VOL ISSUE05062022 Sanjay Bha a CEO and Founder Freightwalla The in Maharashtra Fastest Growing Grow Your Business Fundamentals Behind Expansion of a Startup Tech-Drive Impact of TechnologiesModernontheStartupEcosystem
fyoulookforthedefinitionofgrowth,youwillfindItwostandardparametersineverydescription.Theyare naturalenhancementsandagradualincrease.Nowhere itisgiventhatgrowthhappensrapidly,quickly,andinafast Thoseway.weretheolddefinitionsandconcepts,whichare quicklybecomingoutdated. Thisistheeraoffastfood,fastlife,andfastgrowth. Everyoneisbecomingmoreimpatient.Theworldis progressingswiftly.Technologyisadvancinginan unprecedentedway.Allthisisimpactingthegrowthofthe industry.However,whenitcomestobig,giant,andhuge corporations,theystillfollowtheolddefinitionsofgrowth astheygrowslowly. Onlythestartupscangrowasswiftlyasthetechnology,the world,andthecustomers'expectations.Theagility,the
FUTUREAOPENINGMOMENTUMSTARTUPUPPROSPEROUS
Abhishek
Deputy Editor abhishek.joshi@insightssuccess.com
swiftness,thehunger,andthereadinesstochangeandadapt arethebiggestqualitiesofstartupsthataidthemin innovation,pathbreakingdiscoveries,anddisruptive approachestocompletelyrevampthefaceofthebusiness andtransformeverysector. Inthepost-pandemicworld,itisbecauseofthesequickly developingstartupsthattheindustrycansupplyasperthe customers'expectationsandsometimesevenexceedtheir expectations.Startupsnotonlybringabreathoffreshair butalsohelpsindevelopinganecosystemofbudding entrepreneurialmindswhoareeverreadytotakeonthe newagechallengeswithelan. Atthehelmoftheirquickprogressingmomentumliesthe newlyevolvingtechnopreneurialleadershipofthedigital era,whichisreinventingthewaybusinessesareconducted, grownandexpandedonthedigitalplatformsusingsocial marketingtoolsandtechniques. Tograsptheirever-growingpopularity,reach,scope,and acceptanceamidstthemillennialconsumers,Insights Success'neweditionof'TheFastestGrowingStartupsin Maharashtra'hasbroughtyoutheirenthrallingstoriesalong withtwotrendyarticlescraftedbyourin-houseeditorial Enjoyteam.theirjourneysthroughthefollowingpages.Divein! Joshi
08 Cover Story 08 Freightwalla
Articles C O N T E N T 16 Prof iles GRAB India’s First and Fastest Tech-Enabled B2B Logistics Solution 20 PeriUrjaEnergyPvtLtd Energizing India with Solar Power28 24 Grow Your Business Fundamentals Behind Expansion of a Startup Tech-Drive Impact of TechnologiesModernontheStartupEcosystem
Copyright © 2021 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success Media and Technology Pvt. Ltd. Reprint rights remain solely with Insights Success. Printed and Published by Insights Success Media and Technology Pvt. Ltd. Follow us on : www.facebook.com/insightssuccess/ https://twitter.com/insightssuccess Cover Price : RS. 200/RNI NUMBER: MAHENG/2018/75953 Editor-in-Chief Pooja M. Bansal Deputy Editor Abhishek Joshi Managing Editor Gaurav PR Wankhade Art and Design Head Sandeep Tikode Associate Designer Rashmi Singh Co-designer Revati Badkas Sr. Vice President Megha Mishra Sr. Sales Manager Tejaswini Whaval Business Development Lead Neha Bhilare Sr. Business Development Executive Uttam Barun Technical Head Prachi Mokashi Technical Specialist Amar Sawant Digital Marketing Manager Renuka Kulkarni SME-SMO Executive Nikita Khadalkar Circulation Manager Tanaji Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com Insights Success Media and Technology Pvt. Ltd. Off. No. 22 and 510, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in Corporate Offices: sales@insightssuccess.com MAY, 2022 We are also available on
Sanjay Bhatia, CEOandFounder Freightwallaisaninternationalforwarderthatshelpsyoumanage supplychainbyprovidingonlinetoolsincludinginstant quotationsforshipments. Freightwalla
Pawan CofounderGupta,andCEO BetterhalfisIndia'sfirstandonlymatrimonyappwithout parents.Betterhalf DocsAppisanonlinedoctorconsultationplatformthatprovides consultationforpatientsofallagegroupsinseveralkey disciplines. DocsApp
SarveshCo-founderShetye, PeriUrjaEnergyisanenergycompanywhichfocussesonreducing globalcarbonfootprintbypromotingrenewableenergyasan alternativetootherconventionalsourcesofenergy.
