorkforce:Withahighly proficientlogisticsworkforce, Singaporestandsoutasahubfor expertiseintheindustry.BOLT's teamofadeptprofessionals, includingsafetyandcompliance experts,furtherenrichesthetalent pool,reinforcingSingapore's reputationasacenterfor excellenceinlogistics management.

SpecificContributions:

• SpecializationinISOTank Containers:BOLT'sspecialization inISOtankcontainerscaterstoa nichesegmentofthebulkliquid cargotransportationindustry, potentiallyattractingclients seekingthisspecializedserviceto Singapore.

• SafetyFocus:Emphasizingsafety throughqualifiedpersonnel, modernequipment,andadvanced ITsystems,BOLTalignswith Singapore'srenownedstandards andreliabilityinthelogistics sector

• EfficiencyandSustainability: BOLT'semphasisonefficiency throughtechnologyadoptionand potentialserviceslikeone-way rentalscanenhancetheoverall competitivenessand environmentalperformanceof Singapore'slogisticsindustry

OverallImpact:

• Bystrategicallyoperatingwithin Singaporeandcapitalizingonits

• AdvancedInfrastructure: Singaporeboastsahigh-tech transportationnetworkand streamlinedcustomsprocesses. BOLT'srelianceonamodern fleetandpotentialutilizationof Singapore'sinfrastructurefor maintenanceandrepairs significantlyenhancetheoverall efficiencyofthelogistics ecosystem.

strengths,BOLTsignificantly contributestoandreinforces Singapore'sstatureasaglobal logisticshubinthefollowing ways:

• EnhancingEfficiencyand Expertise:BOLT'svowtosafety, technology,andtheexpertiseof itsteamenrichesSingapore's talentpoolandserviceofferings, elevatingtheefficiencyand expertiseofthelogisticssector

• AttractingClientstoSingapore: Byofferingspecializedand efficientISOtankcontainer transportationsolutions,BOLT hasthepotentialtodrawclients whoselectSingaporeastheir logisticshubduetothepresence ofsuchspecializedservice providers.

• MaintainingHighStandards: BOLT'sfocusonsafetyand compliancealignsseamlessly withSingapore'sreputationfor reliabilityandexceptional standardswithinthelogistics industry,furthersolidifyingthe hub'sglobalstanding.

SuccessStories

Afewgoodclienttestimonialsthat illustratethecompany'sexcellent featuresarefeaturedonBOLT's website.Theyprovideinsightful informationaboutBOLT'sservice delivery.

• TimelyResponseandProblemsolving:Oneoftheirclients expressedsatisfactionwith BOLT'sresponsivenessin handlingherISOtankexport needs.ThisconfirmsthatBOLT prioritizespromptcommunication andtakesaproactiveapproachto problem-solving.

BOLT's specialization in ISO tank containers caters to a niche segment of the bulk liquid cargo transportation industry, potentially attracting clients seeking this specialized service to Singapore.

• CompetitiveRatesandService Delivery:Oneoftheclients commendsBOLTfordelivering services"inorder,"whichlikely referstomeetingagreed-upon timelines,costs,andoverall serviceexpectations.

• SkilledProfessionalsandTailored Solutions:Onehappyclient highlightshisappreciationfor BOLT'steamofskilled professionalsandtheir perseverancetoprovide"topnotchservice"and"tailored solutions."Thissuggeststhat BOLTgoesbeyondsimply transportingcargoandoffers personalizedservicepackages thatmeetspecificclientneeds.

• PositiveWorkingRelationship: Onedescribesworkingwith BOLTasan"absolutepleasure," suggestingapositiveclient experiencebuiltonclear communication,professionalism, andsuccessfulprojectexecution.

Vision:PioneeringtheLogistics Frontier

Withaconvictiontostayatthe forefrontoftheliquidlogistics industry,BOLT'sfutureaspirationsare centeredaroundharnessingthepower oftechnologicaladvancements, embracingsustainabilityinitiatives, andexpandingitsserviceofferingsto meettheprogressingneedsofits clients.

Recognizingthetransformative potentialofautomationand digitalization,BOLTisdedicating significantresourcestofurther developingitsITinfrastructureand exploringtheintegrationofprogressive technologiessuchasartificial intelligence(AI).Theseinnovations holdthepromiseofoptimizingroute planning,enablingpredictive maintenancefortheirfleet,and

enhancingreal-timecargotracking capabilities,therebyelevatingthe efficiencyandresponsivenessoftheir operations.

Asenvironmentalconcernstakecenter stage,BOLTremainssteadfastinits pursuitofincorporatingsustainable practicesintoeveryfacetofits operations.Thisdiligenceis exemplifiedbytheirongoing investmentsinayounger,morefuelefficientfleetofISOtanksthatadhere tothelatestindustrystandards. Furthermore,BOLTisactively exploringthepotentialofalternative fuelsandbiofuels,withtheaimof reducingtheircarbonfootprintand contributingtoagreenerlogistics ecosystem.Complementingthese efforts,BOLTisforgingstrategic partnershipswitheco-conscious logisticsproviderswithintheirglobal network,fosteringacollaborative approachtosustainabletransportation solutions.

