INFLUENCERS




Editor’s Desk
Impacting Through Influence
Iamsureyouallhavecomeacrossnumerousbooks,
courses,andessaysthattalkaboutleadership.Theone evidentthingthatcameoutfromallthesesourcesis thatleadershiphasgotnothingtodowithtitles.
HavingaC-leveltitlemightmakeyouagoodmanagerbut doesn’tnecessarilymakeyouagreatleader.
Forinstance,ifyouareinamanagerialpositionandare guidingyourteamtowardssuccessfullyachievingtheir designatedtargets,youmightberegardedasagood manager.But,ifyouencourageyourteamtogoaboveand beyond,notonlytocompletetheirtargetsbutalsoto transcendbeyondtheircapabilities,thenyouwillbeknown asasoundleader.
Ibelievethatyoudon’tneedanytitletolead.Ifyouare walkingalongwithyourteamandiftheyarelookingupto youandtrustingyoutoguidethemtowardstheirdesired goals,youhavemarkedyourselfasagreatleader
Undoubtedly,thedefinitionofleadershiphasevolved throughtheages.Theapproachandmindsetthatusedto workearlierwon’tbeeffectiveintoday’smodernworld.
Today,influenceisthekeyingredientthatseparates successfulleadersfromtheherd.
WhydopeopleseeleaderssuchasElonMusk,Sundar Pichai,JeffBezos,etc.,astheirrolemodels?Becausethey leadbyexample.Theycreatedapictureofwhatispossible. Itiscertainlytheirinfluence,actions,andachievementsthat
inspireotherstotakeanuntraveledroadandcreatea landmarkoftheirown.
Influentialleadershipisallaboutmakingpeople believeinyoubygainingtheirconfidenceandtrust. Itultimatelycreatesaculturewhereeveryoneis motivatedtobringtheirbesttothetable.
Inthiseditionof “40 Influencers Under 40”,we havecompiledalistofinfluentialleaderswhoare settinganexampleforemergingleadersand entrepreneursbybeingpassionate,engaging, trustworthy,anddemonstratingintegrity
Let’sunveilmorealikeandinspiringstoriesofsuch influentialleadersandspreadthewordabouttheir contributiontomakingthisworldabetterplace.
Lastly,youmightcomeacrossthearticleswrittenby ourin-houseeditorialteamandCxOstandpointsof someoftheleadingindustryexpertstohavethe know-howaboutdifferentindustries.Makesureto scrollthroughthem,whileflippingthroughthe pages,
Let’sgetonboard!



Precious Leadership
The Relevance Of Collaborative Ecosystems in The New Competitive Payments Market: The Experience Of The Italian Financial Community With CBI
Digital Life
Want Digital Transformation? Start by Changing Minds



Leader’s Viewpoint
When Construction Meets AI
Rethinking Traditional Training: The Forgetful Curve












Nick Greenfield
Promoting Wellbeing of People by Redefining Oral Health Using Modern Technology
The Ambitious Trail-Blazing Change-Maker 88

Philippa Dods

Rogayeh Tabrizi
Leading Complex Science with Artful Simplicity 92
Shivani Pillay Empowering Women to Step Up


Managing
David,
Business
Steve,
SME-SMO
Circulation


FeaturedPerson
CompanyName
AdamCmejla President
AliyaMohamed HeadOfPublicAffairs
AndrewCarnes VPofEconomic Development
AssafBenOr Founder&CEO
IntegratedPlanning& WealthManagement LLC integratedpwm.com
TransLink translink.ca
PartnershipGwinnett partnership gwinnett.com
Greeneum greeneum.net
AudieChapman QualityEngineer
BristolMetal brismet.com
IPWMsubscribetoacoresetofinvestmentprinciples,largely dictatedbythegreatempiricalresearchdoneinbothacademia andatDFA.
TransLinkbringsthepeopleandplacesofMetroVancouver together
PartnershipGwinnettisapublic-privateinitiativededicatedto bringingnewjobsandcapitalinvestmenttoGwinnettCounty, Georgia.
Greeneumisadecentralizedplatformandmarketplaceforlocal energymanagementthatsupportsyoutobecomeenergy independentandwithnofossilandzeroemissions.
BRISMEThasbeenanindustryleaderinstainless,duplex, superduplex,6moly,nickelalloyandtitaniumweldedsteel pipemanufacture.
CharlotteCain HRManager
DakotaHendrickson Co-Founder&CEO
DannySava DivisionVicePresident
DustinTenBroeck President
Continent8 Technologies continent8.com
Filti filti.com
JacobsTechnology jacobs.com
Continent8Technologiesistheworld’slargestiGamingdata centerandglobalnetworksolutionsprovider.
Filtidistributeshigh-qualityHVACfilters,facemasks,and respirators.
JacobsTechnologydeliverimpactfulglobalsolutionsfrom intelligencetoinfrastructure,cybersecuritytospace exploration.
PresidioCapital Management presidiocm.com
EmilyMarburger Mayor BoroughofBellevue bellevuepa.org
PresidioCapitalManagementisanindependentwealth managementfirm.
TheTownofBellevuewasfirstincorporatedin1867whenthe CommonwealthofPennsylvaniagrantedatractoflandcalled SidneyBottomtoHughH.BrackenridgeofPittsburghandan adjoiningtract,calledSandyBottomtoJamesRobinsonof AlleghenyTown.
FeaturedPerson
CompanyName
GarrettTaylor ManagingPartner
JamesHubbard President
JamieBosse FinancialPlanner
JaredTanimoto President
CoastlineWealth Management coastlinewealth.com
JacksonvilleEconomic Development Corporation jacksonvilletxedc.com
AspyreWealthPartners aspyrewealth.com
AscentWealthAdvisors ascentwealth advisors.com
JasonKrein TaxPartner
RSMUSLLP rsmus.com
CoastlineWealthManagementbelievesinbuildingpersonal relationshipstolayastrongadvisoryfoundationina collaborativeway.
TheJacksonvilleEconomicDevelopmentCorporation (JEDCO)existstoservetheneedsofexistingbusinessesandto attractnewinvestment.
AspyreWealthPartnershelpsuccessfulbusinesspeopleto MasterWhat’sNext®-intheircareer,lifeandfinances.
AscentWealthAdvisorsLLCisanIndependentRegistered InvestmentAdvisorofferingfinancialplanningandwealth managementservices.
RSMistheleadingproviderofaudit,taxandconsulting servicestothemiddlemarket.
JesseStowell Principal
PARKER|PHOENIXPR parkerphoenixpr.com
Parker|PhoenixPRdevelopsandexecutesstrategiccampaigns thatinterfacewithconsumers,influencersandthemedia.
JoeDeobald Founder
FullFrameMarketing fullframemarketing.com
JoelRicher NationalHealth &SafetyLeader EmcoCorporation emcoltd.com
JoshuaNoonan GeneralManager
Ka'NedaBullock PresidentandFounder
C.H.Robinson chrobinson.com
MasterPlan InvestmentGroup masterplaninvestment group.com
FullFrameisacompletebrandingandmarketingagencybased inVancouver,BC.
EMCOoffersproductsinthedistinctcategoriesofplumbing, waterworks,industrialandHVAC.
C.H.Robinsonsolveslogisticsproblemsforcompaniesacross theglobeandacrossindustries.
MasterPlanInvestmentGroupisacomprehensiveWealth ManagementandRetirementPlanAdvisoryfirm.
FeaturedPerson
KaylaRussell PracticeandBusiness ServicesManager
LindseyBell TitleChiefMarkets &MoneyStrategist
LindseyCooksen Founder,Managing Director
LouwBarnardt Co-founder
CompanyName
PalfreymanChartered Accountants palfreyman.com.au
PalfreymanCharteredAccountantsaimstoprovideyouwith advicewhenyourbusinessneedsit–notjustwhenyouaskfor it.
MagalyGomez Partner
MaiYang ManagingPartner
MannyHernandez VP
MauricioOlaiz AssociateBroker
MelissaPerlman Founder&President
MykeCelis
GlobalMaster Coach–CEO
AllyInvest ally.com
CooksenWealth cooksenwealth.com
OutsourceCFO ocfo.com
Vaco vaco.com
GreenwaldWealth Management gwm.life
QueclinkWireless SolutionsLtd queclink.com
Lee&Associates Pasadena,Inc. lee-associates.com
BlueIvy Communications blueivy.co
BestMeEver ProfessionalCoaching Training& DevelopmentServices bestmeever.com
AllyFinancialInc.isaleadingdigitalfinancialservices company.
CooksenWealthisaboutiqueindependentfinancialadvisory firmservingaffluentfamilies.
OutsourceCFObuildsworld-classfinancefunctionsforscaling companies.
Vacodeliverscriticaltalentsolutionstocompaniesintheareas ofconsulting,projectresources,executivesearch,directhire andstrategicstaffing.
GreenwaldWealthManagementhelpsphysiciansmanagetheir financessotheycanfocusontheirpatients.
QueclinkWirelessSolutionsempowersbusinessesworldwide bydesigningoriginalIoTsolutions.
Lee&Associatesoffersanarrayofrealestateservicestailored tomeettheneedsofthecompany’sclients,including commercialrealestatebrokerage,integratedservices,and constructionservices.
BlueIvyCommunicationsisaboutiquecommunicationsand publicrelationsagency
BestMeEverProfessionalCoaching,Training&Development Servicesfocusesonhelpingindividualsandcompaniesbecome self-actualizedastheybecomeempoweredfromwithin.
FeaturedPerson
CompanyName
NickGreenfield CEO
Candid candidco.com
PhilippaDods HeadofMarketing Meltwater meltwater.com
Candideliminatesbarrierstoorthodontictreatmentand providingthehigheststandardofcare,weempowerpeopleto changetheirlives.
Meltwateristheworld'sfirstonlinemediamonitoring company
RogayehTabrizi FounderandCEO
SabreenaBraich CFO
ShaunGibbs ExecutiveDirector
Theory+Practice tap.work
OperationEyesight Universal operationeyesight.com
SouthCoast Development Council,Inc. scdcinc.org
ShivaniPillay Managingdirector WickedDips planit.za.net
SteffiHafen Partner
Snell&Wilmer swlaw.com
Theory+Practice™focusesonfindingimmediate,actionable insightswithasharpviewoftheclient’sdataassets.
OperationEyesightinvestsinsustainabletreatment,blindness preventionandcommunitydevelopmentactivitiestoaddress specificproblemsaswellastherootcausesofavoidable blindness.
TheSouthCoastDevelopmentCouncil,Inc.isa501(c)3 privatenon-profit,economicdevelopmentorganization.
WickedDipsismissionedistobeahouseholdnameinthe motorindustry.
Snell&Wilmerisafull-servicebusinesslawfirm.
StelianDamu Partner MossAdams mossadams.com
ZacharyBouck ManagingPrincipal& ChiefInvestmentOfficer
DenverWealth Management denverwealth management.com
ZacharyGarber VicePresident AlexBrown alexbrown.com
MossAdamsisafullyintegratedprofessionalservicesfirm.
DenverWealthManagementisalocal,full-servicewealth managementfirm.
Alex.Brown&Sonswasfoundedin1800asthenation’sfirst investmentbankingfirm.


Audie L. Chapman, II
A Solution-oriented Leader in the Manufacturing Industry Ensuring Superior Products
Themanufacturingsectorisoneofthemost importantsectorsofalleconomiesintheworld.It isthepillarofthegrowthofanynation.Withouta strongmanufacturingsector,thedevelopmentofany countrycannotbewholesomeandsustainable.Itisonly possibletoprovidesuperiorproductstothecustomerswith adevelopedmanufacturingindustry,andtheimportanceof qualityengineersincreatingsuchhigh-qualityproducts cannotbeemphasizedenough.Therolesuchquality engineersplayincreatingsuperiorproductsisvery significant.
AudieL.Chapman,IIisonesuchqualityassurance specialistwhohasmadeanoverallimpactinthe manufacturingindustrythroughhisbusinessstrategiesand overallleadershipcapabilitiesinfindingsolutionstothe necessaryproblemsthatmayoccurduringmanufacturing production.Hesays, "when those problems occur, one has to be a great leader to solve them." Heisastrongquality assuranceprofessionalwithElectricalandElectronics EngineeringfromGranthamUniversity
Withhisprofoundknowledgeandexemplaryquality assuranceskills,Audiehasbeeninstrumentalinthegrowth ofBristolMetals,LLC(BRISMET).AsaQualityControl EngineeratBristol,heperformsandimplementsquality assuranceevaluationstoensurequalitycontrol.The companyoffersoneofthemostdiverseproductlinesinthe industry.Fromlargediameterstogaugewallsandpipe schedulestothebroadestlistofalloysproducedand stockedinNorthAmerica,itcanofferone-stopshopping, customercommitment,andshortleadtimes.
AtInsightsSuccess,wecaughtupwithAudieL.Chapman, II,toknowmoreabouthisjourneyandhowhehas contributedtothemanufacturingindustry
Below are the highlights of the interview:
Briefouraudienceaboutyourjourneyasaninfluential businessleader.Whatchallengesyouhadtoovercometo reachwhereyouaretoday?
MycareerjourneyasaQualityEngineerhasbeenlikeany otherEngineersinthemanufacturingfield,wearealwaysin highdemandandinafast-pacedenvironment.Thebiggest challengeIhadtoovercomeistheabilitytoadapttochange atamoment'snotice.Manufacturingissuchafast-paced sectortowherethingschangebytheminutedowntothe second.Youmustbereadyforthechangeorelseyouwill belate!
Tellussomethingmoreaboutyourcompanyandits missionandvision.
BristolMetals,LLChasbeenanindustryleaderin stainless,duplex,superduplex,6moly,nickelalloyand titaniumweldedsteelpipemanufacturesince1941.Our missionistoprovidesuperiorqualityproductstoour customerswhilemeetingourmanagementprincipal standards.
Describeindetailthevaluesandtheworkculturethat drivesyourorganization.
OneBigvaluethatdrivesourcompanyisouroverall teamwork,ourcommitmenttoQualityproducts,and servicetoourcustomers.Withoutagreatteamnoneof thosevalueswouldbeaccomplishedandmet.

“BRISMET is the undisputed North American leader in welded stainless, duplex, super duplex, nickel alloy and titanium pipe production with vast experience in providing stainless steel and high alloy solutions to projects throughout the world.”
Undeniably,technologyisplayingasignificantrolein almosteverysector.Howareyouleveraging technologicaladvancementstomakeyourcompany's solutionsresourceful?
Innovationiskeytoanybusinessandplaysahugerolein ourManufacturingsector Weembraceinnovationtoour
qualityeffortssuchastheuseofHighprecision measurementtoolsinourEngineeringlabsandalso innovationofkeepingourworkerssafeduringworkhours.
Ifgivenachance,whatchangewouldyouliketobring inyourindustry?
TheonechangeIwouldbringistoHighlightmore manufacturingcareerawarenesstoyoungstudents.Many studentsareunawareaboutthegreatlongtermcareer opportunitiesthatamanufacturingcareerhastooffer.If giventheopportunityinthefutureIwouldliketohold studentshadowprogramswithouremployeesand company Also,astudentjobfairwithinformationonhow toobtainemploymentforthefuture.
Whatadvicewouldyouliketogivetobuddingleaders andentrepreneurs?
Myadvicewouldbe " Always be on Time"! Whenyouare ontimethat'smeansyouaredependableandbeing dependablegoesaverylongway
Wheredoyouenvisionyourselftobeinthelongrun andwhatareyourfuturegoalsforyourcompany?
Mystoryisstillbeingwritten.Iknownothingispromised butIseemyselffindingnewwaysandnewinnovativeideas forourmanufacturingprocesses.



Co-founder and CEO
Dakota Hendrickson
A Leading Voice of Reason in Technology
Theworldhasundergonesignificantadvancements inthelastfewcenturies.Acoupleofcenturiesago, menonhorsebackrodethroughvillages,pillaging andlootingeverythingtheysettheireyesupon.Today, someofthebiggesttechnologygiantsintheworldenable consumerstoreachbillionswithafewfingertouches.In ordertoinvestinthispromisingworldwehavebuilt together,itisimportantforustobuildsystemswith transparency,trust,andaccountability.Thisisevenmore crucialintheworldoftechnology,whereinsophistication oftenmakeswayforhundredsofregulatoryloopholes.A voiceofreasonthatpromisesitsconsumersabusiness solutionlikethatisDakotaHendrickson.
Dakota,theCo-founderandCEOofFilti,isnotan inspirationtobetrifledwith.HefoundedFiltiwithaclear missiontobringhighlyefficientresidentialHVACfilter technologytomillions.Filti’spatentedtechnologytookoff globally.Meanwhile,Dakotaworkedoncoreoperationsat Filti,includingbuildingthebrand,R&Dforthefilter,and expandingitsofferingsthroughe-commerce.However, soonafterFiltilaunched,Dakotafacedachallengehehad neverenvisioned–Thecoronaviruspandemic.The pandemicforcedFiltitochangeitsstrategytoadaptto growingconsumerneeds,includingdemandfortheface mask.Dakotatookthechallengeinhisstrideandchanged thestrategicdirectionforthecompany.Filtisoonstarted supplyingfacemaskmaterialtovariousAmerican manufacturersandlaunchedanairfiltrationmask technologyofitsown.Dakotaoversawthedevelopmentof oneofthebestairfiltrationmasktechnologyatFilti,with inclusionofnanofiberthatpromisesadvancements-stilla dreamformanymaskwearers.
APromisingTechnology
ThankstoFilti’samazingadvancementsinairmask filtration,thecompanysoonsuppliedmaskstoover40 millionindividualsacrosstheUnitedStates.Furthermore, thecompanyalsopartneredwithvariouslocallaw enforcementagencies,nursingassociations,firefighting departments,governmentofficials,andmilitarypersonnelto deliverthebesttechnologyintherighthands.The company’sGradeARespiratorshelpeditgetanideal responseassoonasitknockedonthedoorsofindividuals andorganizationsinneed.ThestoryofFiltiwouldhave neverbeencompletewithouttheleadershipofDakota,who ledthecompanyfromtheshacklesofthepandemictoa leadingmask-manufacturerintheUnitedStatesinadverse businessconditions.Moreover,hisleadershipalso establishedabenchmarkofinnovationatFiltithatwill likelyremainirreplaceableinyearstocome.
Dakotaremainshumbleabouthisachievements.Henotes, “There is a growing need for advanced air filtration technology. People do not realize that indoor air quality due to pets and other similar reasons can be 2 to 5 times worse than outdoor air quality.” Hebelievesthisisthe missionatFilti–toconquerthehorizonsofthebestair filtrationtechnologytoalleviateakeysourceofsuffering forindividuals.Theproblemofpollutedindoorairquality ismuchseverethanmanyrealize.Manypeopleinthe UnitedStatescontinuetosufferfromillnesseslikeAsthma, lungproblems,amongothers.Furthermore,theworsening qualityofenvironmentthroughgrowingwildfireshasalso exacerbatedtheairqualitychallengeformillions.Dakota believesthenanofibertechnologyofFiltiisapromising solutiontotheproblem.