The in Maharashtra Fastest Growing
Management BriefCompanyName
PeriUrja TanujCEOShori, SquareYardsisIndia’slargestintegratedplatformforRealEstateand MortgagesandoneofthefastestgrowingProptechplatformsinthe UAE,theRestoftheMiddleEast,AustraliaandCanada. SquareYards
SatishKannan, CEOandCo-founder
NishantVora, Co-founderandDirector GrabisIndia’sfirststartuptoofferatech-ableddeliverysolution tobusinesses.Grab
Freightwalla Universally Unified Digital Logistics Window Freightwallao ersa uni edandintuitiveonline platformforbusinessesto plan,budget,bookeasily, andmanageshipmentscustomers' Cover Story
Sanjay Bha a CEO and Founder
sufferbecauseoflackingin identifyingoptimalinformationintheseaofnever-ending dataandhugeinformationavailableviavariousresources. Also,thereisnoSingleWindowSolutionavailablewith them.Theyfinditalmostimpossibletoorganisetheirand theircustomers'prioritiesofsharingcrucialinformationin real-time.
Not anymore. ChangingtheGlobalTraditionalLogisticsMindset Sanjay shares,"Internationallogisticsisa300-year-old industrythatfollowsthetraditionalwayofdoingbusiness andisveryslowtoadoptthetechnology."
The Fastest Growing Start-ups in Maharashtra
We'reFreightwalla:YourDigitalForwardingPartner Today,Freightwallaoffersaunifiedandintuitiveonline platformforbusinessestoplan,budget,book,andmanage customershipments.Theservicesincludeaninstant planningandcostingtool,real-timetrackingcapabilities withpredictiveanalytics,onlinedocumentation,and simplifiedreportingwithaplethoraofcustomizedvalueaddedservicessuchastransportation,customsclearance, andadditionalserviceslikecargoinsurance,tonameafew.
TheVisionaryLeadershipofSanjay Sanjay reveals,"AtFreightwalla,Iamresponsiblefor strategic,financialandoperationalleadership."His backgroundwithPwCstrategyconsulting,SoleraPartnersaventurecapitalfirmandEverstoneCapital-oneofIndia's biggesthome-grownprivateequityfirms,hasenabledhim tobuildaconcretefoundationtoapprehendthenitty-gritty oftheindustryintermsofstrategyandfinance.Further,he Ourlatesto ering, Cargo Tracker,isanintelligent trackerthatenablesendto-endreal-timevisibility of containersbookedon multipleshippinglines, regardlessof the forwarderusedonasingle platform
Alltheabovefeaturesarebackedbystate-of-the-artdata analyticsandMLalgorithmsofferingintelligentand actionableinsights,delayprediction,andcustomized reportsfordata-drivendecisionmaking. Itslatestoffering, Cargo Tracker,isanintelligenttracker thatenablesend-to-endreal-timevisibilityofcontainers bookedonmultipleshippinglines,regardlessofthe forwarderused,onasingleplatform.Itemployspredictive analyticsandMLalgorithmstopredictEstimatedTimeof Arrival(ETAs)anddelaysatports.Automatedalertson eachmilestoneempowerbusinessestomakeinformed decisionsandcombatshipmentdelaysproactively.
This was thescenariobeforeenteringSanjayBhatia,the CEOandFounder,identifiedallofthecrucialpainpoints inthefreightmanagementsystemandcameupwith a universally unified Single Digital Logistics Window Solution ofFreightwallaand changed the game forever Sanjaydrewagraphofthetraditionalwayofdoingthis businesswhereauserhastodealwiththeshipper, forwarder,transportationservice,customagent,shipping linesandsoon.Thisprocessissoclumsy,messy,andtimeconsumingthatitteststheuser'spatiencetothelastdegree.
Thebiggesthasslesforanyshipperarethefrequent follow-upsbesideshiddenshippingchargesand cumbersomedocumentationprocessesarethepain pointsforcompaniesworldwidewhilemanagingtheir oceanic Manufacturingfreights.companies
Thereasonsaremany,buttheprimarycauseishuman's traditionalpsychologyofresistingchangeuptothelast point.Thus,Sanjay'stremendouschallengeinitiallywasto changethisprevailingmindsetandbringaboutthe digitizationoftheindustryasper21stcenturystandards. Theprocesswasslowatfirstbutgainedmomentumas focusonsupplychainhealthhasreachedanewhighthanks tothepandemic. Sanjay reveals,"Digitizationhashelpeduscompiledata anduseactionableinsightstohelpourcustomersmanage theirshipmentseffectively."Thecontinuousflowof informationandeffectiveshipmentworkflowmanagement hasenabledproactiveproblem-solvingdelaysandcost escalations.
hasconsultedmultipleFortune500companiesandMNC LogisticscompaniesandestablishedandledanNGO. SanjayholdsdegreesinEconomics,Politics,and PhilosophyfromWarwick.Besides,healsoholdsaMaster ofSciencedegreeinAppliedFinancefromSingapore ManagementUniversity.HehascompletedhisInternational BaccalaureatefromDhirubhaiAmbaniInternational School.