Recognizingtheversatilenatureof clientneedswithintheliquidcargo transportationsector,BOLTisactively expandingitsserviceofferingstocater toabroaderrangeofrequirements. Thisincludestheintroductionof specializedservicestailoredtothe transportationofparticularlyhazardous ortemperature-sensitivecargo, ensuringthattheirclients'unique demandsaremetwiththeutmostcare andexpertise.Additionally,BOLTis activelyexploringopportunitiesto establishpartnershipsinnew geographicalregionswiththriving economies,furtherextendingtheir globalreachandaccessibility

Moreover,BOLTisattheforefrontof acknowledgingtheburgeoningtrendof intermodaltransportation,which seamlesslycombinesvariousmodesof transport,suchasroad,rail,andsea. Byintegratingintermodaloptionsinto

theirserviceofferings,BOLTaimsto catertoclientswithcomplex transportationneedswhilepotentially offeringmorecompetitivepricing structures.Thisholisticapproachnot onlyenhancesoperationalefficiency butalsoalignswiththebroader environmentalobjectivesofreducing emissionsandpromotingsustainable logisticspractices.

Bycontinuouslyinvestinginthese areasofinnovation,sustainability,and servicediversification,BOLTispoised tosolidifyitspositionasapreeminent forceinthebulkliquidcargo transportationindustry,driving progressandcontributingtoamore efficient,environmentallyconscious, andtechnologicallyadvancedfuture forthelogisticssector

The Impact of E-commerce on Global Logistics Networks

Globallogisticsnetworkshave

beensignificantlyimpacted bytheexplosiveriseofecommerce,whichhaschangedhow productsareshippedanddeliveredto customersthroughouttheglobe. Logisticsfirmsareunderpressureto adaptandinnovateinordertofulfill theregularlychangingexpectations ofe-commerceclients,asthe popularityofonlineshopping continuestogrowandthedemandfor dependableandefficientlogistics servicesrises.

Thegrowingneedforspeedand efficiencyinlogisticshasbeenoneof thebiggestconsequencesofecommerce.Duetotheavailabilityof same-dayornext-dayshippingfrom numerousonlinebusinesses, consumersnowdemandquicker deliverytimeframes.Logisticsfirms needtooptimizetheiroperationsby usingnewtechnologiesand streamliningtheirproceduresto satisfythesedemands.

Inthelogisticssector,technology integration—suchasGPStracking anddataanalytics—hasbecome indispensableforbusinessesto maximizedeliveryroutes,cutdown ontransittimesandboost productivity.Asaresult,thereisnow agreaterneedforqualifiedworkers whocanusethesetechnologiesto improvelogisticaloperationsand thereisalsoagreaterinvestmentin technologicalinfrastructure.

Warehouseoperationshavechanged asaresultofthegrowthofecommerce.Duetotheincreaseinecommerce,warehousesincreasingly needtoholdlargernumbersof modest,regularorders.Asaresult, warehousemanagementsystems (WMS)havebeenadoptedto optimizeorderpicking,packingand inventorymanagementprocedures.

Logisticsfirmscannoweffectively managethegrowingvolumeand complexityofe-commerceorders thankstothesetools.Additionally,as e-commercecompanieshavetoadjust tovaryingdemandandseasonalpeaks, theneedforflexibleandadaptable warehousingsolutionshasincreased.

Theincreasedstressonlast-mile deliveryhasbeenoneofe-commerce's majoreffectsonlogistics.Logistics firmsnowfaceasignificantdifficulty inlast-miledelivery,whichisthelast phaseofthedeliveryprocesswhere productsaredeliveredfroma distributioncentertothecustomer's doorstep.

Toguaranteeon-timedeliveryand clientsatisfaction,last-miledelivery proceduresmustbeeffective.Logistics firmsaremakinginvestmentsto improvetheirlast-miledelivery capacities,lookingintopioneering optionslikedronedeliveryandsmart lockers.Thesetechnologiesoptimize routesandlessentheneedfor traditionaldeliveryvehicles,which lowerscostsandhasapositive environmentalimpactinadditionto improvingdeliveryspeed.