Filti’sairfiltrationtechnologyisararebreedof technologiesthatpromisetomeetthebenchmarkstandards oftheEU,withitshighmechanicalefficiencyandgrowing abilitytocapturethetiniestofparticles.Dakotaexpresses, “Our Nano fiber technology is at least 10 times smaller than the tiniest strand of human hair. This size allows our filtration technology to vastly superior than any other competing products.”
ATransparentChorusforLeadership
ThankstothetremendousadvancementsinAirfiltration technologyatFilti,thepromiseofitsproductscontinuesto growincommercial,industrial,andresidentialsegments.
Thisiscontrarytoothertechnologiesinuse,including electrostatics,whichattractsparticlesviacharge.The competingtechnologyissusceptibletowater,humidity,and
moisture,whichneutralizeschargedparticles.Ontheother hand,Filti’stechnologyremainsastepaboveothersandhas beencertifiedwiththemostpromisedbenchmarksin technology,includingtheISO16890certification.Dakota believesitistheneedofthehourforstandardsliketheseto crossoverfromEuropetoAmericatodrivequality manufacturinginthecountry.Dakotaasserts, “In ISO 16890 standard testing, ordinary mask producers need to neutralize their charges before testing. On the other hand, we don’t’have any charges, because we are mechanically efficient in our air filtration technology.”
Dakotaendshisinsightsintheairfiltrationbusinessona visionaccomplishedthroughvastbusinessexperience.He believesgreatertransparencyintheindustryistheneedof thehour.Therearemanybusinessessellingairfiltration technologytoconsumers,whichisnotparwiththeir claims.AnexampleofthisistheMERVrating,wherein manufacturersclaimastandard11ratingwhentheyare reallytestingatstandard8.However,despitetheregulatory challenges,Filtikeepsgrowingattremendousspeeds. Dakotabelievesthegoalforthecompanyistocapture5% marketshareinthenearfuture.Thisdoesn’tseemlikean unrealisticgoal,especiallywhenthecompanyhasmanaged tocreateabenchmarkinairfiltrationandcontinuesto investinbrandbuilding.

Dakotaalsoremainsstronglypatrioticinhismissionto makeFiltitheleadingbusinessinairfiltrationtechnology. Heshareshispatriotismwithfellowentrepreneurs. “We're 100% Made in the USA, so we're trying to keep manufacturing here stateside,” hesays. Onlytimewilltell whetherDakotaaccomplishesallhisstatedgoalsforFiltiin theyearstocome.However,hehasledhiscompanywitha conviction,vision,andtechnologyprowessthatsitsinthe leagueofitsown.
We strive to promote healthier living by providing superior air quality.

Making the Mining Industry Safer and More Efficient for People and the Planet
volutionMininghasbuiltareputationfor
sustainability,reliability,andtransparency–a strategyextendingacrosstheglobetoitsRedLake GoldOperationinOntario.
Aprovenrecordasasafeandsustainableoperatorseesthis leadingglobalmid-tierminerbringitsvision,strategy,and disciplinetoOntario–awelcomeadditiontohelpmakethe miningindustrysaferforbothpeopleandtheplanet. Evolutionissettinganew“goldstandard”–acommitment tocreatingsustainablevalueforthecommunitiesinwhich itoperatescentresarounditsfocusonpeople.
MostValuableAsset
KirstyLiddicoatGeneralManagerisinthedriver’sseatas herteamrestorestheoperationbacktoapremierCanadian asset.The39yearoldhasworkedinminingfor18years andisproudtosharewhatEvolutionseesasitsmost valuableassetandsecrettoculturalsuccess.
“TheminetransformationplanEvolutionhasinplaceat RedLakebalancesouroperationalandminingdiscipline withourmostimportantasset–ourpeople,”Liddicoat says.
“Oursustainabilityapproachmeansweminegoldwithour employeesandcommunityfrontofmindeverystepofthe way We’regratefultobeoperatinginRedLake–our approachstemsfromourvalues.
“SafetyisEvolution’snumberonefocus–ourRedLake teamiscommittedtolivingoursafetyvalue–it’spartof everyjob,everyday.Accountability,excellenceandrespect

arealsocentraltoourculture,successandsupportour sociallicencetooperate.”
RedLakegoldminehassignificantlyexpandedits capabilityunderEvolutionownership–meanwhilethe businessisn’tshyaboutitssustainabilitycommitment. Thesuccessfulgoldmineraimstocreatevalue.Astrategy addingsustainablerewardsintoeveryhomeintheRed Lakeregion.
History
Sinceproductioncommencedin1949,RedLakehas producedover25millionouncesofgold.Averagegradeis inexcessof20g/t.Aworld-classgoldregionOntario’sisa historyrichandproudandfutureopportunitiesareplenty
Future
In2019EvolutioncommittedUS$100millionoverthefirst threeyearsofownershiptoRedLake,andanadditional US$50millionforgoldexploration.March2021saw Evolutionexpandandconsolidate“overthefence”atRed Lake–acquiringitsimmediateneighbouraddedprocessing capacityviaanewmill.
“Wehaveacceleratedourabilitytoachieveourobjectiveof producinginexcessof300,000ouncesofgoldperannum fromRedLake.It’sanextremelyexcitingtimeforOntario, forRedLakeandtoworkinCanadiangold.”
“Evolutionremainscommittedtotheregionandourpeople toensureapositivelegacylongbeyondour13-yearmine life,”Liddicoatsays.


Environmentalandsocialconcernsremaintheforefront. RedLake,acornerstoneassetoftheASXlistedcompany,is whereLiddicoatsaysanexperiencedandhighlyskilled miningworkforce,wholargelyresideinRedLakeand Balmertown,arehelpingtoprovideregionalsecurity.
“We’reproudtosupporttheprosperityoftheregionand committosustainableoutcomesforabroadrangeof stakeholdersincludingthelocalworkforce,regional communitiesincludingEarFallsandourWabauskangand LacSeulFirstNationPartners.”
SafetyandStrategy
Evolution’sback-to-basicsapproachtokeepingitspeople andcommunitysafeseeRedLake’steamfocusonvisible leadershipinthefield–undergroundandaboveit.Themine engagescloselywiththecommunity.Liddicoat’steamis steeredbyEvolution’svalues–andtheirbootsonthe groundimpactpositivelyandstrategically.
Successfullyacquisitionandexplorationopportunities extendtoRedLakemanagementsystemsandsustainability frameworks.
SupportingtheRegion
SupportingRedLakeiscentralLiddicoat’steam.Boosting recentlocaleffortstocombatforestfiresprovesa commitmenttopartnershipswhichextendtoprotecting FirstNationscultureandlocalhabitats.
ArecentNetZerocommitmentsaveEvolutionproudly committoactivelyreducecarbonacrossitsoperations.In
July2021Evolution’sboardendorsedanew,ambitious plantomitigatetherisksofclimatechangeacrossthe businessandmadeacommitmenttoachieveNetZero Emissionsby2050–recognitionclimatechangeisoneof themostpressingproblemsfacingtheplanet.
Evolution’sactiontosupportclimateseeRedLakelead Canada’sclimateagenda-acommittedtoenhanceitselfasa sustainableoperationplacesEvolutionasonethatisclean andproductivefortheenvironmentandsupportsahealthy community.
Evolution’scommitmenttoalignwiththeglobalgoalofthe ParisAgreementtolimitglobalwarmingto1.5degrees Celsiussupportsaclearplanofaction.Interimtargetsofa 30%reductioninemissionsby2030meanRedLakewill playanintegralrole.
Evolution,valuesRedLake
Evolutionremainscommittedtounderstandingand proactivelymanagingtheimpactofclimaterelatedrisksto businessandtheenvironmentandbeinginnovativein tacklingthischallenge.Workingtobuildclimaterelated riskresilienceinoperations,communitiesandthe environmentmeanssoundriskmanagementprocessesare instilledacrossthebusiness.RedLake’sincreasingsuccess meansEvolution’sfocusstaysonpeopleandcommunities:
“EvolutionisproudtoplayapositiveourroleinRed Lake.”

Danny Sava
A Savvy Veteran and an Exceptionally Dedicated Leader
Achievementisaneedthatdominatestheworld.
Achievingadeterminedgoalatayoungageseems challenging.Peoplethrowawaytheirentirelifeto attainheightsofsuccess.Individualswhohaveachieved thismilestoneatsuchearlyageareaninspiration.
Lookingatsuchafocusedpersonalityismesmerizing.In thisendeavoroffinding40InfluencersUnder40,we crossedpathswithDannySava,aMarineVeteranwho servedhisnationforeightyears.
Currently,DannyisservingasDivisionVicePresident, DeputyGeneralManager,andDirectorofO&M, NISSCIIatJacobs,acompanymakingtheworldsmarter, moreconnected,andmoresustainable.
DannyservedintheUnitedStatesMarineCorps(USMC) from1999-2007asaTacticalNetworkSpecialistandData Chief.Hewaspartofthe15thMarineExpeditionaryUnit forfourdeployments,whereheandhisunitwerepartofthe longestamphibiouslandinginhistoryandfirstinto Afghanistanafter9/11.
Danny was also deployed to Iraq three times and supported themarchtoBaghdad.TheexperienceshehadintheMarines preparedhimforeverythinghehasencounteredinhisrolesat Jacobs.
DannystartedhiscareerwithJacobsasaPersonal ComputerTechnicianatMarineSpecialOperations Command(MARSOC)andthenmovedtoProjectManager atNavalSpecialWarfareCommand.Hewentbackto AfghanistansupportingtheJointImprovised-ThreatDefeat OrganizationasanInformationAssuranceManager(IAM) andthenfinallyendedupattheUnitedStatesSpecial OperationsCommand(USSOCOM).Heheldseveral positions,includingSystemsArchitectandDirectorof
InformationTechnology(IT)Planning,Engineering,and Innovation,whichprovidedTier4supportto76,000users inover40locations.Heenjoyedtakingonnewchallenges andtookontheproposalworkfortheNISSCIIcontract. Throughthewinofthecontract,hewasawardedhislatest position,whichheisthoroughlyenjoying.
InthisexclusiveinterviewwithInsightsSuccess,Danny unveilshisimpassionedjourney
Below are the highlights of the interview:
Whatwerethechallengesyoucameacrossthroughout yourjourney?
Thebiggestchallengewasstrivingforpromotionsbut alwaysmissingoneoftherequirements,suchas certifications.Gettingoutofthemilitary,certificationswere notasvaluedbackin2007astheyaretoday Afterbeing rejectedseveraltimes,Imadeitmymissiontobe overqualifiedsomybosscouldneversay‘no’again.
BeinganexperiencedInformationTechnologyLead whatisyouropinionregardingtheimpactofthe COVID-19pandemicontheEngineeringIndustry?And howhasJacobsmanagedtoovercomethissignificant challenge?
Theimpactaffectedrawmaterialsupply,disruptedthe electronicsvaluechainandofcourse,inflationofproducts. IhadaCOVIDoutbreakof40personnelearlierthisyear, soIalsohadtodealwithcrisismanagementtosupport 24x7x365operations.
Jacobshasexcellentrelationshipswithourmetalpartners, originalequipmentmanufacturersandavarietyofvalueaddedresellers,whichresultedinoursupplychainbeing impactedmuchlessthanothers.Wewerefullystaffedon ourNISSCIIcontractduringtheoutbreak,whichresulted
Danny Sava, Ph.D., Division Vice President, Deputy General Manager and Director of Operations & Maintenance, NISSC II, Jacobs

Dr. Danny Sava and Mr. Marcus Neal (Jacobs Director of NSOCC-A) being awarded Dis nguished Young AFCEAN Awards, 2019


inbeingabletomaintainthemissionandnotexperience anyoutages.
Whatpeople,whatbooks,whatlifefactorshave influencedandimpactedyou?
ThebestinfluencesIhavehadweremyfamilybeing supportiveofmethroughoutmyentirelife.Iamveryclose withmyparents,andIstilldependonthemforguidance andlifedecisions.
Mywifehassupportedmethroughmymilitarycareer,10 yearsofdeployments,multipledegrees,certifications,and shehasalwaysstoodbymeandencouragedmenomatter what.Mykidswerealwayspatientwithmylatenightsand educationalmoodswings.Iwouldn’tbewhereIamtoday withoutthem.
Themostinfluentialbookduringmycareerhasbeen ‘LeadingGeeks:HowtoManageandLeadthePeopleWho DeliverTechnology’byPaulGlen.NoteveryIT professionalisthesame,andthisbookhelpsleadersto understandhowtomotivate,reward,understand,andmesh withavarietyoftechnicalbackgrounds.

“I approach everyday as an opportunity to learn something new”

Inwhatwayshaveyouorthecompanycontributedto thecommunity?Ifgivenachance,whatchangewould youbringintransformationofProgramand ConstructionManagement,withITManagement? Formyownteam,weworkverycloselywiththelocal community.Wehavecompletedfundraisingeffortsfor studentsneedingschoolsupplies,adoptedseniorcitizensin recoveryandprovidedthemessentialsandChristmas presents,anddonatedtoysduringtheChristmasinJuly eventforkidsintherecoveryward.
WeareheavilyinvolvedwithAFCEA,wherewecomplete avarietyoffundraisingeffortstosupportscholarship opportunitiesforScience,Technology,Engineering,and Math(STEM)forfuturegenerations.
Jacobs,asacompany,hasdonatedover2.1million(FY19) tosupportavarietyofcharitableorganizationsandhasa specialprograminplacewhereemployeescanrecommend organizationsforJacobstosupport.
Accordingtoyou,whatcouldbethenextbigchange (technology/innovation)inthe ScientificResearch&Testingindustry?
ThenextbiginnovationIamhopingforisthatthe DepartmentofDefense(DoD)willadoptvirtualreality technologylike,theOculusasanall-in-oneplatformfor accessingmultiplesystems.WeusetechnologylikeaKVM switchformultipleenclavesbutusinganOculuscould providebenefitswithbeingabletoseeallsystems simultaneouslywhilekeepingseparationwithinthe technology
Wehavetoomanysystemsandnotenoughtimetogoback andforthtoprocessthedatasoanysolutioningforeaseof accessandbetterdisplaywouldbeimpactfultothose outsideoftheDoDaswell.
Whathaveyouenvisionedforyourorganization’s future,withregardstoyourroleatJacobsandforyour personalambitionsaswell?
IhavemyexpertiseinareasofprojectmanagementandIT, butthegreatthingaboutworkingwithadiverseworkforce isthattheystillteachmesomethingnewandthatiswhyI enjoycomingtowork.
ThebestthingaboutmypositionisthatIhavelearned differentaspectsofbusinessmanagement,finance,security, andover80differenttypesoflaborcategoriesonthis contract.Ihavebeenincludedinbusinessdevelopmentand proposalwriting,whichhasallowedmetohelpthe companywinalmost3billionworthofwork.
Alltheseeffortssupportmygrowthwithinthecompany andmyabilitytomoveintonewrolesinthefuture.My nextgoalistobecomeaGeneralManagerwithmyown contractthatIcanbuildfromthegroundup.

Aboutamonthago,posta
presentationtotheManaging DirectorofoneofIndia’s leadingcorporategroups,wewere pleasantlysurprisedbyhisinferences andinteractions.Inspiteofbeingmade awareoftoomanymissed opportunitiesandimpending challengesinourpresentation,his reactionwasveryaccommodativeand positive.Hecongratulatedhisteamfor theircontributionswhichhadgotthe companytoitspresentposition,while takingtheresponsibilityforallthe inadequacies.Wehadreadin managementbooksaboutexemplary leadershipqualitiesbuthavenever heardsuchwordsspokeninanyboard room.
Whatmadethispersonactthisway werehardfactsanddatawhich corroboratedbusinessdecisions.As organisationsgetmoredataoriented, dataisfreelyavailabletoallinthe organisation.Everydecisionandits impactcanbemeasuredthusmaking managementandeachexecutivemore accountable.
Thebiggesttransformationwhich technologywillbringinis accountability,thecorollary:every actionismeasurableanditsimpactcan bepredictedwithdata.Today,it's easiertosimulatedifferentscenarios andunderstandbusinessresultsbetter
bychanginganyinputvariable.Thus, withdatawehaveabilitytoanalyse andthustheabilitytotakebetter decisions.Theopportunitiestoanalyse arelimitlesssoarethepossibilitiesto grow.
Predictiveanalyticsishowsomeof thiswouldbereferredtoaswellas modelling.Withdatasciencesbeingat thecoreofeveryactivity,businesses aremovingtowardsAI.Routine activitiesdonebypeoplearebeing replacedbyalgorithms. Verysoon peoplearegoingtobeexpectedto delivermorevaluethanroutine. Robotsarereplacingmanpowertocut costsandincreaseprecisionbutwestill needpeopletoprogramtherobotsand innovateonproductsandprocesses.
Jobshaveevolvedfrommechanisation toautomationtoartificialintelligence. Organisationsarebeingforcedtothink moreandthendomore,thuspeople willneedtobetrainedcontinuously andkeepthemfutureready.Human resourcesdept.isoneofthefunctions whichwillneedtoplayaveryactive roleinimprovinghumancapital.
Consideringthatmostofourtasksare drivenbydataandinformationone thingiscertainthatonecannot continuetodeliverifonedoesn’tadapt totechnologyandanunderstandingof interpretingdata.
CEOs,CXOsorMDsagedabove 45yearsarefromanerawhen programmingandcomputersmadean entryintheircolleges.Theyhave excelledinprocesses,innovation, financialacumenbutaretheyfully equippedtomanagethisinformation delugeanddigitisetheirbusiness?
Mostorganisationssitontonsofdata butareunabletounderstandwhythey arefailingorsucceedingincertain areas.Theabilityofanorganisationto deliverislimitedattimesbythosewho understandbusiness,takedecisionsbut maynotbenotstronginusingdataas atool. Whilethosewhoarestrongin analyticsdonotunderstandwhich areasinbusinessneedtobeanalysed toidentifyissues.Thisgapwill eventuallygetbridgedaspeoplelearn orchange.Buttodaydataanalysisis oftendoubted.
Whenwesaydataandtechnology,they areenablersandaresource.Theability tousethemtodeliverhigh performancerestswiththeuser. Howevertopmanagementneedsto demandtheuseofdataindecision making.Onlywhenthereisacultureto supportdecisionwithdatawill decisionmakingimprove.
Fewyearsago,itusedtobesaidin boardroomsthatwecan’twaitforthe dataanditsanalysisasthatwould

delaythedecisionmaking.Decision wasmadeonahunchorbythepower ofthechair.However,inthelastfew yearsallfunctionsandroleshave mostlybeendigitisedsothetrendsand numbersareavailableonlineprovided weknowwhattolookfor
Takingacuefromthevariousnewage businesswhetheritse-retailing, ecommerce,deliveryintegratorsor datamanagementandsocialmedia theyhavebeenforcedtodevelop algorithmstosurviveandgrow They tracethecustomerjourneyatevery pointandmapit.Astheirbusinessis onlineithasbeeneasierforthemto
TarunKhanna Managing Partner EvolutionStrategy AdvisorsLLP
trackandcapturecustomerlossreal time.Thisiswhatwillrulecustomer retentionandbehaviour.Ifanonline customerisnothappy,hegetsona chatorjustclicksoncustomer feedbackthatheisnothappy Atrained callcentreexecutivecallshimand settlesthecomplaintimmediately.This issomethingthebrick-and-mortar industriesareyettounderstandand implement.Thefutureofanybusiness isdefinedbytheirabilitytogainand retaincustomerswithanexceptional customerexperience.
Postthepandemicitisclearthatthe preferredmediumofcommercewillbe
ecommercegoingforward.Thus,there willbeanincreasedexpectationof serviceandresponsefromthe customerandconsumerwhohavebeen exposedtothismedium.Theyexpect issuestoberesolvedastheyoccur, theywantagoodexperienceorrather noglitches.
Arewedesigninganorganisation whichcanoffersuchservices,ifnot thencustomers’expectationswilllead themtomakedifferentchoices.