Digitized Workflow Automation is the key. Iteliminatesthe stressoffetchinginformationfrommultiplesourcesand coordinatingwithvariousintermediariesbyletting Freightwalla'sdigitalplatformdoalltheheavylifting. Sanjay states,"Customercancoordinateinatimelyand stress-freewaywithourautomatedbackend."Theycan completetheentiredocumentationprocess,includingBL reviewonlineandreconcileaccountswithzeroerrors throughonlineinvoicing.Thissaves30%ofcustomers' timespentondocumentation.
TheFreightwallaPlatform:DigitalinForm,Disruptive inFunctionality "Plan,finalize,execute,andanalyseyourshipping operationsusingourunified,easy-to-usedigitalplatform," says Freightwalla'sSanjay planning and costing are convenient.You cangetalltheinformationyouneedfromdozensofcarriers toplanyourshipments,fromquotesandsailingschedules tohistoricalpricingreports,andstrikeabalancebetween shippingcostandtransittimebasedonyourneedsusingthe Feightwalla.com platform.
Seamless Communication and Collaboration are now a click away."Completebookinganddocumentationonline collaborativelywithyourteamwithoutthehassleof exchangingdozensofemails,calls,andmessagesby leveragingourdigitalplatformandreadilyavailable customersupport," says Sanjay.Customerscanreviewand managetheirbookingscollaboratively,viewalertsandall requiredactionsonasingledashboard,andreceiveinstant supportthroughalivechatwithFreightwallaexperts."This way,thecustomersavescountlesshoursofemailsand phonecallswastedonfollow-ups," quips Sanjay.
Real-Time Tracking and Tracing Means Business.Trackthe statusofyourbooking,documentation,andtheentire shippingprocessfromsourcetodestinationinreal-time withouthavingtomakeconstantenquiries.Customerscan monitorshipmentsthroughmultimodaltracking,share alertsandnotificationswithconsigners,andidentify shipmentsatriskofdelay. Your Smart Reporting and Analytics.Youcanorganize, view,andmanageyourinvoicesontheFreightwalla platformforerror-andhassle-freeaccountingandanalysis. Youcanviewallreportsandinvoicesonasingleplatform, analysehistoricalpricingreports,andauto-generatedaily statusandmonthlysendingreports.Yougettoreconcile youraccountswithzeromismatchesanderrors.
Privacy and Security is your right.Freightwallaprovides end-to-endSSLencryption,completecontrolofthedata andinformation,secureAWS-poweredcloud-datastorage, andhourlydatabackups.
TheOnlyDigitalPartnerforAllYourShippingNeeds Freightwalla'smanyservicesinclude, Ocean Freight Forwarding:Usethedigitalplatform, dedicatedsupportteam,andinternationalnetworkof shippingpartnerstobookfreightonlinewithoutthehassle ofendlessenquiries,follow-ups,negotiations,and unexpecteddelays.Planshipmentsoptimallybasedon instantratesandschedulesfromdozensofcarriers.Track yourcargofromsourcetodestinationevenwhile transhipping.Savetheman-hoursspentongatheringquotes andfinalizingcriticaldocuments. Our servicesvalue-addedwilltakeyoursupplychaintothenextlevel
Customs Clearance: Toreducerisks,letourpartner networkhandleyourcustomsprocesses.Uploaddocuments onlineandreceiveupdatesonyourclearancestatusona singleplatform.Avoiddelaysandpenaltiesassociatedwith non-compliantdocumentation.Getupdatesonyour customsclearancestatusforeasytracking.Receivethe completelistofrequireddocumentstoavoidmissingouton any.Avoidfollow-upswithcustomsagentsforupdates. Trade Finance:Enhanceyourcashflowwithquickaccess toworkingcapitalthroughourtrade-financepartners. PreShipment Cargo Testing: Reducetherisksofimporting fromIndiabygettingyourcargotestedforqualityand regulatorycomplianceatthesource. Pre-Trip Inspection and Container Survey:Conductapre-tripinspectionof transportationcontainersandtruckstoensurereliabilityto avoiddelaysduetobreakdowns. Cargo Insurance:Avoid thehassleoffindingcargoinsurancevendorsandgetyour cargoinsuredwithourpartnersatcompetitiverates. Live
Transportation:Bookon-groundtransportationforyour cargotoandfromallsignificantinlandandportsacross IndiaforFTLandLTLvolumesandspecialtypesof transportlikereefersandOverDimensionalCargo(ODC). Avoidthestressofdealingwithmultiplepartnersfor truckingandshipping.Trackyourshipmentontheground inreal-timeandgetregularstatusupdates.Planyoursupply chainprocesseseffectivelybasedonaccuratedelivery information.Giveyourcustomersaccurateupdateson deliverytimelinesandenhancetheircustomersatisfaction.
