Sean M. Kennedy, Founder and CEO
A Business Model Embodying Sustainability
SakshiShrivastava SakshiShrivastava
Economicgrowthisdrivenbyconsumption.The
morepeopleconsume,themoreeconomiesand businessesgrowinsize.Thishasledtobusinesses launchingnewproductseveryyear,everyseason,month, andweek.Maybeitisdemand,afterall,peoplenowadays can'tbeseenusingthesameoldthingsyearafteryear,or maybeitisclevermarketingliketheballooningof Valentine'sDayfromaone-daytraditiontoa15-day consumeristfestival.
Thetaleofconsumerismanditseffectsontheplanetisa well-toldonenow.Theconsequencesareeverywhereone looks–fromnewstoneighbourhoods–ifanyoneisstill pretendingotherwise,thenit'sasridiculousandpointlessas anostrichburyingitsheadinthesand.
Theproblemsofthepresentworldcanbedirectlylaidat thefeetofthetake-make-wastemodel.Itliesinthinking thatgrowthisonlypossiblebybuyingandmaking somethingnewregardlessoftheharmthatthecollected wastecausesinourbackyard.Itlieswithboardrooms strategizingfortheiryearlygrowthgoalsbymarketingone morenewproductthatisonlyaslightimprovementonthe old.
Perhapsthereneedstobeashiftinthinking;perhaps businessesneedtogivethewastetheygenerateasecond look.Notjusttoanswerquestionsregardingsustainability andcorporatesocialresponsibilitybutmaybebecausethere isabusinessopportunityinit.
Thereismoneyinwaste.Askanybodydrivingrevenue fromrecyclingplasticsandothermaterials,extractinggold andotherpreciousmetalsfrome-waste,orwhoissimply helpingotherbusinessesdrivedownoperationalcostsby extendingthelifespanoftheproductstheyuse.
ThisthoughtprocessledInsightsSuccesstolaunchits latesteditionentitled '2022's Top 10 Lifecycle Management Services Providers.' Itsteamsoughtout companies'businessmodelsthatarehelpingother organizationsimprovetheirsustainabilityperformance. Inbetweenthepagesofthisedition,youwillfind interviewsofcompaniesthatexploredanopportunityfor growthoutsidethecurrenttake-make-wastevaluechain.
Theirrevenueisn'tdrivenbycreatinganewerproductthat peopledon'tneedbutbyextendingthelifecycleofthe productsthattheyalreadyuse.Thereisalsothewisdomof industryprofessionalswrittenfromaCxOsstandpoint; don'tforgettogivethemaread.
Hereistonewthinkingandinnovationofoldthings.Happy reading!
& How TRG Has Become a Leader in Enterprise Mobility
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2022's Top1 Management Services
FeaturedPerson
JanaFuelberth, President,CEO,Co-founder analytic.li analytic.com
IrinaNovoselsky, CEO CareerBuilder careerbuilder.com
BrianRempe, CEO CivicPlus civicplus.com
EverythingBenefits everythingbenefits.com
ParadigmLearning paradigmlearning.com
PayrollHero payrollhero.ph
Qandle qandle.com
RachelLyubovitzky, CEO,Chairwoman
CathyRezak, Co-founder,Chairman
Mike, CEO
ChayanMukhopadhyay, Co-founderandCEO
JohnAustin, CEOandFounder Talegent talegent.com
TRG trgsolutions.com
VibeHCM vibehcm.com
SeanM.Kennedy, FounderandCEO
SusanneBowen, CEO
analytic.liisaworkforceanalyticscompanythathelps employersmakebetter,data-drivendecisions.
Tohelpemployersfind,hireandmanagegreattalentby combiningadvertising,software,andservices,CareerBuilder providesend-to-endhumancapitalsolutions.
CivicPlusisagovernmenttechnologycompanyexclusively committedtopoweringandempoweringlocalgovernmentsto efficientlyoperate,serve,andgovernthroughtheuseoftheir innovativeandintegratedtechnologysolutions.
EverythingBenefitsistheleadingproviderofnext-generation, end-to-endbenefittechnologysolutionsandservicesthathelp businessesofallsizesandtheiremployeesexperiencebenefits inmoremeaningfulways.
ParadigmLearningamplifiesthebusinessacumenandstrategic alignmentofleaders,managers,employeesandsalesteamsto achieverealbusinessresults.
PayrollHeroenablesclientstomaintaintransparencywiththeir employeesregardingtime,attendance,scheduling,aswellas payrollbyprovidingasolutiontooptimizetheirtime, attendance,andscheduling.
Qandleisacloud-basedHRSolutionwithintuitiveanduserfriendlyintelligentmobileappsandchatbotsforuserson-thegothatcoverstheentiregamutofHRactivities,fromhiringto retirement.
Byleveraginganengagingcandidateexperiencethatoptimizes theexistingtalentpool,Talegentprovidesanalyticallyinformed andbias-freesolutionsforidentifyingthebesttalents.
TRGisaglobalmanagedsolutionsproviderfocusedon enterprisemobility,pointofsale,andpaymentswithadriveto findinnovative,effectivewaystoenhancecustomeroperations andchallengeconventionalthinkingalongtheway
AnHCMEngagementplatformfortalent-drivenbusinesses, VibeHCMmakesiteasyforcompaniestonotonlyautomate thefullarrayofHRtransactionsbutalsotoconnect, communicateandengagewithalltheiremployees.
&
Ada t Evolve
How TRG Has Become a Leader in Enterprise Mobility
We come in, work with your team and build a plan that makes you more operationally efficient.”