VineetTrakroo CEO EvolutionStrategy AdvisorsLLP


Jared Tanimoto CFP®, Founder & President
Advisors
Jared Tanimoto
ALeaderwithaClientFirstApproach
Therehavebeenfalseimplicationsinthefinancial industryforyearswherepeopledisguised themselvesasfinancialadvisors,butinreality,are brokersindisguise,wolvesinsheep'sclothing.Theyare knownforputtingtheinterestsoftheiremployersand themselveswellabovetheinterestoftheclientstheyserve. Soundsscary,right?WhatifIweretotellyouthat recognizingtheseflaws,onemanseparatedhimselffrom theherd,leavingallthesalescommissionsandincentive bonusesbehindtobecomeapurefiduciaryfinancial advisor?Wouldyoubelieveme?
Departinghimselffromsuchtraitsandsystem,Jared Tanimoto,aCertifiedFinancialPlanner®,startedhis financialfirm,AscentWealthAdvisors,aRegistered InvestmentAdvisor(RIA)firm,in2017,utterlyfocusedon client-firstapproach.
Beforesteppingintohisentrepreneurialdrive,Jaredworked withseverallargewealthmanagementfirmsandtimeata privatehedgefundthatmanagedthemoneyofsomeofthe wealthiestfamiliesinthecountry
AstheFounderandPresidentofAscentWealthAdvisors, Jaredhelpspeopleprepareforretirement,familiesnavigate retirement,andachievefinancialclaritybyimplementinga uniqueandcustom-tailoredfinancialplanningprocess combinedwithinstitutionalqualitywealthmanagement.
Thefirmoperatesunderthefiduciarystandardandnever acceptscommissions,kickbacks,orotherincentivesmeaningitsclients'interestsalwayscomefirst,evenif doingsoresultsinlowercompensationforthefirm.The firmisalsopartoftheFinancialPlanningAssociation (FPA),NationalAssociationofPersonalFinancialAdvisors (NAPFA),Fee-OnlyNetwork,andtheXYPlanning Network(XYPN).
PersonalLife
JaredisaproudgraduateofTheUniversityofCalifornia, Irvine(UCI).HestudiedBusinessEconomicsandthe
ExecutiveFinancialPlanningprogramatTheGraziadio SchoolofBusinessatPepperdineUniversity.
Apartfromhelpingclients,Jaredcanbefoundoutdoors carryingfunactivitieswithhislovelywifePaige,daughter QuinnanddogGrace(Schnoodle).Heisveryfondof backpackingandmountaineeringtorockclimbing, spearfishing,andskiing.Healsoplaysgolfwhenheseeksa littlerelaxation.
TheChallenges
Jaredhasinfluencedthefinancialindustrywithhis involvementintheFinancialPlanningAssociation.Heis alsothecurrentpresidentoftheOrangeCountyChapter (FPAOC–FinancialPlanningAssociationofOrange County),a500-membergroupoffinancialplannersinthe area.
Jaredhasspentaconsiderableamountoftimehelpingother advisorstransitionfromtheinsuranceandbrokerage industrytotheRIAsideoftheindustry Aftersevenyearsat multipleinsurancebroker-dealers,heventuredtofindhis firm.Heexpresseshisstruggles, "It's been a challenge to go from the side of the industry that was driven by commissions and incentives to become a fiduciary advisor where I no longer can accept any commissions.”
Accolades
JaredhasbeenfeaturedinvariousmediasuchasForbes, Money,CNNMoney,NerdWallet,InvestmentNews,and otherpublicationsforhisfinancialexpertise.Hewasalso nominatedtoInvestmentNews'2021Top40Under40list forhisaccomplishmentsandcontributiontofinance.
EffectiveContributions
Withcountlesshoursdedicatedtothefinancialplanning professionandasthepresidentoftheFPAOC,Jaredhas helpedrunanorganizationthatcontributestoseveral professionalareasfromdevelopment,networking,practice
Abetterapproach toretirement planning. ‘‘ ‘‘
management.Theorganizationalsocontributestowards continuingeducationofCertifiedFinancialPlanners.
UpholdingValues
AscentWealthAdvisorsisafee-onlyfirmwithamissionto providefiduciaryadvicewhereemployees' recommendationsarenotaffectedbythewaytheygetpaid.
Jaredbelievesthatthereisadifferenceinanadvisor motivatedbyproductsversustheadvisororfinancial plannerdriventoprovidethebestvalueandservicebecause it'stherightthingtodo.AscentWealthAdvisorsprovides excellentplanningandadvicetoitsclients.
AttheForefrontofTechnology
Technologyhasmadepeople'slivesmoreaccessible,and Jaredexperiencedthesechangesfirsthandformanyfintech asanearlyadopterandbetatester AsanRIA,hecan implementnewsoftwareandtechnologyataquickpace thatallowshimtoprovidemorevaluetotheclients.
TheChange,TheFuture,andTheGuidance
Everyonewishestomaketheworldabetterplace,andits startswithyou.Learningfromhisvariousexperiencesin thefinancialindustry,Jaredwouldlovetomakethe industryacleardistinctionbetweenbeingafiduciaryanda salespersonbecauseit'stooeasyforcommission-based professionalstopretendtobetheformer.
Jaredaimstohelpasmanyindividualsobtaintheirfinancial goalsandpositivelyimpactotheradvisorsandplannersin thefinancialindustry.Headvisesbuddingandupcoming leadersandentrepreneurstodotherightthingforclients 100%ofthetime,andeverythingelsewillfallintoplace.



Liliana Fra ni Passi Managing Director CBI

TheRelevance TheNew
Overthelastyears,theglobal paymentlandscapehas changedfasterandmore dynamicallythanever.
Thepandemichasshownthatthe futurewillbedigital.partnerships betweennewcomersandincumbent playersarebasedoninnovative technologiesthatareconsideredas enablerofnewcost-efficientbusiness models.
ThemainchangethatPSD2has introducedisbasedontheconceptof “openbanking”,thatforcesbanksto sharetheircustomers’account informationwiththeso-calledthird parties.Therefore,thisneweconomic paradigmallowscustomerstorefertoa varietyofbankingandnon-banking players,includingFintechandBig Tech,togetfinancialservices.
Consideringthisrevolution,banksare evolvingthroughregulationand digitizationtoanewerawhichisbased onopendata.Needlesstosay,dataare thefuelofneweconomicmodels.

ofCollaborativeEcosystemsin CompetitivePaymentsMarket: TheExperienceofTheItalian FinancialCommunitywithCBI
WiththepublicationoftheEUDigitalFinancePackage (September2020),theEuropeanCommissionhassetanew ambitiousroadmaptostrengthenthecompetitivenessofEU financialsector.Indoingso,itaimstofacilitateaccessto innovativefinancialserviceswhileensuringconsumers’ protectionandmarketstability.”
WithintheEUDigitalFinancePackage,theEUDigital FinanceStrategyandtheEURetailPaymentsStrategyset severalobjectivesandprioritiesthattheCommission intendstoachieveby2024.Italsoincludeslegislative proposalsonmarketincrypto-assets(MiCA),topavethe wayforaregulateduseofdistributedledgertechnology (DLT)inthefinancialservicesector,andthedigital operationalresilienceforthefinancialsector(DORA)to bettermanageICT-relatedrisksinthefinancialdomain.
Inthisdynamicandcompetitiveenvironment,focusingon pureregulatorycomplianceisthemostshort-sighted strategywiththelesschancestobesuccessful.Inorderto maintainahighdegreeofcompetitiveness,bankshaveto developvalue-addedservices,alsobuildingpartnerships withotherplayerstocovertheirservicegaps.Thisscenario encouragesthecreationofecosystems,wheredifferent playerscooperatewithacoordinatedapproachtocreatean innovativeofferthatmeetscustomers’needsandguarantee interoperabilityamongstakeholdersinthepayments market.
InItaly,CBI(www.cbi-org.eu),aPublicLimited ConsortiumCompanycomprisingaround400Payment

ServiceProviders(PSPs)asshareholdersandcustomers, facilitatestheestablishmentofcollaborativeecosystems.
ByoperatingfromaBusiness-to-Business-to-Customer (B2B2C)perspective,CBIenablesthePublic Administration,thefinancialindustry,enterprises,and citizenstoeasilycommunicate.
CBIoperatesasthehubofthefinancialindustrypromoting technologicalinnovationanddigitalization.Overthelast20 years,CBIhasrealizedstandards,ITinfrastructuresand digitalservicestothebenefitoftheItalianfinancial communityandthePublicAdministration.These functionalitiesincludetheCBIandCBILLservicesand CBIGlobe(www.cbiglobe.com).ThelatterisanAPIpoweredRegTechPlatform,whichsupported80%ofthe Italianbankingsystemtomeettheoperationalrequirements imposedbythePSD2anddevelopservicesbeyond compliance.
CBIGlobeallowsbankstosecurelysharetheircustomers’ onlinebankaccountdatawithmorethan180domesticand foreignTPPs.Theplatformhasfacilitated,sofar,the evolutionoftheOpenBankingmarketinItaly:sinceits launch,CBIGlobehasregisteredmorethan130million APIcalls.
Afterhavingovercomethe“compliancephase”,bankshave startedpartneringwithFintechandstart-upstofurther innovatetheirbusinessmodels,offeringservicesthatgo beyondthemere“banking”products.InItaly,bankshave

AbouttheLeader
LilianaFratiniPassiistheManagingDirectorofCBIS.c.p.a,an interbankingcompanythatdevelopscross-borderdigitalpayment servicesfocusingcashmanagement,forallbanks,andthePublic Administration.
Sheperformsavarietyofroles,includingthoseofIndependentboard memberoflistedcompanies;UN/CEFACT(UnitedNationsCentre forTradeFacilitationandElectronicBusiness)Vice-ChairofthePay SectionoftheInternationalSupplyChainProgrammeDevelopment AreaandliaisonRapporteuroftheUNECEtotheISOTechnical CommitteeonFinancialServices(ISOTC68);ItalianDelegatefor UNINFOoftheISO20022RegistrationManagementGroup(RMG).

Overtheyearssheistheauthorofarticlesandpapersthathavebeen publishedatthedomesticandinternationallevel.Sheisalsoa keynotespeakerandanopinionleaderfordigitalization,e-payments, openfinanceandgenderdiversity.ShehasbeenselectedbyForbes Italiaamongstthemost"100influentialItalianwomenof2021"and shewasnominatedamongthe"InspiringFiftyItaly".
begunoperatingasAccountInformationServiceProviders (AISP)andPaymentInitiationServiceProviders(PISP) thankstotheupdatedofferofCBIGlobe,which implementedin2020anactivefunctionalitytoallow financialintermediariestoplaytheroleofTPPs.Through thenewfunctionality,PSPscanreachthewholeItalian bankingcommunityandmainpan-Europeanfinancial intermediaries.
ThisnewphasealsocoincidedwiththeCovid-19crisis, whichpavedthewayforafostereddigitalizationaroundthe globe.Theopportunitiesstemmingfromadvanced technologieshaveinducedCBItodevelopOpenFinance value-addedservicestosupportpublicgovernmentsandthe privatesectorincarryingouttheiractivities,despitethe internationalhealthandfinancialcrisis.

ThankstotheparticipationoftheItalianbanking community,CBIlaunchedin2020CBICheckIBAN,an APIservicethatallowspublicgovernmentsandcorporate tocheckonlinethedata(IBANcodeandfiscalcodeorvat number)providedbyanaturalorlegalentitytoobtaina fiscalbonusorsubscribetoaservice.Thusfar,thepublic administrationhasperformedmorethan5millionchecksto guaranteethecorrectdisbursementofeconomicresources tocitizensandcorporatessufferingthefinancial consequencesoftheCovid-19crisis.
Overthelastfewmonths,theservicewasmadeavailable alsototheprivatesector.Hence,corporatesandutilitiescan useCheckIBANtoverifytheIBANandFiscalCodeorVat Numberoftheclientswishingtosubscribetoaserviceorto signacontract.Theservicewillenablecorporatesto optimiseinternalprocessesandstrengthenthesafetyof corporatesandendusers,thusimprovingtheuser experience.
TakingintoaccountthenewtrendsderivingfromOpen Finance,CBIisalsodevelopingotherdata-basedvalueaddedservices,includingSmartOnboardingandother functionalitiescurrentlyinprogress.Thegoalistosupport collaborativeinnovationforbanksandotherintermediaries, sothattheycanoffervalue-addedservicestothePublic Administration,CorporateandRetailcustomers.Inthenew OpenFinancescenario,thecompetitionshiftsfroma domestictoaninternationalcontext,facilitatingthebirthof newglobalmarketplayers,andrelativizinglargebanksthe dominantpositions.Thechallengewillbetoguaranteethe interoperabilityandconnectionamongallstakeholdersto ensuretheimplementationofalevelplayingfieldbasedon theprinciple“sameactivities,samerules,samerisks.”

Parker|Phoenix Public Relations

Jesse Parker Stowell
Developing Strategic Campaigns that Interface with Consumers, Influencers, and Media
Thefieldofpublicrelationsisallaboutbuilding relationships,sendingtherightmessageattheright time,andstrengtheningthebondbetweenabrand anditsaudience.Andittakescourage,ability,and eloquencetodrivestrongcampaignsforbrandsthatwill increaseawarenessanddrivetheirsales.Youcanfindall thesetraitsinJesseParkerStowell.
Bygettingtoknowthecommunityandmakingconnections betweenpartiesthatwanttoservetheoverallgood,Jesse hasbeenabletocreatepublicrelationscampaignsthatraise awarenessandfundsfornon-profitorganizationsaroundthe country.
JesseisaPrincipalatPARKER|PHOENIXPublic Relations.Butthisisn'thowitallstarted.
Jessebeganhispublicrelationsjourneywithaninternship ataLansing-basedPRandlobbyingagency.Heworkedata fewagenciesduringcollegebeforesettlinginatan entertainmentandlifestyleagencythatheworkedatfor13 years.Thebiggestobstacleforhimwasmaintainingthe staminatostickwiththejobinNewYorkCity.6amcall timesattheTodayShowfollowedby2ammeetingsover cocktailswithclientsandreportersatanightclub.In2015, hedecidedtotakeastepbackandfocusmoreonstrategy, andshortenedhisclientlistbystartinghisownagencyin Austin,Texas.Now,hecontinuestoworkcloselywith clients,workingsmarter,notharder.
FrominterningwhileatColumbiaUniversitytodirecting publicityforbillion-dollarbrands,Stowellandhis
colleaguesprovideahands-on,personalizedclient experience.
We,atInsightsSuccess,caughtupwithJessetoknowhow heishelpingbrandsincreaseawarenessanddrivesales.
Below are the highlights of the interview:
Tellussomethingmoreaboutyourcompanyandits missionandvision.
Iworkwithclientstotelltheirstorytothelargestaudience possible.BecauseIcanpickmyownclients,Iworkwith peoplethatwanttobeapositivecontributortotheir community,andasanagencyIfollowthesamemodel.
Enlightenusonhowyouhavemadeanimpactinyour respectiveindustrythroughyourexpertiseinthe market?
IhavebeenabletocreatePRcampaignsthatraise awarenessandfundsfornon-profitorganizationsaroundthe country.
Describeindetailthevaluesandtheworkculturethat drivesyourorganization.
ParkerPhoenixPRisdedicatedtoreliabilityand accountabilitytoourclients,themediaandourcommunity. Werepresentourclientstothebestofourability,consult withthemonthebestwayinwhichtoengagethemedia anddevelopandexecutecampaignsthatbetterservethe
By offeringconsulting services for media relations, special events, influencer seeding, strategic partnerships and social media,Parker|Phoenix Public Relations provides solutions to
clients that will increase awareness and drive sales.
“
community,whetherregionalorglobal.Becausewearea smallandflexiblefirm,wecanchooseclientsthatmakean impact,eveniftheydon'thaveahighbudget.The satisfactionofgettingastoryinamajoroutletthatgivesa voicetounderrepresentedgroupsisoneofthebestfeelings apublicistcanhave.
Undeniably,technologyisplayingasignificantrolein almosteverysector.Howareyouleveraging technologicaladvancementstomakeyourcompany's solutionsresourceful?
Technologyhaschangedthemedialandscapefroma handfulofprintoutletstohundredsofonlineoutletsand socialmediainfluencers.Wehavehadtostreamline communicationstrategiestofocusthemessage.Ihelpmy clientscometothetablewitheverythingtheyneedtotella clearstorythrougheverychannelavailable.
Ifgivenachance,whatchangewouldyouliketobring inyourindustry?
IfIcouldchangeonethingaboutthepublicrelations industry,itwouldbeforitsprofessionalstobemore representativeofthediversityofourclients.
Wheredoyouenvisionyourselftobeinthelongrun andwhatareyourfuturegoalsfor yourcompany?
I'dliketocontinuebuildingParkerPhoenixPRtoserve brandsandorganizationsbasedinAustin.Asthecity continuestogrowandtakeabiggerroleontheglobalstage, I'dliketobethatvoiceformycommunityandshowthe worldwhatagreatplaceAustinisandwillbe.
Whatadvicewouldyouliketogivetobuddingleaders andentrepreneurs?
Iwouldadviseanyyoungentrepreneurstotakearisk.Have confidenceinyourwork,butknowwhatyouneedto improveupon.Useyournetworktobuildyourbusinessand don'tbeafraidtotakethejumptodoyourownthing.