Temperature Monitoring:Shiptemperature-sensitivecargo underperfectconditionsusingreefercontainersequipped withreal-timetemperaturecontrolmechanisms. Container Fumigation:Disinfectyourcontainertoprotectyourcargo frompestsandvirusesandcomplywithimportlaws. Sanjay adds,"Ourvalue-addedserviceswilltakeyour supplychaintothenextlevel.”
Today'sLogicisTechnology Beinganexperiencedleader,whenaskedhowthe involvementofemergingtechnologiesenhancesthe industryandwhatadvancementscanweexpectinthe
Sanjay'sWisdom Sanjay'sadvicetothebuddingentrepreneurswhoare willingtostarttheirownventure/businessinthelogistics andsupplychainindustryiswise.Hesaysyoushouldnot viewchallengesashurdles;embracethemaslearning opportunities.You'llreachyourgoalsfaster,takingsmall stepsratherthangiantleaps.You'llcomeacrossmore obstaclesthanyouthoughtpossible.Ifyoustoplookingat hurdlesandlookmorelikelearningopportunities,you'llbe asuccessfulentrepreneur.
future,Sanjayopinesthattheindustryiswitnessing disruptivetechnologieslikeAIandMLimpactingvarious supplychainprocesses,includingrouteoptimization,realtimetrackingofshipments,performanceforecasting, warehousemanagementorlivetemperaturemonitoringof cargo. He says,"WewillalsoseetheincreasinguseofIoTby companiestotrackthelocationandstatusofcargobeing shipped."Thistechnologyispreciouswhenusedtotrack thejourneyandconditionofperishablecargo. Blockchaintechnologysimplifiesdigitalstorageand sharingofallnecessaryshippingdocumentsdecentralised andimmutable,preventingdatamanipulation.
Sell More, Save More:Increasecustomerconversionby beingtransparentaboutquotesanddeliverytimelines. Avoidhiddenshippingchargesandsethealthyprofit marginsbygettingfixedandtransparentfreightrates upfront.Improvecustomerrelationshipsbyprovidingrealtimevisibilityonshipments.
Freightwalla:SingleDigitalGlobalLogisticsWindowof theFuture Freightwallaofferssolutionsinthreecategories: Internationalimporters/exporters,Indian importers/exporters,andforwarders/serviceproviders. Sanjay shares,"Wearecontinuouslyinvestingin sophisticatedtechnologieslikeAI/ML,IoT,electronicBill ofLading,andenhancingourintegrationwithkeypartners tobringevenbetterefficienciestoourservices.Additional servicesforend-to-endfreightmanagementarealsoourkey prioritiesrightnow.”
Import with Ease:Clearcustomsconvenientlywiththe helpofourpartnersandgetupdatesonyourclearance status.Locateyourshipmentatanytimeandplanyour distributionandmanufacturingprocessesbasedonaccurate ETAs.Onlineratediscoveryforimports.
WithFreightwalla,anybodycanquickly,efficiently,and effortlesslytradetoandfromIndia. Sanjay adds,"Trade withoutboundariesbyusingourinnovativedigitalplatform andinternationalpartnernetworktoplanandexecuteyour freightactivitiessuchasshipping,trucking,customs clearance,warehousing,insurance,andinvoicing.Weare rapidlyexpandingourpan-Indiafootprint,”
"Nowthatthepandemicandtravelrestrictionsarebehind us,wearefastemergingasaglobalplayerwithour offering.Weseesignificantopportunitiesforatech-enabled logisticsofferinginothermarkets," concludes Sanjay Freightwallais fastemergingas theSingleDigital GlobalWindowLogistics
Buy with Confidence:Ensurethequalityofgoodsbefore shippingthroughthird-partycargotesting.Stayup-to-date onshipmentstatusandpendingactionswithoutenquiring andfollowingupmanually.Avoiddeliverydelayscaused bynon-compliantorerroneouspaperwork.
Trade with Convenience:Reducetheman-hoursspenton emailing,printing,andscanningdocuments.Minimize turnaroundtimesforyourcustomersbysharingrates withoutworryingabouttimezonedifferences.Eliminate hiddenlocalchargesandgetthefullbreakdownofshipping costs.
TradingwithIndiaforinternationalbuyersgaininggreater visibilityandcontroloverthefreightmanagement processesandovercomingtheneedforconstantfollow-ups, hiddenlocalcharges,andtheriskofbuyingsubstandard goods. Sanjay adds,"Fortheinternational importers/exporters,weofferpre-shipmentcargo inspection,onlinedocumentation,andreal-timetracking withnotifications.”
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16 | May 2022 | www.insightssuccess.in
Fundamentals Expansion Behind Start-upof a
business
Grow Your Business eraof conceptofbusinessasaprofessionhasbeenknownto a Itisindeedanindependentway ofdirectlydealingwiththe andvendors. thebusinesshasevolvedinitsformatand structureinthepasttwodecades,nicelycoinedasastartisasmallbusinessthatisregisteredwiththe governmentandfollowsalltherulesandregulations Itisaplannedandsystematicapproachfornewageenterprisesgivingproperimpetustoalltheessential functions. governmentprovidesgoodsupportintraining, encouragement,andfundingsupport.Thecurrent marketenvironmentisfavourablefornewentrepreneursin startingtheirnewbusinesses. Progress.