Theneedforwarehousingandstorage spacehasincreasedintandemwiththe expansionofe-commerce.Companies havebeenrequiredtoinvestin additionalwarehousesanddelivery centersasaresultoftheincreased

spacethatonlinebuyersfrequently needtostoretheirpurchases.Logistics firmsnowhavethechancetobroaden theirofferingsandchangeuptheir businessstrategies.Tosetthemselves apartinthemarket,afewlogistics companieshavegonesofarastooffer value-addedserviceslikeproduct customizationandassembly

Logisticsfirmsneedtoembracenew technologies,strengthentheirsupply chainsandpromoteaninnovative cultureinordertorespondtothe effectsofe-commerce.Althoughthey providenewdangersanduncertainties, emergingtechnologieslikeblockchain, dronesanddriverlesscarsalsopresent excitingopportunitiesforincreasing efficiencyandstreamliningprocesses.

Logisticsfirmsneedtoassessthese technologiesthoroughlyandcreate plansforincorporatingthemintotheir processesthatwillstrengthentheir competitiveauthoritywhilereducing risks.

Prominente-commerceenterpriseslike asAmazon,WalmartandAlibabahave demonstratedeffectivee-commerce logisticsadaptionbyallocating resourcestowardsinfrastructure, technology,andinnovation. Forexample,inordertoaddressthe issueofashortageofaircapacityand guaranteefasterdeliveries,Amazon haspurchaseditsownfreighter aircraft.Tomeetthedemandsofe-

commerce,WalmartandAlibabahave alsomadelargeexpendituresintheir logisticsdepartments.Intheageofecommerce,thesebusinesseshave shownthevalueofverticalintegration andend-to-endsupplychaincontrol.

Inbrief,e-commercehashada revolutionaryeffectongloballogistics networks,causingagreatdealof changeinthesector.Tofulfillthe increasingexpectationsofconsumers inthedigitalageandstayuptodate withthechangingdemandsofecommerce,logisticscompaniesneedto continuouslyinnovateandadapt. Logisticsproviderscantransformthe disruptivepowerofe-commerceintoa driverofdevelopmentandsuccessby adoptingnewtechnology, strengtheningtheresilienceoftheir supplychainsandencouragingan innovativeculture.

Thesignificanceofeffectiveand timelylogisticsnetworkswillonly growastheglobale-commercesector expands,necessitatingbusinessesto remainaheadofthecurveandpredict emergingtrendsandproblems.

The road to success is not easy to navigate, but with hard work, drive, and passion, it's possible to achieve the American dream.

- Tommy Hilger

Logisticsinvolvescollaborationacrossdepartments tomakesureallrequirementsareaddressed, enablingsolutionproviderstomonitordelivery progressandproactivelyresolvepotentialdelays.NGL LogisticSolutionsoffersreal-timevisibilityintothe locationandstatusofallvehiclesbyworkingwith suppliers,clients,andotherstakeholders.Their24-hour controlroomprovidessupplychaintransparencyandkeeps clientsinformedthroughoutthedeliveryprocess.

Let us explore NGL’s journey:

FromPackertoPowerhouse

Mark'sremarkablecareertrajectorybeganatRTT,wherehe startedasapackerandsteadilyrosethroughtheranksto becometheOperationsDirector.Overthecourseof17 years,heacquiredacomprehensivesetofskillsand knowledgethatwouldservehim wellinhisfutureendeavors.

Althoughheventuredinto differentopportunities,he ultimatelyreturnedtohis roots,leveraginghisexpertise toestablishhisownbusinessin thefieldheknewintimately.This boldmovemarkedasignificantmilestone inhisjourney,asheembarkedonanewpaththatwould allowhimtoharnesshisskillsandexperiencetodrive success.

Later,hefoundedNGLinSeptember2007,thecompany beganoperationsinSeptemberofthatyear.Fromhumble beginningsinarentedroom,ithasgrownsignificantly. Today,thecompanyoperatesoutofa14,000-square-meter warehouseandboastsafleetofover90vehicles,having startedwithasingle,used8-tontruckin2008.

OptimizingtheSupplyChainforSuccess

NGLexcelsinoptimisingsupplychainefficiencyby harnessingthepowerofdataanalyticstouncovervaluable insightsintodemandpatterns,inventorylevels,andsupplier performance.Thisdata-drivenapproachempowersNGLto makeinformeddecisionsthatoptimiseinventorylevels, streamlinetransportationroutes,andidentifyopportunities forcostsavings.Furthermore,NGLfostersstrong relationshipswithsuppliers,workingcloselywiththemto negotiateadvantageousterms,ensuretimelydeliveries,and collaborateonprocessenhancements.

Additionally,NGLleveragestransportationoptimisation softwaretopinpointthemostcost-effectivetransportation modesandrouteswhileensuringpromptdeliveries.The companymaintainsacultureofcontinuousimprovement, whereprocessesareregularlyreviewedandoptimisedto identifyareasforefficiencygainsandcostreductions.This involvessolicitingfeedbackfromemployees,monitoring keyperformanceindicators,andimplementingbest practicesfromacrosstheindustry.