National Health & Safety Leader Emco Corporation
Joël Richer
DeterminedtoSafeguardEmployeeSafety
Inthisvolatilebusinessworld,afewcompanies
genuinelyembracechangeandencouragenew teammatestobecomeleadersandchallengethestatus quo,whichiswhatJoëlRichersoughtwhenhe interviewedatEmcoCorporation
JoëlistheNationalHealth&SafetyLeaderatEmco, whereheisdeterminedtooverseetheHealth,Safety,and Wellnessprogramforover2500employeesacrossCanada. HecoordinateswithProfitCenterManagersacrossthe nationhelpingthemtobecomemoreefficientby streamliningoperationsandputtingcontrolsinplaceto protecttheirassets,people,andcustomers.
Joëlhasinfluencednumerouspeopleinhislifeand continuestodosowithhissheerdedicationthroughhis work.Hishardworkandperseverancegainedhimthe knowledgeandexperiencetoimprovehisexpertiseinRisk ManagementandHealth&Safety.
Inourendeavortofind40influencersunder40,weat InsightsSuccesscameacrossJoëlRicherandgotintoa conversationtoknowin-depthabouthisjourneyasthe NationalHealth&SafetyLeaderandunveilthedistinct possibilitiesinthenearfuture.Let'sdiveinstraightaway.
Let Your Imagination Soar. “ “
TheJourneySoFar
Joëlworkedatapublicly-tradedbankinaccounts receivablesandcomplianceforsevenyearswhile completinghisMastersDegreeinHistory.Hewanteda changeandkeptsearchingforanorganizationtoutilizehis analyticalskillset,ambition,andworkethictohelpthem reachtheirgoals.
WhileinterviewingfortheroleofInternalAuditor,Joël realizedthatEmcoCorporationwouldbehishomefora longtimeastheCoreValuesofthecompanyand investmentinitspeopleresonatedwithwhathewas seeking.Hetookthejobasaninternalauditorlookingfor waystoimproveefficiency,maximizeprofitabilityfor Emco'slocalbusinessunits,andminimizeriskexposure.
Overtheyears,Joëlhasplayedmultiplerolesinthe organization,andafterfiveyears,hewasdesignatedasthe NationalHealthandSafetyLeader.Atthetime,Emco's HealthandSafetyprogramwasadequate,buttherewasa realneedforleadershiptocreatebetterawareness, alignment,andinvolvementtoreducerisk,andmost importantly,keepitspeoplesafe.Assomeonewhogrewup withafatherleftpermanentlydisabledandunabletowork fromaworkplaceinjury,Joëlunderstoodtherippleeffects thatworkplaceaccidentscouldhaveandwantedto approachthedevelopmentofabest-in-classHealthand Safetyprograminanon-traditionalway
JoëlisfocusedonenhancingtheNationalHealthandSafety Program.Oncetherewasalignmentontheneedforaction, hestartedimplementingsmallchangesovertimethathave ledtosignificantreductionsinrecordableinjuries,better awareness,improvedinspections,improvedtraining completion,saferworkenvironments,andimprovedoverall H&Sculture.

Withallinitiatives,Emcoconsistentlyreinforcesthegoalof movingfromReactivetoProactive,fromTacticalto Strategic,andfromComplianceMindsettoCultureShift.
MissionandVision
Emco'smissionistobethefirstchoiceforitspartners, businessandhomeowners,neighbors,andcommunities. Emcostrivestoprovideworld-classserviceatevery location,everyday.Itslegacygoesbackacentury!And, today,itcontinuestoofferthepeople,places,andproducts tobackthosecommitmentsup.
Emco'svisionistotalcustomersatisfaction…always.Emco believeseverycustomer'sneedsareimportantandunique, anditusesthisasaguidingprincipletostockitsshelves.
ImpactfulApproachThroughDifferentPerspective
Astheonememberoftheinternalauditteamwithouta formalbusiness/financialeducationalbackground,Joëlwas oftenabletoapproachchallengesanddecisionsfroma slightlydifferentperspective,whichmayhavehelpedcreate somebalanceattimesofcrucialdecisionmaking.
Joëlexpressesthatperhapshislackofexpertise,ratherthan hisspecializationinsomeareas,allowedhimtohavethe greatestimpactinhisindustryandorganization.Joël's initiativestomakeorganizationalimprovementsandfind waysforEmcotobemoreefficientandsuccessfulwerenot marriedtosomephilosophyorlearnedprocess.Itwas basedongut,buildingrelationships,andlookingatthings strategicallytounderstandwherechallengeswerepresent thatcouldbeeliminated.
ASecureWorkCulture
JoëlstatesthatEmco'snumberonestrategicpriorityisthe protectionofallteammates,whichisreflectedbythe organization'ssafetymantra:'NoOneatEmcoGetsHurt.' Fromabusinessperspective,thismindsetisextendedtothe organization'sCoreValuesandKeyBusinessPrinciples, wherethephilosophyisbasedon'creatingasafe environmenttotaketherisk.'Emcopridesitselfoncreating ahigh-performanceculturebyencouragingleadersto emphasizebuildingtheirDreamTeamscomposedof S.W.A.N.'s(Smart–WorksHard–Ambitious–Nice).
Emco'skeybusinessprinciplesdrivetheorganization forward.Itsdecentralizedmodelallowsitslocalleadersto thinklikeownersanddevelopuniquego-to-market strategiesbasedontheirrespectiveclientbases.Themodel alsoallowsitslocalleaderstohavethefreedomtomake independentbusinessdecisionswithrespecttoalmostevery facetoftheirbusiness.Everythingfromproductmixto marketingtocustomermixisdecidedandmanagedatthe locallevel.
LeapingAheadwithTechnology
Joëlexpressesthattechnologyisevolvingatablistering pace,andthisrealityhasimpactedallindustries.Asaleader whosekeystakeholdersareinternalclients,leveraging technologytomakeprocessesmoreefficientandincrease profitabilitythroughtimesavingsandcostreductionis important.
Notably,EmcohasrecentlyinvestedinanewERPtoallow theorganizationtohavebetterconnectivityandeffectively futureproof.Ithasalsotakenthesteptomodernizeafew ofitsoutward-facingtechnologythroughinvestmentsina

self-serviceportalwherecustomerscanviewandpay invoicesonlineoronmobile.
ThesetechnologicalinnovationsallowEmcotoalignwith itsevolvingcustomerneedsforspeedandefficiency Furthermore,ontheHealthandSafetyfront,itisinvesting inbetterdataanalysistounderstanditsunderlyingrisks betterandmakevalue-addedandtargetedinvestmentsin safety.
TheLongRun
Joëlseeshimselfbeinginvolvedininitiativesthathelp Emcominimizeriskandmaximizeprofitabilityby supportingitspeopleandlocalleaders.Inbusiness,thereis aconstantneedtoevolveandbenimbletothrive,addsJoël. Heseeshimselfandtheorganizationfindingwaystofocus oninitiativesthatwillhelpthemremainaheadofthecurve andprovidevaluetotheircustomers.
LeadingtheUp-and-ComingEntrepreneurs
Joëladvisesbuddingleadersandentrepreneursto
continuallyinvestinthemselves,workhard,beambitious, and,mostimportantly,beauthentic.
“The key to success is building powerful alignment with others, and to do that, you must be approachable, genuine, and stand for what you believe is the most progressive path forward in both business and life," concludesJoël.

Sustainable Success


The Role of in LINF UENCE EADERSHIP
Theabilitytoinfluencepeoplearoundusisan essentialleadershipskill.Influencediffersfrom power,manipulation,position,orcontrolover others.Itisaboutinspiringattitudes,behaviors,andchoices tounderstandwhatmotivatesemployeestoperformbetter andusingthataspre-existingknowledgetodrivepositive results,fantasticcontribution,andpeakperformance.Being atrustworthyandexemplaryleaderhelpsinfluenceothers andmakeapositiveimpactonthem.Thelevelofinfluence goesonincreasingwithanincreaseintrust.
Tosucceedinthebusinessworld,leadersshouldhavethe abilitytoinfluenceandinspireotherstotakespecific actionsthatwillbenefittheirorganizationalgrowthand development.Amongdifferentleadershipstyles,leading withinfluenceisoneofthemostsignificantstylesthat assiststheleader'sopinionbevaluedbyothersonlyifthe leaderistrustworthy,credible,andexemplary.Leaders buildtrustbyestablishingcredibility Thefoundational elementsrequiredforestablishingcredibilityareintegrity, goodintent,competence,andproactivity.Leaderscan deliverfantasticresultswiththeiroutstandingcapabilities withthesefoundationalelements.
Influentialleadersarehonest;theycommunicatetheir intentions,theyhavecompetence,skills,andknowledgeto getthejobdoneproactively.Theircompetitiveand proactivenaturehelpsthemhavetheedgeoverothersand influenceotherswiththeircredibilitybecauseoftheir abilitytodelivergreaterresults.Theyengagewithothers andbuildagoodconnectionwiththeirteammembersand employeesandbringoutthebestinotherswiththeir positiveinfluence.Theyinvolvetheiremployeesandteam membersinmakingimportantdecisionsorproposing changes.Theypushtheiremployeestocapitalizeontheir innerstrengthsandpotentialtocontributetheirbestforthe organization'scause.
Today'sbusinessleadersunderstandtheneedtoinvolve, connectingandinspireothersintheirorganizationto achieveremarkablefeatsintheindustry.Whentheylead withaninclusiveapproach,theseleaderscannaturally
influenceothers,andemployeesalsoreciprocatewiththeir leadersbycontributingtoachievingorganizational objectivesmostdiligently.Influentialleadersdon'torder people,buttheymotivate,train,andinspireothersto performbetteranddeliverprofitableresults.Theyhave greatskillstounitepeopleforacommoncausefor completingvariousprojectsandaddressingtheneedsthat needtobeaddressedmosteffectively.
Influentialbusinessleaderstapthepotentialofallthe resourcesandareverygoodatconsensusbuilding.They inspirecommitmentfromothersforgreatcausesand achieveremarkableresultsandgreatorganizational intelligence.Theyareverycleveratinfluencingothersto getthejobdonemostefficiently Theyencouragetheirteam membersandemployeestobemoreinnovativeandcreative forachievingtangiblebusinessresults.Theyleveragetheir networktoempowerthemselvesandtheiremployees.
Businessleaderscaninfluenceotherswiththeirgood intentionsandproactiveactions.Theharmonybetween theirintentionsandactionsmakesthemevenmore influentialandhelpsthemcontributesomethingmeaningful totheindustry.Influentialbusinessleadersareopenminded.Theydemonstrateopennesstoutilizetheskillsand expertiseoftheiremployeesforthecauseoftheoverall businessgrowthanddevelopment.Leaderswhopractice accountabilitybydeliveringresultsandmeetingallthe stakeholders'needscancreatemoresignificantinfluence. Withtheseinfluences,theycangainmorecredibilityand canachievegreaterorganizationalsuccess.
Influentialleaderscanchangeortransformthemindsof otherstoachieveorganizationalobjectives.Goodleaders equippedwithgreatinfluencingabilitycandrive transformationalchangeintheorganizationsforthe tremendoussuccessoftheorganizations.Theyusetheir influencetoinspireothersformoreincredibleactions,make strategicdecisions,launchnewinitiatives,anddrive positiveorganizationalchange.Theydrivehigher profitabilityandsustainablesuccessfororganizationsthey leadwiththeirpositiveinfluence.





Start by Changing Minds
- By Patrick McCreesh
AbouttheLeader
PatrickMcCreesh,Ph.DistheManagingPartnerofSimatree,an advisorypracticefocusedonStrategy,Technology,andChange Management. Theyharnessthestrengthsofexceptionalpeople tohelpclientstransformtheirorganizationandbuildmodern solutions. HeisalsoadjunctfacultyatGeorgeMasonUniversity andGeorgetownUniversity.
Acrosstheglobe,manyorganizationsquickly
adaptedtothepandemicandmovedtheirteams, theirsupplychains,ortheirdistributiontoanew digitalplatform. Thisprocesscontinuestodayastheglobal economydrivestowardamoredigitalmindsetthrough digitaltransformation. Digitaltransformationistheuseof technologytostrategicallyredesigntheworkorcustomer interactionsofanorganization. Eachtimeanorganization goesthroughadigitaltransformation,thereisonecentral challenge–adoption. Howwilltheorganizationadoptand usenewdigitalassets? Willthecompanyadoptthenew technologyandyieldtheexpectedgainstothebottomline? Orwilltheemployeesresistthenewtechnologydelaying thedeliveryofgoods,services,andbusinessobjectives?
Therealquestioniswillpeoplechangeorwilltheyget Stuck?
MycolleagueVictoriaGradyandIhavecompiledover20 yearsofresearchinaforthcomingbookcalled Stuck: How to WIN at Work by Understanding LOSS (Routledge,March 2022). Thecentralfindingofourworkissimple,people don’tactivelyresistchange,insteadtheyhaveadeeply rootedbiologicalreactionthatinfluenceschangeresponse. Thechangetakesawaysomethingthattheyexpectedbe thereand,asaresult,itdisruptstheirbehaviorinthe workplace. Atechnologicalchangecanyieldanxiety, reduceproductivity,andcanleadtowithdrawaloreven attritionbyemployees. Anditisallbiologicallydriven.
ThebrainisreactingtothelossofMEL. ThisisaMemory, Emotion,orLearnedbehaviorthatispartoftheteam
member’s“operatingsystem.” It’sanattachment. Weall havetricksandhabitsthatgetusthroughtheday. Maybeit ishowwerespondtoemails,howwecommunicatewith others,orevenjustlittlethingswedothroughouttheday likeafavoritechairorbeverage. Alltheseobjectsor behaviorsdevelopinourintuitivebrainandcomewith certainmemories,emotions,andlearningsthatcreatedthat attachment. Whenweareaskedtochangeoneofthem,the responsewehaveisabiologicallydrivenemotional responsetriggeredbytheattemptofsomeonetochangeour MEL.
Howdowehelppeoplethroughadigitaltransformation understandingthisbiologicalphenomenon? Therearefour concretesuggestionsthatanydigitaltransformationleader candotoreducethereactionandincreaseadoption:
1. SpeaktoLogicandEmotion–Weknowthatpeople createattachmentswithmemory,emotion,andlearning;but weoftentrytogetthemtochangewithlogic. Itjust doesn’twork.Changesneedtobepresentedasbothlogical forthebusinessANDhavesomeconnectiontothepositive emotionsoftheteammember. Ifamanagerknowsthat someoneontheteamstronglysupportsthemissionofthe companyandwantsthatmissionrealized,thentalkabout howthechangesupportsthemission. Ifthepersonfocuses moreonfamilyandhomelife,findwaystodescribehowthe changehelpsthemspendmoretimewiththeirfamily(e.g., efficiency).
2. CreateaPrototypeoftheFuture–Sometimesdigital transformationscanseemabstract. Akeyleadermay


describeallthe“valuecreation”orthe“enhanced efficiency.”Thesewordshavemeaning,buttheycanbe hardtoconnectwiththebrain.Instead,itisimportantfor digitaltransformationstoprovidearealviewofthefuture. Sometimes,thatisanactualview–aprototype–thathelps teammembersfeelandtouchadigitalrealityratherthan justhearaboutit. Thiswillhelpshapeandadjustemotions throughnewlearningandmemories.
3. DefinetheTransitionalSpace–Oftenintheshiftfrom thecurrentworktoafuturedigitalstate,thereisaninbetweenperiod. Thistransitionalspacecanbeleveragedto easepeopleintothetransformation. Whenourbrainis movingfromsomethingweknowandlovetosomething unknown,wehaveadesiretoplaywiththeideaandcreate newsolutions.Withstronginformation-sharingand constructiveguidelines,leaderscandevelopatransitional spacethatencouragesco-creationofthechange. Without clearinformation,theteammembersmayfillintheirown transitionalspacewithrumors,conjectures,andtheworstcasescenario.
4. HelpformNewAttachments–Theshiftfromacurrent setofattachmentstoanewsystemrequiresthatpeople createnewattachments. Luckily,thereisatooltosupport thisprocess. Itiscalledatransitionalobjectanditcanbe usedtohelpsomeoneaddresstheirownuncertaintyand connectwithanewsystem.Unliketheadvicearound messagingabove,thesearetangibleobjectsthatateam membercanholdontoduringthechange.Oftennew systemrolloutscomewithsomesortofgiveawayor

knickknack.Therightobjectcanhelpsomeonedealwith theuncertaintyofthenewsystembygivingthematactile objecttoassociatewiththechange.
Ascompaniesmovethroughtheuncertaintyofathirdyear withCOVID,wewillcontinuetoseedigital transformationsthatre-shapebusinessesandindustries. Eachdigitaltransformationhasexpensesandanexpected outcometoenhanceproductivityfortheorganization. However,withouttherightadoptionthatyieldseffective useofnewtechnologythecosthasbeenawaste.Itisnot aboutthetechnology,buthowpeopleinteractwithnew technologyinadigitalspace.Theonlywaytodrivethe effectiveadoptionofdigitalassetsacrossmanypeopleisto helpeachpersonchange–onebrainatatime.