Appreciation. Expansion. 17 | May 2022 | www.insightssuccess.in
applicable.
businessstart-ups! The
guidance,
Readingthesewordsgivesaverypositiveand energeticfeel.Right? Yes,thisisthenewageofdynamism,exploration, ambition,andcollaboration.Welcometothenew
longperiod.
Growth.
humansfor
customers
However,
The
Aup.start-up
· NetworkConsistently Itisessentialtocommunicateconsistentlywitheveryoneas muchaspossible.Thosebusinessesgetordersfromthose whochoosetoassociateandsocializeopenly.Networking isthebuzzwordtoday.Buildingmaximumcontactsand collectingreferenceordersisasmarttodobusiness.Sales andmarketingareimportant,yetnetworkinghasthe potentialofropinginquicksales.
· DigitalMarketingStrategies SincetheadventoftheITboominthepastcoupleof decades,digitalcommunicationhastakenovereveryone today.Subsequently,themostfeasible,effective, economical,accountable,andreliablemarketingplatformis digitalmarketing.Asasmallbuddingbusinessenterprise, start-upshavesmartlyleverageddigitalmedia'spowerand scope.
Digitalmarketingcommunicationcanbeefficientlyplanned andmanagedwithlimitedteammemberstoreachouttoa vastnumberofpeople.Thebestpartofdigitalmarketing thatthestart-upscanutilizeisthecontrolledusage, customization,andscalability.
ChangeistheOnlyConstant Businessstart-upscancontrolandscaletheirdomain capacities.Theymusttakecalculateddecisionsbycarefully trackingthecompetitionandmonitoringthemarket scenario.Itisanunavoidablefactthatthemarketmight changeorfluctuateunexpectedly.Still,thesamemarket willbelongtothosestart-upswhocarefullyadapttothe changingenvironmentandsustaintheirprofessionalethics. ItisrightlysaidbyJimmyDean, "I can't change the direction of the wind, but I can adjust my sails always to reach my destination.”
- KedarBorgaonkar18 | May 2022 | www.insightssuccess.in
Inthesevolatilemarketconditions,itbecomesimperative forthestart-upstokeepevolvinganddeveloping themselvestothechangingmarketconditions.Some entrepreneurshavebeeninstrumentalinsmartlysteering theirstart-upsthroughchallengingmarketconditionsand thrivingwithanimpressivegrowthrate. Let'sidentifytheessentialfundamentalsforbusinessstartups'sustenance,success,andexpansion.
· EffectiveTeammanagement Businessisallaboutpeople.Peopleareeverywhere. Customers,vendors,associates,andemployees.Itbegins withtheteaminouroffice.Takingalogical,practical,and humaneapproachtodealingwiththeteammembersis essential.Theyarethecriticalfacilitatorsofevery departmentalfunction.Theyshouldalwaysbeheard,asked toexpressthemselvesactively,andencouragedto contributevaluablesuggestions.Numerousstart-ups encouragetheiremployeestofacilitieslikework-fromhome,learningmanagementsystems,sponsoredtraining programs,variousrecreationalfacilities,andemployee engagementactivities. Theemployeesexecutethemanagementdecisions.The workquality,service,andcommunicationdependuponthe employee'sefforts.Whentheemployeesfeelvalued,they willgivetheirbesteffortstothecompany'sbetterment.
· ContentPoweredCommunication Itisrightlysaidthatcontentistheking.Anymessageinthe businessverticalsshouldbethoughtfullywritten. Thereshouldbeaclearpurposeineverycommunication, internalorexternal.Therightmessageswithprecisecontent possesstheabilitytocreatealastingimpactontheviewers' Manyminds.start-upshavegrownupthroughtheirinnovative contentmarketingstrategies.Clearmessagesbetter convincethetargetaudience,reducingrepetitive communicationthroughthefollow-uprounds.
· DedicatedCustomerService Start-upentrepreneursshoulddevelopacultureof providingdedicatedcustomerservice.Thisrequiresclear andregularcommunicationwiththecustomersontheir variousrequirements,festiveandculturaloccasions,and creatingaspecialbondoftrustandmutualrespect.Ithelps getvaluablefeedbackfromtheclientsinknowingthe currentworkstatus.Customerfeedbackisthebestguiding mirrorofbusinessreflection. Thestart-upcompaniesthatvaluecustomerfeedback actuallyimprovesandgrowsteadily.Thestart-upsaresmall businessesintheirbeginningstage.Sotheyhavebetter controlandadaptabilityindecidingthecourseoftheir business.Dedicatedcustomerservicecanhelpunderstand manyhiddenaspectsthatarenotreadilyknownorwritten offasminorthings.Itisalsoanexcitingparameterin knowingtheteamperformancetoo.