OrchestratingExcellence

NGL'slogisticsoperationsbeginwithmeticulousplanning, carefullyconsideringfactorssuchasdeliverydeadlinesand transportationroutes.Thismeticulousplanningphase involvesacollaborativeeffortacrossdepartmentstoensure thatallrequirementsarerecognizedandtakenintoaccount. Leveragingadvancedtrackingsystems,NGLprovidesrealtimevisibilityintothestatusandlocationofloads,enabling thecompanytocloselymonitortheprogressofdeliveries andtakeproactivemeasurestoresolveanypotentialdelays.

A24-hourcontrolroomfacilitatesopenlinesof communicationwithcustomersthroughoutthedelivery process.Thisincludesprovidingfrequentupdates,projected deliverytimes,anddisclosinganyunforeseenproblemsor delays.NGL'slogisticsteamiscomprisedofskilledexperts whoaretrainedtomanagevariousaspectsofthedelivery processefficiently.Fromwarehousestafftodriversand customerservicerepresentatives,eachmemberplaysa crucialroleinensuringsmoothandtimelydeliveries.

Tomitigaterisks,NGLhasdevelopedstrongcontingency planstoaddressissuessuchasinclementweather, transportationdisruptions,orunexpecteddelays.These plansenablethecompanytoadaptswiftlywhile minimizingtheimpactondeliveryschedules,ensuringthat customersreceivetheirshipmentsontimeandwith minimaldisruptions.

NGL'sCommitmenttoSecureDeliveries

NGLprioritizesthesafetyandsecurityofyourcargo. Here'showitachievescompletecontrolandpeaceofmind foryou:

• Real-timeVisibility:Advancedtrackingand monitoringsystemsprovideabird's-eyeviewofevery vehicle'slocationandstatus.ThisallowsNGLto closelymonitorthemovementofgoods,identifyany routedeviations,andtakeimmediateactionif necessary

• EnhancedSecurity:Long-distancevehiclesare equippedwithacomprehensivesuiteofsecurity features:

- On-roadandin-cabcamerasforconstantmonitoring.

- Fatiguedetectioncamerastoensuredriveralertness.

- Cargodoorcamerastodetertheft.

- Geo-lockingtechnologykeepsvehicleslockeduntil theyreachtheirdestination.

• ComprehensiveInsurance:NGLmaintainsadequate insurancecoveragetoprotectagainstpotentiallosses ordamagestoyourshipmentsfromtheft,vandalism, orunforeseenevents.Thisadditionallayerofsecurity guaranteescompensationintheeventofanyincident.

Bycombiningreal-timetracking,advancedsecurity measures,andcomprehensiveinsurance,NGLoffers completecontrolandpeaceofmindthroughoutyour shipment'sjourney

ProactiveLogisticsforaDisruption-ProofSupplyChain

Toensuretheuninterruptedflowofgoodsandservices, NGLconductsthoroughriskassessmentstoidentify potentialdisruptionsinthesupplychain.Theseassessments considerarangeoffactors,includingtransportationstrikes, roadmaintenance,andotherpotentialroadblocks.Basedon theseassessments,NGLdevelopscomprehensive contingencyplanstomitigaterisksandaddressdisruptions swiftlyandeffectively.

Intheeventofdisruptions,NGLleveragesalternative transportationroutesorsupplierstoensurecontinuityof supply Thisproactiveapproachenablestheorganizationto minimizetheimpactofdisruptionsandmaintainNGL’s commitmenttodeliveringhigh-qualityproductsand services.

Followinganydisruptions,NGLconductsthoroughposteventreviewstoevaluateitsresponseandidentifyareasfor improvement.Bylearningfrompastexperiences,NGLcan refineitsprocesses,updatecontingencyplans,andenhance itsresiliencetofuturedisruptions.Thiscontinuous improvementcycleenablesNGLtoadapttochanging circumstancesandmaintainNGL’spositionasareliable andefficientsupplier.

NGLLogisticSolutionsisISO23485,9001,and45001 accredited,ensuringcontinuousimprovementand adherencetoworld-classoperationalstandards.ISO certificationsarecrucialforlogisticsastheyguarantee qualitymanagement,occupationalhealthandsafety,and consistencyindeliveringhigh-standardservices,which enhancesclienttrustandoperationalefficiency.NGL's affiliationwithTAPA(TransportedAssetProtection Association)andSAHPRA(SouthAfricanHealthProducts RegulatoryAuthority)underscorestheirdedicationto securityandcomplianceinhandlinghigh-valueand sensitivegoods.TAPAaffiliationensuresNGLmeet stringentsecuritystandardstoprotectgoodsintransit, whileSAHPRAaffiliationensurestheycomplywith regulationsforthesafeandeffectivetransportofhealth products.