Severalaspectsareessentialforeverymicroenterprise,andoneofthoseaspectsisbetter accounting.Areliableaccountantcanassistthese enterprisestofocusonthelargergoalswithoutworrying abouttheiraccountmanagement.CharteredAccountant KaylaRussellisanaward-winningleaderwhomentorsa talentedteamdedicatedtotheirclients.SheisthePractice &BusinessServicesManageratPalfreymanChartered Accountantsthatoffersuniqueandtailoredaccounting plansformicro-enterprises.
WeatInsightsSuccesscaughtupwithKaylainour endeavourtofind'40InfluencersUnder40.'Wegotintoa conversationtoknowandunderstandherapproachtoeach businessandhowshecontributestoachievingthefirm's goals.
Let'sdelvein!
TheBuild-uptillNow
Itcanbechallengingtoestablishyourselfasabusiness leaderwhencommencingyourcareer.Kaylathinksthe factorsthathelpedhercreatethistypeoftrustandbuild relationshipswerededicationandinitiativeinherwork. Theseelements,coupledwithbeinginnovativeandhaving agenuinedesiretohelpherbusinessclientsandworkwith thefirmtosolvetheirproblems,helpedsetherapart.
Kaylahasbeenextremelyfortunatetoworkwithan amazingleaderinthefirm'sprincipal,SimonePalfreyman, whohasbeenextremelysupportiveandpresentedherwith theopportunitytostepupandtakeontheseresponsibilities

andgrowherleadershipskills.Shesays, "I feel it is important to surround yourself with the right kinds of people and build each other up. That's not to say it has been easy, it has certainly been hard work, but it's that sort of mindset that is willing to do the work that will get you there eventually.”
OneofthebiggestchallengesforKaylaistoalterthe perceptionamongclientsabouthertechnicalabilities.Asa youngerfemale,itcanbedifficulttobeseenasa knowledgeableprofessional;somebusinessownersweren't convincedofherabilities.Kaylaalwaystriesnottotake offensetothisandinsteadtakesamoreproactiveapproach toofferherassistancewherepossibleandworkonbuilding thoserelationshipsoftrust.Thishascertainlypaidoffand seenashiftinperceptionsandcreatedamazing relationshipswithherclients.
TheSynopsisoftheFirm
PalfreymanCharteredAccountantsisasmallbusiness specialistwithastrongfocusoneducatingitsclientstohelp themgrowtheirbusinessandsucceedintheirgoals.Its professional,customerservice-focusedapproachtomeeting andexceedingclientexpectationsiswhatsetsitapart.It takesaholisticviewtoensurethatallaspectsofitsclients' businessareconsideredandcateredfor
ValuedContribution
Kaylasaysthatbeingintheaccountingindustry,onewould thinkitisgenerallyabouttaxandcompliance-based services,andwhilethisisacorecomponent,itisnotonly


partofherrole.Thefirmspecializesinsmallbusiness, whichoftenaskstodealwithclientswithlimitedfinancial acumen.ThatmeansKaylamustexplaincomplextax situationsinalanguagethatiseasilyunderstood.She focusesoneducationandencouragespersonaland professionalgrowthinherclientsandthoseshementorsin theworkplace.Sheaimstoincreaseconfidencethrough knowledgeandempowerthosearoundhertotakegreater controloftheirbusinessesorcareers.
InclusiveWorkCulture
KaylaexpressesthatPalfreyman'sworkplacecultureisone ofsupportandinclusivity,withthemaindrivingfactor behinditpromotingahealthywork/lifebalance.It maintainsanexceptionallyhighlevelofqualityinitswork andpridesitselfonexcellentcustomerservicevalues. Palfreyman'steammembersarevaluedandappreciated.It regularlycallsuponthemtoprovideinsightandinputinto workplacepracticesandactivelyimprovetheworkplace. Thefirm'sworkplaceisbasedonaholacracysystemwhere everyone'sinputisconsideredandencouraged.
ImplementingTechnologyforBetterProficiency
Palfreyman’sisalwayssearchingforwaystoimprove efficiencyforitspracticemanagementanditsclients' businesses.Kaylastatesthatassmallspecialists,thefirm centresitsapproachoneducatingthoseitmentorstotake greatercontrolofthebusinesses,andinnovative technologieshavemadethisprocessmucheasier
Throughprovidingone-on-onetraining,Palfreyman’scan breakdowntheprocessesforclientsandgivethemthat feelingofempowerment,whichenablestheteamtofocus




onmorecomplexadviceratherthandataprocessing.Its practiceusescloudaccounting,digitaldocumentsigning portals,andelectronicworkpapersmeaningthatithas adaptedtotheever-changingworldduetotheglobal pandemicratherseamlessly.Usingthesesystemsalso assistsinthefirm'scommitmenttothecommunitythrough amoreenvironmentallyfriendlyapproachwithless printing,thushelpingtoreduceitscarbonfootprint.
SettingUptheFuture
Kayla'slong-termgoalsaretocontinueservicingtheneeds ofherclientsandimprovetheirlivesthrougheducatingand empoweringthemwiththeconfidencetotakecontrolof theirbusinessandachievetheirgoals.Shewantstocreate greaterawarenessoftheimportanceofemotional intelligenceinherindustryandseeashiftinclient perceptionswithmorepositiveinteractionsandrelationship building.
Kaylaaspirestohelpbridgetheknowledgegaps surroundingourtaxationsystemfortheyounger generationstoequipthembettertoentertheworkforcewith confidence.Shewantstocontinuebuildingherfirm's reputationasthebestsmallbusinessspecialist.Kaylahopes tomentorthenextgenerationofyoungleaderstoensure Palfreyman’scanreachmoreclients.
EffectiveGuidance
Kaylaadvisesbuddingleadersandentrepreneurstoinvest inthemselves.Shesays, "Spend your time and energy on improving yourself through self-reflection, education, and personal growth. It's a long-term investment that will really pay off if you're willing and open to change.”
"Do you know why in the aeroplane safety speech they say you must secure your own mask first? It's because if you can't breathe, you won't be able to help others, and I feel this is so true in so many aspects. Make sure you look after yourself so that your BEST self will show up willing and able to help others," concludesKayla.



Louw Barnardt Co-Founder and Managing Director
Outsourced CFO
Louw Barnardt
Offering Specialized CFO and Accounting Services to SMEs
Thebusinessworldconsistsofalargenumberof
smallandmedium-sizedenterprises.These enterprisesplayacrucialroleinshapingany country'seconomybyhavingamassivefoundationof innovationthatisbeneficialsociallyandeconomically. However,thesemicro-enterprisesoftenfinditdifficultto managefinanceandseekconsultants,whichcanbehectic andhardtounderstand.
AfinanceprofessionalandCharteredAccountant,Louw Barnardtfoundaloopholeinthefinancesystemand, togetherwithhistrustedassociates,venturedtoco-found OutsourcedCFO.Louwleadsateamoftalented individualsastheManagingDirector.
Louw’saimatOutsourcedCFO(www.ocfo.com)istohelp clientsbuildworldclassfinancefunctionsfortheirgrowing companies.
WeatInsightsSuccessgotintotheconversationwithLouw tolearnmoreabouthisjourneyandhowhehascontributed tothefinancespacethroughOutsourcedCFO.
TheEntrepreneurialJourney
OutsourcedCFOwasinceptedtoprovideabetteraccess leveloffinanceprofessionalsorCPAlevelfinance resourcestohelpSMEsgrowandexpand,asthese companiescannotnecessarilyemployfull-timeCFOs.
Theseresourceswouldhelpthembuildcompaniesona morefractionalbasis.Overtime,thecompanyimplemented innovativestrategiestorolloutvitalaccountingsupport functionsforitsclients.
Louwexpressesthatitwasquiteachallengetofindsolid offersandconvinceclientswithdecadesofexperiencein theindustry Asa25-year-old,itwasinterestingtofinda solutionbasedonhisqualificationoverexperience.Since then,Louwandhisteamboltedout,winningtrustfromone clientatatimewhilecreatingastrongleadershipteam.
AnothercorechallengeLouwcameacrosswastalent sourcing.OutsourcedCFOisapeople-centricorganization thatinvestsinitscultureandcorevaluestofindtheright individualstojointheteam.Italwaysstrivestoprovidea veryhigh-qualityprofessionaltoitsclientstoworkwith themontheirorganizations.
AchievingProfessionalExcellence
LouwstatesthatOutsourcedCFOoffersvariousservicesto itsclients,includingitsthreecoreofferingsviz.,CFO services,cloudaccounting,andautomation.
ItoffersCFOservicesforfundedcompaniestohelpthem growandscale.Cloudaccountingprovidesbookkeeping, reporting,accounting,andtechnologyforentrepreneursto understandandaccessnumbers.Lastly,automationservice isforsystemintegrations.Ithasasystemsteamthathelps clientstonavigatethedifferentcloudsystemsinthe operatingenvironmenttoensureasmoothandstreamlined flowofinformationinwhichthefinancefunctioncan flourish.
Louw’steamultimatelybuildsaworld-classfinance functionforentrepreneurialcompaniesandidentifiestheir roadmaptowardsscalableinfrastructuretohelphisclients' companiesgrowandsucceed.
‘‘

‘‘
AStrongImpactinEntrepreneurialMarket
Louwandhisco-foundersstartedthecompanykeeping entrepreneursinmindandknowingthatthesecompanies canhelpcreateeconomicgrowthandjobs,ultimately leadingtoasocialimpact.Hepushedtheboundaries regardinghowhisbusinessmodelworksanditstechnology tobeatthecuttingedgeofrunningabusiness.
Initially,Louwdidn'tknowthattheirteamitselfwould becomeacoreelementoftheirimpact.However,overtime, heunderstoodthateachpersonjoiningtheteamisan essentialpartofOutsourcedCFO'simpactintermsof careergrowthexperience,thelearningjourney,and personaldevelopment.Louwandhisteamensurethateach personexperiencesagreatcompanyculturewheretheycan flourish,betheirbest,andgrowfasterasapersonand professionalindividual.
Value-DrivenCultureFivecorevaluesdriveoutsourced CFO,andLouwensuresthateverypersonheemploys, lives,andbreathesthesevalues.
Ÿ FamilyFirst:ClientsandColleaguesaretreatedasa familywithrespectandarelookedafter
Ÿ Excellence:Strivingtodotheabsolutebestforthe clientwithultimateexcellence.
Ÿ IntegrityMatters:Maintainingahighstandardof molarityandethics.
Ÿ Switch-OnThinking:Pushingboundariesofthe industrybythinkingoutsidethebox.
Ÿ GrowthandSuccess:Aimingtogrowtogetherat personal,organizational,andclientlevels.
Louwsaysthatprogressishappiness,soheensuresthat everypersonwhoworkswithhimexperiencesadeveloping journey.
LeveragingTechnologies
Louwthinksthatthewaycloudtechnologyandthe accountingindustryaredevelopingatarapidpacecreates someveryexcitingopportunitiestospendlesstimeadding morevalueperprofessional,whichissuperexcitingfor clients.Hewantstostayatthecuttingedgeofcloud
technologydevelopmentinthefinanceindustry
SettingUpFutureGoals
Louwandhisteamhavesetabighairyaudaciousgoal(or BHAG)toreach10,000founder-ledcompaniesoverthe nexttenyears,empoweredbyateamof1000professionals.
“We feel that this would really make a dent in our universe.” Andit'snotjustaboutnumbers.Theyare dedicatedtobuildingaflourishingteam,ravingfanclients, andonlydoingsweetspotwork.Healsostatesthatthe companywouldachieveitsgoalsoonerwiththecurrent growthrate,strategies,tools,andtactics.
EmbracetoLead
Louwsuggestsfellowentrepreneursstayresilient,keepat it,andkeepfiguringbetterwaystocarryouttasks.Heasks themtofindoutwhatchangesareamustandmeetthe demandstostayrelevantanddon'tgiveupeasily.
Hesays,“Technology is changing the way finance is being done, and it's also changing the way companies work. It is a must to embrace technologies. I would want to challenge leaders, entrepreneurs, and finance professionals to make sure that you stay on top of technology. It is developing and changing the world so fast that if you don't follow suit, you might find yourself on the wrong end of the train.”
“Whether you lead a company or a team or anything elsepeople are what it's all about. You do business with people at the end of the day. So, make sure you invest in relationships, and you invest in networks as much as you can because that ultimately lifts the journey onwards and upwards as you move,” concludesLouw

Manny Hernandez Vice President of North America

Manny Hernandez
Driving Market Growth with Innovative Technologies
LongbeforeMannyHernandezwastheVice PresidentofNorthAmericaatQueclink,hewas aproductmanagerandoneofthebrightminds leadingthenationallaunchofthefirst3G+4Gdevice.His teamwasleadingthetechnologicalfrontierthatwouldset thecoursefortheInternetofThings.
Hisworkhasenabledotherstoprovidecontributionsthat acceleratedtheworld’sfastestmobileinternetspeeds,and today,thosespeedsarenow100timesfasterthanitwasin 2008.
TechCrunchreportedonthefirst4Glauncheventwhere formerSprintCEODanHessemarveledatthetechnology, saying, “This is the first of its kind device that allows our customers to take the internet with them wherever they go.” Itwasanunderstatementthen–,andthisproductlaunch wouldbringtolifeanewindustryandaneweraofmobile datacommunicationsthatwouldembeditselfintothefabric ofourlives,cultureanddriveneweconomiesforcloud services,automation,andtelematics.
Mannyneverthoughtthathewasafitfortheposition becausehewasnotformallytrainedinProduct Management.Mannywasfreshoutofcollege-heservedin theUSMarineCorpsasalogisticsmanagerandworkedin thefinanceindustrybeforejoiningFranklinWirelessduring theGreatRecessionin2007.
ThecompanymadeanexcellentchoiceasMannywould eventuallysigndealswithSprint,Comcast,TimeWarner, Clearwire,andGoogle.DuringManny’stimeatFranklin Wireless,thecompanyexperiencedawildrun-inrevenue, growingover10,000%from$2Min2007toover$100Min revenueby2011.UnderManny’sproductleadership,the companyearnedthe18thspotonDeloitte’sFast-500.
Weat Insights Success caughtupwithMannyHernandez andcongratulatedhimonthehonorofbeingselected40 InfluencersUnder40.WenowseetheresultofManny’s contributionthroughthenewembeddedmachines,smart appliances,sensors,andmorethan10billiondevices worldwide.
Below are the highlights of the interview:
IS:Thanksforjoiningus,Manny.So,let’sjumpintoit, howdidyougofromaproductmanagertoaVPatoneof thelargestGPScompaniesintheworld?Andwhat challengesdidyouhavetoovercometogettowhereyou aretoday?
Manny:GettingtoaspecifictitlebecamelessrelevantasI matured.Atthebeginningofmycareer,Iwantedtobecome anexpertatjustabouteverythingrelevanttomyindustry, soIstartedtolearnnewskillsonmyown.Iwasconstantly tryingtofigureoutwhatIdidn’tknow.Iwasfortunate enoughtopickupafewgoodbooksthathelpedelevatemy understandingofbusinessandfinance.Aftermanyyearsof doingaseriesofdifferentprojectsandseeingthecross dependenciesofeachrole,itbecameeasierformeto establishmyvalueasafunctionalleaderthatcanempower managerstodriveresults.
IthinkthechallengethatIhadtoovercomewasmy expectationstomoveupfast.Whileitonlytookmeabout5 to7yearstobeproficientinmyability–ittookmelonger togainactualexperienceinexecution.So,intotal,itwas abouttenyearsbeforeIwaseffectivelyequippedwiththe decision-makingandexecutionskillsIneeded,andthatwas verydifficulttocopewithuntilIwasabletoacceptthatI neededtowaitfortherighttimeinmycareertomoveup.
IS:Lookingatthebeginningofyourcareer,forsomeone thathadnopreviousexperiencewithengineering,howdid youovercometheexperiencegap?
Manny:Ilearnedtobeabetterlistenerandaskonlyafew goodshortquestions.Irealizedthatalotofmyformer peerswouldwastealotoftimeaskingquestionstobusy engineers,anditmighthaveappearedthattheyweretoo lazytolookfortheanswerortooinexperienced.Iguess thatIwasabletofigurethingsoutbeforeIaskedany questions–notalwaysthebestmethod,butitworkedfor meatthetime.
IS:Now,youareleadingtheNorthAmericanmarketat Queclink.Couldyoutelluswhatthat’slike?What’syour missioninthemarket?
Manny:Iloveit.Ihavebeeninthisindustryforquitea longtime,andIfeelthatQueclinkhasthebestportfolioand themostexperiencetodowellinthisbusiness.Ihaveto dependonmyexperiencetohelpusdeliveraconsistent experience.MymissionatQueclinkistobeagoodand reliablevendorforourclients.Iamcommittedtocreatinga betterOEMexperiencebyimprovingtheonboarding processwithourdevices,improvingoperational communications,andenhancingforecastplanning.
IS:Describeindetailyourvaluesandtheworkculturethat drivesyourorganization.

Manny:Asaculture,Ibelieveinthreethings:honor, courage,andcommitment–itwastaughttomeinthe MarineCorps,andIholdmyselfaccountabletoit.It’s simpleformetoexplainittopeoplebecauseifyouhave honorinwhatyoudo,youcanbecourageousindoing what’srightandholdthecommitmenttoseethingsthrough.
“A connected future where everything is online.”
AtQueclink,weareafamilyofpeopleinovertencountries thatarecommittedtoachievingalike-mindedgoalthrough ethicalmeans.Ithinkthatmeansalotsinceweareaglobal company
IS:So,intermsofrunningasuccessfulbusiness,what makesthatasuccessfuloperation?
Manny:I’veadoptedtheideathatyouneedthreethingsto operateasuccessfulorganization-people,process,and product.Ibelievethatyouneedallthree.Ithinkit’s obviouswhycompaniesneedgoodpeopleandgood products,butacompanywithoutaprocessfailstodeliver
IS:Whatadvicewouldyouliketogivetobuddingleaders andentrepreneurs?
Manny:Tobeagoodleader,youshouldbeagreat follower;itmayseembackward,butnothingwilloffsetthe experienceyouneedtoseehowyourespondtoother leadershipstyles.Teachyourself,readsomebooks,learn howtofindlessonsinyourfailuresbeforepointingat someoneelse’sfailures.Ultimately,thereisnotradeofffor theexperience;youhavetopolishyourskillsbeforeyou canusethemeffectively.




Global Master Coach - CEO
Best Me Ever Professional Coaching, Training & Development Services
Myke Celis
Helping People Become their Own #Bestmeever
MeetMykeCelisaprofessionallifecoachanda CEOatBestMeEverProfessionalCoaching, Training&DevelopmentServices.Mykeisa whole-heartedpersonandalifechangerwhobelievesin celebratingthelifejourneyandworkstowardsachieving dreamsforthepeople.Hehastransformedmanylivesby teachinglifelessonstobecomeoverallbetterindividuals. Heisanopen-mindedandoptimisticprofessionalwitha wealthofknowledgeincoachingandself-improvement.
We,at Insights Success, caughtupwithMyketoknow moreabouthisjourneyandhowheishelpinghisclients gainclarity,overcomelimitingbeliefs,becomeempowered within,andachievetheirbiggestgoals.
Belowarethehighlightsoftheinterview:
Briefouraudienceaboutyourjourneyasaninfluential businessleader.Whatchallengesyouhadtoovercometo reachwhereyouaretoday?
AsIlookbacknow,IthinkmajorityofthechallengesI encounteredwerebasedonmyinternalbattles.Iusedto strugglewiththefeelingsofnotbeinggoodenoughand unworthinessandforquitesometime,evenifIwasalready achievingsuccessinwhatIdo,Ifeltemptyandincomplete. IrememberhowIusedtoquestionmyselfandmyabilities, whichledmetocomparemyselfwithothersmore, somethingthatheldmebackintheprocess.
WhenImanagedtoresolveallofthoseissueswiththehelp ofmyowncoach,IbegantoreapthedesiredresultsI wantedinlifeasIallowedmyselftobemyauthentic, unapologetic,grandestversionofmyself:myown #bestmeever.
#
What’sinterestingtoknow,asIredefinedmyownconcept ofsuccessandlivethelife,Ihavealwayswantedinthe processofembracingwhoItrulyam,thethingswhichused tobothermee.g.,competition,changes,judgmentsfrom others,takingrisks–theyallceasedtoexistbecauseI finallybecamecomfortablewithbeinguncomfortableasI steppedoutsideofmycomfortzone.
Tellussomethingmoreaboutyourcompanyandits missionandvision.
Mycoachingcompany,BestMeEverProfessional Coaching,Training&DevelopmentServicesfocuseson helpingindividualsandcompaniesbecomeself-actualized astheybecomeempoweredfromwithin.Hopingtobecome oneofthetopcoachingcompaniesworldwidesomeday whenitcomestoself-empowermentleadingtoselfactualization,Ilookforwardtoempoweringcelebrities,top executivesandhighlysuccessfulpeople,becometheirown authentic,unapologeticgrandestversionsofthemselves: theirown#bestmeever,astheygrowpersonallyand professionallyintothepersonthatthey’remeanttobe.
Enlightenusonhowyouhavemadeanimpactinyour respectiveindustrythroughyourexpertiseinthe market?
Ihavealwaysbeenconsideredadisruptorintheindustry. Yousee,Iwasthefirst-everopenlygayprofessionallife coachandinternationalbestsellingauthortobegivena chancetorepresentthecoachingindustrynotonlyin Philippinemediaasasubjectmatterexpertbutrather, globallyasIspeakinconferencesandbeinterviewedby variousinternationalmediaoutfitsaswell.