· MaintainAccountability Implementingtheproperprocessandasoundsystemfor managingthebusinesseffectively.Start-upentrepreneurs shouldinvestintherightsoftware,security,and surveillancesystemswiththeappropriatebiometricand accesscontrolcumattendancemonitoringsystems.These moderntechnologytoolshelpcontrolthesystems,maintain thefloordiscipline,andearntherespectofstandard businessorganizations. Thelatestcloud-basedbusinesssoftwareapplicationsare feasible,accessible,andintegratedwithallthebusiness functions.Hence,theworkismonitored,supervised,and carriedoutseamlessly,eitherinpersonorremotely.
Ontheroadtosuccess,logistics connectsthemanufacturing businessestotheirfinal destinationofvictory.Butintermsof movingandevolvingalongwiththe ever-evolvingtech,thesectorwasnot readyto Moreover,fast-track.theindustrywasreluctantto organize,strategies,optimize, innovate,andupgradeitsexisting unorganizedandunoptimizedbusiness model.Thisiswherethreechildhood friends sensed a revolutionary business opportunity with their entrepreneurial spirit and visionary mindset Theythought,whatiftheycould establishamodern deliverybusiness-to-businesstech-enabledlogisticsandsolutionprovider.Ratherthan doinglogisticsillogically,theywillput theircombinedlogicalwisdomto createatech-basedplatformtocreate India’sfirsttech-noveldeliveryand logisticsnetwork.
Withthis out-of-the-box idea,thethree bestbuddiesNishantVora,Pratish Sanghvi,andJigneshPatellaunched GRABaGrubServicesLtd.or GRAB, India’s first budding startup to offer a tech-abled delivery solution to businesses NishantistheCo-founderand Director,HeadsOperations,HRand StrategyatGRAB.AtGRAB,heleads humanresources,operationsand strategy.Nishanthelpedthecompany establishafootholdand pioneered tech-enabled logistics solutions Nishantshared,“Over the last nine years, Grab has built an expansive fleet of bike riders that move products in a hyperlocal region as well as intracity deliveries via our fourwheeler network.” Nishanthasasolidbusinesshistory andisavisionaryandpeopleperson, havingstartedthreesuccessfulfirms. Nishantelaborated,“Our logistics platform is for businesses ranging from restaurants, online grocers, offline and online retail commerce, Kirana stores, pharmacies, banks, telecom – in other words – for any business that seeks to deliver a product on a recurring basis Nishant.”graduatedfromMohawk CollegeinOntario,Canada,andhas receivednumerousawardsthroughout hisacademicandprofessionalcareer. BeforelaunchingGRAB,heworked withrecognisedbusinessessuchas Toyota,GeneralElectric,andothers. Today,GRAB,asubsidiarycompany ofRelianceIndustries(Reliance Retail),isalsotheexclusivein-house logisticsproviderforJioMartandis closelyworkingwith500otherclients likeOlaDash,KFC,Zepto,Flipkart,
20 | May 2022 | www.insightssuccess.in
TheLeaderOpines Whydotoday'sStartupspursueideasandideals? India is known for the power of its young and proactive population that is on the verge of making substantial breakthroughs in the industry. An Economic Survey has shown that India has become the third-largest startup ecosystem in the world after the US and China. The Survey noted that the government recognised over 14,000 new startups in 2021-22 against 733 in 2016-17. The startup ecosystem is growing at a pace that the country has never seen before. This will be challenging for businesses to come up with innovative ideas that will solve a purpose as well as be profitable. If you combine growth and purpose at the initial stage of your journey, then it might be conflicting because as a budding entrepreneur, your aim should be to come up with a breakthrough idea and achieve product-market fit. A good entrepreneurial idea should have the potential to capture the audience's needs that they are looking for in the marketplace. Finding a loophole and implementing it in a particular segment and adding value to people's lives is the key to a successful business. If this is achieved, growth will automatically follow. People driven by ideals along with their business ideas bring more value to the customers. To thrive and sustain your business in the ecosystem, you need to find ways to keep innovating your product so that your idea and ideal both flourish in the market. -NishantVora, Co-founderandDirector,HeadsOperations,HRandStrategyatGRAB 21 | May 2022 | www.insightssuccess.in
start-up? 22 | May 2022 | www.insightssuccess.in
• Embrace challenges:AsShri DhirubhaiAmbanisaid,“Pursue your goals even in the face of difficulties and convert adversities into opportunities.”Youneedto keeptryingnewthingswhenyou arestartingabusiness,orelseyou wouldn'tknowwhatisworking andwhatisnot.