NGL:CommittedtoaSustainableFuture

NGLtakesenvironmentalresponsibilityseriouslyandis committedtominimizingitsimpactontheplanet.Here'sa

breakdownofNGL’smulti-prongedapproachto sustainability:

Carbon Neutrality by 2035:

• ReducingEmissions:NGLactivelyreducesitscarbon footprintacrossallitsoperations.

• OffsettingRemainingEmissions:Itinvestsinverified carbon-reductionprojectstocompensatefor unavoidableemissions.

• TransparencyandAccountability:Amonitoringand measuringprogram,verifiedunderISO14064 standards,isimplemented.Thisdataispubliclyshared annually,includingintheEWASAreport.

• ReachingNetZero:ByJune2035thecompanyaims toachievenet-zeroclimateimpactthroughinitiatives focusedon:EnergyEfficiency,RenewableEnergy Sources,GreenBuildingPractices,WasteReductions, LifecycleManagement,andGreenCertifications.

MinimizingWaste:Wastereductioninoperationsand vehiclemaintenanceisapriority Itaimsto:

• Reducewastegenerationatitssource.

• Eliminatelandfillwastethroughresponsibledisposal methods.

• Partnerwithenvironmentallyresponsiblefleet maintenanceproviders.

CollaborationforSustainability:

• NGLactivelycollaborateswithsuppliers,clients,and otherstakeholderstoreducetheircollective environmentalfootprint.

• NGL’sSustainableProcurementStrategyincludesa SupplierCodeofConductrequiringreduced environmentalimpactfromallpartners(100% adherenceexpected).

• Thecompanychoosesfleetpartners(likeHINOand IVECO)whoprioritizesustainabilitywithestablished environmentalplans.

Byimplementingthesecomprehensivestrategies,NGL demonstratesastrongcommitmenttoacleanerfuturefor all.

BuildingaCollaborativeCultureatNGL

AtNGL,astrongsenseofpurposeandcollaborationare believedtobekeyingredientsforsuccess.Here'showthe companyfostersacollaborativeenvironment:

• SharedMission:Thecompanyunderstandsthat everyoneneedsareasontocometoworkeachday DefiningNGL'smissionisthefirststeptowards unitingtheteamunderacommongoal,inspiringthem toworktogethertoachieveit.

• CollaborationasaStandard:Simplywantinga collaborativeteamisn'tenough.Fromtheoutset,NGL setsclearexpectationsforcollaborationasaminimum standardforeveryone.

• TeamworkinJobDescriptions:Individualjob descriptionsgobeyondoutliningsoloresponsibilities. Theyalsodetailhoweachrolecontributestoteam effortsandfosterscollaboration.

• RecognitionandValue:Itisrecognizedthatnot everyoneisaleaderoravocalpublicspeaker However,asuccessfulNGLteamthriveswheneach memberbringstheiruniqueskillsettothetableand feelsvaluedfortheircontribution.

NGL Logiscs understands that unforeseen events can disrupt operaons. To migate these risks, they have established comprehensive conngency plans. These plans act as a final line of defense, minimizing potenal damage if a risk materializes.

• BuildingCommunity:Astrongsenseofcommunityis crucialforfosteringcollaboration.NGLactively workstocultivateapositiveandsupportivework environmentwhereteammembersfeelcomfortable sharingideas,workingtogether,andachievingshared goals.

TransparencyandAccountabilityinPerformance Measurement

NGLLogisticsmeasuresperformancethroughkey

A strong sense of community is crucial for fostering collaboraon. NGL acvely works to culvate a posive and supporve work environment where team members feel comfortable sharing ideas, working together, and achieving shared goals.

performanceindicators(KPIs)directlyalignedwiththeir customers'businessgoalsandexpectations.

TheseKPIsencompasscrucialaspectsoftheirlogistics operations,includingon-timedelivery,accuracy,efficiency, andcustomersatisfaction.

Toensuretransparency,NGLLogisticsprovidesdetailed conformancereports.Thesereportstrackthecompany's adherencetopredefinedservicelevelagreements(SLAs) andqualitystandards,offeringvaluableinsightsbeyondjust numbers.CustomersgainvisibilityintoNGLLogistics' performanceacrosskeymetrics,enablingthemtotrack progress,identifytrends,andmakeobjectiveevaluations.

Furthermore,NGLLogisticsprioritizescustomization. Conformancereportsaretailoredtoeachcustomer's specificrequirementsandpreferences.Thisensures customersreceivethemostrelevantandactionable informationtosupportinformeddecision-makingabout theirlogisticsneeds.Reportsaregeneratedmonthlyand accompaniedbyin-depthanalysisandcommentaryfrom theperformancemanagementteam,providingvaluable contextandinsights.

NGLLogisticsunderstandsthatunforeseeneventscan disruptoperations.Tomitigatetheserisks,theyhave establishedcomprehensivecontingencyplans.Theseplans actasafinallineofdefense,minimizingpotentialdamage ifariskmaterializes.