WhenIwasstarting,IrememberwantingtogivetheLGBT communityavoiceandarepresentationinthecoaching industrybecauseIadvocateforinclusivityandequality,a battlewhichIhadtofacewhilegrowingup.AndIamquite fortunatethatduringmyjourney,peoplehavelooked beyondmygenderandfocusedontherealvalueIcould giveasaprofessionalcoachandmentor
Now,seeinghowcoachingisfastgrowingasanimportant disciplineinthePhilippines,Ican’thelpbutsmileupon realizinghowadreamcansparksomuchchangeinsociety asIworkalongsideothermentalhealthprofessionalsto
ensurethatpeoplebecomementallyfitinaworldwhereno onegetsleftbehind.
Describeindetailthevaluesandtheworkculturethat drivesyourorganization.

Authenticity,Integrity,andSuccess.ThreecorevaluesthatI holdclosetomyheartandthatIsharewithmycoachees andmentees.Ihavealwaysbelievedthatbeingtrueto oneself,comingfromaspaceofself-loveandacceptance, allowsonetocomeupwithinspiredworkgroundedon honesty Asanadvocateofbecoming,one’s#bestmeever, excellenceisalwaysexpectedaseachonegives100%inall thathe/shedoes/becometoensurethatsuccess,nomatter howthatwilllooklike,becomeswithinreach.
Apositiveworkingenvironmentthatsupportsempowers andinspiresisonethingthatIimplementinmyspaceso thateveryonewithincomesfromaspaceofloveandjoy–somethingcrucialtotheirgrowthandtomycompany’s success.Ialwaystaketoheartthatattheendoftheday,ifI amabletohelpmypeoplegrowpersonallyand professionallyhappily,thentheywillalsobeableto contributegreatlytomycompany’ssuccess.
Ifgivenachance,whatchangewouldyouliketobring inyourindustry?
I’dliketohaveanofficialinternationalregulatingbodyfor coachingbecauseasofthemoment,thereisnoneifIam notmistaken.Ibelievethatasafast-growingdiscipline, certainstandardshavetobemetandpracticeshavetobe streamlinedaccordingly.Idoappreciatethepresenceofthe InternationalCoachingFederationandthewaytheyuphold thehigheststandardsofcoachingfortheirmembers.Maybe somedayitcanbecomearecognizedglobalregulating entityforcoachingonitsown.
Wheredoyouenvisionyourselftobeinthelongrun andwhatareyourfuturegoalsforyourcompany?
Iseemyselfrunningmyownbedandbreakfastcoaching placebythebeach,hopefullyinBoracay,holdingcoaching retreatsandworkshopsthereforlocalandinternational clients.Ialsoseemyselfandmycoachingcolleagues puttingupourownCoachingUniversity,thatwilloffer coachingcertifications,specializations,andevendegrees,if possible,toaspiringprofessionalcoaches,inahighly structuredmanner,withcoresubjectsandelectives accordingly


René Morkos Founder
Technologies
Leader’s Viewpoint
When Construction MeetsAI
Theconstructionindustryhashistoricallybeenone thathasbeenslowtoembracenewtechnologies. The"triedandtrue"ispreciselythat,andgeneral contractorsandownersbothhavelongbeeninclinedto sticktoproductsandprocessestheyknow
Butdoingsohasnotbeentothebenefitofthosebuilding ourbridges,airports,andofficebuildings,nortothepeople whoultimatelydependonthoseessentialstructures.In relyingon"oldschool"tools,generalcontractorsregularly misstheircommitments.AccordingtoMcKinsey& Company,largeconstructionprojectsaretypically completed80%overbudgetandtake20%longerthan originallyscheduled.Thesearestrikingstatisticsfora sectorrepresenting10%ofglobalGDP
Thegoodnewsisthatwe'veseenaremarkableincreasein theamountofventurecapitalinvestmentinconstructionfocusedtechnologiesinthelastfewyears.Inturn,thishas ledtotheformationofahostofpromisingstartupsfocused onsolvingdifferentconstructionproblemsviatechnological innovation.Fromrobotsthatinstalldrywalltodronesthat inspectthequalityofweldingonoilandgaspipelines, theseemergingtechnologiesarehelpingcontractorstobuild faster,cheaper,andlessrisky.
Artificialintelligenceisatechnologythatcandrive significantchangeinhowthingsgetbuilt.AIisalready prolificinothersectors.Inthesecuritysector,itisusedto detectpotentialfinancialfraudandtosecureourairports.In customerservice,AI-powered"chatbots"areefficiently processingcustomerinquiries,helpingconsumerstodo everythingfromchangingaflighttimetomakingabank transfer Andinlaw,AIsystemsarequicklyreviewing documentssuchasnon-disclosureagreements,flagging potentialproblemswithgreateraccuracythanhumans,and inafractionofthetime.
Intheconstructionworld,startupsaretargetingdifferent usecasesanddifferentphasesoftheconstructionprocess. Forexample,Versatile.aiusesimagesthatitcapturesfrom crane-mountedcameras,incombinationwithanAIengine, tocompareactualsvs.plansandhelpcompaniesdetermine howtheirprojectsareprogressing.Thesedata-driven insightsareextremelyusefulasVersatile.aiusersworkto boostjobsiteperformance.
AtALICETechnologies,webeganwithanintensefocuson thepreconstructionphase.Traditionally,whendeveloping constructionschedules,generalcontractorshaveuseda productcalledP6--originallycreateddecadesago--as wellastoolslikeMicrosoftProjectandevenExcel.With
thesetools,developingschedulesisalong,laborious process.Andgiventheirlabor-intensivenature,such solutionsmakeitverydifficultforcontractorstodoany "what-if"experimentationtotrytofindmoreefficientways tobuild.WithALICE--anAI-poweredsimulationand optimizationplatformbuiltspecificallyfortheconstruction industry--contractorscandoallsortsofexperimentation intodifferentpotentialbuildingpaths.Doesitmakesenseto addanothercranetoourequipmentmix?Ifweruna framingcrewovertimeonSundays,istheincreaseinspeed worththeinvestment?ALICEmakesiteasytoexperiment withnumerousdifferentwaystobuild--andtopicktheone thatbestmeetsaclient'sbusinessgoals.It'sanapproach thatreducesriskwhilesimultaneouslyhelpingthe contractortotrimbuildtimesandcosts.
WiththeintroductionthisyearofALICEManage,we're alsohelpingcompaniestomonitortheirprogressagainst
theirinitialschedule.And,if(orwhen)circumstances changealongtheway--thinkofamaterialsdelay,alabor strike,orevenaglobalpandemic--customerscanusethe powerofAItoinstantlyrevisetheirplanandgettheir projectbackontrack.
Constructioncompaniesembracingsuchnewtechnologies faceorganizationalandprocesschallengesaswellas technicalones.Afterall,buildingarobotintoyour workforceorusingAItocreatethousandsofpotential constructionplansinanafternooniswildlynew,and companiesneedtoinvesttimeworkingthroughthepeople issuesassociatedwithsuchchanges.Butforcompanies willingtomakeaneffort,theoutcomescanbeextremely rewarding.Theycanmeetthepromisesthey'vemadeto customerswhilesimultaneouslyreducingtheirriskand boostingtheirmargins.Itisatantalizingfuture--anditis herenow
About the Author
René Morkos is the founder of ALICE Technologies and teaches at Stanford University's Ph.D program in construction engineering. René obtained his Ph.D. in arti cial intelligence applications for construction as a Charles H. Leavell fellow at Stanford. He is a second-generation civil engineer with over 15 years of construction industry experience divided between industry and academia. René's professional experience includes working as a project manager in Afghanistan, underwater pipeline construction, automation engineering on a $350 million gas re nery expansion project in Abu Dhabi, ERP system implementations, and various Virtual Design and Construction projects.

Nick Green eld
Promoting Wellbeing of People by Redefining Oral Health Using Modern Technology
High-qualityorthodonticsshouldbeaffordableand accessibletoeveryone.Itwasthisideathat inspiredNickGreenfieldtostartCandid,a companythatisredefiningoralhealthbyusingmodern technologytohelpdeliverhuman-focusedcare.
Nick’sskillsreallylieinpinpointingwhat’smissingfrom thecurrentmarketofferings,findingsolutionstothe problemswiththoseofferings,aswellasbetteringtheir ownofferings,andscalingstrategicallyandsustainability. Hehasalwaysbeenapioneeringleaderwhokeepson findingsuperiorsolutionstoeverydayplights.
Nick’scareerjourneybeganatLyft,wherehewasoneof thefirstemployees.There,hehelpedlaunchtheservicein eightmarkets,fromSanFranciscotoWashingtonDC.Since then,hehasbeeninvolvedinanumberofstart-upventures throughouthiscareer,includingParibus(acquiredby CapitalOne),whereheservedasCOOfortwoyears.
Shortlyafterco-foundingCandidin2017,Nickhelpedstart RedesignHealth:aventurestudiofocusedonbuildingthe nextgenerationofhealthcarecompanies.Ithasraised$250 millionsinceitsinceptionandhas25companiesand countinginitsportfoliothathasbeenideatedinternallyand launchedfromscratch.
FacilitatingExceptionalOrthodonticCare
Candidisonamissiontodemocratizesafeandclinically superiordentalhealthcareandfacilitatestraighter,brighter, healthiersmilesacrossthecountry.Itbelievesthateveryone shouldhaveaccesstoexceptionalorthodonticcareno mattertheirlocationorsocioeconomicstatus.
Candidworksexclusivelywithorthodontistsandhas developedtechnologiesthatallowittoofferoutstanding remotecare,reducetheneedformultiplein-officevisits, anddrasticallycutdownonthecostoftreatment.
DeliveringHigh-QualityOrthodonticTreatmentat AffordableCost
Nickmentionsthathistorically,orthodonticshasbeenan expensivein-officetreatment,oftennotcoveredbydental insurance.ButCandidisreinventingorthodonticstobe accessibleandaffordablewithoutcompromisingonpatient careorclinicalexcellence.
CandiddoesitlargelythroughitsAI-driven CandidMonitoring™telehealthcaresolution,whichallows orthodontiststocheckinontheprogressoftheirpatients’ teethremotely,atanytime,anywheretoensurethattheir teetharefollowingthecourseofthetreatmentplan.
Candidisleadingtheindustrybyallowingorthodontiststo deliverexcellentcarewithouttheadditionalhassleandcost tothepatient.Itstelemedicinedeliverysystemhasallowed ittobealeaderindeliveringhigh-qualityorthodontic treatmentatapricepointthatismuchmoreaccessibleto consumerswithoutsacrificingquality.
Mostrecently,thecompanylaunchedCandidPro:its “orthodontics-as-a-service” offeringdesignedspecifically tohelpdentalandorthodonticpracticesdrasticallyincrease theirnumberofthenewcasestartswhilegeneratingthe single-mostprofitableper-chair-hourprocedure.With CandidPro,CandidisabletobringitslearningsfromDTC intothedentalpracticetoofferlow-cost,accessible,and

affordableclearalignerstopatientsgearedinremote monitoring.
BuildingBusinessRipeforDisruption
Asthefirst-everorthodontist-directedtelehealthcompany, Candidisbuildingafairlynewtypeofbusinessinan industrythatisripefordisruption.Ithashadthe opportunitytomakeitsownrulesandbuildateamfilled withfolkswhopossessanundeniablepassionforthework onbothanindividualandcompany-widelevel.
Candidvaluesout-of-the-boxthinking,determination,and desiretodomore. “We have seen this play out in a number of ways, including employees driving hours out of their way to meet with doctors in the Candid network or a group of colleagues traveling down to Mexico City to visit our philanthropic partners at Smile Train, all to get that inperson experience and interaction,” saysNick.Candid’s teammembersthroughoutthecompanytakeonthis responsibilitytolearn,withoutprompt,topursuetheirown passionsandinterests.

“At Candid, CandidMonitoring makes it easy to take scans of your teeth and track your progress from home. Your scans are reviewed to optimize your treatment and also evaluate your overall oral health.”
UpdatingBothClinicalandExperimentalAspectsof Technology
As a telehealth-first company, the bulk of Candid’s care is provided remotely. Therefore, the company relies on its advanced technology to support its orthodon sts and pa ents through each clear aligner treatment. When pa ents come into Candid’s studio, it u lizes a cu ng-edge dental imaging system that simultaneously records 3D, intraoral color, and NIRI images to get the most accurate informa on possible to create its 3D-printed aligners
Candid’sremotemonitoringtechnologyisunlikeanything elseonthemarket–itutilizesapatent-pendingremote TM monitoringsystem(CandidMonitoring )andits CandidAppforpatient-doctorcommunicationsandtracking treatmentprogress.Itcontinuestoupdatebothclinicaland experientialaspectsofthetechnologytoensurepatientsare achievingthebestpossibleoutcomesandemergingtheir mostconfidentselves.
ProvidingAffordable,Safe,andSuperiorDental Healthcare
Fromtheverybeginning,Candid’sgoalhasbeentoprovide affordableyetsafeandclinicallysuperiordentalhealthcare. Thisisbecauseitdidnotbelievetheoptionsavailableon themarketweremeetingthesestandards-theywereeither lesseffectivebutaffordableorhighlyeffectiveand extremelyexpensive.
Candiddoesnotbelievethatpatientsshouldbeexcluded fromhigh-qualitydentalhealthcarebasedonlocationor socioeconomicstatus,especiallysinceouroralhealthcan greatlyaffectouroverallhealth,primarilytherespiratory andcardiovascularsystems.So,thecompany’sgoalhas alwaysbeentobethatchangeintheindustrybygiving anyoneandeveryoneaccesstoitscare.
ExpandingRangeofProductsandServices
Nickexpressesthattherearealotofopportunitiesfor innovationandgrowthwithinboththedentalcareand telehealthspaces,andhehasalotofexcitingplansfor Candid,includingafewstrategicpartnershipsand expandingitsrangeofproductsandservices.
Candidhasmorestudiolocationopeningsintheworksand planstoonedayexpandbeyondtheUStobringits methodologytotheglobalmarket.
AdvicetoEmergingOnes
Inhisadvicetoemergingentrepreneursandleaders,he says, “Starting a company is all about learning from your failures to make the product better. If you have an idea, test it out. Look at the market and ask ‘Does this exist already?’ and if not, determine whether there is a hole in the market that needs to be filled.”



Rethinking Traditional Training: TheForgetfulCurve






Picturethisscenario–youaresittingatacomputerin thebreakroom,preparingtotakeyourannual trainings.Theacridsmellofslightlyover-cooked microwavepopcornpermeatestheroom(butterflavored,if youwerewondering),andyouhearapageforadepartment thatisthankfullynotyours.Youclick“begin”andthe pixelated,tinnysoundingvideofromthe80spopsuptelling youallaboutsexualharassment.Youreyesglazeover immediatelyasyoudisengage:ifthey’regoingtomakeyou watchthisoutdatedcontent,yourattentioncan’tbethat necessaryanyway
Eveninamoreidealscenario,researchtellsusthatwithin1 hourofreceivingtraining,theaveragepersonwillforget 50%ofwhattheylearned!Within24hours,70%;and withinoneweek,90%.Ineducationcirclesthisiscalledthe Forgetting Curve (Murre,2015).Withbetterengagement levels,moreknowledgecanberetained,butthenumbers arestillstark.Employeeswillforgetmostofwhatthey learn,despitecorporatetrainingbeinga$60billion industry
Whydoesthe Forgetting Curve exist?Atanygiven moment,yourbrainisreceivingthousandsofbitsof information.Smells,sounds,sights,feelings,aches,pains, nerveimpulses,andmuchmoreisfloodingourbrain.The brainsimplymakesanoteandignoresunlesswebringour mentalfocusandattentionontoit.Thetrainingyour employeeislisteningtoisoneofthosebitsofinformation floodingtheirbrainwithalltheothermessages.Experience thephenomenayourselfwiththistest,seenbyalmost25 millionpeopleasofthiswriting.
So,istrainingalostcause?Howdowemakeourcontent standoutamongstalltheotherimpulses,sowecanflatten the Forgetting Curve?Thefirststepisavoidingdistractions –reducingtheinformationgoingtothebrainthatis distractingitfromyourtrainingisthefirststep.Thesecond isengagement,whenanemployeeisactivelyengagedwith trainingtheywillretainmore.Thethirdkeytothepuzzleis focus. Neurosciencestudiesshowthatwhenanindividual isintenselyvisuallyfocusedonsomething,itgreatly reducesalloutsidestimulifromdistractingthebrain.


Finally,Ebbinghaus(2013)andMurre(2015)foundthat wheninformationlearnedisrepeatedthereisa“savings measure”wheretheamountoftimetolearntheinformation
asecondtimeis20-25%lessthanthefirst.Repeated measurescanincreasethistimesavings.Thistellsusthat repeattrainingswillbemoreefficientatrelating informationandcanalsoincreaseretentionofthe information.
Alsoconsiderprojectsandtasksthatforcetheemployeesto utilizewhattheyhavelearned,whichwillhelpthem understandandretainthelearningbeingpresented. Explicitlystatingtheconnectionsbetweenthelearningand thetaskbeinggivenwillalsoincreasetheretentionand helptoflattenthelearningcurve.Fatherofmodern educationaltheory,JohnDewey,explainsthatwhenwe learnfromexperiences,wemakeforwardsandbackwards connections,andtheprocessofexperiencingbecomesthe learning(Berding,1997).Thistheoryhelpsinformhowto createqualityadultlearning–interactiveandcreative experientialtrainingsthatrequireexperientialelementsand scenariosthatrequirethelearnertoreflectandengage.