Currently,GRABispresentinallthe metrocitiesandTier-2cities.Our footprintisacrossthecornersofthe nation,literally-wehaveridersin KashmirtoKanyakumari. Giventheemergenceofthequick commerceplatforms,wehaveelevated ourroutingalgorithmstoensure customerandclientsatisfactionis achieved.Atthesametime,wehave ensuredridersafetywhichremainsthe keyaspect. ShoppersStop,McDonald's,Swiggy, andBigBasket,tonameafew. Nishantsaidfurther,“Our technology platform and delivery network offer varied services including On Demand, GrabEx, First Mile, Forward, Reverse, and IntraCity that caters to businesses of all sizes and segments, across varied sectors Nishant.”wasspeakingwithInsights Successforitseditionof‘The Fastest Growing Startups in Maharashtra’, wherehedivulgedhisfirm’sjourney, currentphaseinthenewnormal,and howheplanstotakeGRABtonew heightsofsuccesswithhis15yearsof broadexperience. PleasetellusaboutGRABindetail. GRABisaMumbai-basedcompany foundedin2013whenthelast-mile deliverymarketwasbuddinginthe India'slargestandfastestgrowingtech-abledlast-milelogistics solutioncompanythatcatersto businessesrangingfromrestaurants, onlinegrocers,offlineandonlineretail, e-commerceplatforms,Kiranastores, pharmacies,etc. Thecompanyfocusesonprovidinga hostoftechnology-backedlogistics solutionstobusinessesthatallowthem todelivercost-effectivelyand efficientlytotheircustomers. Thecompany'svastclientelegets connectedtothecrowdsourced networkofGrab's100k+supplyfleet tofulfilthepickupanddeliveryona highlycustomizableframework. Overtheyears,GRABhasbuiltan expansivefleetnetworkthatcomprises riders,three-wheelerandfour-wheeler vehicles,vansandelectricbikes.It caterstothousandsofIndiancities withcoveragefromKargilto Kanyakumari,withdeliveryreachto morethan13,000pincodes. weretheinitialchallenges faced your
• Have a vision:Beclearinyour visionforyourbusiness.The marketisverycluttered;hence youshouldn'tlosefocusonwhat youwanttoachieveforyour business.
What
whilecommencing
WheredoyouenvisionGRAB eventually,andhowdoyouplanto embracethechangeshappeningin yourindustry?
Whatwouldbeyouradvicetothe buddingentrepreneurswhoare willingtostarttheirown venture/business? Itisgoodtohaveasuccessful entrepreneurorabusinessmanasa mentorifyoustartyourownventure. But,ifyoucannotfindyourselfa mentor,youneedtofollowthesetipsto staymotivatedandstayinthegame duringyourjourney.
that you
Theinvolvementofemerging technologiesisbringingagreaterlevel ofefficienciestoourindustry.For instance,Grab’sadoptionofArtificial Intelligence(AI)andMachine Learning(ML)isdrivingthesizeof thefleetneededinaspecific neighborhoodataparticulartimeof thedayandalsoaidingdelivery partnerstochoosewhichistheoptimal routetotakebasistrafficconditionsor themostoptimalentrypointinalarge complexwithmultiplegatesandsoon. Whilereal-timetrackingandrouting algorithmshaveseensignificant advancementsinourindustry,we expectfurtherevolutionsinan integratedyetmodulartechstackfor end-to-endsupplychainprocesses.
Whencustomers.welaunchedourplatform,we werethefirstmoversofferingsuch servicestobusinesses.Therewereno readyreckonersforustoreferto,and wecompletelystartedfromscratch. Fromworkingonthetechstackto understandingtheprocessesandsetting uphyperlocallogisticsmodelswas challenginginitially.Butweachieved allofthembytrialanderrortoarrive atthesuitablemodelthathaspioneered thisindustrytoday.
Adecadeago,thelogisticsindustry wasunorganizedintermsoffixed deliverysetup,notechnologyinput, unoptimizedcosts,unutilized resources,etc.Thisledtountimely deliveriesofproductstotheend
• Believe in yourself:Therewillbe obstacleswhenstartingyourown business.However,itwouldbe bestifyoufoundwaystoachieve success. As they say- Find a way or make one! Beinganexperiencedleader,share youropiniononhowtheinvolvement ofemergingtechnologiesenhances theindustryandwhatadvancements canweexpectinthefuture?
Theteamcreatedatech-ableddelivery platformthatelevatedtheentire deliveryexperiencefromsmartorder assignment,deliverytracking,and navigationtothecustomerwhile optimizingthecostforitsclient throughbuildingastrongnetworkof fleets.
• Do what you love:Itiscrucialfor youtounderstandthebusinessin andoutthatyouareplanningto workon.
GRABcountry.is
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Impact of Modern Technologies on the
fthenumerousprofessionalsinthemarket,onlyaOfewthinkdifferentlytowalkadaringpathof business.Yes,indeedthat'safact.Todoany business,oneneedstobeveryclearaboutthebusinessidea andshouldbereadytoworkindependently.Manydynamic professionalshavinggatheredtheindustryknow-how, choosetobegintheirnewbusinessstart-upswiththe ambitionofmakingthemabigandsuccessfulbusiness entity.