Recognizingthetransformativepoweroftechnology,NGL activelyembracesadvancementsinbigdata,predictive analytics,digitalization,andautomation.Byleveraging thesetools,theyoptimizesupplychainperformance, streamlineoperations,andgainvaluableinsightstopropel theirbusinessforward.Thiscommitmenttotechnological innovationensuresitremainsattheforefrontofthe industry,particularlywithinitsnichemarketsofmedical, automotive,andlinehaulservices.

NavigatingChange&EmbracingInnovationfor ContinuedSuccess

Life is a journey that must be traveled no matter how bad the roads and accommodations.

- Oliver Goldsmith

Understanding the Importance of Last-Mile Delivery Solutions

Ase-commercecontinuesto

grow,customerexpectations forfast,reliableand convenientdeliverieshave skyrocketed,makinglast-miledelivery anessentialcomponentofthesupply chaininthequicklygrowingworldof e-commerce.Companiesthatcanoffer effectiveandefficientlast-mile deliverysolutionsbenefitfrom increasedcustomersatisfaction,higher salesandacompetitivecontrolinthe market.

Thelastlegofthedeliveryprocess, knownas"last-miledelivery,"involves movingitemsfromawarehouseor distributioncentertothecustomer's door.Thisstageofthesupplychainis frequentlyseenasthemostdifficult andexpensivesinceitentails managingerratictrafficpatterns, maneuveringthroughcrowdedcities andmakingsurethatdeliveriesare madeontimeandsecurely

Inordertothriveinthee-commerce space,organizationsmustoptimize last-miledelivery Animportant advantageisincreasedclient satisfaction.Last-miledeliverycan satisfytheexpectationsofmodern customerswhoneeddeliverythatis dependableandtimely.Offering flexibledeliverychoices,suchsame-

dayornext-daydelivery,helps businessesimproveclientretentionand theentirecustomerexperience.

Acompany'ssalesandrevenuecanbe greatlyimpactedbylast-miledelivery inadditiontocustomerhappiness. Businessesthatofferdependableand promptdeliveryserviceshaveahigher chanceofdrawinginnewclientsand keepingexistingones,whichincreases sales.Additionally,businessescan reachnewmarketsanddrawinnew customersbyexpandingtheirdelivery servicestoremoteorruralareas,which willboostsales.

Heightenedefficiencyisabenefitof efficientlast-miledelivery.Businesses canminimizethetimeandresources neededfordelivery,expeditetheir processesandcutdeliverytimesby usingreal-timedataandanalytics. Operationsbecomemoreeconomical andefficientasaresult.

Finally,asolidcompanyreputationcan bedevelopedthroughcontinuously providinggreatlast-miledelivery services.Businessesmaydifferentiate themselvesfromthecompetitionby providingasmoothpurchasing experiencewithfeatureslikeflexible deliveryoptions,clearcommunication, andreal-timetracking.

Eventhoughlast-miledeliveryhas manyadvantages,thereareafew issuesthatneedtoberesolved.Timely deliveriescanbecomplicatedby congestedurbanlocationswithheavy trafficanddelaysmightresultfrom unforeseentrafficcircumstances. Businessesalsohavetodealwiththe difficultyofselectingthebestlogistics serviceproviderandthestrainof fulfillingdeliverydeadlines.

Findingcertainaddressesordifficultto-reachplaces,controllinglargeparcel quantitiesduringbusytimesand guaranteeingparcelsecurityare additionaldifficulties.Also,businesses

needtobereadytoadjusttochanging weathercircumstancesandhandlelastminutemodificationsorrevisionsin deliveryinstructions.

Businessesmusthavepoliciesinplace thatstreamlinetheirdeliveryprocesses iftheywanttoovercomethese obstaclesandgetthefullbenefitsof last-miledelivery.Crucialtactics encompassoptimizingroutes,carefully choosingandincorporatingthe appropriatecarriersandproviding customizabledeliverywindows. Additionally,offeringexpedited deliverychoices,suchsame-dayor next-dayservices,mightimprove clientsatisfaction.

It'salsocriticaltousetechnologyto communicateandtrackinrealtime. Roboticsandautomationcanbeused bybusinessestoincreaseefficiencyin warehouseoperations.While businessescanmakedata-driven changesbyregularlymonitoringkey performancemetrics,investigating collaborativedeliverymethodscan furtherimprovelast-miledelivery worth.

Excitingdevelopmentsandinnovations awaitlast-miledeliveryinthefutureas e-commercegrowsandcustomer expectationschange.Efficiencywill increaseanddeliveryrouteswillbe optimizedwithincreaseduseof analytics,AI,andmachinelearning. Customizeddeliveryexperiencesthat arebasedonthepreferencesofcertain customersarealsobecomingmore common.