Thistellsusweneedtrainingthatisbothmentallyengaging andvisuallyengagingenoughtohelptheemployeeto focus,andthatitshouldbedoneinanenvironmentfree fromdistractions.Inthemodernworkplaceitcanbe difficulttoachieveallofthese,astrainingisoftenthirdpartypurchasedandcanbeblandorgeneric.Considera specializedtrainingprovider,suchasin2vateLLC,which utilizesalloftheseconceptsforengagingtrainingdelivery
AbouttheAuthor
Dr. David Epstein, Ed.D is the content manager and instruc onal designer at in2vate, LLC. He is also a project manager, eLearning developer, curriculum writer, researcher, and web designer.



To me, the most important thing is to have a positive impact in the world. So find your purpose,lead with integrity, and always strive to give back. This fuels energy and success.

Philippa Dods
Thereareplentyofwomendoingincredibleworkin thetechindustryallovertheworld,whilemaking spaceforothersatthetop.Oneofthesewomen, whocaughtourattentionhereatInsightsSuccess,is PhilippaDods.
PhilippaistheHeadofMarketingforAfricaatMeltwater, thegloballeaderinmediaintelligence.Here,sheis responsibleforthestrategydevelopmentandexecutionof marketinginitiativesandintegratedcampaignsacrossthe continent.
Sheisalsotheco-founderofWomenInTech,aMeltwater initiativecreatedtobuildamutuallearningexchange, resultinginprogressivefemaleleadershiponaglobalbasis.
Inhersparetime,PhilipparunsFutureFemalesFoundation, anonprofitorganisationfightingtoeradicategender-based violenceanddiscrimination.
Wecaughtupwiththephilanthropicbusinesswomanto learnmoreaboutherjourney
Below are the highlights of the interview:
Philippa,congratulationsonbeingselectedasoneofthe Top40InfluencersUnder40!You’vehadaninfluential careersofar.Canyoutellusmoreabouttheworkyou doonaday-to-daybasis?
Myfull-timedayjobisHeadofMarketingatMeltwater,for theAfricanregion.Ioverseethemarketingactivitiesand campaignsacrossall54Africancountries.Meltwaterisa globalmediaintelligencecompany-thesoftwarehelps clientstracktheirbrandreputation,managesocialmedia campaigns,andunderstandindustrytrends.
It’ssuchanexcitingindustrytobein.I’msogratefultodo workthatIloveinaspacethatisreallyattheforefrontof bigdata,innovation,socialmediaandanalytics.
Irecentlylaunchedanonprofitorganisation(NPO),called FutureFemalesFoundation,whichIruninmypart-time capacity,separatefromMeltwater.
The Ambitious Trail-Blazing Change-Maker
FutureFemalesFoundationworkstocombatgender-based violenceanddiscrimination.Weworkontech-enabled, community-driveninitiativesthataresafe,scalableand sustainable,toeradicategender-basedviolenceandsupport, upskillandempowersurvivors.
Allmylife,I’vebeenpassionateaboutachievinggender equality.
Iwanttoseeequalrepresentationofwomenacrossall industries,Iwanttoshortenthegenderpaygap,Iwantall womentobefreetochoosetobewhoandwhattheywant.I strivetocreateequalopportunities,andtoopendoorsfor womenwhocomeafterme.Iworktowardsgender equityinbusiness,entrepreneurship,politics,sportsand society AndIaimtocombatgender-basedviolenceand discrimination,whichiswhyIlaunchedFutureFemales Foundation.
That’samazing.I’msurebothmustkeepyoubusy! Howdoyoujuggleboth?
IthelpsthatI’mpassionateabouttheworkthatIdo,and thatI’vealignedmypersonalvalueswiththecompany’s.
Meltwaterisagloballeaderinmediaintelligence,amajor playerinthetechindustryandapublicly-listedcompany. It’ssoexcitingtobeattheforefrontofmediaintelligence andinnovation.I’menthusiasticaboutmarketingandthe impactthatitcanhaveonbrands,businessesandthe bottomline,solovewhatIdoonaday-to-daybasis.
Italsomakesiteasiertoworkforacompanywhosevalues youalignwith.Meltwater’scorecompanyvaluesareMoro, theNorwegianwordfor“fun,enjoyingwhatyoudo”Enere meaning“numberone/averagejustisn’tgoodenough,” andRespekt,meaning“respect,treatingallpeoplewith respectandhumility.”Thesevaluesarestronglyaligned withmyownpersonalvalues.
FutureFemalesFoundationhasfivecorevalues;whichwe holdtruetothecentreofeverythingwedo,everyactionwe takeandeverydecisionwemake:Compassion,Advocacy &SocialJustice,Diversity&Inclusion,Peace,andBig, Bold&Brave.
We’reheretomakebig,bold,bravemoves.We’rehereto talkaboutwhatscaresus,theuncomfortable.Wepromise thateverythingwedoisrootedinandwillcomefroma placeofcompassion.Wearepassionatesocialjustice fighters,whovaluediversityandinclusion,andwilltake peacefulformsofprotestandactiontocreateanonviolent worldinthefuture.
Thesearestronglylinkedtomypersonalvalues,too.
Canyoutellusabouttheinitiativesyou’rerunningat FutureFemalesFoundationandhowouraudiencecan getinvolvedorhelp?
WearecurrentlyrunningtheFutureFemalesFoundation FinancialIndependenceProgram,athree-monthprogram forsurvivorsofgender-basedviolenceinSouthAfrica.
Duringthecourse,theylearnpracticalskills:sewing, beadworkandgarmentproduction,aswellasfinancial literacy,entrepreneurialandbusinessskills,sothattheycan starttheirownbusinesses,becomefinanciallyindependent fromabusivepartners,andfindfinancialandemotional freedom.Duringtheprogramtheyalsogetaccesstotrauma counsellingsessionsandmotivationaltalks,torebuildtheir self-confidence.
WearealsorunningConsentWorkshopsforschoolboysto teachthemaboutsexeducation,andconsent.Webelieve thatpreventionshouldstartearlyinlife,byeducatingand workingwithyoungboysandgirlstopromoterespectful relationships,sexualhealthandeducation,andgender equality.Workingwithyouthwillhelpustoachievea sustainablewayofpreventinganderadicatinggender-based violence.
Pleasereachouttousifyou’dliketogetinvolvedinany way,help,donateorvolunteer
Technologyisplayingasignificantroleinalmostevery sector.Howareyouleveragingtechnological advancementstomakeMeltwater’ssoftwaresolutions resourceful?
Meltwaterhasmorethantwodecadesofexperience,55 officesacrosssixcontinents,andacompanyculturesecond tonone,thathascontributedtothebrandbecomingaglobal player
Meltwaterleadsthewayinstrategicacquisitionsthathelp usstayaheadofthecurveandimproveouroverallproduct offeringofsoftwaresolutions.We’vecompleted10 acquisitionsoverthepast3years,andwearededicated,as acompany,tostayingattheforefrontoftechnological
advancementsandblazingthewayfortherestofthe industry
Arecipientofseveralawardsincludingbeingvotedasthe number1MediaMonitoringSoftwarebyG2Crowd subscribers,Top50BestProductsforMarketers2020,Best CompanyforHappiness,BestCompanyforWomen,Best CareerGrowthandBestCEOsforWomen,Meltwater createdahugeimpactinthetechworld.
IbelievetheinternalWomenInTechinitiativethatyou co-foundedatMeltwaterhashadabigimpactonthe companytoo.Canyoutellusalittlebitmoreaboutit?
Morewomenintheworkplaceisproventoincrease profitability
Infact,genderdiversityhelpstomakecompaniesmore successfulineveryaspect,includingbetteremployee retentionrates,broadertalentpools,morecreativityand collaboration,enhancedcustomerexperience,aswellas morerevenue.
Yet-womenarestilllargelyunderrepresentedintheSTEM industries(science,technology,engineering,mathematics), specificallytech.
So,Ijoinedforceswithtwocolleagueswhofeeljustas stronglyaboutgenderequality,andweco-founded Meltwater’sWomenInTech.
WomenInTechwaslaunchedtocreateadigitalcommunity withintheMeltwaterorganisationtoshareideas,continue learning,andbeinspired,tocreateasafespacefor employeestotalkabouttopicsthatgenuinelymatter.
Viaactiveparticipationandsupport,togetherwehopeto buildamutuallearningexchange,resultinginprogressive leadershiponaglobalbasis.
Wehostquarterlyglobal,onlineevents,whereweinvite fellowinspirationalwomenleadersintechtosharetheir adviceandwisdomwiththosetryingtobreakthroughthe industryforthebetter
Whatadvicewouldyouliketogivetobuddingleaders andentrepreneurs?
Tome,themostimportantthingistohaveapositiveimpact intheworld.Sofindyourpurpose,leadwithintegrity,and alwaysstrivetogiveback.Thisfuelsenergyandsuccess.
To learn more about the work Philippa does, or to contact her, visit www.philippadods.com

Rogayeh Tabrizi Founder and CEO
Theory+Prac ce


Rogayeh
Tabrizi
Leading Complex Science with Artful Simplicity
Overtheyears,leadershiphaschangedtomeetthe
requirementsofmoderntimesandever-changing businesslandscapes.RogayehTabrizihas cultivatedateamthatpracticeshonestandopenfeedback anddevelopedanenvironmentwherecontinuouslearning andcuriosityisrewarded.Leadingthistypeofenvironment allowsRogayehandherteamtoasktherightquestionsto ensureTheory+Practicedrivesvaluefortheirclients.
Throughherlensofphysicsandbehaviouraleconomics, Rogayehnoticedthebusinessworldwasapproachingdata fromadata-firstperspectivewhereasshesawthetrue potentialofdatastrategiesbeingunlockedwithabusinessfirstapproach.Thisobservationledhertoco-found Theory+Practice,whichoffersarangeofservicestohelp theirclientsstayaheadofanever-changingmarket, includingdataanalysisandvalue-firstdatastrategies, automatedandintegratedAI,andbehavioraleconomics.
AstheCEOofTheory+Practice,Rogayehanalyzes behavioraleconomics,gametheory,andbehaviorpatterns insocialnetworksandseestheneedforcorporationsto understandtheirdatabettertoservetheircustomers.
TheEntrepreneurialJourney
Attheageof20,RogayehcametoCanadaandcontinued heracademiccareerinphysicswheresheearnedher Masters;however,shelatercompletelyshiftedacademic pathsandachievedaPh.D.inEconomics.Thechanges

shapedandgavehertheconfidencetotacklesignificant businessproblems.
Rogayehhasfacedseveralchallengesinherprofessional careerbuttookthemasopportunitiestoimproveandallow Theory+Practicetoevolveandgrow.Herco-founded venturestartedwithoutanyfunding,bootstrappingthe company.Anearlychallengewasthatitwasdifficultfor enterprisestotakethecompanyandtheirpromises seriouslybecauseoftheirsize,scale,history,and background.Asasmallfirm,workingwithinfluential organizationsandgovernmentdepartments,workingon projectsthataresometimesordersofbillionsofdollars, thereismuchcomplexitytonavigateinthosehighly complicatedenvironments.
Theory+PracticenowworkswithseveralFortune500 companies,andtheycontinuouslyprovetheirvalue.The teamcontinuestolearnandgrowandenjoysthechallenges thatthelarge,complexdataworkofFortune500companies presents.
MissionandVision
Thecompanyisbridgingthegapbetweentheoryand practicewithafoundationalground-upapproachto problem-solvingandputtingquestionsfirst.Withexclusive skillsandanintellectuallydiverseteam,Theory+Practice hascometogethertacklingandsolvingitsclients'big complexproblemswithpassion,ambition,anddedication

togeneratingvalue.Itsacademicandculturaldiversity providesaccesstouniqueperspectives,fosterstrue innovation,andcreatesarealedge.
Theory+Practiceispassionateabouteducationand approachingAIinavalue-firstway.So,anintegralpartof theirAIprojectsiseducatingandtrainingtheirclient's internaldatascienceteams.Bytheendofproject deployment,theclient’sinternalteamshavelearnedalot. Andthatisthebeautyofcombiningtheoryandpractice.
TheEffectiveImpact
Theory+Practiceworkswithleadingcompaniesatan executiveleveltohelpthemtranslatetheirbusinessstrategy toadatastrategyandthenhelpthemexecuteit.Rogayeh statesthatthecompanyconsistentlybypassesthedata organizingexercisescommonlysidetrackinglarge organizations,utilizingthedatatogetAIsolutionsinto productionandscale.
Theory+Practicedemonstratesthought-leadershipin deployinginnovativeend-to-endstrategiesthatapproach problemsbusiness-first.Itmixestraditionalskillslike
computersciencewithmanydifferentacademic backgrounds,suchasfinance,behavioraleconomics, sociology,andpsychology Thisinnovativeapproach uniquelyharnessestypicallyoverlookedPh.D.skills,likea deepunderstandingofgametheoryandsocialnetworks, creatingvalueandallowingspectacular(andpreviously unattainable)outcomes.It’steamisalsoproudlydiversein gender;50%ofitsscienceteamisfemale!Theory+Practice leadsbyexampleinthetechindustryandhopestoinspire andtrainthenextgenerationoffemaletechleaders.
TheteamRogayehhasbuiltisfullofbrilliantanddiverse people,anditisdoingthingsnotablydifferent,whichis whyFortune500companiesareseekingthemout.Itslean teamisachievingoutstandingresultsandnottakingadatafirstcookie-cutterapproach.Itrecentlybuilta recommendationmodelforalargeinvestmentmanagement company Themodelequipsthecompany'sregional managerswithinsightonwhotheirmostvaluable customersareandthemostappropriateproductsforthem. Thisworkdeliversanachievableaddedvalueofbetween $2.12billionand$42billion!
RobustPillars
Theory+Practicestandsonthepillarsofinnovation, determination,andcollaboration.Rogayehexpressesthat sheemphasizesindependentthinking,honestfeedback,and thedrivetolearnandimprove.Everyteammemberisan independentthinkerwhochallengeshowthingsaredone andapproachesworkthroughthelensofconstantly improvingandthatthereisalwaysabetterway
Inasimilarvein,thecompanychampionshonestfeedback internallyandfromclients.Havinganenvironmentwhere teammembersfeelcomfortablesharingpositiveand negativefeedbackissomethingRogayehhascarefully cultivatedatTheory+Practice.Builtinternallyonaculture ofexperimentation,thisextendstoitsclientsandpushes themtowardsexperimentation.Andthisisoneoftheways thecompanybridgesthegapbetweentheoryandpractice. So,whileTheory+Practicevaluesandpracticesteamwork, honestfeedback,experimentation,andcontinuallearning, equallyvitalisstrivingtoapproacheverythingwith humility.
SignificantRoleofTechnology
RogayehstatesthatTheory+Practiceisatechnology companywithdeepexpertiseinAIanddata,focusingon businessvalue;technologyisonlytheretounlockbusiness

value.Itusesthetechnologiesavailableincreativeways. Asatechnology-agnosticcompany,itcanunlockbusiness valueregardlessofoperatingsystemordatastorage methods.
Rogayehasserts, "The beautiful thing about technology is that it is continuing to advance, and we are fortunate enough to work at the leading edge of things that are happening. For us, it's really about how we can utilize that technology to make users/customers' lives better and create value for businesses. That is where the opportunity lies today, and that is the philosophy of theory and practice.”
AboveandBeyond

‘‘ ‘‘
The
Scienceof Complexity. TheArtof Simplicity.
Aimingtowardsalarger,broader,andmoreglobalscalethe Theory+Practiceteamwillremainfocusedoninnovation andcontinuetoproblem-solveusingtheiruniqueapproach ofTheory+Practice.Itwillfocusonbringingthenextsetof newtechnologies,newinnovativeapproaches,and technologiesandtechniquesthatwillhaveaglobalimpact.
WiseWordsforEntrepreneurs
Whilebequeathingbuddingentrepreneurs,Rogayehsays, "It's all about people. People in your team and with
partners and clients. Believing in people and investing in them is crucial. Think about questions first, don't spend a ton of resources not knowing what you want to do. Then experiment, experiment, experiment! Results are best when a talented team takes the time to focus, start small, and experiment.”
"Building a roadmap is another great tool that gives a leader confidence in their direction and reduces any misgivings. So, to sum up, my advice, people are key, ask questions first, and always experiment!" Rogayeh concludes.