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Let'slookatafewsuccessfulstart-upsofUrbanCompany, Paytm,andByjus.Allbeganwiththeirbusinessobjectives andwithastrongpurposeofprovidingservicestothe Start-up
Recentlywehavenoticedahighnumberofnewstart-ups gettingregisteredandstartingwithenthusiasm.However,it isalsoarealitythatonlyafewsucceedwithastounding success.Asweponderonthesuccessstories,theyhave beenwellorganized,serious,dedicated,pragmaticintheir approach,andtech-savvy.
Ÿ Rise in Opportunities
people.
Withthetechnologiescameinanewstart-upculturethatis veryopen,welcoming,encouragingandsupportive.Startupsencouragehomogenousworkculturethroughopen coworkingspaces.Theworkthathappensonthesystems hasgiventhemtheprivilegeofworkingfromhomewith real-timecommunicationandreporting.Thenew technologiesinAIasinthechatbotshavehelpedin reducingthehumaneffortsintypicalrepetitivefunctions supportingtheminfocusingonhigherimportanttasks.
Theworldhasbecomesmallerwiththetechnology connectingpeoplefromallcornersoftheworld encouraginginteractions,informationexchange,and collaborationsforeducation,tourism,andtrade.Live communicationwithmeetingshappensseamlesslywith businessesdoneworthmillionseveryyear.Thescopeand thereachofthestart-upshavebeenmagnifiedthroughthe dynamismofthetechnology.
Ÿ Minimized the Possibilities of Errors
Theplatformsofsocialmedia,Youtube,eLearning,and learningmanagementsystemshavemadethelearning processeasierandsimplified.Fortakingthebusiness towardaprogressivepath,itisessentialforentrepreneursto trainandmotivatetheiremployeesbyequippingthemwith diverseprofessionalchallenges.
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Themodernbusinessprocesswhichisautomatedandwell structuredwiththewebtechnologiesthroughthetoolsof datascience,artificialintelligence,andmachinelearning; haspracticallyestablishedasystematicfoundationforthe businessoperations.Thishasreducedthepossibilityof humanerrorsmakingitcorrectandreliable.Thewellintegratedbusinessfunctionsconnectallthedepartmentsin acloseinterconnectionwhichautomaticallyhelpsinreal andinstantanalysisofthework.
Ÿ Faster and Direct Communication Technologieshaveinfluencedthecommunicationprocessin abigway.Thelivevideoconferenceswithpeopleacross theglobe,sharingofhighvolumesofdataseamlesslyto anydestination,andreachingouttoalargemassofpeople throughthepowerofthewebanddigitalmediais phenomenaladvancement.
Latestapplicationsindatasecuritywithfirewallshave ensuredsystemprotectionfromunauthorizedcyber-attacks, viruses,spamware,andmalware.Close-knittechnologies ofblockchainintegrationshaveenhancedthesecuritylevels inasimplifiedmanner.
NewAgeofNewPerspective
Ÿ Enhanced Scalability
Ÿ Higher Safety and Security
Ÿ Encourages Collaborative Working
Astheybegantheiroperations,theygota phenomenalresponsefromthemarketastheyweretrendy, quick,andhelpfulinmeetingtheclient'sneeds.
Theircommonsuccessfactorwhichidentifiedand establishedthemwasasimpleuser-friendlyonline platform.Theyensuredthecustomerswereattendedto professionally,andtheofferingswerecustomizedandmade feasible.Theeffectiveapplicationofthetechnologyinall thesethreesuccessstorieshasmadetheircustomersspread thegoodwordaboutthem. Indeed,thetechnologieshavepenetratedandempowered thestart-upsindoingtheirbusinesseffectively.Let's identifythevariousapplicationsandthepivotalroleof technologyintransformingthemodernstart-upecosystem Intoday.thepastfiveyears,thenumberoftechstart-upshas increasedmulti-fold.Thequestofofferingafasterservice withabettercustomerexperienceandthepandemic situation,allledtothegreaterinvolvementofthe technologiesinthestart-ups.
Thetechnologieshavetransformedthestart-upstoatotally newaltitude.Themodernworkingmethodologywell equippedwiththesystematicandorganizedprocesshas pavedthewayforbetterqualityservicetowardslasting customersatisfaction.Businessesarenowdonedigitally, remotely,anddynamically.Wecancomfortablysumupthat thereverberationsofthetechnologieshaveelevatedthe paradigmsofthestart-upcultureineveryway.
Thenew-agestart-upbusinessesarebasedonflexibleand scalablemodelswhichhavethepropercontrolledand calculatedstructureofexpansion.
Ÿ Supports team learning and training
Ÿ Better Control over Operations Implementationofnumeroussoftwareandwebapplications hasgivenstart-upentrepreneurscontroloftheirbusiness operations.Thesystemsarewellconfiguredwiththe interrelatedfunctionalparametersthatregulatesmoothand simplifiedworking.
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