Besides,modelsofcollaborative deliverythatmakeuseofcommon infrastructureandresourcesare becomingmoreandmorepopular Eco-friendlyandsustainabledelivery methods,suchusingelectriccarsand hiringbikecouriers,arebecoming moreandmorecrucial.Pioneeringlastmiledeliveryoptions,suchas driverlesscarsanddronedelivery,are

alsointheworksandhavethe potentialtocompletelychangethe deliverymarket.

Tosumup,last-miledeliveryisan importantpartofthee-commerce supplychainthathasadirectbearing onclienthappinessandcompany performance.Businessescanoptimize productivity,boostsalesandrevenue, createasolidreputationinthemarket andimprovecustomerserviceby puttingintopracticeefficientlast-mile deliverysolutions.Businesseswho investinlast-miledelivery optimizationarewell-positionedfor successinthequicklychangingecommerceindustry,despitethehurdles thatmayarise.

To most people, THE SKY IS the limit. To those who love aviation, the sky is HOME.

USA Fulfillment

Today,therealsuccessfor

companiesisnotjusttheprofit numbersbutalsothenumber ofsatisfiedcustomerstheyhave.Gone arethedayswhenmakingprofitswas thesolegoal.Long-Creatingsatisfied long-termcustomersdriveprofit, creatingvalue.Creatingvaluefor clientsisnowcountedasatruesuccess forcompanies.

Inthiseraoftechnology-ledindustrial transformations,companiesare interdependentoneachothertocarry outtheirday-to-dayoperations.Every businessneedstopartnerwithanother serviceorproductprovidertofulfillits marketpropositions.

Whilefindingcompaniestocollaborate with,businessesneedpartners,suchas:

• 3PLcompaniesknownfor providingqualityoverquantity

• Partnersinterestedinbuilding trustratherthanpresentingempty promises

• Creatingcomprehensivevalue insteadofjustfocusingonprofits.

Inthisthrivingageofbusiness partnerships,logisticsserviceproviders seemassivedemandacrossall industries.

Theriseofthee-commercesegment hasgeneratedamassivedemandfor professional,sophisticatedlogistic serviceproviderstocollect,pack,and delivertheproductstothecustomersin thequickestandmostcost-efficient ways.

Thereisariseincompaniesneedinga fulfillmentpartnerwhocreatesvalue forthemthroughmaintaininghigh customersatisfactionscores, increasingcustomerretentionaswell asgeneratingvaluablepositive feedback.Leadingthepackin deliveringmeasurable,valuable3PL servicesisUSAFulfillment

Itisafull-serviceproviderofturnkey solutionstoclientsfromcoasttocoast. USAFulfillmentofferstraditional pick/pack/shipfulfillmentservicesfor B2CandB2B,,inventorymanagement, kittingandafullrangeofunique solutions.

USAFulfillment'smissionis"Working together to go beyond the expectations of its clients and associates while achieving profitability for all parties." Thecompanyhasprovided"hightouch"serviceandsolutionstosmall, mid-size,andFortune500clientsfor nearly40years.

Thisexpertfulfillmentserviceprovider companyisledbyanexpertand visionaryleader,JayStamerro.Asthe GeneralManagerofUSAFulfillment, heensuresthateachclientreceivesa servicethatstrengthensbrandloyalty andincreasescustomers'lifetimevalue forUSA'sclientele.

Wehadanexclusiveopportunityto interviewJayStamerro,wherehe sharedwithusvaluabledetailsabout thefulfillmentservicesprovidedbyhis company

Below are the excerpts from the interview:

PleasebriefouraudienceaboutUSA Fulfillment,itsUSPs,andhowitis

currentlypositionedasoneofthetop logisticscompanies.

We'reemployee-owned.That'sahuge differentiatorbecauseyoucan'tputa priceonpeoplewhogotogreatlengths tocarefortheclient.Ouremployeesat USAFulfillmenthaveavestedinterest inourfulfillmentclients'success stories.Andthereareplentyofsuccess storiesforbothB2CandB2Bclients hereatUSAFulfillment!

We'reafull-servicefulfillment company,andwespecializeinthe healthandbeautycareindustry.Our FDA-registeredfacilityinDelaware servesclientswithupto10,000D2C ordersperday Wealsosupporttheir B2BeffortswithAmazonandmore than40otherretailersthroughoutthe US.BetweenourQualityManagement System(ISO9001:2015certified)and commitmenttotheHBCindustry,we arepoisedtomaximizethelong-term growthofourclients.

TellusmoreaboutUSAFulfillment servicesandwhatimpacttheyare makinginthelogisticsindustry?

Weinventedtheterm"High-Touch Fulfillment."So,ourmodelistowork withdozensofclients,nothundredsof clients.That'sabigdifference comparedtothe"stackitandpackit" mentalityofthetraditionalfulfillment warehouse.Ourhands-onapproachto programmanagementhasprovided clientswithexponentialgrowthover thedecades.