Sean M. Kennedy, Founder and CEO
Electronicproductreleasesareamuch-awaited event.Everyyearorso,thereisanewversionof thesameproduct.Acoupleofyearslater,theolder versionoftheproductwillstopreceivingupdatesorbeing repairedbytheoriginalmanufacturer.Consumersofthe producthavenochoicebuttoupdatetothenewermodel–acostlyendeavorforthecompanies.
SeanM.Kennedy,FounderandPresidentofTRG, embracedanopportunitytocreatesolutionsthataided companiesinreducingtheiroperationalcostsbyextending thelifecycleoftheirproducts.Hesays, "In the early 2000s, I had a clear vision of what the mobility industry needed most—a comprehensive set of service and equipment solutions all 'under one roof'."
Flashforwardtotoday,TRGhasbecomealeaderinthe industryprovidingcustomerswithafullrangeofmobility services,includingbuying,selling,repairing,training, consulting,managing,andmuchmore.Themissionisto 'Make Technology Simple,' helpingcustomersaccelerate projects,driveapplicationsuccess,improveemployee& customerexperienceandmaximizeROI.
Insights Sights SuccessinterviewedSeanaboutthemission ofTRG,howitmaintainsitsstrongholdinacompetitive marketandthefutureplansofthecompany
Below are the highlights of the interview:
Sean,whatwastheinitialideabehindtheinceptionof TRG?
Intheearly2000s,Isawfirsthandhowcompanies struggledtoextendtheirMobileBarcodeScanning,POS, andPrintingTechnologylifecycle.OriginalEquipment Manufacturers(OEMs)wouldsellacompanyaterminalor deviceandthencomebackwithin2-3yearsandsaythatthe onlywaytheycouldsupportthatdevicewasifthecompany upgradedtoanewterminal.
Itwasextraordinarilycostlyforthecompanies(notto mentionexceptionallyfrustrating),andIsawanopening andanopportunitytostepinandfillaneedwiththeability toofferthird-partymaintenancesupportservicesona technologythathada7–10-yearlifespan.So,whenwe originallylaunched,wewouldpartnerwiththecompanyto managethemaintenanceandservicesofthedevicesothe endusercouldextendthelifecycleoftheirtechnologiesand upgradeontheirownschedule–notaschedulebeing dictatedbyOEMs.
Thiswasdefinitelyanichemorethan20yearsago.Then oncewestartedworkingwithmoreandmorecompanies–werealizedwecoulddosomuchmorethanmanagingthe backendwork(break/fix,refurbish);wecouldalsomanage thestaging,configuration,deployments,andsparespool managementtobeafull-serviceenterprisepartner
Whataretheprimaryobjectivesandphilosophyof TRG?
Ourmissionistoleadthefutureofenterprisetechnologyby drivingboldendpointsolutionsandserviceswithasuccessor-elseapproach.Weareobsessedwithsolvingcomplex operationalchallengesbypairingenterpriseorganizations withboldendpointsolutionsdesignedtostreamlinetheir operationalefficiency.
Whatareyourtop-notchofferingsthathaveastrong footholdintheindustry?
Withoutadoubt–itisourlifecyclemanagementofan asset.Wecanmanageandrepairdevicesbutalsomanage thesoftwareandsecurityonthosedevicestohelpyou understandwhereyourassetsareinrealtime.Weareall aboutassistingcompaniestoincreasetheiruptime.
WhataretheroadblocksthatTRGfacesintheeverchanginglandscapeofthebusinessworld?
Attheendoftheday–mobilityischangingeveryday. Moreandmorecompaniesarefocusedonincreasing efficienciesinamobileandremoteworkenvironment.So, whilewedon'tconsiderthisaroadblock,weneedto continuouslyevolveandadaptourskillsetandservice offeringstoadapttotheirmobileneeds.
We are constantly partnering in the industry with Tier I OEMs and software products to make sure we are on the forefront of the ever-changing technology landscape.”
We are all about helping companies increase their uptime.”
Howisyourcompanyadaptingtomarketorientation?
Everythingwedoisaroundsecuringmobileendpointsfrom anindustrialtoconsumerperspective–thatiswhereour endpointmanagementofferingfitssonicely Weare perfectlydesignedtopartnerwithaCIOandrelievethe pressuretheyhavetomanagelifecycleandendpoint managementinternally.Wecancomein,workwithyour teamandbuildaplanthatmakesourcustomersmore operationallyefficientandhelpeliminatechallengeswith disparatesystems.
Whatisyourstanceonimplementinginnovative technologies?
WeareconstantlypartneringintheindustrywithTierI OEMsandsoftwareproductstomakesureweareatthe forefrontoftheever-changingtechnologylandscape.Wedo thisbycommunicatingourcustomers'needstothemand ensuringwehavetherightpartnersinplacetomeetallthe challengesthatcanarise.
Wealsodon'tjustfocusontechnologiesexternally–we investintheminternally.Weareacompanythatbelievesin
investinginenterprisetechnologieslikeNetSuite, Salesforce,andServiceNowsothatallofoursystemswork togethereffectively,andwehavetransparencyandspeed withourcustomersingettingthemthedatatheyneed.
WhatisthenextchapterforTRG?
Tosumitup–expansion.Wehavemadehugestridesover thepastseveralyearstofocusonandexpandouroperations inCanadaandEurope.Thatwillcontinuetobeahugearea forusoverthenextfiveyears.Andwecontinuetoexpand ourteam--we'vehired75peoplewithinthelastyearin differentareasofthebusinesstomanagethedemandandto ensurewehavetherightskillsetstomatchwhereour customersare.
Forexample,wehavetripledourMDM(MobileDevice Management)teaminunder12months.Aswecontinueto strivetobethebestinenterprisemobilitymanagement,we willconstantlylooktobringonnewtalentto helpusscale.