Susanne Skov Diemer Founder and CEO (Risk Mitigation, Crisis Management, Intelligence and Security Specialist and Advisor.)
Inaconstantlychangingworld,newrisksariseand dynamicriskmanagementisrequiredinthese increasinglyuncertaintimes.Risksaretoodynamic andtoounpredictableforout-datedrisksmanagement approaches.Theworldismoreinterconnectedand technologicalthaneverbefore,whichenablessomerisksto changeandescalategloballyandrapidly
Inglobalbusinessenvironmentsofconstantchange, companiesshouldviewriskmanagementfromamore strategicperspectiveratherthanasatraditionalcompliance andlosspreventionfunction.Viewingriskmanagementasa keyfactortoachievestrategicgoalspaysoffsinformof highergrowth.
Prevention&preparation
Toavoidlossesandtoprotectassetsisonlyapartofrisk management.Securitydoesn'tmakeyoumoney,butitdoes preventyoufromloosingit.Anditisanessentialbusiness enabler.Thesecurityandintelligenceworldrepresentsthe voiceoftheinconvenienttruth.Wehavetheknowledgeand know-howthatmightbetemptingtoignore,butnoonecan affordthatinthelongrunorshould.Preventionand preparationisalwaysthelessexpensiveoption.
Topreparepeoplebothprivatelyandprofessionally,I recentlywrote"YourUrbanCRISISSURVIVAL PLANNER.WiththisbookIhopetopasstheawareness, understandingandknowledgetopeopleandpreparethem totakeresponsibility
Crisis,risks&dominoeffect
Acrisisnevercomesalone.Acrisiscreatesadominoeffect crosssectors,crossborders,crossdepartment.Ithasan impactonturnoverandhumanresources,customersand

By Susanne Skov Diemer
employees,internallyandexternally,andinthepresentand thefuture.AsWinstonChurchillfamouslyremarked"never letagoodcrisisgotowaste".Wecanlearn,developand improve–andpreventfuturecrisesbylearningfromthe currentcrisis.
Timingiseverythingandthebesttimetoprepareand preventfuturecrisesarenow,aswearecomingoutofa globalcrisis.
Thecurrentcrisishasmadetheworldevenmoredigitaland technologicaldependent.Withthat,manynewrisksare arisingandshouldbehandled.Morehackers,more phishing,moreransomwareattacks.
Today´sfuture
Whileresearchers,historiansandscientistsoftenlooktothe pasttogatherinformationandlearnfrompastmistakesand studylessons-learned;intheworldofsecurity,we constantlyhavetolooktothefuture.Criminalsdonot enjoypredictabilityandnewtechnologicalopportunities andrisksarise.Itrequiresustolookforwardandbeonthe rise,alertandimplementingnewmeasures.Tomorroẃs worldwillbedifferent.
Awareness
Securityandriskawarenessiskey.Bybeingawareofthe risksandpotentialdangersofemergingtechnologiesand thecurrentbusinessenvironment,weassurethefoundation toprevent.Anotherkeyistotakeresponsibilityratherthan playingablamegame.Weeachhavetocontributeandbe partofthesolutionratherthanpartoftheproblem.By facingrisks,wecanminimizerisks.Byoverlookingthem, wemaximizethem.
Vetting
Morestaffvettingisrequiredtroughoutthesupplychain. Management,employees,partners,freelancers,producers, consultants,customers,subcontractors...Withapandemic, globalizationanddigitalization,humaninteractionis decreasingconsiderably Wehavebecomeevenmoredigital andtechnologicalduetoCOVID.Manypeoplehavebeen hiredvirtuallyandareworkingtogethervirtuallywithout havingactuallymetfacetoface.Withthis,newchallenges andnewrisksarise.Morebackgroundchecksandvetting arerequired.NumerousstudiesofCVsthroughouttheyears showthesameresults;peoplehaveatendencytowrite inaccurateCVs.Fromsmaller"improvements"toactual fakingCVs.Thisissueismorecurrentandrelevantthan even.Doyouknowwhoyouareactuallyhiring?Whoison theothersideoftheoceanorscreen?Whoistheweaklink inyourorganization?
Companiesareusingmorefreelancersandconsultantsthan beforeandthistendencyislikelytokeepgrowing.Along withthegrowth,risksemergethatwemustcover.Itstarts withawareness-withunderstandingandknowledgeofthe risksinordertotaketheoptimalactionsteps.New measuresandimplementationsarerequired.
Theknownsandtheunknowns
Themediaandsocialmediaarefulloffakenewsand inaccuratenumbers,whilemanystoriesremainuncovered, unofficialorconfidential.Statisticsdoshowthatcyber attacksareincreasingconsiderately.Whatwedońtknow aretherealfigures.Manycompaniesarehackedwithout knowingit,otherskeepitasecret-ortryto.Andthe figuresandstatisticsdonotshowtheactualpriceand hiddencostofchainreactionswhenthereisacyberattack–forexampleanincreaseininsurancepremium,operational disruptionordestruction,lostvalueincustomer relationship,valueoflostcontractrevenue,devaluationof tradenameandlossofintellectualproperty.Manyofthese costsarelongterm.
Criticalinfrastructure
Ourcriticalinfrastructureisvulnerableandunderattack. Wehaveseencountlessattacksoncriticalinfrastructure aroundtheworld,especiallythepastyear.
Theattacksonourcriticalinfrastructureshowthatnoopen societyisimmunetoattacksbycybercriminals.Andthat
cybercrimeisthebiggestthreatintodaýssocietyas nationalyearafteryear,countrybycountry. Andthatcyber crimeisthebiggestthreatintoday´ssocietyasnational intelligenceagenciesalsopointoutyearafteryear,country bycountry
Thestakes,risksandbillsarehigh.Theattacksandfailures oncriticalinfrastructurecanresultindevastatingchain reactions.Weneedtoworkcloselytogetherandalltake responsibility–citizens,companiesandgovernments.With moresynergies,morecrossborderandcrosssector,and moreresponsibility.Preventativeactionsareconstantly required.
Thechallengesofriskmanagementincreasebythelackof awarenessofrisksandofpeople'srolesandresponsibility asfaraspreventingandcontrollingrisks,andofwaysof usingriskdataandnewtechnologiesandtools.
Riskmanagementshouldplayanimportantoffensiveand defensiverole.Itisimportanttopreventativelyand proactivelyassistacompanyinachievingstrategicgoals, innovation,andresilience.Andafuture.


Shivani Pillay
Empowering Women to Step Up
Whenyourealizeyourpassionanddiscoveryour purpose,youcanachievethegreatest milestones.Anembodimentoftheabove statementisShivaniPillay,theManagingDirectorat WickedDips.
Combiningherpassionforthemotorindustrywithher purposeofempoweringotherwomentoachieveanything theywant,ShivanihassetastrikingexampleofInfluential Leadership.
Inourendeavortofind40InfluencersUnder40,wecaught upwithShivanitoknowmoreaboutherjourneyandhow shehascreatedanimpactinherrespectiveindustry.
Below are the highlights of the interview:

Shivani Pillay, Managing director Wicked Dips
Briefouraudienceaboutyourjourneyasaninfluential businessleader.Whatchallengesyouhadtoovercometo reachwhereyouaretoday?
Mybusinessjourneybeganoveradecadeagowithvery humblebeginningsinmymum'sgarage.Iwasonly21 yearsold,freshoutofschoolwithatoddler.Ayoung femalewithapassionforanindustrydominatedbymales. Myvisionforthebusinesswasalwaystogrowsomething fromnothingandtoshowotheryoungwomenthatthey couldachievetheimpossible.Ihitthegroundrunning,and Inevergaveanyoneelseintheindustrytheopportunityto forgetmybrand.Ialwayshadaverystrongonlinepresence andtookadvantageofeveryopportunitytogetmyname outthere.
Witheverysuccesswehad,therewasalsoafairshareof unforeseensetbacks.Afewofthechallengesthatwe experiencedwerethingssuchaslogisticsandthemost commonofallbusinesstraumas,financialwoes.Oncewe overcametheseteethingissuesandgainedmomentum,we wereluckyenoughtohavegottenfinancialassistanceto takeustothenextlevel.
Iwentontolargerpremisesandbecamethesoledistributor fortheentireKwa-ZuluNatalprovince.
Tellussomethingmoreaboutyourcompanyandits missionandvision.
Mycompany’smissionistobeahouseholdnameinthe motorindustry.Myvisionslieprimarilywithempowering youngwomenandpreviouslydisadvantagedindividualsin businessandgivethemtheconfidencetobelievetheycan achievetheirgoalswithatouchofhardworkand perseverance.
Enlightenusonhowyouhavemadeanimpactinyour respectiveindustrythroughyourexpertiseinthe market?
Iwasthefirstorganizationtouseaproductofthiskind,it wasinnovativeandnewtechnologythatwasneverbefore
seeninSouthAfrica.Throughtonsofresearchandhoursof trialanderror,webecametheleadingcompanyin removablecoatingsinSouthAfrica.Wethenwentonto providetrainingtoothercompaniesandgavethemtheskill setandknowledgetoopenandexpandtheirownbrands andbusinesses.
Describeindetailthevaluesandtheworkculturethat drivesyourorganization.
Thevaluesandworkculturewithinmyorganisationare fairlysimple,neversaynever!Anythingispossibleinthe worldtoday,andbycreatingapositiveworkenvironment we,inturn,driveourstafftoachievetheunthinkable.
Undeniably,technologyisplayingasignificantrolein almosteverysector.Howareyouleveraging technologicaladvancementstomakeyourcompany’s solutionsresourceful?
Advancementsintechnologyhaveallowedustoprovide ourclientswithaproductthatiscompletelyremovable, withoutcausinganydamagestotheoriginalbodywork. Originallytheproductwasrubber-basedanddidnotreact welltoanychemicalsorevenfuelspillagesthatwould causetheproducttobubbleandpeeloff.
Wearenowabletoprovidecoatingsthatnotonlymimic originalpaintbutcanbetreatedthesamewaytoo!Youcan buffandpolishyourcarthesamewayyouwouldyour originalfactorypaintwork.
Ifgivenachance,whatchangewouldyouliketobring toyourindustry?Iwouldliketocreateaproductthathas self-levellingproperties,thiswillalleviatealotoftime spentsandingoutunevensurfaces.
Wheredoyouenvisionyourselftobeinthelongrun andwhatareyourfuturegoalsforyourcompany?
Beingafranchisedcompany,Iseemyselfexpandingacross theglobe.Iwouldalsoliketoexpandfullyintothepanel beatingandmajorbodyworkindustryasthiswouldwork handinhandwiththeproductsandserviceswealready supplyandapply.
Whatadvicewouldyouliketogivetobuddingleaders andentrepreneurs?
TheadviceIwouldliketooffertobuddingleadersand entrepreneursistonevergiveup.Startsmallandgrowinto yoursuccess,havingasolidfoundationwillenableyouto buildanempire.Successdoesnothappenovernight.

“Work hard and push through the trying times for rewards that supersede even your own dreams.”

Instilling Commitment

UNLOCKING OF PERSUASION
Humanbeingsaremoreemotionalcreaturesthan
rational.Thenaturalresponseofhumanbeingsis basedontheirprominentfeelings.Mosthuman beingsmakedecisionsbasedontheiremotionsratherthan theirintellect.Ifwegenuinelywantpeopletodo something,weneedtotapintotheiremotions.Evokingthe feelingsoremotionsofpeoplewithavarietyofmethodsis thepowerfulabilitytoconveyourmessagetothemand promptthemtotakespecificactions.
Conveyingourmessagetogeneratepositivevalenceand higharousalinpeopleinfluencesthemtomakedecisionsas weexpectfromthem.Positivevalenceandhigharousalare relatedtohappyandexcitingfeelingsinpeople,andthey aremorelikelytorespondpositivelytotheappealweare making.Thegutdecisionpromptsthebraintoreact positivelybyappealingtopeople'sfeelings.Peoplemay forgetwhatyousaidordid,buttheywillneverforgethow youmadethemfeel.
Toeffectivelyinfluencepeople,therehastobeanactivation ofarousalofpositivefeelings.Arousingpositivefeelingsin peopleispossiblewithstorytellingskills,powerfulwords, sounds,andsightsthatappealpositivelytotheiremotions. Communicatingmessageswithaparticularlanguage,

confidence,goodbodylanguage,andemotionalappealwith captivatingwordscaninfluencepeopletomakedecisionsas theywouldlikethemto.Thepowerofpersuasionhelps businessleaderscontrolthepeople'semotionalresponseby lettingthemtakeactionsaspertheirrequirements.
Theartofpersuasionhelpsbusinessleadersbringoutthe bestintheiremployeesandattractconsumerstothe productsandservicesoftheorganizationstheyareleading. Lettingpeopleknowthebenefitsofproductsorservicesis alsomorecritical.Havingtheskillofpersuasionand

THE POWER OF SUASION
invokingactioninpeopleisessentialforbusinessleaders.It alsohelpsthemeffectivelynegotiateallprofitablebusiness dealings.Theartofpersuasionortheabilitytoinfluence otherstohelpbusinessleaderspromotetheiremployeesto takebeneficialactionsforthemselves,theorganization's overallgood,andallthestakeholdersassociatedwiththe organization.
Utilizingthepowerofpersuasionforthegreatergoodofthe organizationalresultsandthewelfareoftheconsumersby deliveringsomethingvaluabletothemisethical.Itshould
beutilizedbybusinessleadersmorecreativelyfor enhancingtheirbusinessoutputs.Tappingthepowerof persuasionhasbecomemoreaccessiblewiththeutilization ofsmartdevicesandsocialmediaplatforms.Ifthebusiness leaderseffectivelyutilizetheavailablemediums,theycan reapmoreincrediblebenefitsthroughthispowerof persuasion.
Communicatingimportantmessagesinastraightforward andcrystal-clearlanguageismoreappealingtothetarget audiencethanelaboratedetails.Artofpersuasionhasmore todowithinspiringpeoplethanmanipulatingthemtotake specificactions.Influencingothersforagreatergoodis alwaysanobleconcept.Ethically,employingthisartcan leadtopositiveorganizationalresults.Influentialbusiness leaderstaptheirpotentialtoinfluenceotherswiththepower ofpersuasionforpromptingthemtomakepositivechoices thatwillbringoverallgoodresults.Theseleadersunlock theirpowerofpersuasiontohelppeoplemakebetter professionalandpersonaldecisions.Theartofpersuasion bringsbehavioralchangeinpeoplefortheirgreatergood andsuccess.Influentialbusinessleadersunlockthepower ofpersuasionforpropellingeveryoneforwardalongwith highorganizationalsuccess.

Financial Advisor
Alex Brown. A Division of Raymond James


Zachary Garber
A Trusted Advisor and a Passionate Leader
Leaderswhoaresuccessfultodayknewhowto
defineacommongoal,communicateitclearlyto theirteam,andensuretohavetherightresourcesto makeithappen.ZacharyGarberCFA(Zack)isamong thoseleaders.
ZackistheClientAdvisoratAlex.Brown,aDivisionof RaymondJames.Withhisenthusiasmandthoughtfulness intohiswork,Zackstrivestohelpclientsseamlessly navigateallaspectsoftheirfinancialwell-being.
Let’sunveilhowhisjourneyinthewealthmanagement industrystarted.
AnUrgetoExploreaCareerinWealthManagement
UpongraduationfromEmory,Zackmadethedifficult decisiontosellhiscollegestartuptojoinDeutscheBankin itsglobalwealthmanagementtrainingprogram.After completingtheglobaltrainingprogramandworkingfor threeyearsonthestructuredsolutionsteam,hedecidedto attendtheWhartonMBAprogram,wherehestarteda fantasysportscompany.Havingsoft-circledinvestment capitalandhavingmadethesemi-finalsoftheWharton BusinessPlanCompetition,Zackwasonceagainfaced withthedifficultdecisionofrunningthestartupcompanyor furtherexploringacareerinwealthmanagement.
Throughaperiodofself-explorationandexaminationof aspirations,heultimatelydecidedthathecouldcreatethe largestplatformforpositivechangebyjoiningandgrowing hisfather’swealthmanagementpracticeatAlex.Brown. Hefeltthatacareerinwealthmanagementwouldbemore intellectuallyfulfillingforhimandwouldallowhimtoplay auniqueroleasatrustedadvisortofamiliesand institutions.
Throughouthisjourney,Zackhasbeenblessedtohavean incrediblementor-hisfather.Beforejoininghisfather’s practice,hedevelopedhisownexpertisebygraduatingwith honorsfromtheMBAprogramatWharton,completingthe CFAdesignation,andworkingforfiveyearsintheindustry
ConsistentApproachtoWealthPlanning
ZacharyisamemberoftheGarberWealthManagement Team,whichispartofAlex.Brown,aDivisionof RaymondJames.Heandhisteamstrivetoprovide customizedwealthmanagementsolutionswithhigh-touch, excellentcustomerservice.Theybelievethattheyareonly asgoodastheirlastclientinteraction,particularlygiven thattheirbusinessisprimarilybuiltonword-of-mouth referrals.
Thecompany’smissionistoserveclientsinawaythatit expectstobetreatedandprovideanexperiencethathelps clientsdevelopaconsistentapproachtosophisticated wealthplanningquestions.Zackstatesthatitisessentialto helpclientsmakeinformeddecisionsinuncertainvolatile markets.Thecompany’svisionistobeatrustedadvisorto helpclientsandinstitutionsbuildaplatformtocreate positivechange.
AFacilitatorofMeaningfulConnections
Zackbelievesthathehasmadeanimpactintheindustry throughhisconsistentcommitmenttoalong-term investmentapproachandclientexcellenceinan environmentinwhichmanyfocusonthenextshort-term trade,fad,ormemestock.Hestrivestoensurethatheis makingapositiveimpactontheworldthroughhiswork professionallyandpersonally.
Inanindustrythatsometimeshasanegativepublic perception,Alex.Brownstrivestoleverageitspractice,

“
By learning something new each day, developing an additional meaningful connection with a new person, and investing wisely for the long-term over time, you will find success.
investments,andfirmresourcestofacilitatemeaningful connectionsandsupportgrowthinthelocalcommunity.
Zackdoeshisbesttoactasatrustedresourceanda facilitatorofmeaningfulconnectionsamongcommunity leaders,businesses,andindividuals.Inadditiontohiswork inwealthmanagement,herunsapodcast,“CharmCity Dreamers”,inhisfreetime.Thepodcasthighlights visionaryleadersinBaltimorewhosegroundbreakingwork inareassuchasraceequity,digitalaccess,foodinsecurity, mentalhealthandaddiction,andthefutureofindustry
shouldserveasamodelforlocalandnationalchange.He hopesthathisworkwithintheprofession,aswellashis involvementinBaltimore,inspiresothersintheindustryto dreambiggerandtoleveragetheirresources,network,and timetobenefittheirrespectivecommunities.
AHeritageofTrustandExpertise
Zackismotivatedbytheprivilegeofbeingatrustedadvisor tofamiliesandinstitutions.HementionsthatAlex.Brown takesresponsibilityasadvisorsonsignificantfinancial assetsextremelyseriously Theorganization’scultureof transparency,authenticity,anddedicationtoconsistent, informed,process-drivendecision-makingensuresthatits clientsreceivethecustomizedsolutionsandguidancethey needtomakeeducatedwealthmanagementchoices.
Thecompanystrivestotreateachclientwithrespectheor shedeservesandlistentotheirneeds,goals,andrisk tolerancebeforeacceptingfundsormakinganyinvestment plans.Hebelievesthatitshigh-touch,sophisticated approachtowealthmanagementisthereasonthatthe clientsenjoyworkingwithandshareitsnameinthe community.Ultimately,thecompanyaimstohelpits communityandeducatethosearoundtomakeinformed decisionsoninvesting,preserving,anddonatingoneof theirmostvaluableassets:theirwealth.
FutureAspirations
Zackhopesthathisworkintheindustryinspiresothersto leveragetheirresources,knowledge,andconnectionsto helpthecommunityaroundthem.Furthermore,heaimsto continuetobringtransparencytothewealthmanagement industry.Healsohopesthatinaworldofmemetradingand short-termism,hecancontinuetohelpthosearoundhim continuetoinvestforthelong-runandrememberthattime andpositivecompoundingisthemostvaluableinvestment tool.
Zackenvisionshimselfcontinuingtogrowandexpandthe team.Hehopesthathewillmakeadifferenceinthe communitythroughhisprofessionalworkandactasa trustedadvisortothosearoundhim.
Inthefuture,hehopesthatwhenpeoplespeakofthe GarberWealthManagementTeam,theywilldiscussthe integrity,unwaveringcommitmenttoexcellentclient support,anditsthoughtfullong-termapproachtoproviding customized,consistentinvestmentsolutionsamidsta volatile,dynamicmarket.