OntheB2Cside,wehaveseveral fulfillmentautomationlayerstoensure qualityandaccuracyandmaximizethe speedofshipping.Weworkwiththe majorcarriersaswellasregional carrierstomaximizeshipping discountsforourclients.

A business relationship must be a win-win for both parties. There is enough room for everyone to prosper when the parties collaborate. “

OntheB2Bsideofthehouse,we integratewithSPSCommerce,the leadingEDIproviderintheUS.We relyontheir3,000+retailer integrationswithpre-approvedlabel formatstoleaveminimalroomfor chargebacks.Positivevendor scorecardsmeanmoreprofitabilityand growthpotentialforourclients.

Jay,pleasebriefusaboutyour entrepreneurialjourneyinthe supplychainmanagementsectorand whatinspiredyoutoventureinto yourindustryniche.

I'vehadarichcareerinboththe serviceandproductindustries.Mylast roleasCFOofamanufacturerinthe HBCindustryhasproveninstrumental inunderstandingthefulfillmentneeds ofourHBCclients.

Ilivedthroughthesamechallengesour clientsface.Infact,Iselectedthe3PL forourbrandsatthetime.Iunderstand thetrustthatmustbebuiltwiththe 3PLtoturnoveryourinventoryand orders;Iexpectthemtotakethesame carethatouremployeesdo.

AtUSAFulfillment,weaimtobuild thistrustwhilevettingallthedetailsof apotentialpartnership.These partnershipsarebasedonour philosophyoftreatingourclientsthe waywewouldwanttobetreated, somethingI'velearnedbyactually beingtheclient.Ibuiltanetworkof HBCindustrycolleaguesandutilized themtoassistourclient'sgrowthand profitabilitytoday.

Whatisyouropiniononadopting moderntechnologiesinasupply chainlogisticscompany?

Thesupplychainevolvessoquickly thatadoptingnewertechnologiesisa must.Wehavetomaketheseavailable

tohelpkeepourclientscompetitive. Weutilizeacombinationofin-house technicalexpertiseandoutside technicalconsultingtostayrelevant andaheadofthecurve.

Whatwerethemajorchallengesyou facedwhileintheinitialstagesof yourbusiness?Whatchallengesdo youfacenow?

Ourbusinessisnearly40yearsold,so Icannotspeakpersonallyaboutthe earlychallenges.Currently,weare facinglaborshortagessimilartoother industries.Portcongestionand deliverycostsareagenuineconcern forourclientswithoverseas manufacturing.Truckingavailability andcostcontinuetobeachallengein theUS.Thisiswhereourexperience andbreadthofnationwideresources aidourclients'needs.

Whatwouldbeyouradviceto buddingentrepreneurswhoaspireto ventureintothelogisticsindustry?

WhenthepandemichittheUSin2020, therewasanimmediateshiftinvolume frombrick-and-mortartoe-commerce. Whilethetrendisnormalizing,weare definitelyseeinganewlevelof consumerconfidenceine-commerce. Thereiscertainlygrowthinthe logisticsindustry

Myadvicewouldbetofocusoncore competencyanddoitwell,whether thatbeauniqueserviceofferingor targetinganindustry.Thecompetition istoogreattocompeteonpricealone. Createanicheandvalueforyourself. Buildlong-termrelationships.Help yourclientswin.

Whatareyourkeytakeawaysin businesswhenyoulookbackatthe USAFulfilmentjourneysofar?

Thisisratherclichébutverytrue: Whenwefocusonourtop-linegrowth andbottom-linedollars,weareputting agapbetweenourclients'successand ours.Italwaysamazesmethatwhen wefocusonrunningourbusinessto maximizeourclients'growthpotential, thegapiserased,andthegrowthand profittrajectoriespositivelyalign.

WhenweachievethisatUSA Fulfillment,ourclientslookatusas businesspartnersratherthanvendors. It'sahugedifference,andit'sbetterfor everyone.AtUSA,wecreatea"Triple PlayWin"forourbusinesspartners. It'sawinfortheClient'scustomers.It's awinfortheClient.And,whenour clientwins,it'sawinforUSA There isenoughroomforeveryonetoprosper whenthepartiescollaborate.

Howdoyouenvisionscalingyour companyoperationsandofferingsin 2022andbeyond?

Afteralongpresenceinthestateof Maryland,aswellasDelaware,we havedecidedtoconsolidateour operationsinDelaware.Movingback toasinglefacilitymodelwillallowus tomakebetteruseoflaborandspace, someofthebiggestchallengesinthe industrycurrently.Wearereviewing newOMS/WMSplatformstoprovide greatertoolstoourclientsand efficienciesinternally focusoureffortsmoredirectlyonthe HBCsector,capitalizingonour strengthsasacompany

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